Apprentice Customer Service Freight Forwarder A fast-paced, customer-facing apprenticeship supporting the end-to-end movement of freight. You’ll act as a key link between customers, transport providers, and internal teams, ensuring shipments run smoothly and customers stay fully informed at every stage.Key Responsibilities
Act as the primary contact for customers, providing clear, timely updates on shipment progressProactively communicate delays, changes, or issues and manage expectationsLiaise with hauliers and airlines to gather real-time shipment and schedule informationMonitor jobs from start to finish, ensuring service levels are metRespond promptly to customer queries via phone, email, and internal systemsMaintain accurate records of communications and job activityBuild strong working relationships with transport partners and colleaguesIdentify and escalate potential service issues to minimise disruptionDeliver professional, high-quality customer service at all times
What We’re Looking For
Strong customer focus and communication skillsAbility to stay calm and professional under pressureA team-oriented, collaborative mindsetReliable, punctual, and adaptable with a proactive approach to work
This is an excellent opportunity to start a career in logistics, gaining hands-on experience in a dynamic and essential industry.Salary of £17,500 with company benefits to include:Annual Leave 21 Days + Bank holiday increase of 1 day per year Work socials Onsite gym Costco cardTo be considered for this opportunity you must drive and have access to your own vehicle to commute to and from work. Working hours: Monday to Friday, 09:00 to 17:30 (37.5 hours a week) Job Location/ Working style: office based - SHEPPERTON MARINA, FELIX LANE, SHEPPERTON, TW17 8NS INDHS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.....Read more...
Coordinating sea and air export shipments from booking through to final delivery
Preparing and processing export documentation (e.g. shipping instructions, invoices, packing lists)
Liaising with customers to provide updates and ensure requirements are met
Communicating with overseas agents, shipping lines, airlines, and transport providers
Arranging collections, bookings, and delivery schedules
Monitoring shipments and resolving any delays or issues
Ensuring compliance with export regulations and customs requirements
Maintaining accurate records and updating internal systems
Supporting the Export Manager with day-to-day operational tasks
Providing excellent customer service and building strong working relationships
As an Export Coordinator, you will be responsible for managing sea and air shipments from start to finish, liaising directly with customers, overseas partners, shipping lines, airlines, and transport providers. You will handle key administrative duties and report directly to the Export Manager. This is a central role in ensuring smooth and efficient export operations.Training Outcome:
Great career progressions and opportunity to develop throughout the company
Employer Description:Astral Global Logistics (AGL) is a leading Freight Forwarder with an excellent reputation in the industry. Due to continued growth in our Export department, we are seeking a proactive and organised Export Coordinator to join our Felixstowe office. This is an exciting opportunity to progress your career within a dynamic and supportive logistics team.Working Hours :Monday to Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness....Read more...
