A leading national law firm is expanding its Casualty Fraud team and is on the lookout for an experienced Casualty Fraud Fee Earner to join a growing department. This is an exciting opportunity to work on complex, high stakes matters within a supportive and well-established team.
You will assist in the defence of fraudulent EL/PL claims, working closely with insurers and major corporates to investigate and challenge suspicious claims. You will be supported to develop your technical expertise, litigation skills and commercial awareness.
As a Casualty Fraud Fee Earner, you will:
Manage a caseload of suspected EL/PL Fraud claims, with appropriate supervision.
Analyse claim documentation and identify inconsistencies or red flags.
Support investigations into potentially fraudulent behaviour, including surveillance, social media checks, and background enquiries.
Draft legal documents and correspondence, including defences and witness statements.
Liaise with clients, experts and third parties to gather evidence and progress cases.
Ensure compliance with client SLAs, internal KPIs, and billing targets.
Maintain accurate file records and contribute to the delivery of key management information.
Assist with business development initiatives and wider anti-fraud strategies.
Who they are looking for:
Qualified Solicitors, Legal Executives, or experienced Paralegals.
Ideally experience in fraud, personal injury, or insurance litigation.
Strong analytical skills and an inquisitive mindset, attention to detail is key in fraud work.
Organised and proactive individuals able to manage competing priorities.
Excellent communication and teamworking skills.
A genuine interest in casualty fraud and insurance law, and the motivation to build a long-term career in the area.
What’s on offer?
Flexible working options with the ability to work fully remote.
Competitive salary with full benefits package, including private medical insurance, income protection, and discounted gym memberships.
Support for career development and funding for further qualifications.
Regular in-person and virtual team events and networking opportunities.
Involvement in firmwide community engagement activities
If you are a Casualty Fraud Fee Earner looking for the next step in your career, apply today. You can contact Nadine Ali at Sacco Mann for further information on 01618714759 or nadine.ali@saccomann.com.....Read more...
Legal Advisor Low Velocity Impact (LVI) Fraud | Personal Injury | Hybrid | Excellent Benefits
Are you an experienced Legal Advisor looking to specialise in Low Velocity Impact (LVI) cases? Do you thrive in a dynamic environment where you can make a real impact, working on both litigated and non-litigated personal injury claims involving allegations of fraud?
Im recruiting for a talented Legal Advisor to join a highly regarded legal team, where youll manage your own caseload and work closely with clients, referrers, Counsel, and insurers to drive claims forward.
What youll be doing:
- Progressing fraud and LVI claims in line with the Civil Procedure Rules (CPR)
- Prioritising urgent matters and managing daily caseload effectively
- Instructing Counsel for conferences, hearings, and case management conferences
- Keeping clients regularly updated throughout the life of their claim
- Building and maintaining strong relationships with referrers to deliver consistent, high-quality service
- Liaising with BTE and ATE insurers to keep them fully informed on claim progress
What were looking for:
- Proven experience handling claims involving allegations of fraud and/or LVI
- Solid understanding of relevant legislation and case law
- Excellent organisation skills and the ability to manage competing priorities
- Strong client care and communication skills, with the confidence to advise and update multiple stakeholders
Why join?
Youll be part of a supportive and inclusive team culture that values difference and believes in equal opportunities for all. Our firm offers a modern, flexible working environment where collaboration is key, and people are encouraged to grow and achieve their potential.
Some of the benefits include:
- 25 days holiday plus bank holidays (with holiday buy & sell options)
- Hybrid working model
- Two volunteering days annually to support causes you care about
- Matched giving for charity fundraising (up to £250)
- Medicash cash plan covering dental, optical & physio treatments
- Wellbeing app with digital physio, skin cancer screening, and wellbeing tools
- Discounts and cashback on shopping and travel
- Life assurance (4x salary) & pension scheme
- Interest-free travel loan
- Active wellbeing network providing mental health support
- Training, development, and career progression opportunities
- Funded social events to connect with your team
- Dress for your day policy
If youre ready to join a friendly, forward-thinking firm where your expertise in LVI fraud claims will be truly valued, wed love to hear from you.
If you have the skills and enthusiasm to excel then please send your updated CV to c.orrell@clayton-legal.co.uk or call Chris on 0161 914 7357 to discuss the role further.....Read more...
A national award-winning insurance firm is seeking an EL/PL Fraud Claims Handler, who would manage a caseload of EL/PL cases in their Bolton team. This position will consist of handling a combination of delegated authority fixed fee cases, and non-delegated cases while working closely with a Technical Support Lawyer to strategise and make liability decisions.
As an EL/PL Fraud Claims Handler, you will:
Handle pre-action disclosure files, infant approval hearings, and EL/PL files.
Consider and respond to applications for pre-action disclosure.
Review evidence, instruct counsel/advocates, and conduct legal research.
Draft payments into court, negotiate settlements, and handle routine correspondence.
Investigate claims, liaise with various stakeholders (insured, claimants, witnesses) and attend conferences/trials.
Review quantum, draft cost schedules, and ensure compliance with relevant regulations.
Monitor progress throughout the claim process, ensuring client SLAs are met.
The ideal candidate:
Strong communication and organisational skills.
Ability to work under pressure while still maintaining attention to detail.
Excellent teamwork skills with a flexible and proactive attitude.
High level of analytical skills with the ability to prioritise tasks.
Experience in personal injury file handling and fraud case handling is advantageous.
What’s on offer?:
Hybrid working with 1 day of office attendance per week in Bolton.
25 holiday days per year, with the option to buy/sell days.
Family cover private medical insurance.
Access to 24/7 online GP and mental health support.
Death in service, critical illness cover, income protection, and pension contributions.
Discounts on gym memberships, tech and travel.
If you have experience in EL/PL Claims handling, a keen analytical mind and the ability to manage a caseload effectively, and are seeking a new role in Bolton, apply today. You can contact Nadine Ali at Sacco Mann for further information or submit your CV directly to this advert.....Read more...
Duties include:
Dealing with Business Rates customers, by phone, correspondence and sometimes in person to establish their needs and take appropriate steps to meet those needs
Work as part of a team administering, billing, collection, recovery and the application of discounts and reliefs for non-domestic properties
Work as part of a team administering, recovery and carrying out corporate fraud duties, procedures and processes
Training:
You will achieve a level 4 qualification in Revnues and Wlefare Beneifts. The training will be delivered by the Institute of Revenues, Rating and Valuation (IRRV)
Training Outcome:
For the right candidate there is potential for permanent employment
Employer Description:We are a local government employer who supports the local community.Working Hours :Monday to Friday, flexible working times between 7.30am - 6.30pm.Skills: Communication skills,IT skills,Customer care skills,Administrative skills,Number skills,Team working....Read more...
Leading, global law firm looking to recruit a Commercial Litigation Solicitor to join their Liverpool team.
Sacco Mann has been instructed on a Commercial Litigation Solicitor role within a Top 200 ranked law firm. You will be working within a dynamic, sociable team to work on a broad range of litigation at a national and international level.
Within this role, you will be focusing on a broad and interesting caseload including financial and regulatory dispute and investigations, high value professional negligence, civil fraud, product liability, international arbitration, contentious insolvency and corporate claims including shareholder and director disputes.
This is a fantastic opportunity for a solicitor at the beginning of their litigation career who is looking to establish themselves within a well-respected team and work on behalf of major international and national clients, life science and technology companies and high net-worth individuals.
The successful candidate will ideally have 1-4 years PQE and have experience working on complex Commercial Litigation matters. Some exposure to contentious regulatory matters and some contentious insolvency experience is advantageous but not essential.
If you are interested in this Liverpool based Commercial Litigation Solicitor role, please contact Leona Taylor at Sacco Mann on 0161 831 6890 or email your CV to leona.taylor@saccomann.com
To hear about the other legal opportunities that we have available then please visit our website.
*Please note our advertisements use PQE and salary level purely as a guide. We are happy to consider applications from all candidates who are able to demonstrate the skills necessary to fulfil the role.....Read more...
A top national law firm has an opportunity for a Senior Commercial Litigation Solicitor to join the team in its Sheffield office. Our client is a highly regarded firm and one of the UK’s leading law practices and as a result has built an impressive base of national clients and international connections.
The Role
You will work alongside senior solicitors and partners; you will be handling a range of high value commercial litigation matters on behalf of its extensive client base.
The work will be varied and could include shareholder disputes, breach of contract, professional negligence, contentious insolvency, fraud and much more.
What’s in it for you
Competitive salary – in line with market rate for a major national commercial practice
Work Life Balance - The firm encourages employees to maintain a healthy work-life balance and continually strives for improvement and has won several awards as recognition for their efforts in this regard.
Competitive Benefits
Excellent Training and career prospects.
About you.
The firm envisages the successful commercial litigation solicitor to be 4+ years’ PQE, however this is given purely as a guideline and should you fall closely outside this bracket, you are still encouraged to apply. The firm is ideally looking for someone who has gained previous experience with a national firm or bigger.
How to apply
If you are interested in this Commercial Litigation Solicitor opportunity in Sheffield, please get in touch with Rachel Birkinshaw 0113 467 9795....Read more...
Are you a dedicated Criminal Duty Solicitor looking for a new opportunity with a highly regarded law firm? We are currently working with a well-established firm that is looking to expand its criminal defence team.
The role
This firm has a strong reputation for handling both legal aid and private cases, covering a wide range of matters including sexual offences, fraud, motoring offences, and drug-related crimes and more.
You will handle a mixed caseload of blue and white-collar criminal matters.
Work within a dynamic and supportive team with experienced criminal defence solicitors.
What’s in it for you?
Hybrid working available, dependent on court schedules.
Opportunity to develop advocacy skills and progress within the firm.
Career progression opportunities in a growing team.
Competitive Package – A salary and benefits package that reflects your expertise and commitment.
About you
NQ-3 PQE criminal duty solicitor
Police Station Accreditation is essential.
Strong advocacy skills—Crown Court experience would be an advantage.
Ability to manage a busy caseload and provide high-quality client care.
Please note our advertisements use PQE and salary level purely as a guide. We are happy to consider applications from all candidates who are able to demonstrate the skills necessary to fulfil the role.
How to Apply
If you are interested in this Criminal Duty Solicitor role in Leicester, then please get in touch with Jack Scarlott on 0113 467 9782 or email him at jack.scarlott@saccomann.com to find out more information or if you have a CV to hand, please submit this for review.....Read more...
A firm specialising in defendant insurance litigation have an exciting vacancy for a Solicitor Advocate or Barrister to join their team based in Liverpool. The role offers exposure to a wide range of advocacy and advisory work within a supportive, well-resourced environment, with full training provided by senior lawyers to support your continued development.
As a Solicitor Advocate, you will:
Work as part of an in-house advocacy team providing high-quality representation and legal services.
Conduct advocacy, advisory and drafting work, to include pleadings, interlocutory hearings, small and fast track trials, sanctions, recoveries and private prosecutions.
Support senior lawyers with complex cases and client projects.
Deliver advocacy and litigation training to fee earners.
Mentor junior advocates and contribute to team development.
Engage in client-facing and product development work as needed.
What they are looking for:
Qualified Solicitor Advocate or Barrister with a full practising certificate.
Experience or interest in areas such as insurance fraud, personal injury, EL/PL or professional negligence.
Clear, confident communication and concise report writing skills.
A proactive, team player who is eager to grow their advocacy career.
The benefits:
Competitive salary and incentive plan bonus.
25 days holiday, increasing with service.
Private medical insurance.
24/7 GP, mental health, and wellbeing support.
Death in service, critical illness cover, and income protection.
Tech scheme, cycle to work, season ticket loan and GymFlex
Access to discounted retail, leisure and travel offers.
Hybrid, flexible working model with the primary base in Liverpool (other office locations will be considered)
If you are a Solicitor Advocate looking to advance your career, apply now. You can contact Nadine Ali at Sacco Mann for further information on the role.....Read more...
The purpose of the role is to provide essential administrative support to the Operations team, facilitating seamless workflow across departments and contributing to the efficient functioning of the business.
Main Responsibilities:
Handle general administrative duties including filing, photocopying, and scanning documents
Manage incoming and outgoing post, emails, and phone calls efficiently
Maintain and update client records on the case management system
Assist solicitors with preparing legal documents and correspondence
Schedule appointments and manage calendars for fee earners
Liaise with clients and third parties in a professional and courteous manner
Ensure sensitive information is handled with confidentiality and accuracy
Company Benefits:
Monthly confidential counselling session (free of charge)
Complimentary drinks and snacks available in the office
Monthly team lunch delivered to the office
Discounted gym membership (just 2 minutes from the office)
Company pension scheme
Excellent city centre location with great transport links
Friendly, supportive, and professional work environment
Clear opportunities for progression and personal development
Training:
Business Administrator Level 3 standard with Legal Pathway
Training Outcome:
This role offers excellent development opportunities for the right candidate
Progression may include a Paralegal Apprenticeship, promotion to a Legal Assistant role, or further advancement within the firm’s legal team
FDM Solicitors are committed to supporting long-term legal career growth through ongoing training, mentoring, and internal promotion
Employer Description:FDM Solicitors is a busy multi-disciplinary practice based in Manchester City Centre who specialise in financial mis-selling, housing disrepair, data breach, fraud and professional negligence. The firm is currently undergoing a period of substantial growth and we are seeking ambitious and confident paralegals to join our rapidly expanding Housing Disrepair department.Working Hours :Monday to Friday from 8.00am - 5.00pm (with a one hour break for lunch)Skills: Communication skills,IT skills,Attention to detail....Read more...
An exciting opportunity has arisen for a Senior Associate to join a highly regarded, specialist Catastrophic Injury and Large Loss team, with a particular focus on complex travel claims, in their growing Manchester office. This role offers a chance to work on high-value, cross-border litigation within a supportive and forward-thinking environment.
You will join a team that handles some of the most challenging and sensitive travel-related injury and illness claims across both UK and international jurisdictions, the team’s work includes:
Catastrophic injury and large loss claims
Complex illness litigation and fatal accident claims
Class actions, travel fraud, and abuse
Baggage and recovery actions
Cross boarder RTA matters and international regulatory issues
The team acts on behalf of tour operators, brokers and major insurers, delivering a first-class service and outstanding legal advice.
Key responsibilities as a Catastrophic Injury Senior Associate:
Conducting investigations, obtaining witness statements, and reviewing medical evidence.
Preparing legal documents, client advice, and reports.
Attending client meetings, CCMCs and managing court timetables.
Supporting the team’s partners in developing client relationships and contributing to business development.
Ensuring compliance with client and internal processes.
What we are looking for:
A technically strong and commercially aware litigator, with at least 6 years PQE and proven experience in:
Cross-border personal injury litigation and travel-related claims.
Handling complex, high-value UK large loss cases.
Managing your own caseload as well as working collaboratively on major claims.
Working within client SLAs and managing MI reporting effectively.
Navigating complex legal issues and thinking strategically.
Why should you join?
Be part of a multi-award-winning firm known for its legal excellence.
Collaborative and inclusive team culture.
Structured learning and development opportunities.
A clear pathway for progression and career growth.
Competitive benefits including healthcare, wellbeing initiatives, and flexible working.
If you are interested in this Manchester based Senior Associate role and want to join a firm where your expertise, ambition, and values are recognised, apply now. You can contact Nadine Ali at Sacco Mann for further information on 01618714759 or nadine.ali@saccomann.com.....Read more...
An exciting opportunity has arisen for a Senior Associate to join a highly regarded, specialist Catastrophic Injury and Large Loss team, with a particular focus on complex travel claims, in their thriving London office. This role offers a chance to work on high-value, cross-border litigation within a supportive and forward-thinking environment.
You will join a team that handles some of the most challenging and sensitive travel-related injury and illness claims across both UK and international jurisdictions, the team’s work includes:
Catastrophic injury and large loss claims
Complex illness litigation and fatal accident claims
Class actions, travel fraud, and abuse
Baggage and recovery actions
Cross boarder RTA matters and international regulatory issues
The team acts on behalf of tour operators, brokers and major insurers, delivering a first-class service and outstanding legal advice.
Key responsibilities as a Catastrophic Injury Senior Associate:
Conducting investigations, obtaining witness statements, and reviewing medical evidence.
Preparing legal documents, client advice, and reports.
Attending client meetings, CCMCs and managing court timetables.
Supporting the team’s partners in developing client relationships and contributing to business development.
Ensuring compliance with client and internal processes.
What we are looking for:
A technically strong and commercially aware litigator, with at least 6 years PQE and proven experience in:
Cross-border personal injury litigation and travel-related claims.
Handling complex, high-value UK large loss cases.
Managing your own caseload as well as working collaboratively on major claims.
Working within client SLAs and managing MI reporting effectively.
Navigating complex legal issues and thinking strategically.
Why should you join?
Be part of a multi-award-winning firm known for its legal excellence.
Collaborative and inclusive team culture.
Structured learning and development opportunities.
A clear pathway for progression and career growth.
Competitive benefits including healthcare, wellbeing initiatives, and flexible working.
If you are interested in this London based Senior Associate role and want to join a firm where your expertise, ambition, and values are recognised, apply now. You can contact Nadine Ali at Sacco Mann for further information on 01618714759 or nadine.ali@saccomann.com.....Read more...
As a Finance Assistant Apprentice at Great British Energy - Nuclear, you'll be stepping into a role that offers a fantastic blend of learning and practical experience. You'll be part of a supportive team working alongside experienced professionals who are eager to help you grow. Your day-to-day activities will be diverse, from assisting with financial reporting and ledger reconciliations to engaging in cost accounting and managing financial records. This variety ensures that no two days are the same, keeping your work both interesting and challenging. You'll also have the opportunity to develop a deep understanding of financial processes and controls, all while contributing to the success of a leading organisation in the nuclear industry. If you're passionate about finance, eager to learn, and looking for a role where your contributions are valued, you'll love being a part of Great British Energy - Nuclear. This role not only sets a strong foundation for your career but also places you in an environment that values integrity, teamwork, and continuous improvement.
Key Responsibilities
Assist with monthly and year-end financial reporting.
Perform ledger reconciliations.
Support accruals, prepayments, asset management, depreciation, and financing.
Assist with costings, budgeting, forecasting, and variance reporting.
Create and maintain financial records (accounts payable, receivable, cash management, payroll).
Identify financial control risks (internal fraud, money laundering).
Carry out financial analysis on a range of areas, such as staff costs and asset costs.
Engage in Continuous Professional Development to stay updated on statutory obligations and best practices.
Training:Day release at City Skills Limited.Training Outcome:This role is part of our talent plan for the future. Upon successful completion of the apprenticeship, you will be eligible to be considered for any other suitable vacancies.Employer Description:As the specialists in skills for science and technology, our purpose is to make sure your business; your people and our industry are future ready.
We are a not-for-profit charitable organisation with a family of commercially focused companies committed to supporting the skills, needs and ambitions across the UK science and technology sector.Working Hours :Monday to Friday, 9am – 5pm with 30 minute lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Analytical skills,Logical,Team working,Initiative....Read more...
Sacco Mann is working with a modern firm who are recruiting for an Anti-Money Laundering Officer to join their Mansfield offices. The firm provides services locally and nationally and have a long-standing history of quality client service.
The Role
You will be providing support across the firm on issues relating to potential risk from money laundering. You will shape policy, support colleagues, and work closely with regulators, ensuring that the firm is legally compliant.
Key Responsibilities
Receive enquiries over the source of funds and the source of wealth from staff and advise what further information is required, and if all information provided consent to the transaction proceeding.
Receive and review any reports of possible politically exposed people and those subject to sanctions, and advise the fee earner on the next course of action.
Receive and review any questions over evidence of Identity.
Make reports to the National Crime Agency if there is suspected money laundering.
Keep a central record of all suspicious activity reports from staff and guidance given.
Liaise with the Money Laundering Compliance Officer with any questions.
Work with the Money Laundering Compliance Officer to ensure that all staff are adequately trained and aware of their obligations to report to MLRO.
To provide or arrange training arising from the changes in legislation and pass on any information to the relevant staff, and ensure that a Training record is kept that could be reviewed by Regulators.
To manage the annual Legal Eye audit and implement any changes arising from that audit.
To assist post completion with technical requisitions.
Provide floating support to the Conveyancing team from time to time where required.
Assist with technical leasehold queries.
About You
Have a working knowledge of the latest AML legislation.
Have an advanced understanding of the AML manual and mortgage fraud guidance.
Analytical, precise, and always alert to emerging risks.
Able to communicate complex regulatory issues in a clear and practical way.
Strong organisational skills.
Excellent time management skills.
Strong prioritisation skills.
Ability to deal with difficult customers.
Ability to deal with complex matters.
Good attention to detail.
What’s in it for you?
Competitive Salary
Flexible working office days and flexible working hours
Generous holiday allowance
Pension Scheme
If you are interested in this Anti Money Laundering Officer role in Mansfield, then please get in touch with Vicky Cavendish on 0113 236 6713 to find out more information, or if you’ve a CV to hand, please submit this for review. To hear about other legal opportunities that we have available, please visit our website. Alternatively, if you know anybody who would be suitable for this role, then please let them or us know, as we offer a reward for successful referral. For full terms, please visit our website.
Please note our advertisements use PQE and salary level purely as a guide. We are happy to consider applications from all candidates who are able to demonstrate the skills necessary to fulfil the role.....Read more...
One Call Values and Attributes
Building Trust.
Doing the Right thing.
Taking Ownership.
Delivering with Passion.
Continually Improving.
1. Ensure all activities undertaken are done as per the guidelines of the FCA.
2. Achieve and maintain your targets & SPI’s (audit averages, Reviews, Complaints Caused, CPD logs and errors). Must not fail 3 days running.
3. Ensuring correct actions are taken on the consumer's file depending on the type of policy, to stop repeat calls.
4. Offer midterm adjustment quotes to consumers and process these issuing cover when instructed, additionally ensuring that the account as a result of the midterm adjustment, is posted correctly.
5. Always detail in notes what course of action you have taken on each file, so colleagues can understand what consumers have been advised.
6. Cross-sell legal, breakdown, excess reducer, Total loss top up, HPI and Tools in transit products in the correct way. Ensure that the account is sorted and the relevant notes added.
7. Check through your own personal diary lists to ensure that they are kept up to date.
8. Maintain a good working knowledge of all areas within the department.
9. At all times, providing a high level of customer care and service to ALL customers.
10. Ensure you are asking at the end of all calls if the consumer is happy with the service you have provided.
11. Ensure that Data Protection is practised at all times.
12. Any other reasonable request which may be made of you from time to time.
13. Check banking daily to ensure no errors are made.
You will also build knowledge in:
Knowledge of FCA Handbook.
Bribery Act 2010.
Financial Services Act 2012.
Road Safety Act 2006.
Data Protection Act 1998.
Fraud Act 2006.
The Consumer Protection (Distance Selling) Regulations 2000.
The Financial Services & Markets Act 2000.
The Financial Markets (Distance Selling) Regulations 2004.
Training:Training will be at Doncaster College by day release where you will access a wide range of facilities on offer.
You will undertake the Level 2 Customer Service Practitioner apprenticeship standard.
https://www.instituteforapprenticeships.org/apprenticeship-standards/st0072-v1-1
You will undertake Functional Skills for English and/or maths if needed.
You will undertake both on and off-the-job training by a team of industry-qualified professionals to give you the best skills, knowledge, and experience.Training Outcome:Successful completion of the apprenticeship could lead to a higher-level apprenticeship or full-time employment for the right candidate.Employer Description:Providing a wide range of insurance to customers in the United Kingdom since 1995
One Call Insurance lets you compare car insurance, home insurance, van insurance, motorbike insurance and travel insurance from our panel of trusted insurance providers. As well as these, we also offer many other insurance products and services including temporary insurance, learner driver insurance and breakdown.
We know value is a key factor when choosing who you purchase your insurance from. It’s not all about who is cheapest though. We try to offer customers added benefits you don’t get with other providers.Working Hours :30 hours in office (4 days a week) with 7.5 hours day release weekly – Monday – Friday with day release day up for discussion.Skills: Communication skills,Attention to detail,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Full-Time; PermanentDate Posted: July 11, 2025Who we are… The Pacific National Exhibition is an iconic institution in BC, famous for bringing generations of people together to celebrate and build memories. This 115-year-old, non-profit organization has an annual operating budget of over $70 million dollars and generates revenue through four activity streams: the 15 day annual summer Fair which averages more than 700,000 people annually, Playland amusement park which welcomes 400,000 guests annually including Fright Nights, and a busy year-round portfolio of events including concerts, trade shows and film, cultural and community events. In total we bring over 2 million people through the site each year. The fourth activity stream is park care and facility maintenance. The PNE is proud of the work it does at Hastings Park and has a vibrant team that is passionate about events, guest experience and delivering memorable experiences. At the PNE, we strive to create an environment that reflects our organization’s core values: Enthusiasm, Excellence and Evolution. With a focus on these core values, we are committed to achieving our mission which is to “Deliver Memorable Experiences” for all who interact with the PNE whether it is our guests, our employees or the community. The PNE’s Sales, Marketing & Business Development Department oversees the company’s marketing, corporate partnerships, group sales, facility sales, business development and TicketLeader. Our team are hardworking and motivated individuals that have a passion for the Events Industry and the Pacific National Exhibition (PNE).The Account Manager, Ticketing will report to the Manager, Ticketing & Sales. The position plays a key role in ticketing operations, including event builds and box office management.Why join our Team?
Inspires an exhilarating and fun-loving workplace.Supports a flexible work environment.Innovates in both concept and process.Thrives and promotes a fast-paced sales & marketing culture.Collaborates with all departments in a positive and proactive way.Proud to be a part of the growth of one of Vancouver’s most iconic institutions.Proud to be ranked in the top twenty as one of BC’s most loved brands – BC Business 2019
What will you do? The Account Manager, Ticketing has leadership, sales, and administration responsibilities to elevate business results, optimize our processes and technology and inspire our workforce in all PNE business channels. This position will divide its time on average with 30% account management, 50% ticketing operations & process management, and 20% leadership & administrative activities. The duties include, but are not limited to: Account Management
Develop and maintain positive account management standard operating principles with team leads to elevate business results, grow client opportunities, and optimize ticket sales, processes, and technology.Partner with Marketing team and clients to identify ticket sales patterns and proactively address low selling shows, peaks and valleys in ticket sales and onboarding of new ticketing product offerings.Provide timely ticket reporting for internal and external events.Communicate with stakeholders on event build information for websites and e-blasts,Proof guest communications for pre-sales, announcements, cancelations, and event updates.Represents the interests of the client while maintaining the PNE business objectives and minimizing PNE risk.
Ticketing Operations & Process Management
Manage and maintain online ticketing systems, policies and proceduresManage and provide onsite support for the Box Office during eventsResponsible for accuracy of event build set ups, maximizing ticket sales, and settlement processes for a variety of Promoters for onsite & offsite events, as well as all PNE internal events (Playland, Fright Nights, PNE Fair etc.).Maintain high levels of security, safety and fraud controls and ensure seamless scanning with access control systems.Manage inventory controls for all ticketing assets (Scanners, Ticket stock, wristbands, Printers, laptops etc.).Maximize use of ticketing platform functionality and call center technology including general maintenance and implementation of new product offerings.Work closely with Marketing Team on Google analytics analysis, SEO, event emails, social media & TicketLeader branding.
Leadership & Administration
Inspire team to maximize their potential and productivity through optimization of processes and technology.Develop a sales & marketing culture across the organization and encourage cross selling at all PNE Events and business channels.Manage regular maintenance of ticketing software programs.Continually evolve knowledge of ticketing trends and develop enhancements for ticket build set ups.Ensure all corporate and client planning timelines are met respectively and diligently including contracts, analysis, financial reporting and maintain documented standard operating policies & procedures.
What else?
Minimum of 2 years ticketing experience with strong best practices in ticketing processes, quality controls, systems, and operations.1 – 2 years’ experience in sales or account management.Proven experience working with multiple organizational technology platforms including ticketing, events, and financial reporting.Strong understanding of ticketing technology and equipment.Ability to understand and represent another company’s brand at the PNE while balancing PNE objectives.Strong communication skills both written & verbal, with firm attention to detail.Ability to model the PNE’s core values and lead the team to prioritize CART (Communication, Accountability, Respect and Trust) with the full PNE team.Experience with Paciolan is considered an asset.Successful candidates must undergo a Criminal Record Check.
Who are you?
Strategic and creative team playerResults-oriented collaboratorMethodical and detail orientedTactful change makerCommitted to striving for excellence.Eager to make a difference.
Where and when to APPLY? Applications can be submitted via the PNE website at www.pne.ca/jobs and will be accepted until the role is filled. Additional Information The PNE's compensation offerings are in alignment with a pay-for-performance pay philosophy that recognizes individual, and teamwork performance. The role is a permanent, full-time position with a typical salary range of $60,000 - $72,000 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to knowledge, skills, experience, and internal pay structures. As a part of the PNE's total compensation package, this position may be eligible for other benefits subject to program eligibility requirements. The PNE is proud to be an equal opportunity employer, committed to creating an inclusive workforce that reflects the diverse community we proudly serve. All applicants will receive consideration for employment without regard to race, colour, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, disability, or age. If you require any support or accommodations throughout any stage of the recruitment process, please contact the People & Culture Department at hr@pne.ca. ....Read more...
