Principal Duties:
Log all fraud referrals received by the Counter Fraud Team
Review and pass any relevant fraud referrals to the Fraud and Error Service, Department for Work and Pensions and any other relevant enforcement team
Provide help and support with the National Fraud Initiative (NFI)
Conduct daily checks on the Discretionary Crisis Fund (DCF) applications
Help check information held on Rochdale Borough Council systems, in respect of the recovery of Fraud Financial Penalties issued
Help coordinate and support proactive work the Counter Fraud Team may undertake
Deal with customer telephone and e-mail enquiries in a courteous and professional manner, including fraud referrals from internal and external sources
Investigate lower-level fraud where appropriate.
Deal with data protection requests from other enforcement bodies
Training:An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.Training Outcome:Progression offered to the right candidate.Employer Description:Rochdale Council builds success and prosperity with our citizens and partners, whilst protecting our vulnerable people.Working Hours :37 flexible working hours in accordance with the needs of the service, to include evening and weekends. Days and shifts TBC.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Number skills,Team working,Pioneering and Open Approach,Proud,Passionate....Read more...
Assist the Head of Corporate Anti-Fraud and Corporate Anti-Fraud Service in the investigation of alleged fraud and similar crimes ensuring key legislation and internal policies are adhered to and desired outcomes are achieved
Support the delivery of proactive counter fraud reviews designed to test the adequacy and effectiveness of internal controls and their ability to prevent, detect and deter fraud and similar crimes
Analyse data, including sensitive and/or confidential data, and be able to draw and articulate reasonable conclusions to support investigation/review work and the reporting of service outcomes and Key Performance Indicators (KPI’s)
Support the Head of Corporate Anti-Fraud and Corporate Anti-Fraud Service with referral management by adding allegations of fraud to the case management system, liaising with the referrer and gathering initial evidence and intelligence
Assist with drafting of investigation and proactive review reports
Maintain accurate administrative records and prepare case files
Support Corporate Anti-Fraud Service with pre and post investigation/review meetings
Address low complexity queries and support Liverpool City Council staff and managers to enable them to manage fraud risks effectively
Training Outcome:
Possibility of a permanent role (subject to funding)
Employer Description:The city of Liverpool is world-famous for its cultural offer, and our greatest asset is our people. Our residents deserve the very best from those who serve them and have a council they can be proud of - and you can help play a part in this. We value our employees and aim to create a positive, progressive, and open work culture that supports everyone to thrive.Working Hours :Monday - Friday, Shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Team working....Read more...
Support customers following an incident when they need assistance most
Guide customers through their claims journey from start to finish
Help customers log their claim as part of the First Notification of Loss (FNOL) process
Assist customers in understanding and navigating the claims process
Handle customer interactions over the phone
Support claim activities during the first three days of the claim lifecycle
Act as a case handler, managing and progressing claims
Deliver a high-quality customer experience at every interaction
Show empathy and understanding towards customers’ situations
Work towards team and individual performance targets
Training Outcome:After completing the programme, you could progress to:
Level 4 apprenticeships, such as Insurance Professional, Counter Fraud, or other pathways
Specialist roles across different areas of claims
Leadership, technical or customer‑focused positions
Employer Description:Hastings Direct is a fast growing, agile, digitally focused general insurance provider of products and services to over 2.8 million customers in the UK, employing over 3,400 colleagues. Our vision – to be the best and biggest digital insurance provider in the market. It's our attitude and the way our business works that makes us different. We focus on getting it right for our colleagues, customers, company and community. It's a dynamic, flexible, fun and constantly changing environment.Working Hours :Monday to Friday, on a rotational shift pattern between 08:00 and 19:00.Skills: Problem solving skills,Patience,Motivated,Enjoy talking to people,Stay calm,Keen to learn....Read more...
JOB DESCRIPTION
ESSENTIAL DUTIES & RESPONSIBILITIES: List the job's essential functions or key responsibilities from most important or time-consuming to least (daily, weekly, monthly, annually or another regular/irregular interval)
Review financial plans and prepare financial analyses of operations, including interim and final financial statements with supporting schedules for the guidance of management.
Develop, analyze, and interpret statistical and accounting information in accordance with Tremco's reporting standards.
Create consistent reporting guidelines to appraise operating results in terms of profitability, performance against budget, and other standards used to evaluate and measure fiscal soundness and operating effectiveness monthly and annually, as well as any ad hoc requests.
Prepare internal and external financial statements, including balance sheet, profit and loss statement, cash flow and other reports.
Review and approve financial reports, including income statements, balance sheets, reports to holding companies, tax returns, and reports for government and banking regulator agencies. Revies financial results with Senior Management in accordance with established timelines.
Oversee the monthly and yearly financial close process, ensure accuracy, review journal entries and fixed asset schedules, and reconcile bank and balance sheet accounts.
Work with Senior Management and finance/accounting team in the preparation of the budget and financial forecasts.
Ensure timely, complete, and accurate financial information for all required purposes including but not limited to tax planning and preparation, RPM reporting, etc.
Interface with internal and external auditors ensuring that all requests are addressed timely.
Act as the primary liaison for all corporate system integrations. Assists with company software and access including but not limited to HFM, SAP, ReadSoft, Concur, etc.
Ensure confidentiality and integrity of financial data in compliance with GAAP, RPM/Tremco CPG policies, and SOX.
Plan, direct, and manage all accounting operational functions for assigned operational unit(s).
Analyze key financial metrics and operational data and provide recommendations on cost savings, profitability, capital expenditures, strategic initiatives, and process improvements. Develop KPIs.
Develop and maintain financial models and forecasts to assist in budgeting, decision-making, and long-term planning.
Maintain internal controls to safeguard the company's assets and prevent fraud, ensuring that all financial policies and procedures are followed.
Oversee accounts payable, accounts receivable, payroll, and inventory accounting processes, ensuring accuracy and timeliness in all financial transactions.
Lead the budgeting and forecasting processes, working closely with operational unit leaders to gather input, assess financial performance, and set goals for the plant in coordination with divisional leadership.
Analyze cost structures, inventory levels, and pricing strategies.
Hire, lead, mentor, and develop the finance team, fostering a culture of continuous improvement and collaboration.Apply for this ad Online!....Read more...
Study for a qualification and undertake work experience/duties to develop skills in administration and customer service
As an apprentice, you will receive training and support to enable you to:
Provide an effective and customer focussed member service
Manage cash, keep detailed and accurate records and undertake reconciliation in accordance with credit union processes and procedures
Update and maintain database and other records
Membership services:
Promote the benefits of all credit union products and services to existing and potential members
Conduct loan interviews, ensuring repayment methods are in place and that potential delinquency is referred to the General Manager for early intervention
Sign up new members, process applications and update member records
Provide information to members and potential new members; deal with general queries and assist with the completion of application forms
Compliance and audit:
Monitor transactions and applications for fraud detection and prevention
Maintain accurate records through established systems and controls
Ensure all documentation is kept confidential as working in a shared
Office administration:
Assist with the organisation of the AGM, any SGM or other meetings/events
Undertake general administration and clerical duties; keeping the office clean and tidy
General:
Develop and maintain existing relationships with key partners and funders
Identify business development opportunities consistent with our aims and operating environment
Ensure all health and safety requirements are met; report any incidents or accidents immediately or anything considered unsafe
Ensure that own work supports the credit union in delivering a high-quality professional standard of service
Work effectively with others and make a positive contribution to the work of the organisation
Generally, support the Chief Executive, managers and team members in the running of the Credit Union; undertake research, projects and other duties as required
Training:Business Administrator Level 3.
Our delivery model is remote and includes:
Monthly, online, interactive classroom sessions (face to face on Microsoft Teams)
A dedicated Skills & Development Coach throughout the programme
12-weekly reviews with trainer and mentor/supervisor
Initial assessment of prior learning, English, maths and Additional Learning Needs
Functional Skills Support (as required)
Additional Learning Support (as required)
Training Outcome:This apprenticeship could lead to full-time employment position. Employer Description:We are a rapid growing credit union with a strong professional reputation within the sector.
We launched our services in 2008 in the heart of Fulham. We now operate across five London boroughs, have over 4000 members and partner with a number of housing associations and other organisations.
We aim to deliver competitive and affordable products to our members and adapt what we do to meet the needs of the communities that we operate in.
Our organisation has four key strategic objectives:
Build a strong and balanced business
Develop our products and services
Benefit our community
Ensure professional operations
Our organisation values are:
Our members are our focus
- Our aim is to provide an excellent service to our members
- We make it easy for people to become members and manage their accounts
- We always look for ways to involve members in improving how we do things
We’re ambitious for people in our communities
- We’re here to make a positive impact in the community
- We want to help people improve their financial situation
- We play our part in helping to create a strong community
We’re friendly and approachable
- We care about our members and people in our community
- We always behave in a friendly and welcoming way
- We treat everyone we meet as an individual, regardless of their circumstances or background
You can trust us
- We work and behave in a fair and ethical way
- We’re open and honest with our members and partners
- Our members’ money is safe with us
We aim for excellence
- We work hard to achieve the highest standards in everything we do
- We invest in recruiting, training and developing highly competent people
- We run our business in a professional and efficient wayWorking Hours :Monday to Friday, 9.00am to 5.00pm, plus one late night (9.00am to 6.30pm).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Presentation skills,Administrative skills,Team working,Initiative....Read more...
