The Apprentice will gain the experience and skills needed to become an Outdoor Instructor in the Outdoor Adventure/Education Industry.
This role involves:
Learning the set skills and obtaining the relevant qualifications to safely deliver quality outdoor activity sessions (canoeing, walking, ropes course and archery)
Learning the group management skills to deliver engaging sessions.
The Apprentice will work alongside a team, mainly based at the Thoulstone Park, working with tourists and school children.
Other tasks involve the maintenance of kit, building of new activities / resources and evolution of sessions delivered (this may be in written form).
Training:All training will take place at your normal place of work, during your normal working hours. In addition to achieving your Level 3 Outdoor Activity Instructor Apprenticeship we will aim for you to gain the following National Governing Body qualifications:
Lowland Leader – MTA
Paddle sport Safety and Rescue Course – Paddle UK
Paddle sport Instructor – Paddle UK
Archery Leader – UK Archery
16 Hour Outdoor First Aid
Level 2 Safeguarding
In House opportunities:
Learn to lead climb
High Ropes Instructor
Low Ropes Instructor
Team Challenge
Pioneering
Battle Archery
Laser Tag and more
Training Outcome:Upon completion the candidate will be qualified to look at full time instructor positions potentially at WOLT or further afield and even abroad.Employer Description:A dynamic Christian organisation delivering outdoor learning activities across the Wiltshire/Somerset area. We have vast experience in working with a wide range of ages and abilities, from small children to corporate groups, and extensive experience in working with young people with challenging behaviour. We love to 'Go wild!' in Wiltshire, Bath and North East Somerset - offering truly original outdoor adventure activities that challenge, develop, are educational and fun!Working Hours :The candidate will normally work 5 days per week. (There may be
some exceptions during peak season) This will include
weekends. A typical day will run from 8am - 4pm,
however some are much longer with travel and set up etc.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness....Read more...
To provide instruction to Centre clients taking part in activities, including monitoring and reporting on such matters as are required to achieve the aims of the course and good safe practice.
To work for the centre’s needs in accordance with annualised hours.
To be fully aware of the differing needs of Centre users and to adopt appropriate teaching/ supervisory methods. Where appropriate to assist senior staff with the development of suitable initiatives and programmes to enhance the quality of course.
To undertake appropriate training, negotiated with the Head of Centre, to gain National Governing Body qualifications.
To assist with maintenance of outdoor activity equipment and all aspects of site maintenance. Each instructor may be given a number of responsibility areas/teaching resources to maintain.
To assist with the preparation of general teaching resources, worksheets and review material and to ensure the operational availability of a number of specific responsibility areas/teaching resources as allocated to individual staff.
Training:Boundless Outdoors is seeking to employ a team of Outdoor Activity Instructor Apprentices!
Boundless Outdoors works with a wide range of groups from different backgrounds. From children with additional needs to corporate groups, no two days are ever the same.
We take your training seriously and want you to be successful in your role. Therefore, you will be trained to deliver as many activities as possible. This training will not only focus on your own personal skill development, but also in house sign off and national governing body qualifications. The level of skill you leave us with will very much be personal to you and how much effort you put in and the progress you make.
Example of additional qualifications you will achieve.
First Aid Responder
Safeguarding Level 2
Paddle Sport Instructor
Climbing Wall Instructor Training
Archery Leader
Internal qualifications; Bushcraft, High Ropes, Zip Wire, Problem Solving, Low Ropes Course, Orienteering and more.
Skills and qualifications:
Experience of working with young people. (Essential)
Experience of a range of different outdoor activities, including: Kayaking, Canoeing, Climbing or Hill Walking.
A willingness to undertake a very wide range of duties apart from instructing groups, including for example: overnight duties, estate management and maintaining equipment.
Ability to work flexibly including on occasion unsocial hours.
Desirable: 19 years and over Functional skills 2 Maths and English
Essential: 18 years and under require Functional skills 2 Maths and English
Why work for Boundless Outdoors?
With decades of experience in the outdoors, the Boundless Outdoors team is skilled and knowledgeable. With not only great on the job learning but trips away and opportunities to expand your own skills working for boundless is a great way to start your Outdoor instructor career. With memories and friendships that will last a lifetime and a job that is varied and fulfilling, our apprenticeship is not a boring 9-5 job.Training Outcome:
Trainee Instructor
Outdoor Education Tutor
Outdoor Activity Instructor
Employer Description:Boundless Outdoors has two centres in Malvern and Bell Heath (Belbroughton) providing high quality outdoor education across the county of Worcestershire.Working Hours :Shifts to be confirmed.Skills: Communication skills,Organisation skills,Customer care skills,Team working,Non judgemental,Physical fitness....Read more...
To observe and assist experienced Outdoor Learning Tutors delivering activity sessions including caving, climbing, canoeing, hill walking, stand-up paddleboarding, and gorge walking and a range of other activities
Helping to maintain activity equipment
Assisting the team with daily cleaning, tidying and catering tasks
Maintaining a high standard of health and safety
Attending staff planning meetings
Seeking out additional learning opportunities to diversify their experience
Completing portfolio tasks to a high standard
Acting as a role model for children and young people
Undertake any other duties as may be reasonably requested by the management team to ensure the ongoing operational success of the centre and the delivery of excellent customer experiences.Training:During this 13-month apprenticeship you will be working towards the Level 3 Outdoor Activity Instructor Apprenticeship, National Governing Body qualifications and personal proficiency awards, whilst gaining valuable work place experience.
Example qualifications include:
Paddle Sport Instructor Award
Climbing Wall Instructor Training
Hill and Moorland Leader Training
Caving Leader Training
Archery Leader
Outdoor First Aid
In-house assessment: Zip Wire, Sky Trek, Low Ropes Course, Orienteering and more
Our 120-bed residential centre, set in 16 acres of private grounds, is in the beautiful Herefordshire village of Longtown on the eastern edge of the Brecon Beacons National Park. We work with over 2500 children people every year, providing residential and day courses for schools, youth groups and organisations working with young people with additional needs.
Our offsite activities include gorge walking, canoeing, hill walking, caving, and rock climbing. We also have a wide range of onsite activities including a high ropes course, zipwire, leap of faith, climbing tower, archery range and team challenges.
Skills and qualifications:
Essential:
18 years and under require Functional skills 2 Maths and English
Experience of a range of different outdoor activities and a desire to develop your personal skills
An interest in instructing and coaching children and young people
Desirable:
19 years and over Functional skills 2 Maths and English is desirable but not essential
Personal proficiency in a range of outdoor activities
Experience of working with children and young people
Training Outcome:Successful apprentices can apply for one of our seasonal Activity Instructor roles or work for us as a self-employed Freelance Instructor. We have a culture of continual professional development, encouraging our team to broaden their qualification portfolio whilst developing essential facilitation skills to deliver high quality outdoor learning.Employer Description:Longtown Outdoor Learning Centre is a multi-activity outdoor centre situated on the Herefordshire and Monmouthshire border. We are all about challenging outdoor adventure activities in and around the Brecon Beacons National Park and Black Mountains from our warm and comfortable village base.
Our multi-activity courses aim to promote resilience, self-confidence, consideration for others, caring for the environment and the benefits of an active outdoor lifestyle. This comes from enjoying the successes achieved through personal endeavour and working together, in wild and beautiful landscapes.Working Hours :40 hours a week over 5 days. Regular evening, and some weekend working. Shifts to be confirmed.Skills: Communication skills,Organisation skills,Customer care skills,Team working,Initiative,Non judgemental,Physical fitness....Read more...
Working with our reception team
Lifeguarding on one of our swimming pools
Delivering swimming lessons to children
Working in a busy gym environment
Training:We deliver all of our training in-house in one of our Academy suites, and you will train alongside our other apprentices on the programme. Generally, this will be one day per week, although there will be times when you will do blocks of training when completing qualifications.
You will gain the following as a minimum, but other opportunities may be available:
Level 2 Gym Instructor Apprenticeship Standard
Level 3 First Aid at Work
Level 1 & 2 Swim Teacher
Level 2 Lifeguard
Training Outcome:
A number of our apprentices have continued with us into specialist health programmes or fitness roles, are undertaking training to become duty managers or have progressed to different parts of our business
Employer Description:Everybody Health and Leisure is a health and wellbeing charity based in Cheshire East that improves people’s lives through physical activity & healthy recreation.
We operate 18 leisure facilities throughout Cheshire East and employ around 1,000 people in a variety of roles.Working Hours :You will work on shifts that will include early mornings, evenings and weekend work. Shifts to be confirmed.
There is generally a 3-week rota, so you will only work 1 in 3 weekends.Skills: Communication skills,Customer care skills,Team working,Physical fitness,Swimming....Read more...
Working with our reception team
Lifeguarding on one of our swimming pools
Delivering swimming lessons to children
Working in a busy gym environment
Training:We deliver all of our training in-house in one of our Academy suites and you will train alongside our other apprentices on the programme. Generally this will be one day per week, although there will be times when you will do blocks of training when completing qualifications.
You wil gain the following as a minimum but other opportunities may be available:
Level 2 Gym Instructor Apprenticeship Standard
Level 3 First Aid at Work
Level 1 & 2 Swim Teacher
Level 2 Lifeguard
Training Outcome:
A number of our apprentices have continued with us into specialist health programme or fitness roles, are undertaking training to become duty managers or have progressed to different parts of our business
Employer Description:Everybody Health and Leisure is a health and wellbeing charity based in Cheshire East that improves people’s lives through physical activity & healthy recreation.
We operate 18 leisure facilities throughout Cheshire East and employ around 1,000 people in a variety of roles.Working Hours :You will work on shifts that will include early mornings, evenings and weekend work. Shifts to be confirmed.
There is generally a 3-week rota so you will only work 1 in 3 weekendsSkills: Communication skills,Customer care skills,Team working,Physical fitness,Swimming....Read more...
Working with our reception team
Lifeguarding on one of our swimming pools
Delivering swimming lessons to children
Working in a busy gym environment
Training:We deliver all of our training in-house in one of our Academy suites and you will train alongside our other apprentices on the programme. Generally this will be one day per week, although there will be times when you will do blocks of training when completing qualifications.
You wil gain the following as a minimum but other opportunities may be available:
Level 2 Gym Instructor Apprenticeship Standard
Level 3 First Aid at Work
Level 1 & 2 Swim Teacher
Level 2 Lifeguard
Training Outcome:
A number of our apprentices have continued with us into specialist health programme or fitness roles, are undertaking training to become duty managers or have progressed to different parts of our business
Employer Description:Everybody Health and Leisure is a health and wellbeing charity based in Cheshire East that improves people’s lives through physical activity & healthy recreation.
We operate 18 leisure facilities throughout Cheshire East and employ around 1,000 people in a variety of roles.Working Hours :You will work on shifts that will include early mornings, evenings and weekend work. Shifts to be confirmed.
There is generally a 3-week rota so you will only work 1 in 3 weekends.Skills: Communication skills,Customer care skills,Team working,Physical fitness,Swimming....Read more...
Working with our reception team
Lifeguarding on one of our swimming pools
Delivering swimming lessons to children
Working in a busy gym environment
Training:We deliver all of our training in-house in one of our Academy suites and you will train alongside our other apprentices on the programme. Generally this will be one day per week, although there will be times when you will do blocks of training when completing qualifications.
You wil gain the following as a minimum but other opportunities may be available:
Level 2 Gym Instructor Apprenticeship Standard
Level 3 First Aid at Work
Level 1 & 2 Swim Teacher
Level 2 Lifeguard
Training Outcome:A number of our apprentices have continued with us into specialist health programme or fitness roles, are undertaking training to become duty managers or have progressed to different parts of our business.Employer Description:Everybody Health and Leisure is a health and wellbeing charity based in Cheshire East that improves people’s lives through physical activity & healthy recreation.
We operate 18 leisure facilities throughout Cheshire East and employ around 1,000 people in a variety of roles.Working Hours :You will work on shifts that will include early mornings, evenings and weekend work. Shifts to be confirmed.
There is generally a 3-week rota so you will only work 1 in 3 weekends.Skills: Communication skills,Customer care skills,Team working,Physical fitness,Swimming....Read more...
Everyone Active are looking for enthusiastic and energetic candidates to work towards their Leisure Team Member Level 2 apprenticeship over the course of 15-months. There are five key areas of work all leisure team members will cover; leisure and fitness operations, lifeguard duties, swimming teaching duties, gym instruction and leading group activities. You will act as a Lifeguard, Swimming Teacher, Gym Instructor and Group Activity Leader amongst other operational duties.
You will achieve your Level 2 in Fitness Instructing, Level 1&2 Swim Teaching & NPLQ Lifeguarding Qualifications as part of this apprenticeship.
Your duties will include:
Provide exceptional customer service to all members
Assisting with gym tours and inductions
Covering lifeguard positions
Support the centre swim teaching team to deliver exceptional swimming lessons
Adopting a customer service focussed approach to your responsibilities
Showing members how to use the gym equipment and machines
Creating personal exercise places for members
Understanding Health, safety and welfare in a fitness environment
Support and motivate clients who take part in physical activity
Safe and effective pool supervision
Equipment setups safely and on time
Effective communication with other team members
You will work a combination of Gym and Leisure side hours whilst working within the centre. Please be aware, this will also include working on the Reception Desk when required.
Progression within the company is a core value, and on completion of your apprenticeship you will have plenty of opportunities to progress and develop within the company.
This is a full-time position, and you will be required to work a minimum of 30-hours per week on a shift basis at your designated centre. You will receive on-going training and benefit from free use of the gym and swimming poolTraining:Leisure Team Member Apprenticeship Level 2 including Functional Skills in maths and English.Training Outcome:Potential Progression to Team Leader and then onto Duty Management training.Employer Description:Sports and Leisure Management Limited (SLM Ltd) is the company behind the Everyone Active brand. The Company is the longest established leisure contractor in the UK having been formed in 1987 by our CEO Stephen Hulme. The Company has seen significant growth over the years and currently manages 93 sports, leisure and cultural facilities in partnership with 34 Local Authority clients.Working Hours :40-hours per week - Exact shifts to be confirmed - including early mornings, evenings and weekendsSkills: Team Working,Organisation Skills....Read more...
The Leisure Team Member - Apprentice role is an ideal opportunity to work, learn and develop your career within GLL. You will be working towards the Leisure Team Member Level 2 Apprenticeship, over the duration of 18-months, alongside your daily roles and responsibilities.
Customer Experience:
Understanding the services and products on offer to assist with customer questions and queries
Supporting different types of customers with different needs
Supporting the centre in gaining customer feedback on our products and services including dealing with customer complaints
Support the centre to deliver swimming lessons where required (qualification dependant)
Sharing knowledge with customers on the role exercise plays in health and wellbeing
Conducting customers' gym inductions and health screening where required (qualifications dependant)
Planning and delivering exercise sessions to meet customers' health and fitness goals
People Experience:
Supporting GLL's visions and values
Attend and participate in all apprenticeship workshops, meetings and reviews with your tutor and General Manager
Ensure all training and qualification deadlines are met in agreement with your tutor and manger
Achieve and maintain all necessary qualifications including ongoing CPD training
Keep up-to-date with trends and developments in the leisure industry
Business Performance:
Have a understanding of GLL and its position in the Health & Fitness Industry
Understand the performance of the centre(s) that you are working in and the external and internal factors that can affect performance
Operations Performance and risk management:
Support the centre to open and close the building
Supervising and lifeguarding customers in swimming pools
Setting up and taking down different types of equipment for activities such as badminton, exercise classes and 5-a-side football
Cleaning and maintenance of different areas of the centre
Personal Effectiveness and Development:
Demonstrates and lives GLL People with Purpose values
Personally demonstrates equality, inclusion and diversity in their behaviours and actions
You will be enrolled on a Leisure Team Member apprenticeship programme which takes approximately 18-months to complete as well as completing the following qualifications throughout the length of your apprenticeship:
National Pool Lifeguard Qualification (NPLQ)
First Aid at Work (Level 3)
STA Award in Teaching Swimming
STA Certificate in Teaching Swimming
Level 2 Gym Instructor
Attend all monthly workshops and progress meetings as per your apprenticeship standard.
Fully participates and engages in GLL Management meetings, development programmes and on-going assessment of performance.
Develops skills through shared learning and peer learning community.
Discusses own performance, learning and development needs with their line manager, which is reflected in a live personal development plan.
Keeps abreast of trends and developments within the leisure, health and fitness industry.
Ensures continuous society membership and professional body association.
In line with the specific requirements of our service provision, which include female-only sessions and the demographics of the local community we serve, we are currently seeking a female apprentice to join the team.Training:Leisure Team Member Apprenticeship Level 2 including Functional Skills in maths and English.Training Outcome:GLL prides itself on its internal Learning & Development and internal promotion levels, there is scope for the right candidates to move onto a Level 3 Leisure Duty Manager apprenticeship once they have completed their Level 2.Employer Description:Morden Leisure Centre offers an impressive array of health and fitness features. This modern facility includes spacious areas for cardiovascular, resistance, and functional training, catering to all ages and fitness levels. Equipped with diverse gym equipment, the centre provides an inclusive environment for every fitness journey.Working Hours :40 hours per week on a shift pattern basis, including weekend working. Exact shifts to be confirmed.Skills: Team Working,Organisation Skills....Read more...
GLL is a not-for-profit charitable social enterprise committed to delivering a better quality of fitness and leisure, libraries and performing arts facilities for everyone. We're committed to providing access to quality community facilities - and more - at a price everyone can afford. We already manage over 258 facilities, and we're adding more all the time operating under our 'Better' brand.
To be accepted onto this apprenticeship you will be required to successfully complete your NPLQ (National Pool Lifeguard Qualification).
Unlike many other brands, we are for everyone. Community is at the heart of everything we do, and we want to make sure that everyone can live a healthy and active lifestyle.
What's more, when you apply for a job at GLL, you can enjoy our range of employee benefits including:
Pension schemes
Discounted leisure centre and gym memberships
Ride to work scheme
As a Lifeguard your passion for swimming and love of great customer service will shine through when supervising our customers in the pool, as well as supporting the team in keeping our centres clean and tidy.
Your role will include:
Customer Experience:
Understanding the services and products on offer to assist with customer questions and queries
Supporting different types of customers with different needs
Supporting the centre in gaining customer feedback on our products and services including dealing with customer complaints
Support the centre to deliver swimming lessons where required (qualification dependant)
Sharing knowledge with customers on the role exercise plays in health and wellbeing
Conducting customers' gym inductions and health screening where required (qualifications dependant)
Planning and delivering exercise sessions to meet customers' health and fitness goals
People Experience:
Supporting GLL's visions and values
Attend and participate in all apprenticeship workshops, meetings and reviews with your tutor and General Manager
Ensure all training and qualification deadlines are met in agreement with your tutor and manger
Achieve and maintain all necessary qualifications including ongoing CPD training
Keep up-to-date with trends and developments in the leisure industry
Business Performance:
Have an understanding of GLL and its position in the Health & Fitness Industry
Understand the performance of the centre(s) that you are working in and the external and internal factors that can affect performance
Operations Performance and risk management:
Support the centre to open and close the building
Supervising and lifeguarding customers in swimming pools
Setting up and taking down different types of equipment for activities such as badminton, exercise classes and 5-a-side football
Cleaning and maintenance of different areas of the centre
Personal Effectiveness and Development:
Demonstrates and lives GLL People with Purpose values
Personally, demonstrates equality, inclusion and diversity in their behaviours and actions
You will be enrolled on a Leisure Team Member apprenticeship programme which takes approximately 18-months to complete as well as completing the following qualifications throughout the length of your apprenticeship:
National Pool Lifeguard Qualification (NPLQ)
First Aid at Work (Level 3)
STA Award in Teaching Swimming
STA Certificate in Teaching Swimming
Level 2 Gym Instructor
Training:Leisure Team Member Apprenticeship Level 2 including Functional Skills in maths and English.Training Outcome:GLL prides itself on its internal Learning & Development and internal promotion levels, there is scope for the right candidates to move onto a Level 3 apprenticeship once they have completed their Level 2.Employer Description:Welcome to Leatherhead Leisure Centre - your go-to destination for family-friendly fitness and fun in the heart of Mole Valley. We offer a wide range of activities and state-of-the-art facilities designed for all ages and abilities, including three swimming pools, a modern gym, fitness studios, soft play and outdoor play park, tennis courts, and multi-use sports pitches. From swimming lessons for all ages and family swim sessions to fitness classes like yoga and Pilates, junior gym sessions.Working Hours :40 hours per working week. Shift work including evenings and weekends. Exact shifts to be confirmed.Skills: Team Working,Organisation Skills....Read more...
GLL is a not for profit charitable social enterprise committed to delivering a better quality of fitness and leisure, libraries and performing arts facilities for everyone. We're committed to providing access to quality community facilities - and more - at a price everyone can afford. We already manage over 258 facilities, and we're adding more all the time operating under our 'Better' brand.
To be accepted onto this apprenticeship you will be required to successfully complete your NPLQ (National Pool Lifeguard Qualification).
Unlike many other brands, we are for everyone. Community is at the heart of everything we do, and we want to make sure that everyone can live a healthy and active lifestyle.
What's more, when you apply for a job at GLL, you can enjoy our range of employee benefits including:
Pension schemes
Discounted leisure centre and gym memberships
Ride to work scheme
As a Lifeguard your passion for swimming and love of great customer service will shine through when supervising our customers in the pool, as well as supporting the team in keeping our centres clean and tidy.
Your role will include:
Customer Experience:
Understanding the services and products on offer to assist with customer questions and queries
Supporting different types of customers with different needs
Supporting the centre in gaining customer feedback on our products and services including dealing with customer complaints
Support the centre to deliver swimming lessons where required (qualification dependant)
Sharing knowledge with customers on the role exercise plays in health and wellbeing
Conducting customers' gym inductions and health screening where required (qualifications dependant)
Planning and delivering exercise sessions to meet customers' health and fitness goals
People Experience:
Supporting GLL's visions and values:
Attend and participate in all apprenticeship workshops, meetings and reviews with your tutor and General Manager
Ensure all training and qualification deadlines are met in agreement with your tutor and manger
Achieve and maintain all necessary qualifications including ongoing CPD training
Keep up-to-date with trends and developments in the leisure industry
Business Performance:
Have an understanding of GLL and its position in the Health & Fitness Industry
Understand the performance of the centre(s) that you are working in and the external and internal factors that can affect performance
Operations Performance and risk management:
Support the centre to open and close the building
Supervising and lifeguarding customers in swimming pools
Setting up and taking down different types of equipment for activities such as badminton, exercise classes and 5-a-side football
Cleaning and maintenance of different areas of the centre
Personal Effectiveness and Development:
Demonstrates and lives GLL People with Purpose values
Personally demonstrates equality, inclusion and diversity in their behaviours and actions
You will be enrolled on a Leisure Team Member apprenticeship programme which takes approximately 18months to complete as well as completing the following qualifications throughout the length of your apprenticeship:
National Pool Lifeguard Qualification (NPLQ)
First Aid at Work (Level 3)
STA Award in Teaching Swimming
STA Certificate in Teaching Swimming
Level 2 Gym Instructor
Training:
Leisure Team Member Apprenticeship Level 2 including Functional Skills in maths and English
Training Outcome:
GLL prides itself on its internal Learning & Development and internal promotion levels, there is scope for the right candidates to move onto a Level 3 apprenticeship once they have completed their Level 2
Employer Description:Edmonton Leisure Centre, right in the heart of Enfield, is reopening from August 2025 following a major investment. We're currently giving the gym, fitness class studio, group cycle studio and all communal areas a complete refurbishment, creating fresh, modern spaces ready to welcome you back. Our Soft Play and Sports Hall are also receiving some much-needed maintenance to ensure they're better than ever. And there's more to come - later in the year, we'll be reopening the swimming pools and chWorking Hours :Shift work including evenings and weekends. Exact shifts to be confirmed.Skills: Team Working,Organisation Skills....Read more...
GLL is a not for profit charitable social enterprise committed to delivering a better quality of fitness and leisure, libraries and performing arts facilities for everyone. We're committed to providing access to quality community facilities - and more - at a price everyone can afford. We already manage over 258 facilities, and we're adding more all the time operating under our 'Better' brand.
To be accepted onto this apprenticeship you will be required to successfully complete your NPLQ (National Pool Lifeguard Qualification).
Unlike many other brands, we are for everyone. Community is at the heart of everything we do, and we want to make sure that everyone can live a healthy and active lifestyle.
What's more, when you apply for a job at GLL, you can enjoy our range of employee benefits including:
Pension schemes
Discounted leisure centre and gym memberships
Ride to work scheme
As a Lifeguard your passion for swimming and love of great customer service will shine through when supervising our customers in the pool, as well as supporting the team in keeping our centres clean and tidy.
Your role will include:
Customer Experience:
Understanding the services and products on offer to assist with customer questions and queries
Supporting different types of customers with different needs
Supporting the centre in gaining customer feedback on our products and services including dealing with customer complaints
Support the centre to deliver swimming lessons where required (qualification dependant)
Sharing knowledge with customers on the role exercise plays in health and wellbeing
Conducting customers' gym inductions and health screening where required (qualifications dependant)
Planning and delivering exercise sessions to meet customers' health and fitness goals
People Experience:
Supporting GLL's visions and values
Attend and participate in all apprenticeship workshops, meetings and reviews with your tutor and General Manager
Ensure all training and qualification deadlines are met in agreement with your tutor and manger
Achieve and maintain all necessary qualifications including ongoing CPD training
Keep up-to-date with trends and developments in the leisure industry
Business Performance:
Have an understanding of GLL and its position in the Health & Fitness Industry
Understand the performance of the centre(s) that you are working in and the external and internal factors that can affect performance
Operations Performance and risk management:
Support the centre to open and close the building
Supervising and lifeguarding customers in swimming pools
Setting up and taking down different types of equipment for activities such as badminton, exercise classes and 5-a-side football
Cleaning and maintenance of different areas of the centre
Personal Effectiveness and Development:
Demonstrates and lives GLL People with Purpose values
Personally demonstrates equality, inclusion and diversity in their behaviours and actions
You will be enrolled on a Leisure Team Member apprenticeship programme which takes approximately 18months to complete as well as completing the following qualifications throughout the length of your apprenticeship:
National Pool Lifeguard Qualification (NPLQ)
First Aid at Work (Level 3)
STA Award in Teaching Swimming
STA Certificate in Teaching Swimming
Level 2 Gym Instructor
Training:Leisure Team Member Apprenticeship Level 2 including Functional Skills in maths and English.Training Outcome:GLL prides itself on its internal Learning & Development and internal promotion levels, there is scope for the right candidates to move onto a Level 3 apprenticeship once they have completed their Level 2.Employer Description:Kentish Town Sports Centre is situated in the heart of Kentish Town between Kentish Town Tube Station and Kentish Town West overground station. This historic building offers fantastic leisure facilities with three pools, studio and gym. The 30m Willes pool offers great lane swimming facilities, the 25m Grafton pool for swimming lessons and swim for all sessions and the Small pool for family, baby and toddler swims. The centres facilities support healthier lifestyles with a state-of-the-art-gymWorking Hours :40-hours per working week. Shift work including evenings and weekends. Exact shifts to be confirmed.Skills: Team Working,Organisation Skills....Read more...
