You will be dealing with day to day enquiries from members of the public, town parish councils and elected members. You will be assisting in recording and maintaining all data in relation to performance indicators, tipping data and tonnages and vehicle records in relation to servicing schedules and other relevant data as required. Accuracy and record keeping is an essential part of the role as is using various ICT systems. You must be able to self-motivate yourself with an ability to work on your own initiative and prioritise work
· Responding to customers either over the phone or by email
· Recording data on a PC and keeping accurate records
· Keeping the website up to dateTraining:Apprentices will be allocated a Trainer Assessor and training will be planned and delivered in conjunction with the employer to meet the individual needs of the apprentice.
The apprentice will spend 20% of their working hours in off the job activities and training.
On the job and off the job training will be delivered in the workplace.Training Outcome:
To a permanent role as Technical Business Support Administrator
Progression to other roles within the council
Employer Description:Rushcliffe BC is a local Authority within Nottinghamshire. We are an award-winning and innovative council with a reputation for delivering high quality value for money services and exceeding our residents’ expectations.
We employee over 300 employees across 3 main sites- West Bridgford, Bingham and London Road, Nottingham.
We employ a range of roles from admin, finance, ICT, customer service, environmental health officers, planning officers, refuse, hgv drivers, grounds maintenance and street cleansers.Working Hours :The workplace operates usually from 7am– 3.30pm
Monday– Friday so hours would be within this core time e.g. 7.30– 3.30
Each day is 7.5 hours with a 30 minute unpaid lunch breakSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience,Physical fitness....Read more...
The apprentice will support various departments across the Foundation, with a particular focus on the Youth Hub. Reporting to the Youth Hub Manager, they will assist the employability team with all aspects of administration.
Key responsibilities will include:
Liaising with the social media and marketing teams.
Meeting and greeting attendees at the Youth Hub.
Tracking financial bursaries.
Liaising with employers and training providers.
Monitoring and updating participants’ action plans.
Training:The apprentice will complete the Level 3 Business Administrator apprenticeship through a mix of workplace learning and structured off-the-job training.
Location: Training will take place in the workplace at Peterborough United Foundation, with additional online sessions provided by the training provider.Frequency: Off-the-job training will take place for around 6 hours per week, including online workshops, project work, and dedicated study time.Support: The apprentice will be supported by their line manager, workplace mentor, and an assigned tutor/assessor, with regular progress reviews every 8–12 weeks.Training Outcome:Expected Career Progression
On successful completion of this apprenticeship, the learner will have developed strong administrative, organisational and communication skills, opening up a wide range of career opportunities.
Possible progression routes include:
Administrative Officer / AdministratorOffice Manager / Team LeaderExecutive Assistant / PAProject CoordinatorHR, Finance or Marketing Administrator (depending on interest and department exposure)Learners may also choose to continue their professional development by progressing onto further apprenticeships, such as:
Level 3 Personal TrainerLevel 4 Sports CoachLevel 4 Sales ExecutiveEmployer Description:Since the formation of the Peterborough United Foundation in 2009, the former Football in the Community Scheme has delivered a variety of projects across 4 key themes outlined by EFL in the Community and the Premier League. The 4 themes are: Sports Participation, Social Inclusion/Community Cohesion, Health and Education.Working Hours :Monday to Friday, 9:00am – 5:00pm (37.5 hours per week). Some flexibility may be required, with occasional evenings or weekends depending on events and community activities.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Presentation skills,Administrative skills,Number skills,Logical,Team working,Creative,Patience....Read more...
Reception:
Receive, assist and direct patients in accessing the appropriate service or healthcare professional
Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
Deal with all general enquiries including booking, cancelling and amending appointments
Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies
Register new patients to the practice onto the Clinical System.
Ensure urgent and home visit requests are recorded appropriately to ensure timely action
Receive and make telephone calls as required. Participate in the practice centralised call centre
Promote online services to patients
Advise patients of relevant charges for private services
Take payment and issue receipts for any chargeable services, ensuring accurate record keeping
Administration:
Action prescription requests within the practice timeframe, liaising with pharmacies as appropriate
Receive and disseminate incoming mail as appropriate
Ensure any safeguarding report requests are passed to the PA to Operations Manager responsible for safeguarding in a timely manner
Open / Close premises in line with procedure – including activation / deactivation of alarm
Ensure the premises are completely secure
Report any security issues accordingly
Training:Business Administrator Level 3 Apprenticeship Standard:
The training for this apprenticeship with Havant and South Downs College will be work based with support and coaching from a college workbased trainer
Review meetings will be held once a month either in the workplace or on Teams
Training Outcome:
Potential for a permanent role in the practice reception team (subject to availability at time of completion) or opportunity to pursue development as opportunities arise
Employer Description:Portsdown Group Practice covers the whole of Portsmouth from postcode PO1 to PO7.
We are a 6 site Practice with a total list size of approx. 62,400 patients. We have 11 Clinical Partners, a vast number of Salaried GPs, Nurse / Paramedic Practitioners, Clinical Pharmacists, a comprehensive Nursing team and other associated health practitioners. We are an active training practice.
Due to our size our organisational structure includes a Management Team, based at Kingston Crescent (Group Business Director, Operations Manager, Finance Manager, Business Intelligence Manager, Clinical Team Manager and Management Support Team) and a surgery team at each site.
We have also employed an extensive team through our Primary Care Network (PCN) funding. This includes Social Prescribers, Pharmacy Technicians, Frailty and Palliative Care Coordinators and Podiatrist.
The practice operates out of 6 surgeries, Cosham Park House (PO6 3BG), Crookhorn Lane (PO7 5XP), Heyward Road (PO4 0DY), Kingston Crescent (PO2 8AL), Paulsgrove (PO6 4HJ), and Somerstown (PO5 4EZ).
Everyone working within the Practice is committed to the provision of high-quality care for the benefit of our patients, whom we respect and value. We strive to be an open-minded, friendly, caring, and inclusive team.Working Hours :Monday, 08:00 - 17:30,
Tuesday, 09:30 - 18:30,
Wednesday, 08:00 - 15:30,
Thursday, 08:00 - 13:00,
Friday, 10:00 - 18:30.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative,Ability to work under pressure,Ability to prioritise,Good interpersonal skills,Resilient....Read more...
