The role will include various administration duties within the sales department with the aim to develop and have more responsibility during your apprenticeship.
The role requires a candidate with good IT skills as well as good communication and customer service skills.
Key responsibilities:
Using "Mondays" software to update Sales leads
Making external appointments for sales reps
Quantifying electrical drawings
Assisting other departments with general administration and data input
To undertake filing, faxing, record keeping, photocopying and distribution of relevant documents
Answer the telephone confidently and be able to communicate in a polite and professional manner when taking helpdesk and general enquires
Log all calls/job schedules with a high level of accuracy from customers and contractors
Make telephone calls and be able to confidently communicate to customers, contractors and staff in a professional manner
Check progress, completion of job and that all parties are satisfied
Speak clearly and in a polite/friendly manner
Dealing with sales and customer service queries via the telephone and e-mail
Dealing with e-mailed and faxed orders
Checking inputted orders with a high level of accuracy
Assisting all members of the team as and when required
Dealing with requests for information
Ensuring that the Policies of the company are observed and that good practice is encouraged, particularly in the areas of Health & Safety, Equal Opportunities and confidentiality
As part of your contract of employment completion of the Apprenticeship Training Programme forms part of your duties as well as helping your personal and professional development; the requirements to complete the programme are as follows:
Attend and be punctual for all induction sessions, lessons and work-based training/support sessions
Complete all required assignments by the required timeline
Build up your portfolio of evidence on-going during your apprenticeship programme
Access support from your tutor/assessor and manager when required
The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by the organisation which is relevant to your post within the company to meet the overall business objectives.Training:Overview of Customer Service Apprenticeship Standard
The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high-quality service to customers.
The standard covers the following:
Knowledge
Knowing your customers
Understanding the organisation
Meeting regulations and legislation
Systems and resources
Your role and responsibility
Customer experience
Product and service knowledge
Skills
Interpersonal skills
Communication
Influencing skills
Personal organisation
Dealing with customer conflict and challenge
Behaviours / Attitude
Developing self
Being open to feedback
Team working
Equality – treating all customers as individuals
Presentation – dress code, professional language
“Right first time”
Functional Skills: Level 2 in maths and English is required to be completed if GCSEs have not been attained.
You will be required to attend Kirklees College in Huddersfield on a Wednesday.Training Outcome:
Great prospects for progression to a permanent role for the right candidate, and further progression through future training
Employer Description:Operating from our purpose built 5000 square metre factory in Drighlington ideally situated in the centre of the country.
Specialising in the manufacture of a comprehensive range of Industrial and Commercial products enhanced with professional lighting control systems.Working Hours :Monday to Friday
Working Hours:
08:30 am to 17:00pm (Monday to Thursday).
08:30 am to 16:30pm (Friday).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Team working,Initiative,Excellent timekeeping,Excellent attendance,Ability to use Microsoft....Read more...
