This is an excellent opportunity for an individual with a hunger to learn and have a career in the lettings industry.
Responsibilities are to include but not limited to:
Replying and drafting professional emails to the client
Working alongside the Sales Progression and Lettings Teams as customer support on the phone
Interacting with customers on social media
Completing data collection
General office tasks
Keeping a log of energy performance certificates
Tagging property keys
Helping our sales team collect feedback from viewings
Assisting with viewings
Position to start as soon as possible.
Own transport is essential due to assisting with viewings.Training:
Customer Service Practitioner Level 2 Apprenticeship Standard
The apprenticeship programme duration is 13 months
Functional Skills in Maths and English and ICT (if required)
You will be based in the employer’s office, so you will gain 13 months of office-based training
Training Outcome:
Upon successful completion of the apprenticeship, a full-time position may be available for the right candidate
Employer Description:Bear Estate Agents are a local estate agent company in Leigh-on-sea who are a growing business. Their aim is to make their client’s lives as easy as possible when it comes to selling your home. From attending viewings, attending expert valuations and completing home sales, Bear will be with you every step of the way, keeping you up to date on the latest news of your home.Working Hours :Monday - Saturday, 9.00am - 5.00pm. (30-minute lunch break)/ Saturdays are Mandatory! A day in lieu given back in the week.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Excellent telephone manner....Read more...
Answering incoming telephone calls and handling client enquiries professionally
Booking appointments and managing the sales diary
Drafting and sending sales letters and emails
Organising and maintaining office documentation
Producing sales documents and property brochures
Supporting the sales team with day-to-day administrative tasks
Communicating with clients via phone, email, and in person
General office duties including filing, data entry, and maintaining records
Training:Business Administrator Level 3.
Training to take place in the workplace with once a month online workshops delivered by the college. Trainer to vist in the workplace every 6-8 weeks.Training Outcome:Permanent position and options to progress.Employer Description:As an independent estate agent based on the Isle of Sheppey, we have a deep understanding of the local market. Our team has over 50 years of experience between us, giving us a wealth of knowledge to help you price your property competitively, negotiate effectively, and ultimately achieve the best possible sale.Working Hours :Monday - Friday 9am to 5pm, one Saturday every other week with a day off during the week.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Logical....Read more...
To register applicants onto the database
To manage the database with regular contact to purge redundant applicants
To book viewings by calling the database and property matching, as well as downloading email and web leads, requesting viewings
Obtaining regular feedback from viewings
Conduct property viewings
Prospecting - generate a tout list obtained by tracking properties that have been on the market with other agents for a period of time and not let.
Generate tout list by obtaining addresses of the tracked properties and send letters periodically to the property owners to gain their instruction
Various administrative tasks
Referencing potential tenants and drawing up tenancy agreements
Property Inspections
Dealing with property maintenance and instructing contractors
Front office - to meet and greet potential clients who come into the office and register their details on the system.
Email out brochures to applicants visiting the office
Take part in the morning sales meetings and diary management for the day
Adhere to company policies and procedures and use of company systems on the pc and paper forms including any requirements for money laundering and GDPR
Candidates must hold a full UK driving licence as they will be required to attend property viewings
Training:
Housing and Property Management Level 3
Functional Skills in maths and English (if required)
Candidates will work towards an End Point Assessment over the duration of the apprenticeship
20% off-the-job learning is required
All learning will take place online with an allocated tutor
Training Outcome:There may be the opportunity for the candidate to be taken on full-time following the duration of the apprenticeship, however, this is not guaranteed. Employer Description:Whatever your property journey, Hunters is here to guide you through it, providing the kind of hassle-free service that you’d expect from the nation’s favourite estate agent.
Our agents have the expertise of a local agent with the reach of a national one, through our vast network of independent franchises. For you, this brings a host of advantages.
John Waterhouse and Kevin Hollinrake set up our first branch in York in 1992 and since then Hunters has expanded nationally and opened our first franchised branch in 2006.
Since then, we’ve grown and now have a national network in key regions including London, Bristol, Midlands, Manchester and East Anglia.Working Hours :Friday: 8:30 AM – 5.30PM Saturday: 9:00 AM - 5:00 PM (with a weekday off)
1 hour unpaid lunch breakSkills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Presentation skills,Team working,Initiative,Patience,Full UK Driving Licence....Read more...
Meet and greet customers/clients entering the office as appropriate
General administrative duties
Customer services-based duties
Answering phone as required and dealing with queries where possible, and/or taking accurate messages
Dealing with queries and enquiries from clients and processing these
Data entry including updating details, creating new entries, editing details
Liaising with new and current customers
Managing files
Send emails/letters
Sales and marketing - marketing available properties
Social Media
Carrying out property research, including marketing procedures through portals, websites and various databases
Putting together, printing and sending out property lists
Assisting sales team members
Filing office general office paperwork, sales paperwork
Supporting the team
Training:
Full on-the-job and off-the-Job training will be delivered supported by our Training Provider – Davidson Training UK Ltd
All training will be carried out within the workplace during working hours
Business Administrator Apprenticeship Standard Level 3
Level 2 Functional Skills in English and mathematics (if you already do not hold the equivalent qualification)
Full training will be given leading to a recognised Business Administrator Apprenticeship Standard
Training Outcome:
There is an opportunity for you to further develop your skills within the property and letting industry
There are various opportunities available with the employer should you be successful within the progression of your apprenticeship
Employer Description:Oliver Burn is a long-established, reputable estate agent with offices based in Clapham and Herne Hill, covering property to buy, sell or rent in Clapham, Stockwell, Brixton, Herne Hill, Dulwich and the surrounding areas.
They give exceptional service, reliable communication, and trusted advice to help clients to find the perfect home.Working Hours :Monday to Friday, 9.00am to 5.00pm. Includes 1/2 hour unpaid lunch.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Team working,Initiative,Good level of spoken English,Self-motivated and efficient,Good telephone manner,Build good relationships,Personable,Punctual,Independent,Enthusiastic and positive,Good sense of humour,Confident & outgoing....Read more...