Service Delivery Manager – (English Speaking) – Lisbon (Hybrid)
(Service Delivery Manager, Professional Services Manager, PSA, ERP, Certinia, Resource Management, Microsoft Dynamics / SAP / Oracle, Stakeholder Management)
In 2012 our client launched a cutting-edge ERP platform that has transformed operational efficiency for mid to large-sized enterprises across the world. After achieving market dominance, they’re now expanding ever further - bringing their powerful ERP suite to a new audience.
To support this expansion, our client is establishing several new locations and is looking for a passionate and skilled Service Delivery Manager to lead an exceptional delivery team of Project Managers and Implementation Consultants. This is a fantastic opportunity to join a growing team where your work will have a direct impact on clients’ business performance.
As a Service Delivery Manager, you will be respinsible for driving team performance, financial outcomes, and operational excellence. You are expected to manage utilization and workload balance, ensuring billable time is maximized while protecting team wellbeing. At the same time, you oversee revenue and margin delivery by aligning forecasts, capacity, and staffing levels, and by allocating resources efficiently across priorities. The role also involves close collaboration with Finance, RevOps, Product, and system administrators to maintain data integrity, optimize processes, and protect margins.
Successful candidates should have:
Experience leading a Professional Services or Consulting Delivery team
A strong track record of achieving utilization and revenue targets.
Deep expertise in resource management and forecasting
A solid understanding of PSA/ERP systems (ideally Certinia) and operational reporting practices.
A data-driven mindset with the ability to analyze and act on insights from dashboards, skills matrices, and backlog reports.
Strong communication, coaching, and stakeholder management skills.
Fluent English communication skills.
Location: Lisbon / Hybrid Working
Salary: €75,000 - €85,000 + Bonus + Pension + Benefits
Languages: Fluent English
Applicants must have the right to work in Portugal (hybrid working available).
To apply for this position please send your CV to Nathan Warner at Noir Consulting.
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An exciting opportunity has become available for a Group Commercial Manager, offering a competitive salary of £80,000 - £100,000, plus 33 days holiday, a competitive pension, BUPA Healthcare, and Death in Service alongside fantastic learning and development opportunities! We welcome candidates to apply from Hull, Sheffield, Bromsgrove or Aberdeen and surrounding areas as the role can be based in any of the UK offices.
As the Group Commercial Manager, you will provide commercial leadership across a portfolio of projects, ensuring contracts are managed effectively and projects deliver strong financial and operational outcomes. Partnering with technical, operational, and finance functions, you will influence key business decisions, manage commercial risk, maximise profitability, and support the continued growth of the organisation.
Summary of Key Responsibilities of Group Commercial Manager:
Lead commercial activities across tenders, proposals, contract negotiations, and project mobilisation.
Manage commercial risk, contractual compliance, variations, claims, and change control throughout the project lifecycle.
Drive project profitability through effective management of revenue, margins, forecasting, cash flow, and cost control.
Ensure robust commercial governance, reporting, and adherence to company policies, contractual obligations, and approval processes.
Provide leadership, coaching, and development to commercial, cost, and tendering teams, promoting best practice and consistency.
Champion continuous improvement through enhanced commercial processes, governance frameworks, and digital system adoption.
Experience and Qualifications required from Group Commercial Manager:
Degree qualified in Finance, Quantity Surveying, Business, Law, or a related discipline.
Proven commercial and contract management experience within a project-based environment, ideally in engineering, energy, industrial, or technical sectors.
Strong understanding of commercial management, contract administration, financial performance, and risk mitigation.
Experience working with industry-standard contract forms, including NEC, FIDIC, LOGIC, and/or IChemE.
Professional membership or qualification (e.g. RICS, ACCA, CIMA) and experience with ERP systems, project controls, and financial reporting would be advantageous.
Knowledge of UK commercial and procurement frameworks, with experience implementing governance processes and driving continuous improvement.
If you are a commercially driven leader looking to influence business performance, manage complex projects, and contribute to the success of a growing organisation as a Group Commercial Manager, we would love to hear from you. Please contact Kate Wadsworth at E3 Recruitment or click the link below to apply directly.....Read more...
Key Responsibilities include, but are not limited to:
Collation of global project data, including maintenance/generation of spreadsheets, generation of functional supply and demand forecast data & productivity assessments
Update/issue S&OP charts monthly as per schedule
Organise & chair S&OP meetings, including author/issue of the minutes
Function as the ERP system expert for non-capex projects
Support CPMO system processes, including customer invoicing, purchasing, cost reporting & trouble shooting
Execute CPMO responsibilities in UK Pick n Pack process
Ensure systems training & tip sheets are up to date
Provide admin support and function as a Subject Matter Expert (SME) for the MS Project online system
Provide support to CPMO for financial reporting
Attend the monthly accruals meetings & provide any systems support, in line with the process for actuals and forecasts
Collation, analysis & presentation of all CPMO project measurement criteria e.g. On-Time-In-Full data
Provide support as needed in creating diagrams, charts & presentations for the CPMO department
Continuously improve project management processes
Training:The successful applicant will alongside work-based learning, be studying towards gaining your Level 4 Associate Project Manager apprenticeship.
We offer a flexible approach to training.Training Outcome:Functioning as the subject matter expert (SME) for key Project Management systems, this role is pivotal to the future growth of the organisation.
Could lead to career progression within Project Management. Opportunities for Black Belt roles.Employer Description:Kindeva is a global pharmaceutical contract developer and manufacturer (CDMO) business, where we combine life enhancing drugs with state-of-the-art inhalers to provide customers and patients, with top quality respiratory devices.
Our role as a Contract Manufacturer is one, we are incredibly proud of and is one which allows us to be at the forefront of new manufacturing technologies and processes, bringing lifesaving products to patients worldwide.
Due to significant changes in the marketplace Kindeva is currently going through a period of substantial growth and we are looking for talented individuals to join our Clitheroe team. Working Hours :Apprenticeship duration - 18 - 24 months.
37.5hrs Monday to Friday.
Flexible start and finish times (TBC).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
IT Business Analyst – Mergers & Acquisitions
London – Hybrid Working (4 days office-based)
Initial 6-month contract
Up to £650 per day (outside IR35)
We are supporting a rapidly growing organisation with an active acquisition strategy who are looking for an experienced IT Business Analyst to join their dedicated M&A team.
Working alongside the Programme Manager and Project Manager, you will play a key role in supporting acquisition integrations by gathering requirements, analysing business processes, documenting systems and data dependencies, and helping ensure integration activity is clearly defined and successfully delivered.
This is an excellent opportunity for a Business Analyst with experience in M&A, transformation, or complex business change environments who enjoys working across both business and technology workstreams.
Responsibilities:
Gather, analyse and document business requirements across acquired businesses and internal teams
Facilitate workshops, interviews and discovery sessions with business and technical stakeholders
Produce current and future-state process maps, workflows and gap analysis documentation
Support data discovery, mapping and migration activities across systems and business processes
Analyse business impacts, dependencies, risks and operational readiness requirements
Work closely with Project Managers and technical teams to support integration planning and delivery
Produce high-quality documentation including requirements, process maps, data mapping, business impact assessments and readiness documentation
Support governance activities through analysis updates, decision logs and stakeholder reporting
Essential Experience
Proven experience as a Business Analyst within complex business or IT change programmes
Experience supporting M&A, integration, transformation or business change initiatives
Strong requirements gathering, stakeholder management and process mapping skills
Experience documenting systems, workflows, operational processes and data dependencies
Ability to translate complex business and technical information into clear, actionable outputs
Experience working alongside Project Managers, Programme Managers and technical delivery teams
Strong communication, analytical and problem-solving skills
Desirable Experience
Experience supporting post-acquisition integration projects
Experience with data migration, system consolidation or application rationalisation initiatives
Familiarity with ERP, HR, Finance, reporting or service management platforms
Experience using Microsoft 365, Visio, SharePoint, Teams, DevOps, ServiceNow, Power BI or similar BA tools
This is a fantastic opportunity to join a growing M&A function and play a key role in helping integrate acquired businesses through structured analysis, process improvement and effective stakeholder engagement.....Read more...
You will be learning how to deal with individuals to big corporate customers, from locally in the UK to customers around the world
You will be learning and developing interpersonal skills, building customer relationships and providing expertise, by involving in responding to enquiries from customers via telephone and email, meeting/greeting customers who come into the office
You will be preparing and submitting customer quotations using price lists, product knowledge and customer’s requirement
You will be checking and entering customer enquiries and orders onto company ERP system to record history and schedule tasks; e.g quote follow ups
You will be learning how to project manage installation by liaising with customers and subcontractors
You will be learning and getting involved in marketing activities: including website, Google advertising, social media campaign
You will be learning and developing basic IT skills as you provide support to customers
Training Outcome:
After completing this Level 4 Sales Executive Apprenticeship, you will have a strong foundation in sales, customer relationship management, and business development
Typical career progression may include progressing into roles such as Sales Executive, Account Executive, or Business Development Executive. With further experience, you could advance into senior positions such as Senior Sales Executive, Account Manager, or Sales Team Leader
This apprenticeship also provides a pathway into specialised commercial roles such as Key Account Management or Sales Operations, depending on your performance, skills development, and business needs
Employer Description:FootfallCam is a technology company (founded in 2001), started by a team of experienced and passionate engineers with the vision of creating the world class products, both hardware and software to serve the global market. FootfallCam provides innovative, high technology products to customers in the UK and around the world, with offices in the UK and in the far east. Our products range from people counting and footfall analytics to major retailers (footfallcam.com), to our award-winning, interactive Magic Mirror (magicmirror.me), to parental webcam (nurserycam.co.uk) and website design for the childcare sector (nurseryweb.co.uk). We are a small, proudly made-in-UK innovative company, that has expanded to the global market.Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Analytical skills,Logical,Team working,Non judgemental,Patience,Friendly,good interpersonal skills,Motivated,Enthusiastic,Reliable,Self- discipline,Willingness to learn....Read more...
Dispatch Manager Salary: £40,000 to £42,000Location: Leeds Hours: Full Time, Permanent Reporting To: Factory ManagerWe are a Leeds-based hotel bedroom manufacturing company, with 28 years of experience delivering high-quality, bespoke bedroom solutions to hotels such as Hilton, Radisson, Marriott and Holiday Inn across the UK. We employ approximately 140 people across both production and office functions.We are looking for an experienced and motivated Dispatch Manager to lead our Dispatch Department and play a key role in ensuring customer orders are delivered accurately, on time, and in full.This is a hands-on leadership position responsible for managing daily dispatch operations, coordinating shipments, maintaining high standards of safety and quality, and driving departmental performance. You will work closely with Production, Planning, Stores, Quality, Transport Providers, and Project Teams to ensure smooth and efficient operations across the business.Key ResponsibilitiesLeadership & Team Management
Lead, motivate and develop the dispatch team to achieve operational objectives.Manage daily workloads, staffing levels, shift handovers and task allocation.Support employee development through coaching, training and performance management.Foster a positive, safety-focused and continuous improvement culture.
Dispatch & Logistics Operations
Oversee the preparation, packing and dispatch of customer orders.Coordinate transport schedules, collections, loading activities and shipment priorities.Ensure all products are correctly labelled, packaged and loaded to meet both company and customer requirements.Maintain accurate dispatch records, delivery documentation and customer portal updates.Manage storage and movement of finished goods to optimise workflow and efficiency.
Safety & Quality
Promote and maintain a strong health and safety culture.Ensure compliance with all company procedures, PPE requirements and safe working practices.Monitor quality standards and support corrective and preventative actions when required.Ensure full compliance with SOPs and quality documentation requirements.
Performance & Continuous Improvement
Monitor departmental KPIs to include throughput and OTIF (On Time In Full) performance.Identify bottlenecks, resolve operational issues and implement improvements.Lead initiatives focused on waste reduction, efficiency improvements and process optimisation.Work collaboratively with other departments to support overall business performance.
What We’re Looking ForEssential
Previous experience in a Dispatch, Logistics, Warehouse or Manufacturing Management role.Strong leadership and people management skills.Experience managing operational KPIs and performance targets.Excellent organisational and problem-solving abilities.Strong communication skills with the ability to work across multiple departments.Good understanding of health & safety and quality standards within a manufacturing environment.Ability to work under pressure and manage changing priorities.
Desirable
Experience within manufacturing or distribution environments.Knowledge of OTIF performance measures and continuous improvement methodologies.Experience with warehouse management, ERP or dispatch systems.Understanding of 5S and lean manufacturing principles.
What We Offer
Competitive salaryCompany pensionTraining and development opportunitiesCareer progression opportunitiesSupportive team environmentOpportunity to make a real impact within a growing manufacturing business
Apply NowIf you are an organised, proactive leader with a passion for operational excellence and delivering outstanding customer service, we’d love to hear from you.Apply today with your CV.Curtis Furniture Ltd is an equal opportunities employer and welcomes applications from all suitably qualified candidates. INDLS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.....Read more...
