This position requires a proactive and adaptable person who thrives in a dynamic environment, collaborates effectively with internal teams, and demonstrates a strong problem-solving aptitude.
What's in it for you?
Key Responsibilities
You will learn:
To maintain all mechanical and electrical equipment at the site, liaising with third party suppliers where appropriate, including (but not limited to) the vertical cable car, CCTV, heating / cooling (HVAC), AV / sound system, Fire systems, Intruder alarm systems, access control system etc.
To complete the daily start-up checks and cleaning for the vertical cable before the start of the daily operation (including climbing up ladders to reach the basement or top of the tower).
To support the Facilities and Maintenance manager when required with the management of a number of key third party facilities contracts including (but not limited to) Poma, remote monitoring/ security, CCTV, IT support and rope access to ensure they comply with the terms of service level agreements.
To collaborate with the Operational team, Sales team and Procurement Manager to ensure the smooth running of the operation.
To assist in the monitoring of all faults and any ride downtime.
To assist with the completion of the preventative maintenance schedule.
What we are looking for:
You will have the ability to react well under pressure and to stay calm and rational in emergency situations.
You will have the aptitude to learn new systems, understand technical manuals, and you will enjoy technical problem-solving and being an expert in systems.
You will be a team player with great communication skills, with a hands-on attitude, willing to muck in and to help out to make sure that the venue stays open, and the operation runs smoothly at all times.
You must be a self-starter who is able to work without direct day-to-day supervision, but equally you must be a team player able to work effectively with colleagues at i360, at our suppliers and the broader team.
A full passport with the right to travel to Europe without needing a visa.
This role requires a high level of physical fitness, as it involves manual handling and climbing on ladders. Therefore, you will be required to pass a fitness test, occupational health screening and medical assessment.
Do not apply directly to the company as all applications must be through SIGTA. You may not be considered if you apply direct.
For more info and video, visit our vacancies page at www sigta.co.uk/apprentice-vacancies/ Training Outcome:
To become a fully trained and qualified Engineering Maintenance Technician with Brighton i360.
Employer Description:The Brighton i360 is a leading visitor attraction in Brighton, offering unique experiences for guests of all ages. We aim to create unforgettable moments by delivering world-class service, innovative experiences, and seamless operations.Working Hours :Week 1: 5 days working / 2 days off.
Week 2: 7 days working / 7 days off. Shifts to be confirmed.Skills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Number skills,Analytical skills,Logical,Team working,Initiative....Read more...
Tasks including but are not limited to:
Managing inbound and outbound calls, leasing with service users, their families and prescribers- within Medequip agreed KPIs
Booking all delivery rounds in advance for Technicians and Service Engineers, utilising the software appropriately
Ensuring all client and delivery details are correct and up to date, adding notes to the system where necessary
Ensuring emergency jobs are actioned within the agreed KPI by relaying the requirements to the technicians and warehouse
Ensuring all steps are taken to contact the client, and leasing with the prescriber, putting order on review, when contact is not achieved
Answering emails and complaints within Medequip agreed timeframes
Liaising between health professional and service users
Ensure Technician’s mix of work is acceptable, assessing the workload
Managing reception and facilitating retail sales
Use of online ordering system processing in order to triage and process incoming clinical orders from prescribers across the county
Extensive phone work in order to speak with service users to agree convenient delivery and collections dates
Booking activities to technicians in order to adhere to order KPI targets. Taking care to respond to the order speed within the required timeline ie sameday/next day emergencies
Taking incoming calls from prescribers and service users in order to triage requests and respond accordingly ie raise a repair or collection
Liaising with the warehouse via an online chat platform in order to identify stock requirements to fulfil orders
Maintaining provision of user manuals and instructions to the warehouse for equipment provided to services
Training on service provision in order to support the depot online query portal
Completing mandatory training, e.g. cyber security, safeguarding, equality and diversity
Training:
You will be working towards a Level 3 Apprenticeship Standard in Business & Admin
This apprenticeship consists of a mixture of off-the-job training and on-the-job mentoring and development within the workplace
You will be expected to attend Cornwall College St Austell on a fortnightly basis, with additional attendance if functional skills are required
Training Outcome:
On successful completion of your apprenticeship you may be offered a full time position with the company
You could also potentially look at higher level apprenticeships to continue your business career
Employer Description:Medequip is a specialist logistical business that provides innovative solutions in the Health and Social Care sector. As one of the longest-serving providers of contracted out ‘Community Equipment Services’, having been awarded our first community equipment contract in early 1993, we have grown in both size and expertise to now offer fully integrated services which reflect the complex needs of the sector, designed and coproduced in conjunction with commissioners, professional prescribers, community support organisations, and the families, carers and most importantly, those people who use our services.
Safeguarding is our highest priority, supported by our ISO 9001/45001/14001/27001 accredited integrated QMS, and Medequip were the first organisation to gain companywide CECOPS and TSA accreditations.
Medequip is unique in specialising solely in community equipment. This includes the processes of procurement, storage, delivery, installation, technical demonstration, repair, and maintenance, collection, cleaning, and recycling homecare medical equipment. Over time we have extended our one stop shop to include online retail and assessment, continence products, ceiling track hoists, wheelchairs, sensory loss equipment, TEC, falls prevention services and minor adaptations and are well placed to deal with the cost and activity pressures that our customers currently face through understanding, innovation, and implementation.Working Hours :Monday to Friday
9am to 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
