Tasks including but are not limited to:
Managing inbound and outbound calls, leasing with service users, their families and prescribers- within Medequip agreed KPIs
Booking all delivery rounds in advance for Technicians and Service Engineers, utilising the software appropriately
Ensuring all client and delivery details are correct and up to date, adding notes to the system where necessary
Ensuring emergency jobs are actioned within the agreed KPI by relaying the requirements to the technicians and warehouse
Ensuring all steps are taken to contact the client, and leasing with the prescriber, putting order on review, when contact is not achieved
Answering emails and complaints within Medequip agreed timeframes
Liaising between health professional and service users
Ensure Technician’s mix of work is acceptable, assessing the workload
Managing reception and facilitating retail sales
Use of online ordering system processing in order to triage and process incoming clinical orders from prescribers across the county
Extensive phone work in order to speak with service users to agree convenient delivery and collections dates
Booking activities to technicians in order to adhere to order KPI targets. Taking care to respond to the order speed within the required timeline ie sameday/next day emergencies
Taking incoming calls from prescribers and service users in order to triage requests and respond accordingly ie raise a repair or collection
Liaising with the warehouse via an online chat platform in order to identify stock requirements to fulfil orders
Maintaining provision of user manuals and instructions to the warehouse for equipment provided to services
Training on service provision in order to support the depot online query portal
Completing mandatory training, e.g. cyber security, safeguarding, equality and diversity
Training:
You will be working towards a Level 3 Apprenticeship Standard in Business & Admin
This apprenticeship consists of a mixture of off-the-job training and on-the-job mentoring and development within the workplace
You will be expected to attend Cornwall College St Austell on a fortnightly basis, with additional attendance if functional skills are required
Training Outcome:
On successful completion of your apprenticeship you may be offered a full time position with the company
You could also potentially look at higher level apprenticeships to continue your business career
Employer Description:Medequip is a specialist logistical business that provides innovative solutions in the Health and Social Care sector. As one of the longest-serving providers of contracted out ‘Community Equipment Services’, having been awarded our first community equipment contract in early 1993, we have grown in both size and expertise to now offer fully integrated services which reflect the complex needs of the sector, designed and coproduced in conjunction with commissioners, professional prescribers, community support organisations, and the families, carers and most importantly, those people who use our services.
Safeguarding is our highest priority, supported by our ISO 9001/45001/14001/27001 accredited integrated QMS, and Medequip were the first organisation to gain companywide CECOPS and TSA accreditations.
Medequip is unique in specialising solely in community equipment. This includes the processes of procurement, storage, delivery, installation, technical demonstration, repair, and maintenance, collection, cleaning, and recycling homecare medical equipment. Over time we have extended our one stop shop to include online retail and assessment, continence products, ceiling track hoists, wheelchairs, sensory loss equipment, TEC, falls prevention services and minor adaptations and are well placed to deal with the cost and activity pressures that our customers currently face through understanding, innovation, and implementation.Working Hours :Monday to Friday
9am to 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
