Main Responsibilities:
To ensure an excellent standard of customer service is always provided over phone, emails and all other communication channels.
To sell and book holidays from telephone and social enquiries from a wide range of medias and establishing the customers travel needs to provide the right product and destination.
Maximise all sales opportunities through, switch selling, up-selling, and offering holiday extras through customer interaction.
Develop expert travel advice on all product and destinations.
To take client payments/balances and process correctly.
Proactively identify, take ownership, and resolve customer queries in a timely manner.
Follow up all sales opportunities by conducting call backs to customers.
Build rapport with clients to ensure customer satisfaction and repeat business.
Achieve all monthly key KPI's and targets.
Support all promotional and marketing activities
Company Benefits:
Employee assisted programme after successful completion of 6 month probationary period.
Birthday and long service awards.
Training:
Level 3 Travel Consultant Apprenticeship Standard
Training Outcome:An opportunity to become an established "Travel Sales Consultant" with Broadway travel - benefits include WFH (working from home), uncapped commission, additional holidays based on service, potential travel opportunities, educational tours for training, training with external suppliers (P&O for example).Employer Description:Broadway Travel are an independent travel agent with over 90 employees. They have been operating since 1948 selling cruise, Luxury and package holidays which can be carefully created to suit the customers needs. Broadway Travel are on a mission to spread our message of more holiday, less work far and wide and are currently on the lookout for the right individuals to help them do that. Employees have a voice and the opportunity to shape the future of the business. Their dedicated teams ensure we are a relaxed, light-hearted and fun place to work with strong core values.Working Hours :Role will sometimes require evening, bank holiday and weekend working. Shifts to be confirmed.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working....Read more...
