Staff supervision (Patient Services Team):
Line management of the patient services team
Organise weekly staff rota, ensuring adequate staffing levels, organising holidays and sickness cover
Induction and training of all new patient services staff and ongoing reviews
Ensure all patient services staff are trained and able to carry out all reception duties consistently and allocated work is rotated, so all staff skills are kept up to date
Undertake patient services staff one-to-one and appraisals
Monitor and manage workflow and priorities for the patient services team on a daily basis
Monitor fair distribution and contribution of workload from the patient services team
Continually assess and evaluate systems, recommending changes and improvements to the practice manager as appropriate
Ensure practice policies are followed, and accurate records are kept with particular reference to: appointments, messages, visits, post, patient registration, repeat prescriptions, filing systems, births and deaths
Ensure adequate staffing levels, approving annual and other leave, managing staff rotas, including arranging holiday and sickness cover
Complete return to work interviews with patient services staff
Liaise with the Practice Manager concerning staffing and organisation of work
Liaise with other members of the primary health care team, outside agencies and Practice volunteers as required
Facilitate induction of new Clinical staff in relation to processes of the reception team
Reception duties and responsibilities:
Dealing with enquiries and requests from patients and visitors, face to face, on the telephone and through email and other electronic media i.e. Accurx
Registering and updating patients’ details using the computer system
Dealing with repeat prescription requests/queries where possible before passing to the Prescription Co-ordinator
Dealing with incoming and outgoing mail, including scanning
Assist in the production of procedure notes and guidance information
Filing and photocopying
Undertaking training as appropriate
Providing general clerical and administrative support to doctors, nurses and practice manager as required
Processing payment of some private fees and charges, using petty cash and credit card processing
Keeping public areas tidy
Carry out minor IT repairs (replacing toners etc.)
To comply with the Practice’s Health and Safety at Work policies
To be committed to the Practice’s Equal Opportunities Policy and to ensure equality of opportunity in service delivery
Such other duties as may, from time to time, be assigned to the post holder by the Practice Manager
Liaises with:
Patients, clients and visitors to the practice
Patient Participation Group
Doctors, nurses and partners
Members of the administration and reception team
Member of the Primary Care Network (PCN)
District Nurses, Counsellors and other health care providers
Somerset Clinical Commissioning Group
Hospitals
Statutory organisations
Training organisations
Training Outcome:
Once full training has been completed, there is potential for this role to be made permanent
Employer Description:At Grove House Surgery Our Mission is to Provide our Patients with a Caring, Supportive Environment and the Highest Quality Health Care with Well Trained and Committed Staff.Working Hours :Monday to Friday, between the hours of 8am and 7.00pm, plus half an hour unpaid lunch break each day.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
A globally leading chemical manufacturer, located in the Arun District of West Sussex are seeking an electrically-biased Lead Maintenance Engineer to join their team. Offering a competitive salary, bonus and other great benefits! The role also offers training and development opportunities with the autonomy to lead the entire maintenance team.
Operating in over 80 countries, the company produces high-performance raw materials that serve a diverse range of industries, including agriculture, automotive, energy, and pharmaceuticals.
Salary and Benefits of the Lead Maintenance Engineer
Annual Salary: Between £45,000 - £53,000 (DOE)
Annual Bonus up to 10%
33 Days Holiday (Inclusive of Bank Holidays)
Competitive Company Pension: Employee Contribution – 6%, Employer Contribution – 10%
Full Funded Private Health Care
Company Shares Scheme
Training and Development Opportunities
Lead Maintenance Engineer Responsibilities
As the Lead Maintenance Engineer, you will be joining an established engineering department, reporting directly to the Engineering Manager for the site. As the Lead Maintenance Engineer, you will take full responsibility for maintenance activities across the site including maintenance planning, devising responsibilities across the team and keeping up to date with reporting, documentation and improvements for the site.
Key Responsibilities
To coordinate and schedule maintenance activities with production management, focusing on planned maintenance improvements, while guiding technicians in daily tasks, prioritising based on operational needs, and troubleshooting breakdowns hands-on.
Act as the primary technical contact for contractors and coordinating maintenance tasks and guiding the engineers in daily work.
Manage and optimise the Computerised Maintenance Management System (CMMS) for effective scheduling, accurate data management, and reporting, while managing spare parts inventory to ensure availability of critical components in a cost-effective manner.
Lead and support engineering projects from initial planning through completion, including managing budgets, timelines, compliance with BASF guidelines, and post-project performance tracking.
I am keen to speak to anyone with the following experience…
Electrically bias engineer with over 5 years of industry-based experience.
Apprenticeship trained engineers or equivalent (e.g. NVQ Level 3, City & Guilds Level 3, HNC etc.)
Strong leadership and organisational skills.
Experience of working within manufacturing and engineering environments (preferably process manufacturing or high-hazard environments)
Vast experience of using CMMS (Computerised Maintenance Management Software).
Further Information on the Role
Monday – Friday: Days Based Role
Working Hours: 8am – 4pm
Fully Site Based Role
How to Apply
Apply Direct: To apply for the position of Lead Maintenance Engineer, please submit your CV for review. Or reach out to Toni-Marie Monks at E3 Recruitment.
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Join Our Growing Team! Are you passionate about building strong relationships and ensuring customer satisfaction?We're looking for a proactive Client Relations Manager to join our team and take ownership of client relationships. If you have excellent communication skills, a keen eye for detail, and enjoy problem-solving, we want to hear from you!About Us
We are a leading specialist in energy metering, billing, and heat network services for communal and district heating systems.Using our own in-house billing platform, we manage hundreds of communal and district heating schemes for both private and social housing across the UK, providing bills for tens of thousands of customers each year. We also operate many more schemes using our pre-payment system.About the Role
As part of the Client Relations Management Team, you'll be the key point of contact for your portfolio of clients, ensuring they receive exceptional service and support. You'll conduct regular reviews, manage client expectations, and collaborate with internal teams to ensure seamless service delivery.This role is perfect for someone who is confident working with people at a senior level, solving problems, and making a real impact on client satisfaction.Essential Requirements
Must have a permit to work in the UK
Live within commuting distance of our offices in Sevenoaks and Leatherhead
Proven experience managing a portfolio of clients
Experience managing team members is desirable but not essential
Your Key Responsibilities Will Include
Client Relationship Management
Serve as the primary contact for assigned clients, ensuring their needs are met and concerns addressed. This includes conducting regular client and scheme reviews, gathering feedback, identifying areas for improvement, and implementing agreed actions.You will also manage client expectations by setting clear expectations regarding our service levels. You will be expected to visit clients within London and occasionally outside of London when required.Business Development
Build strong relationships with clients with a view to retaining and renewing contracts, as well as identifying opportunities for additional services and new business.Collaboration with Internal Teams
Work closely with internal teams to ensure effective service delivery for client schemes. This includes:
Working with the Operations team to ensure scheme-specific service and reporting requirements are met
Communicating with Customer Services regarding consumer-related issues
Liaising with the Debt Management team on outstanding balances affecting client schemes
Engaging with the Technical team to manage connection or system issues
Regulatory Awareness
Ensure your clients are kept informed of Heat Network regulations and their impact. Training and literature will be provided to support this.Process Improvement
Identify and implement ways to enhance the client experience and streamline processes.Skills and Qualifications
To succeed in this role, you should have:
Strong communication and interpersonal skills with the ability to build and maintain client relationships
Excellent organisational abilities and attention to detail
A proactive, dynamic mindset with strong problem-solving abilities and a self-starter attitude
Confidence in handling client queries and managing expectations effectively
Ability to work collaboratively across different teams
Benefits Include
£38,000 to £45,000 Salary (Based on Skills and Experience)
22 Days Holiday + Bank Holidays
Company Bonus Scheme (after one year of employment)
Flexible Working Practices
Opportunities to Work from Home (one day a week)
Full Training Provided
We understand that each team member brings a unique set of skills and experiences to the table. Comprehensive training will be provided to help you thrive in your new role.How to Apply
If you’re looking to be part of a dynamic team and make a real impact, we want to hear from you.To help us process your application smoothly, please include your address on your CV.Apply now!....Read more...