A receptionist’s role is a vital part of the practice helping patients navigate their way in the NHS.
The role is varied and challenging not limited to but encompasses the following key areas:
Answering Telephone Calls
Booking appointments
Dealing with queries
Greeting patients and visitors
Opening up/locking up of practice premises and maintaining security in accordance with practice protocols
Maintaining and monitoring the practice appointments system
Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional
Processing and distributing incoming (and outgoing) mail
Taking messages and passing on information
Filing and retrieving paperwork
Processing repeat prescriptions in accordance with practice guidelines
Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
Clearing and re-stocking of consulting rooms as required
Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning
Ordering, re-ordering and monitoring of stationery and other supplies
Dealing with clinical waste
Provide cover across both main and branch sites
Provision of refreshments for staff and visitors as required; loading and emptying the dishwasher and keeping the kitchen area clean and tidy
Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
Training:
The successful candidate will continue their studies with apprenticeship specialists RNN Group both remotely and from one of their campuses and onsite at work, giving you the training and support you need to become a well-rounded and successful Business Administrator
The Apprentice Standard you will be studying is Business Administration - Level 3
Functional Skills if required
Training Outcome:
Clifton medical centre have employed multiple apprentices and they are still there years later having been promoted and are an integral part of the team – they want to provide you with long term employment after your course
Employer Description:Clifton Medical Centre is a large town centre Practice with 13000 patients. We have a branch surgery at Wickersley and have an established multi-disciplinary team.Working Hours :Surgery is open 8.00am - 6.30pm Monday to Friday - you will work split shifts. Not open weekends or bank holidays.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Non judgemental,Patience,Be reliable and punctual,Confident telephone skills,Enthusiastic and proactive,Work under pressure....Read more...
INDIVIDUAL TASKS
Whilst the precise mix of tasks will vary depending upon the desk being covered at that moment, it is anticipated that over time all staff will be able to cover all functions
TELEPHONE
To answer telephone calls within 6 rings, deal with patient requests politely, or transfer to appropriate person.
APPOINTMENT SYSTEM
To receive patient’s at reception and deal with any queries or requests
To manage the triage system
To make appointments in agreed manner
To prepare / process any needed paperwork
To prepare papers for visits as needed
To use computer in agreed manner
SURGERY READINESS
To open security gate and surgery, reset alarm; unlock all internal doors at the receptionist’s agreed starting time(s)
To close surgery which will include:
Ensuring PC’s are switched off, windows closed and locked, lights are switched off in each room prior to its internal door being locked, this can be done once the room is finished with, except for:
Store room / managers room which are only to be locked up when the surgery is being locked up
Common room is only to be locked up when the surgery is being locked up and after the washing up has been cleared to dishwasher and washer is switched on
Set alarms,
Relock the security gate
PATIENT RECORDS
Retrieve / file as required utilising card monitoring system.
QUALITY SYSTEM
To conform to the procedures and quality guides in place within the surgery as well as to comply with information policy and the inherent duty of confidentiality
WORD PROCESSING
The prompt typing of referral letters and other practice generated correspondence utilising the word processor element of the clinical system. This may include faxing items or chasing up hospitals in respect of patient queries.
PRESCRIPTIONS
Repeat Prescribing - prompt handling of repeat medication requests, printing of prescriptions and the running of the repeats system.
GENERAL OFFICE
Open mail, stamp, sort and scanning letters onto Systm one on a Rota basis
To carry out the task on system one.
To be aware of and conform to the procedures and quality guides in place within the surgery as well as to comply with information policy and the inherent duty of confidentiality
OTHER DUTIES
Participating in Audit & research
Training for own developments and that of other staff, including annual online training
Act as Chaperone for doctor / nurse – albeit never left alone in consulting room without the clinician.
Infection control - To report any issues / concerns as they are seen to the practice manager
To carry out any other such duties as may be reasonable required, the nature of our business means that you must be flexible in your approach to your work in order to provide a service to our patients
Training Outcome:
Whilst the precise mix of tasks will vary depending upon the desk being covered at that moment, it is anticipated that over time all staff will be able to cover all functions.
May lead to permanent position upon successful completion of apprenticeship.
Employer Description:This surgery in Stanford-le-Hope aims to provide the highest quality healthcare to the patients registered with us. Our doctors, nurses, pharmacist and all our other staff are dedicated to offering a professional service.Working Hours :7.00am - 6.30pm, Monday - Friday, hours may vary.
1 hour for lunch each day.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Presentation skills,Non judgemental,Patience,Good listening skills,A caring nature,An approachable nature....Read more...
Who we are… The Pacific National Exhibition is an iconic institution in BC, famous for bringing generations of people together to celebrate and build memories. This 116-year-old, non-profit organization has an annual operating budget of over $70 million dollars and generates revenue through four activity streams: the 15 day annual summer Fair which averages more than 700,000 people annually, Playland amusement park which welcomes 400,000 guests annually including Fright Nights, and a busy year-round portfolio of events including concerts, trade shows and film, cultural and community events. In total we bring over 2 million people through the site each year. The fourth activity stream is park care and facility maintenance. The PNE is proud of the work it does at Hastings Park and has a vibrant team that is passionate about events, guest experience and delivering memorable experiences.At the PNE, we strive to create an environment that reflects our organization’s core values: Enthusiasm, Excellence and Evolution. With a focus on these core values, we are committed to achieving our mission which is to “Deliver Memorable Experiences” for all who interact with the PNE whether it is our guests, our employees or the community.The Administration Assistant will report to the Executive Assistant & Manager of Corporate Administration. This position plays a critical role in linking our daily administration activities and will need to have a high degree of attention to detail, project coordination skills, exceptional customer service, confidentiality and align to organizational process, templates, and standard operating procedures.Our ideal candidate will be an individual that enjoys administrative tasks, is technically proficient, enjoys contributing to a high performing team and has great interpersonal skills.Why join our Team?
Exhilarating and fun-loving cultureFlexible work environment Opportunity for free or discounted tickets to shows, events, sports games, and much more Staff discounts for Playland, The Fair, and Fright Nights, as well as all PNE Food StandsCompetitive compensation packageOpportunity to create lasting memories and friendships!
What will you do this year?In conjunction with the Executive Assistant & Manager of Corporate Administration, the duties for this position include but are not limited to:General Administration & Reception
Administration tasks including filing, photocopying, and postage (maintain & fill as needed).Develop & manage confidential excel & Momentus databases.Report & presentation coordination in standardized templates and formats.Provide break relief for PNE reception and coverage if necessary.Take, transcribe (all formats) and distribute minutes of meetings as directed.Maintain photocopy room, office supplies and arrange service requests as needed.Maintain Admin lunchroom, turning on dishwasher at the end of the day and emptying in the morning, ensuring adequate supplies and ordering more when needed.Order corporate business cards as needed.Gift basket/thank you card coordination as needed.
Sales Administration
Supports sales & corporate partnerships with:
Client documentation support including background/credit research, contracts event memos, invoicing and survey distribution & reporting.Attendance tracking for annual report.Weekly cross checks for consistency of event details between all PNE websites, FAQs and signage.FAQ facilitation & distribution with support from TicketLeader.Sales venue, competitor and lead research, data entry for Momentus.Reconciling expense statements for senior managers.
Community Administration
Supports Account Manager Facility Sales with:
Coordinating the community ice clients by managing the client bookings, contracts, invoicing, payments and communication to operations.
Supports Communications & Community Engagement Manager with:
Distribution of community donations.Community outreach meetings coordination and communications.Internal and external communication materials.
What else?
Must have successful completion of Grade 12.Must have a minimum of 4 years of work experience within an administrative capacity.Successful completion of an Administrative Certification program considered an asset.Must have advanced proficiency in computer applications including but not limited to MS Office Suite, Teams with a minimum typing speed of 50 words per minute.Must have a keen attention to detail with strong written and verbal communication skills, including but not limited to:
Excellent customer service skills (communication skills both written (email/letters etc.) and verbal (phone) and can manage thru difficult/conflict conversations with clients.Excellent knowledge of business English, punctuation, grammar and vocabulary.
Must have strong time management skills with:
Ability to perform assigned tasks within expected deadlines, utilizing prescribed work methods and procedures.Ability to take initiative to be proactive with the ability to function with some independence and under pressure and ability to meet multiple service demands as the same time.Flexibility to easily accept changing priorities and tasks as delegated.
Ability to follow established procedures and to use initiative and judgment as required.Ability to deal with confidential matters and use discretion.Ability to facilitate gathering information from multiple departments.Must be available to work from 8:30AM – 4:00PM, Monday – Friday.Must be available to work on-site in this role.Candidates must undergo a Criminal Record Check.
Who are you?
Team player.Committed to striving for excellence.Skilled at time management.Organized and detail oriented.
Where and when to APPLY? Applications can be submitted via the PNE website at www.pne.ca/jobs and will be accepted until the role is filled. The PNE is proud to be an equal opportunity employer, committed to creating an inclusive workforce that reflects the diverse community we proudly serve. All applicants will receive consideration for employment without regard to race, colour, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, disability, or age. If you require any support or accommodations throughout any stage of the recruitment process, please contact the People & Culture Department at hr@pne.ca. ....Read more...
