IT Support Technician required Citrix Virtualization skills.
A new challenging role for IT or ICT Support Technician to join the internal support team in Lincoln. You will be responsible for resolving incidents as well as supporting office and home based staff and meeting the service delivery demands. You will also be responsible for making sure that the hardware and software are working correctly.
Responsibilities
User support for the company???s helpdesk system.
Install, configure and resolve incidents with IT equipment.
Maintenance of the systems against malwares.
Implement appropriate security measures.
Candidate Requirements
Qualification in an IT related field.
Familiar with Windows systems and problems associated.
Desktop support and installation.
Knowledge of Citrix, Virtualization, Active Directory, TCP/IP, Windows server, Wi-Fi.
....Read more...
IT Support Technician required Citrix Virtualization skills.
A new challenging role for IT or ICT Support Technician to join the internal support team in Lincoln. You will be responsible for resolving incidents as well as supporting office and home based staff and meeting the service delivery demands. You will also be responsible for making sure that the hardware and software are working correctly.
Responsibilities
User support for the company???s helpdesk system.
Install, configure and resolve incidents with IT equipment.
Maintenance of the systems against malwares.
Implement appropriate security measures.
Candidate Requirements
Qualification in an IT related field.
Familiar with Windows systems and problems associated.
Desktop support and installation.
Knowledge of Citrix, Virtualization, Active Directory, TCP/IP, Windows server, Wi-Fi.
....Read more...
An opportunity for IT support technician to join one of the most prominent and modern legal firms based in Lincoln. You will join as Service Delivery Technician and will be responsible for resolving incidents as well as supporting office and home based staff and meeting the service delivery demands. You will also be responsible for making sure that the hardware and software are working correctly.
Responsibilities
Respond to end-user issue support requests from our helpdesk system.
Provide technical support and fault diagnosis.
Install and configure new IT equipment.
Support mobile phone use for the business.
Resolve incidents with printers, copiers and scanners.
Maintain appropriate utilities to protect against malware.
Implement appropriate security measures such as Bit Locker and NTFS permissions.
Candidate Requirements
Formal qualification in an IT related field.
Proven track record in supporting users.
Familiar with Windows systems and typical problems associated with it.
Comprehensive knowledge of range of IT areas.
Desktop support and installation.
Hardware and Windows OS knowledge.
Knowledge of Active Directory/Group Policy, Virtualization, Citrix, TCP/IP, Windows server, Wi-Fi.....Read more...
An opportunity for IT support technician to join one of the most prominent and modern legal firms based in Lincoln. You will join as Service Delivery Technician and will be responsible for resolving incidents as well as supporting office and home based staff and meeting the service delivery demands. You will also be responsible for making sure that the hardware and software are working correctly.
Responsibilities
Respond to end-user issue support requests from our helpdesk system.
Provide technical support and fault diagnosis.
Install and configure new IT equipment.
Support mobile phone use for the business.
Resolve incidents with printers, copiers and scanners.
Maintain appropriate utilities to protect against malware.
Implement appropriate security measures such as Bit Locker and NTFS permissions.
Candidate Requirements
Formal qualification in an IT related field.
Proven track record in supporting users.
Familiar with Windows systems and typical problems associated with it.
Comprehensive knowledge of range of IT areas.
Desktop support and installation.
Hardware and Windows OS knowledge.
Knowledge of Active Directory/Group Policy, Virtualization, Citrix, TCP/IP, Windows server, Wi-Fi.....Read more...
IT Service Delivery Technician required to provide on-site support of IT Systems from installation, maintenance and troubleshooting of hardware and software. You will resolve incidents as well as supporting office and home employees
Skills
Trouble shoot printers, copiers and scanners.
Mobile phone user support.
Bit locker and NTFS security setting and permissions.
IT qualification
Windows systems experience.
Desktop support and installation.
Hardware and Windows OS.
Security knowledge including end point protection, data protection and encryption tools.
User support experience in a busy office environment.
Active Directory, Group Policy, Citrix, Virtualisation, TCP/IP, Windows Server, WiFi.
Responsibilities
End-user issue support response to requests from helpdesk ticketing system.
Technical support and fault diagnosis.
IT equipment Installation and configuration.
Install, configure and administer various Microsoft Windows systems. ....Read more...
IT Service Delivery Technician required to provide on-site support of IT Systems from installation, maintenance and troubleshooting of hardware and software. You will resolve incidents as well as supporting office and home employees
Skills
Trouble shoot printers, copiers and scanners.
Mobile phone user support.
Bit locker and NTFS security setting and permissions.
IT qualification
Windows systems experience.
Desktop support and installation.
Hardware and Windows OS.
Security knowledge including end point protection, data protection and encryption tools.
User support experience in a busy office environment.
Active Directory, Group Policy, Citrix, Virtualisation, TCP/IP, Windows Server, WiFi.
Responsibilities
End-user issue support response to requests from helpdesk ticketing system.
Technical support and fault diagnosis.
IT equipment Installation and configuration.
Install, configure and administer various Microsoft Windows systems. ....Read more...
AV VC Desktop Support Engineer - My client are growing their service / support offering and now seek a new member of the team to offer support to their clients and field service engineers. You will be presently either an AV VC Service Engineer or On Site AV VC Support Technician that is now looking for a more office based lifestyle. If you have previous experience working as a desktop support engineer and want to continue in this role that would be excellent. Due to the nature of the role you will need to have a thorough background of solving issues / problems involved with integrated AV / VC solutions. Experience with IT networks would be of great advantage. Due to the nature of the role you will need to have an excellent telephone manner and be able to diagnose and ideally fix technical issues remotely. If this is not possible then tickets need to be escalated to the field service team to fix. Above a cool calm individual with a good diagnostic head would be best suited who knows when issues needed to escalated. If this is the type of role you now see yourself in and you have the right audiovisual background then please send me your CV ASAP.NO SPONSORSHIP IS ON OFFER YOU MUST BE IN THE UK / COMING TO THE UK TO BE CONSIDERED OR HAVE THE APPROPRIATE WORKING VISAAV AUDIOVISUAL AUDIO-VISUAL A/V AUDIO/VISUAL VC VIDEOCONFERENCE SUPPORT SERVICE DESKTOP ENGINEER ANALYST 1ST LINE CISCO POLY NETWORK IT DIGITAL CRESTON AMX SWITCHING REMOTE DIAGNOSTIC EXTRON ZOOM HUDDLE CONFERENCE STARLEAF BLUEJEANS OXFORDSHIRE....Read more...
Duties will include:
Months 1 to 8 - You will join the Customer Service Team providing administrative and hardware support to the 1st Line and Projects and Implementation teams
You will report directly to the 2nd Line Team Leader who works within the Customer Services Department
You will be required to work in the build room as well as working on specific tasks in the field defined with you by the Management Team
Months 8 to 16 - You will join the 1st Line Team providing administrative and remote support to our fast growing customer base
You will report directly to the 1st Line Team Leader who works within the Customer Operations group
You will be required to work on the Helpdesk as well as working on specific projects and tasks defined with you by the Management Team
You will not be a call logger, with the expectation being that by the end of your tenure you can resolve at least 85% of all the incidents you log yourself
General Skills & Experience:
Strong customer care and client facing skills
Good verbal and written communications skills
Excellent telephone manner
Organised, focused and rigorous
Proven problem solving skills
Able to work in a team environment
Must have desire and ability to develop new skills on the job
Strong team focus and ability to work with and without direct supervision
Attitude:
Mature attitude in a professional environment
Desire to be a team player
Looking for challenges and solutions
Promotes Customer Service
‘Can do’ attitude
Sense of humour
Technical Skills - An awareness of:
IT Hardware
Windows Operating systems
Microsoft 365
Training:
Level 3 Information Communications Technician Apprenticeship Standard
You will receive full training and support from the Just IT Apprenticeship team to increase your skills
Training Outcome:
Tech and digital professionals in London earn an average salary of £52,500 per year, so this Apprenticeship could be the start of a very promising and profitable career
Employer Description:Virtual IT is looking for an apprentice eager to establish a career in IT Support in our education division, JSPC. To complement the Information Communications Technician apprenticeship standard, Virtual IT will provide vocational experience learning and contributing to the customer experience via our remote support helpdesk based in Lancing and via our deskside support commitments in the field where you will be mentored by our Field Engineers.
Our customer base is comprised of approximately 300 schools throughout West Sussex. In terms of the technology stacks you will be exposed to, this will include desktop and mobile devices running Windows Desktop and Chrome OS in traditional on-premise infrastructures running virtualised Windows Server environments through to full cloud solutions that leverage the Microsoft 365 suite. You will gain experience in a number of backup solutions, and networking (physical and wireless) technologies.
They are one of the pre-eminent Managed Services Provider in the South of England supporting over 10,000 users for their IT and security, delivering a broad range of cloud, hybrid cloud, cyber security, vulnerability testing, and support solutions, bringing together the best technology sets to address their client’s ever-changing requirements.Working Hours :Monday - Friday, 9.00pm - 5.30pmSkills: Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Team working,Initiative,Can-do attitude,IT Hardware,Windows Operating Systems,Microsoft 365....Read more...
Support and maintain the School’s IT systems
Provide efficient IT support to all teachers, support staff and students
Escalate IT issues to the IT Manager where necessary
Retain ownership of incidents and monitor until satisfactory resolution is achieved
Follow established procedures for service requests, utilising a ticketing system to prioritise, handle and manage issues and queries
Diagnose and resolve technical issues
Support the IT Manager in undertaking IT projects as instructed by the IT Manager
Support the IT Manager to maintain the 3-year rolling plan
Provide desktop and server support
Set up, configure and install authorised software to new IT equipment
Ensure security and upgrades are applied to desktops and laptops/Chromebook
Fault find existing IT equipment
Ensure asset register and licensing records are kept up to date at all times
On-site support for school events, including evening events
Training:Information Communications Technician Level 3.Training Outcome:Fantastic progression opportunities available.Employer Description:RET oversees a network of thriving schools, and as part of our IT team, you’ll play a key role in supporting the technology infrastructure that powers our educational excellence.Working Hours :Monday to Friday 37 hours per week, working hours TBCSkills: Communication skills,IT skills,Customer care skills,Good initiative,Remain calm under pressure.,Good knowledge of Microsoft....Read more...
Learn to work with Cisco technologies, including Catalyst switching, routing, and management tools
Gain exposure to multi-vendor platforms such as Juniper, HP, Aruba, and Meraki
Develop skills in configuring and troubleshooting networks, including fault finding
Support the installation of networking and server hardware at customer sites
Gain hands-on experience with desktop products, Microsoft technologies, and Wintel servers
Provide on-site and remote support to customers, handling issues effectively and professionally
Participate in out-of-hours client requests as part of an on-call rota (with additional compensation)
Training:Network Engineer Level 4 Apprenticeship Standard:
Duration: 15 Months and up to 5 Months End Point Assessment
As a Network Engineer apprentice, you will work with hardware and software to set up networks and ensure systems operate effectively, anticipating and troubleshooting issues
Training Outcome:
Our Level 4 CompTIA Network Technician apprenticeship isn’t just for career starters; our programme can act as a powerful professional development route for those already working within the industry. If you currently work with IT networks and you want to develop your tech skills, you can enrol on this apprenticeship programme through your current employer
Enrolling on a professional development apprenticeship is guaranteed to provide you with new progression opportunities and help advance your career. Our Level 4 CompTIA Network Technician apprenticeship will advance your IT skills, broaden your industry knowledge, and ensure you stay up-to-date with industry best practices. Our curriculum will support your current role and provide you with a vast understanding of a range of IT networks
Employer Description:BlueKong Networks is a global leader in IT and network engineering services, delivering agile, end-to-end solutions to clients worldwide. With over 270 engineers across 70 countries, they provide cost-effective, high-quality technical support for ad-hoc installations, large-scale deployments, and SLA-driven services.Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,Logical,Initiative,Driver Required....Read more...
Erwin Hymer Group UK are seeking an Apprentice IT Technician to join the team. Full training provided. As an IT Support trainee, you will be providing technical assistance and support, ensuring smooth operation of computer systems and networks.
Including:
Work as part of our small IT team assisting and supporting the business IT requirements and providing day-to-day maintenance of our IT systems and services
To provide support for relevant equipment, hardware, software and related information systems
To assist with the installation and implementation of equipment, hardware, software, and related information systems
To assist in the maintenance of procedures ensuring that all equipment, hardware, software and related information systems are properly controlled and registered
To assist in the provision, maintenance and undertaking of contingency plans and backup procedures
To deal with PC problems (desktop PC's, laptops and printers) and resolve mainstream software issues
To support user maintenance such as active directory, telephone systems, department moves etc.
To liaise with all areas of the business assisting and providing advice and support to all users
To undertake any necessary training, development, or research to ensure technical expertise remains current
Training:All training will be delivered in the workplace. Training Outcome:Information Communications technician Level 3 can open the door to different ICT roles within different businesses and sectors.Employer Description:Erwin Hymer Group UK is a leading manufacturer of Caravans, Campervans and Motorhomes. We build the biggest and best known brands in the sector. Home of the brands Elddis, Xplore and Buccaneer. We employ over 300 employees at our 115,900 sq m Consett site. We are part of German-based Erwin Hymer Group and owned by US giant, Thor Industries, Inc., the World's largest leisure vehicle manufacturer. We’re proud to build a vast choice of award-winning leisure vehicles, available from our growing network of specialist Retailers.Working Hours :Currently working 4 days per week (under review until March): Monday-Thursday 7am-5pm (38 hours per week) with 30 minute unpaid lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience....Read more...
Catfoss Recruitment Ltd are currently in partnership with an Energy Generation Asset Management company that is looking to recruit several BESS (Battery Energy Storage System) Field Service Engineers in several locations around the UK to their expanding team on a permanent basis.Field Service Engineers required for the following areas: Manchester/Sheffield area, Bristol/Swindon area, South East (Essex/Kent) areaThe BESS Field Service Engineer will perform preventative maintenance, troubleshooting and warranty repairs along with commissioning activities on energy storage units at various BESS sites. This role is to report to the O&M Manager.Field Service Engineer (BESS) - Tasks & Typical duties/responsibilities:• Maintain Energy Storage Systems to a high standard by carrying out regular inspection and maintenance, annual capacity tests, trouble shooting and reactive maintenance works • Perform system software and firmware upgrades• Monitor operation performance monitoring and data assessment• Provide phone support and remote diagnostics to customers• Troubleshoot equipment located at BESS sites• Manage spare parts• Responsible for safety work complying with local safety regulations and safety standards • Conduct risk assessment and implement safety measures• Keep up to date with any administrative duties such as timesheets, daily vehicle checks and providing daily job logs describing issues and actions taken during service trips• Assist the in-house system engineering group in product development and/or project work• Provide suggestions based on field experience, to improve the products Field Service Engineer (BESS) - Essential Requirements:• Qualification in an electrical/ electro-mechanical discipline• Previous electrical or multi skilled maintenance experience• Basic IT skills (Word Processing, Outlook, Excel, IP and software for troubleshooting)• Qualification of working on Site safely• This role involves travelling to different sites with occasional overnight stays. Field Service Engineer (BESS) - Preferred Experience but not essential:• Working experience with BESS• Working knowledge of HV/LV power electronics including Inverters / Converters / Transformers• Previous HVAC training and F-Gas qualification• Strong understanding of IT related subjects, CMD, remote desktop connections, networking (subnet, VLANs, static IP/DHCP), MODBUS/TCP protocols• C&G2391-5 Test & Inspect or equivalent • Familiar with BS7671• HV authorised personField Service Engineer (BESS) - We offer:• Competitive salary based on experience and qualification• Holidays • Workplace pension• Full training, company van, sim card, fuel card and laptop will be provided• Team building events and employee learning opportunitiesField Service Engineer (BESS) previous suitable job titles: Service Engineer, BESS Engineer, PV Engineer, PV Technician, Service Technician, BESS Technician, Solar Technician, Solar Engineer, Electrical Engineer, Electrical Technician, Battery Energy Storage Engineer, Battery Energy Storage TechnicianPlease apply ASAPDue to current high volumes of applications to our advertised jobs, we are unable to respond to every application. All successful candidates will be contacted as soon as possible.....Read more...
Catfoss Recruitment Ltd are currently in partnership with an Energy Generation Asset Management company that is looking to recruit several BESS (Battery Energy Storage System) Field Service Engineers in several locations around the UK to their expanding team on a permanent basis.Field Service Engineers required for the following areas: Manchester/Sheffield area, Bristol/Swindon area, South East (Essex/Kent) areaThe BESS Field Service Engineer will perform preventative maintenance, troubleshooting and warranty repairs along with commissioning activities on energy storage units at various BESS sites. This role is to report to the O&M Manager.Field Service Engineer (BESS) - Tasks & Typical duties/responsibilities:• Maintain Energy Storage Systems to a high standard by carrying out regular inspection and maintenance, annual capacity tests, trouble shooting and reactive maintenance works • Perform system software and firmware upgrades• Monitor operation performance monitoring and data assessment• Provide phone support and remote diagnostics to customers• Troubleshoot equipment located at BESS sites• Manage spare parts• Responsible for safety work complying with local safety regulations and safety standards • Conduct risk assessment and implement safety measures• Keep up to date with any administrative duties such as timesheets, daily vehicle checks and providing daily job logs describing issues and actions taken during service trips• Assist the in-house system engineering group in product development and/or project work• Provide suggestions based on field experience, to improve the products Field Service Engineer (BESS) - Essential Requirements:• Qualification in an electrical/ electro-mechanical discipline• Previous electrical or multi skilled maintenance experience• Basic IT skills (Word Processing, Outlook, Excel, IP and software for troubleshooting)• Qualification of working on Site safely• This role involves travelling to different sites with occasional overnight stays. Field Service Engineer (BESS) - Preferred Experience but not essential:• Working experience with BESS• Working knowledge of HV/LV power electronics including Inverters / Converters / Transformers• Previous HVAC training and F-Gas qualification• Strong understanding of IT related subjects, CMD, remote desktop connections, networking (subnet, VLANs, static IP/DHCP), MODBUS/TCP protocols• C&G2391-5 Test & Inspect or equivalent • Familiar with BS7671• HV authorised personField Service Engineer (BESS) - We offer:• Competitive salary based on experience and qualification• Holidays • Workplace pension• Full training, company van, sim card, fuel card and laptop will be provided• Team building events and employee learning opportunitiesField Service Engineer (BESS) previous suitable job titles: Service Engineer, BESS Engineer, PV Engineer, PV Technician, Service Technician, BESS Technician, Solar Technician, Solar Engineer, Electrical Engineer, Electrical Technician, Battery Energy Storage Engineer, Battery Energy Storage TechnicianPlease apply ASAPDue to current high volumes of applications to our advertised jobs, we are unable to respond to every application. All successful candidates will be contacted as soon as possible.....Read more...
Job Functional Knowledge: Requires knowledge of a range of processes and procedures through job-related training and on-the-job experience to perform a range of work assignments
Business Expertise/ Acumen: Understands how the assigned duties integrate with others in the team
Leadership: May act as an informal resource for team members with less experience
Problem Solving: Provides input and applies solutions to problems in own work area with close supervisory approval
Impact: Impacts the quality and results of own team
Interpersonal Skills: Uses communication skills to exchange information within own team
Key Responsibilities:
Provide end user support as part of the RHO IT Service Delivery team
Daily administration of servers and supporting infrastructure
Monitoring of Server status and performance
Installation and configuration of PC hardware, Server Hardware, software, and peripherals
Ensure the company’s data is fully secured and backed up on a timely basis
Maintain current knowledge on all technical issues relating to current and future systems
Undertake training and education to best of ability as advised by line manager
Ensure that a safe and healthy work environment exists, by adhering to company health, safety
IT and environment policies, to achieve full compliance with the relevant legislation
Investigate improvements to processes
Complete an Information Communications Technician Apprenticeship
Other ad hoc duties
Skills Needed:
5+ GCSES Grade 4/C and above (or equivalent) including math’s and English
Experience using desktop products
Tech savvy
Desire to learn and strive for continuous improvement
Demonstratable interest and ambition for a career within IT
Training:
Level 3 Information Communications Technician Apprenticeship Standard
You will receive full training and support from the Just IT apprenticeship team to increase your skills
Training Outcome:
Tech and digital professionals in London earn an average salary of £52,500 per year, so this Apprenticeship could be the start of a very promising and profitable career
Employer Description:Our purpose is to make trade flow and change what’s possible for everyone.
We aim to achieve this with fast, sustainable movement of products through a single platform for trade. This is our north star. It guides every decision we make and allows us to make a meaningful difference to the world. Whatever we do, wherever we do it, it all leads here.Working Hours :Flexible start agreed by line manager hours between 07:30-18:30Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working....Read more...
You will be working within End User Services team to assist in providing 2nd and 3rd line support to maintain the stable and efficient operation of applications installed on equipment such as desktops PC’s, laptops, android tablets and other peripherals. The EUS team is divided into two sub teams a Hardware and Software team, your primary role will be supporting the Hardware team initially focusing on device provisioning using Configuration Manager and Azure. You will also have asset management roles assisting in maintaining an accurate Configuration Management Database (CMDB) using internal systems and procedures. Both teams work in conjunction with each other, and you will be involved in collaborations between teams. The role is office based only, and you will be expected to work from the office location Monday to Friday.
As an IT Support Technician, you will:
Image devices using SCCM and Intune
Install Software manually
Provide remote software deployment
Provide remote support to users using Remote Desktop tools (As you develop)
Provide Telephone support (As you develop)
Provide in person support at reception (As you develop)
Troubleshoot technical problems (As you develop)
Maintain accurate asset information
Participate in stack checks
Communicate with other internal teams using MS Teams and other applications
Training:Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.
Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:
Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
Prioritise systems support tasks and monitor and maintaining system performance.
Maintain regulatory, legal and professional standards.
Support the information systems needs for your business.
Training Outcome:This role does not offer any guaranteed permanent employment after successful completion of the apprenticeship, however what it does offer is access to internal vacancies. You will be able to apply for vacancies when they become available within the team.Employer Description:Join Hull City Council's ICT apprenticeship program and embark on an exciting career path where you can earn while you learn. As a dedicated local authority, Hull City Council is committed to enhancing the quality of life for our residents through innovative services and community engagement. Our apprenticeship offers a unique opportunity to gain hands-on experience in the fast-evolving field of Information and Communication Technology, supported by experienced professionals. We believe in nurturing talent and providing a supportive environment where you can develop essential skills for your future career. Take the first step towards a rewarding journey with us!Working Hours :The role is office based only, and you will be expected to work from the office location Monday to Friday.
Shifts to be confirmed.Skills: Problem solving skills,Team working,Curiosity about IT,Self motivated,Time management skills....Read more...
JOB DESCRIPTION
Job Title: Technician II, Client Services
Job Code:
Location: Pleasant Prairie, WI - Kenosha, WI
Department: IT
Reports To: Jason Worley
Direct Reports/Manages others:
Schedule: Onsite 5 days a week, Monday - Friday Rust-Oleum Corporation is a worldwide leader in protective paints and coatings for both home and industry. We offer a wide range of products including decorative fashion paints, durable industrial roof repair coatings and, of course, our famous rust-fighting formula that started it all.
Summary:
The Technician II is responsible for maintaining, supporting and troubleshooting desktop, laptop, RF handhelds, and mobile devices, as well as providing end user support. Primary functions also include the tracking of leased assets, and the proactive analysis of currently deployed technology and provide recommendations for future optimizations. Assist with SOX compliance, and general IT security best practices. Also assists with non-endpoint related projects such as site upgrades (wireless and wired networks, phone system, etc)
Responsibilities: Evaluate incoming tickets to identify patterns, analyze current toolset and gather end-user requirements to provide recommendations for optimization. Manage incoming support tickets from end users, including documenting details, providing troubleshooting steps and resolution. Install, maintain and support end user software. Manage the end point lifecycle process and make recommendations for optimization. Lead efforts, and provide guidance on, defining the future end point strategy. Manage the tracking of leased assets and the configuration of new leased equipment. Manage End Point vendor relationships. Participate in on-call support rotation as needed. Assist with other facets of IT Infrastructure operations as needed. Anticipates and prevents problems and roadblocks before they occur. Analyze and correlate data to identify issues, trends, or exceptions to drive improvement of results and find solutions. Facilitate information to the management as required, including producing and delivering various dashboard, metrics, and other reports.
Qualifications:
3 to 5 years of experience with imaging, maintaining, and troubleshooting desktops, laptops, and mobile devices 3 to 5 years of technical knowledge of Microsoft Windows and MAC OS operating systems 3 to 5 years of experience with troubleshooting the Microsoft Office suite of applications 3 to 5 years of experience with Microsoft Office 365 administration 3 to 5 years of experience with Microsoft Entra administration 3 to 5 years of Microsoft Server Active Directory administration Knowledge of RF Guns and Label Printers Knowledge of TCP/IP principals, including DNS and DHCP Ability to manage and deliver multiple priorities in a constrained timeline. Ability to identify business and IT technical requirements. Ability to support cross-team collaboration to ensure your focus area integrates with the overall solutions. Excellent oral and written communication Strong problem-solving skills, attention to detail and the ability to work independently and as part of a team in agile discipline.
Targeted Salary Range: $55K-65K
From big benefits to small, we take care of our associates! After 30 days of employment, you will be eligible for a benefits package that includes medical, dental, life, disability and business travel insurance, flexible spending accounts, EAP, stock purchases and vacation/sick days/parental leave.
We also offer a 401(k) plan after three months of employment. Associates are vested in the RPM Pension plan after completing five years of service. Rust-Oleum offers 9 paid holidays and one floating holiday per year. You are also eligible to earn three weeks of vacation on an annualized basis. Rust-Oleum is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color, or any other protected class.Apply for this ad Online!....Read more...
Duties:
Provide basic technical support, including password resets and solving simple IT issues with a view to increase knowledge, skills and the ability to pick up more complex issues
Serve as the initial point of contact for all IT-related issues and queries, including escalations.
Pickup work from our ITSM tool
Assist with early morning daily system checks to ensure all major services are available
Shadow the IT Engineers when the major incident process needs invoking if a key service is unavailable.
Ensure consistency by following the call handling procedure
Track and monitor issues to ensure timely resolution and keep users informed of progress
Perform basic hardware and software support for desktop setups, printers, and peripherals
Install and configure software, ensuring compliance with organisational policies
Provide remote support to colleagues
On-site support shadowing IT Support engineers
Take part in processing joiners, movers and leavers ensuring all elements of the process are adhered to
Responsibilities:
Learn all aspects of how technology is utilised at Migrant Help
Escalate aged incidents to the IT Support engineers and be included in 3rd party communications
Document solutions for common problems and contribute to the IT knowledge base
Keep the knowledge base up to date and ensure that only accurate information is added
Draft user guides for new tools, systems or ways of working to help colleagues across the organisation
Assist in the rollout of new software and hardware, including system upgrades and patches when necessary
Update asset registers for hardware and software inventories
Comply with data protection and cybersecurity policies as set out by the organisation
Training:
ICT (Information Communications Technician) Level 3 Apprenticeship Standard
You will also receive full training and support from the Just ITApprenticeship team to increase your skills
Your training will include gaining a Level 3 IT qualifications
Training Outcome:
Tech and digital professionals earn an average salary of £52,500 per year, so this apprenticeship could be the start of a very promising and profitable career
Employer Description:Migrant Help is a leading charity that was established in 1963 and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects migrants, treats them with respect and enables them to reach their full potential.
We foster a culture in which equality, diversity and inclusion are recognised, valued and encouraged. It doesn’t matter who you are or where you come from, we match your skills with the needs of our organisation, as long as you share our values, vision and goals.Working Hours :Monday - Friday, 9.00am - 5:30pm.
Shifts TBCSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Initiative,Motivated,Positive attitude,Hard-working,Passion for ICT....Read more...
Your duties and responsibilities in this role will consist of:
Providing IT advice, guidance, and technical support to all customers (via various engagement channels) which includes O365, Teams, hardware, user devices and desktop applications, software/business applications, etc., using remote management tools where appropriate so that incidents are resolved in a timely manner
Provide excellent customer service as the first point of contact for all IT-related service requests
Strong communicator in providing detailed written responses to people’s requests, as well as clear articulate verbal responses when required
Ensure all incidents and service requests are accurately recorded and actioned, maintaining contact with customers throughout the process
Maintain service desk records, asset registers and a knowledge base, ensuring all data is recorded accurately following data recording requirements and is up to date
Act as a customer advocate, taking ownership and appropriate action regarding the enquiry, including investigation and prioritisation through to resolution, or where necessary passing to appropriate colleagues in other teams
Knowing the right time to escalate issues to avoid delays in resolution
Training:Velocity Apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team.
Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.
Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.
Successful completion of this Apprenticeship gives you an accredited Level 3 Information Communications Technician qualification, with training in how to:
Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras
Address IT issues by prioritising in response to customer service level agreements
Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets
Support the roll out of upgrades or new systems or applications
For a full list of programme modules visit: velocity-pt.co.ukTraining Outcome:
The role offers long term security and the opportunity to progress into a permanent position for the right candidate
Employer Description:Velocity Academy are a post 16 private education institution that was incorporated in 2014. Velocity Academy initially started as a commercial training provider delivering health & fitness qualifications across the North of England.
From our successful delivery of classroom and online based qualifications, Velocity Academy gained a rapid reputation of delivering service excellence to our students. Following this model, Velocity Academy is now a private college institution that delivers apprenticeship programmes from level 2 all the way up to degree level apprenticeships. We now boast a diverse portfolio of vocational learning programmes such as business management, administration, health and fitness and technology.
Velocity Academy works with a range of businesses from micro SME’s to large corporate organisations, offering services such as apprenticeship recruitment, apprenticeship learning programmes and self-funded courses. Many of our learning programmes are delivered using our innovative course designs that include our award-winning online virtual classrooms. In addition to our digital style of programme delivery, we also offer tailored programmes to match the employer and students needs with our outstanding classroom based tuition.
Over 1000 students study and qualify through our institution each year, building both soft and hard skills to help them develop as individuals and enhance the UK economy.Working Hours :Monday - Friday. Between 9.00am and 5.00pm (breaks to be confirmed).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Your duties and responsibilities in this role will consist of:
Provide IT advice, guidance, and technical support to all customers (via various engagement channels) which includes O365, Teams, hardware, user devices and desktop applications, software/business applications, etc., using remote management tools where appropriate so that incidents are resolved in a timely manner
Provide excellent customer service as the first point of contact for all IT-related service requests
Strong communicator in providing detailed written responses to people’s requests, as well as clear articulate verbal responses when required
Ensure all incidents and service requests are accurately recorded and actioned, maintaining contact with customers throughout the process
Maintain service desk records, asset registers and a knowledge base, ensuring all data is recorded accurately following data recording requirements and is up to date
Act as a customer advocate, taking ownership and appropriate action regarding the enquiry, including investigation and prioritisation through to resolution, or where necessary passing to appropriate colleagues in other teams
Knowing the right time to escalate issues to avoid delays in resolution
Training:Velocity Apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team.
Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.
Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.
Successful completion of this Apprenticeship gives you an accredited Level 3 Information communications technician, with training in how to:
Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras
Address IT issues by prioritising in response to customer service level agreements
Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets
Support the roll out of upgrades or new systems or applications
For a full list of programme modules visit: velocity-pt.co.uk
Training and training location to be confirmed, further details will be made available at a later date.
This standard aligns with the following professional recognition:
RITTech for 3
Training Outcome:The role offers long term security and the opportunity to progress into a permanent position for the right candidate.Employer Description:Velocity Academy are a post 16 private education institution that was incorporated in 2014. Velocity Academy initially started as a commercial training provider delivering health & fitness qualifications across the North of England.
From our successful delivery of classroom and online based qualifications, Velocity Academy gained a rapid reputation of delivering service excellence to our students. Following this model, Velocity Academy is now a private college institution that delivers apprenticeship programmes from level 2 all the way up to degree level apprenticeships. We now boast a diverse portfolio of vocational learning programmes such as business management, administration, health and fitness and technology.
Velocity Academy works with a range of businesses from micro SME’s to large corporate organisations, offering services such as apprenticeship recruitment, apprenticeship learning programmes and self-funded courses. Many of our learning programmes are delivered using our innovative course designs that include our award-winning online virtual classrooms. In addition to our digital style of programme delivery, we also offer tailored programmes to match the employer and students needs with our outstanding classroom based tuition.
Over 1000 students study and qualify through our institution each year, building both soft and hard skills to help them develop as individuals and enhance the UK economy.Working Hours :Monday - Friday. Between 9.00am and 5.00pm (breaks to be confirmed).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Your duties and responsibilities in this role will consist of:
Provide IT advice, guidance, and technical support to all customers (via various engagement channels) which includes O365, Teams, hardware, user devices and desktop applications, software/business applications, etc., using remote management tools where appropriate so that incidents are resolved in a timely manner
Provide excellent customer service as the first point of contact for all IT-related service requests
Strong communicator in providing detailed written responses to people’s requests, as well as clear articulate verbal responses when required
Ensure all incidents and service requests are accurately recorded and actioned, maintaining contact with customers throughout the process
Maintain service desk records, asset registers and a knowledge base, ensuring all data is recorded accurately following data recording requirements and is up to date
Act as a customer advocate, taking ownership and appropriate action regarding the enquiry, including investigation and prioritisation through to resolution, or where necessary passing to appropriate colleagues in other teams
Knowing the right time to escalate issues to avoid delays in resolution
Training:Velocity Apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team.
Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.
Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.
Successful completion of this Apprenticeship gives you an accredited Level 3 Information communications technician qualification, with training in how to:
Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras
Address IT issues by prioritising in response to customer service level agreements
Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets
Support the roll out of upgrades or new systems or applications
For a full list of programme modules visit: velocity-pt.co.uk
Training and training location to be confirmed, further details will be made available at a later date.
This standard aligns with the following professional recognition:
RITTech for 3
Training Outcome:
The role offers long term security and the opportunity to progress into a permanent position for the right candidate.
Employer Description:Velocity Academy are a post 16 private education institution that was incorporated in 2014. Velocity Academy initially started as a commercial training provider delivering health & fitness qualifications across the North of England.
From our successful delivery of classroom and online based qualifications, Velocity Academy gained a rapid reputation of delivering service excellence to our students. Following this model, Velocity Academy is now a private college institution that delivers apprenticeship programmes from level 2 all the way up to degree level apprenticeships. We now boast a diverse portfolio of vocational learning programmes such as business management, administration, health and fitness and technology.
Velocity Academy works with a range of businesses from micro SME’s to large corporate organisations, offering services such as apprenticeship recruitment, apprenticeship learning programmes and self-funded courses. Many of our learning programmes are delivered using our innovative course designs that include our award-winning online virtual classrooms. In addition to our digital style of programme delivery, we also offer tailored programmes to match the employer and students needs with our outstanding classroom based tuition.
Over 1000 students study and qualify through our institution each year, building both soft and hard skills to help them develop as individuals and enhance the UK economy.Working Hours :Monday - Friday. Between 9.00am and 5.00pm (breaks to be confirmed).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
