Server and device maintenance.
Answering the phone to customers.
Logging tickets with the helpdesk ticketing system.
First line triage and resolution of customer issues.
Establish and meet service level agreements with end users.
Monitor and test network performance and provide network performance statistics and reports.
Commuting to customer sites as required.
Research into new IT processes and systems.
Training:Firebrand’s sector-leading Level 3 Information Communication Technician (L3ICT) Apprenticeship Programme trains apprentices to deliver efficient operation and control of the IT and Telecommunications infrastructure and to deliver and support the information systems needs of an organisation. Options include pathways for Support Technician, Network Technician and Digital Communications Technician.
Firebrands course is delivered either Online (online live instructor led), or face to face in the classroom environment (your choice). Our Subject Matter Experts (SMEs), Learning Mentors (LMs) and world-leading trainers prepare apprentices to work across multiple sectors.
Completion of this apprenticeship will provide learners with the following world class vendor certifications in addition to the Information Communication Technician apprenticeship qualification:
CompTIA A+
CompTIA Cloud Essentials+
BCS Level 3 Award in IT Service Management & Business Processes
Key areas covered are:
Support Technician
Maintenance or repair of systems faults
Support for the roll-out of installation and commission of new systems or upgrades
Network Technician
Installation and commission of networks
Maintenance or repair of network equipment
Installation, configuration or maintenance task on either ICT related hardware or software
Digital Communications Technician
Installation and commission of telecoms networks
Maintenance or repair of telecoms network equipment
Installation, configuration or maintenance task on either ICT related hardware or software
Training Outcome:
The role offers a permanent role upon completion of the apprenticeship depending on performance.
Employer Description:Addcom IT Limited are an established IT company based in Farnham, Surrey. They provide high quality IT support and IT services to both the educational and corporate sectors. They focus on customer satisfaction and helping their clients reach their objectives through reliable and professional IT support.
Addcom offer a wide range of IT Support and IT Services to cover any challenges business may encounter, these include areas such as:
Cloud Computing, Desktop Migration, Server Migration, Virtualisation, CCTV installation, Audio Visual, Project Management, Network Support, Server Support, Help Desk, VOIP phones, Office 365 Phones Systems among others.Working Hours :Monday to Friday: 09:00 - 17:30.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,A keen interest in IT,Good time keeping....Read more...
Writing simple code for apps
Principles of good user interface design
Applying industry standards to manage code during build and release
Using basic analysis models such as using cases and process maps
Unit testing
You typically work as part of a software development team, to build simple software components (whether web, mobile or desktop applications) as part of software development projects
You will interpret simple design requirements of the project under supervision
Training:Software Development Technician Level 3 from Vocate Training will give you more than the baseline skills of a successful coder.
The full syllabus can be found here: https://www.instituteforapprenticeships.org/apprenticeship-standards/software-development-technician-v1-1
Before taking their end-point assessment apprentices must:
Achieve level 2 English and maths (equivalent to GCSEs at grades A*- C / 9 - 4)Training Outcome:Typical Job Roles:
Software Development Technician, Developer, Web Developer, Application Developer, Mobile App Developer, Junior Games Developer, Software Developer, Application Support Analyst, Programmer, Assistant Programmer and Automated Test Developer
Employer Description:We give you confidence that your data is assured and accurate, so that you can make informed decisions and avoid surprises.
Drawing on our extensive experience working with more than 90 NHS organisations, we put you in control to manage patient safety and operational risk.
The combination of expertise, healthy data, and technology provide complete oversight of your patient demand, helping you prioritise, contain cost, and increase productivity.Working Hours :Monday - Friday, 8:30am - 5:30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Creative,Initiative....Read more...
Catfoss Recruitment Ltd are currently in partnership with an Energy Generation Asset Management company that is looking to recruit several BESS (Battery Energy Storage System) Field Service Engineers in several locations around the UK to their expanding team on a permanent basis.Field Service Engineers required for the following areas: Manchester/Sheffield area, Bristol/Swindon area, South East (Essex/Kent) areaThe BESS Field Service Engineer will perform preventative maintenance, troubleshooting and warranty repairs along with commissioning activities on energy storage units at various BESS sites. This role is to report to the O&M Manager.Field Service Engineer - Tasks & Typical duties/responsibilities:• Maintain Energy Storage Systems to a high standard by carrying out regular inspection and maintenance, annual capacity tests, trouble shooting and reactive maintenance works • Perform system software and firmware upgrades• Monitor operation performance monitoring and data assessment• Provide phone support and remote diagnostics to customers• Troubleshoot equipment located at BESS sites• Manage spare parts• Responsible for safety work complying with local safety regulations and safety standards • Conduct risk assessment and implement safety measures• Keep up to date with any administrative duties such as timesheets, daily vehicle checks and providing daily job logs describing issues and actions taken during service trips• Assist the in-house system engineering group in product development and/or project work• Provide suggestions based on field experience, to improve the products Field Service Engineer - Essential Requirements:• Qualification in an electrical/ electro-mechanical discipline• Previous electrical or multi skilled maintenance experience• Basic IT skills (Word Processing, Outlook, Excel, IP and software for troubleshooting)• Qualification of working on Site safely• This role involves travelling to different sites with occasional overnight stays. Field Service Engineer - Preferred Experience but not essential:• Working experience with BESS• Working knowledge of HV/LV power electronics including Inverters / Converters / Transformers• Previous HVAC training and F-Gas qualification• Strong understanding of IT related subjects, CMD, remote desktop connections, networking (subnet, VLANs, static IP/DHCP), MODBUS/TCP protocols• C&G2391-5 Test & Inspect or equivalent • Familiar with BS7671• HV authorised personField Service Engineer - We offer:• Competitive salary based on experience and qualification• Holidays • Workplace pension• Full training, company van, sim card, fuel card and laptop will be provided• Team building events and employee learning opportunitiesField Service Engineer previous suitable job titles: Service Engineer, BESS Engineer, PV Engineer, PV Technician, Service Technician, BESS Technician, Solar Technician, Solar Engineer, Electrical Engineer, Electrical Technician, Battery Energy Storage Engineer, Battery Energy Storage TechnicianPlease apply ASAPDue to current high volumes of applications to our advertised jobs, we are unable to respond to every application. All successful candidates will be contacted as soon as possible.....Read more...
Catfoss Recruitment Ltd are currently in partnership with an Energy Generation Asset Management company that is looking to recruit several BESS (Battery Energy Storage System) Field Service Engineers in several locations around the UK to their expanding team on a permanent basis.Field Service Engineers required for the following areas: Manchester/Sheffield area, Bristol/Swindon area, South East (Essex/Kent) areaThe BESS Field Service Engineer will perform preventative maintenance, troubleshooting and warranty repairs along with commissioning activities on energy storage units at various BESS sites. This role is to report to the O&M Manager.Field Service Engineer (BESS) - Tasks & Typical duties/responsibilities:• Maintain Energy Storage Systems to a high standard by carrying out regular inspection and maintenance, annual capacity tests, trouble shooting and reactive maintenance works • Perform system software and firmware upgrades• Monitor operation performance monitoring and data assessment• Provide phone support and remote diagnostics to customers• Troubleshoot equipment located at BESS sites• Manage spare parts• Responsible for safety work complying with local safety regulations and safety standards • Conduct risk assessment and implement safety measures• Keep up to date with any administrative duties such as timesheets, daily vehicle checks and providing daily job logs describing issues and actions taken during service trips• Assist the in-house system engineering group in product development and/or project work• Provide suggestions based on field experience, to improve the products Field Service Engineer (BESS) - Essential Requirements:• Qualification in an electrical/ electro-mechanical discipline• Previous electrical or multi skilled maintenance experience• Basic IT skills (Word Processing, Outlook, Excel, IP and software for troubleshooting)• Qualification of working on Site safely• This role involves travelling to different sites with occasional overnight stays. Field Service Engineer (BESS) - Preferred Experience but not essential:• Working experience with BESS• Working knowledge of HV/LV power electronics including Inverters / Converters / Transformers• Previous HVAC training and F-Gas qualification• Strong understanding of IT related subjects, CMD, remote desktop connections, networking (subnet, VLANs, static IP/DHCP), MODBUS/TCP protocols• C&G2391-5 Test & Inspect or equivalent • Familiar with BS7671• HV authorised personField Service Engineer (BESS) - We offer:• Competitive salary based on experience and qualification• Holidays • Workplace pension• Full training, company van, sim card, fuel card and laptop will be provided• Team building events and employee learning opportunitiesField Service Engineer (BESS) previous suitable job titles: Service Engineer, BESS Engineer, PV Engineer, PV Technician, Service Technician, BESS Technician, Solar Technician, Solar Engineer, Electrical Engineer, Electrical Technician, Battery Energy Storage Engineer, Battery Energy Storage TechnicianPlease apply ASAPDue to current high volumes of applications to our advertised jobs, we are unable to respond to every application. All successful candidates will be contacted as soon as possible.....Read more...
Catfoss Recruitment Ltd are currently in partnership with an Energy Generation Asset Management company that is looking to recruit several BESS (Battery Energy Storage System) Field Service Engineers in several locations around the UK to their expanding team on a permanent basis.Field Service Engineers required for the following areas: Manchester/Sheffield area, Bristol/Swindon area, South East (Essex/Kent) areaThe BESS Field Service Engineer will perform preventative maintenance, troubleshooting and warranty repairs along with commissioning activities on energy storage units at various BESS sites. This role is to report to the O&M Manager.Field Service Engineer (BESS) - Tasks & Typical duties/responsibilities:• Maintain Energy Storage Systems to a high standard by carrying out regular inspection and maintenance, annual capacity tests, trouble shooting and reactive maintenance works • Perform system software and firmware upgrades• Monitor operation performance monitoring and data assessment• Provide phone support and remote diagnostics to customers• Troubleshoot equipment located at BESS sites• Manage spare parts• Responsible for safety work complying with local safety regulations and safety standards • Conduct risk assessment and implement safety measures• Keep up to date with any administrative duties such as timesheets, daily vehicle checks and providing daily job logs describing issues and actions taken during service trips• Assist the in-house system engineering group in product development and/or project work• Provide suggestions based on field experience, to improve the products Field Service Engineer (BESS) - Essential Requirements:• Qualification in an electrical/ electro-mechanical discipline• Previous electrical or multi skilled maintenance experience• Basic IT skills (Word Processing, Outlook, Excel, IP and software for troubleshooting)• Qualification of working on Site safely• This role involves travelling to different sites with occasional overnight stays. Field Service Engineer (BESS) - Preferred Experience but not essential:• Working experience with BESS• Working knowledge of HV/LV power electronics including Inverters / Converters / Transformers• Previous HVAC training and F-Gas qualification• Strong understanding of IT related subjects, CMD, remote desktop connections, networking (subnet, VLANs, static IP/DHCP), MODBUS/TCP protocols• C&G2391-5 Test & Inspect or equivalent • Familiar with BS7671• HV authorised personField Service Engineer (BESS) - We offer:• Competitive salary based on experience and qualification• Holidays • Workplace pension• Full training, company van, sim card, fuel card and laptop will be provided• Team building events and employee learning opportunitiesField Service Engineer (BESS) previous suitable job titles: Service Engineer, BESS Engineer, PV Engineer, PV Technician, Service Technician, BESS Technician, Solar Technician, Solar Engineer, Electrical Engineer, Electrical Technician, Battery Energy Storage Engineer, Battery Energy Storage TechnicianPlease apply ASAPDue to current high volumes of applications to our advertised jobs, we are unable to respond to every application. All successful candidates will be contacted as soon as possible.....Read more...
NOT SUITABLE FOR COMPUTER SCIENCE GRADUATES
As a Service Desk Technician, you’ll work with cutting-edge hardware and software, ensuring minimal downtime for our clients. With your friendly and professional approach, you’ll interact with end-users, providing outstanding support and maintaining our reputation for excellence.
Key Responsibilities:
•Premier Client Engagement: Act as the primary point of contact, addressing enquiries and technical concerns with professionalism.
•First-Class Remote Support: Provide exemplary 1st line support via remote access tools, swiftly resolving IT issues.
•Expert PC/Laptop Assembly, Repair, and Troubleshooting: Construct, repair, and troubleshoot systems to maintain optimal performance.
•Collaborative Project Support: Assist 2nd and 3rd line technicians, fostering a cohesive team environment.
•Superior Customer Service: Deliver exceptional service, exceeding client expectations.
•Problem-Solving and Analysis: Identify and resolve issues using critical thinking and innovative solutions.
•Documentation and Reporting: Maintain accurate records and provide comprehensive reports.
•Promote Excellence: Foster a culture of collaboration, improvement, and ethical standards.
Skills and knowledge required:
•Proficiency in Microsoft Desktop Operating Systems, including Windows 7/8/10 and Windows 11, is essential for troubleshooting and providing support.
•Familiarity with server operating systems (Server 2022/2019/2016/2012/2008) and key technologies (DHCP/DNS) is preferred.
Experience with Microsoft 365 is highly desirable.
•Strong timekeeping and communication skills are necessary for effective collaboration.
•Ability to work calmly under pressure ensures efficient problem-solving.
•Passion for continuous learning and expanding IT knowledge is crucial.
•Excellent customer-facing support skills enhance the overall experience.
•Adaptability and flexibility in dealing with evolving technologies and diverse client needs.
Security Checks:
LaneSystems require staff to complete DBS & BPSS Checks, this will be completed by LaneSystems following acceptance of an offer from the candidate.
The Package:
As part of this exciting opportunity, the selected candidate will enjoy an enticing package that includes:
•Salary: £15,000
•Continuous Learning: Access in-house and online training (Microsoft, Sophos, Watchguard) to enhance your skills.
•Health Care Scheme: Prioritize your well-being with our comprehensive health care benefits.
•Private Medical Insurance: Enjoy coverage after 1 year of employment, ensuring peace of mind.
•Extra Annual Leave: Celebrate your commitment with an additional day off per year employed.
•Enjoy complimentary Soft Drinks, Tea and Coffee.
•Breakfast items provided to help get your day started.
Join our dynamic team as a Service Desk Technician, providing first-class IT support to a diverse client portfolio. You will have the opportunity to enhance your technical skills, enjoy a competitive salary, comprehensive benefits package, and continuous learning opportunities.
Note:
Please note that this position requires daily attendance at our office. Remote or home working is not possible for this role. Applicants must be able to commute to and work from our office every day.
....Read more...
The IT Technician will provide effective IT assistance to the IT Manager and will:
Support and maintain the School’s IT systems.
Provide efficient IT support to all teachers, support staff and students.
Escalate IT issues to the IT Manager where necessary.
Retain ownership of incidents and monitor until satisfactory resolution is achieved.
Follow established procedures for service requests, utilising a ticketing system to prioritise, handle and manage issues and queries.
Diagnose and resolve technical issues.
Support the IT Manager in undertaking IT projects as instructed by the IT Manager.
Support the IT Manager to maintain the 3-year rolling plan
Provide desktop and server support.
Set up, configure and install authorised software to new IT equipment.
Ensure security and upgrades are applied to desktops and laptops/chromebooks.
Fault find existing IT equipment.
Ensure asset register and licensing records are kept up to date at all times.
On-site support for school events, including evening events.
General Responsibilities (all staff):
To perform duties and attend meetings as reasonably required.
To participate in the school's performance management scheme.
To undergo in-service training where required and to share expertise and skills with others.
To contribute to the school's pastoral system.
To observe and implement current school policies and good practice.
To contribute to the overall Christian ethos/work/aims of the school.
To carry out such particular duties as the Headteacher may reasonably direct from time to time.
Experience - the post holder will have:
Excellent communication skills both written and verbal.
Proactive nature and good initiative with the ability to solve problems.
Empathetic attitude with the ability to build excellent rapport with users.
Remain calm under pressure.
Good working knowledge of Microsoft Office.
Professional knowledge and qualifications - the post holder will:
Hold GCSE or equivalent (NVQ level 2) passes in English and Mathematics (literacy and numeracy).
Know the importance of child protection and the safeguarding implications of their role.
Skills and Attributes - the post holder will be:
Flexible, resilient and resourceful.
An effective member of a team.
Able to consistently display moral, intellectual and personal integrity.
Effective in time management.
Effective and efficient in their organisation and administrative skills.
Committed to continual personal and professional development.
Training:During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the L3 Information Communications Technician standard.
The training covers the following core occupational duties:
https://www.instituteforapprenticeships.org/apprenticeship-standards/information-communications-technician-v1-2Training Outcome:There may be the opportunnity to apply for a full-time role at the end of the apprenticeship.Employer Description:An inclusive, high-performing, Christian secondary school for Brighton and Hove was envisioned by a small group of parents who care deeply about our local area and its people.
King's School is the result of their determined efforts and the fantastic support they received from the local community, as well as from the Russell Education Trust, who have opened four other successful new schools in recent years.Working Hours :Monday to Thursday 8.00am - 4.00pm and Friday 8.00am - 3.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Analytical skills,Logical,Team working,Initiative....Read more...
Your duties and responsibilities in this role will consist of:
Provide IT advice, guidance, and technical support to all customers (via various engagement channels) which includes O365, Teams, hardware, user devices and desktop applications, software/business applications, etc., using remote management tools where appropriate so that incidents are resolved in a timely manner
Provide excellent customer service as the first point of contact for all IT-related service requests
Strong communicator in providing detailed written responses to people’s requests, as well as clear articulate verbal responses when required
Ensure all incidents and service requests are accurately recorded and actioned, maintaining contact with customers throughout the process
Maintain service desk records, asset registers and a knowledge base, ensuring all data is recorded accurately following data recording requirements and is up to date
Act as a customer advocate, taking ownership and appropriate action regarding the enquiry, including investigation and prioritisation through to resolution, or where necessary passing to appropriate colleagues in other teams
Knowing the right time to escalate issues to avoid delays in resolution
Training:Velocity Apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team.
Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.
Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.
Successful completion of this Apprenticeship gives you an accredited Level 3 Information communications technician, with training in how to:
Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras
Address IT issues by prioritising in response to customer service level agreements
Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets
Support the roll out of upgrades or new systems or applications
For a full list of programme modules visit: velocity-pt.co.uk
Training and training location to be confirmed, further details will be made available at a later date.
This standard aligns with the following professional recognition:
RITTech for 3
Training Outcome:
The role offers long term security and the opportunity to progress into a permanent position for the right candidate
Employer Description:Velocity Academy are a post 16 private education institution that was incorporated in 2014. Velocity Academy initially started as a commercial training provider delivering health & fitness qualifications across the North of England.
From our successful delivery of classroom and online based qualifications, Velocity Academy gained a rapid reputation of delivering service excellence to our students. Following this model, Velocity Academy is now a private college institution that delivers apprenticeship programmes from level 2 all the way up to degree level apprenticeships. We now boast a diverse portfolio of vocational learning programmes such as business management, administration, health and fitness and technology.
Velocity Academy works with a range of businesses from micro SME’s to large corporate organisations, offering services such as apprenticeship recruitment, apprenticeship learning programmes and self-funded courses. Many of our learning programmes are delivered using our innovative course designs that include our award-winning online virtual classrooms. In addition to our digital style of programme delivery, we also offer tailored programmes to match the employer and students needs with our outstanding classroom based tuition.
Over 1000 students study and qualify through our institution each year, building both soft and hard skills to help them develop as individuals and enhance the UK economy.Working Hours :Monday - Friday. Between 9.00am and 5.00pm (breaks to be confirmed).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Your duties and responsibilities in this role will consist of:
Provide IT advice, guidance, and technical support to all customers (via various engagement channels) which includes O365, Teams, hardware, user devices and desktop applications, software/business applications, etc., using remote management tools where appropriate so that incidents are resolved in a timely manner
Provide excellent customer service as the first point of contact for all IT-related service requests
Strong communicator in providing detailed written responses to people’s requests, as well as clear articulate verbal responses when required
Ensure all incidents and service requests are accurately recorded and actioned, maintaining contact with customers throughout the process
Maintain service desk records, asset registers and a knowledge base, ensuring all data is recorded accurately following data recording requirements and is up to date
Act as a customer advocate, taking ownership and appropriate action regarding the enquiry, including investigation and prioritisation through to resolution, or where necessary passing to appropriate colleagues in other teams
Knowing the right time to escalate issues to avoid delays in resolution
Training:Velocity Apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team.
Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.
Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.
Successful completion of this Apprenticeship gives you an accredited Level 3 Information communications technician, with training in how to:
Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras
Address IT issues by prioritising in response to customer service level agreements
Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets
Support the roll out of upgrades or new systems or applications
For a full list of programme modules visit: velocity-pt.co.uk
Training and training location to be confirmed, further details will be made available at a later date.
This standard aligns with the following professional recognition:
RITTech for 3
Training Outcome:
The role offers long term security and the opportunity to progress into a permanent position for the right candidate
Employer Description:Velocity Academy are a post 16 private education institution that was incorporated in 2014. Velocity Academy initially started as a commercial training provider delivering health & fitness qualifications across the North of England.
From our successful delivery of classroom and online based qualifications, Velocity Academy gained a rapid reputation of delivering service excellence to our students. Following this model, Velocity Academy is now a private college institution that delivers apprenticeship programmes from level 2 all the way up to degree level apprenticeships. We now boast a diverse portfolio of vocational learning programmes such as business management, administration, health and fitness and technology.
Velocity Academy works with a range of businesses from micro SME’s to large corporate organisations, offering services such as apprenticeship recruitment, apprenticeship learning programmes and self-funded courses. Many of our learning programmes are delivered using our innovative course designs that include our award-winning online virtual classrooms. In addition to our digital style of programme delivery, we also offer tailored programmes to match the employer and students needs with our outstanding classroom based tuition.
Over 1000 students study and qualify through our institution each year, building both soft and hard skills to help them develop as individuals and enhance the UK economy.Working Hours :Monday - Friday. Between 9.00am and 5.00pm (breaks to be confirmed).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
The IT & Digital department is responsible for the force’s adoption and use of information and digital technology.
The department consists of three core functions as follows:
Architecture Management (responsible for identifying and selecting the right technologies for the force)
Delivery Management (responsible for delivering and implementing the right technologies for the force)
Service Management (responsible for managing and maintaining all live, operational technology for the force)
The Service Management function within IT & Digital is responsible for the effective operation, support and maintenance of existing, operational technology systems, including but not limited to all Force applications, technology infrastructure (e.g. servers, databases, networks) and end-user devices (e.g. desktop PC’s, smartphones, tablets, Airwave terminals). This function manages, and has responsibility for, the security, capability, availability, and performance of all operational technology in the ‘live’ environment whether it is delivered via internal resources or by external suppliers. This function is also responsible for ensuring existing technology remains fit-for-purpose and reflects continuously evolving requirements from the force.
Responsible for investigating and resolving incidents/problems remotely and on site, fulfilling requests by working with the customer, other technical experts and third parties. Take ownership of issues, including documentation and progress updates are made
Installs and configures basic hardware system components and devices (including end-user computers, and mobile devices, whether physical or virtual) as required
Ensure that incidents and requests are handled according to agreed procedures, making judgments on the best approach to handle an issue in the most expedient way so that service delivery meets agreed service levels and customers are operational as quickly as possible
Monitor the progress of Incidents and Requests that have been escalated to the external supplier and where necessary chase or escalate ensuring the customer is kept up to date with any progress. Liaise directly with external suppliers and engineers in connection with on-site visits and deployments to Police locations. Ensure that they have the necessary support from our technical teams, tools and access requirements for to be able to support their products and services
Work alongside the IT Specialist engineer to complete new office installations, office moves, new technical installations site surveys. This may include moving existing IT assets around the or the installation of new technology to the customer requirements and to ensure health and safety, site, IT security and quality standards are met
Promote the proper use of Asset and stock management as a whole
Monitoring Health and Safety issues and raise issues where appropriate
Promote the forces diversity agenda and be its champion within the team
Champion good ideas to management through Continuous Service Improvement
Training:Information Communications Technician Level 3 Apprenticeship Standard:
The successful candidate will undertake an eighteen-month, nationally recognised qualification through TDM. This is a work-based learning programme which will require commitment to block weeks in an online training room once every quarter working towards the qualification along with weekly off the job training and monthly coaching sessions.
You will be required to demonstrate through the standard that you meet all competencies and behaviours, which will lead to the achievement of the qualification.
You will have a designated mentor in the workplace to support your learning and at the end of programme will be assessed via an external assessment body.
This is a Level 3 qualification.
Knowledge Areas Include:
Hardware and Networking
Software and Security
ICT Administration
Training Outcome:Potential for progression onto a degree programme or permanent position.Employer Description:West Midlands Police is the second largest police force in the country, covering an area of 348 square miles and serving a population of almost 2.8 million.Working Hours :Monday - Friday shifts to be confirmedSkills: Communication skills,Customer care skills,Attention to detail,Problem solving skills,IT skills,Initiative,Team working,Analytical skills....Read more...
