IT Support Engineer
Buckinghamshire
£33,000 - £36,000 + Travel Allowance + Private Healthcare + Pension + Holidays + Career Progression + 'Immediate Start'
Join a long-established, forward-thinking construction and engineering business as an IT Support Engineer, providing hands-on support across a busy and expanding office environment. Working full-time in the office, you’ll ensure day-to-day technical operations run smoothly, helping staff stay connected and productive.
This is an excellent opportunity for an IT support professional with a proactive mindset and strong troubleshooting skills. You’ll take ownership of first- and second-line support tasks, manage hardware and software, and ensure internal systems and networks remain reliable and secure. Working directly with all departments, communication and problem-solving will be key.
This well-regarded organisation delivers complex, high-value projects across the UK, offering the chance to grow with the business and develop your IT skillset in a dynamic, team-focused environment.
Your Role As An IT Support Engineer Will Include:
Providing 1st and 2nd line support to internal users (desktop, hardware, software, network issues)
Setting up and maintaining user accounts, devices, and system access
Managing hardware inventory, procurement, and setup
Working on site in Buckinghamshire 5 days a week, Monday to Friday (8am–6pm)
As An IT Support Engineer You Will Have:
Experience in a 1st/2nd line IT support role
A proactive and organised approach to troubleshooting and task management
Excellent communication and interpersonal skills
Right to work in the UK (no sponsorship available)
Keywords: IT Support Engineer, Desktop Support, Helpdesk Engineer, 1st Line Support, 2nd Line Support, Technical Support, Windows Support, Office365, Construction IT Support, IT Technician, IT Support Buckinghamshire, Onsite IT Jobs, Office-Based IT, IT Admin Jobs ....Read more...
The successful candidate will be working within the technical services side of our business; Testing, configuring and fault finding on a huge range of technology related hardware.
Ideal candidate should have some basic knowledge and more importantly a keen interest in laptops, desktop PCs, Apple hardware and server technologies.
Typical roles and responsibilities include:
Desktop PC and Laptop software builds and imaging
Testing and fault finding of various IT and Audio Visual Hardware
Providing Hard Drive / Solid State disks erasure and destruction techniques and processes
Erasing and configuring network infrastructure hardware
Auditing and logging IT and Audio Visual Hardware
Maintaining stocks of equipment
Following in-house procedures from start to finish
Training:
Level 3 Information Communications Technician Apprenticeship Standard
Functional Skills in maths and English if required
Blended on/off the job training and location to be confirmed
Training Outcome:
Full-time employment is expected once the apprenticeship is complete
Further training opportunities with Higher Level Apprenticeships are also available
Employer Description:Our mission is to provide high quality care and support to individuals on the autism spectrum and with learning disabilities; meeting their needs and aspirations and empowering them to learn and grow through an integrated network of services across the South-East.Working Hours :Monday - Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Customer care skills,Team working....Read more...
DUTIES AND REPONSIBILITIES
Ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritising, documenting, and actively resolving end-user service desk requests and escalating incidents when considered appropriate and necessary to maintain user expectations. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as requiring that the individual give in-person, hands-on help at the desktop level.Proactively help teams across the BFI to use their corporate technology to work smartly and safely, improving productivity, collaboration, and security.
Operational Management:
Build rapport and elicit problem details from service desk customers
Provide first contact support for incoming requests, and prioritise incidents and service requests in a professional manner, aligned to our SLA
Escalate incidents to a suitable technician when required. Work alongside other team members to triage service requests and incidents using an ITIL framework
Record, track, and document the service desk incident-solving process within our ITSM ticketing system, including all successful and unsuccessful decisions made and actions taken, through to final resolution
Use remote tools and diagnostic utilities to aid in troubleshooting.
Research solutions through internal and external knowledge base as needed and provide suggestions for continual improvement
Provide 1st line support resolution for Windows, MacOS and iOS-based devices and systems
Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined
Provide on-site support on a rotating basis from any BFI hub
Perform preventative maintenance, including checking of workstations, printers, peripherals, meeting rooms & AV equipment, and public-facing technology within our venue
Organise and maintain our storage locations and keep our asset database updated
Assist in the secure disposal of retired equipment and maintain accurate records
Provide support for our Multi-Function Devices, including toner replacements, coordinating repairs and related software issues.
Provide basic networking support, including patching, cable runs and diagnosing endpoint connectivity issues
Assist in building, securing, testing and deploying end user hardware, and support the handover process to new and existing staff
Training:An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
ICT (Information Communications Technician) level 3 apprenticeship standard
You will also receive full training and support from the Just IT Apprenticeship team to increase your skills
Your training will include gaining a level 3 IT qualification
Training Outcome:
Potential for permanent role after completion of apprenticeship for the right candidate.
Employer Description:The British Film Institute (BFI) is the UK's lead organization for film and the moving image. It's a cultural charity and distributor of National Lottery funds, dedicated to promoting and preserving filmmaking and television in the UK. The BFI also manages the BFI National Archive, one of the world's largest and most important collections of film and television.Working Hours :Monday- Friday
(9:00am- 5:30pm).
Shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Patience,Positive attitude,Motivated,Hard-working,Willingness to learn,Hardware and software,Excellent time management....Read more...
Answering and logging IT helpdesk calls
Resolving technical queries and helpdesk tickets
Reinstalling desktop operating systems
Diagnosing remote PC faults for business clients
Monitoring and maintaining server backups, antivirus updates, and system logs
Building and configuring PCs
Installing new PCs and integrating them into client networks
Conducting PC health checks and basic maintenance
Preparing reports on helpdesk activity and performance
Performing IT admin tasks such as password resets and user account setup
General administrative and office duties including greeting visitors and keeping the workspace tidy
Completing additional tasks as directed by management
Training:Advanced Level Apprenticeship in IT Digital Support Technician consisting of:
Level 3 Apprenticeship in IT Digital Support Technician
Level 2 Functional Skills in mathematics
Level 2 Functional Skills in English
You will be required to attend a half-day session at the training centre per week where you will work towards any functional skills that are required, alongside enhancing your IT knowledge and capabilities. Additional off the job training will also be required as part of the apprenticeship.Training Outcome:After the apprenticeship, there may be an opportunity for you to advance in the workplace or go on to higher education. Employer Description:Providing IT support in Hull, and the full Yorkshire region, Jupiter IT have been delivering their cyber-security-focused managed IT services to businesses since 2007. Established by three NHS IT consultants, Jupiter IT was built on the strong belief that local businesses deserved a better calibre of IT support and consultancy from an organisation that has their best interests at heart.Working Hours :Monday to Friday, 8:30am - 5:00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Initiative....Read more...
First line desktop support to internal colleagues
PC & Laptop software build, configuration & repair
IT Peripheral support, setup & configuration.
Software loading & configuration
Application support: Microsoft Office, CRM & Finance systems
Support of LAN & WiFi networks
Support of fixed line & mobile telephony
Procurement of IT equipment
Escalation of issues & communications with third party service providers
Support of internal IT & System projects
Enforcement of IT policies & Information Security practices
Training:Information Communication Technician Level 3 Apprenticeship Standard:
Qualification together with on site training by the employer.
For those starting at Advanced (Level 3), the expected duration would be eighteen months plus 4 months End point assessment stage)
There is an opportunity to progress on to the Higher Apprenticeship (Level 4) and ultimately on to a Degree Apprenticeship.
Knowledge Areas Include:
Hardware and Networking
Software and Security
ICT Administration
Training Outcome:Progression onto 2nd line duties and exposure to greater levels of responsibility and learning. Learning through involvement in other project areas. Potential for full time employment after apprenticeship completion.Employer Description:Slicker Recycling is the UK’s leading specialist in sustainable waste management, proudly serving over 30,000 customers nationwide. With a strong focus on innovation and environmental responsibility, Slicker transforms waste oil and other hazardous materials into valuable resources through cutting-edge recycling technologies. Their state-of-the-art re-refinery reduces carbon emissions by over 30%, supporting a true circular economy. Backed by a dedicated team and a nationwide fleet, Slicker delivers reliable, compliant, and eco-friendly solutions that help businesses meet their green goals — all while working toward a zero-waste-to-landfill future. Working Hours :Monday - Friday, shifts TBC.Skills: IT skills,Organisation skills,Problem solving skills,Team working,Initiative....Read more...
Provide technical problem resolution in response to customer calls/change requests received via the Service Desk. Problems could be either hardware or software related.
Provide first line fault resolution for all ICT users.
Install new and relocated ICT equipment at sites as directed.
Undertake routine support, maintenance and troubleshooting of all hardware and software connected to the corporate network inline with agreed procedures.
Undertake performance monitoring of all hardware and software connected to the corporate network inline with agreed procedures.
Working with the ICT Technician to ensure the ICT inventory is kept current and is updated inline with agreed standards.
Provide support to users of the dial-in / remote access services.
Undertake fault finding and fault resolution within agreed timescales. Ensuring customers are kept informed of the status of their fault calls so they are aware of progress towards resolution.
Assist in the design, planning, installation, maintenance and smooth operation of PCs and peripherals.
Provide support and maintenance of desktop applications, in particular the Microsoft Office suite and Microsoft Exchange.
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:Future prospects:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.Employer Description:Bromsgrove District and Redditch Borough Councils are neighbouring authorities with big ambitions, but each has their own distinct aims, political priorities, customer needs, demographics and commitment to equality and diversity.Working Hours :Days and shifts to be confirmed.Skills: Communication skills,IT skills,Customer care skills....Read more...
To assist the IT Team as needed, contributing to the efficient and effective operation of the area
Assist in the support of desktop computers running operating systems including Windows, IOS & Chrome
Assist in support of college owned mobile devices, including laptops, tablets & mobile phones
Maintain up-to-date knowledge of computer equipment and assist with its installation
To become proficient in the application and use of a wide range of IT systems and processes
Receive and respond to incoming support calls and/or e-mails regarding computer & mobile device technical problems
Manage daily tasks to ensure service levels are achieved and proactive maintenance and change implementation objectives are met
Perform onsite analysis, diagnosis, and resolution of computer hardware problems and recommend and implement corrective solutions, including offsite repair as needed
Document instances of computer equipment failure, repair, installation, and removal
Tag or label IT equipment owned by the college; periodically audit inventories to mitigate risk of damage or theft
To provide technical and operational support to Events
To support College policies, procedures and quality assurance systems. To conduct aspects of all duties and responsibilities in line with the College’s Health & Safety Policy in the interests of themselves, other colleagues and students
To perform such other reasonable duties commensurate with the grade of the post as required by the Principal and Chief Executive
Training:
Level 3 Information Communication Technician Apprenticeship Standard
Location - Darlington College
Working 5 days per week inclusive of 1 day release for study at Darlington College
Training Outcome:
There may be an opportunity to secure a long term position after successful completion of the apprenticeship
Employer Description:Here at Darlington College we provide a huge variety of courses to suit the ambitions of every single student. Whether you are leaving school, considering a return to education, looking to enhance your career development, an employer seeking training for your employees, or simply want to learn for fun – we have a course for you. Our college is a state-of-the-art facility which offers varied learning with inspirational teaching from a wealth of experienced tutorsWorking Hours :Monday - Thursday, 8.30am - 5.00pm, Friday, 8.30am - 4.30pm with day release to College.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Prioritise workload....Read more...
Assist user queries to completion and to acceptable time scale
Escalate problematic user queries
Liaise with third party support providers to resolve any user queries
Deliver the new starters and leaver process for all new starters and leavers in a timely manner
Ensure relevant software is installed, licenced, up to date and available to appropriate users in a timely manner
Create user accounts, manage permissions, and disable accounts in line with company requirements
Assist patch management, investigate and repair any failures
Support new & existing server/cloud-based enterprise applications, desktop applications and mobile applications
Configure and setup workstations to the company specifications
Repair and resolve technical problems with workstations
Check new IT equipment on arrival and configure and install as required
Assist in configuration and support routers and access points
Assist all moves and changes in association with head office, new site openings and closures including all equipment setup requirements
Undertake ad hoc projects which are consistent with the nature of the job and its level of responsibility
Support the IT Team to deliver
Training:
Information Communications Technician Level 3 Apprenticeship Standard
Bi-weekly live training sessions delivered remotely by your ICT Tutor
Training Outcome:
We are looking to offer full-time employment upon successful completion of the apprenticeship
We believe in developing our talent internally and have a clear and personalised progression route for each of our employees which is reviewed annually
Employer Description:Partnership Education Ltd (PEL) is a growing IT Managed Services Provider, working with schools, nurseries and colleges operating within the Three Counties. You will be part of a supportive and friendly team with ambitious growth plans, and excellent CPD and career progression opportunities.
100% of our customers are educators of young people. All of our services are geared around the specific needs of schools and ensuring everything we do is focused around improving pupil outcomes.
We are looking for motivated, hard-working people who are passionate about technology and working in the education sector. We have fantastic career development opportunities, a structured Professional Development and rewarding Training Scheme.Working Hours :Monday - Friday, between 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
As the first point of contact for all Golfbreaks Back Office and Contact Centre staff, the IT Desktop Support Technician plays a vital role in assisting colleagues with software and hardware issues or queries. This includes ensuring that all support calls are answered promptly, accurately logged, and managed efficiently, delivering immediate resolutions where possible and escalating more complex issues to other team members or third-party vendors when appropriate. The ideal candidate will possess strong communication skills, a methodical approach to problem solving, and the ability to make decisive, well-informed decisions. A talent for finding and implementing effective solutions is essential. This position operates in a dynamic, fast-paced environment, where each day brings new challenges. A tenacious attitude, eagerness to learn, and the ability to adapt quickly will be key assets. The role also demands exceptional attention to detail, organisational and prioritisation skills, and a collaborative team mindset. Being customer-focused, solution-oriented, and open to change is highly desirable.
What you will be doing:
Support: Respond to all 1st line support requests and issues from internal and external staff in line with defined service level targets, ensuring timely and effective resolution or escalation
System Health Monitoring: Perform proactive checks on Golfbreaks hardware, software, and IT services to ensure ongoing efficiency, availability, and security of the infrastructure
Maintenance: Maintain, and where appropriate, repair components of the physical and virtual environment to ensure systems remain operational, current, and accessible to end users
Hardware and Software Tasks: Carry out software installations, updates, and hardware upgrades as required to support user needs and system performance
Business Continuity: Manage the organisation’s primary backup systems and data in accordance with the documented Business Continuity strategy to ensure consistent and reliable backup availability
Documentation: Produce and maintain clear, accurate documentation of IT systems, processes, and workarounds for both end-user guidance and internal IT reference
Project Work: Support the development of existing systems or implementation of new technologies by contributing to assigned project tasks as needed
Training and User Guidance: Provide ad-hoc advice and informal training to end users to enhance their understanding and effective use of available technologies, improving day-to-day efficiency
What we are looking for:
Excellent verbal and written communication skills
Strong attention to detail
Patient and methodical approach when resolving user issues
Self-motivated, with a collaborative team-oriented mindset
Consistently positive attitude towards all aspects of the role
Naturally tech-savvy and an enthusiastic problem solver
Excellent time management and the ability to prioritise tasks effectively
Eagerness to explore and work with new and emerging technologies
Training:
ICT (Information Communications Technician) Level 3 Apprenticeship Standard
You will also receive full training and support from the Just IT Apprenticeship team to increase your skills
Your training will include gaining a Level 3 IT qualifications
Training Outcome:Tech and digital professionals earn an average salary of £52,500 per year, so this apprenticeship could be the start of a very promising and profitable career.Employer Description:One of the world's largest & most established golf travel companies.
Golfbreaks was formed in 1998 by Chief Executive, Andrew Stanley. Now, from offices in the UK, US and Denmark, we organise golf breaks, holidays and tournament experiences at over 2,000 resorts and golf courses in the UK, Europe, and further afield.
As the world's #1 rated golf tour operator with over 25 years’ experience sending more than 3.5 million golfers away, we are the Golf Travel Experts, known for delivering outstanding choice, value and service, with the reassurance and security of booking with a fully bonded travel company (ATOL and ABTOT in the UK).Working Hours :Monday - Friday (9:00am - 5:30pm)
Shifts TBCSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Passion for ICT,Motivated,Hardware and software,Hard-working,Troubleshooting....Read more...
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Onsite & Remote IT Support TechnicianLocation: Central LondonSalary: £35,000 About the company Our client is a well-established Managed Service Provider based in Central London. Position Overview You’ll be the primary point of contact for clients, providing both on site and remote support. This role is for someone who enjoys both desk work and outgoing meeting clients. Responsibilities
Client Interaction: Engage directly with clients, offering solutions and support for IT-related issues.Project Management: Oversee projects from initial diagnostics to final resolution, including onboarding/offboarding staff, and conducting inductions.Technical Mastery: Handle desktop, application, and network support, including installation of networking equipment like switches, routers, and firewalls.Networking Expertise: Work with TCP/IP, VLANs, and various networking hardware—ideally UniFi, Aruba, and Cisco.Collaborative Troubleshooting: Work alongside third-party technical teams to support PDQs and ePOS systems, with ample training provided.
Candidate Requirements Essential Skills and personal qualities
Communication Pro: Exceptional written and verbal communication skills.Tech Savvy: Experience with managing both PCs and Macs in a business environment.Cloud and Software: Familiarity with managing Office 365 or G Suite environments.Networking Knowledge: Proficient in networking hardware, with a strong understanding of TCP/IP protocols and the ability to troubleshoot network issues.Security Skills: Experience with firewalls, security software, and modern internet technologies.Experience in Hospitality: Prior experience in the hospitality sector is highly beneficial.
This role mainly works with small businesses across London, you won’t be touching security or client servers (In house servers in place). You’ll need to be able to go to client sites from day one to do patching and crimping, So strong customer service is needed. Apply now to Just IT or email soniab@justit.co.uk and we will review your application. If you are suitable for the role, we will be in contact to discuss this opportunity.
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