The successful candidate will join the technical services team, offering 1st line technical support that includes testing, configuring and fault-finding across a huge range of hardware and software.
The ideal candidate should have some basic knowledge and, more importantly, a keen interest in technology including laptops, desktop PCs, Apple hardware and server technologies.
Typical roles and responsibilities include:
Desktop PC and Laptop software builds and imaging
Testing and fault-finding of various IT and audio-visual hardware
Providing hard drive/solid state disk erasure and destruction techniques and processes
Erasing and configuring network infrastructure hardware
Auditing and logging IT and audiovisual hardware
Maintaining stocks of equipment
Following in-house procedures from start to finish
Training:The apprentice's training schedule will include:
Completion of a Level 3 Information Communication Technician Apprenticeship
Completion of Level 2 Functional Skills in maths and English (if required)
This training is completed during working hours at the employer, via a range of live online training sessions, self-learning and work-based projects.Training Outcome:
Full-time employment is expected once the apprenticeship is complete
Further training opportunities with Higher Level Apprenticeships are also available
Employer Description:Since 2008, our client's passion for horticulture inspired a truly national grounds maintenance, landscaping and green workplace services brand built on a simple yet powerful idea: to offer high-quality services at a competitive price while fostering lasting relationships with clientsWorking Hours :Monday - Friday, between 9.00am - 5.30pm.Skills: Communication skills,IT skills,Customer care skills,Problem solving skills,Logical,Team working....Read more...
We are looking for a motivated 1st Line Helpdesk Support Engineer with a genuine passion for IT and a strong desire to learn.
This role is not limited to basic password resets. A candidate who shows initiative, curiosity, and a proactive approach will be given the opportunity to build technical skills rapidly and take on increasing responsibility.
Engineers who perform well in this role will have a clear progression path to 2nd Line and eventually 3rd Line Engineer, working closely with senior engineers across a wide range of technologies and client environments.
Key Responsibilities:
Logging, managing, updating, and closing support tickets efficiently
Providing first-line technical support via phone, email, and remote access
Diagnosing and resolving common hardware, software, and user issues
Carrying out daily IT systems checks and routine maintenance
Supporting Windows desktop environments (Windows 10 / 11)
Assisting with Microsoft 365 administration (users, mailboxes, Exchange, SharePoint)
Supporting cloud-based services and Windows Server environments
Assisting with Intune, Autopilot, and device provisioning
Supporting mobile devices and Mobile Device Management (MDM) platforms
Assisting with cybersecurity-related tasks and best practices
Occasional on-site client visits alongside senior engineers
Escalating complex issues appropriately while learning from their resolution
Training:Information Communications Technician Level 3 Apprenticeship Standard.
You will also receive full training and support from the Just IT Apprenticeship Team to increase your skills.Training Outcome:Potential full-time position for the right candidate after completion of the apprenticeship.Employer Description:Swift Digital Solutions is a growing managed IT services and software solutions provider supporting a wide range of clients across multiple industries. We deliver proactive, reliable IT support and pride ourselves on developing our engineers through real-world experience rather than keeping them siloed in a call-centre environment.Working Hours :Monday - Friday (9:00am - 5:30pm). Shifts TBC.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Passion for ICT,Positive attitude,Motivated,Hard-working,Hardware and software,Troubleshooting....Read more...
Answer incoming calls and record accurate details.
Raise tickets with clear information and assign to relevant engineer/person.
Provide remote and desk-side support for desktops, laptops, and peripherals (including network printers).
Assist with desktop setup, configuration, and troubleshooting of hardware/software.
Support network installations (TCP/IP) and basic configuration of routers and access points.
Learn and work with business applications (Windows OS, Server, Exchange, Office Suite).
Learn and work with VoIP systems configuration, deployment and troubleshooting.
Learn configuration of Draytek & Meraki routers and UniFi / Meraki access points to customer specification.
Analyse problems, identify solutions, and implement fixes.
Communicate effectively with internal teams and external clients.
Maintain accurate documentation of processes and ensure timely closure of tickets.
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services.
Learn technical content that aligns to and is relevant to employers and the market.
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification.
Get an introduction to Windows, Linux and PowerShell.
Tools and technologies learnt: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:You will be working with the IT manager supporting a large number of clients and grow solid skills to become a fully trained IT Technician. If we are the right fit for one another, a full-time role may be available for you after the apprenticeship. Employer Description:We are a thriving IT Support business based in Shoreham by Sea, providing managed IT services and managed networks to SME’s predominantly in the South. We are now seeking an enthusiastic IT Apprentice to join our engineering team.Working Hours :Monday to Friday, 9am – 5pm with 1 hour lunch break.Skills: Communication skills,IT skills,Attention to detail,Team working....Read more...
We are looking for an enthusiastic and ambitious individual to join our internal IT Support team, acting as a resource on projects whilst also resolving any IT issues arising across our growing worldwide user base. Whilst this position is based in our Leeds office, you will also help cover support issues for our business users across London and Noida (India).
As part of a dedicated IT Support team, you will have a unique opportunity to build a career in a cutting-edge technology department. You will join a team of experienced IT support staff and will be constantly challenged in a modern, fast paced environment.
You will be responsible for helping prioritise the outstanding workload in our service desk CMS. You will also be involved with asset management, troubleshooting technical hardware, fixing system issues, maintaining onboarding and offboarding processes, managing access control and assisting in the deployment of new IT initiatives.
This role is based on-site in London, but there may be occasional requirement to travel to our other office locations. Core business hours for the Leeds office are between 8am and 8pm, so some flexibility on working hours is essential.
Responsibilities:
Logging, prioritisation and escalation of IT issues and requests within our Jira CMS.
Resolution of all support issues and requests via telephone,
Remote Desktop, or desk side assistance.
Develop and maintain good working relationships with key stakeholders, internal users, and suppliers.
Assist the IT Operations & Security Manager and/or COO with projects and tasks as and when required.
Assist with installation and maintenance of internal IT infrastructure.
Routine systems administration tasks
Training:
Information Communications Technician Level 3 Apprenticeship Standard.
You will also receive full training and support from the Just IT Apprenticeship Team to increase your skills.
Training Outcome:Potential full-time position for the right candidate after completion of the apprenticeshipEmployer Description:One-third of the UK’s working-age population struggles to access affordable credit — and at Amplifi Capital, we’re committed to changing that. Our mission is to improve the nation’s financial health by putting customers at the heart of everything we do. Through our state-of-the-art FinTech ecosystem, we enable ethical lending via credit unions, making fair and accessible credit a reality for everyone in the UK.
Working Hours :Monday - Friday (9:00am -5:30pm)Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Motivated,Can do attitude,Passion for IT,Troubleshooting,Hardware and Software....Read more...
This is an excellent opportunity for someone at the start of their career in IT. The IT Analyst Apprentice will work closely with our support team, assisting customers via telephone, email, and our ticketing system. You will develop hands-on technical skills while supporting a variety of technologies across multiple clients.
Key Responsibilities:
Provide 1st Line Support to customers via phone, email, and ticketing systems
Log, categorise, and manage support tickets to resolution or escalation
Assist with Windows 11 troubleshooting, configuration, and general desktop support
Support Microsoft 365 applications, including account management and basic administration
Build, configure, and deploy laptops and other end-user devices
Perform basic server checks and assist with server support tasks under supervision
Support customers during onsite visits when required
Maintain accurate documentation and follow internal processes
Learn and adopt industry best practices as part of your apprenticeship training
Essential Skills & Attributes:
A genuine interest in technology and desire to build a career in IT
Willingness to learn and take direction from senior engineers
Strong communication skills, both verbal (phone and in person) and written
Good problem-solving abilities and attention to detail
Confident, professional, and customer-focused attitude
Ability to work as part of a team in a hybrid environment
Full UK Driving Licence (required for occasional site visits)
Desirable Skills (Not Essential)
Basic understanding of computer hardware and operating systems
Familiarity with Microsoft 365 and Windows operating systems.
Previous customer service experience
Knowledge of ticketing systems or ITIL concepts
What We Offer:
Full apprenticeship training and support
Hands-on experience with real-world IT systems across multiple businesses
Opportunity to be part of a fast-growing MSP with a strong presence in the heart of London
Opportunities to progress within the company after successful completion
Hybrid working model with modern office facilities
Supportive and friendly team environment
Training:
Information Communications Technician Level 3 Apprenticeship Standard
You will also receive full training and support from the Just IT Apprenticeship Team to increase your skills
Training Outcome:
Potential full-time position for the right candidate after completion of the apprenticeship
Employer Description:We are a reputable Managed Service Provider (MSP) supporting a wide range of businesses across London and the South-East of England. We deliver high-quality IT support, infrastructure solutions, and cloud services. As we continue to grow, we are seeking an enthusiastic IT Analyst Apprentice to join our service desk team.Working Hours :Monday - Friday, 9.30am - 5.30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Number skills,Analytical skills,Logical,Team working,Hardware and software,Motivated,Positive attitude,Passion for ICT....Read more...
Metro Supply Chain UK are looking for a driven problem solver to join our IT team as a Helpdesk Technician. We are looking for someone with one year’s experience in a helpdesk environment. The person in this role will provide direct support to our business users and will be responsible for prioritising, answering, or re assigning tickets from our internal and external users, and customers.
Main roles and responsibilities:
Ticket Management & Triage:
Act as the first point of contact for all IT support tickets
Assess, prioritise, and assign tickets appropriately based on impact and urgency
Provide timely updates to users and ensure all issues are logged accurately
Network Administration Tasks:
Create, modify, and disable user accounts across core business systems
Set up user permissions, group memberships, and access rights
Manage users across M365 services to ensure user productivity is achieved
Hardware Tasks:
Perform initial laptop and desktop builds using standard images and configuration procedures
Configure user devices with required applications and security tools
Assist with workstation setup including monitors, docking stations, telephony, and other equipment
Application Support:
Provide first-level support for business applications, including the Warehouse Management System (WMS)
Troubleshoot routine WMS issues (e.g., login problems, scanning issues, basic workflow errors)
Escalate complex application problems to the relevant application support or development teams
Service Desk:
Proactively monitor service desk metrics and contribute to continuous improvement
Identify recurring issues and suggest improvements in processes or documentation
Draft and publish knowledge base articles to proactively help users with common issues
Security, Compliance and Environmental:
Maintain compliance with relevant laws, regulations and industry standards, such as GDPR, Cyber Essentials, and any other implemented standards
Follow work instructions provided, complying with our ISO accredited standards ISO 9001, 14001, 45001
Communicate any non-conformances within the ISO accredited management system
Health and Safety:
Without compromise maintain a safe and clean work environment
Report any hazards in the workplace to management immediately
Complete all training provided in a timely manner
Customer Service and Our Way Culture:
As a team member, work collaboratively with Metro employees in a team-oriented environment
Have an exceptional customer service attitude
Look for ways to say “Yes” to the customer (internal and external)
Within the role, the following are the kinds of tasks and responsibilities that will be included. If you spot something that you’re not able to do, or you haven’t come across before, that is OK. We don’t expect candidates to know how to do everything on this list.Training:The learner will be studying the Improvement Technician Level 3 Apprenticeship Standard qualification. Training Outcome:We would like to see the person in this role progress to level 2 and level 3 helpdesk technicians. Through the skills learned in the apprenticeship, we hope that the person in this role will play a key role in improving processes, strengthening the IT team within the organisation.Employer Description:Metro Supply Chain is a Canadian warehousing company, with offices across England and Wales. With customers in the UK such as Nestle and SodaStream, we make sure supermarkets, online retailers and online shoppers' purchases are stored and dispatched properly.Working Hours :Monday - Friday (working hours can be agreed with the manager).Skills: Communication skills,Attention to detail,Organisation skills,Team working,Initiative,Logical....Read more...
