An opportunity for IT support technician to join one of the most prominent and modern legal firms based in Lincoln. You will join as Service Delivery Technician and will be responsible for resolving incidents as well as supporting office and home based staff and meeting the service delivery demands. You will also be responsible for making sure that the hardware and software are working correctly.
Responsibilities
Respond to end-user issue support requests from our helpdesk system.
Provide technical support and fault diagnosis.
Install and configure new IT equipment.
Support mobile phone use for the business.
Resolve incidents with printers, copiers and scanners.
Maintain appropriate utilities to protect against malware.
Implement appropriate security measures such as Bit Locker and NTFS permissions.
Candidate Requirements
Formal qualification in an IT related field.
Proven track record in supporting users.
Familiar with Windows systems and typical problems associated with it.
Comprehensive knowledge of range of IT areas.
Desktop support and installation.
Hardware and Windows OS knowledge.
Knowledge of Active Directory/Group Policy, Virtualization, Citrix, TCP/IP, Windows server, Wi-Fi.....Read more...
An opportunity for IT support technician to join one of the most prominent and modern legal firms based in Lincoln. You will join as Service Delivery Technician and will be responsible for resolving incidents as well as supporting office and home based staff and meeting the service delivery demands. You will also be responsible for making sure that the hardware and software are working correctly.
Responsibilities
Respond to end-user issue support requests from our helpdesk system.
Provide technical support and fault diagnosis.
Install and configure new IT equipment.
Support mobile phone use for the business.
Resolve incidents with printers, copiers and scanners.
Maintain appropriate utilities to protect against malware.
Implement appropriate security measures such as Bit Locker and NTFS permissions.
Candidate Requirements
Formal qualification in an IT related field.
Proven track record in supporting users.
Familiar with Windows systems and typical problems associated with it.
Comprehensive knowledge of range of IT areas.
Desktop support and installation.
Hardware and Windows OS knowledge.
Knowledge of Active Directory/Group Policy, Virtualization, Citrix, TCP/IP, Windows server, Wi-Fi.....Read more...
Active directory administration, setting up domain users and email
Adding new users to the current IT system and setting up appropriate security groups for them
Liaise and manage support calls logged
Resolve any general IT issues within the company
Maintain and support internal telephone systems, printers and network
Demonstrate effective communication skills with all users to understand and diagnose technical issues
Working both under your own initiative and as part of a team to troubleshoot IT issues through our helpdesk system and directly with employees
Proactive server and desktop monitoring
Daily network monitoring
Daily backup monitoring
Server support and maintenance task management
Server/Desktop OS and hardware installation
Provide out of hours support where required
Training:
Digital Support Technician Level 3 Apprenticeship Standard
Training Outcome:
This role could grow into a full-time position after your apprenticeship ends
Employer Description:At Client First Solutions, we provide custom IT services worldwide for small and large businesses. Many businesses are adapting to the Managed IT Service approach, but they are often not optimizing the intended service. Our experienced IT team ensures you are only ever seconds away from engaging with one of our engineers across one of the many communications platforms we have made available. Communication is pivotal between client and provider when seeking slick, seamless service.Working Hours :Monday to Friday, between 9.00am - 5.00pm.Skills: Communication skills,Organisation skills,Team working,Initiative,prioritise support issues,Windows 7/8/1,Knowledge of Active Directory,Understanding of DNS/DHCP,Understanding of IT security,Understanding of networking....Read more...
Active directory administration, setting up domain users and email
Adding new users to the current IT system and setting up appropriate security groups for them
Liaise and manage support calls logged
Resolve any general IT issues within the company
Maintain and support internal telephone systems, printers and network
Demonstrate effective communication skills with all users to understand and diagnose technical issues
Working both under your own initiative and as part of a team to troubleshoot IT issues through our helpdesk system and directly with employees
Proactive server and desktop monitoring
Daily network monitoring
Daily backup monitoring
Server support and maintenance task management
Server/Desktop OS and hardware installation
Provide out of hours support where required
Training:
Digital Support Technician Level 3 Apprenticeship Standard
Training Outcome:
This role could grow into a full-time position after your apprenticeship ends
Employer Description:At Client First Solutions, we provide custom IT services worldwide for small and large businesses. Many businesses are adapting to the Managed IT Service approach, but they are often not optimizing the intended service. Our experienced IT team ensures you are only ever seconds away from engaging with one of our engineers across one of the many communications platforms we have made available. Communication is pivotal between client and provider when seeking slick, seamless service.Working Hours :Monday to Friday, between 9.00am - 5.00pm.Skills: Communication skills,Organisation skills,Team working,Initiative,prioritise support issues,Windows 7/8/1,Knowledge of Active Directory,Understanding of DNS/DHCP,Understanding of IT security,Understanding of networking....Read more...
Logging of service desk tickets into our helpdesk systemBuilding and preparing machines before they are sent out to clients
Creation of weekly, monthly and ad-hoc reports using PowerShell and other tools.
Fault finding desktop, laptop and servers at both a hardware and operating system level
Helping our clients with their IT problems via email, telephone and remote-control tools
Office 365 and Active Directory user and systems management
Installation, configuration and maintenance of various cloud systems such as anti-spam, firewall, DNS and email services
Training:Information Communications Technician Level 6.
An apprenticeship includes regular training with Althaus Digital At least 20% of your working hours will be spent training or studying.Training Outcome:There will be a full-time role available for a hardworking apprentice who excels in both the job role and their apprenticeship studies.Employer Description:The IT support partner for your business! For over 10 years, Ace IT has been providing excellent support services to organisations across the East Midlands. Our team of computer experts are here to make your life easier, take away your IT worries and help secure your systems.Working Hours :Monday to Friday – 8:30am – 5:00pm with an hour lunch break.
**Once you become more experienced you will join the rota shifts of 8:00am – 4:30pm and 9:30am – 6:00pm.*Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working....Read more...
The IT Support / Systems Technician will be responsible for maintaining clients’ computer systems, networks and peripheral equipment, including diagnosis and rectification of hardware, Microsoft 365 software, e-mail, backup and networking issues, over the phone, via remote tools or on-site visit. The ideal candidate will be an understanding of Microsoft 365 and associated cloud services. You will work for a variety of business clients.
Responsibilities include:
Supporting Microsoft 365 Applications and Platforms
Supporting Microsoft Azure platforms to a basic level
Troubleshooting Desktop Operating Systems
Supporting of VOIP and Teams Phone systems
Supporting Windows Active Directory Services to a basic level
Installing computer hardware operating systems/applications remotely and onsite
Troubleshooting system/network issues and diagnosing hardware/software faults
Supporting Client Firewall, Sonicwall knowledge is an advantage
Providing support, including procedural documentation and relevant reports
Supporting the roll-out of new applications and setting up new user accounts/passwords etc. • Responding within agreed SLA’s to call-outs
Prioritising and managing a range of open cases at any one time.
Establish working relationships with customers and suppliers
Person Specification
You will be self-motivated with strong communication skills and outstanding client-facing abilities. You will thrive under pressure and understand the need to deliver faultless customer service.
Knowledge/experience should include:
Thorough and current knowledge of Office 365, Teams, SharePoint, Exchange Online, Azure, etc
Excellent knowledge of Desktop and Office products
A working knowledge of the use of PowerShell
Good understanding of Microsoft products like SQL, Microsoft Server, and Active Directory
Ability to fault-find technology to include switches, firewalls, routers, internet connections, printers, wireless solutions, and cabling issues
The ability to work in a fast-paced, dynamic environment, prioritising, and multitasking effectively
Demonstrate expertise in all activities associated in the provision of a managed service
Has a good eye to recognise new technology as it evolves, with consideration of how it could enhance our customers’ systems
You will have attained or be working towards your Microsoft 365 fundamentals
Training:During this advanced apprenticeship, you will learn a vast range of knowledge, skills and behaviours, covering topics such as:
Data Security
Hardware & Software
Computer Networking and so much more.
You will undertake the ground-breaking Professional Apprenticeships Information Communications Technician Level 3 qualification. Professional Apprenticeships is an Ofsted Outstanding-rated training provider and holds the title of Bristol and Bath Apprenticeship Training Provider of the Year for 2021.
The programme is designed to mould you into a high-level, all-rounded technician. You will learn in detail about:
Cloud & Mobile Technologies
Technical Problem Solving
Advanced-Data Security
Computer Networks
IT Communication & much more.
These modules are designed to jump-start your career and make you stand out in an increasingly competitive field, boosting your future earning potential.Training Outcome:Staff development is important to Three Cherries and they pride themselves on their fantastic staff retention rate. Upon successful completion of the apprenticeship, there will be exciting opportunities for progression within the business for the right candidate.Employer Description:Three Cherries take the gamble out of business technology. They are a team of experts who live and breathe exceptional customer service. They work hard to make tech as easy to understand as possible, keeping it simple without complex tech jargon. A family-run business, they have maintained the family feel as they have grown, and this shows in their relaxed and friendly culture. They are built on trust without micro-managing and empower the team to work independently. As an apprentice, you will receive full support from your managers who are invested in seeing you reach your full potential. They love being different, love being edgy and are looking forward to having some fresh new ideas to run with and elevate this even further! Working from a stunning location with free on-site parking, this opportunity won’t be around for long!Working Hours :Mon-Fri 9am-5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Contribute as required to the successful completion of IT Projects in line with the IT Managers direction.
In line with IT Project requirements or standard Helpdesk procedure:
Learn about and assist in the configuration and deployment of End User Hardware (Computers / Smartphones / Tablets / Printers)
Learn and demonstrate the necessary skills and behaviours needed to effectively operate, secure, maintain and troubleshoot the company’s fleet of End User Hardware (Computers / Smartphones / Tablets / Printers)
Become conversant in, deploy and maintain the company’s suite of End User productivity and security tools and services (e.g Microsoft 365, Knox, Sentinel One) within a Microsoft based desktop environment
Learn about and assist in the administering of the company Identity solutions (Active Directory, Microsoft Entra)
Learn to respond to requests for IT support in accordance with Help Desk procedures, priorities, SLAs and best ITIL practice to First Line Support level using well spoken English and / or coherent written grammar documenting as necessary along the way
Learn to apply structured techniques to common and non-routine problems, selecting the appropriate tools and troubleshooting techniques along the way in line with organisational guidance
Learn and acquire a working knowledge of a range of cabling and physical connectivity devices (both wired and wireless) along with the networking protocols they are used with
Learn about and maintain an up to date and accurate record of hardware, software and related documentation
Take part in meetings, supervision, training and other events to assist with your development, as requested by your line manager
Undertake a development programme leading to a recognised apprenticeship qualification
Carry out any other duties that are within the scope of the post which could also be requested by the line manager or Head of Service
Keep up to date with current industry trends and emerging technologies
Training:
Information Communications Technician Level 3 Apprenticeship Standard
Training Outcome:
At ICTS UK and Ireland Ltd we are proud that a large proportion of our senior management team have progressed through our organisation having started in operational or junior roles
We value our people and are keen to utilise the Apprenticeship scheme to create and nurture the next generation of talent for our business
The IT Apprentice will be motivated by a longstanding career in IT and with ICTS and should be excited by the prospect of studying towards their professional qualifications
The long-term strategy for this role is for the IT Apprentice to complete their Level 3 qualification and continue to advance through the levels while also progressing within the department as suitable opportunities become available
Employer Description:ICTS specialises in the provision of security services. We serve more than 120 private and public sector organisations across the UK. Our operations are extensive and diverse, ranging from a one-person security operation for luxury boutiques to a thousand-strong team working for multi-national organisations.
From the protection of airports to financial institutions, critical national infrastructure to colleges, ICTS has the experience, resources and knowledge to offer a complete security solution.Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
