An excellent opportunity has become available for a Junior IT Support Engineer / IT Support Technician to join a global ship owner operating within an international environment. Working as part of the IT team, you will support users across both office and vessel locations, helping to resolve technical issues, maintain IT equipment, and support the smooth running of business systems.
This is an ideal opportunity for someone looking to develop their IT support career while gaining exposure to a wide range of technologies.
Key Responsibilities:
* Act as the first point of contact for IT queries, incidents, and service requests from users.
* Provide technical assistance across office and vessel environments.
* Set up, configure, and maintain laptops, desktops, virtual machines, printers, mobile devices, and other IT equipment.
* Support Windows 10 and Windows 11 operating systems, including troubleshooting and configuration.
* Assist with user account administration and access requests using Active Directory.
* Provide remote support using appropriate remote support tools.
* Maintain IT asset information and update technical documentation.
* Monitor equipment performance and assist with maintaining system reliability.
* Support hardware deployments, upgrades, and equipment replacements.
* Escalate more complex infrastructure issues when required.
* Work with external vendors and suppliers where necessary.
* Follow IT policies and Cyber Security procedures.
* Support IT projects as required.
Skills & Experience:
* Previous experience in an IT Support, Helpdesk, Service Desk, Desktop Support, or similar role.
* Experience supporting desktop and laptop hardware.
* Knowledge of Windows 10 and Windows 11.
* Understanding of Active Directory user administration.
* Knowledge of TCP/IP, DNS, DHCP, VPN connectivity, and wired/wireless network troubleshooting.
* Experience supporting printers and peripheral devices.
* Strong troubleshooting and problem-solving abilities.
* Good communication skills with the ability to support users effectively.
* Ability to work independently and as part of a team.
Desirable:
* A degree in Computer Science, Information Technology, or a relevant IT qualification or apprenticeship.
* Previous experience within an IT support or Helpdesk role.
The Ideal candidates previously worked as a IT Support Technician, IT Support Engineer, Service Desk Analyst, Desktop Support Engineer, IT Support Analyst, IT Technician, Helpdesk Technician, IT Helpdesk Analyst, IT Service Desk Analyst, 1st Line Support Engineer, 2nd Line Support Engineer, Technical Support Analyst, Desktop Support Technician, IT Operations Technician, Infrastructure Support Technician
Whats on offer:
* Competitive salary.
* Long-term career development opportunities.
* The opportunity to develop technical skills within a global working environment.
Apply today for this excellent opportunity to join a forward-thinking organisation and develop your career within IT support.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
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Provide first-line and second-line technical support for desktop hardware, software, and related IT services
Resolve incidents escalated from the Service Desk, ensuring service levels are met and colleagues receive excellent support
Support the configuration, installation, maintenance, and imaging of desktop and laptop devices
Assist with the preparation, issue, collection, and movement of IT equipment while maintaining accurate asset records
Carry out basic system administration activities, including support for user and computer accounts
Contribute to problem management, knowledge sharing, and IT projects, helping drive innovation and continuous improvement
Training:Information Communications Technician Level 3.Training Outcome: IT Technician level 3. Employer Description:At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.Working Hours :Monday - Friday, working hours TBCSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
An excellent opportunity has become available for a Junior IT Support Engineer / IT Support Technician to join a global ship owner operating within an international environment. Working as part of the IT team, you will support users across both office and vessel locations, helping to resolve technical issues, maintain IT equipment, and support the smooth running of business systems.
This is an ideal opportunity for someone looking to develop their IT support career while gaining exposure to a wide range of technologies.
Key Responsibilities:
? Act as the first point of contact for IT queries, incidents, and service requests from users.
? Provide technical assistance across office and vessel environments.
? Set up, configure, and maintain laptops, desktops, virtual machines, printers, mobile devices, and other IT equipment.
? Support Windows 10 and Windows 11 operating systems, including troubleshooting and configuration.
? Assist with user account administration and access requests using Active Directory.
? Provide remote support using appropriate remote support tools.
? Maintain IT asset information and update technical documentation.
? Monitor equipment performance and assist with maintaining system reliability.
? Support hardware deployments, upgrades, and equipment replacements.
? Escalate more complex infrastructure issues when required.
? Work with external vendors and suppliers where necessary.
? Follow IT policies and Cyber Security procedures.
? Support IT projects as required.
Skills & Experience:
? Previous experience in an IT Support, Helpdesk, Service Desk, Desktop Support, or similar role.
? Experience supporting desktop and laptop hardware.
? Knowledge of Windows 10 and Windows 11.
? Understanding of Active Directory user administration.
? Knowledge of TCP/IP, DNS, DHCP, VPN connectivity, and wired/wireless network troubleshooting.
? Experience supporting printers and peripheral devices.
? Strong troubleshooting an....Read more...
Provide first-line IT support to colleagues across retail stores, offices and warehouses
Log, prioritise and manage incidents and service requestsTroubleshoot tills, payment terminals, computers, printers and scanners
Resolve password, account access, email and software issues
Support store networks, Wi-Fi and internet connectivity
Set up equipment and user accounts for new starters
Guide colleagues through technical solutions either by phone, email or remote desktop
Keep users informed about progress and expected resolution times
Monitor recurring issues and report potential system-wide problems
Maintain IT equipment records and assist with replacements
Follow data protection, cybersecurity and payment-security procedures
Provide friendly, clear and patient service in a fast-paced retail environment
Help minimise disruption to sales and day-to-day store operations
Training:
Information Communications Technician- dedicated performance coach Level 3 (A level)
Typical duration: 13- 18 months
All done online
Functional skills maths and English if applicable
Training Outcome:
IT support
Employer Description:Balfe’s Bikes is an established independent bicycle retailer, founded in 2008, with stores across London and the South East, offering bike sales, servicing and expert cycling advice through its shops and website.Working Hours :Number of Hours: 40
Lunch break length: ½ hour or 1 hour depending on candidate (unpaid)
Start Time: 8am
Finish Time: 5pm if 1 hour lunch (8hour day)Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Patience....Read more...
Take, log and progress tickets on the helpdesk system
Routine, planned and reactive maintenance IT equipment and peripherals across the client base, including cleaning
Hardware and software repairs in a workshop facility
Carry out network documentation and reporting
Diagnose and resolving faults on IT equipment
Refer serious technical and support problems to senior staff and the appropriate technical / support facility, to ensure the quick resolution of faults
Install software and hardware including the updating of drivers and antivirus software
To record and update requests for support and maintenance with feedback to requestors regarding progress
Provide support for Server based operating systems, desktop and office 365
Attend relevant courses in respect of professional development of ICT knowledge
Undertake small local projects and participate in larger projects under direction
Always maintain confidentiality in respect of customer-related matters and to prevent disclosure of confidential and sensitive information
To be familiar with the requirements of Data Protection legislation and to ensure compliance with it
To undertake any other duties of a similar level and responsibility as may be required
Training:
ICT (Information Communications Technician) Level 3 apprenticeship Standard
You will also receive full training and support from the Just IT apprenticeship team to increase your skills
Your training will include gaining a Level 3 IT qualification
Training Outcome:
Career progression opportunities
Potential full-time position after successful completion of the Apprenticeship
Employer Description:Driving Success Through Technology Customer focused IT Support, Cyber Security and Communications solutions, from one of the UK’s leading Managed Service Providers.Working Hours :Monday - Friday 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Creative,Patience....Read more...
