The successful candidate will be working within the technical services support desk; Responding to critical stakeholder queries and issues and providing support with an escalation path. Testing, configuring and fault finding on a huge range of technology related hardware.
Ideal candidate should have some basic knowledge and more importantly a keen interest in laptops, desktop PC’s, Apple hardware and server technologies.
Typical roles and responsibilities also include:
Desktop PC and Laptop software builds and imaging
Testing and fault finding of various IT Hardware
Providing Hard Drive / Solid State disks erasure and destruction techniques and processes
Erasing and configuring network infrastructure hardware
Auditing and logging IT Hardware
Following in-house procedures from start to finish
Training:
Level 3 Information Communications Technician Apprenticeship Standard
Functional Skills in maths and English if required
Blended on/off the job training and location to be confirmed
Training Outcome:
Full-time employment is expected once the apprenticeship is complete
Further training opportunities with Higher Level Apprenticeships are also available
Employer Description:Our company has focused on building a team of IT specialists and experienced support technicians to provide effective support, both internally and externally.Working Hours :Monday - Friday, 9.00am - 5.30pm.Skills: Communication skills,IT skills,Customer care skills,Problem solving skills,Logical,Team working....Read more...
Your responsibilities may include:
Providing technical support for hardware and software issues
Assisting with network setup, maintenance, and troubleshooting
Responding to user queries and resolving IT-related problems
Supporting system updates, security checks, and routine maintenance
Supporting day-to-day operations
Working alongside experienced staff
Participating in ongoing training and development
Training:During your apprenticeship, you will:
Receive regular training from Excellence Solutions Limited
Complete at least 20% off-the-job training
Study the Level 3 IT Solutions Technician Apprenticeship
Gain hands-on experience in a real working environment
Training Outcome:
After successfully completing the Level 3 IT Solutions Technician apprenticeship, the apprentice will typically progress into roles such as IT Support Technician, Service Desk Analyst, or Desktop Support Engineer.
With further experience and development, there are opportunities to advance into more specialised or senior roles, including Systems Administrator, Network Engineer, Cloud Support Engineer, or Cybersecurity Analyst.
The apprentice may also choose to continue their professional development through higher-level apprenticeships (such as Level 4 or Level 5 programmes) or industry-recognised certifications, supporting long-term career progression within the IT sector.
Employer Description:Our partner is a UK-based technology company delivering innovative digital solutions to businesses of all sizes. They specialise in software development, web design, and IT consulting, helping organisations improve efficiency, strengthen their digital presence, and achieve sustainable growth. The apprentice will join a supportive and collaborative environment focused on quality, innovation, and continuous learning.Working Hours :Full-time, 30 hours per week.
Working days: 4 days (shifts to be confirmed).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Analytical skills,Logical,Team working,Initiative....Read more...
Support & Troubleshooting: Provide first-line technical support via phone, email, or portal. Troubleshoot hardware, software, and basic network issues.
Incident Management: Log all queries, requests, and incidents in the helpdesk system, ensuring timely updates and follow-ups.
User Administration: Manage user accounts, permissions, and access controls (e.g., Active Directory).
Equipment Maintenance: Assist in setting up, repairing, and deploying computers, mobile devices, and peripherals.
Documentation & Escalation: Escalate unresolved issues to senior technicians and help maintain asset databases or technical documentation.
Learning & Development: Actively participate in apprenticeship training, attend required college sessions, and complete assignments.
Training:Weekly Online delivery by Microsoft Teams through Sheffield CollegeTraining Outcome:The successful candidate will develop a skillset in desktop support, networking and enterprise mobility management, and cyber security. These skills will be foundational in an IT career. Typically, an IT service apprentice will progress to be an IT support technician (2nd Line) and can then specialise as a Network engineer or a Systems AdministratorEmployer Description:Our purpose is to give patients and their families the high-quality care they need, treating each person as a unique individual. We promise to listen to their wishes and choices, tailoring our care and support so they can make the most of every day. We work with others to champion improvements in end-of-life care, in Sheffield and beyondWorking Hours :9am – 5pm; Mon- Fri.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative....Read more...
Answer incoming support calls, providing a friendly and helpful first point of contact.
Dealing with users on the telephone and on occasion in person to determine issues quickly and clearly.
Managing personal Service Desk ticket queue, ensuring ticket data is clear, concise and up to date.
Providing excellent customer service from start to finish.
Configuring wireless controllers and access points to deploy our solutions.
Update and manage documentation in line with company requirements.
Assessing issues quickly, taking appropriate action to escalate when required.
Providing new hardware installs (where appropriate)
Maintenance of IT equipment i.e syncing printers, hardware repairs.
Microsoft Windows Desktop Support.
Active directory – change passwords, update settings, create and delete users.
Excellent written and verbal communication skills.
Strong ability to self-learn and progress.
Approachable with good people skills.
Training:Level 3 Information Communications Technician
Whilst the majority of training will take place at the employers' premises, there will be occasional attendance required at Cirencester College.Training Outcome:The role offers long term security and the opportunity to progress into a permanent position.Employer Description:Supportwise IT Services are a small but growing IT business focused on delivering excellent uptime and performance, as well as mitigating security risks.
We work with businesses of all sizes but with a focus on SMBs and SME’s, with an aim to cultivate long-term relationships with clients, built on mutual respect and support.
We are an inclusive and hardworking team who offer an exciting, fast paced, and supportive work culture. Our aim is for staff to be enthusiastic, to enjoy and to really take pleasure in their work, and we are looking for someone who also appreciates such qualities to join our team.Working Hours :Monday to Friday.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Responsibilities and tasks will include:
Providing hands-on support for Windows 11 IT systems, including: issuing and tracking hardware, assisting users with initial logins and system setup, troubleshooting configuration or cabling issues, and installing port replicators for new laptops
Providing hands-on support for hardware changes, including setting up and configuring user devices such as desktops, laptops, and peripherals
Safely disconnecting, relocating and storing existing equipment and cabling in line with electrical safety and manual handling guidelines, ensuring all connections are secure and neatly arranged to meet safety standards
Provision of support for any reasonable software changes
Performance of routine maintenance tasks such as updates, backups, and system checks
Assistance in diagnosing and resolving simple hardware and software issues
Assisting with IT asset management and inventory tracking
Responsibility for care, operation and daily checks on company-assigned vehicle i.a.w. policy
Responding to basic IT support requests via email, ticketing systems, or in person
Escalating more complex or unresolved customer issues to the Team Leader, when required
At all times providing excellent customer service on client site, following documented procedures and support guidelines
Following all onsite security and health and safety protocols
Training:Apprenticeships include time away from work for specialist training as well as daily on-the-job training. Face-to-face training will take place with our partner apprenticeship provider- Peta Training & Consultancy Ltd, Cosham, Portsmouth.Training Outcome:Successful completion of the apprenticeship may lead to roles such as:
Associate IT Technician (SFIA Level 2)
Service Desk Analyst
Desktop Support Engineer
Employer Description:ALTAEDGE helps the Ministry of Defence and other security organisations solve complex problems with practical and strategic expertise. It works closely with clients to deliver clear, effective solutions. The company manages capability projects to ensure they meet organisational goals and deliver results. With experience across the Navy, Army, and RAF, ALTAEDGE supports digital change and ongoing capability development.Working Hours :Monday to Friday 7.30am to 4.30pm.
You may be required to work overtime/additional hours when authorised and as necessitated by the needs of the business.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Team working,Patience....Read more...
IT Support & Infrastructure:
Provide 1st line IT support for club staff, coaching staff and operational teams
Install, configure and maintain desktop computers, laptops, printers and mobile devices
Support Windows and/or macOS environments, including user accounts and permissions
Assist with network troubleshooting, including wired and wireless issues
Maintain IT asset inventory and documentation
Assist with software deployment, updates and patch management
Support Office 365 cloud services
Audio Visual (A/V) & Media Technology
Maintain and support A/V systems across the stadium, offices and training facilities
Configure and troubleshoot:
Meeting room presentation systems
Projectors and display screens
Video conferencing systems (e.g., Teams, Zoom)
Assist with matchday A/V operations, including LED screens, media room and presentation systems
Matchday Technology Support:
Provide IT and A/V support during home matchdays and club events
Assist with setup and troubleshooting of:
Scoreboard and stadium display systems
Ticketing or access control systems
Coordinate with operations and stadium teams to ensure systems are operational before events
Ad-Hoc Technical Support:
Provide responsive support for ad-hoc IT and technical requests from various departments, including coaching, medical, media and administration
Assist with equipment setup for meetings, presentations and club events
Assist with IT-related projects and infrastructure upgrades
Training:
One day study day- remote
Training Outcome:
Could lead to a permanent position for the right person
Employer Description:Working as an IT Technician for Hednesford Town Football Club brings together a genuine passion for technology and a deep love for football. The role blends hands‑on technical problem‑solving with supporting the digital side of a historic community club—whether improving matchday systems, enhancing network reliability, or helping modernize the club’s operations. It’s a position that not only strengthens IT expertise but also connects that skillset to the energy, teamwork and spirit of the sport, making every project feel meaningful both professionally and personally.Working Hours :37 hours. The ideal candidate will be available to work evenings and weekends to cover matchday fixtures.Skills: IT skills,Attention to detail,Team working,Creative,Initiative....Read more...
The role will be based in Salisbury and the surrounding area but you will also be required to travel to various locations in the UK when onsite support is required.
Key responsibilities:
Provide desktop support for operating system and application issues either via email or phone with remote support tools or by making site visits
Be involved in the day to day running of the Support Team
Managing anti-virus & backups systems
Deploying new applications
Configuring new equipment such as Network Attached Storage devices, printers, MFDs, routers & switches
Maintain a high level of customer satisfaction
Install and maintain wired and wireless networks
Fault logging, tracking and escalation
Configuring and updating physical and virtual servers
The role will be suited to someone who seeks a role in which they can develop their skills and knowledge working as a key part of a small team. No two days will be the same in this role and so the successful candidate will thrive on a dynamic working environment. Good telephone and written communication skills are a must.
The successful candidate should be confident in their ability to provide support, be dynamic and be able to problem solve efficiently maintaining confidence under pressure. Skills, characteristics and experience in the following:
Windows 10 /11
Office 2010 - 365
Active directory
Windows server
Hardware troubleshooting
LAN / TCPIP / DHCP / DNS / Firewalls / VPN’s / Wi-Fi
Azure
Hyper-V & VM Ware experience
Mac hardware and OSX
Security and cyber awareness
Audio-Visual hardware and software
Training:
During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Information Communication Technician standard
The training covers the following core occupational duties:
https://www.instituteforapprenticeships.org/apprenticeship-standards/information-communications-technician-v1-2 Training Outcome:
This is a permanent position. At the end of the apprenticeship, the successful candidate will have a Level 3 qualification as an Information Communication Technician
Employer Description:Fawcetts IT is a specialist IT service company, working with clients in Salisbury, Wiltshire and further afield, where we provide a single point of contact for all your technology needs, for a seamless service and support when you need it.
At Fawcetts IT, we believe that technology can make any business stronger. So whatever the size or nature of your enterprise, our aim is to tailor our flexible IT and technology services to meet your needs and help your business work better and more effectively.
Our Technical Department is led by Dean Williams who has more than 25 years’ experience in delivering IT services, ranging from IT support to business analysis and from project management of major systems to infrastructure and networking implementations.
We are also experienced in working with clients of all sizes, from small businesses to multi-million pound, multi-site operations, and in sectors including accounting, construction, education, food processing and manufacturing.Working Hours :Monday to Friday, 8.30am to 4.30pm but if other staff are out this may change to 8.00am - 4.00pm or 9.00am - 5.00pm At times there will be a need to work longer hours or outside of hours on a planned basis, this is paid additionally at 1.5x hourly rate.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative....Read more...
Learn to design and execute test cases for software applications
Assist in identifying, documenting, and tracking software defects
Gain experience with manual and automated testing techniques
Support quality assurance processes and testing activities
Training:Why choose our Junior Developer Level 3 apprenticeship?
QA’s Junior Developer Level 3 apprenticeship develops digital skills and provides the technical grounding needed to become a well-rounded, entry-level programmer. Junior Developers work as part of a software development team to build simple software components on web, mobile or desktop apps to be used by other members of the team as part of larger software development projects.
QA’s Junior Developer Level 3 apprenticeship programme enables the apprentice to:
Explore a wide range of skills including Python, C#, Java, SQL, HTML, CSS, JavaScript, Git, Microservices and cloud
Interpret simple design requirements for discrete components of a project under supervision
Implement code which other team members have developed to produce required components
Gain the following qualifications upon successful completion of the Junior Developer Level 3 programme:
Software Development Technician Level 3
BCS Certificate in Systems Development Context and Methodologies
BCS Certificate in Programming
Tools and technologies learned: Apprentices will learn to use Python, C#, HTML5, CSS3, JavaScript and Git.Training Outcome:After this apprenticeship there is the potential full-time employment for the right candidate upon successful completion of the apprenticeship.Employer Description:Inspire ATA are a flexi-job provider, so you will be employed by Inspire ATA and placed with Detego Global for your apprenticeship.
Detego Global are the creators of the Detego® Unified Forensics Platform, an end-to-end suite of modular digital forensics tools which are used globally by military, law enforcement, intelligence agencies and enterprise organisations. With today's investigators faced with an onslaught of digital devices and the corresponding mass of data that is created, Detego® has become the go to toolset to rapidly acquire, analyse and act on evidence and intelligence.
Detego Global is proud to employ the brightest software development talent, led and supported by a world class senior management team from the military, law enforcement, government and technology fields. The company is headquartered in Horsham, United Kingdom with additional offices in Washington, USA, Singapore and Johannesburg, South Africa.Working Hours :Days and shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Problem solving skills,Team working....Read more...
Learn to debug code and investigate software bugs
Provide customer support for technical issues
Assist in bug identification and root cause analysis
Progress toward code bug fixing and development support activities
Gain exposure to software development lifecycle and coding practices
Training:Why choose our Junior Developer Level 3 apprenticeship?
QA’s Junior Developer Level 3 apprenticeship develops digital skills and provides the technical grounding needed to become a well-rounded, entry-level programmer. Junior Developers work as part of a software development team to build simple software components on web, mobile, or desktop apps to be used by other members of the team as part of larger software development projects.
QA’s Junior Developer Level 3 apprenticeship programme enables the apprentice to:
Explore a wide range of skills, including Python, C#, Java, SQL, HTML, CSS, JavaScript, Git, Microservices and cloud
Interpret simple design requirements for discrete components of a project under supervision
Implement code which other team members have developed to produce required components
Gain the following qualifications upon successful completion of the Junior Developer Level 3 programme:
Software Development Technician Level 3
BCS Certificate in Systems Development Context and Methodologies
BCS Certificate in Programming
Tools and technologies learned: Apprentices will learn to use Python, C#, HTML5, CSS3, JavaScript and Git.Training Outcome:After this apprenticeship there is the potential full-time employment for the right candidate upon successful completion of the apprenticeship.Employer Description:Inspire ATA are a flexi-job provider, so you will be employed by Inspire ATA and placed with Detego Global for your apprenticeship.
Detego Global are the creators of the Detego® Unified Forensics Platform, an end-to-end suite of modular digital forensics tools which are used globally by military, law enforcement, intelligence agencies and enterprise organisations. With today's investigators faced with an onslaught of digital devices and the corresponding mass of data that is created, Detego® has become the go to toolset to rapidly acquire, analyse and act on evidence and intelligence.
Detego Global is proud to employ the brightest software development talent, led and supported by a world class senior management team from the military, law enforcement, government and technology fields. The company is headquartered in Horsham, United Kingdom with additional offices in Washington, USA, Singapore and Johannesburg, South Africa.Working Hours :Days and shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Problem solving skills,Team working....Read more...
Work independently to troubleshoot and resolve incidents and service requests
Maintain and contribute towards a knowledge base
As part of the IT Support team in ensuring that the network, hardware, software and peripherals are running smoothly, with access levels, applications and desktop setups appropriate for different users
Maintain online services that extend the school network, such as Microsoft 365 and MIS, etc
Setting up, checking and packing away sets of iPads, laptops, etc. when booked. Highlight any issues so that these can be addressed
To function as an escalation point for tickets requiring local on-premise involvement to resolve
Offer support to other team members to help them troubleshoot and resolve incidents and service requests
Assisting staff and pupils with software and hardware
Routine maintenance of hardware and software, including replacing printer consumables, fixing paper jams, and cleaning projector filters
Minor repairs to hardware
Security of the network
Security marking and keeping an inventory of equipment
Identify and inform areas that will improve school IT security.
Provide on-the-ground technical support for implementing project activities
Complete individual project tasks within the expected time frame
To closely monitor use of audio/visual materials and equipment, and reclaim after use. To ensure that all resources are secure at all times when not in use
To assist with maintaining and erecting staging, sound and AV equipment as and when required
To liaise with outside suppliers in the hiring and potential purchases of audio/visual equipment for events and future projects.
To be responsible for the production of audio/visual material for both internal and external uses for the promotion of/use by the school
Help the Trust and academies achieve compliance with the Data Protection Act, RPA and GDPR
Ensure that Copyright Licensing Authority guidelines are adhered to, as advised by the IT Management Team
Assist staff on correct network procedures and use of new software
To attend up to five agreed and specific evening events, to provide technical support. E.g. parents evenings
Advise staff and students on how to be “Cyber Safe” in accordance with NCSC or DFE guidelines
To maintain staff and pupil confidentiality
Training:An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisationLET ME PLAY LIMITED.
Your training courseIT solutions technician.
Equal to Level 3 (A level).Training Outcome:Potential full-time employment for the right candidate upon successful completion of the apprenticeship.Employer Description:Inspire ATA is an official Flexi-Job Apprenticeship Agency, licenced by the Department for Education. Currently ranked 1st in the Rate My Apprenticeship Top 100 Apprenticeship Employers in the UK Award 2024-2025. Inspire ATA specialises in creating apprenticeship opportunities, where we recruit and employ the apprentice on behalf of our host clients, enabling us to offer additional support and a better experience for both the apprentice and the client as the experts in the industry. We arrange the most suitable and appropriate apprenticeship training from one of our partnered training providers. If you are successful in securing an apprenticeship with Inspire ATA, it is important to understand that Inspire ATA will be your employer and the apprenticeship placement will be a separate organisation that simply hosts you as an apprentice. As a Flexi-Job Apprenticeship Agency, Inspire ATA performs an important role in developing the UK labour market and it is our responsibility to ensure that talent is recognised, developed, and matched with business needs, whatever the background of the individual, irrespective of gender, race, disability, age, religion or belief, relationship orientation, marital or civil partnership status, pregnancy or maternity and gender reassignment. We are proud of the diverse nature of our business and work with clients to ensure that all candidates are treated with courtesy and respect.Working Hours :Monday - Thursday 8am - 4pm, Friday 8am - 3.30pm (30-minutes lunch break).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Analytical skills....Read more...
