Providing initial triage of service requests and identifying the appropriate IT resources
Logging, monitoring and tracking incidents through the call management system
Providing first-line resolution for hardware, software and application issues
Escalating incidents and service requests in line with service level agreements
Keeping users informed of progress and ensuring excellent customer service
Supporting desktop hardware, operating systems and business applications
Assisting with desktop asset management
Contributing to service improvement by analysing call trends and identifying recurring issues
Adhering to IT policies, information security standards and health and safety requirements
Supporting the wider work of the IT Services department where required
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:This apprenticeship provides a strong foundation for a long-term career in IT. On successful completion, there may be opportunities to apply for permanent roles within the IT Services team, subject to performance and organisational needs.
Potential career pathways include:
Desktop Support Analyst
IT Support Technician
Application Support Analyst
Infrastructure or Systems Administrator
You will gain valuable experience within a respected national organisation, developing both technical expertise and professional skills to support future career progression.Employer Description:The Royal College of Physicians (RCP) is a professional membership body for hospital doctors, with over 40,000 members in the UK and internationally. Founded in 1518, we work to improve patient care and reduce illness through education, influence and collaboration.
We are committed to creating an inclusive, supportive workplace where our values – taking care, learning and being collaborative – guide everything we do.Working Hours :Standard working hours are on a rota to cover between 8am and 6pm, Monday to Friday. Exact shifts TBCSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working....Read more...
The successful candidate will be working within the technical services side of our business; Testing, configuring and fault finding on a huge range of technology related hardware. Ideal candidate should have some basic knowledge and more importantly a keen interest in laptops, desktop PC’s, Apple hardware and server technologies
Typical roles and responsibilities include:
1st line support & helpdesk
Desktop PC and Laptop software builds and imaging
Testing and fault finding of various IT and Audio Visual Hardware
Providing Hard Drive / Solid State disks erasure and destruction techniques and processes
Erasing and configuring network infrastructure hardware
Auditing and logging IT and Audio Visual Hardware
Maintaining stocks of equipment
Following in-house procedures from start to finish
Training:
Level 3 Information Communications Technician Apprenticeship
Functional Skills in maths and English if required
Blended on/off the job training and location to be confirmed
Training Outcome:
Full-time employment is expected once the apprenticeship is complete
Further training opportunities with Higher Level Apprenticeships are also available
Employer Description:The employer we are working with is a prestigious, managed service provider who specialise in Print, IT and Communications for SMEs to international businesses and education providers. Working closely with clients to ensure they receive the best product and service for them at the best price.
They adopt a consultative approach and will, through a unique ‘efficiency path’ process, help understand exactly where a business is positioned. They achieve this through benchmark performance testing within the four pillars that encompass our TASC value.
Technology – Account Management – Service – CostWorking Hours :Monday- Friday, 9.00am- 5.00pmSkills: Communication skills,IT skills,Customer care skills,Problem solving skills,Logical,Team working....Read more...
The successful candidate will be working within the technical services side of our business; Testing, configuring and fault finding on a huge range of technology related hardware. Ideal candidate should have some basic knowledge and more importantly a keen interest in laptops, desktop PC’s, Apple hardware and server technologies
Typical roles and responsibilities include:
1st line support & helpdesk
Desktop PC and Laptop software builds and imaging
Testing and fault finding of various IT and Audio Visual Hardware
Providing Hard Drive / Solid State disks erasure and destruction techniques and processes
Erasing and configuring network infrastructure hardware
Auditing and logging IT and Audio Visual Hardware
Maintaining stocks of equipment
Following in-house procedures from start to finish
Training:
Level 3 Information Communications Technician Apprenticeship
Functional Skills in maths and English if required
Blended on/off the job training and location to be confirmed
Training Outcome:
Full-time employment is expected once the apprenticeship is complete
Further training opportunities with Higher Level Apprenticeships are also available
Employer Description:The employer we are working with is a prestigious, managed service provider who specialise in Print, IT and Communications for SMEs to international businesses and education providers. Working closely with clients to ensure they receive the best product and service for them at the best price.
They adopt a consultative approach and will, through a unique ‘efficiency path’ process, help understand exactly where a business is positioned. They achieve this through benchmark performance testing within the four pillars that encompass our TASC value.
Technology – Account Management – Service – CostWorking Hours :Monday- Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Customer care skills,Problem solving skills,Logical,Team working....Read more...
IT TechnicianCompetitive salaryFull Time, PermanentHome based – Harrogate
Are you someone that likes to make things happen?Are you organised and solutions orientated?
If this is you, then we have an exciting opportunity to join an established and respected Printed Circuit Board (PCB) specialist.Fineline VAR are the UK subsidiary of Fineline Global, one of the world’s leading suppliers of PCB’s. Following continued growth, we are looking for an IT Technician to join our team who is focused on providing a first-class service to our team.We believe our people are our strongest asset. We foster a diverse, inclusive community built on honesty, authenticity, and respect—making it an exceptional place to grow your career.General Job DescriptionWe are looking for a proactive, user-focused IT Technician to join our fast-paced IT Operations team. In this role, you will be the go-to person for our internal employees, ensuring that all IT equipment, software, and systems run smoothly. The ideal candidate possesses a strong technical aptitude, a methodical approach to problem-solving, and a genuine desire to provide exceptional internal service and support.Duties include:
Supporting the day-to-day operations of query resolution for internal users, tackling system and equipment issues efficiently.Configure, install, monitor, and maintain IT users’ desktop software and hardware, including new equipment setups.Providing comprehensive technical and application support, exercising methodical diagnostic skills to resolve unfamiliar issues and determine root causes.Evaluating, maintaining, and modifying desktop application packages.Documenting solutions to problems and developing clear, accessible end-user guidelines.Providing excellent service to internal users, acting as a role model for the team by consistently exceeding defined KPIs.Promote IT best practices and identify operational improvements for the efficient day-to-day running of IT Operations.Occasional travel is expected as part of fulfilling the role.Undertake any other reasonable duties required in line with capabilities and the needs of the company and its clients.
You will possess:
Solid knowledge of Microsoft 365 system administration, operating systems, and common software/applicationsExcellent verbal & written communication skills.Strong understanding of cybersecurity fundamentals and best practicesStrong technical aptitude with a methodical approach to diagnosing the root cause of issues, coupled with a constant desire to learn and acquire new knowledge.A structured and independent way of thinking.Highly flexible, open to change, and able to adapt quickly to the evolving needs of the business in a fast-paced environment.Excellent organizational skills with the ability to manage multiple activities simultaneously, ensuring high quality even under tight schedules.Attention to detail.A desire to progress.
Work Experience Requirements
Previous experience of working in an IT support environment.Knowledge and understanding of Microsoft 365.
Education Requirements:
O’Level / GSCE minimum (or equivalent).Related professional IT qualifications or certifications are highly beneficial but not essential.Holding a CompTIA A+ or Microsoft 365 Certified: Administrator Associate certification is a strong advantage.
INDLS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.....Read more...
If you have an interest in IT and social media and are keen to learn more whilst putting these new skills in to practice in the workplace, this is a great opportunity to begin a career in the sector.
Job Purpose: To support the smooth running of the school’s IT systems while also leading on digital content creation and media communications. This role combines technical IT support with creative media production, including managing the school website, social media platforms, and weekly newsletter. The apprentice will gain hands-on experience in both computing and digital media within a busy secondary school environment.
Key Responsibilities:
IT Support & Technical Duties
Provide first-line technical support to staff and students
Support maintenance of desktop computers, laptops, and classroom devices
Assist with hardware setup, upgrades, and basic repairs
Provide printer support, including troubleshooting and maintenance
Assist with installation of software and updates
Support audio-visual equipment for assemblies, events, and classrooms
Log and respond to IT support tickets
Maintain IT equipment inventory
Media & Content Creation:
Create engaging digital content (graphics, short videos, photography) for school use
Update and maintain the school website with news, events, and key information
Manage and schedule posts across school social media platforms
Design and produce the weekly school newsletter
Capture photography and video at school events
Support promotional materials for open evenings, recruitment, and enrichment activities
Ensure content aligns with school branding and safeguarding policies
A strong interest in IT, computing and digital skills is essential for this role. Training:
Information Communications Technician (Level 3)- Support Technician
Fortnightly attendance at Riverside College, Widnes
Training Outcome:
There may be opportunities to apply for internal positions if these arise following the Apprenticeship
Employer Description:Broughton Hall Catholic High School is a school in Liverpool, which teaches Year 7 to 13 pupils. Working Hours :Monday to Friday 8.30am to 4pm, term time only +10 daysSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Analytical skills,Non judgemental,Patience,Able to meet deadlines,Good written skills,Able to work independently,Able to work as part of a team,Interest in digital content,Interest in photography....Read more...
IT Support & Infrastructure
Provide 1st line IT support for club staff, coaching staff and operational teams
Install, configure and maintain desktop computers, laptops, printers and mobile devices
Support Windows and/or macOS environments, including user accounts and permissions
Assist with network troubleshooting, including wired and wireless issues
Maintain IT asset inventory and documentation
Assist with software deployment, updates and patch management.Support Office 365 cloud services
Audio Visual (A/V) & Media Technology
Maintain and support A/V systems across the stadium, offices and training facilities
Configure and troubleshoot:
Meeting room presentation systems
Projectors and display screens
Video conferencing systems (e.g., Teams, Zoom)
Assist with matchday A/V operations, including LED screens, media room and presentation systems
Matchday Technology Support
Provide IT and A/V support during home matchdays and club events
Assist with setup and troubleshooting of:
Scoreboard and stadium display systems
Ticketing or access control systems
Coordinate with operations and stadium teams to ensure systems are operational before events
Ad-Hoc Technical Support
Provide responsive support for ad-hoc IT and technical requests from various departments including coaching, medical, media and administration
Assist with equipment setup for meetings, presentations and club events
Assist with IT-related projects and infrastructure upgrades
Training:
One day study day- remote
Training Outcome:
Could lead to a permanent position for the right person
Employer Description:Working as an IT Technician for Hednesford Town Football Club brings together a genuine passion for technology and a deep love for football. The role blends hands‑on technical problem‑solving with supporting the digital side of a historic community club—whether improving matchday systems, enhancing network reliability, or helping modernize the club’s operations. It’s a position that not only strengthens IT expertise but also connects that skillset to the energy, teamwork and spirit of the sport, making every project feel meaningful both professionally and personally.Working Hours :37 hours. The ideal candidate will be available to work evenings and weekends to cover matchday fixtures.Skills: IT skills,Attention to detail,Team working,Creative,Initiative....Read more...
We are looking for an IT Support Technician (Apprentice) able to provide first-line support to our UK and Europe-based employees. Working with Rayner IT colleagues globally, the individual will be responsible for the following:
ServiceDesk - monitoring the queue of tickets - responding, resolving and communicating with end users as required to resolve incidents and requests in line with Company/IT policies and procedures
Remote support to end users to troubleshoot and resolve issues
Building new laptops to company standard image/profile
Decommissioning of old IT equipment (e.g. laptops, printers, network equipment)
Provide software installations and updates, following global software standards
Identity and access management - troubleshoot user account issues and modifications in line with security requirements
Monitor network equipment for issues and respond in conjunction with IT Infrastructure colleagues
Your key responsibilities will be:
Resolution of ServiceDesk tickets within agreed SLAs
First line support for office-based employees
Remote support for field-based employees
Maintaining Company standards for software / application deployments
Assist in the procurement of IT equipment in line with Company standards
Advising the user community on correct and secure usage of IT equipment and systems
Ensuring security measures for IT systems are monitored and maintained
Working closely with global IT colleagues, contribute to the on-going development of the IT function in Rayner
Skills Required (desirable, not essential):
Remote Employee Support
Windows Desktop/Server Administration
Microsoft Entra and Group Policy Management
Windows Imaging Administration and Management (InTune and Autopilot)
Software Automation, Deployment and Patching
Office 365/Azure AD Administration
Architecture and Infrastructure Support (Network Layer understanding - Minimally Layers 1-4)
Basic hardware repair (laptop/desktops)
Essential:
As an apprentice, a desire to develop IT skills and pursue a career in IT is essential
Ability to communicate clearly and effectively with the end-user community
Relevant qualification in aspects or IT support and administration is desirable but not essential as an apprentice
Basic familiarity with IT hardware and software, security standards and networking protocols
Training:
An apprenticeship includes regular training with a college or other training organisation
At least 20% of your working hours will be spent training or studying
Information Communication Technician Level 3 apprenticeship standard
You will also receive full training and support from the Just IT Apprenticeship team to increase your skills
Your training will include gaining a Level 3 Information Communication qualification
Training Outcome:
Over 90% of our apprentices move on to permanent full-time employment in the tech industry. There are also opportunities to extend your training with a higher-level Apprenticeship Programme
Just IT have already helped over 1000 people start their tech and digital careers with an apprenticeship
Employer Description:Our mission is to deliver innovative and clinically superior ophthalmic products that consistently respond to the expectations of our global customers and reward the profound trust placed in us to improve sight and quality of life. Our full range of ophthalmic solutions are designed to provide surgeons and patients with the best visual outcomes.Working Hours :Monday to Friday 9am to 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience,Physical fitness....Read more...
Working in Digital Roles in the NHSYou don’t need to work in a clinical role to help the NHS save lives. Across the North West, healthcare organisations recruit apprentices each year through the Skills Development Network’s Foundation Digital Apprenticeship, helping to build the digital workforce that modern healthcare depends on.
As a Software Development Technician Apprentice, you’ll play an important part in supporting the use of data and technology that helps staff deliver safe, effective patient care. You’ll gain hands‑on experience in a real NHS environment, build valuable digital and workplace skills, and work towards a nationally recognised qualification - all while making a genuine difference.
You’ll be employed on a full‑time, fixed‑term contract and attend weekly training as part of your apprenticeship. Alongside this, you may have the opportunity to achieve additional industry‑recognised qualifications. We’re looking for motivated individuals who are organised, willing to learn, and have a genuine interest in IT and technology.
As a Skills Development Network apprentice in the NHS, you’ll be starting your career with the UK’s largest employer. In addition to excellent learning and progression opportunities, you’ll benefit from a competitive salary, generous annual leave, and flexible working options.
What You’ll Learn and DoYou’ll be trained to support staff across the NHS by helping them use digital systems and technology confidently. With support, you will learn how to:
Assist the building software for web, mobile or desktop applications.
Interpreting design requirements.
Implementing code.
Working within a development lifecycle.
Testing software to meet functional requirements.
Incorporating security into code.
Support the development of user interfaces.
Prioritising and working in accordance with defined standards of service and other organisational coding policies.
You’ll never be expected to know everything straight away - learning is part of the job.
Who This Role Is Perfect ForThis role is ideal if you:
Are leaving school or college
Enjoy IT, computers, or technology
Like helping people and solving problems
Want a practical alternative to university
Are reliable, keen to learn, and open to new challenges
No previous work experience is required.Training:During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Software Development Technician standard.
The training covers the following core occupational duties:
https://www.instituteforapprenticeships.org/apprenticeship-standards/st0128-v1-1Training Outcome:This is a fixed‑term apprenticeship, but it gives you:
Valuable NHS experience
A recognised qualification
Support and guidance to apply for permanent roles
Many apprentices go on to further digital roles within the NHS or wider industry.Employer Description:The NHS has a multi-billion pound budget to deliver an efficient, modern, safe and effective healthcare service to patients. As they go through a period of transformation that sees efficiency savings impacting on their limited resources, they are looking to develop new talent to help deliver this challenge.
The NHS is one of the largest and most diverse employers in the UK, with nearly 2 million people working across more than 350 careers. Digital roles are among the fastest-growing areas in healthcare, and this is your chance to be part of that transformation.Working Hours :Full-time, 37.5 hours per week (Monday - Friday, 9am - 5pm).Skills: Communication skills,IT skills,Problem solving skills,Team working,Reliable,Adaptable,Interest in Technology....Read more...
The IT Operations Department consists of 6 technical teams, who are responsible for the following IT functions:
Desktop Team - Build/Delivery/Installation of PC devices, printers, and iPads/iPods. The team are responsible for the deployment and maintenance of operating systems and applications. Working with end users to carry out investigation and troubleshooting to ensure the systems work within a prescribed service level. The team are also responsible for patching devices into network ports and undertake switchport configuration. Maintenance/repairs are also dealt within the team as well as patch management.
Server Team - Build and manage the core data centre server environments. They are responsible for the deployment, support and maintenance of server hardware and operating systems, including the management of the environment to ensure high levels of availability are achieved. This includes technologies such as Windows Server OS, VMware virtualisation and Veeam Backup Suite.
Networks Team - Design, Build and manage the network infrastructure to work within prescribed service levels to ensure high levels of availability. The Team are responsible for Cabling (both Copper and Fibre), Communications cabinets, Routing, Switching, Firewalls, UPS and many leased line type connections for Community Sites.
Telephony - Design, Install and manage the telephony environment (both VOIP and Mobile), as well has hosting call centre functionality for both Primary and Acute health care.
Service Desk - Monitor call flows and follow up any breaches of the SLA following ITIL best practice. The team work closely with the other operational teams to develop scripts to ensure that the calls are handled quickly and efficiently to the correct teams. They are also the lead for the Change Advisory Board for the Trust.
Cyber Security - Ensure the Trust is maintaining a safe and secure IT network including penetration testing.
It is envisaged that the successful candidate will rotate through these teams to gain a broad knowledge of the IT function within a Healthcare environment.
Duties will include:
To support the IT Operations teams in all aspects of relevant service delivery
To assist in maintaining a high standard of customer service to the South Devon Health Community
To support the IT Operations teams in the day to day running and delivery of services provided by the department
Primary duties and areas of responsibility:
Ensure appropriate and accurate documentation is recorded relevant to the role
Support and assist the IT Operations teams on a day-to-day basis as workload determines, reacting to changes in priorities as service dictates
Participate in monitoring IT Service Desk requests
Dealing with telephone calls and enquiries efficiently in a polite and professional manner
Prioritise own workload to meet deadlines
Participate in departmental team meetings offering suggestions and recommendations as appropriate to improve the current service
With the support of the line manager identify own learning requirements and maintain effective skills to carry out the role
Attend review meetings with Line Manager
Communication ans working relationships:
Internal: All members of staff
External: Local Trust’s, other Hospitals, GP Practices, Patients, Members of the public
This job description is neither definitive nor exhaustive and is not intended to be totally comprehensive, It may be reviewed in the light of changing circumstances following consultation with the post holder and line manager
This job description is to be read in conjunction with all current TSDFT policies & guidelines.Training:
As an apprentice, you’ll work at Torbay and South Devon NHS Foundation Trust while also completing a Level 3 Information Communications Technician Apprenticeship with South Devon College
This combines practical on-the-job experience with structured training, including attending college once a week to develop core technical skills in ICT, such as supporting IT systems, troubleshooting faults, and maintaining network and communications technology
Upon completion, you’ll gain a recognised qualification and valuable experience to support your future IT career
Training Outcome:
On successful completion of the apprenticeship, there will be an opportunity to apply internally for other vacancies within the NHS
Employer Description:Our people are caring, committed and inclusive, with a strong focus on delivering high-quality outcomes. We take a strengths-based, solution-focused approach and actively encourage creative thinking, innovation and positive change where it leads to improvement. If you share our values and vision, and are passionate about supporting people with what matters most to them, you could be a valuable addition to Team Torbay and South Devon.Working Hours :Monday - Friday, Shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Team working,Initiative,Non judgemental,Patience,Flexible,Self motivated,Positive,Organised,Professional,Interest in IT....Read more...
