Support & Troubleshooting: Provide first-line technical support via phone, email, or portal. Troubleshoot hardware, software, and basic network issues.
Incident Management: Log all queries, requests, and incidents in the helpdesk system, ensuring timely updates and follow-ups.
User Administration: Manage user accounts, permissions, and access controls (e.g., Active Directory).
Equipment Maintenance: Assist in setting up, repairing, and deploying computers, mobile devices, and peripherals.
Documentation & Escalation: Escalate unresolved issues to senior technicians and help maintain asset databases or technical documentation.
Learning & Development: Actively participate in apprenticeship training, attend required college sessions, and complete assignments.
Training:Weekly Online delivery by Microsoft Teams through Sheffield CollegeTraining Outcome:The successful candidate will develop a skillset in desktop support, networking and enterprise mobility management, and cyber security. These skills will be foundational in an IT career. Typically, an IT service apprentice will progress to be an IT support technician (2nd Line) and can then specialise as a Network engineer or a Systems AdministratorEmployer Description:Our purpose is to give patients and their families the high-quality care they need, treating each person as a unique individual. We promise to listen to their wishes and choices, tailoring our care and support so they can make the most of every day. We work with others to champion improvements in end-of-life care, in Sheffield and beyondWorking Hours :9am – 5pm; Mon- Fri.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative....Read more...
Provide first-line IT support to usersTechnologies: Windows, macOS, Microsoft 365
Support and manage mobile devices, ensuring compliance with company policies
Technologies: iOS devices, Mobile Device Management (MDM) systems
Set up, deploy, and replace PC hardware for new and existing employees
Technologies: Desktop PCs, laptops, hardware components, imaging tools
Diagnose and troubleshoot hardware and software issues, escalating where necessary
Technologies: Windows/macOS OS tools, Microsoft 365, basic networking tools
Coordinate and assist with hardware rollout and configuration projects
Technologies: Device configuration tools, deployment systems
Maintain IT standards and follow corporate governance processes
Technologies: ITIL practices, internal IT systems and documentation tools
Collaborate with teams across the business to resolve technical issues and improve user experience
Technologies: Ticketing systems, communication tools (e.g. email, collaboration platforms)
Training:Information Communications Technician Level 3.
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.Training Outcome:Upon successful completion of the apprenticeship, there is the possibility of a full-time role available for a hard-working apprentice.Employer Description:Vaillant Group is a global, family-owned company with over 150 years of innovation, operating in more than 60 countries and employing around 16,000 people worldwide.
They are a market leader in heating and renewable energy technology, developing sustainable solutions like heat pumps and smart systems to help reduce carbon emissions and tackle climate change.
For candidates, this means joining a forward-thinking company that invests in innovation, sustainability, and people, offering the chance to build a long-term career while contributing to a greener future.Working Hours :Monday - Thursday 8.30am till 5pm, Friday - 8.30am till 3.30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Initiative....Read more...
Answer incoming support calls, providing a friendly and helpful first point of contact
Dealing with users on the telephone and on occasion in person to determine issues quickly and clearly
Managing personal Service Desk ticket queue, ensuring ticket data is clear, concise and up to date
Providing excellent customer service from start to finish
Configuring wireless controllers and access points to deploy our solutions
Update and manage documentation in line with company requirements
Assessing issues quickly, taking appropriate action to escalate when required
Providing new hardware installs (where appropriate)
Maintenance of IT equipment i.e syncing printers, hardware repairs
Microsoft Windows Desktop Support
Active directory - change passwords, update settings, create and delete users
Excellent written and verbal communication skills
Strong ability to self-learn and progress
Approachable with good people skills
Training:Level 3 Information Communications Technician Apprenticeship Standard:
Whilst the majority of training will take place at the employers' premises, there will be occasional attendance required at Cirencester College
Training Outcome:
The role offers long term security and the opportunity to progress into a permanent position
Employer Description:Supportwise IT Services are a small but growing IT business focused on delivering excellent uptime and performance, as well as mitigating security risks.
We work with businesses of all sizes but with a focus on SMBs and SME’s, with an aim to cultivate long-term relationships with clients, built on mutual respect and support.
We are an inclusive and hardworking team who offer an exciting, fast paced, and supportive work culture. Our aim is for staff to be enthusiastic, to enjoy and to really take pleasure in their work, and we are looking for someone who also appreciates such qualities to join our team.Working Hours :Monday - Friday, Shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Responsibilities and tasks will include:
Providing hands-on support for Windows 11 IT systems, including: issuing and tracking hardware, assisting users with initial logins and system setup, troubleshooting configuration or cabling issues, and installing port replicators for new laptops
Providing hands-on support for hardware changes, including setting up and configuring user devices such as desktops, laptops, and peripherals
Safely disconnecting, relocating and storing existing equipment and cabling in line with electrical safety and manual handling guidelines, ensuring all connections are secure and neatly arranged to meet safety standards
Provision of support for any reasonable software changes
Performance of routine maintenance tasks such as updates, backups, and system checks
Assistance in diagnosing and resolving simple hardware and software issues
Assisting with IT asset management and inventory tracking
Responsibility for care, operation and daily checks on company-assigned vehicle i.a.w. policy
Responding to basic IT support requests via email, ticketing systems, or in person
Escalating more complex or unresolved customer issues to the Team Leader, when required
At all times providing excellent customer service on client site, following documented procedures and support guidelines
Following all onsite security and health and safety protocols
Training:Apprenticeships include time away from work for specialist training as well as daily on-the-job training. Face-to-face training will take place with our partner apprenticeship provider- Peta Training & Consultancy Ltd, Cosham, Portsmouth.Training Outcome:Successful completion of the apprenticeship may lead to roles such as:
Associate IT Technician (SFIA Level 2)
Service Desk Analyst
Desktop Support Engineer
Employer Description:ALTAEDGE helps the Ministry of Defence and other security organisations solve complex problems with practical and strategic expertise. It works closely with clients to deliver clear, effective solutions. The company manages capability projects to ensure they meet organisational goals and deliver results. With experience across the Navy, Army, and RAF, ALTAEDGE supports digital change and ongoing capability development.Working Hours :Monday to Friday 7.30am to 4.30pm.
You may be required to work overtime/additional hours when authorised and as necessitated by the needs of the business.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Team working,Patience....Read more...
The role will be based in Salisbury and the surrounding area but you will also be required to travel to various locations in the UK when onsite support is required.
Key responsibilities:
Provide desktop support for operating system and application issues either via email or phone with remote support tools or by making site visits
Be involved in the day to day running of the Support Team
Managing anti-virus & backups systems
Deploying new applications
Configuring new equipment such as Network Attached Storage devices, printers, MFDs, routers & switches
Maintain a high level of customer satisfaction
Install and maintain wired and wireless networks
Fault logging, tracking and escalation
Configuring and updating physical and virtual servers
The role will be suited to someone who seeks a role in which they can develop their skills and knowledge working as a key part of a small team. No two days will be the same in this role and so the successful candidate will thrive on a dynamic working environment. Good telephone and written communication skills are a must.
The successful candidate should be confident in their ability to provide support, be dynamic and be able to problem solve efficiently maintaining confidence under pressure. Skills, characteristics and experience in the following:
Windows 10 /11
Office 2010 - 365
Active directory
Windows server
Hardware troubleshooting
LAN / TCPIP / DHCP / DNS / Firewalls / VPN’s / Wi-Fi
Azure
Hyper-V & VM Ware experience
Mac hardware and OSX
Security and cyber awareness
Audio-Visual hardware and software
Training:
During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Information Communication Technician standard
The training covers the following core occupational duties:
https://www.instituteforapprenticeships.org/apprenticeship-standards/information-communications-technician-v1-2 Training Outcome:
This is a permanent position. At the end of the apprenticeship, the successful candidate will have a Level 3 qualification as an Information Communication Technician
Employer Description:Fawcetts IT is a specialist IT service company, working with clients in Salisbury, Wiltshire and further afield, where we provide a single point of contact for all your technology needs, for a seamless service and support when you need it.
At Fawcetts IT, we believe that technology can make any business stronger. So whatever the size or nature of your enterprise, our aim is to tailor our flexible IT and technology services to meet your needs and help your business work better and more effectively.
Our Technical Department is led by Dean Williams who has more than 25 years’ experience in delivering IT services, ranging from IT support to business analysis and from project management of major systems to infrastructure and networking implementations.
We are also experienced in working with clients of all sizes, from small businesses to multi-million pound, multi-site operations, and in sectors including accounting, construction, education, food processing and manufacturing.Working Hours :Monday to Friday, 8.30am to 4.30pm but if other staff are out this may change to 8.00am - 4.00pm or 9.00am - 5.00pm At times there will be a need to work longer hours or outside of hours on a planned basis, this is paid additionally at 1.5x hourly rate.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative....Read more...
The successful candidate will:
Support the IT Team in delivering an efficient and effective IT service across the College.
Assist in the support, maintenance, and troubleshooting of desktop operating systems including Windows, iOS, and ChromeOS environments.
Assist in the management and support of college-owned devices, including desktops, laptops, tablets, and mobile phones.
Develop working knowledge of enterprise IT systems, infrastructure, and cloud platforms (e.g. Microsoft 365, identity and access management, and cloud storage solutions).
Assist with the installation, configuration, and deployment of IT equipment and software.
Respond to support requests via service desk systems, email, and telephone, ensuring timely and accurate resolution or escalation.
Support the achievement of service level targets through effective task management and prioritisation.
Assist with diagnosing and resolving hardware faults, including arranging repair or replacement where required.
Maintain accurate records of incidents, service requests, and asset changes, ensuring all activities are documented appropriately.
Support asset management processes, including tagging, auditing, and tracking of IT equipment to ensure compliance and reduce risk.
Provide technical support for internal and external College events where required.
Adhere to all College policies, procedures, and quality assurance frameworks, including Health and Safety requirements.
Demonstrate a professional and customer-focused approach when supporting staff, students, and visitors.
Undertake any other duties commensurate with the level of the role as required by the IT Manager or senior leadership.
Ability to work collaboratively within a team environment.
Professional, approachable, and committed to maintaining high standards of service.
Commitment to safeguarding and promoting the welfare of young people and vulnerable adult.
Training:
Level 3 Information Communication Technician
Location - Darlington College, Central Park, Haughton Road, Darlington, DL1 1DR
Monday - Thursday, 8.30am - 5.00pm, Friday, 8.30am - 4.30pm with day release to college
Training Outcome:There may be an opportunity to secure a long term position after successful completion of the apprenticeship.Employer Description:Here at Darlington College, we provide a huge variety of courses to suit the ambitions of every single student. Whether you are leaving school, considering a return to education, looking to enhance your career development, an employer seeking training for your employees, or simply want to learn for fun – we have a course for you. Our college is a state-of-the-art facility which offers varied learning with inspirational teaching from a wealth of experienced tutors .Working Hours :Monday - Thursday, 8.30am - 5.00pm, Friday, 8.30am - 4.30pm with day release for study at Darlington CollegeSkills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Team working,Initiative,Proactive,Reliable....Read more...
Working within the expanding central IT Team under the supervision of the Senior IT Support Technician and the IT Service Transformation Manager, the IT Solutions Apprentice takes responsibility for:
The efficient management of the IT Helpdesk
The diagnosis and resolution of routine system and network issues
The configuration and installation of new hardware and software
A full induction as well as system and network familiarisation will be provided. There are also likely to be opportunities for continuous professional development and technical qualification once the Apprenticeship has been completed.
During a normal week, the Apprentice will be based at the beautiful Westonbirt School working under the tutelage of the Senior IT Support Technician and the IT Service Transformation Manager. This will consist of on the job training and involve management of the helpdesk including:
Responding to queries via the helpdesk ticketing system or telephone
Assisting other employees with troubleshooting and the diagnosis of problems
Providing technical assistance when questions and problems arise
Ensuring that helpdesk tickets are kept up-to-date
Writing, editing, and publishing knowledge articles to support a federated approach
Resolving problems with networks and other computer systems, ideally at point of contact
Diagnosing system errors and helping to resolve them
Following up with employees to ensure full resolution of issues
Installing or changing software to fix issues
Remotely accessing staff computers at appropriate times to make changes and fix problems
Setting up new hardware for installation at different schools
Following and executing pre-defined technical implementation or testing plans
Logging of hardware into the asset management system
Asset tracking and management
In addition to the skills and qualifications listed below, the ideal candidate will demonstrate:
Honesty and integrity
Ambition, energy, enthusiasm and commitment
A positive can-do attitude and willingness to be hands-on
Excellent communication skills and ability to build relationships
A desire to achieve the very highest standards in everything they do
Empathy to connect with colleagues
They will also have:
Strong computer skills including MS Office and Email (Outlook)
Working knowledge and experience of Windows 7, 8 or 10
Ability to work independently and solve problems, escalating where appropriate
Basic knowledge of Apple Mac, iPads and iPhones
Understanding of business networking structures and methods
It would be desirable to have:
Knowledge of Windows Server 2016/2019 Active Directory
Experience of supporting MS Office 365, OneDrive and SharePoint
Experience with remote support software
Understanding of virtualisation, preferably with some experience of Microsoft HyperV and/or VMware ESXi
Understanding of ITIL principles (ideally ITIL foundation certified)
Training:
IT Solutions Technician (Software) Level 3 Apprenticeship
Training to be received both at the employer's offices and at Cirencester College
Training Outcome:Subject to successful completion of the Apprenticeship and meeting the criteria of the role, the Apprentice is likely to be offered a position within our growing IT Team, either working in Cloud Services, Desktop Support Role, or potentially dealing with Networking and Infrastructure matters.Employer Description:Founded in 2011, the group currently comprises nine independent schools in Wiltshire, Gloucestershire, Berkshire and Kent. The group is growing rapidly and we expect a number of additional schools to join us in the near future.
The group aims to provide an excellent education to all pupils, giving every child the opportunity to shine. Standards and expectations are high, and staff and pupils are challenged and supported to give their best.
Wishford schools are an equal opportunities employer and welcome applications from all backgrounds. Appointments will be made solely on merit and will be made without regard to age, disability, gender, nationality, race, colour, ethnicity, or religion.
For more information on the Wishford Schools group, please visit our website.Working Hours :5 days a week (40 hour week), 8:30am to 5:30pm, with a 1 hour lunch break (To be confirmed).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Ability to multi-task,Enthusiasm,Honesty & integrity....Read more...
The IT team supports all staff and volunteers working across multiple sites in southeast London. This includes our Sydenham and Orpington sites, our shops, and the ability for people to work remotely.
Our IT department includes the following functions:
An in-house IT helpdesk support team that provides telephone, virtual and deskside support for common IT issues (Account management and administration, IT hardware/software issues, printing, telephony, etc.)
This includes a 24/7 out-of-hours on-call service for clinicians/staff who require IT support outside of core office hours
Support for the core networking, server infrastructure, and associated design and maintenance
This is provided by a combination of external contractors and our in-house IT team
In-house Database administration which provides detailed analysis, reports and design changes to our Patient Record System (as well as to HR and other departmental database systems as necessary)
Development and implementation of Ad-Hoc Projects – such as IT Equipment rollouts, upgrades to IT infrastructure, and implementing new systems according to organisational need
This work is carried out by a combination of internal and external IT resources
Primary Job Purpose:
To provide excellent customer service to all those requiring IT support onsite and offsite (using provided remote IT support tools)
To record all requests for IT support on the IT helpdesk system, escalating any priority calls as required
To respond to and resolve first line IT support queries as per IT service desk SLA
Assist with setting up and maintaining computers, laptops, mobile devices, user accounts and AV devices
Support common software applications (e.g. Microsoft 365, email, collaboration tools)
Distribute and install print toners when required
Escalate more complex issues to senior IT staff or external providers
Other activities and IT related projects, including the logging of IT assets, following the joiners and leavers process, and assisting the IT team with software patching, desktop upgrades, IT equipment office moves and support the IT team with IT project work as required
Support staff with the use of IT and AV equipment
Learn and follow IT policies, data protection, and cybersecurity best practices
C1: Customer Focus:
Attend to and manage IT service desk phone calls, providing suitable responses and ensuring the creation of a helpdesk ticket for every call on the IT Helpdesk system
Address and resolve first-line IT support calls through email, telephone, and talking to the user
Provide desk-side support by visiting staff when necessary to resolve issues
Respond to faults, assistance requests, and change requirements
Ensure that the IT new starter, mover and leaver process is followed
Collaborate with other IT staff to assist in project work
C2: Self-Management and Problem Solving:
Identify and flag IT helpdesk calls which are impacting staff
Whenever possible, aid the IT team in tasks such as software patching, desktop upgrades, and other IT-related projects
Ensure that incoming and outgoing IT assets are properly labelled and recorded in the IT asset management system
C3: Working with Others:
Work with the IT team to help deliver projects, system builds and application installations
Provide temporary cover for the IT Support team in their absence
Provide first line support to staff who require assistance with Microsoft applications
Training:
An apprenticeship includes regular training with a college or other training organisation
At least 20% of your working hours will be spent training or studyingInformation Communication Technician Level 3 apprenticeship standard
You will also receive full training and support from the Just IT Apprenticeship team to increase your skills
Your training will include gaining a Level 3 Information Communication qualification
Training Outcome:
Over 90% of our apprentices move on to permanent full-time employment in the tech industry
There are also opportunities to extend your training with a higher-level Apprenticeship Programme
Just IT have already helped over 1000 people start their tech and digital careers with an apprenticeship
Employer Description:A warm welcome to St Christopher'sWe are proud to offer world class palliative and end of life care to everyone who needs it, whenever or wherever that may be. We are also here for the people closest to you.
We passionately believe in the words of our founder, Dame Cicely Saunders, who said: “You matter because you are you and you matter until the last moment of your life.” That means we’ll listen to your story, adapt our treatments and advice to suit your particular needs, and we won’t stop until we can give you the best possible support.
The hospice itself is a friendly, vibrant place, and as unlike a traditional hospital as we can make it. But rest assured, our medical and nursing care is excellent and our clinical teams are highly professional and devoted to doing their best for you.
However, as we often say, we’re more than just a hospice. We are proud of our community programmes that offer practical, emotional and spiritual support to over 7,500 people in the local area, most of whom we will help to continue living at home. If you’re one of them, we are ready to help you too.Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Work independently to troubleshoot and resolve incidents and service requests
Maintain and contribute towards a knowledge base
As part of the IT Support team in ensuring that the network, hardware, software and peripherals are running smoothly, with access levels, applications and desktop setups appropriate for different users
Maintain online services that extend the school network, such as Microsoft 365 and MIS, etc
Setting up, checking and packing away sets of iPads, laptops, etc. when booked. Highlight any issues so that these can be addressed
To function as an escalation, point for tickets requiring local on-premise involvement to resolve
Offer support to other team members to help them troubleshoot and resolve incidents and service requests
Assisting staff and pupils with software and hardware
Routine maintenance of hardware and software, including replacing printer consumables, fixing paper jams, and cleaning projector filters
Minor repairs to hardware
Security of the network
Security marking and keeping an inventory of equipment
Identify and inform areas that will improve school IT security.
Provide on-the-ground technical support for implementing project activities
Complete individual project tasks within the expected time frame
To closely monitor use of audio/visual materials and equipment and reclaim after use. To ensure that all resources are secure at all times when not in use
To assist with maintaining and erecting staging, sound and AV equipment as and when required
To liaise with outside suppliers in the hiring and potential purchases of audio/visual equipment for events and future projects.
To be responsible for the production of audio/visual material for both internal and external uses for the promotion of/use by the school
Help the Trust and academies achieve compliance with the Data Protection Act, RPA and GDPR
Ensure that Copyright Licensing Authority guidelines are adhered to, as advised by the IT Management Team
Assist staff on correct network procedures and use of new software
To attend up to five agreed and specific evening events, to provide technical support. E.g. parents' evenings
Advise staff and students on how to be “Cyber Safe” in accordance with NCSC or DFE guidelines
To maintain staff and pupil confidentiality
Training:An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisationLET ME PLAY LIMITED.
Your training courseIT solutions technician.
Equal to Level 3 (A level).Training Outcome:Potential full-time employment for the right candidate upon successful completion of the apprenticeship.Employer Description:Inspire ATA is an official Flexi-Job Apprenticeship Agency, licenced by the Department for Education. Currently ranked 1st in the Rate My Apprenticeship Top 100 Apprenticeship Employers in the UK Award 2024-2025. Inspire ATA specialises in creating apprenticeship opportunities, where we recruit and employ the apprentice on behalf of our host clients, enabling us to offer additional support and a better experience for both the apprentice and the client as the experts in the industry. We arrange the most suitable and appropriate apprenticeship training from one of our partnered training providers. If you are successful in securing an apprenticeship with Inspire ATA, it is important to understand that Inspire ATA will be your employer and the apprenticeship placement will be a separate organisation that simply hosts you as an apprentice. As a Flexi-Job Apprenticeship Agency, Inspire ATA performs an important role in developing the UK labour market and it is our responsibility to ensure that talent is recognised, developed, and matched with business needs, whatever the background of the individual, irrespective of gender, race, disability, age, religion or belief, relationship orientation, marital or civil partnership status, pregnancy or maternity and gender reassignment. We are proud of the diverse nature of our business and work with clients to ensure that all candidates are treated with courtesy and respect.Working Hours :Monday - Thursday 8am - 4pm, Friday 8am - 3.30pm (30-minutes lunch break).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Analytical skills....Read more...
