IT Technician required to provide Desktop Support as the second point of escalation for internal customers PC Incidents.
You will Have a BSc and 1-2 years experience or over five years IT support experience (when degree is not held)
Technical Skills
Microsoft PC applications.
PC hardware and software support.
Ability to troubleshoot and resolve PC hardware and software incidents.
On-site support experience supporting multiple operating systems.
IT customer service focus
Certifications:
- MCP on Windows certification preferred
- Dell certification preferred
Additional general requirements:
Experience on an IT Service Desk a plus
Knowledge and experience in the use of Ticketing systems preferred
Ability to write technical support documentation a plus
Excellent customer service skills
Good interpersonal and presentation skills
Fluency in English
Willing to work flexible hours when appropriate
Ability to handle multiple projects and tasks simultaneously
Ability to work under pressure
Ability to communicate effectively with customers, peers, and management.
What you will be doing:
Troubleshoot and resolve PC incidents.
Perform IMAC (Install, Move, Add, and Change).
Staging of PCs.
Hardware & software maintenance and support.
Asset management.
Coordinate with Break/Fix vendor for hardware repair.
....Read more...
IT Technician required to provide Desktop Support as the second point of escalation for internal customers PC Incidents.
You will Have a BSc and 1-2 years experience or over five years IT support experience (when degree is not held)
Technical Skills
Microsoft PC applications.
PC hardware and software support.
Ability to troubleshoot and resolve PC hardware and software incidents.
On-site support experience supporting multiple operating systems.
IT customer service focus
Certifications:
- MCP on Windows certification preferred
- Dell certification preferred
Additional general requirements:
Experience on an IT Service Desk a plus
Knowledge and experience in the use of Ticketing systems preferred
Ability to write technical support documentation a plus
Excellent customer service skills
Good interpersonal and presentation skills
Fluency in English
Willing to work flexible hours when appropriate
Ability to handle multiple projects and tasks simultaneously
Ability to work under pressure
Ability to communicate effectively with customers, peers, and management.
What you will be doing:
Troubleshoot and resolve PC incidents.
Perform IMAC (Install, Move, Add, and Change).
Staging of PCs.
Hardware & software maintenance and support.
Asset management.
Coordinate with Break/Fix vendor for hardware repair.
....Read more...
The IT Support Analyst’s role is to work as part of the IT Service Desk team spread across multiple sites, dedicated to delivering an outstanding IT service to the group, ensuring the streamlined operation of the IT Services.
Providing desktop, remote and infrastructure support via the ServiceDesk ticketing system, to 400+ users working across multiple sites.
Ensure that incidents reported to the service desk are categorised and then resolved as efficiently as possible. Support is provided primarily through remote desktop tools or physical attendance, should the need arise.
As an Apprentice Information Communications Technician, you will:
To be responsible for support of all MBA staff in their use of MBA IT systems. Including PCs, laptops, and mobile phones
Respond to user software or hardware queries via email or phone
Responsible for handling support of service requests which relate to all technology including workstations, servers, printers, networks, and vendor specific hardware and software
To take ownership of support calls; diagnose the cause, identify the required solution, and communicate progress to the staff member involved. To accurately record the progress and solution of each call
To escalate complex problems to senior IT staff, as required and communicate effective information about the problem
To manage user accounts in Active Directory, including creation, deletion, and management of user access to server resources
To assist senior IT staff in projects and rollouts of new systems
This may include occasional, scheduled, out of hours work
To comply with MBA security policies and procedures as a priority of all work undertaken. To have the ability to explain to staff members, of any level, why some requested actions are not permitted
To create documentation of systems as required, so they are easily understood by other technical staff
To ensure MBA stay fully compliant with software licencing
To be willing to participate in training and skills development both formerly and on an on-the-job basis
To occasionally assist MBA clients directly with questions about access to MBA systems
Training Outcome:This role offers the potential for a permanent position upon successful completion of the apprenticeship, contingent on performance.Employer Description:MBA Group Limited is a dynamic and innovative marketing solutions provider headquartered in Tottenham, North London. We specialise in helping businesses connect with their target audiences through creative and technology-driven marketing campaigns. With offices in Warrington and Central London also, we are committed to delivering exceptional service to our clients.
More information can be found at:
www.mba-group.com
www.videosmart.com
www.studiocertain.com
www.intilery.comWorking Hours :Monday to Friday, 9am - 5.30pmSkills: Problem solving skills,Ability to troubleshoot,Positive & can do attitude,Good communication skills,Written communication skills,Working on own initiative,Strong customer service skills,Manage time effectively,Able to work under pressure....Read more...
The environment you’ll be working in:
Predominantly Windows and Cisco-based environment
Approximately 400 servers, 800 network switches, 100 firewalls, and 300 users
Onsite Trust Systems team of around 20 engineers (7 based in Farnborough), covering EUC, Server Infrastructure, and Networking at varying experience levels
Main Responsibilities:
Your responsibilities will include, but are not limited to:
Providing first line and desktop-level support to end users
Working on ‘Business as Usual’ EUC and Networks daily/monthly tasks
Handling incoming support calls and emails and gathering accurate technical information
Logging, prioritising, and updating incidents within ticketing systems
Proactively responding to alerts from monitoring systems
Assisting with troubleshooting Windows desktop, hardware, and application issues
Supporting basic network-related tasks and incidents under supervision
Working alongside senior engineers across EUC, infrastructure, and networks
Escalating issues appropriately while maintaining clear communication with users
Delivering a professional, customer-focused support experience
What we’re looking for:
While an interest in IT and networking is important, attitude and mindset matter more than technical ability at this stage. We believe technical skills can be taught - professionalism, work ethic, and the right attitude cannot.
Desirable Skills & Attributes:
Strong interest in IT, technology, and networking
Confident and professional communication style
Good interpersonal and customer service skills
Clear written and verbal English
Willingness to learn and take responsibility
Personal Qualities:
Positive attitude and strong work ethic
Team player who can also work independently
Motivated, reliable, and proactive
Flexible and adaptable in a demanding environment
Comfortable working with a high-profile customer
Why join Trust Systems?
Hands-on experience in a real enterprise data centre environment
Exposure to EUC, networking, and infrastructure from day one
Support and mentoring from experienced engineers
Opportunity to build a long-term IT career based on performance and attitude
Training:ICT (Information Communications Technician) Level 3 Apprenticeship Standard:
You will also receive full training and support from the Just IT Apprenticeship team to increase your skills
Your training will include gaining a Level 3 IT qualification
Training Outcome:Potential full-time position for the right candidate.Employer Description:Trust Systems is a trusted IT services provider delivering high-quality, end-to-end technology support to enterprise customers. Our experienced team works closely with clients as long-term partners, supporting the full IT lifecycle - from infrastructure and networking through to end-user computing and support services.
We pride ourselves on attention to detail, strong customer relationships, and developing talent through hands-on experience and mentoring.Working Hours :Mostly 9am to 5.30pm, with an hour’s lunch. Support from 8am to 6pm. Can pick their start and end time between 8am and 6pm, arranged in advance.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Non judgemental,Patience....Read more...
Developing and maintaining web applications using PHP, MySQL, and JavaScript
Supporting internal systems and our customer-facing website
Collaborating with our experienced development team
Taking on increasing responsibility as you grow in the role
Training:Why choose our Junior Developer Level 3 apprenticeship?
QA’s Junior Developer Level 3 apprenticeship develops digital skills and provide the technical grounding needed to become a well-rounded, entry-level programmer. Junior Developers work as part of a software development team to build simple software components on web, mobile or desktop apps to be used by other members of the team as part of larger software development projects.
QA’s Junior Developer Level 3 apprenticeship programme enables the apprentice to:
Explore a wide range of skills including Python, C#, Java, SQL, HTML, CSS, JavaScript, Git, Microservices and cloud
Interpret simple design requirements for discrete components of a project under supervision
Implement code which other team members have developed to produce required components
Gain the following qualifications upon successful completion of the Junior Developer Level 3 programme:
Software Development Technician Level 3
BCS Certificate in Systems Development Context and Methodologies
BCS Certificate in Programming
Tools and technologies learned: Apprentices will learn to use Python, C#, HTML5, CSS3, JavaScript and Git.Training Outcome:90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.Employer Description:CVP is the UK's leading reseller of professional video, broadcast, and photography equipment. We're passionate about all things cine, video, and photo, operating in a fast-moving, dynamic environment that serves major names in the broadcast industry, including the BBC, ITV, digital film producers, and independent TV production companies across the UK.
With years of industry experience, we pride ourselves on understanding our customers' needs and delivering first-class service—whether that's a compact camera, a complete studio system, or expert advice. From our engineers and sales support teams to our systems specialists and online experts, everyone at CVP is dedicated to exceptional customer care.Working Hours :Days and shifts to be confirmed.Skills: IT skills,Problem solving skills,Team working....Read more...
Develop, maintain, and extend features within a business-critical ERP system
Work across both frontend and backend codebases
Build and consume APIs and data-driven services
Operate within Linux-based and Dockerised environments
Collaborate closely with other developers and technical leadership
Apply best practices in code quality, security, and performance
Balance apprenticeship learning requirements with real project delivery
Training:Why choose our Junior Developer Level 3 apprenticeship?
QA’s Junior Developer Level 3 apprenticeship develops digital skills and provide the technical grounding needed to become a well-rounded, entry-level programmer. Junior Developers work as part of a software development team to build simple software components on web, mobile or desktop apps to be used by other members of the team as part of larger software development projects.
QA’s Junior Developer Level 3 apprenticeship programme enables the apprentice to:
Explore a wide range of skills including Python, C#, Java, SQL, HTML, CSS, JavaScript, Git, Microservices and cloud
Interpret simple design requirements for discrete components of a project under supervision
Implement code which other team members have developed to produce required components
Gain the following qualifications upon successful completion of the Junior Developer Level 3 programme:
Software Development Technician Level 3
BCS Certificate in Systems Development Context and Methodologies
BCS Certificate in Programming
Tools and technologies learned: Apprentices will learn to use Python, C#, HTML5, CSS3, JavaScript and Git.Training Outcome:
90% of QA apprentices secure permanent employment after completing: This is 20% higher than the national average
Employer Description:Disking International Limited, established in 1987, is a well-established local IT service provider operating across IT retail, managed IT services, cyber security, and software development. With a long-standing reputation for reliability, technical expertise, and customer-focused delivery, we support businesses across a wide range of sectors.
With recent expansion into the software development industry, we are now looking to grow our technical team to support the design, development, and long-term evolution of our in-house systems and customer-facing platforms. This includes the development of a modern ERP solution that underpins core business operations and drives future innovation.
We offer a stable, forward-thinking environment where developers work on real, production-grade systems, contribute meaningfully from day one, and develop their skills alongside experienced technical leadership. In short: established roots, modern engineering, and a clear roadmap forward.Working Hours :Days and shifts to be confirmed.Skills: IT skills,Problem solving skills,Team working....Read more...
