The Role: Technical Support Engineer
Salary up to £36k DOE
Generous Company Pension Contribution
My client is looking to recruit a highly motivated and technically skilled Service Support Engineer to provide technical support for their in-vehicle and out station camera systems and back-office software. This role will be responsible for troubleshooting customer issues, providing technical guidance, and ensuring optimal system performance
Key Responsibilities
- Provide first-line technical support to customers experiencing issues with in-vehicle and out station camera systems and back-office software.
- Diagnose and troubleshoot customer reported problems using remote diagnostic tools and clear communication.
- Escalate complex issues to senior engineers or development teams for further resolution.
- Document technical solutions and maintain a knowledge base for future reference.
- Collaborate with internal teams (DevOps) to ensure customer satisfaction.
- Stay up-to-date on the latest technologies related to in-vehicle camera systems and back-office software.
- Participate in ongoing training programs to maintain technical expertise.
- May provide on-site technical support to customers when necessary (depending on location).
The Right Person
The successful Technical Support Engineer will will have a Minimum 2 years of experience in technical support, preferably in a hardware and software environment as well as the following key skills:
- Strong understanding of computer hardware and software principles.
- Experience troubleshooting electronic devices and software applications.
- Excellent problem-solving and analytical skills.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
- Strong working knowledge of remote desktop tools is desirable.
- Strong working knowledge of Linux systems a plus
- Strong working knowledge of network infrastructure
- Experience with video surveillance systems and software a plus
Interested? Here are your three options
1. This is the job for me, I meet all the requirements Call now and lets talk through your experience. Ask for Jon Webster on between 8.30am 5.30pm
2. I think Im right for this position, but Im not sure about some of the detail Click apply now so I can read your CV and come back to you.
3. Im interested but need to know more about what this job can offer me email jon@precisionsearch.uk with your CV and questions and I will reply with more detail.
Precision are committed to keeping our candidates informed and offer a guaranteed response within 7 days when applying through the application system.
PPTP....Read more...
Catfoss Recruitment Ltd are currently in partnership with an Energy Generation Asset Management company that is looking to recruit several BESS (Battery Energy Storage System) Field Service Engineers in several locations around the UK to their expanding team on a permanent basis.Field Service Engineers required for the following areas: Manchester/Sheffield area, Bristol/Swindon area, South East (Essex/Kent) areaThe BESS Field Service Engineer will perform preventative maintenance, troubleshooting and warranty repairs along with commissioning activities on energy storage units at various BESS sites. This role is to report to the O&M Manager.Field Service Engineer - Tasks & Typical duties/responsibilities:• Maintain Energy Storage Systems to a high standard by carrying out regular inspection and maintenance, annual capacity tests, trouble shooting and reactive maintenance works • Perform system software and firmware upgrades• Monitor operation performance monitoring and data assessment• Provide phone support and remote diagnostics to customers• Troubleshoot equipment located at BESS sites• Manage spare parts• Responsible for safety work complying with local safety regulations and safety standards • Conduct risk assessment and implement safety measures• Keep up to date with any administrative duties such as timesheets, daily vehicle checks and providing daily job logs describing issues and actions taken during service trips• Assist the in-house system engineering group in product development and/or project work• Provide suggestions based on field experience, to improve the products Field Service Engineer - Essential Requirements:• Qualification in an electrical/ electro-mechanical discipline• Previous electrical or multi skilled maintenance experience• Basic IT skills (Word Processing, Outlook, Excel, IP and software for troubleshooting)• Qualification of working on Site safely• This role involves travelling to different sites with occasional overnight stays. Field Service Engineer - Preferred Experience but not essential:• Working experience with BESS• Working knowledge of HV/LV power electronics including Inverters / Converters / Transformers• Previous HVAC training and F-Gas qualification• Strong understanding of IT related subjects, CMD, remote desktop connections, networking (subnet, VLANs, static IP/DHCP), MODBUS/TCP protocols• C&G2391-5 Test & Inspect or equivalent • Familiar with BS7671• HV authorised personField Service Engineer - We offer:• Competitive salary based on experience and qualification• Holidays • Workplace pension• Full training, company van, sim card, fuel card and laptop will be provided• Team building events and employee learning opportunitiesField Service Engineer previous suitable job titles: Service Engineer, BESS Engineer, PV Engineer, PV Technician, Service Technician, BESS Technician, Solar Technician, Solar Engineer, Electrical Engineer, Electrical Technician, Battery Energy Storage Engineer, Battery Energy Storage TechnicianPlease apply ASAPDue to current high volumes of applications to our advertised jobs, we are unable to respond to every application. All successful candidates will be contacted as soon as possible.....Read more...
Catfoss Recruitment Ltd are currently in partnership with an Energy Generation Asset Management company that is looking to recruit several BESS (Battery Energy Storage System) Field Service Engineers in several locations around the UK to their expanding team on a permanent basis.Field Service Engineers required for the following areas: Manchester/Sheffield area, Bristol/Swindon area, South East (Essex/Kent) areaThe BESS Field Service Engineer will perform preventative maintenance, troubleshooting and warranty repairs along with commissioning activities on energy storage units at various BESS sites. This role is to report to the O&M Manager.Field Service Engineer (BESS) - Tasks & Typical duties/responsibilities:• Maintain Energy Storage Systems to a high standard by carrying out regular inspection and maintenance, annual capacity tests, trouble shooting and reactive maintenance works • Perform system software and firmware upgrades• Monitor operation performance monitoring and data assessment• Provide phone support and remote diagnostics to customers• Troubleshoot equipment located at BESS sites• Manage spare parts• Responsible for safety work complying with local safety regulations and safety standards • Conduct risk assessment and implement safety measures• Keep up to date with any administrative duties such as timesheets, daily vehicle checks and providing daily job logs describing issues and actions taken during service trips• Assist the in-house system engineering group in product development and/or project work• Provide suggestions based on field experience, to improve the products Field Service Engineer (BESS) - Essential Requirements:• Qualification in an electrical/ electro-mechanical discipline• Previous electrical or multi skilled maintenance experience• Basic IT skills (Word Processing, Outlook, Excel, IP and software for troubleshooting)• Qualification of working on Site safely• This role involves travelling to different sites with occasional overnight stays. Field Service Engineer (BESS) - Preferred Experience but not essential:• Working experience with BESS• Working knowledge of HV/LV power electronics including Inverters / Converters / Transformers• Previous HVAC training and F-Gas qualification• Strong understanding of IT related subjects, CMD, remote desktop connections, networking (subnet, VLANs, static IP/DHCP), MODBUS/TCP protocols• C&G2391-5 Test & Inspect or equivalent • Familiar with BS7671• HV authorised personField Service Engineer (BESS) - We offer:• Competitive salary based on experience and qualification• Holidays • Workplace pension• Full training, company van, sim card, fuel card and laptop will be provided• Team building events and employee learning opportunitiesField Service Engineer (BESS) previous suitable job titles: Service Engineer, BESS Engineer, PV Engineer, PV Technician, Service Technician, BESS Technician, Solar Technician, Solar Engineer, Electrical Engineer, Electrical Technician, Battery Energy Storage Engineer, Battery Energy Storage TechnicianPlease apply ASAPDue to current high volumes of applications to our advertised jobs, we are unable to respond to every application. All successful candidates will be contacted as soon as possible.....Read more...
Catfoss Recruitment Ltd are currently in partnership with an Energy Generation Asset Management company that is looking to recruit several BESS (Battery Energy Storage System) Field Service Engineers in several locations around the UK to their expanding team on a permanent basis.Field Service Engineers required for the following areas: Manchester/Sheffield area, Bristol/Swindon area, South East (Essex/Kent) areaThe BESS Field Service Engineer will perform preventative maintenance, troubleshooting and warranty repairs along with commissioning activities on energy storage units at various BESS sites. This role is to report to the O&M Manager.Field Service Engineer (BESS) - Tasks & Typical duties/responsibilities:• Maintain Energy Storage Systems to a high standard by carrying out regular inspection and maintenance, annual capacity tests, trouble shooting and reactive maintenance works • Perform system software and firmware upgrades• Monitor operation performance monitoring and data assessment• Provide phone support and remote diagnostics to customers• Troubleshoot equipment located at BESS sites• Manage spare parts• Responsible for safety work complying with local safety regulations and safety standards • Conduct risk assessment and implement safety measures• Keep up to date with any administrative duties such as timesheets, daily vehicle checks and providing daily job logs describing issues and actions taken during service trips• Assist the in-house system engineering group in product development and/or project work• Provide suggestions based on field experience, to improve the products Field Service Engineer (BESS) - Essential Requirements:• Qualification in an electrical/ electro-mechanical discipline• Previous electrical or multi skilled maintenance experience• Basic IT skills (Word Processing, Outlook, Excel, IP and software for troubleshooting)• Qualification of working on Site safely• This role involves travelling to different sites with occasional overnight stays. Field Service Engineer (BESS) - Preferred Experience but not essential:• Working experience with BESS• Working knowledge of HV/LV power electronics including Inverters / Converters / Transformers• Previous HVAC training and F-Gas qualification• Strong understanding of IT related subjects, CMD, remote desktop connections, networking (subnet, VLANs, static IP/DHCP), MODBUS/TCP protocols• C&G2391-5 Test & Inspect or equivalent • Familiar with BS7671• HV authorised personField Service Engineer (BESS) - We offer:• Competitive salary based on experience and qualification• Holidays • Workplace pension• Full training, company van, sim card, fuel card and laptop will be provided• Team building events and employee learning opportunitiesField Service Engineer (BESS) previous suitable job titles: Service Engineer, BESS Engineer, PV Engineer, PV Technician, Service Technician, BESS Technician, Solar Technician, Solar Engineer, Electrical Engineer, Electrical Technician, Battery Energy Storage Engineer, Battery Energy Storage TechnicianPlease apply ASAPDue to current high volumes of applications to our advertised jobs, we are unable to respond to every application. All successful candidates will be contacted as soon as possible.....Read more...
Holt Executive is collaborating with an industry-leading bespoke manufacturing and engineering specialist who design, build, and supply advanced and future-proofed technology to the Naval, Land and Security sectors across the globe.
Our partner has an exciting opportunity for an experienced Senior Embedded Software Engineer to take the lead in designing and developing embedded software and Windows-based user interfaces.
Key Responsibilities for the Senior Embedded Software Engineer:
- Lead the end-to-end development of software applications, from concept design and requirements definition to detailed design and coding.
- Design and develop software applications, covering all stages from concept to detailed coding.
- Collaborate with Mechanical, Electrical, and Electronics engineers to ensure successful project delivery.
- Oversee all software requirements and address issues throughout the project lifecycle.
- Create robust software with a focus on fault management, fault reporting, and application health monitoring.
- Develop and maintain supporting documentation, including interface control documents, user manual inputs, and fault code lists with corrective actions.
- Assist customers with integration, commissioning, and problem resolution, including on-site support when necessary.
Key Skills and Experience for the Senior Embedded Software Engineer:
Essential -
- Strong degree in a related discipline.
- Experience of embedded software design and appreciation of associated hardware.
- Strong mathematics background.
- Experience in leading technical software projects.
- Experience of embedded software design and good general appreciation of associated hardware.
- Experience of writing C/C++ for embedded applications.
- Experience of the design and development of control systems, preferably of motor control principles and theory and interfaces.
Embedded Software/Firmware:
- Experience of using STM32 processors and Keil uVision development environment and tools.
- Communications such as Ethernet, RS422/UART, CAN, SPI etc.
- Hardware interfacing, GPIO, ADC, DACs etc.
Windows/User Interfaces:
- Understanding of developing desktop application and user centric interface design.
- QT and QT Creator multiplatform development environment in C++.
- Visual Studio C++ and C#.
- Low latency programming techniques.
- Networking (TCP/UDP).
Company Benefits:
- 37.5-hour work week with lunchtime finishes on Fridays.
- 28 days annual leave and Christmas closure.
- Employee Help@Hand Service providing access to remote GP services, second opinions, mental health support, and physiotherapy consultations.
- Life Assurance Policy, including Bereavement Counselling and Probate Helpline.
- Company Share Incentive Plan and Save as You Earn Scheme.
- Wellbeing initiatives, including access to the Aviva Wellbeing App and regular wellbeing activities.
- Employee discount scheme, including access to a wellbeing hub.
- Excellent Learning & Development opportunities.
Security Clearance Requirements:
Due to the nature of our business, all staff need to be able to obtain UK Security Clearance as a mandated requirement. Therefore, if successful, you will need to provide proof of identity, employment history and right to work in the UK, along with proof of UK residency for at least five years.....Read more...
The IT & Digital department is responsible for the force’s adoption and use of information and digital technology.
The department consists of three core functions as follows:
Architecture Management (responsible for identifying and selecting the right technologies for the force)
Delivery Management (responsible for delivering and implementing the right technologies for the force)
Service Management (responsible for managing and maintaining all live, operational technology for the force)
The Service Management function within IT & Digital is responsible for the effective operation, support and maintenance of existing, operational technology systems, including but not limited to all Force applications, technology infrastructure (e.g. servers, databases, networks) and end-user devices (e.g. desktop PC’s, smartphones, tablets, Airwave terminals). This function manages, and has responsibility for, the security, capability, availability, and performance of all operational technology in the ‘live’ environment whether it is delivered via internal resources or by external suppliers. This function is also responsible for ensuring existing technology remains fit-for-purpose and reflects continuously evolving requirements from the force.
Responsible for investigating and resolving incidents/problems remotely and on site, fulfilling requests by working with the customer, other technical experts and third parties. Take ownership of issues, including documentation and progress updates are made
Installs and configures basic hardware system components and devices (including end-user computers, and mobile devices, whether physical or virtual) as required
Ensure that incidents and requests are handled according to agreed procedures, making judgments on the best approach to handle an issue in the most expedient way so that service delivery meets agreed service levels and customers are operational as quickly as possible
Monitor the progress of Incidents and Requests that have been escalated to the external supplier and where necessary chase or escalate ensuring the customer is kept up to date with any progress. Liaise directly with external suppliers and engineers in connection with on-site visits and deployments to Police locations. Ensure that they have the necessary support from our technical teams, tools and access requirements for to be able to support their products and services
Work alongside the IT Specialist engineer to complete new office installations, office moves, new technical installations site surveys. This may include moving existing IT assets around the or the installation of new technology to the customer requirements and to ensure health and safety, site, IT security and quality standards are met
Promote the proper use of Asset and stock management as a whole
Monitoring Health and Safety issues and raise issues where appropriate
Promote the forces diversity agenda and be its champion within the team
Champion good ideas to management through Continuous Service Improvement
Training:Information Communications Technician Level 3 Apprenticeship Standard:
The successful candidate will undertake an eighteen-month, nationally recognised qualification through TDM. This is a work-based learning programme which will require commitment to block weeks in an online training room once every quarter working towards the qualification along with weekly off the job training and monthly coaching sessions.
You will be required to demonstrate through the standard that you meet all competencies and behaviours, which will lead to the achievement of the qualification.
You will have a designated mentor in the workplace to support your learning and at the end of programme will be assessed via an external assessment body.
This is a Level 3 qualification.
Knowledge Areas Include:
Hardware and Networking
Software and Security
ICT Administration
Training Outcome:Potential for progression onto a degree programme or permanent position.Employer Description:West Midlands Police is the second largest police force in the country, covering an area of 348 square miles and serving a population of almost 2.8 million.Working Hours :Monday - Friday shifts to be confirmedSkills: Communication skills,Customer care skills,Attention to detail,Problem solving skills,IT skills,Initiative,Team working,Analytical skills....Read more...
