Provide first‑line IT support to users by responding to queries, logging issues, and resolving routine technical problems.
Support the setup and maintenance of user accounts across Microsoft 365, Active Directory, and other core systems.
Assist with laptop and desktop setup, software installation, and basic troubleshooting of devices and applications.
Help manage Microsoft 365 services, including email, Teams, SharePoint, and OneDrive.
Monitor system alerts, perform routine updates, and support general IT maintenance tasks.
Work with external suppliers by raising support tickets and tracking progress where needed.
Contribute to maintaining accurate records, including asset information and support documentation
Training:
Remote learning
6 hours off-the-job learning
Training Outcome:Permanent position on completion of the apprenticeship.Employer Description:Our client was formed in 1999, they are one of the largest independent enforcement agents in the country offering a local and nationwide service to Local Authorities clients. Professional, friendly service runs through everything they do, and they are keen to develop their team’s passion, innovation, and integrity.
The Junior IT Helpdesk Engineer will escalate more complex issues to senior team members and work with key external suppliers by raising support tickets, supplying relevant diagnostic information, and monitoring progress to ensure timely resolution.Working Hours :Monday to Friday 8am to 4pm.Skills: Communication skills,IT skills,Attention to detail,Problem solving skills,Logical,Team working,Initiative....Read more...
Support & Troubleshooting: Provide first-line technical support via phone, email, or portal. Troubleshoot hardware, software, and basic network issues.
Incident Management: Log all queries, requests, and incidents in the helpdesk system, ensuring timely updates and follow-ups.
User Administration: Manage user accounts, permissions, and access controls (e.g., Active Directory).
Equipment Maintenance: Assist in setting up, repairing, and deploying computers, mobile devices, and peripherals.
Documentation & Escalation: Escalate unresolved issues to senior technicians and help maintain asset databases or technical documentation.
Learning & Development: Actively participate in apprenticeship training, attend required college sessions, and complete assignments.
Training:Weekly Online delivery by Microsoft Teams through Sheffield CollegeTraining Outcome:The successful candidate will develop a skillset in desktop support, networking and enterprise mobility management, and cyber security. These skills will be foundational in an IT career. Typically, an IT service apprentice will progress to be an IT support technician (2nd Line) and can then specialise as a Network engineer or a Systems AdministratorEmployer Description:Our purpose is to give patients and their families the high-quality care they need, treating each person as a unique individual. We promise to listen to their wishes and choices, tailoring our care and support so they can make the most of every day. We work with others to champion improvements in end-of-life care, in Sheffield and beyondWorking Hours :9am – 5pm; Mon- Fri.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative....Read more...
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Our client is looking for an experienced IT Support Engineer (2nd/3rd Line) to join their IT team. This is an excellent opportunity for a hands‑on technical professional who enjoys working across modern Microsoft technologies in a collaborative, fast‑paced environment.You will be a key technical resource within a small IT team, taking ownership of complex support issues, contributing to continuous improvement, and ensuring the reliability and security of IT services across the business. The RoleAs an IT Support Engineer, you will provide 2nd and 3rd line support across infrastructure, cloud and end‑user environments, acting as a primary escalation point for technical issues. You will work closely with the IT Technical Lead, support ongoing projects and play an important role in maintaining service continuity and security.This role offers broad exposure to Microsoft cloud technologies, Azure, endpoint management and security. Key Responsibilities-Provide 2nd and 3rd line IT support across cloud, infrastructure and end‑user services-Act as a primary escalation point for complex technical issues-Support user onboarding and offboarding, including laptop builds, device configuration (Windows and Mac) and mobile devices-Troubleshoot and support:-Microsoft 365 (Exchange, Teams, SharePoint)-Entra ID (Azure AD), Conditional Access and identity management-Intune and endpoint management-Windows desktop and server environments-Support and maintain Azure and cloud‑based services-Assist with security configuration and monitoring, including Microsoft Defender, identity protection, endpoint security and patching-Perform root cause analysis and implement long‑term technical fixes-Support compliance with security and governance frameworks such as ISO 27001 and Cyber Essentials-Contribute to IT projects, system upgrades and deployments-Create and maintain technical documentation and knowledge base articles-Work closely with the IT Technical Lead and provide cover when required-Liaise with third‑party vendors and service providers Skills & ExperienceEssential-Proven experience in an IT support role covering 2nd and 3rd line responsibilities-Strong experience with:-Microsoft 365-Entra ID / Active Directory-Intune / endpoint management-Azure (administration, networking and identity)-Solid understanding of networking fundamentals (DNS, DHCP, VPNs, firewalls)-Experience supporting Windows server and desktop environments-Knowledge of Microsoft security tools and best practices-Strong troubleshooting skills across multiple systems-Experience working within a small to mid‑sized IT team Desirable-PowerShell scripting or automation experience-Backup and disaster recovery exposure (e.g. Veeam)-Experience with Dynamics 365 or other business systems-Familiarity with ITIL‑aligned processes
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Responsibilities and tasks will include:
Providing hands-on support for Windows 11 IT systems, including: issuing and tracking hardware, assisting users with initial logins and system setup, troubleshooting configuration or cabling issues, and installing port replicators for new laptops
Providing hands-on support for hardware changes, including setting up and configuring user devices such as desktops, laptops, and peripherals
Safely disconnecting, relocating and storing existing equipment and cabling in line with electrical safety and manual handling guidelines, ensuring all connections are secure and neatly arranged to meet safety standards
Provision of support for any reasonable software changes
Performance of routine maintenance tasks such as updates, backups, and system checks
Assistance in diagnosing and resolving simple hardware and software issues
Assisting with IT asset management and inventory tracking
Responsibility for care, operation and daily checks on company-assigned vehicle i.a.w. policy
Responding to basic IT support requests via email, ticketing systems, or in person
Escalating more complex or unresolved customer issues to the Team Leader, when required
At all times providing excellent customer service on client site, following documented procedures and support guidelines
Following all onsite security and health and safety protocols
Training:Apprenticeships include time away from work for specialist training as well as daily on-the-job training. Face-to-face training will take place with our partner apprenticeship provider- Peta Training & Consultancy Ltd, Cosham, Portsmouth.Training Outcome:Successful completion of the apprenticeship may lead to roles such as:
Associate IT Technician (SFIA Level 2)
Service Desk Analyst
Desktop Support Engineer
Employer Description:ALTAEDGE helps the Ministry of Defence and other security organisations solve complex problems with practical and strategic expertise. It works closely with clients to deliver clear, effective solutions. The company manages capability projects to ensure they meet organisational goals and deliver results. With experience across the Navy, Army, and RAF, ALTAEDGE supports digital change and ongoing capability development.Working Hours :Monday to Friday 7.30am to 4.30pm.
You may be required to work overtime/additional hours when authorised and as necessitated by the needs of the business.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Team working,Patience....Read more...
Working within the Network & Infrastructure Team and reporting to the Network & Infrastructure Manager, the role of the Network Engineer Apprentice will be to perform the following:
Use network management systems software and appropriate analysis equipment to collect routine network load statistics, model performance, and create reports as required.
Carry out routine configuration/installation/ reconfiguration and updates of hardware and software. Removal of hardware and/or software. Use supplied installation/ decommission instructions and tools, following agreed standards.
Report details of all hardware/software items that have been installed and removed so that configuration management records can be updated.
Using standard procedures and tools, carry out defined tasks associated with the planning, installation, upgrade, operation, control and maintenance of local and wide area networks.
Carry out routine network-related configuration, reconfiguration, updates and BAU processes within Azure Cloud and Azure Local environments.
Investigate, diagnose, and resolve network problems, including Cloud and on-premises server environments, escalating when required and documenting results.
Assist with vulnerability remediations and protection of assets from cybersecurity threats.
Provide first-line technical and user support. Maintain accurate records of user requests, updates, and outcomes via the service management system.
Contribute to the development of installation and recovery procedures and standards.
Training Outcome:This role offers long-term opportunities to progress to a permanent position upon completion of the apprenticeship.
On completion of the apprenticeship, you will have the qualifications and practical experience required to apply for roles in the field of Network Engineering.
Employer Description:University of Staffordshire is proud to be an award-winning institution that places students at the heart of everything we do. Digitally innovative, with strong industry links and a mission to provide the next generation of education opportunities.
University of Staffordshire is transforming people, places and society. A catalyst for change.
Digital Services, within Infrastructure, is a professional service responsible for the University’s use of digital technology for teaching and learning. Comprising of 6 different functional teams we provide services from provision of desktop devices and support, internet and wi-fi connectivity, cloud-based server infrastructure, identity management, Microsoft 365 services, cyber security, application development and project management.
Working Hours :Monday - Thursday 8:30am to 5:00 pm
Friday 8:30am – 4:30pm.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Team working,Highly Motivated,Enthusiastic,Willing to learn,Excellent attention to detail....Read more...
