Desktop remote and on-site 2nd Line Support Engineer required for external user IT incident investigation, troubleshoot and resolution, (remote and field support).
You will be supporting external users on Windows, including cloud services and Office365, infrastructure and connectivity.
Key skills
Extreme professionalism and personal presentation
Windows desktop & application support
Tablet and mobile device
Networking: ping, trace route etc.
Active Directory, Exchange Server and Office 365
Strong Active Directory and Exchange administrative skills
Knowledge of Microsoft Group Policy
An understanding of Microsoft Azure AD Sync and Azure AD Connect
A good understanding of Veeam Backup & Replication ....Read more...
Desktop remote and on-site 2nd Line Support Engineer required for external user IT incident investigation, troubleshoot and resolution, (remote and field support).
You will be supporting external users on Windows, including cloud services and Office365, infrastructure and connectivity.
Key skills
Extreme professionalism and personal presentation
Windows desktop & application support
Tablet and mobile device
Networking: ping, trace route etc.
Active Directory, Exchange Server and Office 365
Strong Active Directory and Exchange administrative skills
Knowledge of Microsoft Group Policy
An understanding of Microsoft Azure AD Sync and Azure AD Connect
A good understanding of Veeam Backup & Replication ....Read more...
AV VC Desktop Support Engineer - My client are growing their service / support offering and now seek a new member of the team to offer support to their clients and field service engineers. You will be presently either an AV VC Service Engineer or On Site AV VC Support Technician that is now looking for a more office based lifestyle. If you have previous experience working as a desktop support engineer and want to continue in this role that would be excellent. Due to the nature of the role you will need to have a thorough background of solving issues / problems involved with integrated AV / VC solutions. Experience with IT networks would be of great advantage. Due to the nature of the role you will need to have an excellent telephone manner and be able to diagnose and ideally fix technical issues remotely. If this is not possible then tickets need to be escalated to the field service team to fix. Above a cool calm individual with a good diagnostic head would be best suited who knows when issues needed to escalated. If this is the type of role you now see yourself in and you have the right audiovisual background then please send me your CV ASAP.NO SPONSORSHIP IS ON OFFER YOU MUST BE IN THE UK / COMING TO THE UK TO BE CONSIDERED OR HAVE THE APPROPRIATE WORKING VISAAV AUDIOVISUAL AUDIO-VISUAL A/V AUDIO/VISUAL VC VIDEOCONFERENCE SUPPORT SERVICE DESKTOP ENGINEER ANALYST 1ST LINE CISCO POLY NETWORK IT DIGITAL CRESTON AMX SWITCHING REMOTE DIAGNOSTIC EXTRON ZOOM HUDDLE CONFERENCE STARLEAF BLUEJEANS OXFORDSHIRE....Read more...
IT Support Engineer required to join an internal IT Support team for a busy office in Lincoln. You will support office and home based users hardware and software services.
Key skills
IT qualification.
User support experience.
Windows
Desktop support and installation.
Hardware and Windows OS knowledge.
Active Directory/Group Policy, Virtualization, Citrix, TCP/IP, Windows server, Wi-Fi.
Responsibilities
Respond to end-user issue support requests from the helpdesk ticketing system.
Technical support and fault diagnosis.
Install and configure new IT equipment.
Mobile phone support.
Resolve incidents with printers, copiers and scanners.
Security measures such as Bit Locker and NTFS permissions.
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IT Support Engineer required to join an internal IT Support team for a busy office in Lincoln. You will support office and home based users hardware and software services.
Key skills
IT qualification.
User support experience.
Windows
Desktop support and installation.
Hardware and Windows OS knowledge.
Active Directory/Group Policy, Virtualization, Citrix, TCP/IP, Windows server, Wi-Fi.
Responsibilities
Respond to end-user issue support requests from the helpdesk ticketing system.
Technical support and fault diagnosis.
Install and configure new IT equipment.
Mobile phone support.
Resolve incidents with printers, copiers and scanners.
Security measures such as Bit Locker and NTFS permissions.
....Read more...
Snr AV Desktop Support Engineer – I am looking for a seriously good technically proficient Guru in the world of AV, supporting integrated AV systems. You will need to have the ability to diagnose system faults remotely and come up with new and ingenius way to fix issues. You will be able to communicate in a professional manner to clients on the phone to help through any problems that arise. You will effectively manage your time to make sure all tickets are completed to match agreed SLAs. End user clients will be in both the blue chip corporate world and high end hospitality / hotels. You will also be supporting a team of av field service engineers where you will be the go to person to help them find a solution to any issue. If you have the relevant AV knowledge that encompasses the below please send your CV asap.
Crestron, Lutron, switching
Audio DSP, Audinate Dante QSC Q-SYS
Installation, Integration, Commissioning, Support, Service, Maintenance, desktop
Lighting, sound, audio
VC Poly, MTRs, Teams, Zoom
Boardrooms, Meeting rooms, Learning spaces, Auditoria, Ball rooms
IT networks, Cisco, Draytek, Microsoft
Logitech, Yealink, Neat, Bose
YOU MUST BE LIVING IN THE UK AND ALLOWED TO WORK HERE LEGALLY AND SHOW A CLEARLY DEFINED SKILL SET WITHIN THE CV ....Read more...
2nd and 3rd IT Support Engineer required to provide Desktop Support as the second point of escalation for internal enterprise large userbase.
Technical Skills
Microsoft PC applications.
PC hardware and software support.
Ability to troubleshoot and resolve PC hardware and software incidents.
On site support experience supporting multiple operating systems.
IT customer service focus
Certifications
MCP on Windows certification preferred
Dell certification preferred
Additional general requirements
Experience on an IT Service Desk a plus
Knowledge and experience in the use of Ticketing systems preferred
Ability to write technical support documentation a plus
Excellent customer service skills
Good interpersonal and presentation skills
Fluency in English
Willing to work flexible hours when appropriate
Ability to handle multiple projects and tasks simultaneously
Ability to work under pressure
Ability to communicate effectively with customers, peers, and management.
What you will be doing
Troubleshoot and resolve PC incidents.
Perform IMAC (Install, Move, Add, and Change).
Staging of PCs.
Hardware & software maintenance and support.
Asset management.
Coordinate with Break/Fix vendor for hardware repair. ....Read more...
2nd and 3rd IT Support Engineer required to provide Desktop Support as the second point of escalation for internal enterprise large userbase.
Technical Skills
Microsoft PC applications.
PC hardware and software support.
Ability to troubleshoot and resolve PC hardware and software incidents.
On site support experience supporting multiple operating systems.
IT customer service focus
Certifications
MCP on Windows certification preferred
Dell certification preferred
Additional general requirements
Experience on an IT Service Desk a plus
Knowledge and experience in the use of Ticketing systems preferred
Ability to write technical support documentation a plus
Excellent customer service skills
Good interpersonal and presentation skills
Fluency in English
Willing to work flexible hours when appropriate
Ability to handle multiple projects and tasks simultaneously
Ability to work under pressure
Ability to communicate effectively with customers, peers, and management.
What you will be doing
Troubleshoot and resolve PC incidents.
Perform IMAC (Install, Move, Add, and Change).
Staging of PCs.
Hardware & software maintenance and support.
Asset management.
Coordinate with Break/Fix vendor for hardware repair. ....Read more...
Our well-established client in Banbury is looking for a Junior IT Support person to join their busy IT team on a permanent and full-time basis. They are looking for someone who is either looking for their first IT opportunity, or someone who is confident on basic IT support and has a willingness to learn. If you have a passion for IT and/or experience technical support, then this could be a great opportunity to develop with a recognisable brand. The role will be office based but will require you to travel to other sites in the UK (on an adhoc basis – mileage will be paid), therefore it is essential you drive and have a car.
Overview
The Junior IT support engineer will provide effective IT assistance across all aspects of the business and will provide back up and support to the IT Support Function. The position is responsible for supporting and maintaining the Microsoft Cloud, Server and Desktop operating systems and o365/Microsoft Exchange hybrid environment, plus general maintenance of all IT-related hardware/software and communications. The position provides exposure to a broad range of IT-related projects and activities.
Main Responsibilities
Using the company’s helpdesk system to pick up and respond to tickets, escalating to senior IT staff where necessary, ensuring that all SLA’s are met
Administering the company’s project management ticketing system for web-based project and liaising with users to keep assigned and up to date
Providing 1st line desktop, printer and on occasion some basic server support
Setting up new users and disabling expired accounts in accordance with HR requirements
Setting up and configuring new laptop, desktop and communications equipment using approved process documentation
Installing authorised software to laptops and desktops
Ensuring security, patches and upgrades are applied to desktops and laptops and kept up to date
Diagnosing and resolving technical issues
Reporting faults and monitoring of logs for IT and communications equipment
Assisting with the movement of IT and communication equipment around the business
Patching of network and phones
Ensuring all logs for equipment and users are maintained
Delivering toners and fixing printer issues on request
Retrieving delivery of equipment from delivery point and disposal of packaging waste
From time to time any other reasonable duties as may be reasonably requested by the Line Manager
The position carries the responsibility for carrying out all duties to the required standard as indicated by the Line Manager and professional codes of conduct and regulations
Qualifications and Key Skills
Working experience and knowledge of Windows Server / Client IT systems
Exposure to administration of Microsoft Entra / o365 and cloud-based systems
Basic understanding of network infrastructure including multi-site environments preferred
Ability to explain problems and solutions clearly to non-technical users
Excellent verbal and written communication skills, as well as a strong initiative
Proactive team player with excellent technical problem-solving skills
IT related degree, or completion of IT related apprenticeship preferred
Training will be offered and supported to achieve CompTIA A+, Network +.
Full and valid UK driving licence
What’s in it for you?
Based in Banbury the company offers a competitive salary of £24,000-£30,000 DOE as well as great career development opportunities. On top of the salary the company offers a number of benefits, including 29 days holiday (including bank holidays) and free onsite parking.
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Are you an experienced 2nd Line IT Support Engineer?Do you want to work as part of our field engineer team, providing expert IT technical assistance and a high level of customer focused support to our customers across Norfolk and Suffolk?Then apply today!We are recruiting for this full-time role to be based at our Gt Yarmouth branch, with daily travel (pool vehicle used within working hours) across Norfolk & Suffolk.CSSCloud launched in 2017, following the merger of local IT Support companies CSS Computers Ltd and Cloud Computer Services Ltd.As an award-winning, high performing full-service IT systems company, we believe that Computer Support Services should be driven by the customers' needs; being flexible enough to respond quickly, whilst also meeting their requirements as they grow.As a trusted supplier to clients requiring expertise in a broad range of skills, including Cyber Security, IT Support, Managed Printing, Cloud Solutions, Internet and Telecoms, we are now recruiting this full-time, permanent role, working 40 hours during the week (08:30 to 17:00) Monday to Friday.Salary will be dependent on qualifications and experience.As a 2nd Line Engineer within our field team, the type of work includes:
Install new PC's, Laptops, and Network devicesUndertake upgrades and repairs to existing equipmentAssist with on premise and cloud-based server installations and infrastructureDiagnose and fix IT and related equipment faultsPrinter, Telephone and Broadband supportAssisting the Service Desk as part of the wider team
Interested? If so, you will need:
At least three years IT support experienceExperience of troubleshooting Windows networks and WindowsA track record of implementing, supporting and troubleshooting Windows Desktop Operating Systems and Networks (Server experience would be an advantage)Up to date Microsoft professional training certificationsA full driving licence and acceptable driving recordPragmatic and methodical, as a 2nd Line Engineer you must have excellent problem-solving skills and a strong customer focusExperience of working for a service provider or within a managed service environment
This is a fantastic opportunity to join us at a very exciting time in our growth; in return for your skills and experience, we are offering an excellent package within a superb working environment.Please note: All applicants will be required to provide documentary evidence of their right to work in the UK if selected for an Interview.....Read more...
Learn to work with Cisco technologies, including Catalyst switching, routing, and management tools
Gain exposure to multi-vendor platforms such as Juniper, HP, Aruba, and Meraki
Develop skills in configuring and troubleshooting networks, including fault finding
Support the installation of networking and server hardware at customer sites
Gain hands-on experience with desktop products, Microsoft technologies, and Wintel servers
Provide on-site and remote support to customers, handling issues effectively and professionally
Participate in out-of-hours client requests as part of an on-call rota (with additional compensation)
Training:Network Engineer Level 4 Apprenticeship Standard:
Duration: 15 Months and up to 5 Months End Point Assessment
As a Network Engineer apprentice, you will work with hardware and software to set up networks and ensure systems operate effectively, anticipating and troubleshooting issues
Training Outcome:
Our Level 4 CompTIA Network Technician apprenticeship isn’t just for career starters; our programme can act as a powerful professional development route for those already working within the industry. If you currently work with IT networks and you want to develop your tech skills, you can enrol on this apprenticeship programme through your current employer
Enrolling on a professional development apprenticeship is guaranteed to provide you with new progression opportunities and help advance your career. Our Level 4 CompTIA Network Technician apprenticeship will advance your IT skills, broaden your industry knowledge, and ensure you stay up-to-date with industry best practices. Our curriculum will support your current role and provide you with a vast understanding of a range of IT networks
Employer Description:BlueKong Networks is a global leader in IT and network engineering services, delivering agile, end-to-end solutions to clients worldwide. With over 270 engineers across 70 countries, they provide cost-effective, high-quality technical support for ad-hoc installations, large-scale deployments, and SLA-driven services.Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,Logical,Initiative,Driver Required....Read more...
Catfoss Recruitment Ltd are currently in partnership with an Energy Generation Asset Management company that is looking to recruit several BESS (Battery Energy Storage System) Field Service Engineers in several locations around the UK to their expanding team on a permanent basis.Field Service Engineers required for the following areas: Manchester/Sheffield area, Bristol/Swindon area, South East (Essex/Kent) areaThe BESS Field Service Engineer will perform preventative maintenance, troubleshooting and warranty repairs along with commissioning activities on energy storage units at various BESS sites. This role is to report to the O&M Manager.Field Service Engineer (BESS) - Tasks & Typical duties/responsibilities:• Maintain Energy Storage Systems to a high standard by carrying out regular inspection and maintenance, annual capacity tests, trouble shooting and reactive maintenance works • Perform system software and firmware upgrades• Monitor operation performance monitoring and data assessment• Provide phone support and remote diagnostics to customers• Troubleshoot equipment located at BESS sites• Manage spare parts• Responsible for safety work complying with local safety regulations and safety standards • Conduct risk assessment and implement safety measures• Keep up to date with any administrative duties such as timesheets, daily vehicle checks and providing daily job logs describing issues and actions taken during service trips• Assist the in-house system engineering group in product development and/or project work• Provide suggestions based on field experience, to improve the products Field Service Engineer (BESS) - Essential Requirements:• Qualification in an electrical/ electro-mechanical discipline• Previous electrical or multi skilled maintenance experience• Basic IT skills (Word Processing, Outlook, Excel, IP and software for troubleshooting)• Qualification of working on Site safely• This role involves travelling to different sites with occasional overnight stays. Field Service Engineer (BESS) - Preferred Experience but not essential:• Working experience with BESS• Working knowledge of HV/LV power electronics including Inverters / Converters / Transformers• Previous HVAC training and F-Gas qualification• Strong understanding of IT related subjects, CMD, remote desktop connections, networking (subnet, VLANs, static IP/DHCP), MODBUS/TCP protocols• C&G2391-5 Test & Inspect or equivalent • Familiar with BS7671• HV authorised personField Service Engineer (BESS) - We offer:• Competitive salary based on experience and qualification• Holidays • Workplace pension• Full training, company van, sim card, fuel card and laptop will be provided• Team building events and employee learning opportunitiesField Service Engineer (BESS) previous suitable job titles: Service Engineer, BESS Engineer, PV Engineer, PV Technician, Service Technician, BESS Technician, Solar Technician, Solar Engineer, Electrical Engineer, Electrical Technician, Battery Energy Storage Engineer, Battery Energy Storage TechnicianPlease apply ASAPDue to current high volumes of applications to our advertised jobs, we are unable to respond to every application. All successful candidates will be contacted as soon as possible.....Read more...
Catfoss Recruitment Ltd are currently in partnership with an Energy Generation Asset Management company that is looking to recruit several BESS (Battery Energy Storage System) Field Service Engineers in several locations around the UK to their expanding team on a permanent basis.Field Service Engineers required for the following areas: Manchester/Sheffield area, Bristol/Swindon area, South East (Essex/Kent) areaThe BESS Field Service Engineer will perform preventative maintenance, troubleshooting and warranty repairs along with commissioning activities on energy storage units at various BESS sites. This role is to report to the O&M Manager.Field Service Engineer (BESS) - Tasks & Typical duties/responsibilities:• Maintain Energy Storage Systems to a high standard by carrying out regular inspection and maintenance, annual capacity tests, trouble shooting and reactive maintenance works • Perform system software and firmware upgrades• Monitor operation performance monitoring and data assessment• Provide phone support and remote diagnostics to customers• Troubleshoot equipment located at BESS sites• Manage spare parts• Responsible for safety work complying with local safety regulations and safety standards • Conduct risk assessment and implement safety measures• Keep up to date with any administrative duties such as timesheets, daily vehicle checks and providing daily job logs describing issues and actions taken during service trips• Assist the in-house system engineering group in product development and/or project work• Provide suggestions based on field experience, to improve the products Field Service Engineer (BESS) - Essential Requirements:• Qualification in an electrical/ electro-mechanical discipline• Previous electrical or multi skilled maintenance experience• Basic IT skills (Word Processing, Outlook, Excel, IP and software for troubleshooting)• Qualification of working on Site safely• This role involves travelling to different sites with occasional overnight stays. Field Service Engineer (BESS) - Preferred Experience but not essential:• Working experience with BESS• Working knowledge of HV/LV power electronics including Inverters / Converters / Transformers• Previous HVAC training and F-Gas qualification• Strong understanding of IT related subjects, CMD, remote desktop connections, networking (subnet, VLANs, static IP/DHCP), MODBUS/TCP protocols• C&G2391-5 Test & Inspect or equivalent • Familiar with BS7671• HV authorised personField Service Engineer (BESS) - We offer:• Competitive salary based on experience and qualification• Holidays • Workplace pension• Full training, company van, sim card, fuel card and laptop will be provided• Team building events and employee learning opportunitiesField Service Engineer (BESS) previous suitable job titles: Service Engineer, BESS Engineer, PV Engineer, PV Technician, Service Technician, BESS Technician, Solar Technician, Solar Engineer, Electrical Engineer, Electrical Technician, Battery Energy Storage Engineer, Battery Energy Storage TechnicianPlease apply ASAPDue to current high volumes of applications to our advertised jobs, we are unable to respond to every application. All successful candidates will be contacted as soon as possible.....Read more...
Holt Executive is collaborating with an industry-leading bespoke manufacturing and engineering specialist who design, build, and supply advanced and future-proofed technology to the Naval, Land and Security sectors across the globe.
Our partner has an exciting opportunity for an experienced Senior Embedded Software Engineer to take the lead in designing and developing embedded software and Windows-based user interfaces.
Key Responsibilities for the Senior Embedded Software Engineer:
- Lead the end-to-end development of software applications, from concept design and requirements definition to detailed design and coding.
- Design and develop software applications, covering all stages from concept to detailed coding.
- Collaborate with Mechanical, Electrical, and Electronics engineers to ensure successful project delivery.
- Oversee all software requirements and address issues throughout the project lifecycle.
- Create robust software with a focus on fault management, fault reporting, and application health monitoring.
- Develop and maintain supporting documentation, including interface control documents, user manual inputs, and fault code lists with corrective actions.
- Assist customers with integration, commissioning, and problem resolution, including on-site support when necessary.
Key Skills and Experience for the Senior Embedded Software Engineer:
Essential -
- Strong degree in a related discipline.
- Experience of embedded software design and appreciation of associated hardware.
- Strong mathematics background.
- Experience in leading technical software projects.
- Experience of embedded software design and good general appreciation of associated hardware.
- Experience of writing C/C++ for embedded applications.
- Experience of the design and development of control systems, preferably of motor control principles and theory and interfaces.
Embedded Software/Firmware:
- Experience of using STM32 processors and Keil uVision development environment and tools.
- Communications such as Ethernet, RS422/UART, CAN, SPI etc.
- Hardware interfacing, GPIO, ADC, DACs etc.
Windows/User Interfaces:
- Understanding of developing desktop application and user centric interface design.
- QT and QT Creator multiplatform development environment in C++.
- Visual Studio C++ and C#.
- Low latency programming techniques.
- Networking (TCP/UDP).
Company Benefits:
- 37.5-hour work week with lunchtime finishes on Fridays.
- 28 days annual leave and Christmas closure.
- Employee Help@Hand Service providing access to remote GP services, second opinions, mental health support, and physiotherapy consultations.
- Life Assurance Policy, including Bereavement Counselling and Probate Helpline.
- Company Share Incentive Plan and Save as You Earn Scheme.
- Wellbeing initiatives, including access to the Aviva Wellbeing App and regular wellbeing activities.
- Employee discount scheme, including access to a wellbeing hub.
- Excellent Learning & Development opportunities.
Security Clearance Requirements:
Due to the nature of our business, all staff need to be able to obtain UK Security Clearance as a mandated requirement. Therefore, if successful, you will need to provide proof of identity, employment history and right to work in the UK, along with proof of UK residency for at least five years.....Read more...
