Desktop remote and on-site 2nd Line Support Engineer required for external user IT incident investigation, troubleshoot and resolution, (remote and field support).
You will be supporting external users on Windows, including cloud services and Office365, infrastructure and connectivity.
Key skills
Extreme professionalism and personal presentation
Windows desktop & application support
Tablet and mobile device
Networking: ping, trace route etc.
Active Directory, Exchange Server and Office 365
Strong Active Directory and Exchange administrative skills
Knowledge of Microsoft Group Policy
An understanding of Microsoft Azure AD Sync and Azure AD Connect
A good understanding of Veeam Backup & Replication ....Read more...
Desktop remote and on-site 2nd Line Support Engineer required for external user IT incident investigation, troubleshoot and resolution, (remote and field support).
You will be supporting external users on Windows, including cloud services and Office365, infrastructure and connectivity.
Key skills
Extreme professionalism and personal presentation
Windows desktop & application support
Tablet and mobile device
Networking: ping, trace route etc.
Active Directory, Exchange Server and Office 365
Strong Active Directory and Exchange administrative skills
Knowledge of Microsoft Group Policy
An understanding of Microsoft Azure AD Sync and Azure AD Connect
A good understanding of Veeam Backup & Replication ....Read more...
AV Desktop / Helpdesk Support Engineer – I am looking for a seriously good technically proficient Guru in the world of AV, supporting integrated AV systems. You will need to have the ability to diagnose system faults remotely and come up with new and ingenius way to fix issues. You will be able to communicate in a professional manner to clients on the phone / remotely to help through any problems that arise and have experience with call logging / ticketing systems. You will effectively manage your time to make sure all tickets are completed to match agreed SLAs. End user clients will be in the blue chip corporate world. You will also be supporting a team of av field service engineers where you will be the go to person to help them find a solution to any issue. If you have the relevant AV knowledge that encompasses the below please send your CV asap.
Crestron control / switching
Audio DSP, Audinate Dante QSC Q-SYS
Installation, Integration, Commissioning, Support, Service, Maintenance, desktop
Lighting, sound, audio
VC Poly, MTRs, Teams, Zoom
Boardrooms, Meeting rooms, Learning spaces, Auditoria, Corporate AV
IT networks, Cisco, Draytek, Microsoft
Logitech, Yealink, Neat, Bose
YOU MUST BE LIVING IN THE UK AND ALLOWED TO WORK HERE LEGALLY AND SHOW A CLEARLY DEFINED SKILL SET WITHIN THE CV
AV A-V A/V AUDIOVISUAL AUDIO-VISUAL AUDIO/VISUAL VIDEOCONFERENCE VC MTR POLY ZOOM TEAMS SUPPORT MAINTENANCE FIX HELPDESK DESKTOP MICROSOFT IPTV SHURE CRESTRON EXTRON CONTROL SWITCHING BERKS BERKSHIRE BUCKS BUCKINGHAMSHIRE BUCKS SURREY LONDON....Read more...
Endpoint Security Engineer - Glasgow
1 Year Contract – Inside IR35
Great opportunity for a hands-on Endpoint Security Engineer to secure a modern desktop infrastructure. You’ll implement, manage, and optimise endpoint protection solutions (EDR, antivirus, encryption) and collaborate with global security, infrastructure, and desktop teams to keep endpoints safe across the enterprise.
What you’ll do:
Deploy and manage endpoint security tools.
Define and enforce security policies.
Monitor and respond to security incidents.
Support compliance and participate in audits.
Provide guidance and technical support on endpoint platforms.
What we’re looking for:
5+ years in cybersecurity/endpoint security.
Experience with Windows and macOS endpoints and platforms like CrowdStrike or Microsoft Defender.
Knowledge of compliance frameworks (ISO 27001, NIST).
Scripting skills (PowerShell/Python) a plus.
Equal Opportunities
FPSG is committed to equal opportunities regardless of gender, race, disability, sexual orientation, religion or belief and age.
We are Disability Confident and neurodiverse aware. If you have a disability, please tell us if there are any reasonable adjustments we can make to assist you in your application or with your recruitment process....Read more...
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Job Title: Desktop Support Engineer
Based at: London
Package:Starting £28,000DOE plus excellent benefits
Job Description
This client is a lucrative investment with years of history. Your role will be to be engaging with the users. You will use your Windows 10 & 11, Microsoft Office 365, web browser, AI tool and mobile device knowledge to provide IT technical support. You will need excellent communication skills, the ability to multi-task and work well under pressure. You will be the first point of call providing software and hardware support to users in their London, Bristol, Leeds and Edinburgh offices. You will support over 150 users and be part of a team of 5 engineers. You will be involved in installing software and hardware on relevant machines, setting up equipment and taking responsibility for first line support calls. Alongside other members of our IT department you will develop and maintain specialist knowledge, using good interpersonal skills to become an effective member of the IT support team
Experience / Key Skills
• Experience in first line client-facing IT Support
• Working knowledge of Microsoft Office (365) applications
• Basic Knowledge Printers
• Knowledge of Smart Phone & Tablet device technology (Samsung/iPhone/iPad/Remarkable)
• Desktop operating systems experience (Windows 11) and AI tools like Copilot/ChatGPT
• Knowledge of web browsers (Microsoft Edge, Firefox, Google Chrome and Safari)
• Intelligent, quick logical mind. Ability to analyse and troubleshoot a problem arriving at a logical solution
• Previous Helpdesk experience in a similar role in a corporate environment would be advantageous
• Strong analytical thinking and a problem solving mind-set
• Strong customer focus and team working skills
• Enthusiastic, self-motivated and keen to learn
• Have an initiative and resourceful approach
• Good communication skills (both written and oral) are paramount.
• The ability to balance working under pressure with a need to escalate and respond to client demands.
• Polite and courteous with an ability to liaise effectively and build positive professional relationships with the end users.
• Flexibility and the ability to adapt when under pressure
• Provide 1st line support for PC Hardware and Software and mobile device queries.
• Ensure IT Support calls are being resolved in an efficient and effective manner
• Responsible for documentation of work Training will be provided
Pleas ensure you have minimum 2years experience in desktop support.
To apply for this role or for more information and an initial telephone interview please send your CV to soniab@justit.co.uk or contact me directly 0207 426 9844....Read more...
We are searching for an experienced Network Security Engineer to be responsible for ensuring the Group’s IT Networks and Communications are well designed, secure, optimal and function consistently across all internal and external operations.
IT and Cyber Security is extremely important and is key to all our client’s operations and you will play an extremely vital role in developing and maintaining security services throughout the business.
The role is offered on a hybrid-working basis with up to 2-days per week working from home. The role requires you in the office at least 3-days per week so you MUST live within a commutable distance of Exeter to be considered for the position or you will be looking to relocate to the area. The role comes with excellent benefits!
In this role you will be responsible for the following:
Reviewing and managing network security services in line with Group security objectives and policies.
Monitoring and administrating the security of both internal and external corporate network communications, including, routers, switches, firewalls, DMZ, servers, Wi-Fi, OT, telephony and LAN/WAN/VPN communication services.
Constantly reviewing the IP space across the organisation ensuring that the TCP/IP stack, VLANs, IP Subnet, DNS, DHCP, VPNs, and VoIP traffic is well designed, secure and optimised.
You will ensure best practices are used for delivering network security. Continually monitoring, maintaining and testing the threat landscape and security posture.
Provide regular service status updates to line management and agree and monitor service availability targets.
Manage all SSL and external web server security functions to ensure data protection, systems integrity and user confidence at all times.
Manage NIS2 and GDPR privacy policies and operational practice.
Perform regular reviews of security solutions and processes, identifying opportunities for optimisation to over two hundred office, home and field-based employees.
Provide day-to-day cyber security guidance and support to relevant technical & business stakeholders.
Deliver annual penetration testing and implement recommended improvements.
Research latest network cyber threat developments and recommend any actions that will improve network performance and security.
Work closely with NIBE SOC teams and internal security engineers to ensure all preventative security measures are implemented and Zero Day / critical threats are extinguished in line with internal resolution targets. Collaborate with other business teams to ensure the proper use of systems.
Coordinate investigations and reporting of security incidents related to Network, Systems and Applications. Diagnose root causes of system failures and implement appropriate corrective actions.
Assist with OT process and system change management, overseeing testing and approval of changes using an approved methodology.
Ensure all network hardware assets are identifiable and updated in the asset management system.
Provide technical expertise to support the maintenance of our hardware infrastructure systems and services.
Work closely with NIBE IT teams to ensure Group IT policies are continually checked and in place.
Required Experience
A computer related degree or relevant professional certification and accreditation is preferred.
Extensive commercial experience in an IT security role maintaining secure networks in a MS-Windows and Linux environment.
Expert knowledge of and experience in LAN/WAN/VLAN communications, VPN configuration and enterprise wireless networking. Experience of Dell core and edge switches with fibre is preferable.
CCNA/CCNP equivalent accreditation is advantageous but is not essential.
Experience and excellent working knowledge of GNS3 (or similar) is really beneficial.
Firewall configuration, management and monitoring experience is essential. Experience of FortiGate products preferable.
TCP/IP networking stack, DNS, DHCP, RADIUS/AAA, Active Directory, SSL, 2FA, OT skills are essential for this position.
Knowledge of information security standards (e.g., ISO 17799/27002/27001/PCI DSS/SIEM, etc.), rules and regulations related to information security and data confidentiality (e.g., FERPA, HIPAA, etc.) and key network security principles for risk identification and analysis.
Knowledge of Linux OS and Windows Server and desktop operating systems configuration & troubleshooting and SCCM/MECM skills are preferrable.
Knowledge of and experience in virtual network technologies, specifically ESXi and VMware configuration and administration is advantageous.
Knowledge of MDM products, CrowdStrike and Cortex XDR configuration and administration would be advantageous.
Experienced user of Office 365, Teams, OneDrive, SharePoint etc. – any MS E3 subscription services.
Excellent troubleshooting, diagnostic, problem-solving and communication skills.
Flexibility to work on planned, out of hours systems projects if required.
Training is available for the right candidate to ensure complementary skills are acquired.
Please note that due to a high level of applications, we can only respond to applicants whose skills and qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.
Bowerford Associates Ltd is acting as an Employment Agency in relation to this vacancy.....Read more...
