IT Support Engineer
Buckinghamshire
£33,000 - £36,000 + Travel Allowance + Private Healthcare + Pension + Holidays + Career Progression + 'Immediate Start'
Join a long-established, forward-thinking construction and engineering business as an IT Support Engineer, providing hands-on support across a busy and expanding office environment. Working full-time in the office, you’ll ensure day-to-day technical operations run smoothly, helping staff stay connected and productive.
This is an excellent opportunity for an IT support professional with a proactive mindset and strong troubleshooting skills. You’ll take ownership of first- and second-line support tasks, manage hardware and software, and ensure internal systems and networks remain reliable and secure. Working directly with all departments, communication and problem-solving will be key.
This well-regarded organisation delivers complex, high-value projects across the UK, offering the chance to grow with the business and develop your IT skillset in a dynamic, team-focused environment.
Your Role As An IT Support Engineer Will Include:
Providing 1st and 2nd line support to internal users (desktop, hardware, software, network issues)
Setting up and maintaining user accounts, devices, and system access
Managing hardware inventory, procurement, and setup
Working on site in Buckinghamshire 5 days a week, Monday to Friday (8am–6pm)
As An IT Support Engineer You Will Have:
Experience in a 1st/2nd line IT support role
A proactive and organised approach to troubleshooting and task management
Excellent communication and interpersonal skills
Right to work in the UK (no sponsorship available)
Keywords: IT Support Engineer, Desktop Support, Helpdesk Engineer, 1st Line Support, 2nd Line Support, Technical Support, Windows Support, Office365, Construction IT Support, IT Technician, IT Support Buckinghamshire, Onsite IT Jobs, Office-Based IT, IT Admin Jobs ....Read more...
Technical Support Engineer
100% Office-based Role NE36 0PQ
Day Shifts Monday-Friday
Starting Salary £29,000 per annum
33 Days Holidays, Specialist Training
Do you have a background in tech support within the IT, engineering, or manufacturing sectors? If so, this new Technical Support Engineer position could be the perfect next step for you.
My client is looking to recruit a highly motivated and technically skilled Service Support Engineer to provide technical support for their specialist laser engraving machinery. This role will be responsible for troubleshooting customer issues, providing technical guidance, and ensuring optimal system performance.
The Role - Technical Support Engineer:
- Delivering prompt and comprehensive technical support to customers daily by telephone, email and TeamViewer (remote access) through our CRM system (Salesforce)
- Conducting upgrades, diagnosis, and resolution of issues with customer machines, ensuring optimal performance and functionality.
- Prepared and generated quotations for consumable parts, spare parts, servicing and repair work through SAP and CRM system, guaranteeing accurate and timely communication with customers.
- Organise and support a team of field-based engineers.
- Liaising with other departments to ensure maximum customer satisfaction during machine installations and service visits.
- Provide in-depth documentation for cases that require escalation
- Ensuring thorough and detailed information is available for effective troubleshooting and resolution.
- Provide support as needed for the installation and commissioning of laser engraving machines at customer sites.
- Install and configure software for end users.
- Ensure customer cases are solved quickly and efficiently.
The Right Person
- Has a strong IT and network background
- Strong working knowledge of remote desktop tools
- Excellent problem-solving and analytical skills.
- Proficient using a CRM system for caseload management or similar
- Happy to work in a fully office-based role.
- Commutable to NE35 postcode daily with use of own vehicle.
- Holds a full UK driving licence.
- Happy to travel for product training.
Salary/ Package
- Salary £29,000-£32,000 DOE
- Extensive training and personal development
- Day shifts: Monday to Friday, 9am-5pm
- Full Company product training
- 25 days holiday + statutory bank holidays
- Company Pension Scheme
Interested? To apply for this Technical Support Engineer position, here are your two options:
- "This is the job for me! When can I start?" - Call now and lets talk through your experience. Ask for Emma Gilmore on 0116 2545411 between 7.30am - 4.30pm.
- "I think I'm right for this position, but I'm not sure I have enough to get an interview" - Click "apply now" so I can read your CV and come back to you - emmag@precisionrecruitment.co.uk
PPDEL....Read more...
Logging and triaging tickets (phone/email)
New laptop/desktop setups
1st line support tickets
Workbench jobs
IT documentation
Training:Why choose our Azure Cloud Support Specialist Apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:
You will be working with the Service Desk team, overseen by the Manager and Senior Engineer supporting a large number of customers and grow solid skills to become a fully trained Cloud Engineer
We are hopeful that if we are the right fit for one another, a full time role may be available for you after the apprenticeship so we continue to grow your skills and our teams capacity
Employer Description:Extech Cloud is a forward-thinking IT managed service provider (MSP) and Microsoft Solutions Partner based in Burgess Hill, West Sussex. Specialising in proactive IT support, cloud transformation, cybersecurity and modern workplace solutions, Extech Cloud helps small to mid-sized businesses across the South of England streamline their operations and embrace digital change. Their services include Microsoft 365 optimisation, Azure cloud solutions, VOIP telephony and robust data protection strategies tailored to each client’s needs.
What sets Extech Cloud apart is their people-first approach. They focus on simplifying IT for their clients, enabling teams to collaborate effectively and securely from anywhere. With a strong emphasis on customer service, innovation and continuous improvement, Extech Cloud positions itself as a trusted partner for businesses looking to grow through technology.Working Hours :Monday to Friday, 9.00am - 6.00pm with 1 hour lunch break.Skills: Communication skills,Customer care skills,Team working....Read more...
IT Support:
Provide technical support and maintenance for IT desktop
Install and maintain workstations and laptops
Support IT/CAD Manager in reviewing IT systems
Support internal telephone system and external telecommunication suppliers
Provide technical support and maintenance for printers
To assist with other departmental duties where necessary
Liaise with IT Manager
Software Support:
Assist the IT/CAD Manager to maintain and monitor software subscriptions (Adobe, Bentley, Autodesk, Rhino)
Support staff on the latest software and general day-to- day technical issues
Maintain and support cloud-based email (Office 365)
Assist IT/CAD Manager to propose and implement new software solutions and systems as required to meet company objectives
System Management:
Liaise with architects and provide assistance in use of web-based document control systems I.E. Newforma
Additional information:
We use Autocad and Revit software packages to develop most of our projects (some legacy projects delivered in Microstation)
Further training can be provided but we require individuals who can become quickly established on projects, so some experience of Revit in particular is essential
We work as a collaborative and proactive studio where communication and knowledge sharing is encouraged
Project work is supported by a programme of lunchtime talks, construction site visits and office trips
Training:This apprenticeship is delivered as a weekly day release at our campus in Stratford, E15. You will be required to attend college once a week.
Level 4 Network Engineer
Behaviour, Skills and Knowledge
Training Outcome:There is an opportunity to secure a permanent position after successfully completing the apprenticeship. Employer Description:Founded in 1991 Haworth Tompkins is a Stirling Prize-winning architectural practice of 100+ people, working across the Culture, Housing, Mixed Use, Industrial, Education and Masterplanning sectors. We are an Employee Ownership Trust, a B Corp, founding members of Architects Declare and named the AJ100 Practice of the Year in 2020 and 2022.Working Hours :Monday – Friday
9am to 5.30pm (with one hour for lunch)
Operating core hours
Offsite training when required based on Apprenticeship requirementsSkills: Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Creative,Initiative....Read more...
Role Climate17 are working alongside well-established, UK-based, asset management firm who specialise in the entire project lifecycle, from origination through to operations of renewable energy and power gen assets. The BESS Field Service Engineer will perform planned and preventative maintenance, troubleshooting and warranty repairs along with commissioning activities on energy storage units at various BESS sites. Responsibilities Maintain Energy Storage Systems to a high standard by carrying out regular inspection and maintenance, annual capacity tests, trouble shooting and reactive maintenance worksPerform system software and firmware upgradesMonitor operation performance monitoring and data assessmentProvide phone support and remote diagnostics to customersTroubleshoot equipment located at BESS sitesManage spare partsResponsible for safety work complying with local safety regulations and safety standardsConduct risk assessment and implement safety measuresKeep up to date with any administrative duties such as timesheets, daily vehicle checks and providing daily job logs describing issues and actions taken during service tripsAssist the in-house system engineering group in product development and/or project workProvide suggestions based on field experience, to improve the products Requirements: Qualification in an electrical/ electro-mechanical disciplineECS Gold Card - EssentialPrevious electrical or multi skilled maintenance experienceBasic IT skills (Word Processing, Outlook, Excel, IP and software for troubleshooting)Qualification of working on Site safelyThis role involves travelling to different sites. Overnight stay or international travel may be requiredWorking experience with BESS - preferredWorking knowledge of HV/LV power electronics including inverters / converters / Transformers - preferredPrevious HVAC training and F-Gas qualification - preferredStrong understanding of IT related subjects, CMD, remote desktop connections, networking (subnet, VLANs, static IP/DHCP), MODBUS/TCP protocols - preferredC&G2391-5 Test & Inspect or equivalent - preferredFamiliar with BS7671 - preferredHV authorised person - preferred Location: Field based, Bristol region About Us Climate17 is a purpose-led, international Renewable Energy & Sustainability recruitment firm. We provide specialist talent acquisition services to organisations seeking to reduce their environmental footprint, as well as those working towards the decarbonisation of the energy sector. Inclusive Application Process Climate17 is committed to creating a diverse, inclusive and equitable workplace. We believe there is no solution to climate change without people. We aim to increase diversity across all areas and as such, we are committed to partnering with clients and candidates to create an inclusive and sustainable regenerative world. We welcome applications from all qualified candidates, regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, or whether or not they have a disability. If you require additional support, equipment or resources in order to participate in the job application or interview process, please let us know.....Read more...
