An excellent opportunity has become available for a Junior IT Support Engineer / IT Support Technician to join a global ship owner operating within an international environment. Working as part of the IT team, you will support users across both office and vessel locations, helping to resolve technical issues, maintain IT equipment, and support the smooth running of business systems.
This is an ideal opportunity for someone looking to develop their IT support career while gaining exposure to a wide range of technologies.
Key Responsibilities:
* Act as the first point of contact for IT queries, incidents, and service requests from users.
* Provide technical assistance across office and vessel environments.
* Set up, configure, and maintain laptops, desktops, virtual machines, printers, mobile devices, and other IT equipment.
* Support Windows 10 and Windows 11 operating systems, including troubleshooting and configuration.
* Assist with user account administration and access requests using Active Directory.
* Provide remote support using appropriate remote support tools.
* Maintain IT asset information and update technical documentation.
* Monitor equipment performance and assist with maintaining system reliability.
* Support hardware deployments, upgrades, and equipment replacements.
* Escalate more complex infrastructure issues when required.
* Work with external vendors and suppliers where necessary.
* Follow IT policies and Cyber Security procedures.
* Support IT projects as required.
Skills & Experience:
* Previous experience in an IT Support, Helpdesk, Service Desk, Desktop Support, or similar role.
* Experience supporting desktop and laptop hardware.
* Knowledge of Windows 10 and Windows 11.
* Understanding of Active Directory user administration.
* Knowledge of TCP/IP, DNS, DHCP, VPN connectivity, and wired/wireless network troubleshooting.
* Experience supporting printers and peripheral devices.
* Strong troubleshooting and problem-solving abilities.
* Good communication skills with the ability to support users effectively.
* Ability to work independently and as part of a team.
Desirable:
* A degree in Computer Science, Information Technology, or a relevant IT qualification or apprenticeship.
* Previous experience within an IT support or Helpdesk role.
The Ideal candidates previously worked as a IT Support Technician, IT Support Engineer, Service Desk Analyst, Desktop Support Engineer, IT Support Analyst, IT Technician, Helpdesk Technician, IT Helpdesk Analyst, IT Service Desk Analyst, 1st Line Support Engineer, 2nd Line Support Engineer, Technical Support Analyst, Desktop Support Technician, IT Operations Technician, Infrastructure Support Technician
Whats on offer:
* Competitive salary.
* Long-term career development opportunities.
* The opportunity to develop technical skills within a global working environment.
Apply today for this excellent opportunity to join a forward-thinking organisation and develop your career within IT support.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
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IT Support Engineer (Help Desk)
Location: West Malling
Rate: £25.00 - £30.00 per hour (depending on experience)
Duration: 2–3 Month Temporary Contract
Hours: 37 hours per week, Monday to Friday (shift rota between 8:00 am – 5:00 pm)
Are you an experienced IT Support Engineer looking for your next contract opportunity? We're recruiting for a hands-on Help Desk professional to join a busy IT team, providing first and second line technical support across a varied desktop environment.
This is an excellent opportunity for someone who enjoys troubleshooting, working directly with users, and getting involved in a broad range of desktop support, hardware deployment and Microsoft technologies.
What you'll be doing
- Providing first and second line IT support via the help desk.
- Diagnosing and resolving hardware, software and networking issues.
- Logging, prioritising and managing support tickets through to resolution.
- Installing and configuring PCs, laptops, printers, mobile devices and peripherals.
- Supporting Microsoft Windows, Microsoft 365, Outlook, Teams and Intune environments.
- Providing remote support to end users.
- Assisting with desktop builds, imaging and device deployments.
- Supporting basic networking, server administration and security tasks where required.
- Maintaining IT assets, documentation and inventory records.
- Delivering excellent customer service while working to agreed service levels.
What we're looking for
- Previous experience in an IT Support, Service Desk or Help Desk role.
- Strong knowledge of Windows desktop operating systems and Microsoft 365.
- Experience supporting PCs, laptops, printers and mobile devices.
- Good troubleshooting and fault-finding skills across hardware and software.
- Familiarity with Outlook, Exchange Online, Teams and Intune would be highly desirable.
- An understanding of networking fundamentals (TCP/IP) and basic server environments is advantageous.
- Excellent communication skills with a customer-focused approach.
- Ability to prioritise workload and work effectively both independently and as part of a team.
- Comfortable with hands-on hardware installations and equipment deployment.
What's on offer?
- Competitive hourly rate of £25.00–£30.00 per hour, depending on experience.
- Immediate start available.
- Interesting and varied technical support environment.
- Friendly and supportive IT team.
- A great opportunity to gain experience within a well-established organisation.
If you're an IT Support professional available at short notice and looking for your next contract, we'd love to hear from you. Apply today!
KH Recruitment Ltd is acting as an Employment Business in relation to this vacancy.....Read more...
An excellent opportunity has become available for a Junior IT Support Engineer / IT Support Technician to join a global ship owner operating within an international environment. Working as part of the IT team, you will support users across both office and vessel locations, helping to resolve technical issues, maintain IT equipment, and support the smooth running of business systems.
This is an ideal opportunity for someone looking to develop their IT support career while gaining exposure to a wide range of technologies.
Key Responsibilities:
? Act as the first point of contact for IT queries, incidents, and service requests from users.
? Provide technical assistance across office and vessel environments.
? Set up, configure, and maintain laptops, desktops, virtual machines, printers, mobile devices, and other IT equipment.
? Support Windows 10 and Windows 11 operating systems, including troubleshooting and configuration.
? Assist with user account administration and access requests using Active Directory.
? Provide remote support using appropriate remote support tools.
? Maintain IT asset information and update technical documentation.
? Monitor equipment performance and assist with maintaining system reliability.
? Support hardware deployments, upgrades, and equipment replacements.
? Escalate more complex infrastructure issues when required.
? Work with external vendors and suppliers where necessary.
? Follow IT policies and Cyber Security procedures.
? Support IT projects as required.
Skills & Experience:
? Previous experience in an IT Support, Helpdesk, Service Desk, Desktop Support, or similar role.
? Experience supporting desktop and laptop hardware.
? Knowledge of Windows 10 and Windows 11.
? Understanding of Active Directory user administration.
? Knowledge of TCP/IP, DNS, DHCP, VPN connectivity, and wired/wireless network troubleshooting.
? Experience supporting printers and peripheral devices.
? Strong troubleshooting an....Read more...
Key Responsibilities
Day to day support to the wider Pricecheck team, monitoring Fresh Service tickets.
Prioritising, progressing, and monitoring IT incidents and requests to ensure they are resolved within the agreed timescales.
Liaising across departments to integrate IT solutions and provide varied assistance and support
Resolving desktop/laptop/printer/application issues and basic network/server troubleshooting with administration
Working independently or as part of a team to ensure the highest quality standards
Daily, weekly, and quarterly checks
Install and configure computer hardware operating systems and applications.
Monitor and maintain computer systems and networks
Talk colleagues through various actions as required, either face-to-face or over the phone, to help set up systems or resolve issues
Troubleshoot system and network problems, diagnosing and solving hardware or software faults
Replace parts as required
Provide support, including procedural documentation and relevant reports
Support the roll-out of new applications
Set up new users' accounts and profiles and deal with password issues
Respond within agreed SLA within Fresh Service enquiries.
Work continuously on a task until completion
Prioritise and manage many open cases at one time
Ad-hoc duties as required
Training Outcome:Applicants will become a senior Support Engineer and can progress into multiple different roles.Employer Description:Pricecheck is a multi-award-winning global distributor and strategic partner for FMCG brands across health & beauty, grocery, household, and more.Working Hours :Monday to Friday 9am to 5pmSkills: IT skills,Customer care skills,Logical,Initiative,Listening + Questioning Skills,Adaptable,UK Driving License....Read more...
Providing first-line and second-line technical support to staff and students
Managing and resolving helpdesk tickets in line with service standards
Installing, maintaining and repairing IT hardware, software and peripherals
Supporting Microsoft 365, Windows desktop environments and cloud-based services
Assisting with network, server and telephony troubleshooting
Supporting cybersecurity, safeguarding and data protection compliance requirements
Maintaining IT asset registers, documentation and inventories
Supporting SharePoint development and digital collaboration platforms
Assisting with project delivery, including infrastructure upgrades and technology rollouts
Monitoring and maintaining backup, disaster recovery and business continuity processes
Working across multiple school sites, providing responsive and professional technical support
Supporting the implementation of Emmaus CAT's IT strategy and continuous improvement initiatives
Training:This Professional Degree Apprenticeship is designed to produce future Digital and Technology Solutions Professionals and Leaders. It has been awarded the Tech Industry Gold Accreditation by TechSkills, an organisation that brings together employers and universities to create highly skilled digital graduates.
The Digital and Technology Solutions Professional Degree Apprenticeship blends online learning, face-to-face workshops and on-the-job experience to transform learners into highly skilled tech professionals. The Degree Apprenticeship is available in four specialisms:
Network Engineer
Software Engineer
IT Consultant
Data Analyst
This programme develops core technical skills, knowledge and behaviours for the development of innovative digital solutions. Further specialism modules offer opportunities to develop technical areas of relevance to the learners’ roles.
Who it’s a good fit for?
New staff focussing on a plan to pursue a career associated with the technical department of the business
Existing staff wishing to expand their skills and career together with gaining academic skills and qualifications while studying to degree level
Existing staff that would benefit from a comprehensive personal development plan to advance their skills to a higher level
As part of their programme learners will complete:
Fourteen learning knowledge modules teaching theory and practical application. These are primarily taught online and are supported by classroom training workshops. Five modules are taught at level 4, five at level 5 and four at level 6
Work-based portfolios & projects will be completed at work, over the course of the programme to demonstrate practical abilities.Training Outcome:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average
Employer Description:Emmaus Catholic Academy Trust is a growing multi-academy trust serving schools across Greater Manchester, including Manchester, Oldham, Stockport, Tameside and Trafford. As a family of Catholic schools, Emmaus CAT is committed to providing outstanding education, supporting over 14,500 pupils and employing more than 1200 staff across its schools. Our mission is to work collaboratively as a family of great schools, strong in faith and serving society.Working Hours :Days and shifts to be confirmed.Skills: IT skills,Driving licence....Read more...
