AV Desktop / Helpdesk Support Engineer – I am looking for a seriously good technically proficient Guru in the world of AV, supporting integrated AV systems. You will need to have the ability to diagnose system faults remotely and come up with new and ingenius way to fix issues. You will be able to communicate in a professional manner to clients on the phone / remotely to help through any problems that arise and have experience with call logging / ticketing systems. You will effectively manage your time to make sure all tickets are completed to match agreed SLAs. End user clients will be in the blue chip corporate world. You will also be supporting a team of av field service engineers where you will be the go to person to help them find a solution to any issue. If you have the relevant AV knowledge that encompasses the below please send your CV asap.
Crestron control / switching
Audio DSP, Audinate Dante QSC Q-SYS
Installation, Integration, Commissioning, Support, Service, Maintenance, desktop
Lighting, sound, audio
VC Poly, MTRs, Teams, Zoom
Boardrooms, Meeting rooms, Learning spaces, Auditoria, Corporate AV
IT networks, Cisco, Draytek, Microsoft
Logitech, Yealink, Neat, Bose
YOU MUST BE LIVING IN THE UK AND ALLOWED TO WORK HERE LEGALLY AND SHOW A CLEARLY DEFINED SKILL SET WITHIN THE CV
AV A-V A/V AUDIOVISUAL AUDIO-VISUAL AUDIO/VISUAL VIDEOCONFERENCE VC MTR POLY ZOOM TEAMS SUPPORT MAINTENANCE FIX HELPDESK DESKTOP MICROSOFT IPTV SHURE CRESTRON EXTRON CONTROL SWITCHING BERKS BERKSHIRE BUCKS BUCKINGHAMSHIRE BUCKS SURREY LONDON....Read more...
We are looking for a motivated 1st Line Helpdesk Support Engineer with a genuine passion for IT and a strong desire to learn.
This role is not limited to basic password resets. A candidate who shows initiative, curiosity, and a proactive approach will be given the opportunity to build technical skills rapidly and take on increasing responsibility.
Engineers who perform well in this role will have a clear progression path to 2nd Line and eventually 3rd Line Engineer, working closely with senior engineers across a wide range of technologies and client environments.
Key Responsibilities:
Logging, managing, updating, and closing support tickets efficiently
Providing first-line technical support via phone, email, and remote access
Diagnosing and resolving common hardware, software, and user issues
Carrying out daily IT systems checks and routine maintenance
Supporting Windows desktop environments (Windows 10 / 11)
Assisting with Microsoft 365 administration (users, mailboxes, Exchange, SharePoint)
Supporting cloud-based services and Windows Server environments
Assisting with Intune, Autopilot, and device provisioning
Supporting mobile devices and Mobile Device Management (MDM) platforms
Assisting with cybersecurity-related tasks and best practices
Occasional on-site client visits alongside senior engineers
Escalating complex issues appropriately while learning from their resolution
Training:Information Communications Technician Level 3 Apprenticeship Standard.
You will also receive full training and support from the Just IT Apprenticeship Team to increase your skills.Training Outcome:Potential full-time position for the right candidate after completion of the apprenticeship.Employer Description:Swift Digital Solutions is a growing managed IT services and software solutions provider supporting a wide range of clients across multiple industries. We deliver proactive, reliable IT support and pride ourselves on developing our engineers through real-world experience rather than keeping them siloed in a call-centre environment.Working Hours :Monday - Friday (9:00am - 5:30pm). Shifts TBC.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Passion for ICT,Positive attitude,Motivated,Hard-working,Hardware and software,Troubleshooting....Read more...
Answer incoming calls and record accurate details.
Raise tickets with clear information and assign to relevant engineer/person.
Provide remote and desk-side support for desktops, laptops, and peripherals (including network printers).
Assist with desktop setup, configuration, and troubleshooting of hardware/software.
Support network installations (TCP/IP) and basic configuration of routers and access points.
Learn and work with business applications (Windows OS, Server, Exchange, Office Suite).
Learn and work with VoIP systems configuration, deployment and troubleshooting.
Learn configuration of Draytek & Meraki routers and UniFi / Meraki access points to customer specification.
Analyse problems, identify solutions, and implement fixes.
Communicate effectively with internal teams and external clients.
Maintain accurate documentation of processes and ensure timely closure of tickets.
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services.
Learn technical content that aligns to and is relevant to employers and the market.
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification.
Get an introduction to Windows, Linux and PowerShell.
Tools and technologies learnt: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:You will be working with the IT manager supporting a large number of clients and grow solid skills to become a fully trained IT Technician. If we are the right fit for one another, a full-time role may be available for you after the apprenticeship. Employer Description:We are a thriving IT Support business based in Shoreham by Sea, providing managed IT services and managed networks to SME’s predominantly in the South. We are now seeking an enthusiastic IT Apprentice to join our engineering team.Working Hours :Monday to Friday, 9am – 5pm with 1 hour lunch break.Skills: Communication skills,IT skills,Attention to detail,Team working....Read more...
We are searching for an experienced Network Security Engineer to be responsible for ensuring the Group’s IT Networks and Communications are well designed, secure, optimal and function consistently across all internal and external operations.
IT and Cyber Security is extremely important and is key to all our client’s operations and you will play an extremely vital role in developing and maintaining security services throughout the business.
The role is offered on a hybrid-working basis with up to 2-days per week working from home. The role requires you in the office at least 3-days per week so you MUST live within a commutable distance of Exeter to be considered for the position or you will be looking to relocate to the area. The role comes with excellent benefits!
In this role you will be responsible for the following:
Reviewing and managing network security services in line with Group security objectives and policies.
Monitoring and administrating the security of both internal and external corporate network communications, including, routers, switches, firewalls, DMZ, servers, Wi-Fi, OT, telephony and LAN/WAN/VPN communication services.
Constantly reviewing the IP space across the organisation ensuring that the TCP/IP stack, VLANs, IP Subnet, DNS, DHCP, VPNs, and VoIP traffic is well designed, secure and optimised.
You will ensure best practices are used for delivering network security. Continually monitoring, maintaining and testing the threat landscape and security posture.
Provide regular service status updates to line management and agree and monitor service availability targets.
Manage all SSL and external web server security functions to ensure data protection, systems integrity and user confidence at all times.
Manage NIS2 and GDPR privacy policies and operational practice.
Perform regular reviews of security solutions and processes, identifying opportunities for optimisation to over two hundred office, home and field-based employees.
Provide day-to-day cyber security guidance and support to relevant technical & business stakeholders.
Deliver annual penetration testing and implement recommended improvements.
Research latest network cyber threat developments and recommend any actions that will improve network performance and security.
Work closely with NIBE SOC teams and internal security engineers to ensure all preventative security measures are implemented and Zero Day / critical threats are extinguished in line with internal resolution targets. Collaborate with other business teams to ensure the proper use of systems.
Coordinate investigations and reporting of security incidents related to Network, Systems and Applications. Diagnose root causes of system failures and implement appropriate corrective actions.
Assist with OT process and system change management, overseeing testing and approval of changes using an approved methodology.
Ensure all network hardware assets are identifiable and updated in the asset management system.
Provide technical expertise to support the maintenance of our hardware infrastructure systems and services.
Work closely with NIBE IT teams to ensure Group IT policies are continually checked and in place.
Required Experience
A computer related degree or relevant professional certification and accreditation is preferred.
Extensive commercial experience in an IT security role maintaining secure networks in a MS-Windows and Linux environment.
Expert knowledge of and experience in LAN/WAN/VLAN communications, VPN configuration and enterprise wireless networking. Experience of Dell core and edge switches with fibre is preferable.
CCNA/CCNP equivalent accreditation is advantageous but is not essential.
Experience and excellent working knowledge of GNS3 (or similar) is really beneficial.
Firewall configuration, management and monitoring experience is essential. Experience of FortiGate products preferable.
TCP/IP networking stack, DNS, DHCP, RADIUS/AAA, Active Directory, SSL, 2FA, OT skills are essential for this position.
Knowledge of information security standards (e.g., ISO 17799/27002/27001/PCI DSS/SIEM, etc.), rules and regulations related to information security and data confidentiality (e.g., FERPA, HIPAA, etc.) and key network security principles for risk identification and analysis.
Knowledge of Linux OS and Windows Server and desktop operating systems configuration & troubleshooting and SCCM/MECM skills are preferrable.
Knowledge of and experience in virtual network technologies, specifically ESXi and VMware configuration and administration is advantageous.
Knowledge of MDM products, CrowdStrike and Cortex XDR configuration and administration would be advantageous.
Experienced user of Office 365, Teams, OneDrive, SharePoint etc. – any MS E3 subscription services.
Excellent troubleshooting, diagnostic, problem-solving and communication skills.
Flexibility to work on planned, out of hours systems projects if required.
Training is available for the right candidate to ensure complementary skills are acquired.
Please note that due to a high level of applications, we can only respond to applicants whose skills and qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.
Bowerford Associates Ltd is acting as an Employment Agency in relation to this vacancy.....Read more...
