This is an exciting opportunity for an experienced IT Support & Project Coordinator to join a forward-thinking technology-driven business that prides itself on delivering innovative solutions to a diverse client base.Company Overview:A leading technology company based in Stratford, London, specialises in providing bespoke IT systems and project management services to a wide range of industries. With a strong focus on collaboration and continuous improvement, this organisation is dedicated to ensuring clients receive exceptional service and reliable technological solutions.Job Overview:The IT Support & Project Coordinator plays a pivotal role in the smooth delivery of IT projects and technical support services. Acting as a central liaison between the development team, clients, and internal stakeholders, this role ensures projects are coordinated efficiently, IT systems operate seamlessly, and clients receive timely support. You will be responsible for managing change requests, resolving system issues, and supporting the IT Director with new project initiatives.Here's What You'll Be Doing:Coordinating IT projects and ensuring effective communication between stakeholdersActing as a liaison between the development team and clients, managing change requests and resolving system errorsProviding system troubleshooting, incident management, user support, testing processes, and compliance proceduresWorking closely with the server hosting company to manage support requirements and technical issuesOverseeing new IT projects, ensuring deadlines and objectives are consistently metReviewing existing IT systems and projects to ensure optimal functionality and reporting issuesSupporting the IT Director in scoping new projects and attending client meetingsDelivering client training on IT systems to ensure users are well-equippedProducing comprehensive system manuals and documentation for both clients and internal teamsMaintaining clear, professional communication with clients, addressing queries and concerns effectivelyContributing to the continuous improvement of IT support processes and overall operational efficiencyHere Are The Skills You'll Need:Previous experience in IT support, project coordination, or a related roleStrong understanding of IT systems, software, and troubleshooting methodologiesExcellent communication and interpersonal skills for client and stakeholder liaisonAbility to manage multiple projects simultaneously with strong organisational skillsExperience working with server hosting companies and an understanding of hosting-related support requirementsKnowledge of IT project management methodologies and tools is advantageousFamiliarity with programming and web development conceptsProven ability to produce clear and concise system manuals and documentationStrong problem-solving skills with a proactive approach to issue resolutionA collaborative team player who can also work independently when neededWork Permissions:You must have the right to work in the United Kingdom. Visa sponsorship is not available at this time.Here Are The Benefits Of This Job:Salary of £30,000 - £35,000 depending on experienceOffice-based in Stratford for the first 3 months during onboarding and probationHybrid working pattern after probation: 3 days in-office, 2 days remoteOpportunity to work on innovative IT projects within a dynamic and collaborative teamAccess to professional development and training opportunities to enhance your careerA career as an IT Support & Project Coordinator offers a unique chance to work at the intersection of technology and project management. This sector provides continuous opportunities to develop new skills, engage with cutting-edge technologies, and contribute meaningfully to the success of diverse organisations.....Read more...
An opportunity has arisen for a DV Cleared Infrastructure Engineer to join a specialist cyber technology and software assurance company supporting UK Defence and Critical National Infrastructure programmes.
As an Infrastructure Engineer, you will design, implement, maintain and support IT infrastructure while contributing to project delivery, automation and continuous improvement.
This Full-time role offers salary range of £70,000 - £80,000 and benefits. Occasional travel may be required.
Please only apply if you have current and active DV Security Clearance.
You will be responsible for:
* Design and implement physical and virtual IT infrastructure solutions in line with customer requirements.
* Maintain and support IT infrastructure, troubleshoot faults, monitor system health, and manage backups, patching, vulnerabilities and hardware and software upgrades.
* Create and maintain infrastructure documentation, including major incident records and resolution actions.
* Develop and maintain scripts and automation tools, lead IT project delivery, and ensure compliance with security, privacy and ethical standards.
* Attend UK meetings, events and training activities as required, and perform other duties as required.
What we are looking for:
Essential:
* Previously worked as an Infrastructure Engineer or in a similar role.
* Experience within systems administration and IT infrastructure support.
* A degree in Computer Science, Software Engineering or related discipline, or equivalent practical experience.
* Background leading or taking ownership of IT project delivery.
* Strong knowledge of networking technologies and equipment, including Cisco, Juniper, HP and Dell.
* Good understanding of TCP/IP, DNS, DHCP and related networking protocols.
* Familiarity with virtualisation technologies such as VMware and Hyper-V.
* Practical knowledge of Ansible/AWX, Python, PowerShell and BASH for scripting or infrastructure automation.
* Experience managing and supporting Microsoft and Linux environments.
* Knowledge of backup technologies, including NetBackup and Veeam.
Desirable:
* Background working in an Agile team.
* Understanding and use of Source Control (Gitlab, BitBucket).
The candidates from the following background will be considered:
* Infrastructure Engineer, IT Infrastructure Engineer, Infrastructure Support Engineer, DV Cleared Infrastructure Engineer, Infrastructure Specialist, Systems Engineer, Systems Administrator, Network Engineer, Network Infrastructure Engineer, Server Engineer, Platform Engineer or in a similar role.
Whats on offer:
* Competitive Salary
* 25 days of annual leave plus bank holidays
* AXA Healthcare cover
* Access to a Cycle to Work scheme
* Company EV Car Scheme
* Company pension contributions
* Dedicated training package and budget, with opportunities for career development and progression
Apply today to advance your career as an Infrastructure Engineer in a technically challenging role.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
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