Work in both accounts and service departments.
Answer telephone calls promptly.
Advise engineers of sites to attend by telephone and email.
Liase with customers ref booking dates/times for our engineers attendance.
Use simpro for all job placements, parts purcashing and customer/supplier invoicing.
Use excel and word to record jobs attended by date and engineer.
Use microsoft outlook to email customers and engineers.
Prepare invoices and estimates from jobsheets completed by engineers.
Take debit/credit card payments over the telephone via a virtual terminal.
Administer contract customer servicing paperwork.
Package up boxes and arrange collection and delivery via various couriers currently used.
Check stock levels on a weekly basis and arrange and or order parts & cleaning products as required.
Accept delivery, unpack, check delivery note and put away in related stores.
Fillling of invoices, job faxes/emails, remittances, purchase invoices.
Attend all relevent training courses.
Training:
SGS has elected to deliver the on-programme learning using the Level 3 Diploma for the Business AdministratorAlongside this, the apprentice will complete the Business Administration Level 3 Standard which is assessed by a range of methods to meet all the knowledge, skills and behavioursEvidence will be collated within a portfolio of evidenceTo achieve the full Level 3, all units of the Diploma must be passed, meeting the assessment criteria. College attendance for the delivery of the Diploma is mandatory for all apprentices and is delivered as a block delivery at the Filton Campus of SGS CollegeThe apprentice will also be supported with regular visits to the workplace from their tutor/assessor
Training Outcome:There are future prospects within the company to develop further.Employer Description:13 Dean Court,
Dean Road,
Yate
BS37 5NJWorking Hours :40 hours per week Monday -Friday
Occasional covering emergency phone on weekday eve/weekendSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Develop an understanding of the Revenues Services.
Develop an understanding of all departments within Publica and actively engage in working together to improve our services within our organisation.
To successfully deal with customer enquiries efficiently and effectively through face to face, telephone and email.
To use multiple IT systems to manage and resolve enquiries and record details accurately.
General office administration including photocopying, scanning and data entry.
To forward enquiries to the appropriate service or organisation and liaise with external customers.
To effectively communicate with Officers, Senior members of staff and Councilors.
Successfully complete the Business Administration Apprenticeship within 24 months.
Attend any additional training that is deemed necessary for the efficient delivery of the role.
Training:Business Administrator L3 apprenticeship standard
Whilst the majority of training will take place at the employers' premises, there will be occasional attendance required at Cirencester College.Training Outcome:There will be the potential for further opportunities and for future development with us.Employer Description:First and foremost Publica is a partnership of four councils delivering more locally by working together.
Publica is a not-for-profit Teckal company owned by Cotswold, Forest of Dean, and West Oxfordshire District Councils and Cheltenham Borough Council. The councils work together through Publica to share skills and resources which enables us to deliver more for local communities, residents and businesses.Working Hours :Monday to Friday 8:45am till 5pm with a 51 min lunch break (37 hours)Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Initiative,Ability to multi-task,Ability to learn new skills....Read more...
Microsoft Dynamics CRM Systems Manager – Doncaster
Hybrid working – 2 days per week onsite
Salary - £60,000 – 85,000
Microsoft Dynamics CRM Systems Manager required for a leading client based in Doncaster. My client is currently seeking a Microsoft Dynamics CRM Systems Manager to come on board to Collaborate with the IT department and diverse project teams to develop and improve the Microsoft Dynamics CRM system, focusing primarily on Sales and Customer Care functions while supporting other areas as needed.
Take responsibility for identifying opportunities for improvement, defining requirements, and managing the design, development, and deployment of solutions. Serve as a primary liaison between IT and business functions, ensuring processes, systems, and change initiatives align with organizational needs and adhere to IT standards and strategy. Build and maintain strong relationships with key stakeholders to drive effective change and promote adoption across the business.
Key skills,
Strong Microsoft Dynamics CRM Systems Manager experience
Proven experience in maintaining and enhancing Microsoft Dynamics systems and associated processes.
Skilled in gathering requirements, analyzing problems, designing systems and processes, and conducting acceptance testing.
Demonstrated ability to engage stakeholders effectively and deliver comprehensive training and support tools.
Enthusiastic, self-driven, and solutions-oriented mindset.
Strong interpersonal skills with the ability to influence, persuade, and collaborate effectively.
Exceptional numeracy skills and proficiency in verbal and written communication.
Keen attention to detail, with a methodical and disciplined approach to investigating and resolving issues.
Experience leading large-scale Microsoft Dynamics transformation projects.
Extensive Functional Consultant expertise within Dynamics 365 CE/CRM and related ISVs, such as Loqate, DCP, SMS providers, appointment booking solutions, and integrations.
Proven track record of driving successful implementations through deep understanding of Dynamics 365 CE/CRM capabilities and constraints.
Expertise in customizing and delivering Dynamics solutions in at least two of the following areas: Customer Service, Sales, or Marketing.
Adept at working closely with business teams, with a proven ability to challenge and influence effectively when needed.
Skilled at translating complex technical concepts into clear, accessible language for non-technical stakeholders.
Interested? Please submit your updated CV to Dean Parkes at Crimson or immediate consideration.
Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers!
Crimson is acting as an employment agency regarding this vacancy....Read more...
