Effectively managing incoming calls/outbounds sales/cash calls in a professional and fluid manner
Generate sales leads via our back-office system – updating and supplying sales/admin with up-to-date current information
To communicate with suppliers and obtaining best prices/promotions for the business which will help in the following areas: Ebay/Amazon business accounts, Marketing Flyers (our marketing portal) for sales and offers to customers and prospects must be distributed, Government Tender portals – (looking for quoting opportunities), OEM Research acquired by signing in to supplier log-in portals (Quarterly), HP, Lenovo, Synaxon, Integra portal
Handle complaints/POD’s/Order despatchments to provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
To ensure that the prospect and customer database is updated and cleansed at all times and to ensure all information is updated on the contact management system/back office system – obtaining contacts from LinkedIn is vital
Follow communication procedures, guidelines and policies
Inputting orders for Niche Office Solutions Ltd via QuickBooks
To chase payments from customers in conjunction with back office system and your line manager, accounts payable process
To monitor and report the outstanding debt owed to Niche Office Solutions Ltd and report back to management
To work with the business manager on monitoring all outgoing and incoming parcels
To work with marketing department, on researching new verticals – Database led
To maintain a close working relationship with your line manager, ensuring communication is clear and concise and any ideas or issues are channelled effectively in a correct and professional manner
To research new video content from supplier/manufacturer portals and report back to marketing
Regularly use integra mailouts and communicate effectively with marketing in how to best to send these out and follow up
To act as a role model and exemplify best practice in your role
To work in-conjunction with your line manager to support HR processes
To work with marketing to help on WordPress development/e-commerce
Must assist in any other areas of work as and when requested by your manager or as determined by the need of Niche Office Solutions Ltd
The duties defined in the Job Description are not definitive and may be subject to future amendments dependent on the needs of the business.Training:
Business Administrator Level 3 Apprenticeship Standard
The apprentice will be expected to attend Craven College 1 day per fortnight (Wednesday) and be at work the other 4 days per week (5 days the other)
Training Outcome:
Permanent position may be offered on successful completion of the apprenticeship
Employer Description:At Niche Office Solutions, we provide a complete range of office supplies UK businesses trust. Whether you need everyday office stationery supplies, bulk orders, or tailored home office solutions, we make it simple to keep your workplace running smoothly.
Niche Office Solutions Ltd is a leading UK-based office supplies company. We offer buyers a friendly, convenient and quick one–stop shop service.
Over 140,000 office and workplace products, 292 categories covering stationery, IT, furniture, healthcare supplies, facilities, and telecoms. Partnerships with world-famous vendors including Brother, Canon, Lenovo, and more. We’re trusted by SMEs, blue-chip companies, charities, and NHS Trusts across the UK.Working Hours :Monday to Friday. Hours to be discussed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience....Read more...
We are recruiting on behalf of a car insurance accident and claims company.
Your full role and responsibilities will be set out by your employer.
NextStep Training will provide you with all of the on-the-job training needed to help you upskill in your role. Your 20% off-the-job learning will be built into your working week to support your development.
You will be working towards the Level 3 Business Administrator Apprenticeship Standard, which includes:
Knowledge, Skills and Behaviours tailored to administrative responsibilities
Level 2 Functional Skills in maths and English (if required)
Qualifications Required:
Strong written and spoken English – Essential
Basic IT knowledge and digital literacy – Desirable
Willingness to learn and grow within a business environment – Essential
Skills Required:
Strong organisational skills
Strong telephone skills
Candidates must be comfortable with cold calling and speaking to people on the phone frequently
Answering customer queries
Database knowledge
This apprenticeship provides a strong foundation in business operations and is ideal for individuals looking to start or grow their career in administration. Successful completion can lead to a range of administrative, coordination, and supervisory roles across various industries.Training:Training is delivered through a flexible combination of in-person sessions at our training centre and online learning with our experienced tutors. Apprentices will use the Laser Learning platform to complete and submit coursework, monitor their progress, and stay engaged throughout their programme. Attendance for monthly lessons is required.Training Outcome:Completing the Level 3 Business Administrator Apprenticeship opens the door to a wide range of administrative and operational roles across various industries. This qualification equips individuals with the knowledge, skills, and behaviours required to support and improve business operations effectively.
After completing the Level 3 apprenticeship, individuals typically move into roles such as:
Senior Administrator
Office Coordinator
Team Assistant
Executive Assistant
Project Support Officer
Customer Service Supervisor
HR or Finance Assistant (depending on business area)
As experience builds, individuals often take on more responsibility, leading to opportunities to manage teams or business functions. To support this development, learners may progress onto the:
Next Step: Level 5 Operations/Departmental Manager Apprenticeship advanced qualification is ideal for those looking to step into mid-to-senior management roles.
The course focuses on:
Strategic planning and project management
Leading and developing teams
Financial and operational control
Managing performance and delivering results
Building stakeholder relationshipsCoaching and mentoring
On completion, learners are equipped to take on roles such as:
Operations Manager
Office or Practice Manager
Business Development Manager, Project Manager
Department Manager
Regional or Area Manager
Employer Description:Next Step Training Ltd is an apprenticeship and skills training provider, funded by the Department for Education, delivering apprenticeships in London and across England. We have been in operation since 2012 and during this time have built an established reputation as a reliable and employer-led training provider. We work together with employers and individual learners to design and deliver training programmes that meets both learners and their employers’ needs. Our goal of is to empower as many individuals as possible to reach their full potential, helping them on their journey to find meaningful career that is rewarding. We help to empower businesses with industry-expert staff so they can provide the very best learning experience to their workforce to perform better.Working Hours :Monday to Friday, varied shifts between 6:30am - 6:00pm.
No weekends.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative....Read more...
We are looking for a Health, Safety, Environment and Technology (SHET) Level 3 Apprentice to join our team.
Working from the NE Office (which is based within Organon in Cramlington) this role is ideal for someone starting their career who wants to learn about health and safety in construction and manufacturing.
You will be supported and mentored by experienced Health & Safety professionals. Over time, you will develop into a Health & Safety Technical Administrator, with the long-term opportunity to progress to a Site Health & Safety Advisor.
With training and support, you will eventually be able to:
Record and follow up Safety Observation Reports (SORs)
Help manage project health and safety statistics
Complete monthly safety reports and KPI scorecards
Help prepare and issue a monthly Health & Safety newsletter
Attend weekly contractor safety meetings and take minutes
Record and organise safety documents
Manage contractor training records
Support the Approved Contractor database
Help run site inductions
Check contractor qualifications (e.g. CSCS, PASMA)
Support Health & Safety Advisors on site
Attend site inspections and meetings
Assist with accident and near-miss investigations
Keep your own training and CPD records up to date
What We Are Looking For:
An interest in health and safety
Willingness to learn and develop
Good organisation and communication skillsAbility to work well in a small team
Basic IT skills
A positive and responsible attitude
No previous experience is required - full training will be provided
Training:
Candidates will work towards a level Safety, health and environmental qualification
All candidates will be required to do an End Point Assessment
Training Outcome:
Full time employment upon completion of the apprenticeship
Employer Description:BAILEYGOMM is a specialist Design Consultancy within the Built Environment and is experienced in engineering and infrastructure projects, from single building refurbishments, to full-scale facility development and Master Plan implementation. The company works in all sectors, which provides great cross-fertilisation of ideas between different work genres. Our resources incorporate a full Mechanical, Electrical and Public Health design team enabling us to provide comprehensive support for any project. We are very aware of the financial constraints that impact on all our customers and pride ourselves in finding cost-effective solutions. We are a company with a flexible approach, enabling us to find a solution that works for our clients.Working Hours :Monday - Friday, 8.00am - 4.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Administer any contractual changes during the employee life cycle, including issuing letters/contracts of employment and conducting changes to the HR system
Process staff leavers, ensuring appropriate paperwork is issued, arrangements for last working day is finalised
Be a system expert for our internal HR systems
Manage the HR database, inputting and updating records, and providing training to both employees and managers on their use of the HR system as appropriate
Ensure maternity, paternity and adoption cases are communicated to payroll e.g. when leave commences and ends
Answer day to day queries from employees received to the generic HR inbox, including access to the HR system and annual leave queries
Ensure sickness absence cases are captured and the system is kept up to date
Assist People Operations colleagues in maintaining information databases, including absence and exit interviews
Training:
You will be completing a Level 3 HR Support Apprenticeship which enables you to gain a qualification whilst working ‘on-the-job’ to gain experience
You will spend 80% of your time working and 20% completing classroom-based learning with an external training provider
The apprenticeship will take around 18 months to complete and you will then undergo the final stage of the apprenticeship which is known as End-Point Assessment (EPA) to assess whether you have developed the knowledge, skills and behaviours outlined in the apprenticeship
During the apprenticeship you will be supervised by the People Business Partner and have regular reviews with the academy placement facilitator, who will both support you and ensure you are progressing at the expected rate
Training Outcome:
Once you have successfully completed your apprenticeship you will be eligible to become an People Administrator and will hold a Level 3 HR Support nationally recognised qualification
Employer Description:gtd healthcare is one of the largest NHS commissioned primary and urgent care providers in North West England. Through a total commitment to quality, compassion and innovation, we provide primary care, urgent care and dental services to patients, their families and communities, which make a real difference. Fundamentally, we are a not-for-profit, values-driven organisation and we are passionate about providing the best quality care for our patient population in the North West of England. Everything we do is underpinned by our values, which are embedded within all our services and the organisation’s positive culture for making a positive difference, every time. Our social enterprise ethos, coupled with a drive to innovate care, offers patients the best experience possible, and commissioners an unique opportunity to transform local services.Working Hours :Monday to Friday, hours to be worked between 08:00 and 18:00 - Hybrid workingSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Team working,Creative,Initiative,Patience....Read more...
The main elements of this role will include:
Dealing with incoming and outgoing mail, meeting daily deadlines as required
Meeting and greeting clients, both internal and external
Answering incoming calls throughout the day
Database management on a daily basis
Ensuring that meeting rooms are booked and catered for accordingly, and that rooms are clean and tidy
Setting up meeting rooms prior to meetings, including providing refreshments and ordering breakfasts / lunches etc
Stocktaking of consumables required for the meeting rooms and ordering supplies when required
Completing any other additional administrative tasks as and when required including letters of engagement, onboarding of new clients, professional clearance and other ad hoc tasks
The above is not an exhaustive list of duties, and you will be expected to perform different tasks as necessitated by the organisation, which is relevant to your post within the company, to meet the overall business objectives.Training:As a business administration apprentice, you will complete the following qualifications as part of your apprenticeship:
Level 3 Business Administrator Apprenticeship Standard
Level 2 Functional Skills, maths and English if required
You will also develop the skills, knowledge and behaviours required to work within an office environment
This apprenticeship is delivered in the workplace, and 20% of your working time will be dedicated towards training and learning new skills
You will be allocated a tutor who will provide you with personal support and assessment at pre-arranged times
Assessment is through a variety of methods, including observations in the workplace, witness testimonies, product evidence and professional discussions
All evidence will be logged to your electronic portfolio
Training Outcome:There are excellent opportunities to progress within the Administration Service Line or to be considered for one of our other apprenticeship programmes, supporting your continued professional development and career growth within Armstrong Watson.Employer Description:Armstrong Watson are a trusted and leading independent Accountancy and Business Advisory firm based in the North of England and Scotland. Our services and advice are all centred around our Quest to support our clients to achieve prosperity, a secure future and peace of mind, which cannot be achieved without the expertise of our dedicated and valued colleagues.
With approximately 800 colleagues situated across 19 offices, our people and our culture are at the heart of what we do. We recognise the unique impact we have on not only our clients, but also our colleagues, and the communities in which we operate. Our success is dependent on every colleague embracing all four of our core values: Honesty, Humanity, Trust and Passion.Working Hours :Monday to Friday, 8.30am to 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Logical,Team working,Initiative,Patience,Good Timekeeping,Experience of using IT systems,friendly manner....Read more...
