As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include:
Actively approach your customers, engaging with them naturally
Understand customer needs and provide appropriate solutions
Work with colleagues across the store to help and support them
Turn negative customer situations into positive outcomes
Encourage customer feedback, share it with managers and use it to improve service
Utilise all available tools and systems to maximise sales
Have a full understanding of the processes relevant to your role and store
Take personal responsibility for operating in a safe and legally compliant way
Adhere to all policies & procedures relevant to your role
You may be required to undertake other duties from time to time as we may reasonably require
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits:
UK Notional hourly rate £12.21 per hour
An award-winning pension scheme
ShareSave options
6.6 weeks holiday
Employee Assistant Programme
Shopping discounts
Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsibilities. Training Outcome:Ongoing training and development.
The expected duration of this apprenticeship is 15 months, however you will join the B&Q family on a permanent contract.Employer Description:As the UK’s leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :20 hours per week, on a shift pattern basis, Monday-Sunday 7:00am-10:00pm, exact shifts to be confirmed.Skills: Communication skills,Organisation skills,Customer care skills,Team working....Read more...
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include;
- Actively approach your customers, engaging with them naturally - Understand customer needs and provide appropriate solutions - Work with colleagues across the store to help and support them- Turn negative customer situations into positive outcomes- Encourage customer feedback, share it with managers and use it to improve service - Utilise all available tools and systems to maximise sales - Have a full understanding of the processes relevant to your role and store- Take personal responsibility for operating in a safe and legally compliant way- Adhere to all policies & procedures relevant to your role - You may be required to undertake other duties from time to time as we may reasonably require
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits;
- UK Notional hourly rate £12.21 per hour- An award-winning pension scheme - ShareSave options - 6.6 weeks holiday - Employee Assistant Programme - Shopping discounts - Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsibilities.Training Outcome:Ongoing training and development.
The expected duration of this apprenticeship is 15 months, however you will join the B&Q family on a permanent contract.Employer Description:As the UK’s leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :20 hours per week, on a shift pattern basis, Monday-Sunday 7:00am-10:00pm, exact shifts to be confirmed.Skills: Communication skills,Organisation skills,Customer care skills,Team working....Read more...
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include;
- Actively approach your customers, engaging with them naturally - Understand customer needs and provide appropriate solutions - Work with colleagues across the store to help and support them- Turn negative customer situations into positive outcomes- Encourage customer feedback, share it with managers and use it to improve service - Utilise all available tools and systems to maximise sales - Have a full understanding of the processes relevant to your role and store- Take personal responsibility for operating in a safe and legally compliant way- Adhere to all policies & procedures relevant to your role - You may be required to undertake other duties from time to time as we may reasonably require
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits;
- UK Notional hourly rate £12.21 per hour- An award-winning pension scheme - ShareSave options - 6.6 weeks holiday - Employee Assistant Programme - Shopping discounts - Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsiblities.Training Outcome:Ongoing training and development.
The expected duration of this apprenticeship is 23 months, however you will join the B&Q family on a permanent contract.Employer Description:As the UK’s leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :16 hours per week, on a shift pattern basis, Monday-Sunday 7:00am-10:00pm, exact shifts to be confirmed.Skills: Communication skills,Organisation skills,Customer care skills,Team working....Read more...
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include; - Actively approach your customers, engaging with them naturally - Understand customer needs and provide appropriate solutions - Work with colleagues across the store to help and support them- Turn negative customer situations into positive outcomes- Encourage customer feedback, share it with managers and use it to improve service - Utilise all available tools and systems to maximise sales - Have a full understanding of the processes relevant to your role and store- Take personal responsibility for operating in a safe and legally compliant way- Adhere to all policies & procedures relevant to your role - You may be required to undertake other duties from time to time as we may reasonably require
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits;- UK Notional hourly rate £12.21 per hour- An award-winning pension scheme - ShareSave options - 6.6 weeks holiday - Employee Assistant Programme - Shopping discounts - Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsibilities.Training Outcome:Ongoing training and development.
The expected duration of this apprenticeship is 15 months, however you will join the B&Q family on a permanent contract.Employer Description:As the UK’s leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :16 hours per week, on a shift pattern basis between Monday-Sunday, 6:00am-10:00pm, exact shifts to be confirmed.Skills: Communication skills,Organisation skills,Customer care skills,Team working....Read more...
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include:
Actively approach your customers, engaging with them naturally
Understand customer needs and provide appropriate solutions
Work with colleagues across the store to help and support them
Turn negative customer situations into positive outcomes
Encourage customer feedback, share it with managers and use it to improve service
Utilise all available tools and systems to maximise sales
Have a full understanding of the processes relevant to your role and store
Take personal responsibility for operating in a safe and legally compliant way
Adhere to all policies & procedures relevant to your role
You may be required to undertake other duties from time to time as we may reasonably require
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits:
UK Notional hourly rate £12.21 per hour
An award-winning pension scheme
ShareSave options
6.6 weeks holiday
Employee Assistant Programme
Shopping discounts
Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsibilities.Training:Customer Service Practitioner Level 2.Training Outcome:Ongoing training and development.
The expected duration of this apprenticeship is 15-18-months, however you will join the B&Q family on a permanent contract.Employer Description:As the UK’s leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :20 hours per week, on a shift pattern basis, Monday-Sunday 7:00am-10:00pm, exact shifts to be confirmed.Skills: Communication skills,Attention to detail,Organisation skills,Team working....Read more...
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include; - Actively approach your customers, engaging with them naturally - Understand customer needs and provide appropriate solutions - Work with colleagues across the store to help and support them- Turn negative customer situations into positive outcomes- Encourage customer feedback, share it with managers and use it to improve service - Utilise all available tools and systems to maximise sales - Have a full understanding of the processes relevant to your role and store- Take personal responsibility for operating in a safe and legally compliant way- Adhere to all policies & procedures relevant to your role - You may be required to undertake other duties from time to time as we may reasonably require
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits;- UK Notional hourly rate £12.21 per hour- An award-winning pension scheme - ShareSave options - 6.6 weeks holiday - Employee Assistant Programme - Shopping discounts - Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsiblities.Training Outcome:Ongoing training and development.
The expected duration of this apprenticeship is 20 months, however you will join the B&Q family on a permanent contract.Employer Description:As the UK’s leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :18 hours per week, on a shift pattern basis, between Monday-Sunday, 7:00am-10:00pm, exact days and shifts to be confirmed.Skills: Communication skills,Attention to detail,Organisation skills,Team working....Read more...
Serve as the front-of-house representative, greeting visitors and answering the phone in a professional and friendly manner
Handle customer inquiries, taking fresh sales orders and ensuring they are processed accurately and efficiently
Assist in managing our e-commerce platform, including processing online sales, responding to queries, and updating product information as needed
Ensure that sales orders, both in-store and online, are processed smoothly, coordinating with the warehouse and delivery team
Provide administrative support to the sales team as required
Maintain a clean and organised front-of-house area, creating a welcoming environment for customers
Collaborate with other team members to ensure a seamless customer experience
Assist with inventory management, product displays and marketing activity when required
Provide feedback and ideas on improving customer service and sales processes
Training:
Formal training is delivered at HWGTA, located in Holmer Road (HR4 9SX).
You will receive a training plan that is specific to your qualification, with sessions that are delivered through a combination of face-to-face and remote.
Additional training for functional skills in English and Maths will be undertaken if needed.
You will receive monthly visits from your assigned Learning and Development Specialist, who will set you work, monitor your development and wellbeing, and discuss training sessions. They will also prepare you for your End Point Assessment to gain your Business Admin level 3 qualification.
There is also a five-day teambuilding residential trip that is held in spring of each year.
Training Outcome:
An excellent opportunity to gain hands-on experience in customer service, sales, and e-commerce, with potential for career development within a growing company.
Employer Description:A.J & C.I Snell/Windmill Hill Fruits Ltd. is one of the UK's leading fresh and frozen fruit growers, with a state of the art 2000-tonne capacity Packhouse at Windmill Hill, Herefordshire, ideally situated on the A49 trunk road and less than five miles from the M50 Road network.Working Hours :Monday to Friday - working hours to be discussed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,E-commerce platform experience,Work well under pressure,Positive attitude,Enthusiastic,Friendly & approachable manner....Read more...
At Babcock, defence logistics is more than just moving goods – it’s about ensuring our servicemen and women have what they need, when they need it, wherever they are in the world. As a Customer Service Practitioner, you’ll play a key role in this mission, supporting our customer-facing functions for both Babcock and the Royal Navy
Throughout your apprenticeship, you’ll undertake placements within our transport department, warehousing functions, and alongside our Logistics Senior Leadership Team. These experiences will help you develop your customer service skills as you build relationships with a variety of stakeholders, each with different needs, expectations and requirements
In this role, you’ll be a vital source of information about our range of products and services, and you’ll also be the first point of contact when challenges arise. This programme will give you the communication skills and techniques you need to deliver high-quality customer service in any scenario – whether you’re talking to customers face-to-face, on the telephone, or through email correspondence
Training:
You'll study to obtain the Level 2 Customer Service Practitioner apprenticeship standard through City College Plymouth
The majority of your learning will take place onsite at Devonport Royal Dockyard with a representative from City College Plymouth visiting on a regular basis to observe your work and complete progress reviews
After the initial 12-month training period, you’ll move to the End Point Assessment (EPA) phase for the final three months of the programme. During this time, you’ll complete a portfolio of evidence showcasing your work and skills
Training Outcome:
By the end of your apprenticeship, you'll be well-prepared to step into the role of a Logistics Co-Ordinator at one of our warehouse or transport offices, with a competitive salary exceeding £30,000. In this role, you’ll have the chance to build on your experience and continue advancing your skills
We also collaborate closely with the Chartered Institute of Logistics and Transport (CILT) to ensure all members of our Logistics team have ongoing opportunities to enhance their professional expertise as they progress in their careers
Employer Description:Babcock is an international defence, aerospace and security company operating in our focus countries of the UK, Australasia, Canada, France and South Africa, with exports to additional markets with potential to become focus countries. We meet our customers’ key requirements of affordability, availability, and capability by delivering engineering, support and critical systems to defence and civil markets.Working Hours :Monday- Friday
Shifts to be confirmedSkills: Communication skills,Organisation skills,Team working,Initiative....Read more...
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include;
Actively approach your customers, engaging with them naturally
Understand customer needs and provide appropriate solutions
Work with colleagues across the store to help and support them
Turn negative customer situations into positive outcomes
Encourage customer feedback, share it with managers and use it to improve service
Utilise all available tools and systems to maximise sales
Have a full understanding of the processes relevant to your role and store
Take personal responsibility for operating in a safe and legally compliant way
Adhere to all policies & procedures relevant to your role
You may be required to undertake other duties from time to time as we may reasonably require
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits;
UK Notional hourly rate £12.21 per hour
An award-winning pension scheme
ShareSave options
6.6 weeks holiday
Employee Assistant Programme
Shopping discounts
Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsiblities.Training:Training schedule has yet to be agreed. Details will be made available at a later date.Training Outcome:Ongoing training and development.
The expected duration of this apprenticeship is 15 months, however you will join the B&Q family on a permanent contract.Employer Description:As the UK’s leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :18.75 hours per week, on a shift pattern basis, Monday-Sunday 7:00am-10:00pm, exact shifts to be confirmed.Skills: Communication skills,Organisation skills,Customer care skills,Team working....Read more...
The role will vary by the employer based upon the specific needs of the location, but the position typically involves:
Servicing vehicles by carrying out checks and maintenance
Repairing and replacing faulty parts
Developing an understanding of workshop equipment, working principles and business objectives
Advising the service receptionists about required repairs and communicating with customers
Producing time and work required estimates
Maintaining repair, service records and customer information
Training:Volvo Apprentices will attend block release training at the state-of-the-art Volvo Training & Development Centre in Daventry. Initially completing a 3-year nationally recognised Level 3 certification in Light Vehicle Maintenance and Repair. A fully blended programme including webinars, e-books online Volvo learning and attended training, to progress and develop your technical competence in a safe inclusive environment.
Attended training is complemented by a combination of regular coaching & mentoring visits at the workplace to review performance, portfolio progress and working relationships.Training Outcome:There are lots of opportunities within our expanding Retailer Network to progress and move into new roles once you’ve successfully completed the programme. Employer Description:ABOUT US - RIVERSIDE VOLVO
Established in 1982, we are an independently owned business which prides itself on outstanding customer service in our award-winning dealerships located in Doncaster, Wakefield, Hull and Leeds. We have worked hard to create a warm, courteous, friendly environment, by providing an exceptional car buying and ownership experience. This has proven successful as our strong relationship with our customers has resulted in many repeat purchases and many recommendations to family and friends.
As authorised Volvo dealers, we have specialist Sales Executives, Aftersales Advisors and Technicians to assist you with any query you may have.
For your confidence, Riverside Motor Group is registered with the Motor Industry Code of Practice and a member of South Yorkshire Trading Standards Motor Trade Partnership. Riverside Motor Group is also an Appointed Representative of ITC Compliance Ltd which is Authorised and Regulated by the Financial Conduct Authority.
We have also won multiple awards, recently the Regional Retailer of the year 2022 for our dealership in Hull.Working Hours :A typical working week could be 40 hours Monday to Friday 8.30am - 5.30pm.Skills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Analytical skills,Logical,Team working....Read more...
The role will vary by the employer based upon the specific needs of the location, but the position typically involves:
Servicing vehicles by carrying out checks and maintenance
Repairing and replacing faulty parts
Developing an understanding of workshop equipment, working principles and business objectives
Advising the service receptionists about required repairs and communicating with customers
Producing time and work required estimates
Maintaining repair, service records and customer information
Training:Volvo Apprentices will attend block release training at the state-of-the-art Volvo Training & Development Centre in Daventry. Initially completing a 3-year nationally recognised Level 3 certification in Light Vehicle Maintenance and Repair.
A fully blended programme including webinars, e-books online Volvo learning and attended training, to progress and develop your technical competence in a safe inclusive environment.
Attended training is complemented by a combination of regular coaching & mentoring visits at the workplace to review performance, portfolio progress and working relationships.Training Outcome:There are lots of opportunities within our expanding Retailer Network to progress and move into new roles once you’ve successfully completed the programme. Employer Description:ABOUT US - RIVERSIDE VOLVO
Established in 1982, we are an independently owned business which prides itself on outstanding customer service in our award-winning dealerships located in Doncaster, Wakefield, Hull and Leeds. We have worked hard to create a warm, courteous, friendly environment, by providing an exceptional car buying and ownership experience. This has proven successful as our strong relationship with our customers has resulted in many repeat purchases and many recommendations to family and friends.
As authorised Volvo dealers, we have specialist Sales Executives, Aftersales Advisors and Technicians to assist you with any query you may have.
For your confidence, Riverside Motor Group is registered with the Motor Industry Code of Practice and a member of South Yorkshire Trading Standards Motor Trade Partnership. Riverside Motor Group is also an Appointed Representative of ITC Compliance Ltd which is Authorised and Regulated by the Financial Conduct Authority.
We have also won multiple awards, recently the Regional Retailer of the year 2022 for our dealership in Hull.Working Hours :A typical working week could be 40 hours Monday to Friday 8.30am - 5.30pm.Skills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Analytical skills,Logical,Team working....Read more...
JOB DESCRIPTION
An excellent opportunity has arisen for a results-driven sales achiever to join the Euclid Chemical team as a Sales Representative in the greater Chicago area. Euclid Chemical is a fully owned subsidiary of RPM International (NYSE: RPM), one of the world's largest coatings companies. With over 110 years of experience, we provide innovative solutions to the construction and restoration markets through our extensive range of treatments, sealants, coatings, sealers, and decorative products. Recognized as a 2024 NE Ohio Top Workplace by Energage, Euclid Chemical prides itself on fostering a people-first culture that values collaboration, respect, and growth.
Why join our team? Euclid Chemical offers an attractive package for full time personnel, company benefits include but are not limited to:
Medical, Dental and Vision coverage Life Insurance Short Term/Long Term Disability Parental Leave 401k with company match Defined benefit pension plan Employee Stock Purchase Plan Generous vacation and holiday time Car Allowance
SALARY: $100,000 - $110,000 plus quarterly commissions
Summary: As a Sales Representative you will be expected to actively seek out and engage customer prospects across the greater Chicago area. This will include calling on distributors and producers, as well as working with contractors, specifiers, and owners to sell Euclid Chemical's wide range of products.
Key Responsibilities Include:
Present, promote and sell products/services to existing and prospective customers Perform cost-benefit and needs analysis of existing/potential customers to meet their needs Establish, develop and maintain positive business and customer relationships Reach out to customer leads Expedite the resolution of customer problems and complaints, collaborating with Customer Services, to maximize satisfaction Achieve agreed upon sales targets and outcomes within scheduled timeframes Coordinate sales effort with team members and other departments Analyze the territory/market's potential, track sales and status reports Supply management with reports as requested on customer needs, problems, interests, competitive activities, and potential for new products and services. Keep abreast of best practices and promotional trends Continuously improve through feedback Other duties as required.
Education & Experience:
High School Diploma Bachelor's degree- preferred but not required. Additional Professional Development Credits/Certifications in Industry advantageous. 3+ years proven work experience in outside sales. Excellent knowledge of MS Office Familiarity with CRM practices Ability to build productive professional relationships
Key Competencies:
Sales Ability/Persuasiveness- Presents products, services, or ideas in a manner that clearly shows how they would meet needs and provide benefits; builds confidence in the products, services, or ideas. Uses appropriate techniques to move others to action or to gain agreement; leverages supportive factors, overcomes or minimizes barriers, and addresses unique needs and preferences of key decision makers. Makes favorable impressions by interacting with prospective customers in a manner that builds effective relationships.
Customer Focus- Listens to customers (internal and external) and addresses needs and concerns. Keeps customers informed by providing status reports and progress updates. Delivers on service commitments. Meets established or agreed upon deadlines. Maintains strong relationships with customers. Uses initiative to improve outcomes, processes, or measurements.
Communication- Communicates in a clear and concise manner. Uses appropriate grammar, pronunciation and tone to enhance understanding. Demonstrates professionalism and tailors communication style to needs of the recipient. Explores positions and alternatives and determines minimal or ideal conditions of both parties during negotiations. Develops a strategy for giving on some points and standing firm on others to achieve desired outcomes
Planning/ Organization- Identifies more critical and less critical activities and tasks; adjusts priorities when appropriate. Ensures that required equipment and/or materials are in appropriate locations so that own and others' work can be done effectively. Effectively allocates own time to complete work; coordinates own and others' schedules to avoid conflicts. Takes advantage of available resources (individuals, processes, departments, and tools) to complete work efficiently. Uses time effectively to prevent irrelevant issues or distractions from interfering with work completion.
Interpersonal Skills- Establishes good interpersonal relationships by helping people feel valued, appreciated, and included in discussions and activities.
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability.Apply for this ad Online!....Read more...
As part of a great team, you'll be valued for who you are. We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include;
Customer
Actively approach your customers, engaging with them naturally
Understand customer needs, provide appropriate solutions, and build lasting relationships with both retail and trade customers
Actively promote company services such as finance, trade and installations to fulfil the customer project needs
Create accurate designs that delight customers and turn enquiries into sales
Turn negative customer situations into positive outcomes finding solutions for enquiries and aftersales resolutions
Ensure all types of customer communications are dealt with professionally
Encourage customer feedback share it with Managers and use it to improve service
Installations
Sign up company installers and support them to give the best service to our customers
Using company systems to process the customers project from end to end for both supply and installation-based customers
Support Showrooms Manager and Project Coordinator to deliver all aspects of the installations service
Systems and Procedures
Utilise all available tools, reports, and systems throughout the customer journey to maximise sales
Ensure display area and Showroom environment meets operational standards and delivers a great customer experience
Work with colleagues across the store to help and support them including sharing knowledge in your area of expertise to help drive sales
Adhere to the policies, processes, and regulations relevant to your role and store ensuring these are implemented consistently
Take personal responsibility for operating in a safe and legally compliant way
You may be required to undertake other duties from time to time as we may reasonably require
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits:
UK Notional hourly rate £13.28 per hour
An award-winning pension scheme
ShareSave options
6.6 weeks holiday
Employee Assistant Programme
Shopping discounts
Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsibilities.
Depending on experience, there is also the opportunity to enrol onto the Customer Service Specialist Level 3 programme.Training:Customer Service Practitioner Apprenticeship L2 including Functional Skills in Maths and English.Training Outcome:Ongoing training and development. The expected duration of this apprenticeship is 15 months, however you will join the B&Q family on a permanent contract.Employer Description:As the UK's leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :18.75 hours per week, on a shift pattern basis, Monday-Sunday between 7:00am-10:00pm, exact shifts to be confirmed.Skills: Team Working,Organisation Skills....Read more...
As part of a great team, you'll be valued for who you are. We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include;
Customer -
Actively approach your customers, engaging with them naturally
Understand customer needs, provide appropriate solutions, and build lasting relationships with both retail and trade customers
Actively promote company services such as finance, trade and installations to fulfil the customer project needs
Create accurate designs that delight customers and turn enquiries into sales
Turn negative customer situations into positive outcomes finding solutions for enquiries and aftersales resolutions
Ensure all types of customer communications are dealt with professionally
Encourage customer feedback share it with Managers and use it to improve service
Installations -
Sign up company installers and support them to give the best service to our customers
Using company systems to process the customers' project from end to end for both supply and installation-based customers
Support showroom manager and Project Coordinator to deliver all aspects of the installations service
Systems and Procedures -
Utilise all available tools, reports, and systems throughout the customer journey to maximise sales
Ensure display area and showroom environment meets operational standards and delivers a great customer experience
Work with colleagues across the store to help and support them including sharing knowledge in your area of expertise to help drive sales
Adhere to the policies, processes, and regulations relevant to your role and store ensuring these are implemented consistently
Take personal responsibility for operating in a safe and legally compliant way
You may be required to undertake other duties from time to time as we may reasonably require
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits;
UK Notional hourly rate £13.28 per hour
An award-winning pension scheme
ShareSave options
6.6 weeks holiday
Employee Assistant Programme
Shopping discount
Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsiblities.
Depending on experience, there is also the opportunity to enrol onto the Customer Service Specialist Level 3 programme.Training:Customer Service Practitioner Apprenticeship L2 including Functional Skills in maths and English.Training Outcome:Ongoing training and development. The expected duration of this apprenticeship is 15 months, however you will join the B&Q family on a permanent contract.Employer Description:As the UK's leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :28.75 hours per week, on a shift pattern basis, Monday-Sunday 7:00am-10:00pm, exact shifts to be confirmed.Skills: Team Working,Organisation Skills....Read more...
As part of a great team, you'll be valued for who you are. We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include;
Customer:
Actively approach your customers, engaging with them naturally
Understand customer needs, provide appropriate solutions, and build lasting relationships with both retail and trade customers
Actively promote company services such as finance, trade and installations to fulfil the customer project needs
Create accurate designs that delight customers and turn enquiries into sales
Turn negative customer situations into positive outcomes finding solutions for enquiries and aftersales resolutions
Ensure all types of customer communications are dealt with professionally
Encourage customer feedback share it with Managers and use it to improve service
Installations:
Sign up company installers and support them to give the best service to our customers
Using company systems to process the customers project from end to end for both supply and installation-based customers
Support Showrooms Manager and Project Coordinator to deliver all aspects of the installations service
Systems and Procedures:
Utilise all available tools, reports, and systems throughout the customer journey to maximise sales
Ensure display area and Showroom environment meets operational standards and delivers a great customer experience
Work with colleagues across the store to help and support them including sharing knowledge in your area of expertise to help drive sales
Adhere to the policies, processes, and regulations relevant to your role and store ensuring these are implemented consistently
Take personal responsibility for operating in a safe and legally compliant way
You may be required to undertake other duties from time to time as we may reasonably require
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits.
UK Notional hourly rate £13.78 per hour
An award-winning pension scheme
ShareSave options
6.6 weeks holiday
Employee Assistant Programme
Shopping discounts
Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsibilities.
Depending on experience, there is also the opportunity to enrol onto the Customer Service Specialist Level 3 programme.Training:Customer Service Practitioner Apprenticeship L2 including Functional Skills in maths and English.Training Outcome:Ongoing training and development. The expected duration of this apprenticeship is 15 months; however you will join the B&Q family on a permanent contract.Employer Description:As the UK's leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :16 hours per week, on a shift pattern basis, Monday-Sunday 7:00am-10:00pm, exact shifts to be confirmed.Skills: Team Working,Organisation Skills....Read more...
As part of a great team, you'll be valued for who you are. We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include;
Customer -
- Actively approach your customers, engaging with them naturally
- Understand customer needs, provide appropriate solutions, and build lasting relationships with both retail and trade customers
- Actively promote company services such as finance, trade and installations to fulfil the customer project needs
- Create accurate designs that delight customers and turn enquiries into sales
- Turn negative customer situations into positive outcomes finding solutions for enquiries and aftersales resolutions
- Ensure all types of customer communications are dealt with professionally
- Encourage customer feedback share it with Managers and use it to improve service
Installations -
- Sign up company installers and support them to give the best service to our customers
- Using company systems to process the customers project from end to end for both supply and installation-based customers
- Support Showrooms Manager and Project Coordinator to deliver all aspects of the installations service
Systems and Procedures -
- Utilise all available tools, reports, and systems throughout the customer journey to maximise sales
- Ensure display area and Showroom environment meets operational standards and delivers a great customer experience
- Work with colleagues across the store to help and support them including sharing knowledge in your area of expertise to help drive sales
- Adhere to the policies, processes, and regulations relevant to your role and store ensuring these are implemented consistently
- Take personal responsibility for operating in a safe and legally compliant way
- You may be required to undertake other duties from time to time as we may reasonably require
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits;
- UK National hourly rate £13.28 per hour
- An award-winning pension scheme
- ShareSave options
- 6.6 weeks holiday
- Employee Assistant Programme
- Shopping discounts
- Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsiblities.
Depending on experience, there is also the opportunity to enrol onto the Customer Service Specialist Level 3 programme.Training:Customer Service Practitioner Apprenticeship L2 including Functional Skills in Maths and English if requiredTraining Outcome:Ongoing training and development. The expected duration of this apprenticeship is 15 months, however you may join the B&Q family on a permanent contract if you are the right candidate for an ongoing role.Employer Description:As the UK's leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :16 hours per week, on a shift pattern basis, Monday-Sunday 7:00am-10:00pm, exact shifts to be confirmed.Skills: Team Working,Organisation Skills....Read more...
As part of a great team, you'll be valued for who you are. We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include;
Customer -
- Actively approach your customers, engaging with them naturally
- Understand customer needs, provide appropriate solutions, and build lasting relationships with both retail and trade customers
- Actively promote company services such as finance, trade and installations to fulfil the customer project needs
- Create accurate designs that delight customers and turn enquiries into sales
- Turn negative customer situations into positive outcomes finding solutions for enquiries and aftersales resolutions
- Ensure all types of customer communications are dealt with professionally
- Encourage customer feedback share it with Managers and use it to improve service
Installations -
- Sign up company installers and support them to give the best service to our customers
- Using company systems to process the customers project from end to end for both supply and installation-based customers
- Support Showrooms Manager and Project Coordinator to deliver all aspects of the installations service
Systems and Procedures -
- Utilise all available tools, reports, and systems throughout the customer journey to maximise sales
- Ensure display area and Showroom environment meets operational standards and delivers a great customer experience
- Work with colleagues across the store to help and support them including sharing knowledge in your area of expertise to help drive sales
- Adhere to the policies, processes, and regulations relevant to your role and store ensuring these are implemented consistently
- Take personal responsibility for operating in a safe and legally compliant way
- You may be required to undertake other duties from time to time as we may reasonably require
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits;
- UK Notional hourly rate £13.28 per hour
- An award-winning pension scheme
- ShareSave options
- 6.6 weeks holiday
- Employee Assistant Programme
- Shopping discounts
- Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsiblities.
Depending on experience, there is also the opportunity to enrol onto the Customer Service Specialist Level 3 programme.Training:
Customer Service Practitioner Apprenticeship L2 including Functional Skills in Maths and English
Training Outcome:Ongoing training and development. The expected duration of this apprenticeship is 15 months, however you will join the B&Q family on a permanent contract.Employer Description:As the UK's leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :20 hours per week, on a shift pattern basis, Monday-Sunday 7:00am-10:00pm, exact shifts to be confirmed.Skills: Team Working,Organisation Skills....Read more...
Role: Account Manager (3PL) Location: Sheffield Salary: Circa £32,000 per annum Hours: 40 hours, Monday-Thursday 8am – 5pm, Friday 8am – 4.15pm Centric Talent are currently recruiting for an experienced and talented Account Manager for our client who are a leading end to end supply chain, global logistics and fulfilment business. You’ll be supporting a newly acquired and prestigious customer account, therefore, previous experience of Account Managing within a 3PL environment would be highly desirable (but not essential). You’ll be reporting into the Client Relationship Manager whilst actively communicating with your client daily, whether that is by email, Teams calls, or on/off site visits, so you will need a proven background of client facing experience. You will be working to handle and resolve queries that may arise, for example, stock not dispatched in time from the warehouse. You will be actively working with operations daily as well as the customer. Key ResponsibilitiesCustomer expectations: To effectively manage all expectations in line with achievable operational service levels. Attend customer visits/meetings on and off-site including conference calls.Communication: Speak to all customers and refer any relevant customer intelligence to the Client Relations Manager. Identify and communicate any potential issues internally and be the customer representative onsite. Provide clear and concise processing instructions to internal departments. Analyse statistics and KPI’s: Creation of monthly reports detailing the KPI and SLA status.Transport: Liaise with Transport, 3rd party logistics providers and our customers to arrange and schedule all inbound/outbound deliveries.Processing Instructions: Responsible for updating Operations with clear and accurate processing instructions for all work completed on siteData Accuracy: Manage stock files and inbound/outbound reports to provide customers with accurate data and real-time stock updatesInvoicing: Invoice all processes and materials accurately to an agreed schedule with each customerCreate opportunities: Maximise growth opportunities in conjunction with the Client Relations ManagerSupport: Provide support to internal departments with any queries or issues relating to customers.Liaise effectively with planning teamContinuous improvement: Identify opportunities to improve customer experienceStock Control: Maintain stock control and stock file integritySkills and knowledgeExperience of 3PL Account Management (desirable)Previous experience within a customer / service facing role (min 2 years+)Strong negotiating skillsExperience of warehouse processing, and preferable experience of WMS solutionsConfident using IT systemsAccuracy and eye for detailBenefitsHolidays:25 days per annum plus 8 days bank holidaysDeath in service x3 their salaryEnhanced mat-pay full-pay for 6 months then standard from therefore afterPension: 5% paid by the colleague 3% by ASCWellness programmesFree on-site parkingWestfield Health Care Cashplan – allowing colleagues to save on everyday medical, dental & much more through a discounted plan accessible through a rewards gateway platform.Employee Assistance Programme giving colleagues access to a free 24/7 confidential helplineIf you feel you have the relevant experience, then we’d love to hear from you, apply today!....Read more...
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include; Customer – - Actively approach your customers, engaging with them naturally- Understand customer needs, provide appropriate solutions, and build lasting relationships with both retail and trade customers - Actively promote company services such as finance, trade and installations to fulfil the customer project needs- Create accurate designs that delight customers and turn enquiries into sales - Turn negative customer situations into positive outcomes finding solutions for enquiries and aftersales resolutions - Ensure all types of customer communications are dealt with professionally - Encourage customer feedback share it with Managers and use it to improve service Installations – - Sign up company installers and support them to give the best service to our customers - Using company systems to process the customers project from end to end for both supply and installation-based customers - Support Showrooms Manager and Project Coordinator to deliver all aspects of the installations service Systems and Procedures – - Utilise all available tools, reports, and systems throughout the customer journey to maximise sales - Ensure display area and Showroom environment meets operational standards and delivers a great customer experience - Work with colleagues across the store to help and support them including sharing knowledge in your area of expertise to help drive sales - Adhere to the policies, processes, and regulations relevant to your role and store ensuring these are implemented consistently - Take personal responsibility for operating in a safe and legally compliant way - You may be required to undertake other duties from time to time as we may reasonably require
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits;- UK Notional hourly rate £13.28 per hour- An award-winning pension scheme - ShareSave options - 6.6 weeks holiday - Employee Assistant Programme - Shopping discounts - Colleague wellbeing benefits
Depending on experience, there is also the opportunity to enrol onto the Customer Service Specialist Level 3 programme.Training:As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner apprenticeship standard, alongside your daily roles and responsiblities. This will include Functional Skills in English and maths if required.Training Outcome:Ongoing training and development.
The expected duration of this apprenticeship is 15 months, however you may join the B&Q family on a permanent contract if you are the right candidate for the job.Employer Description:As the UK’s leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :19 hours per week, on a shift pattern basis, Monday-Sunday 7:00am-10:00pm, exact shifts to be confirmed.Skills: Communication skills,Organisation skills,Customer care skills,Team working....Read more...
JOB DESCRIPTION
DAP is looking to hire Customer Service Representative at our Fenton, MO Location. The customer is everything at DAP and our Customer Service Representatives take first class care of them. They roll up their sleeves and handle anything requested by our field sales reps and our B2B customers (dealers and distributors) that will keep orders on-track and on-time. Upon completion of the training program, this rep will work 8:30 am - 5:00 pm.
RESPONSIBILITIES:
Engage with our sales reps and B2B customers via various methods, addressing their inquiries, concerns, and requests in a timely and professional manner. Assist customers in both USA and Canada locations in order status, tracking shipments, and processing returns or exchanges. Troubleshoot and resolve order issues, collaborating with internal teams as needed to ensure swift resolutions. Document all customer interactions and maintain accurate records in our system. Proactively identify opportunities to enhance the customer experience and contribute to process improvements.
REQUIREMENTS:
Must be able to work 8:30 am - 5:00 pm High School (or equivalent) Effective communications skills - verbal and written, SAP experience a plus Grace under pressure - remain positive and focused to the task at hand Effective problem-solving skills - quick on your feet and can think outside of the box Ability to multi-task and prioritize work all with a sense of urgency Familiarity with use of PC system for order placement, pricing, and distribution and to obtain information relative to customers, orders and products.
About DAP
DAP is a market leading manufacturer, innovator and marketer of home repair and construction products including caulks, sealants, spray foam insulation, adhesives, and patch and repair products. DAP is part of RPM International Inc., a $7.3 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services. You will find DAP products in the hands of professional painters, remodelers, builders, and do-it-yourselfers, and in 60,000 retail outlets, ranging from home centers and mass merchandisers to your local hardware, pro contractor channels and paint stores. DAP's eight manufacturing and distribution facilities in the United States of America and Canada service North America and the world. At DAP, we hire the best people and give them a collaborative and rewarding work environment that empowers them to succeed! We support associates in continuous professional growth and collaborate on the steps it takes to get to the next level in their careers. Our associates enjoy a comprehensive benefits package including 401(k) with company match, pension, paid parental leave, competitive health insurance rates, employee stock purchase plan, tuition reimbursement, free wellness programs and more! Learn more about DAP's history, culture and benefits at www.dap.com/careers/
DAP - On the job since 1865.Apply for this ad Online!....Read more...
We are seeking a candidate with a full UK driver's licence to operate a 3.5t caged vehicle for the county-wide collection of nappies and Absorbent Hygiene Products (AHP) waste. As a key representative of the service, you'll contribute to maintaining community cleanliness and promoting environmentally responsible waste management.In the Bulking Station Driver role, you will be:
Following a collection round, completing the round, whilst providing a high level of service.Operating the assigned collection vehicle (pick-up or other non-LGV) and associated equipment.Collecting nappies and clinical waste county-wide, transport them, and discharge at designated locations as needed.Following designated routes to collect and empty recycling containers, clinical bins, and sacks.Ensuring recycling bins and containers are returned to the correct location after collection, clear any spillages, and leave replacement sacks at properties.
To be considered for the Bulking Station Driver role, you will need:
Full EU driving licence (category C).A good work ethic, physically fit due to the nature of the role and happy to work outdoors.Experience of manual work and safe manual handling procedures.Strong customer service and communication skills.Your own steel toe cap safety boots, other PPE will be provided.
This is a temporary, vacancy, available on a week-by-week adhoc basis with an hourly pay rate of £11.98 per hour plus holiday pay and enhanced rates for weekend working. Working hours may vary but will normally be from 7.00am through to 15:00pm and may include the occasional weekends and bank holidays over the festive period.....Read more...
Holt Executive has teamed up with a leading independent service provider specializing in satellite and radio communications. This partnership ensures that customers around the globe receive secure and high-quality voice and data services. The provider also excels in systems integration, engineering, and IT solutions, serving the maritime, enterprise, defence, and government sectors.
They require a skilled SATCOM Engineer capable of handling everything from simple email applications to complex computer networks involving devices such as routers and switches. This role requires providing installation and commissioning engineering support for MoD/Gov systems worldwide, often at short notice. You will also offer technical support for business development activities related to products and be responsible for building and testing new or repaired MoD systems. As a lead field representative for installations, you will provide training to other engineers, ensuring high standards are maintained across all projects.
Due to the nature of the business, all applicants must hold, or have the ability to achieve, DV Security Clearance.
Key Responsibilities for the SATCOM Engineer:
- Assist MOD System Engineering with product and service evaluations aligned with company strategy, driven by requirements from Sales, Marketing, Management, or self-initiated.
- Support MOD Systems Engineering projects throughout their lifecycle, including design, prototyping, building, installation, integration, and testing, accompanied by thorough documentation.
- Verify design solutions through testing as directed by the Systems Engineering Manager.
- Provide assistance to the projects office for resolving escalated faults.
- Deliver training on terminals for bespoke solutions as needed.
- Collaborate with management and marketing on the technical aspects of product marketing and arrange and support customer demonstration facilities.
- Understand the use of cryptographic equipment and its application and impact in company systems.
- Set up and demonstrate complex satellite communication systems tailored to meet customer needs.
- Perform system administration tasks as outlined in the Security Organisation document.
Key Skills and Experience Required by the SATCOM Engineer:
- Satcom terminal experience required (DVB/Inmarsat).
- Must hold, or have the ability to achieve, DV Security Clearance.
- Excellent communication and time management skills.
- Good administration skills.
- Flexible and pro-active.
- Awareness of MoD systems and requirements.
- Broad IT & Network skills required.
- Professional registration desirable.
- NVQ Level 4 Desirable or similar level.
- Broad knowledge of Network installation required.
Company Benefits:
- Hybrid working
- Annual Bonus
- Private Healthcare
- 25 days holiday per year + bank holidays
- On-site benefits including Gym
- Collaborative and supportive work environment and more!
If your skills and experience match this exciting SATCOM Engineer opportunity, we encourage you to apply now!
''....Read more...
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include:
Understanding our traders:
Identify the key difference between trade and retail customers and engage with them accordingly
Take ownership of my Trade Point members, understand their needs, and always do the best for them
Through conversation and ownership, understand their business needs
Take ownership of delivering the four priorities daily (Service, Member, Tools, Set up)
Marketing consent:
Clearly understand the benefits for my Trade Point members to give marketing consent
Confidence in explaining the benefits and gaining consent from my members
Recruitment:
Understand the recruitment for new members to join Trade Point and implement these during recruitment
Confidence in approaching and discussing the Trade Point proposition with any new potential member
Set Up:
Create a clear, tidy and simple shopping journey for my members
Consistently operate to the current trading and POS plan
Service:
Serve my Trade Point members in a friendly manner ensuring they leave with what they need for the day
Engage in conversation whenever possible to drive stronger relationship and understand my member’s needs
Understand future and current jobs, to ensure you can recommend the best products and services to assist them
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits:
UK National hourly rate £12.21 per hour (plus an extra £0.54 per hour, store specific location allowance)
An award-winning pension scheme
ShareSave options
6.6 weeks holiday
Employee Assistant Programme
Shopping discounts
Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsibilities.Training:Customer Service Practitioner Level 2.Training Outcome:Ongoing training and development.
The expected duration of this apprenticeship is 15-months; however, you will join the B&Q family on a permanent contract.Employer Description:As the UK’s leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :30 hours per week, on a shift pattern basis, Monday - Sunday 7:00am - 10:00pm, exact shifts to be confirmed.Skills: Communication skills,Organisation skills,Customer care skills,Team working....Read more...
JOB DESCRIPTION
DAP is looking to hire Customer Service Representative based at Baltimore, MD. The customer is everything at DAP and our Customer Service Representatives take first class care of them. They roll up their sleeves and handle anything requested by our field sales reps and our B2B customers (dealers and distributors) that will keep orders on-track and on-time. Upon completion of the training program, this rep will work 8:30 am - 5:00 pm.
RESPONSIBILITIES:
Responsible for maintaining a high service level and low abandon rate by ensuring customer calls are answered in a timely manner. Answering the customer calls using excellent phone techniques. Provide tracking details to final destination upon customer request. Responsible for accurate order entry of all incoming orders via phone, fax, and email. Responsible for tracking and monitoring of all orders from entry to shipment. Confirmation of all orders received to the customer within 24 hours providing valid expected ship dates. Responsible for the review and monitoring of orders entered report to ensure accurate and timely delivery of customer orders. Review all backorders for daily communication with plants regarding shipping status of backorders. Responsible for daily interaction with sales reps, credit reps and pricing team to resolve all order blocks and pricing issues in a timely manner. Communicate with credit department on term's discrepancies. Responsible for the accurate and timely process of requests for credit/debit upon customer request and investigation. Ensuring that the procedures are followed for each process in a correct manner. Responsible for the daily interaction of assigned customers and sales reps. regarding orders, pricing, problems and product information. Additional duties as required.
REQUIREMENTS:
Must be able to work 9:30 am - 6:00 pm High School (or equivalent) Effective communications skills - verbal and written, SAP experience a plus. Grace under pressure - remain positive and focused to the task at hand. Effective problem-solving skills - quick on your feet and can think outside of the box. Ability to multi-task and prioritize work all with a sense of urgency. Familiarity with use of PC system for order placement, pricing, and distribution and to obtain information relative to customers, orders and products. French fluency is a plus.
About DAP
DAP is a market leading manufacturer, innovator and marketer of home repair and construction products including caulks, sealants, spray foam insulation, adhesives, and patch and repair products. DAP is part of RPM International Inc., a $6.1 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services. You will find DAP products in the hands of professional painters, remodelers, builders, and do-it-yourselfers, and in 60,000 retail outlets, ranging from home centers and mass merchandisers to your local hardware, pro contractor channels and paint stores. DAP's eight manufacturing and distribution facilities in the United States of America and Canada service North America and the world. At DAP, we hire the best people and give them a collaborative and rewarding work environment that empowers them to succeed! We support associates in continuous professional growth and collaborate on the steps it takes to get to the next level in their careers. Our associates enjoy a comprehensive benefits package including 401(k) with company match, pension, paid parental leave, competitive health insurance rates, employee stock purchase plan, tuition reimbursement, free wellness programs and more! Learn more about DAP's history, culture and benefits at www.dap.com/careers/
DAP - On the job since 1865.Apply for this ad Online!....Read more...
JOB DESCRIPTION
GENERAL PURPOSE OF THE JOB:
The Project Administrator is responsible for managing all facets of a project's administrative duties for TremCare, TremSource and OLI. This includes managing payables, customer billings & receivables, field resource & customer communication. This individual displays a high degree of professionalism, organization and cooperation with customers, field and internal personnel. This position partners with the Sales Rep, Field Technicians and internal departments such as IT, Finance/Accounting, Sales, Accounts Payable, Credit and Product
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Set up orders and complete all required steps, including the review of job information, follow-up with sales representatives, verify information in SAP, set up equipment record(s), create inspection schedules, and calculate hours allowed per inspection Prepare quotes based on information provided by the Sales Representative Prepare TremCare Agreement, selecting the correct document based on what was sold Finalize: Verify all paperwork has been received, update SAP, assemble reps/customer's package, prepare necessary correspondence, and route to appropriate parties Handle TremCare orders running through General Contracting Handle any changes to document after issuance (including ownership changes) Review job margins, provide renewal pricing and process renewals Prepare accurate and specific customer invoices, enter vendor invoices, contracts, daily invoices, and track job progress Investigate and help resolve credit issues Provide Maintenance Plan/Service Order Assistance for Production Group as needed Implement process improvement, streamline formats, and help in designing/suggesting procedures to reduce redundant paperwork and data entry Develop and maintain effective working relationship with team members, managers and personnel in internal departments whose functions directly and indirectly impact the service level to customers Act as liaison with accounting, field resources, sales force and contractors assisting with questions pertaining to various services Develop and maintain effective working relationship with team members, managers and personnel in internal departments whose functions directly and indirectly impact the service level to customers Build strong relationships with sales force, vendors, contractors and customers through professional demeanor, and timely and accurate handling of daily administrative duties that impact these persons Learn and understand services provided Create Leak Repair Service Orders, log information into Dispatch System and prepare billings
EDUCATION:
Associates degree preferred, or must have equivalent work experience
EXPERIENCE:
Must have at least three years prior experience in a similar role involving customer service and/or admin support function in a sales or technical field environment. Prior experience with billing, A/R, A/P functions required. Must have experience in a fast-paced office environment.
OTHER SKILLS AND ABILITIES:
Ability to manage multiple priorities, effective Team Player, self motivated, quick learner Exceptional organization skills Strong data entry skills Ability to anticipate and identify problems and strong initiative in problem solving Superior communication skills with the ability to read, write and communicate fluently in English High degree of flexibility requiring excellent customer service skills and orientation Proficient in spreadsheet, word processing and database necessary Knowledge of SAP a plus
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online!....Read more...
