Customer Service Representative Jobs Found 28 Jobs, Page 2 of 2 Pages Sort by:
Optical Apprentice
This is a fantastic and unique opportunity to embark on a journey towards a great career. Starting as an Optical Assistant apprentice with future opportunities for career progression, you will be supported with loads of great, fun, and interactive training. You will use these exciting new skills in your day-to-day job, where you will gain customer service skills, knowledge in optical support, and develop behaviour suitable for working in an optical practice. Those with a flair for fashion will love the new frames coming in, and if it's your forte, you may even get involved in meeting frame reps and helping choose the new ranges. If you are more technical, you will get to learn lots of information about lenses and measurements, then transform that information into jargon-free, easy-to-understand, customer-friendly language. It's all about teamwork in an optician's practice. There are many roles, but you support each other to ensure your customers get the best experience possible. Optical assistants are a very important part of any optical practice and crucial to the customer journey. Individuals with a real passion for both healthcare and retail thrive in this role, as it's perfect for those who love to make a real difference in other people's lives. The duties within this role include: Greeting customers in a professional and friendly manner as they enter the practice. Interpreting and understanding a clinically issued prescription, its effects on the eye, and the customer's vision. Helping customers select spectacle frame(s) that are suitable in terms of comfort, look good and fit lifestyle requirements. Be able to explain the features and benefits of particular frames, using non-technical customer-friendly language. Measuring the frames and ensuring they are a suitable size for a customer and can accommodate their lenses. Adjusting customers' spectacle frames using the correct tools to ensure stability and comfort. Basic frame repairs. Have a good knowledge of ophthalmic lenses, tints and coatings to be able to meet visual / lifestyle requirements. Ordering prescription glasses and contact lenses for the customer. Correct completion of NHS paperwork and written records in line with company procedures. Making follow-up appointments for customers. Use a focimeter to find the prescription from spectacles. Communicate contact lenses' suitability, features and benefits. Carrying out pre-screening tests such as retinal imaging, pressure, and visual field testing. Explaining offers and products to customers. Taking payments from customers. Being able to problem-solve with basic optical concerns Understanding business KPI's and how they affect the practice's profitability. Training Outcome:The successful candidate will work towards achieving a Level 3 qualification in optical and gain experience in a busy optical practice. Upon completion of the Level 3 qualification, you will be an experienced and qualified optical assistant, and as such, you can continue building up skills that will always be in demand. Career breaks and part time working are often possible. You could go on to acquire higher level optical qualifications such as: Ophthalmic Dispensing- Become a qualified Dispensing Optician. Contact lens optician - fit contact lenses. Low vision specialist - help people where traditional spectacles will not suffice. Supply low vision aids, magnifiers, advice on improving contrast and on other non-optical aids such as bump-ons. Optometry courses - carry out full eye examinations and issue prescriptions. Clinical representative- visiting practices introducing new frame ranges and ophthalmic lenses. In-practice trainer - You could use your knowledge to train others. Other non-clinical roles: Practice Management, you could complete a management course. Practice ownership, you could go into business yourself, in a partnership or franchise. Employer Description:Vision Express opened their first opticians over thirty years ago in Gateshead. Today they have over 550 stores across the UK and Ireland.At Vision Express, you'll thrive in a dynamic environment where everyone works together toward shared goals, rooted in their culture and values. They provide ample opportunities for growth and development, supporting your career ambitions every step of the way.Working Hours :Learners will work 9:30am to 5pm 5 days, and will be required to work one weekend shift. This will be agreed upon between the candidate and the store manager upon interview.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Team working,Initiative ....Read more...
Optical Assistant Apprentice
This is a fantastic and unique opportunity to embark on a journey towards a great career. Starting as an Optical Assistant apprentice with future opportunities for career progression, you will be supported with loads of great, fun, and interactive training. You will use these exciting new skills in your day-to-day job, where you will gain customer service skills, knowledge in optical support, and develop behaviour suitable for working in an optical practice. Those with a flair for fashion will love the new frames coming in, and if it's your forte, you may even get involved in meeting frame reps and helping choose the new ranges. If you are more technical, you will get to learn lots of information about lenses and measurements, then transform that information into jargon-free, easy-to-understand, customer-friendly language. It's all about teamwork in an optician's practice. There are many roles, but you support each other to ensure your customers get the best experience possible. Optical assistants are a very important part of any optical practice and crucial to the customer journey. Individuals with a real passion for both healthcare and retail thrive in this role, as it?s perfect for those who love to make a real difference in other people's lives. The duties within this role include: Greeting customers in a professional and friendly manner as they enter the practice. Interpreting and understanding a clinically issued prescription, its effects on the eye, and the customer's vision. Helping customer's select spectacle frame(s) that are suitable in terms of comfort, looks good and fits lifestyle requirements. Be able to explain the features and benefits of particular frames, using non-technical customer friendly language. Measuring the frames and ensure they are a suitable size for a customer and can accommodate their lenses. * Adjusting customers spectacle frames using the correct tools to ensure stability and comfort. * Basic frame repairs. * Have a good knowledge of Ophthalmic lenses, tints and coatings to be able to meet visual / lifestyle requirements. * Ordering prescription glasses and contact lenses in for the customer. * Correct completion of NHS paperwork and written records in-line with company procedures. * Making follow up appointments for customers. * Use a focimeter to find the prescription from spectacles. * Communicate contact lenses suitability, features and benefits. * Carrying out pre-screening tests such as retinal imaging and pressure and visual field testing. * Explaining offers and products to customers. * Taking payments from customers. * Being able to problem solve with basic optical concerns * Understanding business KPI?s and how they affect the practices profitability This will be a 4 days per week paid apprenticeship with view to progressing further into a degree and possibly to become an Optometrist. Overtime opportunities and bonus available past the inition probation period.Training Outcome:The successful candidate will work towards achieving a Level 3 qualification in optical and gain experience in a busy optical practice. Upon completion of the Level 3 qualification, you will be an experienced and qualified optical assistant, and as such, you can continue building up skills that will always be in demand. Career breaks and part time working are often possible. You could go on to acquire higher level optical qualifications such as: Ophthalmic Dispensing- Become a qualified Dispensing Optician. Contact lens Optician - fit Contact lenses. Low vision specialist - help people where traditional spectacles will not suffice. Supply low vision aids, magnifiers, advice on improving contrast and on other non-Optical aids such as bump-ons. Optometry courses - carry out full eye examinations and issue prescriptions. Clinical representative- visiting practices introducing new frame ranges and Ophthalmic lenses. In-practice trainer - You could use your knowledge to train others. Other non-clinical roles: Practice Management, you could complete a management course. Practice ownership, you could go into business yourself, partnership or franchise. Employer Description:Divine Vision London is a leading UK optician and the first multiple optician in the UK to introduce digital retinal photography. The company combines market-leading technology and dedicated clinical support with strong career development opportunities, competitive benefits, wellbeing support, and exclusive colleague discounts.Working Hours :Working week to be confirmed at interview.Skills: Communication skills,Organisation skills,Customer care skills ....Read more...
Manager, Fair and Festival Operations
Who we are… The Pacific National Exhibition is an iconic institution in BC, famous for bringing generations of people together to celebrate and build memories. This 116-year-old, non-profit organization has an annual operating budget of over $70 million dollars and generates revenue through four activity streams: the 15 day annual summer Fair which averages more than 700,000 people annually, Playland amusement park which welcomes 400,000 guests annually including Fright Nights, and a busy year-round portfolio of events including concerts, trade shows and film, cultural and community events. In total we bring over 2 million people through the site each year. The fourth activity stream is park care and facility maintenance. The PNE is proud of the work it does at Hastings Park and has a vibrant team that is passionate about events, guest experience and delivering memorable experiences. At the PNE, we strive to create an environment that reflects our organization's core values: Enthusiasm, Excellence and Evolution. With a focus on these core values, we are committed to achieving our mission which is to "Deliver Memorable Experiences" for all who interact with the PNE whether it is our guests, our employees or the community. The Manager of Fair and Festival Operations is responsible for leading cross-functional teams in the creation and execution of our large-scale, internally produced events such as the annual Summer Fair as well as live entertainment events such as concerts, sporting events, and trade shows. They will drive business development while demonstrating effective project planning and processes to manage milestones, timelines, budgets, and priorities while working directly with complex matrixed teams and external partners. We are looking for a collaborative, self-starter to take on the role within the Event Operations Team at the PNE. They will be responsible for planning and executing a wide range of live events and will be responsible for all event day deliverables. This individual will work closely with many departments within the organization to ensure a seamless event experience for PNE clients and guests. Our ideal candidate will have 4-6 years of event management experience within the hospitality industry. Why join our Team? Exhilarating and fun-loving culture Flexible work environment Opportunity for free or discounted tickets to shows, events, sports games, and much more Staff discounts for Playland, The Fair, and Fright Nights, as well as all PNE Food Stands Competitive compensation package Opportunity to create lasting memories and friendships! What will you do this year? In your role as the Manager, Fair and Festival Operations, your primary accountabilities will be to: Fair Planning and Corporate Services: Assist with project management of the annual summer Fair, including facilitation of cross functional planning meetings and working group meetings and site layout planning (booking meetings, agendas, minutes, action item follow through etc.). Oversee functional resource planning and execution for event rentals such as fence, tents, trailers and golf carts. Oversee the Fair credential program, ensuring accurate allocation and distribution of credentials for vendors, suppliers and contractors. Plan and facilitate entertainment and programming such as touring exhibits, activations and onsite experiences. Monitors local cultural activity looking for opportunities to develop exhibits, participatory programs and new relationships adding to the mix of Fairtime activity. Fair Exhibit space department: Management of the Fairtime exhibition space sales and exhibit set-up activities for the 400,000 square feet of Fairtime indoor exhibition space, outdoor market spaces and food concessions. Oversee the administration and processing of exhibit space applications and contracts. Update exhibitor accounts: process exhibitor agreements, track payments, manage contracts and maintain records and reports. Oversee all credential requirements (IDs, passes, parking) for vendors Liaise with exhibitors regarding space allocations on site, outstanding contracts, payments, and other related documents. Oversee concessionaire point of sale operations and act a support resource for external vendor group Develops budget requirements and maintains control of the Fairtime exhibition space sales portion of the department budget. Prepares floor plans of all buildings and outside grounds; recommends changes to layouts. Event Management, Live Entertainment Plan and execute a wide range of PNE events including but not limited to concerts, festivals, sporting events, community events and tradeshows Develop and actively manage positive relationships with production managers, tradeshow producers, concert promoters and other PNE stakeholders Act as the venue representative on event days by managing client requests and troubleshooting operational issues Coordinate staffing levels, public safety, facility maintenance, load-in, load out and all other event operations Ensure adherence to venue policies and procedures with respect to health and safety, alcohol management, customer service, and labour management Ensure venues are prepared in accordance to contract requirements and client expectations Create production schedules, timelines, event specs using Momentus system other event planning material Work closely with the Ticketing Department on the event build, venue configuration and other ticketing matters Assist the Sales Department with event billing and settlement procedures What else? Must have 4-6 years of experience in the live events industry Diploma, Certificate or degree in Event Management, Business Administration or a relevant discipline or an equivalent combination of education & experience Must be able to work an event-based work schedule which includes weekends, late nights, extended hours and extended workweeks. Proven record of building strong relationships with the general public, industry partners and internal and external business stakeholders Experience working in a similar venue is considered an asset Knowledge of Momentus system is considered an asset. Ability to create planning documents and tools to efficiently execute events Experience with production and technical personnel is considered an asset Must possess good decision-making skills with the ability to react well to high-pressure situations and tight timelines Knowledge of the planning, production, and management of major events within the entertainment industry Knowledge of CAD and/or Ungerboeck/Momentus system is considered an asset. Ability to create planning documents and tools to efficiently execute events Successful candidates must undergo a Criminal Record Check Who are you? Detail-oriented Strong organizational skills Eager self-starter Motivated by fast-paced environments Skilled at problem-solving Effective communicator Committed to striving for excellence Time Management Expert Where and when to APPLY? Applications can be submitted via the PNE website at www.pne.ca/jobs and will be accepted until the role is filled. Additional Information The PNE's compensation offerings are in alignment with a pay-for-performance pay philosophy that recognizes individual, and teamwork performance. The role is a permanent, full-time position with a typical salary range of $72,000 - $80,000 per annum. The starting salary w ....Read more...