Customer Service Representative Jobs Found 35 Jobs, Page 2 of 2 Pages Sort by:
Technical Service Rep
JOB DESCRIPTION GENERAL SUMMARY Directly manage daily service requirements for assigned account(s)/territory. Assure proper and effective coverage of all assigned account(s). PRINCIPLE DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Ensure quality of coatings Analyze customer issues and troubleshoot technical problems. Directly responsible for all service activities within assigned territory/account(s) including: On-site product testing and refinement Customer personnel training and development as directed. Product and process issue resolution Process documentation in a timely manner and as directed. Process auditing Other assigned service requirements as directed/assigned. Stay up to date with product knowledge and industry trends to provide accurate and timely support. Provide appropriate and regular reporting of activities and accomplishments to Director of Strategic Initiatives and others as directed. Provide professional representation for the company at trade shows and with industry organizations and attend company functions as directed. Collaborate with other team members to escalate complex technical issues. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Experience and Education Required/Preferred High school graduate or equivalent required Minimum 1-year related finishing experience or laboratory formulation experience. Professional training in related business and/or professional seminars Specific Knowledge, Skills, and Abilities Required Excellent motivational facilitator skills Excellent people and leadership skills Excellent analytical and organizational skills Excellent verbal and written communication skills Excellent score on color examination Computer skills include word processing and spread sheets. Ability to objectively assess positive performance and address performance issues. Self-motivated, proactive, aggressive, and self-assured work ethics Provide leadership (leading by example with confident decision-making ability) Ability to think creatively to define and address personal, group or business needs and opportunities. Ability to travel as required. Reasoning Ability Comprehend technology uses and applications. Demonstrate outstanding problem solving and critical thinking skills.Apply for this ad Online! ....Read more...
Country Manager | Multi-Site Workplace | Ukraine
Country Manager | Multi-Site Workplace | Ukraine | I am searching for an experienced Country Manager to take full ownership of a multi-site workplace operation in Ukraine. This is a senior leadership role with end-to-end responsibility for commercial performance, people leadership, and market growth in a complex and evolving environment.The role will suit a highly driven, resilient leader with strong field leadership experience, a proven ability to build revenue from scratch, and full P&L ownership across multiple locations.Perks & Benefits Competitive salary and generous bonusHigh-impact leadership role with full country ownershipSignificant long-term growth opportunity as the market developsExposure to large-scale post-expansion planning Your Experience Proven multi-site leadership experience in a commercial environmentFull end-to-end P&L ownership with clear examples of driving efficiency and growthStrong background in sales leadership and revenue generation at scaleExperience managing large, variable field-based teamsConfident building new business and launching new sitesFluent in English and UkrainianResilient, highly organised, and performance-driven Backgrounds from multi-site consumer or service-led businesses are highly relevant (e.g. retail, travel, gyms, automotive services, hospitality, or other distributed models).Your Responsibilities Own and deliver full country P&L performanceDrive sales performance and revenue growth across all sitesLead, coach, and develop a large multi-site teamEnsure strong operational standards and customer experienceLaunch and stabilise new locations while preparing for future expansionAct as the senior market representative with partners and stakeholders If you are interested, please contact Clay at COREcruitment: clay@corecruitment.com ....Read more...
GS Field Estimator
JOB DESCRIPTION GENERAL PURPOSE OF THE JOB: The General Services (GS) Field Estimator is responsible for delivering accurate, timely, and comprehensive estimating services for patch-and-repair proposals within their assigned region. This role plays a critical part in supporting sales and operations by ensuring estimates are well-developed, cost-effective, and aligned with project requirements. The Field Estimator conducts assessments of existing building envelope and roofing conditions based on Sales Representative scopes of work, visual inspections, and documented deficiencies. Leveraging these findings, the Estimator develops detailed scopes of work, prepares budgets and estimates, and produces professional proposals for roof repairs, façade repairs, and roof renovations. In addition, the Field Estimator serves as a key liaison to field teams, effectively communicating project scope and expectations to foremen and technicians through both verbal and written means. Other essential responsibilities include attending pre-bid meetings, capturing accurate field measurements, and providing thorough photo documentation to support proposals and planning. The role requires strong attention to detail, a collaborative mindset, and the ability to balance multiple priorities in a fast-paced environment. ESSENTIAL DUTIES AND RESPONSIBILITIES: Coordinate the Quality Control (QC) process in partnership with the Quality Control Specialist (QCS) for all Field Representatives in the region. This includes conducting random site visits on current and past projects, documenting findings, and ensuring that work meets company standards and customer satisfaction requirements. Investigate roof and building envelope conditions to support the development of General Services (GS) estimates and proposals for Sales Representatives, providing alternative solutions when appropriate. Serve as a technical resource with expertise in roofing systems. Perform detailed take-offs from construction documents to support accurate proposals. Travel to project sites as needed for proposal development and validation. Collaborate with Tremco Sales Representatives, WTI Field personnel, and WTI Construction Managers to align project scope and cost requirements. Provide RoofSnap labor details as needed to Construction Managers and General Contracting Estimators to support Labor, Installation, and Productivity (LIP) preparation for proposals. Prepare detailed and accurate estimates by reviewing Sales Representative scopes of work, project plans, specifications, and addenda, identifying labor, material, and time requirements. Identify and contact suppliers and subcontractors as needed for inclusion in estimates. Ensure suppliers and subcontractors without Master Service Agreements (MSAs) are referred to the Divisional Administrator for approval, documenting exceptions or refusals to avoid procurement delays. Conduct thorough take-offs for roofing repairs and renovations, ensuring a comprehensive understanding of the project scope. Assemble and present estimates with precision, incorporating both numerical data and precise descriptive details. Maintain professional and timely communication with customers, Sales Representatives, field staff, and internal company personnel via email, phone, text, or in person. Assist in the training and development of Field Representatives and "Elevate" program candidates and graduates, in alignment with WTI Training Policy. Training includes: Proper completion of services and related documentation. Safety training and documentation requirements. Certification and approval of Field Representatives, including OSHA Hazard Awareness and Toolbox Talks. Conduct Platinum Inspections, in conjunction with the Inspection Team, to prepare associated cost estimate proposals. Demonstrate comprehensive knowledge of WTI services and deliverables. Participate in all required calls, meetings, and organizational communications. Perform other duties or special projects as assigned by the Regional Business Manager (RBM) or GS Supervisor. CERTIFICATES, LICENSES, REGISTRATIONS: 30-hour OSHA certification Registered Roof Observer (RRO) preferred but not required. OTHER SKILLS AND ABILITIES: Qualifications: Prior supervisory skills and ability to manage people and tasks. Prior roofing experience, including patch and repair skills. Knowledge of Project Management, planning, and scheduling. Knowledge and experience monitoring and maintaining quality control. Functional computer skills. Safety training and OSHA knowledge. Understanding of budgeting and expense management. Competencies: Adaptable and willing to change with business needs. Professional and leads by example. Diversity awareness and ability to adjust to multiple personalities. Planning and organizational skills. Able to juggle multiple priorities and demonstrate good task management. Work independently, solve problems, and delegate assignments, such as quoting and pricing. Demonstrate a high degree of accountability and ethical behaviors. Excellent customer service and ability to build relationships. Other Requirements: Ability to travel out of town, including overnight stays. Must have reliable transportation and a valid driver's license. Ability to work weekends and/or holidays when needed. Ability to pass a pre-employment drug test. Ability to read, write, and speak English. Strong verbal and written communication skills. Ability to work independently, follow through on assignments with minimal direction, set priorities that accurately reflect the relative importance of job responsibilities, and perform under deadlines with frequent interruptions. Ability to use estimating software, advanced take-off tools, and other computer programs. Apply for this ad Online! ....Read more...
GS Field Estimator
JOB DESCRIPTION GENERAL PURPOSE OF THE JOB: The General Services (GS) Field Estimator is responsible for delivering accurate, timely, and comprehensive estimating services for patch-and-repair proposals within their assigned region. This role plays a critical part in supporting sales and operations by ensuring estimates are well-developed, cost-effective, and aligned with project requirements. The Field Estimator conducts assessments of existing building envelope and roofing conditions based on Sales Representative scopes of work, visual inspections, and documented deficiencies. Leveraging these findings, the Estimator develops detailed scopes of work, prepares budgets and estimates, and produces professional proposals for roof repairs, façade repairs, and roof renovations. In addition, the Field Estimator serves as a key liaison to field teams, effectively communicating project scope and expectations to foremen and technicians through both verbal and written means. Other essential responsibilities include attending pre-bid meetings, capturing accurate field measurements, and providing thorough photo documentation to support proposals and planning. The role requires strong attention to detail, a collaborative mindset, and the ability to balance multiple priorities in a fast-paced environment. ESSENTIAL DUTIES AND RESPONSIBILITIES: Coordinate the Quality Control (QC) process in partnership with the Quality Control Specialist (QCS) for all Field Representatives in the region. This includes conducting random site visits on current and past projects, documenting findings, and ensuring that work meets company standards and customer satisfaction requirements. Investigate roof and building envelope conditions to support the development of General Services (GS) estimates and proposals for Sales Representatives, providing alternative solutions when appropriate. Serve as a technical resource with expertise in roofing systems. Perform detailed take-offs from construction documents to support accurate proposals. Travel to project sites as needed for proposal development and validation. Collaborate with Tremco Sales Representatives, WTI Field personnel, and WTI Construction Managers to align project scope and cost requirements. Provide RoofSnap labor details as needed to Construction Managers and General Contracting Estimators to support Labor, Installation, and Productivity (LIP) preparation for proposals. Prepare detailed and accurate estimates by reviewing Sales Representative scopes of work, project plans, specifications, and addenda, identifying labor, material, and time requirements. Identify and contact suppliers and subcontractors as needed for inclusion in estimates. Ensure suppliers and subcontractors without Master Service Agreements (MSAs) are referred to the Divisional Administrator for approval, documenting exceptions or refusals to avoid procurement delays. Conduct thorough take-offs for roofing repairs and renovations, ensuring a comprehensive understanding of the project scope. Assemble and present estimates with precision, incorporating both numerical data and precise descriptive details. Maintain professional and timely communication with customers, Sales Representatives, field staff, and internal company personnel via email, phone, text, or in person. Assist in the training and development of Field Representatives and "Elevate" program candidates and graduates, in alignment with WTI Training Policy. Training includes: Proper completion of services and related documentation. Safety training and documentation requirements. Certification and approval of Field Representatives, including OSHA Hazard Awareness and Toolbox Talks. Conduct Platinum Inspections, in conjunction with the Inspection Team, to prepare associated cost estimate proposals. Demonstrate comprehensive knowledge of WTI services and deliverables. Participate in all required calls, meetings, and organizational communications. Perform other duties or special projects as assigned by the Regional Business Manager (RBM) or GS Supervisor. CERTIFICATES, LICENSES, REGISTRATIONS: 30-hour OSHA certification Registered Roof Observer (RRO) preferred but not required. OTHER SKILLS AND ABILITIES: Qualifications: Prior supervisory skills and ability to manage people and tasks. Prior roofing experience, including patch and repair skills. Knowledge of Project Management, planning, and scheduling. Knowledge and experience monitoring and maintaining quality control. Functional computer skills. Safety training and OSHA knowledge. Understanding of budgeting and expense management. Competencies: Adaptable and willing to change with business needs. Professional and leads by example. Diversity awareness and ability to adjust to multiple personalities. Planning and organizational skills. Able to juggle multiple priorities and demonstrate good task management. Work independently, solve problems, and delegate assignments, such as quoting and pricing. Demonstrate a high degree of accountability and ethical behaviors. Excellent customer service and ability to build relationships. Other Requirements: Ability to travel out of town, including overnight stays. Must have reliable transportation and a valid driver's license. Ability to work weekends and/or holidays when needed. Ability to pass a pre-employment drug test. Ability to read, write, and speak English. Strong verbal and written communication skills. Ability to work independently, follow through on assignments with minimal direction, set priorities that accurately reflect the relative importance of job responsibilities, and perform under deadlines with frequent interruptions. Ability to use estimating software, advanced take-off tools, and other computer programs. Apply for this ad Online! ....Read more...
Account Manager
JOB DESCRIPTION Candidates located in Dallas, TX market preferred. Responsible for TX, OK, AR, NM, and AZ regions. Legend Brands, an industry leader and long standing, stable company, combines over 185 years of experience in providing equipment, accessories and chemicals for professional cleaning, facility maintenance, portable environmental control, fire remediation and water damage restoration. Job Summary Under general supervision, the Account Manager - R2R is responsible for growing sales in the assigned geographic territory. Identify and develop new and existing relationships into new sales opportunities. Develop pull through demand from end users by demonstrating how our products and programs solve their problems. Supervision Responsibility: None Essential Duties To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with a disability to perform the essential duties. The list below is intended to be illustrative of the responsibilities of this position and is not all encompassing, nor does it constitute an employment agreement, and the duties may change at any time. Manage all phases of sales to end-customers and other assigned account(s) for Legend Brands products and team business- from sales calls and presentations as well as inquiries regarding orders, shipments and products. Identify prospective customers. Manage and work with independent sales organizations to promote sales in the field. Consult with customers to offer our products and programs. Create and implement both long- and short-term sales objectives. Work as a liaison between the end customer and distributors to fully understand the needs of both. Forecast Units/Revenue. Perform other related duties as assigned. Minimum Qualifications The requirements listed below are representative of the education, experience, certification and/or licensure required. An equivalent combination of education and experience to perform the essential duties and meet the necessary employment standards may be considered. Education and Experience Team Collaboration: Work closely with internal teams, including customer service, marketing, and operations, to ensure customer satisfaction and timely product delivery. Bachelor's Degree required. Minimum of 3 years of experience selling into complex sales environments, or at least 5 years of experience selling solutions with an average 90-180 day sales cycle. Work with regional or national distributors is helpful. Previous experience working local events and trade shows effectively to generate leads, initiate meaningful conversations, and build awareness of solutions. Proven history of identifying and building strong relationships with prospects through a consultative and strategic approach. Travel 30% - 45% required. Prior MRO, Facilities Maintenance or Jan San channel experience preferred. Certifications None Employment Standards The requirements listed below are representative of the knowledge, skills, and/or abilities (KSA's) required. Knowledge of MS Office. Demonstrated success managing extended sales processes with multiple influencers and decision-makers. Strong communication, discovery, and presentation skills, both in person and over the phone. Experience selling into the facilities space is preferred, but not required. Strategic thinker with the ability to navigate diverse organizational structures and decision hierarchies. Skilled at engaging with C-level executives, operations leaders, and technical professionals. Highly motivated, disciplined, and effective at balancing persistence with professionalism. Comfortable working both independently and collaboratively in a performance-driven environment. Knowledge of HubSpot is helpful. Familiarity with a CRM is essential. Skilled in in sales prospecting and sales presentations. Skilled in weekly/monthly reporting of sales vs. forecast. Ability to work remotely and in person with end customers and distributor sales personnel. Ability to travel to customers, trade events, and corporate headquarters as needed. Ability to partner with business units across the organization. Ability to pass a pre-employment background check. Hiring Range Between $86K - $105K annually Benefits Legend Brands offers an excellent benefits package with comprehensive medical, dental, vision, life insurance, disability coverage, leaves of absence, 10 paid holidays, generous paid time off, employer matching 401k PLUS a company-sponsored pension, and more! Additional Considerations Legend Brands is an equal opportunity employer that considers all applicants without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability. Candidates must be authorized to work for an employer in the U.S., as we are not currently sponsoring or taking over sponsorship of employment Visa's All job offers are contingent upon satisfactory pre-employment drug test and background screening. Apply for this ad Online! ....Read more...
Service Technician I
JOB DESCRIPTION Legend Brands, an industry leader and long standing, stable company, combines over 185 years of experience in providing equipment, accessories and chemicals for professional cleaning, facility maintenance, portable environmental control, fire remediation and water damage restoration. Supervision Responsibility: None Essential Duties To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with a disability to perform the essential duties. The list below is intended to be illustrative of the responsibilities of this position and is not all encompassing, nor does it constitute an employment agreement, and the duties may change at any time. Perform repairs on the full line of Dri-Eaz equipment. Predominantly air movers and dehumidifiers. Ensure that turnaround time on repairs meet requirements. Document condition of items received for repair. Troubleshoot equipment received for repair. Provide repair quotes for non-warranty repairs. Obtain customer approval for non-warranty repairs and/or disposition of product should the repair declined. Repair & package warranty and non-warranty equipment. Processing replacement orders for repaired equipment being sent back to customers. Deliver repaired equipment to shipping department. Process spare parts orders and service inventory counts. Package repairs for return shipment. Inspect, repackage, and credit items returned for credit. Performs other related duties as assigned. Minimum Qualifications The requirements listed below are representative of the education, experience, certification and/or licensure required. An equivalent combination of education and experience to perform the essential duties and meet the necessary employment standards may be considered. Education and Experience High School Diploma or GED required. Service Technician I Service Technician I is the entry-level classification in the Service Technician series and is intended for individuals with a minimum of six months of mechanical experience. As experience and proficiency are gained, assignments will become more varied and difficult; supervision becomes more general rather than direct. This level requires knowledge and competent demonstration of the following within six months of hire: Demonstrates knowledge of diagnostics procedures, troubleshooting and use of tools required for position. Performs repairs with minimal supervision. This level requires the following certifications be initiated within six months of hire: None The Service Technician I receives close instruction or assistance and is fully aware of the operating procedures and policies associated with the department. Hiring Range Between $22.00 - $25.25 per hour Benefits Legend Brands offers an excellent benefits package with comprehensive medical, dental, vision, life insurance, disability coverage, leaves of absence, 10 paid holidays, generous paid time off, employer matching 401k PLUS a company-sponsored pension, and more! Additional Considerations Legend Brands is an equal opportunity employer that considers all applicants without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability. Candidates must be authorized to work for an employer in the U.S., as we are not currently sponsoring or taking over sponsorship of employment Visa's. All job offers are contingent upon satisfactory pre-employment drug test and background checks. Apply for this ad Online! ....Read more...
Account Manager
Account Manager – Automotive Parts Data We are seeking an Account Manager with an automotive parts background to join an innovative, automotive technology business that is transforming how repairers, dealer groups, and fleets source and order parts with a new to market product. The company is building intelligent, automated workflows that replace fragmented systems, manual catalogues, and the daily challenges of backorders, supersessions, wrong‑fit issues, VIN confusion, and supplier chasing. They are now looking for an Account Manager who understands these pressures first‑hand and can help customers adopt a smarter, more efficient way of working. This role is ideal for someone who has worked in a motor factor or parts distributor as a Parts Advisor, Assistant Manager, Area Sales Representative, or similar, and is ready to step into a tech‑driven, customer‑focused position with real impact. What’s on Offer Salary – Circa 32-40k Basic, dependent upon experience + Bonus Office based in Southeast London – commutable from Brixton, Greenwich, Woolwich, Stratford, Hackney, Camden Town, Notting Hill, Kensington, Hammersmith, Streatham, Ealing, Wimbledon, Walthamstow, Tottenham, Bromley, Croydon, Mitcham. Sidcup, Blexleyheath, Dartford, Barking Ilford, Wembley, Twickenham, Epsom Key Responsibilities Manage customer relationships across large repairers, acting as the main point of contact for parts managers and service teams. Onboard and support users, ensuring the platform is fully adopted across inspection → booking → ordering workflows. Resolve booking and parts identification queries, troubleshoot issues quickly, and help prevent delays. Assist with part sourcing when items aren’t available through standard ordering routes. Monitor customer usage data to spot bottlenecks, low adoption, or workflow issues, using dashboards and spreadsheets. Provide weekly insights to founders and product teams, building action plans to improve customer performance. Identify growth opportunities within existing accounts, including new sites, teams, or upsell potential. Support sales activity by joining calls and providing operational context. Feed customer feedback into product development, highlighting workflow friction, feature gaps, and new use cases. Collaborate closely with product and engineering to shape enhancements that move toward full quotation and ordering automation. About you Proven experience in a customer‑facing parts role. Background as a Parts Advisor, Assistant Manager, Area Sales, or similar within a motor factor or parts distributor. Strong understanding of parts identification, catalogues, suppliers, and ordering workflows. Comfortable using Excel, dashboards, and simple data tools. Clear communicator who builds trust quickly with workshop and service teams. Proactive, solutions‑focused, and motivated by improving customer operations. Thrives in fast‑paced, build‑from‑scratch environments. Why This Role Stands Out This is a high‑impact position where the successful candidate will directly influence customer success, product development, and commercial growth. The company is founded by entrepreneurs who have previously built and exited automotive tech businesses, offering clear progression into senior account management, multi‑site leadership, and business development. Register Your Interest To register your interest for this Account Manager position, please send your CV to Kayleigh Bradley at Glen Callum Associates Ltd or call Kayleigh for an introductory chat on 07908 893621. Job Reference: 4300KB – Account Manager – Automotive Parts Data Glen Callum Associates specialises in automotive recruitment, leveraging extensive industry expertise and a global network to connect exceptional talent with leading organisations worldwide. Glen Callum Associates is committed to creating diverse and inclusive workplaces. We welcome applications from all qualified candidates regardless of gender, age, ethnicity, disability, sexual orientation, or background. We believe that a variety of perspectives makes a team stronger and a workplace better. If you need any adjustments during the recruitment process, please let us know – we’re here to support you. ....Read more...
Customer Service Specialist - General Services
JOB DESCRIPTION BUILD YOUR FUTURE WHILE YOU HELP BUILD A BETTER WORLD! About Us Tremco Construction Products Group (CPG) is an international collection of brands that manufactures building materials for the commercial and residential construction industries. Combined with our reliable customer support, training, and testing services, Tremco CPG helps build energy-efficient, sustainable, safe and watertight structures. Tremco CPG Inc. has a history of excellence, which began in 1928 when William Treuhaft established the Tremco Manufacturing Company in Cleveland, Ohio. Since then, the organization has grown to offices, manufacturing facilities, and thousands of employees across the world, while still maintaining the family atmosphere it was founded upon. At Tremco CPG, we prioritize collaboration amongst our departments and the construction and manufacturing industries to foster an inclusive and equitable working environment, empower our employees to learn and grow, and advance the markets we serve. We also give back to our communities and nonprofit organizations through regular volunteer opportunities, a charitable donation matching program, as well as food, clothing & school supply drives. If you're looking for a place to build a career and a life, with great benefits, advancement opportunity, technology, people and a commitment to a sustainable future, you've found it with us. Tremco is currently hiring a CUSTOMER SERVICE SPECIALIST. This position is intended as a hybrid position, working part of each week on campus, and partially remote. GENERAL PURPOSE OF THE JOB: The Customer Service Specialist is responsible for delivering high-quality customer service and operational support throughout the entire order lifecycle. This role plays a critical part in ensuring timely and accurate order entry, contract compliance, and project setup while collaborating closely with internal departments including Sales, Contracts Management, Credit, Project Administration, Field Operations, Logistics, and Accounts Payable. The representative acts as a liaison between external customers and internal teams, ensuring all documentation, approvals, and pricing align with company standards. Additionally, this position supports marketing efforts and promotes data accuracy and consistent customer satisfaction. ESSENTIAL DUTIES AND RESPONSIBILITIES: Handle high volumes of inbound calls and inquiries related to orders, project setup, and status updates. Review customer purchasing documents and submit to Legal via Outlook for compliance validation. Follow up with Contracts Management and field teams to secure outstanding contract approvals and redlined agreements. Accurately enter all orders into SAP on the same day they are received, ensuring completeness and accuracy. Communicate pertinent order and shipment information to Sales Reps and customers in a timely manner. Coordinate job site deliveries, ensuring efficient and accurate logistics scheduling. Monitor order fulfillment to ensure timely shipping and billing. Process product returns by collecting necessary details and securing proper approvals. Identify discounted orders and apply discounts as applicable. Issue credit memos within three business days of receiving necessary approvals. Maintain a customer service error rate of no more than 1%, striving for zero. Demonstrate a comprehensive understanding of interfacing functions, including Credit, Accounting, Inventory, and Purchasing. Stay informed and compliant with company policies and operational procedures. Build and sustain professional relationships with internal departments, Sales Reps, and external customers. Complete special projects and reports with a high degree of accuracy and timeliness. EDUCATION: Bachelor's degree in Business, or equivalent experience and/or training required EXPERIENCE: A minimum of 2-4 years of customer service experience Office/Business support background with 3+ years experience in a high-paced office environment. Should have prior experience working in a team environment OTHER SKILLS AND ABILITIES: Customer Service background with 2+ years experience in a high paced office environment SAP experience preferred Basic computer skills Ability to calculate figures and amounts such as discounts and percentages Ability to solve problems Possess excellent verbal and written communication skills Must have excellent phone skills Must be well organized and keep clear concise records Proactive and look for areas of improvement The high degree of flexibility and ability to multitask Must be a team player and possess a "can do" attitude Analytical abilities (recognize errors, evaluate trends, anticipate difficulties) Excellent communication skills with the ability to read, write and communicate fluently in English The salary range for applicants in this position generally ranges between $46,000 and $57,000. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. Benefits: Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, Performance Based Commission, and continuing education. All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran statusApply for this ad Online! ....Read more...
Optical Assistant Apprentice
This is a fantastic and unique opportunity to embark on a journey towards a great career. Starting as an Optical Assistant apprentice with future opportunities for career progression, you will be supported with loads of great, fun, and interactive training. You will use these exciting new skills in your day-to-day job, where you will gain customer service skills, knowledge in optical support, and develop behaviour suitable for working in an optical practice. Those with a flair for fashion will love the new frames coming in, and if it's your forte, you may even get involved in meeting frame reps and helping choose the new ranges. If you are more technical, you will get to learn lots of information about lenses and measurements, then transform that information into jargon-free, easy-to-understand, customer-friendly language. It's all about teamwork in an optician's practice. There are many roles, but you support each other to ensure your customers get the best experience possible. Optical assistants are a very important part of any optical practice and crucial to the customer journey. Individuals with a real passion for both healthcare and retail thrive in this role, as its perfect for those who love to make a real difference in other people's lives. The duties within this role include: Greeting customers in a professional and friendly manner as they enter the practice Interpreting and understanding a clinically issued prescription, its effects on the eye, and the customer's vision Helping customer's select spectacle frame(s) that are suitable in terms of comfort, looks good and fits lifestyle requirements Be able to explain the features and benefits of particular frames, using non-technical customer friendly language Measuring the frames and ensure they are a suitable size for a customer and can accommodate their lenses Adjusting customers spectacle frames using the correct tools to ensure stability and comfort Basic frame repairs Have a good knowledge of Ophthalmic lenses, tints and coatings to be able to meet visual / lifestyle requirements Ordering prescription glasses and contact lenses in for the customer Correct completion of NHS paperwork and written records in-line with company procedures Making follow up appointments for customers Use a focimeter to find the prescription from spectacles Communicate contact lenses suitability, features and benefits Carrying out pre-screening tests such as retinal imaging and pressure and visual field testing Explaining offers and products to customers Taking payments from customers Being able to problem solve with basic optical concerns Understanding business KPIs and how they affect the practices profitability Training Outcome:The successful candidate will work towards achieving a Level 3 qualification in optical and gain experience in a busy optical practice. Upon completion of the Level 3 qualification, you will be an experienced and qualified optical assistant, and as such, you can continue building up skills that will always be in demand. Career breaks and part time working are often possible. You could go on to acquire higher level optical qualifications such as: Ophthalmic Dispensing- Become a qualified Dispensing Optician Contact lens Optician - fit Contact lenses Low vision specialist - help people where traditional spectacles will not suffice. Supply low vision aids, magnifiers, advice on improving contrast and on other non-Optical aids such as bump -ons Optometry courses - carry out full eye examinations and issue prescriptions Clinical representative- visiting practices introducing new frame ranges and Ophthalmic lenses In-practice trainer - You could use your knowledge to train others Other non-clinical roles: Practice Management you could complete a management course Practice ownership you could go into business yourself, partnership or franchise Employer Description:Sacred Eyes is an optical company based in Woolwich.Working Hours :Monday - Saturday, 08:50 - 17:00Skills: Communication skills,Organisation skills,Customer care skills,Administrative skills,Team working ....Read more...
Optical Assistant Apprentice
This is a fantastic and unique opportunity to embark on a journey towards a great career. Starting as an Optical Assistant apprentice with future opportunities for career progression, you will be supported with loads of great, fun, and interactive training. You will use these exciting new skills in your day-to-day job, where you will gain customer service skills, knowledge in optical support, and develop behaviour suitable for working in an optical practice. Those with a flair for fashion will love the new frames coming in, and if it's your forte, you may even get involved in meeting frame reps and helping choose the new ranges. If you are more technical, you will get to learn lots of information about lenses and measurements, then transform that information into jargon-free, easy-to-understand, customer-friendly language. It's all about teamwork in an optician's practice. There are many roles, but you support each other to ensure your customers get the best experience possible. Optical assistants are a very important part of any optical practice and crucial to the customer journey. Individuals with a real passion for both healthcare and retail thrive in this role, as it's perfect for those who love to make a real difference in other people's lives. The duties within this role include: Greeting customers in a professional and friendly manner as they enter the practice Interpreting and understanding a clinically issued prescription, its effects on the eye, and the customer's vision Helping customer's select spectacle frame(s) that are suitable in terms of comfort, looks good and fits lifestyle requirements Be able to explain the features and benefits of particular frames, using non-technical customer friendly language Measuring the frames and ensure they are a suitable size for a customer and can accommodate their lenses Adjusting customers spectacle frames using the correct tools to ensure stability and comfort Basic frame repairs Have a good knowledge of Ophthalmic lenses, tints and coatings to be able to meet visual / lifestyle requirements Ordering prescription glasses and contact lenses in for the customer Correct completion of NHS paperwork and written records in-line with company procedures Making follow up appointments for customers Use a focimeter to find the prescription from spectacles Communicate contact lenses suitability, features and benefits Carrying out pre-screening tests such as retinal imaging and pressure and visual field testing Explaining offers and products to customers Taking payments from customers Being able to problem solve with basic optical concerns Understanding business KPI?s and how they affect the practices profitability Training Outcome:The successful candidate will work towards achieving a Level 3 qualification in optical and gain experience in a busy optical practice. Upon completion of the Level 3 qualification, you will be an experienced and qualified optical assistant, and as such, you can continue building up skills that will always be in demand. Career breaks and part time working are often possible. You could go on to acquire higher level optical qualifications such as: Ophthalmic Dispensing- Become a qualified Dispensing Optician Contact lens Optician - fit Contact lenses Low vision specialist - help people where traditional spectacles will not suffice. Supply low vision aids, magnifiers, advice on improving contrast and on other non-Optical aids such as bump -ons Optometry courses - carry out full eye examinations and issue prescriptions Clinical representative- visiting practices introducing new frame ranges and Ophthalmic lenses In-practice trainer - You could use your knowledge to train others Other non-clinical roles: Practice Management you could complete a management course Practice ownership you could go into business yourself, partnership or franchise Employer Description:Divine Vision London Ltd is an optical company based in London.Working Hours :Monday - Friday, 08:50 - 17:00Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working ....Read more...