A growing and innovative domiciliary Eyecare provider are looking for a full time Office Manager to work at their head office in Glasgow, working Monday to Friday.
Office Manager - Role
Company Established around 2 years ago
Growing rapidly with a presence across the UK
Experienced Directors from the Domiciliary sector who are trying to do things differently
Empathy driven eyecare with a person centred approach
Office based role
Managing a team of 7 people within the Customer Service, scheduling and admin departments
Making sure the office runs smoothly
Providing support to the field based Optoms and Optical Assistants
Training and development
Rota management
Recruitment and retention
Target setting and KPI management
Adhering to GOC guidelines
Ensuring customer service levels are as high as possible
Liaising with manufacturers and managing orders and deliveries
Working Monday to Friday – 9am to 5pm
Salary between £27,000 to £30,000
Career progression opportunities
Office Manager - Requirements
Proven track record in leadership roles within the optical industry
Used to working in a busy environment whilst still focusing on quality
Exceptional customer service skills
Looking to develop your career outside of practice
To avoid missing out on this opportunity, please send your CV across to Rebecca Wood using the ‘Apply’ link as soon as possible.....Read more...
A growing and innovative domiciliary Eyecare provider are looking for a full time Office Manager to work at their head office in Glasgow, working Monday to Friday.
Optical Office Manager - Role
Company Established around 2 years ago
Growing rapidly with a presence across the UK
Experienced Directors from the Domiciliary sector who are trying to do things differently
Empathy driven eyecare with a person centred approach
Office based role
Managing a team of 7 people within the Customer Service, scheduling and admin departments
Making sure the office runs smoothly
Providing support to the field based Optoms and Optical Assistants
Training and development
Rota management
Recruitment and retention
Target setting and KPI management
Adhering to GOC guidelines
Ensuring customer service levels are as high as possible
Liaising with manufacturers and managing orders and deliveries
Working Monday to Friday – 9am to 5pm
Salary between £27,000 to £30,000
Career progression opportunities
Office Manager - Requirements
Proven track record in leadership roles within the optical industry
Used to working in a busy environment whilst still focusing on quality
Exceptional customer service skills
Looking to develop your career outside of practice
To avoid missing out on this opportunity, please send your CV across to Rebecca Wood using the ‘Apply’ link as soon as possible.....Read more...
Job title: Customer Service Advisor
Reference: E113362
Location: St Helens
Duration: Permanent
Start date: asap
Salary: to £26,500 pa
Are you looking for a new and exciting career as a Customer Service Advisor with a leading manufacturing company ?
We’re recruiting a Customer Service Advisor on a permanent basis in St Helens, based full time in their office.
Joining and established Customer Service team, you will provide Customer Service advice and support to both existing and new customers. Taking full responsibility of orders received to ensure customer satisfaction and brand reputation is sustained.
Responsibilities
To work closely with Warehouse, Logistics and Production
Communicate product information to the company’s customers
Communicating courteously with customers by telephone and email
Calling customers to provide a one-to-one service
Handle all customers’ enquiries
Providing help and advice to customers, using the company products or services
Process orders received from customers in SAP and generate the correct paperwork to enable the Warehouse /Logistic Manager to process customer’s requirements
Process Electronic Orders
Maintain a “Goods Return” record with the company’s IT system, enabling the Warehouse/Logistic manager to cross refer for any goods returned by customers
Provide a communication link between Customers and external sales team
Promote company policies in respect of Health and safety and ISO 9000 policies
Were applicable maintain records required by ISO 9000
Carry out ad hoc duties as and when required
Candidates will need:
SAP experience
Customer Service experience
Microsoft applications, such as Word, Excel and Outlook
Excellent verbal and written communication skills
Knowledge and application of Customer Service procedures
Knowledge and application of QA procedures
Aptitudes
Attention to detail
Open, approachable, and friendly personality
High personal and professional motivation
Team player with a positive 'can do' attitude
On offer
A Salary to £26,500 pa is on offer with an impressive benefits package including a contributory pension, simply health insurance, free parking, free hot and cold beverages, fresh fruit, gym membership, free hot lunch (once a month), family fun days, free Christmas party for you and partner. In addition, they offer 33 days' annual leave (25 + 8 bank holidays including bank holidays)
Location: St Helens WA10
Working Hours: Monday to Friday - 39.5 hours per week
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An exciting opportunity has arisen for an Internal Sales Support Manager – Sat Comms & Broadcast to join this world leading Distributor of Electronic Components & Systems, based in Basingstoke. This role will manage the day to day smooth operation of the Sales Support Function.
The position of Internal Sales Support Manager – Sat Comms & Broadcast will be a vital support to the external sales team in the Satellite Communications and Broadcast Division of the business.
This is a re-active sales role, supporting pre and post sales in line with company growth targets.
Requirements of an Internal Sales Support Manager – Sat Comms & Broadcast:
- Strong background in technical knowledge of Sat Comms and Broadcast products and systems
- Excellent customer service and communication skills
- Able to understand customer requirements
- Work closely with external sales and operations
- Strong attention to detail
- Support large projects including customer bids/tenders
- Experience of SAP Business 1 system would be desirable
Benefits Package of Internal Sales Support Manager – Sat Comms & Broadcast:
- Competitive salary
- Company Pension Scheme
- Private Medical Care
- Monthly Commission scheme
- Annual Bonus scheme
- Modern offices and on-site facilities
This is an exciting job opportunity for a Internal Sales Support Manager in the Sat Comms & Broadcast space.
To apply for this Internal Sales Support Manager – Sat Comms & Broadcast role please send your CV to rkirkhope@redlinegroup.Com or for a confidential discussion, please call 01582 878 825 / 07961 158768....Read more...
This days based Hygiene Manager role is with a globally market leading chemical company employing thousands of people worldwide. This opportunity offers the potential to join a dynamic team with full autonomy and flexibility, including some home working and site visits.
As the Hygiene Manager, the successful candidate will be working on behalf of a major leader in the manufacture of Hygiene Chemicals for around 100 years. With established relationships with some of the world’s largest, blue-chip manufacturers, this company is offering the opportunity to join their existing team in a management capacity.
Responsibilities of the Hygiene Manager;
Supporting the Technical Service team in order to deliver a high-quality service to the customer.
Assisting with technical queries from customers and internal stakeholders regarding Hygiene Chemicals and specification.
Supporting customers on the application of chemical cleaning products.
Management of a team of 3 Administrator’s.
Planning and scheduling the customer plan’s.
To be successful in this position ideally candidates will have previous experience working with a Hygiene Manager / Supervisor position previously. Experience working at a food manufacturing facility would be beneficial to the long-term success of this role.
Alongside salary the successful Hygiene Manager will be provided with benefits including an annual bonus, double figure pension, private health care and life assurance. In addition to the immediate package flexible working is also provided, allowing employees to work from home from time to time.
For further information or to be considered for this role, please apply directly.....Read more...
A brand-new position has been created with our client, to oversee the strategic Business Development across two companies in the Birmingham area. Our client is a transport & logistics group with several sites across the UK. This role will require you to aid in the new sales generation for a Multi-site market leading Logistics firm.This is a truly unique role which will allow you to offer a wide breadth of service offerings within the transport, pallet distribution and warehousing industry. Each business is part of a different pallet network. As it is a new role, vast areas have been untouched with plenty of opportunities to make a difference.What's in it for you as a Senior Business Development Manager
Career progression routes. The opportunity to join a substantial group that is continuously growing.
£50,000 dependent on experience.
Generous commission structure linked to gross profit.
Car allowance.
Given the role is multi-site, this will allow for a level of hybrid working across the sites and at home.
Key responsibilities of a Senior Business Development Manager
Lead the sales strategy for the group.
Develop a pipeline of pallet network, general haulage and warehousing leads.
New and existing customer visits, rate calculations and proposals.
Liaise with the General Manager’s and operations staff at all companies to ensure high standards of service and capabilities are not impacted through new customer generation.
Develop and utilise various tools and techniques to attract new business.
Preparing and presenting progress reports on key performance metrics, sales and new orders to directors and management.
Previous Experience & Requirements to be considered Senior Business Development Manager
Experience within the pallet or parcel distribution sector is essential.
Experience working within a similar Business Development, Sales Manager, Commercial Manager position. Multi-site experience is not essential but would be beneficial.
Proven track record of delivering small, medium and large new customer accounts, as well as the ability to retain them.
Full driving licence
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*********************Customer Service Coordinator**********************We are looking for a customer service coordinator for a fixed term contract in High Wycombe.This is a lovely opportunity to work for a well established and dynamic company in their lovely modern offices based in High Wycombe.This sis a fixed term contract paying up to £35K pro rata.You will ned to have excellent communication skills and be very well organised with the ability to prioritise tasks in a methodical fashion.You will need to be well versed in the Microsoft suite of word, Excel and Outlook.You will also have used the ERP system COINS.The role will be essentially supporting the customer services manager and the MD.You will be managing the inbox and liaise between customer and client to arrange appointments so some experience in diary management is important.You will also be managing general supplies for the office.If you are a great communicator with customer service experience an good IT experience especially exposure to COINS then get in touch today.....Read more...
Home Services Manager Bracknell, UK Temporary – 6 Months + Full Time 35 hoursWe are seeking a highly efficient and knowledgeable Home Services Manager to join a team based in Bracknell. This is a full-time, temporary role covering sickness until October with possibility for extension. The Home Services Manager will play a pivotal role in owning and managing the customer relationship, providing mixed tenure landlord services within a designated patch, ensuring that excellent tenancy management services are maintained. Please note a Basic DBS is required for this role Requirements
Previous experience within a similar role in Tenancy/Leasehold Management
Experience working in a customer facing role delivering excellent customer service
Familiarity with legal framework around tenancy and leasehold management is a plus
Excellent verbal and written communication skills
Ability to multitask, prioritize workload, and meet deadlines
Good administrative skills and knowledge of Outlook, Excel, Word. Ability to analyse and present information in a clear method
Full enhanced DBS required
Role Expectations
Taking ownership of assigned patch, promptly addressing customer concerns, and managing expectations
General tenancy and leasehold management, including letting empty homes, maximizing income and managing arrears, setting service charges, resolving anti-social behavior and managing casework, ensuring gas and fire safety in customers' homes, effectively carrying out repairs, and undertaking estate inspections and implementing agreed actions
Serve as a point of contact for customers, investigating complaints and resolving issues in a timely and professional manner
Maintain accurate and up-to-date records of property-related information, including tenancy agreements, maintenance requests, tenancy renewals, and correspondence
Driving continuous service improvements and managing change effectively
Driving improvement in key performance indicators including customer satisfaction, letting vacancies, property inspections, and income collection
Liaise with contractors and maintenance personnel to ensure that all properties meet a high standard
Build relationships and work collaboratively with internal and external Stakeholders
Keep up to date with current legislation and regulations related to property management
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to bethany.wiles@servicecare.org.uk....Read more...
Property Manager
Location: Buckinghamshire
Salary: £28,500 - £38,000 + Excellent Benefits
Job Type: Permanent
The Client:
Our client is a renowned property management agency, specialising in block management, estate management, and property maintenance.
The Role:
As a Property Manager, youll be responsible for managing a portfolio of blocks and estates on behalf of Residents Management Companies.
Responsibilities:
* Visit developments, arrange maintenance, and oversee contractors.
* Deliver exceptional customer service to directors, leaseholders, and residents.
* Play a crucial role in retaining and developing the business.
* Ensure compliance with health and safety regulations.
Requirements:
* Previously worked as a Property Manager or in a similar role.
* Graduate with a relevant degree or equivalent experience.
* Excellent attention to detail and strong customer service skills.
* Ability to organise time effectively and work independently.
* Skilled in IT and with a keen eye for problem-solving .
* Willingness to be flexible and acquire new knowledge / skills.
* Valid UK driving license and own vehicle.
Benefits:
* Competitive salary
* 28 days annual leave
* Pension scheme
* Company events
* Training & professional development support
Apply now for this exceptional opportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Keywords: Property Manager, Estate Manager, Block Manager, Portfolio Manager, Property, residential, Jobs
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Aftersales Manager
Location: Wincanton, Somerset
Salary: OTE £40k + Excellent Benefits
Monday - Friday, 40 hours per week, Occasional Saturdays
The Client:
Our client is a well-established automotive group with a rich history prioritising exceptional customer service and satisfaction. They foster a family-like work culture and offer growth opportunities within their award-winning company.
The Role:
As an Aftersales Manager, youll collaborate closely with the Branch Director to oversee Aftersales operations, devising and executing strategies to enhance revenue and profitability.
Responsibilities:
? To guide, inspire, and assist the Aftersales team.
? Handle customer grievances, ensuring satisfaction through superior communication.
? Conduct regular evaluations with the team to uncover business opportunities and pinpoint training needs.
? Recruit and develop team members, ensuring skillset optimisation across all aftersales departments.
? Oversee monthly performance reviews, analysing KPIs to drive improvements.
? Develop cohesive strategies with sales and marketing to elevate the customer experience.
? Enforce procedural adherence, ensuring seamless interdepartmental operations.
Requirements:
? Previously worked as an Assistant Aftersales Manager, Aftersales Manager or in a similar role.
? Proven Aftersales experience within the Automotive Industry.
? Capable to utilise specialised computer-driven systems.
? Strong communication and analytical skills.
? Full UK driving licence with fewer than 6 penalty points.
Benefits:
? 22 days of annual leave plus Bank Holidays
? Employee and family discounts
? Annual profit share scheme
? Company pension scheme
? Free eye tests
Apply now for this exceptional opportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additio....Read more...
Reporting to the Centre Manager you will be responsible for managing your centre, co-ordinating the workload, the delivery of company business objectives while providing excellent customer service. Maintain centre and health & safety standards. Encourage, lead and motivate your team to consistently deliver excellent service.
Further Details
The ideal Assistant Centre Manager must possess:
Assist the Centre Manager in the operation and daily running of the depot
Play a key part in the Centre targets including key performance indicators
Oversee the maintenance of stock values within the centre
Implement and enforce company Policies and Procedures
Offer and deliver excellent customer service
Ensure all work is carried out in line with Company Policies and Procedures
Possess a full UK driving licence
Our customers are at the centre of everything we do and that’s why we provide the very best customer service training in our industry. As part of our team you will be given the opportunity to take your career to a whole new level as we are committed to investing in and the coaching and development of our employees. We are in an exciting period of growth so why not become part of a successful and developing team.
In return we offer you:
A competitive salary and opportunity to earn a bonus
Annual leave of 25 days plus 8 bank holidays
Auto enrolment pension scheme
Staff discounts on products and services
Personal development - leadership skills, product training, customer service, and key skills training
Vision plan
Cycle to work scheme
Long service award
Uniform and PPE provided
Company events
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Service Advisor
Location: Newtownabbey, Antrim
Salary: Very Competitive + Excellent Benefits
Job Type: Full Time, Monday - Friday, 8am to 5.00pm
The Client:
Our client is a reputable provider of capital equipment solutions, specialising in construction and material handling machinery, offering expert advice and quality service for all equipment requirements.
The Role:
As a Service Advisor in the aftermarket team, you will support the Service Manager in organising staffing and workflow, ensuring exceptional customer service standards.
Duties:
* Provide prompt customer service in person and over the phone
* Organise and prioritise work to achieve targets efficiently
* Maintain high standards and collaborate effectively with colleagues
* Ensure customer satisfaction through timely responses and service excellence
Requirements:
* Previously worked as a Service Advisor or in a similar role.
* Customer service experience with excellent organisational skills
* Ability to exceed customer expectations and work effectively in a team
Benefits:
* Company pension
* Cycle to work scheme
* Free on-site parking
* Private medical insurance
Apply now for this exciting opportunity to enhance your career with a leading organisation!
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone, or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Keywords: Service Advisor, Service Adviser, Service Receptionist, Service Administrator, customer Service
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Quality Manager / QA Manager Commutable from Bude, Launceston, Okehampton, Bideford, Tavistock and surrounding areas Up to £38,000 DOEThis is an excellent opportunity to work a for an award-winning Food manufacturer on the Devon/Cornwall border as a QA Manager / Quality Manager. Reporting in to the site Technical Director you will be working within a fast paced, flexible environment that has significant growth plans. You will be responsible for managing the Day-to-Day Quality at this BRC accredited site As the Quality Manager / QA Manager, you will be managing the Quality function. You will be responsible for ensuring technical compliance in the factory and supporting NPD with the successful launches of new products. Developing internal procedures to meet the technical strategy for the growth of the business.A key element of the role will be completing product specifications and maintaining technical compliance of raw material suppliers' information. Ensuring all customer specifications and pack copies are accurately submitted in line with the critical path deadlines. You will ensure products are manufactured to specification, maintaining the highest standards of food safety and quality. This includes overseeing the maintenance of the QMS system and ensuring all staff are adequately trained in relevant procedures. You will support the technical department with site audits and visits. Supporting and developing the current technical team and imparting your experience and knowledge to aid the department and business in progressing to the next level.The Quality Manager / QA Manager is Responsible for: ·Develop and submit technical documentation relating to finished product specifications, labelling details, and upkeep of raw material and packaging specifications, along with supplier approval. ·Gather and analyse technical data to fulfil customer and departmental Key Performance Indicators (KPI). ·Oversee maintenance of customer portals and specification systems. Ensure successful BRC compliance is maintained and assist in preparing for own-label customer audits. ·Provide technical documentation and data as necessitated by customers and third-party requests. ·Complete internal audits of the factory and quality management systems. People management - you will lead, manage and develop a growing team. You will have previous experience as a Quality Manager / QA Manager/ QA Supervisor, be dependable, knowledgeable, approachable and with good people skills. You will have good computer skills and an excellent telephone manner.Salary and Benefits ·Salary up to £38,000 depending on experience. ·28 days holiday and additional holiday with length of service ·Company Pension Scheme ·Private Health Care If the role is of interest then please send your CV today Key words Technical Manager, Technical Team Manager, QA Manager, Quality Assurance Manager, QA Supervisor ....Read more...
AQUMEN Recruitment is currently recruiting an experienced Refrigeration Engineer on behalf of our client, one of the UK's leading Refrigeration Service Contractors, to work be Resident Engineer across 4 sites in the Uxbridge AreaIdeally located in commutable distance from Uxbridge, you will have experience in the Refrigeration Sector and be qualified to C & G Level 2 or 3 in Refrigeration and Air-Conditioning with a recognised qualification in Refrigerant Handling. Reporting to the Service Manager, this role is part of a growing team of Service Engineers and is based as a Resident Engineer across their clients 4 sites.The successful Refrigeration Engineer will be working on heavy commercial refrigeration equipment and plant, chilled water systems and small amount of Air-conditioning equipment.A FULL UK DRIVING LICENCE IS ESSENTIAL FOR THIS ROLEOther responsibilities
Adhere to the company policy.:The Engineer is expected to Maintain a Customer Focus behavior throughout all processes and ensure Customer expectations are met.Although we are maintenance based the engineer will be expected to react to service calls when necessary.To Support Service manager in solving technical issues, and numbers of repetitive service calls in a timely manner.The Engineer will be expected to promote to customers improvements/modifications on the operating systems they have on site.To provide technical support to our apprentices and our customers.Ensure that Health, Safety & Quality regulations and policies are being adhered to.Attend and trouble shoot, rectify and educate.Carry out site audits.Carryout tool box talks as advised by Service Manager.Some commissioning works.No Supermarkets.
Accountabilities:
Ensure customer satisfaction.Representing the company in a positive and professional manner.Support the capacity planning and work scheduling process.To ensure that the Company’s technical and safety standards are maintained in accordance with Health & Safety Practices as outlined in the Company Health and Safety procedures and to make recommendations for improvements as necessary as well as the reporting of accidents & near misses.Provide technical support and coaching to team ApprenticesEnsure that you are updated on safety standards and safety equipment.Champion safety culture in the work place.
The ideal candidate will have:
Experience in service environment.Strong planning and organisational skillsAbility to work to tight deadlines and manage conflicting prioritiesSkilled in technical problem solving and customer satisfaction.Good customer focus.Relevant technical hands-on industry related experience.Relevant Industry qualifications.
The successful candidate for the role of Refrigeration Service Engineer will receive a competitive salary of £40000 plus overtime. In addition you will receive a company vehicle, pension, 22 days holiday plus Bank Holidays and access to a company wellness programmeAqumen Business Solutions is acting as an Employment Business in relation to this vacancy.....Read more...
Operations Manager - FM Service Provider - Commercial & Residential Contracts - Kent & London - Up to £60,000 per annum CBW are currently recruiting for an Operations Manager to work for an established FM service provider based in Kent. The Operations Manager will have responsibility for the overall strategic management of Commercial and Residential portfolio consisting of cleaning operations, ensuring that all services are performing, and personnel are engaged in their respective roles. You will be responsible for the day to day operations which includes the management of 4-6 Area Managers across 200 sites in London & Kent. In return the company is offering a competitive salary of up to £60,000 based on experience. Hours of work Monday to Friday - 08:00am to 17:00pm Key duties & ResponsibilitiesSupport the Director with new business, quotations, and tender opportunities.Assist with setup of new CRM System.Roll out new systems ensuring they are set up properly and used effectively.Manage and oversee operational processes.Quality Auditing, ensuring Operations Team are carrying out regular audits.Assist Operations Team with new and existing customers.Assist in overseeing the mobilisation process of all new contracts/sites.Monthly meetings with Office Administrators and Operations Team.Staff planning and training.Complaint escalation and resolution.Assist HR Manager with any performance management and disciplinary matters.Travel to meetings with prospective clients, in and around London.Ensuring the highest standards of cleanliness and customer service are maintained at all customer sitesAttend and run monthly management meetingsPackagesUp to £60,000Oyster card / Travel expensesMobile phone allowancePension SchemeCompany LaptopRequirementsExtensive experience in an Operations management role.Experience within Cleaning or Soft ServicesBe a customer service driven individual.Proven track record in operational team management.Able to perform independently or as part of a team.Attention to detail and confidence to be able to present a solution to client needs.Willing to work out of the Kent office and attend sites in London (This is not a hybrid role)Commercially / financially awareHold a full UK Driving license.Send your CV to Brooke at CBW Staffing Solutions for more information.....Read more...
Field Service ManagerUrmston, ManchesterMonday to Thursday 08:30 to 17:00 (1 hour lunch) Friday 08:30 to 16:30pm (1/2 hour lunch)Salary : £30,000-£44,000Service ManagerThe RoleMy client is a leading manufacturer in their sector who is looking for a Service Manager who will manage and drive change across their established and busy Service Department. Service ManagerMain Responsibilities
Manage all phases of projects, including engineering design, procurement, planning, installation, evaluation.Create designs to solve specific issues, including creating equipment specifications.Managing all in-house and on-site activities of the Service Department, including:
Field Service Engineers (currently 2)Administrator (currently 1)Service vehicles (currently 2)Tooling & stock
Maintaining and enhancing Service Department standards and protocols / work instructionsHandling customer service enquiriesProviding Distributor and Customer service training (when required)Liasing with Customers and attending meetings both in-house or at Customers sitesParticipating in Service / Maintenance Tenders & Contract discussionsDevelopment of service staff, ensuring all are appropriately trained to work safely and effectively in theirselected areas / activitiesResponsible for staff performance reviews and disciplinariesManaging Service Department Health & Safety including staff safety and well being, PPE, COSHH etc,Risk AssessmentsFactory key holder and joint named responder in event of intruder alarm activation.
Service ManagerThe CandidateManaging and developing an in-house and on-site Service Department within an SME
• Experience with hands on servicing / maintaining of electromechanical products• Experience with equipment installation would be advantageous• Electrical qualifications would be preferred• Good understanding of Health & Safety in the workplace - Ideally IOSH or NEBOSH qualified• Working with ISO 9001 & 14001 Standards• Have full UK Driving Licence Chemical Project Engineer Benefits
PensionPrivate healthcare coverMobile phone
Service ManagerKey WordsService Manager, Field Service Manager, Service Engineer Manager, Service Engineering Manager, Field Service Engineering Manager, ISO9001, ISO14001, Electromenchanical, Irlam, Manchester. Please contact amy.mchugh@winsearch.uk for more information.Winsearch acts as an employment agency for permanent staff. We recruit for roles based in Engineering & Manufacturing, Food & Drinks, Pharmaceutical, Supply Chain & Procurement and Professional Services. View our latest jobs today on our website http://www.winsearch.uk and follow us on LinkedIn.ManH Our clients and their customers come from diverse backgrounds and so do we. We hire our people from various walks of life, each of whom make our company stronger with their talent, uniqueness, and expertise. This is what makes our company special; if you want to help us grow and take this ethos to our clients, then we cannot wait to collaborate with you!
The UK has now left the European Union. Any EU, EEA or Swiss citizens living in the UK that wish to remain in the UK post Brexit need to apply to the EU Settlement Scheme. Although the closing date for applications was 30th Jun 2021, if you have not yet applied but believe that you would qualify under the EU Settlement Scheme, the Home Office have confirmed that they will consider late applications. For further information please see https://www.gov.uk/browse/visas-immigration/eu-eea-swiss
Many Thanks....Read more...
Reporting to the Area Manager you will be responsible for managing your centre, co-ordinating the workload, the delivery of company business objectives while providing excellent customer service. Maintain centre and health & safety standards. Encourage, lead and motivate your team to consistently deliver excellent service.
Further Details
The ideal Centre Manager must possess:
A confident, experienced and commercially focused manager, with a proven background within the retail and/or automotive industries
Ability to lead and manage a team within a retail outlet
Able to demonstrate success at developing and maintaining sales
Customer focused and able to encourage the team to deliver consistent customer service
Experience of maximising sales and turnover, compliance with centre and management standards
Full UK driving licence with no more than 9 points (you will be subject to licence checks)
Good time management skills and the ability to manage the work effectively
Proven ability to lead and coach a team to deliver and complete jobs in a timely manner.
Maintain centre and health & safety standards
Lead from the front with regards to our core values, principles and high expectations of presentation standard
The willingness to constantly learn and improve your own performance
Our customers are at the centre of everything we do and that’s why we provide the very best customer service training in our industry. As part of our team you will be given the opportunity to take your career to a whole new level as we are committed to investing in and the coaching and development of our employees. We are in an exciting period of growth so why not become part of a successful and developing team.
In return we offer you:
A competitive salary and opportunity to earn a bonus
Annual leave of 25 days plus 8 bank holidays
Auto enrolment pension scheme
Staff discounts on products and services
Personal development - leadership skills, product training, customer service, and key skills training
Vision plan
Cycle to work scheme
Long service award
Uniform and PPE provided
Company events
....Read more...
Location: Berlin, GermanyPosition: Operations ManagerSalary: €80,000 - €90,000 per annum + KPI bonusOur client is seeking a Operations Manager to spearhead their team in Berlin.This full-time role, stationed in Berlin, reports directly to the General Manager and encompasses oversight of both Berlin and Hamburg sites.The role entails managing the local team, sales, customer service, and operations, acting as a conduit for communication with HQ in Israel.The ideal candidate will be a collaborative team player with extensive management experience and a proactive approach to thrive in a dynamic environment.Key Responsibilities:
Lead, cultivate, and mentor a team of sales, community, and operations.Collaborate with the Sales Manager to oversee sales efforts and implement strategies to enhance business performance in the city.Partner with local community managers and community associates to uphold high customer satisfaction and achieve excellent NPS results.Serve as the primary point of contact for all corporate matters between the German market and HQ.Monitor budgets, collections, KPIs, and the market's performance.Engage with various HQ stakeholders, including HR, Marketing, Legal, and Finance, to ensure goal alignment.Cultivate the brand through PR initiatives, events, and collaboration with the Marketing department.
Experience & Minimum Qualifications:
4+ years of team management and business unit leadership experience.3+ years of experience in sales and/or customer service.Experience in an international environment is advantageous.Bachelor's degree in Business Management, Economics, Hospitality, Consulting, or similar field. MBA is a plus.Proficient in verbal and written communication in English and German.Proven track record of driving revenue and/or building successful teams.
Critical Competencies for Success:
Versatility across multiple disciplines, including team development, sales, marketing, customer service, and finance, is highly beneficial.Strong communication skills, both written and verbal, are essential.Analytical, organizational, and time-management skills are crucial for success in this role.Experience in working with people and managing cross-functional teams is highly valued.Enthusiasm for the company and readiness to embody its ethos, spreading positivity throughout the organization and beyond.
For further details, apply today or send your CV to clay@corecruitment.com.Due to the volume of applications, we may not be able to provide feedback to all applicants. If you haven't heard from us within 2 weeks, please consider your application unsuccessful. Nevertheless, feel free to reach out!
http://www.corecruitment.com/https://www.facebook.com/COREcruitmentDOTcom/Tweet us @COREcruitment....Read more...
Mobile Soft Services Operations Manager - FM Service Provider - Commercial Contract - Up to £55,000 per annum Are you looking for a new challenge? Do you have experience within management of a commercial environment? CBW are currently recruiting for a Mobile Soft Services Operations Manager to be based on a Commercial contract covering portfolios based in London and Kent . The Soft Services Manager will have responsibility for the overall management of Commercial cleaning operations, ensuring that all services are performing, and personnel are engaged in their respective roles. He or she will manage and monitor the office and area management team and in return the company is offering a competitive salary of up to £55,000. Hours of work Monday to Friday 08:00am to 17:00pm or 9:00am to 18:00pm Key duties & ResponsibilitiesDay to day management of Office and Area Management Team. (4 Area Managers and up to 8 to 10 Supervisors over 200 sites)Support Contracts Director with new business, quotations, and tender opportunities.Assist with setup of new CRM System.Roll out new systems ensuring they are set up properly and used effectively.Manage and oversee operational processes.Quality Auditing, ensuring Operations Team are carrying out regular audits.Assist Operations Team with new and existing customers.Assist in overseeing the mobilisation process of all new contracts/sites.Monthly meetings with Office Administrators and Operations Team.Staff Planning and Training.Complaint escalation and resolution.Assist HR Manager with any performance management and disciplinary matters.Travel to meetings with prospective clients, in and around London.Ensuring the highest standards of cleanliness and customer service are maintained at all customer sitesPackagesUp to £50,000 depending on experienceOyster card Mobile phone allowancePension Scheme Company Laptop28 days of annual leave (depending on length of service)Requirements Extensive previous experience in an operations management role.Possess a strong understanding of the company’s operations, competition within theindustry and positioning.Be a customer service driven individual.Proven track record in operation team management.Able to perform independently or as part of a team.Attention to detail and confidence to be able to present a solution to client needs.Hold a full UK Driving license.Send your CV to Brooke at CBW Staffing Solutions for more information.....Read more...
Workshop Manager
Birtley (Durham)
£45,000 - £50,000 + 45 Hour Week + Holidays (Bank Holidays) + Pension + 'immediate Start'
Looking to transition from hands-on work to leadership? This Workshop Manager role offers the perfect opportunity. Join a dynamic company experiencing rapid growth and enjoy a supportive, close-knit environment. Surround yourself with seasoned engineers who have found long-term satisfaction at this company. As Workshop Manager, you'll steer daily operations, managing a team of talented engineers. Your strong communication and organisational skills will enable you to unleash the full potential of your team, ensuring top-notch performance and outstanding outcomes. This company has over 30 years of industry experience and can provide you with job security and stability in a recession proof industry. Enjoy managing and cutting down on the tools work, be a good Workshop Manager with a great company based in Birtley.
Your Role As A Workshop Manager Will Include* Organising workshop workload ensuring customer requirements are met. * Monitor the requirement and authorisation of replacement parts ensuring all parts replacement is authorised by the customer/manufacturer (Warranty/R&M) prior to repair. * Running workshop and organising Engineers
As A Workshop Manager You Will Have:* Experience in commercial vehicle repair and maintenance or a similar service industry. * Basic Electrical Skills * Previous Experience Managing / Supervising A Workshop * Clean Driving Licence
If interested in this role please call Dea Totaj on 07458163032 for more information.
Key words: Engineering Manager, Engineering Supervisor, Production Manager, Production Supervisor, Workshop Manager, Workshop Supervisor, Technical Manager, Depot Manager, Depot Supervisor, Northumberland, Newcastle upon Tyne, Tyne and Wear, Durham, North Yorkshire, Middlesbrough, Darlington, Sunderland, Hartlepool, North Tyneside, Gateshead, Mechanical, Electrical,North East, Birtley, Durham,Washington, Picktree, Concord, Pelton, Lanchester ....Read more...
Service Advisor
Location: Newtownabbey, Antrim
Salary: Very Competitive + Excellent Benefits
Job Type: Full Time, Monday - Friday, 8am to 5.00pm
The Client:
Our client is a reputable provider of capital equipment solutions, specialising in construction and material handling machinery, offering expert advice and quality service for all equipment requirements.
The Role:
As a Service Advisor in the aftermarket team, you will support the Service Manager in organising staffing and workflow, ensuring exceptional customer service standards.
Duties:
? Provide prompt customer service in person and over the phone
? Organise and prioritise work to achieve targets efficiently
? Maintain high standards and collaborate effectively with colleagues
? Ensure customer satisfaction through timely responses and service excellence
Requirements:
? Previously worked as a Service Advisor or in a similar role.
? Customer service experience with excellent organisational skills
? Ability to exceed customer expectations and work effectively in a team
Benefits:
? Company pension
? Cycle to work scheme
? Free on-site parking
? Private medical insurance
Apply now for this exciting opportunity to enhance your career with a leading organisation!
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone, or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations ....Read more...
Parts Manager
Job Role - Parts Manager
Location - Caerphilly
Salary - £30000 to £40000 per annum
My client, a large commercial vehicle manufacturer, is seeking an experienced Parts Manager to join their team.
Parts Manager duties include:
- Ensuring that stock control is carried out at depot level in line with company policies and procedures.
- Motivation of Parts Staff to ensure every opportunity is maximised to sell parts and attachments
- Implementation of positive change to ensure that parts growth, both through service and direct to customers, is in line with business expectations.
- Mentoring challenging and development of staff through training and performing annual appraisals
- Compiling reports on depot performance to highlight areas of potential growth, generate leads for new products and product lines on campaign, monitor stock levels and minimise stocking costs.
- Development of systems to promote structured growth aligned with customer satisfaction
- Developing, promoting and maintaining strong interdepartmental relationships to allow holistic provision of products and services to customers
- Liaising with marketing department for the development of profitable and attractive promotional campaigns
- Monitoring the strategies of competitors
- Develop and maintain pricing strategies for key product lines and key accounts customers
- Monitor logistical challenges and identify new solutions to maintain and improve profitability of parts deliveries.
Parts Manager Skills & Experience
- Previous experience with the commercial vehicle sector is essential.
- Understanding of parts sales and retail operations
- Customer focus and good interpersonal skills
- Highly self-motivated 'can do' attitude
- Ability and willingness to take ownership of any issues relating to the department
- Patient and empathetic
If you are interested in this Parts Manager role please contact John Barnes at Holt Recruitment on 07955081481 or send a copy of your CV to john@holtrecruitment.com....Read more...
Service Delivery Manager – IT Managed Service Provider
Hybrid working
London
Service Delivery Manager required by one of the fastest growing SME IT Service Providers in the UK (+50% headcount grown in the past two years). The business comprises circa 100 employees across 3 sites, delivering IT and Consulting services to businesses across London and the South.
Core areas of expertise are IT consultancy, Support and Cloud service provision (primarily Microsoft stack), to SME’s in the Accountancy and Professional Services sector.
They are one of the highest calibre IT Service Providers we work with, and their tech staff are some of the most competent in the business.
They’re going from strength to strength and, with exemplary customer service being at the heart of their organisation and as a result of rapid recent grown, they’re now seeking an additional Service Delivery Manager to ensure the highest level of service provision to their expanding client portfolio.
What you’ll do:
Service Optimisation
Monitor and coordinate IT service desk functions to ensure seamless service delivery.
Maintain high performance levels for service-related processes and proactively implement improvement activities where necessary.
Take ownership of critical incidents, collaborating with resolution parties, and facilitating effective communication between stakeholders for root cause analysis.
Establish and maintain robust systems, procedures, and methodologies to support outstanding service delivery.
Client Management
Conduct regular reviews (monthly, quarterly, and biannual) with key stakeholders.
Generate reports to measure success against client KPIs and SLAs, analysing data to inform Quarterly Business Reviews (QBRs) and Service Reviews.
Create and run ad-hoc reports to provide timely client status information for QBRs (e.g., Windows Updates).
Continuously enhance reporting processes, minimizing manual effort and maximizing reporting tools’ utilization.
Craft high-quality client-facing reports and deliver them to key stakeholders.
Efficiency Enhancement
Collaborate with Team Leaders to conduct weekly ticket quality checks.
Address small improvements with Engineers and escalate significant issues and recurrent problems to Team Leaders.
Analyse third-party and internal processes, devising strategies for service delivery optimization.
Identify and minimize the frequency of recurrent tickets
What you’ll need:
An absolute passion for ensuring the provision of exemplary customer service / service delivery
3+ years of experience in Service Delivery, Service Management or Customer Success from within an SME IT Service Provider or IT Managed Services background
Strong knowledge of ITIL
To be highly organised with excellent written and oral communications
Ability to present to external clients
The business operates a flexible working policy, with a minimum of 2 days in the office required per week.
The role is paying up to £50k.
....Read more...
The Job
The Company:
Leading provider of Compressed Air Equipment.
Amazing career progression with this engineering business.
Major accounts won and ongoing.
Licensed servicing partner for a global manufacturer.
The Role of the Area Sales Manager
This is an exciting opportunity to work as a Service Sales Manager for a leading supplier of compressed air equipment.
You will be able to target both new and existing customers and get to work with a broad range of businesses as anyone with an air compressor is a potential customer.
Sales demonstrations in order to achieve targets.
Handle key accounts and grow market share within those accounts.
Upsell all capabilities and products to deliver efficient solutions to customer base.
Benefits of the Area Sales Manager
£36,000 - £45,000 DOE
OTE £43,000 - £53,000
Car
Annual leave
Phone & Laptop
The Ideal Person for the Area Sales Manager
Experience within sales is essential.
Experience with compressed air products ideal.
Full Driving license.
HNC or higher in Engineering discipline ideal.
If you think the role of Area Sales Manager is for you, apply now!
Consultant: Josh Cumming
Email: joshuac@otrsales.co.uk
Tel no. 0208 397 4114
Candidates must be eligible to work and live in the UK.
About On Target
At On Target, we specialise in sales, technical and commercial jobs in the Engineering, Construction, Building Services, Medical & Scientific, and Commercial & Industrial Solutions sectors, enabling our consultants to become experts in their market sector. We place all levels of personnel, up to Director across the UK and internationally.....Read more...
Are you an experienced General Manager? If yes, I would love to talk to you! About the company The core values and vision of the business are to support each other in the team and operate with respect and passion while delivering the best customer experience. You can feel the great vibes as soon as you enter the restaurant. This beautifully decorated restaurant offers authentic Middle Eastern hospitality, where friends and family come together to share some fantastic food.This is a fantastic opportunity for a General Manager to run a great and busy site and assist with the new opening of this restaurant, with plenty of career development opportunities as the company grows.Company benefits for a General Manager
Free meal with every shiftBonus structureHuge professional progression as the established company continues to growCompetitive Salary.Access to Wagestream28 days paid holiday (inc. Bank holidays)Dinging discounts to share with your friends and family throughout the UK
About the General Manager position:
As a General Manager, you are responsible for your venue, ensuring you nurture and grow all those under the brand name. Furthermore, I have the passion and drive for customer service. This will be demonstrated by your love and knowledge of great food and engaging service. The General Manager position should not be the last stop for this individual; they should be passionate about professional development and growth within the organisation.The right candidate for a General Manager role for this brand should be driven, organised, efficient, have experience or be passionate about Mediterranean cuisine, and have strong commercial acumen. know about food safety, P&L, wastage, essential HR, impeccable customer service skills, and exceptionally high standards, with a strong eye for detail. Manage operations and finances of a businessRecruit and train new hires on business practicesStrong communications skills
If you are keen to discuss the details further, please apply today or send your cv to ben@Corecruitment.comGet social…….http://www.corecruitment.com/https://www.facebook.com/COREcruitmentDOTcom/Tweet us @COREcruitment COREcruitment is experts in recruiting for Hospitality, Catering, Leisure, Retail, FM, Property and Construction sectors. We currently have over 1350 live roles across the UK, Middle East, Europe, Africa, North & Central America and South East Asia. To view other great opportunities please check out our website www.corecruitment.com or call us on +44 207 790 2666 for a confidential chat about upcoming opportunities. Likewise, we would love to hear from you if you are looking to recruit. Follow COREcruitment on your favourite social networks - Facebook, Twitter, LinkedIn and Instagram.....Read more...
