Customer Service Manager Role:
- Salary: Up to £50k
- 23 Days Holiday + Bank Holidays
- Permanent Role
We are seeking a highly experienced Customer Service Manager to join our team. You will be responsible for overseeing the customer service experience and oversee the department, ensuring customer satisfaction is achieved.
Key Responsibilities:
- Manage and supervise the customer service team.
- Develop and implement customer service policies and procedures.
- Handle customer complaints and queries.
- Develop positive relationships with customers.
- Monitor customer satisfaction levels.
- Provide regular reports to senior management.
- Conduct regular training sessions for the customer service team.
Essential Skills / Attributes:
- Experience in a similar role or leading a team.
- Excellent communication, leadership, and management skills.
- Strong problem-solving and decision-making skills.
- Highly organized with excellent attention to detail.
If you are interested in finding out more get in contact with Piam on piam@holtautomotive.co.uk / 01202 55291 or send us your CV by Clicking Apply Now!
Customer Service Manager - up to £50k - Dorking - Bodyshop
Front of house manager / reception manager / customer service manager / customer team leader / customer service team leader....Read more...
Customer Services Manager
Location: Wokingham, Berkshire
Salary: £46k - £54k (DOE) + Excellent Benefits
The Client:
Our client is a well-established aerospace parts and components manufacturer, offering a range of additional services such as repair and haulage.
The Role:
As a Customer Services Manager, you will manage and lead the customer service team to maintain and improve client relationships and operational goals.
Responsibilities:
* Create and implement policies and procedures for customer service.
* Establish and convey standards for service.
* Cultivate customer relations through networking.
* Oversee daily operations of the service team.
* Delegate tasks effectively for departmental efficiency.
* Ensure resources for service delivery.
* Review and manage customer complaints.
* Handle escalated service issues.
* Implement strategies for service quality enhancement.
Requirements:
* Previously worked as a Customer Services Manager or in a similar role.
* At least 3 years of experience in a management role.
* Have industry experience.
* Background in customer service and leadership roles.
* Understanding of customer service principles and practices.
* Strong product knowledge.
* Degree in Business Administration or relevant field.
* Skilled in CRM and MS Office.
* Ideally have experience in aviation maintenance / parts or possess a CSM background in technical fields.
Apply now for this exceptional opportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Keywords : Customer Service Manager, Customer Service, Client Relationship, Business Support, Team leader, Manager, Engineering, Aerospace
....Read more...
Customer Services Manager
Location: Wokingham, Berkshire
Salary: £46k - £54k (DOE) + Excellent Benefits
The Client:
Our client is a well-established aerospace parts and components manufacturer, offering a range of additional services such as repair and haulage.
The Role:
As a Customer Services Manager, you will manage and lead the customer service team to maintain and improve client relationships and operational goals.
Responsibilities:
? Create and implement policies and procedures for customer service.
? Establish and convey standards for service.
? Cultivate customer relations through networking.
? Oversee daily operations of the service team.
? Delegate tasks effectively for departmental efficiency.
? Ensure resources for service delivery.
? Review and manage customer complaints.
? Handle escalated service issues.
? Implement strategies for service quality enhancement.
Requirements:
? Previously worked as a Customer Services Manager or in a similar role.
? At least 3 years of experience in a management role.
? Have industry experience.
? Background in customer service and leadership roles.
? Understanding of customer service principles and practices.
? Strong product knowledge.
? Degree in Business Administration or relevant field.
? Skilled in CRM and MS Office.
? Ideally have experience in aviation maintenance / parts or possess a CSM background in technical fields.
Apply now for this exceptional opportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protec....Read more...
Agricultural Service Manager - Dorset - £40,000 - £50,000
Client
My client are an industry leader within the Agricultural industry, Covering a number of contracts throughout the Dorset
An excellent opportunity has arisen within the Dorset area for an experienced Agricultural Service Manager
Responsibilities:
- Manage and lead a team of service technicians, providing guidance, training, and support to ensure high performance and productivity.
- Oversee day-to-day operations of the service department, including scheduling, dispatching, and prioritizing service requests.
- Monitor service performance metrics, such as response times, resolution rates, and customer satisfaction scores, and implement strategies for continuous improvement.
- Develop and implement service policies, procedures, and standards to ensure consistent delivery of high-quality service to customers.
- Collaborate with other departments, such as sales, parts, and administration, to coordinate service activities and resolve customer issues promptly.
- Conduct regular meetings with service staff to communicate goals, expectations, and performance feedback, fostering a positive and cohesive team environment.
- Manage service-related administrative tasks, including inventory management, invoicing, and warranty claims, ensuring accuracy and compliance with company policies.
- Identify opportunities for revenue growth and customer retention through service contract renewals, upselling of additional services, and proactive customer engagement.
- Handle escalated customer inquiries and complaints, investigating root causes and implementing corrective actions to ensure customer satisfaction.
- Stay informed about industry trends, technological advancements, and regulatory requirements relevant to the service department, and incorporate best practices into service operations.
You must have a history within the Service Manager Sector to apply for this position
For further vacancies please visit our website. https://www.chartwellrecruitment.com/
If you believe you have the right experience and qualifications please forward your CV
If this position is NOT right for you, still forward you’re CV. We specialise in many industries and have a number of other positions that maybe more suitable for your background.
All communication will be treated confidentiality
Hammond Recruitment Group is acting as an Employment Agency in relation to this vacancy.....Read more...
Agricultural Service Manager - Dorset - £40,000 - £50,000
Client
My client are an industry leader within the Agricultural industry, Covering a number of contracts throughout the Dorset
An excellent opportunity has arisen within the Dorset area for an experienced Agricultural Service Manager
Responsibilities:
- Manage and lead a team of service technicians, providing guidance, training, and support to ensure high performance and productivity.
- Oversee day-to-day operations of the service department, including scheduling, dispatching, and prioritizing service requests.
- Monitor service performance metrics, such as response times, resolution rates, and customer satisfaction scores, and implement strategies for continuous improvement.
- Develop and implement service policies, procedures, and standards to ensure consistent delivery of high-quality service to customers.
- Collaborate with other departments, such as sales, parts, and administration, to coordinate service activities and resolve customer issues promptly.
- Conduct regular meetings with service staff to communicate goals, expectations, and performance feedback, fostering a positive and cohesive team environment.
- Manage service-related administrative tasks, including inventory management, invoicing, and warranty claims, ensuring accuracy and compliance with company policies.
- Identify opportunities for revenue growth and customer retention through service contract renewals, upselling of additional services, and proactive customer engagement.
- Handle escalated customer inquiries and complaints, investigating root causes and implementing corrective actions to ensure customer satisfaction.
- Stay informed about industry trends, technological advancements, and regulatory requirements relevant to the service department, and incorporate best practices into service operations.
You must have a history within the Service Manager Sector to apply for this position
For further vacancies please visit our website. https://www.chartwellrecruitment.com/
If you believe you have the right experience and qualifications please forward your CV
If this position is NOT right for you, still forward you’re CV. We specialise in many industries and have a number of other positions that maybe more suitable for your background.
All communication will be treated confidentiality
Hammond Recruitment Group is acting as an Employment Agency in relation to this vacancy.....Read more...
Job role:- Customer Service Manager [Automotive]
Location:- Battersea
Salary:- £42,000
Were recruiting for an Customer Service Manager in the Battersea area to join one of the UK's top Premium Dealership Group's.
You'll be a representative of a well-known Iconic Franchise, being the backstop for the service department and running a team of Service Advisors.
No two days are the same, you'll be involved with meet and greets in the morning, guiding customers A-Z through the day with updates on their service status, leading from the front and at the back.
One of the more fulfilling aspects here is helping a huge variety of clients, and alongside your customer service skills [and a good pair of wellies] you'll take care of the day-to-day reporting, performance reviews, training and all aspects of the Service Reception.
Training with the brand will be given, and succeed in this role, you'll be seen moving into a Service Manager role within the business in the future if you'd want it.
Requirements?
- The ability to deliver outstanding customer service to a variety of customers, in a variety of departments.
- The management skills to lead the team to the end goal
- Promptitude and great relationship skills with customers and colleagues alike
- That's it.
Does this sound like something that would suit you?
Shift your Motor Trade career up to the next gear and hit 'apply' below with your CV for a chat further. Or you can speak to Eric Duxbury @ Holt Recruitment on 07885 857727 / or send your CV to eric@holtrecruitment.com. He can tell you everything about your next challenge.....Read more...
Job Title: General Manager, brand newLocation: EdinburghSalary: Up to £45,000Exciting Opportunity Awaits!Are you a driven leader with a passion for the fast-paced world of quick service restaurants? Join one of the UK’s fastest-growing QSR chains as the General Manager of this Edinburgh site. This role offers the chance to be at the forefront of their expansion, providing dynamic leadership in an energetic environment.I am looking for a leading name in the QSR industry, celebrated for their innovative menu and commitment to exceptional customer service. As they continue to expand across the UK, I am seeking a passionate individual to help maintain the brands reputation and drive further growth.Key Responsibilities of the General Manager
Manage day-to-day operations of the restaurant ensuring high standards of customer service and efficiency.Lead, motivate, and train your team to achieve excellent performance and high morale.Oversee financial activities including budgeting, sales forecasting, and P&L management.Ensure compliance with all health and safety regulations.Engage with the local community to build brand presence and loyalty.Implement strategies to drive sales growth, customer satisfaction, and profitability.
The right General Manager
Proven experience as a General Manager in the QSR or related hospitality industry.Strong leadership skills with the ability to inspire and manage a diverse team.Excellent communication and interpersonal skills.Familiarity with financial reporting and budget management.Ability to thrive in a fast-paced environment and adapt to challenges.Passion for delivering superior food quality and customer service.
Job Title: General ManagerLocation: EdinburghSalary: Up to £45,000- Proven track record of improving sales and profitability.- Knowledge of the local market and competition.Job Title: Regional Manager – Quick service restaurantsLocation: Various Locations, South of EnglandSalary: Up to £80,0000....Read more...
Job Title: Senior Customer Experience Design ManagerLocation: Middle EastPackage: £90,000-£100,000, plus family package, plus benefitsI'm currently supporting a global hospitality group, based in the Middle East, with their search for aSenior Customer Experience Design Manager.The group are one of the pioneering brands, globally, when it comes to luxury hospitality - and this has been recognised through numerous regional, continential, & global awards.They are now in the process of building a whole new segment of the business, which will focus on everything Product, Design, & Development.The role will be reporting directly into the Senior Catering Operations & Performance Manager and in short you'll ultimately be responsible for contributing to translating the company's vision into tangible and implementable product and service concepts across onboard and ground / lounge product and service areas. Research and create products and services that reflect brand values, and that provide a more personalized and integrated customer journey. Additionally, implement continuous improvement plans that safeguards the company's continuous commitment to enhanced customer experience.What we need:
Min. Bachelor’s Degree or Equivalent10+ years of experience in translating brand vision into tangible and implementable product & service concept at major international airline.Proven experience of Customer Experience Design at a major international airline.Advanced level of understanding of hospitality process, procedures & standards.Advanced understanding of F&B and onboard services.Experience developing inspirational, elegant and successful products for airlines, hotels and other hospitality companies.Advanced level of understand of customer experience & customer journeys.Excellent ability to communicate and translate vision into concepts & contexts.....Read more...
Depot Manager
Job Title - Depot Manager / Aftersales Manager / Service Manager
Location - Dunstable
Salary - £60000 to £70000 per annum + Car + Bonus + Benifits
My client are a large commerial vehicle operation in the Dunstable area. They are currently seeking an experience Depot Manager / Aftersales Manager / Service Manager to join their team.
Depot Manager / Aftersales Manager / Service Manager Role Summary and experience
- For this role you will need extensive experience in running a large Service/Aftersales department within a main dealership in the UK.
- You will manage and control WIP, warranty and debtors as well as managing the parts support process and ensuring Aftersales franchise standards and manufacturer relationships are maintained.
- You will lead and motivate a large team and need to be a dynamic and hands-on individual. You must be able to command respect, trust and set the pace for the team, finding positive ways to achieve business results.
- You will initiate regular communication with and between team members as well as conducting performance appraisals to maintain effective development plans.
- You will work closely with Compliance to ensure all Health and Safety and environmental issues requirements.
- You will act accordingly to ethical standards and are an example of integrity and company values
Depot Manager / Aftersales Manager / Service Manager Requirements
- The successful candidate will have completed training in a commercial / technical / profession within the commercial vehicle industry and have experience in an operations service industry with high customer expectations.
- Have a solid professional experience in management, leading teams and dealing with both customers and suppliers.
- Be willing to train and take responsibility for the multi brands we represent.
- Demonstrate a basic knowledge of legal statutory requirements relating to health and safety and the environment
- You will be able to demonstrate a progressive career to date and have a good understanding of departmental KPIs, modern motivational techniques and ideally have a strong technical background.
- As well as great relationship building skills with customers and can deliver customer satisfaction results.
If you are intersted in this Depot Manager / Aftersales Manager / Service Manager role please contact John Barnes at Holt Recruitment on 07955081481 or send your CV via this advert.
....Read more...
Do you thrive on building strong relationships and developing winning sales strategies?
Holt Executive are seeking a highly motivated Sales Manager Customer Support to join a leading design and manufacturing business in West Sussex.
The Sales Manager Customer Support will leverage their expertise to identify strategic growth opportunities and securing new partnerships to drive growth within the defence sector.
Key Responsibilities for the Sales Manager Customer Support:
- Exceed assigned sales targets, directly contributing to the achievement of company budget goals.
- Identify new business opportunities from both new and existing customers ensuring alignment with company strategy, capabilities, and maximising win probability.
- Manage and contribute to a healthy pipeline of potential clients and projects.
- Take ownership of specific proposals, actively incorporating customer insights into every step.
- Establish strong connections with key customers and end users across the UK, Europe, and internationally.
- Contribute to the development of the company strategy and broader aftermarket services.
- Provide valuable insights for the sector contributions to company sales forecasts and budgets.
- Present summaries of new opportunities to senior leadership for approval.
- Capture and share relevant best practices within the defence industry.
- Participate in campaigns and bids when required.
- Ensure compliance with Anti-Bribery and Corruption Policies with all partners and representatives.
Key Skills & Experience Required by the Sales Manager Customer Support:
Essential -
- Proven experience within a UK MoD role or in the UK defence industry.
- Proven ability to identify and troubleshoot complex customer support and maintenance concerns.
- Knowledge of the UK, European and international defence markets.
- Strategic thinker, who recognises business opportunities and their potential impact on the overall business.
- Ability to work well under pressure and on several simultaneous opportunities and campaigns.
- Strong customer relationship-building skills and understanding and appreciation of their challenges.
Desirable -
- Prior experience in a sales or business development role.
- Direct experience of CLS, ILS or wider customer support services.
- Broad understanding of emerging technologies (software, hardware, network) and their potential relevance to products & services.
Company Benefits:
- 37.5 hour working week and lunchtime finishes on a Friday.
- 28 days annual leave & Christmas closure.
- Hybrid/flexible working arrangements.
- Group pension plan matched contributions up to 5%.
- Employee Help@Hand Service gives you and your family access to 4 key services including remote GP service, second opinion, mental health pathway service, and physiotherapy consultations.
- Life Assurance Policy, including Bereavement Counselling and Probate Helpline.
- Wellbeing initiatives, including access to the Aviva Wellbeing App and the addition of mental health support for all employees plus regular activities across sites to support and promote well-being.
- Employee discounts scheme (including access to an additional wellbeing hub).
- Excellent Learning & Development opportunities.
If your skills and experience match this Sales Manager Customer Support opportunity, we encourage you to apply by sending your CV to info@holtexecutive.com....Read more...
Bodyshop Manager:
- Salary: in the region of £50,000 plus bonus and car allowance
- Hours: 45 hours, Monday to Friday
- Pension, Staff Discounts, Life Assurance
Our client, a busy Bodyshop/Accident Repair Centre in Edinburgh are currently looking for an experienced Bodyshop manager.
Roles and Responsibilities for the Bodyshop Manager role:
- Manage activities of the production/workshop operations to ensure efficient work scheduling
- Implement/manage work processes to ensure quality/service levels meet or exceed expectations
- Hold daily production meetings to ensure work completion targets with team leaders, parts and reception staff
- Identify training and development needs and (subject to approval) implement required training and/or coaching
- Quality Control checks before returning to the customer
Skills and experience required as a Bodyshop Manager:
- Previous experience in a similar role or as a Workshop Control is required for this position
- A team player approach is essential
- A strong leader, who will lead their team to produce a result in terms of customer service, efficiency, and profit
- You will have a clear understanding of modern repair processes and techniques, also an eye for driving sales opportunities combined with strong interpersonal skills
If you want to hear more about the Bodyshop Manager role, please send us your CV by clicking apply now or by contacting Richard on 07590309374 / richard@holtrecruitment.com to discuss further.
Bodyshop Manager £50,000 Bodyshop Edinburgh
Bodyshop Manager, Site Manager, General Manager, Workshop Manager,....Read more...
Trainee Property Manager, Bristol
Resolve Recruitment Services are working with a busy independent estate agent with an enviable reputation in the Bristol market. Due to continued growth, our client now seeks an enthusiastic Trainee Property Manager for their busy Bishopston office to cover the administration duties for the team whilst assisting in providing excellent customer service to a portfolio of lettings properties across Bristol.
The role:
Take responsibility for all administration duties such as renewal/extension paperwork, rent reviews, etc.
Meet all goals and objectives agreed with line manager
Assist and support office organisation/opening for business policy adherence
The person:
Previous experience within an administration/office-based role is essential
Previous experience in an estate agent or property management setting would be highly advantageous
Customer focused - ability to provide high level of customer service in fast paced environment
Effective time management
Excellent organisational skills
Excellent communication skills
Ability to motivate self and contribute to a team
Problem solving skills
IT literate
The package:
A good starting basic of £20,000 per annum
Commission structure of additional £1.5k OTE
Additional performance bonuses to be agreed
Hours: Monday–Friday, 8:45am to 5:30pm (no weekends or evenings)
Hybrid homeworking up to 3 days per week after completion of probation period
Excellent benefits
Excellent induction, training, and ongoing support
A thriving independent business offering long-term stability and progression
For more information on these exciting and rewarding Trainee Property Manager careers please APPLY BELOW.
Key:
Trainee Property Manager, Lettings Portfolio Manager, Property Manager, Lettings Manager, Property Lettings Manager, Bristol....Read more...
Job Title: Senior Customer Experience Design ManagerLocation: Middle EastPackage: $8,000 - $11,500 per month, plus family package, plus benefits I'm currently supporting a global hospitality group, based in the Middle East, with their search for a Senior Customer Experience Design Manager. The group are one of the pioneering brands, globally, when it comes to luxury hospitality - and this has been recognised through numerous regional, continential, & global awards. They are now in the process of building a whole new segment of the business, which will focus on everything Product, Design, & Development. The role will be reporting directly into the Senior Catering Operations & Performance Manager and in short you'll ultimately be responsible for contributing to translating the company's vision into tangible and implementable product and service concepts across onboard and ground / lounge product and service areas. Research and create products and services that reflect brand values, and that provide a more personalized and integrated customer journey. Additionally, implement continuous improvement plans that safeguards the company's continuous commitment to enhanced customer experience. What we need:
Min. Bachelor’s Degree or Equivalent 10+ years of experience in translating brand vision into tangible and implementable product & service concept at major international airline. Proven experience of Customer Experience Design at a major international airline. Advanced level of understanding of hospitality process, procedures & standards. Advanced understanding of F&B and onboard services. Experience developing inspirational, elegant and successful products for airlines, hotels and other hospitality companies.Advanced level of understand of customer experience & customer journeys.Excellent ability to communicate and translate vision into concepts & contexts.
....Read more...
Assistant Practice Manager Portishead up to £26,000 p.a. + benefits
Do you have experience in eyecare? Do you have excellent customer service skills? Are you a people manager?
Could you be Assistant Practice Manager for a busy and thriving big brand optician practice in Portishead?
The Role
As Assistant Practice Manager you will work within a busy practice in a hands on role, supporting and motivating the team working towards targets and KPIs. Responsibilities will include:
helping patients with eye care needs ( contact lenses, designer frames, NHS eye care )
supporting the hearing care clinic ( hearing health checks )
dispensing spectacles / making sales / associated admin work
undertaking pre-screening and contact lens teaches
This is a full time role, including some Saturday working.
The Company
Our client is a thriving optician’s practice, with a big Brand name in support, working with state of the equipment and services to provide clinical excellence including OCTs, slit lamp cameras and dry eye clinic equipment etc. A full training and support package is available to all members of the company to allow you to expand your own skillsets and qualifications and to venture into enhanced services.
The Person
As Assistant Practice Manager you will already have experience as an Optical Assistant and team leader / supervisor experience. You will also have:
excellent customer service
experience dispensing spectacles / screening patients / delivering contact lens teaches
drive and ambition
This is a full time role, including some Saturday working.
If you wish to be considered for the role of Optical Assistant Practice Manager, please forward your CV quoting reference 240544A.
WE REGRET WE CAN ONLY ACCEPT APPLICATIONS FROM PERSONS AUTHORISED TO WORK WITHIN THE UK
Applications are invited with experience in: optical assistant practice manager assistant consultant optometrist optician eyecare healthcare spectacles contact lenses hearing care customer service retail manger Portishead North Somerset....Read more...
Role: Account Manager (3PL) Location: Sheffield Salary: Circa £32,000 per annum Hours: 40 hours, Monday-Thursday 8am – 5pm, Friday 8am – 4.15pm Centric Talent are currently recruiting for an experienced and talented Account Manager for our client who are a leading end to end supply chain, global logistics and fulfilment business. You’ll be supporting a newly acquired and prestigious customer account, therefore, previous experience of Account Managing within a 3PL environment would be highly desirable (but not essential). You’ll be reporting into the Client Relationship Manager whilst actively communicating with your client daily, whether that is by email, Teams calls, or on/off site visits, so you will need a proven background of client facing experience. You will be working to handle and resolve queries that may arise, for example, stock not dispatched in time from the warehouse. You will be actively working with operations daily as well as the customer. Key ResponsibilitiesCustomer expectations: To effectively manage all expectations in line with achievable operational service levels. Attend customer visits/meetings on and off-site including conference calls.Communication: Speak to all customers and refer any relevant customer intelligence to the Client Relations Manager. Identify and communicate any potential issues internally and be the customer representative onsite. Provide clear and concise processing instructions to internal departments. Analyse statistics and KPI’s: Creation of monthly reports detailing the KPI and SLA status.Transport: Liaise with Transport, 3rd party logistics providers and our customers to arrange and schedule all inbound/outbound deliveries.Processing Instructions: Responsible for updating Operations with clear and accurate processing instructions for all work completed on siteData Accuracy: Manage stock files and inbound/outbound reports to provide customers with accurate data and real-time stock updatesInvoicing: Invoice all processes and materials accurately to an agreed schedule with each customerCreate opportunities: Maximise growth opportunities in conjunction with the Client Relations ManagerSupport: Provide support to internal departments with any queries or issues relating to customers.Liaise effectively with planning teamContinuous improvement: Identify opportunities to improve customer experienceStock Control: Maintain stock control and stock file integritySkills and knowledgeExperience of 3PL Account Management (desirable)Previous experience within a customer / service facing role (min 2 years+)Strong negotiating skillsExperience of warehouse processing, and preferable experience of WMS solutionsConfident using IT systemsAccuracy and eye for detailBenefitsHolidays:25 days per annum plus 8 days bank holidaysDeath in service x3 their salaryEnhanced mat-pay full-pay for 6 months then standard from therefore afterPension: 5% paid by the colleague 3% by ASCWellness programmesFree on-site parkingWestfield Health Care Cashplan – allowing colleagues to save on everyday medical, dental & much more through a discounted plan accessible through a rewards gateway platform.Employee Assistance Programme giving colleagues access to a free 24/7 confidential helplineIf you feel you have the relevant experience, then we’d love to hear from you, apply today!....Read more...
Job Title – Customer Services Officer
Location – Bournemouth BH2
Contract – Temp
Hours – 37
Role summary –
This company is currently seeking a highly motivated and experienced Customer Services Officer to join their team. As a Customer Services Officer, you will be responsible for providing exceptional customer service to clients and customers while working collaboratively with the team to ensure that all tasks are completed efficiently and effectively. This is a great opportunity for someone who is looking for a challenging and rewarding role in a dynamic and fast-paced environment.
Key Responsibilities:
Provide excellent customer service to clients and customers.
Work collaboratively with the team to ensure that all tasks are completed efficiently and effectively.
Respond to customer inquiries and complaints in a timely and professional manner.
Process customer orders and payments accurately and efficiently.
Manage and update customer information in the company's database.
Identify and escalate issues to the appropriate team members as needed.
Assist with other duties as assigned by the manager.
Requirements:
Previous experience in a customer service role.
Excellent communication and interpersonal skills.
Strong problem-solving and decision-making skills.
Ability to work independently and as part of a team.
Strong attention to detail and accuracy.
Proficient in Microsoft Office and other relevant software.
Ability to work from home as well as in the office as and when required by the manager.
Must be a local candidate with experience in customer services.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an E-Mail to George.Westhead@servicecare.org.uk
....Read more...
As Trainee Sales Manager you will be joining a global brand leader. With a bespoke training programme, you will be learning all about the product, delivering exceptional customer service and excelling in sales along with running a profitable retail centre. This role is all about developing business opportunities, managing and building relationships. Based in Gateshead this role is full time and permanent, Mon to Fri offering a starting salary of circa £27,000 and an OTE of £32,000.
Key Accountabilities for the Trainee Sales Manager:
Drive your self development by engaging with the training programme
Undertake retail and customer service activities within the companies shop to optimise and exceed sales targets, profitability and customer satisfaction
Identifying and researching new business leads
Grow customer accounts via targeted cold and warm calling
Visiting customers weekly
Manage cash and payment systems in accordance with company procedures and policies
Assisting customers with sales, queries and after sales service
Conduct stock takes as requested
Re-stocking/replenishing items
Understand the range of company products
Administration of sales orders received
Administer any returns
Handle parts enquiries
Attend training, meetings and company events onsite and at head office
Skills and attributes required for the Trainee Sales Manager:
Excellent customer service skills
Ambitious, proactive and driven
Keen interest in your own self development
Ability to build relationships with customers and colleagues
Clear communication skills, both written and verbal
Highly organised
High degree of computer literacy
Customer centric individual
Driving licence essential
What’s in it for you?
Starting salary circa £27,000 and an OTE £32,000
This is a great opportunity to join a market leader and very stable company, who offers an amazing culture and progression opportunities.The role is based on 37.5 hours a week 8.30 – 5.00
33 days’ holiday (including 8 bank holidays), pension scheme, end of year discretionary bonus, health plan, critical illness cover, sick pay, staff discounts, plenty of social events and more!
....Read more...
PART TIME RELATIONSHIP MANAGER
HOME BASED – SOUTH WEST TERRITORY
UPTO £36,500 (PRO RATA) + EXCELLENT BENEFITS + CULTURE
THE OPPORTUNITY:
Get Recruited are recruiting on behalf of a membership organisation who are looking for an individual to join their team and show support and strong relationship skills to their members. This is a part time position, 3 days per week and will require you to travel to members and provide them with advice and training. This role is a great opportunity for someone who has experience working within a Relationship Manager, Customer Care, Customer Service, Account Manager or similar role.
THE ROLE:
Show strong relationship management skills to members and provide support.
Provide advice and training to members on all aspects of social responsibility and compliance.
Build and maintain strong relationships.
Travel to meet members within your territory area to train them and their staff about necessary policies and processes.
Respond to general enquiries over email and phone.
Must have a driving license as this is a field based role that require travel.
Be the main point of contact for member and provide them with the highest level of account management, relationship management and customer service.
THE PERSON:
Have previous experience working within a Relationship Management, Customer Service, Customer Care, Account Manager or similar type of role.
Must have an understanding and interest in compliance.
Must be able to demonstrate strong relationship management skills.
Open to learning new things and get stuck in.
Be able to adapt quickly.
Extremely organised individual and be able to manage your day accordingly.
Must have a driving license.
BENEFITS:
Part time salary (£21,000 – £22,000) 3 days per week.
Full product training.
Excellent company pension.
Flexible hours.
Private medical insurance.
Development opportunities.
Sociable culture – team building get togethers.
Get Recruited is acting as an Employment Agency in relation to this vacancy.....Read more...
PART TIME RELATIONSHIP MANAGER
HOME BASED – SOUTH WEST TERRITORY
UPTO £36,500 (PRO RATA) + EXCELLENT BENEFITS + CULTURE
THE OPPORTUNITY:
Get Recruited are recruiting on behalf of a membership organisation who are looking for an individual to join their team and show support and strong relationship skills to their members. This is a part time position, 3 days per week and will require you to travel to members and provide them with advice and training. This role is a great opportunity for someone who has experience working within a Relationship Manager, Customer Care, Customer Service, Account Manager or similar role.
THE ROLE:
Show strong relationship management skills to members and provide support.
Provide advice and training to members on all aspects of social responsibility and compliance.
Build and maintain strong relationships.
Travel to meet members within your territory area to train them and their staff about necessary policies and processes.
Respond to general enquiries over email and phone.
Must have a driving license as this is a field based role that require travel.
Be the main point of contact for member and provide them with the highest level of account management, relationship management and customer service.
THE PERSON:
Have previous experience working within a Relationship Management, Customer Service, Customer Care, Account Manager or similar type of role.
Must have an understanding and interest in compliance.
Must be able to demonstrate strong relationship management skills.
Open to learning new things and get stuck in.
Be able to adapt quickly.
Extremely organised individual and be able to manage your day accordingly.
Must have a driving license.
BENEFITS:
Part time salary (£21,000 – £22,000) 3 days per week.
Full product training.
Excellent company pension.
Flexible hours.
Private medical insurance.
Development opportunities.
Sociable culture – team building get togethers.
Get Recruited is acting as an Employment Agency in relation to this vacancy.....Read more...
Property Manager, Bristol
Resolve Recruitment Services are working with a busy independent estate agent with an enviable reputation in the Bristol market. Due to continued growth, our client now seeks an enthusiastic Property Manager for their busy Bishopston office to provide excellent customer service to a portfolio of lettings properties across Bristol.
The role:
Organise all necessary maintenance and repairs for a property portfolio
Monitor rental payments
Liaise with landlords and tenants to organise tenancy renewals and adherence to all contractual obligations
Handling all maintenance issues with tenants and landlords, resolve via approved contractors
Liaising with contractors ensuring works are satisfactorily completed, invoicing
Resolving all rent payment issues
Confirming lease extensions, manage negotiations and agreements
Carry out property visits and inspections
The person:
Property Management experience is desirable but not essential
Full driving license
Thrive on keeping busy and enjoy working under pressure
Excellent telephone manner and customer service skills
Great negotiation skills
Meticulous attention to detail
An outgoing personality with a passion for customer service
Demonstrate first class administrative skills
Excellent time management skills including the ability to prioritise
Customer facing experience
An analytical person who can communicate well with Landlords and Tenants
Excellent written and verbal communication skills at all levels
Ability to work on own initiative but all works well as part of a busy team
The package:
A good starting basic of up to £30,000 depending on experience
Hybrid working following successful completion of probation
Bonus scheme
Commission pay
22 days annual leave (starting entitlement) plus bank holidays
1 extra day holiday per year up to 30 days
All required training and development & qualification opportunities
Casual dress code
Use of pool car
Fantastic company culture
Local independent business of 40 years providing job security and career development
B24/7 'Better Business' - employee local discount scheme
Excellent induction, training, and ongoing support
A thriving independent business offering long-term stability and progression
For more information on this exciting and rewarding Property Manager career please APPLY BELOW.
Key: Property Manager, Lettings Manager, Property Lettings Manager, Bristol....Read more...
Job Title: Area Manager – Leading Café ChainLocation: Peterborough / CambridgeshireSalary: Up to £55,0000We are excited to offer an exceptional career opportunity for a dynamic Area Manager in the Peterborough area. Join a prominent national café chain and drive success across multiple sites.We are looking for a multi-site leader who has experience coming from a branded food or coffee background, you will be people centric and lead with heart.Key Responsibilities of the Area Manager
Oversee daily operations across several café locations within the region.Lead, motivate, and develop store managers and team members to achieve excellence in customer service, operational efficiency, and financial performance.Implement strategies to enhance customer satisfaction and loyalty while boosting sales and profitability.Ensure compliance with all health and safety regulations.Manage P&L responsibilities, including budgeting and cost control measures.Foster a positive, inclusive, and performance-oriented culture.
The right Area Manager
Proven experience as an Area Manager or similar role in the hospitality or retail food sector.Strong leadership skills with a track record of improving team performance and achieving operational targets.Excellent communication and interpersonal skills.Ability to work flexibly and travel between sites within the Peterborough area.Passionate about providing exceptional customer service and a quality dining experience.
Job Title: Area Manager – Leading Café ChainLocation: Peterborough / CambridgeshireSalary: Up to £55,0000....Read more...
Job Title: Area Manager – Leading Café ChainLocation: Peterborough / CambridgeshireSalary: Up to £55,0000We are excited to offer an exceptional career opportunity for a dynamic Area Manager in the Peterborough area. Join a prominent national café chain and drive success across multiple sites.We are looking for a multi-site leader who has experience coming from a branded food or coffee background, you will be people centric and lead with heart.Key Responsibilities of the Area Manager
Oversee daily operations across several café locations within the region.Lead, motivate, and develop store managers and team members to achieve excellence in customer service, operational efficiency, and financial performance.Implement strategies to enhance customer satisfaction and loyalty while boosting sales and profitability.Ensure compliance with all health and safety regulations.Manage P&L responsibilities, including budgeting and cost control measures.Foster a positive, inclusive, and performance-oriented culture.
The right Area Manager
Proven experience as an Area Manager or similar role in the hospitality or retail food sector.Strong leadership skills with a track record of improving team performance and achieving operational targets.Excellent communication and interpersonal skills.Ability to work flexibly and travel between sites within the Peterborough area.Passionate about providing exceptional customer service and a quality dining experience.
Job Title: Area Manager – Leading Café ChainLocation: Peterborough / CambridgeshireSalary: Up to £55,0000....Read more...
A growing and innovative domiciliary Eyecare provider are looking for a full time Office Manager to work at their head office in Glasgow, working Monday to Friday.
Office Manager - Role
Company Established around 2 years ago
Growing rapidly with a presence across the UK
Experienced Directors from the Domiciliary sector who are trying to do things differently
Empathy driven eyecare with a person centred approach
Office based role
Managing a team of 7 people within the Customer Service, scheduling and admin departments
Making sure the office runs smoothly
Providing support to the field based Optoms and Optical Assistants
Training and development
Rota management
Recruitment and retention
Target setting and KPI management
Adhering to GOC guidelines
Ensuring customer service levels are as high as possible
Liaising with manufacturers and managing orders and deliveries
Working Monday to Friday – 9am to 5pm
Salary between £27,000 to £30,000
Career progression opportunities
Office Manager - Requirements
Proven track record in leadership roles within the optical industry
Used to working in a busy environment whilst still focusing on quality
Exceptional customer service skills
Looking to develop your career outside of practice
To avoid missing out on this opportunity, please send your CV across to Rebecca Wood using the ‘Apply’ link as soon as possible.....Read more...
A growing and innovative domiciliary Eyecare provider are looking for a full time Office Manager to work at their head office in Glasgow, working Monday to Friday.
Optical Office Manager - Role
Company Established around 2 years ago
Growing rapidly with a presence across the UK
Experienced Directors from the Domiciliary sector who are trying to do things differently
Empathy driven eyecare with a person centred approach
Office based role
Managing a team of 7 people within the Customer Service, scheduling and admin departments
Making sure the office runs smoothly
Providing support to the field based Optoms and Optical Assistants
Training and development
Rota management
Recruitment and retention
Target setting and KPI management
Adhering to GOC guidelines
Ensuring customer service levels are as high as possible
Liaising with manufacturers and managing orders and deliveries
Working Monday to Friday – 9am to 5pm
Salary between £27,000 to £30,000
Career progression opportunities
Office Manager - Requirements
Proven track record in leadership roles within the optical industry
Used to working in a busy environment whilst still focusing on quality
Exceptional customer service skills
Looking to develop your career outside of practice
To avoid missing out on this opportunity, please send your CV across to Rebecca Wood using the ‘Apply’ link as soon as possible.....Read more...
Job role:- Assistant Service Manager [Automotive]
Location:- Battersea
Salary:- £42,000
Were recruiting for an Assistant Service Manager in the Battersea area to join one of the UK's top Premium Dealership Group's.
You'll be a representative of a well-known Iconic Franchise, being the backstop for the service department and running a team of Service Advisors.
No two days are the same, you'll be involved with meet and greets in the morning, guiding customers A-Z through the day with updates on their service status, leading from the front and at the back.
One of the more fulfilling aspects here is helping a huge variety of clients, and alongside your customer service skills [and a good pair of wellies] you'll take care of the day-to-day reporting, performance reviews, training and all aspects of the Service Reception.
Training with the brand will be given, and succeed in this role, you'll be seen moving into a Service Manager role within the business in the future if you'd want it.
Requirements?
- The ability to deliver outstanding customer service to a variety of customers, in a variety of departments.
- The management skills to lead the team to the end goal
- Promptitude and great relationship skills with customers and colleagues alike
- That's it.
Does this sound like something that would suit you?
Shift your Motor Trade career up to the next gear and hit 'apply' below with your CV for a chat further. Or you can speak to Eric Duxbury @ Holt Recruitment on 07885 857727 / or send your CV to eric@holtrecruitment.com. He can tell you everything about your next challenge.....Read more...
