Generator Field Service Engineer Essex / London
Holt Automotive are working on behalf of a successful rental power company based in the Chelmsford area. They are looking to expand their team with the addition of a Generator Field Service Engineer covering the Essex / London area. You will be responsible for maintaining, repairing, and servicing diesel-powered generators, vehicles and equipment.
The Generator Field Service Engineer role comes with a basic salary of £30-35K DOE plus overtime at 1.5x. £40-50K+ OTE. Your typical working hours will be 8am-5pm Monday to Friday attending clients servicing and emergency breakdowns nationwide. Your day to day role will include preparing generators for hire and fulfilling customer orders. You will be enrolled in an on call rota, which will see you being the on call engineer every 4 weeks. Must have full driving licence, will consider candidates from different mechanical background industries, Plant, Commercial, Vehicle Technician, etc.
- Paid Door - Door
- Company Van
- Company Mobile etc provided.
- Company Pension Scheme
- Overtime at 1.5x rate, all hours paid over contracted hours. (Weekly time-sheets)
Generator Field Service Engineer Key Responsibilities:
- Investigate, diagnose and resolve customer reports of technical problems with generators
- Service a wide variety of machines generators
- Ability to work independently to troubleshoot and solve problems
- Good customer service skills
- Develop and maintain good working relationships with internal and external customers
- Ensure compliance with relevant procedures when repairing and inspecting equipment
- Ensure work/personal equipment complies with all safety standards
Minimum Requirements as a Generator Field Service Engineer:
- Minimum of 5 years experience servicing large diesel generators
- Competent to work on electrical and mechanical aspects of generators as well as fuel and control systems.
- Competent to work on large 2MW insitu generators
- Ability to work without supervision
- Interpersonal relationships/ Customer awareness/ Commercial awareness
- Excellent verbal, written and critical thinking skills
- Proficiency with MS Office
If you want to hear more about the Generator Field Service Engineer role, please send us your CV by clicking apply now or by contacting David Hockley on 07702 167786 or sending an email to david.hockley@holtautomotive.co.uk to discuss further.
Generator Field Service Engineer Essex / London....Read more...
Job Title: Senior Customer Experience Design ManagerLocation: Middle EastPackage: $8,000 - $11,500 per month, plus family package, plus benefits I'm currently supporting a global hospitality group, based in the Middle East, with their search for a Senior Customer Experience Design Manager. The group are one of the pioneering brands, globally, when it comes to luxury hospitality - and this has been recognised through numerous regional, continential, & global awards. They are now in the process of building a whole new segment of the business, which will focus on everything Product, Design, & Development. The role will be reporting directly into the Senior Catering Operations & Performance Manager and in short you'll ultimately be responsible for contributing to translating the company's vision into tangible and implementable product and service concepts across onboard and ground / lounge product and service areas. Research and create products and services that reflect brand values, and that provide a more personalized and integrated customer journey. Additionally, implement continuous improvement plans that safeguards the company's continuous commitment to enhanced customer experience. What we need:
Min. Bachelor’s Degree or Equivalent 10+ years of experience in translating brand vision into tangible and implementable product & service concept at major international airline. Proven experience of Customer Experience Design at a major international airline. Advanced level of understanding of hospitality process, procedures & standards. Advanced understanding of F&B and onboard services. Experience developing inspirational, elegant and successful products for airlines, hotels and other hospitality companies.Advanced level of understand of customer experience & customer journeys.Excellent ability to communicate and translate vision into concepts & contexts.
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Job Title: Customer Service Co-Ordinator (General) (Admin and Clerical) Salary: £14.24 P/H LTD Umbrella Hours: 37 Per Week Type: Temporary Ongoing Location: Exeter, EX1 Start Date: ASAP Work Pattern: Monday – Friday | 08:30am – 16:30pm Join our client’s Net Zero and City Management Directorate as a Customer Service Co-ordinator. You will play a vital role in ensuring effective access to the full range of Public Realm services, providing first-point-of-contact support with a strong emphasis on allotments. If you thrive in a dynamic, customer-focused environment and are eager to support a variety of key administrative tasks, this role is perfect for you. Key Duties and Responsibilities:
Serve as the first point of contact for public enquiries across Public Realm services, including email, phone, and personal contact.
Maintain comprehensive records of interments, assets, allotment sites, tenancy/license details, waiting lists, and more.
Lead the administration and support of the allotment service and arboricultural assets.
Collaborate with other Customer Service Co-ordinators to effectively administer services like Allotments, Bereavement, Parking, Engineering, and PR Assets.
Invoice customers, order supplies, and coordinate debt recovery.
Develop, review, and maintain administrative systems with an emphasis on asset records and mapping.
Support the preparation of data reports for service managers.
Essential Criteria:
Experience providing frontline customer support services.
Experience maintaining records, reporting data, and using office software for transactional services.
Experience with financial systems, including purchasing, invoicing, and debt recovery.
[Desirable] Understanding of Public Realm services such as leisure, play, allotments, parking, and trees.
[Desirable] Familiarity with System thinking and related data requirements.
[Desirable] Knowledge (or ability to be trained in) arboriculture basics, including tree identification and growth habits.
If you require any additional information regarding the position, please call David at Service Care Solutions on 01772 208 966 or send an E-Mail to david.jones@servicecare.org.uk....Read more...
Job Role: Senior Service Advisor
Hours: 45 hours per week (0800-1800 M-F, 0800-1300 Saturdays on a rota paid as extra)
Salary: £30,000 basic OTE £42,500
We are recruiting for a high-performing Senior Service Advisor to join a dynamic and successful Prestige Dealership, offering an excellent bonus package and company benefits.
This is the perfect opportunity for someone looking to utilise their experience in their motor trade and stepping into a more senior role.
- £34,000 basic OTE £42,500
- 45 hours per week (0800-1800 M-F, 0800-1300 Saturdays on a rota paid as extra)
- Progression & training
Key Senioir Service Advisor Roles and Responsibilities:
- Ensure customers are aware of service and repair work required to their vehicles in a professional manner
- Advise on estimated costs of repairs and work to be undertaken
- Sell additional products as appropriate to customers needs
- Advise on timescales and collection arrangements
- Produce job cards on the in-house computer system
- Update customer and vehicle records
- Document all warranty work in accordance with manufacturer policy
- Preparation and completion of invoices
Minimum Senior Service Advisor Requirements:
- Experience in a similar role as a Parts / Service Advisor in a Main Dealership
- An ability to sell additional products and services to customer
- Experience in using commercial databases
- Excellent communication skills and the ability to deliver outstanding customer service
- The ability to manage multiple tasks and people
If you are looking for your next motor trade move, simply hit apply below or speak to Eric Duxbury @ Holt Recruitment
Senior Service Advisor - OTE £42,500 Main Dealership Guildford Area ....Read more...
Customer Relationship AdvisorLocation: Hybrid (Split between home and our Meadowhall Office) Hours: Full time Package: Westfield Health cash plan, 23 days holiday plus bank holidays, your birthday off, along with other employee perks
Are you looking for a career rather than just a job?
Do you want to join a winning team that always smash their targets and get great customer feedback?
Do you have customer service/client retention experience? Are you a target-driven sales professional who thrives on success and smashing targets?Would you like to join a progressive and rewarding company?
Then we want you!We are Citation – One of the UK's biggest providers of Health and Safety, HR, Employment Law and ISO Services to businesses. We are part of the Citation Group which has over 60,000 clients who love us, need us and want to buy more from us. Having acquired 13 businesses over the last 4 years which offer products and services that our clients need and want; we’re only interested in future growth; we’re not finished yet.
As a result, we are looking to expand our Customer Relationship team and we are looking for the absolute best to join us. We pride ourselves on our high levels of customer service, professional conduct, and our friendly working environment.
What we can offer:• The chance to work for a Best Companies accredited business• A fun and supportive working environment• Real opportunities to progress• A competitive base salary with uncapped commission
The job:• Contacting an existing client base to discuss their service, add value and maintain relationships all with a view to reduce attrition• Focus is on client experience• Identify client need and find solutions using listening skills and rapport• ‘Turn round’ clients who no longer wish to continue with the service• Contact past client base with a view of providing services to them again• Work with existing clients to support new business growth• Hit targets based on both revenue and retention rate as a percentage
What we are looking for:We are looking for a confident individual who is quick-thinking, adaptable and resilient.
You will be enthusiastic, driven and customer-focused. Excellent communication skills, (especially on the phone) the ability to learn quickly and attention to detail are a must.
If you have customer service, client retention or sales experience – perfect. If not, we have a coaching programme that will support the right candidates to become successful in this role.
Hit Apply now to forward your CV.....Read more...
Customer Relationship AdvisorLocation: Hybrid (Split between home and our Meadowhall Office) Hours: Full time Package: Westfield Health cash plan, 23 days holiday plus bank holidays, your birthday off, along with other employee perks
Are you looking for a career rather than just a job?
Do you want to join a winning team that always smash their targets and get great customer feedback?
Do you have customer service/client retention experience? Are you a target-driven sales professional who thrives on success and smashing targets?Would you like to join a progressive and rewarding company?
Then we want you!We are Citation – One of the UK's biggest providers of Health and Safety, HR, Employment Law and ISO Services to businesses. We are part of the Citation Group which has over 60,000 clients who love us, need us and want to buy more from us. Having acquired 13 businesses over the last 4 years which offer products and services that our clients need and want; we’re only interested in future growth; we’re not finished yet.
As a result, we are looking to expand our Customer Relationship team and we are looking for the absolute best to join us. We pride ourselves on our high levels of customer service, professional conduct, and our friendly working environment.
What we can offer:• The chance to work for a Best Companies accredited business• A fun and supportive working environment• Real opportunities to progress• A competitive base salary with uncapped commission
The job:• Contacting an existing client base to discuss their service, add value and maintain relationships all with a view to reduce attrition• Focus is on client experience• Identify client need and find solutions using listening skills and rapport• ‘Turn round’ clients who no longer wish to continue with the service• Contact past client base with a view of providing services to them again• Work with existing clients to support new business growth• Hit targets based on both revenue and retention rate as a percentage
What we are looking for:We are looking for a confident individual who is quick-thinking, adaptable and resilient.
You will be enthusiastic, driven and customer-focused. Excellent communication skills, (especially on the phone) the ability to learn quickly and attention to detail are a must.
If you have customer service, client retention or sales experience – perfect. If not, we have a coaching programme that will support the right candidates to become successful in this role.
Hit Apply now to forward your CV.....Read more...
As Trainee Sales Manager you will be joining a global brand leader. With a bespoke training programme, you will be learning all about the product, delivering exceptional customer service and excelling in sales along with running a profitable retail centre. This role is all about developing business opportunities, managing and building relationships. Based in Gateshead this role is full time and permanent, Mon to Fri offering a starting salary of circa £27,000 and an OTE of £32,000.
Key Accountabilities for the Trainee Sales Manager:
Drive your self development by engaging with the training programme
Undertake retail and customer service activities within the companies shop to optimise and exceed sales targets, profitability and customer satisfaction
Identifying and researching new business leads
Grow customer accounts via targeted cold and warm calling
Visiting customers weekly
Manage cash and payment systems in accordance with company procedures and policies
Assisting customers with sales, queries and after sales service
Conduct stock takes as requested
Re-stocking/replenishing items
Understand the range of company products
Administration of sales orders received
Administer any returns
Handle parts enquiries
Attend training, meetings and company events onsite and at head office
Skills and attributes required for the Trainee Sales Manager:
Excellent customer service skills
Ambitious, proactive and driven
Keen interest in your own self development
Ability to build relationships with customers and colleagues
Clear communication skills, both written and verbal
Highly organised
High degree of computer literacy
Customer centric individual
Driving licence essential
What’s in it for you?
Starting salary circa £27,000 and an OTE £32,000
This is a great opportunity to join a market leader and very stable company, who offers an amazing culture and progression opportunities.The role is based on 37.5 hours a week 8.30 – 5.00
33 days’ holiday (including 8 bank holidays), pension scheme, end of year discretionary bonus, health plan, critical illness cover, sick pay, staff discounts, plenty of social events and more!
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Location: ReadingSalary: £27-29k Per Annum Basic (up to 33k+ OTE)Hours: 40 Hours Per WeekJob Type: Full timeContract Type: PermanentMy client is a family business and that is just one of the things that sets us apart from other commercial dealerships! We are seeking a professional and experienced Service Advisor to join our Reading based Commercial Service Team. Ideally you will have some Customer Service Advisor experience, not necessarily within commercial vehicles but we also invite applications from Service Advisors within other areas of the automotive industry.You will work Monday to Fridays (40 hours per week) and 1 in 3 Saturdays (8.00am to 12 Noon) paid at 1.5 in addition to your salary and bonus.Responsibilities:
Deal with customer needs face-to-face and over the phone with a professional and friendly approachWork in Progress (WIP) control for the workshopMOT and service schedulingUpdating customers with vehicle progress, monitoring all work to ensure that it is completed by the times required and to report any likely delays to the customerClarify for the customer and workshop the basis for the repair - Retail / Warranty / ContractTo promote additional workshop services/repairs where applicableTo identify and add parts to WIPsCheck the account detail and level of credit left, obtain authorisation and obtain order numbers from customersTo ensure parts are ordered/requisitioned once relevant authority is receivedInform customer of outstanding campaigns and arrange for work to be completedTo ensure customer reception area is maintained to a high professional standard at all timesTo order/ arrange sub-contract workTo assist and develop parts sales with the objective of meeting relevant targetsTo cost completed work and raise invoicesTo account for all cash, cheques etc received and to ensure that all work done and parts used are charged to appropriate accountsBuild rapport with all staff and customersTo maintain vehicle history and service records in an accurate, efficient and timely manner in line with customer requirements and operator licence standardsTo maintain invoice filing in an accurate, timely and efficient mannerTo ensure up to date knowledge and training on all franchise requirementsTo undertake such other tasks as may reasonably be requiredTo enhance the image and reputation of the company whilst supporting its commercial interestsTo comply with good health and safety practice, all statutory requirements, company policies and standard procedures
The Perfect Candidate Will Have
Excellent customer service skillsExcellent interpersonal, verbal and written communications skillsProven organisational and administration skillsProactive approach to workAble to work to deadlinesProblem solving skillsTechnical knowledgeAnalytical skills including working with statistical and costing informationAbility to work in a fast pace environment and multitask both alone and part of a team More About What Cordwallis Group Can Offer You
Multi manufacturer training programmes available - we will support you with your desired career progression level30 Days Annual Leave including Bank HolidaysAdditional leave with service loyalty (3yrs / 5yrs / 7yrs / 10yrs)Holiday + Purchase Scheme (up to 3 days available to purchase)Employer pensionFree Class IV MOT per yearMental Health First AidersReferral bonus if you introduce your technician friends (£1500!)Paternity pay - Full 2 weeksCorporate uniform providedCycle to work schemeFree Parking on SiteWorking for a friendly family business!....Read more...
Do you thrive on building strong relationships and developing winning sales strategies?
Holt Executive are seeking a highly motivated Sales Manager Customer Support to join a leading design and manufacturing business in West Sussex.
The Sales Manager Customer Support will leverage their expertise to identify strategic growth opportunities and securing new partnerships to drive growth within the defence sector.
Key Responsibilities for the Sales Manager Customer Support:
- Exceed assigned sales targets, directly contributing to the achievement of company budget goals.
- Identify new business opportunities from both new and existing customers ensuring alignment with company strategy, capabilities, and maximising win probability.
- Manage and contribute to a healthy pipeline of potential clients and projects.
- Take ownership of specific proposals, actively incorporating customer insights into every step.
- Establish strong connections with key customers and end users across the UK, Europe, and internationally.
- Contribute to the development of the company strategy and broader aftermarket services.
- Provide valuable insights for the sector contributions to company sales forecasts and budgets.
- Present summaries of new opportunities to senior leadership for approval.
- Capture and share relevant best practices within the defence industry.
- Participate in campaigns and bids when required.
- Ensure compliance with Anti-Bribery and Corruption Policies with all partners and representatives.
Key Skills & Experience Required by the Sales Manager Customer Support:
Essential -
- Proven experience within a UK MoD role or in the UK defence industry.
- Proven ability to identify and troubleshoot complex customer support and maintenance concerns.
- Knowledge of the UK, European and international defence markets.
- Strategic thinker, who recognises business opportunities and their potential impact on the overall business.
- Ability to work well under pressure and on several simultaneous opportunities and campaigns.
- Strong customer relationship-building skills and understanding and appreciation of their challenges.
Desirable -
- Prior experience in a sales or business development role.
- Direct experience of CLS, ILS or wider customer support services.
- Broad understanding of emerging technologies (software, hardware, network) and their potential relevance to products & services.
Company Benefits:
- 37.5 hour working week and lunchtime finishes on a Friday.
- 28 days annual leave & Christmas closure.
- Hybrid/flexible working arrangements.
- Group pension plan matched contributions up to 5%.
- Employee Help@Hand Service gives you and your family access to 4 key services including remote GP service, second opinion, mental health pathway service, and physiotherapy consultations.
- Life Assurance Policy, including Bereavement Counselling and Probate Helpline.
- Wellbeing initiatives, including access to the Aviva Wellbeing App and the addition of mental health support for all employees plus regular activities across sites to support and promote well-being.
- Employee discounts scheme (including access to an additional wellbeing hub).
- Excellent Learning & Development opportunities.
If your skills and experience match this Sales Manager Customer Support opportunity, we encourage you to apply by sending your CV to info@holtexecutive.com....Read more...
JOB DESCRIPTION
DAP is looking for Customer Service Representative based at Baltimore, MD. The customer service representative main role is to provide exceptional service to DAP's retail accounts and Sales Reps via phone, email and order processing.
Responsibilities:
Answer a high volume of inbound calls from customers.
Responsible for maintaining a high service level and low abandon rate by ensuring customer calls are answered in a timely manner. Answering the customer calls using excellent phone techniques. Provide tracking details to final destination upon customer request.
Direct entry of orders from customer requests
Responsible for accurate order entry of all incoming orders via phone, fax, and email. Responsible for tracking and monitoring of all orders from entry to shipment. Confirmation of all orders received to the customer within 24 hours providing valid expected ship dates.
Review daily of orders entered reports.
Responsible for the review and monitoring of orders entered report to ensure accurate and timely delivery of customer orders. Review all backorders for daily communication with plants regarding shipping status of backorders.
Daily interaction with Sales and Pricing Team.
Responsible for daily interaction with sales reps, credit reps and pricing team to resolve all order blocks and pricing issues in a timely manner. Communicate with credit department on term's discrepancies.
Process credit and debit requests
Responsible for the accurate and timely process of requests for credit/debit upon customer request and investigation. Ensuring that the procedures are followed for each process in a correct manner.
Handle assigned sales area of customers and sales offices & groups.
Responsible for the daily interaction of assigned customers and sales reps. regarding orders, pricing, problems and product information. Additional duties as required.
Requirements:
High School (or equivalent) Effective communications skills - verbal and written, SAP experience a plus. Grace under pressure - remain positive and focused to the task at hand. Effective problem-solving skills - quick on your feet and can think outside of the box. Ability to multi-task and prioritize work all with a sense of urgency. Familiarity with use of PC system for order placement, pricing, and distribution and to obtain information relative to customers, orders and products. French fluency is a plus.
About DAP
DAP is a market leading manufacturer, innovator and marketer of home repair and construction products including caulks, sealants, spray foam insulation, adhesives, and patch and repair products. DAP is part of RPM International Inc., a $6.1 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services. You will find DAP products in the hands of professional painters, remodelers, builders, and do-it-yourselfers, and in 60,000 retail outlets, ranging from home centers and mass merchandisers to your local hardware, pro contractor channels and paint stores. DAP's eight manufacturing and distribution facilities in the United States of America and Canada service North America and the world. At DAP, we hire the best people and give them a collaborative and rewarding work environment that empowers them to succeed! We support associates in continuous professional growth and collaborate on the steps it takes to get to the next level in their careers. Our associates enjoy a comprehensive benefits package including 401(k) with company match, pension, paid parental leave, competitive health insurance rates, employee stock purchase plan, tuition reimbursement, free wellness programs and more! Learn more about DAP's history, culture and benefits at www.dap.com/careers/
DAP - On the job since 1865.Apply for this ad Online!....Read more...
Job Title:- Automotive Service Advisor
Location:- Maidenhead
Salary:- £26,500 OTE £32,000
We have an Automotive Service Advisor role available in the Maidenhead area to join a very successful Dealership Group.
What are the requirements for this Service Advisor role?
- Enthusiasm for the motor trade, and experience in a role that is customer-focused although not necessarily as a Service Advisor.
- A driving license to move cars around when needed.
- Being able to think about getting the best result for the customer.
Does this role sound like something that would suit you?
If you are interested in expanding your Motor Trade career, or you are looking for something new within the industry, reply with your CV below or contact me on the following on the details below to discuss this Service Advisor role.
eric@holtrecruitment.com
07885 857727....Read more...
Service Charge Officer London Bridge Full Time – Hybrid TemporaryWe have the fantastic opportunity for the right candidate to join a team based in London Bridge, as a Service Charge Officer. This is a full time, temporary position with an initial contract period between 3-6 months. This position offers a hybrid working approach, with 2 days a week office based and 3 days working from home. The Service Charge Officer will be responsible for the accurate production of service charge statements, answering customer queries, and ensuring administrative tasks are completed promptly. Requirements
Strong previous experience in an administrative role
Previous experience within a Housing Association is desirable
Able to plan and prioritise high volume workloads
Able to work under pressure and to tight deadlines
Strong attention to detail, self-motivated
Excellent IT skills, including using Excel, Access, Powerpoint, and Word
Excellent communication skills both verbal and written
Role Expectations
Effectively manage service charge enquiries, providing a responsive, excellent, customer-focused and efficient service
Co-ordinate and manage the end-to-end case management process, including customer contact, investigation and providing a clear and comprehensive response to the query
Producing clear, understandable breakdowns and summaries of service charges for customers
Proactively contact customers promoting the team as a key point of contact for any service charge concerns
Calculate and produce accurate actual and estimated service charges statements
Monitor and analyse the service charge spend on each scheme monthly, investigating and resolving any variations and where required or appropriate, proactively communicating with customers about these variations
Investigate queries, ensuring invoices and costs have been correctly allocated
Liaise with key internal and external partners
Respond to customer enquiries using case management techniques, investigating and escalating issues as necessary
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to bethany.wiles@servicecare.org.uk....Read more...
Service Charge Officer Islington, London Full Time – Hybrid TemporaryWe have the fantastic opportunity for the right candidate to join a team based in Islington, as a Service Charge Officer. This is a full time, temporary position with an initial contract period between 3-6 months. This position offers a hybrid working approach, with 2 days a week office based and 3 days working from home. The Service Charge Officer will be responsible for the accurate production of service charge statements, answering customer queries, and ensuring administrative tasks are completed promptly. Requirements
Strong previous experience in an administrative role
Previous experience within a Housing Association is desirable
Able to plan and prioritise high volume workloads
Able to work under pressure and to tight deadlines
Strong attention to detail, self-motivated
Excellent IT skills, including using Excel, Access, Powerpoint, and Word
Excellent communication skills both verbal and written
Role Expectations
Effectively manage service charge enquiries, providing a responsive, excellent, customer-focused and efficient service
Co-ordinate and manage the end-to-end case management process, including customer contact, investigation and providing a clear and comprehensive response to the query
Producing clear, understandable breakdowns and summaries of service charges for customers
Proactively contact customers promoting the team as a key point of contact for any service charge concerns
Calculate and produce accurate actual and estimated service charges statements
Monitor and analyse the service charge spend on each scheme monthly, investigating and resolving any variations and where required or appropriate, proactively communicating with customers about these variations
Investigate queries, ensuring invoices and costs have been correctly allocated
Liaise with key internal and external partners
Respond to customer enquiries using case management techniques, investigating and escalating issues as necessary
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to bethany.wiles@servicecare.org.uk....Read more...
Job Title: Complaints and Insight Officer Location: NWI 7HE Contract Type: Temp ongoing We are seeking a dynamic and proactive Corporate Complaints & Insight Officer to join our clients team. In this pivotal role, you will be instrumental in delivering a first-class customer experience by effectively managing our complaints and insight function.Key Responsibilities:
Accurately record customer complaints in accordance with organisational policies and procedures.
Act as a Business Champion, supporting internal stakeholders in investigating and responding to complaints in alignment with the Principles of Dispute Resolution.
Proactively engage with internal and external stakeholders to prevent informal complaint escalation.
Conduct audits and scrutiny of complaints case handling to ensure compliance with regulatory and statutory requirements.
Identify and escalate concerns related to poor complaint case handling.
Maintain and improve administrative systems to support business activities.
Conduct targeted customer surveys to gather insights on services, ensuring data accuracy and generating insightful reports.
Utilise customer satisfaction results to drive service improvements.
Deliver high-level, customer-focused service to satisfy our customer's needs.
Provide informal advice and assistance to customers on complaints, aiming for resolution without formal escalation.
Regularly update IT systems and databases to maintain accurate and up-to-date records of complaints and inquiries.
Experience:
Strong analytical and problem-solving abilities.
Ability to work effectively both independently and as part of a team.
Demonstrated commitment to continuous improvement and delivering exceptional customer experiences.
Knowledge of regulatory and statutory requirements related to complaints management is advantageous.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.If you require any additional information regarding the position, please call Arran at Service Care Solutions on 01772 208966 or send an email to arran.fitchie@servicecare.org.uk....Read more...
Job Title: Repairs Call Handler Location of the job: Crawley, RH10 Contract type: Temp maternity cover Weekly hours: 42.5 hours per week Working hours: Monday-Friday Start date: ASAPJob Purpose The role of the repairs call handler is to handle a high volume of inbound calls to the repairs line while accurately diagnosing, raising and scheduling a wide range of repairs for residents and communicating regularly with all stakeholders (residents, colleagues and contractors). You’ll need to be confident using own initiative and have the ability to update systems and follow processes. Responsibilities
Act as the first point of contact for customers and colleagues, successfully handling a wide range of queries (including accurately diagnosing, scheduling and logging repairs) right first time only escalating to specialist teams and contractors when required.
Offer a speedy, consistent and professional customer experience across a range of channels (voice calls, live chats, emails, customer portal, mobile app, CRM, telephony systems, repairs systems, knowledge base, Orchard & Outlook).
Quickly and accurately record and update all customer contacts and requests for services, repairs, bookings and appointments using all relevant in-house systems.
Contribute in achieving contact centre targets for grade of service, abandoned calls, right first time, customer portal/app sign ups and overall customer satisfaction, following agreed policies and procedures.
Person Specification
Strong scheduling experience
Experience working in the social housing and/or repairs sectors
Excellent customer service skills
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Ryan at Service Care Solutions on 01772 208 966 or send an E-Mail to ryan.curwen@servicecare.org.uk....Read more...
Job title – Customer Relationship Officer
Location – Hackney, E8
Contract – Temporary ongoing
Hours – Full Time 36
Start Date: ASAP
We are currently recruiting for a looking for a Customer Relationship Officer. The role involves supporting the complaints team and provides a fantastic opportunity to gain vast experience and knowledge of Building Maintenance, working with various different stakeholders, teams, and with their residents.
The successful candidate will be at the heart of everything this company does, as customer experience is their top priority. They are looking for an individual who can bring excellent customer service skills to the table, along with the desire to learn and develop in a fast-paced, complex role.
Duties would include:
Support the complaints team in Building Maintenance
Provide excellent customer service skills to stakeholders, teams and residents
Gain vast experience and knowledge of Building Maintenance
Learn and develop in a fast-paced, complex role
Work towards this company's vision of being a place for everyone
Eliminate discrimination and disadvantage caused by social class
Work towards eradicating discrimination on the basis of race, religion, gender, gender identity, sexual orientation, disability, pregnancy and maternity, age and marital status
Interested in flexible working
Essential criteria and experience:
Proven experience in a property complaints environment or similar role
Excellent customer service skills
Ambitious and hardworking
Desire to learn and develop in a fast-paced, complex role
Ability to work with various different stakeholders, teams and residents
Commitment to eliminating discrimination and disadvantage caused by social class
Commitment to eradicating discrimination on the basis of race, religion, gender, gender identity, sexual orientation, disability, pregnancy and maternity, age and marital status
Interest in flexible working
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to Lewis.Hodson@servicecare.org.uk
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Job title – Housing Assistant Location – Newham (London) Contract – Temp – Ongoing Start Date: AsapOur client is looking for a Housing Assistant in London to join their team. You will be responsible for providing excellent customer service to all internal and external customers as well as providing administrative support to the wider team and managers.Role Includes:
Handle all customer inquiries courteously and professionally through various channels.
Resolve customer complaints and inquiries promptly within set timelines, coordinating with relevant departments when necessary.
Provide information and support to stakeholders to maintain service standards and customer satisfaction.
Identify and address training needs, assist in training delivery, and maintain performance statistics.
Maximise cash collection and ensure adherence to performance targets and standards.
Keep supervisors informed of workload and consistently meet operational requirements.
Prepare documentation, invoices, and financial information accurately and within deadlines.
Ensure compliance with legislation and procedures in debt collection and recovery processes, including identifying cases suitable for recovery and managing legal proceedings when necessary.
Ideal Candidate:
Strong communication skills
Strong Organisational experience
Experience in similar role
If you require any additional information regarding the position, please call Arran at Service Care Solutions on 01772 208966 or send an email to arran.fitchie@servicecare.org.uk....Read more...
Are you passionate about customer satisfaction and service improvement? We're looking for a Complaints Coordinator to join our team and take charge of ensuring complaints are handled effectively and efficiently. Key Responsibilities:
Respond to complaints promptly and appropriately, ensuring they are addressed within agreed timeframes.
Identify areas for service and system improvements based on complaint analysis.
Act as the primary point of contact for customers, providing clear communication and preventing further dissatisfaction.
Negotiate and influence stakeholders to achieve optimal outcomes and decisions.
Assist in planning improvement actions and ensure their successful implementation.
Collaborate with various council services to address issues raised during complaint investigations.
Maintain accurate data and records to aid management and strategic decision-making.
Candidate Requirements:
Strong communication and interpersonal skills.
Ability to negotiate and influence stakeholders effectively.
Analytical mindset with a focus on continuous improvement.
Experience in customer service or complaint handling roles preferred.
Knowledge of housing services and council operations is an advantage.
If you're ready to make a positive impact and drive improvements in customer service, apply now to join our team as a Complaints Coordinator!....Read more...
German Speaking Airline Customer Care Advisor
Salary: £26,000 per annum
Location: Canary Wharf, London
Hours: 40 paid hours per week
Shifts: Monday – Friday (8-hour shifts) between 7.00am – 6.00pm
Contract: Full Time, Permanent
Our client is collaborating closely with an international airline to assist them with bookings and customer enquiries and are looking for enthusiastic and passionate customer service professionals to join their team.
As an Airline Customer Care Advisor, you will play a crucial role in booking and modifying flights for customers, managing baggage, processing claims, and addressing various inquiries. Additionally, you will be instrumental in assisting customers who have missed their flights or experienced cancellations.
Your responsibilities will encompass handling incoming calls and emails, as well as making outbound calls, addressing a wide range of airline customer queries. If you possess flexibility, a positive attitude, keen attention to detail, and prior experience in the airline or travel industry, this role may be a perfect fit for you.
Main Responsibilities:
Assist customers in resolving issues accurately and efficiently.
Respond promptly to customer queries via email or phone, delivering a friendly and professional service.
Provide comprehensive airline customer service, covering changes, cancellations, lost baggage, complaints, claims, and other inquiries.
Demonstrate a high level of accuracy and proficiency in using systems, including Amadeus GDS and Salesforce, for data entry.
Contribute to the development and enhancement of processes and operational procedures.
Troubleshoot with customers to address concerns effectively.
Perform various administrative tasks as required.
Skills Requirements:
German written and verbal communication essential
Proven Amadeus GDS experience
Airline or travel experience
Experience of working in a fast paced Customer Care environment whilst maintaining a high level of attention to detail
An effective team player with a “can-do” attitude
Passionate about providing great customer care with a friendly personality
A confident and professional telephone manner
Self-motivated, proactive and able to work on your own initiative
In return for your hard work and commitment, our clients offers fantastic benefits, including:
Fun and sociable team environment working culture
Competitive Pension Scheme
Life Insurance
Eye test vouchers and discounts
Discounted corporate gym membership
Involvement with local charities and fundraising days
Campaign specific benefits including discounts, incentives and prizes
Apprenticeship qualifications and career flight path schemes
Recognition and reward schemes with Love to Shop Voucher rewards
Cycle to work scheme
Tech scheme
....Read more...
Japanese Speaking Airline Customer Care Advisor
Salary: £26,000 per annum
Location: Canary Wharf, London (Hybrid working after training)
Shifts: Monday – Friday (8-hour shifts) – Night Shift - Midnight – 9.00am
Contract: Full Time, Permanent
Our client is collaborating closely with an international airline to assist them with bookings and customer enquiries and are looking for enthusiastic and passionate customer service professionals to join their team.
As an Airline Customer Care Advisor, you will play a crucial role in booking and modifying flights for customers, managing baggage, processing claims, and addressing various inquiries. Additionally, you will be instrumental in assisting customers who have missed their flights or experienced cancellations.
Your responsibilities will encompass handling incoming calls and emails, as well as making outbound calls, addressing a wide range of airline customer queries. If you possess flexibility, a positive attitude, keen attention to detail, and prior experience in the airline or travel industry, this role may be a perfect fit for you.
Main Responsibilities:
Assist customers in resolving issues accurately and efficiently.
Respond promptly to customer queries via email or phone, delivering a friendly and professional service.
Provide comprehensive airline customer service, covering changes, cancellations, lost baggage, complaints, claims, and other inquiries.
Demonstrate a high level of accuracy and proficiency in using systems, including Amadeus GDS and Salesforce, for data entry.
Contribute to the development and enhancement of processes and operational procedures.
Troubleshoot with customers to address concerns effectively.
Perform various administrative tasks as required.
Skills Requirements:
Japanese written and verbal communication essential
Proven Amadeus GDS experience
Airline or travel experience
Experience of working in a fast paced Customer Care environment whilst maintaining a high level of attention to detail
An effective team player with a “can-do” attitude
Passionate about providing great customer care with a friendly personality
A confident and professional telephone manner
Self-motivated, proactive and able to work on your own initiative
In return for your hard work and commitment, our clients offers fantastic benefits, including:
Fun and sociable team environment working culture
Competitive Pension Scheme
Life Insurance
Eye test vouchers and discounts
Discounted corporate gym membership
Involvement with local charities and fundraising days
Campaign specific benefits including discounts, incentives and prizes
Apprenticeship qualifications and career flight path schemes
Recognition and reward schemes with Love to Shop Voucher rewards
Cycle to work scheme
Tech scheme
....Read more...
Job title – Customer Service Agent Location – Islington, N1 Contract – Temporary ongoing Hours – Full Time 35 hours Start Date: ASAP
We are currently recruiting for a Customer Service Agent, you will be responsible for providing exceptional customer service to clients in one of the company's hub locations. This is a full-time, face-to-face role that requires excellent communication and problem-solving skills, the role will be to support residents to access services by signposting to self-serve for those that can, supporting residents with assisted self-serve, whilst embedding strengths based conversations to support remaining residents with complex needs who will require a more wrap-around support package
Duties would include:
Signpost into the community and/or other company services, where appropriate, whilst also encouraging the use of self-serve for those that can and to support others with assisted self-serve.
To partake in quality conversations with service users by offering support with presenting need but also the underlying needs and issues using a strengths-based approach by making every contact count.
To work collaboratively with other services to embed prevention and early intervention into the company's approach to ensure those with more complex needs are provided with a wrap-around support package.
To deal with complex enquiries across all access channels i.e. telephone, face-to-face, email and written correspondence in accordance with customer care strategies and corporate policy.
To use the relevant technology systems to provide high-quality accurate advice.
To comply at all times with the dress code and/or to wear the uniform provided.
To maintain records and produce statistics where necessary.
To correctly handle in-coming post and link correspondence with existing files and to register applications for financial assistance from customers on the Corporate CRM within agreed timescales.
Essential criteria and experience:
Good experience of complex customer service delivery either face to face or on the telephone, dealing with the public directly in a service provider environment.
OR Good experience in the public sector working in front-line service delivery either face to face or over the telephone.
Experience of working with a diverse community in a resident-focused environment.
Experience of using IT & telephony systems and administrative procedures in a customer-focused organisation.
Ability to work collaboratively amongst a range of company services and voluntary partners.
Ability to partake in quality conversations using a Strength’s-Based approach to explore residents' holistic needs.
Ability to deal with simple and routine face to face, telephone and electronic enquiries in a tactful, courteous and efficient manner.
Ability to communicate appropriately and effectively with clarity both orally and in writing.
Able and willing to be flexible and responsive in relation to working times, patterns and locations.
Understanding of equalities issues and commitment to achieving equality of opportunity in service delivery.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to Lewis.Hodson@servicecare.org.uk....Read more...
Customer Service Assistants - Part-time 20 hours - Stornoway - Highlands and Islands - £12.00 per hour Hours of work:20 hours per week Flexible between operational hours 06.30 - 20.00 Monday - Sunday Over time available CBW have two part time opportunities for customer services assistants to work in a client facing environment on a permanent basis. This position can give you a great amount of flexibility as the hours can be worked between the operational hours. Plenty of OT is also available! Duties & Responsibilities: Open and closing the facility Providing excellent customer serviceRepresenting the company in a positive manner Meeting and greeting Taking calls General administration tasks Salary & Benefits25 days holiday and bank holidays pro-rataFlexible working Company parking Overtime available ....Read more...
Full time Receptionist with great customer service skills needed for a leading importer & distributor in North London N4
THE ROLE
As Receptionist you will be the initial point of contact for meeting and greeting visitors, including providing information and hospitality to clients. As well as reception duties there will be some general office administration - filing / checking stock / helping with meetings, ordering stationary, supplies etc.
Working hours for this role are 8.30 am to 5.30 pm, Monday to Friday
THE COMPANY
Our London based client is one of Europe’s leading importers and distributors of quality products from around the world. Friendly and fun office atmosphere
THE PERSON
As Receptionist you will ideally have some experience in a similar customer facing role. You will also need:
excellent customer service skills
knowledge of Word, Excell, Outlook etc
a friendly disposition
excellent communication skills
Working hours for this role are 8.30 am to 5.30 pm, Monday to Friday
If you wish to be considered for the role of Receptionist, please forward your CV quoting reference 240538C
WE REGRET WE CAN ONLY ACCEPT APPLICATIONS FROM PERSONS AUTHORISED TO WORK WITHIN THE UK
Applications are invited with experience in: receptionist customer service front desk reception administration office communication Word North London N4 jobs....Read more...
Tudor Employment are recruiting a Customer Relations Specialist for our client based in Cannock.This is a full-time temporary position.Are you the right person for this role? Key attributes of the Customer Relations Specialist are:
Self motivationWork under your own initiative and as part of a teamUnderstand the need for processResilientTelephone sales experiencePrior utilisation of a CRMProven experience in objection handlingContractual NegotiationsWaste industry knowledgeExperience with IT/ CRM systems
Have GCSE’s in English/Maths (or equivalent) at Grade C or aboveWhat will I be doing? Key duties of the Customer Relations Specialist will include:
Work with the Customer Experience Advisors to ensure all aspects of customer contacts are accurately captured and cases created and processed in a timely mannerEnsure that all customer activity/communication is logged in Sales force to provide visibility to other stakeholders Regularly communicate with the Operational Teams to keep them informed of customer relationship activities (and root cause analysis) associated with their DepotsEnsure all stakeholders are fully briefed regarding all associated customer relationship strategiesUnderstanding fully the reason for the customer’s call and their concerns and creating actions to ensure that all TTT risk is minimised and the customer is retainedTo nurture and repair relationships with existing customers potentially looking to leaveRepresent the best interests of the company and promote the value of our strategic objectives and purposeRespond appropriately to all Sales force cases and customer communications in a timely manner achieving the corporate KPI’s setRecognising the internal customers and ensuring efficient communicate with a customer centric ethosPrepare and issue quotations, contracts and all service related enquiriesFollow up with customers through the SCR process to ensure their continued customer satisfaction going forwardTo proactively influence customer service measures including NPS, Trustpilot and all social media outletsTo incorporate any reasonable practicable duties to achieve an excellent customer experience
What are the hours of work?This is a full-time vacancy, working Monday-Friday 8AM-5PM.What is the rate of pay?£11.69 per hour.How do I apply?In order to be considered for this position or for further information please contact our Commercial team on 01922 725445 extension 1020 or 1004 or submit your CV to commercial@tudoremployment.co.uk, quoting ref TEAVEOCSS/18Applicants can also register online by clicking the link – https://tinyurl.com/ONLINECOMTEMP1For information on all of our roles, please refer to www.tudoremployment.co.uk.#TeamTudor await your call!....Read more...
Car Park Attendant Royal Berkshire Hospital £11.44 per hour - 16 hours a week 8am 4pm on Saturday and Sunday Permanent
Do you have good customer service skills?
Are you a reliable team player who is also able to work independently?
Are you good under pressure?
If you answered yes then you may be what we are looking for!
An opportunity has arisen working weekends at Royal Berkshire Hospital in Reading as a Car Parking Attendant. Car parking attendants are n incredibly important part of the business, allowing the smooth running of operations. You will be an integral part of the team providing an excellent service to customers.
Could you be the person for this role? Keep reading!
What youll do
- You will provide a high standard of customer service to all car park users and resolves customers concerns.
- You will conduct patrols in & around the area.
- You will ensure methods for issuing tickets and collecting cash.
- You will operate and clean parking control equipment as appropriate including general cleaning duties.
- You will regulate entry and exit of vehicles to and from car park.
- You will monitor the appearance of the designated car park, taking action to ensure that Company standards are achieved and maintained.
What youll bring:
- Excellent oral and communication skills.
- Excellent interpersonal skills.
- Excellent customer service skills.
- Ideally with SIA License, Minimum Security Guarding preferably however training can be given for the right candidate.
Does this sound like you? Click apply today and one of our team will be in touch soon!
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared. With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.....Read more...
