Job title: Customer Service Advisor
Reference: E113362
Location: St Helens
Duration: Permanent
Start date: asap
Salary: to £26,500 pa
Are you looking for a new and exciting career as a Customer Service Advisor with a leading manufacturing company ?
We’re recruiting a Customer Service Advisor on a permanent basis in St Helens, based full time in their office.
Joining and established Customer Service team, you will provide Customer Service advice and support to both existing and new customers. Taking full responsibility of orders received to ensure customer satisfaction and brand reputation is sustained.
Responsibilities
To work closely with Warehouse, Logistics and Production
Communicate product information to the company’s customers
Communicating courteously with customers by telephone and email
Calling customers to provide a one-to-one service
Handle all customers’ enquiries
Providing help and advice to customers, using the company products or services
Process orders received from customers in SAP and generate the correct paperwork to enable the Warehouse /Logistic Manager to process customer’s requirements
Process Electronic Orders
Maintain a “Goods Return” record with the company’s IT system, enabling the Warehouse/Logistic manager to cross refer for any goods returned by customers
Provide a communication link between Customers and external sales team
Promote company policies in respect of Health and safety and ISO 9000 policies
Were applicable maintain records required by ISO 9000
Carry out ad hoc duties as and when required
Candidates will need:
SAP experience
Customer Service experience
Microsoft applications, such as Word, Excel and Outlook
Excellent verbal and written communication skills
Knowledge and application of Customer Service procedures
Knowledge and application of QA procedures
Aptitudes
Attention to detail
Open, approachable, and friendly personality
High personal and professional motivation
Team player with a positive 'can do' attitude
On offer
A Salary to £26,500 pa is on offer with an impressive benefits package including a contributory pension, simply health insurance, free parking, free hot and cold beverages, fresh fruit, gym membership, free hot lunch (once a month), family fun days, free Christmas party for you and partner. In addition, they offer 33 days' annual leave (25 + 8 bank holidays including bank holidays)
Location: St Helens WA10
Working Hours: Monday to Friday - 39.5 hours per week
....Read more...
Customer Service Advisor (On -Street Notice Processing) - Wigan - Full Time; 37.5 hours per week - £22,308 per annum
Do you have customer service experience?
Are you a good communicator?
An exciting opening has arisen for a Customer Service Advisor to join our friendly team based in the customer service centre in Wigan. If you thrive in a fast-paced atmosphere, are organised, and have an eye for detail, then this role is made for you! We are passionate about the service provided and most of all take pride in our people.
We are looking for an excellent team player with great communication skills who thrives under pressure and with the aptitude to multi-task. Could this be you?
What will you do?:
- Answering customer enquiries via telephone and email in line with APCOA service level standards. Specific training in practices will be provided to you.
- Use knowledge of processes, laws, and policies to advise customers.
- Undertake clerical tasks in line with KPIs and within SLAs.
This list is not exhaustive and is subject to variation as the contract requires.
What will you bring?:
- Customer service experience
- A good basic level of education.
- Interpersonal skills, with the knack to build positive working relations.
- Competence to prioritise work, multi- task and maintain organisation.
- Uses initiative, looks for positive outcomes.
Skills, interests, and qualities:
Self motivated with a pro-active nature
Positive behaviours with colleagues and customers.
Excellent problem solving skills.
Punctual and reliable.
Knowledge of excel.
What is on offer to you?:
- 37.5 hours per week
- Full uniform
- Training and development
- Company Pension
- Employee Discount Scheme
- Once monthly free staff lunch
- Free parking
- Income: £22,308
Working hours and conditions:
Monday to Friday 0900-1700. 30-minute lunch break, plus 15-minute morning and afternoon break allowance.
Does this opening sounds like a fit for you?
Apply now and a member of the APCOA recruitment team will be in touch with you.
APCOA is a fair place to work regardless of age, race, gender or level in the business. Offering a exciting work atmosphere where successes are shared. With challenging projects and an atmosphere of fostering and support. Staff have the training prospects to fulfil their potential while aiming for excellence in their work.....Read more...
*********************Customer Service Coordinator**********************We are looking for a customer service coordinator for a fixed term contract in High Wycombe.This is a lovely opportunity to work for a well established and dynamic company in their lovely modern offices based in High Wycombe.This sis a fixed term contract paying up to £35K pro rata.You will ned to have excellent communication skills and be very well organised with the ability to prioritise tasks in a methodical fashion.You will need to be well versed in the Microsoft suite of word, Excel and Outlook.You will also have used the ERP system COINS.The role will be essentially supporting the customer services manager and the MD.You will be managing the inbox and liaise between customer and client to arrange appointments so some experience in diary management is important.You will also be managing general supplies for the office.If you are a great communicator with customer service experience an good IT experience especially exposure to COINS then get in touch today.....Read more...
Job Title: Office Administrator Location: High Wycombe, HP11Hours: 8am-5pm – 40 hour weekSalary: £23,795 per annumAre you available immediately to start a new role with a great company? Do you enjoy the buzz of supporting customers in a busy office environment? Are you interested in joining a fun, hard-working team? Then this role is for you. We offer a Great team environment, supportive and motivational management and providing a service that really does make a difference. A fantastic opportunity for a Customer Service Administrator to join a local and growing business, working full time hours in the High Wycombe area.Full training is given Key duties will include: Supporting incoming queries from customers, by phone or emailResponding to inquiries within the required SLA’sLogging all correspondence on the internal systemLiaising with external colleagues and supporting the field-based team with arranging appointmentsAll other office admin as requiredThe successful candidate will:Have demonstrable experience of working within a fast-paced, customer focused environment Be dedicated, reliable and always committed to delivering an excellent service to customers Show excellent attention to detail Have strong communication skillsEasily accessible with public transport with both bus routesPrevious successful candidates have come from a background within: Customer Service Advisers, Customer Service Agents, Customer Services Executives, Customer Service Supervisors/Team Leaders Customer Support, Help-Desk Executives, Retention Agents, Administration, Office Support, Retail, Telesales etc.Office location within close proximity of High Wycombe Town Centre, easily commutable by car or public transport from: High Wycombe, Downley, Princes Risborough, Marlow, Lane End, Wooburn Green, Bourne End, Beaconsfield....Read more...
Job Title: Service Advisor
Location: Kings Langley, UK
Salary: £28,000 - £32,000 per annum
Are you an experienced Service Advisor looking to work with luxury and high-end vehicles? Do you thrive in a customer-focused environment where you can utilize your exceptional communication skills and automotive knowledge? If so, we have an exciting opportunity for you at an independent dealership specializing in high-end cars in Kings Langley.
Responsibilities:
Act as the main point of contact for customers, providing exceptional service and maintaining strong relationships.
Schedule service appointments and effectively manage the workshop diary to ensure efficient workflow.
Liaise with technicians to coordinate vehicle repairs and maintenance, ensuring timely completion and customer satisfaction.
Provide accurate estimates and explanations of work required, including costs and timeframes, to customers.
Handle customer inquiries, complaints, and feedback professionally and efficiently, striving to exceed expectations.
Requirements:
Previous experience as a Service Advisor in an automotive dealership or service centre is essential.
Strong customer service skills with the ability to build rapport and communicate effectively with customers.
Automotive knowledge and understanding of high-end vehicles, including luxury brands and models.
Excellent organizational and time-management skills with the ability to prioritize tasks effectively.
Proficiency in computer systems and software, including service management and scheduling tools.
Benefits:
Competitive salary package ranging from £28,000 to £32,000 per annum.
Opportunities for career development and advancement within a growing independent dealership.
Supportive and collaborative work environment with a focus on employee well-being.
Chance to work with luxury and high-end vehicles, providing a unique and rewarding experience.
If you are a passionate and customer-focused individual with a background in automotive service, we want to hear from you. Join our team in Kings Langley and be part of our commitment to excellence in servicing high-end cars.
How to Apply:
To apply, please send your CV and a cover letter outlining your relevant experience and qualifications to [contact email]. Please include "Service Advisor - Kings Langley" in the subject line of your email. We look forward to receiving your application and considering you for this exciting opportunity!
Hammond Recruitment Group is acting as an Employment Agency in relation to this vacancy.....Read more...
Job Title: Service Advisor
Location: Kings Langley, UK
Salary: £28,000 - £32,000 per annum
Are you an experienced Service Advisor looking to work with luxury and high-end vehicles? Do you thrive in a customer-focused environment where you can utilize your exceptional communication skills and automotive knowledge? If so, we have an exciting opportunity for you at an independent dealership specializing in high-end cars in Kings Langley.
Responsibilities:
Act as the main point of contact for customers, providing exceptional service and maintaining strong relationships.
Schedule service appointments and effectively manage the workshop diary to ensure efficient workflow.
Liaise with technicians to coordinate vehicle repairs and maintenance, ensuring timely completion and customer satisfaction.
Provide accurate estimates and explanations of work required, including costs and timeframes, to customers.
Handle customer inquiries, complaints, and feedback professionally and efficiently, striving to exceed expectations.
Requirements:
Previous experience as a Service Advisor in an automotive dealership or service centre is essential.
Strong customer service skills with the ability to build rapport and communicate effectively with customers.
Automotive knowledge and understanding of high-end vehicles, including luxury brands and models.
Excellent organizational and time-management skills with the ability to prioritize tasks effectively.
Proficiency in computer systems and software, including service management and scheduling tools.
Benefits:
Competitive salary package ranging from £28,000 to £32,000 per annum.
Opportunities for career development and advancement within a growing independent dealership.
Supportive and collaborative work environment with a focus on employee well-being.
Chance to work with luxury and high-end vehicles, providing a unique and rewarding experience.
If you are a passionate and customer-focused individual with a background in automotive service, we want to hear from you. Join our team in Kings Langley and be part of our commitment to excellence in servicing high-end cars.
How to Apply:
To apply, please send your CV and a cover letter outlining your relevant experience and qualifications to [contact email]. Please include "Service Advisor - Kings Langley" in the subject line of your email. We look forward to receiving your application and considering you for this exciting opportunity!
Hammond Recruitment Group is acting as an Employment Agency in relation to this vacancy.....Read more...
CUSTOMER EXPERIENCE EXECUTIVE – NEW BUILD RESIDENTIAL
LONDON - BRENT CROSS
UPTO £40,000 + BONUS + EXCELLENT CULTURE
Get Recruited are recruiting on behalf of a leading high end company within the real estate industry. Our client work on small and large projects, providing impeccable service and are well known for their excellent customer support. You will work within the Customer Experience team and assist with pre completion inspections, customer communications, completions, handovers, home demonstrations and deal with snag and defect management.
This is a great role for someone who has worked within a Customer Care, Customer Success Executive, Senior Customer Executive, Property Sales Consultant, Property Professional, New Homes Sales Consultant, New Build Residential Consultant
THE ROLE:
Managing the process of apartment completions
Working closely with purchasers or other agents providing the best level of customer experience
Act as the main point of contact for potential buyers, providing information about new homes, prices and availability
Build and maintain relationships with potential buyers, providing excellent customer service throughout the process
Conduct property viewings highlighting the features and benefits of each property
In charge of purchaser snagging and defects
Liaising with contractors on snags and defects, ensuring that service level agreements are met
THE PERSON:
Must have New Build Residential experience
Must have experience within a similar role handing snags and defects
Excellent communication skills, both written and verbal
Self-motivated and results-oriented
Ability to work independently and as part of a team
Get Recruited is acting as an Employment Agency in relation to this vacancy.....Read more...
CUSTOMER EXPERIENCE EXECUTIVE – NEW BUILD RESIDENTIAL
LONDON
UPTO £40,000 + BONUS + EXCELLENT CULTURE
Get Recruited are recruiting on behalf of a leading high end company within the real estate industry. Our client work on small and large projects, providing impeccable service and are well known for their excellent customer support. You will work within the Customer Experience team and assist with pre completion inspections, customer communications, completions, handovers, home demonstrations and deal with snag and defect management.
This is a great role for someone who has worked within a Customer Care, Customer Success Executive, Senior Customer Executive, Property Sales Consultant, Property Professional, New Homes Sales Consultant, New Build Residential Consultant
THE ROLE:
Managing the process of apartment completions
Working closely with purchasers or other agents providing the best level of customer experience
Act as the main point of contact for potential buyers, providing information about new homes, prices and availability
Build and maintain relationships with potential buyers, providing excellent customer service throughout the process
Conduct property viewings highlighting the features and benefits of each property
In charge of purchaser snagging and defects
Liaising with contractors on snags and defects, ensuring that service level agreements are met
THE PERSON:
Must have New Build Residential experience
Must have experience within a similar role handing snags and defects
Excellent communication skills, both written and verbal
Self-motivated and results-oriented
Ability to work independently and as part of a team
Get Recruited is acting as an Employment Agency in relation to this vacancy.....Read more...
Job role:- Customer Service Manager [Automotive]
Location:- Battersea
Salary:- £42,000
Were recruiting for an Customer Service Manager in the Battersea area to join one of the UK's top Premium Dealership Group's.
You'll be a representative of a well-known Iconic Franchise, being the backstop for the service department and running a team of Service Advisors.
No two days are the same, you'll be involved with meet and greets in the morning, guiding customers A-Z through the day with updates on their service status, leading from the front and at the back.
One of the more fulfilling aspects here is helping a huge variety of clients, and alongside your customer service skills [and a good pair of wellies] you'll take care of the day-to-day reporting, performance reviews, training and all aspects of the Service Reception.
Training with the brand will be given, and succeed in this role, you'll be seen moving into a Service Manager role within the business in the future if you'd want it.
Requirements?
- The ability to deliver outstanding customer service to a variety of customers, in a variety of departments.
- The management skills to lead the team to the end goal
- Promptitude and great relationship skills with customers and colleagues alike
- That's it.
Does this sound like something that would suit you?
Shift your Motor Trade career up to the next gear and hit 'apply' below with your CV for a chat further. Or you can speak to Eric Duxbury @ Holt Recruitment on 07885 857727 / or send your CV to eric@holtrecruitment.com. He can tell you everything about your next challenge.....Read more...
Job Title: Senior Customer Experience Design ManagerLocation: Middle EastPackage: £90,000-£100,000, plus family package, plus benefitsI'm currently supporting a global hospitality group, based in the Middle East, with their search for aSenior Customer Experience Design Manager.The group are one of the pioneering brands, globally, when it comes to luxury hospitality - and this has been recognised through numerous regional, continential, & global awards.They are now in the process of building a whole new segment of the business, which will focus on everything Product, Design, & Development.The role will be reporting directly into the Senior Catering Operations & Performance Manager and in short you'll ultimately be responsible for contributing to translating the company's vision into tangible and implementable product and service concepts across onboard and ground / lounge product and service areas. Research and create products and services that reflect brand values, and that provide a more personalized and integrated customer journey. Additionally, implement continuous improvement plans that safeguards the company's continuous commitment to enhanced customer experience.What we need:
Min. Bachelor’s Degree or Equivalent10+ years of experience in translating brand vision into tangible and implementable product & service concept at major international airline.Proven experience of Customer Experience Design at a major international airline.Advanced level of understanding of hospitality process, procedures & standards.Advanced understanding of F&B and onboard services.Experience developing inspirational, elegant and successful products for airlines, hotels and other hospitality companies.Advanced level of understand of customer experience & customer journeys.Excellent ability to communicate and translate vision into concepts & contexts.....Read more...
We are looking for an experienced Customer Co-ordinator to join our client in Poole.
This company can boast a friendly and close-knit team with a great dynamic, they are looking for someone to add value and build their customer base, the position offers lots of variety as you'll be looking after a wide range of market sectors.
The main purpose of the Customer Co-Ordinator will be to build and develop relationships with your given customers in order to maintain the highest levels of customer satisfaction. You will be the main customer contact for around 20 customers ranging from small to large, delivering excellent service is paramount to this role.
The duties of the successful Customer Co-ordinator will involve:
- Produce labour costings and quotations
- Accurately loading sales orders into the system
- Hosting customer meetings on and off site
- Conducting contract reviews with other internal departments
- Talking to your customers about other potential business
- Project management
- Provide information and support regarding our services
- Keeping accurate records of actions and correspondence
Requirements to be considered for this Customer Co-ordinator role:
- Previous experience within customer service or sales essential, within a manufacturing or electronic business would be advantageous
- Strong IT and communication skills are essential
- Process driven
- Inquisitive nature, desire to understand full processes and learn how products are made.
- Ability to manage situations with customer using diplomacy and tact
- Confident speaking with customers on the phone
Benefits for the successful Customer Co-ordinator role:
- Free parking
- Holiday bookable by the hour
- Voucher incentive raffles
- Birthday voucher
This position is permanent and has the opportunity for training and progression, salary is up to £25-30k DOE and can offer an immediate start.
If you are an organized and forward thinking person looking for the next step in your career please apply now and Yasmin will discuss in more detail.....Read more...
Service Advisor - Agricultural Dealership - Wymondham
Holt Automotive are working on behalf a main dealership in the Agricultural Sector. They have the requirements for an experienced Service Advisor/Administrator to join their successful service team. Previous experience within a similar environment & internal systems required.
- Part-time or Full-time Hours available
- Salary DOE + Bonus Opportunity
- 25 to 40 hours per week between 8am and 5pm Monday to Friday.
- Company benefits, 32 Days annual leave inc Bank (Full-time) Sick pay, Pension etc.
Key role and responsibilities for this Service Advisor role in Wymondham:
- Ensure customers are aware of service and repair work required to their vehicles in a professional manner
- Advise on estimated costs of repairs and work to be undertaken
- Sell additional products as appropriate to customers needs
- Advise on timescales and collection arrangements
- Produce job cards on in-house computer system
- Update customer and vehicle records
- Document all warranty work in accordance with manufacturer policy
- Preparation and completion of invoices
Minimum requirements for this Service Advisor role in Wymondham:
- Experience in a similar role, as a Service Admin / Service Advisor or similar
- An ability to sell additional products and services to customer
- Experience of using commercial databases
- Excellent communication skills and the ability to deliver outstanding customer service
- The ability to manage multiple tasks
Service Advisor - Agricultural Dealership - Wymondham....Read more...
Service Advisor - Agricultural Dealership - Esher
Holt Automotive are working on behalf of a main dealership in the Agricultural Sector for their branch in Esher. They have the requirements for an experienced Service Advisor/Administrator to join their successful service team on a part-time basis. Previous experience within a similar environment & experience with internal systems is required.
- Part-time or Full-time Hours available.
- Salary DOE + Bonus Opportunity
- 27.5 hours per week - 9am to 2.30pm Monday to Friday
- Company benefits, 32 Days annual leave inc Bank (Full-time) Sick pay, Pension etc.
Key role and responsibilities for this Service Advisor role in Esher:
- Ensure customers are aware of service and repair work required to their vehicles in a professional manner
- Advise on estimated costs of repairs and work to be undertaken
- Sell additional products as appropriate to customers needs
- Advise on timescales and collection arrangements
- Produce job cards on in-house computer system
- Update customer and vehicle records
- Document all warranty work in accordance with manufacturer policy
- Preparation and completion of invoices
Minimum requirements for this Service Advisor role in Esher:
- Experience in a similar role, as a Service Admin / Service Advisor or similar
- An ability to sell additional products and services to customer
- Experience of using commercial databases
- Excellent communication skills and the ability to deliver outstanding customer service
- The ability to manage multiple tasks
Service Advisor - Agricultural Dealership - Esher....Read more...
Service Advisor - Agricultural Dealership - Albourne
Holt Automotive are working on behalf a main dealership in the Agricultural Sector. They have the requirements for an experienced Service Advisor/Administrator to join their successful service team. Previous experience within a similar environment & internal systems required.
- Part-time or Full-time Hours available
- Salary DOE + Bonus Opportunity
- 25 to 40 hours per week between 8am and 5pm Monday to Friday.
- Company benefits, 32 Days annual leave inc Bank (Full-time) Sick pay, Pension etc.
Key role and responsibilities for this Service Advisor role in Albourne:
- Ensure customers are aware of service and repair work required to their vehicles in a professional manner
- Advise on estimated costs of repairs and work to be undertaken
- Sell additional products as appropriate to customers needs
- Advise on timescales and collection arrangements
- Produce job cards on in-house computer system
- Update customer and vehicle records
- Document all warranty work in accordance with manufacturer policy
- Preparation and completion of invoices
Minimum requirements for this Service Advisor role in Albourne:
- Experience in a similar role, as a Service Admin / Service Advisor or similar
- An ability to sell additional products and services to customer
- Experience of using commercial databases
- Excellent communication skills and the ability to deliver outstanding customer service
- The ability to manage multiple tasks
Service Advisor - Agricultural Dealership - Albourne....Read more...
Assistant Director Customer Service and Transformation – Surrey £800per day – On going contractLocation – Weybridge (Hybrid working)As the operational and strategic lead for our customer experience functions, lead and drive the creation, transformation, and operational excellence of a new Customer Experience approach and Customer Hub for the county council. Delivering a customer experience that is modern, responsive, high quality and maximises the volume of first contact resolution. Through strategic leadership and innovative approaches, ensure that services are accessible, efficient, and inclusive, fostering trust, confidence, and delight among customers. Transform how we collectively engage and support residents to maximise efficiency and optimise how we use systems, data and the workforce to deliver a seamless and personalised journey for our customers. Work across all our directorates to establish an inclusive hub that brings together and aligns the systems, ways of working and culture of all members of the council’s workforce engaged in providing first line customer and resident support, going further to improve resolution rates and outcomes. Embed a culture of continuous improvement and high performance, balancing these transformational goals with operational stability, providing strategic and operational leadership to the range of services and functions supported by this new hub.We will do this and provide customer experience excellence by:
Delivering a joined-up customer journey with a focus on listening, better information, effortless interactions, and swift resolutionsDeveloping accessible services designed around customer needs, using intelligent automation and technology, adopting a preventative and proactive approach.Creating inclusive approaches, ensuring our self-serve experience connects customers to the right assistance and support at the right time.Streamlining processes to provide an easier, more convenient service, with the option to speak to someone if needed.Building customer trust, confidence, and delightReducing cost and maximising efficiency and effectiveness
To operate effectively in this role, you will need:
Substantial and robust senior management experience in a large and complex customer services business environment.Demonstrable experience of leading large scale change activity with a focus on understanding, managing and exceeding customer expectations.Demonstrable awareness of the operating context and issues facing local government and the wider economy as well as within the designated functional areas.Substantial knowledge of policy, practice and delivery in the services covered by the Customer Experience functions.Ability to demonstrate personal resilience and determination in overcoming challenges and obstacles to deliver exceptional results.Demonstrable experience as an exemplary people leader able to provide visible and dynamic leadership and embed a culture of performance excellence and accountability.Credibility and an authoritative and influential approach, able to collaborate across service and organisational boundaries to drive innovation.Politically astute at the highest level and able to work and deliver complex policy areas in a political environment. Other requirementsPolitically restricted officer post.On call - be available if required to maintain key service delivery and in the event of a serious incident.
To find out more information please contact Deanna at Deannac@4recruimentservices.com Recruitment is done in line with safe recruitment practices. We are an equal opportunity....Read more...
Job Title: : Housing Repairs Co-ordinators
Locations: London N7 (Office based 5 days a week)
Contract Type: Temp ongoing
Work Pattern: 35 hours per week
Start Date: Asap
To support the Repairs team and to contribute to the efficient running of Property Services by managing the works scheduling administrative process ensuring that maximum standards of customer care are delivered.
Job Role –
Manage and co-ordinate the diaries of Trade Operatives so that workloads can be scheduled, adjusted and managed within the computerised diary system and associated telephony, to make best use of the skills and expertise available.
Diagnosing repairs accurately and raising orders on IT systems to contractors
Answering high volume of calls in a contact centre to ensure targets are met
Providing excellent customer care and handling difficult situations in an open and honest manner
Liaising with other departments, agencies, and contractors as appropriate
Processing service requests in line with policy and providing advice and information to customers
Working pro-actively with team members to improve customer service delivery
Dealing with customer complaints in accordance with the Complaints procedure
Undertaking training, seminars, meetings and other events designed to improve communication and assist with the effective development of the post holder and service area
Contributing towards the overall service objectives and targets of the Housing Repairs Services Team
Candidate Requirements –
Minimum of 1 year’s experience of working within a responsive repairs environment and housing management systems
Proven experience of coordinating, managing and maintaining appointments and diaries of maintenance operatives within a fast-paced and pressurised environment.
Strong Customer Service and Administration Skills
Demonstrable customer service skills in a front-line role (face to face or telephony)
Demonstrable knowledge of work planning/scheduling processes and requirements
Proven ability to analyse and solve problems
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to Lewis.Hodson@servicecare.org.uk
....Read more...
Laboratory Coordinator / Customer Service Representative is required for a Permanent role for an established global company in the Birmingham / West Bromwich area. Salary up to £25,000 (DoE) + excellent benefits (see below). The Laboratory Coordinator will be working 40 hours Mon–Fri Days possibly on a hybrid basis (once trained up) plus possible flexi-time based over the core business hours.
Salary & Benefits:
Salary up to £25,000 pa (DoE)
40 hours per week, Monday to Friday 8am – 4:30pm (possible flexi-time)
Hybrid working, once trained up.
26 days hols + B/hols
In-house and external training provided
Enhanced Company pension (up to 11% employer contribution if employee contributes 7%)
Life Assurance (6x basic salary)
Salary sacrifice heath care scheme (BHSF)
Company sick pay after qualifying period of one year
Perkbox
Objective: Reporting to the Laboratory Manager, working as part of a laboratory team in providing our customers with excellent, technically competent service and support the laboratories to deliver a maximum five-day turnaround for all items sent to our Birmingham based laboratories.
The successful Laboratory Coordinator / Customer Service Representative day to day duties will include:
Full understanding of all laboratory logbooks and ongoing orders (order tracking).
Building a weekly report which encompasses all laboratories and reporting to the Laboratory Manager.
Raising courier collections from customer sites
Management of sub-contracted orders
Retrieving third-party quotes / raising & receipting of purchase orders and chasing third parties
Taking calls & queries regarding current orders on lab email or phone.
Handling failure reports
Quoting customers for replacements or repairs
Ordering replacement products – chasing and keeping on track.
Updating planner, organising customer drop offs & collections for Stores & Delivery Operative
Contacting customers to organise drop-offs & collections.
Additional laboratory administrative tasks; including data entry on occasion.
Working with the laboratory team on continuous improvement projects.
Scheduling field calibration work.
Any other duties deemed appropriate within the scope of the role and in line with skills and experience.
To observe and comply with all Company policies.
To undertake and attend training courses is necessary to develop and maintain competence to undertake the role.
The ideal Laboratory Coordinator / Customer Service Representative role will majority of the following experience / skills / characteristics:
5 GCSE qualifications at grades A*-C / 4-9, or equivalent
Relevant business, customer service or administration qualifications.
Experience in customer services or sales for an engineering or manufacturing company to other businesses.
Excellent telephone manner and communication skills
Excellent IT skills - MS Word, MS Excel, Outlook
Administrational experience, able to raise and process quotes, purchase orders, invoices etc.
Good organisational skills able to prioritise, multi-task and work to deadlines
Friendly, approachable and flexible as role may evolve in time.
Hardworking, willingness to learn, pursue self-development and provide a quality service to customers.
Prior experience of using CRM system, preferably Salesforce (desirable)
Experience of Asset Management / Goods In/Out (desirable)
To have a basic understanding of the calibration process and laboratory quality systems (desirable)
Key Words: Laboratory Coordinator, Customer Service Representative, Administrator, CSR, Admin Assistant, Asset Management, Stock Control, Administration, Clerical, Asset Co-ordination, Internal Sales, B2B, Business to Business, MS Office, Equipment Co-ordination, Customer Services, Procurement, Purchase, Buying, MS Office, CRM, Customer Relation Management Software, Salesforce, Calibration, Engineering, Manufacturing, Aerospace, Automotive, Full Time, Permanent, Hybrid, Birmingham, West Bromwich, Smethwick, Dudley, Walsall, West Midlands
The successful Laboratory Coordinator / Customer Service Asset Controller will need to be methodical, numerate, organised, possess good communication skills, PC literate (Outlook, Word & Excel). flexible as you may be required to work overtime and other duties not mentioned in this job description. You will have the relevant qualifications or experience, be punctual, conscientious, keen and have a practical approach to work.
If you are interested in Laboratory Coordinator / Customer Service Representative / CSR and have the required experience please click the apply now button.....Read more...
Family run business within the automotive industry in Reading are seeking a professional Service Advisor to join their commercial services team. Ideally you will have some Customer Service Advisor experience, not necessarily within commercial vehicles but we also invite applications from Service Advisors within other areas of the automotive industry.You will work Monday to Fridays (40 hours per week) and 1 in 3 Saturdays (8.00am to 12 Noon) paid at 1.5 in addition to your salary and bonus.Responsibilities: Deal with customer needs face-to-face and over the phone with a professional and friendly approach
Work in Progress (WIP) control for the workshopMOT and service schedulingUpdating customers with vehicle progress, monitoring all work to ensure that it is completed by the times required and to report any likely delays to the customerClarify for the customer and workshop the basis for the repair - Retail / Warranty / ContractTo promote additional workshop services/repairs where applicableTo identify and add parts to WIPsCheck the account detail and level of credit left, obtain authorisation and obtain order numbers from customersTo ensure parts are ordered/requisitioned once relevant authority is receivedInform customer of outstanding campaigns and arrange for work to be completedTo ensure customer reception area is maintained to a high professional standard at all timesTo order/ arrange sub-contract workTo assist and develop parts sales with the objective of meeting relevant targetsTo cost completed work and raise invoicesTo account for all cash, cheques etc received and to ensure that all work done and parts used are charged to appropriate accountsBuild rapport with all staff and customersTo maintain vehicle history and service records in an accurate, efficient and timely manner in line with customer requirements and operator licence standardsTo maintain invoice filing in an accurate, timely and efficient mannerTo ensure up to date knowledge and training on all franchise requirementsTo undertake such other tasks as may reasonably be requiredTo enhance the image and reputation of the company whilst supporting its commercial interestsTo comply with good health and safety practice, all statutory requirements, company policies and standard procedures
The Perfect Candidate Will Have
Excellent customer service skillsExcellent interpersonal, verbal and written communications skillsProven organisational and administration skillsProactive approach to workAble to work to deadlinesProblem solving skillsTechnical knowledgeAnalytical skills including working with statistical and costing informationAbility to work in a fast pace environment and multitask both alone and part of a team
Training programmes available, my client are offering exceptional benefits. ....Read more...
Job Title – Customer Advisor
Location – Middlesbrough TS1
Contract – Ongoing
Hours – 37
Role summary –
An exciting opportunity has arisen for a Customer Advisor to join this company, a leading organisation in the public sector. This is a full-time position, based in Middlesbrough, offering a competitive salary and benefits package.
Key Responsibilities:
Providing excellent customer service to clients and stakeholders
Handling enquiries and resolving complaints in a timely and professional manner
Assisting with administrative tasks and maintaining accurate records
Working collaboratively with other departments to achieve organisational goals
Requirements:
Excellent communication and interpersonal skills
Strong organisational and time-management skills
The ability to work well under pressure and in a fast-paced environment.
A minimum of 2 years' experience in a customer service role
A proven track record of delivering excellent customer service.
Strong IT skills, including proficiency in Microsoft Office
The ability to work independently and as part of a team.
A flexible approach to work and the ability to adapt to changing priorities.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an E-Mail to George.Westhead@servicecare.org.uk
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Valet Parking Team Leader
Long Term Temporary
Bristol Airport, Silverzone
From £15.18 to £18.28per hour with night rate between hours of 12midnight to 6am £23.65
All this depending on purely Team Leader Shifts or Standard VP shifts.
Monday to Sunday (2 days off)
Working on three different 8hr shift patterns between the hours of 0300 to midnight.
Contact Becky (Mego Employment) Mego Employment LTD acts as an employment agency for permanent staff and an employment business for temporary workers.
Mego Employment Ltd is a leading provider of premium valet parking services at Bristol Airport. We are dedicated to delivering exceptional customer experiences and ensuring the highest standards of service excellence. As a key player in the airport hospitality industry, we are committed to providing travelers with convenient, efficient, and professional valet parking solutions.
Position Overview:
We are currently seeking a dynamic and experienced Airport Valet Parking Team Leader to join our team. The ideal candidate will possess strong leadership abilities, excellent communication skills, and a passion for delivering outstanding service in a fast-paced airport environment. As the Valet Parking Team Leader, you will oversee a team of valet attendants, ensuring the smooth operation of our parking services and maintaining the highest levels of customer satisfaction.
Responsibilities:
Lead, motivate, and supervise a team of valet attendants, providing guidance and support to ensure exceptional service delivery.
Coordinate valet parking operations, including staffing schedules, vehicle logistics, and customer interactions.
Implement and enforce company policies, safety procedures, and service standards to ensure compliance and efficiency.
Train new valet attendants on proper procedures, customer service techniques, and airport regulations.
Monitor traffic flow, parking capacity, and customer needs to optimize service quality and minimize wait times.
Handle customer inquiries, complaints, and special requests promptly and professionally.
Maintain cleanliness and organization of parking areas, equipment, and facilities.
Conduct regular inspections of vehicles and equipment to ensure safety, functionality, and appearance standards are met.
Assist with administrative tasks, such as record-keeping, inventory management, and reporting.
Interested?
Please APPLY today to be considered to next stages of application.....Read more...
As Customer Service Administrator you will be joining a busy and fast paced team working for a highly successful and established food manufacturing company based onsite in Banbury in their new modern, open plan office. The business specialises in supplying to the food industry and have a real passion for building partnerships with their customers with ingredients of the highest quality. Working as part of a dedicated team. The role is full time, permanent, based in Banbury offering a starting salary of up to £28,000.
Purpose of the role is to provide excellent levels of customer care, processing orders and providing after sales service.
Key Accountabilities for the Customer Service Administrator:
Processing customer orders
Confirming receipt of all orders to customers
Arranging delivery with hauliers
Raising customs import and export documentation as required
Raising sales invoices
Booking in deliveries
Validating purchase orders
Communicating with suppliers
Maintaining all contract records
Ordering and arranging delivery of stock, ensuring stock rotation
Liaising with internal teams
Investigating any stock discrepancies
Key Skills Required for the Customer Service Administrator:
Sales order processing experience
Highly organised administration skills
Stock control experience
A flexible approach to your role, whilst being able to prioritise workloads effectively
Solid customer service skills and rapport building skills
Confident communicator
Excellent verbal and written communication skills with strong attention to detail
Organised with a positive demeanour
What’s in it for you?
A starting salary of up to £28,000
Monday to Thursday 8.30 – 5.00 and Friday 8.30 – 4.30 pm with an hour for lunch
33 days holiday including Bank Holidays
Opportunity to join an established and highly successful local employer
....Read more...
Customer Service Technician required to provide telephone, e-mail and video support to global customers.
Required skills:
OEM Automotive or Motorsport industry with experience of vehicle data analysis, vehicle testing or telemetry data.
Customer service experience.
Full clean UK driving licence.
Vehicle data acquisition technique knowledge.
Vehicle CAN and GPS technologies.
Testing experience
Electronics knowledge
JOB DESCRIPTION
BUILD YOUR FUTURE WHILE YOU HELP BUILD A BETTER WORLD!
About Us Tremco Construction Products Group (CPG) is an international collection of brands that manufactures building materials for the commercial and residential construction industries. Combined with our reliable customer support, training, and testing services, Tremco CPG helps build energy-efficient, sustainable, safe and watertight structures. Tremco CPG Inc. has a history of excellence, which began in 1928 when William Treuhaft established the Tremco Manufacturing Company in Cleveland, Ohio. Since then, the organization has grown to offices, manufacturing facilities, and thousands of employees across the world, while still maintaining the family atmosphere it was founded upon. At Tremco CPG, we prioritize collaboration amongst our departments and the construction and manufacturing industries to foster an inclusive and equitable working environment, empower our employees to learn and grow, and advance the markets we serve. We also give back to our communities and nonprofit organizations through regular volunteer opportunities, a charitable donation matching program, as well as food, clothing & school supply drives. If you're looking for a place to build a career and a life, with great benefits, advancement opportunity, technology, people and a commitment to a sustainable future, you've found it with us.
Tremco is currently hiring a CUSTOMER SERVICE SPECIALIST.
GENERAL PURPOSE OF THE JOB: The Customer Service Representative provides customer service to external customers (distributors, contractors, design teams, and building owners) and internal customers (sales representatives) as it relates to processing product orders.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Respond to customer calls, emails, and faxed requests. Handle large volumes of calls, emails, and faxes. Respond to all aspects of customers' and representatives' inquiries or requests (orders, product information, stock status, pricing, shipping information, samples, etc.) Accurately key orders into the system. Check stock availability to confirm orders. Make special requests such as color matching, special sales order process or (ERP) orders. Ensure all orders are shipped and invoiced promptly and accurately. Keep customer and/or sales representatives advised of anticipated ship dates and any delays regarding orders. Be proactive in communicating changes to orders. Obtain and continuously enhance a broad knowledge of product line, prices, delivery time and similar data as required relating to the business units being serviced. Follow ISO required procedures as related to the customer service function. Troubleshoot issues regarding pricing, tracing, and tracking orders, delivery times, product information and stock availability. Suggest potential alternatives/solutions to customer concerns. Supply MSDS upon request and as required. Develop and maintain effective working relationships with team members, managers and personnel in internal departments whose functions directly or indirectly affect the service level to our customers (to aid in providing exceptional customer service).
EDUCATION
High school diploma or general education degree (GED)
EXPERIENCE
A minimum of 2 years of customer service experience, preferably in a high-volume call center environment.
OTHER SKILLS AND ABILITIES:
Must be able to clearly communicate verbally and in written form in a professional manner. Strong proficiency with Microsoft Office applications required. Understanding of Lean Management Principles is an asset.
OTHER QUALIFICATIONS:
SAP Preferred
The salary range for applicants in this position generally ranges between $45,000 and $55,000. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. Benefits: Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, Performance Based Commission, and continuing education.
All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran statusApply for this ad Online!....Read more...
Sales Associate
Location: Halifax, West Yorkshire
Salary: £10 - £12 per hour (DOE) + Excellent Benefits
Job Type: Part-Time, 2-3 days a week
The Client:
Our client is a well-established family-run business, specialising in exceptional jewellery, renowned for their exceptional craftsmanship and customer service.
The Role:
As a Sales Associate, you will be responsible for crafting memorable shopping experiences for customers.
Responsibilities:
? Welcome and assist customers with professionalism, ensuring a luxurious shopping experience.
? Develop expertise in jewellery collections to guide customers effectively.
? Utilise sales skills to identify needs, recommend products, and meet sales targets.
? Build lasting customer relationships through personalised service and follow-up.
? Maintain visual standards and ensure showroom reflects brand aesthetic.
? Assist in inventory monitoring and restocking to maintain a well-organised sales floor.
? Process sales transactions accurately and maintain confidentiality.
? Provide and seek feedback to improve sales processes and customer experience.
? Adhere to company policies regarding security, inventory, and customer interactions.
Requirements:
? Previously worked in a similar role.
? At least 2 years of sales experience in the luxury sector and face to face selling.
? Passion for jewellery and selling.
? Exceptional customer service skills.
? Strong communication and professionalism.
? GCSE or equivalent qualification would be preferred.
? Ability to work collaboratively in a small team.
Benefits:
? Competitive salary
? Company pension
? Bonus scheme
? Employee discount
? Discounted jewellery for employees
? Opportunity for career development
Apply now for this exceptional opportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying f....Read more...
Service Charge Specialist Houghton Regis, Bedfordshire Temporary, 4 month initial contract (Possibility for extension) Full Time, 35 hours per Week Rate : £25.53 Umbrella PHWe are looking for a Service Charge Specialist to join a leading provider in the housing sector, dedicated to delivering exceptional service to our customers. Currently, we are seeking a dynamic and skilled Service Charge Specialist to join the team on a temporary basis. This role offers a hybrid working arrangement and will primarily focus on supporting the Legacy Aldwyck Housing region. Please note, a basic DBS is essential.As a Service Charge Specialist, you will collaborate closely with the Service Charge Area Manager to handle customer enquiries and complaints effectively. Please note that this is not a Service Charge accountant role, and there will be no calculations involved. We require someone with prior experience in Housing Management, a strong understanding of Service Charges, and exceptional customer service skills to manage a high volume of enquiries.
Key Responsibilities:
Ensure the integrity of rents and service charges within your designated patch.
Assist in the preparation of rent review and service charge estimates, ensuring accuracy and transparency.
Provide guidance and advice to colleagues on rents, service charges, and general management.
Champion our core values: deliver on promises, give respect, be accountable, and show kindness.
Act as a central figure in Peabody's Homeowner Service, reporting to the Service Charge Area Manager.
Deliver exceptional customer service by resolving enquiries and complaints promptly and efficiently.
Requirements:
Collaborative: Able to work effectively with various departments and stakeholders.
Adaptable: Capable of thriving in a fast-paced and changing environment.
Committed: Dedicated to delivering exceptional customer service at all times.
Strong commitment to equality, diversity, and inclusion.
Professional qualification such as CIH or IRPM, or significant experience in a similar role.
Sound knowledge of accounting processes related to service charges.
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Alex at Service Care Solutions on 01772 208 966 or send an E-Mail to alex.yates@servicecare.org.uk....Read more...
