Customer Service Associate Jobs Found 16 Jobs, Page 1 of 1 Pages Sort by:
Resident Experience Associate
Residents Experience Associate - €30-35K - Dublin MLR have an exciting opportunity for a drived and passionate hospitality professional to join this fast growing property management company in Dublin. As a Residentse Associate, you’ll be the first point of contact, handling enquiries, assisting with move-ins and move-outs, coordinating maintenance requests, and helping to create a safe, welcoming community environment. The ideal candidate will have strong interpersonal skills, a proactive attitude, and previous experience in customer service, hospitality, or property management. The ideal candidate should be able to drive and hold a full licence If you're passionate about people, service, and making guests feel at home, please submit your CV through the link below ....Read more...
Dental Associate
A new opportunity has become available for a Qualified Dental Associate to join an established, mixed practice located in Maidstone, Kent.Family run clinic and is commutable from areas such as Chatham, Gillingham, Rochester, Dartford, London etc. They pride themselves in customer service and are looking for an associate to complement this.Start date – Initially to start as a Maternity Cover with continuation due to expansion. ASAP Start available.This position is to work 4 days per week, Mondays, Tuesdays, Thursdays, and Fridays.Mixed practice, offering targets of a minimum of 350-400 UDA's per month. This gives room for private dentistry. Possibilities of more UDAs if desired but not essential.All private work and lab bills will be split on a 50% remuneration basis.UDA value: £13 per UDAEstablished list available to take over.About the practice:A Four surgery practiceFully equipped with digital radiographyTechnological, with CT scanner on site, Intra-oral cameras, Digital 3D intra oral scanners, Providing Rotary Endo Files on the NHSSupportive team and management.Fully computerised with digital signatures and complete paperless (Dentally software with iPads).A treatment co-ordinator is present to help with the delivery of the standard, and all the staff are trained in customer service.Practice will provide full administrative support. Practice focuses on the team, with a family - team atmosphere.The practice advertises on Heart FM, and Kent Messenger, which provides us with a high level of new Private patients. Excellent reviews online from patientsAs well as General Dentistry we provide Orthodontics, Dental Implants, Cosmetic Dentistry and Facial Aesthetic treatments. We have hygienists working alongside us and we have a keen focus on preventative dentistry.We value our reputation and have built our success on it. Our patients become like family.Candidates must have an active performer number and experience within the UK. ....Read more...
Customer Success Executive
Leap into the extraordinary world of Customer Success with The Opportunity Hub UK, as we join forces with a cutting-edge tech company to find their next Customer Success Associate! This company is revolutionising the real estate game with an AI-powered platform that grants investors the almighty power of making top-notch data-driven investment decisions. With their cloud-based SAAS platform, they bring together street-level data insights, lightning-fast financial modelling, and machine learning for dynamic learning from historical datasets. As a Customer Success Associate, you'll become the hero our clients never knew they needed! You'll forge unbreakable bonds with our core customers, ensuring they experience service and support worthy of a standing ovation. If you have a passion for innovative technology and dream of making an economic impact, then this is your time to shine! Here's what you'll be doing:Engaging in thrilling face-to-face encounters with clients, providing seamless onboarding and ongoing supportAdopting a lean and agile mindset, working in tandem with our customers to triumph over problems and deliver unparalleled valueHarnessing your charismatic, intelligent, and professional demeanour to connect with clients on a personal levelHere are the skills you'll need:A history of heroic feats in a customer-facing role, with superb communication and interpersonal abilitiesThe power to build and maintain mighty relationships with our clients, understanding and articulating their needs like a true telepathA 2:1 degree (or equivalent superpower) to back up your astounding intellectHere are the benefits of this job:A collaborative, friendly, and supportive team where you'll be coached and mentored by experienced technologists, product, and commercial expertsA chance to truly make a difference in the lives of our clients and the real estate sector as a wholeThe thrilling adventure of working with a world-class team, knowing you're making a real impactCentral London office with all the great amenitiesSalary: £25,000-£30,000 (depending on your superpowers) + fantastic bonus schemeIf you're ready to embark on this exhilarating Customer Success journey and join forces with an elite team of tech gurus, apply today and let the adventure begin! ....Read more...
Apprentice Project Manager
Support the Project Manager and Operations Team in delivering projects and service contracts Learn to manage projects and service contracts from initiation to completion, ensuring accuracy, quality, and budget control Work on multiple projects often simultaneously, gaining exposure to real-world challenges and solutions Gradually take on more responsibility, eventually leading projects as your skills and confidence grows Training:Associate Project Manager Level 4 (Higher national certificate) Apprenticeship Standard: The Project Manager programme integrates live and online workshops with self-paced learning, employing a guided discovery approach for individual learner contexts Learners are assigned a Digital Learning Consultant (DLC) for personalised coaching and support. These specialists ensure their successful progress, wellbeing, and readiness for assessments Training Outcome: Upon completion of the apprenticeship, there is the opportunity to join the team on a permanent basis Employer Description:Beckett Voice and Data is a UK-based telecommunications provider with over 30 years of experience delivering innovative voice and data solutions. Known for its customer-focused approach, the company helps businesses modernize their communications through services like Microsoft Teams integration, SIP trunking, intuitive contact centre's and system maintenance. Apprentices at Beckett Telecom will gain hands-on experience, mentorship, and the chance to work on impactful digital transformation projects.Working Hours :Monday - Friday, 9.30am - 4.00pm with 30 minute lunch break.Skills: Communication skills,Organisation skills,Problem solving skills,Team working ....Read more...
Project Manager Apprentice
Support the Project Manager and Operations Team in delivering projects and service contracts Learn to manage projects and service contracts from initiation to completion, ensuring accuracy, quality, and budget control Work on multiple projects often simultaneously, gaining exposure to real-world challenges and solutions Gradually take on more responsibility, eventually leading projects as your skills and confidence grows Training:Associate Project Manager Level 4 (Higher national certificate) Apprenticeship Standard: The Project Manager programme integrates live and online workshops with self-paced learning, employing a guided discovery approach for individual learner contexts Learners are assigned a Digital Learning Consultant (DLC) for personalised coaching and support. These specialists ensure their successful progress, wellbeing, and readiness for assessments Training Outcome: Upon completion of the apprenticeship, there is the opportunity to join the team on a permanent basis Employer Description:Beckett Telecom is a UK-based telecommunications provider with over 30 years of experience delivering voice and data solutions. Known for its customer-focused approach, the company helps businesses modernize their communications through services like Microsoft Teams integration, SIP trunking, and system maintenance. Apprentices at Beckett Telecom will gain hands-on experience, mentorship, and the chance to work on impactful digital transformation projects.Working Hours :Monday to Friday, 9am - 5pm with 30 minute lunch break.Skills: Communication skills,Organisation skills,Problem solving skills,Team working ....Read more...
Business Administration Apprentice
Key Responsibilities: Administration. Assisting the Works Controller in the day to day running of the Office. Assist in the creation and upkeep of the Leads, Quotes and Jobs spreadsheets. Always keeps the office tidy and informs the HR & Operations Manager of any stock the office requires before they run out. Keep the office filing system up to date and audit the system continuously to remove outdated documents. Assist in creating and maintain a supplier and contractors list. Ensure SOP’s are kept up to date and assist in creating new ones when required. Helping the Project managers and Works Controller to prepare quotes and source information when required. Source suppliers and sub-contractors where necessary, to provide materials and labour resources required to carry out the works. Ensure constant communication with our clients before the need to be chased, ensuring the best customer service is achieved. Ensure excellent communication with management, clients, sub-contractors and suppliers at all times. Constant communication with the Project Managers and Directors in order to understand job statuses. Answer queries from clients, taking detailed messages when unable to help and passing on to the relevant person to help. Ensure PQQs (pre-qualified questionnaires) and relevant insurances and certificates are obtained from new suppliers and are then kept up to date on the system. Assist in managing Health and Safety and create method statements and RAMS efficiently as possible for all maintenance jobs. Arranges meetings by scheduling appropriate meeting times in outlook calendars. Any other jobs the team require support with. Finance. Assist the HR & Operations Manager in creating payment runs, labelling invoices, raising remittances, scanning documents and applying payments in SimPRO. Creating Purchase Orders on SimPRO for the team when required, ensuring accuracy. Provide administrative support including filing, word processing, emailing and telephone duties. Ensures all finance documents are raised in a timely manner to ensure jobs can be started promptly and payments are received in a timely manner. Ensure all paperwork is always filed in the correct locations under the correct names. Training:The Corndel Business Associate Diploma is accredited by the CMI and all learners will be awarded a Level 3 Business Administration Associate Diploma upon completion of the course. The Diploma lasts 13 months, during which participants will develop new skills and put them into practice in their day-to-day work.Training Outcome:Office Manager.Employer Description:Emelec Building Services Ltd is an equal opportunities employer who specialise in building services contractor serving clients in the Commercial, Industrial, Film, Medical, Retail and Leisure Sectors. Our services include all aspects of M&E and maintenance of commercial buildings including, new installations, repairs, modernisation, and refurbishment.Working Hours :Monday to Friday 08:00 - 17:00Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Team working,Initiative ....Read more...
Sales Associate Intern
JOB DESCRIPTION BUILD YOUR FUTURE WHILE YOU HELP BUILD A BETTER WORLD! About Us Tremco Construction Products Group (CPG) is an international collection of brands that manufactures building materials for the commercial and residential construction industries. Combined with our reliable customer support, training, and testing services, Tremco CPG helps build energy-efficient, sustainable, safe and watertight structures. Tremco CPG Inc. has a history of excellence, which began in 1928 when William Treuhaft established the Tremco Manufacturing Company in Cleveland, Ohio. Since then, the organization has grown to offices, manufacturing facilities, and thousands of employees across the world, while still maintaining the family atmosphere it was founded upon. At Tremco CPG, we prioritize collaboration amongst our departments and the construction and manufacturing industries to foster an inclusive and equitable working environment, empower our employees to learn and grow, and advance the markets we serve. We also give back to our communities and nonprofit organizations through regular volunteer opportunities, a charitable donation matching program, as well as food, clothing & school supply drives. If you're looking for a place to build a career and a life, with great benefits, advancement opportunity, technology, people and a commitment to a sustainable future, you've found it with us. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability. Sales Associate Internship This is a 12-week internship programintended to prepare the intern with tools needed to advance to a Sales Associate in the Roofing Sales Training program. ESSENTIAL DUTIES AND RESPONSIBILITIES: The sales intern will work in the field in collaboration with Tremco Roofing Field Advisors and the Tremco Roofing Training Department over 12 weeks to learn the skills needed to be successful in any field sales position at Tremco Roofing. Interns will gain firsthand working knowledge of material and service sales in addition to learning about other core business functions, including manufacturing, R&D, Product Management, Technical, Marketing and operations. Interns will also have the unique opportunity of shadowing members of the executive management team. The Tremco Roofing Field Sales Internship Program provides an exciting opportunity for students interested in gaining real-world experience in the roofing manufacturing and building science industry. The program is designed to expose interns to a variety of roles within the organization, including manufacturing, research and development, sales and marketing, and operations. Interns will work on a variety of projects and assignments throughout the program, culminating in a final project and presentation to company leadership. This internship provides a unique opportunity to gain hands-on experience, build professional skills, and contribute to the success of a leading company in the industry. Key Responsibilities: Work on assignments and projects in various departments of the organization, including manufacturing, research and development, sales and marketing, and operations Develop and implement process improvements, conduct market research, analyze inventory data, and more Attend meetings and collaborate with colleagues across the organization to gain exposure to various aspects of the business Participate in the company's orientation program to learn about company policies, safety procedures, and internship goals and expectations Develop a final project and present findings to company leadership SKILLS AND ABILITIES: Strong written and verbal communication skills Ability to work independently and as part of a team Strong analytical and problem-solving skills Ability to manage multiple projects and deadlines Apply for this ad Online! ....Read more...
Project Assistant Apprentice
Working under the guidance of experienced team members, you will contribute to the smooth execution of client projects while gaining valuable insight into the inner workings of a busy digital agency Monitor and manage the shared development mailbox, flagging key messages and summarising actions for Project Managers Answer incoming phone calls professionally and assign appropriately Check calendar daily for upcoming client meetings and prepare relevant materials or reminders Track and update project tasks and timelines using systems Record and monitor team time entries to support time management and budgeting Maintain and update client and project records Compile regular project updates and progress reports for Project Managers Highlight pending actions or project blockers with clear summaries for escalation Assist with basic website content updates and quality checks in WordPress Take meeting notes, track action items, and follow up to ensure completion Support Project Managers with day-to-day administrative and coordination tasks Training: Associate Project Manager Level 4 (Higher national certificate) Apprenticeship Standard Training Outcome: Potential to stay on as a permenant member of staff after the apprenticeship completion Employer Description:At Unity Online, we are a full- service marketing and website agency and exist to help businesses of all shapes and sizes achieve real success online. Our specialist team of in-house digital project managers, designers and developers work closely with our clients to understand what’s best for their organisation in order to achieve their commercial objectives through online marketing.Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Team working,Initiative ....Read more...
Warehouse Associate - Houston
JOB DESCRIPTION Summary: Carboline Global Inc. is looking for a Warehouse Associate to assist with Shipping/Receiving of Finished Goods, Tinting of Base Product to Customer Required Color and assisting the Service Center Manager in accomplishing Service Center goals. Minimum Requirements: High School Diploma or equivalent 1 year of Warehouse experience Must either have a forklift certification or pass forklift certification test. Must pass a color blindness test. Physical Requirements: The employee frequently is required to stand, walk, stoop, kneel, crouch, or crawl. Any function may be performed for up to four hours with no breaks. Operate various warehouse equipment including a forklift, pallet jack, and stock picker. Essential Functions: Assist with freight loading, unloading, shipping, and receiving on appropriate trailers. Assist in warehouse inventory, checking in merchandise, matching purchase orders to sales orders, and distributing to sales associates for processing. Read customer orders to determine what needs to be pulled, wrapped, and placed in proper shipping lanes. According to shipper delivery process. Receive and stock materials or items according to predetermined sequence such as size, type, style, color, or product code. Record amounts of materials or items received or distributed via the appropriate computer program. Perform additional duties as assigned. Commit to the Company's safety and quality programs. Who We Are: Carboline is a St. Louis-based coatings manufacturer with a global reach. The company, founded in 1947, produces high-quality performance coatings, linings, and fireproofing products in more than 20 manufacturing facilities around the world. Carboline has been ranked a top workplace, so culture and maintaining a safe and clean work environment is something we take very seriously. Carboline is part of RPM International Inc., a $7.6 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services. From homes and workplaces to infrastructure and precious landmarks, RPM's market-leading brands are trusted by consumers and professionals alike to help build a better world. If you want to be part of a growing global organization with opportunity for growth, we would like to meet you. What We Offer: We offer a team atmosphere that fosters cooperation and creativity; a management team committed to employee development and an environment where people are empowered to make decisions. Our career opportunities offer unlimited earnings potential and our comprehensive benefits package is among the best in the industry which includes affordable benefits, a company match 401K plan and a retirement pension plan. Carboline is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply. "In order to be the best, we must hire the best."Apply for this ad Online! ....Read more...
Business Support Apprentice
Undertake administrative tasks, for example, record keeping (both manual and computerised), filing, responding to routine correspondence, photocopying, message taking, word processing, data input and retrieval, as required Assist with the distribution of incoming mail and despatch of outgoing mail as required Receive enquiries by telephone, face to face and email and take appropriate action to ensure that such enquiries are properly responded to, learning to make appropriate decisions to either responding personally or redirecting to an appropriate officer Provide support to staff members as appropriate, including arranging meetings, appointments and diary maintenance and co-ordination, and to take minutes/notes of meetings and undertake appropriate follow up action Assist in the analysis, preparation, compilation and distribution of statistical and other information, through the formulation of reports and documentation Learn to work effectively as part of a team as well as on own initiative, including undertaking research and being involved in the development, implementation and improvement of administrative services and procedures Maintain up to date and accurate records Assist in a range of financial or related activities, including ordering, invoice processing, maintenance of accounts, charging systems and appropriate records, administration of allowances, grants and agency payments, assessment for and collection of income, payment of fees, provision of stationery, conduct inventories etc. Conform to, actively commit to and promote DCC Customer Service Standards both with internal and external customers when using any communication media including telephone,email and face to face Adhere to existing working practices, methods, procedures,undertake relevant training and development activities and to respond positively to new and alternative systems Work with information technology and associate systems in accordance with County Council policies and to observe data protection guidelines, policies and procedures Co-operate with the Council in complying with relevant health and safety legislation, policies and procedures in performance of the duties of the post Carry out the duties and responsibilities of the post in compliance with the County Council’s Equal Opportunities policies Understand and comply with the County Council’s Environmental policies Maintain an excellent level of attendance at apprentice training sessions and successfully achieve the required level 3 qualification Training: Business Administrator Level 3 Apprenticeship Standard Training will take place at Exeter College This will require the successful candidate to attend the Exeter College Site once a week Training Outcome: This is an extremely exciting time to join us as we are expanding our apprenticeship offer to invest in the future Council workforce. There are no guarantees of employment at the end of the Step In Programme, but we would expect the apprentice to apply for further employment, ideally within the Council or within the wider Devon economy. Employer Description:At Devon County Council, we work together to improve life across Devon for everyone. We want to create a place that people enjoy living in, as well as a place that you enjoy working.Working Hours :Monday - Friday, 9.00am - 5.00pm (Flexible working hours are an option)Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Team working,Initiative,Non judgemental,Listening Skills ....Read more...
Contractor Support Specialist
JOB DESCRIPTION BUILD YOUR FUTURE WHILE YOU HELP BUILD A BETTER WORLD! As North America's largest roofing maintenance service provider, we're obsessed with making good roofs, and good buildings, better. Restoring instead of replacing wherever we can is the right thing for our customers and our planet, and it's a big part of what makes Tremco Roofing and WTI so unique. If you're looking for a place to build a career and a life, with great benefits, advancement opportunity, technology, people and a commitment to a sustainable future, you've found it with us. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability. Tremco is looking for a Contractor Support Specialist to cover Pennsylvania. The Contractor Support Specialist is a sales and support role, designed to generate contractor discretionary business in a specific area while providing localized technical support. The CSS personnel will work directly alongside the contractors, focused on the restoration coatings line, to ensure that Tremco and the contractor are providing the best solutions, the best products and the best installations to our customers. Duties/Responsibilities, Core knowledge: * Ensure safe execution and delivery of all roofing services and operations. * Provide a variety of technical training sessions in the contractor's office and field applications. * Provide hands on application training and supervision of roof coatings and installation. * Perform roof inspections reports with written reports on condition analysis, photo documentation, recommendation and material budget estimates. * Communicate professionally with our customers, Tremco sales representatives and regional sales managers and corporate staff. * Complete weekly/monthly reports, sales activities, proposals and purchase orders. * Travel within the assigned territory, complete expense reports on a timely basis. * Pre-project field inspections and technical support including but not limited to: * Peel tests * Product recommendations * Proper product installation * Product diagnostic support to ensure the contractor is kept out of trouble in misuse of products for the situation. * Provide an on-going sales support, training and development to the contractors, per the direction of the local sales reps. * Be a direct line of contact to the contractors in the designated area, per the local sales reps, to maintain a good working relationship with the existing contractor base, keeping them informed and trained on Tremco s product line and new products introduced. * Develop new contractors in the area, per the local sales team, by training on product systems and their usage. Skills, Qualifications, Experience, Special Physical Requirements: * High School diploma or GED * Associate s degree (AAS), or Trade School Certification, or Bachelor s Degree (BS) preferred. * 5+ years of roofing sales or technical experience in the commercial market. * 2+ years of roofing repair, troubleshooting, or field service experience. * Working knowledge of commercial roofing systems including built-up, modified, single ply, and metal systems. * Must have a valid drivers license and acceptable Motor Vehicle record. * Class B CDL driver s license. * Strong roofing or building science mechanical aptitude. * Prior experience in a field sales and service leadership role. * Practical computer application literacy (including Microsoft Office Suite and learn internal business systems). * In-depth technical understanding and extensive hands-on knowledge of applications of products. Intimate knowledge of product line. * History of working in a field that required autonomy and self-motivation. * Prior experience that demonstrates a strong work ethic and ability to multi-task. * Overnight travel of up to 25% to support assigned customer accounts. The salary range for applicants in this position generally ranges between $60,000 and $70,000. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. Benefits: Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid holidays, paid time off, Company Pension Plan, Performance Based Commission, and continuing education.Apply for this ad Online! ....Read more...
GC Manager (General Contracting)
JOB DESCRIPTION GENERAL PURPOSE OF THE JOB: The General Contracting (GC) Manager oversees and manages all aspects of the General Contracting business (including GC and larger-scale P&R, TremCares, etc.) within the assigned region. This will involve working with Construction Managers, CM Associates, Project Managers, Service Managers, Supervisors, Foremen, GC Superintendents, Tremco Sales Representatives, Owners, and Subcontractors to ensure projects are performed safely, meet customers' expectations, conform to contractual obligations, and meet financial objectives. Additional duties will include participating in proposals, specifications, price estimates, schedules, and sales efforts as they affect the region, also responsible for Sales & Service Support, Field Resource & Customer Management communication as necessary. The GC Manager will create and execute training plans for new CM, CM Associate, and Project Manager positions for new employees. With the RBM, the GC Manager is responsible for the overall profitability and performance of all GC projects in the region(s). Abide by all Company policies. ESSENTIAL DUTIES AND RESPONSIBILITIES: Direct WTI personnel and work cross-functionally with other Tremco and WTI external and internal departments to maximize efforts and results in sales, compliance, safety, and profitability. Act as a liaison between headquarters and the field to ensure that effective two-way communication takes place, and that positive results are achieved. Assess daily operational situations for crisis management, safety, and escalation protocol. Determine solutions to project issues, including but not limited to, field resource management, workload balance, job site conditions, product management issues, etc. Travel to job sites as needed to support account resources (including rooftop projects). Travel to customer or sales meetings to support business or account activities. Accountable for regional cost/budget variance & profitability as it relates to General Contracting. Accountable for regional Quality Assurance. Understanding of the subcontractor agreement and corrective notification measures to the subcontractor according to the executed agreement. Ensure Construction Managers are setting project timelines and goals. Identify resource or employee concerns and promptly resolve and engage appropriate HR or WTI management. Ensure documentation of employee issues is prompt and submitted to HR. Act as an agent of change and improvement , and adapt quickly to changing business priorities. Manage key metrics and report on a regular basis or as required. Coordinate work with Program Managers, Sales & Service Support, Customer Management (WTI & Tremco Roofing), and Resource Management. Participate in the Preventive and Corrective Action process with responsibility and authority to: Initiate action to prevent the occurrence of any non-conformity relating to service, process, and quality. Identify and record any service, process, or quality system problems. Initiate, recommend, or provide solutions through designated channels. Verify the implementation of solutions. Control further processing, delivery, or installation of non-conforming products until the deficiency or unsatisfactory condition has been corrected. GC Manager will have Cost Model approval authority for projects whose Gross Margin for Service exceeds the stated requirements. Further approvals may be needed. Ensure the region's profitability by effectively managing the team and processes with the available tools. Assist when needed to review proposals received, conduct contractor interviews for specification and contractual compliance. Approve Proposals for submission (i.e., pricing, specification, scope). Direct Project Manager, technicians, and superintendents. Assist when needed with change order negotiation and approval. Regular communication with the Regional Business Manager regarding: Safety compliance Project approvals, planning, and results. Personnel and process management Any issues related to the above that will require collaboration or elevation of authority. Holding Construction Managers Accountable for the following Metrics: Concept, Planning & Design (Proposals & Specs): # Proposals/Specs being managed # Proposals/Specs reviewed vs. in queue #/$ Wins vs. Losses Profit Margin of Wins vs. Losses Construction (Execution): # of projects w/in (time &/or $) budget +/- X% Contractor Management: # Qualified Contractors $ Billed & Outstanding (& DSOs) Customer: Review the overall project quality score Forecasting POC for work in progress for projected revenue purposes Review POC from CM's weekly to ensure it is submitted on time and is being filled out correctly. QC project planned/actual costs as needed to ensure estimates are being updated, as well as start/end dates Competencies: Technical knowledge of all products and services that WTI offers Deep understanding of line items and helping on complex bids to develop line items for projects. Deep understanding of all Construction Management tasks Deep knowledge of Tremco / WTI policies and procedures. Understanding of financial reports Understanding of superintendent roles & responsibilities Understanding of the various Cooperative Purchasing options available in the region. Understanding of State and Local construction code compliance. Understanding of Tremco, WTI, and OSHA safety requirements. Communications: Superior written, verbal, and digital communication skills Must have excellent interpersonal skills and a customer service approach when dealing with sales reps. Able to create performance reporting. 24-hour response to all inquiries. Computer Literacy: e-Builder, e-mail, web, SAP, Microsoft Teams, Excel, PowerPoint, OneDrive, others TBD QUALIFICATIONS: 5-10 years of prior experience in a results-oriented leadership role for a regional, cross-functional team within the building construction industry. Prior experience leading a staff in remote multi-state locations. Experience in an influential role where extraordinary results were achieved through accountability and leading others to achieve and maintain a high performance standard. Prior experience clearly defining expectations, articulating ideas, thoughts, and views, and providing continual, timely, frank, and direct feedback to others. Proven experience with setting strategy and establishing plans for business growth. Prior experience working between multiple departments that support regional compliance and profitability. Must have prior hands-on experience with handling business transactions, procedures, and practices, including but not limited to, pricing, company vehicles, safety, order entry, estimating, general contracting procedures, designation and duties of employees, warranties, quality assurance practices, service offerings, etc. OTHER SKILLS AND ABILITIES: Can service customers in a compliant and financially solvent manner. Understanding of contract management and processes Intermediate skills with financial data and mathematics (understanding of statistics, business metrics, gross margin, operating income, cost management, etc.) Excellent written and verbal communication skills, including the ability to make professional presentations to others Must have excellent organizational skills to multitask in a fast-paced environment Must be able to create strategic plans and measure and analyze results Strong problem resolution skills with the ability to effectively communicate with all personality types Strong computer skills include Outlook, Word, Excel, PowerPoint, and Adobe. Must be able to use technology to perform company tasks (expense management, time keeping systems, intranet, etc.) Apply for this ad Online! ....Read more...
GC Manager (General Contracting)
JOB DESCRIPTION GENERAL PURPOSE OF THE JOB: The General Contracting (GC) Manager oversees and manages all aspects of the General Contracting business (including GC and larger-scale P&R, TremCares, etc.) within the assigned region. This will involve working with Construction Managers, CM Associates, Project Managers, Service Managers, Supervisors, Foremen, GC Superintendents, Tremco Sales Representatives, Owners, and Subcontractors to ensure projects are performed safely, meet customers' expectations, conform to contractual obligations, and meet financial objectives. Additional duties will include participating in proposals, specifications, price estimates, schedules, and sales efforts as they affect the region, also responsible for Sales & Service Support, Field Resource & Customer Management communication as necessary. The GC Manager will create and execute training plans for new CM, CM Associate, and Project Manager positions for new employees. With the RBM, the GC Manager is responsible for the overall profitability and performance of all GC projects in the region(s). Abide by all Company policies. ESSENTIAL DUTIES AND RESPONSIBILITIES: Direct WTI personnel and work cross-functionally with other Tremco and WTI external and internal departments to maximize efforts and results in sales, compliance, safety, and profitability. Act as a liaison between headquarters and the field to ensure that effective two-way communication takes place, and that positive results are achieved. Assess daily operational situations for crisis management, safety, and escalation protocol. Determine solutions to project issues, including but not limited to, field resource management, workload balance, job site conditions, product management issues, etc. Travel to job sites as needed to support account resources (including rooftop projects). Travel to customer or sales meetings to support business or account activities. Accountable for regional cost/budget variance & profitability as it relates to General Contracting. Accountable for regional Quality Assurance. Understanding of the subcontractor agreement and corrective notification measures to the subcontractor according to the executed agreement. Ensure Construction Managers are setting project timelines and goals. Identify resource or employee concerns and promptly resolve and engage appropriate HR or WTI management. Ensure documentation of employee issues is prompt and submitted to HR. Act as an agent of change and improvement , and adapt quickly to changing business priorities. Manage key metrics and report on a regular basis or as required. Coordinate work with Program Managers, Sales & Service Support, Customer Management (WTI & Tremco Roofing), and Resource Management. Participate in the Preventive and Corrective Action process with responsibility and authority to: Initiate action to prevent the occurrence of any non-conformity relating to service, process, and quality. Identify and record any service, process, or quality system problems. Initiate, recommend, or provide solutions through designated channels. Verify the implementation of solutions. Control further processing, delivery, or installation of non-conforming products until the deficiency or unsatisfactory condition has been corrected. GC Manager will have Cost Model approval authority for projects whose Gross Margin for Service exceeds the stated requirements. Further approvals may be needed. Ensure the region's profitability by effectively managing the team and processes with the available tools. Assist when needed to review proposals received, conduct contractor interviews for specification and contractual compliance. Approve Proposals for submission (i.e., pricing, specification, scope). Direct Project Manager, technicians, and superintendents. Assist when needed with change order negotiation and approval. Regular communication with the Regional Business Manager regarding: Safety compliance Project approvals, planning, and results. Personnel and process management Any issues related to the above that will require collaboration or elevation of authority. Holding Construction Managers Accountable for the following Metrics: Concept, Planning & Design (Proposals & Specs): # Proposals/Specs being managed # Proposals/Specs reviewed vs. in queue #/$ Wins vs. Losses Profit Margin of Wins vs. Losses Construction (Execution): # of projects w/in (time &/or $) budget +/- X% Contractor Management: # Qualified Contractors $ Billed & Outstanding (& DSOs) Customer: Review the overall project quality score Forecasting POC for work in progress for projected revenue purposes Review POC from CM's weekly to ensure it is submitted on time and is being filled out correctly. QC project planned/actual costs as needed to ensure estimates are being updated, as well as start/end dates Competencies: Technical knowledge of all products and services that WTI offers Deep understanding of line items and helping on complex bids to develop line items for projects. Deep understanding of all Construction Management tasks Deep knowledge of Tremco / WTI policies and procedures. Understanding of financial reports Understanding of superintendent roles & responsibilities Understanding of the various Cooperative Purchasing options available in the region. Understanding of State and Local construction code compliance. Understanding of Tremco, WTI, and OSHA safety requirements. Communications: Superior written, verbal, and digital communication skills Must have excellent interpersonal skills and a customer service approach when dealing with sales reps. Able to create performance reporting. 24-hour response to all inquiries. Computer Literacy: e-Builder, e-mail, web, SAP, Microsoft Teams, Excel, PowerPoint, OneDrive, others TBD QUALIFICATIONS: 5-10 years of prior experience in a results-oriented leadership role for a regional, cross-functional team within the building construction industry. Prior experience leading a staff in remote multi-state locations. Experience in an influential role where extraordinary results were achieved through accountability and leading others to achieve and maintain a high performance standard. Prior experience clearly defining expectations, articulating ideas, thoughts, and views, and providing continual, timely, frank, and direct feedback to others. Proven experience with setting strategy and establishing plans for business growth. Prior experience working between multiple departments that support regional compliance and profitability. Must have prior hands-on experience with handling business transactions, procedures, and practices, including but not limited to, pricing, company vehicles, safety, order entry, estimating, general contracting procedures, designation and duties of employees, warranties, quality assurance practices, service offerings, etc. OTHER SKILLS AND ABILITIES: Can service customers in a compliant and financially solvent manner. Understanding of contract management and processes Intermediate skills with financial data and mathematics (understanding of statistics, business metrics, gross margin, operating income, cost management, etc.) Excellent written and verbal communication skills, including the ability to make professional presentations to others Must have excellent organizational skills to multitask in a fast-paced environment Must be able to create strategic plans and measure and analyze results Strong problem resolution skills with the ability to effectively communicate with all personality types Strong computer skills include Outlook, Word, Excel, PowerPoint, and Adobe. Must be able to use technology to perform company tasks (expense management, time keeping systems, intranet, etc.) Apply for this ad Online! ....Read more...
Business Associate Apprenticeship 2025
You’ll receive on the job training and coaching from your line manager. Alongside this you’ll complete training workshops and assignments, delivered by a leading apprenticeship training provider. Combined, these will fully equip you to be successful in your role, with the knowledge and skills required to apply to real world business challenges. During your apprenticeship you will: Have guidance from your team and manager who will support you and teach you the day-to-day role Apply the knowledge and skills that you’ve learnt from your training into the role Be part of a big team and develop your collaboration skillsHave the opportunity to meet and network with new colleagues within your team, but also across the wider organisation Payroll Support the management of buy-in payments, ensuring accurate and timely completion of all payments and true up calculations to ensure that Trustees have the required funds to make payments to the customers Assist with supporting clients both internally and externally to ensure that all enquiries are resolved in accordance with the relevant SLAs Transitions Support Transition Consultants by attending client and internal calls and drafting minutes Maintain project plans and action logs to ensure timely delivery of ongoing transitions Manage the team mailbox which includes fact-finding and investigative work for requested information, referring to Subject Matter Experts as required Assist with daily finance activities such as finance audit related queries, bank account monitoring, updating DMS and reporting regularly to the Finance department Loading Analyse scheme data and build calculation models Load scheme benefits to the administration system and complete test calculations to ensure customers are accurately quoted and paid in line with the benefit specification and agreed SLAs Support production and issue of member correspondence, liaising with external third parties as appropriate within agreed timescales to notify customers of their policy and benefit entitlement Customer Service Accurately record workflow onto the appropriate systems as part of the daily post process, maintaining effectiveness, efficiency, and quality checking Assist with supporting customers both internally and externally to ensure that all enquiries are resolved in accordance with the relevant SLA Ensure all internal customers and any relevant third parties are kept updated in a timely fashion on any key information which impacts their processing to enable them to treat the end customer fairly OST Accurately record workflow onto the appropriate systems as part of the daily post process, maintaining effectiveness, efficiency, and quality checking Learn how to and support the team with processing manual calculations of buy-in and buy-out schemes Assist with supporting customers both internally and externally to ensure that all enquiries are resolved in accordance with the relevant SLAs CRIS Manage a Reinsurance scheme in line with the Benefit Specification, to ensure that we meet our customers’ needs Support the management Reinsurance payments, including those loaded to appropriate internal system and those calculated on spreadsheets, making sure all payments and external reports are completed accurately and within the agreed timescales to ensure that the needs of our Reinsurers are met Assist with supporting clients both internally and externally to ensure that all enquiries are resolved in accordance with the relevant SLAs Training: Level 3 Business Administration Associate Diploma accredited by the CMI E-Learning (virtual) Fortnightly e-learning, small group sessions, monthly 1-2-1 sessions, cohort sessions to kick off new unit Training Outcome: Upon completion you could look for a permanent opportunity within Legal & General and build upon skills learnt during their apprenticeship Employer Description:Established in 1836, we are a leading financial services group and major global investor, safeguarding people's financial futures around the world.Working Hours :Monday- Friday, 9.00am- 5.00pm. 35 hours a week, no evening or weekend work.Skills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Team working,Desire to learn ....Read more...
GC Manager (General Contracting)
JOB DESCRIPTION GENERAL PURPOSE OF THE JOB: The General Contracting (GC) Manager oversees and manages all aspects of the General Contracting business (including GC and larger-scale P&R, TremCares, etc.) within the assigned region. This will involve working with Construction Managers, CM Associates, Project Managers, Service Managers, Supervisors, Foremen, GC Superintendents, Tremco Sales Representatives, Owners, and Subcontractors to ensure projects are performed safely, meet customers' expectations, conform to contractual obligations, and meet financial objectives. Additional duties will include participating in proposals, specifications, price estimates, schedules, and sales efforts as they affect the region, also responsible for Sales & Service Support, Field Resource & Customer Management communication as necessary. The GC Manager will create and execute training plans for new CM, CM Associate, and Project Manager positions for new employees. With the RBM, the GC Manager is responsible for the overall profitability and performance of all GC projects in the region(s). Abide by all Company policies. ESSENTIAL DUTIES AND RESPONSIBILITIES: Direct WTI personnel and work cross-functionally with other Tremco and WTI external and internal departments to maximize efforts and results in sales, compliance, safety, and profitability. Act as a liaison between headquarters and the field to ensure that effective two-way communication takes place, and that positive results are achieved. Assess daily operational situations for crisis management, safety, and escalation protocol. Determine solutions to project issues, including but not limited to, field resource management, workload balance, job site conditions, product management issues, etc. Travel to job sites as needed to support account resources (including rooftop projects). Travel to customer or sales meetings to support business or account activities. Accountable for regional cost/budget variance & profitability as it relates to General Contracting. Accountable for regional Quality Assurance. Understanding of the subcontractor agreement and corrective notification measures to the subcontractor according to the executed agreement. Ensure Construction Managers are setting project timelines and goals. Identify resource or employee concerns and promptly resolve and engage appropriate HR or WTI management. Ensure documentation of employee issues is prompt and submitted to HR. Act as an agent of change and improvement , and adapt quickly to changing business priorities. Manage key metrics and report on a regular basis or as required. Coordinate work with Program Managers, Sales & Service Support, Customer Management (WTI & Tremco Roofing), and Resource Management. Participate in the Preventive and Corrective Action process with responsibility and authority to: Initiate action to prevent the occurrence of any non-conformity relating to service, process, and quality. Identify and record any service, process, or quality system problems. Initiate, recommend, or provide solutions through designated channels. Verify the implementation of solutions. Control further processing, delivery, or installation of non-conforming products until the deficiency or unsatisfactory condition has been corrected. GC Manager will have Cost Model approval authority for projects whose Gross Margin for Service exceeds the stated requirements. Further approvals may be needed. Ensure the region's profitability by effectively managing the team and processes with the available tools. Assist when needed to review proposals received, conduct contractor interviews for specification and contractual compliance. Approve Proposals for submission (i.e., pricing, specification, scope). Direct Project Manager, technicians, and superintendents. Assist when needed with change order negotiation and approval. Regular communication with the Regional Business Manager regarding: Safety compliance Project approvals, planning, and results. Personnel and process management Any issues related to the above that will require collaboration or elevation of authority. Holding Construction Managers Accountable for the following Metrics: Concept, Planning & Design (Proposals & Specs): # Proposals/Specs being managed # Proposals/Specs reviewed vs. in queue #/$ Wins vs. Losses Profit Margin of Wins vs. Losses Construction (Execution): # of projects w/in (time &/or $) budget +/- X% Contractor Management: # Qualified Contractors $ Billed & Outstanding (& DSOs) Customer: Review the overall project quality score Forecasting POC for work in progress for projected revenue purposes Review POC from CM's weekly to ensure it is submitted on time and is being filled out correctly. QC project planned/actual costs as needed to ensure estimates are being updated, as well as start/end dates Competencies: Technical knowledge of all products and services that WTI offers Deep understanding of line items and helping on complex bids to develop line items for projects. Deep understanding of all Construction Management tasks Deep knowledge of Tremco / WTI policies and procedures. Understanding of financial reports Understanding of superintendent roles & responsibilities Understanding of the various Cooperative Purchasing options available in the region. Understanding of State and Local construction code compliance. Understanding of Tremco, WTI, and OSHA safety requirements. Communications: Superior written, verbal, and digital communication skills Must have excellent interpersonal skills and a customer service approach when dealing with sales reps. Able to create performance reporting. 24-hour response to all inquiries. Computer Literacy: e-Builder, e-mail, web, SAP, Microsoft Teams, Excel, PowerPoint, OneDrive, others TBD QUALIFICATIONS: 5-10 years of prior experience in a results-oriented leadership role for a regional, cross-functional team within the building construction industry. Prior experience leading a staff in remote multi-state locations. Experience in an influential role where extraordinary results were achieved through accountability and leading others to achieve and maintain a high performance standard. Prior experience clearly defining expectations, articulating ideas, thoughts, and views, and providing continual, timely, frank, and direct feedback to others. Proven experience with setting strategy and establishing plans for business growth. Prior experience working between multiple departments that support regional compliance and profitability. Must have prior hands-on experience with handling business transactions, procedures, and practices, including but not limited to, pricing, company vehicles, safety, order entry, estimating, general contracting procedures, designation and duties of employees, warranties, quality assurance practices, service offerings, etc. OTHER SKILLS AND ABILITIES: Can service customers in a compliant and financially solvent manner. Understanding of contract management and processes Intermediate skills with financial data and mathematics (understanding of statistics, business metrics, gross margin, operating income, cost management, etc.) Excellent written and verbal communication skills, including the ability to make professional presentations to others Must have excellent organizational skills to multitask in a fast-paced environment Must be able to create strategic plans and measure and analyze results Strong problem resolution skills with the ability to effectively communicate with all personality types Strong computer skills include Outlook, Word, Excel, PowerPoint, and Adobe. Must be able to use technology to perform company tasks (expense management, time keeping systems, intranet, etc.) The salary range for applicants in this position generally ranges between $102,000 and $127,000. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. Tremco offers a variety of benefits to its employees, including but not limited to: health insurance, paid time off, 401(k) with company match, Company Pension Plan, and continuing education. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...
GC Manager (General Contracting)
JOB DESCRIPTION GENERAL PURPOSE OF THE JOB: The General Contracting (GC) Manager oversees and manages all aspects of the General Contracting business (including GC and larger-scale P&R, TremCares, etc.) within the assigned region. This will involve working with Construction Managers, CM Associates, Project Managers, Service Managers, Supervisors, Foremen, GC Superintendents, Tremco Sales Representatives, Owners, and Subcontractors to ensure projects are performed safely, meet customers' expectations, conform to contractual obligations, and meet financial objectives. Additional duties will include participating in proposals, specifications, price estimates, schedules, and sales efforts as they affect the region, also responsible for Sales & Service Support, Field Resource & Customer Management communication as necessary. The GC Manager will create and execute training plans for new CM, CM Associate, and Project Manager positions for new employees. With the RBM, the GC Manager is responsible for the overall profitability and performance of all GC projects in the region(s). Abide by all Company policies. ESSENTIAL DUTIES AND RESPONSIBILITIES: Direct WTI personnel and work cross-functionally with other Tremco and WTI external and internal departments to maximize efforts and results in sales, compliance, safety, and profitability. Act as a liaison between headquarters and the field to ensure that effective two-way communication takes place, and that positive results are achieved. Assess daily operational situations for crisis management, safety, and escalation protocol. Determine solutions to project issues, including but not limited to, field resource management, workload balance, job site conditions, product management issues, etc. Travel to job sites as needed to support account resources (including rooftop projects). Travel to customer or sales meetings to support business or account activities. Accountable for regional cost/budget variance & profitability as it relates to General Contracting. Accountable for regional Quality Assurance. Understanding of the subcontractor agreement and corrective notification measures to the subcontractor according to the executed agreement. Ensure Construction Managers are setting project timelines and goals. Identify resource or employee concerns and promptly resolve and engage appropriate HR or WTI management. Ensure documentation of employee issues is prompt and submitted to HR. Act as an agent of change and improvement , and adapt quickly to changing business priorities. Manage key metrics and report on a regular basis or as required. Coordinate work with Program Managers, Sales & Service Support, Customer Management (WTI & Tremco Roofing), and Resource Management. Participate in the Preventive and Corrective Action process with responsibility and authority to: Initiate action to prevent the occurrence of any non-conformity relating to service, process, and quality. Identify and record any service, process, or quality system problems. Initiate, recommend, or provide solutions through designated channels. Verify the implementation of solutions. Control further processing, delivery, or installation of non-conforming products until the deficiency or unsatisfactory condition has been corrected. GC Manager will have Cost Model approval authority for projects whose Gross Margin for Service exceeds the stated requirements. Further approvals may be needed. Ensure the region's profitability by effectively managing the team and processes with the available tools. Assist when needed to review proposals received, conduct contractor interviews for specification and contractual compliance. Approve Proposals for submission (i.e., pricing, specification, scope). Direct Project Manager, technicians, and superintendents. Assist when needed with change order negotiation and approval. Regular communication with the Regional Business Manager regarding: Safety compliance Project approvals, planning, and results. Personnel and process management Any issues related to the above that will require collaboration or elevation of authority. Holding Construction Managers Accountable for the following Metrics: Concept, Planning & Design (Proposals & Specs): # Proposals/Specs being managed # Proposals/Specs reviewed vs. in queue #/$ Wins vs. Losses Profit Margin of Wins vs. Losses Construction (Execution): # of projects w/in (time &/or $) budget +/- X% Contractor Management: # Qualified Contractors $ Billed & Outstanding (& DSOs) Customer: Review the overall project quality score Forecasting POC for work in progress for projected revenue purposes Review POC from CM's weekly to ensure it is submitted on time and is being filled out correctly. QC project planned/actual costs as needed to ensure estimates are being updated, as well as start/end dates Competencies: Technical knowledge of all products and services that WTI offers Deep understanding of line items and helping on complex bids to develop line items for projects. Deep understanding of all Construction Management tasks Deep knowledge of Tremco / WTI policies and procedures. Understanding of financial reports Understanding of superintendent roles & responsibilities Understanding of the various Cooperative Purchasing options available in the region. Understanding of State and Local construction code compliance. Understanding of Tremco, WTI, and OSHA safety requirements. Communications: Superior written, verbal, and digital communication skills Must have excellent interpersonal skills and a customer service approach when dealing with sales reps. Able to create performance reporting. 24-hour response to all inquiries. Computer Literacy: e-Builder, e-mail, web, SAP, Microsoft Teams, Excel, PowerPoint, OneDrive, others TBD QUALIFICATIONS: 5-10 years of prior experience in a results-oriented leadership role for a regional, cross-functional team within the building construction industry. Prior experience leading a staff in remote multi-state locations. Experience in an influential role where extraordinary results were achieved through accountability and leading others to achieve and maintain a high performance standard. Prior experience clearly defining expectations, articulating ideas, thoughts, and views, and providing continual, timely, frank, and direct feedback to others. Proven experience with setting strategy and establishing plans for business growth. Prior experience working between multiple departments that support regional compliance and profitability. Must have prior hands-on experience with handling business transactions, procedures, and practices, including but not limited to, pricing, company vehicles, safety, order entry, estimating, general contracting procedures, designation and duties of employees, warranties, quality assurance practices, service offerings, etc. OTHER SKILLS AND ABILITIES: Can service customers in a compliant and financially solvent manner. Understanding of contract management and processes Intermediate skills with financial data and mathematics (understanding of statistics, business metrics, gross margin, operating income, cost management, etc.) Excellent written and verbal communication skills, including the ability to make professional presentations to others Must have excellent organizational skills to multitask in a fast-paced environment Must be able to create strategic plans and measure and analyze results Strong problem resolution skills with the ability to effectively communicate with all personality types Strong computer skills include Outlook, Word, Excel, PowerPoint, and Adobe. Must be able to use technology to perform company tasks (expense management, time keeping systems, intranet, etc.) The salary range for applicants in this position generally ranges between $102,000 and $127,000. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. Tremco offers a variety of benefits to its employees, including but not limited to: health insurance, paid time off, 401(k) with company match, Company Pension Plan, and continuing education. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...