Providing general administration support to the Client Services team.
You will attend Service review meetings and become familiar with customer SLA's and develop your customer care skills and capabilities
You will provide administrative support to Client Service Managers and shadow them with a view to developing into an Associate Client Services Manager in the future
Strong communication skills are a must as you will have regular contact with key clients and focus on building relationships and delivery the best possible service
Training:
Business Administrator Apprenticeship Level 3 including Functional Skills in maths and English
Training Outcome:
Excellent progression opportunities through wider HR team and the business as a whole
Employer Description:We have a proven history of developing innovative software for the public sector. Our ability to put vital information into the hands of those that need it is the reason why more than 50% of local authorities use us to collect revenues and administer benefits, why 100% of UK Police Forces, over 50% of UK Fire Services and many other Public Safety agencies around the world have chosen solutions from our portfolio to support their operations. It's the reason why housing providers use our systemsWorking Hours :Shifts to be confirmedSkills: Team Working,Organisation Skills....Read more...
Key Responsibilities
• Processing initial enquiries • Processing proposal packs • Processing new client set ups and completed client close downs • Maintaining central client management database and systems with incoming information from associate Mortgage Advisors and Solicitors • Reception duties, dealing with telephone calls and meeting and greeting visiting clients • Handling incoming and outgoing post • Provide administrative support as required • General duties commensurate with post
Working towards Property Researcher:
Researching and analysing properties and locations • Liaising with estate agents to carry out due diligence on properties • Carrying out and analysing desktop research into local areas • Producing written reports on properties • Liaising with estate agents to organise viewings and surveys on properties
Carrying out property viewings • Taking video footage of properties and local area • Taking photographs of properties and local area
Production of written reports, video walkthroughs and photo slideshows • Producing written reports based on condition and gathered research advising clients on suitability to the criteria given • Editing video footage and producing video walkthrough • Producing photograph slideshow • Advising clients to on the best property to purchaseTraining:Level 3 Business Administrator Apprenticeship Standard which includes:
Level 2 Functional Skills in maths and English (if required)
End-Point Assessment (EPA)
Via your ITEC tutor and on-the-job training, you'll get the opportunity to learn:
IT
Record and document production
Decision making
Interpersonal skills
Communication
Quality
Planning and organisation
Project management
Relevant regulation
Policies
External environment factors
Training Outcome:Possibility of a full-time position for the right candidate upon completion of the apprenticeshipEmployer Description:Home buying service for British Forces forces mortgages supporting Forces Help to Buy property finding & managing the purchase through to completion.Working Hours :Monday - Friday - 9:00 - 5:00 PM (with a one hour lunch - 1:00 PM - 2:00 PM)Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Creative....Read more...