Duties will include, but will not be limited to:
Serving Customers in person, by phone, email and social media
Advising customers of the correct parts for their vehicles
Producing quotes and invoices for customers
Picking customer orders
Training:
The successful candidate will work towards achieving their Apprenticeship Standard in Trade Supplier Level 2
A dedicated work-based trainer will be assigned to the candidate to provide them with support and guidance throughout the course
This is a predominately work-based programme with College attendance required once a month
All learning will take place at the candidate's place of employment/College and within their contracted working hours
Course outline:
https://www.instituteforapprenticeships.org/apprenticeship-standards/trade-supplier-v1-0Training Outcome:
Full-time position on successful completion of the Apprenticeship
Employer Description:Rimmer Bros is a Car Parts & Accessories specialist established in 1982.
We specialise in Triumph, MG, Rover, Mini, Land Rover, Range Rover and Jaguar, we cover a total of 75 models across these marques.
Our Fast Mail Order Service has been supplying the UK, Europe and 195 worldwide destinations since 1982.
We serve our customers from our 105,000 sq ft parts warehouse and sales centre situated in Lincoln UK.
We know your car, we have parts sales advisors with a combined 1032 years of experience.
Our workforce of 84 employees picks 825,000 parts and packs them into 170,000 parcels a year.
We part of a much larger group of car parts specialists with outlets in the UK, USA and Europe.Working Hours :Monday - Friday, 08:30 - 17:00. May work Saturday Mornings as overtime.Skills: Communication skills,Attention to detail,Customer care skills,Problem solving skills,Number skills,Team working,Initiative,Patience....Read more...
Parts Advisors are also known as vehicle parts operatives. They are responsible for ordering, selling and managing stock control on a wide range of vehicle parts and accessories.
Whilst the role may vary by employed based on the specific needs to the location, the duties of a Parts Advisor Apprentice will typically include:
Building relationships with internal and external customers
Taking orders from customers in person and over the phone
Maintaining stock room
Identifying parts
Processing payments for parts sold
Working with technicians to ensure they have the correct parts to complete their work
Training:
The Programme typically lasts between 12 and 24 months depending on the career path chosen and you'll achieve a nationally recognised level 2 qualification in Customer Service
All of our Apprentices are employed through the Dealer Network and attend week-long block training at our state-of-the-art Training Centre in Coventry
Block training is complemented by a combination of regular coaching visits from one of our experienced Coaches as well as Virtual Classroom sessions and E-Learning modules
Your development is supported through your Stellantis Apprenticeship journey, with your learning focused towards achieving a qualification recognised across the motor industry. This will provide the foundation to develop your career, as there are lots of opportunities within our expanding Dealer Network to progress and move into new roles once you’re qualified
Please ensure you have copies of your GCSE or Scottish National or Functional Skills certificates, as we may request to see them during the application process.
Training Outcome:
There are lots of opportunities within our expanding retailer network to progress and move into new roles once you’ve successfully completed the programme.
Employer Description:Drive Vauxhall is one of the country's leading dealer groups, with 22 franchise dealerships all over England. We aim to uphold our excellent reputation, with our call centre already providing "best-in-industry" customer service to over 40,000 callers per month. You can also rest assured that we're fully regulated by the FCA.Working Hours :A typical working week could be 40 hours, Monday - Friday, 8.30am - 5.30pm. However, each of our dealers will have different requirements.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Team working,Initiative....Read more...
Key Responsibilities
• Processing initial enquiries • Processing proposal packs • Processing new client set ups and completed client close downs • Maintaining central client management database and systems with incoming information from associate Mortgage Advisors and Solicitors • Reception duties, dealing with telephone calls and meeting and greeting visiting clients • Handling incoming and outgoing post • Provide administrative support as required • General duties commensurate with post
Working towards Property Researcher:
Researching and analysing properties and locations • Liaising with estate agents to carry out due diligence on properties • Carrying out and analysing desktop research into local areas • Producing written reports on properties • Liaising with estate agents to organise viewings and surveys on properties
Carrying out property viewings • Taking video footage of properties and local area • Taking photographs of properties and local area
Production of written reports, video walkthroughs and photo slideshows • Producing written reports based on condition and gathered research advising clients on suitability to the criteria given • Editing video footage and producing video walkthrough • Producing photograph slideshow • Advising clients to on the best property to purchaseTraining:Level 3 Business Administrator Apprenticeship Standard which includes:
Level 2 Functional Skills in maths and English (if required)
End-Point Assessment (EPA)
Via your ITEC tutor and on-the-job training, you'll get the opportunity to learn:
IT
Record and document production
Decision making
Interpersonal skills
Communication
Quality
Planning and organisation
Project management
Relevant regulation
Policies
External environment factors
Training Outcome:Possibility of a full-time position for the right candidate upon completion of the apprenticeshipEmployer Description:Home buying service for British Forces forces mortgages supporting Forces Help to Buy property finding & managing the purchase through to completion.Working Hours :Monday - Friday - 9:00 - 5:00 PM (with a one hour lunch - 1:00 PM - 2:00 PM)Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Creative....Read more...
Taking inbound calls from around the business TrustFord and also supporting our PartsPlusUK colleagues on multiple systems
Logging tickets on our ticket logging system Vivantio
Using tools and systems such as Office 365 Admin, Active Directory, Papercut, MDM etc. to help support with issues
First point of contact for all incidents and requests to troubleshoot and resolve or escalate via the correct process
Password resets for multiple systems
Making outbound calls to chase up outstanding tickets
To adhere to the requirements set out in the tri-partite agreement with both Ford Retail and the apprenticeship provider.
Work towards a full-time qualified position within the TrustFord Family, including PartsPlus.
Meet the requirements of the Ford apprentice programme, and TrustFord’s values and expectations.
Meet the requirements of the apprentice provider, and to work in an open, honest and committed manner with third party assessors and advisors, and the internal support team
Training:Join our apprenticeship program delivered by ANS Academy, an OFSTED 'Outstanding' training provider, part of ANS Group that specialises in digital transformation. You'll gain practical skills and support while working towards a recognised qualification.
Training delivered in person at our Manchester office (block release format: 3 days every 5-6 weeks).
Monthly remote support sessions to keep you on track.
Monthly business skills workshops to enhance your professional development.
Training Outcome:
Progression involves securing a role within your team, provided an opportunity arises.
Employer Description:TrustFord is the world’s largest Ford dealer group, operating over 60 sites in the UK, including Northern Ireland and the Channel Islands.
TrustFord forms part of Ford Retail Group and is wholly owned by Ford Motor Company. It operates at ‘arms-length’ with its own board of directors and operating strategies. As well as managing its Ford franchise operation for new and commercial vehicles, the business runs as a multi franchise for used cars, used commercial vehicles, aftersales and parts. Ford Retail Group also owns and operates 14 Parts Plus sites nationally and we also run a nationwide Mobile Service operation.
All of our UK-wide dealerships became TrustFord in June 2014. You might have visited them under a different brand name, such as Dagenham Motors or Polar Ford. Today – as TrustFord – we’ve still got the same great teams providing the same great service, all over the UK. After all, we’re the same company at heart.
There are 3,000 people working together as part of the TrustFord Family across the country. Customer service is central to our business and we are all working towards the same purpose: to drive the standard in customer care.Working Hours :Monday to Friday, 8.00am - 5.00pm, 1 hour lunch.Skills: Communication skills,Attention to detail,Customer care skills,Problem solving skills,Logical....Read more...
Motorfair Hyundai are currently seeking a Light Vehicle Technician Apprentice to join their dealership. This is an exciting role with first-class training and outstanding long-term career prospects.
Duties will include:
Working alongside qualified Technicians with the investigation, repair and service of vehicles
Producing estimates
Carrying out diagnostics
Warranty work
Assisting with MOT’s on vehicles
Other general technical duties and general housekeeping
Providing excellent customer service to internal and external customers
Training:
Candidates will work towards achieving the Light Vehicle Technician Apprenticeship Standard at level 3
They will also be required to study towards achieving level 2 maths and English functional skills if they do not already hold equivalent qualifications
https://www.instituteforapprenticeships.org/apprenticeship-standards/motor-vehicle-service-and-maintenance-technician-light-vehicle-v1-3
The programme lasts for 36 months. The training incorporates underpinning knowledge in partnership and managed by EMTEC Colleges. Throughout the duration of the programme the candidates will be expected to travel to EMTEC’s training centre in Nottingham for 24 separate weeks to carry out skills training.
Regular visits to the dealership from EMTEC Vocational Learning Advisors will take place, who will observe all evidence opportunities that occur naturally in the workplace.
Assessment Includes: On-going assessment of soft skills and behaviours, a behaviour assessment, Knowledge and understanding tests at the end of Gateway 1 and 2, Skills tests at the end of Gateway 1 and 2.
This is followed by the synoptic assessment, of which there are four components: Log book (final year review to assess apprentice’s progress), Behaviour Assessment, Knowledge Test (an in-depth, online test exploring knowledge/ understanding of the apprentice) and Skills Test (two-day practical examination of the skills of the apprentice).
Each apprentice will achieve the following:
· Motor Vehicle Service and Maintenance Technician (Light Vehicle) (ST0033/AP03) Standard
· Level 3 Award in Automotive Refrigerant Handling (EC842-2006) QCF
· Level 3 Award in Electric/Hybrid Vehicle System Repair and Replacement QCF
· Certified Hyundai courses
Training Outcome:
Possible permanent position on the completion of the apprenticeship
Further opportunities to develop career to become a fully qualified master technician and MOT tester
On completion of the apprenticeship the average salary of a light vehicle technician is anywhere between 24k-27k. While most experienced technicians may earn up to £33k per year
Employer Description:Your Hyundai main dealer, MotorFair, Birmingham, is a family-owned business committed to quality service.
Founded by Mr. Derrick Grieveson in 1953 as Worcester Carsales, we have been serving motorists in Birmingham, Worcestershire, and the West Midlands for over 70 years. In 1963, we relocated to Hylton Road, Worcester. Derrick’s son, Stuart Grieveson, now our Managing Director, joined the company in 1973. Over the last 25 years, we’ve acquired multiple new car franchised dealerships in the West Midlands.
Three generations of the Grieveson family, including three of Derrick’s grandchildren, proudly work within the company.Working Hours :Monday - Friday, 8.00am - 5.00pm with a 30 min lunch.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Initiative,Patience,Physical fitness....Read more...
The Service department is vital to the success of our business. Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty.
This is a varied role where you will work with all departments bringing a friendly and energetic approach to your daily work.
Every day is different within the Service Department so the role will vary. Some duties on a day-to-day basis may include:
· Customer Service: Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us.
· Administration: Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims.
· Teamwork: Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience.
· Promotion: Assisting with the sale of accessories and service plans.
Our ideal Customer Service Advisor apprentice will be an outgoing, confident, and approachable problem solver who can deliver excellent customer service.
We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:
· Enthusiasm and willingness to learn
· Teamwork
· Strong communication
· Customer Service
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship.Training:Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre.
Our expert trainers will guide you through the training programme using a combination of e-learning, classroom learning and practical application.
In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre.
This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications.
On successful completion of the one year programme, you will receive the following:
· Level 2 Customer Service Practitioner Standard
· Brand specific certificationsTraining Outcome:Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities.
Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Once qualified, the earning potential for a Customer Service Assistant is between £20,000 and £30,000, so it is worth considering the future opportunities beyond the apprenticeship. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes.Employer Description:Throughout Volkswagen we have a rigorous commitment to quality and excellence. Our products are highly acclaimed, our processes for distribution and support services are world class and we have some of the most technologically advanced resources in any industry.
The Volkswagen Apprenticeship Programme is designed to train and develop apprentices to keep pace with advancing technology and high levels of customer service. This is an exciting and challenging opportunity to receive formal qualifications through extensive product training whilst in full-time employment at one of our retailers.Working Hours :Monday – Friday. 0830 – 1730.
Possibility of Saturday workings and / or shifts.
Working week will be confirmed on application.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
The Parts Department is at the heart of our operations. Our Parts Advisors are responsible for the stock control of a wide range of vehicle parts and accessories. This includes the ordering, selling and managing of stock to ensure that we meet the needs of our trade counter customers and to guarantee that our workshop team have the parts and accessories that they need to complete their daily tasks.
Your duties will vary from day to day and could include:
· Providing advice to customers who are having problems with their vehicles.
· Taking sales orders from customers both face to face and over the phone.
· Stock control for vehicle parts and accessories.
· Maintaining an ordered stock room.
· Raising invoices for parts sold.
· Liaison with internal teams to ensure the correct stock is place at the right time.
Our ideal candidate will be methodical in their way of working and be able to demonstrate precise attention to detail.
As a central point of contact for both of our internal and external customers you will need to have excellent communication skills. You also should be IT literate (although full training will be provided).
We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:
· Enthusiasm and willingness to learn.
· Teamwork.
· Strong communication.
· Customer Service.
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship.Training:Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre.
Our expert trainers will guide you through the training programme using a combination of e-learning, classroom learning and practical application.
In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre.
This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications.
On successful completion of the one year programme, you will receive the following:
· Level 2 Customer Service Practitioner Standard.
· Brand specific certifications.Training Outcome:Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities.
Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Once qualified, the earning potential for a Parts Assistant is in excess of £20,000, so it is worth considering the future opportunities beyond the apprenticeship. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes.Employer Description:At SEAT, there is nothing more important than our people. Their enthusiasm, commitment and skills are the dynamic force behind SEAT cars. Our people drive the innovation and technology, style, and design in everything that we do.
We are looking to enthusiastic and passionate people to join our team working as apprentices in our retail network and drive their career forward with us.Working Hours :Monday – Friday. 0830 – 1730.
Possibility of Saturday workings and / or shifts.
Working week will be confirmed on application.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
