Aftersales Manager
Location: Bromley
Salary: Competitive
We are recruiting an experienced Aftersales Manager to lead a high-performing automotive aftersales department in Bromley. This role is responsible for the full management of service, workshop, and parts operations, ensuring excellent customer satisfaction, strong financial performance, and effective team leadership.
This position suits an Automotive Aftersales Manager, Service Manager, or Workshop Manager ready to take full responsibility for aftersales performance within a fast-paced automotive environment.
Key Responsibilities
- Full management of the automotive aftersales department
- Lead service advisors, vehicle technicians, workshop controllers, and parts teams
- Drive aftersales performance including service, parts, and labour sales
- Manage productivity, efficiency, and profitability within the workshop
- Monitor KPIs, budgets, and departmental targets
- Analyse performance data and implement improvement plans
- Maintain high levels of customer satisfaction and service standards
- Ensure compliance with health and safety and operational processes
- Recruit, coach, train, and develop aftersales team members
Skills and Experience Required
- Proven experience as an Aftersales Manager, Service Manager, or similar automotive management role
- Strong knowledge of automotive aftersales operations and the motor trade
- Experience managing workshop performance, technicians, and service advisors
- Ability to lead, motivate, and influence teams
- Strong organisational and time management skills
- Confident using aftersales systems and performance reporting
- Customer-focused mindset with strong communication skills
Whats on Offer
- Competitive salary
- 33 days annual leave including bank holidays
- Company pension scheme
- Automotive discounts on vehicles, servicing, and parts
- Retail and lifestyle discounts
- Cycle to work scheme
- Flexible and family-friendly working options
- Employee wellbeing support and assistance programmes
- 24 hour access to healthcare professionals
- Paid volunteering day
- Share purchase plan
- Refer a friend reward scheme
- Ongoing training, development, and career progression
If you are an experienced Aftersales Manager in Bromley or a Service Manager looking to step up, apply today to progress your automotive career.....Read more...
Job Title: Operations & Reservations Manager – Destination Management CompanySalary: €28,000 - €30,000 gross per year + BonusLocation: Madrid, Spain This boutique Destination Management Company based in Madrid, specializing in tailor-made cultural and luxury travel experiences across Southern Europe.Their bilingual, international team works closely with high-end travel advisors and trusted local partners to create seamless, authentic itineraries focused on art, history, gastronomy, and wine. They are known for their personalized service, operational excellence, and attention to detail.They are looking for an experienced Operations & Reservations Manager to oversee day-to-day booking operations and client servicing.This role is ideal for someone with a background in DMC operations, travel coordination, concierge services, or hospitality, who enjoys managing multiple reservations, liaising with suppliers, and delivering exceptional client experiences.Candidates with DMC, inbound tour operator, or luxury travel agency experience are strongly encouraged to apply.Key Responsibilities
Manage end-to-end reservations for tailor-made itinerariesCoordinate with hotels, guides, transport providers, venues, and local partnersAct as a primary point of contact for clients and travel advisorsEnsure smooth execution of services before and during travelHandle itinerary changes, special requests, and problem-solving as neededMaintain strong relationships with suppliers and service partnersSupport internal processes, service standards, and operational workflowsAssist with planning special events, experiences, and bespoke requestsContribute to customer loyalty initiatives and repeat business
Ideal Candidate Profile
3–5 years’ experience in travel, hospitality, or DMC operations (roles such as Operations Executive, Senior Travel Coordinator, Concierge, Group Coordinator, or similar)Fluent in English and Spanish (essential)Strong organizational skills and attention to detailComfortable managing multiple bookings and prioritiesClient-focused mindset with strong communication skillsKnowledge of the Spanish and Portuguese markets is a plusExperience working with American clients or travel advisors is a plusTeam player who can also work independently
The Offer
6 months of structured trainingPrivate healthcare insuranceTeam trips and familiarization experiencesPerformance-based bonus program after 6 monthsMonday–Friday schedule (no weekends)Supportive, international working environment
Job Title: Operations & Reservations Manager – Destination Management CompanySalary: €28,000 - €30,000 gross per year + BonusLocation: Madrid, Spain Do not miss it!please apply today or send your CV to maria@corecruitment.comget social.......http://www.corecruitment.com/https://www.facebook.com/COREcruitmentDOTcom/Tweet us @COREcruitment....Read more...
Processing payroll for staff 4 weekly and monthly
Calculating SSP/SMP
Processing starters and leavers
Pension submission
Training:Apprentices will be required to attend college at least x1 day per week either at Uxbridge, Harrow or Hayes Campus completing necessary mandatory training and units associated with the apprenticeship.
The apprentice will be required to complete:
Work towards gaining a full Qualification
Employment Rights and Responsibilities
Skills, Knowledge, and Behaviours
Standard and End Point Assessment
Functional Skills in English, maths, and ICT (if required)
Other training will be provided by the employer as required to enable the fulfilment of the job role.Training Outcome:Permanent role with view to long term relationship.Employer Description:Accountants and Tax advisors.Working Hours :Monday to Friday, 8:30am - 5:30pmSkills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Analytical skills....Read more...
Customer Experience Advisor Required – Cannock (WS11)Tudor Employment Agency is recruiting for Customer Experience Advisors to join our client’s team in Cannock.You will play a key role in delivering exceptional customer service, supporting sustainability goals, and advising customers on waste management, recycling and circular economy initiatives.✅ Your Main Duties as a Customer Experience Advisor:• Act as the first point of contact for all customer enquiries across phone, email & digital channels• Provide clear, professional and empathetic customer support• Educate customers on recycling, waste reduction and sustainability opportunities• Support customers with waste management obligations & environmental compliance• Promote services that increase recycling rates and reduce waste to landfill• Communicate Veolia’s environmental values, initiatives & innovations• Identify opportunities to improve customer environmental performance• Log queries, maintain accurate records & manage multiple tasks effectively• Represent the brand’s mission of protecting resources and supporting a circular economy The Ideal Candidate for the Customer Experience Advisor role:• A commitment to delivering an excellent customer experience• Excellent written & verbal communication skills• Strong interpersonal skills• Focused, self‑motivated and adaptable• Patient, empathetic and confident handling conflict• Able to multitask and manage workload effectively Hours: Monday to Friday, 8:30am–5:00pm Pay Rate: £12.21 per hourPlease note: This position is temporary until at least June Interested?Please contact our Commercial Team on 01922 725445 (ext 1004) or email your CV to commercial@tudoremployment.co.uk, quoting ref TEAVEOCEA/51✅ You can also register online here: https://tinyurl.com/ONLINECOMTEMP1For all our roles, visit: www.tudoremployment.co.uk#TeamTudor is waiting for your call! ....Read more...
Answering the phone and transferring calls, taking messages as required and emailing the relevant parties.
Covering reception and ensuring visitors are provided with an exceptional experience.
Arranging lunches for partners and guests.
Ensure boardrooms are kept clean and tidy at all times.
Ensuring all post and documents are scanned and distributed to relevant parties in a timely fashion.
Franking and posting all out-going mail. Going to the Post Office as required.
All administration tasks, including photocopying, scanning, manual updates and other daily filing.
Checking stocks and ordering stationery supplies and consumables for the office.
Preparing letters of engagement for clients.
Supporting Administration Supervisor and other departments within the business as and when needed.
All other ad-hoc duties required.
Training:Apprentices will be required to attend college at least x1 day per week either at Uxbridge, Harrow or Hayes Campus completing necessary mandatory training and units associated with the apprenticeship.
The apprentice will be required to complete:
Work towards gaining a full Qualification.
Employment Rights and Responsibilities.
Skills, Knowledge, and Behaviours.
Standard and End Point Assessment.
Functional Skills in English, Maths, and ICT (if required).
Other training will be provided by the employer as required to enable the fulfilment of the job role.Training Outcome:Permanent role with view to long term relationship.Employer Description:Accountants and Tax advisors.Working Hours :Monday to Friday, 8:30am-5:30pmSkills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative,Non judgemental,Patience....Read more...
Job Title: DMC Customer Service ManagerSalary: €28,000 - €30,000 gross per year + BonusLocation: Madrid, Spain A well-established, boutique destination management company based in Madrid, specializing in tailor-made cultural and luxury travel experiences across Southern Europe. The team is bilingual and internationally minded, combining deep local expertise with a personalized approach to service.They design high-end, customized itineraries that highlight art, history, gastronomy, and wine, collaborating with trusted local partners to deliver authentic and seamless experiences for discerning travellers. Known for their professionalism, creativity, and attention to detail, they have earned a strong reputation among top travel advisors and clients worldwide.As a DMC Customer service manager you will work Monday to Friday on reservations, speaking with providers and clients. If you have previous experience in the travel industry in a similar position and speak Spanish and English we would love to hear from you!The ideal candidate:
Previous experience in Travel Industry at least 3-5 years in a similar positionProficiency in English and Spanish requiredDetail oriented team player, we work individually and in teamsWell-educated, knowledge of the Spanish & Portuguese market is a plusExperience working with Americans is a plusStrong business sense and industry experienceExcellent leadership, coaching and people management skills
Responsibilities:
Responsible for the overall reservationsInteracting with customers daily by answering their questions and directing them to the appropriate service for their needsCreating customer loyalty programs to increase revenue and improve client retentionEstablishing customer service policies and proceduresProvides information regarding area, including directions, attractions, shopping, nightlife, or recreational opportunities.Arranges sightseeing and other tours.Acquires tickets to special events or makes reservations for clients at a variety of venues, including for dinner, recreation timesProvides a variety of business services such as shipping packages and assisting with printing needs.Plans and schedules special events, parties, or meetings.Develops and maintains service relationships to fulfill the needs of customers, guests, or employees.Performs other related duties as assigned.
Perks:
6 months of trainingPrivate healthcare insuranceTrips with the teamsAfter 6 months, you will access the bonus program for employeesYou work Monday to Friday!
Job Title: DMC Customer Service ManagerSalary: €28,000 - €30,000 gross per year + BonusLocation: Madrid, Spain Do not miss it!please apply today or send your CV to maria@corecruitment.comget social.......http://www.corecruitment.com/https://www.facebook.com/COREcruitmentDOTcom/Tweet us @COREcruitment....Read more...
Communicate effectively with internal/external customers/service users
Maintain and update databases in accordance with legislation and local policy requirement
Complete all training associated with the role within a timely fashion
Administer prompt and accurate billing for council tax and business rates
Assist in administration of discounts, exemptions and reliefs in line with current regulations
To discuss and manage debtors accounts depending on their circumstances
Provide exceptional level of customer service to our residents via all forms of communication
To ensure data is accurate and up to date in line with local policy and GDPR
To assist the Team Leader and Head of Service with annual billing preparation
To undertake general office duties and assist on projects as and when required
Ensuring that services are delivered in compliance with existing and new Health and Safety legislation and the Council’s Health and Safety Policy and ensuring that duties are pursued in a safe manner with due regard to the Health and Safety of yourself and others
To adhere to all relevant council policies and ensure they are properly complied with throughout the activities undertaken
To carry out any other duties which fall within the broad spirit, scope, levels and purpose of this job description
Training Outcome:
Council Tax Officer
Business Rates Officer
Benefits Officer
Benefits Assessor
Welfare Officer
Revenues and Benefits Officer
Benefit Advisor
Welfare Support Worker/Advisors
Employer Description:Tewkesbury Borough Council is described as a friendly, supportive, and community-focused workplace. Employees appreciate the flexible working options, family-friendly policies, and a positive team culture. The council offers modern offices in a historic setting, a comprehensive benefits package, and opportunities for professional development. Staff often highlight the welcoming environment, helpful colleagues, and the chance to make a real difference in the local community.
As an apprentice at Tewkesbury Borough Council, you’ll be part of a friendly and supportive team that serves the local community across a diverse and vibrant borough. This is an excellent opportunity to gain hands-on experience in local government while working towards a nationally recognized qualification.Working Hours :Monday to Friday
8.30am to 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Analytical skills,Initiative....Read more...
Administrators will assist the Mortgage Advisors with their clients by:
Administering mortgages to offer stage
Selling Home Insurance
Keeping clients, solicitors and estate agents up to date with progress of applications
Establishing and maintaining relationships with Estate Agency introducers
Researching mortgage facilities and placing cases with lenders
Eventually, moving on to telephoning warm leads and making appointments
Training:The Financial Services Administrator apprenticeship is ideal for learners beginning an entry level role in the financial sector.
As an entry level role, this apprenticeship provides the foundation knowledge, skills and experience for progression along a number of career paths.
Key Learning Outcomes:
A broad understanding of the financial services sector
An understanding of the role of the appropriate regulatory bodies
The importance of relationship building with clients and colleagues
Understanding of processes and procedures relevant to the role
How to develop commercial awareness
Building skills and capabilities within an organisation
Professional Qualifications:
CeMAP1 – awarded by London Institute of Banking and Finance (LIBF)
Completion of CeMAP1 will provide a solid foundation for the learner and can lead on to progression to study in other areas
To help prepare the apprentice for the professional qualification, apprentices are provided with Simply Academy’s qualification resource package, alongside a structured study plan supported by a series of live revision sessions with our qualified tutors
Training Outcome:
Assuming sufficient progress is made, we will look to retain the candidate as a permanent employee, give them the chance to finish the industry CeMAP qualification and train as a Mortgage Advisor
Employer Description:Mortgage Required are independent mortgage and protection brokers offering professional, and friendly advice to customers. We are based in Maidenhead and we train young people to become advisers.
Our vision at Mortgage Required is to be a progressive mortgage broking firm delivering first class customer service. We want to be our customer's first choice for all their Mortgage and Protection needs. Mortgage Required is dedicated to being a great place to work; to being a strong, positive presence in the community and to save clients time and money.Working Hours :Monday - Thursday, 9.00am - 5.30pm and Friday, 9.00am - 5.00pm.Skills: Communication skills,Attention to detail,Team working,Initiative,Enthusiastic,Personable,Motivated....Read more...
A normal day would include:
Managing own caseload from inception to handover / closure (subject to level of experience). Case types will include creditors’ voluntary liquidations and administrations
Driving case progression and maintaining client case files
Assisting and dealing with incoming and outbound emails and phone calls
Drafting and sending correspondence
Communicating with clients, creditors, and other stakeholders including attending client visits, as required
Reporting to a manager and working closely with the senior case administrators
Ensuring the correct application of corporate insolvency procedures
Conducting investigations into the conduct of directors and the affairs of the company
Achieving statutory and regulatory compliance
Having responsibility for additional ad hoc tasks and general office administration tasks as required
What you could go on to do:
Leonard Curtis has a wealth of resources available to help you develop your career from the moment you join. Activities range from on-line learning modules to external training and qualifications
How you will be supported:
Full training and support will be provided by The Growth Company to help you achieve your apprenticeship and reach your full potential in your role
What will happen next:
Company who meet any basic entry requirements of the role will be contacted within two working days to be invited to meet a member of our team
You will then have the opportunity to find out:
More about this vacancy and any others you are suitable for
Any training you need to complete
What the next steps will be
Training Outcome:
Possible progression within the company and progression onto the next level apprenticeship
Employer Description:Leonard Curtis is a market leading professional services provider operating across the UK and Channel Islands. Since our formation we’ve supported business owners and advisors by listening and offering practical solutions and tailored advice. Our expert team of specialists deliver positive strategic advice across restructuring and insolvency, funding and law across 29 offices and we remain the largest independent restructuring firm in the UK.Working Hours :Monday to Friday, hours TBCSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Hardworking,Punctual,Enthusiastic,Good timekeeping,Conscientious,Methodical,Numerical skills,Able to prioritise,Self-motivated,Positive attitude,Eager to learn....Read more...
We are looking for a Health, Safety, Environment and Technology (SHET) Level 3 Apprentice to join our team.
Working from the NE Office (which is based within Organon in Cramlington) this role is ideal for someone starting their career who wants to learn about health and safety in construction and manufacturing.
You will be supported and mentored by experienced Health & Safety professionals. Over time, you will develop into a Health & Safety Technical Administrator, with the long-term opportunity to progress to a Site Health & Safety Advisor.
With training and support, you will eventually be able to:
Record and follow up Safety Observation Reports (SORs)
Help manage project health and safety statistics
Complete monthly safety reports and KPI scorecards
Help prepare and issue a monthly Health & Safety newsletter
Attend weekly contractor safety meetings and take minutes
Record and organise safety documents
Manage contractor training records
Support the Approved Contractor database
Help run site inductions
Check contractor qualifications (e.g. CSCS, PASMA)
Support Health & Safety Advisors on site
Attend site inspections and meetings
Assist with accident and near-miss investigations
Keep your own training and CPD records up to date
What We Are Looking For:
An interest in health and safety
Willingness to learn and develop
Good organisation and communication skillsAbility to work well in a small team
Basic IT skills
A positive and responsible attitude
No previous experience is required - full training will be provided
Training:
Candidates will work towards a level Safety, health and environmental qualification
All candidates will be required to do an End Point Assessment
Training Outcome:
Full time employment upon completion of the apprenticeship
Employer Description:BAILEYGOMM is a specialist Design Consultancy within the Built Environment and is experienced in engineering and infrastructure projects, from single building refurbishments, to full-scale facility development and Master Plan implementation. The company works in all sectors, which provides great cross-fertilisation of ideas between different work genres. Our resources incorporate a full Mechanical, Electrical and Public Health design team enabling us to provide comprehensive support for any project. We are very aware of the financial constraints that impact on all our customers and pride ourselves in finding cost-effective solutions. We are a company with a flexible approach, enabling us to find a solution that works for our clients.Working Hours :Monday - Friday, 8.00am - 4.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Providing access to some council services
Receiving and accurately recording enquiries and requests, taking timely and appropriate action in accordance with procedures and instructions
Escalating any problem cases to experienced customer service advisors and managers
Working as part of a team supporting service delivery across some directorates of the council
Communicating and liaising effectively, via the telephone, face-to-face, and in writing with certain customers
Processing enquiries and requests received via various electronic means
Using a wide range of computer systems, including a CRM system and MS Office products (especially word and outlook)
Maintaining computerised records and information systems
Assisting customers making payments by debit and credit card
Carrying out reception work including
Recognising the diverse needs and cultures of the community to ensure equal access to services
Maintaining an up-to-date knowledge of data protection and freedom of information legislation and guidance, ensuring these principles are adhered to at all times
Training Outcome:
Career in Customer Services
Employer Description:It’s an incredibly exciting time to work in Dudley Council as we embark on numerous multi-million pound regeneration schemes which will be real game-changers for the borough. In addition to the exciting schemes such as the Midland Metro we also have the ongoing and very serious challenges of ensuring vulnerable people across the borough receive the services they deserve. At Dudley Council we have a ‘one council’ ethos that builds an effective and dynamic organisation which grows the economy and creates jobs, creating a cleaner and greener place and supports stronger and safer communities. We are rightly proud to be the historic capital of the Black Country and, working with our partners, Dudley Council is also committed to looking forward and helping to deliver our borough vision of ‘Forge a Future for all’ www.dudleyboroughvision2030.org.uk We ensure communities influence council decisions and are committed to delivering services in partnership with communities. We provide flexible and responsive service in partnership and help communities help themselves. In joining a local authority that serves 320,000 residents you will become an integral part of a council that: • is ready to embrace change, providing an environment in which you will be encouraged to make your mark • is aware of its key challenges and the need for a new energy to innovate the council, in order to find cost effective ways of delivering services • has aligned its political and managerial leadership structures and is committed to protecting, securing and transforming the lives of children, families, the vulnerable and older people • wants borough residents to have their say through our community forums • dedicates time to meaningful consultation and listen to the views of our residents • is working with the community to encourage active involvement of our residents We want to leave a legacy of a better future for the borough that reflects Dudley borough’s potential and harnesses the ambitions of the people we serve. For more information see our Council Plan www.dudley.gov.uk/council-community/plan-policies-and-strategies/council-plan, Dudley Borough Vision for 2030, Forging a Future for All www.dudleyboroughvision2030.org.uk and key information about the borough and its communities at All about Dudley Borough www.allaboutdudley.infoWorking Hours :Monday - Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
The Service department is vital to the success of our business. Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty. This is a varied role where you will work with all departments bringing a friendly and energetic approach to your daily work. Every day is different within the Service Department so the role will vary.
Some duties on a day-to-day basis may include:
Customer Service: Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us
Administration: Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims
Teamwork: Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience
Promotion: Assisting with the sale of accessories and service plans
Our ideal Customer Service Advisor apprentice will be an outgoing, confident, and approachable problem solver who can deliver excellent customer service.
We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:
Enthusiasm and willingness to learn
Teamwork
Strong communication
Customer Service
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship. Training:Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre.
Successful applicants must be prepared to travel to the Volkswagen Group National Learning Centre, in Milton Keynes, to complete their apprenticeship training.
All training-related costs are fully covered as part of the programme, including travel, accommodation, and meals.
In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre.
This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications.
On successful completion of the one year programme, you will receive the following:
Level 2 Customer Service Practitioner Standard
Brand specific certifications
Training Outcome:Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities.
Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Once qualified, the earning potential for a Customer Service Assistant is between £20,000 and £30,000, so it is worth considering the future opportunities beyond the apprenticeship. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes. Employer Description:ŠKODA is driven by something different. What are you driven by? We are looking for ambitious, dynamic, and enthusiastic people to join our apprenticeship programme. If you are customer focused, forward thinking and want to learn, then we can give you the life and technical skills you need to be part of our team. Working Hours :Monday– Friday.
0830– 1730.
Possibility of Saturday workings and / or shifts.
Working week will be confirmed on application.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Physical fitness....Read more...
The Service department is vital to the success of our business. Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty.
This is a varied role where you will work with all departments bringing a friendly and energetic approach to your daily work.
Every day is different within the Service Department so the role will vary. Some duties on a day-to-day basis may include:
· Customer Service: Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us.
· Administration: Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims.
· Teamwork: Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience.
· Promotion: Assisting with the sale of accessories and service plans.
Our ideal Customer Service Advisor apprentice will be an outgoing, confident, and approachable problem solver who can deliver excellent customer service.
We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:
· Enthusiasm and willingness to learn
· Teamwork
· Strong communication
· Customer Service
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship.Training:Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre.
Successful applicants must be prepared to travel to the Volkswagen Group National Learning Centre, in Milton Keynes, to complete their apprenticeship training. All training-related costs are fully covered as part of the programme, including travel, accommodation, and meals.
In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre.
This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications.
On successful completion of the one year programme, you will receive the following:
· Level 2 Customer Service Practitioner Standard
· Brand specific certificationsTraining Outcome:Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities.
Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Once qualified, the earning potential for a Customer Service Assistant is between £20,000 and £30,000, so it is worth considering the future opportunities beyond the apprenticeship. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes.Employer Description:One in every nine vans sold in the UK is a Volkswagen Commercial Vehicle. Dependable, Partnership and Economical. These are the brand values of Volkswagen Commercial Vehicles. With a vehicle range that includes the iconic camper van to our more modern Amarok’s and transporters, it’s no wonder our customers are loyal supporters of our brand.
We are looking for the next generation to work within our retail network as an apprentice, taking on the technical and life skills that will be the foundation of a rewarding career.Working Hours :Monday – Friday. 0830 – 1730.
Possibility of Saturday workings and / or shifts.
Working week will be confirmed on application.Skills: Communication skills,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
The Parts Department is at the heart of our operations. Our Parts Advisors are responsible for the stock control of a wide range of vehicle parts and accessories. This includes the ordering, selling and managing of stock to ensure that we meet the needs of our trade counter customers and to guarantee that our workshop team have the parts and accessories that they need to complete their daily tasks.
Your duties will vary from day to day and could include:
Providing advice to customers who are having problems with their vehicles
Taking sales orders from customers both face to face and over the phone
Stock control for vehicle parts and accessories
Maintaining an ordered stock room
Raising invoices for parts sold
Liaison with internal teams to ensure the correct stock is place at the right time
Our ideal candidate will be methodical in their way of working and be able to demonstrate precise attention to detail.
As a central point of contact for both of our internal and external customers you will need to have excellent communication skills. You also should be IT literate (although full training will be provided).
We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:
Enthusiasm and willingness to learn
Teamwork
Strong communication
Customer Service
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship. Training:Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre.
Successful applicants must be prepared to travel to the Volkswagen Group National Learning Centre in Milton Keynes to complete their apprenticeship training. All training costs are covered as part the programme (travel, accommodation and food).
In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre.
This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications.
On successful completion of the one year programme, you will receive the following:
Level 2 Customer Service Practitioner Standard
Brand specific certifications
Training Outcome:Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities. Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Once qualified, the earning potential for a Parts Assistant is in excess of £20,000, so it is worth considering the future opportunities beyond the apprenticeship. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes. Employer Description:ŠKODA is driven by something different. What are you driven by? We are looking for ambitious, dynamic, and enthusiastic people to join our apprenticeship programme. If you are customer focused, forward thinking and want to learn, then we can give you the life and technical skills you need to be part of our team Working Hours :Monday- Friday
8.30am- 5.30pm
Possibility of Saturday workings and/ or shifts.
Working week will be confirmed on application.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working....Read more...
Key Accountabilities:
Learn and assist with the administration of recruitment and selection processes, including using the Council’s Applicant Tracking System and DBS platform, while observing how to create a positive candidate experience
Support the team in progressing candidates through recruitment stages promptly, learning how service level agreements and performance indicators are met
Respond under guidance to basic recruitment enquiries from potential applicants, developing confidence in representing the Staffordshire County Council Employer Brand professionally
Assist Resourcing Advisors in preparing and distributing job descriptions, person specifications, and advertisements, learning how these attract a diverse and relevant applicant pool
Observe and begin to provide advice to managers on recruitment processes and policies, under supervision, to build knowledge and confidence
Support administration for new starters, including helping to prepare induction arrangements and ensuring accurate records, while learning the importance of smooth onboarding
Learn to draft offer letters and contracts using templates, ensuring accuracy under supervision and understanding council policies and procedures
Provide general clerical support to the Resourcing and Recruitment Team, while learning best practices for handling confidential information securely
Assist with record-keeping, ensuring candidate and job information is stored correctly in line with data protection regulations and retention schedules
Help keep stakeholders informed by updating progress under guidance and learning how to escalate issues appropriately to your manager
Support employer brand initiatives, learning how diversity and inclusion are promoted and how Staffordshire County Council is positioned as an employer of choice
Observe and assist in offering advice to applicants about careers and using recruitment systems, developing an understanding of the digital tools and processes the team use
Attend career events with the team if needed, providing administrative support and learning how to promote the Council effectively to potential candidates
Assist with redeployment processes, learning how to speak sensitively with managers and employees in line with the policy
Support People Services projects as required, gaining understanding of work the wider People Services team do and the related administrative tasks
Keep up to date with changes in employment law and recruitment practices by engaging in training and development opportunities provided
Training:
Training delivery is based on a blended model of one-to-one sessions every 4 weeks, with group sessions, webinars, online courses, video, and additional support as required
Training Outcome:
On successful completion of the apprenticeship, the learner could progress into a permanent recruitment or HR administration role within Staffordshire County Council or the wider public sector, with opportunities to further develop into senior administrative, HR officer or recruitment specialist roles
Employer Description:The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively. We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future. We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance.Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
