An incredible new opportunity has become available thanks to the rapid growth at the multi-award-winning Diaspora Insurance. Reporting directly to the Channels Director the Insurance Sales Manager will be leading an office- and field-based team of tied and independent sales advisors selling life insurance and related pure protection products, setting sales goals, developing strategies, and training sales advisors and field sales agents to meet targets while ensuring client satisfaction and regulatory compliance, requiring strong leadership, sales acumen, and interpersonal skills to motivate the team and analyse market trends for growth. Key duties involve recruiting, coaching, performance monitoring, implementing sales plans, and maintaining client relationships, all while adhering to industry standards like FCA guidelines.Core Responsibilities
Team Leadership: Recruit, train, and mentor a team of office sales advisors and independent sales agents to achieve individual and collective sales targets.Business Unit Strategic Planning: Develop and implement business plan and marketing strategies tailored to specific client segments.Sales Strategy: Develop and implement effective strategies to meet or exceed sales targets for new and existing business.Performance Monitoring: Track and analyse sales metrics (KPIs) to identify trends, provide feedback, and prepare forecasts for senior management.Performance Management: Set sales goals, monitor performance metrics, and provide feedback and coaching.Regulatory Compliance: Ensure all sales practices meet standards set by regulatory bodies (such as the FCA in the UK) and internal company policies.Relationship Management: Build and maintain long-term relationships with key stakeholders.Customer Support: Handle escalated customer inquiries, mediate disputes, and ensure high levels of client satisfaction.Market Analysis: Stay updated on industry trends, competitor activities, and market·Reporting: Manage sales administration, maintain records, and report progress to senior management.
Required Skills, Experience & Qualifications
Education: Typically requires a Bachelor's degree in Business, Finance, Marketing, or a related field.Experience: Proven experience as a Sales Manager in the life insurance industry. Five (5)+ years of experience in life insurance sales, with at least 2 years in a supervisory or managerial role.Technical Skills: Proficiency in CRM software, Policy Admin System, sales analytics tools, and Microsoft Office Suite.Soft Skills: Strong negotiation, interpersonal communication, and strategic thinking abilities.Strong understanding of life insurance products and services.Recruitment, training, excellent leadership and team management skills.Exceptional communication and interpersonal abilities.Ability to develop and execute sales strategies.Strong analytical and problem-solving skills
What you will get in return:Job Types: Full-time, PermanentPay: £35,000.00 to 40,000.00 per year plus generous overrider commissionBenefits:
Access to branded company pool cars28 days paid annual leave (including bank holidays)Company eventsCompany pensionFree parkingHeadquartered in Birmingham, UK, Diaspora Insurance is a fast-growing insurance company focussed on crafting and delivering bespoke insurance and risk management solutions to specialised niche market of African expatriates in the UK. The company is introducing Life Cover and related pure protection covers to its menu of products and is looking for an experienced Sales Manager to head the business unit.....Read more...
Work with our mortgage advisors (brokers) to assist them with client contact and delivering a high quality service
Process mortgage & protection business from submission to completion
Making sure all applications are accurate and complete, and that all supporting documentation has been provided as required by compliance
Liaise and maintain relationships with lenders, conveyancers, and surveyors to provide regular updates to customers
Thoroughly check mortgage offers to make sure there are no errors
Keeping a close eye on processes and feedback to ensure the best possible journey for our customers
Support the office in a broad range of internal and external related communications and administration
Answering the telephone, accurately taking messages and passing them on and booking in appointments for advisors.
Compliance - Adhering to all relevant regulations, company policies, and procedures, including anti-money laundering and financial crime protocols
Training:Apprentices will work closely with a knowledgeable mentor who has progressed from an administrative role to Mortgage and Protection Consultant. Initial training will be intensive for the first few weeks, with ongoing hands-on learning and guidance throughout the apprenticeship.Training Outcome:Apprentices may progress into roles such as Mortgage Advisor, Training, Management, or Senior Mortgage Administrator, among other pathways.Employer Description:With over 40 years of combined industry experience, we’ve developed a distinct approach to providing financial services.
Everything we do is informed by the knowledge we’ve gained across the financial sector, and delivered to the highest possible standards of customer care. We’re known industry-wide for the relationships we build, from the connections we’ve developed across a comprehensive panel of lenders to the clients who come back time and again. We don’t do a lot of advertising: our business growth has come from customer referrals. We keep it simple, providing a personal service that both we and our clients enjoy. That means no call centres and no jargon; just friendly people and appointments at your convenience, either over the phone, at our Clifton offices or in the comfort of your own home.Working Hours :Monday to Friday, 9:00AM – 5:00PM. 1 hour unpaid lunch break.Skills: Communication skills,Attention to detail,Problem solving skills,Client-focused approach,Professional telephone manner,Professional appearance....Read more...
Are you a talented Vehicle Technician looking for your next move with a leading name in the automotive industry? Our client a major, well-established automotive company with a strong presence in Oxford is expanding its skilled workshop team and searching for experienced, passionate technicians to join their high-performing service department. This is a fantastic opportunity to work on a premium range of vehicles in a modern, well-equipped facility, where quality, efficiency, and customer satisfaction are top priorities. If you take pride in faultless diagnostics, precision repairs, and delivering exceptional standards every time, we want to hear from you. Key Responsibilities Carry out thorough vehicle inspections, diagnostics, including advanced systems, and fault finding using the latest equipment Perform servicing, mechanical repairs, electrical work, and component replacements to manufacturer standards Complete complex repairs across engines, transmissions, brakes, suspension, ADAS, and hybrid or electric systems Ensure all work is carried out safely, efficiently, and to the highest quality Maintain accurate service records and communicate clearly with service advisors and customers What We are Looking For Proven experience as a Vehicle Technician or Mechanic, main dealer or independent background welcome. NVQ Level 2 to 3 or equivalent in Light Vehicle Maintenance and Repair essential. Strong diagnostic skills and familiarity with modern vehicle technology Full UK driving licence MOT Tester qualification desirable but not essential Reliable, detail oriented, and passionate about delivering top-class workmanship....Read more...
Responding to new employee enquiries via telephone, email and online channels in a timely and professional manner.
Completing onboarding administration accurately and supporting the preparation of monthly reports.Supporting the Welcome Team with sales quotations and related administrative tasks.
Monitoring shared inboxes and distributing enquiries to the appropriate team members.
Gathering and reviewing relevant information to respond to product and service enquiries.
Complying with all relevant legislation, codes of practice and internal policies, including Information Security and Quality requirements.
Work towards your Business Administration Level 3 qualification.
Training Outcome:You have a number of career paths at Giant, including Welcome Team Advisors or moving into other operational, compliance, customer service or administrative roles across the wider Giant businesses. You can achieve this by consistently meeting or exceeding your objectives, growing in your role and with great emphasis on how you demonstrate the Giant people values.Employer Description:We believe in a world where businesses can engage and manage global talent without any barriers. Established in 1992, Giant Group is a workforce management platform and solutions provider. Our purpose is to support businesses with compliant and efficient solutions ranging from applicant tracking, supply chain management and screening, through to time management, billing and payroll, and a range of employment options, all on a global basis.
To understand more about Giant Group and our services please browse our website at: www.giantgroup.com Working Hours :Monday to Friday 9 am to 6 pm (rotational shift).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Initiative....Read more...
Casual Worker & Pay Administration
Checking eligibility to work documentation
Processing contracts and claim forms
Keeping up-to-date, accurate records
Undertaking pension assessments – to establish eligibility for auto enrolment
Updating and communicating changes to the Casual Workers policy
Clearly explaining/communicating/training on guidelines around the hiring of casual workers
Onboarding
Responsible for making all HR arrangements for new staff following a job offer
Carry out compliance checks including eligibility to work, references in line with the Inter Agency Misconduct Disclosure Scheme and any other checks in line with the IDS Recruitment & Safeguarding policies
When applicable and with support from the HR Coordinator, administer certificate of sponsors and support new staff with their visa applications
Prepare contracts, offer letters, payroll documentation and any other information for new joiners, working with other members of the HR team and managers to ensure salary offers are in line with IDS policy. Ensure all documentation is completed accurately and in a timely manner
Undertake pension assessments – to establish eligibility for auto enrolment
Carry out individual one-to-one HR inductions
Administer and coordinate the new staff induction event
Work with the HR Advisor on a project to improve induction processes at IDS
International working
Support the Director of HR and HR Advisors with administering applications for international working placements
Prepare and collate documentation for setting up ‘Employer of Record’ arrangements
Committee Administration & Coordination
Responsible for organising and administering a range of formal employment and other committees to ensure they run smoothly and efficiently
Provide committee and meeting support such as scheduling, venue preparation, catering, agendas, papers, minutes and track actions
Work with the Director of Research to administer the Sabbatical scheme
General HR Operations & Administration
Process contractual changes for existing staff, such as change of hours, etc. accurately and in a timely manner
Support Employee Self-Service (ESS) and Manager Self-Service (MSS) users
Arranging meetings, including room bookings and catering arrangements
General administrative duties including processing invoices, filing, archiving, ordering stationery
Maintain secure digital files and support with policy, guidance and intranet updates
Handling employee enquiries – providing good customer service and referring to HR Team members where appropriate
Monitor the HR shared inbox: acknowledge, triage and respond to routine enquiries professionally; signpost or escalate non-routine/sensitive matters
Processing HR’s monthly credit card statements with clear supporting evidence
Support the HR Advisors to carry out monthly payroll checks, resolve simple discrepancies, and flag complex issues promptly
Supporting administration of Safeguarding processes, including facilitating DBS checks
At busy times, supporting the recruitment processes
Attend training to build skills and keep knowledge current-Any other duties considered reasonable for this role
Training Outcome:There is the possibility of a full-time job upon successful completion for the apprenticeship.Employer Description:The Institute of Development Studies (IDS) is a global leading institution for research, teaching and learning, and impact and communications, based at the University of Sussex. We are ranked first in the world for development studies by the QS University Rankings, together with the University of Sussex. We are also ranked best international development policy think tank.Working Hours :Monday to Friday with work-based learning and any required attendance at Chichester College. Times to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Team working,Initiative,Follows Procedures,Methodical,Willingness to learn,Maintains confidentiality,Meets Deadlines,Able to prioritise,Enthusiastic....Read more...
Duties will include:
Answering inbound calls, WhatsApp messages, texts, emails, and social media enquiries
Handling and resolving customer queries at the first point of contact wherever possible
Using multiple systems simultaneously to find information and update records
Managing challenging situations with empathy and professionalism
Providing advice and guidance on a wide range of housing-related matters
Directing complex queries to the appropriate teams when necessary
Working in a fast-paced environment where no two days truly are not the same
Applicants should have:
Strong communication skills - both verbal and written
Ability to multitask and manage your time effectively
Resilience and patience when dealing with challenging situations
Computer literacy and ability to learn and use multiple new systems quickly
Ability to remain calm under pressure
Training:Customer Service Practitioner Level 2.
The apprenticeship training will take place one day per week, online lessons and remote learning.Training Outcome:If successful, the apprenticeship could be offered a full-time position within the customer contact team or another area within the business.Employer Description:At Curo, we take pride in being the first point of contact for our residents and the wider community. Our Customer Service Advisors are the voice of Curo – and we need people who care about making every interaction count.
This dynamic role puts you at the heart of our organisation. Working as part of our supportive contact centre team, you'll handle a diverse range of enquiries across multiple channels, helping resolve issues and making a real difference to people's lives every day.
You'll connect with our residents, contractors, and sometimes the wider public, providing solutions and support when they need it most. Many of our customers contact us during challenging times in their lives, so your empathy and understanding will be crucial in helping them navigate their housing needs.
Working Hours :You'll begin with 4 weeks of training (09:00-16:30), then move to regular hours (08:30-17:00) before transitioning to our shift pattern. This includes rotations between 08:00- 16:30, 08:30-17:00, 09:30-18:00, and one day per week 11:30-20:00.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Workshop Controller / Automotive Workshop Supervisor / Service Controller
Location: Ashford, Kent
Job Type: Full Time Permanent
Industry: Automotive / Vehicle Service / Motor Trade
An established and busy automotive service centre in Ashford is seeking an experienced Workshop Controller / Workshop Supervisor / Automotive Service Controller to manage daily workshop operations and support a high-performing team of technicians.
This is an excellent opportunity for someone with strong motor trade, vehicle service, and workshop management experience to join a professional and well-organised service department.
Key Responsibilities Workshop Controller As Workshop Controller, you will be responsible for the efficient day-to-day running of the workshop, including:
- Allocating technician workloads and prioritising repair jobs
- Managing workshop scheduling and service planning
- Supporting vehicle diagnostics, repairs, servicing and inspections
- Monitoring vehicle health checks (VHC) and technician productivity
- Coordinating vehicle movement within the workshop
- Communicating job progress with service advisors and front-of-house teams
- Ensuring efficient workshop workflow and service turnaround times
- Managing job cards, administration and service documentation
- Maintaining high standards of health & safety, workshop organisation and cleanliness
- Supporting technicians to achieve productivity targets and performance standards
- Resolving workshop issues and ensuring smooth service department operations
Skills & Experience Required We are looking for a motivated Workshop Controller / Automotive Supervisor / Motor Trade Professional with experience in a fast-paced automotive service environment.
Essential skills:
- Previous experience as Workshop Controller, Workshop Manager, Automotive Service Controller, or Senior Technician
- Strong knowledge of vehicle servicing, repairs, diagnostics and workshop operations
- Experience managing technician productivity and job allocation
- Excellent organisation and time management
- Strong communication and leadership skills
- Ability to work under pressure in a busy motor trade environment
- Experience with job cards, service scheduling and workshop management systems
- A full UK driving licence
Working Hours
- Monday to Friday: 7:30am 5:30pm
- 1 in 4 Saturdays on a rota basis
Benefits
- 32 days annual leave including bank holidays
- Training and development opportunities
- Employee discounts on servicing and vehicle parts
- Staff events and team activities
- Modern paperless workshop systems and electronic job cards
- Supportive and professional team environment
About the Company This long-established family-owned automotive group has been serving customers across Kent for over 100 years, providing high-quality vehicles, servicing and customer care. The business combines traditional customer service values with modern automotive technology and prides itself on building strong teams within its service departments.
Apply Now If you are an experienced Workshop Controller, Workshop Supervisor, Automotive Service Manager or Motor Trade Professional, we would love to hear from you.
Submit your CV and application today to be considered.....Read more...
Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty.
Every day is different within the Service Department so the role will vary.
Some duties on a day-to-day basis may include:
Customer Service: Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us
Administration: Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims
Teamwork: Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience
Our ideal Customer Service Advisor apprentice will be an outgoing, confident, and approachable problem solver who can deliver excellent customer service.
We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:
Enthusiasm and willingness to learn
Teamwork
Strong communication
Customer service
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long-term career. Training:Training will be delivered on site within the retailer.
On successful completion of the one-year programme, you will receive the following:
Level 2 Customer Service Practitioner Standard
Training Outcome:Once your apprenticeship is complete, you will continue your learning journey, and you will have the opportunity drive your career forward. Some of our apprentices have gone on to become team leaders and managers within the retail network. Employer Description:Everything we do starts with people. Our purpose is to provide freedom to move, in a personal, sustainable and safe way. We are committed to simplifying our customers’ lives by offering better technology solutions that improve their impact on the world and bringing the most advanced mobility innovations to protect them, their loved ones and the people around them. Volvo Cars’ continued success is the result of a collaborative, diverse, and inclusive working environment. The people of Volvo Cars are committed to making a difference in our world. Today, we are one of the most well-known and respected car brands, with over 40,000 employees across the globe. We believe in bringing out the best in each other and harnessing the true power of people. At Volvo Cars your career is designed around your talents and aspirations so you can reach your full potential. Working Hours :Monday - Friday, 08:30 - 17:30.
Possibility of Saturday workings and/or shifts.
Working week will be confirmed on application.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Analytical skills,Team working,Non judgemental,Patience....Read more...
Job duties;
Account preparation for various entities.
VAT return preparation and management accounts.
Self-assessment tax return preparation and assistance with MTD ITSA.
Aid in audits.
Training:Accounting and Taxation Professional Level 7 - ACCA The gold standard in Accountancy Apprenticeships, this programme enables individuals to become fully qualified in a profession which is globally recognised and respected in areas of accountancy, taxation, finance and business. ACCA is ideal if you’re looking to progress your career and become a chartered accountant, or work in an accountancy, audit or tax firm.
ACCA consists of three levels;
Applied Knowledge, Applied Skills, and Strategic Professional, and you’ll need to complete relevant work experience at some point before you can qualify. ACCA qualification is made up of three levels:
Applied Knowledge helps you understand the role of accounting in the business environment, and develop the practical skills and techniques expected of an accountant working in business. You can complete Applied Knowledge in six to 12 months.
Applied Skills encourages you to develop a broad understanding of the role of accounting in business, and how to interpret financial information.
By studying Strategic Professional, you'll learn advanced techniques, skills, and the professional ethics required of an accountant or consultant operating at a senior level. Once you've successfully passed, you can apply to be a full member of ACCA. Fully qualified ACCA members have abundant job prospects in a variety of industries and countries. In the final stage of ACCA, you'll be working as an assistant (qualified) supervisor or a financial analyst.
Training Outcome:Financial Support: We invest in your future by providing full ICAEW/ACCA training support.Career Growth: Be part of a thriving, growing business where your career can flourish alongside our success. We also offer long service awards, recognising your commitment and quality work.Supportive Environment: Work in a supportive and collaborative atmosphere where your skills are valued and your growth is encouraged.Employer Description:Sterling Partners are a progressive firm of Chartered Accountants and Chartered Tax Advisors. We provide audit, accountancy, taxation, advisory and wills and probate services for our clients. We have offices in Manchester and London; however, we have clients all around the world. We have a young and diverse team which we are looking to expand by recruiting an apprentice.Working Hours :37.5 hours.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills....Read more...
Duties Include:
Processing of finance information onto finance systems and processing VAT returns
Processing of Payroll. The successful candidate will be given on-the-job training in payroll and will be given an understanding of company accounts, management accounting and tax returns
Processing of Personal Tax Reporting. The successful candidate will be provided with an understanding of other areas in the firm including personal tax and company secretarial practices
Checking in and out client records and ensuring all required information has been received and maintaining log
Ensuring all clients' books and records are returned upon completion of accounts
Provide Administrative assistance
Taking ownership of all accounts archiving
Ensuring the accounts filing system is maintained daily
Using IT Systems for record keeping in a timely and accurate on Sage, Xero and QuickBooks
Communicating any client issues to the Line Manager
Training:
Accounts/Finance Assistant Apprenticeship Standard Level 2
This level is ideal for school leavers, new or existing talent in accounting and finance
Their work could include basic finance activities, working with sales and purchase records, running calculations to ensure that records and payments are correct, recording of cash and data entry
Learners will complete the mandatory AAT Level 2 Certificate in Accounting
The Certificate in Accounting comprises of four exams and an End Point Assessment. You must successfully complete the following: Introduction to Bookkeeping (ITBK)
Principles of Bookkeeping Control (POBC). Principles of Costing (PCTN). Business Environment (BESY)
EPA - In Tray exercise. Training will be provided by attending either face-to-face classroom-based lessons, live online sessions or on demand
An apprenticeship has to be relevant to the job you are undertaking and you must dedicate 20% of your time towards it which will be providing by the company
Training Outcome:
Progression within the company
Employer Description:Hunters & Co Ltd is a successful and ambitious firm of Chartered Accountants and Business Advisors. We operate in Yorkshire and Humberside. Member of the AIMS Group, who are the UK market leader in core accountancy services for small and medium size enterprises. With 200 offices nationwide we help support business throughout their business journey.Working Hours :Monday - Friday, 9.00am until 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Patience,Excel skills....Read more...
Customer Service Advisor – Talke Salary: £25,400 + performance bonus (after 6 months)Due to continued growth, we are recruiting Customer Service Advisors to join a successful and expanding company based in Talke. This is an excellent opportunity to join a supportive, family-run business that prides itself on delivering outstanding customer service across the UK.With the company entering its 11th year of trading and exciting growth plans ahead, this is a great time to join a business that offers ongoing training, development and genuine career progression.Previous customer service experience is preferred; however, if you are confident on the phone, enjoy helping people and thrive in a fast-paced environment, this could be the role for you.
About the CompanyOur client is a leading independent company operating on a national basis. Customer service is at the heart of everything they do, and they have built a strong reputation for delivering a competitive service and exceptional customer care.They believe every employee is a valued part of the team and work hard to create a supportive and positive working environment.
Key Responsibilities
Handling a high volume of incoming customer callsResponding to customer queries via telephone and emailResolving customer issues efficiently and professionallyManaging and resolving complaints with empathy and understandingLiaising with external contractors to arrange resolutionsPromoting the benefits of the company’s services to customersSupporting with contract renewals and customer retentionMaintaining accurate customer records using the in-house system
Skills and Experience
Previous experience dealing with customers on the telephoneExcellent communication and listening skillsAbility to manage difficult calls and complaints professionallyPassion for providing excellent customer serviceStrong problem-solving skillsAbility to work in a fast-paced environmentGood PC and system skillsTeam player with a positive attitudeAbility to remain calm under pressureDue to the location, own transport is preferred
Working Hours
Week 1: 8:00am – 4:30pmWeek 2: 9:00am – 5:30pmWeek 3: 10:30am – 7:00pm1 in 3 Saturdays per month (9:00am – 5:00pm) with a day off in lieu
Package and Benefits
£25,400 salary plus performance bonus after 6 months20 days holiday plus Bank HolidaysOnsite parkingOngoing training and developmentExcellent career progression opportunitiesRecreational breakout areasCompany events and team daysEmployee recognition awardsSupportive and friendly working environment
If you are looking for a customer service role within a growing business that values its employees and offers long-term career opportunities, we would love to hear from youFollow us on twitter #awconsultingltdIn respect to the above role(s), Anderson Wright Consulting Ltd operates as an Employment AgencyCUSTOMER SERVICE ADVISOR – TALKE – £25,400 plus performance bonus....Read more...
The Service Department is vital to the success of our business. Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty.
This is a varied role where you will work with all departments, bringing a friendly and energetic approach to your daily work.
Every day is different within the Service Department, so the role will vary. Some duties on a day-to-day basis may include:
Customer Service: Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us
Administration: Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims
Teamwork: Liaison with all the relevant departments, including workshop and management, to deliver an amazing customer experience
Promotion: Assisting with the sale of accessories and service plans
Our ideal Customer Service Advisor apprentice will be an outgoing, confident, and approachable problem solver who can deliver excellent customer service.
We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:
Enthusiasm and willingness to learn
Teamwork
Strong communication
Customer service
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long-term career, with excellent earning and progression opportunities once you complete your apprenticeship. Training:Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre.
Successful applicants must be prepared to travel to the Volkswagen Group National Learning Centre, in Milton Keynes, to complete their apprenticeship training. All training-related costs are fully covered as part of the programme, including travel, accommodation, and meals.
In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre.
This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications.
On successful completion of the one-year programme, you will receive the following:
Level 2 Customer Service Practitioner Standard
Brand specific certifications
Training Outcome:Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities.
Once your apprenticeship is complete, you will continue your learning journey, and you will have the opportunity to drive your career forward. Once qualified, the earning potential for a Customer Service Assistant is between £20,000 and £30,000, so it is worth considering the future opportunities beyond the apprenticeship. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes.Employer Description:Throughout Volkswagen we have a rigorous commitment to quality and excellence. Our products are highly acclaimed, our processes for distribution and support services are world class and we have some of the most technologically advanced resources in any industry.
The Volkswagen Apprenticeship Programme is designed to train and develop apprentices to keep pace with advancing technology and high levels of customer service. This is an exciting and challenging opportunity to receive formal qualifications through extensive product training whilst in full-time employment at one of our retailers. Working Hours :Monday - Friday. 08:30 - 17:30.
Possibility of Saturday workings and/or shifts.
Working week will be confirmed on application.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
The Service department is vital to the success of our business. Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty.
This is a varied role where you will work with all departments bringing a friendly and energetic approach to your daily work.
Every day is different within the Service Department so the role will vary. Some duties on a day-to-day basis may include:
Customer Service: Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us
Administration: Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims
Teamwork: Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience
Promotion: Assisting with the sale of accessories and service plans
Our ideal Customer Service Advisor apprentice will be an outgoing, confident, and approachable problem solver who can deliver excellent customer service.
We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application:
Enthusiasm and willingness to learn
Teamwork
Strong communication
Customer service
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long-term career, with excellent earning and progression opportunities once you complete your apprenticeship. Training:Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre.
Successful applicants must be prepared to travel to the Volkswagen Group National Learning Centre, in Milton Keynes, to complete their apprenticeship training. All training-related costs are fully covered as part of the programme, including travel, accommodation, and meals. In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre.
This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications.
On successful completion of the one-year programme, you will receive the following:
Level 2 Customer Service Practitioner Standard
Brand specific certifications
Training Outcome:Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities.
Once your apprenticeship is complete, you will continue your learning journey, and you will have the opportunity drive your career forward.
Once qualified, the earning potential for a Customer Service Assistant is between £20,000 and £30,000, so it is worth considering the future opportunities beyond the apprenticeship. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes. Employer Description:Throughout Volkswagen we have a rigorous commitment to quality and excellence. Our products are highly acclaimed, our processes for distribution and support services are world class and we have some of the most technologically advanced resources in any industry. The Volkswagen Apprenticeship Programme is designed to train and develop apprentices to keep pace with advancing technology and high levels of customer service. This is an exciting and challenging opportunity to receive formal qualifications through extensive product training whilst in full-time employment at one of our retailers. Working Hours :Monday - Friday, 08:30 - 17:30.
Possibility of Saturday workings and/or shifts.
Working week will be confirmed on application.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
The Hyundai Apprenticeship Programme is designed to train and develop you in a way that enables you to learn the core elements of your job role using advancing technology as well as fostering an exceptional level of customer service.
This is an exciting role with first-class training and outstanding long-term career prospects. The comprehensive programme provides you with an exciting and challenging opportunity to achieve formal qualifications through extensive product training as well as building up confidence and gaining valuable work experience whilst undertaking the role.
Duties will include:
Working with customers to meet their requirements and giving advice on additional parts and services
Matching orders against stock items and sourcing parts, while offering competitive prices
Working as a team and independently to reach set goals and KPIs
Delivering fantastic customer service while remaining efficient and focused on your tasks
Incoming and outgoing call handling, face-to-face transactions, and IT-based communications
Managing goods in and out
Working with suppliers, placing orders or returns and processing paperwork accurately
Always working to a high level of customer service and remain courteous and police to customers
Training:Candidates will work towards achieving the Light Vehicle Technician Apprenticeship Standard at level 3. They will also be required to study towards achieving level 2 maths and English functional skills if they do not already hold equivalent qualifications.
The programme lasts for 39 months. The training incorporates underpinning knowledge in partnership and managed by EMTEC Colleges. Throughout the duration of the programme the candidates will be expected to travel to EMTEC’s training centre in Nottingham for 24 separate weeks to carry out skills training.
Regular visits to the dealership from EMTEC Vocational Learning Advisors will take place, who will observe all evidence opportunities that occur naturally in the workplace. Candidates will be expected to engage in self-directed learning outside of normal working hours, which will be monitored and tracked through an online e-portal. The apprentice, employer and provider are required to maintain a logbook that captures progress over the programme.
Assessment includes:
On-going assessment of soft skills and behaviours, a behaviour assessment, Knowledge and understanding tests at the end of Gateway 1 and 2, Skills tests at the end of Gateway 1 and 2.
This is followed by the synoptic assessment, of which there are four components: log book (final year review to assess apprentice’s progress), Behaviour Assessment, Knowledge Test (an in-depth, online test exploring knowledge/understanding of the apprentice) and Skills Test (two-day practical examination of the skills of the apprentice).
Each apprentice will achieve the following:
Motor Vehicle Service and Maintenance Technician (Light Vehicle) (ST0033/AP03) Standard
Level 3 Award in Automotive Refrigerant Handling (EC842-2006) QCF
Level 3 Award in Electric/Hybrid Vehicle System Repair and Replacement QCF
Certified Hyundai courses
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying
Training Outcome:Possible permanent position on the completion of the apprenticeship.
On completion of the apprenticeship the average salary of a parts and service advisor is anywhere between 22k-28k.Employer Description:"Being an independent Hyundai retailer brings a bundle of benefits to you the customer. We have the ability to tailor motoring solutions to suit your personal needs and the flexibility to react to your changing requirements. At Corkills, we are proud of the loyalty we have from our customers who return time and time again and believe this is embodied in our reputation for ‘‘Care, not just cars’‘. We employ only the best people with a primary focus on delivering an excellent customer service. Our aim is always to deliver the best service and value to you, our customer. Corkills are unique in our ability to deliver "care, not just cars" our staff understand how important great service is to you."Working Hours :Monday-Friday 8.30 – 5.00pm Lunch Total 40 hoursSkills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working,Initiative....Read more...
Reception Responsibilities:
Greeting clients and visitors face-to-face and providing support, ensuring legal advisors are advised as soon as possible to ensure that clients aren’t left waiting in reception for [a long time/longer than 5 minutes].
Book clients in so that we have a record of who has arrived at our offices and who they are meeting.
Answer all telephone calls quickly (ideally within 3 ring cycles) and courteously, directing calls to their destination without delay, ensuring that our clients and visitors always have a positive experience and perception of our firm.
Ensuring that accurate and detailed messages are always taken and emailed to the appropriate person in a timely manner.
When answering the telephone, please ensure that the caller’s name, telephone number(s), company name (if appropriate) and email address are taken and sent to the legal advisor.
Manage the firm’s enquiries email inbox, ensuring that all enquiries are dealt with in a timely manner and passed to the appropriate person as soon as possible and in line with our service commitments. These messages may be new enquiries to the firm or existing clients and contacts; it’s really important that these are dealt with as soon as possible.
Maintaining all meeting rooms and the general reception area, ensuring that all items are replenished and refreshments are always available. This also means that meeting rooms and the reception area must be kept clean and tidy at all times. Meeting rooms must be presentable for the start of each and every meeting and also clean at the end of each day, so they are always ready for the following morning. This will also include cleaning the coffee machines and washing up crockery and cutlery as and when this is required.
To observe, record and monitor visitors/deliveries to the office, alerting your manager of any concerns.
To maintain high security standards by monitoring visitors, site engineers, deliveries, etc., and securing the offices on leaving the premises each day.
To carry out general postal duties as and when this is required, such as opening and preparing incoming and outgoing mail, and organising courier deliveries.
To maintain motor vehicle records in respect of all employee vehicles in order to contact individuals if there are any parking issues.
Ensuring that all accidents are accurately recorded in the “Accident Book” and informing the Facilities Manager of any accidents that have occurred during the working day.
You will also be required to assist the Northampton office with front-of-house responsibilities as and when this is required by your manager
Administration Responsibilities:
Effectively photocopying and scanning documents as and when required.
Effectively file documents electronically in a timely manner.
Liaise with colleagues and clients, when appropriate, providing clear and helpful communication.
Provide all relevant information to all teams efficiently and effectively.
Demonstrate proficiency with Microsoft Office applications and other relevant software.
Assist with managing post requirements to include scanning all posts to relevant electronic files.
Assist with ad hoc accounting and billing tasks, ensuring accuracy and timely processing.
Prepare documents as requested, ensuring accuracy in line with the firm’s standardisation policy.
Ensure all records are meticulously maintained and up to date.
Assist with managing telephone calls professionally and directing enquiries as appropriate.
Training:Business Administration Level 3 apprenticeship standard.Training Outcome:Future progression to an administration role.Employer Description:Joining EMW you will be surrounded by likeminded people, who are passionate about providing great service to our clients. You will have a great opportunity to make a valuable contribution, take ownership of your work, and be exposed to a wide variety of legal matters and expertise. As part of our team, we believe you will be part of something special. We are striving to create a working environment where everyone reaches their full potential, where our teams are flexible, friendly, and inclusive with a clear focus on growth and success.Working Hours :Monday to Friday from 9:00am to 5:30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Team working....Read more...
