Support experienced advisors and administrators in delivering excellent mortgage and protection advice to clients
Provide hands-on experience and industry knowledge while working towards professional qualifications and developing a long-term career in financial services
Assist with client communications, gather and process documentation, update internal systems, liaise with lenders, estate agents and solicitors, and support advisors throughout the mortgage application process
Learn about mortgage products, protection policies, compliance procedures and customer service standards within a regulated environment
Training:Level 3 Mortgage Adviser Apprenticeship Standard:
The Mortgage Adviser apprenticeship is perfect for those looking to develop the knowledge and skills required to work within this specialised role, as well as obtaining a regulatory qualification
Through job-based training and study towards a highly respected benchmark qualification, the apprentice will become a competent and confident mortgage adviser
Key Learning Outcomes:
A broad understanding of the financial services sector
An understanding of the role of the appropriate regulatory bodies
The importance of relationship building with clients and colleagues
Understanding of processes and procedures relevant to the role
How to develop commercial awareness
Building skills and capabilities within an organisation
Professional Qualifications:
Certificate in Mortgage Advice and Practice (CeMAP 1,2,3) - awarded by The London Institute of Banking and Finance (LIBF)
The apprentice is assigned a dedicated experienced mentor to guide them through the programme. Regular scheduled interactions with the apprentice ensure they are developing the knowledge, skills and behaviours required to become competent in the role
To help prepare the apprentice for the CeMAP qualification, Apprentices are provided with Simply Academy’s CeMAP resource package, alongside a structured study plan supported by a series of live revision sessions with our CeMAP tutors
Training Outcome:
Upon good progression there is an opportunity for a permanent full-time position with the company
We are committed to supporting development and progression and have previously employed an apprentice on a full-time basis after successful completion of their apprenticeship
There may also be opportunities for further training and development
Employer Description:Truuli help clients secure their homes, families and futures through tailored mortgage and protection advice. Expert advisers provide personalised guidance on mortgages, life insurance, income protection and related services, ensuring customers receive solutions that suit their needs and circumstancesWorking Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,IT skills,Organisation skills,Customer care skills,Administrative skills,Sales experience,Customer Services experience....Read more...
Parts Advisor
Job Title Parts Advisor
Salary £28000 to £34000 per annum
Location Bristol
Our client, a large commercial vehicle dealership with multiple sites is actively seeking to employ a Parts Advisor.
Whats on Offer?:
- Increased holiday allowance, further increased with service.
- Manufacturer training
- Employee benefits package
- Supportive and collaborative work environment
- Career growth potential within a reputable company
- Enhanced Overtime Rates
Duties of a Parts Advisor:
- Administering parts orders efficiently.
- Identifying customer parts requirements.
- Ensuring Stock is controlled effectively & stored in an orderly fashion.
- Ensuring all company policies and industry guidelines are adhered to for compliance purposes.
- Liaising with the Workshop Technicians and assisting with parts sourcing.
- Parts Pricing & completing electronic health checks.
What our client expects of their Parts Advisors:
- Parts experience with a Vehicle Dealership is essential.
- Good sales skills & customer service experience.
- CDK / Kerridge Experience is beneficial but not essential.
- IT literacy is essential.
- Technical knowledge of vehicles, and vehicle parts is helpful, enabling to answer customer queries.
- Good organisational skills.
- A great team player.
- A personable approach to customers and fellow staff members.
To apply for this Parts Advisor role, please submit your CV via this advert or contact John Barnes at Holt Recruitment on 07955081481.....Read more...
This is a work-based apprenticeship, so you’ll work from the Sapphire Financial Planning office located in Whiteley, Fareham.
This is a fantastic opportunity to study a fully-funded Financial
Adviser Apprenticeship in partnership with Skillcert.
You will gain hands-on experience whilst studying for your level 4 apprenticeship, and you will also gain new skills and work alongside experienced staff.
What you will do at work:
Work side-by-side with the Director, supporting the existing client bank.
Study for and sit the regulatory RO examinations – so from R01–R06 as directed by Skill Cert.
Engage fully with Skill Cert training, assessments and reviews.
Attend client meetings, seminars and marketing events.
Learn and apply the SJP advice model, systems and compliance framework.
Attend the SJP Academy training programme (Months 12–18).
Maintain accurate records in line with FCA regulatory requirements.
Training Outcome:For the right candidate this is a fantastic opportunity to become a fully qualified Financial Planner.
This is a career path. For the right candidate, you may also want to further develop your career and study the chartered Level 6 Finance Professional.Employer Description:At Sapphire Financial Planning we can put together a plan for you, making your financial future, easier, less complicated and all backed by Our Commitment To You & Ongoing Advice.
Our advisors take the time to understand your unique needs, crafting personalised strategies that evolve with you. Experience the assurance of a dedicated team that not only listens but responds promptly, ensuring your financial goals are met with agility and precision.
Experience the Power of Knowledge: Our seasoned financial advisors bring a wealth of expertise to guide you through the intricacies of finance.
With a commitment to staying ahead of industry trends, we provide strategic insights that empower your financial decisions. Trust us to navigate the complexities, offering transparent and trustworthy guidance tailored to your unique goals.
Your Financial Journey, Your Way: At Sapphire Financial Planning, we recognise the individuality of your financial aspirations.Working Hours :Example hours – You would be expected to work normal office hours but may have some evenings dependent on the clients' needs. 08:30 until 17:00 with some hours outside of this.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness....Read more...
Predominantly bookkeeping, VAT and management accounts preparation
Statutory accounts preparation
Tax compliance
Providing ad hoc advice
Supporting other members of the team and working closely with clients
Training:
Training will take place at First Intuition in Reading or Milton Keynes
On average, the training will take place on one day per week
Specialist courses are also provided in house
Training Outcome:
After completing the AAT qualifcation, there may be the option for the candidate to move on towards studying the ACA (ICAEW) qualifcation
Most of the Managers and Directors are ‘home grown’, having completed their training with Richardsons, so career progression is goodEmployer Description:Richardsons is an Oxfordshire based firm of Chartered Accountants and business advisors based in Thame. ICAEW accredited and established for over 30 years, we provide specialist accounting advice for small and medium companies, as well as large corporates and individuals. We like to communicate regularly with our clients to form a close relationship built on trust, and over 60% of our new clients have come from existing client recommendations.Working Hours :Monday to Friday, between 08:30- 17:00 in the office in Thame. There can be the added option of flexible hours on the Friday of most weeks.Skills: Communication skills,Organisation skills,Customer care skills,Team working....Read more...
Responding to new employee enquiries via telephone, email and online channels in a timely and professional manner.
Completing onboarding administration accurately and supporting the preparation of monthly reports.
Supporting the Welcome Team with sales quotations and related administrative tasks.
Monitoring shared inboxes and distributing enquiries to the appropriate team members.
Gathering and reviewing relevant information to respond to product and service enquiries.
Complying with all relevant legislation, codes of practice and internal policies, including Information Security and Quality requirements.
Work towards your Business Administration Level 3 qualification.
Training Outcome:You have a number of career paths at Giant, including Welcome Team Advisors or moving into other operational, compliance, customer service or administrative roles across the wider Giant businesses. You can achieve this by consistently meeting or exceeding your objectives, growing in your role and with great emphasis on how you demonstrate the Giant people values.Employer Description:About us
Incorporated In 1992, Giant Group is a workforce management solutions provider, dedicated to transforming the way businesses manage their global contingent workforce.
We’re proud to offer a scalable end-to-end solution, including vendor management, screening, timesheet, bill and pay as well as a range of global employment options. Our proprietary software combined with our award-winning support services is what sets us apart and everything we do has a focus on the client experience.
We have a proven track record of enhancing operational efficiency and reducing costs for our clients, whilst helping them avoid risk and remain compliant.
To understand more about Giant Group and our services please browse our website at: www.giantgroup.comWorking Hours :Monday to Friday 9am to 6pm (rotational shift).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Initiative....Read more...
Duties will include:
Answering inbound calls, WhatsApp messages, texts, emails, and social media enquiries
Handling and resolving customer queries at the first point of contact wherever possible
Using multiple systems simultaneously to find information and update records
Managing challenging situations with empathy and professionalism
Providing advice and guidance on a wide range of housing-related matters
Directing complex queries to the appropriate teams when necessary
Working in a fast-paced environment where no two days truly are not the same
Applicants should have:
Strong communication skills - both verbal and written
Ability to multitask and manage your time effectively
Resilience and patience when dealing with challenging situations
Computer literacy and ability to learn and use multiple new systems quickly
Ability to remain calm under pressure
Training:Customer Service Practitioner Level 2.
The apprenticeship training will take place one day per week, online lessons and remote learning.Training Outcome:
If successful, the apprenticeship could be offered a full-time position within the customer contact team or another area within the business
Employer Description:At Curo, we take pride in being the first point of contact for our residents and the wider community. Our Customer Service Advisors are the voice of Curo – and we need people who care about making every interaction count.
This dynamic role puts you at the heart of our organisation. Working as part of our supportive contact centre team, you'll handle a diverse range of enquiries across multiple channels, helping resolve issues and making a real difference to people's lives every day.
You'll connect with our residents, contractors, and sometimes the wider public, providing solutions and support when they need it most. Many of our customers contact us during challenging times in their lives, so your empathy and understanding will be crucial in helping them navigate their housing needs.
Working Hours :You'll begin with 4 weeks of training (09:00-16:30), then move to regular hours (08:30-17:00), before transitioning to our shift pattern. This includes rotations between 08:00 - 16:30, 08:30 - 17:00, 09:30 - 18:00, and one day per week 11:30 - 20:00.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Under supervision, carry out work on vehicles in accordance with the manufacture’s procedures
Ensure all work carried out is completed accurately and to the customer’s satisfaction
To report, using the correct procedures, any additional work found during repair/inspection
Accurately complete job cards and reports, including any written descriptions of faults found or repairs completed
To comply with the company's working practices and procedures
Ensure all work is carried out observing safe working practices of self and others
To undertake training as agreed by the manager/academy
Attend academy as required to gain the relevant qualifications
Ensure that own tools and tools of the company are kept clean and are maintained in a serviceable condition
Advise the Service Advisors - Customers about required repairsIdentify & procure correct parts to meet specific customer requirements
Demonstrate technical expertise in the practical and theoretical aspects of vehicle systems
Work towards achieving a qualification in Electric Vehicle and then progress onto further Electric Vehicle Training
Demonstrates and maintains an appropriate level of technical expertise for a technician in the motor industry. Inspects vehicles and completes allocated work efficiently and accurately, supported by the effective use of relevant tools and technology
Aligned to the Stoneacre brand values and demonstrates these in their behaviours and approach to people and tasks. Displays honesty and integrity in everything they do
Inspection, removal and repair of tyres, exhausts, shock absorbers, brakes, filters, and batteries
Delivering a high level of customer service to all your colleagues and customers
Training Outcome:
This is a fantastic opportunity for anyone wanting a career
Our philosophy is at Stoneacre is to create careers for lifeLearners, employers and staff are our most important assetThe success of our company depends on the development of a strong effective team
Stoneacre has its own accreditationAutomotive Academy with our specialised training programmes we aim to aspire all individuals to achieve their ultimate goals through the Stoneacre Careers for life programme
Employer Description:Stoneacre Motor Group is one of the UK's fastest growing and most successful motor vehicle dealers. We have over 40 nationwide. Stoneacre Academy is the Award-Winning Training Department of Stoneacre Motor Group. We’ve already enrolled and completed 100s of apprentices who work in a variety of roles. Our philosophy at Stoneacre Academy is to create CAREERS FOR LIFE and offer sustainable, life-changing opportunities.Working Hours :Monday - Friday - this may include Saturdays. Hours dependent on individual dealership. Typical day 8.30am - 5.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Provide first-line technical support to internal users via phone, email, and in person
Assist in diagnosing and resolving hardware, software, and network issues
Set up, configure, and maintain IT equipment such as laptops, desktops, printers, and mobile devices
Support users with basic IT tasks such as password resets, software installations, and user account management
Document technical issues and resolutions accurately using our ticketing system
Help maintain inventory records for IT equipment and software licenses
Follow company IT policies, data protection, and cybersecurity best practices
Support the IT team with ongoing projects and system upgrades
Adhering to the systems and processes as stipulated by the Company
Responding to customers’ requests and enquiries through Company approved communication and collaboration systems
Working on Service & Project Ticket resolution activities to service level agreements while providing exemplary levels of customer service
Reviewing appropriate operational procedures, documentation, and management guides with a view on business improvement and operational efficiency
Tracking latest IT security innovations and keep abreast of latest cyber security technologies
May participate in the implementation of approved technical solutions
To keep abreast of technical developments of operational & technical importance to the business and customers
Provide technical support and assistance to end-users regarding Microsoft 365 and Azure
Provide technical support and assistance to end-users regarding Windows Server, Windows 10/11 Client and Mac OSes, hardware, and network-related issues
Troubleshoot and resolve technical problems in a timely manner
Install, configure, and maintain computer systems and software
Respond to help desk tickets and provide remote support to users
Training:Information Communications Technician Level 3.
Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.Training Outcome:The role offers long term security and the opportunity to progress into a permanent position.Employer Description:Microsoft has recognised us as one of its partner advisors and we often share our views on product development during round-tables with them. With 20+ years under our belt, we usually know what we’re talking about!
Based in South of Manchester, our team works remotely – connected, of course, by the latest tech! As a mix of commercially-minded techies, we help advise on the best approach to suit your individual business needs.Working Hours :Monday to Friday, 9.00am to 5.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Team working,Patience....Read more...
Assisting with the configuration and maintenance of DevOps tools and resources used to support DEKRA’s internal systems and platforms
Supporting the security and reliability of applications, following company cyber security and ISO27001 requirements
Helping to test applications and ensure quality standards are maintained before systems are released or updated
Writing and maintaining technical documentation to support systems and processes
Providing platform and application support to internal teams and external users when required
Assisting with data migrations, imports and exports across systems
Supporting the creation and improvement of reports and data insights using tools such as Power BI
Attending team meetings and collaborating with colleagues across the business
Researching new DevOps tools, technologies and cyber security practices that could improve DEKRA systems
Working with the wider IT team to identify opportunities to improve processes, efficiency and system performance
Training:An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.Training Outcome:Upon successful completion of the apprenticeship, there is the possibility of a full-time role available for a hard-working apprentice.Employer Description:DEKRA’s promise is to ensure the safety of human interaction with technology and the environment. Protecting people, assets and communities is at the core of what we do helping a variety of clients in different sectors to work, live and operate in a safe place.With deep roots in the automotive industry since 1925, we also support our clients in optimising sales and customer satisfaction coaching and training programs addressing the full scope of the automobile business.The breadth and depth of our expertise in behavioural and process safety makes us globally recognised specialists and trusted advisors in the field. We help our clients understand and evaluate their risks and work together to develop pragmatic solutions.Across the highly regulated industries of medical devices and explosion safety, DEKRA Certification UK Ltd offers assessment services for ISO13485, MDSAP and CE in addition to UKCA in collaboration with our European notified bodies in the Netherlands and Germany.DEKRA Claims’ comprehensive expert knowledge offers independence, innovation and quality. We have been acting as UK Handling Agents for over 50 years.Working Hours :Monday - Friday, 9:00am - 5:30pm.Skills: IT skills,Attention to detail,Number skills,Analytical skills,Logical,Team working,Initiative....Read more...
Support the SHE department with the creation, delivery and monitoring of SHE plans which underpin the SHE strategy and supports the achievement of our operational objectives
Be a key participant in the SHE Support Team by participating in the development of the management system and participate in projects to improve the level of its effectiveness
Build and develop effective, collaborative working relationships with the operational leadership and managements teams in order to positively influence their SHE capabilities
Work with the operational leadership and management teams to improve our safety culture, and to develop a motivational and rewarding working environment that will facilitate the achievement of business objectives and company values
Champion the use of the SHE management system throughout the company and ensure the quality of information contained is as required
Ensure the delivery of the company’s SHE KPIs and report monthly on progress. Where areas of non-conformance or areas for improvement are identified ensure that these are raised and escalated as necessary to gain compliance and improvement
Drive the delivery of SHE excellence across the operational areas they are responsible for: Support other Advisors in monitoring SHE compliance levels and fostering the relationship between the operational teams and the SHE team to ensure continuous improvement and regular reviews of contract and external customer’s needs
Support and encourage positive employee engagement and communication processes at all levels. Build constructive working relationships with client and union representatives as required
Support SHE initiatives and projects outside of assigned areas of responsibility as allocated by the SHE Manager
Collaborate with the business development team regarding bid support and mobilisation assistance
Support the operational teams in the management of incidents and near misses including incident investigation and the application of SHE guidance in relation to RIDDOR reportable events or other notifiable events with the relevant enforcing authorities
Training:Alongside your duties, you will also complete the Level 3 Safety, Health and Environmental Technician apprenticeship standard with Penshaw View. All training sessions will be delivered remotely.
Upon successful completion of the Level 3 qualification, you will then progress to the NEBOSH qualification and follow an internal learning plan during your final (fourth) year, ensuring you become fully qualified.Training Outcome:Once you complete the qualification you will complete a NEBOSH General certificate and gain IOSH membership at a Graduate level.Employer Description:The William Hare Group is a family owned business with origins in the UK dating back to the 1880s. William Hare is Europe’s largest independent structural steel contractor, specialising in engineering, fabrication and erection of steel structures – such as Manchester airport (T2), Trafford Centre and Hinkley Point C. Throughout the world, the group has carried out projects in over 50 countries and currently employs over 2000 skilled staff.Working Hours :Monday - Thursday, 8:00am - 4.30pm.
Friday, 7.30am - 12.30pm.Skills: IT skills,Organisation skills,Analytical skills,Team working,Able to keep confidentiality,Adaptability,Reliability....Read more...
The Parts Department is at the heart of our operations. Our Parts Advisors are responsible for the stock control of a wide range of vehicle parts and accessories. This includes the ordering, selling and managing of stock to ensure that we meet the needs of our trade counter customers and to guarantee that our workshop team have the parts and accessories that they need to complete their daily tasks.
Your duties will vary from day to day and could include:
Providing advice to customers who are having problems with their vehicles
Taking sales orders from customers both face to face and over the phone
Stock control for vehicle parts and accessories
Maintaining an ordered stock room
Raising invoices for parts sold
Liaison with internal teams to ensure the correct stock is place at the right time
Our ideal candidate will be methodical in their way of working and be able to demonstrate precise attention to detail.
As a central point of contact for both of our internal and external customers you will need to have excellent communication skills. You also should be IT literate (although full training will be provided).
We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:
Enthusiasm and willingness to learn
Teamwork
Strong communication
Customer Service
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship.Training:Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre.
Successful applicants must be prepared to travel to the Volkswagen Group National Learning Centre in Milton Keynes to complete their apprenticeship training. All training costs are covered as part the programme (travel, accommodation and food).
In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre.
This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications.
On successful completion of the one-year programme, you will receive the following:
Level 2 Customer Service Practitioner Standard
Brand specific certifications
Training Outcome:Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities.
Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Once qualified, the earning potential for a Parts Assistant is in excess of £20,000, so it is worth considering the future opportunities beyond the apprenticeship. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes.Employer Description:ŠKODA is driven by something different. What are you driven by? We are looking for ambitious, dynamic, and enthusiastic people to join our apprenticeship programme. If you are customer focused, forward thinking and want to learn, then we can give you the life and technical skills you need to be part of our teamWorking Hours :Monday- Friday. 0830- 1730.
Possibility of Saturday workings and/ or shifts.
Working week will be confirmed on application.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
The Parts Department is at the heart of our operations. Our Parts Advisors are responsible for the stock control of a wide range of vehicle parts and accessories. This includes the ordering, selling and managing of stock to ensure that we meet the needs of our trade counter customers and to guarantee that our workshop team have the parts and accessories that they need to complete their daily tasks.
Your duties will vary from day to day and could include:
Providing advice to customers who are having problems with their vehicles.
Taking sales orders from customers both face to face and over the phone.
Stock control for vehicle parts and accessories.
Maintaining an ordered stock room.
Raising invoices for parts sold.
Liaison with internal teams to ensure the correct stock is place at the right time.
Our ideal candidate will be methodical in their way of working and be able to demonstrate precise attention to detail.
As a central point of contact for both of our internal and external customers you will need to have excellent communication skills. You also should be IT literate (although full training will be provided). We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:
Enthusiasm and willingness to learn.
Teamwork.
Strong communication.
Customer Service.
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship.Training:Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre.
Successful applicants must be prepared to travel to the Volkswagen Group National Learning Centre in Milton Keynes to complete their apprenticeship training. All training costs are covered as part the programme (travel, accommodation and food).
In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre.
This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications.
On successful completion of the one-year programme, you will receive the following:
Level 2 Customer Service Practitioner Standard
Brand specific certifications
Training Outcome:Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities.
Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Once qualified, the earning potential for a Parts Assistant is in excess of £20,000, so it is worth considering the future opportunities beyond the apprenticeship. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes.Employer Description:Audi is an exceptional brand fuelled by a passion to create the ultimate customer experience, which is why we are looking to invest in apprentices who can help us achieve our ambitious plans. There's never been a better time to join us, as we continue to enjoy massive success and unprecedented growth in the prestige car market. We are looking for the next generation of exceptional people to become part of our team and help us to delight our customers. Working Hours :Monday - Friday, 08:30 - 17:30.
Possibility of Saturday workings and / or shifts.
Working week will be confirmed on application.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
The Parts Department is at the heart of our operations. Our Parts Advisors are responsible for the stock control of a wide range of vehicle parts and accessories. This includes the ordering, selling and managing of stock to ensure that we meet the needs of our trade counter customers and to guarantee that our workshop team have the parts and accessories that they need to complete their daily tasks.
Your duties will vary from day to day and could include:
Providing advice to customers who are having problems with their vehicles.
Taking sales orders from customers both face to face and over the phone.
Stock control for vehicle parts and accessories.
Maintaining an ordered stock room.
Raising invoices for parts sold.
Liaison with internal teams to ensure the correct stock is place at the right time.
Our ideal candidate will be methodical in their way of working and be able to demonstrate precise attention to detail.
As a central point of contact for both of our internal and external customers you will need to have excellent communication skills. You also should be IT literate (although full training will be provided). We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:
Enthusiasm and willingness to learn.
Teamwork.
Strong communication.
Customer Service.
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship.Training:Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre.
Successful applicants must be prepared to travel to the Volkswagen Group National Learning Centre in Milton Keynes to complete their apprenticeship training. All training costs are covered as part the programme (travel, accommodation and food).
In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre.
This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications.
On successful completion of the one-year programme, you will receive the following:
Level 2 Customer Service Practitioner Standard.
Brand specific certifications.
Training Outcome:Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities.
Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Once qualified, the earning potential for a Parts Assistant is in excess of £20,000, so it is worth considering the future opportunities beyond the apprenticeship. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes.Employer Description:Audi is an exceptional brand fuelled by a passion to create the ultimate customer experience, which is why we are looking to invest in apprentices who can help us achieve our ambitious plans. There's never been a better time to join us, as we continue to enjoy massive success and unprecedented growth in the prestige car market. We are looking for the next generation of exceptional people to become part of our team and help us to delight our customers. Working Hours :Monday - Friday, 08:30 - 17:30.
Possibility of Saturday workings and / or shifts.
Working week will be confirmed on application.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Reception Responsibilities:
Greeting clients and visitors face-to-face and providing support, ensuring legal advisors are advised as soon as possible to ensure that clients aren’t left waiting in reception for [a long time/longer than 5 minutes].
Book clients in so that we have a record of who has arrived at our offices and who they are meeting.
Answer all telephone calls quickly (ideally within 3 ring cycles) and courteously, directing calls to their destination without delay, ensuring that our clients and visitors always have a positive experience and perception of our firm.
Ensuring that accurate and detailed messages are always taken and emailed to the appropriate person in a timely manner.
When answering the telephone, please ensure that the caller’s name, telephone number(s), company name (if appropriate) and email address are taken and sent to the legal advisor.
Manage the firm’s enquiries email inbox, ensuring that all enquiries are dealt with in a timely manner and passed to the appropriate person as soon as possible and in line with our service commitments. These messages may be new enquiries to the firm or existing clients and contacts; it’s really important that these are dealt with as soon as possible.
Maintaining all meeting rooms and the general reception area, ensuring that all items are replenished and refreshments are always available. This also means that meeting rooms and the reception area must be kept clean and tidy at all times. Meeting rooms must be presentable for the start of each and every meeting and also clean at the end of each day, so they are always ready for the following morning. This will also include cleaning the coffee machines and washing up crockery and cutlery as and when this is required.
To observe, record and monitor visitors/deliveries to the office, alerting your manager of any concerns.
To maintain high security standards by monitoring visitors, site engineers, deliveries, etc., and securing the offices on leaving the premises each day.
To carry out general postal duties as and when this is required, such as opening and preparing incoming and outgoing mail, and organising courier deliveries.
To maintain motor vehicle records in respect of all employee vehicles in order to contact individuals if there are any parking issues.
Ensuring that all accidents are accurately recorded in the “Accident Book” and informing the Facilities Manager of any accidents that have occurred during the working day.
You will also be required to assist the Northampton office with front-of-house responsibilities as and when this is required by your manager
Administration Responsibilities:
Effectively photocopying and scanning documents as and when required.
Effectively file documents electronically in a timely manner.
Liaise with colleagues and clients, when appropriate, providing clear and helpful communication.
Provide all relevant information to all teams efficiently and effectively.
Demonstrate proficiency with Microsoft Office applications and other relevant software.
Assist with managing post requirements to include scanning all posts to relevant electronic files.
Assist with ad hoc accounting and billing tasks, ensuring accuracy and timely processing.
Prepare documents as requested, ensuring accuracy in line with the firm’s standardisation policy.
Ensure all records are meticulously maintained and up to date.
Assist with managing telephone calls professionally and directing enquiries as appropriate.
Training:Business Administration Level 3 apprenticeship standard.Training Outcome:Future progression to an administration role.Employer Description:Joining EMW you will be surrounded by likeminded people, who are passionate about providing great service to our clients. You will have a great opportunity to make a valuable contribution, take ownership of your work, and be exposed to a wide variety of legal matters and expertise. As part of our team, we believe you will be part of something special. We are striving to create a working environment where everyone reaches their full potential, where our teams are flexible, friendly, and inclusive with a clear focus on growth and success.Working Hours :Monday to Friday, from 9:00am to 5:30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Team working....Read more...
