Client Communication: Serve as the first point of contact for clients via phone, email, and in-person visits. Handle inquiries professionally and direct them to the appropriate advisor.
Appointment Scheduling: Coordinate and schedule client meetings, ensuring advisors’ calendars are managed effectively.
Document Management: Prepare, review, and manage mortgage application documents. Ensure all required documents are accurately completed and filed.
Data Entry: Maintain and update client information in our database with high accuracy and submitting mortgage applications to banks.
Follow-ups:Assist in following up with clients on required documentation and application status.
Compliance: Assist in ensuring compliance with regulatory requirements by maintaining up-to-date records and assisting with audits.
Administrative Support: Provide general administrative support to mortgage advisors, including preparing reports, presentations, and correspondence.
Coordination: Liaise with lenders, solicitors, and other third parties to facilitate smooth processing of mortgage applications.
Marketing Support: Assist with marketing activities such as managing social media accounts, preparing newsletters, and organizing events.
Training:You will be studying a Level 3 Business Administrator apprenticeship standard over an 18-month period. This is a fully work based programme you will get allocated time to complete your apprenticeship work and also receive regular meetings with your training provider.Training Outcome:
Progression from the role can lead to various pathways within the business including furthering their learning and completing CeMap and becoming a fully qualified mortgage advisor with OTE earnings of £50k+
Employer Description:A newly established Mortgage Advice and Protection company operating under JMH Partners Ltd however use the Mortgage Advice Bureau as their network.Working Hours :Monday to Friday, 9am - 4pm (30 hours per week. - Overtime AvailableSkills: Administrative skills,Analytical skills,Attention to detail,Communication skills,Customer care skills,IT skills,Number skills,Organisation skills,Problem solving skills....Read more...
Parts Advisor
Job Title Parts Advisor
Salary £30000 to £35000 per annum
Location Swindon
Our client, a large commercial vehicle dealership with multiple sites is actively seeking to employ a Parts Advisor.
Whats on Offer?:
- Increased holiday allowance, further increased with service.
- Manufacturer training
- Employee benefits package
- Supportive and collaborative work environment
- Career growth potential within a reputable company
- Enhanced Overtime Rates
Duties of a Parts Advisor:
- Administering parts orders efficiently.
- Identifying customer parts requirements.
- Ensuring Stock is controlled effectively & stored in an orderly fashion.
- Ensuring all company policies and industry guidelines are adhered to for compliance purposes.
- Liaising with the Workshop Technicians and assisting with parts sourcing.
- Parts Pricing & completing electronic health checks.
What our client expects of their Parts Advisors:
- Parts experience with a Vehicle Dealership is essential.
- Good sales skills & customer service experience.
- CDK / Kerridge Experience is beneficial but not essential.
- IT literacy is essential.
- Technical knowledge of vehicles, and vehicle parts is helpful, enabling to answer customer queries.
- Good organisational skills.
- A great team player.
- A personable approach to customers and fellow staff members.
To apply for this Parts Advisor role, please submit your CV via this advert or contact John Barnes at Holt Recruitment on 07955081481.....Read more...
Parts Advisor
Job Title Parts Advisor
Salary £28000 to £34000 per annum
Location Bristol
Our client, a large commercial vehicle dealership with multiple sites is actively seeking to employ a Parts Advisor.
Whats on Offer?:
- Increased holiday allowance, further increased with service.
- Manufacturer training
- Employee benefits package
- Supportive and collaborative work environment
- Career growth potential within a reputable company
- Enhanced Overtime Rates
Duties of a Parts Advisor:
- Administering parts orders efficiently.
- Identifying customer parts requirements.
- Ensuring Stock is controlled effectively & stored in an orderly fashion.
- Ensuring all company policies and industry guidelines are adhered to for compliance purposes.
- Liaising with the Workshop Technicians and assisting with parts sourcing.
- Parts Pricing & completing electronic health checks.
What our client expects of their Parts Advisors:
- Parts experience with a Vehicle Dealership is essential.
- Good sales skills & customer service experience.
- CDK / Kerridge Experience is beneficial but not essential.
- IT literacy is essential.
- Technical knowledge of vehicles, and vehicle parts is helpful, enabling to answer customer queries.
- Good organisational skills.
- A great team player.
- A personable approach to customers and fellow staff members.
To apply for this Parts Advisor role, please submit your CV via this advert or contact John Barnes at Holt Recruitment on 07955081481.....Read more...
MORTGAGE ADVISOR CENTRAL LONDON - HYBRID UP TO £40,000 + £100,000 OTE + UNCAPPED COMMISSION
THE OPPORTUNITY: Get Recruited is working with a well-established and reputable whole of market broker, who due to growth have an exciting opportunity for an experienced Mortgage & Protections Advisor to join their longstanding team. You’ll be working alongside Advisors with 13, 10, and 17 years of service with the business and working in a friendly, fun and supportive environment. With Advisors taking home £200K+ in the business, you’ll be looked after financially as well as in benefits and flexibility. This is a fantastic opportunity for an experienced Mortgage Advisor or Mortgage Broker to join a firm offering a highly competitive commission structure, a fantastic working environment and a supportive Director.
RESPONSIBILITIES:
Engage with new and existing clients to understand their mortgage and lending needs
Deliver clear, accurate, and FCA-compliant mortgage advice tailored to each client
Assist clients with application form completion
Submit fully packaged mortgage applications to lenders and manage the end-to-end process
Ensure full compliance with internal procedures and FCA guidelines throughout the customer journey
Liaise with all stakeholders involved in the application process; lenders, surveyors, solicitors, etc.
Provide regular updates to clients regarding application progress
Maintain accurate and up-to-date records on CRM systems, including re-broking dates and contact history
Upload all client documents securely to the system and follow paperless office protocols
Update shared tools such as Google Sheets and performance trackers as required
Attend industry events, CPD sessions, and training seminars to enhance your product and market knowledge
THE PERSON:
CeMAP (or equivalent) qualification is essential
Equity Release qualification required (or must be obtained within 12 months of joining)
Minimum 2 years' experience in a Mortgage Advisor or Mortgage Broker role
Strong organisational skills with excellent attention to detail
Confident communicator with a friendly and professional manner
Experience using CRM systems
TO APPLY: To please send your CV for immediate consideration.
Get Recruited is acting as an Employment Agency in relation to this vacancy.....Read more...
MORTGAGE ADVISOR CENTRAL LONDON - HYBRID UP TO £40,000 + £100,000 OTE + UNCAPPED COMMISSION
THE OPPORTUNITY: Get Recruited is working with a well-established and reputable whole of market broker, who due to growth have an exciting opportunity for an experienced Mortgage & Protections Advisor to join their longstanding team. You’ll be working alongside Advisors with 13, 10, and 17 years of service with the business and working in a friendly, fun and supportive environment. With Advisors taking home £200K+ in the business, you’ll be looked after financially as well as in benefits and flexibility. This is a fantastic opportunity for an experienced Mortgage Advisor or Mortgage Broker to join a firm offering a highly competitive commission structure, a fantastic working environment and a supportive Director.
RESPONSIBILITIES:
Engage with new and existing clients to understand their mortgage and lending needs
Deliver clear, accurate, and FCA-compliant mortgage advice tailored to each client
Assist clients with application form completion
Submit fully packaged mortgage applications to lenders and manage the end-to-end process
Ensure full compliance with internal procedures and FCA guidelines throughout the customer journey
Liaise with all stakeholders involved in the application process; lenders, surveyors, solicitors, etc.
Provide regular updates to clients regarding application progress
Maintain accurate and up-to-date records on CRM systems, including re-broking dates and contact history
Upload all client documents securely to the system and follow paperless office protocols
Update shared tools such as Google Sheets and performance trackers as required
Attend industry events, CPD sessions, and training seminars to enhance your product and market knowledge
THE PERSON:
CeMAP (or equivalent) qualification is essential
Equity Release qualification required (or must be obtained within 12 months of joining)
Minimum 2 years' experience in a Mortgage Advisor or Mortgage Broker role
Strong organisational skills with excellent attention to detail
Confident communicator with a friendly and professional manner
Experience using CRM systems
TO APPLY: To please send your CV for immediate consideration.
Get Recruited is acting as an Employment Agency in relation to this vacancy.....Read more...
Statutory accounts preparation
Tax compliance
Statutory and other audit and assurance compliance
Providing ad hoc advice
Supporting other members of the team and working closely with clients
Plus lots more
Training:
Training will take place at the Reed Business School, an excellend learning facility with resideitional options
Level 7 Accountancy or taxation professional apprenticeship standard
An apprenticeship includes regular training with a college or other training organisation. 20% of your working hours will be spent training or studying.
Training Outcome:After completing the ACA qualfication, we would look for our qualified staff to progress towards the role of a manager. Employer Description:Richardsons is an Oxfordshire based firm of Chartered Accountants and business advisors based in Thame. ICAEW accredited and established for over 30 years, we provide specialist accounting advice for small and medium companies, as well as large corporates and individuals. We like to communicate regularly with our clients to form a close relationship built on trust, and over 60% of our new clients have come from existing client recommendations.Working Hours :36 to 48 months, subject to suitable experience, and prior completion of any exams to date.
The start date can be agreed on successful appointment.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working....Read more...
Area Sales Representative – Automotive Aftermarket
Are you ready to take your sales career to the next level with a globally recognised manufacturer? If you have experience in the Automotive Aftermarket—whether in Field Sales, Trade Parts Sales, Business Development, or Internal Sales—and understand the distribution of parts through garages, workshops, and repairer networks, this is a fantastic opportunity for you!
Ideal Location: Perth / Dundee / Aberdeen / Inverness Salary: Circa £40,000 - £42,000 basic + Bonus + Car/Allowance + Pension + Training & Professional Development
Key Skills & Experience:
Proven sales experience in the Automotive Aftermarket, ideally in a customer-facing or field-based role.
Strong communication skills, with the ability to engage effectively from boardroom level to workshop technicians.
Confident delivering product training to mechanics, parts advisors, and distributor sales teams.
Tech-savvy, with a good understanding of Microsoft Office and CRM systems.
Highly organised with a strong work ethic and a tenacious approach to achieving goals.
Flexible for regional travel with overnight stays as required.
Professional appearance with the ability to make a strong first impression.
Ambitious and keen to grow within a market-leading global brand in the Automotive Aftermarket.
Next Steps:
Online interviews will be conducted in partnership with our exclusive recruitment partner Glen Shepherd. Please call Glen for an initial conversation on 07977 266309 or email with your CV detailing how your experience meets with the above.
Apply now and drive your sales career forward with an industry leader!
JOB REF: 4218GSA....Read more...
Area Sales Representative – Automotive Aftermarket
Are you ready to take your sales career to the next level with a globally recognised manufacturer? If you have experience in the Automotive Aftermarket—whether in Field Sales, Trade Parts Sales, Business Development, or Internal Sales—and understand the distribution of parts through garages, workshops, and repairer networks, this is a fantastic opportunity for you!
Ideal Location: Perth / Dundee / Aberdeen / Inverness Salary: Circa £40,000 - £42,000 basic + Bonus + Car/Allowance + Pension + Training & Professional Development
Key Skills & Experience:
Proven sales experience in the Automotive Aftermarket, ideally in a customer-facing or field-based role.
Strong communication skills, with the ability to engage effectively from boardroom level to workshop technicians.
Confident delivering product training to mechanics, parts advisors, and distributor sales teams.
Tech-savvy, with a good understanding of Microsoft Office and CRM systems.
Highly organised with a strong work ethic and a tenacious approach to achieving goals.
Flexible for regional travel with overnight stays as required.
Professional appearance with the ability to make a strong first impression.
Ambitious and keen to grow within a market-leading global brand in the Automotive Aftermarket.
Next Steps:
Online interviews will be conducted in partnership with our exclusive recruitment partner Glen Shepherd. Please call Glen for an initial conversation on 07977 266309 or email with your CV detailing how your experience meets with the above.
Apply now and drive your sales career forward with an industry leader!
JOB REF: 4218GSA....Read more...
Area Sales Representative – Automotive Aftermarket
Are you ready to take your sales career to the next level with a globally recognised manufacturer? If you have experience in the Automotive Aftermarket—whether in Field Sales, Trade Parts Sales, Business Development, or Internal Sales—and understand the distribution of parts through garages, workshops, and repairer networks, this is a fantastic opportunity for you!
Ideal Location: Perth / Dundee / Aberdeen / Inverness Salary: Circa £40,000 - £42,000 basic + Bonus + Car/Allowance + Pension + Training & Professional Development
Key Skills & Experience:
Proven sales experience in the Automotive Aftermarket, ideally in a customer-facing or field-based role.
Strong communication skills, with the ability to engage effectively from boardroom level to workshop technicians.
Confident delivering product training to mechanics, parts advisors, and distributor sales teams.
Tech-savvy, with a good understanding of Microsoft Office and CRM systems.
Highly organised with a strong work ethic and a tenacious approach to achieving goals.
Flexible for regional travel with overnight stays as required.
Professional appearance with the ability to make a strong first impression.
Ambitious and keen to grow within a market-leading global brand in the Automotive Aftermarket.
Next Steps:
Online interviews will be conducted in partnership with our exclusive recruitment partner Glen Shepherd. Please call Glen for an initial conversation on 07977 266309 or email with your CV detailing how your experience meets with the above.
Apply now and drive your sales career forward with an industry leader!
JOB REF: 4218GSA....Read more...
Document Management: Assist in the organisation, maintenance, and accurate tracking of admissions documents and records, ensuring they are readily accessible and up-to-date
Applicant Correspondence: Communicate with applicants regarding document requirements, missing information, and application status, providing timely and helpful responses
Data Entry: Accurately enter and update data related to admissions applications, processing, and applicant interactions within the department's systems
Administrative Support: Provide administrative support to Course Advisors, Visa Officers, Admissions Officers and Senior Admissions Officers, including scheduling appointments, preparing documents, and assisting in administrative tasks
Applicant Support: Offer assistance and information to applicants regarding the admissions process, requirements, and procedures, ensuring a positive applicant experience
Collaboration: Collaborate with team members to streamline administrative processes and contribute to departmental efficiency
Record-Keeping: Maintain accurate and organised records of admissions decisions, applicant communication, and document submissions
Interviewing: Interview applicants for the programmes offered in any of our brands if and when required
Training:The successful candidate will complete a Business Admin Level 3 Apprenticeship standard.Training Outcome:Excellent progression available within the company. The successful applicant will undertake more responsibilities as the apprenticeship develops with a strong view to securing permanent employment on completion.Employer Description:Global Banking School (GBS) is a dynamic and fast growing Higher Education provider with campuses across the UK. We are a vibrant and diverse family of committed staff bringing life-changing learning to a wider range of communities. Applying evidence-based research and corporate case studies to classroom learning, we provide higher education that has real impact and real world relevance.Working Hours :Monday - Friday, working hours TBCSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Customer care skills,Team working....Read more...
Duties include:
· Servicing vehicles – carry out checks and maintenance in accordance with manufacturer guidelines.
· Identify, repair and replace components and parts that are faulty.
· Liaise with Service Advisors about required repairs or vehicle work.
Maintain repair and service records.
· Maintain clean and tidy workspace.
· Ensure customer satisfaction is priority at all times.
· Ensure academic requirements of the apprenticeship are met – engage with training provider and ensure course progress.Training:The apprenticeship training is delivered via weekly block releases at S&B throughout a year, learning will also take place in the workplace and a S&B Development Coach and Workplace Mentor are allocated to support and monitor your progress to help you reach your goals and manage your workload. Your employer will pay you when you are attending weekly training blocks at S&B.Training Outcome:We are committed to providing you with all the support and training you need to gain your Apprenticeship Qualification and to develop your career further with us. As a company we love to help our employees by encouraging them, this could open up further career opportunities and routes into management for those who desire this.Employer Description:Based across the beautiful Southwest borders of Wiltshire, Somerset, Dorset and Gloucestershire, we are a family run Motor Group with a passion for all things Automotive.
With an array of Car Manufacturer franchises under our belt including Renault, Dacia, Nissan, Škoda, Hyundai, Toyota, Vauxhall, Citroën, KGM, Suzuki, OMODA and JAECOO you can be sure to find the perfect car at The Platinum Motor Group.
We pride ourselves in not only our vast range of products but the team that we have here at the Group, from our Sales and Service teams to our Managers and Administration Staff who work behind the scenes to make sure that our customers receive the best car buying / servicing experience possible.Working Hours :Monday to Friday 08:30 - 17:00
With one half hour lunch breakSkills: Attention to detail,Organisation skills,Problem solving skills,Logical,Team working,Initiative....Read more...
Rygor Auto is a multi-award-winning business, owned by Rygor Group - a UK Best Workplace™ for two years running, a UK Best Workplace for Wellbeing™ two years on the trot, a certified Great Place to Work® 2022, 2023 and 2024, and a UK Best Workplace for Development™.At Rygor Auto, we have an established Apprenticeship programme and work with Daimler UK to train Team Rygor’s next generation of Parts Advisors. We are looking for the next gen of Team Rygor to join our business. So, if you are committed to career development, want to find a role you’ll love, work for an award-winning business with an expert and inclusive team and get paid to learn – please apply to join us as a Rygor Parts Apprentice!As an apprentice Parts Advisor, you will play an integral part within a fast-paced working environment, working with Workshop colleagues and external customers.
Roles and Responsibilities include, but are not limited to:
Handling, storing, and receiving stock
Identifying, sourcing, and ordering parts - Checking incoming stock against delivery notes and storing stock in the correct locations
Being the first point of contact both face to face and over the telephone and delivering excellent customer service - Their customers expect a high level of service and parts expertise, and they don’t like to disappoint
Supporting customers and workshop staff with any queries
Processing cash and card payments for customer parts
Ensuring quality is maintained throughout all stages to exceeding customers’ expectations
Building positive relationships with customers
Our apprentices benefit from:
Dedicated and experienced expert mentors for one-to-one on-site support
Access to Rygor’s in-house, award-winning Training and Development Programme
A full yearly apprentice events calendar
Branded uniform
Rygor’s established Reward and Recognition Programme, including our annual Group Awards, ‘just because’ treats, a laptop awarded at the end of Year One (to support further learning and development) and a birthday cake on your first Rygor birthday
Physical and mental wellbeing support resources
Team Rygor activities and events
Training:
The qualification is aimed at individuals more advanced in their interpersonal skills and with experience of working with customers
The Customer Service Specialist Level 3 qualification will include Functional Skills at Level 2 unless exemptions apply
Completion will lead to eligibility to join the Institute of Customer Service as an Individual membership at Professional Level
Training Outcome:
Rygor Auto supports all their apprentices with developing the skills needed to become fully qualified and competent individuals with a secure vocation
A Daimler trained apprentice will become a top class asset to their business for years to come
Employer Description:Rygor Auto has 11 authorised Mercedes-Benz Van and Truck branches located across the UK, committed to selling and maintaining commercial vehicles. Having started life in the 1960’s as a family haulage business in the Mendips, Rygor Group originally became an authorised Mercedes-Benz repairer in the 80’s and became a full Dealer shortly afterwards. Rygor Auto was delighted to be announced as winners in the ‘Franchised Dealer of the Year’ category at the 2019 Commercial Motor Awards, ‘Van Dealer of The Year 2021’ at the WhatVan? Awards and Customer Service Provider of the Year at the 2022 WhatVan? Awards.Working Hours :Monday - Friday, 08:00 - 16:30 with a 30 minute unpaid break each daySkills: Communication skills,Enthusiasm to learn....Read more...
The Service department is vital to the success of our business. Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty.
This is a varied role where you will work with all departments bringing a friendly and energetic approach to your daily work.
Every day is different within the Service Department so the role will vary. Some duties on a day-to-day basis may include:
Customer Service: Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us.
Administration: Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims.
Teamwork: Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience.
Promotion: Assisting with the sale of accessories and service plans.
Our ideal Customer Service Advisor apprentice will be an outgoing, confident, and approachable problem solver who can deliver excellent customer service.
We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:
Enthusiasm and willingness to learn.
Teamwork.
Strong communication.
Customer service.
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship. Training:Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre.
Our expert trainers will guide you through the training programme using a combination of e-learning, classroom learning and practical application.
In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre.
This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications.
On successful completion of the one year programme, you will receive the following:
Level 2 Customer Service Practitioner Standard
Brand specific certifications
Training Outcome:Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities.
Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Once qualified, the earning potential for a Customer Service Assistant is between £20,000 and £30,000, so it is worth considering the future opportunities beyond the apprenticeship.
Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes. Employer Description:ŠKODA is driven by something different. What are you driven by? We are looking for ambitious, dynamic, and enthusiastic people to join our apprenticeship programme. If you are customer focused, forward thinking and want to learn, then we can give you the life and technical skills you need to be part of our team.Working Hours :Monday - Friday, 08.30 - 17.30.
Possibility of Saturday workings and / or shifts.
Working week will be confirmed on application.Skills: Communication skills,Customer care skills,Patience....Read more...
The Service department is vital to the success of our business. Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty. This is a varied role where you will work with all departments bringing a friendly and energetic approach to your daily work. Every day is different within the Service Department so the role will vary. Some duties on a day-to-day basis may include: Customer Service: Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us. Administration: Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims. Teamwork: Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience. Promotion: Assisting with the sale of accessories and service plans. Our ideal Customer Service Advisor apprentice will be an outgoing, confident, and approachable problem solver who can deliver excellent customer service. We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are: Enthusiasm and willingness to learn Teamwork Strong communication Customer Service We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship. Training:Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre. Our expert trainers will guide you through the training programme using a combination of e-learning, classroom learning and practical application. In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre. This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications. On successful completion of the one year programme, you will receive the following: Level 2 Customer Service Practitioner Standard Brand specific certifications Training Outcome:Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities. Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Once qualified, the earning potential for a Customer Service Assistant is between £20,000 and £30,000, so it is worth considering the future opportunities beyond the apprenticeship. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes. Employer Description:Audi is an exceptional brand fuelled by a passion to create the ultimate customer experience, which is why we are looking to invest in apprentices who can help us achieve our ambitious plans. There's never been a better time to join us, as we continue to enjoy massive success and unprecedented growth in the prestige car market. We are looking for the next generation of exceptional people to become part of our team and help us to delight our customers.Working Hours :Monday – Friday. 0830 – 1730.
Possibility of Saturday workings and / or shifts.
Working week will be confirmed on application.Skills: Communication skills,Customer care skills,Patience....Read more...
The Service department is vital to the success of our business. Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty.
This is a varied role where you will work with all departments bringing a friendly and energetic approach to your daily work.
Every day is different within the Service Department so the role will vary. Some duties on a day-to-day basis may include:
Customer Service: Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us.
Administration: Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims.
Teamwork: Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience.
Promotion: Assisting with the sale of accessories and service plans.
Our ideal Customer Service Advisor apprentice will be an outgoing, confident, and approachable problem solver who can deliver excellent customer service.
We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:
Enthusiasm and willingness to learn
Teamwork
Strong communication
Customer Service
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship.Training:Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre.
Our expert trainers will guide you through the training programme using a combination of e-learning, classroom learning and practical application.
In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre.
This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications.
On successful completion of the one year programme, you will receive the following:
Level 2 Customer Service Practitioner Standard
Brand specific certifications
Training Outcome:Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities.
Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Once qualified, the earning potential for a Customer Service Assistant is between £20,000 and £30,000, so it is worth considering the future opportunities beyond the apprenticeship. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes.Employer Description:Throughout Volkswagen we have a rigorous commitment to quality and excellence. Our products are highly acclaimed, our processes for distribution and support services are world class and we have some of the most technologically advanced resources in any industry.
The Volkswagen Apprenticeship Programme is designed to train and develop apprentices to keep pace with advancing technology and high levels of customer service. This is an exciting and challenging opportunity to receive formal qualifications through extensive product training whilst in full-time employment at one of our retailers.Working Hours :Monday - Friday, 08.30 - 17.30.
Possibility of Saturday workings and / or shifts.
Working week will be confirmed on application.Skills: Communication skills,Attention to detail,Customer care skills,Problem solving skills,Administrative skills,Team working,Creative....Read more...
· Assist in processing mortgage applications and documentation.
· Conduct research on mortgage products and market trends.
· Provide administrative support to the mortgage advisors.
· Communicate with clients, lenders and stakeholders.
· Maintain accurate and organized records in compliance with industry regulations.
· Collaborate with team members to ensure smooth workflow.Training:The Financial Services Administrator (Level 3) apprenticeship is ideal for learners beginning an entry level role in the financial sector.
As an entry level role, this apprenticeship provides the foundation knowledge, skills and experience for progression along a number of career paths.
Key Learning Outcomes:
· A broad understanding of the financial services sector
· An understanding of the role of the appropriate regulatory bodies
· The importance of relationship building with clients and colleagues
· Understanding of processes and procedures relevant to the role
· How to develop commercial awareness
· Building skills and capabilities within an organisation
Professional Qualifications:
· CeMAP1 - awarded by London Institute of Banking and Finance (LIBF)
· Completion of CeMAP1 will provide a solid foundation for the learner and can lead on to progression to study in other areas
To help prepare the apprentice for the professional qualification, Apprentices are provided with Simply Academy’s qualification resource package, alongside a structured study plan supported by a series of live revision sessions with our qualified tutors.Training Outcome:Right candidate may have the opportunity for career advancement within the company.Employer Description:Our core mission as a company is to help our customers achieve their purpose in finding a new, dream home, and because we know that every case is different, we take care to individually assess the needs and finances of our customers . Why? Well, the answer is simply this: our aim is to find solutions that are best tailored for every scenario and customer we come across.Working Hours :Monday to Friday 9.30am to 5.30pmSkills: Communication skills,Attention to detail,Organisation skills,Team working,Motivated,Punctual....Read more...
Make a Lasting Impact on the Careers of Young People!Are you a dynamic leader with a interest in inspiring the next generation through careers guidance and STEM engagement? We're looking for an experienced Manager to lead, develop, and deliver our award-winning Careers and STEM programmes across the East Midlands.This is a unique opportunity to join a values-driven organisation and play a key role in shaping how young people connect with education, the world of work, and their future pathways. You'll oversee a high-performing team, build strategic partnerships, and drive innovation across careers guidance and employer engagement initiatives.Your Key Responsibilities:
Lead the strategic planning, development, and delivery of careers and STEM services in line with the business plan and KPIsOversee daily operations, ensuring service quality, team performance, and financial sustainabilityManage, mentor, and support a diverse team of Advisors and Co-ordinators - including recruitment, performance management, and disciplinary processesBuild and maintain strong, trust-based relationships with schools, colleges, local authorities, multi-academy trusts, employers, and commissioning bodiesOwn and manage budgets, contracts, SLAs, and commercial relationships to drive sustainable growthCollaborate with senior leaders to evolve and enhance the organisation's wider commercial and service offerEnsure continuous improvement and adherence to best-in-class standards in delivery and customer serviceProvide technical guidance and leadership across the team, ideally underpinned by a careers IAG Level 6 qualification
About YouWe're looking for someone who brings:
Proven leadership experience - minimum 5 years managing high-performing teamsStrong commercial and financial acumen - including budget and contract managementOutstanding communication and relationship-building skills - able to influence at all levelsStrategic thinking - with the ability to lead service innovation and continuous improvementRelevant qualifications or willingness to study - ideally in careers guidance (e.g. Level 6 or equivalent, A-levels or BTEC level education etc.)
You must be willing to travel across the region and occasionally work outside standard hours (TOIL provided). We carry out enhanced DBS checks on all employees in line with our safeguarding commitments.Why Join Us?You'll be part of an organisation that's making a genuine difference in young people's lives. With a collaborative team culture, strong community connections, and a commitment to innovation, this is a role where you can truly lead with purpose.Location: Office-based in Leicester (LE3 5AG) - applicants must be within a max 1-hour commute of the office and must have access to their own vehicle.Salary: £42,000 per annumHours: Full-time, 37.5 hours per week, Monday to Friday (between 8am-5pm)Benefits:
25 days holiday + 8 bank holidaysGenerous 10% employer pension contributionFlexible working with TOIL (Time Off in Lieu)Travel expenses paid in line with company policy
To apply:Please send your CV and a covering letter via the link provided & we will be in direct contact.....Read more...
This role is ideal for a school/college leaver or someone who may have some basic experience of administration but would like to gain more experience and receive training via the apprenticeship programme.
The applicant will be required to work between two teams within the company. Supporting the architectural and surveying team, attending site visits with Senior members of the team to prepare minutes to meet court deadlines. Due to the confidential nature of the type of work you will be dealing with it will be important to be office-based, with the opportunity for working from home, in time.
Role and Responsibilities
Answering telephone and e-mails in a professional and timely manner
Delivering high levels of customer service in a friendly and professional way
Filing both paper and electronic files regularly
Keeping spreadsheets up to date
Liaising with internal departments
Inventory of stock, i.e., stationery and other items required for the office
Assist any visitors to the office
Occasionally visiting construction sites
Typing up minutes of meetings
Typing up reports
Projects positivity, enthusiasm for the role and professionalism
Verbal and written communication skills in line with data protection regulations
Assisting members of the team as and when required
Dealing with requests for information
Ensuring that the Policies of the company are observed and that good practice is encouraged, particularly in the areas of Health & Safety, Equal Opportunities and confidentiality
As part of your contract of employment completion of the Apprenticeship Training Programme forms part of your duties as well as helping your personal and professional development; the requirements to complete the programme are as follows:
Attend and be punctual for all induction sessions, lessons and work-based training/support sessions
Complete all required assignments by the required timeline
Build up your portfolio of evidence on-going during your apprenticeship programme
Access support from your tutor/assessor and manager when required
The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by the organisation which is relevant to your post within the company to meet the overall business objectives.Training:Overview of Customer Service Apprenticeship Standard
The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high-quality service to customers.
The standard covers the following:
Knowledge
Knowing your customers
Understanding the organisation
Meeting regulations and legislation
Systems and resources
Your role and responsibility
Customer experience
Product and service knowledge
Skills
Interpersonal skills
Communication
Influencing skills
Personal organisation
Dealing with customer conflict and challenge
Behaviours / Attitude
Developing self
Being open to feedback
Team working
Equality – treating all customers as individuals
Presentation – dress code, professional language
“Right first time”
Training Outcome:
Great prospects for progression to a permanent role for the right candidate, and further progression through future training
Employer Description:France + Associates are an award-winning chartered architectural practice who specialise in inclusive design. Our expert team provide architectural solutions for people with life changing injuries, enabling them through design. We offer substantial practical experience and specialist knowledge of designing homes for people living with a disability. We act as expert witnesses, assessing the suitability of property for those with a disability, and provide accommodation reports for litigation purposes. By working collaboratively with clients and their advisors, we deliver creative and logical solutions to the built environment.Working Hours :Monday to Friday
Shifts to be confirmedSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Excellent Attendance,Excellent Timekeeping....Read more...
This role includes:
Assisting with high-quality client management, ensuring that students and employers are getting the service they need
Representing First Intuition at networking events, school careers events and client engagement activities.
Telephone liaison with both potential and existing students and employers regarding commercial course bookings
Administrative duties as necessary in respect of the business development and client management activities
Working closely with customer service to ensure that client requirements are followed through to a timely conclusion
Working with the operations team on second-stage follow-ups for inbound enquires
Undertaking business development activities to assist the Business Development Manager in bringing new employers and students to First Intuition Essex centres
Working closely with the marketing team to ensure a joined-up approach to business development and marketing for the Essex centre
Key tasks;
The key tasks and responsibilities for this role are split into three main categories:
Business development:
Identifying potential new employers to discuss with the Business Development Manager
Ensuring that further sales opportunities are recognised and promoted to existing clients
Sourcing and attending relevant networking events to share information about First Intuition
Attending school careers events to promote the services First Intuition offers
Attend face-to-face meetings, virtual meetings, and make outbound telephone calls with potential new employers to understand their needs and promote relevant First Intuition services
Proactively following up on leads to ensure potential new students and employers have a high-quality service from their very first interactions with First Intuition
Working together with the wider BD and Marketing team members on ideas for the promotion and sales of our services.
Client management:
Attending face-to-face or virtual meetings and scheduled telephone calls with employers and students
Assisting clients with any queries they may have and ensuring that any bookings are promptly passed on to the customer services team for actionObtaining feedback from students and employers about the service they are receiving
Administrative activities:
Ensuring that new potential students and employers are input in our Access Planit system
Ensuring leads are recorded and shared with the appropriate team members
General Administrative tasks as appropriate
Training:Degree from Middlesex University (B2B sales professional) and accrediation with the institute of sales professionals. Bachelor’s degree (Hons) in Business to Business Sales.University training is a mixture of block study in north london (accomodation and food provided) and remote learning.Apprentices without Level 2 English and maths will need to achieve this level prior to taking the end-point assessment.Training Outcome:We are an expanding team so we expect the apprentice to take on more responsibility for client management and business development overtime. We hope to grow the team so they will eventually manage their own junior staff member.Employer Description:We are an award wining independent training provider. Our values are:-
T - Teamwork and Collaboration
Collective values are important to us
E - Enthusiasm and Positivity
Team spirit is fundamental to how we work
A - Agility and Adaptability
The development of our business is built on proactive creativity and relentless pursuit of improvement
M – Motivating and Inspiring
As individuals and as a team we work hard to inspire and enable those we engage with externally and internally
F - Focus on Personal Relationships
I – Influential and Responsible Leadership
We are forward-thinking and trusted advisors to aspiring professionals and their employersWorking Hours :Working patterns and shifts to be confirmed - Monday to Friday 8.30am to 4.30pm (37.5 hours per week). 3 days in Chelmsford office, 1 day working remotely/at events. 1 day study leave.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
The Parts Department is at the heart of our operations. Our Parts Advisors are responsible for the stock control of a wide range of vehicle parts and accessories. This includes the ordering, selling and managing of stock to ensure that we meet the needs of our trade counter customers and to guarantee that our workshop team have the parts and accessories that they need to complete their daily tasks.
Your duties will vary from day to day and could include:
Providing advice to customers who are having problems with their vehicles.
Taking sales orders from customers both face to face and over the phone.
Stock control for vehicle parts and accessories.
Maintaining an ordered stock room.
Raising invoices for parts sold.
Liaison with internal teams to ensure the correct stock is place at the right time.
Our ideal candidate will be methodical in their way of working and be able to demonstrate precise attention to detail.
As a central point of contact for both of our internal and external customers you will need to have excellent communication skills. You also should be IT literate (although full training will be provided).
We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:
Enthusiasm and willingness to learn
Teamwork
Strong communication
Customer service skills
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship. Training:Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre.
Our expert trainers will guide you through the training programme using a combination of e-learning, classroom learning and practical application.
In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre.
This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications.
On successful completion of the one year programme, you will receive the following:
Level 2 Customer Service Practitioner Standard
Brand specific certifications
Training Outcome:Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities.
Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Once qualified, the earning potential for a Parts Assistant is in excess of £20,000, so it is worth considering the future opportunities beyond the apprenticeship. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes. Employer Description:Audi is an exceptional brand fuelled by a passion to create the ultimate customer experience, which is why we are looking to invest in apprentices who can help us achieve our ambitious plans. There's never been a better time to join us, as we continue to enjoy massive success and unprecedented growth in the prestige car market. We are looking for the next generation of exceptional people to become part of our team and help us to delight our customers.Working Hours :Monday – Friday. 0830 – 1730.
Possibility of Saturday workings and / or shifts.
Working week will be confirmed on application.Skills: Communication skills,Attention to detail,Problem solving skills,Logical,Creative....Read more...
