Senior Service Advisor Team Leader Opportunity (Automotive)
We are looking for a motivated Service Reception Team Leader to support and develop a team within a high-performing automotive Aftersales department in Maidstone.
ð LOCATION Maidstone, Kent
ð¼ JOB TYPE Full-Time | Permanent
ð° SALARY & BENEFITS
- £35,000 basic + OTE £40,000£45,000
- Departmental bonus scheme
- Customer satisfaction (CSI) bonus
- Upsell / performance bonus
- Saturdays paid in addition to basic salary
- Clear progression to Service Manager
- Supportive and professional working environment
ð ABOUT THE ROLE
This is a fantastic opportunity to join a main dealership Aftersales department in Maidstone as a Senior Service Advisor / Team Leader.
You will support the daily running of the Service Reception, leading a small team of Service Advisors while ensuring exceptional customer service, efficient workshop loading, and strong commercial performance.
This role is ideal for someone looking to step into leadership and build a long-term career within automotive management.
ð§ KEY RESPONSIBILITIES
- Support and lead a team of Service Advisors
- Oversee day-to-day Service Reception operations
- Deliver outstanding customer service and maintain high CSI scores
- Manage bookings, job allocation, and workshop coordination
- Drive upselling of additional work and services
- Handle customer queries and escalations professionally
- Monitor performance and support team development
- Work closely with Aftersales and senior management
ð¤ ABOUT YOU
- Experience as a Service Advisor or Senior Service Advisor within a main dealership
- Previous team leadership, mentoring, or supervisory experience (preferred)
- Strong customer service and communication skills
- Commercial awareness with upselling experience
- Organised and able to work in a fast-paced environment
- Ambitious and motivated to progress into a Service Manager role
â° WORKING HOURS
- Monday to Friday: 08:00 18:00
- 1 in 2 Saturdays (1 in 3 negotiable): 08:00 13:00
If youre an experienced Senior Service Advisor looking to take the next step into a leadership role, apply today to be considered for this opportunity in Maidstone.....Read more...
Are you a talented Vehicle Technician looking for your next move with a leading name in the automotive industry? Our client a major, well-established automotive company with a strong presence in Oxford is expanding its skilled workshop team and searching for experienced, passionate technicians to join their high-performing service department. This is a fantastic opportunity to work on a premium range of vehicles in a modern, well-equipped facility, where quality, efficiency, and customer satisfaction are top priorities. If you take pride in faultless diagnostics, precision repairs, and delivering exceptional standards every time, we want to hear from you. Key Responsibilities Carry out thorough vehicle inspections, diagnostics, including advanced systems, and fault finding using the latest equipment Perform servicing, mechanical repairs, electrical work, and component replacements to manufacturer standards Complete complex repairs across engines, transmissions, brakes, suspension, ADAS, and hybrid or electric systems Ensure all work is carried out safely, efficiently, and to the highest quality Maintain accurate service records and communicate clearly with service advisors and customers What We are Looking For Proven experience as a Vehicle Technician or Mechanic, main dealer or independent background welcome. NVQ Level 2 to 3 or equivalent in Light Vehicle Maintenance and Repair essential. Strong diagnostic skills and familiarity with modern vehicle technology Full UK driving licence MOT Tester qualification desirable but not essential Reliable, detail oriented, and passionate about delivering top-class workmanship....Read more...
Work closely with UK & EU commercial teams and key contacts to provide seamless customer service experience for all interactions for a united, world class team.
Ensure that all enquiries are handled effectively, in a timely manner and that the customer is kept informed as their query progresses, and that it is fully resolved to their satisfaction.
Work with the technical support advisors in the teams, plus the scheduler to ensure that service levels are met in line with contractual obligations.
Ensure that all quotes and orders are processed accurately and in a timely manner for spares, engineer work and consumable items, assist customers with returns, ensure customers are kept up to date with delays to orders, liaise with customers to manage paperwork to enable orders to be dispatched smoothly.
Log all NCRs and track the progress of the issue to keep the customer updated with the situation at regular intervals, providing final responses and reports to show their NCR has been resolved.
Work with the whole UK Customer Service team to ensure NCRs are resolved within KPI timescales.
And other related duties, with guidance and training provided.
Training:Basingstoke College of Technology.Training Outcome:From day one you will be exposed to making a difference in real life situations, projects and jobs.
We are looking for a Customer Service Apprentice to join Bioquell This role will primarily be responsible for providing high-level office-based point of contact for our customers in UK and Ireland and our European Distributor network as well as supporting the UKIE sales team.Employer Description:Nalco is part of the Ecolab Group of Companies Ecolab is the global leader in water, hygiene and infection prevention solutions and services. Every day, they help make the world cleaner, safer and healthier – protecting people and vital resources. Ecolab works with customers in more than 40 industries to help ensure operational efficiency, safety, sustainability, product quality and guest satisfaction.Working Hours :Monday to Thursday from 8.30am-4.30pm and Fridays until 3:45pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Analytical skills,Team working....Read more...
Duties will include:
Answering inbound calls, WhatsApp messages, texts, emails, and social media enquiries
Handling and resolving customer queries at the first point of contact wherever possible
Using multiple systems simultaneously to find information and update records
Managing challenging situations with empathy and professionalism
Providing advice and guidance on a wide range of housing-related matters
Directing complex queries to the appropriate teams when necessary
Working in a fast-paced environment where no two days truly are not the same
Applicants should have:
Strong communication skills - both verbal and written
Ability to multitask and manage your time effectively
Resilience and patience when dealing with challenging situations
Computer literacy and ability to learn and use multiple new systems quickly
Ability to remain calm under pressure
Training:Customer Service Practitioner Level 2.
The apprenticeship training will take place one day per week, online lessons and remote learning.Training Outcome:
If successful, the apprenticeship could be offered a full-time position within the customer contact team or another area within the business
Employer Description:At Curo, we take pride in being the first point of contact for our residents and the wider community. Our Customer Service Advisors are the voice of Curo – and we need people who care about making every interaction count.
This dynamic role puts you at the heart of our organisation. Working as part of our supportive contact centre team, you'll handle a diverse range of enquiries across multiple channels, helping resolve issues and making a real difference to people's lives every day.
You'll connect with our residents, contractors, and sometimes the wider public, providing solutions and support when they need it most. Many of our customers contact us during challenging times in their lives, so your empathy and understanding will be crucial in helping them navigate their housing needs.
Working Hours :You'll begin with 4 weeks of training (09:00-16:30), then move to regular hours (08:30-17:00) before transitioning to our shift pattern. This includes rotations between 08:00- 16:30, 08:30- 17:00, 09:30- 18:00, and one day per week 11:30- 20:00.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Workshop Controller / Automotive Workshop Supervisor / Service Controller
Location: Ashford, Kent
Job Type: Full Time Permanent
Industry: Automotive / Vehicle Service / Motor Trade
An established and busy automotive service centre in Ashford is seeking an experienced Workshop Controller / Workshop Supervisor / Automotive Service Controller to manage daily workshop operations and support a high-performing team of technicians.
This is an excellent opportunity for someone with strong motor trade, vehicle service, and workshop management experience to join a professional and well-organised service department.
Key Responsibilities Workshop Controller As Workshop Controller, you will be responsible for the efficient day-to-day running of the workshop, including:
- Allocating technician workloads and prioritising repair jobs
- Managing workshop scheduling and service planning
- Supporting vehicle diagnostics, repairs, servicing and inspections
- Monitoring vehicle health checks (VHC) and technician productivity
- Coordinating vehicle movement within the workshop
- Communicating job progress with service advisors and front-of-house teams
- Ensuring efficient workshop workflow and service turnaround times
- Managing job cards, administration and service documentation
- Maintaining high standards of health & safety, workshop organisation and cleanliness
- Supporting technicians to achieve productivity targets and performance standards
- Resolving workshop issues and ensuring smooth service department operations
Skills & Experience Required We are looking for a motivated Workshop Controller / Automotive Supervisor / Motor Trade Professional with experience in a fast-paced automotive service environment.
Essential skills:
- Previous experience as Workshop Controller, Workshop Manager, Automotive Service Controller, or Senior Technician
- Strong knowledge of vehicle servicing, repairs, diagnostics and workshop operations
- Experience managing technician productivity and job allocation
- Excellent organisation and time management
- Strong communication and leadership skills
- Ability to work under pressure in a busy motor trade environment
- Experience with job cards, service scheduling and workshop management systems
- A full UK driving licence
Working Hours
- Monday to Friday: 7:30am 5:30pm
- 1 in 4 Saturdays on a rota basis
Benefits
- 32 days annual leave including bank holidays
- Training and development opportunities
- Employee discounts on servicing and vehicle parts
- Staff events and team activities
- Modern paperless workshop systems and electronic job cards
- Supportive and professional team environment
About the Company This long-established family-owned automotive group has been serving customers across Kent for over 100 years, providing high-quality vehicles, servicing and customer care. The business combines traditional customer service values with modern automotive technology and prides itself on building strong teams within its service departments.
Apply Now If you are an experienced Workshop Controller, Workshop Supervisor, Automotive Service Manager or Motor Trade Professional, we would love to hear from you.
Submit your CV and application today to be considered.....Read more...
COURT OF PROTECTION PARALEGAL + CASE WORKER PERMANENT, FULL TIME MANCHESTER CITY CENTRE UPTO £38,000 + GREAT BENEFITS & PROGRESSIONGet Recruited are working with a pioneering and prestigious law firm with a strong reputation across the UK. Due to continued growth and progression within their current team, they are looking for an experience Court of Protection Paralegal / Specialist to join their current team. Offices located in central Manchester, you’ll be joining a long standing and positive team. This a great position for someone with at least 1 years’ experience within a Court of Protection position, or who has experience handling customer and client finances. Key Responsibilities
Handling sensitive calls from clients regarding their monies
Preparing important letters, documents, and reports based on spending
Sending and receiving payments
Handling and preparing court bundles on behalf of the solicitors and senior team members
Investigating financial abuse and welfare issues
Liaising with third parties, claimant solicitors, judges, and financial advisors
Managing a central inbox and communications
What We’re Looking For
Must have a minimum of 2/3 years’ experience working in a professional office setting, ideally within a legal practice, within Court of Protection or financial services
Organised and positive approach
Knowledge of financial and welfare issues
Prepared and managed important financial letters, bundles, and documentation
Benefits
Pension scheme
Attendance bonus
25 days holiday a year + Bank Holidays
Medical Insurance
Subsidised gym membership
Healthcare and Wellbeing programmes
Annual bonus
Christmas and Summer do’s
Event and award evenings
By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services.....Read more...
COURT OF PROTECTION PARALEGAL PERMANENT, FULL TIME MANCHESTER CITY CENTRE UPTO £38,000 + GREAT BENEFITS & PROGRESSIONGet Recruited are working with a pioneering and prestigious law firm with a strong reputation across the UK. Due to continued growth and progression within their current team, they are looking for an experience Court of Protection Paralegal / Specialist to join their current team. Offices located in central Manchester, you’ll be joining a long standing and positive team. This a great position for someone with at least 1 years’ experience within a Court of Protection position, or who has experience handling customer and client finances. Key Responsibilities
Handling sensitive calls from clients regarding their monies
Preparing important letters, documents, and reports based on spending
Sending and receiving payments
Handling and preparing court bundles on behalf of the solicitors and senior team members
Investigating financial abuse and welfare issues
Liaising with third parties, claimant solicitors, judges, and financial advisors
Managing a central inbox and communications
What We’re Looking For
Must have a minimum of 2/3 years’ experience working in a professional office setting, ideally within a legal practice, within Court of Protection or financial services
Organised and positive approach
Knowledge of financial and welfare issues
Prepared and managed important financial letters, bundles, and documentation
Benefits
Pension scheme
Attendance bonus
25 days holiday a year + Bank Holidays
Medical Insurance
Subsidised gym membership
Healthcare and Wellbeing programmes
Annual bonus
Christmas and Summer do’s
Event and award evenings
By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services.....Read more...
COURT OF PROTECTION PARALEGAL + CASE WORKER PERMANENT, FULL TIME MANCHESTER CITY CENTRE UPTO £38,000 + GREAT BENEFITS & PROGRESSIONGet Recruited are working with a pioneering and prestigious law firm with a strong reputation across the UK. Due to continued growth and progression within their current team, they are looking for an experience Court of Protection Paralegal / Specialist to join their current team. Offices located in central Manchester, you’ll be joining a long standing and positive team. This a great position for someone with at least 1 years’ experience within a Court of Protection position, or who has experience handling customer and client finances. Key Responsibilities
Handling sensitive calls from clients regarding their monies
Preparing important letters, documents, and reports based on spending
Sending and receiving payments
Handling and preparing court bundles on behalf of the solicitors and senior team members
Investigating financial abuse and welfare issues
Liaising with third parties, claimant solicitors, judges, and financial advisors
Managing a central inbox and communications
What We’re Looking For
Must have a minimum of 2/3 years’ experience working in a professional office setting, ideally within a legal practice, within Court of Protection or financial services
Organised and positive approach
Knowledge of financial and welfare issues
Prepared and managed important financial letters, bundles, and documentation
Benefits
Pension scheme
Attendance bonus
25 days holiday a year + Bank Holidays
Medical Insurance
Subsidised gym membership
Healthcare and Wellbeing programmes
Annual bonus
Christmas and Summer do’s
Event and award evenings
By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services.....Read more...
Monday to Friday, days-based role where your technical expertise are truly valued! This Roofing Technical Advisor role is a fantastic opportunity to step into a specialist Technical Advisor position, offering ongoing training, career development and a comprehensive employee benefits programme. Join a growing, forward-thinking market leader that invests heavily in its people, technology and facilities; giving you the platform to develop and progress your career. Location: Leicestershire; commutable from Nuneaton, Hinckley, Leicester, Lutterworth, Rugby, Market Bosworth and Cadby. What’s in it for you as a Roofing Technical Advisor • Salary £35,000 to £40,000 • Permanent position within a stable and expanding market leader • Contributory pension scheme • Employee savings and benefits programme • Employee Assistance Programme for wellbeing support • Ongoing training and career development opportunities
Key Responsibilities for a Roofing Technical Advisor • Provide expert technical support via phone, email and site visits on roofing systems, installation methods and industry standards • Oversee and evaluate product testing to ensure compliance with required quality and performance standards • Support the sales team with aftercare, including technical documentation, customer queries and site-based assistance where required • Assist with technical project specifications, attending client meetings and site visits as needed • Contribute to the development and enhancement of roofing products and systems • Attend internal meetings to provide insight on technical issues and contribute to continuous improvement • Represent the business within relevant industry bodies and technical forums • Stay up to date with the latest industry developments, regulations and innovations • Support estimating activities, ensuring accurate and timely take-offs and specification delivery
Essential Requirements for a Roofing Technical Advisor • Excellent communication skills with the ability to liaise confidently at all levels • Strong technical knowledge of roofing or construction, including awareness of relevant standards and regulations • Relevant qualification or experience within a similar technical role • Ability to read and interpret construction drawings and complete take-offs accurately
To apply for this Roofing Technical Advisor role, we would welcome CVs from Technical Sales Managers, Specification Sales Managers, Design Engineers, Technical Designers, CAD Technicians, Project Designers, Technical Coordinators, Technical Administrators, Sales Support Coordinators, Estimators, Roofing Consultants, Architectural Technicians, Specification Consultants, Product Support Specialists, Applications Engineers, Pre-Construction Coordinators, Site Technical Advisors, Technical Account Managers and Building Envelope Specialists.....Read more...
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
Under supervision, carry out work on vehicles in accordance with the manufacture’s procedures
Ensure all work carried out is completed accurately and to the customer’s satisfaction
To report, using the correct procedures, any additional work found during repair/inspection
Accurately complete job cards and reports, including any written descriptions of faults found or repairs completed
To comply with the company's working practices and procedures
Ensure all work is carried out observing safe working practices of self and others
To undertake training as agreed by the manager/academy. Attend academy as required to gain the relevant qualifications
Ensure that own tools and tools of the company are kept clean and are maintained in a serviceable condition
Advise the Service Advisors - Customers about required repairsIdentify & procure correct parts to meet specific customer requirements
Demonstrate technical expertise in the practical and theoretical aspects of vehicle systems
Work towards achieving a qualification in Electric Vehicle and then progress onto further Electric Vehicle Training
Demonstrates and maintains an appropriate level of technical expertise for a technician in the motor industry. Inspects vehicles and completes allocated work efficiently and accurately, supported by the effective use of relevant tools and technology
Aligned to the Stoneacre brand values and demonstrates these in their behaviours and approach to people and tasks. Displays honesty and integrity in everything they do
Inspection, removal and repair of tyres, exhausts, shock absorbers, brakes, filters, and batteries
Delivering a high level of customer service to all your colleagues and customers
Training Outcome:This is a fantastic opportunity for anyone wanting a career. Our philosophy is at Stoneacre is to create careers for life.Learners, employers and staff are our most important asset.The success of our company depends on the development of a strong effective team. Stoneacre has its own accreditation, Automotive Academy. With our specialised training programmes, we aim to aspire all individuals to achieve their ultimate goals, through the Stoneacre Careers for life programme.Employer Description:Stoneacre Motor Group is one of the UK's fastest growing and most successful motor vehicle dealers. We have over 40 nationwide. Stoneacre Academy is the Award-Winning Training Department of Stoneacre Motor Group. We’ve already enrolled and completed 100s of apprentices who work in a variety of roles. Our philosophy at Stoneacre Academy is to create CAREERS FOR LIFE and offer sustainable, life-changing opportunities.Working Hours :Monday - Friday - this may include Saturdays. Hours dependent on individual dealership. Typical day 8.30am - 5.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental....Read more...
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
Under supervision, carry out work on vehicles in accordance with the manufacture’s procedures
Ensure all work carried out is completed accurately and to the customer’s satisfaction
To report, using the correct procedures, any additional work found during repair/inspection
Accurately complete job cards and reports, including any written descriptions of faults found or repairs completed
To comply with the company's working practices and procedures
Ensure all work is carried out observing safe working practices of self and others
To undertake training as agreed by the manager/academy. Attend academy as required to gain the relevant qualifications
Ensure that own tools and tools of the company are kept clean and are maintained in a serviceable condition
Advise the Service Advisors - Customers about required repairsIdentify & procure correct parts to meet specific customer requirements
Demonstrate technical expertise in the practical and theoretical aspects of vehicle systems
Work towards achieving a qualification in Electric Vehicle and then progress onto further Electric Vehicle Training
Demonstrates and maintains an appropriate level of technical expertise for a technician in the motor industry
Inspects vehicles and completes allocated work efficiently and accurately, supported by the effective use of relevant tools and technology
Aligned to the Stoneacre brand values and demonstrates these in their behaviours and approach to people and tasks
Displays honesty and integrity in everything they do
Inspection, removal and repair of tyres, exhausts, shock absorbers, brakes, filters, and batteries
Delivering a high level of customer service to all your colleagues and customers
Training Outcome:This is a fantastic opportunity for anyone wanting a career. Our philosophy is at Stoneacre is to create careers for lifeLearners, employers and staff are our most important assetThe success of our company depends on the development of a strong effective team. Stoneacre has its own accreditation Automotive Academy. With our specialised training programmes, we aim to aspire all individuals to achieve their ultimate goals, through the Stoneacre Careers for life programme.Employer Description:Stoneacre Motor Group is one of the UK's fastest growing and most successful motor vehicle dealers. We have over 40 nationwide. Stoneacre Academy is the Award-Winning Training Department of Stoneacre Motor Group. We’ve already enrolled and completed 100s of apprentices who work in a variety of roles. Our philosophy at Stoneacre Academy is to create CAREERS FOR LIFE and offer sustainable, life-changing opportunities.Working Hours :Monday - Friday - this may include Saturdays. Hours dependent on individual dealership. Typical day 8.30am - 5.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness....Read more...
Customer Service Advisor – Talke Salary: £25,400 + performance bonus (after 6 months)Due to continued growth, we are recruiting Customer Service Advisors to join a successful and expanding company based in Talke. This is an excellent opportunity to join a supportive, family-run business that prides itself on delivering outstanding customer service across the UK.With the company entering its 11th year of trading and exciting growth plans ahead, this is a great time to join a business that offers ongoing training, development and genuine career progression.Previous customer service experience is preferred; however, if you are confident on the phone, enjoy helping people and thrive in a fast-paced environment, this could be the role for you.
About the CompanyOur client is a leading independent company operating on a national basis. Customer service is at the heart of everything they do, and they have built a strong reputation for delivering a competitive service and exceptional customer care.They believe every employee is a valued part of the team and work hard to create a supportive and positive working environment.
Key Responsibilities
Handling a high volume of incoming customer callsResponding to customer queries via telephone and emailResolving customer issues efficiently and professionallyManaging and resolving complaints with empathy and understandingLiaising with external contractors to arrange resolutionsPromoting the benefits of the company’s services to customersSupporting with contract renewals and customer retentionMaintaining accurate customer records using the in-house system
Skills and Experience
Previous experience dealing with customers on the telephoneExcellent communication and listening skillsAbility to manage difficult calls and complaints professionallyPassion for providing excellent customer serviceStrong problem-solving skillsAbility to work in a fast-paced environmentGood PC and system skillsTeam player with a positive attitudeAbility to remain calm under pressureDue to the location, own transport is preferred
Working Hours
Week 1: 8:00am – 4:30pmWeek 2: 9:00am – 5:30pmWeek 3: 10:30am – 7:00pm1 in 3 Saturdays per month (9:00am – 5:00pm) with a day off in lieu
Package and Benefits
£25,400 salary plus performance bonus after 6 months20 days holiday plus Bank HolidaysOnsite parkingOngoing training and developmentExcellent career progression opportunitiesRecreational breakout areasCompany events and team daysEmployee recognition awardsSupportive and friendly working environment
If you are looking for a customer service role within a growing business that values its employees and offers long-term career opportunities, we would love to hear from youFollow us on twitter #awconsultingltdIn respect to the above role(s), Anderson Wright Consulting Ltd operates as an Employment AgencyCUSTOMER SERVICE ADVISOR – TALKE – £25,400 plus performance bonus....Read more...
Duties Include:
Processing of finance information onto finance systems and processing VAT returns
Processing of Payroll. The successful candidate will be given on-the-job training in payroll and will be given an understanding of company accounts, management accounting and tax returns
Processing of Personal Tax Reporting. The successful candidate will be provided with an understanding of other areas in the firm including personal tax and company secretarial practices
Checking in and out client records and ensuring all required information has been received and maintaining log
Ensuring all clients' books and records are returned upon completion of accounts
Provide Administrative assistance
Taking ownership of all accounts archiving
Ensuring the accounts filing system is maintained daily
Using IT Systems for record keeping in a timely and accurate on Sage, Xero and QuickBooks
Communicating any client issues to the Line Manager
Training:
Accounts/Finance Assistant Apprenticeship Standard Level 2
This level is ideal for school leavers, new or existing talent in accounting and finance
Their work could include basic finance activities, working with sales and purchase records, running calculations to ensure that records and payments are correct, recording of cash and data entry
Learners will complete the mandatory AAT Level 2 Certificate in Accounting
The Certificate in Accounting comprises of four exams and an End Point Assessment. You must successfully complete the following: Introduction to Bookkeeping (ITBK)
Principles of Bookkeeping Control (POBC). Principles of Costing (PCTN). Business Environment (BESY)
EPA - In Tray exercise. Training will be provided by attending either face-to-face classroom-based lessons, live online sessions or on demand
An apprenticeship has to be relevant to the job you are undertaking and you must dedicate 20% of your time towards it which will be providing by the company
Training Outcome:
A permanent role and progression within the company
Employer Description:Hunters & Co Ltd is a successful and ambitious firm of Chartered Accountants and Business Advisors. We operate in Yorkshire and Humberside. Member of the AIMS Group, who are the UK market leader in core accountancy services for small and medium size enterprises. With 200 offices nationwide we help support business throughout their business journey.Working Hours :Monday- Friday, 9.00am until 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Patience,Excel skills....Read more...
Senior Health & Safety Advisor
Unity Recruitment are seeking an experienced Lead Health & Safety Advisor.
You will be instrumental in developing and implementing health and safety strategies and ensuring compliance with legislation and internal standards.
We're seeking an experienced Health & Safety Advisor who will be responsible for leading the health, safety, and environmental within the Rail, Power & Tunneling and Highways Sectors creating an ethos of collaboration and shared purpose between the Safe, Sustainability, Wellbeing Function, employees, Principal Contractors and Customers.
The position would require travel to sites, offices frequently with a maximum of 1 day working from home a week.
Key Responsibilities
Health
Promote, champion and implement across Rail, Power, Tunnelling, Fire, & Facilities projects and offices, the Wellbeing component of the Sustainable and Wellbeing Strategy.
Provide support, guidance and advice on health and wellbeing matters, in-line with Management Systems and Customer/ Principal Contractor requirements.
Conduct focused project site health and wellbeing training as required.
Conduct health focused monitoring as required.
Provide coaching and instruction to the Project employees and contractors with regards to health, and wellbeing.
Provide support, guidance and advice to both office and site location on health matters, in-line with our H&S Policies and Procedures.
Safety
Promote, champion and implement across Rail, Power, Tunnelling, Fire, & Highways projects and offices, the Safe component of the Safe, Sustainable and Wellbeing Strategy.
Provide support, guidance and advice on safety matters, in-line with Integrated Management Systems (IMS) and Customer/ Principal Contractor requirements.
Provide support, guidance and advice to both office and site locations on safety matters, in-line with our IMS Policies and Procedures.
Conduct weekly site safety inspections, ensuring any action plans implemented have been communicated with the Project Manager/s and subsequently implemented on the project site.
Conduct procedural and management system focused audits and reviews.
Review project site Work Package Plans, Task Briefing Sheets, method statements and risk assessments, including associated plans in line with planned work activities.
Generate and conduct toolbox talks, generate and brief safety alerts and assist in customer/ principal contractor briefings when called upon.
Provide coaching and instruction to health and safety advisors, Project employees and contractors with regards to safety.
Ensure all incidents, observations and suggestions are correctly reported, where necessary investigated, and support provided to the project teams to close out and address issues raised.
Asist in the generation, review and maintenance of project specific Health, Safety and Environmental Management Plans (HASEMP).
Attend and provide health, safety and wellbeing input at Principal Contractor/ Customer Project safety meetings.
Attend and provide health and safety input at Business Sector/ Project Meetings.
Communicate to the Head of Operational Health and Safety on matters of health, safety and environment including updates on Asite (Reporting System).
Maintain project specific Health, Safety and Environmental performance indicators including customer indicators.
Environment
Promote, champion and implement across projects and offices, the Sustainable component of the Safe, Sustainable and Wellbeing Strategy.
Provide support, guidance and advice to both office and site locations on environmental matters, in-line with our environmental Policies and Procedures.
Provide support, guidance and advice on environmental matter, in-line with Management Systems and Principal Contractor requirements.
Conduct, as minimum, formal monthly process focused environmental audits on projects, ensuring improvement actions are issued, implemented, and embedded based on the ethos of continuous improvement.
Conduct focused project site environmental training as required.
Support processes, memberships and focused accreditations associated within the wider Business.
What We’re Looking For
In depth and demonstratable understanding of health and safety legislation.
Working and demonstratable understanding of electrical and mechanical standards.
Working and demonstratable understanding of industry/ customer standards linked to NWR, LUL, National highways, UKPN.
In depth knowledge of CDM.
Demonstrable experience of ISO 45001.
NEBOSH Diploma/ NCRQ Diploma.
CSCS/ ECS card – Safety Related.
IOSH Certified Level Membership.
Full UK driver’s license.
Previous experience as a Health and Safety Manager in a Tier 1/ 2 Organisation.
Previous experience within Rail, Power, Highways and/or tunnelling sectors.
At least 3 demonstrable years’ experience in a MEP construction based health and safety advisory role.
Experience in carrying out accident and incident investigations.
Experience generation, implementation and reviewing policies and procedures.
If this Health & Safety Advisor role is of interest to you, then please apply with your updated CV today. For further information, please call Carly on 0203 6685680 ext 113.
....Read more...
The service department is vital to the success of our business. Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty. This is a varied role where you will work with all departments, bringing a friendly and energetic approach to your daily work. Every day is different within the Service Department, so the role will vary. Some duties on a day-to-day basis may include: Customer Service: Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us. Administration: Completion of relevant paperwork for customer service and centre records, preparation of invoices, and processing of warranty claims. Teamwork: Liaison with all the relevant departments, including workshop and management, to deliver an amazing customer experience. Promotion: Assisting with the sale of accessories and service plans. Our ideal Customer Service Advisor apprentice will be an outgoing, confident, and approachable problem solver who can deliver excellent customer service. We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:
Enthusiasm and willingness to learn
Teamwork
Strong communication
Customer service
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long-term career, with excellent earnings and progression opportunities once you complete your apprenticeship. Training:Training will be delivered using a combination of virtual classroom, remote learning and face-to-face block release weeks at our state-of-the-art training centre. Successful applicants must be prepared to travel to the Volkswagen Group National Learning Centre in Milton Keynes to complete their apprenticeship training. All training-related costs are fully covered as part of the programme, including travel, accommodation, and meals. In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre. This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications. On successful completion of the one-year programme, you will receive the following: Level 2 Customer Service Practitioner Standard Brand-specific certifications.Training Outcome:
Volkswagen Group (VWG) is one of the UK’s largest car retailers, encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities. Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Once qualified, the earning potential for a Customer Service Assistant is between £20,000 and £30,000, so it is worth considering the future opportunities beyond the apprenticeship. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes.
Employer Description:Throughout Volkswagen we have a rigorous commitment to quality and excellence. Our products are highly acclaimed, our processes for distribution and support services are world class and we have some of the most technologically advanced resources in any industry. The Volkswagen Apprenticeship Programme is designed to train and develop apprentices to keep pace with advancing technology and high levels of customer service. This is an exciting and challenging opportunity to receive formal qualifications through extensive product training whilst in full-time employment at one of our retailers. Working Hours :Monday – Friday. 0830 – 1730.
Possibility of Saturday workings and / or shifts.
Working week will be confirmed on application.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
The Hyundai Apprenticeship Programme is designed to train and develop you in a way that enables you to learn the core elements of your job role using advancing technology as well as fostering an exceptional level of customer service.
This is an exciting role with first-class training and outstanding long-term career prospects. The comprehensive programme provides you with an exciting and challenging opportunity to achieve formal qualifications through extensive product training as well as building up confidence and gaining valuable work experience whilst undertaking the role.
Duties will include:
Working with customers to meet their requirements and giving advice on additional parts and services
Matching orders against stock items and sourcing parts, while offering competitive prices
Working as a team and independently to reach set goals and KPIs
Delivering fantastic customer service while remaining efficient and focused on your tasks
Incoming and outgoing call handling, face-to-face transactions, and IT-based communications
Managing goods in and out
Working with suppliers, placing orders or returns and processing paperwork accurately
Always working to a high level of customer service and remain courteous and polite to customers
Training:Candidates will work towards achieving the Light Vehicle Technician Apprenticeship Standard at level 3. They will also be required to study towards achieving level 2 maths and English functional skills if they do not already hold equivalent qualifications.
The programme lasts for 39 months. The training incorporates underpinning knowledge in partnership and is managed by EMTEC Colleges. Throughout the duration of the programme, the candidates will be expected to travel to EMTEC’s training centre in Nottingham for 24 separate weeks to carry out skills training.
Regular visits to the dealership from EMTEC Vocational Learning Advisors will take place, who will observe all evidence opportunities that occur naturally in the workplace. Candidates will be expected to engage in self-directed learning outside of normal working hours, which will be monitored and tracked through an online e-portal. The apprentice, employer and provider are required to maintain a logbook that captures progress over the programme.
Assessment includes:
On-going assessment of soft skills and behaviours, a behaviour assessment, Knowledge and understanding tests at the end of Gateway 1 and 2, Skills tests at the end of Gateway 1 and 2.
This is followed by the synoptic assessment, of which there are four components: log book (final year review to assess the apprentice’s progress), Behaviour Assessment, Knowledge Test (an in-depth, online test exploring knowledge/understanding of the apprentice) and Skills Test (two-day practical examination of the skills of the apprentice).
Each apprentice will achieve the following:
Motor Vehicle Service and Maintenance Technician (Light Vehicle) (ST0033/AP03) Standard
Level 3 Award in Automotive Refrigerant Handling (EC842-2006) QCF
Level 3 Award in Electric/Hybrid Vehicle System Repair and Replacement QCF
Certified Hyundai courses
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying
Training Outcome:Possible permanent position on the completion of the apprenticeship.
On completion of the apprenticeship the average salary of a parts and service advisor is anywhere between 22k-28k.Employer Description:"Being an independent Hyundai retailer brings a bundle of benefits to you the customer. We have the ability to tailor motoring solutions to suit your personal needs and the flexibility to react to your changing requirements. At Corkills, we are proud of the loyalty we have from our customers who return time and time again and believe this is embodied in our reputation for ‘‘Care, not just cars’‘. We employ only the best people with a primary focus on delivering an excellent customer service. Our aim is always to deliver the best service and value to you, our customer. Corkills are unique in our ability to deliver "care, not just cars" our staff understand how important great service is to you."Working Hours :Monday-Friday, 8.30am – 5.00pm plus lunch.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working,Initiative....Read more...
The Parts Department is at the heart of our operations. Our Parts Advisors are responsible for the stock control of a wide range of vehicle parts and accessories.
This includes the ordering, selling and managing of stock to ensure that we meet the needs of our trade counter customers and to guarantee that our workshop team have the parts and accessories that they need to complete their daily tasks.
Your duties will vary from day to day and could include:
Providing advice to customers who are having problems with their vehicles
Taking sales orders from customers both face to face and over the phone
Stock control for vehicle parts and accessories
Maintaining an ordered stock room
Raising invoices for parts sold
Liaison with internal teams to ensure the correct stock is place at the right time
Our ideal candidate will be methodical in their way of working and be able to demonstrate precise attention to detail.
As a central point of contact for both of our internal and external customers you will need to have excellent communication skills. You also should be IT literate (although full training will be provided). We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:
Enthusiasm and willingness to learn
Teamwork
Strong communication
Customer Service
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship. Training:Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre.
Successful applicants must be prepared to travel to the Volkswagen Group National Learning Centre in Milton Keynes to complete their apprenticeship training. All training costs are covered as part the programme (travel, accommodation and food)
In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre.
This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications.
On successful completion of the one-year programme, you will receive the following:
Level 2 Customer Service Practitioner Standard
Brand specific certifications
Training Outcome:
Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles
This network of retailers spans the UK, providing a wide range of career opportunities
Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Once qualified, the earning potential for a Parts Assistant is in excess of £20,000, so it is worth considering the future opportunities beyond the apprenticeship
Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes
Employer Description:Throughout Volkswagen we have a rigorous commitment to quality and excellence. Our products are highly acclaimed, our processes for distribution and support services are world class and we have some of the most technologically advanced resources in any industry. The Volkswagen Apprenticeship Programme is designed to train and develop apprentices to keep pace with advancing technology and high levels of customer service. This is an exciting and challenging opportunity to receive formal qualifications through extensive product training whilst in full-time employment at one of our retailers. Working Hours :Monday - Friday, 08:30 - 17:30.
Possibility of Saturday workings and / or shifts.
Working week will be confirmed on application.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working,Creative,Initiative,Patience....Read more...
Reception Responsibilities:
Greeting clients and visitors face-to-face and providing support, ensuring legal advisors are advised as soon as possible to ensure that clients aren’t left waiting in reception for [a long time/longer than 5 minutes].
Book clients in so that we have a record of who has arrived at our offices and who they are meeting.
Answer all telephone calls quickly (ideally within 3 ring cycles) and courteously, directing calls to their destination without delay, ensuring that our clients and visitors always have a positive experience and perception of our firm.
Ensuring that accurate and detailed messages are always taken and emailed to the appropriate person in a timely manner.
When answering the telephone, please ensure that the caller’s name, telephone number(s), company name (if appropriate) and email address are taken and sent to the legal advisor.
Manage the firm’s enquiries email inbox, ensuring that all enquiries are dealt with in a timely manner and passed to the appropriate person as soon as possible and in line with our service commitments. These messages may be new enquiries to the firm or existing clients and contacts; it’s really important that these are dealt with as soon as possible.
Maintaining all meeting rooms and the general reception area, ensuring that all items are replenished and refreshments are always available. This also means that meeting rooms and the reception area must be kept clean and tidy at all times. Meeting rooms must be presentable for the start of each and every meeting and also clean at the end of each day, so they are always ready for the following morning. This will also include cleaning the coffee machines and washing up crockery and cutlery as and when this is required.
To observe, record and monitor visitors/deliveries to the office, alerting your manager of any concerns.
To maintain high security standards by monitoring visitors, site engineers, deliveries, etc., and securing the offices on leaving the premises each day.
To carry out general postal duties as and when this is required, such as opening and preparing incoming and outgoing mail, and organising courier deliveries.
To maintain motor vehicle records in respect of all employee vehicles in order to contact individuals if there are any parking issues.
Ensuring that all accidents are accurately recorded in the “Accident Book” and informing the Facilities Manager of any accidents that have occurred during the working day.
You will also be required to assist the Northampton office with front-of-house responsibilities as and when this is required by your manager
Administration Responsibilities:
Effectively photocopying and scanning documents as and when required.
Effectively file documents electronically in a timely manner.
Liaise with colleagues and clients, when appropriate, providing clear and helpful communication.
Provide all relevant information to all teams efficiently and effectively.
Demonstrate proficiency with Microsoft Office applications and other relevant software.
Assist with managing post requirements to include scanning all posts to relevant electronic files.
Assist with ad hoc accounting and billing tasks, ensuring accuracy and timely processing.
Prepare documents as requested, ensuring accuracy in line with the firm’s standardisation policy.
Ensure all records are meticulously maintained and up to date.
Assist with managing telephone calls professionally and directing enquiries as appropriate.
Training:Business Administration Level 3 apprenticeship standard.Training Outcome:Future progression to an administration role.Employer Description:Joining EMW you will be surrounded by likeminded people, who are passionate about providing great service to our clients. You will have a great opportunity to make a valuable contribution, take ownership of your work, and be exposed to a wide variety of legal matters and expertise. As part of our team, we believe you will be part of something special. We are striving to create a working environment where everyone reaches their full potential, where our teams are flexible, friendly, and inclusive with a clear focus on growth and success.Working Hours :Monday to Friday from 9:00am to 5:30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Team working....Read more...
