Role: Subject Matter Expert
Location: Poole
Hourly Rate: £45,000 - £55,000 per annum (DOE)
Holt Recruitment are working with a manufacturing company in Poole to recruit a Subject Matter Expert to join their Cruise division on a full-time, permanent and on-site only basis.
As a Subject Matter Expert, you will be responsible for managing and growing client relationships, both internal and external (e.g., hotel operations, health and safety), ensuring alignment with strategic goals and delivering tailored product solutions.
Acts as a subject matter expert in cruise operations, providing consultation, overseeing product delivery, and driving account profitability. Collaborates on budgeting, pricing strategies, and continuous improvement initiatives while maintaining high levels of professionalism and effective communication.
What do you need as a Subject Matter Expert?
- B2B or B2C sales and customer management experience
- Experience within the leisure, retail and/or hospitality industry preferred.
- Demonstrable experience building strong relationships
- Strong commercial background (ability to analyse and interpret data leading to additional business opportunities and wins)
- Appetite to develop both product and industry knowledge
- Ability to build strong relationships with both customers and colleagues
- Experienced negotiator able to manage discussions with a win/win achieved each time
What is the next step?
If you believe this is the right role for you, click 'Apply' or call us, and one of our team members will be happy to discuss this Subject Matter Expert role in Poole.
Job ID Number: 81527
Division: Commercial Division
Job Role: Subject Matter Expert
Location: Poole....Read more...
An amazing opportunity has arisen for experienced Luxury Travel Consultants to join a growing travel company who specialise in luxury cruises as part of their sales team, in beautiful offices near Reading (ample parking available). If you have at least 12 months experience within a travel sales role, pride yourself on your professional friendly approach and feel that exceptional customer service & attention to detail leads to sales, this is the perfect Travel Industry opportunity for you! Starting salary is £24.5k pa, with a realistic OTE of £25k pa - £30k pa, but potential to earn much more. And this is a company that values it's team highly, so good benefits & career progression is part of the package!
JOB DESCRIPTION:
Taking enquires and creating luxury travel itineraries
Specialising in luxury cruise products
Ensuring every potential customer is offered a friendly, knowledgeable, professional service,
Following up on quotes to try to ensure they are aware of unbeatable prices or alternative quotes to secure a reservation
Ensuring all itinerary details are communicated thorough to the client
Taking Payments
Making any initial amendments to itineraries
Assist with pre- and post-departure queries
Upsell be offering additional products and excursions to ensure a customer's unique experience
Bring ideas to the business, help find new potential customers
Work to achieve sales targets and earn commission.
Be flexible to work 5 days over a 7 day rota, primarily between 9am to 6pm
EXPERIENCE REQUIRED:
The ideal candidate will have previous travel industry sales experience, with knowledge of luxury travel and cruise. However, if you have worked for a high street retail travel agency and have not specialised in luxury or cruise, but are keen to do so, this is a great opportunity for you to develop in your Travel Industry career. And if you have target driven sales experience from an alternative industry, with exceptional customer service and ability to liaise with high-touch clientele, this could give you the opportunity to start a career in travel, at a point this industry is really taking off again.
THE PACKAGE:
Salary starts at £24.5k with an OTE of £25k - £30k pa, but Senior Consultants and Top Earners can earn in the region of £30k - £35k pa. This is a lovely company to work for with a great product, beautiful offices, good benefits package and career progression opportunities.
INTERESTED?
If you are keen to be considered for this wonderful role and feel you meet the desired requirements please submit your CV via the Apply button online or send your CV directly to michae@traveltraderecruitment.co.uk.....Read more...
Key Responsibilities:
Ensuring all customer contact, such as emails, webchats, and calls are handled quickly, efficiently, and met with a high service standard
Aim to maximise sales through the selling of cruise holidays, ancillaries, and spot opportunities to upsell
Build lasting relationships with customers to build repeat customs
Be accountable for meeting and exceeding team and personal sales targets and KPIs
Listen to the customer to quickly identify their needs and make sound recommendations
Be self-driven for learning as a way of improving product knowledge
Attend team meetings, training sessions, and participate in educational trips. (Some can be overseas or onboard supplier ships)
Undertake any other duties or responsibilities allocated to you by your line Manager
Training:Your training plan
This apprenticeship forms part of a formal qualification, on successful completion, you will achieve a Level 3 Travel Consultant qualification that will be added to your digital achievement record
Working with our chosen training provider you will be assigned a specialist Travel Assessor who will be working closely with you throughout your apprenticeship to ensure you have a robust, enjoyable, and enriching journey
Training will be carried out online, face-to-face, both individually and as part of a classroom, to ensure you have an enhanced experience
You will be assigned 6 hours a week in the workplace to spend towards your qualification with full support from your manager and assessor
Learning first-hand from training specialists and peers, you can become a fully-fledged Travel Consultant in a little over a 12-month period
Training Outcome:On successful completion of the Travel Consultant Level 3 apprenticeship, you may be offered the opportunity to complete a further qualification that will enhance your skill set. The next steps will be discussed in your 1-2-1's.Employer Description:MyCruise has been established in Denmark for 15 years with a head office in Copenhagen, also having offices based in Sweeden and Norway. MyCruise UK is the most recent addition to the MyCruise family, launched in 2024 and operates as a specialist cruise travel agency out of our UK office based in central Southampton.
Now is the perfect time to join our growing team and be part of the exciting development of our UK office.Working Hours :Monday to Friday: 9:00am - 7:00pm
Saturday: 10:00am - 2:00pm
35 hours a week.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Team working,Geography....Read more...
The duties and responsibilities within the salon include:
Meeting and greeting clients in a friendly and helpful manner
Assisting qualified hairdressers with shampooing, providing treatments, blow-drying etc.
After relevant training, some basic cutting and styling will be involved in this role. This will become more complex as your skills develop
Working on the reception desk and booking client appointments
Keeping the salon clean and tidy
Offering clients refreshments
Training:You will train with Michaeljohn Training School, a multi-award-winning training provider with over 40 years of experience in the hairdressing and barbering industry. Our team of dedicated educators are highly skilled hair professionals who continue to work in some of the industry’s most reputable salons. You will achieve Level 2 Diploma for Hairdressing Professional and Functional skills in Maths and English (if needed).
Our academy, with 4 floors of salons and learning zones, is the ideal environment to learn hairdressing and barbering; you will attend one day per week on day release from your employer. We only work on live models for training and assessment purposes, giving you real-life salon experience.Training Outcome:This is a perfect opportunity to get into hairdressing, earning (on average) salaries of £25,000+ once qualifiedPotential of securing a permanent job within the same company on completion of your qualificationOpportunities to become your own boss, work mobile, work abroad, work on model runways and cruise ships – the opportunities are endless!Progression to a Level 3 Advanced and Creative Hair Professional or Level 2 Barbering Professional StandardProgression onto a Teaching QualificationEmployer Description:A vibrant and friendly salon located in Middleton, Ciao Bella is an established business which prides itself on providing excellent services. Their highly experienced and friendly staff pride themselves on the quality of their work and their diverse clientele.Working Hours :One 7-hour day in college, with 2 days off (the role includes weekend work). Days and times to be confirmed.Skills: Team working....Read more...
The duties and responsibilities within the salon include:
Meeting and greeting clients in a friendly and helpful manner.Assisting qualified Hairdressers with shampooing, providing treatments, blow-drying etc.
After relevant training, some basic cutting and styling will be involved in this role. This will become more complex as your skills develop
Working on the reception desk and booking client appointments.Keeping the salon clean and tidy
Offering clients refreshments
Training:
You will train with Michaeljohn Training School, a multi-award-winning training provider with over 40 years of experience in the hairdressing and barbering industry
Our team of dedicated educators are highly skilled hair professionals who continue to work in some of the industry’s most reputable salons
You will achieve Level 2 Diploma for Hairdressing Professional and Functional skills in maths and English (if needed)
Our academy - with 4 floors of salons and learning zones - is the ideal environment to learn hairdressing and barbering; you will attend one day per week on day release from your employer. We only work on live models for training and assessments purposes, giving you real life salon experience
Training Outcome:
This is a perfect opportunity to get into hairdressing, earning (on average) salaries of £25,000+ once qualified
Potential of securing a permanent job within the same company on completion of your qualification
Opportunities to become your own boss, work mobile, work abroad, work on model runways and cruise ships - the opportunities are endless
Progression to a Level 3 Advanced and Creative Hair Professional or Level 2 Barbering Professional Standard
Progression on to a Teaching Qualification
Employer Description:A vibrant and friendly salon located in Bramhall, Stockport is an established business which prides itself on providing excellent services. Their highly experienced and friendly staff pride themselves on the quality of their work and their diverse clientele.Working Hours :One 7-hour day in college, with 2 days off (the role includes weekend work). Days and times to be confirmed.Skills: Team working....Read more...
As part of your apprenticeship, you will gain hands-on experience by carrying out a variety of tasks within the salon, including:
Shampooing and treatments
Blow drying and styling
Hair colouring and colour correction
Assisting other team members
Front of house duties
General salon upkeep and client care
Training:Your training will be delivered by FG Apprenticeships and will lead to a Level 3 Diploma in Hairdressing, awarded by VTCT, a nationally recognised qualification. Training includes both practical and theory-based sessions delivered weekly at our academy, where you'll benefit from:
Industry-standard salon facilities
Interactive lecture rooms and training resources
Access to laptops and online learning tools
One-to-one support sessions
Progress reviews are held every 10 -12 weeks, at your salon with your employer and an academy representative
Course Modules Include:
Fashion-Forward Trends:
Research and present a collection of hairstyle looks
Use creative and precision techniques
Smoothing and Straightening Services:
Client consultation
Advanced smoothing and straightening techniques
Advanced Creative Colour Conversion:
Client consultation
Creative colour changes and colour correction
Training Outcome:Upon completion of your apprenticeship, potential career paths include:
Stylist / Senior Stylist
Colour Technician / Colour Expert
Hairdressing Educator
Salon Manager / Franchisee
Salon Owner
Product / Technical Representative
Trichologist
Session / Catwalk Stylist
Cruise Ship Hairdresser
Employer Description:Maddison's Hair Design is characterised by a lively, welcoming vibe in a friendly, sophisticated atmosphere. Based in Poole, Dorset, our hair salon offers a complete range of services for all ages. Specialising in colour, we provide first-class hairdressing services. We are proud to have been awarded the Wella Professionals Master Colour Expert Status, which is the highest accolade for colour in the world of Hairdressing.Working Hours :Days and hours will be confirmed by the employer. Total hours per week: 30 minimum, 40 maximum. To include Saturdays.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Presentation skills,Team working,Creative,Initiative,A genuine passion....Read more...
We are working with a top tier firm, highly ranked by the Legal 500, seeking an experienced solicitor with expertise in travel law and personal injury to join their London Personal Injury, Travel and Regulatory team as a Travel Litigation Legal Director. You will provide strategic legal advice to a diverse client base, including tour operators, cruise and ferry companies, hotel owners and industry bodies.
This team has an excellent reputation and proven history of advising clients on the legal implications of both major and minor incidents across air, land and sea. Their expertise includes handling criminal and regulatory matters, as well as defending personal injury claims.
As a Travel Litigation Legal Director, you will:
Advise on booking terms, contracts, consumer protection, and regulatory issues.
Handle litigious
Drafting and negotiating commercial agreements.
Business development and expanding the firm’s client portfolio.
Senior candidates will be expected to bring a book of business to help grow the team further.
What they are looking for:
Qualified Solicitor or equivalent.
Strong experience in travel law and claims (Private Practice or in-house).
Transactional, drafting and negotiation
Proven ability to develop new business and build client relationships.
Organised, commercially minded, and a strong communicator.
Beneficial experience also includes:
Hotel contracts, supplier agreements or airline
Regulations such as the Package Travel Regulations, Montreal Convention, or Athens Convention.
Personal Injury claims related to travel.
What’s on offer?:
30 days annual leave + birthday, and Christmas shut down.
Private medical insurance and fitness allowance.
Flexible pension and ISA savings
Enhanced family leave and emergency care support.
Hybrid working and dress for your day
Bespoke training and development
Annual travel allowance.
If you are an experienced Solicitor in London looking to take the next step in your career as a Travel Litigation Legal Director, we encourage you to apply. You can contact Nadine Ali at Sacco Mann for further information on the role or submit your CV directly to this advert.....Read more...
We are working with a top tier firm, highly ranked by the Legal 500 who are seeking an experienced solicitor with expertise in travel law and personal injury to join their London team as a Travel Litigation Partner. As a key part of the PI, Travel and Regulatory team you will provide strategic legal advice to a diverse client base, including tour operators, cruise and ferry companies, hotel owners and industry bodies.
This team has an excellent reputation and proven history of advising clients on the legal implications of both major and minor incidents across air, land and sea. Their expertise includes handling criminal and regulatory matters, as well as defending personal injury claims.
As a Travel Litigation Partner, you will:
Advise on booking terms, contracts, consumer protection, and regulatory issues.
Handle litigious
Drafting and negotiating commercial agreements.
Business development and expanding the firm’s client portfolio.
Senior candidates will be expected to bring a book of business to help grow the team further.
What they are looking for:
Qualified Solicitor or equivalent.
Strong experience in travel law and claims (Private Practice or in-house).
Transactional, drafting and negotiation
Proven ability to develop new business and build client relationships.
Organised, commercially minded, and a strong communicator.
Beneficial experience also includes:
Hotel contracts, supplier agreements or airline
Regulations such as the Package Travel Regulations, Montreal Convention, or Athens Convention.
Personal Injury claims related to travel.
What’s on offer?:
30 days annual leave + birthday, and Christmas shut down.
Private medical insurance and fitness allowance.
Flexible pension and ISA savings
Enhanced family leave and emergency care support.
Hybrid working and dress for your day
Bespoke training and development
Annual travel allowance.
If you are an experienced Solicitor in London looking to take the next step in your career as a Travel Litigation Partner, we encourage you to apply. You can contact Nadine Ali at Sacco Mann for further information on the role or submit your CV directly to this advert.....Read more...
CORE is growing and we are looking to speak with amazing junior recruiters. This person will be joining our Hotel desk and recruiting for Cruise Ships and Junior Hotel positions. If you’ve got the experience and love connecting people with great opportunities, we’d love to hear from you. Join the team and be a part of something brilliant!Here’s what we’d like from you!
Previous recruitment experience, with agency recruitment experience preferredBackground and strong knowledge of the hospitality industry and hotel operationsExperience in actively developing new business leads an asset!Comfortable at leading established accounts, working closely with clients to support their needsBe able to handle and manage a large existing database as well as a high volume of incoming inquiries and applications
What’s in it for you, on top of your base salary?
Uncapped individual commissionAdditional group commission based on the companies’ performanceHoliday entitlement increasing YoYAdditional days holiday for your birthday2 yearly "Duvet days" (after a year of service)2 weeks working fully remotely from anywhere in the worldHybrid workingPet friendly offices
Who is COREcruitment ? We are CORE. We are the hospitality talent experts. We’re passionate about people and the hospitality and service sectors. We’re a different kind of placement agency, putting relationships at the forefront of our processes and committed to accelerating ambitions for both our clients and candidates. It’s a fast-paced, fun, and non-corporate vibe at CORE. We’re dedicated to building a dynamic, engaging, and inclusive workplace. We value individuality and reward hard work. We’re worldwide. With offices in key locations in Europe, North America, Africa and The Middle East, we find and place talent in these locations and the rest of the world. Our team. You can benefit from being surrounded by industry experts who love what they do. Loyal and hugely knowledgeable consultants who truly are the CORE of our business.CommunityIt’s important to us that we have talent from different backgrounds and lived experiences at CORE. We are aspiring to be an organisation that is representative of the world we live in, and we invite diversity in the hope to provide a safe and comfortable space where our people can fully express themselves and contribute to our communityIf you are keen to discuss the details further, please apply today or send your CV to Declan@corecruitment.com....Read more...
Use your personality to inspire and respect your customers and colleagues whilst sharing a great amount of fun
Technology is evolving every day, so is TUI. By providing you with the best tools you’ll gain knowledge, skills and behaviours to confidently understand our customers and adapt your style to help answer questions, bring holidays to life and improve customer loyalty
If things don’t go to plan, your support network will help you to investigate and resolve any question or complaint
You’ll embrace change and rise to the challenges of a customer-focused role
Your drive to achieve will lead you to exceed your sales and service objectives; in retail, we call it ‘Smashing your Targets’
Training:Travel Consultant Level 3 Apprenticeship Standard:
You’ll be assigned a Learning Coach who will guide you for the duration of the scheme with the aim of you achieving a Level 3 Travel Consultant qualification
20 percent of your working week will be set aside for you to work through the standards on your online learning platform, complete practical or written assessments and update your portfolio of work evidence
As part of this, you may also complete Functional Skills in English and maths if required (e.g., if you don't have GCSE Grade 4/C or above or equivalents)
Training Outcome:
Our apprenticeships offer a great route into a varied and exciting career with TUI
Employer Description:Be Yourself… Be Unique! TUI’s more than a brand, it’s who we are. Trusted – Unique – Inspiring.
We’re the leading tourism business with diverse customers and over 67,000 employees. Together, we embrace different continents and cultures. We believe travel broadens the mind. Just like our customers, we’re on a journey - of development towards a more digital, connected and integrated future - but we haven’t arrived there yet. We believe that differences drive innovation and we’re encouraging an environment where diverse talent thrives. Inclusion is fundamental to everything that we achieve and it’s our unique colleagues that will shape the future of travel.
The TUI Group includes over 400 owned hotels, 16 cruise ships, a digital platform for more than 160,000 tours, activities and experiences, strong tour operators, 1,200 travel agencies and leading online portals, five airlines with around 130 aircraft, and destination services in all major holiday countries around the globe. It covers the entire tourism value chain under one roof. This integrated offering enables us to provide our 21 million customers with an unmatched holiday experience in 180 regions. A key feature of our corporate culture is our global responsibility for economic, environmental and social sustainability. This is reflected in more than 20 years of commitment to sustainable tourism. In 2022 financial year the TUI Group with a headcount of around 60,000 recorded turnover of about €16,5bn and an operating result of €409m. The TUI Group’s share is listed in the FTSE 250 index, in the Quotation Board of the Open Market on the Frankfurt Stock Exchange, and regulated Market of the Hanover Stock Exchange.
As part of our Diversity Equity and Inclusion policy we encourage applications from all sectors of the community.
As a Disability Confident Employer we guarantee interviews to disabled applicants who meet the minimum criteria for the role and will make reasonable adjustments to assist in the interview process. Applications are open to all sectors of the communityWorking Hours :Flexibility to work variable shift patterns each week which include evenings & weekends in line with customer demand. Shift patterns are normally shared 4 weeks in advance. Days and hours to be confirmed.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Team working....Read more...
Use your personality to inspire and respect your customers and colleagues whilst sharing a great amount of fun
Technology is evolving every day, so is TUI. By providing you with the best tools you’ll gain knowledge, skills and behaviours to confidently understand our customers and adapt your style to help answer questions, bring holidays to life and improve customer loyalty
If things don’t go to plan, your support network will help you to investigate and resolve any question or complaint
You’ll embrace change and rise to the challenges of a customer-focused role
Your drive to achieve will lead you to exceed your sales and service objectives; in retail, we call it ‘Smashing your Targets’
Training:Travel Consultant Level 3 Apprenticeship Standard:
You’ll be assigned a Learning Coach who will guide you for the duration of the scheme with the aim of you achieving a Level 3 Travel Consultant qualification
20 percent of your working week will be set aside for you to work through the standards on your online learning platform, complete practical or written assessments and update your portfolio of work evidence
As part of this, you may also complete Functional Skills in English and maths if required (e.g., if you don't have GCSE Grade 4/C or above or equivalents)
Training Outcome:
Our apprenticeships offer a great route into a varied and exciting career with TUI
Employer Description:Be Yourself… Be Unique! TUI’s more than a brand, it’s who we are. Trusted – Unique – Inspiring.
We’re the leading tourism business with diverse customers and over 67,000 employees. Together, we embrace different continents and cultures. We believe travel broadens the mind. Just like our customers, we’re on a journey - of development towards a more digital, connected and integrated future - but we haven’t arrived there yet. We believe that differences drive innovation and we’re encouraging an environment where diverse talent thrives. Inclusion is fundamental to everything that we achieve and it’s our unique colleagues that will shape the future of travel.
The TUI Group includes over 400 owned hotels, 16 cruise ships, a digital platform for more than 160,000 tours, activities and experiences, strong tour operators, 1,200 travel agencies and leading online portals, five airlines with around 130 aircraft, and destination services in all major holiday countries around the globe. It covers the entire tourism value chain under one roof. This integrated offering enables us to provide our 21 million customers with an unmatched holiday experience in 180 regions. A key feature of our corporate culture is our global responsibility for economic, environmental and social sustainability. This is reflected in more than 20 years of commitment to sustainable tourism. In 2022 financial year the TUI Group with a headcount of around 60,000 recorded turnover of about €16,5bn and an operating result of €409m. The TUI Group’s share is listed in the FTSE 250 index, in the Quotation Board of the Open Market on the Frankfurt Stock Exchange, and regulated Market of the Hanover Stock Exchange.
As part of our Diversity Equity and Inclusion policy we encourage applications from all sectors of the community.
As a Disability Confident Employer we guarantee interviews to disabled applicants who meet the minimum criteria for the role and will make reasonable adjustments to assist in the interview process. Applications are open to all sectors of the communityWorking Hours :Flexibility to work variable shift patterns each week which include evenings & weekends in line with customer demand. Shift patterns are normally shared 4 weeks in advance. Days and hours to be confirmed.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Team working....Read more...
Interior Outfitting Project Manager Southampton Oversee and execute the management of intricate tasks associated with marine and interior outfit projects, from initial commercial handover to on-site implementation and project closure. Collaborate closely with project delivery teams during planning and execution to ensure projects are delivered on schedule and within financial constraints. For smaller projects, take full responsibility for delivery. Work across various departments to ensure tasks align with overall project objectives. Key Responsibilities
Scope Management: Fully comprehend the final project scope and take ownership of designated tasks or projects following approvals from relevant parties.
Resource Planning: Coordinate with stakeholders to procure resources, materials, and labor, with prior approval from the Operations Director.
Client Communication: Maintain consistent and professional communication with clients throughout the project lifecycle.
Leadership in Meetings: Facilitate project meetings, from initiation to completion, including routine and ad-hoc site discussions.
Performance Monitoring: Independently oversee and evaluate project performance against specifications, budget, and timelines. Recommend and implement process improvements.
Reporting: Generate and deliver regular updates on project and financial performance to stakeholders, highlighting variances and proposing mitigation strategies.
Site Oversight: Review labor and resource allocation during project execution, recommending adjustments where necessary.
Health & Safety Compliance: Ensure all personnel on site adhere to health and safety regulations, including the use of appropriate personal protective equipment.
Small Project Delivery: Take full accountability for smaller projects, ensuring completion meets budgetary, schedule, and quality requirements.
Project Planning: Develop high-level and detailed plans for pre-delivery and on-site activities.
Logistics Coordination: Prepare commercial invoices for material shipments and handle logistical tasks in coordination with other departments.
Ad-hoc Duties: Perform additional tasks as assigned by the Operations Director or designee.
Skills, Knowledge, and Abilities Knowledge of:
Marine sectors, including Cruise, Ferry, Defence, and Superyacht industries.
Multidisciplinary interior outfit environments.
Skills in:
Outfit planning and delivery for marine vessels.
Proficient use of Microsoft Excel, Word, and Project.
Planning, time management, and task prioritization.
Effective communication and influencing skills in diverse scenarios.
Analytical thinking and mathematical precision.
Delivering results with meticulous attention to detail.
Ability to:
Display a proactive attitude, contributing across team functions as needed.
Interpret blueprints, drawings, and written scopes of work.
Utilize standard measuring and surveying tools to estimate material needs.
Commit to the team ethos of end-to-end project management, fostering collaboration and growth.
Additional Requirements
Leverage analytical, negotiation, organizational, and problem-solving skills for optimal outcomes.
Maintain professionalism in spoken and written English for clear communication with all stakeholders.
Minimum of three years of experience in marine or land-based interior outfit sectors preferred.
Flexibility and confidence to travel globally for project delivery and surveys, sometimes on short notice.
Possession of the right to live and work in the UK.
Education and Experience
Bachelor’s degree in engineering or project management (preferred but not mandatory).
Proven experience leading large teams of tradespeople.
Safety and Compliance
Ensure adherence to all health, safety, and environmental regulations.
Promote a safe working environment for colleagues, visitors, and the general public.
Report and document all accidents, incidents, and near misses in compliance with company policies.
Navis is acting as an Employment Agency in relation to this vacancy.....Read more...
Embark on your travel career with Riviera Travel’s Apprenticeship Programme!
This isn’t just an apprenticeship, it’s your ticket to discover the world of travel from the inside out, earn a nationally recognised qualification, and explore where your future could take you. No two days are the same. One day you could be helping a guest book their dream holiday, the next you might be working to ensure they have a seamless 5-star experience or stepping in to solve unexpected issues with confidence and care.Customer Service:
Be the calm, helpful voice at the other end of the line. You’ll support guests post-booking, helping with room and flight requests, cancellations, or travel documents, always delivering five-star service with a smile
Sales:
Get to know our holidays inside-out and match guests with their dream trip
You’ll build rapport, answer enquiries, and turn interest into bookings, whether on a call, by email, or via live chat, all while working towards personal and team targets
Transport:
Behind every great holiday is great planning
You’ll liaise with airlines, manage group bookings, seat allocations, and assist with schedule changes
This rotation offers a real insight into the detail and pace of coordinating complex travel
Operations:
Make sure everything runs like clockwork
You’ll help prepare tours and cruises, support Tour Managers and Cruise Directors, and jump into action when unexpected issues arise while guests are travelling
Why choose Riviera?
Award-winning company with a reputation for excellence
Supportive culture where everyone matters
Real responsibilities from day one - you’re not just making tea!
Mentoring and development to help you grow professionally and personally
A qualification that sets you up for the future
Whether you're leaving education, starting fresh, or looking for a new challenge, this is your chance to build a career you’ll love.Training:What you’ll get:
Hands-on experience across four different departments
Regular mentoring, feedback, and personalised development
A clear path to grow within the business post-apprenticeship
The chance to work for an award-winning travel company, surrounded by people who love what they do
Level 3 Business Administrator apprenticeship standard (can include Level 2 elements if required)
Level 2 Functional Skills in maths and English (if required)This apprenticeship is delivered through a combination of Work Based Assessment and day/block release
The programme will culminate in an End Point Assessment, where all the skills and knowledge gained on the apprenticeship will be formally tested
Training Outcome:
At the end of the programme, you'll have the opportunity to either continue in a rotational role or step into a permanent position that best matches your strengths and passions
Whether you shine in customer care, thrive in fast-paced sales, excel behind the scenes in operations or transport, or discover a unique fit elsewhere in the business, we'll help guide you toward the path that suits you best
This isn’t just about learning the ropes, it’s your chance to kick-start an exciting career in the travel industry and find where you truly belong
Employer Description:Established for over 41 years, Award-winning escorted tours, cruises and solo holidays based in Burton on Trent.Working Hours :Monday - Friday, Shifts to be confirmed.Skills: Administrative skills,Attention to detail,Communication skills,Customer care skills,Initiative,IT skills,Logical,Non judgemental,Number skills,Organisation skills,Presentation skills,Problem solving skills,Team working,Time-Management....Read more...
