Phase 1: Service & Operations (Months 1–9)
Post-Booking Support: Managing guest enquiries and assisting travellers after their initial booking is confirmed.
Logistics Review: Checking visa requirements, medical protocols, and travel documentation for accuracy.
Technical Data Entry: Utilising internal and external booking platforms to manage guest itineraries.
Compliance Auditing: Ensuring all guest data and transactions adhere to GDPR and Package Travel Regulations.
Geographic Research: Studying port details and global maps to provide expert travel advice.
Phase 2: Sales & Consultancy (Months 10–16)
Consultative Selling: Handling new enquiries to match customers with specific cruise lines and cabin types.
Financial Costing: Calculating complex travel quotes, managing profit margins, and balancing turnover.
Lead Management: Following up with previous guests to build rapport and secure repeat business.
Upselling: Identifying opportunities to add value to bookings through excursions, upgrades, or extended packages.
Objection Handling: Communicating with hesitant leads to provide product clarity and close sales. Training:Phase 1: The Service Foundation (Months 1–9)
Focus: Technical proficiency, logistics, and "The Cost of Error."
Mentorship & Shadowing: Pair with "Industry Veterans" to observe how they handle complex guest issues and navigate the "mechanics" of a voyage.
Geography & Port Workshops: Structured sessions to master global port layouts, seasonal weather patterns, and local attractions to become a "walking atlas."
Systems Training: Hands-on "Sandbox" sessions with internal booking CRM and external supplier platforms.
Compliance Boot camps: Deep dives into the legal side of travel, including:
GDPR: Protecting guest data.
Package Travel Regs: Understanding guest protection and company liability.
Health & Safety: Mastering visa and medical protocols.
The Service Desk: Daily real-world application by supporting guests post-booking to understand the impact of errors.
Phase 2: Sales Excellence (Months 10–16)
Focus: Commercial acumen, relationship management, and high-value closing.
Consultative Sales Coaching: Shifting from "order taking" to expert advice. Training focusses on matching customer needs to the right cruise line and cabin.
Commercial Finance Training: Learning the "Business of Travel"—understanding the difference between Turnover vs. Profit and how to maximise margins.
The Art of the Upsell: Learning how to identify value-add opportunities (upgraded suites, excursions) that enhance the guest experience.
Rapport & Retention Workshops: Techniques for building a loyal client base through personalised follow-ups and CRM management.
Qualification Preparation: Dedicated study time and portfolio building to complete your Nationally Recognised Level 3 Qualification.
Ongoing Professional Development
Earn While You Learn: You will have regular "Off-the-job" training hours dedicated to your qualification.
Expert Reviews: Monthly progress meetings with mentors to review sales targets, technical accuracy, and career goals.
Product Immersions: Opportunities to learn directly from cruise line representatives about new ships and itineraries. Training Outcome:Immediate Post-Apprenticeship: Graduate Sales Consultant.
Once you earn your Level 3 Travel Consultant qualification, you transition from an apprentice to a full Sales or Customer Service role based on business needs.
Rewards: You move onto their commission structure. At this stage, your earning potential increases significantly based on your ability to convert leads into bookings.
Iglu has a strong history of promoting from within. Many of their current managers started as agents. A follow-on career path could look like this:
Assistant Sales Manager: Helping to run a sales pod, coaching agents, and monitoring daily targets.
Sales Manager: Overseeing larger teams, focusing on workforce planning and hitting department-wide KPIs.
Specialist Sales & Service Manager: Managing specific departments like Cruise Sales or Customer Resolution.Employer Description:Founded in 1998 and now part of Flight Centre Travel Group, Iglu.com is the UK’s leading specialist for cruise and ski travel. Through brands like Iglu Cruise and Planet Cruise, we offer expert, independent advice and over 20,000 holiday options. We prioritize innovation and expertise, recently winning UK Cruise Awards 2026 (Carnival UK).Working Hours :Monday to Friday 9am to 5:30pmSkills: Communication skills,Attention to detail,Organisation skills....Read more...
Director of RoomsCompensation: $14,000 USD per month + bonus & incentivesRotation: 4 months on / 2 months offBenefits: Single cabin accommodation and onboard benefits included An exciting opportunity for luxury experienced Hotel General Manager with this prestigious international luxury cruise brand. This is a senior leadership opportunity for a dynamic hospitality professional with a strong background in luxury hotels, or cruise operations, & exceptional guest experience delivery. Key Responsibilities
Provide strategic leadership across all Rooms Division operations, ensuring exceptional guest satisfaction and service consistency throughout the voyageOversee Front Office, Guest Services, Housekeeping, and related operational departments, maintaining the highest luxury hospitality standardsLead, mentor, and develop onboard teams, fostering a culture rooted in professionalism, collaboration, and personalized guest serviceDrive operational efficiency, labour management, and cost control initiatives while maintaining an uncompromising guest experienceActively engage with guests to ensure service excellence, proactively resolving concerns and enhancing the overall onboard experienceCollaborate closely with senior leadership and department heads to support operational alignment and ship-wide initiatives
Ideal Candidate Profile
Previous experience within luxury hotel operations is requiredLuxury cruise or shipboard hospitality experience is strongly preferredExtensive background within Rooms Division leadership roles in high-end hospitality environmentsProven ability to lead large, multicultural teams in fast-paced operational settingsStrong financial and operational management experience, including budgeting, labour planning, and service delivery oversight
....Read more...
Director of RoomsCompensation: $14,000 USD per month + bonus & incentivesRotation: 4 months on / 2 months offBenefits: Single cabin accommodation and onboard benefits included An exciting opportunity for luxury experienced Hotel General Manager with this prestigious international luxury cruise brand. This is a senior leadership opportunity for a dynamic hospitality professional with a strong background in luxury hotels, or cruise operations, & exceptional guest experience delivery. Key Responsibilities
Provide strategic leadership across all Rooms Division operations, ensuring exceptional guest satisfaction and service consistency throughout the voyageOversee Front Office, Guest Services, Housekeeping, and related operational departments, maintaining the highest luxury hospitality standardsLead, mentor, and develop onboard teams, fostering a culture rooted in professionalism, collaboration, and personalized guest serviceDrive operational efficiency, labour management, and cost control initiatives while maintaining an uncompromising guest experienceActively engage with guests to ensure service excellence, proactively resolving concerns and enhancing the overall onboard experienceCollaborate closely with senior leadership and department heads to support operational alignment and ship-wide initiatives
Ideal Candidate Profile
Previous experience within luxury hotel operations is requiredLuxury cruise or shipboard hospitality experience is strongly preferredExtensive background within Rooms Division leadership roles in high-end hospitality environmentsProven ability to lead large, multicultural teams in fast-paced operational settingsStrong financial and operational management experience, including budgeting, labour planning, and service delivery oversight
....Read more...
Creating digital graphics for websites and online promotions
Assisting with homepage banners, offer graphics, and marketing visuals
Updating website content across our CMS platforms
Supporting online promotions and eCommerce activity
Assisting with SEO-focused content updates and optimisation
Helping maintain consistency across multiple travel websites and brands
Ensuring graphics and content are accurate, engaging and optimised for desktop and mobile
Learning how digital design and content impact customer engagement and online sales
Working closely with our marketing, content and eCommerce teams on website, social media and email marketing campaigns
Training:
This apprenticeship leads to a recognised qualification and, upon successful completion, you will achieve a Level 3 Content Creator qualification which will be recorded on your digital achievement record
You will be supported by a dedicated Content Creator Assessor from our chosen training provider, who will guide and support you throughout your apprenticeship journey
Training will be delivered through a blend of online learning, face-to-face sessions, one-to-one support, and group workshops to provide a varied learning experience
You will have 6 hours each week within your working hours dedicated to your apprenticeship learning, with ongoing support from both your manager and assessor
By learning from industry specialists and collaborating with peers, you can develop the skills and experience needed to become a qualified Content Creator in just over 15 months.
Training Outcome:On successful completion of the Level 3 Content Creator apprenticeship, you may have the opportunity to progress onto a further qualification to enhance your skills. Next steps and development opportunities will be discussed during your regular 1:1 meetings.Employer Description:Travel Village Group is one of the UK’s leading independent cruise and travel specialists, proudly operating as a successful 4th generation family business based in Blackpool. Our portfolio includes Travel Village, Southampton Cruise Centre, RiverCruising.co.uk, and The Holiday Village, helping customers across the UK book unforgettable cruise, river cruise, and holiday experiences. With decades of experience in the travel industry, we continue to grow through innovation, strong customer service, and an expanding digital presence across multiple online brands. We combine the supportive culture of a family-run business with the excitement of working in a fast-moving and evolving industry.Working Hours :Monday - Friday: 8am - 4.30pmSkills: IT skills,Attention to detail,Organisation skills,Team working,Creative....Read more...
Issuing booking confirmations and travel documentation accurately and on time.
Managing booking amendments and changes for both customers and suppliers.
Supporting customers and internal sales teams with day-to-day queries.
Delivering a high standard of customer service across phone and email communication.
Resolving customer queries efficiently, aiming for first-contact resolution wherever possible.
Completing a variety of administrative tasks to support the wider operations team.
Processing customer payments accurately and securely.
Working within a fast-paced environment while maintaining excellent attention to detail.
Supporting the smooth running of customer bookings and post-booking service.
Training:
This apprenticeship leads to a formal qualification. On successful completion, you will achieve a Level 3 Travel Consultant qualification which will be added to your digital achievement record.
You will be supported throughout your journey by a dedicated Travel Assessor from our chosen training provider, who will work closely with you to ensure a positive, structured and enriching learning experience.
Training will be delivered through a blend of online and face-to-face sessions, both individually and in group settings, to provide a well-rounded learning experience.
You will have 6 hours per week within your working hours dedicated to your apprenticeship, supported by both your manager and assessor.
By learning from industry specialists and peers, you can develop the skills and confidence needed to become a qualified Travel Consultant in just over 12 months.
Training Outcome:On successful completion of the Level 3 Travel Consultant apprenticeship, you may have the opportunity to progress onto a further qualification to enhance your skills. Next steps and development opportunities will be discussed during your regular 1:1 meetingsEmployer Description:Travel Village Group is one of the UK’s leading independent cruise and travel specialists, proudly operating as a successful 4th-generation family business based in Blackpool. Our portfolio includes Travel Village, Southampton Cruise Centre, RiverCruising.co.uk, and The Holiday Village, helping customers across the UK book unforgettable cruise, river cruise, and holiday experiences. With decades of experience in the travel industry, we continue to grow through innovation, strong customer service, and an expanding digital presence across multiple brands. We combine the supportive culture of a family-run business with the excitement of working in a fast-moving and evolving industry.Working Hours :Monday - Friday: 8.30am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working....Read more...
Process invoices through our PO system, IPOS, matching to receipted goods
Review and reconcile supplier statements, preparing the data for payment runs weekly
Prepare and process payments to suppliers, ensuring timely and accurate payments
Maintain accurate and up-to-date records of all nominal codes and supplier accounts
Assist with month-end closing activities, ensuring invoices are posted on time and our booking system, iTour, is accurately reflecting payments made
Assist with keeping the bank reconciliation up-to-date by ensuring all payment journals are correct and posted on time
Reconciliation and application of supplier refunds, relating to individual passengers’ bookings
Preparation of a daily creditors report to understand payments due to suppliers, in the absence of a supplier statement
Aiding with Audit, M/E and Y/E queries, sometimes collating information in respect of this
Training:On-the-job training will be delivered by the Employer, and apprenticeship delivery will be with New College Swindon.Training Outcome:Completion of Level 3 Assistant Accountant apprenticeship standard.Employer Description:Established in the UK in 2011, founded by experienced travel entrepreneur and CEO Robin Deller along with co-founder Natalie Maye. Imagine Cruising are experts in creating Cruise and Stay Holidays and now selling over 60,000 holidays a year with turnover in excess of £200m and industry beating margin and profit metrics. We specialise in creating competitively priced, unique cruise packages targeted at both traditional cruisers and the “new to cruise” market.Working Hours :Monday to Friday 9.00am to 5.30pm.Skills: Communication skills,Attention to detail,Organisation skills,Experience in accounts payable,Accurate data entry,Proficient MS Office inc Excel,Time management,Work Independently,Meets deadlines,Friendly and professional,Willingness to learn,Works well under pressure,Learn new systems quickly,Confident to ask questions,Self-motivated,Knowledge of basic accounting,Experience with Sun Systems,Experience with Vision Q&A,Travel industry experience....Read more...
An amazing opportunity has arisen for experienced Luxury Travel Consultants to join a growing travel company who specialise in luxury cruises as part of their sales team, in beautiful offices near Reading (ample parking available). If you have at least 12 months experience within a travel sales role, pride yourself on your professional friendly approach and feel that exceptional customer service & attention to detail leads to sales, this is the perfect Travel Industry opportunity for you! Starting salary is £25,400 pa, with a realistic OTE of £25k pa - £30k pa, but potential to earn much more. And this is a company that values it's team highly, so good benefits & career progression is part of the package!
JOB DESCRIPTION:
Taking enquires and creating luxury travel itineraries
Specialising in luxury cruise products
Ensuring every potential customer is offered a friendly, knowledgeable, professional service,
Following up on quotes to try to ensure they are aware of unbeatable prices or alternative quotes to secure a reservation
Ensuring all itinerary details are communicated thorough to the client
Taking Payments
Making any initial amendments to itineraries
Assist with pre- and post-departure queries
Upsell be offering additional products and excursions to ensure a customer's unique experience
Bring ideas to the business, help find new potential customers
Work to achieve sales targets and earn commission.
Be flexible to work 5 days over a 7 day rota, primarily between 9am to 6pm
EXPERIENCE REQUIRED:
The ideal candidate will have previous travel industry sales experience, with knowledge of luxury travel and cruise. However, if you have worked for a high street retail travel agency and have not specialised in luxury or cruise, but are keen to do so, this is a great opportunity for you to develop in your Travel Industry career. And if you have target driven sales experience from an alternative industry, with exceptional customer service and ability to liaise with high-touch clientele, this could give you the opportunity to start a career in travel, at a point this industry is really taking off again.
THE PACKAGE:
Salary starts at £25,400 with an OTE of £25k - £30k pa, but Senior Consultants and Top Earners can earn in the region of £30k - £35k pa. This is a lovely company to work for with a great product, beautiful offices, good benefits package and career progression opportunities.
INTERESTED?
If you are keen to be considered for this wonderful role and feel you meet the desired requirements please submit your CV via the Apply button online or send your CV directly to michael@traveltraderecruitment.co.uk.....Read more...
Director of Rooms - Shipboard Compensation: $14,000 USD per month + bonus & incentives Rotation: 4 months on / 2 months off Benefits: Single cabin accommodation and onboard benefits includedWe are recruiting on behalf of an ultra-luxury hospitality brand launching an exceptional guest experience within the luxury cruise sector. This is a rare opportunity for an experienced Rooms Division leader to join a world-class operation that combines the standards of luxury hospitality with the unique environment of high-end shipboard operations.Key Responsibilities
Provide strategic leadership across all Rooms Division operations, ensuring exceptional guest satisfaction and service consistency throughout the voyageOversee Front Office, Guest Services, Housekeeping, and related operational departments, maintaining the highest luxury hospitality standardsLead, mentor, and develop onboard teams, fostering a culture rooted in professionalism, collaboration, and personalized guest serviceDrive operational efficiency, labour management, and cost control initiatives while maintaining an uncompromising guest experienceActively engage with guests to ensure service excellence, proactively resolving concerns and enhancing the overall onboard experienceCollaborate closely with senior leadership and department heads to support operational alignment and ship-wide initiatives
Ideal Candidate Profile
Previous experience within luxury hotel operations is requiredLuxury cruise or shipboard hospitality experience is strongly preferredExtensive background within Rooms Division leadership roles in high-end hospitality environmentsProven ability to lead large, multicultural teams in fast-paced operational settingsStrong financial and operational management experience, including budgeting, labour planning, and service delivery oversight
....Read more...
Director of Rooms - Shipboard Compensation: $14,000 USD per month + bonus & incentives Rotation: 4 months on / 2 months off Benefits: Single cabin accommodation and onboard benefits includedWe are recruiting on behalf of an ultra-luxury hospitality brand launching an exceptional guest experience within the luxury cruise sector. This is a rare opportunity for an experienced Rooms Division leader to join a world-class operation that combines the standards of luxury hospitality with the unique environment of high-end shipboard operations.Key Responsibilities
Provide strategic leadership across all Rooms Division operations, ensuring exceptional guest satisfaction and service consistency throughout the voyageOversee Front Office, Guest Services, Housekeeping, and related operational departments, maintaining the highest luxury hospitality standardsLead, mentor, and develop onboard teams, fostering a culture rooted in professionalism, collaboration, and personalized guest serviceDrive operational efficiency, labour management, and cost control initiatives while maintaining an uncompromising guest experienceActively engage with guests to ensure service excellence, proactively resolving concerns and enhancing the overall onboard experienceCollaborate closely with senior leadership and department heads to support operational alignment and ship-wide initiatives
Ideal Candidate Profile
Previous experience within luxury hotel operations is requiredLuxury cruise or shipboard hospitality experience is strongly preferredExtensive background within Rooms Division leadership roles in high-end hospitality environmentsProven ability to lead large, multicultural teams in fast-paced operational settingsStrong financial and operational management experience, including budgeting, labour planning, and service delivery oversight
....Read more...
Assist qualified technicians with routine servicing and vehicle repairs
Carry out basic maintenance tasks, including oil changes, tyre rotations and brake inspections
Learn how to diagnose and identify mechanical faults using diagnostic equipment
Support the team in maintaining high workshop standards
Ensure all work is completed safely and in line with company procedures
Maintain a clean, tidy and organised working environment
Communicate effectively with colleagues and customers when required
Follow all health and safety regulations within the workshop
Training:
4 days per week at Cruise Motor Services
1 day per week at Newcastle College
Training Outcome:There is the opportunity to progress into full-time employment with Cruise Motor Services upon successful completion of the apprenticeship.Employer Description:With a reputation for excellence, this auto repair shop in Gateshead offers unparalleled expertise in high-end vehicle maintenance and repair.Specialising in diagnostics, engine repairs, and preventative maintenance, the skilled technicians utilise state-of-the-art tools and techniques to ensure vehicles operate at peak performance.Committed to providing exceptional customer service, they focus on delivering tailored solutions that meet the specific needs of each client, fostering long-term relationships built on trust and reliability. Whether it's routine servicing or complex repairs, their dedication to quality ensures every vehicle leaves in optimal condition, making them the go-to destination for discerning car owners seeking professional care.Working Hours :Monday to Friday
8:00am – 5:00pm.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Initiative....Read more...
Key Responsibilities:
Content creation & campaign delivery
Write clear, engaging copy for social posts, website pages and blog articles in line with brand tone of voice
Design supporting visuals in Canva to enhance copy and bring campaigns to life
Build and publish content across Facebook, Instagram and YouTube
Support the planning, scheduling and delivery of marketing campaigns
Assist with email marketing in Mailchimp, including content creation and campaign set-up
Schedule and manage social content using Hootsuite and social platforms
Support day-to-day social activity, including short-form video and reels
Assist with landing pages and on-site updates to improve the customer journey
Work with the team to ensure all campaigns are delivered accurately and on time
AI & Marketing Innovation:
Use AI tools to support content creation, research and campaign development
Assist in improving efficiency through smarter workflows and automation
Support the team in testing new tools, formats and ways of working
Help refine AI-generated outputs to ensure quality and brand consistency
Performance & Reporting:
Monitor performance across social media, email and website channels
Support weekly and monthly reporting on key metrics
Identify trends and suggest improvements based on performance
Assist in tracking engagement, traffic and campaign effectiveness
Use AI to help support reporting and analysing data
Training:You will undertake the Multi-channel Marketing Level 3 Apprenticeship, which includes:
Multi-channel Marketer Apprenticeship Standard Level 3
Functional Skills in maths and English if required
You will receive full training and support from the Just IT apprenticeship team to increase your skills
Delivery method and location of delivery to be confirmed
Your training will include gaining an internationally recognised Level 3 qualification
Training Outcome:Potential full-time position for the right candidate after completion of the apprenticeship.Employer Description:JTA Travel Group was established in 1972 in the West Midlands, and is one of the leading tour operators and travel providers in the UK. We pride ourselves on the reliability, knowledge and innovation we offered our Agents.As partners of the world’s leading airlines and cruise lines we can offer competitive prices across all of our holidays and cruises. Our highly skilled and knowledgeable Reservations teams and Cruise experts offer first hand knowledge and advice to every enquiry.Working Hours :Monday to Friday 9am to 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience....Read more...
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Bleaching, washing, and dyeing yarns using a variety of dyeing techniques
Monitoring dyeing processes to achieve the correct shades and finishes
Carrying out quality control checks to ensure products meet specifications
Mixing dyes using established formulas and technical instructions
Recording production and process data for traceability and quality assurance
Supporting continuous improvement and production efficiency
Following strict health and safety procedures when handling chemicals and machinery
What We’re Looking For:
A strong eye for detail
Good practical and technical skills
A positive attitude and willingness to learn
Ability to work well within a team
Someone who can thrive in a busy manufacturing environment
Training:Your training will be delivered both in the work place, with some travel to the Textile Centre of Excellence (Huddersfield).Training Outcome:On completion the role could progress to team leader.Employer Description:Calder Textiles is a long-established, family-owned textile manufacturer based in Dewsbury, West Yorkshire, with a strong reputation for producing high-quality woollen spun yarns for the carpet and flooring industry. Specialising in bespoke yarn solutions, the company supplies both UK and international markets across sectors including residential, contract, aviation and cruise interiors.
With deep roots in Yorkshire’s textile heritage, Calder Textiles combines traditional craftsmanship with modern, sustainable manufacturing processes, investing heavily in energy-efficient technology and innovation. Their focus on quality, customer collaboration and product development has helped establish them as one of the UK’s leading woollen yarn spinnersWorking Hours :40 Hours per week (37.5 paid hours with a 30 minute lunch break).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Logical,Team working,Creative,Initiative,Physical fitness....Read more...
Partnerships and Growth ExecutiveLocation: Athens, Greece (On-site/Field-based)Employment Type: Full-time Our client is a multi-concept lifestyle destination located in the heart of Athens.We are seeking a proactive, hands-on Partnerships and Growth Executive to drive brand awareness and customer flow. This is a results-oriented role focused on building the strategic networks that ensure this landmark destination becomes a primary fixture in the Athens tourism and business ecosystem.THE ROLEAs the Partnerships and Growth Executive, you will act as the primary ambassador for this multi-dimensional venue. You will be responsible for building the bridge between the destination and the key partners who influence visitor itineraries and local bookings.Key Responsibilities:
Strategic Relationship Building: Establish and maintain strong networks with high-end Hotels, Concierge teams, Tour Operators, and DMCs.Market Integration: Ensure the venue is featured in key recommendations, tour itineraries, and group bookings across Athens.Outreach & Development: Target schools, cruise operators, and mobility partners (such as hop-on/hop-off routes) to increase daily footfall.Commercial Execution: Implement commercial agreements and proactively manage leads to maximize booking conversions across the restaurant, attractions, and coworking areas.Performance Tracking: Monitor the success of partnership activations and report on visitor flow to identify new growth opportunities.
EXPERIENCE & SKILLS
Local Ecosystem Expertise: A deep, professional understanding of the Athens tourism and hospitality landscape.Established Network: You must possess an existing "little black book" of contacts within local hotels, concierge teams, or tourism partners for immediate activation.Professional Background: Proven experience in Inbound Tourism, Hotel Sales, Guest Relations, or Business Development for high-traffic venues.Communication: Fluent in Greek and English.Tech-Savvy: Proficient in Excel and capable of leveraging AI tools to enhance outreach and operational efficiency.Mindset: A "boots-on-the-ground" operator who is motivated by results and eager to grow into a more senior leadership position.
WHAT IS ON OFFER
The opportunity to play a pivotal role in the launch of a major new landmark in Athens.Real autonomy and ownership of the growth strategy from day one.A fast-paced, dynamic work culture with significant professional upside.Competitive salary and a performance-linked bonus scheme.Private Medical Insurance.
Apply today to help shape the growth of one of the city's most anticipated new destinations.....Read more...
Use your personality to inspire and respect your customers and colleagues whilst sharing a great amount of fun
Technology is evolving every day, and so is TUI. By providing you with the best tools, you’ll gain knowledge, skills and behaviours to confidently understand our customers and adapt your style to help answer questions, bring holidays to life and improve customer loyalty
If things don’t go to plan, your support network will help you to investigate and resolve any questions or complaints
You’ll embrace change and rise to the challenges of a customer-focused role
Your drive to achieve will lead you to exceed your sales and service objectives; in retail, we call it ‘Smashing your Targets’
Training:Travel Consultant Level 3 Apprenticeship Standard:
You’ll be assigned a Learning Coach who will guide you for the duration of the scheme with the aim of you achieving a Level 3 Travel Consultant qualification
20 per cent of your working week will be set aside for you to work through the standards on your online learning platform, complete practical or written assessments and update your portfolio of work evidence
As part of this, you may also complete Functional Skills in English and maths if required (e.g., if you don't have GCSE Grade 4/C or above or equivalents)
Training Outcome:Our apprenticeships offer a great route into a varied and exciting career with TUI.Employer Description:Be Yourself… Be Unique! TUI’s more than a brand, it’s who we are. Trusted – Unique – Inspiring.
We’re the leading tourism business with diverse customers and over 67,000 employees. Together, we embrace different continents and cultures. We believe travel broadens the mind. Just like our customers, we’re on a journey - of development towards a more digital, connected and integrated future - but we haven’t arrived there yet. We believe that differences drive innovation and we’re encouraging an environment where diverse talent thrives. Inclusion is fundamental to everything that we achieve and it’s our unique colleagues that will shape the future of travel.
The TUI Group includes over 400 owned hotels, 16 cruise ships, a digital platform for more than 160,000 tours, activities and experiences, strong tour operators, 1,200 travel agencies and leading online portals, five airlines with around 130 aircraft, and destination services in all major holiday countries around the globe. It covers the entire tourism value chain under one roof. This integrated offering enables us to provide our 21 million customers with an unmatched holiday experience in 180 regions. A key feature of our corporate culture is our global responsibility for economic, environmental and social sustainability. This is reflected in more than 20 years of commitment to sustainable tourism. In 2022 financial year the TUI Group with a headcount of around 60,000 recorded turnover of about €16,5bn and an operating result of €409m. The TUI Group’s share is listed in the FTSE 250 index, in the Quotation Board of the Open Market on the Frankfurt Stock Exchange, and regulated Market of the Hanover Stock Exchange.
As part of our Diversity Equity and Inclusion policy we encourage applications from all sectors of the community.
As a Disability Confident Employer we guarantee interviews to disabled applicants who meet the minimum criteria for the role and will make reasonable adjustments to assist in the interview process. Applications are open to all sectors of the communityWorking Hours :Flexibility to work variable shift patterns each week, which include evenings & weekends in line with customer demand. Shift patterns are normally shared 4-weeks in advance. Days and hours to be confirmed.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Team working....Read more...
Embark on your travel career with Riviera Travel’s Apprenticeship Programme! This isn’t just an apprenticeship it’s your ticket to discover the world of travel from the inside out, earn a nationally recognised qualification, and explore where your future could take you.What is it?
A full-time, paid apprenticeship designed to give you a 360° view of the travel industry. You’ll rotate across Customer Service, Sales, Operations, and Transport, building skills and confidence as you go and finish with a Level 3 Business Administrator qualification under your belt.No two days are the same. One day you could be helping a guest book their dream holiday, the next you might be working to ensure they have a seamless 5-star experience or stepping in to solve unexpected issues with confidence and care.Customer Service:
Be the calm, helpful voice at the other end of the line
You’ll support guests post-booking helping with room and flight requests, cancellations, or travel documents always delivering five-star service with a smile
Sales:
Get to know our holidays inside-out and match guests with their dream trip
You’ll build rapport, answer enquiries, and turn interest into bookings whether on a call, by email, or via live chat all while working towards personal and team targets
Transport:
Behind every great holiday is great planning
You’ll liaise with airlines, manage group bookings, seat allocations, and assist with schedule changes
This rotation offers a real insight into the detail and pace of coordinating complex travel
Operations:
Make sure everything runs like clockwork
You’ll help prepare tours and cruises, support Tour Managers and Cruise Directors, and jump into action when unexpected issues arise while guests are travelling
A typical week could include:
Answering calls and emails from customers, providing helpful and professional support
Assisting with bookings, travel documents, and special requests in our Customer Service and Sales teams
Learning how we arrange group travel and liaising with airlines to ensure smooth journeys in the Transport team
Supporting the preparation of tours and cruises, and helping resolve live issues with guests or suppliers in the Operations team
Attending team meetings, supporting ongoing projects, and developing your communication and organisational skills
This is an exciting opportunity to join a passionate and friendly team, develop your confidence, and build a solid foundation for your future in travel or business administration.
By the end of your apprenticeship, you’ll have the experience, skills and qualification to take the next step in your career and we’ll help you explore the opportunities available right here at Riviera Travel.What you’ll get:
A Level 3 Business Administrator qualification
Hands-on experience across four different departments
Regular mentoring, feedback, and personalised development
A clear path to grow within the business post-apprenticeship
The chance to work for an award-winning travel company, surrounded by people who love what they do
Why choose Riviera?
Award-winning company with a reputation for excellence
Supportive culture where everyone matters
Real responsibilities from day one you’re not just making tea!
Mentoring and development to help you grow professionally and personally
A qualification that sets you up for the future
Whether you're leaving education, starting fresh, or looking for a new challenge, this is your chance to build a career you’ll love.Applications are now open. Join us on the journey.Training:
Level 3 Business Administrator apprenticeship standard (can include Level 2 elements if required)
Level 2 Functional Skills in maths and English (if required)
This apprenticeship is delivered through a combination of Work Based Assessment and day/block release.
The programme will culminate in an End Point Assessment, where all the skills and knowledge gained on the apprenticeship will be formally tested.Training Outcome:
At the end of the programme, you'll have the opportunity to either continue in a rotational role or step into a permanent position that best matches your strengths and passions
Whether you shine in customer care, thrive in fast-paced sales, excel behind the scenes in operations or transport, or discover a unique fit elsewhere in the business - we'll help guide you toward the path that suits you best
This isn’t just about learning the ropes - it’s your chance to kick-start an exciting career in the travel industry and find where you truly belong
Employer Description:Established for over 41 years, Award-winning escorted tours, cruises and solo holidays based in Burton on Trent.Working Hours :Monday - Friday, Shifts to be confirmed.Skills: Administrative skills,Attention to detail,Communication skills,Creative,Customer care skills,IT skills,Number skills,Organisation skills,Presentation skills,Problem solving skills,Team working,Time-Management....Read more...
As an apprentice in our Commercial team, you’ll spend two invaluable years working right at the heart of our business - with real responsibilities, and the chance to work on real projects.
You’ll gain a unique insight into our exciting and dynamic industry, with exposure to many other functional areas and senior colleagues, as well as the opportunity to enhance your professional skills through an extensive and tailored programme of learning and development. You’ll have lots of fun during your time with us, and we’ll ensure you get the support you need every step of the way.
The time that our customers spend away on our holidays is precious. That’s why we need to understand what our customers want as well as how the world is changing so we can design, develop and deliver dream holidays. Our Commercial Team do just this, sustainably delivering growth and profitability through cleverly managing price, focusing on cost and controlling the availability of our products. From liaising with hotel buyers, to forecasting travel trends, developing holiday brochures, and pricing holidays - it’s all in a day’s work in this area at the heart of our business.
As a Commercial Apprentice, you’ll gain unrivalled insight into how we go about planning, pricing and selling our TUI holiday experiences. You’ll spend two years rotating between two of our three core commercial departments:
Trading - this team ensures our products are available to our customers at the right price, at the right time, in line with demand and competition. You’ll learn about how we sell our flights and hotels at the right price in order to hit our key targets, as well as how we monitor our competitor’s activity. There are opportunities in our Beach Trading team as well as our Dynamic Trading team
Aviation Planning - this team ensures we have the right planes in the right place, at the right time. You’ll learn about how we manage and plan our flying programme, and will work within the Aviation Support team loading our flying into our systems, managing seasonal changes, and then communicating these to our suppliers and customers
Product Planning - this team ensures we have the right products on offer to give our customers the widest variety of holidays to choose from. You’ll learn about how we select which new holiday concepts and hotels to offer our customers, as well as how we price them and present them to our customers, from the content on our websites, to brochures in our retail stores
Aviation Planning - this team ensures we have the right planes in the right place, at the right time. You’ll learn about how we manage and plan our flying programme, and will work within the Aviation Support team loading our flying into our systems, managing seasonal changes, and then communicating these to our suppliers and customers
Whichever teams you join, you’ll have a fantastic opportunity to gain a full insight into our Commercial function and how our business works on a day-to-day basis. You’ll support a portfolio of destinations, making important commercial decisions which will help drive forward the strategy and profitability of TUI UK.Training:Our Commercial Apprenticeship programme is a unique and exciting opportunity to gain a Level 3 Business Administrator apprenticeship whilst developing a rewarding career in our Commercial Team. It involves two years of study while being paid in a full-time permanent commercial role.
Training is delivered internally both virtually and face-to-face within the office.Training Outcome:On joining our Commercial Apprenticeship Programme, you’ll be joining TUI as a permanent colleague - moving into a role with one of the teams you’ve worked with during the programme once you’ve finished your rotations.Employer Description:Be Yourself… Be Unique! TUI’s more than a brand, it’s who we are. Trusted – Unique – Inspiring.
We’re the leading tourism business with diverse customers and over 67,000 employees. Together, we embrace different continents and cultures. We believe travel broadens the mind. Just like our customers, we’re on a journey - of development towards a more digital, connected and integrated future - but we haven’t arrived there yet. We believe that differences drive innovation and we’re encouraging an environment where diverse talent thrives. Inclusion is fundamental to everything that we achieve and it’s our unique colleagues that will shape the future of travel.
The TUI Group includes over 400 owned hotels, 16 cruise ships, a digital platform for more than 160,000 tours, activities and experiences, strong tour operators, 1,200 travel agencies and leading online portals, five airlines with around 130 aircraft, and destination services in all major holiday countries around the globe. It covers the entire tourism value chain under one roof. This integrated offering enables us to provide our 21 million customers with an unmatched holiday experience in 180 regions. A key feature of our corporate culture is our global responsibility for economic, environmental and social sustainability. This is reflected in more than 20 years of commitment to sustainable tourism. In 2022 financial year the TUI Group with a headcount of around 60,000 recorded turnover of about €16,5bn and an operating result of €409m. The TUI Group’s share is listed in the FTSE 250 index, in the Quotation Board of the Open Market on the Frankfurt Stock Exchange, and regulated Market of the Hanover Stock Exchange.
As part of our Diversity Equity and Inclusion policy we encourage applications from all sectors of the community.
As a Disability Confident Employer we guarantee interviews to disabled applicants who meet the minimum criteria for the role and will make reasonable adjustments to assist in the interview process. Applications are open to all sectors of the communityWorking Hours :Monday to Friday, between 9.00am to 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative....Read more...
