Your day-to-day responsibilities:
Providing support for the Northwich Trade Finance Back Office team
Meeting and greeting visitors at all levels of seniority, including responsibility for handling deliveries
Monitor and order/purchase of office stationery and toners
Handling /processing courier (DHL) both incoming and outgoing
Managing all archiving processes and file retrievals
Completing filing, scanning and archiving and also being the go-to-person within the office
Typing, printing, photocopying and generally assisting the office staff as required
Training:
Business Administrator Level 3 Apprenticeship Standard
Training Outcome:
There is plenty of opportunity for career progression in the team to Officer level and above
Employer Description:As we continue to expand internationally, this role offers a unique opportunity to gain valuable experience and contribute to our dynamic Financial Services operations. As an Investors In People Platinum award organisation, we are committed to helping our employees reach their full potential through providing continuous learning opportunitiesWorking Hours :Monday- Friday, between 9.00am- 5.00pm.Skills: Communication skills,Attention to detail,Organisation skills,Administrative skills,Team working....Read more...
At RG Distributors, ECatering is all about keeping UK catering and hospitality running smoothly. Our mission is to make sure our customers can focus on their guests while we handle the rest - equipment, support, and service they can rely on.
As a Customer Success Advisor, you are a key part of that mission. You guide customers through every stage of their journey, from pre-order questions to post-delivery, support - ensuring clear communication, fair outcomes, and a consistently professional experience.
This role is about more than handling enquiries; it’s about owning the customer experience, preventing issues before they happen, and building trust in the ECatering brand.
Key Responsibilities:
Customer Communication & Case Ownership:
Be the main contact for customers via phone, email, and ticketing systems
Own assigned cases from start to resolution, keeping customers fully informed
Communicate clearly, professionally, and empathetically
Record all updates and outcomes accurately in the relevant systems
Delivery & Damage Claims:
Monitor deliveries, manage updates, shortages, and courier issues
Assess and resolve delivery damage claims in line with policy and courier agreements
Set realistic expectations for customers and keep them informed
Returns Handling:
Handle returns for suitability, faulty, or quality-related reasons
Ensure return decisions align with policy and communicate them professionally
Track returns internally to minimise delays and maintain clear records
Warranty & Contract Guidance:
Provide clear, accurate information on warranty coverage and next steps
Ensure outcomes align with contractual obligations
Escalate cases outside standard policy appropriately
Offer extended warranties where suitable and compliant Product, Availability & Finance Support (Non-Technical)
Advise on product specifications, availability, and alternatives
Support finance enquiries, including lease-to-hire and pay-later options
Prepare and issue accurate proforma invoices
Post-Purchase Support & Customer Retention:
Support installation, setup, and general product queries
Manage recycle requests and abandoned basket follow-ups
Identify opportunities to prevent complaints and negative reviews
Internal Collaboration & Process Adherence:
Work closely with warehouse, logistics, sales, and returns teams
Follow all internal processes accurately and consistently
Escalate issues when necessary and share insights for continuous improvement
Training:
The successful candidate will complete Level 2 Customer Service Practitioner Apprenticeship Standard
This will be delivered in the workplace, with a tutor visiting once a month
The only times you would be required to attend college would be for induction, and if you have any Maths and English functional skills to complete
Maths and English classes would be weekly until the exams are passed
If you hold either GCSE grade 4 or above, or a level 2 in maths and English, you will not be required to do these again
Training Outcome:
Upon completion of the apprenticeship there is the possibility of permanent employment and going on to complete further qualifications for the right person
Employer Description:ECatering is one of the UK’s leading suppliers of commercial catering equipment, providing businesses with high-quality products at competitive prices. We’re a fast-growing, customer-focused business that thrives on efficiency, smart use of data, and innovation.Working Hours :Monday - Friday, between 8.00am - 4.30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Act as a friendly and professional first point of contact for visitors, colleagues, and external providers
Support reception duties including welcoming visitors, handling calls and emails, and maintaining an organised reception area
Assist with meeting room and event setup, including room layouts, refreshments, and basic technical support
Help manage mail, deliveries, and courier requests
Support office supplies ordering and stock control
Log and follow up on maintenance and facilities requests
Assist with desk, car parking, and meeting room booking systems
Support health and safety processes through accurate record‑keeping and reporting
Carry out printing, scanning, and document handling tasks, ensuring files are saved correctly
Provide general office and administrative support as required
Training:Level 3 Business Administrator Apprenticeship Standard.
Training Outcome:This role is designed to build capability within the Facilities function. You will gain broad, practical experience across the team, with the aim of progressing into a permanent position and continuing to develop your skills within the business.Employer Description:JB Leitch is a specialist firm of solicitors based in Liverpool city centre. They focus solely on the property sector and aspects of their work include arrears recovery, real estate, property litigation and building safety.Working Hours :Monday to Friday from 8:30am to 5:00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Logical,Team working....Read more...
To provide a confidential, efficient and effective service to patients of the practice, always ensuring that patients and visitors are in no doubt that the practice is a provider of quality service in all that we do.
Main Duties
Booking, cancelling and revising appointments for patients for a variety of healthcare professionals within the health centre
Registering patient arrivals within the health centre
Answering the telephone, transferring calls and taking messages
Taking enquiries and requests for repeat medication from patients
Keeping the waiting area a safe environment for all users
Dealing with incoming and outgoing post
Filing patient notes (both electronic and paper)
Dealing with new and temporary patient registrations
Ensuring all letters and samples are ready for courier collection
Updating patient demographic changes on the system
Liaise with other support services when needed
Any other reasonable duties
Training:
An apprenticeship includes regular training with a college or other training organisation
At least 20% of your working hours will be spent training or studying
Training Outcome:
Full-time post following completion of the apprenticeship programme
Employer Description:PAK Health Centre is a UK GP practice providing family health services, including advice, vaccinations, prescriptions, and treatment.Working Hours :Monday - Friday, between 8am-5pm.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Administrative skills,Team working,Initiative....Read more...
Raising and issuing customer invoices and keeping billing records up to date
Supporting credit control and helping ensure invoices are sent on time
Checking supplier and courier invoices against agreed rates and resolving any issues
Processing and reconciling marketplace sales and fees (e.g. Amazon, eBay)
Carrying out daily bank reconciliations and allocating customer payments
Handling finance inbox queries, responding to emails and following up where needed
Supporting the wider team with general finance admin and month-end tasks
Training:
Training will take place on site
The Runway, Radar Way, Christchurch, Dorset, BH23 4FL
Training Outcome:
Permanent Accounts Assistant position available on successful completion of the apprenticeship
Opportunity to progress within a medium-sized finance team
Further development and progression into roles such as Assistant Accountant or other finance positions within the business
Employer Description:We are a third-party logistics (3PL) provider, supporting a wide range of clients with warehousing, fulfilment, and distribution services. We work with e-commerce and retail businesses to ensure their products are picked, packed, and delivered efficiently and accurately. As a growing business, we offer a fast-paced environment where no two days are the same, and where every team member plays an important role in keeping operations running smoothly.Working Hours :Monday - Friday, 08:30 - 17:30Skills: IT skills,Attention to detail,Organisation skills,Logical....Read more...
As an apprentice, no two days will be the same.
You’ll play an important role in supporting our sales and production teams, helping with day-to-day administration, while also getting involved in production costings, sales processing, despatching of orders on our systems, accounts and marketing activities to promote our business.
Duties to include but not limited to:
Managing production paperwork to ensure costings are completed and logged on a daily basis
Answering telephone calls and responding to emails if sales are busy
Creating courier labels for the daily orders
Raising sales orders invoices
Listing invoice numbers on accounts invoices
Filing
Support with marketing tasks such as updating social media and marketing materials
Other duties as and when required
Training:
Business Administrator Level 3
Blended/online learning, bi-weekly workshops and sessions
Training Outcome:The opportunity to progress within this organisation.Employer Description:EXPERTS IN AVIATION SERVICING & REFUELLING SINCE 1982.Flofuel Support Ltd provides global support, servicing, spares and upgrades for all aircraft refuelling applications – and all to the highest industry standards.
Whether you need top-quality replacement parts, maintenance or additional modifications, our specialist support team provide comprehensive on-site or back-to-base repairs, along with expert advice on all aspects of aviation refuelling.
Flofuel Support Ltd specialises in best-in-class aviation refuellers and world-class fuel dispensers supplied across the UK, Ireland and Africa.Working Hours :Monday to Thursday, 9.00am - 5.15pm and Friday, 9.00am - 4.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Administrative skills,Initiative....Read more...
This is an entry level role that offers hands-on experience in a legal services environment in a well-established firm and the opportunity to gain a Level 3 Business Administration qualification.
Act as the first point of contact for clients and visitors in person, on the phone, and via email
Pass on detailed telephone messages
Greet clients and visitors professionally and ensure they are signed in and directed appropriately
Manage incoming and outgoing post, deliveries, and courier services
Update client records and systems with accurate information
Provide administrative support including filing, photocopying, scanning, and document management
Handle incoming and outgoing post daily, scanning this into the case management system
Assist with diary management, meeting scheduling, and room bookings
Raise invoices on client cases and send these to our cashier for posting
Any other administrative duties that are required of you
Receive ongoing supervision and support from mentors and team leaders
Complete a Level 3 apprenticeship in Business Administration
Gain exposure to legal systems, procedures, and professional standards
Role and career progression opportunities
Training:Business Administrator Level 3.Training Outcome:There may be the opportunity to progress on to a higher level qualification or secure a full-time position.Employer Description:Farnworth Rose Solicitors was established in 2007, by our founders, Richard Farnworth and Janet Lalor. Since then, we have committed to offering expert advice that produced outstanding results for those qwe work with.Working Hours :Monday - Thursday 09:00 - 17:30
Friday 09:00 - 17:00Skills: Communication skills,Organisation skills,Confident,Keen Eye For Detail,Ability To Take Responsibility,Proficient in Microsoft Office,Reliable,Punctual,Record Keeping,Confidentiality....Read more...
Working alongside our production and dispatch team, you will:
Prepare artwork and files ready for print
Assist in producing orders across UV print, vinyl, laser and finishing
Operate and learn machinery (full training provided)
Support laminating, cutting, engraving and assembly processes
Carry out quality checks to maintain our premium standards
Pack and dispatch orders ready for courier collection
Help manage stock, materials, and incoming deliveries
Maintain a clean, organised and safe production space
Assist with general studio and workflow tasks as required
A pathway into the print and creative industry.
You’ll gain experience in:
Large format printing & signage production
Laser engraving & custom product creation
Production workflow & efficiency
Quality control & finishing techniques
Real business operations in a fast-growing company
Training:
Upon successful completion of the apprenticeship, the qualification obtained will be a Level 3 Print Technician Apprenticeship Standard
The apprentice will be given sufficient time to undertake their "off-the-job" requirement of the apprenticeship during their regular working hours
Throughout your time as an apprentice, you will be supported by both your employer and BPIF Training
You will be assigned a BPIF training coordinator to ensure that you have the best training available
Training requirements will be discussed at the point of employment to suit your individual needs and business's needs. Most training and studying will be site-based
Training Outcome:
A full time position may be available upon successful completion of the apprenticeship, subject to business need
Employer Description:Based in Bridgnorth, Printlux specialises in premium signage, bespoke branding, and innovative promotional solutions. We bring ideas to life through thoughtful design and exceptional print. From striking signage and statement branding to stationery, packaging, and personalised pieces, every detail is crafted with precision and purpose.Working Hours :Monday - Friday, 8.30am - 4.30pmSkills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Team working,Initiative,Practical,Positive attitude....Read more...
As a Legal Support Apprentice at Addleshaw Goddard, a typical day might look like:
You start your day by checking any new work requests which have come in overnight.
You book travel on behalf of a Partner, in readiness for an upcoming week-long trial.
You spend time redacting a document for a fee earner, ensuring that any identifiable information is removed.
You complete a task to print, bind and paginate a trial bundle for a Trainee Solicitor.
Throughout the day, you check in with various key stakeholders to see if they require support. In doing this, you receive a request to process a set of expenses on behalf of a Managing Associate.
At the end of the day, you will restock any of the stationery supplies and ensure that outgoing post is processed before courier deadlines.
You’ll work with lots of different people, learn how the firm operates, and gain valuable skills for your future career.
Training:Successful applicants will complete the Business Administration Level 3 apprenticeship with BPP. Training Outcome:Future progression opportunities include advancing into Level 1, 2, or 3 roles or exploring other areas of the business, such as Finance, HR, Paralegal or PA roles.Employer Description:At Addleshaw Goddard, we’re proud to be a leading law firm trusted by thousands of organisations in over 100 countries. We believe results come from bringing together ambitious people who want to make a real impact; finding creative solutions that benefit our clients, our colleagues, and the communities around us.
Our efforts to create an environment where everyone can thrive have been recognised through numerous awards and top rankings. We’ve recently received awards for our outstanding training, peer support, innovation, gender equality, culture, and diversity – reflecting our ongoing commitment to excellence and inclusion.Working Hours :This is a fully office-based role, working a shift pattern between 8:30am and 5:30pm, Monday - Friday.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Adaptable,Confidentiality....Read more...
Reception Duties:
Act as the first point of contact for clients and visitors in person, on the phone, and via email
Pass on detailed telephone messages
Greet clients and visitors professionally and ensure they are signed in and directed appropriately
Manage incoming and outgoing post, deliveries, and courier services
Client Onboarding:
Deal with the onboarding of new clients, ensuring all required documentation is issued, collected and verified
Prepare and send engagement letters in line with firm procedures
Support compliance processes including KYC (Know Your Client) ID Checks and AML (Anti-Money Laundering) checks
Update client records and systems with accurate information
Administrative Support:
Provide administrative support including filing, photocopying, scanning, and document management
Handle incoming and outgoing post daily, scanning this into the case management system
Assist with diary management, meeting scheduling, and room bookings
Raise invoices on client cases and send these to our cashier for posting
Any other administrative duties that are required of you
Training and Development:
Receive ongoing supervision and support from mentors and team leaders
Complete a Level 3 apprenticeship in Business Administration
Gain exposure to legal systems, procedures, and professional standards
Role and career progression opportunities
Training:
Day-release training will take place at Burnley College
The start date for day-release is September 2026, however the successful candidate can start working at the company before this date
Training Outcome:
Potential for full time employment after sucessful completion of the apprenticeship
Employer Description:Farnworth Rose Solicitors was established in 2007, by our founders, Richard Farnworth and Janet Lalor. Since then, we have been committed to offering expert advice that produced outstanding results for those we work with.
Our team now comprises the best lawyers across our region, dedicated to delivering technical excellence across our legal service areas and putting the needs of our clients first.Working Hours :Monday to Friday, shifts to be confirmed.Skills: Communication skills,IT skills,Organisation skills,Administrative skills....Read more...
Job Purpose and Role:To assist the Head of Despatch in providing a first-class service to customers by ensuring that all items are stocked and despatched in a timely and accurate manner.Main Duties:
To deputise for the Head of Despatch where necessaryReceiving telephone or online orders and entering onto the online systemRaising of invoices and allocating paymentsIssuing customer statementsPacking goods and despatching using online courier systemsPrinting and compiling training manuals and materialsAssisting Head of Despatch with ordering products from suppliersReceiving goods inwards and general warehouse dutiesDealing with customer queries and resolving complaintsCommunicating information to customers in a timely mannerUndertake any necessary training and development as requiredAny other duties as required
Person SpecificationQualifications and Training:
Good standard of general education (GCSE English and Maths or equivalent).Training or experience in customer serviceExperience in a warehouse environment
Skills:Administrative & Organisational Skills
Excellent organisational skills, with the ability to prioritise workload and manage multiple tasks.
IT & Data Management
Confident use of digital systems
Communication Skills
Clear, professional, and confident communicatorAble to handle enquiries professionally.
Customer Service Focus
Strong interpersonal skills with a customer-first mindset.Ability to build positive working relationships internally and externally.
Problem-Solving & Initiative
Ability to identify issues early and take proactive steps to resolve them.Able to escalate concerns appropriately when required.Commitment to continuous improvement and finding ways to enhance processes or efficiency.
Knowledge:
Understanding of administrative processes and customer service delivery.Awareness of data protection, GDPR, and confidentiality requirements.
Ability:
To work on own initiativeAbility to meet deadlinesAbility to work co-operatively with others to complete tasksAbility to move heavy boxesTo use pallet trucks and other lifting aids
To apply please attach your CV to the link provided.....Read more...
Warehouse operations
Receive, inspect, and book-in incoming deliveries
Pick, pack, and dispatch customer orders
Inventory & stock control
Maintain accurate stock records within the ERP system
Supply chain
Liaise with suppliers regarding deliveries, lead times, and order updates
Work closely with production, sales, and logistics teams to ensure timely material flow
Update system relating to goods received, shipments, and material availability
Logistics
Prepare shipment documentation
Coordinate with courier companies and freight providers
Training:
The delivery of this apprenticeship will be with a 4-6 weekly visit from the assessor with a mix of onsite and online meetings until completion of the apprenticeship
Training Outcome:
This role offers genuine opportunities for growth within the business
The successful candidate will have the chance to develop their skills and progress into more senior positions over time
Employer Description:
J-Flex supply a vast range of quality items including rubber sheet and an array of fabrications made from premium grade elastomers including silicone and Viton™ – many of which are available for next-day delivery. We actively supply into a wide range of markets and sectors, including Energy & Utilities, Food & Drink, Manufacturing & Engineering, Rail, Pharmaceutical, Automotive, Aerospace, Defence, and Marine.
With operating experience gained since 1984, J-Flex are now a preferred supplier of industrial rubber products – providing engineered rubber components and specialist rubber sheetings you can trust – whether you are looking for silicone sheets, rubber mouldings, gaskets, sleeves, extrusions, bellows, fabrications, rubber sealants or adhesives – including Viton™ sheets and sealants.
We are a proud, second-generation family business committed to delivering our shared vision through our core values – values that epitomise why we come to work, and what it means to be a part of the wider J-Flex family.
We are accredited to ISO 9001:2015 and Cyber Essentials, and are members of the official Chemours Viton™ Licensee Programme.
Where appropriate we also ensure our products are tested and approved by the relevant authorities, and will provide relevant certifications on request. For Accreditations, Approvals, Certifications and Compliance information,
Working Hours :Monday- Thursday 8.30am- 5.00pm/ Friday 8.30am- 3.00pm with 30 minutes lunch break.Skills: Communication skills,Organisation skills,Effective Listening Skills,Reliable & Punctual,Methodical,Flexible approach to working,Willingness to learn,Willing to develop new skills....Read more...
Van Drivers - Waltham Abbey - Permanent - Immediate Start - Apply Today! Centric Talent are currently looking for Multi-drop Delivery Drivers to work for our client who are based in Waltham Abbey. Our client is one of the UK's leading suppliers of bathroom, kitchen and plumbing products, supplying products to retailers up and down the UK. Employee Benefits: Immediate Starts: Begin earning immediately Pay: £33,800pa 50 hours per week guaranteed Employee Discounts: Enjoy staff discount Professional Development: On-the-job training Career Growth: Excellent opportunities – Permanent Position Hours: Full-time hours (Monday to Friday working days. Start times between 05:00 and 07:00)PERMANENT contract Roles & Responsibilities: Multi-drop deliveries to Retailers and Merchants. Making between 10 & 30 deliveries a day – deliveries are pre-scheduledConfirming proof of delivery with photographs & relevant paperworkManual Handling requiredLoading & unloadingLoading you own vehicle On/Off-loading vehicles before and after your shiftMaintaining your vehicleCleaning & refuelling when requiredCompleting accident reportsUndertaking pre & post vehicle checksWorking Hours: Our client is looking for Delivery Drivers to work Monday to Friday – no weekend work required, so apply today to discuss your hours. As a professional Driver, you will be up to date with the WTD regulations. About you: You will have a full UK Driving Licence and at least 6 months experience driving commercially. Our client may accept up to 6 points on your licence, but we cannot accept DD, TT, DR, CD, IN endorsements. You will have an excellent knowledge of the local area and also the motorway networks, as driving in and around London can be difficult. Your role is Customer focussed, so you must be able to communicate with different types of people. This role is suitable for someone with previous experience that includes Courier, Multi-drop Delivery Driver, Home Delivery, Driver, Driving, Delivery Driver, etc You will be a UK resident and will be able to travel to and from the site for your shift. We are unable to assist with VISA applications and cannot assist with relocation. Interested? If you are looking for a new opportunity, why not click to apply today?....Read more...
Key Responsibilities & Accountability
Parts sales
Administration duties
Ensuring customer satisfaction
Promote a Parts team culture
Parts Sales
Promote and sell parts on the company E-Commerce platforms (eBay, Amazon, Vospers Parts Website), including other online and offline areas
Answer customer queries & part information queries via phone, email & and face-to-face interactions
Research competitor pricing to ensure competitiveness
Prospect & research new selling opportunities
Supply accurate and detailed parts descriptions by using all electronic parts catalogues
Understand fully the range of parts to ensure all customer enquiries can be dealt with and to maximise all opportunities.
Packing & Shipping duties
Ensure payment is received before shipping goods
Arrange collection by designated courier(s)
Parts Administration
Take full part in stock check activities
Provide customer data for input into Parts databases and assist in maintaining databases
Ensure all paperwork is completed accurately and promptly
Ensuring Customer Satisfaction
Ensure continuously high feedback scoring for all relevant online shop areas
Work together with other members of the parts team to ensure the best possible service to customers
Communicate with customers and suppliers openly and honestly
Record and action customer complaints in line with Vospers policy
Implement and develop customer service systems
Discuss any customer problems or issues with the E-Commerce Parts Supervisor to ensure these can be resolved promptly and professionally
Promote a Parts Team Culture
Maintain and contribute to a good and fair working environment for all staff
Work closely and openly with all staff and managers to achieve a team culture
Respect all staff's views and opinions
Deputise for other members of the team when required
Maintain the depot in a clean, safe and organised fashion, while adhering to all Vospers health and safety legislation
Training:
Level 2 Customer Service Apprenticeship qualification.
You will receive specific on-the-job training from the employer in your workplace at Vospers.
Off-the-job training will be delivered using weekly classroom sessions delivered at the Achievement Training city centre location, or you will be work-based and will be given time in the working week to study towards the theory element of the programme.
Training Outcome:We are proud that so many of our people stay with us and develop their careers at Vospers over the long term. Over 100 of our staff have completed between 10 and 40-years service with the company.Employer Description:The Company commenced trading as a motor business in Plymouth during 1946. The present Chairman’s father founded the business and he was joined by his own father after incorporation in 1951. Over the years the Company became franchise holders for AC, Fiat, Volkswagen, Jaguar and Simca and then was appointed a Ford Retail Dealer in 1957. Vospers entered into the daily rental and contract hire business through their associated company, Vospers Rentacar Ltd in the 1950’s.Working Hours :Monday to Friday, shifts to be confirmed.Skills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Team working,Initiative....Read more...
· To provide professional Personnel (HR) administrative support and advice to the business and colleagues whilst at the same time compiling, recording, maintaining and improving company records and processes.
· To be a central contact for the company to access Personnel (HR) support/advice and provide excellent Customer Service across all functions within the business.
· Process new starter vetting packs in line with the business policy.
· Support Managers with all vetting related queries.
· Managing timely input of data into the HRIS (Human Resources Information System) for new employees, leavers and changes.
· Supporting managers with employee lifecycle queries, for onboarding and off-boarding
· Ensure electronic filing of templates and forms issued is kept up to date.
· Ensure People data validity and accuracy in the HRIS.
· Manage all communication into Personnel (HR) including Team inbox and phone lines in line with agreed SLAs.
· Working on ad hoc projects with the team as required.
· Carry out any other reasonable requests which may be required of this role.
· Daily management of companywide absence records
· Maintaining accurate, up to date information within HRIS
· Handle feedback from Internal Customers
· Processing all administration within expected timeframes
· Ensure that payroll receive all relevant and accurate data on time for payroll cut-off
Personal Specification:
· Keen for a career within Human Resources
· Excellent written and verbal communication skills.
· Precise attention to detail and a strong level of accuracy
· Ability to manage and organise workloads effectively, to meet deadlines.
· Be computer literate in current windows package
· Flexible and adaptive to changing priorities.
· Good coordination skills for a variety of administrative tasksTraining:
Level 3 Business Administration
Remote training delivery
Onefile
VLE
6 hours of dedicated training time every week
Training Outcome:Possible full time permanent position upon completion of the apprenticeship.Employer Description:A market leading provider of a wide range of delivery services, including parcel freight, secure, courier and logistics services. They provide a wide range of specialist delivery services to both business and residential addresses across the UK and Ireland. They have two divisions, Freight and Express. Their approach is straight-forward and no-nonsense. Their goal is to Deliver Exactly to their customers’ requirements.Working Hours :Monday to Friday 8:30 to 17:00 with a 30-minute break or 8:00 to 17:00 with a 1-hour break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
This is a varied and interesting role covering all aspects of Medical Reception and Administration duties using SystmOne, ensuring that the reception area of the practice runs smoothly and provides the highest achievable levels of service to both patients and other members of the practice team including Doctors and Nurses.
Duties to include:
Making appointments and dealing with queries
Prescription requests
Handling incoming and outgoing post
Greeting and directing patients and visitors
Responding to the needs of both Doctors and Nurses during surgery
Health and Safety awareness (including handling samples)
Fire Warden duties
Inputting and extracting information from the practice computer system
Preparing the consulting rooms prior to surgery and tidying the rooms after surgery
Open and close up the building as required
Scanning letters in patients' records
Summarising full patient records on receipt from the health authority
Completing and sending referral letters and proformas
Actioning SystmOne tasks on a daily basis
Handling Medical/Insurance Reports, ensuring all details completed, photocopy records and post
Registering new patients and managing patient deductions and sending of notes via the courier
Training:As part of the recruitment process, the successful applicant will be invited to complete a work trial prior to the start of the apprenticeship.
As part of the apprenticeship, you will learn the knowledge, skills and behaviours which will support you for your end-point assessment. You will take part in a combination of activities, such as face-to-face classroom-based sessions, remote learning sessions, work shadowing and online learning, to support your learning and development and compile a portfolio of evidence.
The successful candidate will be required to undertake training sessions with Avant Skills Academy every other week throughout the length of the apprenticeship. If you have not achieved a GCSE grade 4 (C) in English and maths, you will be required to complete Functional Skills Level 2 in English and maths.
Off-the-job-training:
Apprenticeships are about upskilling and reaching occupational competency takes time. Many employers and apprentices have praised the positive effect off-the-job training have on their productivity and apprentices feel valued by the significant investment in their training.
All off-the-job training must be relevant to the Apprenticeship Standard being undertaken. Your off-the-job training will be agreed upon with your employer and Avant before you commence your programme.
End-Point Assessment (EPA):
At the end of the on-programme learning, you will be required to undertake an End-Point Assessment (EPA) to demonstrate you have met the occupational standard.
This includes:
Apprentice Showcase
Practical Observation
Professional discussion
Project Presentation
Training Outcome:
Future prospects with the company and NHS
Progression to Level 3 Customer Service Specialist or Level 3 Team Leader Supervisor
Employer Description:Beacon Medical is one of the leading GP practice in Cleethorpes offering services such as Phlebotomy, COPD clinic with spirometry, Asthma Clinic, Minor surgery provided in-house, learning disability health check amongst many others. Along with being a forward thinking practice who seek to innovate in its use of resources, both human and technical, in order to maintain its delivery of a high-quality service, they are also proud to be a Training practice and regularly have a range of students and training doctors with them.Working Hours :Monday - Friday with shifts to be confirmed.Skills: Communication skills,IT skills,Customer care skills,Problem solving skills,Team working,Initiative,Non judgemental,Patience,Ability to work under pressure,Ability to prioritise workload,Solid work ethic,Friendly and approachable,Flexibility....Read more...
Key Duties & Responsibilities:
Core Functions:
Reception:
First point of contact for the company, providing a positive first impression of Groomers / Styling Products UK
Welcome and greet customers and suppliers who visit Head Office
Provide 1st line support to customers and suppliers via email and/or telephone, providing them with the information required, or directing them to the correct department if necessary
Ensure Reception area is clean, tidy and stocked with relevant documentation
Customer Service:
Managing day to day customer telephone and email enquiries ensuring all verbal and written communication reflects our brand values, is error free and grammatically correct
Managing and delivering excellent product knowledge to the customer from enquiry to order processing
Assisting in the delivery of the annual Tele Sales budget
Preparing and processing customer telephone orders, offering product alternatives for OOS items
Printing and counting daily orders; preparing by nominated courier methods for warehouse team
Supporting Customer Service Team Leader to sell through Pre-Love products
Keeping accurate customer account records capturing all transaction information
Booking in freight orders and liaising with our external freight forwarding team and internal Warehouse Teams to confirm customers of their delivery details and any amends/changes Assisting with the day to day management of our Student and College accounts
Working closely with the accounts teams to ensure all customer orders are placed against a valid and commercially viable account
Training Functions:
Returns Support:
Preparing, Processing and investigating all customer return queries, and advising customer Service Team Leader of any issues and trends for further analysis
Maintaining a clean and tidy returns work area
Supporting the Customer Service Team Leader by taking a detailed summary of the customer complaint details
Ensuing all customer correspondence is correct on the file in readiness for the Customer Service Team Leader to process
Dispatch:
To carry out the efficient and accurate picking, packing, and dispatch of goods
Follow company policies on stock control and inventory management
Contribute to the accuracy of stock takes in line with company policy
Ensure accurate and timely distribution of stock
Ad hoc warehouse duties, as required
Sales & Marketing:
Supporting the Head of Sales & the Sales Team in creation of New Line Forms
Administration of the Amazon Returns process
Assistance in ad hoc Customer requests
Supporting the Brand Team in support of New Product Development (NPD)
General:
Ad hoc support to wider business where required
Undertaking additional duties from time to time that reflect the changing needs of the business
Training:
The Apprentice would work towards the Customer Service Practitioner Standard Level 2, this would be through blended learning, live Tutor-led training sessions, both in person and remote. 1-1 training and reviews and Functional Skills maths and English Level 1 if required
Training Outcome:
This will be a fixed term contract for the duration of the apprenticeship, the expectation is that for the right candidate there would be the possibility of a permanent role and further personal development
Employer Description:The Groomers story began in the 1990s with a dog groomer, a vet school and an idea to reduce dry, itchy skin and hair loss in dogs. This led to the development of Evening Primrose Oil Shampoo, designed to help restore their coats and replenish their skin. Since then, we have expanded our animal bathing range considerably, and now supply an extensive range of equipment to professional groomers and a full range of pet supplies.
We still manufacture our own brand bathing liquids, including that famous Evening Primrose Oil Shampoo, and are now one of the leading supply companies in the industry, doing our best to provide everything needed to groom pets with care and get amazing results in the process.
We’ve recently introduced our My-Pet platform, especially for pet owners, which brings professional expertise to home grooming.Working Hours :Monday to Thursday, 08:30 - 17:00 and Friday, 08:30 - 16:00.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Analytical skills,Team working,Initiative,Multi Task,Can-do Attitude....Read more...
Reception Responsibilities:
Greeting clients and visitors face-to-face and providing support, ensuring legal advisors are advised as soon as possible to ensure that clients aren’t left waiting in reception for [a long time/longer than 5 minutes].
Book clients in so that we have a record of who has arrived at our offices and who they are meeting.
Answer all telephone calls quickly (ideally within 3 ring cycles) and courteously, directing calls to their destination without delay, ensuring that our clients and visitors always have a positive experience and perception of our firm.
Ensuring that accurate and detailed messages are always taken and emailed to the appropriate person in a timely manner.
When answering the telephone, please ensure that the caller’s name, telephone number(s), company name (if appropriate) and email address are taken and sent to the legal advisor.
Manage the firm’s enquiries email inbox, ensuring that all enquiries are dealt with in a timely manner and passed to the appropriate person as soon as possible and in line with our service commitments. These messages may be new enquiries to the firm or existing clients and contacts; it’s really important that these are dealt with as soon as possible.
Maintaining all meeting rooms and the general reception area, ensuring that all items are replenished and refreshments are always available. This also means that meeting rooms and the reception area must be kept clean and tidy at all times. Meeting rooms must be presentable for the start of each and every meeting and also clean at the end of each day, so they are always ready for the following morning. This will also include cleaning the coffee machines and washing up crockery and cutlery as and when this is required.
To observe, record and monitor visitors/deliveries to the office, alerting your manager of any concerns.
To maintain high security standards by monitoring visitors, site engineers, deliveries, etc., and securing the offices on leaving the premises each day.
To carry out general postal duties as and when this is required, such as opening and preparing incoming and outgoing mail, and organising courier deliveries.
To maintain motor vehicle records in respect of all employee vehicles in order to contact individuals if there are any parking issues.
Ensuring that all accidents are accurately recorded in the “Accident Book” and informing the Facilities Manager of any accidents that have occurred during the working day.
You will also be required to assist the Northampton office with front-of-house responsibilities as and when this is required by your manager
Administration Responsibilities:
Effectively photocopying and scanning documents as and when required.
Effectively file documents electronically in a timely manner.
Liaise with colleagues and clients, when appropriate, providing clear and helpful communication.
Provide all relevant information to all teams efficiently and effectively.
Demonstrate proficiency with Microsoft Office applications and other relevant software.
Assist with managing post requirements to include scanning all posts to relevant electronic files.
Assist with ad hoc accounting and billing tasks, ensuring accuracy and timely processing.
Prepare documents as requested, ensuring accuracy in line with the firm’s standardisation policy.
Ensure all records are meticulously maintained and up to date.
Assist with managing telephone calls professionally and directing enquiries as appropriate.
Training:Business Administration Level 3 apprenticeship standard.Training Outcome:Future progression to an administration role.Employer Description:Joining EMW you will be surrounded by likeminded people, who are passionate about providing great service to our clients. You will have a great opportunity to make a valuable contribution, take ownership of your work, and be exposed to a wide variety of legal matters and expertise. As part of our team, we believe you will be part of something special. We are striving to create a working environment where everyone reaches their full potential, where our teams are flexible, friendly, and inclusive with a clear focus on growth and success.Working Hours :Monday to Friday, from 9:00am to 5:30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Team working....Read more...
