Contact Centre Manager Jobs Found 16 Jobs, Page 1 of 1 Pages Sort by:
Community Centre Manager
Position: Community Centre Manager Location: North Dublin Salary: Neg DOE The Job: The Community Centre Manager is responsible for the overall management of the daily operations of a Community Centre in the Fingal area, including reporting to the Board/Representatives of the Board, management and engagement of clients and activities, and general management including staff management. They will be the main point of contact for the Centre’s and, in line with the Community Centres’ mission, aims and objectives. Responsibilities: To act as the main point of contact for Community Centre’s. Report directly to the Board of Management/Representative on strategic planning, financial matters, pricing and staff- issues on a monthly basis. Along with development and implementation of good Governance Policies and Procedures Develop Business Plan and Marketing Plans that will build on the existing income streams, provide future direction for the Centre, promote further community engagement, and increase awareness and footfall into the Centre’s. Implementation of the Community Centre’s Business aims and objectives. Develop close working relationships with all stakeholders (including but not limited to e.g. Local Development Groups, Resident Associations, local Schools, Empower, Foróige, DDLETB, Local Garda, Fingal County Council and Fingal County Council Community Department and local groups and organisation etc. to ensure that there is a suitable healthy environment for everyone using the Centres. Develop close working relationships with all Clients. Evacuation & Emergency Procedures - Be fully familiar with the health and safety policies and procedures and ensure that the appropriate procedures are applied in the event of an emergency/ lead in all fire evacuation drills / Ensure the appropriate emergency services are contacted and liaise with them on arrival / Ensure that calm is maintained at all times. Provide a welcoming and warm environment for all customers and visitors to the Centre. Respond to initial enquiries including showing potential hirers for the Centre around, answer the telephone, replying to e-mails, using online tools etc. Ensure all processes/procedures are implemented. Produce monthly reports, letters and other documentation as directed. Ensure effective maintenance of the building – including maintenance programmes, ensuring the supervision of contractors and others regarding work in the building in line with the safe system of work. Financial management to include – developing/manage the Centre’s budgets to ensure income and expenditure are in line with targets, financial systems are adhered to, and financial information is prepared for the annual audit. To apply for relevant grants and funding for the Centre’s to ensure financial sustainability of the Centre(s) and expand on the current range of services etc. Staffing - recruitment/Selection of Staff and daily management, motivation and development of staff, carrying out performance reviews etc. Ensure salaries/hours worked are summited accurately and on time to payroll. Ensure all Environmental, Health and Safety guidelines are met and maintained and that approved safe system of work (including Permit to Works) are adhered to. Coffee Shop Management – work with the Coffee Shop Manager and have an oversight over the general day to day operation and financial management of the coffee shop whilst continuing to develop the business within the coffee shop as a social enterprise. Maintain confidentiality on all matters relating to the Centre’s users and general Centre’s business. Overseeing invoicing of all Clients in a timely manner and payment of same to ensure healthy cash flow and avoidance of bad debts. Maintain appropriate filing systems and records. Liaise with Key holding company and participate on keyholding out of hours contact list. Manage and maintain an up-to-date pre planned maintenance schedule Manage budgets in conjunction with the Board of Directors. To have excellent problem-solving abilities and have the ability to resolve challenging situations in a calm, effective and timely manner. Liaise with Pobal contact, ensuring all requirements/policies etc in are in place and adhered to (where applicable) Liaise with the CE Supervisor in relation to CE participants. Liaise with TUS Supervisor in relation to TUS participants. Requirements: Capability to handle authority and delegate responsibility. Excellent interpersonal and communication skills Solution minded. Understand safe working practices and health and safety legislation. Ability to work as part of a team or self-directed. Analytical Well-organised and capable of prioritising own work IT Literate with an innovative flair Flexible, honest, and reliable Experience working with/in not-for-profit organisations. Strong financial management experience 2+ years in a Management position with experience Experience in managing KPIs and client Due to the urgency of this vacancy, it is not possible for our client at this time to consider anyone without the appropriate work permits, visas or sponsorship's already in place. Therefore, we are unable to consider candidates who do not have full authorisation to work in the Ireland. ....Read more...
Facilities Manager
Facilities ManagerUp to £37,000 depending on experience (inclusive of London Weighting Allowance)37.5 hours per week, Monday to Friday between 8 am to 6 pm. Some flexibility required according to needs of the business, with some occasional weekend workThe Foundry, 17 Oval Way, London, SE11 5RR Closing date: We will be closing the application once we find the right candidate. Please apply as soon as possible. The Post Your duties will include but not limited to: Compliance with health and safety legislation and good practice, including:• Carrying out risk assessments and fire risk assessments, and ensuring that any resulting actions are carried out in a timely manner;• Fire safety procedures including testing of fire safety systems and carrying out bi-annual fire evacuations;• Conducting and keeping a clear and accurate record of, weekly inspections of buildings. Line Manage a small team of Facilities Support Assistants (FSAs)• Managing the day-to-day work of the Facilities team;• Ensuring staff have regular supervision;• Lead, develop and motivate staff;• Setting up (or assisting/supervising the FSAs) furniture and Audio Visual and Information Technology in conference and meeting rooms;• Carrying out (or assisting/supervising the FSAs) small-scale maintenance tasks including re-painting offices, basic plumbing, small-scale carpentry, key cutting, waste disposal, etc. Building improvements and maintenance• Responsible for ensuring an ethical negotiation, procurement and managing of Service of agreement levels. Updating and maintaining supplier contact database and summary sheets.• Investigating day-to-day building-related problems (ranging from boiler/heating breakdowns, leaking roofs and blocked toilets, to alarm activations etc.), and devising timely and cost-effective solutions in consultation (as necessary) with the centre manager, contractors and tenants;• Organising and overseeing planned preventative maintenance works and facilities service delivery (such as mechanical and electrical services, fire safety systems, building fabric, security), liaising with contractors and tenants to ensure timely completion and minimum disruption;• Keeping up-to-date maintenance and service records and a manual of the building;• Building strong working relationships with contractors in specifying works, tendering, monitoring progress and approving invoices on completion;• Helping to monitor and reduce energy and water use in the buildings;• Making suggestions on how to improve management and delivery of maintenance and services to tenants, and how to achieve the company's financial, social and environmental objectives. Communications• Acting as a point of contact for tenants to report maintenance and other building-related issues;• Acting as a point of contact for conference users to resolve problems that arise during their meetings;• Establishing and maintaining excellent communication with tenants and centre users to help ensure their satisfaction with the building and services;• Keeping records of maintenance work reported and carried out, to enable accurate reporting to the relevant Board on performance against targets.Undertaking the building-related aspects of tenant moves, including:• Working with incoming tenants to determine and undertake any works required before they move in;• Instructing redecoration of offices when vacant and liaising with contractors on other works as required;• Assisting our IT company with setting up and managing phone systems Other responsibilities include:• Assisting the Centre Manager with other duties that may be required from time to time;• Other duties as required, in line with the role. Person Specification This is a busy, demanding and ‘hands-on’ role that will require a ‘can do’ attitude by the successful applicant.Essential skills and experience• You have experience of commercial facilities/property management;• You have experience of managing health and safety within the workplace;• You have experience of managing expenditure and approving invoices;• You are computer literate with good working knowledge of Word, Outlook and Excel;• You have some knowledge and a strong interest in the social and environmental performance of buildings, particularly in relation to energy and water use, recycling, green commuting and accessibility;• You can cope well under pressure;• You have good organisational and time management skills and can prioritise effectively;• You are a confident starter-finisher with an eye for detail;• You are a problem-solver;• You are confident in supervising others;• You are personable, able to establish a good rapport quickly and establish trust on the long term;• You are a good team worker. Contractual DetailsThis is a permanent full time role with a three-month probationary period. The role benefits include 25 days holiday entitlement pro-rata as well as statutory bank holidays. We offer a company contribution up to 7% to a pension dependant on scheme choice, a free company bicycle scheme with bicycle maintenance costs, season ticket loans, interest-free personal loans, as well as other benefits.Please note, you must be eligible to work in the UK in order to apply for this role. Click ''Apply'' to be emailed information about how to complete your application. ....Read more...
Facilities Manager
Facilities ManagerUp to £37,000 depending on experience (inclusive of London Weighting Allowance)37.5 hours per week, Monday to Friday between 8 am to 6 pm. Some flexibility required according to needs of the business, with some occasional weekend workThe Foundry, 17 Oval Way, London, SE11 5RR Closing date: We will be closing the application once we find the right candidate. Please apply as soon as possible. The Post Your duties will include but not limited to: Compliance with health and safety legislation and good practice, including:• Carrying out risk assessments and fire risk assessments, and ensuring that any resulting actions are carried out in a timely manner;• Fire safety procedures including testing of fire safety systems and carrying out bi-annual fire evacuations;• Conducting and keeping a clear and accurate record of, weekly inspections of buildings. Line Manage a small team of Facilities Support Assistants (FSAs)• Managing the day-to-day work of the Facilities team;• Ensuring staff have regular supervision;• Lead, develop and motivate staff;• Setting up (or assisting/supervising the FSAs) furniture and Audio Visual and Information Technology in conference and meeting rooms;• Carrying out (or assisting/supervising the FSAs) small-scale maintenance tasks including re-painting offices, basic plumbing, small-scale carpentry, key cutting, waste disposal, etc. Building improvements and maintenance• Responsible for ensuring an ethical negotiation, procurement and managing of Service of agreement levels. Updating and maintaining supplier contact database and summary sheets.• Investigating day-to-day building-related problems (ranging from boiler/heating breakdowns, leaking roofs and blocked toilets, to alarm activations etc.), and devising timely and cost-effective solutions in consultation (as necessary) with the centre manager, contractors and tenants;• Organising and overseeing planned preventative maintenance works and facilities service delivery (such as mechanical and electrical services, fire safety systems, building fabric, security), liaising with contractors and tenants to ensure timely completion and minimum disruption;• Keeping up-to-date maintenance and service records and a manual of the building;• Building strong working relationships with contractors in specifying works, tendering, monitoring progress and approving invoices on completion;• Helping to monitor and reduce energy and water use in the buildings;• Making suggestions on how to improve management and delivery of maintenance and services to tenants, and how to achieve the company's financial, social and environmental objectives. Communications• Acting as a point of contact for tenants to report maintenance and other building-related issues;• Acting as a point of contact for conference users to resolve problems that arise during their meetings;• Establishing and maintaining excellent communication with tenants and centre users to help ensure their satisfaction with the building and services;• Keeping records of maintenance work reported and carried out, to enable accurate reporting to the relevant Board on performance against targets.Undertaking the building-related aspects of tenant moves, including:• Working with incoming tenants to determine and undertake any works required before they move in;• Instructing redecoration of offices when vacant and liaising with contractors on other works as required;• Assisting our IT company with setting up and managing phone systems Other responsibilities include:• Assisting the Centre Manager with other duties that may be required from time to time;• Other duties as required, in line with the role. Person Specification This is a busy, demanding and ‘hands-on’ role that will require a ‘can do’ attitude by the successful applicant.Essential skills and experience• You have experience of commercial facilities/property management;• You have experience of managing health and safety within the workplace;• You have experience of managing expenditure and approving invoices;• You are computer literate with good working knowledge of Word, Outlook and Excel;• You have some knowledge and a strong interest in the social and environmental performance of buildings, particularly in relation to energy and water use, recycling, green commuting and accessibility;• You can cope well under pressure;• You have good organisational and time management skills and can prioritise effectively;• You are a confident starter-finisher with an eye for detail;• You are a problem-solver;• You are confident in supervising others;• You are personable, able to establish a good rapport quickly and establish trust on the long term;• You are a good team worker. Contractual DetailsThis is a permanent full time role with a three-month probationary period. The role benefits include 25 days holiday entitlement pro-rata as well as statutory bank holidays. We offer a company contribution up to 7% to a pension dependant on scheme choice, a free company bicycle scheme with bicycle maintenance costs, season ticket loans, interest-free personal loans, as well as other benefits.Please note, you must be eligible to work in the UK in order to apply for this role. Click ''Apply'' to be emailed information about how to complete your application. ....Read more...
Superintendent MRI Radiographer
Join the Team as a Superintendent MRI Radiographer in Central London Clinic Location: Central London, Clinic-based Salary: Competitive, Up to £58,000 per annum Are you an experienced Superintendent MRI Radiographer eager to take your career to the next level? We are thrilled to extend an invitation to dedicated professionals like you to join the team at this state-of-the-art clinic in the heart of London. Position Overview: As a Superintendent MRI Radiographer, you will play a pivotal role in delivering top-tier patient care through cutting-edge MRI scanning techniques. Beyond this, you will be a key contributor to the clinic's operations, working closely with management to ensure the team excels. This role is exclusively focused on MRI procedures, presenting a unique opportunity to refine your skills in a dynamic and supportive environment. Key Responsibilities: Collaborate closely with the Clinical Manager to uphold the highest standards of quality, safety, and efficiency in our centre. Work with the Clinical Manager to ensure that the Reception Team and clinical staff are proficient in manual patient transfers in emergency scenarios. Take charge of stock control and the ordering of essential supplies for the centre Actively engage with the broader team to contribute innovative ideas for projects and process enhancements. Conduct clinical risk assessments to ensure patient safety. Under the guidance of the Clinic Manager and Projects and Compliance Lead, ensure strict adherence to relevant legislation and regulations, including ISO and CQC standards. Ensure the Clinical Bank Team is well-versed in and compliant with Oryon’s Policies and Procedures, with a special focus on the Mental Capacity Act (2015), Duty of Candour, Code of Confidentiality, and GDPR. Prepare the team to respond effectively to major failures in line with the company’s procedures, including the implementation of a clear reactive and tracked workflow. Provide training to all team members, including bank workers, for system failures and downtime procedures in accordance with the Business Continuity Plan (BCP). Collaborate closely with the Operations Manager and Clinical Manager to maintain our CQC rating and strive for an outstanding rating. Requirements: Diploma of the College of Radiographers or BSc (Hons) in Diagnostic Radiography, supplemented by postgraduate experience. Current State Registration with HCPC. Proficiency in MRI scanning techniques and IV contrast media administration. Prior leadership and supervisory experience. Why Join the Team: Competitive salary, with the potential to earn up to £58,000 annually. Generous annual leave allowance of 33 days (inclusive of Bank Holidays). Attractive pension scheme, life assurance, and private medical coverage. Access to industry-leading development opportunities, including recognized qualifications. Clear pathways for career progression within the company. Apply Now: Don't miss the chance to be considered for this remarkable opportunity. Contact Tom Fitch at 07747 037168 for more information, or submit your application today. Note: UK-based experience is essential for this role. Referrals: MediTalent offers exciting opportunities for Nurses, Consultants, and Allied Health Professionals to work across diverse healthcare settings worldwide. If you refer a successful candidate, we'll reward you with high street vouchers. This revised advertisement maintains professionalism and clarity while enhancing readability and engagement with potential candidates. ....Read more...
Revenues Team Manager PO5
Revenues Team Manager Temporary - 6 Month contract (Cover) Hybrid – Office 1 day a week Full time (36 hours per week)We are looking for an experienced and enthusiastic individual to directly manage and develop a team of officers in the arrears team. The successful candidate will support the Revenues Manager and wider Revenues Management team in the collection of outstanding Council Tax and Business Rates. In doing so, they will be responsible for delivering exceptional standards of service to residents, businesses, and stakeholders. The successful applicant will need to be able to hit the ground running and be experienced in the management and supervision of teams to ensure that collection of local taxation is maximised. This is a very challenging position that requires the successful candidate to work closely with other areas of the organisation including housing, the contact centre, corporate debt, and external partners such as the Enforcement Agents & Solicitors.The applicant will need to possess excellent problem-solving skills. Experience of producing analytical data as well as management reports to support organisational change.The successful candidate will generally be required to come into the office 1 day a week however, this is a management position and they may be required to attend more if there are meetings with staff, stakeholders etc.Essential Requirements Management experience Extensive experience and knowledge of local taxation law and practice (particularly recovery) excellent written, communication and customer service skills the ability to understand and clearly explain complex rules. the ability to prepare, and present reports to Elected Members/ or Senior Managers to work well as part of a team and on your own initiative to work with a high degree of accuracy and attention to detail If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Alex at Service Care Solutions on 01772 208 966 or send an E-Mail to alex.yates@servicecare.org.uk ....Read more...
Workshop Supervisor (Aerospace)
We are currently partnering with an established and privately owned design and manufacturer of products into the Aviation industry sector to identify and recruit a Maintenance Supervisor / Manager for their Repair and Overhaul centre. This is an exciting time to be joining this established business, who have developed an extensive track record of developing and supporting a range of innovative electro-mechanical products into the Commercial Aviation sector, including major aircraft manufacturers and operators world-wide. As Workshop Supervisor / Manager, the successful candidate will be responsible for the day-to-day management of the Maintenance, Service and Repair Workshop. This role would suit an experienced Service Engineer, Senior Service Engineer or Team Leader with previous experience of working within an Aviation Repair and Service environment. Main Responsibilities: Completion of all Repair, Servicing and Overhaul activity, management and resolution of potential issues and delivery of customer requirements. Ensure all materials, resources, and facilities required to deliver the work on time are available and to the required standard. Act as the first point of contact for customer enquiries and queries, ensuring all customer expectations are fully met and acted upon in a timely manner Responsibility for ensuring full compliance with EASA/CAA/FAA Regulatory requirements, HSE legislation, and company procedures Responsible for the delivery of agreed targets in the context of the Workshop facility, leading continuous improvement as well as the delivery of the financial plan to budget Drive the financial performance of the workshop to maximise cost reduction and deliver productivity improvement Provide overall leadership and direction in the setting, communicating and delivery of agreed Key Performance Indicators (KPI's) and Service Level Agreements. Lead and coach the Service & Repair team, guiding them in their current positions and assisting with career development and training Key Experience Requirements: Previous Workshop / Operations Management experience gained with within the Aviation / Aerospace industry sector Good understanding of Mechanical, Electrical and Electronic repair and/or servicing Excellent trouble shooting and problem-solving skills Good verbal and written communication skills ....Read more...
Head of Care
A fantastic new job opportunity has arisen for a committed Head of Care to work in an exceptional care centre based in the Salisbury, Wiltshire area. You will be working for one of UK’s leading health care providers This is a special care centre which offers an elegant home environment with compassionate, individualised care in relaxing, friendly and homely households. They provide services like long term residential care and dementia respite care **To be considered for this position you must hold an NVQ/QCF Level 3 in Health & Social Care or equivalent be willing to work towards 4 or 5** As the Head of Care your key duties include:· Support the Home Manager with the management of the Home to ensure that the highest standards of care are delivered and maintained at all times· Carry out initial assessments of potential residents, produce individual care plans and support both residents and their families through the process· Responsible for rota planning, employee recruitment and both induction and mandatory training, ensuring that the needs of our residents are recognised, assessed and met where possible· Monitor and manage individual employee performance to ensure standards are upheld, addressing any issues as they arise through the appropriate channels The following skills and experience would be preferred and beneficial for the role:· Previous management experience in a multidisciplinary care environment· Experience of leading a team of staff Marketing/Business acumen in a care setting· Ability to manage multiple priorities effectively· Must be able to demonstrate literacy and numeracy skills· Ability to work within strict legislative and financial constraints The successful Head of Care will receive an excellent salary up to £30,975 per annum. This exciting position is a permanent full time role for 37.5 hours a week working day shifts on Monday-Friday from 9am-5pm. In return for your hard work and commitment you will receive the following generous benefits: · 30 days holiday (including Bank Holidays)· A Company pension· Life assurance· Free uniform· Free DBS· Access to our Employee Assistance Programme· Blue Light Card and “My Rewards” programme, offering you discounts on shopping, days out, restaurants and much more Reference ID: 6633To apply for this fantastic job role, please call on 0121 638 0567 or send your CV to contact@jupiterrecruitment.co.uk ....Read more...
Therapeutic & Wellbeing Service Administrator
Black Country Women’s Aid Let us introduce ourselves…Black Country Women’s Aid (BCWA) is an established charity working across the Black Country and wider West Midlands providing accommodation and community support services to victims of domestic abuse, sexual abuse and human trafficking. Services range from advocacy, civil remedies, support in court, individual and group support and access to a range of therapeutic interventions. All services are client and needs led. The team: Our recently rebranded Counselling and Wellbeing Service is a team consisting of a managerial lead who oversees the whole operations of the service , administration support, counsellors, sessional counsellors, students and placements all providing a range of counselling and therapeutic interventions. The team is currently being led by the Chief Executive demonstrating a commitment to this work and together the team is ambitious and dynamic working to give the client the best outcome to cope and recover from abuse. Job Role: Job Title: Therapeutic & Wellbeing Service AdministratorPositions available: 1 full-time position (37.5 hours)Location: Sandwell Cedar Centre, West BromwichSalary: £22,308 per annum Closing date: 13 May 2024All interviews will be held via Microsoft Teams Is this you?We are looking for an organised, proactive and empathetic administrator to join our growing Therapeutic and Wellbeing Service. The Role:You will be responsible for coordinating referrals as the first point of contact for victims of violence and abuse referred into the service for counselling. You will also be responsible for dealing with enquiries into the service, keeping the databases and case management system accurate and up to date and supporting with the allocation of clients to counsellors and advocates. You will be required to maintain good working relationships with all stakeholders, especially the bank of associate counsellors.If you are self-driven, conscientious, hardworking with lots of ambition we would love to hear from you. Click "Apply" to be emailed information about how to complete your application.Important information for all positions Black Country Women’s Aid is committed to safeguarding and promoting then welfare of vulnerable adults, children and young people and expects all staff and volunteers to share this commitment.All posts are subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. It will be necessary for an enhanced disclosure to be made to the Disclosure and Barring Service for details of any previous criminal convictions.Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. The post holder must be female.Employment checksAs a responsible employer we adhere to safer recruitment practice and all our employees are subject to the following recruitment checks:Right to work in the UKUnder Section 8 of the Asylum and Immigration Act, we, as a responsible employer need to ensure that we do not employ anyone illegally. To avoid discrimination we treat all job applicants equally.We, therefore, ask all candidates selected for interview to bring original documentation to show their Right to Work in the UK. A copy of these will be taken. Once the successful candidate has been appointed the unsuccessful candidate's documents will be destroyed confidentially. You may be refused an interview if you do not bring the correct documents with you.ReferencesFollowing your interview, two employment references will be sought. One of these should be your current or most recent employer.If you have finished full time education and you have no employer reference, we will accept a reference from:• a professional from your centre of study, for instance a teacher, lecturer or headteacher• GP or health visitor• a character reference from a person who knows you• a civil servant from a government agency• a bank managerDBSAll positions are subject to DBS checks at the relevant level. ....Read more...
Therapeutic & Wellbeing Service Administrator
Black Country Women’s Aid Let us introduce ourselves…Black Country Women’s Aid (BCWA) is an established charity working across the Black Country and wider West Midlands providing accommodation and community support services to victims of domestic abuse, sexual abuse and human trafficking. Services range from advocacy, civil remedies, support in court, individual and group support and access to a range of therapeutic interventions. All services are client and needs led. The team: Our recently rebranded Counselling and Wellbeing Service is a team consisting of a managerial lead who oversees the whole operations of the service , administration support, counsellors, sessional counsellors, students and placements all providing a range of counselling and therapeutic interventions. The team is currently being led by the Chief Executive demonstrating a commitment to this work and together the team is ambitious and dynamic working to give the client the best outcome to cope and recover from abuse. Job Role: Job Title: Therapeutic & Wellbeing Service AdministratorPositions available: 1 full-time position (37.5 hours)Location: Sandwell Cedar Centre, West BromwichSalary: £22,308 per annum Closing date: 13 May 2024All interviews will be held via Microsoft Teams Is this you?We are looking for an organised, proactive and empathetic administrator to join our growing Therapeutic and Wellbeing Service. The Role:You will be responsible for coordinating referrals as the first point of contact for victims of violence and abuse referred into the service for counselling. You will also be responsible for dealing with enquiries into the service, keeping the databases and case management system accurate and up to date and supporting with the allocation of clients to counsellors and advocates. You will be required to maintain good working relationships with all stakeholders, especially the bank of associate counsellors.If you are self-driven, conscientious, hardworking with lots of ambition we would love to hear from you. Click "Apply" to be emailed information about how to complete your application.Important information for all positions Black Country Women’s Aid is committed to safeguarding and promoting then welfare of vulnerable adults, children and young people and expects all staff and volunteers to share this commitment.All posts are subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. It will be necessary for an enhanced disclosure to be made to the Disclosure and Barring Service for details of any previous criminal convictions.Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. The post holder must be female.Employment checksAs a responsible employer we adhere to safer recruitment practice and all our employees are subject to the following recruitment checks:Right to work in the UKUnder Section 8 of the Asylum and Immigration Act, we, as a responsible employer need to ensure that we do not employ anyone illegally. To avoid discrimination we treat all job applicants equally.We, therefore, ask all candidates selected for interview to bring original documentation to show their Right to Work in the UK. A copy of these will be taken. Once the successful candidate has been appointed the unsuccessful candidate's documents will be destroyed confidentially. You may be refused an interview if you do not bring the correct documents with you.ReferencesFollowing your interview, two employment references will be sought. One of these should be your current or most recent employer.If you have finished full time education and you have no employer reference, we will accept a reference from:• a professional from your centre of study, for instance a teacher, lecturer or headteacher• GP or health visitor• a character reference from a person who knows you• a civil servant from a government agency• a bank managerDBSAll positions are subject to DBS checks at the relevant level. ....Read more...
Care Home Receptionist
Care Home Receptionist – Ware, Hertfordshire Location: Westgate House Care Centre, Tower Road, Ware, Herts, SG12 7LPJob type: Full time, permanent Hours: 37.5 hours per week, 8am to 4pm, Monday to Friday Salary: £11.55 per hourCome and make a difference with the team at Westgate Healthcare! #CareWithUsAtWestgateWestgate House Care Centre is a 109 bedded care home caring for elderly residents with a variety of nursing needs, including nursing care, dementia care, respite care, intermediate care and palliative care.We are currently looking for a Receptionist to join our team on a full time, permanent basis. As our Receptionist you will meet, greet and sign in all visitors to the home ensuring that they have a warm welcome. You’ll be responsible for ensuring that the reception area is always neat and tidy and answer all telephone calls, ensuring that messages are delivered in a timely manner or calls are transferred to the relevant person. You will be the first point of contact for everyone that comes into the home or contacts the home, therefore, excellent communication skills are essential in order to be successful.What’s in it for you? Workplace pension schemeComprehensive induction and named buddy to help you settle inFree training and developmentSupport in achieving additional qualifications, including nationally recognised qualificationsWork in a friendly team with experienced staff‘Refer a Friend’ scheme where you can earn points and financial rewards via the Care Friends appAccess to the Blue Light Card which provides various discounts from hundreds of nationwide high street and online storesOpportunities, support and encouragement for career progressionLoyalty and long-service awardsWellbeing initiatives and team recognition rewards *Please note, some of the above benefits depend on your position in the company. Further information can be given at interview stageAbout the role: To provide a warm welcome to anyone visiting or telephoning the home and respond to all queries professionally and efficiently, including providing advice on all types of care and services offered by the home when neededTo provide administrative support to the Home Manager and ensure the smooth and efficient running of the home, this will include placing orders on computer system, ordering stationary, maintaining up to date recordsBe responsible for security, appearance and general tidiness of the reception area including notices, posters, brochures and maintaining plants, flowers, sweets, coffee machine etcReceive and check all orders (except food) for the home, and distribute to appropriate departmentsDeal with telephone enquiries, transferring calls and taking accurate written messages and pass on these messages in a timely manner About you: The right to live and work in the UKPrevious experience of working in an admin or receptionist position is essential to be consideredExcellent communication skills, both verbal and written with a clear and polite telephone mannerGood administration skills with good knowledge of Microsoft OfficeAbility to work in a team with a caring nature and positive attitudeExcellent organisation skills with the ability to multi task If this sounds like the role you are looking for, apply today!We reserve the right to close this vacancy once we receive suitable applications, therefore, early submission is encouraged. Due to a high volume of applications, if you do not hear from us within 5 working days, please assume that your application has been unsuccessful.Westgate Healthcare is an equal opportunities employer, and we welcome applications from all suitably qualified candidates regardless of their race, sex, disability, religion/belief, sexual orientation or age.WGHROB ....Read more...
Conference Sales Coordinator
Conference Sales CoordinatorUp to £33,000 a year, inclusive of London Weighting Allowance at £3,072 a year subject to experience Full-time, 37.5 hours a week, Monday to Friday, between 8 a.m. and 6 p.m. (Flexible according to business needs) with an hour for lunch.The Foundry, London, SE11 5RR The Post The Conference Sales Coordinator plays a vital role in bringing in new and current organisations to use the conference facilities at The Foundry. The role centres around selling meeting and conference space by telephone, email or face-to-face. 40% of the working hours will be spent on sales and marketing with the remainder on providing administrative support as detailed below. Sales and Marketing• Gathering market and customer information• Contacting potential customers to arrange meetings for new business • Maintaining and developing relationships with existing customers in person and via telephone calls and emails• Listening to customer requirements and presenting appropriately to make a sale • Responding promptly to incoming email and phone enquiries• Keeping clear records of all enquiries both for reporting and analysis purposes, and to enable follow-up contact• Negotiating the terms and conditions of a sale, making accurate, rapid cost calculations and providing customers with quotations• Advising on special promotions• Recording sales and entering into the bookings system• Feeding future sales trends back to The Foundry• Supporting the production of publicity materials, printed and digital• Assisting with digital media campaigns to raise the profile of the conference and meeting spaces. Check the Social media folder for permissions and upcoming events that need to be added on the website and on Twitter• Representing The Foundry at exhibitions and events• In conjunction with the regional manager, develop marketing plan and monitor targets. • Create and circulate newsletter Bookings Administration• Administrating the bookings for meetings and conference rooms, catering and technical equipment• Managing booking enquiries through phone calls and emails, including web-generated enquiries. • Responding promptly to enquiries, and advising clients on bookings, including providing quotes• Setting up new clients on the Booking System, creating new accounts and maintaining up-to-date client information• Create invoices and credit notes. Keep accurate records of cancellations and additional services. • Providing Booking acknowledgements for the clients• Catering to the individual needs of the conference users, including specific equipment and disabled access requirements• Filing and maintaining a logical system for cross-reference and easy access both on the computer and hard copy• Liaising with Reception, Facilities and Catering staff for conference requirements• Liaising with accountancy staff with regard to room bookings• Managing equipment hire, and ordering extra equipment where required• Assisting with room setups, PA and AV requirements for conferences and meetings when extra assistance is needed• Providing information/documentation for some clients when required, for SJHR Centre to be set up as a ‘new supplier’ on the client's system, to enable all future payments to be made. Staff Management• Line management of the building’s receptionists, supervise, motivate and monitor the performance of these staff, including regular supervision meetings, managing sick days and holidays.• Manage staff cover for evening and weekend events, A/L and sick leave• Manage zero hours Reception staff, arrange training and induction • Manage payroll/overtime for zero-hours staff, including zero-hour FSA Other responsibilities include• Helping to establish and maintain excellent communication with tenant organisations• Covering for other members of the team when they are attending training, on holiday, etc, including cover for the Centre Manager• Dealing with emergencies when they arise• Attending regular Team and Tenant meetings, and taking minutes• Working to improve the company's social and environmental objectives• Other duties as required, in line with the role• Being a Fire Marshall and assisting with the fire alarm testing on occasion• Attending company-wide events such as the annual staff conference Person Specification The individual we are looking for will need:• Previous experience in a similar role• Excellent sales skills • Have good negotiation skills • Good IT skills, particularly Microsoft Office software• Excellent communication skills and experience of communication with different groups of people• Excellent customer care skills• The ability to act quickly and effectively using their own initiative• To be a team player, as well as able to work alone• Good organisational skills and the ability to prioritise work, multi-task and remain flexible• To be trustworthy, personable and reliable• A commitment to provide a good service to our tenants• To maintain a professional standard of presentation and communication at all times• Administration experience, preferably with experience of minute taking• The ability to work under pressure and meet tight deadlines • A knowledge of marketing We would also like you to be committed to social and environmental issues and have knowledge of the charity and voluntary sector. Previous experience using social media tools would be desirable. Click ''Apply'' to be emailed information about how to complete your application. ....Read more...
Conference Sales Coordinator
Conference Sales CoordinatorUp to £33,000 a year, inclusive of London Weighting Allowance at £3,072 a year subject to experience Full-time, 37.5 hours a week, Monday to Friday, between 8 a.m. and 6 p.m. (Flexible according to business needs) with an hour for lunch.The Foundry, London, SE11 5RR The Post The Conference Sales Coordinator plays a vital role in bringing in new and current organisations to use the conference facilities at The Foundry. The role centres around selling meeting and conference space by telephone, email or face-to-face. 40% of the working hours will be spent on sales and marketing with the remainder on providing administrative support as detailed below. Sales and Marketing• Gathering market and customer information• Contacting potential customers to arrange meetings for new business • Maintaining and developing relationships with existing customers in person and via telephone calls and emails• Listening to customer requirements and presenting appropriately to make a sale • Responding promptly to incoming email and phone enquiries• Keeping clear records of all enquiries both for reporting and analysis purposes, and to enable follow-up contact• Negotiating the terms and conditions of a sale, making accurate, rapid cost calculations and providing customers with quotations• Advising on special promotions• Recording sales and entering into the bookings system• Feeding future sales trends back to The Foundry• Supporting the production of publicity materials, printed and digital• Assisting with digital media campaigns to raise the profile of the conference and meeting spaces. Check the Social media folder for permissions and upcoming events that need to be added on the website and on Twitter• Representing The Foundry at exhibitions and events• In conjunction with the regional manager, develop marketing plan and monitor targets. • Create and circulate newsletter Bookings Administration• Administrating the bookings for meetings and conference rooms, catering and technical equipment• Managing booking enquiries through phone calls and emails, including web-generated enquiries. • Responding promptly to enquiries, and advising clients on bookings, including providing quotes• Setting up new clients on the Booking System, creating new accounts and maintaining up-to-date client information• Create invoices and credit notes. Keep accurate records of cancellations and additional services. • Providing Booking acknowledgements for the clients• Catering to the individual needs of the conference users, including specific equipment and disabled access requirements• Filing and maintaining a logical system for cross-reference and easy access both on the computer and hard copy• Liaising with Reception, Facilities and Catering staff for conference requirements• Liaising with accountancy staff with regard to room bookings• Managing equipment hire, and ordering extra equipment where required• Assisting with room setups, PA and AV requirements for conferences and meetings when extra assistance is needed• Providing information/documentation for some clients when required, for SJHR Centre to be set up as a ‘new supplier’ on the client's system, to enable all future payments to be made. Staff Management• Line management of the building’s receptionists, supervise, motivate and monitor the performance of these staff, including regular supervision meetings, managing sick days and holidays.• Manage staff cover for evening and weekend events, A/L and sick leave• Manage zero hours Reception staff, arrange training and induction • Manage payroll/overtime for zero-hours staff, including zero-hour FSA Other responsibilities include• Helping to establish and maintain excellent communication with tenant organisations• Covering for other members of the team when they are attending training, on holiday, etc, including cover for the Centre Manager• Dealing with emergencies when they arise• Attending regular Team and Tenant meetings, and taking minutes• Working to improve the company's social and environmental objectives• Other duties as required, in line with the role• Being a Fire Marshall and assisting with the fire alarm testing on occasion• Attending company-wide events such as the annual staff conference Person Specification The individual we are looking for will need:• Previous experience in a similar role• Excellent sales skills • Have good negotiation skills • Good IT skills, particularly Microsoft Office software• Excellent communication skills and experience of communication with different groups of people• Excellent customer care skills• The ability to act quickly and effectively using their own initiative• To be a team player, as well as able to work alone• Good organisational skills and the ability to prioritise work, multi-task and remain flexible• To be trustworthy, personable and reliable• A commitment to provide a good service to our tenants• To maintain a professional standard of presentation and communication at all times• Administration experience, preferably with experience of minute taking• The ability to work under pressure and meet tight deadlines • A knowledge of marketing We would also like you to be committed to social and environmental issues and have knowledge of the charity and voluntary sector. Previous experience using social media tools would be desirable. Click ''Apply'' to be emailed information about how to complete your application. ....Read more...
Team Manager
We are recruiting for a Fostering Team Manager to join an Independent Fostering Agency. ONLY APPLY IF YOU ARE A QUALIFIED SOCIAL WORKER, REGISTERED WITH SOCIAL WORK ENGLAND About the team This organisation is a child-centered service, putting the wellbeing of all children and young people at the front and centre of everything they do. This team recognises hard work and supports you in your career progression. As a Team Manager you lead, motivate, and guide a team of social workers to ensure a high quality of care is provided. About you The ideal candidate will have post-qualifying managerial experience in fostering. A degree in Social Work (Degree/DipSW/CQSW). You will also need to be Social Work England Registered. What’s on offer? Up to £48,000 Car Allowance Generous Annual Leave Continuous Training Development Job type: Full-time For more information, please get in contact: Samantha Cunningham, scunningham@charecruitment.com, 07825213518 #IND-CH-SCLWK-PRM24 ....Read more...
Accommodation First Contact Administrator
Black Country Women’s Aid Let us introduce ourselves… Black Country Women’s Aid (BCWA) is an established charity working across the Black Country and wider West Midlands providing accommodation and community support services to victims of domestic abuse, sexual abuse and human trafficking. Services range from advocacy, civil remedies, support in court, individual and group support and access to a range of therapeutic interventions. All services are client and needs-led. Black Country Women’s Aid Accommodation Services include; • 24-hour access refuge accommodation for victims of domestic abuse (women and children only)• Dispersed accommodation for victims of domestic abuse - accommodation includes house in multiple occupation, blocks of flats and individual flats across the borough (women, children, male victims)• Resettlement Support post departure from domestic abuse accommodation services• Access to BCWA Victim Safety Adviser post departure from domestic abuse accommodation services• Access to BCWA community services group activity • Safe house for victims of modern-day slavery in the National referral mechanism (women and children only.) • Dispersed accommodation for victims of modern-day slavery in the national referral mechanism – accommodation includes house in multiple accommodation, groups of flats and individual accommodation across the borough. (women, children, male victims) • Access to Counselling Services (part of BCWA Community services) The Domestic Abuse Accommodation service: Black Country Women’s Aid (BCWA) provides 24-hour emergency accommodation for victims of domestic violence and abuse in need of temporary safe accommodation. The service manages and provides 41 units of accommodation in various locations of the Black Country, ranging from houses in multiple occupation, individual flats and houses, as well as group schemes. The dedicated team provides bespoke, client-led support to empower survivors of abuse to gain confidence and make informed choices. Job Role Job Title: Accommodation First Contact AdministratorLocation: SandwellPosition available: 1 full-time position (37.5 hours per week)Salary: £22,308Closing date: 30 April 2024BCWA reserve the right to close this advertisement early if sufficient applications are receivedAll interviews will be held via Microsoft Teams Is this you?We are looking for someone to join our team as first contact administrator, being a part of our central contact and administrative team within one of the accommodation sites, with experience in managing a high volume of calls, a timely response to all stakeholders, excellent interpersonal skills and efficient and organised administration. It is from this first contact that the relationship with BCWA begins. The Role: The first contact administrator will coordinate effectively the referrals into BCWA accommodation services. You will be required to provide a high-quality and efficient response to every call received this will include being responsible for delivering an effective system of first contact, care and support to victims of domestic violence and abuse this includes, gathering information regarding the victim/survivor and their circumstances effectively managing referrals and queries from partner agencies If you are self-driven, conscientious, hardworking with lots of ambition we would love to hear from you. Click "Apply" to be emailed information about how to complete your application.Important information for all positions Black Country Women’s Aid is committed to safeguarding and promoting the welfare of vulnerable adults, children and young people and expects all staff and volunteers to share this commitment. All posts are subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. It will be necessary for an enhanced disclosure to be made to the Criminal Records Bureau for details of any previous criminal convictions. Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. The post holder must be female. Employment checksAs a responsible employer we adhere to safer recruitment practice and all our employees are subject to the following recruitment checks:Right to work in the UKUnder Section 8 of the Asylum and Immigration Act, we, as a responsible employer need to ensure that we do not employ anyone illegally. To avoid discrimination we treat all job applicants equally.We, therefore, ask all candidates selected for interview to bring original documentation to show their Right to Work in the UK. A copy of these will be taken. Once the successful candidate has been appointed the unsuccessful candidate's documents will be destroyed confidentially. You may be refused an interview if you do not bring the correct documents with you.ReferencesFollowing your interview, two employment references will be sought. One of these should be your current or most recent employer.If you have finished full-time education and you have no employer reference, we will accept a reference from:• a professional from your centre of study, for instance, a teacher, lecturer or headteacher• GP or health visitor• a character reference from a person who knows you• a civil servant from a government agency• a bank managerDBSAll positions are subject to DBS checks at the relevant level. ....Read more...
Accommodation First Contact Administrator
Black Country Women’s Aid Let us introduce ourselves… Black Country Women’s Aid (BCWA) is an established charity working across the Black Country and wider West Midlands providing accommodation and community support services to victims of domestic abuse, sexual abuse and human trafficking. Services range from advocacy, civil remedies, support in court, individual and group support and access to a range of therapeutic interventions. All services are client and needs-led. Black Country Women’s Aid Accommodation Services include; • 24-hour access refuge accommodation for victims of domestic abuse (women and children only)• Dispersed accommodation for victims of domestic abuse - accommodation includes house in multiple occupation, blocks of flats and individual flats across the borough (women, children, male victims)• Resettlement Support post departure from domestic abuse accommodation services• Access to BCWA Victim Safety Adviser post departure from domestic abuse accommodation services• Access to BCWA community services group activity • Safe house for victims of modern-day slavery in the National referral mechanism (women and children only.) • Dispersed accommodation for victims of modern-day slavery in the national referral mechanism – accommodation includes house in multiple accommodation, groups of flats and individual accommodation across the borough. (women, children, male victims) • Access to Counselling Services (part of BCWA Community services) The Domestic Abuse Accommodation service: Black Country Women’s Aid (BCWA) provides 24-hour emergency accommodation for victims of domestic violence and abuse in need of temporary safe accommodation. The service manages and provides 41 units of accommodation in various locations of the Black Country, ranging from houses in multiple occupation, individual flats and houses, as well as group schemes. The dedicated team provides bespoke, client-led support to empower survivors of abuse to gain confidence and make informed choices. Job Role Job Title: Accommodation First Contact AdministratorLocation: SandwellPosition available: 1 full-time position (37.5 hours per week)Salary: £22,308Closing date: 30 April 2024BCWA reserve the right to close this advertisement early if sufficient applications are receivedAll interviews will be held via Microsoft Teams Is this you?We are looking for someone to join our team as first contact administrator, being a part of our central contact and administrative team within one of the accommodation sites, with experience in managing a high volume of calls, a timely response to all stakeholders, excellent interpersonal skills and efficient and organised administration. It is from this first contact that the relationship with BCWA begins. The Role: The first contact administrator will coordinate effectively the referrals into BCWA accommodation services. You will be required to provide a high-quality and efficient response to every call received this will include being responsible for delivering an effective system of first contact, care and support to victims of domestic violence and abuse this includes, gathering information regarding the victim/survivor and their circumstances effectively managing referrals and queries from partner agencies If you are self-driven, conscientious, hardworking with lots of ambition we would love to hear from you. Click "Apply" to be emailed information about how to complete your application.Important information for all positions Black Country Women’s Aid is committed to safeguarding and promoting the welfare of vulnerable adults, children and young people and expects all staff and volunteers to share this commitment. All posts are subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. It will be necessary for an enhanced disclosure to be made to the Criminal Records Bureau for details of any previous criminal convictions. Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. The post holder must be female. Employment checksAs a responsible employer we adhere to safer recruitment practice and all our employees are subject to the following recruitment checks:Right to work in the UKUnder Section 8 of the Asylum and Immigration Act, we, as a responsible employer need to ensure that we do not employ anyone illegally. To avoid discrimination we treat all job applicants equally.We, therefore, ask all candidates selected for interview to bring original documentation to show their Right to Work in the UK. A copy of these will be taken. Once the successful candidate has been appointed the unsuccessful candidate's documents will be destroyed confidentially. You may be refused an interview if you do not bring the correct documents with you.ReferencesFollowing your interview, two employment references will be sought. One of these should be your current or most recent employer.If you have finished full-time education and you have no employer reference, we will accept a reference from:• a professional from your centre of study, for instance, a teacher, lecturer or headteacher• GP or health visitor• a character reference from a person who knows you• a civil servant from a government agency• a bank managerDBSAll positions are subject to DBS checks at the relevant level. ....Read more...
Child & Family Support Worker
4Recruitment Services are seeking a Child & Family Support Workers.The client has 4 vacancies and requires a worker in each locality: Wednesbury x 1, Willenhall x 1 & Walsall x 2.The role involves: Working specifically with expectant parents and so we would like candidates who have experiences in delivering parenting interventions and those candidates who have worked with expectant parents or small children in some capacity.Working with both mothers and fathers to prepare for parenthood and after birth. This will be offering practical as well as emotional support and working alongside the social worker to mitigate risks and address needs identified. DUTIES & RESPONSIBILITIES INCLUDE: You will be required to work alongside and collaboratively with your team manager/senior practitioner to ensure children, young people and their families are effectively safeguarded and supported.To work with children and young people are in care, in need and at risk of harm as part of a multiagency team to provide an integrated whole family approach to positively make a change in family behaviours.To provide practical and emotional support to parents as through parents change for children can be achieved and sustained. However maintain children at the centre of our practice and ensuring the voice of the child is listened to and understood.To be responsible for various levels of family support with individual families working in their home or other community settings as appropriateTo case hold a small number of children in need alongside an allocated social worker to progress their plans and deliver intervention and support as specified.To support the delivery of safe and effective supervised family time offering support and guidance to families within a safe environment or in the community.To provide signposting information and direct advice and guidance to families on child development and parenting using evidence based practice.Work flexibly to meet the needs of children and families within the borough through evidence based/evidenced informed interventionsTo contribute to the assessment and support of parents, children and their families. Robust management of the plan of work with the family, reviewing this with social workers and families in a timely manner to prevent drift and escalation of concerns.The delivery of direct work with parents and children through their plans of support.To act as a positive role model for parents/carers in a range of contexts including groups, drop in sessions, 1-1 work ESSENTIAL REQUIREMENTS: Experience delivering therapeutic interventions or additional training around trauma or ACE's this would also be welcomedChildren, Young People &Families Practitioner or substantial experience in a similar role. Ability to motivate children, young people and their familiesA Level 3 or equivalent and / or vocational qualifications (e.g. children and young people or communities Or Extensive experience working with children and families this could include: Training in evidence based programmes including Parenting, Mediation, Family Group Conferencing, Restorative practice, NVR and trauma informed practice.Ability to motivate children, young people and their familiesExperience of creative and innovative approaches to engage vulnerable and hard to reach young people, children and their familiesDemonstrates knowledge of child development and the needs of children and young people.Ability to communicate effectively and form good working relationships with young people and their carers to support and motivate them to address issues which may be creating barriers.Ability to undertake appropriate assessments of the needs of children, young people and their families to support and implement effective support plans.Ability to deescalate upset familiesEnhanced DBS What we offer: 24 hour one on one specialist consultant based within your geographical area4Recruitment Services Employee Benefits ProgrammeOur own dedicated payroll support ensuring you get the full benefits of your payment Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.To discuss this vacancy in further detail or any other vacancies, please contact our Team on 0800 988 6307 or email gpadmin@4recruitmentservices.com. ....Read more...