Operational Responsibilities
The post holder will:
Undertake postal services for the practice - this will involve franking outgoing post. Opening incoming post daily and date stamp each document
Define, scan and attach all incoming correspondence to relevant folders, working towards attaching to the patient record utilising DOCMAN functionality
Process incoming postal documents to GP’s daily
Complete administration via the Emis website, including finding matching patients whose details have not matched with the system
Process all weight management and diabetic eye screening results
Maintain the summarising excel spreadsheet
GP2GP functionality on Emis
Request patient notes for deduction process
Summarise medical records
Review and code cervical smear results
Effectively manage nominated areas of responsibility
Be part of the team responsible for providing adhoc services across both the Clinical Support Officers and the wider practice
Maintain confidentiality and be aware of General Data Protection Regulations and security of patient data
Effectively manage nominated area of work as directed by the Team Leader
Quality & Compliance:
Identify and bring to attention of team leader any issues of quality and risk
Ensure high standards of own performance and take accountability for own actions
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance
Work effectively with individuals in other agencies to meet organisational needs
Effectively manage own time, workload and resources
Ensuring compliance with NHS, CQC and other industry related regulations and standards
Contribution to the Implementation of Services:
Leave the workstation area tidy and ready for incoming colleagues and provide information on any unresolved queries
Apply Practice policies, standards and guidance and other legislation relative to the role and establish good standards of practice
Discuss with other members of the team how the policies, standards and guidelines will affect own work
Communication:
Recognise the importance of effective communication within the team
Communicate effectively with other team members, colleagues in other teams, and with patients and carers
Recognise people’s needs for alternative methods of communication and respond accordingly
Develop harmonious and effective relationships across all practice teams and with patients
Personal/Professional Development:
The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:
Participate in any training programme implemented by the
Practice as part of their role and employment, including that relating to organisational standards and changes in software or systems
Participate in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Ensure all college work is completed to a high standard and on time
Training:
No day release to college, training to be completed in house
Training Outcome:
Potential opportunity for permanent position, subject to the business needs
Employer Description:Lion Health is a General Practice based in Stourbridge, with approximately 27,500 patients, covering various surrounding areas. We work in a modern setting and friendly environment with over 100 staff members.
Lion Health has been running for 11 years with a large team of general practitioners, allied health care team, nursing team, administrative staff and managers. We have received ‘Good’ in our most recent Care Quality Commission inspection.
Our 6 values at Lion Health are: Caring, Respect, Innovation, Sustainable, Quality and Teamwork.Working Hours :Working week: Monday- Friday
Start: 09:00
Finish: 17:00Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience,Reliability,Good time management....Read more...
Registered Manager (Nursing) | Merseyside / Liverpool | c.£70,000 + £10k Bonus
The hard part's done. Now someone gets to build on it.
Plenty of management roles ask you to dig a home out of a hole. This one's different. A family-owned care group is looking for a Registered Manager to take the helm of one of its Liverpool nursing homes, a home that's been quietly moving in the right direction and now needs a leader to keep that momentum going and push for more.
If you've spent your career inheriting other people's problems, this is the change of pace worth a phone call. You'd be steering an established team that knows what good looks like, with the freedom to lead and the backing of a group that puts its money where its values are: training, technology, and homes people are proud to work in.
It's a clinical leadership role with commercial teeth. You set the standard, you own the outcomes, and you're trusted to get on with it.
The non-negotiables:
Valid NMC pin (RGN or RMN)
Management or strong deputy experience in a nursing home
A track record of holding standards and lifting a team with you
Someone who leads from the floor, not the office chair
What's in it for you:
Circa £70,000 package
A home with positive momentum to build on, not rebuild from scratch
Genuine autonomy with proper head-office support behind you
A long-term, family-owned employer that reinvests in its people
If that sounds like your next move, send your CV (don't worry if it's not up to date) or call for a confidential, no-strings conversation. Complete discretion as standard.
Recruitment Panda Ltd is acting as an Employment Agency in relation to this vacancy. We are committed to equal opportunities and welcome applications from all suitably qualified candidates regardless of race, sex, disability, religion, sexual orientation, or age. By submitting your application, you consent to Recruitment Panda Ltd processing your personal data in accordance with our Privacy Policy, a copy of which is available on request (or via the below link where this is viewed on www.recruitmentpanda.com). ....Read more...
Registered Manager – Care at Home - Highlands
You're good at this. You know it. The rota shifts at 6am and you've already got it covered. A carer calls in sick on a Friday, a care plan needs updating before the morning run, a commissioner is chasing a report. You handle it, because you always do.
The question is whether the service you're doing it for deserves that.
This one might.
A well-established care at home service based around 14 miles north of Inverness is looking for a Registered Manager to take the reins and grow something worth growing.
It's a live, operational service delivering around 700 hours of care per week across a wide rural geography, with a clear, realistic plan to grow sustainably beyond 1,000. A team of 26 care practitioners is in place, a Care Coordinator and Team Leads are alongside you, and the infrastructure to build properly is there.
What the service needs is someone who brings more than a job title. Someone who understands that lone workers operating across remote Highland communities need more than a rota, they need a manager who sees them, supports them and sets the standard consistently.
This is what a strong week in this role looks like.
Care plans that reflect people's lives as they are today, not six months ago. Compliance that stands up to scrutiny and means something operationally. Supervision that staff actually benefit from rather than just tick off. Commissioner relationships built on reliability and honest communication. A service that grows because the quality earns it.
The Highland setting is unique. The geography demands logistics thinking and independence of judgement. If you've managed care at home in a rural area before, you'll recognise it immediately. If you haven't, the relocation support on offer, including open discussion around housing and temporary accommodation during your transition, makes the move more achievable than you might think.
Sponsorship may also be available for the right candidate with strong care at home experience.
Who you'll be working with and what that looks like in practice.
The Operations Manager you'd report into has spent her career at the sharp end of care at home. Former Operations Director for one of the Highlands' largest providers, and someone who has grown the Dingwall branch herself since taking it on. She's not a figurehead, she's operationally fluent, well-connected with commissioners, and genuinely invested in the right person succeeding.
That means real support. Not a check-in once a month and left to it. If there's a development area you want to build, clinical specialism, quality improvement, workforce strategy, there's appetite to back that properly, with protected time and resource.
Decisions that sit within operational delivery are yours to make. Budget sign-off sits higher in the business, which is worth knowing upfront. But day-to-day, you run the service.
The culture here is straightforward. Standards matter. The team are treated well, genuinely, not just on paper. And the expectation is that you build something stable enough that the people above you aren't worried when they're not in the office. That's the benchmark.
By the end of year one, success looks like this: care hours growing steadily toward 1,000, a team that's properly supervised and retained, an inspection outcome that reflects the quality of the work, and a commissioner relationship built on consistency. Growth beyond the single branch is a realistic longer-term conversation for the right person, but that starts with making this one the service it should be.
What will help you succeed:
Several years working within care at home services — not just social care more broadly
Registered Manager experience or a clear, credible route to registration
Confidence managing compliance, inspections and stakeholder relationships
A full UK driving licence
Qualifications being sought:
SCQF Level 9 in a health, social work or related field
Leadership and Management at SCQF Level 10 (or a committed plan to complete it)
SVQ Level 4 in Health and Social Care — or readiness to move quickly toward it
A competitive salary is on offer, aligned to experience.
If your background is rooted in care at home and the Highlands feels like somewhere you could build a career, not just fill a vacancy, send your CV across. It doesn't need to be updated. A conversation costs nothing.
Or call Tim directly. He's the Principal Consultant working closely with this employer.
Employers Who Care
Recruitment Panda Ltd is acting as an Employment Agency in relation to this vacancy. We are committed to equal opportunities and welcome applications from all suitably qualified candidates regardless of race, sex, disability, religion, sexual orientation, or age. By submitting your application, you consent to Recruitment Panda Ltd processing your personal data in accordance with our Privacy Policy, a copy of which is available on request (or via the below link where this is viewed on www.recruitmentpanda.com). ....Read more...
