Providing 1st line helpdesk support to customers in line with SLAs
Conducting password resets and setting server permissions
Providing initial support for tech queries
Troubleshooting technical issues
Installing, testing and maintaining hardware such as laptops, firewalls, desktops, switches and networks
Training Outcome:
There may be an opportunity for a fill time job role upon completion
Employer Description:Calling all aspiring IT Technicians… we have the perfect opportunity for you!
Blowfish Technology are on the hunt for the next IT Support Apprentice to join their rapidly growing team! The Blowfish Technology Team are all fully qualified PC Technicians with a range of qualifications from Microsoft System Engineers to Cisco Certified Professionals, they really do promote personal development in the workplace!
As an apprentice, you will be tasked with providing 1st line support to customers, troubleshooting technical issues, installing, testing, and maintaining hardware and much more. You will be immersed in all things IT! Supported by the Managing Director who has a track record of successful apprentices as well as a specialist coach from Baltic Apprenticeships, you will have access to industry expert knowledge throughout your apprenticWorking Hours :Monday to Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Team working,Patience....Read more...
ProspectAware has been involved in apprenticeships for over 10 years, having taken and supported over 30 young people, transitioning them into long-term careers and helping them grow on a personal and professional level - meaning you'll be provided with the best support and experience to start your career in administration. There will be an opportunity to progress to an Account/Sales Executive and a full-time role.
Working closely with Account Executives and Managers and supporting their work
Using business-specific websites to research information
Use a leading database CRM system to input data that has been researched
Using Microsoft Office on a daily basis
Learning about the world of marketing and sales, increasing your knowledge so you can advance to the next stage of your career
Use the telephone to speak with individuals and confirm contact details
Training:To meet the requirements of the Level 3 Business Administration apprenticeship programme you will need to spend 6 hours a week of your time undertaking off-the-job learning, which will include:
Formal training, including online learning and internal learning events
1-2-1s with your coach and line manager
Observing and shadowing colleagues
Writing up learning reflections for your portfolio
Training Outcome:Full-time employment upon successful completion of the apprenticeship.Employer Description:ProspectAware is a leading marketing agency for the technology industry, helping customers accelerate their sales strategies by positioning their sales teams directly in front of the people they need to sell to.
Their clients consist of the world’s largest and most successful technology providers such as Amazon, Cisco, Airbus, and Dropbox to name a few!Working Hours :Monday to Friday 9am to 5pmSkills: Communication skills,Attention to detail,Organisation skills,Administrative skills,Logical,Team working,Initiative....Read more...
Install Hardware
Install software
Manage ticketing systems
Using networks across multiple sites
As an IT Apprentice, you’ll be working closely with our First, Second- and Third-Line technicians as they support our existing and new customers’ IT requirements.
You’ll have a keen interest in IT and must be able to work as part of a busy support team. Working closely with other departments you will need to build relationships with both internal and external customers.
We work to strict SLAs with our customers and you’ll be responsible, after training, for the quality of information logged into our Call Management system – you will be expected to accurately log support tickets into our Call Management system in a timely manner.
Although the role will be based in the centre of Derby, there will be times when we expect the apprentice to be working at other sites across the UK, working predominantly on our ‘Connect the Classroom’ initiatives alongside other IT-based installations including our Cloud Migrations.
The role will be working mainly on our Microsoft, HP, and Cisco-based systems, however, we also expect to expose the apprentice to our VOIP, CCTV, Infrastructure Cabling, and Access Control technologies.Training:You will be completing your L3 ICT Apprenticeship via Remit Training. Learning will be delivered to you virtually via a blended learning model - schedule to be confirmed.Training Outcome:You could potentially be offered a permanent position at the end of the apprenticeship.Employer Description:Remit Training is a training provider company who will go over apprenticeship training with candidates who are offered an apprenticeship.
Digital
& IT
creative, data analysis, infrastructure, COmms…ready for an upgrade?
Apprenticeship solutions that focus on the most in demand skills across IT, software development, data, sales, and marketing. Attract top talent. Reduce critical skills gaps. Future-proof your business
We drive exceptional, individual and organisational performance through teaching and learning.
Big enough to deliver excellence, small enough to really care.Working Hours :Day shift - hours to be confirmed.
Monday to Friday.
No weekends.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Patience....Read more...
