This role combines change management, communications, and project leadership to drive CTRSE’s transformation initiatives. You will lead strategic projects, ensure organisational changes are understood and adopted, and deliver clear, engaging communications that align with Pfizer’s purpose: “Breakthroughs that change patients’ lives.”
Communication and Change Management: Ownership, review and scheduling of CTRSE change and communication requests. Prepare organisational communications for distribution both internal and externally to CTRSE. Developing and maintaining instructional documents, procedures and guidelines to support change within our organisation and continuous improvements efforts
Project Management: Oversight and contributing to team and global projects which define and streamline essential business processes to increase efficiency and reduce time
Project Lead: Leading and presenting in meetings to share innovative ideas and strategies which will enhance the implementation of new or revised processes that are driven by internal and external guidelines
Global Projects: Executing partnership with colleagues globally to assist in ensuring the success of a broad variety of global initiatives, projects and business solutions
Process Development/Improvement: Accountability for process development or improvement, decision making, and change management for CTRSE
Training:
Training for this apprenticeship will be done online
Training Outcome:
Upon successful completion of the apprenticeship, you will be eligible to apply for other positions within the business
Employer Description:As the specialists in skills for science and technology, our purpose is to make sure your business; your people and our industry are future ready. We are a not-for-profit charitable organisation with a family of commercially focused companies committed to supporting the skills, needs and ambitions across the UK science and technology sector.Working Hours :Monday - Thursday, 9.00am - 5.25pm and Friday, 9.00am - 4.05pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative....Read more...
Agile Architect Enterprise Agile Transformation Leadership
Location: Remote, USA
Rate: $90 - $100 USD per hour (W2 Preferred)
Job Type: Contract, 5 Months +
Our client is seeking a highly experienced Agile Architect to lead enterprise-wide Agile transformation initiatives. This individual will play a pivotal role in partnering with senior stakeholders to execute large-scale Agile adoption, guide organizational change, and embed sustainable Lean-Agile capabilities across all levels of the enterprise.
This is an opportunity for a transformation leader with strong coaching capabilities and hands-on experience implementing scaling frameworks such as SAFe, LeSS, or Disciplined Agile, along with modern engineering practices including DevOps, AI, and Product Management at scale.
Key Responsibilities: Agile Transformation Leadership:
- Collaborate with executive leadership to define and implement enterprise-wide Agile transformation strategies.
- Act as a trusted advisor to the C-suite and portfolio leaders to support large-scale operating model changes.
- Facilitate organizational change management (OCM) to promote Agile values and culture at all levels.
Coaching & Mentoring:
- Coach executives, portfolio leaders, and delivery teams on Agile mindset, DevOps principles, and emerging technologies like AI and GenAI.
- Mentor internal coaches and change agents to build long-term Agile maturity and internal capability.
- Lead and supervise culturally diverse, distributed teams of 2 to 10 consultants depending on engagement size and complexity.
Framework Implementation:
- Guide the implementation of Agile scaling frameworks (e.g., SAFe, LeSS, Disciplined Agile), tailoring methods to organizational context.
- Provide hands-on support in embedding Lean-Agile, DevOps, Product Management, and AI-based delivery models across technology and business units.
- Ensure continuous alignment between business strategy and Agile delivery.
Metrics & Continuous Improvement:
- Define Agile KPIs and track Agile maturity and business outcome metrics.
- Foster a culture of continuous improvement using retrospectives, system thinking, and feedback loops.
Collaboration & Communication:
- Act as a bridge between business and technology teams to promote transparency and shared accountability.
- Conduct Agile workshops, training sessions, and executive briefings to build enterprise-wide awareness and alignment.
Key Requirements:
- 10+ years of experience, including enterprise-level Agile coaching and transformation leadership.
- Deep expertise in Agile frameworks, including SAFe (SPC certified preferred), LeSS, and Disciplined Agile.
- Proven experience coaching C-level stakeholders, product owners, and delivery teams.
- Strong background in Agile adoption across engineering, DevOps, AI/GenAI, and product management functions.
- Previous experience in software development, IT delivery, or as a Product Owner/Manager in large-scale environments is advantageous.
- Demonstrated leadership in managing distributed Agile transformation teams.
- Excellent facilitation, communication, and stakeholder engagement skills.
- Thought leadership (e.g., published white papers or conference speaking engagements) is a strong plus.
IDEAL CANDIDATE PROFILE
- 10+ years of Agile transformation experience with hands-on enterprise coaching across technology and business.
- Holds SAFe SPC certification and experience implementing at least one other scaling framework.
- Proven ability to coach senior leaders and executives while leading Agile at scale initiatives.
- Has worked in environments that leverage AI, GenAI, Agentic AI, and modern DevOps practices in delivery.
- Past experience as a Product Owner or Product Manager in a scaled Agile setting.
- Demonstrated success managing Agile coaches or consultants in global, distributed teams.
- Experience in OCM (Organizational Change Management) and Agile adoption strategy.
- Strong thought leadership, with experience publishing content or speaking at Agile/DevOps conferences.....Read more...
As part of the role and your development, you’ll learn some best practice frameworks, guiding principles, processes, tools, and templates to support the efficient management and tracking of initiatives at portfolio, programme, and project level.
The Change & Service Improvement team is a high performing, dynamic, and pro-active team of change expertise including programme and project delivery, change management and business analysis specialists and an enabling Portfolio Management Office.Training:You’ll have the opportunity to work and to develop project related skills whilst studying for the apprenticeship course at no cost to yourself.
You’ll be expected to undertake an Associate Project Manager (Level 4) apprenticeship programme which will be funded by Abri Housing Group and will take 18-months to complete. The apprenticeship will include taking part in live and online workshops alongside self-paced learning in the role throughout the duration of the apprenticeship.Training Outcome:This role starts on a temporary basis, with the aim of becoming permanent upon successful completion of the apprenticeship.Employer Description:Abri is a large housing provider who own and manage more than 58,000 homes and various community assets, serving around 113,000 customers across the South of England.
We believe everyone has the right to a good quality safe, warm and sustainable home in a community where they can belong, grow and thrive. What does that look like in real terms?
We’re investing £689m over the next ten years in our existing homes to improve building safety and make them more energy efficient.
We’re delivering 10,000 homes by 2030, ensuring affordable housing is built where it’s needed most.
We’re investing in our communities, to address local issues and create opportunities for everyone.
As we grow, we’re re-establishing our strong local presence to provide a really good service. Abri has adopted a regional approach to service delivery, with our operating areas split into three, each with their local governance and leadership. This will ensure our colleagues are more visible, accountable and better connected to our customers and local communities to meet their diverse needs.
More information about Abri and our strategic objectives can be found at www.abri.co.uk.Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working....Read more...
Quality Manager required to support company wide business objectives leading change in a fast paced manufacturing environment.
Key Skills
Automotive quality management senior or management experience within an OEM environment.
Six Sigma methodologies
ISO 9001 and IATF 16949 management systems
ISO14001 advantageous
Engineering background.
Error Proofing and 8D
Core Tool experience including FMEA, PPAP, Control Plans, APQP etc.
IT skills.
Role Responsibilities
Promoting and implementing quality and continuous improvement through the organisation.
Develop and implement quality methods and practices to achieve excellent standards.
Advice on Quality Assurance system changes and implement where necessary.
Aiding Supplier quality to incorporated processes.
KPI ??? Management.
Managing the team of inspectors, Quality Engineers and metrologist, as well as internal auditors
Managing the legislation of product produced
Assisting and guiding the European subsidiaries with quality issues
Leading annual external certification audits
....Read more...
Quality Manager required to support company-wide business objectives leading change in a fast-paced manufacturing environment.
Key Skills
Automotive quality management senior or management experience within an OEM environment.
Six Sigma methodologies
ISO 9001 and IATF 16949 management systems
ISO14001 advantageous
Engineering background.
Error Proofing and 8D
Core Tool experience including FMEA, PPAP, Control Plans, APQP etc.
IT skills.
Role Responsibilities
Promoting and implementing quality and continuous improvement through the organisation.
Develop and implement quality methods and practices to achieve excellent standards.
Advice on Quality Assurance system changes and implement where necessary.
Aiding Supplier quality to incorporated processes.
KPI ??? Management.
Managing the team of inspectors, Quality Engineers and metrologist, as well as internal auditors
Managing the legislation of product produced
Assisting and guiding the European subsidiaries with quality issues
Leading annual external certification audits ....Read more...
Quality Manager required to support company-wide business objectives leading change in a fast-paced manufacturing environment.
Key Skills
Automotive quality management senior or management experience within an OEM environment.
Six Sigma methodologies
ISO 9001 and IATF 16949 management systems
ISO14001 advantageous
Engineering background.
Error Proofing and 8D
Core Tool experience including FMEA, PPAP, Control Plans, APQP etc.
IT skills.
Role Responsibilities
Promoting and implementing quality and continuous improvement through the organisation.
Develop and implement quality methods and practices to achieve excellent standards.
Advice on Quality Assurance system changes and implement where necessary.
Aiding Supplier quality to incorporated processes.
KPI Management.
Managing the team of inspectors, Quality Engineers and metrologist, as well as internal auditors
Managing the legislation of product produced
Assisting and guiding the European subsidiaries with quality issues
Leading annual external certification audits ....Read more...
Quality Manager required to support company wide business objectives leading change in a fast paced manufacturing environment.
Key Skills
Automotive quality management senior or management experience within an OEM environment.
Six Sigma methodologies
ISO 9001 and IATF 16949 management systems
ISO14001 advantageous
Engineering background.
Error Proofing and 8D
Core Tool experience including FMEA, PPAP, Control Plans, APQP etc.
IT skills.
Role Responsibilities
Promoting and implementing quality and continuous improvement through the organisation.
Develop and implement quality methods and practices to achieve excellent standards.
Advice on Quality Assurance system changes and implement where necessary.
Aiding Supplier quality to incorporated processes.
KPI ??? Management.
Managing the team of inspectors, Quality Engineers and metrologist, as well as internal auditors
Managing the legislation of product produced
Assisting and guiding the European subsidiaries with quality issues
Leading annual external certification audits
....Read more...
Quality Manager required to support company-wide business objectives leading change in a fast-paced manufacturing environment.
Key Skills
Automotive quality management senior or management experience within an OEM environment.
Six Sigma methodologies
ISO 9001 and IATF 16949 management systems
ISO14001 advantageous
Engineering background.
Error Proofing and 8D
Core Tool experience including FMEA, PPAP, Control Plans, APQP etc.
IT skills.
Role Responsibilities
Promoting and implementing quality and continuous improvement through the organisation.
Develop and implement quality methods and practices to achieve excellent standards.
Advice on Quality Assurance system changes and implement where necessary.
Aiding Supplier quality to incorporated processes.
KPI ??? Management.
Managing the team of inspectors, Quality Engineers and metrologist, as well as internal auditors
Managing the legislation of product produced
Assisting and guiding the European subsidiaries with quality issues
Leading annual external certification audits ....Read more...
Quality Manager required to support company-wide business objectives leading change in a fast-paced manufacturing environment.
Key Skills
Automotive quality management senior or management experience within an OEM environment.
Six Sigma methodologies
ISO 9001 and IATF 16949 management systems
ISO14001 advantageous
Engineering background.
Error Proofing and 8D
Core Tool experience including FMEA, PPAP, Control Plans, APQP etc.
IT skills.
Role Responsibilities
Promoting and implementing quality and continuous improvement through the organisation.
Develop and implement quality methods and practices to achieve excellent standards.
Advice on Quality Assurance system changes and implement where necessary.
Aiding Supplier quality to incorporated processes.
KPI Management.
Managing the team of inspectors, Quality Engineers and metrologist, as well as internal auditors
Managing the legislation of product produced
Assisting and guiding the European subsidiaries with quality issues
Leading annual external certification audits ....Read more...
Operational Analyst required to work in operational research team providing analytical support to commercial programs. You will use internal data integration and analysis tools to gather, analyse, and report on data and also provide project management support to operations driving process improvements.
Requirements
Experienced driving organisational change and continuous improvement.
Advanced computer proficiency, including Microsoft Office (Word, Excel, Outlook), with the ability to adapt to internal IT systems.
Aviation industry operations experience.
Responsibilities
Maintain data structure integrity and governance within the system.
Support the data intelligence tools, data integration and reporting for operational teams.
Support leadership team with continuous improvement initiatives, including project management to ensure proper execution and integration.
Collaborate with workforce and management to understand business needs and proactively address them.....Read more...
The Mechanical Manufacturing Engineer is responsible for complex electronic assemblies. Performing the lead role in implementing manufacturing processes and techniques using LEAN and Six Sigma tools.
Experience
Min BSc/ BEng in Mechanical, Industrial Engineering (or similar)
Manufacturing especially Electronic assembly
Lean and Six Sigma
Production Workflow
Non-Conformance Management
Technical Investigation Support
Production Test and Assembly
Manufacturing Resource Planning System
Responsibilities
Lean Six Sigma
Responsible for the implementation of key elements of Lean, such as: standardized work instructions, line balancing, layout and work sequence (routing) optimization, training development matrix, Value Stream Mapping, Kaizen/5S workouts, pull processes, TPM (total preventive maintenance), cell design, and quick changeover/batch-size optimization.
Processes
Implement process improvements to achieve manufacturing excellence in areas such as process yield (e.g. First Pass Yield, Rolled Throughput Yield), cycle time reduction and productivity.
Provide shop floor feedback on product design and manufacturability issues to Engineering and DFMs (e.g. through the use of Engineering Change Requests - ECRs).
Review and sign-off on Engineering Change Orders that impact Inventory - including product life cycle issues, obsolescence, etc.
Creates, implements, and monitors key performance indicators and metrics on manufacturing process capability and product quality.
Monitoring and reducing process costs.
Quality
Responsible to assist with investigation, root cause analysis and corrective action implementation for manufacturing quality issues.....Read more...
The Mechanical Manufacturing Engineer is responsible for complex electronic assemblies. Performing the lead role in implementing manufacturing processes and techniques using LEAN and Six Sigma tools.
Experience
Min BSc/ BEng in Mechanical, Industrial Engineering (or similar)
Manufacturing especially Electronic assembly
Lean and Six Sigma
Production Workflow
Non-Conformance Management
Technical Investigation Support
Production Test and Assembly
Manufacturing Resource Planning System
Responsibilities
Lean Six Sigma
Responsible for the implementation of key elements of Lean, such as: standardized work instructions, line balancing, layout and work sequence (routing) optimization, training development matrix, Value Stream Mapping, Kaizen/5S workouts, pull processes, TPM (total preventive maintenance), cell design, and quick changeover/batch-size optimization.
Processes
Implement process improvements to achieve manufacturing excellence in areas such as process yield (e.g. First Pass Yield, Rolled Throughput Yield), cycle time reduction and productivity.
Provide shop floor feedback on product design and manufacturability issues to Engineering and DFMs (e.g. through the use of Engineering Change Requests - ECRs).
Review and sign-off on Engineering Change Orders that impact Inventory - including product life cycle issues, obsolescence, etc.
Creates, implements, and monitors key performance indicators and metrics on manufacturing process capability and product quality.
Monitoring and reducing process costs.
Quality
Responsible to assist with investigation, root cause analysis and corrective action implementation for manufacturing quality issues.....Read more...
The Regulatory International Operations organization spans over ten Pfizer offices in more than seven time zones. Each year the group supports approximately 40,000 submissions to 175 countries around the world, within both established and emerging markets. The group operates in a dynamic business environment and is a key contributor in ensuring quality dossiers are submitted on time to Health Authorities for the Pfizer portfolio. The Global Registrations & Renewal Support (GRRS) team are a team of operational experts that sit under Regulatory International Operations.
The GRRS team has a strong continuous improvement, project management and change management focus. The team specializes in sourcing Regulatory certificates and samples for the Emerging Market submissions while constantly evaluating and redesigning existing regulatory and operational processes. The team also perform cross-functional critical issue remediation and lead project/change management initiatives at a global scale.
As the Pharmaceutical Industry evolves Regulatory Operations act as a key stakeholders in the innovation, design, and implementation of new technical solutions, process designs and deployment through the global teams and networks.
Job Responsibilities:
This role will support initiatives of varying complexity, for which Regulatory Operations is either an owner or a major stakeholder.
The GRRS apprentice will:
Work in a busy, diverse regulatory environment developing critical business skills and be a valued member of a multidisciplinary team
Day-to-day delivery of regulatory certificates & product samples, working closely with senior leaders of the organisation
Logistics coordination:
Contribute to and manage global projects which aim to drive growth, improve business process and overall consolidate Pfizer’s position as the premier pharmaceutical company. Typical projects can include working on business transformation, building new capabilities, increasing business efficiency, re-designing complex processes or program management efforts in the regulatory operations arena
Partner with internal & external colleagues to support the operation and evaluation of existing processes, driving continuous improvement, learning and applying a variety of continuous improvement tools and methodologies
Main duties and Responsibilities:
Support business analysis and project management efforts to assist in ensuring the success of a broad variety of global initiatives and projects
Issue resolution and escalation for assigned projects
Recognise and analyze potential issues and provide a systematic approach to the solutions of these issues while noting any practical constraints
Contribute business solutions through influential partnerships with internal and external colleagues
Act as a key contributor within the areas of process development, decision making, and change management in the context of regulatory operations
Support cross-functional, global teams as appropriate
Develop and maintain documented procedures and guidelines as necessary
Support in future recruitment of Undergraduates and/or apprentices
Training:
Training for this apprenticeship will be completed online
Training Outcome:
Upon successful completion of the apprenticeship, you will be eligible to apply for other positions within the business
Employer Description:As the specialists in skills for science and technology, our purpose is to make sure your business; your people and our industry are future ready. We are a not-for-profit charitable organisation with a family of commercially focused companies committed to supporting the skills, needs and ambitions across the UK science and technology sector.Working Hours :Monday - Thursday, 9.00am - 5.25pm, Friday, 9.00am - 4.05pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience....Read more...
FortiNet SDWAN Engineer
Home based, remote working, work from home
12+ month contract
@mecscomms is recruiting for a remote working, contract FortiNet SDWAN Engineer, on behalf of a Global IT, Technology, Mobile & Telecom service provider. The role will have ownership for critical incident resolution, ensuring network uptime and performance across global SDWAN deployments that keep enterprise operations running. If you have experience with Network Operations, Network Infrastructure, Security Solutions, SDWAN, FortiGate, FortiOS, FortiManager, FortiAnalyzer, FortiClient, FortiSwitch, FortiAP, FortiNAC, FortiEDR, FortiSASE, FortiWeb, FCSS SD-WAN & have certifications in NGFW or NSE, I’m keen to hear from you!
What we're looking for:
• You've built your career in NOC operations with strong technical expertise.
• You understand Fortinet SDWAN architecture, routing protocols, and how to troubleshoot complex network deployments.
• You've owned incident resolution, maintained stakeholder confidence during outages, and delivered technical excellence in high-pressure environments.
You're experience in:
• NOC operations with minimum 5 years technical background
• Traditional WAN and Fortinet SDWAN solution deployment and support
• Enterprise Next-Generation Firewalls (NGFW)
• Troubleshooting Fortinet deployments (FortiManager, FortiGate, SASE)
• Routing protocols (OSPF, BGP, EIGRP, ISIS) and LAN switching (VLANs, STP, PVST)
• ITIL-aligned change management and incident resolution
You're someone who:
• Certified on Fortinet NSE7 or FCSS SD-WAN
• Strong analytical and troubleshooting skills
• Excellent communication and stakeholder management abilities
• Able to multitask and remain calm under pressure
• Team player with adaptability and quick learning ability
• Growth mindset focused on continuous improvement
• Comfortable working 24x7 rotational shifts in UK time zone
The role:
Take ownership of escalated incidents on Fortinet SDWAN solutions supporting multi-national customers. You'll provide expert troubleshooting, root cause analysis, and resolution while maintaining clear communication with internal stakeholders and external customers. Become the trusted technical expert teams call first when complex SDWAN incidents need immediate resolution.
Your focus:
• Incident ownership and resolution on Fortinet SDWAN solutions
• Root cause analysis and preventative recommendations
• Escalation management and vendor coordination
• Change request review and implementation (MACD)
• Stakeholder communication and progress updates
• ITIL-aligned operational practices
Key responsibilities:
• Own and resolve escalated incidents on Fortinet SDWAN deployments
• Provide regular updates on resolution progress to stakeholders and customers
• Join troubleshooting calls during escalations and major incidents
• Conduct thorough root cause analysis and recommend preventative fixes
• Review and perform in-life change requests (MACD) following ITIL standards
• Coordinate with vendors and third parties for complex escalations
Join a team supporting mission-critical SDWAN infrastructure for multi-national and Global Enterprise customers who depend on network uptime, performance, and expert technical support to keep their international operations running seamlessly.
#Fortinet #SDWAN #NOC #NetworkEngineer #NSE7 #FCSS #NetworkOperations #TechJobs #Hiring #ITJobs #CyberSecurity #NetworkSecurity
@mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology
@mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business.
For more information or a list of current vacancies, please see our web site at mecscomms.co.uk
....Read more...
IT Infrastructure Review & Transformation Lead (Contract)
Location: Droitwich, UK-based, Hybrid, with international travel Contract Length: Initial 3 months (with potential extension) Start: ASAP
£400-£500 per day
About the Business
The business are a specialist plastic injection moulding and tooling manufacturer with revenues of approximately £100m per annum, operating across six locations in the UK, France, Poland and India.
Following a change of ownership in early 2022, the business has undergone a successful turnaround and continues to strengthen its operational foundations. A recent acquisition has further expanded the Group. Historically, IT infrastructure across the business has been under-invested, and the organisation is now seeking to undertake a comprehensive review and improvement of its IT estate.
The Assignment
We are seeking an experienced IT Infrastructure Change & Review Specialist to lead a full assessment of IT infrastructure, hardware, software and external support arrangements across all Group sites.
This is a hands-on, delivery-focused assignment requiring site visits, engagement with local IT teams and senior management, and the production of a clear, commercially focused roadmap for improvement.
Key Responsibilities
Conduct a full inventory of IT hardware across all sites (e.g. servers, printers, networking equipment)
Compile a complete inventory of software licences, including usage levels and identification of duplication or redundancy
Review all external IT support providers, services provided and annual costs
Assess the email server and website/domain management setup across the Group
Document key business software systems used at each site and how they are hosted and supported (local, offsite or group-wide servers)
Produce a detailed written report including:
Summary of each site’s current IT setup
Key risks, gaps and issues identified
Recommended corrective actions
A practical, costed Group-wide IT improvement plan, including priorities, timelines and estimated costs
Deliverables
Comprehensive review and assessment completed within 3 months
Final report and recommendations presented at the end of the assignment
Clear proposal for next steps, with potential to extend the role into implementation and delivery
About You
You will be a seasoned IT infrastructure professional with a strong background in IT change management, ideally within multi-site or international environments. You will be pragmatic, commercially aware and focused on delivering solutions that genuinely support the business.
Essential experience:
Proven track record in IT infrastructure transformation and consolidation
Strong experience in email, domain and website management
Managing and rationalising hardware, software and support providers
Delivering clear, actionable recommendations to senior stakeholders
Personal attributes:
Excellent communication and stakeholder management skills
Highly organised and project-focused
Comfortable working independently across multiple locations
Practical and commercially minded – no “over-engineering”, just solutions that work and are future-proof
Why Join This Assignment?
This is a high-impact opportunity to shape and influence the IT foundations of a growing international manufacturing group, with strong senior sponsorship and the potential to continue into the implementation phase.....Read more...
Job Description:
Core-Asset Consulting is working with a global asset manager to recruit an experienced CRM Support Lead in Edinburgh on an initial 12-month contract.
The role offers the opportunity to take ownership of a high-volume support environment, lead and develop a distributed team, and partner closely with technology and business stakeholders to deliver an excellent user experience. The successful candidate will play a key role in driving operational excellence, managing complex escalations, and continuously improving support processes during a critical period for the platform.
Essential Skills/Experience:
Experience supporting Microsoft Dynamics CRM or comparable enterprise CRM platforms.
Experience in a people management or team leadership role.
Strong background in escalation management and incident resolution within a complex, global environment.
Proven ability to manage and develop teams across multiple locations.
Excellent stakeholder management and communication skills, including engagement with senior leadership.
Strong analytical skills with experience using support metrics to drive continuous improvement.
Experience leading organisational change and supporting global user communities.
Proactive, solutions-focused mindset with a strong commitment to service excellence.
Core Responsibilities:
Lead, mentor, and develop a global team of CRM support specialists, fostering a collaborative and high-performance culture.
Oversee day-to-day CRM support operations, ensuring service levels and performance metrics are consistently met.
Act as the primary escalation point for complex or high-impact incidents, coordinating resolution with technology teams and senior stakeholders.
Analyse support data, user feedback, and ticket trends to identify opportunities for process improvement and service enhancement.
Drive continuous improvement of support documentation, knowledge resources, and self-service materials.
Lead change management activities related to system enhancements, releases, and platform updates.
Identify training needs and deliver ongoing functional training and enablement to users globally.
Benefits:
A highly competitive salary
Wider Benefits package
Core-Asset Consulting is an equal opportunities recruiter and we welcome applications from everyone irrespective of age, disability, gender, gender identity or expression, race, colour, ethnic or national origin, sexual orientation, religion or belief, marital/civil partner status or pregnancy.
Job reference: (16342)
To apply for this vacancy applicants must be eligible to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006.
At Core-Asset, we’re committed to protecting and respecting your privacy. Our privacy statement explains when and why we collect personal information about people who engage with our services, how we use it, the conditions under which we may disclose it to others, and how we keep it secure. We may change this policy from time to time, so please check this policy occasionally to ensure that you’re happy with any changes.
By engaging with us (either by applying for a job we’re advertising, registering through our website, or getting in touch with our business) you’re agreeing to be bound by this policy.
Core-Asset Consulting is committed to protecting the privacy of our candidates, clients and website users. For further information, please refer to our full Privacy Statement available on our website http://www.core-asset.co.uk/about-core-asset/privacy-statement
Core-Asset Consulting offers specialist recruitment services to asset management, accounting & finance, asset servicing, legal and the wider financial services sector in Scotland.
INDCAS....Read more...
Job Description:
Our client based in Newcastle, is seeking an experienced and proactive GTS Engineer to join their dynamic technology function. This is an excellent opportunity for a technically skilled professional to play a key role in delivering enterprise-wide IT projects and initiatives within a complex and fast-paced environment.
Skills/Experience:
Proven experience in a 3rd Line IT Engineer or similar role, ideally in an enterprise or financial services environment.
Strong technical background in Microsoft technologies, including Windows operating systems and Office 365.
Working knowledge of ITIL processes, particularly incident, change and problem management.
Previous experience with cloud infrastructure management and migration.
Strong grasp of networking, infrastructure and hardware troubleshooting.
Experience with AV/conference room technology setup and support.
Demonstrated ability to manage multiple projects simultaneously, delivering high-quality outcomes on time and within scope.
Excellent communication skills, with an ability to engage effectively with both technical and non-technical stakeholders.
Strong analytical, organisational and problem-solving skills.
Desirable:
Experience with Azure, Hyper-V, or similar enterprise technologies.
Knowledge of automation or scripting tools (e.g., PowerShell).
Core Responsibilities:
Lead the delivery and implementation of Microsoft upgrades, including Windows and Office environments, all while ensuring minimal disruption to users.
Contribute to change management, incident management and business continuity planning and execution, maintaining robust operational resilience.
Provide third-line support across the IT Service Desk, resolving complex technical issues and supporting junior team members.
Troubleshoot and resolve enterprise-level IT issues across systems, applications and infrastructure.
Collaborate with cross-functional teams to design and implement IT solutions that align with business objectives.
Support system migration projects from planning through post-migration phases.
Develop and maintain comprehensive documentation for systems, processes and procedures to promote knowledge sharing across teams.
Oversee the setup and maintenance of AV and meeting room technology, ensuring smooth operation.
Contribute to continuous improvement through knowledge transfer, mentoring and sharing of best practices across the IT function.
Core-Asset Consulting is an equal opportunities recruiter and we welcome applications from everyone irrespective of age, disability, gender, gender identity or expression, race, colour, ethnic or national origin, sexual orientation, religion or belief, marital/civil partner status or pregnancy.
Job reference: 16292
To apply for this vacancy applicants must be eligible to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006.
At Core-Asset, we’re committed to protecting and respecting your privacy. Our privacy statement explains when and why we collect personal information about people who engage with our services, how we use it, the conditions under which we may disclose it to others, and how we keep it secure. We may change this policy from time to time, so please check this policy occasionally to ensure that you’re happy with any changes.
By engaging with us (either by applying for a job we’re advertising, registering through our website, or getting in touch with our business) you’re agreeing to be bound by this policy.
Core-Asset Consulting is committed to protecting the privacy of our candidates, clients and website users. For further information, please refer to our full Privacy Statement available on our website http://www.core-asset.co.uk/about-core-asset/privacy-statement
Core-Asset Consulting offers specialist recruitment services to asset management, accounting & finance, asset servicing, legal and the wider financial services sector in Scotland.
INDPERM....Read more...
The Manufacturing Engineer is responsible for complex electronic assemblies. Perform the lead role in the implementation of LEAN manufacturing processes and use of Six Sigma tools.
You will become an expert in the manufacturing processes, train shop floor personnel and monitor key metrics. Also solve complex manufacturing problems and take an active role in troubleshooting quality and production yield related issues within manufacturing.
Key skills
Min BSc or BEng in Electrical, Electronic, Industrial Engineering (or similar)
Manufacturing especially Electronic assembly
Lean and Six Sigma
Production Workflow
Non-Conformance Management
Technical Investigation Support
Production Test and Assembly
Manufacturing Resource Planning System
Role responsibilities
Lean Six Sigma, responsible for the implementation of key elements of Lean, such as: standardized work instructions, line balancing, layout and work sequence (routing) optimization, training development matrix, Value Stream Mapping, Kaizen/5S workouts, pull processes, TPM (total preventive maintenance), cell design, and quick changeover/batch-size optimization.
Processes
Implement process improvements to achieve manufacturing excellence in areas such as process yield (e.g. First Pass Yield, Rolled Throughput Yield), cycle time reduction and productivity.
Provide shop floor feedback on product design and manufacturability issues to Engineering and DFMs (e.g. through the use of Engineering Change Requests - ECRs).
Review and sign-off on Engineering Change Orders that impact Inventory - including product life cycle issues, obsolescence, etc.
Creates, implements, and monitors key performance indicators and metrics on manufacturing process capability and product quality.
Monitoring and reducing process costs.
Quality, responsible to assist with investigation, root cause analysis and corrective action implementation for manufacturing quality issues. ....Read more...
The Manufacturing Engineer is responsible for complex electronic assemblies. Perform the lead role in the implementation of LEAN manufacturing processes and use of Six Sigma tools.
You will become an expert in the manufacturing processes, train shop floor personnel and monitor key metrics. Also solve complex manufacturing problems and take an active role in troubleshooting quality and production yield related issues within manufacturing.
Key skills
Min BSc or BEng in Electrical, Electronic, Industrial Engineering (or similar)
Manufacturing especially Electronic assembly
Lean and Six Sigma
Production Workflow
Non-Conformance Management
Technical Investigation Support
Production Test and Assembly
Manufacturing Resource Planning System
Role responsibilities
Lean Six Sigma, responsible for the implementation of key elements of Lean, such as: standardized work instructions, line balancing, layout and work sequence (routing) optimization, training development matrix, Value Stream Mapping, Kaizen/5S workouts, pull processes, TPM (total preventive maintenance), cell design, and quick changeover/batch-size optimization.
Processes
Implement process improvements to achieve manufacturing excellence in areas such as process yield (e.g. First Pass Yield, Rolled Throughput Yield), cycle time reduction and productivity.
Provide shop floor feedback on product design and manufacturability issues to Engineering and DFMs (e.g. through the use of Engineering Change Requests - ECRs).
Review and sign-off on Engineering Change Orders that impact Inventory - including product life cycle issues, obsolescence, etc.
Creates, implements, and monitors key performance indicators and metrics on manufacturing process capability and product quality.
Monitoring and reducing process costs.
Quality, responsible to assist with investigation, root cause analysis and corrective action implementation for manufacturing quality issues. ....Read more...
2nd line Desktop Support Enigneer required to provide internal Enterprise IT Support.
Technical Skills
Microsoft PC applications.
PC hardware and software support.
Ability to troubleshoot and resolve PC hardware and software incidents.
On-site support experience supporting multiple operating systems.
IT customer service focus
Certifications:
- MCP on Windows certification preferred
- Dell certification preferred
Additional general requirements:
Experience on an IT Service Desk a plus
Knowledge and experience in the use of Ticketing systems preferred
Ability to write technical support documentation a plus
Excellent customer service skills
Good interpersonal and presentation skills
Fluency in English
Willing to work flexible hours when appropriate
Ability to handle multiple projects and tasks simultaneously
Ability to work under pressure
Ability to communicate effectively with customers, peers, and management.
What you will be doing:
Troubleshoot and resolve PC incidents.
Perform IMAC (Install, Move, Add, and Change).
Staging of PCs.
Hardware & software maintenance and support.
Asset management.
Coordinate with Break/Fix vendor for hardware repair.
....Read more...
2nd line Desktop Support Enigneer required to provide internal Enterprise IT Support.
Technical Skills
Microsoft PC applications.
PC hardware and software support.
Ability to troubleshoot and resolve PC hardware and software incidents.
On-site support experience supporting multiple operating systems.
IT customer service focus
Certifications:
- MCP on Windows certification preferred
- Dell certification preferred
Additional general requirements:
Experience on an IT Service Desk a plus
Knowledge and experience in the use of Ticketing systems preferred
Ability to write technical support documentation a plus
Excellent customer service skills
Good interpersonal and presentation skills
Fluency in English
Willing to work flexible hours when appropriate
Ability to handle multiple projects and tasks simultaneously
Ability to work under pressure
Ability to communicate effectively with customers, peers, and management.
What you will be doing:
Troubleshoot and resolve PC incidents.
Perform IMAC (Install, Move, Add, and Change).
Staging of PCs.
Hardware & software maintenance and support.
Asset management.
Coordinate with Break/Fix vendor for hardware repair.
....Read more...
Technical Project Manager – Financial Technology – Peterborough / Hybrid
(Key skills: Technical Project Manager, Agile, Scrum, Kanban, SDLC, Jira, Stakeholder Engagement, Risk Management, Change Management, Project Governance, Microsoft Project, PMP, CSM, Distributed Teams, Software Delivery, Resource Management)
Are you a driven and methodical Technical Project Manager who thrives on leading complex initiatives across dynamic, cross-functional teams? Do you want to deliver technology that powers critical platforms in the financial sector, while maintaining strong process discipline and stakeholder transparency? If so, this could be the opportunity you've been waiting for.
Our client, a leading financial-adjacent technology provider, is seeking a Technical Project Manager to join its growing programme delivery function in Peterborough. With an exciting roadmap of digital products and system upgrades ahead, they are looking for an experienced project leader who can bring structure, clarity and execution focus to high-priority technology projects.
In this role, you will take end-to-end ownership of project execution – from planning and milestone tracking to delivery and post-launch governance. You’ll work closely with stakeholders across product management, development, QA, and IT operations to ensure that project objectives are met on time, within budget, and in accordance with quality standards. You’ll manage SDLC activities using both Scrum and Kanban, facilitate Agile ceremonies, administer collaboration tools like Jira and SharePoint, and coach newly formed teams on Agile best practices.
Your day-to-day will include maintaining detailed project plans, leading scope discussions, running stand-ups and steering meetings, managing team capacity and dependencies, and serving as a key escalation point for project risks and blockers. You will also coordinate with offshore teams, support backlog prioritisation, and present regular status updates to senior stakeholders and portfolio leads. On occasion, you will co-manage personnel in distributed environments where direct reporting lines are limited.
To be successful in this role, you’ll need over five years of experience managing multiple concurrent IT projects within Agile environments. You'll have strong communication and leadership skills, be highly competent with Jira, MS Project, and PowerPoint, and have a track record of successfully delivering in fast-paced, matrixed organisations. A PMP certification is essential, and Scrum Master certification is highly desirable. Familiarity with change management processes, especially within a software or product-focused business, will be a major advantage.
This is a fantastic opportunity for a capable and confident Project Manager to take a leading role in delivering high-impact technology solutions at the core of a respected financial tech business.
Location: Peterborough, UK / Hybrid working Salary: £70,000 – £80,000 + Bonus + Benefits
Applicants must have the right to work in the UK.
NOIRUKTECHREC NOIRUKREC....Read more...
Whether you've recently finished school or are considering a career change, our Confectionery Apprenticeship scheme offers the perfect opportunity to gain the skills, experience, and support you need to succeed in the exciting world of confectionery. Over the course of this four-year scheme, you will work with some of the world’s most iconic confectionery brands, think KitKat, Aero and more.
You will be developing new products and recipes all whilst supporting factory trials, including rotations across our Halifax and York factory sites where KitKat, Aero and Yorkie come to life. Throughout the scheme, you’ll have the guidance from an experienced mentor to help you maximise your learning and prepare you for an exciting career. Join us and kickstart your career in confectionery today!Training:
Team leadership and development: Lead and develop small technical teams, fostering a collaborative environment and driving personal and team growth.
Supplier management: Conduct supplier audits and performance reviews, ensuring compliance with quality standards and maintaining strong supplier relationships.
Effective communication: Demonstrate integrity and respect in communication, influencing and building relationships with key stakeholders.
Innovation and adaptability: Show curiosity and a proactive approach to drive change and improvements within the confectionery production process.
You’ll experience student life at Nottingham Trent University with week-long learning blocks.Employer Description:Good food nourishes and delights the senses. It helps pets to thrive, children to grow healthily and parents to age gracefully. It helps all of us to live life to the fullest. Good food also respects our planet and protects resources for future generations. But times are changing fast. And we know that what’s good today won’t be good enough tomorrow. Consider the challenge of satisfying the needs of 10 billion people by 2050 in a responsible and sustainable way. This will demand innovation and change. At Nestlé, we’re constantly pushing the boundaries of what’s possible with food, drink and nutritional health solutions. That way we can enhance quality of life and contribute to a healthier future for all. Today, our business has around 275,000 employees, more than 2,000 brands and a presence in 188 countries.Working Hours :Factory-based full-time hours.Skills: Attention to detail,Organisation skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Are you an experienced Business Analyst with the ability to drive operational efficiencies? Would you like to supercharge your career by working on an entire transformation programme from service design to digital transformation? Let Informed Recruitment help you to achieve your potential with an exciting opportunity for a Business Analyst to lead on formulating, developing, and taking responsibility for end-to-end business solutions within a change portfolio. As a specialist provider of resource to the Property & Associated Technology markets, we are delighted to be partnering with a social enterprise offering you the opportunity to make a difference and gain experience as part of modern environment championing continual improvement. The purpose of the role will be to play a pivotal part all business analysis facets of large or complex business change and technology programmes and shape the associated business outcomes. Your day-to-day responsibilities will include driving the business goals ensuring that they are understood and documented; Completing robust analysis in line with the overall delivery plan; stakeholder engagement & analysis; requirement gathering ensuring robust elicitation & validation; translating business requirement into functional & technical specifications by engaging with internal & external stakeholders; improving existing business processes; artefact production; solution support; user acceptance testing, and change impact assessments amongst other responsibilities.Must Have
Demonstrable commercial experience of effectively working independently as a Business Analyst.
Stakeholder Engagement and Requirement Elicitation.
Experience of Business Process Mapping and capturing user stories.
Experienced in overseeing UAT sessions, ensuring alignment between requirements and test scenarios.
Experience of a variety of analysis techniques such as SWOT, Pestle MoSCoW, etc.
A base of formal Business Analysis certification such as BCS Foundation, or evidence of working towards BCS/ISEB Diploma (or similar level of accreditation).
Nice to Have
Power BI/ Power Platform
Knowledge/Experience of Change Management or Continuous Improvement methodologies, tools, and techniques.
Business case development
Ideally a blend of methodology experience covering Agile and more iterative Waterfall projects.
Additional certification such as PRINCE Foundation, PMP, Agile, ITIL, etc.
As an individual you will have excellent problem-solving skills and attention to detail, be a self-starter, driven, and comfortable with taking responsibility for change and delivery. You will have excellent interpersonal skills, the ability to think on your feet and be ultimately goal orientated. The role is offered on an initial 18-month fixed term salaried contract with scope to run and, alongside a competitive salary, you will receive a generous a benefits package that includes bonus scheme, generous employer pension, flexible working, generous leave entitlement, life/health insurance and professional development. The role will be hybrid based, with up to 2/3 days spent in the office in the North East on a weekly basis, If this role describes you, then please apply without delay for the opportunity to continue your career with a driven yet friendly organisation continually looking to provide a better service to customers.
Informed Recruitment Limited acts as an Employment Business in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests’. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website.....Read more...
Are you an experienced Business Analyst with a proven ability in delivering concurrent business solutions within IT/change programmes and projects? Let Informed Recruitment help you to achieve your potential with an exciting opportunity for a Business Analyst to work on formulating, developing, and taking responsibility for end-to-end business solutions within a change portfolio. As a specialist provider of resource to the Property & Associated Technology markets, we are delighted to be partnering with a social enterprise offering you the opportunity to make a difference and gain experience as part of modern environment championing continual improvement. The purpose of the role will be to take a lead on all business analysis facets of large or complex business change and technology programmes and shape the associated business outcomes. Your day-to-day responsibilities will include driving the business goals ensuring that they are understood and documented; engaging with key stakeholders to complete robust analysis in line with the overall delivery plan; using Lean and Lean Six to drive efficiencies and improvements, the production of artefacts such as Process architectures, Process Designs, Logical Data Models, Agile user Journeys amongst others; working to continuously improve business analysis practice; mentoring and supporting direct reports; requirement gathering ensuring robust elicitation & validation; translating business requirement into function & technical specifications by engaging with internal & external stakeholders; improving existing business processes, artefact production, solution support and user acceptance testing; and change impact assessments amongst other responsibilities. Must Have
Demonstrable commercial experience of effectively working independently as a Business Analysis.
A track record of delivering tangible process improvements utilising Lean, Six Sigma or other process improvement techniques.
Experience of Business Process Modelling, leveling methods and/or BPMN 2.0 experience.
Previous experience of delivering in both an Agile/Scrum and iterative/Waterfall environment.
Robust artefact creation and documentation.
Some formal certification such as BCS Foundation as a minimum, and evidence of working towards BCS Diploma Business Analysis certification (or similar level)
Nice to Have
Experience of Cloud Adoption projects and/or ERP SaaS solutions such as Oracle Fusion, Salesforce, SAP, Microsoft Dynamics 365 or similar
Experience in property management processes such as Income Management, Rents, Service Charges,
Leasehold, Estates, Tenancies, Allocations, Lettings, Repairs, Maintenance, Assets, Customers, or similar.
Lean or Lean Six Sigma accreditation.
As an individual you will have a strong and proven analytical background with working on large and complex projects and programmes from the concept stage through to the operational acceptance, excellent problem-solving skills, and attention to detail, be a self-starter comfortable with taking responsibility for delivery. You will have excellent interpersonal skills, the ability to think on your feet and be ultimately goal orientated. Alongside a competitive salary you will receive an impressive benefits package that includes bonus scheme, generous employer matched pension, flexible working, generous leave entitlement, life/health insurance and professional development. The role will be hybrid based, with one or two days spent in the office in Hampshire on a weekly basis If this role describes you, then please apply without delay for the opportunity to continue your career with a driven yet friendly organisation continually looking to provide a better service to customers.
Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests’. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website.....Read more...
