Applications are invited from suitably-experienced Mental Health Nurses to join the small but vital Dementia Day Centre team, part of the Older Adult Community Mental Health team on the beautiful Island of Guernsey, in the Channel Islands.The Day Centre operates Monday to Friday 08:00-16:00 and provides care for up to 16 Service Users with a diagnoses of Dementia between 09:30-15:00. The team comprises a Band 7 Manager for whom this role would deputise, a Band 5 Staff Nurse and seven Band 3 Activities Co-ordinators. All Nursing staff manage medication administration, physical health monitoring but adopt very much a team player role in the delivery of the best possible environment for the Service Users. This is a specialist service, maximizing wellbeing and opportunities for older people living with dementia and mental illness whilst ensuring respect, dignity and choice.The service uses therapeutic activities to help; reduce social isolation, encourage hobbies & interests, enhance well being, build relationships, increase confidence, maintain independence, improve / maintain daily living skills and provide essential carer respite.The service also provides an in-house bathing service for Service Users who are unable to access the bath or shower at home. Activities include seated exercise, physical games, arts and crafts, cooking, outings, entertainment, films, music and a sing-along’s, bingo quizzes and reminiscence alongside congnitive stimulation therapy.The site also has a garden where Service Users are able to grow their flowers and vegetables. Please note; Guernsey has adopted the AfC banding system, but have applied their own salary scale.The current Band 6A salary range is £47,946 to £64,108 plus an annual bonus of £1,605 Annual leave starts at 36 days up to 42 days with full credit for NHS service for annual leave and sick leave.The island of Guernsey is in the Channel Islands and has a population of 65,000. It has some of Britain's finest and best-kept beaches, an especially mild and sunny climate, and an offbeat, historic harbour town in St. Peter's Port, the island's capital.The States of Guernsey delivers a diverse range of healthcare services within the hospital, and supporting people in the wider community. They have recently launched their Island-wide Dementia Framework; striving to make the island Dementia Friendly so that their older population feel valued and are treated with the dignity and respect that they so rightly deserve.All of this is reliant on the excellent calibre of Nurses recruited to a very high standard.Person requirements:- Registered Mental Health Nurse with full NMC registration.- A minimum of two years current or recent Band 5 Community Older Adult Mental Health, or specifically Dementia-specific experience.- A team player with a very hands-on approach to working in a small teamThe benefits of working in Guernsey include: - A higher-than-UK salary. - A generous bonus scheme; £1,605 annually plus an additional £3,000 at completion of 2 & 4 years (ongoing annual bonus thereafter) - A flat rate 20% income tax. - No Council tax or VAT - A relocation payment of £5,000* - On-site Staff Accommodation or a generous allowance for private rental accommodation* - A continental lifestyle, where the people are friendly, and crime is very low.*Full T&C in relocation directiveFor an insight into Jarrodean as a Consultancy and for a summary of all current roles visit jarrodean.com If this role is not for you, please remember we offer a generous £500 Bonus for any successful friend or colleague referrals.....Read more...
Customer Service Coordinator Hours: Full time, (Mon- Friday) 8.00 am – 5 pmSalary: £26,568 a yearEastbourne, East SussexWe are currently looking for a full time Customer Service Administrator to join the team within our East Sussex Wheelchair Service centre based in Eastbourne. Day to day you will handle calls from our service users, family members and healthcare professionals acting as the first point of contact for any queries or orders regarding our community healthcare equipment.As a wheelchair provider, Ross Care, work in partnership with the NHS to supply the necessary equipment to support people in their day to day life which can make a significant impact in giving people the confidence to live more independently. The Role:Customer Service Coordinator:
Communication – Responsible for answering daily calls and emails in a courteous/friendly manner.
Communicating any issues with orders to the customer service supervisor that are unable to be resolved by yourself to ensure effective solution/outcome in all cases.
Scheduling/Entering/Monitoring of Orders – Responsible for entering orders immediately onto the computer system in an effective manner when the order is received via a user, carer or family or from a prescriber. Responsible for making contact with service users and agreeing suitable delivery/collection/service time.
Responsible for scheduling, updating and closing the orders within set time frames.
Appointments – To assist with the arrangement of booking appointments with the clients, next of kin, carers, suppliers.Queries/Enquires – Responsible for dealing with all queries from prescribers, service users, carers and colleagues.Administration – Responsible for the daily efficient running and accounting of all administrative operational systems within the repair and clinical areas of the customer service.Hardware – Ensure that the IT equipment is maintained and functional. Responsible for the safekeeping of your own computer.General – Responsible for helping out in required area of the customer service. Flexibility is therefore required to ensure that the service centre remains effective and efficient, and to manage and cover for other staff in their absence.
Undertake the job in line with Ross Care competencies as follows:
Achieves business results and adds value to the serviceFocuses on internal and external customersBuilds and maintains effective teamwork with colleaguesEmbraces change , stay calm and professional at all times
Perform duties according to all Company policies, procedures and instructions.This job description shall not limit your role; you will also be expected to carry out any other duties that your supervisor or manager feels are within your capabilities and skill set. The above information may not cover everything involved in the position but indicates the size and scope of the role and may be subject to change as the role develops.About you:
Strong experience within a similar busy and fast paced environment with telephone customer service experience being beneficialExcellent communication skills and ability to empathise. Calm under pressure.Previous administration and diary management experience is advantageousProfessional and confident manner over the telephone and via email.Good attention to detail, accuracy and be able to multitask.Competent IT skills with an ability to learn new systemsQualified to GCSE level or equivalentAn enthusiastic, motivated , positive and approachable individual who strives to succeed.
What can we offer you?
Permanent, full-time contract after probationary period ( 6 months)25 days holiday FTE , (plus Bank Holidays)Company Pension SchemeLife AssuranceFree on-site parking
INDLS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.....Read more...
Customer Service Administrator£25,625 per annum 40 hours per week Wheelchair Service Centre Ashford TN23 6LLPurpose of JobTo help create an efficient and effective, friendly and courteous day to day Customer Service department. Your role may include:Main Duties and ResponsibilitiesRaising orders – Responsible for entering orders immediately onto the computer system in an effective manner when a request is received from a service user, carer, family member or prescriber via telephone or email.Scheduling of orders – Responsible for making contact with service users and agreeing a convenient delivery, collection or repair date within the company KPIs.Engineers daily schedule – Responsible for ensuring engineers are booked daily to capacity.Communication – Responsible for answering daily calls within a busy department in a courteous and friendly manner and ensuring excellent customer service is always provided. Answering and resolving all queries and enquiries to an effective solution or outcome in all cases. Communicating any issues that cannot be resolved by yourself to the Customer Service Manager.Administration – Responsible for the daily efficient running of all administrative operational systems within the service, in line with Ross Care procedures.Clinical bookings – Responsible for booking clinical appointments from the waiting list and ensuring clinicians are booked to capacity in line with company KPIs.General – You will be assigned to specific areas or tasks associated with Customer Service but may be asked to assist in other areas of the service centre. Flexibility is therefore required to ensure that the service remains effective and efficient and to manage and cover other staff in their absence.Undertake the job inline with company competencies as follows:
Achieves business results and adds value to the service.Focuses on internal and external customers.Builds and maintains effective teamwork with colleagues.Embraces change.Performs duties according to all company policies, procedures and instructions.
This job description shall not limit your role. You may also be asked to carry out other duties that your Line Manager feels are within your capabilities and skill set. The above information may not cover everything involved in the position but indicates the size and scope of the role. This may be subject to change as the role develops.Key Performance IndicatorsOrders processed with accuracy. Queries, enquiries and complaints resolved with excellent customer service. Completed orders processed in a timely manner.Person RequiredSkills
Excellent customer service skills.Excellent communication skills to interact with internal staff and departments, prescribers and service users.Must be able to work on own initiative as well as part of a team.Computer literate with good working knowledge of Word and Excel.Excellent telephone manner.Excellent organisational skills with a good eye for detail.An enthusiastic and motivated individual who strives to succeed.Must be flexible, adaptable and positive in their approach to work.
Knowledge
Previous experience within a busy customer service department.Previous experience of administration, IT, order processing and scheduling of workloads would be a huge advantage.Experience in a similar type of role would be beneficial.
Qualifications
Qualified to GCSE level or equivalent.
Interested, please send your cv by return. INDLS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.....Read more...
