Service Care Solutions are looking for a Pay Services Assistant to work within the Lancashire Constabulary on a contract basis. Location: Lancashire Constabulary HQ Job roles/responsibilities: To process all aspects of payroll and associated administrative processes.
Assist in delivering a customer-focused payroll and administrative service, aligning with HR priorities of the Constabulary.
Address inquiries from both internal and external sources through phone, correspondence, or in-person interactions. Collaborate with divisions, departments, staff associations, and external entities as needed.
Contribute to the development and implementation of efficient Human Resources administrative procedures.
Maintain and update personal records, general files, and computerised systems appropriately to manage inquiries effectively.
Participate in preparing and analysing management information, generating necessary reports and statistics.
Take a proactive problem-solving approach, emphasising solutions and aiming for continuous service improvement.
Establish positive and courteous communication with both internal and external customers, including HMRC, YPS, Divisions, and departments.
Manage daily processing of payroll and administrative tasks, including starters, leavers, sick leave, maternity pay, childcare vouchers, flexible working requests, promotions, and overtime.
Ensure adherence to pay-related statutory regulations, police rules, PSC handbook, and Force policies.
Execute additional duties or projects as required to enhance departmental efficiency.
Support the achievement of HR Performance Indicators and service level agreements.
Assist the HR Senior Management Team in meeting operational demands. While having primary responsibility within designated areas, aid across the HR Department as per organisational needs.
Stay updated on HR-related changes in organisational working practices and share best practices with colleagues.
Perform any other duties consistent with the role's nature, responsibilities, and grade.
Knowledge/Experience required:
Experience of working in an administrative/clerical role within a busy office environment.
Experience of producing accurate written information and demonstrate a high level of attention to detail.
Experience of maintaining strict confidentiality, using tact and diplomacy where applicable.
Experience of updating and maintaining manual and computerised records accurately.
Experience of working with minimal supervision, organising, and prioritising own workload.
Experience of communicating clearly with internal and external contacts in a courteous and diplomatic manner.
Experience of using Microsoft Software Applications, including Word, Excel & Outlook.
Experience of working to deadlines and tight timescales, within a busy environment.
If you are interested in this role or want further discussion, please contact Lewis O’Donnell either via email: lewis.odonnell@servicecare.org.uk or tel: 01772208962. Alternatively, if you have any friend or colleagues that might be interested, please feel free to refer them as we a have a £250 referral scheme in place.....Read more...
Job title: HR Assistant (Learning and Development) Location: Sevenoaks, TN13 (office based full time while training and then moves to hybrid working) Start Date: ASAP Contract Type: Fixed Term – 6 Months Salary: £27,228 per year Weekly Hours: 37 hours per week. Monday to FridayJob PurposeTo undertake administrative duties on a range of HR services and activities, providing a high quality and customer focused service to all usersTo ensure that the HR administration is kept up to date within the Learning and Development team and accurate to enable the smooth running of the department with the required information easily accessible by updating internal communicationsResponsibilities
Provide initial support to resolve learning and development queries, escalating as necessary.
Enhance departmental administrative processes, maximizing available technology.
Efficiently administer the L&D induction process for new starters.
Manage the Learning Management System to ensure positive learning experiences and up-to-date content tailored to specific staff groups.
Administer training requirements for bank workers, contractors, and board members, ensuring compliance and tracking.
Collaborate with stakeholders to set up and administer regulatory training and new learning programs.
Administer joining instructions, course evaluations, and feedback collation.
Monitor training attendance and completion, ensuring timely reporting.
Track and monitor L&D budget spend, process invoices, and escalate anomalies.
Document department processes and procedures to an auditable standard.
Ensure equal access to services and meet diverse customer needs.
Role model organizational values.
Undertake any other duties as required.
Experience
Experience in providing administration services, preferably in learning and development.
Demonstrated customer service excellence and ability to support self-service.
Proven track record in maintaining and improving systems and processes.
Familiarity with legislative requirements such as GDPR.
Sound judgment in problem-solving and handling sensitive data.
Strong written and verbal communication skills.
Ability to build rapport and trust with customers.
Effective prioritization and time management skills.
Collaborative and flexible approach to work.
Ability to interpret and follow policies and procedures.
Commitment to ensuring equal access to services and meeting diverse needs.
Competence in managing own learning and development.
Qualifications and Skills:
Proficiency in Microsoft Office packages, particularly Excel.
Confidence in learning and maximizing the use of in-house databases and systems.
Desirable:
CIPD Level 3 qualification.
Experience with Learning Pool or other Moodle-based Learning Management Systems (LMS).
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Brad at Service Care Solutions on 01772 208 966 or send an E-Mail to Bradley.davies@servicecare.org.uk ....Read more...
Service Care Solutions are recruiting for a Assistant Accountant to work for Thames Valley Police on a full time basis, please see below for more information.
OVERALL PURPOSE OF THE ROLE: The overall purpose of the role is to support the force in delivering strategic priorities by ensuring accurate financial management of force budgets, working with key stakeholders within the force to ensure financial reporting and forecasting.
KEY ACCOUNTABILITY AREAS: The key result areas in the role are as follows:
Support the Finance Business Partners/Corporate Accountants to develop and deliver an efficient and effective financial management service that is aligned with the strategic priorities of TVP, continually striving to improve through reflective practice and lessons learned.
Pivotal in the production of the Force MTFP and MTCP and annual budget by providing information and analysis on BAU budgets, bids, and offering recommendations for budget modifications and alternative options, thereby facilitating informed decision-making.
Enable a successful financial performance monitoring process by identifying and extracting data from source systems, validating/reconciling the data, evaluating predicted expenditure levels, identifying exceptions, and providing feedback to Accounts and Business stakeholders to enable informed decision-making.
Responsible for monthly preparation of financial analyses and costings for both internal and external purposes, offering feedback to stakeholders as necessary to support crucial decision-making. Assume full responsibility for completing and providing analyses, as well as providing expert advice on matters pertaining to legislative, professional, or force-related financial regulations.
Manage and maintain financial records in strict accordance with audit requirements while ensuring full compliance with legislation, accounting standards, and force regulations at all times.
In addition to the above key accountability areas, the enhanced role (4I) requires:
Deputise for the Finance Business Partners/Corporate Accountants on financial matters during times of absence or as directed. Attend meetings where they are required to supply financial data/information/advice and guidance. Work closely with the OPCC to align on goals and objectives and ensure value for money.
CHARACTERISTICS OF THE ROLE: Expertise: The knowledge or skills required in the role are as follows (essential or desirable):
Fully AAT Qualified. Attained or willing to work towards achieving.
Proven practical and technical post-qualification experience in a finance environment.
High level of computer literacy; especially, MS office applications, Excel, and databases.
Proven ability to produce and accurately manipulate, interpret, and analyse highly complex financial data to produce insightful information to assist decision-making and performance management across the force.
In addition to the above, the knowledge or skills required for the enhanced level role are as follows:Part-qualified in a professional accountancy qualification (ACCA, CIMA, CIPFA) having achieved passes/exemptions in at least 2/3 of the exam papers.
Ability to draft final financial reports and deliver reports to the appropriate audiences.
Enhanced knowledge of all areas of the organisation and how interdependencies can influence financial decisions or advice.
Ability to lead on and represent the finance department in complex initiatives or annual processes such as the Annual Planning Process bids, the force productivity savings plan.
If you would like anymore information or to apply please email Lewis.Ashcroft@servicecare.org.uk or call 01772 208962. ....Read more...
Job Title: Voids Works Planner Locations: Nottingham NG8 Contract Type: Ongoing Temp Work Pattern: 36 hours Start Date: ASAP A new opportunity has become available for full time Administrative assistant for a housing provider based in Nottingham. This role is responsible for overseeing and scheduling the workload of the Craft Operatives and/or Contractors by allocating and organising work through the relevant process. Main tasks and duties -
Each individual Planner will be responsible for coordinating variable numbers of appointments/or works packages on a daily basis from start to finish ensuring these meet the section specific targets such as the 4 or 8 hour appointment .
To be responsible for undertaking daily diary scheduling for numerous Operatives/contractors, producing supplementary documentation as required such as daily run sheet or works specification orders. To deal with all unavailable appointment periods by re-organisation of work to other operatives/contractors and negotiation with tenants as required.
To liaise with Operatives/contractors and operational managers by telephone throughout the day, to ensure that all appointments and target dates are met and key performance indicator targets achieved.
To coordinate the work for operatives/contractors and liaise to ensure that tasks are prioritised and completed effectively within key performance targets.
To monitor, maintain and update electronic/manual appointment diaries to ensure effective management of appointments and ensure target/timescales are met.
To deal, on a daily basis with emergency jobs, non-appointed tasks, variations, follow-on jobs, carded, cancelled and suspended jobs, making sure relevant systems are updated.
To receive back, run sheets/works orders from each operative/contractor on a daily basis, making sure they match with the information entered onto the system the previous day and completing jobs on the relevant system.
To effectively plan, organise, allocate and alter appointments for Craft Operatives/contractors through the appropriate process or system, reporting progress/performance to the Line Manager.
Essential criteria and experience:
Proven ability of providing a comprehensive administration service to a good standard of numeracy and literacy both verbally and in writing (preferably from a housing background)
Proven experience of coordinating, managing and maintaining appointments and diaries of large teams within a fast passed pressurised environment
Demonstrated firm but fair approach to managing, customer services and relationships, whilst maintaining a professional attitude
Excellent organisation and prioritisation skills including managing manual and computerised diaries for teams
Ability to use computer software programmes to ensure validity of data and input relevant data
Ability to develop and present written or verbal information in a clear and concise manner
Ability to demonstrate effective communication face to face, in meetings, by email and on the telephone when dealing with a wide range of customers including tenants, colleagues etc
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an E-Mail to george.westhead@servicecare.org.uk ....Read more...
Service Care Solutions are recruiting for a Assistant Accountant to work for Thames Valley Police on a fulltime basis, please see below for more information.
OVERALL PURPOSE OF THE ROLE: The overall purpose of the role is to support the force in delivering strategic priorities by ensuring accurate financial management of force budgets, working with key stakeholders within the force to ensure financial reporting and forecasting.
KEY ACCOUNTABILITY AREAS: The key result areas in the role are as follows:
Support the Finance Business Partners/Corporate Accountants to develop and deliver an efficient and effective financial management service that is aligned with the strategic priorities of TVP, continually striving to improve through reflective practice and lessons learned.
Pivotal in the production of the Force MTFP and MTCP and annual budget by providing information and analysis on BAU budgets, bids, and offering recommendations for budget modifications and alternative options, thereby facilitating informed decision-making.
Enable a successful financial performance monitoring process by identifying and extracting data from source systems, validating/reconciling the data, evaluating predicted expenditure levels, identifying exceptions, and providing feedback to Accounts and Business stakeholders to enable informed decision-making.
Responsible for monthly preparation of financial analyses and costings for both internal and external purposes, offering feedback to stakeholders as necessary to support crucial decision-making. Assume full responsibility for completing and providing analyses, as well as providing expert advice on matters pertaining to legislative, professional, or force-related financial regulations.
Manage and maintain financial records in strict accordance with audit requirements while ensuring full compliance with legislation, accounting standards, and force regulations at all times.
In addition to the above key accountability areas, the enhanced role (4I) requires:
Deputise for the Finance Business Partners/Corporate Accountants on financial matters during times of absence or as directed. Attend meetings where they are required to supply financial data/information/advice and guidance. Work closely with the OPCC to align on goals and objectives and ensure value for money.
CHARACTERISTICS OF THE ROLE: Expertise: The knowledge or skills required in the role are as follows (essential or desirable):
Fully AAT Qualified. Attained or willing to work towards achieving.
Proven practical and technical post-qualification experience in a finance environment.
High level of computer literacy; especially, MS office applications, Excel, and databases.
Proven ability to produce and accurately manipulate, interpret, and analyse highly complex financial data to produce insightful information to assist decision-making and performance management across the force.
In addition to the above, the knowledge or skills required for the enhanced level role are as follows:Part-qualified in a professional accountancy qualification (ACCA, CIMA, CIPFA) having achieved passes/exemptions in at least 2/3 of the exam papers.
Ability to draft final financial reports and deliver reports to the appropriate audiences.
Enhanced knowledge of all areas of the organisation and how interdependencies can influence financial decisions or advice.
Ability to lead on and represent the finance department in complex initiatives or annual processes such as the Annual Planning Process bids, the force productivity savings plan.
If you would like anymore information or to apply please email Lewis.Ashcroft@servicecare.org.uk or call 01772 208962. ....Read more...
Service Care Recruitment is proud to partner with Counter Terrorism Policing Headquarters (CTPHQ) in the search for a dynamic and skilled Business Design Lead. As a trusted recruitment agency, we specialise in connecting qualified professionals with esteemed organisations like CTPHQ. Candidates for this role must hold SC cleareance at the time of applying.
Job Title: Business Design Lead
Pay: £700 - £730
Purpose:
To utilise various analytical techniques and operational knowledge to develop evidence-based solutions for complex challenges within Counter Terrorism Policing (CTP).
To collaborate with stakeholders across the public sector, contributing to the evolution of CTP's strategies and approaches in counter-terrorism efforts.
Key Roles and Responsibilities:
Conduct detailed quantitative and qualitative analysis to identify organisational problems and design appropriate solutions.
Develop operating models and manage design dependencies with other change initiatives.
Translate complex organisational issues into clear, compelling narratives for broad consensus.
Collaborate with multidisciplinary teams, manage senior stakeholders, and build relationships across various departments.
Work closely with the Business Design Team, CTP officers and staff, programme/project teams, strategy/performance colleagues, finance/HR/communications partners, etc.
Skills and Experience Required:
Essential:
Proficiency in quantitative and qualitative analysis for defining problems and designing solutions.
Ability to communicate complex issues effectively and gain consensus.
Understanding of wider strategic and socio-economic impacts on tactical business problems.
Experience in developing business operating models and delivering change.
Innovative and solutions-oriented approach.
Experience in managing stakeholders and collaborating across multidisciplinary teams.
Experience in managing junior staff and navigating conflicting requirements.
Desirable:
Project management qualification or experience.
Leadership experience in change-driven environments.
Awareness of Enterprise Architecture and Business Design Artefacts.
Experience in managing relationships within a challenging context.
Experience in matters of national security and counter-terrorism.
Vetting:
Minimum SC Clearance required, with the possibility of undergoing National Security Vetting Security Check (enhanced) Se level.
if we would be interested in applying please send your CV and covering letter detailing Business Design experience an current clearance level to Lewis.Ashcroft@servicecare.org.uk
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4Recruitment Services are seeking an Outreach Housing Assistant. The client offers supported housing to those who are single, homeless or at risk of homelessness. Residents may have complex support needs, such as substance abuse, mental health issues or offending behaviour. The clients goal is to create greater independence and success in employment, education or training.The role involves support the support workers as well as admin and reception cover. The candidate will be required to Monday – Friday 10am – 6pmIdeal candidate will drive with the use of a car for business purposes but not essential. IT skill are essential as we use a variety of computer based case management systems.DUTIES AND RESPONSIBILITIES INCLUDE:
Act as an initial point of reference on the phone, or in a reception area as required.Assist in the provision of a comprehensive housing management and support service, including working with tenancy agreements and collecting rents and charges.Carry out day to day office administrative functions to ensure that all records and files are maintained and held securely and that the confidentiality of information is upheld.Have an awareness of the clients support needs, working, under direction, supporting clients to help them achieve their agreed outcomes.Contribute to the formulation and delivery of person centred support plans.Assisting clients with day-to-day support and tenancy issues.Using IT systems appropriately including adding updates to the Support Database.Advises management promptly of any signs of problems or concerns about a client.Recognises signs of distress in clients and identifies ways to reduce this.To correspond and liaise as necessary with external agencies on behalf of clients.Report repairs and maintenance needs behalf of the client following agreed procedures.Work in line with, monitor and report any discrepancies in health and safety standards within schemes.Address and report any issues of anti-social behaviour to a senior staff member.Ensure culture and diversity issues for the clients are considered at all times, and report any forms of discrimination.Promote and encourage a high level of client involvement, consultation and communication.To clean and prepare rooms as appropriate.
ESSENTIAL REQUIREMENTS:
Experience of working with vulnerable client groups.Experience of housing management and/or social care environment.Ability to resolve the conflict, complaint and being proactive. Computer skills upper intermediate is necessary. Spreadsheets, PowerPoint, Access, Microsoft word are essentialThe role will need more than admin skills as role holder will have daily contact with residents that have complex needsGood communications skills are highly required.Enhanced DBS Check
What we offer:
24 hour one on one specialist consultant based within your geographical area4Recruitment Services Employee Benefits ProgrammeOur own dedicated payroll support ensuring you get the full benefits of your payment
Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.To discuss this vacancy in further detail or any other vacancies , please contact our Team on 0800 988 6307 or email gpadmin@4recruitmentservices.com.....Read more...
Claims Technician Job Type: Full Time, PermanentLocation: Belfast/Northern IrelandSalary: £CompetitiveTaking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive. A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.The Role – Claims Technician:We now have opportunities for talented Claims Technician (Adjusting Executive) to join our highly successful Northern Ireland Domestic Major Loss Team.The adjusters in the team utilise their renowned expertise on domestic claims of significant value and complexity. The Adjusting Executive role is a technical assistant role, designed to support their work throughout the handling of these claims. We require an additional Adjusting Executive to work on a one to one basis with our adjusters, to ensure we can continue to deliver service and handling at the very highest level.It`s an exciting and rewarding role with scope within a motivated and friendly team, coupled with the opportunity to progress into the claims arena for the right person.Many of our colleagues now benefit from working flexibly between the office and home, which helps support a healthy work/life balance. When you do spend time in our office, you’ll experience bright and open surroundings which offer excellent areas for collaboration as well as desk space. It’s an ideal environment for working alongside and interacting with fellow colleagues.You will have the following skills:
The confidence and ability to deliver excellent customer service throughout the lifecycle of the claim.Cert CILA/Cert CII qualified would be an advantage or a willingness to complete in the first year.Have first class communication skills, both written and verbal.Competent IT skills, and the capability to maintain electronic files to a high auditable standard including preparation of Claim and Adjustment documentation as required.A willingness to liaise with other internal product lines/departments as required.Be able to manage incoming and outgoing correspondence and complete case enquiries as directed by the adjuster, but with the confidence and technical ability to work without direction where appropriate.Understand the importance of ensuring all stakeholders and parties are kept fully updated at all times and have a pro-active claims handling philosophy.Provide assistance on site on occasion. Claims are largely based in the Belfast area so residency in these areas would be beneficial.Accurate daily time recording delivering a high proportion of chargeable hours demonstrating technical competence.
This is a great opportunity for those who are motivated by the variety of claims work as well as the opportunity to partner our Domestic Major Loss Adjusters and contribute to the network of professionals we work within.What will you get for this role?
Competitive salary depending on skills, experience and qualifications.Many of our vacancies offer the opportunity to work flexibly, whether from office and/or home.Healthcare scheme.A Self Invested Personal Pension Scheme.Holiday allowance of 25 days plus bank holidays.Discounts on various products and services.Employee assistance programme for employee wellbeing.Life assurance.Group Income Protection.Voluntary benefits – dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP app.
Working at SedgwickOur company is a place where creative and caring people of all backgrounds can be challenged, grow as individuals, and feel a higher purpose in the unique value they bring and the difference they make in the lives of others. We celebrate our differences; cultivating uniqueness and belonging allows us to connect with our consumers on a personal level, understand our clients’ needs, support the communities in which we operate, and perform at our best.We’re passionate and understanding about our colleagues – so we have built flexibility into our colleague working model. If you wish to work from home, split your working time between the home and office or change your hours so you can collect your children or care for someone in your family, we’re supportive of that. As a flexible employer, we’re happy to discuss options that take into consideration your personal needs for this position during your interview.Sedgwick is an Equal Opportunity Employer.....Read more...
The recovery support worker will be part of a team providing effective, responsive, high-quality, resident focussed support services to address the presenting needs of our Residents. You will be responsible for leading and coordinating the support for allocated clients by providing practical and personal support to residents in a way that is approachable, engaging, empathetic and flexible. You will be responsible for formulating comprehensive needs assessments and risk assessments resulting in an agreed support plan, you will need to be resilient, innovative, creative and have a commitment to working collaboratively within a harm minimisation and strengths/recovery framework.
Ø Provide high-quality support, care and advice to our residents that focuses on their strengths and goals and is delivered in a way that suits them, within a framework of active engagement, positive risk taking and person-centred support planning. Ensuring that support plans are SMART and evidence progress for the resident, including regular review and monitoring ensuring that actions and tasks are carried out as agreed
Ø To carry out comprehensive needs assessments in conjunction with other team members with prospective residents. Following the interview, this will involve comprehensive documentation and contribute to referral decisions
Ø To assess factors which could impact on the safety of residents or others, and to develop high quality and comprehensive risk management plan with the resident and any other services involved in delivering relevant support to an individual. Following this, you will monitor and review risk plans in line with policy guidelines and procedural timescales and in response to changing levels of risk
Ø To identify and work with a range of agencies to ensure all residents have access to relevant services including both statutory and non-statutory support and community resources.
Ø Working in partnership with residents and others involved in their support, to translate needs assessments into support and action plans which are person centred, outcome focussed, and able to demonstrate clear and appropriate goals and actions in order to enable residents to realize their aspirations. This includes acting as a central coordination point for external support services and to increase or taper support in line with presenting need.
Ø To accompany clients to appointments with other services where appropriate or liaise with a Support Assistant to ensure that the resident is supported appropriately
Ø To support and encourage clients to undertake housekeeping and cleaning duties as necessary to maintain a clean and safe physical environment.
Ø To complete onward referrals to identified move-on accommodation to and support residents to prepare effectively for move on
to complete detailed and thorough sign-ups to ensure that new residents understand the rights and responsibilities of both themselves and of under their tenure agreements and to assist with all areas of their move in to ensure new residents are made to feel comfortable and are given information concerning their tenure agreement, the local area and other services.
To be flexible, to share skills and knowledge and support colleagues by participating in team meetings and being fully prepared to share and discuss ideas and offer solutions.
To assist with the development and implementation of opportunities for individuals and groups of clients to help them build and engage in their community
Ø To assist the Complex Needs Coordinator in developing and implementing opportunities for individuals and groups of clients to help them build and engage in their community
Ø To assist the Complex Needs Coordinator in developing and implementing resident involvement opportunities
Ø To deal with the immediate support needs of all residents as appropriate including providing crisis intervention where necessary. Supporting colleagues to diffuse difficult or dangerous situations and to summon outside assistance when necessary.
Ø To challenge disruptive or unacceptable behaviour in a sympathetic and assertive way, balancing the needs of the individual with responsibilities for the safety of the service
Ø Accurately record all relevant contact with residents using the appropriate processes on the InForm Data base
Ø To take personal responsibility for feeding back to colleagues/managers any information or comments that would contribute to ensuring the service is relevant and responsive.
Ø Being proactive in reviewing and evaluating own performance and identifying and acting upon areas for improvement and development.
Ø To keep abreast of current housing legislation, welfare benefit legislation and other matters relevant to successful support and resettlement of clients.
Ø To attend shift handover meetings, weekly Team Meetings, team review days and other meetings as agreed with the Unit. To chair and take minutes of meetings, as requested.
Ø To take personal responsibility for a professional approach that enhances the reputation of the service at the project both internally and externally.
Ø To carry out premises inspections, and health and safety inspections and tests, ensuring prompt and accurate record keeping and appropriate follow up of issues.
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