Service Delivery Manager40 hours per week Mon-FriSalary: £37.5K paBased at: Cambridge & Peterborough Service Centre (PE29)Job purpose:The Business Support Manager is responsible for overseeing business support functions across the contracts based at their dept, ensuring effective coordination of activity, reporting, and stakeholder engagement.The role supports operational delivery through capacity planning, performance monitoring, audit activity, and customer service oversight, while acting as the primary point of contact for the Commissioning Authority concerns or issues. The postholder will work as part of the Senior Management Team at Cambridge & Peterborough Service Centre.Key Responsibilities:Line Management
Provide direct line management to the Customer Service Team.Set objectives, monitor performance, and support development of direct reports.Ensure team structure and resource aligns with service requirements.
Capacity and Activity Management
Manage booking coordination for all activity for Field Service Engineer (FSE) rounds.Ensure capacity is effectively utilised and aligned with demand.Identify capacity risks and escalate where required.
Stakeholder Management
Act as the first point of contact for the Commissioning Authority.Maintain effective relationships with commissioners and stakeholders.Support responses to commissioner queries.
Reporting and Performance Monitoring
Coordinate monthly, quarterly, and annual reports.Collate and validate data.Monitor KPIs and escalate concerns.Manage people performance including absence, training, and engagement.
Audit, Compliance and Customer Service Quality
Conduct customer service audits and call listening.Identify improvement areas and ensure compliance.
Management Team Responsibilities
Contribute to management team planning and development.Provide insight for decision-making.Lead and support recruitment across the servicePromote compliance and continuous improvement.
Experience
Management or supervisory experiencePerformance monitoring and reportingContract or service delivery environmentAudit processes
Attributes
Detail-orientedAbility to prioritiseTeam collaborationProactive problem-solving
Skills and Knowledge:
Organisation and coordinationData analysisCapacity planning understandingCommunication and stakeholder engagement
Service user/other agency/public engagement and involvement:Ross Care is committed to promoting and embedding equality, diversity and inclusiveness and expects that the post holder will actively promote and engage this commitment in all that they do. The post holder should ensure that in all their behaviours, attitudes and working they recognise and take account of the health needs and rights of all sections of the community including ethnicity, disability, gender, age, sexual orientation and religion/belief. The post holder will be expected to engage the service users, other agencies and the public where relevant and adhere to the Company’s policies and procedures governing zero tolerance to discrimination, harassment, bullying, stereotyping and prejudicial treatment.This job description shall not limit your role, you will also be expected to carry out any other duties that you manager feels are within your capabilities and skill set. The above may not cover everything involved in the position but indicates the size and scope of the role and may be subject to change as the role develops. INDLSEquals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.....Read more...
Are you someone who wants to build a safer world through smart, creative design?
At AVIRE, we design life-saving technologies for people in high-rise buildings. Whether it's an intercom that helps someone call for help during a fire, or a device that keeps lifts operational during an emergency, our products are trusted to protect the most vulnerable people in society. We are looking for a driven, imaginative apprentice to join our Product and Innovation team and begin their career as a design engineer.
This is a four-year degree apprenticeship, combining hands-on work at our design centre in Maidenhead with expert tuition from Newbury College. You'll graduate with a university-level qualification, debt-free and ready to step into a career where your ideas make a difference from day one.
You'll join a friendly, international team where you'll be supported to grow your confidence, develop your skills and play a part in designing products that matter.
Learn more about the team you’ll be joining at https://www.avire-global.com/en-uk/team/ or read about one of our current apprentices - Madison O’Donoghue’s -story at https://www.avire-global.com/en-us/team/madison-odonoghue/
What you'll do
Throughout the programme, you'll be immersed in real engineering work - not just observing but contributing from day one. You'll learn how to:
Design elegant solutions to complex safety challenges - turning early ideas into real products
Work through the entire design cycle - from sketches and prototypes to fully engineered solutions
Combine creativity and logic to make products that are not only functional but reliable, manufacturable, and user-friendly
Use 3D CAD software and simulation tools to test your ideas in the virtual world before they're built
Collaborate with engineers, manufacturers, and end users to balance performance, safety, and cost
Troubleshoot and refine designs based on testing and feedback - and feel proud of the final result
Think like a project manager - plan your time, manage risks, and see things through to delivery
Understand how global safety standards shape design decisions in the real world
Contribute to meaningful projects where every detail you shape could one day protect someone's life
This is a job where you'll see your designs brought to life in our labs and on production lines. And you'll do it knowing that every product you help create is designed to protect real people, in real buildings, in moments that matter.Training:This is a four-year degree apprenticeship, combining hands-on work at our design centre in Maidenhead with expert tuition from Newbury College. You'll graduate with a university-level qualification, debt-free and ready to step into a career where your ideas make a difference from day one. Training Outcome:This could lead on to a permanent position on successful completion of the Degree Apprenticeship. Employer Description:AVIRE designs life-saving technology for lifts and high-rise buildings - from emergency communication systems to safety sensors. Our products are used in over four million buildings worldwide, keeping millions of people safe every single day.
We're part of Halma - a FTSE 100 group of companies working to make the world safer, cleaner and healthier. That gives us the scale to invest and the freedom to move fast. You'll be joining a company that builds with purpose and backs its people to grow.Working Hours :Full-time, up to 5 days per week on site (at our offices or college).
Maidenhead SL6 7RJ (training at Newbury College, RG14 7TD).
Hours to be discussed at interview.Skills: Curious,Thoughtful,Unsatisfied with first answer,Enjoys making things better,Proud to solve problems,Enjoys working with others,Values open, honest opinions,Values purpose, not profit,Passionate about engineering....Read more...
Ensure a welcoming and efficient reception service is provided to patients and any other visitors to the practice
Deal with all general enquiries, explain practice processes and make new and follow up appointments
Ensure that patients with no prior appointment but who need an ‘urgent’ consultation are seen in a logical and non-disruptive manner
Explain practice arrangements and formal requirements to new patients and those requiring temporary cover
Receive and make telephone calls as required. Divert calls and take messages ensuring accuracy of detail and prompt appropriate delivery
Enter requests for home visits onto the clinical system, including all relevant information and where necessary refer to the on-call doctor
Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours, either in person or by the electronic prescription service
Advise patients of relevant charges for private services; accept payment and issue receipt
Enter patient information onto the clinical system as required
Ensure that relevant correspondence and reports and results and scanned onto the patient record accurately and in a timely manner
Ensure that consulting rooms are checked at the end of the day and are left tidy and secure
Undertake any training whether in house or at outside agencies as may be deemed necessary by the Practice Manager
Training:
Business Admin Level 3 Apprenticeship Standard
End Point Assessment
English and maths functional skills, if required, which will be delivered via online training sessions for 1 hour per week
Training schedule has yet to be agreed. Details will be made available at a later date
Training Outcome:Possible permanent position after apprenticeship.Employer Description:Highfields Medical Centre and its branch site located in Belgrave are looking to recruit a full-time Patient Services Advisor Apprentice (37.5 hours), to provide a friendly, confidential and professional service to our patients. We are a busy medical practice of two sites with a capitation of approx. 10,000 patients.
Do you have a passion for patient care? Are you professional and willing to go that extra step? Can you communicate effectively by telephone, face to face and in writing? Are you organised by nature? Are you looking for a challenging but rewarding role?
We are looking for a highly motivated, energetic and enthusiastic team member with excellent communication skills. Your ability to be proactive and experience of working in a customer care and administrative environment will deliver constantly improving levels of service. As a Patient Services Advisor, when dealing with the Public, you must be compassionate and discrete; with initiative to work effectively alone and efficiently as part of a team in a very busy, pressurized environment.
You will be required to work across both sites, shifts between 7.45am and 6.30pm Monday Wednesday and Friday, up until 8pm on Tuesday and Thursday & occasional Saturday’s.
You must have excellent IT skills and be a competent user of Word. Importantly, excellent communication and telephone skills coupled with previous reception and administrative skills and experience are essential along with an ability to prioritise and multitask.
Primary Care, within which General Practice sits, is evolving all the time and you must be able to demonstrate a commitment to cover all the multi-facet roles undertaken within a dedicated team, across both sites.
You will be automatically be enrolled in the NHS pension scheme.
Full training will be given to the right candidate along with a structured induction.Working Hours :Monday, Wednesday and Friday, 07:45 - 18:30.
Tuesday and Thursday, 07:45 - 20:00.
Occasional Saturdays (Shifts for the above 7.5 hours a day to be agreed in advance). 37.5 hours in total per week.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Confident Telephone Skills....Read more...
To work as part of a team as the first point of contact for customers accessing Council services in person, over the telephone or digitally, providing a customer focused service using initiative and problem-solving skills. Taking responsibility for resolving queries or taking appropriate action.
Receiving, recording, diagnosing and prioritising enquiries, including repairs orders, operating a repairs appointment system, working in a Repairs Call Handling Centre and making arrangements for home visits.
Report any repairs, maintenance, health and safety hazards, customer enquiries, breaches of tenancy, safeguarding or vulnerability that are identified during day to day activities.
Effectively communicate in a customer care environment including introducing yourself to customers, explaining your role and ensuring satisfaction upon completion of service delivery.
To develop and maintain good working relationships with tenants, leaseholders, residents and service users to actively promote the provision of high quality services.
Maintaining an effective and efficient data filing and management information system including inputting and retrieving statistical information, programmes of works, spreadsheets, etc.
Liaise with Suppliers and Sub-contractors to order, store and issue materials in accordance with the relevant processes.
Processing of orders and invoices on behalf of the Authority in accordance with the relevant procedures.
Undertake a range of general administrative duties such as, filing, writing letters of a basic and routine nature, the completion and circulation of minutes etc.
Deal with routine face to face and telephone enquiries including requests for general information.
To maintain an effective service, understanding and competently using the digital systems employed within the Council.
Handling of telephone payments for Home Improvement scheme.
Provide advice and guidance to tenants in relation to repair and maintenance matters.
Operate according to the Council’s corporate values and codes of behaviour.
Ensure at all times all Health & Safety legislation requirements are met and that the Council’s Health & Safety Policy, its arrangements and procedures are implemented. This includes, where applicable, taking responsibility for personal health and safety and having regard to other persons affected by the performance of the duties of the post; ensuring that risk management objectives are delivered and other risk management activities effectively implemented and monitored.
Exercise proper care in handling, operating or safeguarding any equipment, vehicle or appliance provided, used or issued for the performance of the duties of the post.
Have a commitment to and understanding of the Council’s approach to equality and diversity and promote and deliver fair, sensitive and quality services.
Comply with all relevant Council policies and procedures including financial regulations, code of conduct, HR policies / procedures, Data Protection, Freedom of Information Act and ICT Codes of Practice.
Adhere to relevant working practices, methods and procedures and undertake relevant training and development as required and respond positively to new and alternative ways of working.
Carry out any other reasonable duties and responsibilities commensurate with the grade and level of responsibility of the post.
Engage with digital models of service delivery and support the implementation of digital working methods.
Manage and / or use resources in ways that ensure value for money and supporting the commercialism agenda.
Demonstrate a commitment to the delivery of excellent service for all customers and service users.
Work effectively with all departments of the Council to ensure the delivery of quality services.
Training:As part of the apprenticeship, you will undertake a Level 3 Business Administration Apprenticeship with West Nottinghamshire College, alongside your on-the-job learning and development.
You must be able to attend all required college sessions and complete the apprenticeship requirements successfully.
Training Outcome:Full time position upon completion of apprenticeship. Employer Description:As one of the largest employers in the area we offer a wide range of services across the district including housing repairs, parks and green spaces, neighbourhood wardens, environmental health, planning and customer services to name just a few.We are located near to the M1 and most of our sites are on a bus route or are within walking distance of a train station.Working Hours :Monday to Friday 37 hours. Shifts TBC.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Mobile Auditor (RAS-SCI)
Crawley Full-time Permanent. £28,246.4 per Annum
At RAS Supply Chain Integrity, we protect stock accuracy for major Retailers across their supply chains. From inbound deliveries to outbound dispatch or at the back-door of the stores, we make sure stock is right, errors are caught early, and retailers can trust what reaches their shelves.
We are looking for Mobile Auditors to join our UK-wide mobile audit team and lead daily stock accuracy checks.
The Role
This is a hands-on role based on a geographical location working at our customers stores or DC’s. You’ll take responsibility for daily auditing output and accuracy, ensuring stock matches paperwork, delivery requests, and operational expectations. You’ll manage your own schedule and route, deliver audits, drive performance, and keep standards consistently high. If you’re naturally precise, enjoy structured work, and take pride in getting it right first time, prefer to move around for work, this role is for you.
What you’ll be doing
Leading daily stock accuracy audits on pallets, cages, and trailer loads
Checking outbound or inbound loads against driver paperwork
Verifying incoming deliveries and highlighting discrepancies quickly
Monitoring audit data to spot trends, errors, and performance gaps
Ensuring daily KPIs are achieved across both quality and output
Maintaining clear documentation and audit records
Supporting continuous improvement and raising standards on site
Managing your own time and delivery
What We’re Looking For
You’ll suit this role if you’re accurate, structured, and confident leading others.
You’ll need
Experience in a warehouse environment (audit, checking, stock control, dispatch, or similar)
Strong attention to detail and confidence with basic calculations
Comfortable leading a team and managing performance
Clear communication skills, both written and verbal
Basic Microsoft Excel and Word knowledge
Able to stay focused and consistent in a fast-paced environment
Must be aged 18+
Driving License essential, vehicle preferred.
Hours and Shift Pattern
40 hours per week (plus daily 30-minute unpaid break)
5 days out of 7
Working environment: Ambient
Why Join RAS Supply Chain Integrity?
This isn’t just warehouse work. It’s quality control at scale.
RAS Supply Chain Integrity is the globe’s only end-to-end stock audit provider, trusted by some of the world’s largest retailers to protect accuracy from distribution centre to store.
When you join us, you’re part of a leading organisation that:
Works at the heart of major retail supply chains
Protects service levels, customer trust, and product availability
Uses data and audit insight to improve performance, not just report issues
If you want to work for a business that is setting the standard for stock accuracy, and you care about getting it right first time, we want to hear from you.
Apply now and become part of a team trusted by the world’s biggest retailers to keep supply chains accurate, efficient, and error-free.
About the Position
Full-time, permanent role
Regional based
Full training provided
Salary: £ 28,246.4 per annum
Access to Stream.co (formerly Wagestream), enabling draw down of your wage, when you need it
Flexible working shifts patterns – just ask!
Competitive salary with optional pension scheme
Regular overtime is available
Free onsite parking & subsidised canteen
Recognition Awards and Incentives
Genuine career progression
Refer a friend bonus
Vehicle provided or Vehicle Allowance paid or Mileage paid
This role is being managed by RAS Supply Chain Integrity. For a confidential chat about this vacancy or other opportunities, call 01689 879444 or 07769280962.
By applying, you consent to us holding and processing your data in line with UK GDPR. To access, correct, erase, or restrict use of your data, contact jobsatsupplychainintegrity.careers@supplychainintegrity.eu.....Read more...
Mobile Auditor (RAS-SCI)
Crawley Full-time Permanent. £28,246.4 per Annum
At RAS Supply Chain Integrity, we protect stock accuracy for major Retailers across their supply chains. From inbound deliveries to outbound dispatch or at the back-door of the stores, we make sure stock is right, errors are caught early, and retailers can trust what reaches their shelves.
We are looking for Mobile Auditors to join our UK-wide mobile audit team and lead daily stock accuracy checks.
The Role
This is a hands-on role based on a geographical location working at our customers stores or DC’s. You’ll take responsibility for daily auditing output and accuracy, ensuring stock matches paperwork, delivery requests, and operational expectations. You’ll manage your own schedule and route, deliver audits, drive performance, and keep standards consistently high. If you’re naturally precise, enjoy structured work, and take pride in getting it right first time, prefer to move around for work, this role is for you.
What you’ll be doing
Leading daily stock accuracy audits on pallets, cages, and trailer loads
Checking outbound or inbound loads against driver paperwork
Verifying incoming deliveries and highlighting discrepancies quickly
Monitoring audit data to spot trends, errors, and performance gaps
Ensuring daily KPIs are achieved across both quality and output
Maintaining clear documentation and audit records
Supporting continuous improvement and raising standards on site
Managing your own time and delivery
What We’re Looking For
You’ll suit this role if you’re accurate, structured, and confident leading others.
You’ll need
Experience in a warehouse environment (audit, checking, stock control, dispatch, or similar)
Strong attention to detail and confidence with basic calculations
Comfortable leading a team and managing performance
Clear communication skills, both written and verbal
Basic Microsoft Excel and Word knowledge
Able to stay focused and consistent in a fast-paced environment
Must be aged 18+
Driving License essential, vehicle preferred.
Hours and Shift Pattern
40 hours per week (plus daily 30-minute unpaid break)
5 days out of 7
Working environment: Ambient
Why Join RAS Supply Chain Integrity?
This isn’t just warehouse work. It’s quality control at scale.
RAS Supply Chain Integrity is the globe’s only end-to-end stock audit provider, trusted by some of the world’s largest retailers to protect accuracy from distribution centre to store.
When you join us, you’re part of a leading organisation that:
Works at the heart of major retail supply chains
Protects service levels, customer trust, and product availability
Uses data and audit insight to improve performance, not just report issues
If you want to work for a business that is setting the standard for stock accuracy, and you care about getting it right first time, we want to hear from you.
Apply now and become part of a team trusted by the world’s biggest retailers to keep supply chains accurate, efficient, and error-free.
About the Position
Full-time, permanent role
Regional based
Full training provided
Salary: £ 28,246.4 per annum
Access to Stream.co (formerly Wagestream), enabling draw down of your wage, when you need it
Flexible working shifts patterns – just ask!
Competitive salary with optional pension scheme
Regular overtime is available
Free onsite parking & subsidised canteen
Recognition Awards and Incentives
Genuine career progression
Refer a friend bonus
Vehicle provided or Vehicle Allowance paid or Mileage paid
This role is being managed by RAS Supply Chain Integrity. For a confidential chat about this vacancy or other opportunities, call 01689 879444 or 07769280962.
By applying, you consent to us holding and processing your data in line with UK GDPR. To access, correct, erase, or restrict use of your data, contact jobs@supplychainintegrity.eu....Read more...
