You will learn how to:
Monitor and maintain systems and networks
Installation, configuration and management of systems
Diagnose faults and solve technical issues by phone, email or in person at the client site
Manage servers (in physical and virtual environments), implementing GPO and synchronisation with cloud technologies (Office 365)
Work to strict SLA’s
Update and maintain internal documentation and ticket systems
Communicate clearly to clients in non-technical jargon
Training Outcome:
The successful candidate may be chosen to have a full-time role after completing their apprenticeship
Employer Description:At Ensor our managed IT services cover your IT systems, PCs, and tech. Our solutions cover remote assistance, ad hoc, emergency response, IT consultancy and managed support. We can provide broadband, telephony, hosting, antivirus and IT hardware. We provide software, IT auditing, network data cabling and website design services if required.Working Hours :Monday - Friday, 8.30am - 5.00pmSkills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Team working,Initiative,Full UK Driving License....Read more...
