Be part of our award-winning first-line customer support team, handling calls and emails, logging tickets, and resolving VoIP and broadband issues
You’ll receive expert training from experienced engineers, gain real-world telecoms experience, and build the technical and communication skills to progress into a full-time Customer Support Engineer role
A fantastic opportunity to start your tech career with full training and development
Training:Information Communications Technician Level 3 Apprenticeship Standard:
The successful candidate will undertake a 22 month, nationally recognised qualification through TDM
This is a work-based learning programme which will require commitment to block weeks in an online training room once every quarter working towards the qualification along with weekly off the job training and monthly coaching sessions
You will be required to demonstrate through the standard that you meet all competencies and behaviours, which will lead to the achievement of the qualification
These block weeks will take place online
You will have a designated mentor in the workplace to support your learning and at the end of programme will be assessed via an external assessment body
This is a Level 3 qualification.
Knowledge Areas Include:
Hardware and Networking
Software and Security
ICT Administration
Training Outcome:
Opportunity to progress or full-time employment and progress on to a degree for the right person
Employer Description:We’re a leading-edge telecoms company based in Bromsgrove providing Hosted Telephony, VoIP and AI-driven communication solutions to businesses across the UK. We may be small, but we’re growing fast and passionate about delivering brilliant customer experiences. Joining our team means you’ll get hands-on experience with modern telecoms technology and support systems, guided by experienced engineers who’ll help you build a strong foundation for your future career in tech.Working Hours :Monday- Friday
9am- 5pmSkills: Communication skills,IT skills,Problem solving skills,Team working,Enthusiasm,Broadband/Networking Knowledge....Read more...
Key responsibilities:
Be an individual contributor to the assigned modules and to support the team technically
Triage field issues via log collection and analysis
Exposure to design and architecture of embedded systems.
Work closely with technical leads and architects to gather detailed requirements to design and implement features.
Work with fellow developers on software for timely delivery of products
Essential skills, characteristics and experience
Technical Skills
Understands Home Gateways / wireless routers
Experience in networking features & protocols – 802.11,
Routing, Bridging, DHCP, NAT, IPv6, Firewall, QoS, PPPoE
Work experience in Linux networking stack, Slow & Fast Data path
Linux system programming, application development experience and debugging skills
Good programming skills are preferred
Good at Analytical, logical reasoning
Experience
A-Level or similar qualification in Computer or Electrical engineering or relevant experience
Language Skills
Strong design and development skill in C , Linux and or Networking
Training:During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Software Developer standard.
The training covers the following core occupational duties: https://skillsengland.education.gov.uk/apprenticeships/st0116-v1-2 Training Outcome:Upon completion, the successful application will have a Level 4 qualification as a software developer.Employer Description:Vantiva is a global leader in connectivity technologies, specializing in broadband, video, and IoT solutions, with a rich history and a commitment to innovation and sustainability.Working Hours :Monday - Friday, times to be confirmed.Skills: Communication skills,IT skills,Problem solving skills,Administrative skills,Number skills,Team working,Initiative....Read more...
