Be part of our award-winning first-line customer support team, handling calls and emails, logging tickets, and resolving VoIP and broadband issues
You’ll receive expert training from experienced engineers, gain real-world telecoms experience, and build the technical and communication skills to progress into a full-time Customer Support Engineer role
A fantastic opportunity to start your tech career with full training and development
Training:
Information Communications Technician Level 3 Apprenticeship Standard
The successful candidate will undertake a 22-month nationally recognised qualification through TDM
This work-based programme includes quarterly online block weeks, weekly off-the-job training and monthly coaching sessions
The apprentice will have a workplace mentor and will complete an external end-point assessment
Knowledge areas include:
Hardware and networking
Software and security
ICT administration
Training Outcome:
Opportunity to progress or full-time employment and progress on to a degree for the right person
Employer Description:We’re a leading-edge telecoms company based in Bromsgrove providing Hosted Telephony, VoIP and AI-driven communication solutions to businesses across the UK. We may be small, but we’re growing fast and passionate about delivering brilliant customer experiences. Joining our team means you’ll get hands-on experience with modern telecoms technology and support systems, guided by experienced engineers who’ll help you build a strong foundation for your future career in tech.Working Hours :Monday- Friday
9am- 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Analytical skills,Logical,Initiative,Non judgemental,Patience....Read more...
Duties include but not limited to:
Carry out customer health checks for existing customers
Provide advice, support and solutions to customer queries
Answer inbound customer calls and gather detailed information
Deliver excellent aftercare support to existing customers
Manage customer expectations and maintain high levels of customer satisfaction
Use AI tools to gather information and update customer records and spreadsheets
Complete customer surveys with prospective new customers over the phone
Use CRM systems and other internal software to record and manage customer information
Build strong relationships with customers through effective questioning, listening and communication
Identify customer needs and requirements
Gather and qualify information from prospective customers
Pass qualified leads to Account Managers for follow up and sales closure
Support a range of business projects and administrative activities
Training Outcome:Once completed Level 2 to then complete Level 3, with full time position for right candidate once Level 2 & Level 3 completedEmployer Description:The Calls Warehouse has been trading as an independent Telecommunications provider since 2014. We are a small business focusing on Broadband, Voip/Cloud Phones, Gas & Electricity, Mobile Sim cards for Business customers based in the UK. We have an existing client base of over 1200 customers. We are a small company that believes people are the most important part of any business, whether that be employees or customers - no one is just a number!Working Hours :Mon - Thur: 9.30 - 4pm (1 hour lunch)
Friday: 09.30 - 3pm (1 hour lunch)Skills: Communication skills,Attention to detail,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Friendly & Pleasant....Read more...
