Job title: Senior Segment Marketing ManagerOffice location with Hybrid working: Hammersmith, LondonSalary: Negotiable, depending on experienceAbout the role and the Team:The Senior Segment Marketing Manager (New Build) leads the marketing strategy for one of Hyperoptic's most successful and strategically important growth segments. You'll be responsible for developing insight-led marketing strategies that drive subscriber growth, maximise penetration and bring to life one of Hyperoptic's most compelling propositions - fibre broadband ready from day one, with a pre-installed router enabling customers to get online as soon as they move into their new home.Working across Brand, CRM, Digital, Sales, Property and Commercial teams, you'll create compelling customer experiences throughout the home-buying journey, whilst collaborating with property developers to identify new growth opportunities and maximise Hyperoptic's presence within sales and marketing suites.As the marketing lead for the New Build segment, you'll champion the voice of the customer across the business, ensuring customer insight and marketing priorities are represented in cross-functional discussions and senior forums. You'll build strong relationships across teams, influence decision-making and help shape initiatives that deliver exceptional customer experiences and commercial growth.This is a varied role for a marketer who loves combining creativity with commercial thinking. We're looking for someone who enjoys getting stuck in, thrives in a fast-paced environment and is equally comfortable developing strategy, writing campaign briefs and rolling up their sleeves to deliver outstanding marketing. What will you be doing? Become the marketing expert for the New Build customer, understanding their needs and the home-buying journey.Develop insight-led go-to-market strategies and campaigns that bring Hyperoptic's unique Day One Connectivity proposition to life.Create compelling customer experiences across every touchpoint, from sales and marketing suites through to move-in communications.Build strong relationships with property developers and internal stakeholders to identify new marketing and growth opportunities.Inspire and lead cross-functional teams to deliver integrated marketing campaigns that drive subscriber growth.Own the end-to-end planning, execution, and optimisation of cross-channel marketing campaigns.Develop and deliver quarterly marketing plans with a strong focus on high-impact offline and integrated campaigns.Forecast acquisition, renewals, churn, and subscriber performance to support commercial decision-making.Define the most effective go-to-market strategies to maximise customer acquisition, penetration, and lifetime value.Partner with cross-functional teams to ensure campaigns are delivered seamlessly and achieve maximum ROI.Lead virtual teams, providing clear direction and influencing stakeholders to deliver against shared objectives.Champion a culture of testing, experimentation, and continuous optimisation, using data and performance insights to improve campaign effectiveness.What we are looking for?: Significant experience in a customer acquisition role within a subscription-based business.A proven track record of delivering successful marketing campaigns.Strong experience developing customer segmentation strategies and executing targeted marketing initiatives.Excellent analytical skills with the ability to translate complex data into clear insights and actionable recommendations.Outstanding stakeholder management and influencing skills, with experience leading cross-functional or virtual teams.The ability to balance strategic thinking with hands-on delivery in a fast-paced, high-growth environment.Exceptional organisational skills, managing multiple priorities while maintaining attention to detail.A resilient, results-oriented mindset with a passion for continuous improvement and commercial success.A degree in Marketing, Business, or a related discipline is desirable.Why work for us? We're in our customer's corner and our vision is to be the UK's most loved and desired broadband provider, that shows the way broadband is done! Awarded Broadband Provider of the Year 2023 Uswitch Telecoms Awards, as voted for by 20,000 customers, plus Fair Terms Gold Award 2023. We're also very proud to have been awarded Great Place to Work Certification (2022-23) and UK's Best Workplaces for Wellbeing (2022) Some of our key Benefits Global Remote working for up to 2 week per year for those who are able to work remotely25 days' paid holiday increasing each year, to a max of 35Extra days off for your birthday, moving home, wedding/civil partnership and to volunteer Private medical Insurance provided by AXA health Life assurance giving you cover of 4 times your base salary Partnership with the Kings Trust Our pension scheme matches your contributions up to 4% Retail offers — discounts from hundreds of recognisable brands Free Hyperoptic broadband if you live in a Hyperoptic area Enhanced pay for new parents We're committed to providing equal opportunities to all applicants and employees. In fact, this is at the heart of our culture and values. We welcome applications from candidates from all walks of life. What happens next? You apply We carefully review your applicationWe'll get back to you — even if it's a no (for now) For more information on the Hiring Manager or team for this role, please reach out to Emma.Mantle@hyperoptic.com who can support with additional questions.....Read more...
The primary responsibility of the role is to support the Hot Fire Test teams across all engine test cells. This involves site maintenance, upkeep, and preparation activities before and after hot fire testing, as well as set-down activities post-test.
Key Responsibilities
Perform site maintenance and assist in site set-up and take-down activities related to testing.
Maintain and manage Ground Support Equipment (GSE), ensuring it meets operational requirements.
Test and verify broadband seismic instruments, including surface and borehole setups.
Engage with database management for equipment tracking and test documentation.
Handle and operate vacuum and pressure systems as needed.
Conduct tests on electrical motors and oversee the function testing of all engines.
Prepare and produce detailed test procedures for use by the test team during operations.
Requirements
Experience working in the space industry, with a strong understanding of relevant technologies and standards.
Proficiency in database management for tracking and documentation purposes.
Familiarity with vacuum and pressure systems.
Hands-on experience in testing electrical motors and conducting function tests on engines.
Demonstrated ability to prepare comprehensive test procedures.....Read more...
The primary responsibility of the role is to support the Hot Fire Test teams across all engine test cells. This involves site maintenance, upkeep, and preparation activities before and after hot fire testing, as well as set-down activities post-test.
Key Responsibilities
Perform site maintenance and assist in site set-up and take-down activities related to testing.
Maintain and manage Ground Support Equipment (GSE), ensuring it meets operational requirements.
Test and verify broadband seismic instruments, including surface and borehole setups.
Engage with database management for equipment tracking and test documentation.
Handle and operate vacuum and pressure systems as needed.
Conduct tests on electrical motors and oversee the function testing of all engines.
Prepare and produce detailed test procedures for use by the test team during operations.
Requirements
Experience working in the space industry, with a strong understanding of relevant technologies and standards.
Proficiency in database management for tracking and documentation purposes.
Familiarity with vacuum and pressure systems.
Hands-on experience in testing electrical motors and conducting function tests on engines.
Demonstrated ability to prepare comprehensive test procedures.....Read more...
This role will give the successful candidate the opportunity to develop and use skills in data analysis, data manipulation, data visualisation and data science to support Ofcom’s work in regulating the UK’s communication markets. Data professionals in the R&I team are supported and empowered to display strong analytical skills, using a range of tools and innovative techniques, to provide robust evidence to power Ofcom’s policy and decision making. They lead and contribute to high quality analysis of communications market data and deliver high quality internal and external publications. The successful candidate for this role will be enrolled in a Level 6 Data Scientist Integrated Degree Apprenticeship.
Your Key Responsibilities
Use data analysis and visualisation tools to explore, transform and analyse datasets of varying sizes and structures from a range of sources, producing clear, repeatable and robust findings.
Data Scientist Apprentice Strategy and Research Group Manchester
Present analysis in a concise, clear, and easily accessible way using graphs, charts, well-written text, interactive reports and presentations.
Engage with project teams in Strategy and Research Group and throughout Ofcom to determine and satisfy their analysis requirements.
Inclusivity is at the heart of what we do.Training:BPP apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.Training Outcome:Opportunity for a full-time role upon the successful completion of the apprenticeship, subject to performance and a permanent position being available.Employer Description:Ofcom is the regulator for the communications services that we use and rely on each day.
We make sure people get the best from their broadband, home phone and mobile services, as well as keeping an eye on TV and radio.
We also oversee the universal postal service, which means Royal Mail must deliver and collect letters six days a week, and parcels five days a week, at an affordable and uniform price throughout the UK.
We look after the airwaves used by wireless devices like cordless phones, walkie talkies and even some car keys and doorbells.
We also help make online services safer for the people who use them, by making sure companies have effective systems in place to protect users from harm.
We also help to make sure people don’t get scammed and are protected from bad practices. This is particularly important for vulnerable or older people.
Our duties come from Parliament. Our priority is to look after you, and we sometimes do this by promoting competition among companies we regulate.
We provide advice and information to thousands of people each year, through our website and call centre. We register complaints from people and businesses, which helps us to take action against firms when they let their customers down. Parliament has not given us powers to resolve people’s complaints about their broadband, home phone or mobile phone. Instead, these can be considered by alternative dispute resolution services.
We also help to make sure people across the UK are satisfied with what they see and hear on TV and radio, and that programmes reflect the audiences they serve. We consider every complaint we receive from viewers and listeners. Often, we investigate further and we sometimes find broadcasters in breach of our rules.
We are independent and funded by fees paid to us by the companies we regulate.Working Hours :Monday - Friday, 9:00am - 5:00pm.Skills: Communication skills,Attention to detail,Problem solving skills,Curiosity,Excellent numeracy skills,Collaborative skills,Methodical & logical approach,Enthusiasm & commitment....Read more...
Be part of our award-winning first-line customer support team, handling calls and emails, logging tickets, and resolving VoIP and broadband issues
You’ll receive expert training from experienced engineers, gain real-world telecoms experience, and build the technical and communication skills to progress into a full-time Customer Support Engineer role
A fantastic opportunity to start your tech career with full training and development
Training:
Information Communications Technician Level 3 Apprenticeship Standard
The successful candidate will undertake a 22-month nationally recognised qualification through TDM
This work-based programme includes quarterly online block weeks, weekly off-the-job training and monthly coaching sessions
The apprentice will have a workplace mentor and will complete an external end-point assessment
Knowledge areas include:
Hardware and networking
Software and security
ICT administration
Training Outcome:
Opportunity to progress or full-time employment and progress on to a degree for the right person
Employer Description:We’re a leading-edge telecoms company based in Bromsgrove providing Hosted Telephony, VoIP and AI-driven communication solutions to businesses across the UK. We may be small, but we’re growing fast and passionate about delivering brilliant customer experiences. Joining our team means you’ll get hands-on experience with modern telecoms technology and support systems, guided by experienced engineers who’ll help you build a strong foundation for your future career in tech.Working Hours :Monday- Friday
9am- 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Analytical skills,Logical,Initiative,Non judgemental,Patience....Read more...
Duties include but not limited to:
Carry out customer health checks for existing customers
Provide advice, support and solutions to customer queries
Answer inbound customer calls and gather detailed information
Deliver excellent aftercare support to existing customers
Manage customer expectations and maintain high levels of customer satisfaction
Use AI tools to gather information and update customer records and spreadsheets
Complete customer surveys with prospective new customers over the phone
Use CRM systems and other internal software to record and manage customer information
Build strong relationships with customers through effective questioning, listening and communication
Identify customer needs and requirements
Gather and qualify information from prospective customers
Pass qualified leads to Account Managers for follow up and sales closure
Support a range of business projects and administrative activities
Training Outcome:Once completed Level 2 to then complete Level 3, with full time position for right candidate once Level 2 & Level 3 completedEmployer Description:The Calls Warehouse has been trading as an independent Telecommunications provider since 2014. We are a small business focusing on Broadband, Voip/Cloud Phones, Gas & Electricity, Mobile Sim cards for Business customers based in the UK. We have an existing client base of over 1200 customers. We are a small company that believes people are the most important part of any business, whether that be employees or customers - no one is just a number!Working Hours :Mon - Thur: 9.30 - 4pm (1 hour lunch)
Friday: 09.30 - 3pm (1 hour lunch)Skills: Communication skills,Attention to detail,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Friendly & Pleasant....Read more...
