The primary responsibility of the role is to support the Hot Fire Test teams across all engine test cells. This involves site maintenance, upkeep, and preparation activities before and after hot fire testing, as well as set-down activities post-test.
Key Responsibilities:
Perform site maintenance and assist in site set-up and take-down activities related to testing.
Maintain and manage Ground Support Equipment (GSE), ensuring it meets operational requirements.
Test and verify broadband seismic instruments, including surface and borehole setups.
Engage with database management for equipment tracking and test documentation.
Handle and operate vacuum and pressure systems as needed.
Conduct tests on electrical motors and oversee the function testing of all engines.
Prepare and produce detailed test procedures for use by the test team during operations.
Requirements:
Experience working in the space industry, with a strong understanding of relevant technologies and standards.
Proficiency in database management for tracking and documentation purposes.
Familiarity with vacuum and pressure systems.
Hands-on experience in testing electrical motors and conducting function tests on engines.
Demonstrated ability to prepare comprehensive test procedures.....Read more...
The primary responsibility of the role is to support the Hot Fire Test teams across all engine test cells. This involves site maintenance, upkeep, and preparation activities before and after hot fire testing, as well as set-down activities post-test.
Key Responsibilities:
Perform site maintenance and assist in site set-up and take-down activities related to testing.
Maintain and manage Ground Support Equipment (GSE), ensuring it meets operational requirements.
Test and verify broadband seismic instruments, including surface and borehole setups.
Engage with database management for equipment tracking and test documentation.
Handle and operate vacuum and pressure systems as needed.
Conduct tests on electrical motors and oversee the function testing of all engines.
Prepare and produce detailed test procedures for use by the test team during operations.
Requirements:
Experience working in the space industry, with a strong understanding of relevant technologies and standards.
Proficiency in database management for tracking and documentation purposes.
Familiarity with vacuum and pressure systems.
Hands-on experience in testing electrical motors and conducting function tests on engines.
Demonstrated ability to prepare comprehensive test procedures.....Read more...
Answering telephone service calls, respond to customers e-mails, letters, files and payments
Offering advice, guidance and support to customers
To provide 1st line support ensuring that all customer incidents and requests are resolved within our SLA’s
Accurate input of data
Setting up meetings via outlook, inviting attendees and booking the meeting room
Minute taking
Using IT system applications including Word, Excel and CRM databases and reviewing current systems or processes to identify improvements
To action improvement tasks by coaching and mentoring others
Ad-hoc duties providing support to other members of staff
Training:Level 3 Business Administrator apprenticeship standard, including:
Knowledge, Skills & Behaviours
End-Point Assessment
Training Outcome:
Possibility of a full-time position for the right candidate upon successful completion of the apprenticeship
Employer Description:Founded in 1992, Digitel Europe Limited is a recognised and established leader of business communications in the U.K. We provide customers with quality solutions by reducing communication costs, increasing operating efficiency and enhancing customer service. The services we offer include phone systems, broadband and video conferencing.Working Hours :Monday to Friday
9am to 5:30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Team working....Read more...
.NET Software Engineer, C#, WPF - Mobile Telecommunications – Berlin, Germany
(Tech stack: .NET Software Engineer, C#, WPF, Azure SQL, MVVM, Prism, TDD, Agile, Programmer, Developer, Architect, Softwareentwickler, Entwickler, .NET Software Engineer)
Established in the early 1990s our client is an instantly recognizable brand within the mobile telecommunications arena. They are widely recognized as innovators within the market and were the first company to deliver phone trainers, full length music player downloads, commercial TV and mobile broadband to its customers.
They are now looking to extend their brand beyond mobile with the launch of several new products. As such they are looking to recruit 6 .NET Software Engineer to help design and develop the .NET / C# software applications that will be the backbone of this exciting new generation of products and services.
The ideal .NET Software Engineer candidates will have a skill set that encompasses: .NET, C#, WPF and Azure SQL. Our client can provide training in: .NET 9, MongoDB, MVVM, Prism, continuous integration, dependency injection, TDD and Agile (Scrum / Kanban).
This is a truly exciting opportunity to work on complex enterprise level, Greenfield .NET / C# projects and to develop revolutionary products that will be the envy of the industry.
Location: Berlin, Germany / Remote Working
Salary: €50.000 - €70.000 + Bonus + Benefits
Applicants must be based in Germany and have the right to work in Germany even though remote working is available.
Noir continues to be the leading Microsoft recruitment agency; we can help you make the right career decisions!
NOIRGERMANYRECSP2NOIRGERMANYRECNOIREUROPEREC
NC/BK/BERWPF5070....Read more...
.NET Software Engineer, C#, WPF - Mobile Telecommunications – St Gallen, Switzerland
(Tech stack: .NET Software Engineer, C#, WPF, Azure SQL, MVVM, Prism, TDD, Agile, Programmer, Developer, Architect, Softwareentwickler, Entwickler, .NET Software Engineer)
Established in the early 1990s our client is an instantly recognizable brand within the mobile telecommunications arena. They are widely recognized as innovators within the market and were the first company to deliver phone trainers, full length music player downloads, commercial TV and mobile broadband to its customers.
They are now looking to extend their brand beyond mobile with the launch of several new products. As such they are looking to recruit 6 .NET Software Engineer to help design and develop the .NET / C# software applications that will be the backbone of this exciting new generation of products and services.
The ideal .NET Software Engineer candidates will have a skill set that encompasses: .NET, C#, WPF and Azure SQL. Our client can provide training in: .NET 9, MongoDB, MVVM, Prism, continuous integration, dependency injection, TDD and Agile (Scrum / Kanban).
This is a truly exciting opportunity to work on complex enterprise level, Greenfield .NET / C# projects and to develop revolutionary products that will be the envy of the industry.
Location: St Gallen, Switzerland / Remote Working
Salary: CHF 115.000 – CHF 140.000 + Bonus + Benefits
Applicants must be based in Switzerland and have the right to work in Switzerland even though remote working is available.
Noir continues to be the leading Microsoft recruitment agency; we can help you make the right career decisions!
NOIRSWITZERLANDRECSP2NOIRSWITZERLANDRECNOIREUROPEREC
NC/BK/STGWPF115140....Read more...
.NET Software Engineer, C#, WPF - Mobile Tech – Frankfurt, Germany
(Tech stack: .NET Software Engineer, C#, WPF, Azure SQL, MVVM, Prism, TDD, Agile, Programmer, Developer, Architect, Softwareentwickler, Entwickler, .NET Software Engineer)
Established in the early 1990s our client is an instantly recognizable brand within the mobile telecommunications arena. They are widely recognized as innovators within the market and were the first company to deliver phone trainers, full length music player downloads, commercial TV and mobile broadband to its customers.
They are now looking to extend their brand beyond mobile with the launch of several new products. As such they are looking to recruit 6 .NET Software Engineer to help design and develop the .NET / C# software applications that will be the backbone of this exciting new generation of products and services.
The ideal .NET Software Engineer candidates will have a skill set that encompasses: .NET, C#, WPF and Azure SQL. Our client can provide training in: .NET 9, MongoDB, MVVM, Prism, continuous integration, dependency injection, TDD and Agile (Scrum / Kanban).
This is a truly exciting opportunity to work on complex enterprise level, Greenfield .NET / C# projects and to develop revolutionary products that will be the envy of the industry.
Location: Frankfurt, Germany / Remote Working
Salary: €75.000 - €95.000 + Bonus + Benefits
Applicants must be based in Germany and have the right to work in Germany even though remote working is available.
Noir continues to be the leading Microsoft recruitment agency; we can help you make the right career decisions!
NOIRGERMANYRECSP2NOIRGERMANYRECNOIREUROPEREC
NC/BK/FRAWPF7595....Read more...
.NET Software Engineer, C#, WPF - Mobile Telecommunications – Innsbruck, Austria
(Tech stack: .NET Software Engineer, C#, WPF, Azure SQL, MVVM, Prism, TDD, Agile, Programmer, Developer, Architect, Softwareentwickler, Entwickler, .NET Software Engineer)
Established in the early 1990s our client is an instantly recognizable brand within the mobile telecommunications arena. They are widely recognized as innovators within the market and were the first company to deliver phone trainers, full length music player downloads, commercial TV and mobile broadband to its customers.
They are now looking to extend their brand beyond mobile with the launch of several new products. As such they are looking to recruit 6 .NET Software Engineer to help design and develop the .NET / C# software applications that will be the backbone of this exciting new generation of products and services.
The ideal .NET Software Engineer candidates will have a skill set that encompasses: .NET, C#, WPF and Azure SQL. Our client can provide training in: .NET 9, MongoDB, MVVM, Prism, continuous integration, dependency injection, TDD and Agile (Scrum / Kanban).
This is a truly exciting opportunity to work on complex enterprise level, Greenfield .NET / C# projects and to develop revolutionary products that will be the envy of the industry.
Location: Innsbruck, Austria / Remote Working
Salary: €60.000 - €85.000 + Bonus + Benefits
Applicants must be based in Austria and have the right to work in Austria even though remote working is available.
Noir continues to be the leading Microsoft recruitment agency; we can help you make the right career decisions!
NOIRAUSTRIARECSP2NOIRAUSTRIARECNOIREUROPEREC
NC/BK/INN6085....Read more...
.NET Software Engineer, C#, WPF - Mobile Telecommunications – Essen, Germany
(Tech stack: .NET Software Engineer, C#, WPF, Azure SQL, MVVM, Prism, TDD, Agile, Programmer, Developer, Architect, Softwareentwickler, Entwickler, .NET Software Engineer)
Established in the early 1990s our client is an instantly recognizable brand within the mobile telecommunications arena. They are widely recognized as innovators within the market and were the first company to deliver phone trainers, full length music player downloads, commercial TV and mobile broadband to its customers.
They are now looking to extend their brand beyond mobile with the launch of several new products. As such they are looking to recruit 6 .NET Software Engineer to help design and develop the .NET / C# software applications that will be the backbone of this exciting new generation of products and services.
The ideal .NET Software Engineer candidates will have a skill set that encompasses: .NET, C#, WPF and Azure SQL. Our client can provide training in: .NET 9, MongoDB, MVVM, Prism, continuous integration, dependency injection, TDD and Agile (Scrum / Kanban).
This is a truly exciting opportunity to work on complex enterprise level, Greenfield .NET / C# projects and to develop revolutionary products that will be the envy of the industry.
Location: Essen, Germany / Remote Working
Salary: €75.000 - €95.000 + Bonus + Benefits
Applicants must be based in Germany and have the right to work in Germany even though remote working is available.
Noir continues to be the leading Microsoft recruitment agency; we can help you make the right career decisions!
NOIRGERMANYRECSP2NOIRGERMANYRECNOIREUROPEREC
NC/BK/ESSWPF7595....Read more...
Holt Executive are delighted to be partnered with a global leader across the Communication and technology space to support a critical Spectrum/ Regulatory Engineering position.
Our partner provides resilient, lifesaving Communications across a number of critical sectors around the world. With over 40 years of experience our partner has been investing and developing future Communications solutions to support the unconnected.
For the Spectrum / Regulatory Engineering hire, our partner is looking for a diligent and proactive tactical thinker who can work independently and a part of a team.
Key Responsibilities for the Spectrum / Regulatory Engineer:
- Participate in national preparations for World Radiocommunication Conferences (WRCs) and ITU-R Working Parties
- Represent in regulatory committees and working groups on frequency allocation and spectrum sharing matters, for example the International Telecommunication Union (ITU) and regional organizations
- Represent in standardization bodies, such as 3GPP and ETSI
- Develop positions, strategies and input contributions for meetings
- Provide technical support on market access and business development activities
- Advise market development, commercial and engineering teams, as well as senior management, on regulatory opportunities and risks
- Plan and carry out ITU frequency coordination of networks in various frequency bands, including L-band, S-band, C-band, Ka-band and Q/V-band
- Prepare strategy for frequency coordination and orbital slot acquisition
Key Experience and Qualifications for the Spectrum / Regulatory Engineer:
- Bachelors Degree in Electrical Engineering, Science, Maths or another related technical discipline and 5+ years of professional relevant experience
- Knowledge of satellite communications systems (link budgets, general radio theory and basic orbital mechanics), national and international spectrum regulations, policies and spectrum regulatory, registration and coordination processes
- Knowledge of non-satellite wireless products, services and technologies
- Experience of working in international regulatory and standardization for a, such as ITU
- Understanding of policy and regulatory issues in the satellite sector, especially with regard to licensing and market access
- Knowledge of broadband communications, and radiofrequency spectrum technology
- Programming and interference analysis skills
If your skills and experience match this Spectrum / Regulatory Engineer opportunity, we encourage you to apply by sending your resume to info@holtexecutive.com.
....Read more...
The Company:
One of the UK’s leading manufacturers of Industrial Gearboxes, Geared Motors, Servos and Drives.??
A global leading manufacture with a multi-billion turnover.?
Full product training, career progression opportunities in commercial or technical roles.?
Benefits of the Regional Sales Manager
£50k-£60k basic salary
Bonus
Final Salary Pension
Company Car
Healthcare
Lunch Allowance
Broadband allowance
25 days annul leave + bank holidays
The Role of the Regional Sales Manager
As the Regional Sales Manager you will be managing a team of 5 Area Sales Managers.
You will be expected to manage the team day to day and to drive sales across the area, deal with 1-2-1’s, regular meetings, performance reviews and mentoring etc…
You will spend 50% of your time out with the sales tea, doing customer visits and 50% of your time doing admin, quotes and general managerial responsibilities.
Day to day running of the area, dealing with OEM's, End Users, Distributors and Machine Builders.
Looking after a budget in the area of circa £18million and looking for 3% growth.
The team are selling across their range of Geared Motors into Food & Beverage, Materials Handling, Automotive, Pharmaceutical, Construction & Building industries etc…
The Ideal Person for the Regional Sales Manager
MUST have management experience.
MUST be able to able to understand the fundamentals of Power, Speed, Torque and Inertia.
Ideally coming from a background within Mechanical Power Transmission such as Gearboxes, Geared Motors, Conveyors, Electronic Geared Motors, Servos, Inverters etc...
You will need to be able to do calculations on the basic maths around rotary to linear motion.
If you think the role of Regional Sales Manager? is for you, apply now!
Consultant: Bjorn Johnson
Email: bjorn@otrsales.co.uk
Tel no. 0208 397 4114
Candidates must be eligible to work and live in the UK.
About On Target
At On Target, we specialise in sales, technical and commercial jobs in the Engineering, Construction, Building Services, Medical & Scientific, and Commercial & Industrial Solutions sectors, enabling our consultants to become experts in their market sector. We place all levels of personnel, up to Director across the UK and internationally.....Read more...
Telecoms Account Manager
Context IT are seeking a driven, customer focused Account Manager for our Telecommunications Provider client based in London. As an Account Manager, you’ll form an integral part of their client facing team, acting as the first point of contact for a portfolio of between 80-100 SME clients.
As an Account Manager you will be reporting to Head of Sales and will work in tandem with the sales team to build direct relationships and ensure the longevity of key customers. You will be expected to maximise the potential of existing clients by understanding and identifying key requirements, whilst maintaining exceptional customer service throughout. This position is 80% account management, with 20% being new business (upselling/cross selling)
This is a fantastic opportunity for an Account Manager with some previous experience to quickly progress their career and join a business who offer significant training & progression opportunities.
Responsibilities include;
Build and maintain strong relationships with their existing clients.
Exceed expectations with a personable and proactive approach.
Develop proposals that encompass the customers’ needs and objectives
Build a strong pipeline based on Identifying opportunities with existing clients.
Becoming an industry expert, empathising, and relating to your customer’s needs.
Work alongside other departments to ensure end-to-end service
Becoming a trusted business advisor with your customers.
Experience/Qualifications:
Ideally, our client is seeking someone with previous Account Management experience with a proven ability to succeed in a competitive sales environment.
Experienced managing both Enterprise and SME clients within a Telecom/Connectivity provider.
Knowledge of Connectivity and/or Contact Centres would be hugely beneficial (Broadband/Ethernet, MPLS, WAN, LAN, VoIP, SIP, Gamma Horizon, 3CX, NFON, 8x8, Genesys Cloud etc.)
A strong customer focus mentality coupled with excellent communication and interpersonal skills is essential.
Hybrid - 1 day per week needed in their London office.
Paying up to 50k basic with double OTE
Must be eligible to work in the UK. ....Read more...
Telecoms Account Manager
Context IT are seeking a driven, customer focused Account Manager for our Telecommunications Provider client based in Stafford. As an Account Manager, you’ll form an integral part of their client facing team, acting as the first point of contact for a portfolio of between 80-100 SME clients.
As an Account Manager you will be reporting to Head of Sales and will work in tandem with the sales team to build direct relationships and ensure the longevity of key customers. You will be expected to maximise the potential of existing clients by understanding and identifying key requirements, whilst maintaining exceptional customer service throughout. This position is 80% account management, with 20% being new business (upselling/cross selling)
This is a fantastic opportunity for an Account Manager with some previous experience to quickly progress their career and join a business who offer significant training & progression opportunities.
Responsibilities include;
Build and maintain strong relationships with their existing clients.
Exceed expectations with a personable and proactive approach.
Develop proposals that encompass the customers’ needs and objectives
Build a strong pipeline based on Identifying opportunities with existing clients.
Becoming an industry expert, empathising, and relating to your customer’s needs.
Work alongside other departments to ensure end-to-end service
Becoming a trusted business advisor with your customers.
Experience/Qualifications:
Ideally, our client is seeking someone with previous Account Management experience with a proven ability to succeed in a competitive sales environment.
Experienced managing both Enterprise and SME clients within a Telecom/Connectivity provider.
Knowledge of Connectivity and/or Contact Centres would be hugely beneficial (Broadband/Ethernet, MPLS, WAN, LAN, VoIP, SIP, Gamma Horizon, 3CX, NFON, 8x8, Genesys Cloud etc.)
A strong customer focus mentality coupled with excellent communication and interpersonal skills is essential.
Hybrid - 1 day per week needed in their Stafford office.
Paying up to 50k basic with double OTE
Must be eligible to work in the UK. ....Read more...
£40,000 - £45,000 Base + Uncapped Commission & BenefitsAre you ready to take your career to the next level in a dynamic, fast-growing company? Our client is a small but perfectly formed business specialising in the provision of temporary internet connectivity, WiFi, and network support services to a diverse range of clients, including major events, businesses, and construction sites. Their projects range from Reading Festival and I’m A Celebrity Get Me Out Of Here to HS2, Thames Tideway, and operational power stations.Since their inception in 2016, they’ve built a strong reputation for delivering seamless connectivity solutions, and now they’re looking for an experienced, well-connected professional to help drive new business growth and expand their service reach. As a small, privately owned company, they offer an environment where your impact and influence truly matter.Reporting directly to the business owner, you will be instrumental in identifying new business opportunities, generating leads and closing deals to drive revenue growth. While the team focuses on delivering reliable connectivity, your role will be to find new clients and contribute to our client’s expansion strategy.Key Responsibilities
Identifying new service opportunities and target markets.
Generating and engaging with leads to develop business.
Creating and managing a robust sales pipeline.
Building strong relationships with industry partners and stakeholders.
Driving B2B sales and increasing company turnover.
Key Skills & Experience
Strong understanding of internet connectivity, broadband, 5G, IoT, and WiFi solutions.
Technical sales experience covering routing, WAN, LAN, LTE, satellite, firewalls, switches, WiFi, bespoke connectivity, fibre, and leased lines.
Established industry contacts and knowledge of clients who require these services.
Experience of successfully securing business through government procurement platforms.
Creative problem-solving skills to navigate business challenges.
Self-motivated, resilient, and persistent approach to business growth.
Awareness of emerging industry trends and commitment to continuous learning.
Desirable Skills
Experience with ConnectWise and HubSpot.
Relevant vendor-specific sales qualifications (Cradlepoint, Cisco, Ubiquiti, Robustel).
Experience of working in a non-corporate, agile environment.
What They Offer
Competitive salary package.
Performance-based, uncapped commission and annual bonus scheme.
Company pension.
Flexible working arrangements.
20 days holiday plus bank holidays.
If you’re passionate about connectivity solutions, have a strong industry network and are ready to make a real impact in a growing business in a front-line business development role, we’d love to hear from you! Apply now!....Read more...
Liaising with customers and suppliers to address and resolve any queries or disputes
Assisting with other bookkeeping duties including reconciliations within the accounting software and sending remittances
Analysing financial reports against business KPI’s using various formula and pivot tables as required
Cross checking data in internal systems to correct mistakes and standardise formatting to enable accurate reporting
Taking a higher level view of data presented, offering commentary and recommendations
Training:Why choose our Microsoft Data Essentials Apprenticeship?
QA’s Microsoft Data Essentials Level 3 apprenticeship can support your business to be more productive with data and adapt to a modern-day workplace.
Data available to organisations is increasing at scale. How your business leverages it is essential to successful transformation and continued growth.
QA's Microsoft Data Essentials Level 3 apprentice will learn to:
Source, format and present data securely, using Microsoft Excel, Power BI and SQL
Analyse structured and unstructured data to support business outcomes
Blend data from multiple sources as directed
Communicate outcomes appropriate to the audience
Apply legal and ethical principles when manipulating data
QA’s Microsoft Data Essential Level 3 apprenticeship programme enables your organisation to:
Build the capabilities you need throughout your organisation to collect, study, organise and present data, increasing digital adoption and the provision of intelligent and valuable business insights
Create and develop analysts for the modern workplace by reskilling your existing talent, or hiring new entry-level talent. QA’s programmes, partnerships and recruitment capability enable us to tailor a solution that works for your business
Provide training that acts as a standalone solution or as part of a wider academy/programme to an array of business functions
Tools and technologies learned: Apprentices will learn to use Microsoft Power BI, Excel and SQL Azure
Training Outcome:
90% of QA Apprentices secure permanent employment after finishing their apprenticeship
Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks
Employer Description:iceblue is a Global Internet Service Provider that offers Dedicated and Broadband Internet services to Businesses in over 216 countries.
Established in 2014, iceblue is heavily focused on providing great career opportunities for its employees, to help them progress and succeed in the modern tech world. iceblue is also an equal opportunity employer and it offers its employees a flexible, warm, friendly, and modern working environment.Working Hours :All details will be confirmed at interview.Skills: Communication skills,Attention to detail,Organisation skills,Team working,Non judgemental....Read more...
What you'll be doing:
You’ll learn how to design, build, test configure and optimise a distributed network, as well as how to analyse network performance and troubleshoot typical problems in networks.
We’ll teach you how to identify and evaluate network security risks, and how to incorporate this into your network designs to ensure our network is secure, resilient and dependable.
You’ll develop an understanding of the “magic numbering scheme” called IP addressing (Internet Protocol) that helps spin the world-wide web and connect billions of devices and users across the globe.
You will also learn how streaming content (CDN) works to provide your movies from likes of Netflix/Amazon/YouTube on to your device.
You’ll develop the skills to learn how to secure wired & wireless networks, control device logins’ admin & user access, authentication and network automation.
You will also learn how to log network events, monitor your network activities and much, much more!
Don’t worry if this is all new, you’re not expected to join us with any prior experience in this, we’ll teach you everything you need to know.Training:
As an apprentice network engineer you'll study a Digital and Technology Solutions Professional Level 6 apprenticeship with the University of Staffordshire.
Your apprenticeship will last for 48 months.
Delivery will be through a hybrid blend of some online learning and some block attendance at the university.
Training Outcome:
Once you have completed your apprenticeship, you will become part of a dynamic team of network engineers supporting one of BT’s biggest customer base of Broadband ISP.
Initially you will assist senior network design engineers in scoping, designing and testing network routing and switching solutions, both physical hardware and virtual network cloud.
Eventually progressing to owning network design for live projects.
Employer Description:You’re not just looking for a career, you’re looking to make a difference.
Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding. And we use the power of technology to help solve big challenges, like climate change and cyber security.
From day one, you’ll have a voice at BT Group. You’ll get stuck in to tough challenges, pitching ideas and making things happen. You won’t be alone though: we’ll be there with help and support through you’re learning and development. You’ll make great friends, discover new talents, and feel part of something exhilarating.
This is your chance to make a real difference to the world. Grab it.Working Hours :Mon - Fri, shifts to be confirmedSkills: Growth mindset,Analytical thinking,Proactivity,Emotional intelligence....Read more...
This role is a fantastic first step towards working in IT support with local schools, this is a hybrid opportunity where you will be field based for the majority of the role. You will be part of a team where you will learn everything about IT support, schools broadband and much more!
Joining the team as an IT Helpdesk Technician Apprentice, you will be responsible for the following duties:
Supporting all IT related issues from a remote support helpdesk
Shadow other IT and AV technicians at Client location and inhouse, and receive training
Supporting work with external network support providers
Remotely supporting the network administrators and IT coordinators with maintenance and installation tasks
Ensure that the Data Protection Act is supported in all areas of ICT
Fully support the Managing Director and line manager with the implementation and continuing of daily routines and procedures
To assist Clients employed network administrators, coordinators and apprentices with the overall upkeep and monitoring of the school infrastructure
Perform maintenance tasks and troubleshooting remotely on any Audio-Visual equipment
Oversee warranties; including taking responsibility for registering, returning and checking, any warranty repairs
Assist with ICT management on all sites with the installation/reimaging of new and existing equipment
Work within the parameters of the level of access permitted by the Company or Client (this may include limited access to the site domain controller – Server/Cloud services)
Ensure Client contact and network information is always up to date using the Company Management Information System (MIS)
Raise, check, address and complete support tickets using the MIS including cover support visits
Raise and check quote and purchasing requests using the Company MIS/emailing system
General requirements:
To provide positive and consistent customer service to customers
To be able to organise your work and support other Helpdesk colleagues
To be willing to investigate and resolve a wide range of problems
Ensuring effective time management
Adhering to all Health & Safety policies as set in the Company Health & Safety manual
Adhering to all the Company policies and procedures as set in the handbook
To uphold professional standards, with particular regard to confidentiality, and respect for the feelings of students, parents and families
To perform any other duties commensurate with the level of responsibility of the post
Attend regular staff meetings as required by the Company
Training:Full training towards a level three ICT Support Technician apprenticeship. This apprenticeship is 22 months in length and will involve ongoing onsite training and mentoring from the Drift IT services team combined with 25 days of off the job training at the PETA training centre in Cosham.Training Outcome:Progression opportunities will be discussed throughout the apprenticeship.Employer Description:We are a small company that really cares about the support we are giving to the local education sector. Friendly and supportive team genuinely working together to give the best service and IT support. We have been nominated for Apprenticeship provider of the year award for the last 2 years.Working Hours :Mon - Fri between 08.00 - 17.00 with half an hour for lunch.Skills: Communication skills,Customer care skills,Problem solving skills,Analytical skills,Clean DBS security record,Good numeracy skills,Good literacy skills,Computer literate,Excellent organisation skills,Ability to prioritise,Good interpersonal skills,Driving licence (desired)....Read more...
