Key Responsibilities
Technical Support (1st & 2nd Line)
Provide 1st and 2nd line support for voice and data products, including telephony and broadband/connectivity services
Diagnose and resolve client-reported faults across hosted voice and broadband connections
Log, track, and escalate cases as required, maintaining clear and accurate documentation throughout
Voice Provisioning:
Provision of the tenant
Place number port requests
Base configuration: create generic users, programme DDI numbers, and set up up to 3 hunt groups
Host the project kick-off call with the client (remote only)
Configure named users, including creating user names
Programme IVRs and call queues/groups
Broadband Provisioning:
Manage end-to-end provisioning of broadband orders, from order placement through to service activation
Liaise with carriers/suppliers to track install dates and resolve provisioning issues
Keep internal systems and clients updated on order progress
Training:
Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team
Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects
Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme
Training Outcome:
The role offers long-term security and the opportunity to progress into a permanent position
Employer Description:Velocity Academy) is a UK apprenticeship training provider. It specializes in IT, Data, Digital Marketing, and Professional Services apprenticeships delivered primarily through online live learning and coaching.Working Hours :Office-based / Hybrid (UK) - remote project delivery, with occasional site work per role tier
Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,UC platform experience,Broadband provisioning,Telecoms/ITMS background,Number porting,DDI/SIP configuration,Handset deployment,Site phone surveys....Read more...
Job title: Senior Segment Marketing ManagerOffice location with Hybrid working: Hammersmith, LondonSalary: Negotiable, depending on experienceAbout the role and the Team:The Senior Segment Marketing Manager (New Build) leads the marketing strategy for one of Hyperoptic's most successful and strategically important growth segments. You'll be responsible for developing insight-led marketing strategies that drive subscriber growth, maximise penetration and bring to life one of Hyperoptic's most compelling propositions - fibre broadband ready from day one, with a pre-installed router enabling customers to get online as soon as they move into their new home.Working across Brand, CRM, Digital, Sales, Property and Commercial teams, you'll create compelling customer experiences throughout the home-buying journey, whilst collaborating with property developers to identify new growth opportunities and maximise Hyperoptic's presence within sales and marketing suites.As the marketing lead for the New Build segment, you'll champion the voice of the customer across the business, ensuring customer insight and marketing priorities are represented in cross-functional discussions and senior forums. You'll build strong relationships across teams, influence decision-making and help shape initiatives that deliver exceptional customer experiences and commercial growth.This is a varied role for a marketer who loves combining creativity with commercial thinking. We're looking for someone who enjoys getting stuck in, thrives in a fast-paced environment and is equally comfortable developing strategy, writing campaign briefs and rolling up their sleeves to deliver outstanding marketing. What will you be doing? Become the marketing expert for the New Build customer, understanding their needs and the home-buying journey.Develop insight-led go-to-market strategies and campaigns that bring Hyperoptic's unique Day One Connectivity proposition to life.Create compelling customer experiences across every touchpoint, from sales and marketing suites through to move-in communications.Build strong relationships with property developers and internal stakeholders to identify new marketing and growth opportunities.Inspire and lead cross-functional teams to deliver integrated marketing campaigns that drive subscriber growth.Own the end-to-end planning, execution, and optimisation of cross-channel marketing campaigns.Develop and deliver quarterly marketing plans with a strong focus on high-impact offline and integrated campaigns.Forecast acquisition, renewals, churn, and subscriber performance to support commercial decision-making.Define the most effective go-to-market strategies to maximise customer acquisition, penetration, and lifetime value.Partner with cross-functional teams to ensure campaigns are delivered seamlessly and achieve maximum ROI.Lead virtual teams, providing clear direction and influencing stakeholders to deliver against shared objectives.Champion a culture of testing, experimentation, and continuous optimisation, using data and performance insights to improve campaign effectiveness.What we are looking for?: Significant experience in a customer acquisition role within a subscription-based business.A proven track record of delivering successful marketing campaigns.Strong experience developing customer segmentation strategies and executing targeted marketing initiatives.Excellent analytical skills with the ability to translate complex data into clear insights and actionable recommendations.Outstanding stakeholder management and influencing skills, with experience leading cross-functional or virtual teams.The ability to balance strategic thinking with hands-on delivery in a fast-paced, high-growth environment.Exceptional organisational skills, managing multiple priorities while maintaining attention to detail.A resilient, results-oriented mindset with a passion for continuous improvement and commercial success.A degree in Marketing, Business, or a related discipline is desirable.Why work for us? We're in our customer's corner and our vision is to be the UK's most loved and desired broadband provider, that shows the way broadband is done! Awarded Broadband Provider of the Year 2023 Uswitch Telecoms Awards, as voted for by 20,000 customers, plus Fair Terms Gold Award 2023. We're also very proud to have been awarded Great Place to Work Certification (2022-23) and UK's Best Workplaces for Wellbeing (2022) Some of our key Benefits Global Remote working for up to 2 week per year for those who are able to work remotely25 days' paid holiday increasing each year, to a max of 35Extra days off for your birthday, moving home, wedding/civil partnership and to volunteer Private medical Insurance provided by AXA health Life assurance giving you cover of 4 times your base salary Partnership with the Kings Trust Our pension scheme matches your contributions up to 4% Retail offers — discounts from hundreds of recognisable brands Free Hyperoptic broadband if you live in a Hyperoptic area Enhanced pay for new parents We're committed to providing equal opportunities to all applicants and employees. In fact, this is at the heart of our culture and values. We welcome applications from candidates from all walks of life. What happens next? You apply We carefully review your applicationWe'll get back to you — even if it's a no (for now) For more information on the Hiring Manager or team for this role, please reach out to Emma.Mantle@hyperoptic.com who can support with additional questions.....Read more...
The primary responsibility of the role is to support the Hot Fire Test teams across all engine test cells. This involves site maintenance, upkeep, and preparation activities before and after hot fire testing, as well as set-down activities post-test.
Key Responsibilities
Perform site maintenance and assist in site set-up and take-down activities related to testing.
Maintain and manage Ground Support Equipment (GSE), ensuring it meets operational requirements.
Test and verify broadband seismic instruments, including surface and borehole setups.
Engage with database management for equipment tracking and test documentation.
Handle and operate vacuum and pressure systems as needed.
Conduct tests on electrical motors and oversee the function testing of all engines.
Prepare and produce detailed test procedures for use by the test team during operations.
Requirements
Experience working in the space industry, with a strong understanding of relevant technologies and standards.
Proficiency in database management for tracking and documentation purposes.
Familiarity with vacuum and pressure systems.
Hands-on experience in testing electrical motors and conducting function tests on engines.
Demonstrated ability to prepare comprehensive test procedures.....Read more...
The primary responsibility of the role is to support the Hot Fire Test teams across all engine test cells. This involves site maintenance, upkeep, and preparation activities before and after hot fire testing, as well as set-down activities post-test.
Key Responsibilities
Perform site maintenance and assist in site set-up and take-down activities related to testing.
Maintain and manage Ground Support Equipment (GSE), ensuring it meets operational requirements.
Test and verify broadband seismic instruments, including surface and borehole setups.
Engage with database management for equipment tracking and test documentation.
Handle and operate vacuum and pressure systems as needed.
Conduct tests on electrical motors and oversee the function testing of all engines.
Prepare and produce detailed test procedures for use by the test team during operations.
Requirements
Experience working in the space industry, with a strong understanding of relevant technologies and standards.
Proficiency in database management for tracking and documentation purposes.
Familiarity with vacuum and pressure systems.
Hands-on experience in testing electrical motors and conducting function tests on engines.
Demonstrated ability to prepare comprehensive test procedures.....Read more...
