Technical Support Shift Leader
Must be eligible to work in the UK.
Hybrid – 1 day per week in Harrogate
Paying up to £35,000 + 20% shift allowance (£42,000 total)
A leading UK Internet Service Provider is looking for an experienced Technical Support Shift Leader to join their high‑performing Connectivity Support team on a permanent basis. This is an opportunity to step into a pivotal role at the heart of their operations, supporting a national customer base and guiding a team of skilled technical analysts.
Key responsibilities:
Acting as the primary escalation point for complex technical issues across broadband, fibre, and network connectivity.
Providing calm, structured leadership during high‑pressure client incidents, ensuring swift resolution and clear communication.
Coaching and supporting a team of technical support engineers, helping them grow capability and confidence.
Overseeing shift performance, workflow, and service quality to maintain exceptional customer experience.
Working closely with NOC, engineering, and service management teams to drive continuous improvement and reduce repeat issues.
Required experience:
Strong background in ISP, telecoms, or network support, ideally with hands‑on experience in connectivity troubleshooting.
Proven ability to lead, mentor, or coordinate a technical team in a fast‑paced environment.
Excellent communication skills with the confidence to handle escalations from both internal teams and external clients.
A proactive mindset with the ability to prioritise, make decisions, and maintain service stability during incidents.
Knowledge of networking fundamentals (TCP/IP, routing, DNS, broadband technologies) is highly beneficial.
Must be eligible to work in the UK.
Hybrid – 1 day per week in Harrogate
Paying up to £35,000 + 20% shift allowance (£42,000 total)
HOURS OF WORK Due to the nature of this role, you will be required to work a rolling continental shift pattern based on the following hours: X 2 day shifts from 7.00am to 7.00pm X 2 night shifts from 7.00pm to 7.00am The above shift pattern would be followed by a 4 day rest period. Due to the nature of a support role, there may be occasions where cover would be required for holidays / sickness.....Read more...
The primary responsibility of the role is to support the Hot Fire Test teams across all engine test cells. This involves site maintenance, upkeep, and preparation activities before and after hot fire testing, as well as set-down activities post-test.
Key Responsibilities
Perform site maintenance and assist in site set-up and take-down activities related to testing.
Maintain and manage Ground Support Equipment (GSE), ensuring it meets operational requirements.
Test and verify broadband seismic instruments, including surface and borehole setups.
Engage with database management for equipment tracking and test documentation.
Handle and operate vacuum and pressure systems as needed.
Conduct tests on electrical motors and oversee the function testing of all engines.
Prepare and produce detailed test procedures for use by the test team during operations.
Requirements
Experience working in the space industry, with a strong understanding of relevant technologies and standards.
Proficiency in database management for tracking and documentation purposes.
Familiarity with vacuum and pressure systems.
Hands-on experience in testing electrical motors and conducting function tests on engines.
Demonstrated ability to prepare comprehensive test procedures.....Read more...
You will learn how to:
Monitor and maintain systems and networks
Installation, configuration and management of systems
Diagnose faults and solve technical issues by phone, email or in person at the client site
Manage servers (in physical and virtual environments), implementing GPO and synchronisation with cloud technologies (Office 365)
Work to strict SLA’s
Update and maintain internal documentation and ticket systems
Communicate clearly to clients in non-technical jargon
Training Outcome:
The successful candidate may be chosen to have a full-time role after completing their apprenticeship
Employer Description:At Ensor our managed IT services cover your IT systems, PCs, and tech. Our solutions cover remote assistance, ad hoc, emergency response, IT consultancy and managed support. We can provide broadband, telephony, hosting, antivirus and IT hardware. We provide software, IT auditing, network data cabling and website design services if required.Working Hours :Monday - Friday, 8.30am - 5.00pmSkills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Team working,Initiative,Full UK Driving License....Read more...
