Daily duties will include (but not be limited to):
Dealing with customer enquiries through telephone/email
Following up on enquiries made via the website
Deal with stock enquiries from other branch
Administrative tasks within the office
To efficiently undertake basic administration and clerical duties which may include:
To support the business in general administrative duties which enable us to manage our clients effectively
To locate orders within warehouse and prepare for dispatch
To support the team to maintain accurate, timely stock management database records
To answer/deal with queries, both face to face and via the telephone, take messages and pass them onto the relevant member of staff in an appropriate and timely manner
To meet and greet visitors as required
Provide support to fellow members of the team
Training:
You will study Level 3 Business Administrator Apprenticeship Standard. The training will be at Harlow College, Harlow, Essex, as well as on the job
This will include Personal Learning and Thinking Skills
The program is based on end point assessment
https://www.instituteforapprenticeships.org/apprenticeship-standards/business-administrator-v1-0Training Outcome:
Ideally the apprentice will be offered a full-time permanent role within Nirro on completion of the apprenticeship
Employer Description:We are an independent Volkswagen and Audi group car specialist. We sell used car parts for Volkswagen and Audi group cars only.Working Hours :Monday - Friday, 8.30am - 5.30pm
It may be that you are asked to work some Saturdays, 8.30am - 1.30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Team working,Initiative,Non judgemental,Patience,Enthusiasm/Motivation,Punctual....Read more...
A receptionist’s role is a vital part of the practice helping patients navigate their way in the NHS.
The role is varied and challenging not limited to but encompasses the following key areas:
Answering Telephone Calls
Booking appointments
Dealing with queries
Greeting patients and visitors
Opening up/locking up of practice premises and maintaining security in accordance with practice protocols
Maintaining and monitoring the practice appointments system
Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional
Processing and distributing incoming (and outgoing) mail
Taking messages and passing on information
Filing and retrieving paperwork
Processing repeat prescriptions in accordance with practice guidelines
Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
Clearing and re-stocking of consulting rooms as required
Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning
Ordering, re-ordering and monitoring of stationery and other supplies
Dealing with clinical waste
Provide cover across both main and branch sites
Provision of refreshments for staff and visitors as required; loading and emptying the dishwasher and keeping the kitchen area clean and tidy
Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
Training:
The successful candidate will continue their studies with apprenticeship specialists RNN Group both remotely and from one of their campuses and onsite at work, giving you the training and support you need to become a well-rounded and successful Business Administrator
The Apprentice Standard you will be studying is Business Administration - Level 3
Functional Skills if required
Training Outcome:
Clifton medical centre have employed multiple apprentices and they are still there years later having been promoted and are an integral part of the team – they want to provide you with long term employment after your course
Employer Description:Clifton Medical Centre is a large town centre Practice with 13000 patients. We have a branch surgery at Wickersley and have an established multi-disciplinary team.Working Hours :Surgery is open 8.00am - 6.30pm Monday to Friday - you will work split shifts. Not open weekends or bank holidays.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Non judgemental,Patience,Be reliable and punctual,Confident telephone skills,Enthusiastic and proactive,Work under pressure....Read more...
You will be responsible for identifying, screening and shortlisting candidates for our Complex Care Case Officers to complete interviews with successful candidates to help promote the growth of the business
Liaising with the Recruitment Manager to understand the suitable placements for each candidate; identifying multiple placement provisions that are suitable for the candidate to support with candidate retention
Providing a candidate overview to the Complex Care Case Officer pre-interview to support a successful interview and ensure a positive candidate experience throughout the recruitment process.
Building strong relationships with candidates via written communications (emails, text, Whattsapp, social media messages (LinkedIn, Facebook, Instagram), Indeed chat functionality) and verbal communications (phone calls, video calls and face-to-face meetings). Communication will include timely updates to the candidate throughout the recruitment process, answering general enquiries and acting as the candidate’s main point of contact throughout the onboarding process
Supporting the Recruitment Manager with posting job adverts, searching for CVs on job boards, social media, referrals and other candidate attraction strategies
Maintaining good working relationships with the Complex Care branch and the New Business Development Manager and Mobilisation Support Manager to ensure a smooth onboarding process
To complete high standard vetting checks through using the Access Screening platform, responsible for candidates experience from screening through to file sign off
Ensuring all references, DBS, identification, and documentation are completed in a timely manner and accurately
Providing regular updates to case officers, managers and the candidates about progress through compliance
Booking candidates on training, monitoring attendance and rebooking no-shows
Working towards set KPI’s to meet the recruitment needs of the business
Supporting with recruitment across other divisions within the Amore Group to meet the business needs including Sure Steps Support Services, Next Steps Support Services in addition to supporting with the fulfilment of internal vacancies
Training:
Level 3 Business Administrator Apprentice Standard
E-learning, remote learning sessions and face-to-face delivery delivered within the workplace
Training will be carried out by Inspiro’s Trainers, using a variety of blended learning resources combined with their expertise in the delivery of apprenticeship learning
Training Outcome:
The role will become permanent upon successful completion of the apprenticeship if all other aspects of performance are satisfactory
Employer Description:At Amore Complex Care North West, we provide exceptional, regulated care for children and adults with complex needs. Based in Runcorn and serving Cheshire, Merseyside, Greater Manchester, and Lancashire, we specialise in delivering personalised, person-centred support that puts individuals first. We are CQC-regulated and recognised for our expertise in supporting clients with autism, learning disabilities, complex health needs, and behavioural challenges — all within the comfort and familiarity of their own homes.Working Hours :40 hours
Monday to Friday
8.00am- 4.30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...