As a Member Representative Apprentice, you will be based in one of the Society’s branches and play a key role in supporting members with their day‑to‑day banking and savings needs. You will be part of a wider branch network, working closely with colleagues to deliver a high‑quality, welcoming and professional service.This role is focused on putting members at the heart of everything we do. You will help members understand the range of products and services available to them, support account opening and servicing, and act as a gateway to other areas of the business where appropriate. As an apprentice, you will learn how a branch operates, develop strong customer service skills, and build knowledge of financial products in a regulated environmentTraining:The Financial Services Administrator apprenticeship is ideal for learners beginning an entry-level role in the financial sector.
As an entry-level role, this apprenticeship provides the foundation knowledge, skills and experience for progression along a number of career paths.
Key Learning Outcomes:
A broad understanding of the financial services sector
An understanding of the role of the appropriate regulatory bodies
The importance of relationship building with clients and colleagues
Understanding of processes and procedures relevant to the role
How to develop commercial awareness
Building skills and capabilities within an organisation
Professional Qualifications:
CeMAP1 - awarded by the London Institute of Banking and Finance (LIBF)
Completion of CeMAP1 will provide a solid foundation for the learner and can lead on to progression to study in other areas
To help prepare the apprentice for the professional qualification, Apprentices are provided with Simply Academy’s qualification resource package, alongside a structured study plan supported by a series of live revision sessions with our qualified tutors.
Training Outcome:Successful completion of the apprenticeship may lead to a permanent role and further career progression within the Hanley Economic Building Society.Employer Description:Founded in 1854, Hanley Economic Building Society is a mutual institution based in Stoke-on-Trent, Staffordshire, dedicated to providing savings and mortgage products to its members. With over 170 years of experience, it operates six branches across Staffordshire, combining traditional, face-to-face service with modern digital solutions.Working Hours :Monday to Friday between 8.00 - 6.00 with occasional Saturday 9.00 - 12.00.Skills: Communication skills,Attention to detail,Customer care skills,Number skills,Team working,Positive attitude....Read more...
These roles will support the recruitment process for support workers and qualified nurses alongside providing administrative support for the branch. You will receive full training in all aspects of your role.
Duties include:
To carry out administration duties for the branch, including faxing, photocopying, answering the telephone, franking mail, writing letters
To carry out duties required by the finance department, including timesheets, expenses, mileage and sending out payslips
To support the company’s recruitment process for candidates from initial contact to staff being able to work
To help expand the candidate database by establishing where there is a need for recruiting new staff, to recruit and advertise in accordance with the branch budget.
To work towards KPI’s and follow targets and objectives
To screen prospective support workers as part of the recruitment process
To arrange induction and training courses for new candidates and existing staff to ensure all training is up to date
To ensure all relevant checks for staff are kept up to date, for example DBS, annual updates, and that the Aspire system is up to date with all relevant information
To set up new candidates on the Aspire system with all the relevant information, training details, skills and experience etc.
To send out welcome packs and ID badges to all new candidates
To develop an understanding of the principles of the systems and procedures of the business and to follow these always
To be able to accurately identify and manage risk to self and others
To contribute to activities in order to develop the business e.g. contributing to the company’s website, creating and distributing newsletters, undertaking appropriate networking opportunities etc.
To manage and disseminate all communications to necessary parties in an appropriate and timely manner
To ensure that files for field staff meet all regulatory requirements including CQC standards and NHS buying solutions and to notify the General Manager of any concerns and actions taken
To pass any complaints to the Manager or, in her absence, the Managing Director to be investigated
To ensure that all activities conducted within the business are in harmony with its strategic and financial goals
To be an effective communicator at all levels, both within and outside the business
To be thoroughly professional always, working by example, and, inspiring and influencing others to do the same
To be an effective team player who achieves successful results through forward planning, efficient organisation of work, meeting objectives and working with others
To build strong rapport with fellow team members
To develop proactive problem-solving skills and use them daily with other members of the team
To ensure that own knowledge remains abreast of Industry Best Practice Requirements, e.g. CQC regulations, DBS and any new legislation or regulations which come into force. This includes employment, health and safety, statutory and contractual. This will be supported by the Branch Administrator and Management Team
To ensure full compliance with statutory legislation for the company and site regulations or guidelines
To ensure that all quality issues are adequately addressed in line with the quality standards, audits, and company policies
To take a full and active role in your own supervision and appraisal process including the consideration of your developmental needs and the setting and meeting of any objectives
Training:We host supporting workshops regularly throughout the apprenticeship which you will attend in person at our designated training site/campus. These workshops are carefully designed to support the learning required throughout the apprenticeship programme.
You will work with expert assessors and tutors to develop new knowledge, skills and behaviours within the profession.
You will experience a blended learning model.Training Outcome:Upon successful completion of your apprenticeship there may be further opportunities for you to progress your career and learning with this employer. There are many progression routes available upon completion of this apprenticeship standard.Employer Description:VP Forensic is a leading nationwide health and social care provider with over 18 years experience working with people with support needs including brain injuries, physical disabilities, mental health difficulties and learning disabilities. The aim of VP Forensic is to improve an individuals quality of life, enabling them to live a life that is as fulfilling and functional as possible according to their own values and aspirations, whilst ensuring their health and wellbeing.Working Hours :Monday to Friday, 9.00am - 5.00pm.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Logical,Team working,Initiative....Read more...
