Your responsibilities will include:
· Gain a deep understanding of Forthay Granola’s purpose, activities, goals, values, and vision for the future.
· Assist in the creation of social media newsletters and campaigns.
· Learn to use Klaviyo (CRM system) to manage communications with wholesale and online customers.
· Process online sales and prepare orders for dispatch in a timely manner.
· Learn to update the Forthay Granola website and maintain online records as needed.
· Regularly audit ingredients, stationery, and printing stock levels to ensure they are satisfactory and organized.
· Maintain an up-to-date supplier ingredients costing spreadsheet, reporting any changes.
· Engage with wholesale stockists professionally via phone and email.
· Record orders and communicate updates regarding new products, processes, or procedures.
· Prepare granola bags, labels, and branding, ensuring all products are correctly labelled with batch numbers and sell-by dates.
· Prepare and send out sample boxes for potential new stockists, documenting all relevant details.
· Follow established procedures for administering all outgoing Royal Mail post and packages.
· Understand and adhere to all relevant laws and regulations, including data protection, health and safety, food hygiene, and food allergy management – full training provided.
· Assist in packing and administration tasks prior to the distribution of deliveries.
· Maintain all administration records and processes with accuracy and attention to detail.
· Actively support colleagues across all aspects of the business.
· Communicate to suppliers, stockists and customers on the phone and via email, delivering excellent customer service at all times
· Engage in problem-solving and initiate process improvements to save time, reduce costs, and enhance the customer experience.
· Participate in Product Preparation and Baking Processes
Training:Whilst the majority of training will take place at the employer's premises, there will be occasional attendance required at Cirencester College.Training Outcome:Successful completion of the apprenticeship could lead to a full time job as company administrator.Employer Description:Forthay Granola was created in the farmhouse kitchen of our bed and breakfast, situated in the idyllic location in Gloucestershire’s Cotswold Hills, an Area of Outstanding Natural Beauty (AONB). We have always made gluten free granola as part of our guests’ breakfast. The guests raved about our granola and thankfully persuaded us to sell it by the bag. Each bag is handmade and freshly baked to order.
That was 4 years ago, we now supply granola and muesli to over 140 farm shops, deli’s, boutique hotels and cafes around the South of England. We have won several Taste Awards from the Guild of Fine Food and with this new appointment plan to expand nationally.Working Hours :Working hours Monday – Friday start 9am variable hours over 4 to 5 days a week depending on projects. Exact shifts TBC.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Physical fitness,ability to multi-task,Time management....Read more...
We are looking for an enthusiastic Apprentice Housekeeper to join our friendly team at Durrant House Hotel.
This role includes working with the house keeping team to present all areas of the hotel to the highest standards. Maintaining hotel bedrooms & public area, ensuring bathrooms & facilities are presented to the required standard of cleanliness & hygiene. The pay will be reviewed after 3 months if you are performing well.
The duties of the role will include but are not restricted to:
Clean corridors, lobbies, stairways, elevators, and lounges as well as guest rooms.
Organise work schedule from the room status list, arrivals, and departures.
Distribute linen, towels, and room supplies using wheeled carts or by hand.
Restock room supplies such as drinking glasses, soaps, shampoos, writing supplies, mini bar.
Replace dirty linens with clean items.
Inspect and turn mattresses regularly.
Store all dirty laundry in line with company policy.
Monitor guest laundry bags.
Replace laundry bags and slips.
Check all appliances in rooms are in working order.
Realign furniture and amenities according to prescribed layout.
Respond to guest queries and requests.
Respond to calls for housekeeping problems such as spills, broken glasses.
Deliver any requested housekeeping items to guest rooms.
Remove room service items.
Organise and restock cart at the end of the shift.
Ensure confidentiality and security of guest rooms.
Follow all company safety and security procedures.
Report any maintenance issues or safety hazards.
Observe and report damage of hotel property.
To become an apprentice, you must:
Be 16 years or over.
Not already be in full-time education.
You can start an apprenticeship whether you’re starting your career, want a change. You can have a previous qualification like a degree and still start an apprenticeship.
As an apprentice you’ll:
Have regular one to one sessions with a dedicated trainer either remotely or through visits to your workplace
Learn and train for a specific job.
Get paid and receive holiday leave.
Get hands-on experience in a real job.
Study for at least 20% of your working hours.
Complete assessments during and at the end of your apprenticeship
What is an apprenticeship?
An apprenticeship is a real job where you learn, gain experience, and get paid. You’re an employee with a contract of employment and holiday leave. By the end of an apprenticeship, you'll have the right skills and knowledge needed for your chosen career.Training:Level 2 Hospitality Team Member Apprenticeship
Apprenticeship standards are aimed at developing skills within the apprentices chosen career route.
Each standard has set knowledge, skills, and behaviours required to be successful within the job role.
This will include the completion of functional skills in English and Maths where applicable.
Once the apprentice has completed a minimum of 12-months training, and the employer and Inspiro Learning regional trainer confirm they have met all the requirements of the standard, they will be put through to end point assessment.
The end point assessment is independent from the training and includes a variety of assessment methods which test the skills and knowledge of the apprentice to ensure they are fully competent in their role.
Training Outcome:
If the apprenticeship is successfully completed, there may be an opportunity for permanent employment within the hotel.
Employer Description:We are a busy all season 125-bedroom hotel located in Bideford. We have bookings from both private and coach guests. We offer conference, banqueting and meeting facilities. We also hold dance weekends and private functions. We have the Olive Tree Restaurant and Appledore Bar. Food is served in the hotel from 12.00 noon until 21:30pm. We also have a Spa offering beauty treatments to both residents and non-residents of the hotel.Working Hours :30 hours, 5 days out of 7. Shifts to be confirmed, including weekends.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
