Purpose of the Role
The Payroll Assistant will provide high-quality and comprehensive business support services to ensure the effective delivery of payroll functions. Working within a busy exchequer team, the postholder will be responsible for supporting payroll operations, following standard processes with accuracy, and delivering excellent customer service to both internal and external stakeholders.
The role requires attention to detail, the ability to prioritise workloads, and a commitment to continuous improvement and efficiency.
Key Responsibilities
Deliver accurate and timely business support to ensure effective operation of payroll services, including:
Data entry and analysis
Record keeping
Responding to payroll queries
Providing administrative support at payroll-related meetings
Support the delivery of the monthly payroll cycle, ensuring tasks are completed within agreed deadlines.
Provide high-quality customer service, resolving straightforward enquiries and escalating complex issues when required.
Ensure accurate audit trails are maintained and that records are processed in line with compliance standards.
Contribute to continuous improvement, helping to identify opportunities for greater efficiency, automation, and improved working practices.
Develop knowledge and skills to carry out payroll and business support tasks consistently and effectively.
Support the induction and on-the-job training of new colleagues.
Organise and prioritise workloads to meet deadlines, keeping managers updated on any issues that may affect service delivery.
Provide accurate notes, minutes, or written records of meetings as required.
Work collaboratively as part of the payroll team and provide flexible support across different work streams as needed.
Skills, Knowledge & Experience
Essential:
Experience of working within a business support or payroll-related environment, delivering accurate and timely services.
Strong communication skills with the ability to deal effectively and professionally with a wide range of stakeholders.
High level of IT literacy, including use of Microsoft Office applications (Word, Excel, Outlook).
Experience of delivering excellent customer service in a fast-paced environment.
Ability to manage workloads, prioritise effectively, and meet deadlines.
Commitment to continuous improvement and developing skills and knowledge.
Desirable:
Previous payroll experience.
Working knowledge of HR/Payroll systems such as SAP.
Behaviours & Competencies
Take Responsibility: Demonstrates accountability for work, delivering results with a proactive, positive approach.
Open, Honest and Respectful: Communicates clearly and courteously, building trust and positive working relationships.
Listen and Learn: Responds to feedback constructively and adapts approach where needed.
Work Together: Collaborates effectively with colleagues, sharing knowledge to achieve collective goals.
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