As part of a great team, you'll be valued for who you are. We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include;
Customer:
Actively approach your customers, engaging with them naturally
Understand customer needs, provide appropriate solutions, and build lasting relationships with both retail and trade customers
Actively promote company services such as finance, trade and installations to fulfil the customer project needs
Create accurate designs that delight customers and turn enquiries into sales
Turn negative customer situations into positive outcomes finding solutions for enquiries and aftersales resolutions
Ensure all types of customer communications are dealt with professionally
Encourage customer feedback share it with Managers and use it to improve service
Installations:
Sign up company installers and support them to give the best service to our customers
Using company systems to process the customers project from end to end for both supply and installation-based customers
Support Showrooms Manager and Project Coordinator to deliver all aspects of the installations service
Systems and Procedures:
Utilise all available tools, reports, and systems throughout the customer journey to maximise sales
Ensure display area and Showroom environment meets operational standards and delivers a great customer experience
Work with colleagues across the store to help and support them including sharing knowledge in your area of expertise to help drive sales
Adhere to the policies, processes, and regulations relevant to your role and store ensuring these are implemented consistently
Take personal responsibility for operating in a safe and legally compliant way
You may be required to undertake other duties from time to time as we may reasonably require
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits:
UK National hourly rate £13.28 per hour
An award-winning pension scheme
ShareSave options
6.6 weeks holiday
Employee Assistant Programme
Shopping discounts
Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsiblities.
Depending on experience, there is also the opportunity to enrol onto the Customer Service Specialist Level 3 programme.Training:
Customer Service Practitioner Apprenticeship Level 2 including Functional Skills in maths and English
Training Outcome:
Ongoing training and development. The expected duration of this apprenticeship is 15 months, however you will join the B&Q family on a permanent contract
Employer Description:As the UK's leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :Monday - Sunday. 7.00am - 10.00pm, exact shifts to be confirmed.Skills: Team Working,Organisation Skills....Read more...
We Offer:
On-the-Job Training: Learn the ins and outs of warehousing in a fast-paced, supportive environment
Industry Knowledge: Become a pro at managing stock and logistics for a bustling wholesale operation
Career Growth: This apprenticeship is the first step toward a long and rewarding career
Earn While You Learn: Get paid as you work toward nationally recognised qualifications
Team Spirit: Work with a fun, friendly team that’s invested in your success
What You’ll Do:
Master the Warehouse: Pick, pack, and dispatch orders with accuracy and efficiency
Keep Things Moving: Assist with goods-in processes, stock checks, and inventory management
Learn Logistics: Understand the supply chain and how to ensure smooth operations
Handle Products: Gain expert knowledge of electrical goods and their storage requirements
Develop Your Skills: Receive training in health and safety, warehouse systems, and team collaboration
After full training responsibilities will include:
Managing stock in and out (to external clients)
Picking and packing
Driving the forklift
Store transfers and stock control
Completing the paperwork within the office
Raising quotations
Processing orders
Some heavy lifting will be involved with loading and unloading the vans
Driving Licence is required as will be required to make occasional deliveries to customers & suppliers
What We’re Looking For:
Hardworking and Reliable: You’re ready to roll up your sleeves and get stuck in
Organised and Detail-Oriented: You take pride in doing things right
Eager to Learn: A positive attitude and a willingness to grow are essential
Team Player: You’ll work closely with colleagues to keep things running smoothly
Training:At EW Group, we're not just a business - we're a team. As a Warehousing Apprentice, you'll gain practical skills, valuable qualifications, and a chance to advance in a company that values hard work, innovation, and people.
Shape your future with us-be part of the energy that drives our success.
Completing a Level 2 Supply Chain Warehouse Operative Apprenticeship.
The vocational and academic training aspects are separated and delivered by separate teams. The vocational training and assessment are conducted, more often than not, on site according to the employers wishes.
Notice of dates is agreed well in advance of a site visit. Training and assessment are conducted both on and off the job, according to the needs of the course and the learner. Every effort is made to ensure the best result is achieved by the learner.Training Outcome:Opportunities that could arise after the apprenticeship are:
Customer Sales Adviser
Counter Sales
Warehouse Supervisor
Sales Rep
Assistant Manager
Branch Manager
Employer Description:EDA learning and development will employ you on behalf of this employer.
We are a Flexi-Job Apprenticeship Agency who support and guide you whilst you are completing your apprenticeship within the Branch Location.Working Hours :Monday - Friday, 8.00am - 5.00pm (with 1-hour for lunch).Skills: Communication skills,Problem solving skills,Number skills,Team working,Initiative,Physical fitness,Timekeeping,Enthusiasm,Keen to work and study....Read more...
