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IT Support Apprentice
Your duties and responsibilities in this role will consist of: Providing IT advice, guidance, and technical support to all customers (via various engagement channels) which includes O365, Teams, hardware, user devices and desktop applications, software/business applications, etc., using remote management tools where appropriate so that incidents are resolved in a timely manner Provide excellent customer service as the first point of contact for all IT-related service requests Strong communicator in providing detailed written responses to people’s requests, as well as clear articulate verbal responses when required Ensure all incidents and service requests are accurately recorded and actioned, maintaining contact with customers throughout the process Maintain service desk records, asset registers and a knowledge base, ensuring all data is recorded accurately following data recording requirements and is up to date Act as a customer advocate, taking ownership and appropriate action regarding the enquiry, including investigation and prioritisation through to resolution, or where necessary passing to appropriate colleagues in other teams Knowing the right time to escalate issues to avoid delays in resolution Training:Velocity Apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team. Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects. Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme. Successful completion of this Apprenticeship gives you an accredited Level 3 Information Communications Technician qualification, with training in how to: Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras Address IT issues by prioritising in response to customer service level agreements Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets Support the roll out of upgrades or new systems or applications For a full list of programme modules visit: velocity-pt.co.ukTraining Outcome: The role offers long term security and the opportunity to progress into a permanent position for the right candidate Employer Description:Velocity Academy are a post 16 private education institution that was incorporated in 2014. Velocity Academy initially started as a commercial training provider delivering health & fitness qualifications across the North of England. From our successful delivery of classroom and online based qualifications, Velocity Academy gained a rapid reputation of delivering service excellence to our students. Following this model, Velocity Academy is now a private college institution that delivers apprenticeship programmes from level 2 all the way up to degree level apprenticeships. We now boast a diverse portfolio of vocational learning programmes such as business management, administration, health and fitness and technology. Velocity Academy works with a range of businesses from micro SME’s to large corporate organisations, offering services such as apprenticeship recruitment, apprenticeship learning programmes and self-funded courses. Many of our learning programmes are delivered using our innovative course designs that include our award-winning online virtual classrooms. In addition to our digital style of programme delivery, we also offer tailored programmes to match the employer and students needs with our outstanding classroom based tuition. Over 1000 students study and qualify through our institution each year, building both soft and hard skills to help them develop as individuals and enhance the UK economy.Working Hours :Monday - Friday. Between 9.00am and 5.00pm (breaks to be confirmed).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience ....Read more...
Building Services Design Engineer Apprentice
Building services engineers are responsible for ensuring that the electrical, mechanical and other systems within buildings work effectively and efficiently. Well-designed and maintained building services systems are essential in supporting people with their busy lives and help them maximise the benefits from their built environment. Our design approach to Building Services Engineering is to understand the client’s brief, interrogate the needs and operation of the building and use innovative methods in the design process. As buildings are responsible for over 40% of the world’s energy consumption, Building Services Engineers have an important responsibility to minimise carbon emissions, reduce energy consumption, adapt to regulatory change and deliver on the sustainability agenda. Duties will include: Working as part of a design team delivering detailed design. Assisting with the creation of specifications and schedules. Using specialist computer-aided design (CAD) and BIM (Revit) software and other resources to design the systems required for the project. Site surveys and monitoring. Attending design workshops and client meetings. Liaising closely with other professionals, including structural engineers, architects, surveyors, and contractors of in-house and external project teams. Report writing. Producing asset registers. Training:You will be studying for BEng (Hons) in Building Services Engineering at London South Bank University as well as achieving Incorporated Engineer status with the Chartered Institute of Building Services Engineers (CIBSE) at your End Point Assessment. In addition: We’ll give you the structure you need to allocate the right amount of time to your studies, and your line manager will be focused on providing the right learning opportunities You’ll become part of our Future Talent Community, connecting everyone on our programmes into a safe, supportive and enjoyable space. You’ll have opportunities to formally network with each other, as well as building your own connections on a personal level. A full variety of CPD opportunities including webinars, short courses and masterclasses. Allocated mentor to act as your trusted advisor throughout your programme. Tailored development plan to strengthen your soft skills and leadership. You’ll become a STEM ambassador. You’ll have a buddy to support you with the day-to-day aspects of working at Ridge, someone who has trodden the same path and you’ll feel comfortable talking to about the little things! Training Outcome:We pride ourselves on a strong culture of internal development and progression. You will be supported towards becoming fully Chartered and will benefit from excellent opportunities to develop yourself and your career with a variety of courses, learning and workshops.Employer Description:Ridge is a Built Environment Consultancy, helping our clients to create better places for people to live, learn and work. We are enabled by great people who are inspired and proud of what they do and respected for who they are.. We continually expand our expertise and nurture our talent – with a focus on quality, innovation and growth. Our multidiscipline team of 1,100+ people is based across 11 offices.Working Hours :Monday to Friday, 8.30am to 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative ....Read more...
IT Apprentice
Deta Electrical Ltd in Luton are looking for an IT Apprentice to join them.Deta Electrical Ltd in Luton is a prominent supplier in the UK electrical wholesale sector, known for its high-quality wiring, lighting, and electrical accessories. Established in 1958, Deta has grown to become a leading influence in the electrical market. So what will you be doing in this role? Key Responsibilities: Support - you will provide responsive helpdesk and technical support to their 150+ employees, ensuring they have the tools they need to succeed. Tech Troubleshooter - assist and work with the employers key suppliers and partners in diagnosing and resolving hardware and software issues for the team. Innovation Instigator - collaborate on exciting IT projects that drive innovation and efficiency within the company. Intranet Sharepoint Content Creator - as a Intranet SharePoint Content Creator, you'll be the mastermind behind the employers internal digital hub. Your mission? To craft compelling content that informs, entertains, and connects the team with the wider organisation. From eye-catching announcements to interactive pages, you will make the employers intranet the go-to place for all things IT-related. Routine Tasks – Learn how to set up equipment and systems for new starters and leavers, maintain asset lists, telephone lists, stock room maintenance and systems monitoring. Learning - Continuously expand your knowledge through hands-on experience and professional development opportunities. The employer are looking for a person who has a passion for technology, a genuine interest in IT and a desire to learn and grow in the field. They need a person who has good problem-Solving Skills: An analytical mind that enjoys tackling challenges and finding creative solutions, with excellent communication skills and the ability to work well with others. Flexibility to adapt to new technologies and changing environments and a proactive attitude towards learning and self-improvement. Do you have a natural desire to learn and explore new technologies and systems and the ability to handle challenges and setbacks with a positive attitude? Are you meticulous and thorough in your work, especially when troubleshooting issues. and good at taking initiative and being eager to take on new tasks and responsibilities? You will need to think outside the box to find innovative solutions and improve processes and become reliable and consistent in providing support and completing tasks. whilst understanding and addressing the needs of colleagues and users effectively. For more detailed information about the company please visit www.deta.co.ukTraining: Level 3 Information Communications Technician. Schedule to be agreed. Training Outcome:Deta Electrical Ltd has a proud tradition of nurturing IT apprentices who successfully transition into permanent full-time roles upon completing their apprenticeship. Notably, their most recent apprentice remained with the Business Systems and IT department for an impressive 10 years.Employer Description:Company Overview: Deta Electrical is a prominent supplier in the UK electrical wholesale sector, known for its high-quality wiring, lighting, and electrical accessories. Established in 1958, Deta has grown to become a leading influence in the electrical market. Key Highlights: • Product Range: Deta offers a wide variety of products, including wiring accessories, lighting solutions, EV charging points, fire detection systems, and more. • Innovation: The company continuously invests in innovation and product design to meet the evolving needs of its customers. • Acquisitions: Deta has expanded its product range through the acquisition of complementary brands likeTimeguard, Deta-e, Brackenheath, Briticent, SMJ, and Deta TTE. • Market Presence: Deta is a preferred choice in the new build developer market and has a strong presence in both residential and commercial sectors.Working Hours :Monday to Friday (08:30 to 17:00).Skills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Team working ....Read more...
Apprentice Multi-Channel Marketer
You will be fully supported through your qualification with the benefit of real experience which will complement your learning and gain you valuable knowledge through a hands-on approach. In addition to this, there will be future opportunities for growth and development for yourself within the company. The ideal candidate will have a passion for the outdoors and will be an enthusiastic, creative, fun individual. Someone who is hard working and eager to learn is essential as we will be offering engagement in various aspects of marketing from strategic planning to social media management. General duties including: Contribute to the marketing plan, delivery or evaluation of strategic marketing activity through the creation of written planning and evaluation documents and presentations, e.g., marketing campaign, market and customer intelligence research, communicate and present to stakeholders, agencies and internal teams Use appropriate primary and/or secondary research methods including survey tools, key word research tools and desktop research to gather marketing insight or evaluation Use research data to inform marketing decisions, targeting, planning, delivery Source, create and edit content in collaboration with colleagues for appropriate marketing channels, such as website, email, social media, sales materials, affiliate marketing or event displays, ensuring that brand guidelines are met in order to achieve marketing objectives Support and manage the cataloguing of offline and digital marketing materials and assets in line with marketing regulations and legislation including sustainability of hard copy and digital campaigns, e.g., storage and organisation of marketing materials, administering creative asset management systems, recycling/circular economy/energy consumption Publish, monitor and respond to editorial, creative or video content via website, social media/video sharing platforms, offline platforms Use the organisation’s customer relationship management system (inhouse or externally sourced) to maintain accurate customer data and relationships are managed in the pursuit of marketing goals Identify and use relevant/emerging trends, solutions and technologies to implement effective marketing activities Monitor, optimise, analyse and evaluate marketing campaigns and channels in order to deliver on marketing objectives for the organisation and/or clients, measuring marketing delivery effectiveness Training: Training will be at Doncaster College where you will access a wide range of facilities on offer Day release You will undertake Multi-Channel Marketer Level 3 Standard Multi-channel marketer / Institute for Apprenticeships and Technical Education You will undertake Functional Skills for English and/or maths if needed You will undertake both on and off-the-job job training by a team of industry-qualified professionals to give you the best skills, knowledge, and experience Training Outcome: Successful completion of the apprenticeship could lead to a higher-level apprenticeship or full-time employment for the right candidate Employer Description:Founded in 2002 by Rob Minnitt, manging director, as RSM Contactors, the business grew quickly and evolved into RSM Maintenance Ltd in 2013. Since then, we have been dedicated to providing safe and dependable service of the highest quality to all of our clients. From the very start, we have prided ourselves on being an innovative, forward-thinking green-focused company with a passion for solving our clients’ most complex needs in the safest and more environmentally efficient and sustainable way possible. Located in Newton-on-Trent on the Lincolnshire/Nottinghamshire border, we operate throughout Lincolnshire, Nottinghamshire, Leicestershire, Derbyshire and Yorkshire. Our services include but are not limited to, roadside verge flailing, hedge-cutting, weed control, gritting and snow clearance, roadside furniture maintenance and cleaning, and all de-vegetation works.Working Hours :Monday- Friday Shifts to be confirmed 30- 36 hours Per WeekSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Team working,Creative,Initiative ....Read more...
L&D Coordinator Apprentice
Learning and Development: Responsible for updating the learning management systems (LMS) and ensuring content is updated and correct for London entities and supporting the EMEA region on an ad hoc basis if required. Ensure training records are correct for London employees and are updated in a timely manner to allow accurate management reporting. Escalate any systems errors as required and cross train team members where needed. Produce reports from the system and ensure key stakeholders are aware of upcoming and overdue deadlines for their departments. Support the Talent Development & Inclusion Specialist with the end to end roll out of all core online and classroom courses ensuring all employees are aware of their responsibilities and are able to book onto courses. Report on attendance and any non-attendance issues. Schedule classroom courses in line with the L&D curriculum and ensure they are marketed to colleagues. Liaise with external and internal course providers as required for course set up. Supports Junior Coordinator to manage external course bookings and professional education agreements for employees ensuring all approvals and signed agreements are in place. Delivers the induction process for London entities and suggest improvements where possible. Manage Talent in-box (respond to emails in timely manner) Manage and process credit cards statements and submissions to Accounts Team. Supports Junior Talent Coordinator with processing of all invoices for the Talent Development & Inclusion team and work with accounts payable to ensure timely payment. Programme Lead for specific Mizuho learning initiatives. Relationship Building: Be a positive, professional, and proactive ambassador for the HR department in all interactions with internal and external stakeholders. Develop credible relationships with both internal and external clients to foster an open dialogue and deliver a professional service. A required develop good working relationships with EMEA colleagues and stakeholders globally including in Tokyo. Contribute to the HR Departmental objectives by proactively recommending innovative, effective HR solutions. Respond to day-to-day issues that arise from the business. Researching and responding to questions from managers and employees regarding L&D opportunities, Inclusion initiatives, wellbeing strategy and HR policies and procedures, referring to Senior HR professionals where appropriate. Core Processes: Provide support to the Head of Talent & Inclusion and the Talent & Inclusion team. High quality, timely and proactive provision of HR support to the business, to ensure that the department delivers a professional and efficient service to the business, suggesting revisions to the departmental plans and activities accordingly. Support Junior Talent Coordinator when required to produce all paperwork required in relation to profession education, talent development and inclusion initiatives. Proactively ensure that managers and employees are aware of HR related deadlines and their responsibilities under these e.g., mandatory L&D requirements. Escalate any upcoming and overdue deadlines to senior members of HR. Ensure the Learning Management System and internal databases/trackers are always kept up to date with any changes made in a timely manner. Advise employees on the administration and interpretation of HR policies and guidelines relating to talent development and inclusion, where appropriate. Support the coordination of Inclusion activities as required and contribute to both departmental and business owned projects. Training:BPP apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace. Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.Training Outcome:Opportunity for growth potential within the HR department as a whole.Employer Description:Mizuho EMEA provides corporates and institutions in the region with paralleled access and expertise in Japan and Asia, and supports clients with their corporate and investment banking and asset management needs. Our client base includes leading corporations, financial institutions and state owned entities. We are a strategic financial partner with a focused objective of helping our clients to connect, succeed and grow. We are not your typical financial institution. It’s our people who make us a cut above. Here, every person is respected because of their differences, not in spite of them. We pride ourselves on a culture of purpose, passion, and compassion. At Mizuho, we provide the stability of an international industry leader with the career trajectory of a growing business. Our steady, strategic growth gives our people at all levels rewarding degrees of responsibility and a richer work experience than a boutique firm or an established giant could offer alone. Working for Mizuho opens doors not just to a rewarding career with excellent prospects, but to lasting friendships with colleagues from diverse cultures. It’s the local expertise of our employees that makes our global network so powerful. By collaborating with colleagues and clients who have your same ambition, you can amplify your sphere of influence and base of knowledge as part of one of the largest— and growing— banks in the world.Working Hours :Monday to Friday, shifts TBC.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative ....Read more...