Service Desk Engineer – Barnsley
£35,000 - £40,000 PA
IT team within a utilities organisation is seeking a motivated and detail-focused Service Desk Engineer to join them on a permanent basis.
In this role, you will take ownership of recording, troubleshooting, and resolving a wide range of hardware and software issues. You will act as a key escalation point, providing technical guidance to 1st line support staff, collaborating with wider IT teams, and liaising with third-party suppliers to ensure a consistently high standard of service delivery across the business.
Main Duties:
Deliver technical assistance to VIPs and end users via phone, remote tools, email, and in-person support
Manage and prioritise support requests through the IT service management platform (ServiceNow)
Carry out on-site diagnostics and escalate complex issues where necessary to meet resolution targets
Work closely with IT colleagues to support both 1st and 2nd line support functions
Install, configure, update, and maintain hardware and software solutions
Administer Active Directory and deploy applications using Endpoint Manager
Provide support for SIP/VoIP telephony and video conferencing technologies
Set up and maintain iOS and Android devices, including 4G/5G connectivity equipment
Contribute to IT projects and keep technical documentation up to date
Skills and Experience:
Microsoft certifications are advantageous
Previous experience working with IT service management tools
Strong knowledge of Windows operating systems, Active Directory, Office 365, and Microsoft Teams
Familiarity with security tools such as antivirus solutions, web filtering, and basic networking principles
Excellent communication skills with a customer-focused approach to problem solving
Ability to remain effective under pressure while managing multiple priorities
....Read more...
2nd Line Engineer – Crewe
£40,000 PA
IT department within a leading construction engineering business is seeking a highly proactive and analytical 2nd Line Engineer to join them on a permanent basis. This is a stand-alone on-site IT role, working autonomously day-to-day, while being fully supported by a centralised main IT department.
You will be responsible for logging, diagnosing, and resolving issues across a range of hardware and software systems. The role involves providing escalation support to 1st line IT technicians, liaising with other internal IT functions and external vendors and ensuring the delivery of a consistently high level of IT support across the business.
This position is also client-facing, requiring regular interaction with internal stakeholders and users. As such, excellent communication skills, a professional approach and the ability to explain technical issues clearly to non-technical users are essential.
Key Responsibilities:
Provide end-user support to VIPs and users via telephone, remote support, email, and face-to-face
Prioritise and manage workflow through the ITSM system (ServiceNow)
Conduct on-site technical investigations and escalate issues to ensure timely resolution
Collaborate with IT team members and support 1st and 2nd line IT teams
Install, update, maintain, and support various software packages and hardware
Perform Active Directory administration and deploy software via Endpoint Manager
Support SIP/VOIP telephony and video conference systems
Configure and support iOS/Android mobile devices and 4G/5G dongles
Assist with IT projects and maintain technical documentation
Qualifications and Skills:
Microsoft certifications (desired)
Experience with ITSM systems
Proficiency in Windows Operating Systems, Active Directory, Office 365, and Microsoft Teams
Understanding of anti-virus products, web gateway filtering, and networking concepts
Strong communication, problem-solving, and customer service skills
Ability to work under pressure and prioritize tasks effectively
....Read more...
2nd Line Engineer – Crewe
£40,000 PA
IT department within a leading construction engineering business is seeking a highly proactive and analytical 2nd Line Engineer to join them on a permanent basis. This is a stand-alone on-site IT role, working autonomously day-to-day, while being fully supported by a centralised main IT department.
You will be responsible for logging, diagnosing, and resolving issues across a range of hardware and software systems. The role involves providing escalation support to 1st line IT technicians, liaising with other internal IT functions and external vendors and ensuring the delivery of a consistently high level of IT support across the business.
This position is also client-facing, requiring regular interaction with internal stakeholders and users. As such, excellent communication skills, a professional approach and the ability to explain technical issues clearly to non-technical users are essential.
Key Responsibilities:
Provide end-user support to VIPs and users via telephone, remote support, email, and face-to-face
Prioritise and manage workflow through the ITSM system (ServiceNow)
Conduct on-site technical investigations and escalate issues to ensure timely resolution
Collaborate with IT team members and support 1st and 2nd line IT teams
Install, update, maintain, and support various software packages and hardware
Perform Active Directory administration and deploy software via Endpoint Manager
Support SIP/VOIP telephony and video conference systems
Configure and support iOS/Android mobile devices and 4G/5G dongles
Assist with IT projects and maintain technical documentation
Qualifications and Skills:
Microsoft certifications (desired)
Experience with ITSM systems
Proficiency in Windows Operating Systems, Active Directory, Office 365, and Microsoft Teams
Understanding of anti-virus products, web gateway filtering, and networking concepts
Strong communication, problem-solving, and customer service skills
Ability to work under pressure and prioritize tasks effectively
....Read more...
