Freight Forwarding Customer Services Apprentice is to assist our customers' booking process and is intended to support and expand our growing business.
Learning to apply a range of skills in order to provide an excellent service to customers, including answering and responding to emails, data entry and assisting with general administrative duties:
This role is an ongoing learning role within a busy Freight Forwarding company, with opportunities to progress.
Assisting the general administration of the customer booking process
Data entry of work in NetFreight (Operational System)
Development of Knowledge of Air, Sea and Road Freight markets and procedures
Airline bookings, preparation of export documentation
Liaising with transport
Department to book collections, deliveries, airport transfers etc.
Support the business in maintaining a positive and enjoyable working experience, aligned with our culture and values
Working openly and collaboratively in a small operational team, good communication skills, attention to detail, and the ability to prioritise and organise your workload are essential
A major aspect of the role will require communication with customers directly, so a positive attitude and friendly professional demeanour are also critical
Training:Level 3 International Freight Forwarding Specialist Apprenticeship Standard - Air Freight Pathway:
On-the-job training delivered by the employer
Apprentices without Level 2 English and maths will need to achieve this level prior to taking the end-point assessment. For those with an education, health and care plan or a legacy statement, the apprenticeship English and mathematics minimum requirement is Entry Level 3
Allocation of an apprenticeship delivery coach who will carry out regular training
Assessment and support visits to ensure you acquire new learning, knowledge, skills and behaviours in order to progress and develop
Identify, track and support 6 hours of off-the-job training activities
Quarterly formal progress review meetings, identifying learning achievements and next steps
Training Outcome:
Permanent position within Art and Cultural Services, full-time permanent position within the team
Employer Description:Meridian Freight Services is an International Freight Forwarding company, founded in 1982, providing transportation and consultancy services. Built on robust and sound business practises, the company has grown and evolved through several worldwide economic business cycles. Despite advances in paperless trading, our industry remains a people-orientated business. Our staff are highly valued resource, greatly appreciated by our clients. Every client knows that there is a dedicated professional looking after their interests.
Our areas of specialism include the high value artwork sector, movement of live animals, repatriation and on-airport supervision at Heathrow Airport with our BAA accredited ID Pass Scheme. Our core values of trust, loyalty and integrity centre around putting our customers at the heart of what we do. We therefore work in a highly collaborative way with the common focus of delivering operational excellence.Working Hours :Monday - Friday, between 9.00am - 5.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Time keeping,Positive attitude,Eager to learn,Professional manner....Read more...
SHIFTS: 4 on 4 off
PAY RATE: £14.35 per hour
OVERVIEW OF JOB DESCRIPTION
Working Hours & Shift Patten: Working part of full time on a rotating shift pattern, that will vary with needs of the business. Shifts will be covering a 24 hour period, 7 days a week, 365 days a year operation. Working weekends, bank holidays and holiday periods will be a requirement as required.
Main Duties & Responsibilities:
Principally to deliver the safe, efficient, and effective bus transportation of airport & airline passengers (ground staff, crew members and other client groups) between designated transfer points. The job is performed in buses that do not require a PCV licence. There will also be the need to perform other driving duties as required to include but not limited to high lifts, Minibuses, PRM vehicles. Full training will be provided for all vehicles. Operating mainly airside, but with the willingness to work in any areas the business deems necessary. This job offers regular daily routine, with some variations on occasion.
Embracing technical innovations, we are building ways of automation to help track, report and inform our performance. There will be a requirement for our drivers to use an automated job allocation and recording system. Full training will be provided.
Complete the daily Vehicle Check Sheet, to maintain the operational reliability of the vehicle, reporting when necessary any vehicle defaults in line with the Vehicle Inspection procedure.
Drive the Company vehicles ensuring that the vehicle is safe and secure at all times.
Drive any vehicle across both the Cobus contract and the PRM contract, this would encompass minibuses, AMBI vehicles, buses, and any other vehicle as required, full training will be provided.
Operate the vehicle safely within close proximity to the aircraft.
Maintaining a clean and tidy vehicle at all times.
You may be required on occasion to complete Customer Care Agent (CCA) duties within the terminal when demand requires, this may include escorting passengers through the terminal/security and boarding flights or meeting arriving flights and assisting PRM’s through to baggage reclaim.
Ensure that the Allocator is updated on progress of jobs at all times.
Observe all Bristol airport airside driving requirements.
Promote a safe and secure environment at all times. • Undertaking any other duties as reasonably required.
Person Specification:
Essential
A full UK driving licence, with no more than three points endorsed, maintaining regular reports for inspection.
Must be able to demonstrate proficiency of both written and spoken English.
Must be able to pass and maintain an Airside Pass and airside driving Permit, including competency checks where necessary. This will require a full 5-year work history, the right to work in the UK and a DBS check.
Excellent people and communication skills with the ability to deal with people effectively and with ease.
A positive pro-active “can do” attitude.
Flexibility to work in alternate locations, this may be short notice.
Flexibility to work in different departments within ABM.
Flexibility to work additional shifts for adhoc demand and duty cover will be required, local catchment area would be advantageous.
Key Accountabilities
Appearance & Professional etiquette | As an ambassador of our company and client brands you will showcase your personal standards to ensure you are clean, presentable and demonstrate exemplary customer service engagement.
Knowledge & Experience | As an experienced driver, you will be trained to drive our airside bus, minibus & Ambi fleet.
Leading by Example | You will perform your duties to your consistent level best, within the skills, knowledge and tools available to you. You will be receptive to recommended guidance or specific direction from Lead Drivers, Duty Supervisor & Management levels, particularly in business contingency and recovery events, where clear direction is essential to deliver well.
Safety First | You will continually safeguard yourself and your passengers in which you are supporting, being the local expert to protocols and environment, you will be consistently monitoring and be prepared to address or escalate unsafe practices.
Should you require any more information on the role please call MEGO on 01803 840844....Read more...
