An exciting opportunity has arisen for a Service Delivery Executivewith ideally 1 year of experience to join a dynamic team within an innovative content curation platform. This full-time role offers excellent benefits, hybrid working (2 days office, 3 days remote) and salary of £23,000.
This is a 12-month fixed-term contract role with potential for a permanent role and a career in Customer Success for exceptional candidates.
As a Service Delivery Executive, you will report to the eCommerce Customer Success Director and collaborate closely with Customer Success Managers to provide curation services for the eCommerce client base.
You will be responsible for:
* Managing client content, including uploads and tagging, ensuring it is accurate and ready for use.
* Documenting and improving best practices to enhance service efficiency.
* Acting as the voice of the customer by providing feedback and status updates internally.
* Continuously improving your skills and knowledge to grow in the role.
What we are looking for:
* Previously worked as a Service Delivery Executive, Marketing executive, Service Delivery Admin, Service Delivery Administrator, Service Delivery specilaist, Marketing Assistant, Customer service executive or in a similar role.
* Familiarity with marketing concepts and processes, with a technically minded perspective.
* Ideally have 1 year of experience.
* Outstanding communication skills, both verbal and written.
* Strong organisation and time management skills.
Whats on offer:
* Competitive salary
* 28 days holiday
* Opportunities to work with leading global eCommerce brands
* Access to regular team events and company-wide activities
Apply now for this exceptional Service Delivery Executive opportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavor to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
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To give the right candidate the opportunity to understand what role would suit their skills set best, we would like to give them the opportunity come on board with us as an Admin Assistant and give them the opportunity to experience all of our departments and let them decide which one they wish to focus on and excel in.
Compliance
International planning
Logistics
Supporting maintenance officers
Additional guideance from team leaders to be supported in the role
Training:An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studyingTraining Outcome:We ideally would like any candidate that commences with us on an apprenticeship programme to stay with us on a long term basis as a full time employee, in whatever role they have chosen to develop their skills set in and we continue to offer further training and support.Employer Description:KCT Logistics has been in operation for over 30 years, we have offices in over five countries in the EU & our UK Operation in Tamworth.
We operate International Haulage throughout, England, Ireland and the EU.
Our customers are varied and range from many every day high profile brands. We transport products on their behalf all over the EU, from Fresh Food, High Street Clothing Brands, Electronic Products, Airplane Components etc etc every day is different and varied, the evolving rules post Brexit has brought an additional dynamic to the movement of goods to and from the UK and as a result the Customs Rules and Regulations have come into force for goods from the EU which a lot of this generation has never experienced before.
We work closely with many Government Agencies in the UK and EU.Working Hours :Monday to FridaySkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Good attitude towards people,Good work ethic....Read more...
Each day will be different, however the main duties will remain the same and you will receive training and support to enable you to assist in carrying out the following:
Provide support for pupils:
Attend to their personal needs/personal care
Build positive relationships and interact with pupils
Promote the inclusion & acceptance of all pupils
Provide support for the teacher:
Assist with the display of pupils work in the classroom
Assist with the learning activities
Promote positive pupil behaviour
Provide admin support
Support for the curriculum:
Support the use of IT in learning activities
Develop pupil’s competence & independence in its use
Prepare, maintain & use equipment/resources required to meet the lesson plans/relevant learning activity & assist pupils in their use
Support for the school:
Be aware & comply with policies & procedures relating to child protection, health & safety, confidentiality & data protection
Contribute to the overall ethos/work/aims of the school
Attend & participate in relevant meetings as required
Participate in training & other learning activities and performance
Accompany teaching staff and pupils on visits, trips and out of school activities
Any other duties that may be commensurate with the role
Training:Level 3 Teaching Assistant Apprenticeship Standard:
Level 1/2 functional skills in maths and English (if required)
As an Apprentice Teaching Assistant your role will be to provide support to teachers, pupils and support for the curriculum and school
You will work under the instruction/guidance of teaching / senior staff to undertake work /care / support programmes, to enable access to learning for pupils and to assist the teacher in the management of pupils and the classroom
The apprenticeship will be delivered through a day release programme at our training centre in Sheffield to support the learning in the workplace
Training Outcome:On successful completion of the apprenticeship, the candidate may have the opportunity to apply for a permanent role should a vacancy arise.Employer Description:Bents Green is a specialist secondary school for students with Autism and other communication difficulties. Many of our students have complex needs.
Bents Green School have some new and exciting opportunities and are currently seeking enthusiastic apprentices. No day is the same at Bents Green and the students bring personality, surprise and variety to our school. It can be a challenging environment to work in, and the successful candidates will demonstrate they are committed to this student group and have the resilience to start each day afresh with a smile.
We are passionate about ensuring that all our students receive the best education possible, preparing them for adult life outside school and helping them to become respected and valued members of society. We are proud of the individuals that make our school community, and the successful candidates will value inclusivity and celebrate diversity.
It is an exciting time to join us and support us with continuous development and change. We are proud of our students, and see the unique potential in each individual.
Our staff are both dedicated and highly skilled and contribute to a very nurturing and kind school. We are proud to have been awarded the Trauma Informed Schools award, and building relationships with students and their families is central to our practice. Trauma Informed Practice has informed the development of our behaviour policy and practice, and any successful candidates will be able to demonstrate they share these values.
We are seeking to appoint an enthusiastic and supportive Apprentice Teaching Assistant with an interest in assisting students to achieve their potential. The successful candidate will join a team of talented and dedicated teaching assistants and will be supported by inspiring mentors who have extensive experience in supporting trainees. This post will suit someone who is thinking of a career in education and candidates must possess a minimum of grade 4 or equivalent in English and Mathematics.Working Hours :Monday 8.30-3.45
Tuesday 8.45-3.45
Wednesday 8.45-5pm
Thursday 8.45-3.45
Friday 8.45-3.45
30 minutes lunch each daySkills: Communication skills,Attention to detail,Organisation skills,Number skills,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Advanced Clinical Practitioner or Advanced Nurse Practitioner Service Care Solutions are working with a client to recruit an experienced Advanced Clinical Practitioner (ACP) or an Advanced Nurse Practitioner (ANP) on a locum basis. Location: Westhoughton, Bolton Contract: Locum placement until March 2025 | Full-Time or Part-Time System: S1 Pay: £40 - £45 p/h LTD + £250 Welcome Bonus Job Description:
Supporting patients within the surgery
Ideally looking for a clinician that can offer 12 patients per session
Conduct visits if required.
About the client: This surgery is a small, friendly training practice with a supportive team consisting of 2 GP Partners, 2 salaried GPs, 1 Advanced Nurse Practitioner (ANP), 2 Practice Nurses, 1 Healthcare Assistant (HCA), and a dedicated admin team. They are committed to delivering high-quality care, consistently performing well in both BQC and QOF measures. Additionally, the practice collaborates with a PCN, which includes a diverse range of ARRS staff, such as MSK specialists, Mental Health Practitioners, Clinical Pharmacists, Visiting Paramedics, Social Prescribers, GP Assistants, Care Coordinators, and Health Improvement Practitioners. Benefits:
Four weekly payroll runs
£250 Welcome Bonus
£250 training allowance
Excellent pay rates
Exceptional referral bonuses
Specialists mental health consultants offering single point of contact
Frequent notifications for upcoming opportunities via text and email
Ltd & PAYE payment options available
Nationwide provider of mental health staff to over 40 different NHS trusts offering mental health services and over 200 local authorities.
FREE DBS disclosures provided via fast track online services
FREE Occupational Health Check and Immunisations
At SCS, we believe in rewarding your loyalty and hard-work!£150 Agency Switch Bonus –
£150 Switching Bonus - If you’re unhappy with your current agency or simply fancy a change, Service Care Solutions will give you £150 for bringing your current contract to us.
£250 Welcome Bonus – We are offering a Welcome Bonus of £250, paid after completion of 150 hours in your new placement.
£750 Referral Bonus – Simply refer your friend. If they get the role, we’ll give you up to £750.
To Apply: Please contact Eleanor: eleanor.binns@servicecare.org.uk | (01772) 208 963....Read more...
Attends to the pupil’s personal needs, and implements related personal programmes, including social, health, physical, hygiene, first aid and welfare matters
Supervises and supports pupils ensuring their safety and access to learning
Establishes good relationships with pupils, acting as a role model and being aware of and responding appropriately to individual needs
Promotes the inclusion and acceptance of all pupils
Encourages pupils to interact with others and engage in activities led by the teacher
Encourages pupils to act independently as appropriate
Prepares classroom as directed for lessons and clear afterwards and assists with the display of pupils work
Be aware of pupil problems/progress/achievements and report to the teacher as agreed
Supports the teacher in managing pupil behaviour, reporting difficulties as appropriate
Undertakes pupil record keeping as requested
Gathers/report information from/to parents/carers as directed
Provides clerical/admin support e.g. photocopying, typing, filing, collecting money etc
Supports pupils to understand instructions
Supports pupils in using basic ICT as directed
Prepares and maintains equipment/resources as directed by the teacher and assists pupils in their use
Is aware and complies with policies and procedures relating to child protection, health, safety and security, confidentiality and data protection, reporting all concerns to an appropriate person
Support pupils with their learning outcomes e.g. reading, literacy, numeracy as directed and supervised by the teacher
Training:An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.Training Outcome:Development within the Trust/School to become an Achievement Support Assistant/ HLTA or Teacher.Employer Description:Cleeve Primary School is part of Horizon Academy Trust - a caring community of children, parents, staff and governors. Together we continually strive to provide a happy, supportive and safe environment for children to learn and realise their potential. This post presents the right candidate with the chance to make a significant contribution to the future development of the school and to the outcomes of our pupils.
We can offer:
• The opportunity of working within a supportive, friendly environment in a well-run and respected school.
• Positive, well behaved and happy children who are eager to learn.
• A vision that is underpinned by high expectations and wanting the very best for our pupils.
• Pension Scheme.
• Term-time hours
• CPD opportunities
As an employee of the trust you may be required to work at other schools within the MAT.Working Hours :Monday to Friday 8.45am to 3.15pm with half an hour for lunch.Skills: Communication skills,IT skills,Organisation skills,Number skills,Team working,Initiative,Patience....Read more...
Job Title: Health, Safety, and Wellbeing Administrator Location: Horndean, Portsmouth (2 days per week on-site) Salary: £12.83 PAYE / £16.60 Umbrella Contract: Temporary, 9 months Hours: Full-time
About the Role We are looking for an enthusiastic Administrator to join our Health, Safety, and Wellbeing team for a 9-month period. This is a great opportunity to contribute to a motivated and supportive team environment, where you’ll play an important role in supporting various health and safety functions. Your tasks will range from assisting with projects and managing the Health and Safety helpdesk to organizing health surveillance appointments and liaising with our Occupational Health Provider. You will also support our Eye Care Voucher programme and manage non-complex accident and incident reports. We’ll provide you with the training and support needed to succeed in this role, working in a friendly and encouraging environment. Key Duties and Responsibilities
Project Support: Collaborate on health and safety projects, contributing to ongoing team initiatives.
Health Surveillance: Organize and schedule health appointments, ensuring timely and efficient management of our health surveillance program.
Helpdesk Management: Manage the Health and Safety helpdesk, addressing routine inquiries and providing administrative support.
Eye Care Program: Support the administration of our Eye Care Voucher programme, liaising with team members as required.
Incident Management: Handle non-complex accident and incident reports, following up as needed.
About You If you’re a people person, have a good working knowledge of Microsoft applications, a willingness to learn, and the ability to work independently, we would love to hear from you. Your work will require a commitment to delivering excellent service, supporting both team members and external contacts. Key Requirements:
Strong interpersonal skills and customer-focused attitude
Competency with Microsoft applications and other database systems
Ability to work on your own initiative while being part of a collaborative team
Willingness to work on-site in Horndean two days a week, midweek, to collaborate directly with our Health Advisor and Admin Assistant (specific days can be discussed at the interview stage)
Who We Are Abri is one of the UK’s largest housing providers, managing over 50,000 homes and serving 114,000 customers across 36 local authorities. We’re committed to delivering safe, sustainable, and high-quality homes, and we’re deeply invested in supporting the communities we serve. With plans to invest £689 million in building safety and energy efficiency, and deliver 10,000 affordable homes by 2030, we’re driven by a mission to create communities where everyone can thrive. Our regional approach allows us to deliver services tailored to local needs, connecting closely with customers and partners alike.....Read more...
We are looking for an enthusiastic and motivated Business Admin Apprentice to join our team, providing essential support to the Operations & Engineering Manager. This role offers an excellent opportunity for someone looking to develop their career in business administration while gaining practical experience in an operational and engineering environment. You will assist with a variety of administrative tasks and act as a personal assistant, helping to ensure the smooth running of day-to-day activities and projects.
Key Responsibilities:
Provide administrative support to the Operations & Engineering Manager, including managing diaries, emails, and phone calls.
Assist with diary management, scheduling meetings, and coordinating appointments.
Prepare reports, presentations, and documents for meetings.
Organise and maintain both digital and physical files to ensure easy access to relevant information.
Assist in tracking project progress, deadlines, and key deliverables.
Handle internal and external communications on behalf of the manager.
Take minutes in meetings and follow up on action points where necessary.
Support general office duties such as filing, photocopying, and ordering office supplies.
Learn and apply business administration practices, including data entry, record-keeping, and other clerical tasks.
Work collaboratively with other departments when required to ensure smooth workflow.
Actively participate in apprenticeship training, developing skills for personal and professional growth.
Benefits:
Comprehensive apprenticeship training programme.
Opportunity to gain hands-on experience in a dynamic operations and engineering environment.
Mentoring and guidance from experienced professionals.
Opportunity for career development within the company.
20 days holiday entitlement, pension scheme, early finish on Friday, lunch paid for on Fridays, company events
This is an excellent opportunity for someone looking to begin their career in business administration, with the added advantage of gaining experience in the operations and engineering sectors. If you're proactive, organised, and eager to learn, we would love to hear from you!Training Outcome:The opportunities in the world of business are endless. Many apprentices start in business administration, customer service or accountancy, which are great stepping stones into lots of exciting careers. You can go on to specialise in a particular field and into management. You will find people who started in administration working in all professional areas and at all levels. If you are good at IT and enjoy working with others, then a Business Apprenticeship could give your career a great start.Employer Description:Newcode is here to help you find the perfect fit for your industrial coding and marking requirements. Showcasing a top-tier array of coding and marking machines and supported by a team of industry experts, we provide a thoroughly customised service designed to meet the unique demands of your evolving production processes.Working Hours :Monday-Thursday 8am-4:30pm
Friday 8am-2:30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working....Read more...
Under the overall direction of the headteacher you will play a major role in formulating the aims and objectives of the school and establishing the policies through which they are to be achieved.
You will carry out all the professional duties of a Teaching Assistant as required, take responsibility for child protection issues as appropriate and take responsibility for promoting and safeguarding the welfare of children and young people within the school.
You will need to be committed and driven to want the very best from every child and be outstanding member of our school community.
Duties for this role will include:
Attend to the pupils’ personal needs, and implement related personal programmes including social, health, physical, hygiene, first aid and welfare matters.
Supervise and support pupils ensuring their safety and access to learning.
Establish good relationships with pupils, acting as a role model and being aware of and responding appropriately to individual needs.
Promote the inclusion and acceptance of all pupils.
Encourage pupils to interact with others and engage in activities led by the teacher.
Encourage pupils to act independently as appropriate.
Prepare classroom as directed for lessons and clear afterwards and assist with the display of children’s work.
Be aware of pupil problems/progress/achievements and report to the teacher as agreed.
Undertake pupil record keeping as requested.
Support the teacher in managing pupil behaviour, reporting difficulties as appropriate.
Gather/report information from/to parents/carers as directed.
Provide clerical/admin support e.g. photocopying, typing, filing, collecting money etc.
Support and educate children on all elements of the school curriculum.
Be aware of and comply with policies and procedures relating to child protection, health, safety and security, confidentiality and data protection, reporting all concerns to an appropriate person.
Be aware of and support difference and ensure all pupils have equal access to opportunities to learn and develop.
Contribute to the overall ethos/work/aims of the school.
Appreciate and support the role of other professionals.
Attend relevant meetings as required.
Participate in training and other learning activities and performance development as required.
Assist with the supervision of pupils out of lesson times including before and after school and at lunchtimes.
Accompany teaching staff and pupils on visits, trips and out of school activities as required.
Training:Over the 15-18 month apprenticeship, you will work towards the following:
Level 3 Teaching Assistant Apprenticeship Standard.
Behaviours, Skills & Knowledge.
Functional Skills in maths and English at level 2 (if not already exempt through prior qualifications)
You will have regular visits at the workplace from a designated assessor to observe your progress and competence in the role you are carrying out.
Training will be one day a month at Plymouth Argyle.
Training Outcome:There may be the potential for full time employment upon successful completion of the apprenticeship, for the right candidate.Employer Description:Shakespeare Primary School serves a school family of 420 pupils, from Reception to Year 6, within Honicknowle, Plymouth. We also have a nursery unit for three to four year olds, which has 52 part-time places (15 hours per week) and 10 full-time places, for pupils eligible for 30 hours of funding. We take 60 Reception pupils each year, who start with us in the year in which they become five years old.
Shakespeare Primary School is part of the Learning Academies Trust. Together, we share commitments that every child deserves an outstanding education, that schools work most effectively when they work together and that every school in our Trust is unique and should serve the needs of its own local community. In addition, we share the aim that we will not let social disadvantage be an obstacle to success. We know that with great leadership, inspirational teaching, caring pastoral support and hard work, every child in every school can succeed.Working Hours :Monday - Friday, working between 8:30 am and 3:30 pm.
Hours may change slightly to assist with after school clubs and lunchtime duties. Times to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Business Support Manager – Newton AycliffeA driving licence and access to a vehicle is required for this role.Experience is essentialShift informationFull TimeMonday – Thursday 9am – 5pm (half hour lunch)Friday 9am – 4.30pm (half hour lunch)Our Business Support Department provides a comprehensive, proactive, customer focused business support service to the organisation, enabling services to meet their statutory and legal obligations and our business plan.Business Support Manager accountabilities include:
Provide comprehensive business support service as required, duties may include; management oversight, team supervision and training, mailbox management, making purchases for the Group, having oversight of training allocations and matrices, inputting, storing and archiving of data, meeting arrangements, recruitment management, ongoing employee compliance (e.g. reoccurring DBS checks) and note taking.Maintain IT systems, including local and corporate IT systems, spreadsheets, databases to be able to produce appropriate outputs, e.g. reports.Update IT systems to ensure that individual records are up to date with information required for statutory returns and local datasets, ensuring the data is up to date, accurate and reliable.To work flexibly across the service, working on a range of activity to provide proactive support to service users.To manage a demanding and reactive workload in a responsive way to assist the Executive Assistant to meet key objectives and external regulatory requirements.To ensure the professional delivery of established business processes such as database management to support the organisation.To work with colleagues and team leaders to identify areas for improvement, ensuring the support offer remains appropriate for all service users.Organise interview procedures as required.To assist in developing and effectively managing training systems.To allocate training courses as required.To carry out audit checks as required.
Information regarding ROC GroupWe are an inclusive Company with a focus on safeguarding, learning and development. We like to recognise a job well done, for example, through our in-house ‘Tell on your Team’ recognition system.ROC Group requires the addition of a Business Support Manager to assist them. We value honesty, commitment, flexibility, integrity, and a great sense of humour!ROC Group is committed to the safeguarding and promotion of the welfare of children and its service users and expects the team to share this commitment. This position is subject to satisfactory references, pre-employment checks and a clear enhanced DBS disclosure.Essential Requirements:Word and Excel experienceSelf-motivated and a positive natureSelf-organisationHonest and reliableAbility to listen and empathise.Effective communication skills: recording and report writing and verbal communication.A professional and caring value base i.e., consistency and empathyWorking individually and within a teamComputer literateBenefits:
Paid for DBSWestfield Health Cash Plan & RewardsProfit share schemeRefer a friend bonus.Recognition schemeCredit Union Saving SchemeIntensive induction and full trainingHoliday increases for length of serviceComprehensive learning and development program
So – if you are an experienced Business Support Manager, have previous Admin experience apply now or call 0330 335 8997.....Read more...
Greet patients and visitors to the practice and make sure reception area is kept tidy at all times. Ensure that patients book themselves in and visitors are signed in
Create and update the appointment book under the supervision of the Reception Manager
Extract patient’s records if requested and prepare any other papers needed for the Consultation or Medicals
Run the surgery appointment system effectively
Answering incoming telephone calls, ensuring calls are documented and redirected accordingly and placed in operation at the end/beginning of each day
Follow up patients who do not attend for their appointments.
Take appropriate details from patients wishing to register with the practice and provide appropriate information about the practice
Use generic email for communication to others as requested by the Doctors, or a senior member of staff, dealing with urgent matters immediately
Accept and register patients in accordance with practice procedures and update patient demographic information when changes are identified
Advise patients of relevant charges for private services, accept payments and issue receipts
Take requests for prescriptions accurately and enforce the repeat prescribing policy
Ensure infection control procedures are maintained with regard to cleaning of the reception and waiting areas
Complete referrals to the district nurse team under the supervision of the GP
Issue and supply prescriptions and distribute accordingly (EPS)
Support the reception manager with producing leaflets, newsletters etc
Attend all meetings and complete all required training
Frank posts appropriately, keep the postbook updated and take post when required
Read code data on the emis clinical system
Scan routine correspondence to patient records
Update death registers and follow up next of kin following bereavement
Control patient access to online medical records and accept records coming in to the surgery
File medical records accurately
Be prepared to carry out relief duties that may be required at times of sickness, leave or other times of staff shortage in the practice. All relief work will be paid
Cooperate in all matters with other members of the Practice Team, with a view to ensuring a happy atmosphere, greater job satisfaction and, above all, ever-improving patient care
Work safely at all times in accordance with Legislative requirements and Practice Policy and Procedures
Training:
Level 3 Business Administrator Apprenticeship
Functional Skills in English and/or maths if required
Training is delivered in the workplace - details will be made available at a later date
Training Outcome:
Possibility of a permanent position on completion of the apprenticeship
Opportunities for career progression within the practice
Employer Description:We currently have 15,000 patients with a clinical team of 4 GP's, 2 Pharmacists, 4 Advanced Nurse Practitioners, 6 Practice Nurses, 1 Phlebotomist, 1 Health Care Assistant and an admin team of 19. We are a teaching practice and accommodate GP registrars/medical students. The practice works closely with the Keele Research Team and participates in several local research studies during the year.Working Hours :Monday - 9am – 6pm
Tuesday - 8am – 5pm
Wednesday - 12.30pm – 6pm
Thursday – 8am - 1pm
Friday - 8am - 6:30pm.Skills: Communication skills,IT skills,Organisation skills,Team working,Initiative,Confidentiality,Empathy,Willing to learn,Motivated,Determination....Read more...
Project Administration Coordinator
Telecommunications Order Management
UK wide – work from home – full remote working
@mecscomms is recruiting for a home based, contract project coordinator. This office support administrator role will work for a Global IT, Technology, Cloud, Telecoms Carrier & Network service provider. The administrator will be responsible for office support, administration, project coordination & the scheduling of technical engineering resource. We will consider applicants from a wide range of backgrounds including those with retail, customer services, office administration and similar commercial experience or entry level / junior / school and college leavers.
Position: Change Request Administrator, Project Coordination, Project Administrator, Resource Scheduling, Office Support
Location: UK wide– work from home – fully remote working, home based
Hours: Monday – Friday (09.00 - 17.30)
Start date: ASAP
Duration: 24 months+ temporary contract
Rate: £15 per hour, gross umbrella pay rate, inside IR35
Security Clearance: Individuals must consent & be eligible to achieve BPSS (Basic Check) & SC level Security Clearance checks
Environment: Global IT, Technology, Cloud, Infrastructure, Telco, Telecom, Carrier, Internet, ISP, Service Provider, Operator, BT Openreach, BT ECO, Provisioning Administrator, Co-ordinator, Data Entry, Office Support, Order Management Executive, Co-ordinator, Project Assistant, Administration, Admin Clerk, Administrative Officer, KPI, SLA, Tracking, Reporting, 3rd Party Supplier, Relationship Management, WAN, Voice, Data, Connectivity, PSTN, Cisco, ADSL, Ethernet, Leased Lines, IP Networking, IT, Computer Literate, Excel, Microsoft Office, ITIL, Agile, Temp, Temporary, Contract.
Key Activity:
• Customer service administration
• Customer relationship coordination
• Service delivery management
• Project coordination
• Resource scheduling
• Change control management
• Documentation & reporting
• Data entry & general administration
• Working in an Agile environment
Overview:
A 24 month rolling temporary contract position has become available for an experienced office administration & resource scheduling on a long term contract assignment. You will deliver administrative support for the order management and provisioning coordination team. Duties will include carrying out data entry, handling a central email inbox, updating project plans, database records, customer information and communicating tasks/orders/requests across the department.
Responsibilities:
• Monitoring and actioning a central mailbox with incoming queries and requests
• Coordinating between delivery teams to schedule orders and change requests
• Vetting requests to schedule an engineer’s time to ensure the correct information has been given
• Assigning engineers to customer projects
• Coordinating remote engineers time and keeping their schedules up to date
• Ensuring that business partners have received confirmation of resource within SLAs
• Dedicated management of out of hours requests
• Handling partner concerns for resource and task closures
• Building relationships with engineers and our internal customers
• Raising customer orders on the Remedy system, and communicating details with customers
• Generating monthly reports to trigger billing
• Grant access for remote login to customer devices
• Management of customer records and accurate communication with Order Desk
• Collating order details and verifying user device names
• Ensuring device accessibility for remote access and alarms monitoring
• Solving issues with records seeding from background systems
• Generate work in progress reports
• Provide service delivery management input for customer review meetings
• Working in an Agile environment
Candidate Profile:
The ideal candidate will have had some project coordination, office administration or office support experience. You can come from a variety of backgrounds however you experience, skills & attributes are likely to include some or all of the following:
• Office support & administration skills
• Administration, project coordination or sales support experience
• Good proactive communication skills & excellent documentation drafting competences
• Stakeholder & customer relationship management
• Interested in working in a corporate office environment
• Computer literate with the use of Microsoft Office (email, word, excel)
• Previous use of database, reporting, CRM or workflow systems
• Administration experience in a IT, Technology, Telecoms, Internet or similar Tech environment is highly desirable
• Familiarity with Agile, ITIL or other similar methodologies is highly desirable
@mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology
@mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business.
For more information or a list of current vacancies, please see our web site at mecscomms.co.uk
....Read more...
