Service Desk Engineer – Aylesbury
Up to £37,000 PA plus excellent benefits
Opportunity for an IT Support Analyst / Service Desk Engineer to join a well-known organisation undergoing significant technology transformation. A reputable, complex organisation with numerous sites, providing services to hundreds-of-thousands across the country. You’ll be joining at a particularly exciting time for the business.
As an IT Support Analyst you will be required to work within a small, highly capable team, responsible for providing technical support to a variety of different end-users whilst maintaining exceptional levels of customer service and keeping in line with SLA’s. You will have the support of an experienced 3rd line Infrastructure team and various third-party vendors and Service providers as escalation points.
The role requires a motivated, self-starting individual. This is a fantastic opportunity for an individual looking to take the next step and progress with a rapidly developing company.
Role responsibilities:
• Provide technical IT support, covering multiple issues spanning all end-user-computing, infrastructure, business systems, telephony etc.
• Support projects as required
• Ensuring that issues are being resolved in accordance to SLA’s and service excellence is upheld
• Collaborate with 3rd parties when required, ensuring all problems are dealt with swiftly
• Receive and manage calls from internal staff via telephone, email and web portal when required
• Take ownership of user problems, follow up the status of problems on behalf of the user and communicate progress in a timely manner and escalate when necessary
Required skills and experience:
• Previous experience working in as an IT Support Analyst/Engineer
• Experience supporting Microsoft Windows Server based Infrastructure
• Experience with ServiceNow
• Experience with Windows 10, Office 365 and Active Directory
• Basic networking knowledge (DHCP, DNS, TCP/IP)
• Printer management and support
• Setup and administration of endpoints (laptops, desktops, mobile phones, tablets)
• Possess a positive can-do attitude and be able to communicate with users of all different technical levels
• ITIL knowledge.
Salary up to £37,000 PA
The role offers excellent benefits, including free/heavily discounted public transport travel, 25 days holiday (+bank holidays) and an excellent pension scheme.
This role will require occasional travel across the UK.
Flexibility to work from home one day per week.....Read more...
Service Desk Engineer – Bicester
Up to £37,000 PA plus excellent benefits
Opportunity for an IT Support Analyst / Service Desk Engineer to join a well-known organisation undergoing significant technology transformation. A reputable, complex organisation with numerous sites, providing services to hundreds-of-thousands across the country. You’ll be joining at a particularly exciting time for the business.
As an IT Support Analyst you will be required to work within a small, highly capable team, responsible for providing technical support to a variety of different end-users whilst maintaining exceptional levels of customer service and keeping in line with SLA’s. You will have the support of an experienced 3rd line Infrastructure team and various third-party vendors and Service providers as escalation points.
The role requires a motivated, self-starting individual. This is a fantastic opportunity for an individual looking to take the next step and progress with a rapidly developing company.
Role responsibilities:
• Provide technical IT support, covering multiple issues spanning all end-user-computing, infrastructure, business systems, telephony etc.
• Support projects as required
• Ensuring that issues are being resolved in accordance to SLA’s and service excellence is upheld
• Collaborate with 3rd parties when required, ensuring all problems are dealt with swiftly
• Receive and manage calls from internal staff via telephone, email and web portal when required
• Take ownership of user problems, follow up the status of problems on behalf of the user and communicate progress in a timely manner and escalate when necessary
Required skills and experience:
• Previous experience working in as an IT Support Analyst/Engineer
• Experience supporting Microsoft Windows Server based Infrastructure
• Experience with ServiceNow
• Experience with Windows 10, Office 365 and Active Directory
• Basic networking knowledge (DHCP, DNS, TCP/IP)
• Printer management and support
• Setup and administration of endpoints (laptops, desktops, mobile phones, tablets)
• Possess a positive can-do attitude and be able to communicate with users of all different technical levels
• ITIL knowledge.
Salary up to £37,000 PA
The role offers excellent benefits, including free/heavily discounted public transport travel, 25 days holiday (+bank holidays) and an excellent pension scheme.
This role will require occasional travel across the UK.
Flexibility to work from home one day per week.....Read more...
Whether you’re looking to grow your skills through a graduate programme, apprenticeship, or placement, we embrace difference and believe everyone deserves the chance to fulfil their potential. Develop, get training, earn a salary, and make an impact whilst doing work that matters. Join us on one of our early career’s programmes, and you can be part of the teams working on complex projects that are making a difference. Want to build an extraordinary career? Take a look below. Working as part of a dedicated on-site team you will provide system administration and 1st line support for a complex physical network within Microsoft environment. Purpose of the Role:
As an Apprentice IT Analyst, you will provide first-line IT support and assist with maintaining systems and services. You’ll gain hands-on experience in troubleshooting, system administration, and supporting IT projects while learning from experienced professionals. As you progress through the apprenticeship program, you will work toward achieving key responsibilities.
Key Responsibilities:
Provide technical support: Act as the first point of contact for IT queries via phone, email, or support portal.
Assist with system administration: Help manage user accounts, O365 mailboxes, and Active Directory tasks.
Support IT services and tools: Monitor systems, troubleshoot issues, and maintain applications such as CAFM.
Contribute to projects and improvements: Participate in IT initiatives, documentation, and knowledge-sharing activities.
As part of your Apprenticeship, you will be enrolled onto an Application Support Lead Apprenticeship Level 4 qualification which normally runs for 15 months plus EPA. You will be fully supported by our partnered college to achieve this qualification by attending online sessions per week, having 1-2-1 advice and support, e-learning materials, and a whole team of experts on hand for advice and technical knowledge at your office. Training Outcome:We will provide you with a clear career path by tailoring a program that’s unique to you.Employer Description:We are a leading provider of full life-cycle engineering, operations, and decarbonisation solutions, for transport infrastructure and complex facilities. Our purpose is to deliver sustainable infrastructure solutions that enhance life and protect our shared future. We combine exceptional expertise in Consulting & Design, Advisory & Analytics, Transport Infrastructure and Complex Facilities to design, manage, and maintain clients’ assets throughout their lifetime. Our leading data and analytics capability enable us to create transformative solutions that strengthen resilience and drive sustainable improvements. We embrace difference and support individuals to work in ways that work best for them. We are committed to working sustainably and by working in partnership with the communities we serve, so people and the planet are protected. Working Hours :Monday - Friday 9am-5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative....Read more...
