End User Support Analyst – BAU – Cardiff (Onsite Fulltime)
Inside IR35 – £300 Agreed assignment rate may be subject to change depending on applicable legislation or solution through which services are performed.
Shifts will be 8AM-4PM or 10AM-6PM.
Onsite 5 days per week due to the nature of the contract.
Key Skills & Responsibilities.
Extensive experience as an End User Support analyst supporting BAU queries in a busy professional services environment
Good experience surrounding MS Office 365, Azure, Windows, Active Directory, MS Exchange Server
Proficient with HP, Lenovo, and Apple end user devices (laptops, iPhones, iPads), as well as office telephony and WiFi.
Skilled in configuring Firmware/BIOS to meet standards.
Experienced in installing, updating, and troubleshooting all supported versions of Microsoft Windows OS.
Competent in deployment, updating, and remediation of Microsoft Office suites.
Enterprise-level Mobile Device Management using MobileIron: device enrollment,
Familiar with enterprise endpoint management tools such as Microsoft SCCM, McAfee PGP, and BitLocker for updates and software installs.
Knowledgeable in device pre-boot configuration, imaging, and deployment processes via Microsoft SCCM and MDT.
Comfortable maintaining logs of queries and resolutions.
Excellent communication skills – verbal, written and presentation
Proven ability to engage directly with users of all technical skill levels across the business, providing clear and effective support
Interested?! Send your up-to-date CV to Dean Sadler-Parkes at Crimson for review
Not interested?! Do you know anyone that might be? Refer a friend for this role to earn £250 worth of vouchers.....Read more...
Overview
Ref: 111417
Service Desk Analyst / IT Support / Windows / On-site
Role Responsibilities
Responsibilities will include:
Resolve high-priority and complex support cases.
Resolve Level 1 and Level 2 incidents and service requests independently.
Classify, prioritise, and triage support tickets.
Coordinate with remote teams and escalate to infrastructure or application support when required.
Person Specification
Essential skills will include:
Previous experience supporting hardware systems and Windows operating systems
Technical troubleshooting – hardware, software, network & security
Proficiency in the latest Microsoft technologies
Strong troubleshooting abilities with Microsoft Office and Windows desktops
Knowledge of Active Directory, Group Policy, and DNS
Next Steps
Apply by contacting Ciaran Ahern, 0131 270 6608 or cahern@fpsg.com
Equal Opportunities
FPSG is committed to equal opportunities regardless of gender, race, disability, sexual orientation, religion or belief and age.
We are Disability Confident and neurodiverse aware. If you have a disability, please tell us if there are any reasonable adjustments we can make to assist you in your application or with your recruitment process....Read more...
