Senior Infrastructure AnalystLocation: Hybrid / Home-Based (London Hub for Induction & Occasional Visits)Salary: £50,000An exciting opportunity has arisen for a skilled Senior Infrastructure Analyst to join a dynamic, multi-site organisation operating within a fast-paced environment. This role offers the chance to take ownership of core infrastructure and cloud services, ensuring secure, reliable, and scalable technology platforms that support business growth and performance.You will play a key role in both day to day operations and strategic infrastructure development, working closely with internal teams and third party providers to deliver high quality IT services.The role:As a Senior Infrastructure Analyst, you will be responsible for the design, administration, optimisation, and support of infrastructure and cloud environments. You will provide advanced technical expertise, lead on complex issue resolution, and contribute to ongoing improvements across systems, security, and service delivery.Key Responsibilities
Provide advanced support across infrastructure and cloud services, managing incidents through to resolution and root cause analysisAdminister and optimise core platforms including Windows Server, Active Directory, and Microsoft 365 (Exchange, Teams, SharePoint, Intune, Entra ID)Maintain secure, resilient systems through proactive monitoring, patching, automation, and robust change control processesSupport networking, virtualisation, security, and disaster recovery environments, ensuring performance, reliability, and governance standardsLead infrastructure projects, develop PowerShell automation, and produce clear documentation while promoting knowledge sharing across the team
Experience:
5+ years experience in infrastructure engineering or senior technical support, ideally within retail, hospitality, or leisure environmentsDeep technical expertise across Active Directory, Windows Server, and Microsoft 365 ecosystemsStrong experience with cloud and hybrid environments, security tooling, and virtualisation technologiesProficient in PowerShell scripting and automation, with a solid understanding of networking fundamentals (TCP/IP, DNS, VLANs, VPNs)Excellent troubleshooting and problem solving skills, with strong attention to detail and a focus on service qualityConfident communicator with experience mentoring junior team members and translating technical concepts for non-technical stakeholders
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Senior Infrastructure AnalystLocation: Hybrid / Home-Based (London Hub for Induction & Occasional Visits)Salary: £50,000An exciting opportunity has arisen for a skilled Senior Infrastructure Analyst to join a dynamic, multi-site organisation operating within a fast-paced environment. This role offers the chance to take ownership of core infrastructure and cloud services, ensuring secure, reliable, and scalable technology platforms that support business growth and performance.You will play a key role in both day to day operations and strategic infrastructure development, working closely with internal teams and third party providers to deliver high quality IT services.The role:As a Senior Infrastructure Analyst, you will be responsible for the design, administration, optimisation, and support of infrastructure and cloud environments. You will provide advanced technical expertise, lead on complex issue resolution, and contribute to ongoing improvements across systems, security, and service delivery.Key Responsibilities
Provide advanced support across infrastructure and cloud services, managing incidents through to resolution and root cause analysisAdminister and optimise core platforms including Windows Server, Active Directory, and Microsoft 365 (Exchange, Teams, SharePoint, Intune, Entra ID)Maintain secure, resilient systems through proactive monitoring, patching, automation, and robust change control processesSupport networking, virtualisation, security, and disaster recovery environments, ensuring performance, reliability, and governance standardsLead infrastructure projects, develop PowerShell automation, and produce clear documentation while promoting knowledge sharing across the team
Experience:
5+ years experience in infrastructure engineering or senior technical support, ideally within retail, hospitality, or leisure environmentsDeep technical expertise across Active Directory, Windows Server, and Microsoft 365 ecosystemsStrong experience with cloud and hybrid environments, security tooling, and virtualisation technologiesProficient in PowerShell scripting and automation, with a solid understanding of networking fundamentals (TCP/IP, DNS, VLANs, VPNs)Excellent troubleshooting and problem solving skills, with strong attention to detail and a focus on service qualityConfident communicator with experience mentoring junior team members and translating technical concepts for non-technical stakeholders
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IT Support AnalystUp to £28,000 DOESouth West London
The role
Interested in working for a company that heavily promotes organic growth?! This is a position where no 2 days will be the same and where opportunity and growth comes easily to those that strive for it.
Key duties
Respond to customer queries raised face-to-face, by email or by phone, accurately identifying the urgency, impact and priority of a call, troubleshooting as far as possible, and gathering information. Gather information on and distribute unassigned tickets across the team in a timely manner to ensure tickets are dealt with quickly by the right people Provide on-site support in our remote offices (currently in Bromley, Bristol, Cheltenham, Plymouth and Northallerton) according to a rota, with visits to other offices if and when necessary. Investigate hardware and software issues to identify the cause and possible workarounds, aiming to identify solutions where possible. Escalate issues to third-line support, vendors, or to other teams where necessary. Resolve tickets in a timely manner, keeping the customer updated at all stages of the process. Image laptops and desktops using SCCM. Create and manage user accounts using Active Directory and MS Exchange and Office 365. Provide clear communication to the team to ensure that knowledge of issues and fixes is shared. Respect confidentiality of customer information and promote adherence to security policies. Maintain accurate records of IT assets
Skills required
Essential: experience with Windows 10, Windows 11, Microsoft Office, Office365, Active Directory administration, Exchange administration, laptop hardware, desktop hardware, printer hardware, networking basics. Must have CompTIA certifications at least one partIdeal: Software packaging, OS deployment (SCCM) and PowerShell.
Company overview
Our client is a leading specialist in providing integrated marketing amongst other things. With over 800 employees in the business you will provide support across offices in and around London. Their belief in people is the driver behind everything they do. The company strives to attract talented IT engineers that are specialists in their fields. Our client has created an environment where people can share their knowledge and experiences which helps grow their engineers professionally. In addition to this commitment, talent and sheer hard work gets noticed and rewarded. For them technology is at the forefront of their business but they also understand that it is the people they employ that brings this to life.
Benefits
Working hours will be 37.5 hours a week during standard business hours 9am - 5.30pmBase salary will be up to £28k25 days’ annual leave Opportunity to be a part of a large group of experienced Engineers where you have a clear and structured career pathContinual professional development plansExcellent benefits such as company pension/healthcare/season ticket loanAccess to onsite gym
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