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Admissions and Accounts Apprentice

The admissions and accounts teams process admissions for all NCG centres including Junior Summer Schools. Job Description Role and responsibilities will include: Maintain constant liaison with the other departments with the NCG adult centres (Manchester and Liverpool) throughout the year and the NCG Junior centres (Salford and Portsmouth) throughoutsummer to ensure all students needs and requirements are met Producing offer letters, visa letters, and proforma invoices (GROSS/NET) for agents/students Communicating with educational agents/embassies on a regular basis Checking finance platforms (Square, flywire) for incoming payments, adding remittances and allocating credit card payments to Fidelo Inputting invoices into Xero and comparing outstanding invoices between Fidelo and Xero Auditing the student files, ensuring they comply with UKVI & British Council regulations Updating student record system on Fidelo (CRM) with any new passports/visas, contact details and other important documents Complete/assess the sponsor guarantee details sheet (Financial Guarantees), changing the students booking accordingly and invoice the embassies Run weekly finance reports and contact students/agencies to ensure the Financial Guarantees are up to date Assisting with general student queries and where relevant, directing them to the correct departments Assist with other admin and finance based duties when necessary To participate in all mandatory training for Health and Safety and SafeGuarding, as advised by the College policy and through instruction of the appropriate line manager Working with children and young people under the age of 18, vulnerable adults, and students with special educational needs and disabilities All employed personnel are required to follow and adopt New College Group procedures and policies relating to children and young people under the age of 18, vulnerable adults and students with special educational needs and disabilities At all times, employees should reflect care and concern, and ensure that children and young people under the age of 18, vulnerable adults and students with special educational needs and disabilities are fully supported and responded to in a positive supportive manner All employees must demonstrate positive attitudes and commitment towards ensuring appropriate support structures, resources, facilities, or individualised learning or special educational plans are in place and fully implemented All employees must undertake appropriate training to ensure that they are fully versed with all relevant safeguarding procedures and policies and must demonstrate appropriate understanding of how these policies relate to their own individual work programmes, or areas of responsibility All employees will be required to undertake, as deemed appropriate from time to time, mandatory training with regards to safeguarding and general health and safety, and welfare of students, children and young people under the age of 18, vulnerable adults and individuals with special educational needs and disabilities Training: Off the job training will take place one day a week at Oldham College Training Outcome: Full time employment for the right candidate Employer Description:New College Group provides high-quality English language education for international students from around the world. We offer General English, IELTS and exam preparation, alongside a wide range of specialised programmes for individuals and groups.Working Hours :Monday to Friday 8.30am- 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Team working,Initiative,Non judgemental ....Read more...

Customer Service Specialist Apprentice

Provide excellent customer service to all service users and clients Answer incoming telephone calls from tenants, landlords, and letting agents Respond to enquiries via the email inbox Resolve customer enquiries on the first contact Manage cases to a conclusion Update and maintain customer database and other relevant in-house systems Handle data sensitively Complete admin/ad-hoc tasks as required Assisting with managing client accounts, liaising with clients whilst seeking to improve on service being delivered Occasionally attend external events/networking when required to promote our service Training: An apprenticeship includes regular training with a college or other training organisation At least 20% of your working hours will be spent training or studying Course contents: Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps  Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions Service Improvement: Make recommendations based on your findings to enable improvement  Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice Training Outcome: All job roles are advertsied internally and upon sucessful completion of the apprenticeship, the apprentice will be eligible for a suitable position within the company should there be a vacant role Employer Description:We are TDS. We were established in 2003 to operate tenancy deposit schemes across the UK and to provide dispute resolution services in relation to tenancy deposits. We now operate tenancy deposit schemes in England and Wales, Scotland, and Northern Ireland from our head office in Hemel Hempstead and our other offices in Glasgow and Belfast. In 2022 we also launched the New Homes Ombudsman Service. We are collaborative and forward-thinking with our colleagues and customers at the heart of everything we do. With our proven success, it is necessary to expand our team to ensure the services we offer continue to make a difference.Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness ....Read more...