An opportunity has arisen for a Service Desk Analyst (1st & 2nd Line Support) to join a national organisation that provides free and confidential support to individuals affected by crime or traumatic incidents.
As a Service Desk Analyst, you will be delivering first-class technical support across 1st and 2nd line queries within a fast-paced, ITIL-aligned service desk team.
This is a permanent role offering hybrid working options (2 days in office), a salary of £26,150 and benefits.
You will be responsible for:
? Delivering 1st and some 2nd line IT support to users across the UK
? Logging, tracking, and resolving incidents through IT service management tools
? Administering Active Directory and Azure EntraID (formerly Azure AD)
? Installing, configuring, and troubleshooting hardware such as laptops, desktops, printers, and scanners
? Supporting network connectivity and infrastructure including LAN, WAN, VPNs, and firewalls
? Maintaining security tools and protocols (antivirus, firewalls, browser security, etc.)
? Assisting with VoIP systems, particularly Zoom Workplace
? Providing guidance and troubleshooting on bespoke applications and internal CRM tools
? Confident multitasker with the ability to manage around 35 - 40 support tickets daily
What we are looking for:
? Previously worked as a Service Desk Analyst, IT Support Analyst, 1st Line Technician, 2nd Line Technician, IT Support Technician, Service Desk Technician, IT Technician, IT Engineer, Technical Support Analyst, Technical Support Engineer or in a similar role.
? Previous experience in a 1st / 2nd line support role
? Proficiency with Microsoft technologies including Active Directory, Windows 10/11, Office 2016/O365
? Familiarity with network infrastructure and basic support across LAN/WAN/VPN setups
? Experience using ITSM ticketing tools in an enterprise or high-volume environment
? Working within ITIL principles and contributing to continual service improvement
? Knowl....Read more...
2nd Line Technical Support Analyst
Hybrid role - 2 days per week on site, 3 days WFH
A hugely exciting opportunity has arisen with a leading Managed Services Provider offering significant opportunity for progressing your career.
This client has rapidly expanded from acquisition and organic growth, and they are now seeking an ambitious technical support analyst to join their 2nd line technical support team. They specialise in providing Cloud, Connectivity, UC & Collaboration services to a vast range of Enterprise scale businesses.
You will be a part of a motivated and experienced technical team; this role will require you to provide a high level of IT support for several clients where service is a priority. You must have excellent communication and relationship building skills with the ability to resolve technical issues inline with agreed SLAs.
Role Responsibilities:
- Offer a high level of support to a variety of clients, assisting with 2nd line technical issues
- Ensure incidents are resolved in line with SLAs
- Escalate any unresolved issues to 3rd Line support
- Ensure internal documentation is developed and maintained
- Develop technical knowledge, have a desire to learn and progress your technical career. Eventually taking on further responsibilities
Role Requirements:
- Experience in a 1st/2nd line technical support role
- Cisco Networking knowledge
– Some knowledge of switches, routers and firewalls
- An understanding of VoIP telephony solutions
- Knowledge of virtualisation or storage solutions would be beneficial, but not a must have
- Knowledge around server technologies
– AD / Entra ID, Exchange OR Citrix experience would be beneficial
- Ideally previous experience working in an MSP environment although certainly not a requirement
In return, our client is offering a competitive basic of up to £30k DoE + benefits.
Hours of work:
Monday to Thursday 9am-5:30pm
Friday 9am-3:30pm
....Read more...
An opportunity has arisen for a Service Desk Analyst (1st & 2nd Line Support) to join a national organisation that provides free and confidential support to individuals affected by crime or traumatic incidents.
As a Service Desk Analyst, you will be delivering first-class technical support across 1st and 2nd line queries within a fast-paced, ITIL-aligned service desk team.
This is a permanent role offering hybrid working options (2 days in office), a salary of £26,150 and benefits.
You will be responsible for:
* Delivering 1st and some 2nd line IT support to users across the UK
* Logging, tracking, and resolving incidents through IT service management tools
* Administering Active Directory and Azure EntraID (formerly Azure AD)
* Installing, configuring, and troubleshooting hardware such as laptops, desktops, printers, and scanners
* Supporting network connectivity and infrastructure including LAN, WAN, VPNs, and firewalls
* Maintaining security tools and protocols (antivirus, firewalls, browser security, etc.)
* Assisting with VoIP systems, particularly Zoom Workplace
* Providing guidance and troubleshooting on bespoke applications and internal CRM tools
* Confident multitasker with the ability to manage around 35 - 40 support tickets daily
What we are looking for:
* Previously worked as a Service Desk Analyst, IT Support Analyst, 1st Line Technician, 2nd Line Technician, IT Support Technician, Service Desk Technician, IT Technician, IT Engineer, Technical Support Analyst, Technical Support Engineer or in a similar role.
* Previous experience in a 1st / 2nd line support role
* Proficiency with Microsoft technologies including Active Directory, Windows 10/11, Office 2016/O365
* Familiarity with network infrastructure and basic support across LAN/WAN/VPN setups
* Experience using ITSM ticketing tools in an enterprise or high-volume environment
* Working within ITIL principles and contributing to continual service improvement
* Knowledge of desktop security tools including antivirus and site certificates
* Eligibility for SC and NPPV3 Police Vetting
* Must have UK residency for at least 5 years
What's on offer:
* Competitive Salary
* 25 days holiday (pro rata) plus bank holidays
* Pension scheme
* Life assurance
* Flexible hybrid working model
* Season ticket loans
* Cycle-to-work scheme
This is a great opportunity for a Service Desk Analyst to join a meaningful organisation and further your IT support career.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
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2nd Line Engineer – Sheffield ( 4 days per week onsite, 1 day per week WFH)
Up to £40,000 PA
IT department within a leading construction engineering business seeking a highly proactive and analytical 2nd Line Engineer to join them on a permanent basis.
You will be responsible for logging, diagnosing, and resolving issues with various hardware and software packages. This role involves providing technical support to 1st line IT support technicians, other IT functions, and external vendors, ensuring continuous high-level support across the business.
Key Responsibilities:
• Provide end-user support to VIPs and users via telephone, remote support, email, and face-to-face
• Prioritise and manage workflow through the ITSM system (ServiceNow)
• Conduct on-site technical investigations and escalate issues to ensure timely resolution
• Collaborate with IT team members and support 1st and 2nd line IT teams
• Install, update, maintain, and support various software packages and hardware
• Perform Active Directory administration and deploy software via Endpoint Manager
• Support SIP/VOIP telephony and video conference systems
• Configure and support iOS/Android mobile devices and 4G/5G dongles
• Assist with IT projects and maintain technical documentation
Qualifications and Skills:
• Microsoft certifications (desired)
• Experience with ITSM systems
• Proficiency in Windows Operating Systems, Active Directory, Office 365, and Microsoft Teams
• Understanding of anti-virus products, web gateway filtering, and networking concepts
• Strong communication, problem-solving, and customer service skills
• Ability to work under pressure and prioritize tasks effectively....Read more...
2nd Line Support Engineer – Service Desk – PlymouthOn-site workFull driving license is required for this roleSalary - £27,000 - £32,500 depending on experience2nd Line Support Engineer required for a leading client based in Plymouth. My client is currently seeking a We are seeking a skilled Second Line Service Desk Engineer to join our dynamic Managed Service Provider (MSP) team, with the opportunity of fieldwork. This is an excellent opportunity for an IT professional from a single IT environment looking to gain hands-on experience in a fast-paced MSP setting or for an experienced MSP engineer seeking their next challenge with a leading regional provider. In this role, you'll work with a diverse range of technologies, clients, and security-focused environments, enhancing your technical expertise, problem-solving abilities, and client engagement skills.Key Skills and Responsibilities:
Provide Second Line technical support across desktops, servers, networks, and cloud services.
Deliver on-site support for a high-security client, ensuring strict compliance with security policies.
Troubleshoot and resolve escalated technical issues efficiently, both remotely and in person.
Support Microsoft 365, Windows Server, and networking technologies.
Proven experience in Second Line IT Support.
Strong expertise in Microsoft 365 (Email concepts, SharePoint, OneDrive, Azure AD).
Solid understanding of networking (LAN, WAN, VLAN, WiFi, IPsec, VPN)
Hands-on experience with Windows Servers (Active Directory, DHCP, DNS, GPOs, Print Management).
Excellent communication skills with the ability to engage professionally with clients.
A full driving licence (client site visits required).
Eligibility to obtain Security Clearance (SC level or higher)
Interested? Please submit your updated CV to Emma Siwicki at Crimson for immediate consideration.Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers!Crimson is acting as an employment agency regarding this vacancy....Read more...
1st Line Engineer – IT Managed Services – London (flexible working – mainly WFH)
Up to £32,000 PA
A well established and leading IT Managed Service Provider is seeking a motivated and technically driven 1st Line Engineer to join them on a permanent basis. Established over 20 years ago, our client has become a leader in their field and has developed an excellent reputation within industry for providing a vast range of IT services with their clients being at the centre of everything they do. They work with a wide range of clients, of varying sizes and demands, across London and the Home Counties.
You’ll be working within a dynamic and well-established team providing 1st line support across an array of different clients, internal systems and management. This role will allow you to quickly establish yourself within the team and will give you the opportunity to gain exposure to 2nd Line responsibilities and eventually 3rd line/project work. Our client has created a hard-working yet fun and collaborative environment, they pride themselves on not just providing first class technical solutions but doing this with an exemplary level of customer service.
Responsibilities:
- Provide 1st (and some 2nd) line support by remotely troubleshooting, resolving and escalating incidents
- Answer service desk calls and log tickets on their PSA (Professional Services Automation software), ConnectWise
- Attend client sites when required
- Produce and maintain accurate technical documentation
- Assist with the deployment of client and internal projects when required
Requirements:
- Previous experience working within a 1st Line role, within an IT Services environment
- Posses excellent customer service skills, with the ability to break down technical terms
- Excellent troubleshooting, analytical and problem solving skills
- Exposure/troubleshooting experience with some of the following technologies: Windows 10 and 11, Microsoft Office and Microsoft 365 products (including Exchange Online, SharePoint, Teams and OneDrive), mobile devices.
- Posses an understanding of RMM, backup and networking principles
- Basic hardware knowledge
In return, they are offering up to £32,000 PA (depending on experience) plus numerous other benefits, including funding further training/certifications.
Standard office hours with an occasional on-call element (paid extra).
....Read more...
Are you passionate about troubleshooting complex technical systems and delivering top-tier customer support? Join a dynamic Global Support Centre team providing mission-critical satellite, networking, and IT solutions to clients worldwide. This is a varied and engaging role offering deep exposure across VSAT, firewalls, RF, and virtualised networks.
Your Key Responsibilities:
- Provide 2nd-line support across satellite, network, and IT infrastructure
- Monitor global networks and resolve alerts in line with SLAs
- Deliver IP, RF, and routing troubleshooting for remote and fixed networks
- Maintain and improve internal IT systems, including hosting and security infrastructure
- Support corporate users and participate in on-call rota for emergency coverage
Were Looking For:
- Experience in NOC, technical support, networks, or IT/satellite engineering
- Strong communication and customer service skills
- Ability to self-manage, stay calm under pressure, and prioritise tasks
- Desirable: VSAT or satellite knowledge, CCNA/JNCIA-level IP understanding
Whats On Offer:
- Permanent, full-time position based from Cornwall
- Competitive salary + annual bonus (based on company and personal performance)
- Pension scheme matched up to 7.5%
- 25 days holiday + bank holidays
- Free on-site parking
- Opportunities for global travel and technical training
A great role for someone ready to learn, grow, and work on real-world systems supporting global clients.....Read more...
To offer a support service to the organisation including taking and logging issues and requests from phone calls, web-based forms and from emails, and escalating and liaising with 2nd/3rd line support functions and with external service providers as required
Taking ownership of calls, liaising with customers as required and tracking calls whilst they are with 2nd or 3rd Line support and ensuring they are resolved within their defined SLA
To install, configure and support desktops, laptops and other associated devices and peripherals and their related computer hardware and software
To deliver great customer service and demonstrate the companies brand values
To produce and maintain documentation in line with agreed procedures to defined standards
To provide admin support for the IT Services Department including processing orders and stock management (including stationary and other media)
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.Employer Description:Birmingham Airport is the UK’s seventh largest with 30 airlines serving over 120 destinations direct and onwards to over 400. We project growth to more than 18m customers a year by 2033 – by which time we will be connected to central London by HS2 trains in just 37 minutes and aim to have become a net zero carbon airport.
Our purpose is: proud of every journey. That means everyone at the airport and the 100 organisations operating on the airport site, take pride in getting customers safely, punctually, and comfortably from A to B. By creating a kind, values-driven environment where everyone feels empowered to bring their best to work, we will retain and develop our people – and deliver on our purpose.Working Hours :Days and shifts to be confirmed.Skills: Communication skills,IT skills,Problem solving skills,Team working....Read more...
SAP MM Business Analyst- Biel/Bienne, Switzerland
Tech Stack: SAP MM, Inventory Management, Functional Analysis, Business Requirements, IT Project Management, SAP Customization, 2nd/3rd Line Support, User Training, SAP Integration, ITIL, Incident Resolution, ERP Systems, Data Quality, Reporting Tools, Supply Chain Processes.
We have an exciting opportunity for an SAP MM Business Analyst to join an iconic Swiss brand renowned for excellence and innovation. As a key member of the internal SAP team, you will work alongside experts in business process optimization and ERP system management, contributing to the continuous improvement of high-performance systems supporting world-class manufacturing and logistics operations.
Our client is seeking a passionate SAP MM Business Analyst with experience in some or all of the following (full training will be provided to fill any gaps in your skill set): SAP MM, inventory management, functional and technical SAP knowledge, user support (2nd/3rd level), project management, business process analysis, and ERP development. Fluency in French is mandatory.
This is your opportunity to be part of a dynamic, technically challenging environment and to contribute to the success of a prestigious Swiss enterprise.
All SAP MM Business Analyst come with the following benefits:
Competitive Salary & Performance Bonuses.
First-Class Working Environment in a Prestigious Swiss Brand.
Flexible Working Hours for Work-Life Balance.
Generous Pension Scheme & Social Benefits.
State-of-the-Art Facilities & Cutting-Edge Technology.
Professional Development & Training Opportunities.
Location: Biel/Bienne, Switzerland/ Hybrid Working
Salary: CHF 110,000 - CHF 130,000 + Pension + Benefits
To apply for this position please send your CV to Charlie Skipper at Noir.
Applicants must be based in Switzerland and have the right to work in Switzerland even though remote working is available.
NOIRSWITZERLANDREC
NOIREUROPEREC
NOIREURNET
NC/CS/SAPBIEL110130....Read more...
Join a proactive technical support team delivering world-class service across secure satellite networks, complex IT systems, and customer-facing tech. Youll play a key part in 1st and 2nd line support while helping drive improvements in system processes and fault resolution.
What Youll Do:
- Troubleshoot IP, RF, routing, and infrastructure issues
- Support enterprise IT and satellite connectivity platforms
- Work with security tools, backups, virtual environments, and telephony systems
- Monitor network alerts, resolve incidents, and escalate where needed
- Share knowledge and support junior engineers across shifts
Ideal Background:
- Experience in NOC, technical support, or IT/satellite engineering
- Comfortable with problem-solving under pressure
- Excellent communication and documentation skills
- Desirable: knowledge of Inmarsat, VSAT, or defence-related systems
Whats On Offer:
- Permanent, full-time position based from Surrey
- Competitive salary + annual bonus (based on company and personal performance)
- Pension scheme matched up to 7.5%
- 25 days holiday + bank holidays
- Free on-site parking
- Opportunities for global travel and technical training
If you're technically curious, customer-focused, and ready for a hands-on support role with international reach, this is the position for you.....Read more...
Delivering outstanding service and technical support, both remotely and onsite, to our large base of contract customers, from a variety of business sectors, and including some project work
Monitoring and updating the service desk ticket system
Diagnosing issues and performing first time fixes where possible
Managing fixes and repairs/replacements for faulty IT equipment
Advising customers appropriately and communicating regularly regarding open tickets
Working with 2nd and 3rd line support teams to deliver support to customers
Setup and installation of new equipment – desktops, laptops, printers, servers, networking, etc.
Administration of Active Directory, Exchange, Microsoft365
Training Outcome:
The successful candidate may be offered full-time employment
Employer Description:SupportDesk UK is a dedicated Information and Communications Technology (ICT) support company based near Manchester Airport. It was established to support the increasing client base of its sister company NAS UK Ltd.Working Hours :Monday to Friday
8:30am to 5:30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Initiative,Desire to learn new skills....Read more...
Respond to incoming support tickets, calls, or emails to assist users with IT issues and queries.
Troubleshoot basic hardware and software problems, including PCs, printers, mobile devices, and applications.
Log and document incidents and service requests accurately in the IT service management system.
Reset passwords and manage user accounts using tools like Active Directory or Microsoft 365.
Escalate unresolved or complex issues to 2nd or 3rd line support teams as needed.
Provide clear, step-by-step technical guidance to users in person, via phone, or remotely.
Install and configure new user devices, such as desktops, laptops, and phones.
Perform routine maintenance checks on equipment and systems to ensure functionality.
Support onboarding of new employees by setting up accounts, devices, and access rights.
Learn and follow IT policies, procedures, and security protocols to maintain service standards.
Training:
Level 3 Information Communication Technician Apprenticeship.
All training will take place at our head office in Doxford Park.
Training Outcome:After successful completion of the apprenticeship, we would look to move the individual into a permanent 1st line support engineer role within the business.Employer Description:Fairstone operates as a full-service, independent wealth management firm, combining expert financial planning, investment management, mortgage advice, and a unique acquisition model to support smaller IFA businesses. With a strong national footprint and tech-enabled approach, they deliver flexible, transparent services while rapidly growing through partnerships and acquisitions.Working Hours :9.00am - 5.30pm, Monday to Thursday.
9.00am - 3.00pm, Friday.
Subject to change as the business requires.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental....Read more...
Respond to incoming support tickets, calls, or emails to assist users with IT issues and queries.
Troubleshoot basic hardware and software problems, including PCs, printers, mobile devices, and applications.
Log and document incidents and service requests accurately in the IT service management system.
Reset passwords and manage user accounts using tools like Active Directory or Microsoft 365.
Escalate unresolved or complex issues to 2nd or 3rd line support teams as needed.
Provide clear, step-by-step technical guidance to users in person, via phone, or remotely.
Install and configure new user devices, such as desktops, laptops, and phones.
Perform routine maintenance checks on equipment and systems to ensure functionality.
Support onboarding of new employees by setting up accounts, devices, and access rights.
Learn and follow IT policies, procedures, and security protocols to maintain service standards.
Training:An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.Training Outcome:Possibility of a full time position upon successful completion of the apprenticeship.Employer Description:Fairstone operates as a full-service, independent wealth management firm, combining expert financial planning, investment management, mortgage advice, and a unique acquisition model to support smaller IFA businesses. With a strong national footprint and tech-enabled approach, they deliver flexible, transparent services while rapidly growing through partnerships and acquisitions.Working Hours :9.00am - 5.30pm, Monday to Thursday. 9.00am to 3.00pm, Friday. Subject to change as the business requires.Skills: Attention to detail,Communication skills,IT Skills,Organisation skills,Problem solving skills,Team working....Read more...
Be involved in the day to day running and management of the IT helpdesk
Provision and maintain managed services
Create and resolve IT support tickets for customers
Resolve 1st and 2nd line IT support requests
Resolve 1st line server related issues
Resolve issues on site if necessary
Maintain a high level of customer satisfaction
Perform maintenance tasks for servers and workstations remotely
Manage projects relating to experience
Provide IT support out of hours for project work
Working with teams to streamline processes for the business and to our customers
Aid future team members with our documentation as we process tasks/projects to maximise efficiencies
Strong financial acumen and be able to execute and deliver on sales & budgets
Administration tasks around back end office and help with lead generation
Ideally good knowledge of hardware and software
Experience with LAN/WAN networks is beneficial.
Some experience with Mac systems is beneficial.
Interest in new technology such as latest Graphics/CPU hardware.
Friendly and welcoming with excellent customer care ability.
Positive attitude
Ability to listen to feedback and problem solve
Driving license and car is preferrable
Training:Information Communications Technician Level 3 Apprenticeship Standard:
An apprenticeship includes regular training bi-monthly with a college or other training organisation
At least 20% of your working hours will be spent training or studying
Training Outcome:
An apprenticeship allows you to earn a wage, gain valuable work experience and industry-specific competence
Potential for full-time employment on successful completion of the apprenticeship
Transferable skills that are invaluable in the wider world of
Employer Description:Founded in 1994, Axia Computer Systems Ltd. is a fast growing IT solutions organisation. Our services includes flexible IT support, professional IT project delivery and expert technical advice. We support small and medium-sized businesses throughout the UK. With flexible approach, we can act as a client’s IT department, or supplement an existing IT function.Working Hours :Monday - Friday, 9.00am - 5.30pmSkills: Communication skills,IT skills,Organisation skills,Problem solving skills,Administrative skills,Analytical skills,Team working,Initiative....Read more...
Position: Technical Support Engineer
Job ID: 2394/4
Location: Cornwall
Rate/Salary: £30-£34K +£3500 shift allowance
Benefits: Plus 4 on 4 off shift allowance (12 hour shifts)
Type: Permanent
HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Maritime Shipping, Energy and Subsea sectors – visit: www.hsbtechnical.com for a list of our vacancies. We have a number of permanent and contract vacancies for multiple businesses across the UK and overseas.
The below job description will outline this position of: Technical Support Engineer
Typically, this person will act as a proactive Shift Engineer in a global Technical Support team, assisting in mentoring and guiding 1st and 2nd line support teams to ensure quick and effective resolution of customer queries. Supporting the Team Lead and play a key role in delivering 24/7 service to the client.
HSB Technical’s client is an established and well-regarded business entity.
Duties and responsibilities of the Technical Support Engineer:
•Strong commercial awareness with the ability to work independently and take initiative.
•Eager to continuously learn and support new systems and services.
•Quick to absorb technical knowledge, troubleshoot issues, and clearly explain product functionality over the phone.
•Excellent customer service skills, with confidence in both phone and face-to-face interactions.
•Determining priorities in an environment where customer demand varies constantly.
• Keeping up to date with product knowledge, technical and regulatory changes
• Managing other Shift workers
Qualifications and requirements for the Technical Support Engineer:
Desirable Experience
•
Experience in Customer Service and Network Operations
•Technical Engineering background
Familiarity with MOD systems and equipment support
•Hands-on experience with Inmarsat and/or VSAT systems
•Knowledge of customer equipment and systems, including:
•Maritime satellite equipment (Inmarsat)
VSAT systems (Intellian, Seatel, T&T)
•Land mobile systems (BGAN, Iridium, Thuraya, GX)
IP networking (e.g., CCNA, JNCIA)
This vacancy is being advertised by HSB Technical Ltd who have been appointed to act as a recruitment partner for this role.....Read more...
Position: Technical Support Engineer
Job ID: 2394/6
Location: Redhill Surrey
Rate/Salary: £30-£34K +£3500 shift allowance
Benefits: Plus 4 on 4 off shift allowance (12 hour shifts)
Type: Permanent
HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Maritime Shipping, Energy and Subsea sectors – visit: www.hsbtechnical.com for a list of our vacancies. We have a number of permanent and contract vacancies for multiple businesses across the UK and overseas.
The below job description will outline this position of: Technical Support Engineer
Typically, this person will act as a proactive Shift Engineer in a global Technical Support team, assisting in mentoring and guiding 1st and 2nd line support teams to ensure quick and effective resolution of customer queries. Supporting the Team Lead and play a key role in delivering 24/7 service to the client.
HSB Technical’s client is an established and well-regarded business entity.
Duties and responsibilities of the Technical Support Engineer:
•Strong commercial awareness with the ability to work independently and take initiative.
•Eager to continuously learn and support new systems and services.
•Quick to absorb technical knowledge, troubleshoot issues, and clearly explain product functionality over the phone
•Excellent customer service skills, with confidence in both phone and face-to-face interactions.
•Determining priorities in an environment where customer demand varies constantly.
• Keeping up to date with product knowledge, technical and regulatory changes
• Managing other Shift workers
Qualifications and requirements for the Technical Support Engineer:
Desirable Experience
•Experience in Customer Service and Network Operations
•Technical Engineering background
Familiarity with MOD systems and equipment support
•Hands-on experience with Inmarsat and/or VSAT systems
•Knowledge of customer equipment and systems, including:
•Maritime satellite equipment (Inmarsat)
VSAT systems (Intellian, Seatel, T&T)
Land mobile systems (BGAN, Iridium, Thuraya, GX)
IP networking (e.g., CCNA, JNCIA)
This vacancy is being advertised by HSB Technical Ltd who have been appointed to act as a recruitment partner for this role.....Read more...
IT Manager - Retail & Hospitality Dorset, 3 days office (Hybrid)To lead the digital transformation of a proud, innovative hospitality brand. In a rare and exciting opportunity, we’re looking for an experienced IT Manager to take the reins of tech innovation across a state-of-the-art hospitality estate.You will be the driving force behind the IT Team, responsible for maintaining and evolving IT systems, improving user support, and delivering transformational projects. From day-to-day support to shaping long-term digital strategies, this role will touch every part of the business – from operations to front-of-house hospitality tech. This is a great role to make a direct impact in a business that blends tradition with cutting-edge tech. The role: • Lead 2nd/3rd line technical support, maintain core systems (EPOS, ERP, CRM), and oversee infrastructure upgrades, cloud migrations, and service desk improvements. • Manage digital menu updates, implement customer engagement and workforce platforms, and ensure smooth transitions of new systems into BAU. • Drive the adoption of AI tools, chatbots, and automation to enhance user experience, boost efficiency, and enable smarter, data-driven decisions. • Lead complex IT projects, manage change across departments, and ensure risk mitigation, compliance, and operational continuity. • Define technical strategy, collaborate cross-functionally, and champion emerging hospitality technologies that align with business goals. Experience: • Proven leadership in IT or technical project management • Deep experience with hospitality systems (EPOS, booking, CRM, etc.) • Strong Microsoft Cloud 365 and virtualisation experience • Excellent communication skills (technical and non-technical) • Experience in change/project management and vendor relations Technical Experience • Cloud IaaS/SaaS • Microsoft Power Platform, scripting, automation • Cybersecurity awareness & compliance • Digital storage, servers, workstations • IT support desk and service management....Read more...
Answer telephone calls, helping where possible and transfer calls internally
Create and update records, keeping the digital filing in order and ensuring that compliance expectations are met on all documentation
Assist with customer enquiries
Provide a front of house service for all company visitors
Maintain the office set up and internal systems
Provide administrative support for all staff
To manage and produce successful and achievement marketing posts for the business, which could include online and via mailshots
Following relevant training you will on a day-to-day basis:
Be the 1st point of contact for incidents and service requests, ensuring all conversations and communications are logged correctly
Resolve 1st & 2nd line queries or faults, providing support for traditional telephone lines, broadband connections, leased lines & SIP
Work closely with our partners, our customers and our IT team to troubleshoot and resolve queries and faults
Work to progress within the role to facilitate the provisioning of customers’ services
Training:Level 3 Business Administrator apprenticeship standard:
End-Point Assessment (EPA)
Maths and English Functional Skills, if required, which will be delivered via online training sessions for 1 hour per week
Training will be delivered both online and face-to-face at your employer’s premises
Training Outcome:Full-time position within the business upon completion.Employer Description:Z1 Telecom was founded on 14th March 2002 with the sole purpose of bringing stable and tailored communication services to the SME business sector nationwide. During the last 20 years the company has set about forging long lasting relationships with suppliers and customers alike, resulting in a retention rate that is the envy of our competitors. Our ethos for Z1 Telecom is trust, integrity, honesty and an exceptionally high level of service. This is reflected in every member of our team that either sits on the board or handles calls from our clients.Working Hours :Monday – Friday, 8.30am - 5.30pm, 1-hour lunch.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Analytical skills,Team working,Creative,Confident Telephone Manner,Self-starter....Read more...
Duties and responsibilities include:
Agile project management
Assisting with onboarding new clients
Analysing and resolving technical and application problems
Testing bespoke software across multiple platforms (Web/Android/iOS)
Contributing to the refinement of organisational processes & procedures
Client business & gap-analysis
SQL & Data Interrogation
1st, 2nd and 3rd Line Support exposure
Assisting with client training & technical queries
Developing, maintaining and supporting our tech stack, including internal tool development and refinement to automate manual task
Apprentices will gain experience in:
Agile methodologies (project management)
SQL Server/authoring fast SQL queries/sprocs
GIT Source Control
HTML, CSS, JavaScript, jQuery, PHP, Laravel
C# with ASP.NET in Visual Studio[SG1]
Automated QA (Selenium)
Gap-Analysis
Requirement Gathering
BAU Operations
Technical, hands-on support
Training:
Apprentices attend Manchester Metropolitan University for one day a week during the academic year, over a period of four years.
Teaching is delivered face to face one day a week during the academic year.
Upon successful completion of the programme, participants will achieve a BSc (Hons) Digital and Technology Solutions degree by Manchester Metropolitan University, as well as a Level 6 degree apprenticeship qualification.
Training Outcome:Training in Agile project management, data interrogation and IT management. Multiple pathways to move into – such as DevOps, business analysis, customer success & project management.Employer Description:Propeller Powered Ltd is a Manchester, UK-based company that specialises in providing innovative and effective Workforce Management & Property Compliance software solutions to enable property management & maintenance companies to connect their back office & mobile workforce, create digital certification & documentation and evidence, manage & monitor property compliance & building safety.
Our goal is to empower Contractors and Social Housing Landlords to drive key performance, maintain safer homes & buildings and achieve peace of mind on property compliance by leveraging the latest technology and tools available.
Our team consists of software developers, app developers, project managers, and software support technicians, all working together to deliver solutions that meet the needs of evolving property compliance legislation and exceed our clients' expectations.
At Propeller Powered Ltd, we are committed to providing our clients with the highest level of service and support. We pride ourselves on delivering solutions that are not only functional but also user-friendly, reliable and scalable.Working Hours :Monday - Friday, 9.00am - 5.30pm, with 1 hour lunch. 1 Day per week release for University.Skills: Communication skills,IT skills,Attention to detail,Problem solving skills,Team working,Ability to use Office 365,Time management skills....Read more...
Applications are invited from suitably qualified Consultant Histopathologists for a full time NHS post for the Department of Diagnostic and Molecular Pathology based in beautiful Truro, Cornwall.The laboratory is a designated centre for many Cancer sites and has full UKAS Accreditation. Receiving over 35,000 Histology, approximately 1,600 Diagnostic Cytology and 900 autopsy requests during 2023 and performing a wide range of molecular techniques. Applicants from both specialised and more generalised backgrounds will be considered, but an interest in GI &/or dermatopathology would be preferable.The plan is to install & implement digital Histopathology in 2025You will:Undertake Molecular automated PCR for theranostic work (e.g Idylla BRAF) and tumour expression analysis (e.g ALK in lung carcinoma) Provide an EUS and EBUS rapid onsite evaluation service for pancreatic, lung, adrenal & head/neckProvide Pathology support for Bowel Cancer Screening programme including age expansion and Bowel Scope ScreeningWork collaboratively with neighbouring hospitals which includes the procurement of an end-to-end digital Histopathology solution, which will connect all 5 Trusts within the region, facilitating the sharing of cases, MDT discussion & expert 2nd opinion. Person Requirements:- Full registration with a licence to practise with the GMC - FRCPath or show evidence of equivalent qualification- On GMC specialist register or within 6 months of interview date- Applicants that are UK trained, must also be a holder of a Certificate of Completion of Training (CCT), or be within six months of award of CCT by date of interview. Applicants that are non-UK trained, will be required to show evidence of equivalence to the UK CCT- Experience of undergraduate and postgraduate teachingIn addition to full NHS Employee Benefits, the additional advantages of working for this Trust include:– A generous relocation bonus up to £8,000 if applicable– Flexible working– Blue light card and NHS discountsJarrodean is a leading UK healthcare recruitment partner to the NHS and UK Independent Sector As a nurse-led consultancy our detailed understanding of the complexity of such specialist clinical roles places us in an excellent position to match your skills with the specific requirements of our Clinical Recruiting Managers.For an insight into Jarrodean as a Consultancy and for a summary of all current roles visit jarrodean.comIf this role is not for you, please remember we offer a generous £500 Bonus for any successful friend or colleague referrals.....Read more...
Are you passionate about delivering exceptional service to customers? We're seeking a skilled an IT Field Service Engineer to join our team in Chesterfield.Your role will be pivotal in ensuring the smooth operation of ICT & AV equipment at client sites through preventative maintenance, repairs, and expert support. The role will predominantly be working with our education partners, so it may be of interest to someone who has a knowledge of working with schools and has an interest in making a difference to the use of technology in education.Benefits of Working with Us:
Annual Leave: We offer 20 days annual leave per year increasing 1 day per year up to a maximum of 25. In addition to this we close the business down over the school Christmas holidays - the team have to hold 3 days of their allowance back but get 2 weeks off fully paid (this normally accounts for an additional 7 -8 days paid holiday)Private Medical Insurance (PMI): It includes mental health wellbeing cover & Gym membership discountsMileage Allowance: Provided for business travelUniform: Provided for employeesFlexible Working: Championing a flexible working approach for all employees
Key Responsibilities:
Collaborate with the service department team to conduct preventative maintenance visits and repairs on ICT & AV equipment at client sitesInstall and monitor classroom equipment, maintaining efficient maintenance schedules, warranty logs, and repair arrangementsEnsure licensing checks are conducted in accordance with service level agreementsProvide advice, support, and handover information to clients and, when necessary, pupils on-siteLiaise with third-party suppliers and provide support for complex client issuesAssist clients and staff with new product demonstrations and training on hardware and softwareCreate backups on-site for clients and manage security measures and protection protocols for internet browsingPerform basic scheduled maintenance on audiovisual equipment and conduct fault finding with peripherals, offering remote 1st and 2nd line supportManage server and network operations both on-site and remotely, including installation of new cabling and decommissioning of redundant equipment and cabling
Skills and Experience:
Proficiency in Windows servers 2012-2022 and strong MS Office skills with knowledge of O365Comfortable using all versions of Windows and experience with Network Security TechnologiesFamiliarity with Hyper V / VM ware, Active Directory, Group Policy Management, DNS Configuration, and DHCP ConfigurationAdditional practical experience with WSUS Management, MDT / WDS capture, and Antivirus knowledge is advantageousKnowledge of routers, switches, iPad Deployment Solutions, and Apple Network Configuration is desirableAbility to diagnose failures, take corrective action, and repair on-site
Attributes:
Self-starter with the ability to drive projects to completion independentlyExcellent interpersonal skills with a strong focus on customer serviceMaintains professional standards of quality of work, personal presentation, and conductCollaborative team player with a customer-focused mindsetFlexible and adaptable to changing priorities and tasks
Join Us:If you're ready to take your career to the next level and be part of a dynamic team committed to excellence, we want to hear from you! Please submit your CV to the link provided & we will be in direct contact.Don't miss this opportunity to make a difference in the field of ICT & AV equipment services!....Read more...
Principal Accountabilities:
Assist in the maintenance of hardware and software.
Provide 1st and 2nd line IT support.
Troubleshoot IT problems.
Ensure that the IT equipment runs effectively within the school for students and staff.
Assist with the development of the school’s Microsoft 365 platform (SharePoint, Teams, OneDrive, etc.).
Assist with the introduction and roll out of enterprise-level software/platforms in an educational setting.
Assist and support with setting up classrooms, assemblies, meetings etc.
Complete inventory of equipment.
Provide technical support for school productions, including sound, lighting and staging.
Deputise for the IT Manager on occasions.
Assist in the management and maintenance of the school’s website ensuring that all content reflects the values of the school and branding.
Liaise with external providers to ensure timely and cost-effective production of marketing materials.
Assist in the management of the school’s social media identity to communicate with parents and market the school.
Liaise with staff to identify opportunities for engaging news stories that are appropriate for promotion via our website and social media channels.
Assist in the design and production of a termly newsletter.
Develop an image library for general school use. To photograph and video school events and edit them where necessary.
Draft regular press releases on school activities, events and students’ achievements.
Assist events associated with marketing the school.
Develop external publication links and publicity material.
Assist with the implementation and promotion of the school’s fundraising activities.
Work flexibly, as you will occasionally be required to fit your working hours around school productions and events.
Operate in accordance with School’s policies and procedures, ensuring compliance with Safeguarding and Health & Safety policies.
The successful candidate will have:
GCSE grade C+ in English and Maths (or equivalent), preferably educated to A-level standard.
Experience of IT Support and Microsoft 365 is an advantage.
Exemplary organisational and planning skills, alongside the ability to work to tight deadlines.
Experience managing multiple social media accounts.
The ability to remain calm under pressure.
The ability to work independently with minimal supervision.
In return, we:
Offer professional development and expertise to enable staff to achieve excellence.
Provide a highly supportive environment with opportunities to develop.
Provide a highly professional and collaborative working environment focused on developing a love of learning.
Offer first-rate personal career development to assist you in the fulfilment of your ambitions.
25 days annual leave.
Training:
ICT (Information Communications Technician) Level 3 Apprenticeship Standard.
You will also receive full training and support from the Just IT apprenticeship team to increase your skills.
Your training will include gaining a Level 3 IT qualification.
Training Outcome:Potential full-time role for the right candidate after apprenticeship completion.Employer Description:Testbourne Community School is a 11-16 comprehensive school, which provides a forward thinking, outward looking and vibrant learning environment. We pride ourselves on the strength of staff and student relationships and we have a strong sense of community at the heart of our ethos. Our shared philosophy is embodied by our strapline ‘Achievement, Excellence, Integrity.’
Testbourne is a high performing school, with students achieving excellent results. In August 2024, 76% achieved a ‘standard’ pass of grade 4 and above in English and Maths combined. An excellent total of 52 grade 9s were achieved by our year 11s across their subjects.Working Hours :Monday to Friday, between 8:30am to 4:30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Non judgemental,Patience....Read more...
