2nd Line Engineer – London ( 4 days per week onsite, 1 day per week WFH)
Up to £40,000 PA
IT department within a leading construction engineering business seeking a highly proactive and analytical 2nd Line Engineer to join them on a permanent basis.
You will be responsible for logging, diagnosing, and resolving issues with various hardware and software packages. This role involves providing technical support to 1st line IT support technicians, other IT functions, and external vendors, ensuring continuous high-level support across the business.
Key Responsibilities:
• Provide end-user support to VIPs and users via telephone, remote support, email, and face-to-face
• Prioritise and manage workflow through the ITSM system (ServiceNow)
• Conduct on-site technical investigations and escalate issues to ensure timely resolution
• Collaborate with IT team members and support 1st and 2nd line IT teams
• Install, update, maintain, and support various software packages and hardware
• Perform Active Directory administration and deploy software via Endpoint Manager
• Support SIP/VOIP telephony and video conference systems
• Configure and support iOS/Android mobile devices and 4G/5G dongles
• Assist with IT projects and maintain technical documentation
Qualifications and Skills:
• Microsoft certifications (desired)
• Experience with ITSM systems
• Proficiency in Windows Operating Systems, Active Directory, Office 365, and Microsoft Teams
• Understanding of anti-virus products, web gateway filtering, and networking concepts
• Strong communication, problem-solving, and customer service skills
• Ability to work under pressure and prioritize tasks effectively....Read more...
An opportunity has arisen for a IT Support Engineer(1st / 2nd Line) to join a well-established car dealership offering excellent benefits. This full time on-site role offers salary range of £30,000 - £35,000.
As IT Support Engineer (1st / 2nd Line), you'll be a key figure in delivering IT solutions across the business, providing hands-on support while also taking ownership of critical IT projects. This is more than a support role; it's your chance to shape the future of our IT operations, working in an environment where your expertise will be valued and your ideas implemented.
This role offers a unique opportunity to step up and lead IT projects, with a clear pathway to head the IT department, playing a pivotal role in driving change and implementing cutting-edge solutions.
You wll be responsible for:
* Set up and configure workstations (desktops, laptops, mobile devices), ensuring all systems are ready for new and existing staff.
* Perform regular hardware and network checks to ensure optimal performance and security across all systems.
* Lead and manage IT projects, from software rollouts to system upgrades and security improvements.
* Troubleshoot and resolve IT issues efficiently to minimise downtime.
* Secure and maintain local networks, ensuring compliance with data privacy regulations.
* Train and support employees on new software, ensuring smooth transitions and adherence to best practices.
* Continuously identify areas for improvement, leading initiatives to enhance IT processes and systems.
What we are looking for:
* 3+ years of experience in IT support, development, or a similar technical role.
* Proven problem-solving skills with a proactive approach to managing and improving IT systems.
* Strong communication skills, with the ability to explain technical concepts to non-technical staff.
* Experience with Microsoft 365, Windows 10/11, Ubiquity networks, VM ware, and cybersecurity.
* Knowledge of network management, virtualisation, and intranet systems.
Ideally have worked as one of the following: IT Support Engineer, IT Engineer, IT Technician, IT Support Specialist, 1st Line IT Support, 2nd Line IT Support, IT Support Technician, IT helpdesk Technician
What's On Offer:
* Competitive salary, reflecting your experience and leadership potential.
* An opportunity to work at a company recognised as a 'Best Place to Work 2024', where innovation, collaboration, and employee well-being come first.
* A key role in leading impactful IT projects, shaping the future of our technological landscape.
* Professional development opportunities, with a clear path to grow and lead within the organisation.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
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An opportunity has arisen for a IT Support Engineer(1st / 2nd Line) to join a well-established car dealership offering excellent benefits. This full time on-site role offers salary range of £30,000 - £35,000.
As IT Support Engineer (1st / 2nd Line), you'll be a key figure in delivering IT solutions across the business, providing hands-on support while also taking ownership of critical IT projects. This is more than a support role; it's your chance to shape the future of our IT operations, working in an environment where your expertise will be valued and your ideas implemented.
This role offers a unique opportunity to step up and lead IT projects, with a clear pathway to head the IT department, playing a pivotal role in driving change and implementing cutting-edge solutions.
You wll be responsible for:
? Set up and configure workstations (desktops, laptops, mobile devices), ensuring all systems are ready for new and existing staff.
? Perform regular hardware and network checks to ensure optimal performance and security across all systems.
? Lead and manage IT projects, from software rollouts to system upgrades and security improvements.
? Troubleshoot and resolve IT issues efficiently to minimise downtime.
? Secure and maintain local networks, ensuring compliance with data privacy regulations.
? Train and support employees on new software, ensuring smooth transitions and adherence to best practices.
? Continuously identify areas for improvement, leading initiatives to enhance IT processes and systems.
What we are looking for:
? 3+ years of experience in IT support, development, or a similar technical role.
? Proven problem-solving skills with a proactive approach to managing and improving IT systems.
? Strong communication skills, with the ability to explain technical concepts to non-technical staff.
? Experience with Microsoft 365, Windows 10/11, Ubiquity networks, VM ware, and cybersecurity.
? Knowledge of network management, virtual....Read more...
Job Title: Senior ICT Support Officer Salary: £16.26 P/H PAYE (Inclusive of Holiday Pay) | £18.70 P/H LTD Umbrella Hours: 37 Hours Per Week Type: Temporary Ongoing Location: Staffordshire, ST16 Start Date: ASAP Work Pattern: Monday – Friday | 09:00am – 17:30pm | Some flexibility required We are seeking a proactive and technically skilled Senior ICT Support Officer to join our client’s ICT Applications Management team. This role is essential in providing 2nd and 3rd line ICT support across multiple domains, ensuring our digital applications are highly available, secure, and meet business needs in a rapidly evolving digital landscape.Key Duties and Responsibilities:
Advanced Technical Support: Provide 2nd and 3rd line support to maintain end-user computing, network technologies, database administration, and ICT applications.
Continuous Improvement: Assist in developing and improving ICT solutions and operational procedures to align with the ICT Strategy.
Collaboration: Coordinate with internal ICT project teams and virtual task groups to enhance ICT services.
Service Monitoring: Monitor applications and communicate service changes, ensuring minimal disruption.
Supplier Liaison: Work with suppliers and third parties to achieve service levels and resolve issues quickly.
Technical Change Management: Oversee technical changes, such as M365 feature adoption, to boost investment maximization and customer satisfaction.
Platform Customization: Configure applications and collaboration platforms for bespoke customer requirements while maintaining security standards.
Disaster Recovery: Contribute to disaster recovery planning, ensuring the client can recover from catastrophic ICT events.
Documentation and Asset Management: Maintain detailed records of ICT inventories, asset registers, and configurations.
Qualifications and Experience:
Technical Skills: Proven skills in M365 (SharePoint, Teams, OneDrive, Power Suite) and extensive experience in technical support environments (Network & Security, Database Administration, Application Management).
Infrastructure Knowledge: Strong understanding of ICT architecture, networks, and disaster recovery/security processes.
Problem Solving and Automation: Ability to identify operational issues and configure automation tools.
Customer Management: Demonstrated skills in customer care and relationship management
If you require any additional information regarding the position, please call David at Service Care Solutions on 01772 208 966 or send an E-Mail to david.jones@servicecare.org.uk....Read more...
1st Line Support – London, up to £30,000 1st Line Support Location: London Salary: £20,000 - £30,000 per annumWe are seeking a 1st Line Support Engineer with approximately one year of experience to join a fantastic company based in London. We've successfully placed several candidates with this organization, and the team you'll be joining is made up of our alumni! The role requires proficiency in Microsoft Office 365, managing multiple support tickets, and working directly with users. Experience in the retail sector is a plus, and candidates must be comfortable working weekends on a rotating schedule.Benefits include:
Comprehensive training and career progressionIdeal opportunity for someone in the early stages of their IT careerSupportive team and collaborative work environmentDiscounts on meals!
Position Overview: As a 1st Line Support Technician, you'll serve as the first point of contact for IT issues and assistance requests. Your role is essential in providing top-notch customer service, solving technical challenges, and ensuring smooth operations for our stakeholders.Key Responsibilities:
Offer both remote and on-site technical support, troubleshooting and resolving hardware and software issues.Respond promptly and professionally to service requests and inquiries.Document all support requests, troubleshooting steps, and resolutions in the ticketing system.Escalate complex issues to 2nd Line Support or the relevant technical teams when necessary.Ensure client satisfaction by following up on resolved issues and ensuring systems are functioning properly.Assist with basic network and system administration tasks.Collaborate with the team to stay current with technology and industry trends.
If you are keen to discuss the details further, please apply today or send your cv to Sophie@corecruitment.com....Read more...
2nd Line Engineer
3 month initial contract £300 - £325 p/d (inside IR35)
Full time onsite in London
IT department within a leading construction engineering business seeking a highly proactive and analytical service desk engineer for initial 3 month contract. Responsibilities include logging of tickets and managing through to resolution (both hardware and software), and installation and configuration of new hardware, software, and services. You must have a solid understanding of helpdesk responsibilities, procedures, policies, and workflows and be able to work effectively under pressure.You’ll require experience supporting the following:
Windows OS Support (Windows 10)
Active Directory and Office 365 Admin
Microsoft Teams
Supporting anti-virus products (not Crowdstrike in this case...)
Ideally an understanding of web gateway filtering.
An understanding of networking concepts including support of VPN’s
Experience working on a service desk / management and prioritization of ticket queues. Experience working with ServiceNow would be beneficial although is not a requirement.
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With full guidance the successful candidate will be trained to play a crucial role in building relationships with clients and ensuring the smooth operation of a wide range of IT systems for our diverse and expanding client base.
Duties will include, but will not be limited to:
Configuring, maintaining and upgrading core network equipment.
1st line Email and Telephone support to clients
Administrating IT systems Such as Office 365, Servers and other Applications
Record and update detailed Client details on internal systems
Accurately record and log support tickets in the helpdesk system
Building, Upgrading and maintaining Laptops/Desktops and servers
Training:
The Apprentice will work towards their Apprenticeship Standard in L3 Information Communication Technician
The successful candidate will be assigned a dedicated assessor who will provide support and guidance throughout the course
This is a Day Release programme which means you will attend Lincoln College, 1 day per month, term time only. This will fall within your contracted working hours
Training Outcome:Permanent position on successful completion of the apprenticeship with:
Advancement to 2nd/3rd line IT support, or IT Systems Administrator Role, Option to then advance and specialise in an area of your choice
Progression Level 4 IT Apprenticeship
Employer Description:iZan Business Solutions is a small welcoming company providing IT Friendly and proactive support and a Managed IT service to Small and Medium Businesses Across the UK.Working Hours :Monday – Friday 9am -5:00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Non judgemental....Read more...
We are looking to recruit an Helpdesk Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn.
As an Helpdesk Apprentice your main roles and responsibilities will include:
- Becoming a valued part of the IT Support team
- Learning how to provide technical support
- Assisting in customer projects and support activities as skills allow
- Gaining on the job experience and being able to utilize the skills you have gained over the duration of your apprenticeship
- Helping the existing staff, and the other sub-contractors partnered with, to deliver IT support services to clients
- Learning how to handle telephone support calls as well as incoming helpdesk emails
- Managing the helpdesk system, ensuring all calls are handled within appropriate timescales
- Working on resolving the first line support where capable and working with more experienced staff to help resolve more complex issues or referring to second/third line support staff where necessary
- Updating company systems.
You will be working towards an Information Communications Technician Level 3 Qualification over the course of 15 months.Training:Information Communications Technician Apprenticeship L3 including Functional Skills in Maths and EnglishTraining Outcome:Our clients have a successful history of developing apprentices, and currently have 11 employees who are 'ex-apprentices' in a variety of roles. For technical, this would include moving in to 2nd line technical roles, project management or field roles. They see this as an investment in the future of the business, and is very much based on the desire to employ the apprentice in a full-time role once graduated.Employer Description:Trusted Technology Partnership is proud to be consistently recommended by our customers.
With over 25 years of experience in delivering exceptional IT services, we provide the best support with our fully NHS accredited, ITIL compliant, and ISO best practice 24/7 support desk. Our flexible approach means we can tailor our services to provide you with a fully managed service, or just some overflow capacity to assist you through a particularly busy period.Working Hours :Monday to Friday between the hours of 7:30am and 5:00pmSkills: Team Working,Organisation Skills....Read more...
2nd Line IT Support Candidate required for a leading firm in Reading, up to £45k office based
This is a fantastic opportunity for an IT Engineer who wants to elevate his career further.
The Support Analyst provides technical support for the business and for end user devices-both hardware/software including PCs, laptops, IP Telephones, and mobile devices. The ideal candidate will have experience with executives and would be able to identify recurring problems and work toward root cause analysis with proactive preventative solutions as well be able to implement improvements.
Responsibilities
• Ensures that all requests from users are logged and escalation procedures are followed. Maintains problem status/resolution information in ticketing database.
• Must be proficient with Azure
• Troubleshooting problems with Windows based workstations, custom applications, email, network and peripheral equipment.
• Maintains expert level knowledge of the platform’s operating systems, standard applications, and computer hardware solutions.
• Troubleshooting hardware and software issues on workstations, laptops and personal technology devices running Windows and Apple operating systems
• Dealing with IOS & Android Workspace ONE MDM queries.
• Prioritize and escalate problems as required to the appropriate IT teams.
• Collaborate with other IT teams as needed to determine and resolve issues.
• Actively monitor work queues for timely completion of customer requests.
• Pre-meeting conference room setup and support of audio / visual equipment as needed.
• Participation in projects related to maintenance of European data centre in London.
• Providing training, troubleshooting and assistance with new joiner user setups
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Provide 1st line support to all Cross Keys Homes departments and offices
Assist in maintaining support ticket queues and allocating 2nd/3rd line support to the relevant team/individuals/partners. Assist with stock control for computer hardware, software, peripherals and consumables.
Carry out daily system checks to ensure continuity of service.Support the backup of company data.
Set up of standard laptop/tablet devices and mobile phones including email and business applications.
Build knowledge of the business systems and how they are used across Cross Keys Homes to improve the effectiveness of this service to the company.
Training:
Learning will be a mix of online and assessor site visits.
Training Outcome:
On successful completion there is the potential of becoming a full time IT Services Technician.
Employer Description:A commercial business with a social heart, our vision is to create opportunities that change lives through our drive, expertise, resources and passion. And you can see our values of action, commitment, excellence, integrity and teamwork in everything we do.
Our dynamic approach has made us one of the region’s leading providers of affordable homes for rent and sale. Responding to change with agility and innovation, we’ll continue to grow our business in today’s fast-paced operating environment.
With a development programme set to deliver 1,000 homes over the next three years, we’re committed to building quality, affordable homes that people want to live in throughout the east of England.
Of course, as a proud provider of affordable homes we’re also committed to providing excellent housing and landlord services to all of our customers in our existing homes. We offer a wide range of community support services, ranging from volunteering opportunities to regular work clubs, and actively encourage our residents to have a say in the future of their communities.Working Hours :Monday - Friday, 9.00am - 5.00pm or 8.00am - 4.00pm.Skills: IT skills,Attention to detail,Organisation skills....Read more...
2nd Line Infrastructure Engineer (Hybrid)
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Location: City of London
Salary: £70,000 – £75,000 per annum
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Are you an IT Professional looking for an exciting new role?
About the company
Our client is a leading legal firm based in London, with state of the art office & facilities.
Position Overview
As Desktop Infrastructure Engineer you will manage SCCM deployments, maintain system images, and troubleshoot Windows OS and Citrix issues. The role involves effective communication with technicians and users across Europe and Asia, ensuring high-quality support and consistent infrastructure standards.
Responsibilities
• Manage SCCM deployments, applications, and system images.
• Resolve Windows OS issues to reduce user disruption.
• Provide advanced Citrix troubleshooting for performance stability.
• Support and document requirements for Group, Azure/Entra, and Intune policies.
• Act as the main contact for technicians across Europe and Asia.
• Align infrastructure standards with US counterparts.
• Build strong connections with service teams and users.
• Gather feedback and ensure consistency across regional infrastructure.
Candidate Requirements
Essential Skills and personal qualities
• Proven experience in endpoint infrastructure management with SCCM and Windows OS troubleshooting.
• Strong knowledge of Citrix environments and troubleshooting techniques.
• Familiarity with Group Policies, Azure/Entra, and Intune policies.
• Excellent problem-solving skills with a proactive, solution-oriented approach.
• Ability to work independently and collaboratively in a fast-paced, multicultural setting.
• Experience supporting users across Europe and Asia is advantageous.
• Proficiency in SCCM, Citrix, Windows OS (10 & 11), Office 365, Azure, Intune, PowerShell, and ServiceNow.
Apply now to Just IT and we will review your application. If you are suitable for the role, we will be in contact to discuss this opportunity.
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Role responsibilities include:
Commissioning of IT equipment: Laptops, Workstations, Servers, Tablets and Mobile Devices
Coordinate and file build sheets are completed in full and signed-off
Provide Tier 1 IT support to Agile-TS customers in-line with the agreed SLA’s
Effective use of the telephone to receive incoming support-calls and outgoing to close-calls
Logging of Open Support Tickets using the company CRM system via the Helpdesk Manager
Ensure all support issues are logged and progressed in a timely manner (while supervised)
Escalate support calls to Tier 2 & 3 technical engineers
Build relationships with engineers to raise skill and knowledge levels to enable a self-help approach
On-Site Support:
Attending customer site to investigate and fix IT Support calls (while supervised)
Conduct effective and efficient housekeeping activities on the customer’s site (while supervised)
Training:
The apprentice will be working towards the Level 3 Information Communications Technician Apprenticeship Standard
College attendance will be at the Colchester Institute - Colchester Campus one day per week during term time
Training Outcome:Future potential prospects include:
1st Line IT Support Technician
2nd Line IT Engineer
Helpdesk Technician
Workshop/Commissioning Engineer
Employer Description:Agile Technical Solutions is an IT Consultancy and IT Support Company servicing the needs of our valued clients and customers. The company was founded in 2010 by MD_Nick Baines who, after working for a number of years in the IT industry formed a relationship and an understanding as to what it really takes to provide a premium IT service to businesses. The name Agile came from the idea that the Company could be flexible and able to adapt to the individual needs of our customers.
With this understanding came a vision and an ethos to find the right IT solutions for the right business reasons. We believe in investing time to get to understand our customers businesses in order to provide effective IT solutions both now and moving towards the future.
We aim to get the very best from current systems and use our knowledge of new and proven innovations to improve IT capability, business efficiency and security.Working Hours :Monday to Friday 08:30 - 17:30 with a one-hour lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Initiative,Patience,Positive can do attitude,Enthusiastic,Keen to learn and engage,Reliable transport,A sense of humour....Read more...
To provide 1st and 2nd line support to staff by investigating and resolving IT issues and assisting in the delivery of an effective and efficient IT support service.
The role will include providing general and routine IT support, including diagnosis and fix, undertaking routine maintenance of resources and equipment, support of common software packages used across the business and other general tasks as appropriate under the supervision/instruction of the Senior IT Administrator
Where appropriate, assist with the planning and fulfilment of IT-related projects across the site
Key Responsibilities:
Responding to IT support requests from staff in a timely manner
Troubleshooting and resolving hardware and software issues, providing on-site support and remote support when necessary
Maintaining accurate records of support requests, resolutions, and relevant information in the service desk system
Installing, configuring, and updating software applications and operating systems on workstations
Assisting with setting up and configuring new user accounts and devices
Supporting with routine maintenance tasks, such as system updates, backups,and system performance monitoring
Assisting with troubleshooting network connectivity issues and resolving them promptly
Collaborating with the business system (IT Team) team to identify and implement improvements to systems and processes
Assisting with managing hardware and software inventory, including tracking,and organising IT assets
Developing user-friendly documentation and guides for common IT procedures and issues
Training:
Will be completed on-site and off-the-job training either at Barnsley College or your place of work
Student to complete an Information Communication Technician Level 3 Apprenticeship Standard
Training Outcome:
Full-time Multi Skilled IT Administrator
Employer Description:Leading supplier of innerspring components to the bedding industry.Working Hours :Monday - Friday, 8.30am - 4.30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Creative,Initiative,Strong Social Skills,Outgoing,Flexible....Read more...
Provide a 1st line IT support through numerous channels of communication including email, telephone, internal requests and automated alerts
Troubleshooting issues and logging them in the company ticket system.
To ensure all support requests and incidents via any inbound channel are properly understood and recorded on Autotask.
Ensure the in-house operating systems are fully maintained in an accurate manner on all work received, updated or completed
Escalate relevant and more complex work to the 2nd Line Helpdesk Technicians
Undertake simple maintenance tasks for monitored systems
To proactively contact and chase customers until a resolution has been achieved or the issue is escalated.
Prepare Customer Hardware ready for use such as building/configuring customer pcs, servers or printers
Installing Software and building computers for customers.
Take on ad hoc project work as directed by the IT Helpdesk Manager
Training:Information communications technician Level 3 training:
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premises and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Training Outcome:On successful completion of your Apprenticeship, the company aim to offer you a full time Helpdesk Technician role with Salary Increase and a clear Career Progression and Training Plan to progress you over the years into expert areas and/or management level IT. Employer Description:Everything Tech are an award-winning Managed IT Service Provider. They help Companies of all sizes do amazing things with Technology. They support over 4500 users across nearly every industry all over the Country and are a Microsoft Gold Partner specialising in Microsoft’s Modern Workplace shift in transforming businesses IT.
Based in the heart of Manchester City Centre.
The company are in some of the Trendiest & Modern Offices in Manchester.Working Hours :All details will be confirmed at interviewSkills: Communication skills,IT skills,Team working,Non judgemental....Read more...
Are you an experienced Systems Administrator with a knack for troubleshooting and a passion for supporting robust IT systems? Join us as a 2nd Tier Analyst / Systems Administrator, offering up to £40,000 plus benefits, based in Cambridge or remote with occasional travel.About the CompanyWe are a fast growing and successful GovTech company. We are dynamic and forward thinking, with great ambition. You will have the chance to share your knowledge and make your presence felt. With our people at the core of everything we do, we don’t want people to ‘fit in’, diversity and difference are essential to creativity. We want people to thrive in our open and collaborative environment and be an integral part of our close knit team.So, if you are looking for something more than ‘just a job’, you are in the right place. We have big company benefits, including Private Medical Insurance, Life Assurance and Pension, as well as Volunteering Days, Health & Wellbeing benefits and social activities.If this all appeals and you have the ambition to match ours, then read on!The Job RoleAs a 2nd Tier Analyst / Systems Administrator, you will work directly with customers, third parties and internal teams to support customers using our products built on the Salesforce platform.The 2nd Tier Support Analyst / Systems Administrator will be responsible for picking up support tickets escalated from 1st line support, identifying the root cause, making necessary adjustments and providing clear communication to the customer at all stages of the ticket lifecycle.Key Responsibilities:
Providing prompt resolution to inbound support tickets or assigning to an appropriate resources / queue where necessary.In collaboration with the wider team, coordinate and execute proactive maintenance for our company’s systems.Coach other members of the team and produce training materials/diagrams where appropriate.Make adjustments to system configuration, security models and document templates as required by our customers.Assisting with product instals, upgrades, patches and testing. Promoting well documented changes from a non-production environment into production.Work with the internal project team to develop project documentation and configuration templates. Ensure that your work is well documented so others within the team can make use of it on appropriate projects.Look for new ways to improve our processes and products by analysing information gathered from customers and presenting well thought out solutions and ideas back to internal seniors and leads in our R&D department. You may see your work and suggestions added to our products, helping you show your customers that you are working for them.
Is this You?Requirements:
Experience of configuring or developing business (web) applications.A good understanding of concepts such as data models, security models, and workflows.A working knowledge of ticketing systems such as Salesforce Case / Jira / Trello and key workflows / lifecycles for support tickets.Understand the principles of application architecture and have experience with the design process.Excellent level of customer service (our team’s customers are external, but your experience working with internal stakeholders is also valued) and helping them work through challenges to achieve a positive outcome.Excellent communication skills both verbal and written.Highly organised and not easily fazed by unexpected changes or issues.You must be a self-starter, as comfortable working outside of the box as in it, happy to learn any technology or tool and become the expert on it within the company. You should not be afraid to step up and lead if appropriate.
Desired Skills and Experience:
Hands on experience with data analysis and/or migration work.Salesforce experience - We build mainly on the Force.com platform so existing knowledge and experience with Salesforce is desirable. You should be able to turn your hand to both the declarative and programmatic aspects of the platform.Experience working with and configuring cloud services (AWS, Azure, etc).Knowledge of how the UK public sector is structured and the different roles and purposes of the organisations that comprise it. This will help you understand who our customers are and the pressures they face.Commercial awareness - Understanding when a request falls outside the standard support offering and may be classed as a chargeable piece of work.
How to ApplyIf you think you have the skills and experience, please click on the link provided and you will be redirected to the company’s website to complete your application.Equal Opportunities StatementWe are committed to maintaining a workplace free from discrimination or harassment. We expect every member of the team to enable and maintain an inclusive environment where everyone is treated with respect and dignity. We are committed to providing equal employment opportunities to all qualified candidates and employees. We appoint, train, develop and promote on the basis of merit and ability. We examine our unconscious biases and take responsibility for always striving to create and uphold an environment where everyone feels welcome, respected and valued.....Read more...
Job Title: Senior ICT Engineer/DesignerLocation: County Hall, Preston (Hybrid role)Hours: 37 hours per weekStart Date: 18/11/2024Contract End Date: 07/02/2025 (reviewed 22/10/2025)IR35 Status: Inside IR35Closing Date for Applications: 08/11/2024 at 12:00 PMInterview Date: 12/11/2024
Job Description: Lancashire County Council is recruiting for a Senior ICT Engineer/Designer to join their Digital Services team, working across Architecture & Data, Digital Business Engagement, Strategy & Assurance, and more. This role will require lead technical expertise in ICT infrastructure and application support, ensuring high-level design, implementation, and maintenance.
Key Responsibilities:
Lead the design and build of ICT solutions and manage small teams where necessary.
Provide operational ICT support, including 2nd and 3rd line emergency on-call assistance.
Take ownership of solution designs, monitoring performance, and recommending enhancements.
Assist with disaster recovery efforts and ensure adherence to ITIL operational procedures.
Lead discussions with suppliers, oversee design deliverables, and mentor junior team members.
Required Skills:
Experience with Umbraco versions (version 7 and cloud), site migration, plugin development, and AD authentication integration.
Expertise in .NET core, Bootstrap 5, and JQuery.
Knowledge in building custom templates using Umbraco and CSHTML.
This hybrid role offers flexibility, with on-site work at County Hall, Preston, as required.
For full details, please see the attached job description.
How to Apply:To apply, submit your CV by 08/11/2024 at 12:00 PM. For any queries, contact Lewis Ashcroft at lewis.ashcroft@servicecare.org.uk or 01772 208962
Service Care Solutions are proud to assist Lancashire County Council in this recruitment process.....Read more...
Key Responsibilities:
Provide first-line technical support to clients via phone, email, and helpdesk ticketing system
Diagnose and troubleshoot basic IT issues, escalating more complex problems to 2nd or 3rd line support as necessary
Support users with hardware, software, and network problems, VoIP related queries and problems
Assist in managing and maintaining user accounts, passwords, and permissions
Perform basic setup and configuration of computers, printers, and other peripherals and Install and configure software, ensuring licensing compliance
Maintain accurate and up-to-date documentation of incidents and resolutions in the helpdesk system
Maintain and create internal documentation and customer knowledge-base documentation
Provide excellent customer service, ensuring client satisfaction
Training:Why choose our Azure Cloud Support Specialist apprenticeship?The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowershellTools and technologies learned
Learners will learn to use:
Microsoft Azure
Microsoft 365
Windows 10
AWS
Linux
PowerShell
Training Outcome:90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.
What We Offer:
Comprehensive on-the-job training, including shadowing more experienced team members and attending technical workshops
Support with IT-related qualifications
A friendly and supportive work environment with opportunities for career growth
Exposure to a wide range of IT systems and real-world technical issues
The opportunity to work with a variety of clients from different industries
Employer Description:We are a small but dynamic Managed Service Provider (MSP) offering IT support to a variety of clients across multiple sectors. We pride ourselves on delivering excellent customer service and innovative solutions to help our clients succeed.Working Hours :All details will be confirmed upon interview.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Team working,Non judgemental,Have used Office 365,Have used Active Director,Used Windows operating systems....Read more...
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1st Line Support – Central London – Financial Services - £30,000 to £34,000 (+ bonus) Are you looking to join a progressive wealth management firm that invests heavily in their technology? Do you want to work in a close-nit team, where progression and training is at the heart of their skill set?COMPANY OVERVIEWMy client is a privately owned Wealth Management firm, that is based solely in the UK. Technology is at the heart of their operations, due to the ever changing trading landscape. This is the reason all of their 1st to 3rd Line is internal, and no infrastructure service is outsourced!KEY DUTIESProvide 1st line internal and external support to our clients end users and external clients, with some 2nd line support when necessary.SKILLS REQUIRED
Experience of working in a Service Desk environmentExperience of using a Service Desk applicationExcellent communication skillsBasic understanding of a computer networkWindows 7 experience/exposure MS Office 2007/10 support skills (especially outlook)Experience in mobile telecommunicatesTo be familiar with the operational characteristics of all the Firm’s systemsTo Provide 1st & 2nd (when necessary) line support logging via Service Desk application.To provide predominantly internal support, but some external support to clients who access their company online portal.To keep abreast of technological and market developments and make recommendations to the Service Desk Support Manager/Head of I.T. where they might be of use to the Firm
Desirable
Preferably educated to Degree/A Level/HND/City & Guilds or equivalent ITIL Certified – (Training is offered to achieve certs)
You must have excellent communication skills and hold at least 18months experience in a similar role.
....Read more...
IT Support Engineer
1st / 2nd Line Support
Luton – on site Monday – Friday 9am – 5:30pm (on-call rota)
£30,000 per annum
Highly motivated and skilled IT 1st / 2nd Line Support Engineer required for leading client based in Luton to be the first point of contact for IT incidents, requests and service-related issues, providing both technical support and troubleshooting expertise in a fast-faced, ITIL driven environment. In addition, you will liaise with all members of the IT department to ensure that tasks that cannot be personally completed are escalated to the appropriate party, with a view to ensuring the swift resolution of faults.
This position offers opportunities for growth and development within a rapidly evolving IT organization and would be suitable for someone looking for their first or second role in IT or someone newly qualified/graduated from college or university in related field.
Main duties:
Act as the first line of support for IT incidents and service requests. Log and track incidents through the ITSM tool, ensuring they are classified and prioritised correctly.
Resolve incidents within agreed SLAs, to minimising the disruption to systems critical to the operation.
Escalate unresolved issues to 2nd/3rd line and resolver teams while ensuring effective communication and follow-up until resolution.
Keep incidents and requests up to date with detailed progress notes and communicate with all relevant parties affected by any task in a timely, professional manner.
Provide remote support to end-users on a wide range of IT issues, including hardware, software, and networking problems.
Assist in the monitoring of critical systems and IT services.
Complete daily checks such as backups from the night before.
Update and maintain knowledge base articles and internal documentation to assist with common support requests and to improve the efficiency of the support process.
Provide basic training to users on IT systems, tools, and processes, helping to enhance user experience and productivity.
Provide support for Microsoft and Office 365.
Perform Installations, configurations, setting up of workstations and mobile devices.
To take a pro-active approach in this job role, through monitoring the performance of systems and making regular routine inspections of installed equipment and taking corrective avoidance actions to prevent wider problems.
Be responsible for the day-to-day delivery of first-line support to the organisation
Provide out of hours support to the airport userbase as part of a Rota
Key requirements:
Familiarity with ITSM tools (e.g., ServiceNow, BMC Remedy, Ivanti, Cherwell) for logging, tracking, and resolving incidents and service requests.
Understanding of ITIL processes, particularly Incident, Service Request, and Knowledge Management.
Knowledge of basic networking concepts, hardware troubleshooting, operating systems (Windows, MacOS, Linux), and software applications.
Experience with Active Directory, Office 365, Microsoft Exchange, and standard desktop applications (MS Office, Teams, SharePoint).
An ambition to constantly learn new skills to advance own knowledge and gain formal qualifications, with an understanding that study time outside of working hours may be required for career development.
A well organised and structured approach to work planning, time allocation to tasks, and a flexible approach to daily routines to deliver the desired results.
A very good team working ethic, communicating with colleagues in a clear and professional manner, whilst maintaining a customer-service focused approach.
The ability to work alone using own initiative and managing support calls to a high standard.
Strong problem-solving skills and the ability to prioritise tasks effectively.
Excellent verbal and written communication skills, with the ability to interact confidently with end-users at all levels to maintain department’s commitment to customer excellence.
Interested? Please submit your updated CV to Lucy Morgan at Crimson or immediate consideration.
Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers!
Crimson is acting as an employment agency regarding this vacancy
....Read more...
To provide assistance to the End User Device Engineers delivering technical and user supportTraining will involve working under the supervision of an engineer as directed by the EUC Service Support Manager/Team Leader in the build and commissioning of new and used equipment (workstations, laptops, i Devices, printers). Training will also include the patching of network equipment
To adhere to departmental policies regarding hardware and software inventory, equipment disposal and loan of IT equipment.
Main Duties
Provide technical and user support of existing hardware, software and operating systems in a timely and efficient manner, with support from the EUD engineer and in accordance with the procedures and standards of the department
To ensure users of IT systems & Information adhere to Organisational Policies and procedures, give guidance to users and contribute to these procedures
To advise customers on IT systems
To prioritise tickets logged by the Service Desk team and to resolve incidents and service requests in line with the Service Level Agreements with support from the EUD engineers
Ability to liaise with customers and third-party companies in a professional manner
Responsibilities of the Post Holder
Policy/service development
To contribute to the effective delivery of the Service Delivery function
To gain an understanding of how the department functions by assisting engineers as required whilst gaining knowledge and experience and by undertaking training in the following: - Moving and Handling
Research & Development - Aid in the testing of all new hardware configurations of desktop PCs and new printers, before these are put into use by customers. Pre-tests the latest releases of standard desktop software packages.Training:You will experience a blended learning model.
You will gather learning evidence, journals and off-the-job records using your e-portfolio.
At the end of the planned learning period, it will be agreed that you are ready to enter 'Gateway' and for your End Point Assessment to be arranged.
This programme is delivered via a day release delivery model which means that one day per week, your attendance is required at our Derby Road campus (NG18). This attendance is required during term time only.Training Outcome:Although this role is offered on an initial 22 month fixed term contract there are many opportunities for qualified IT Technicians within the NHS both locally and nationally. This level 3 apprenticeship will give you the entry requirements for further study at university level either through apprenticeships or full time study courses.Employer Description:Nottinghamshire Health Informatics Service (NHIS) are an Information Management & Technology (IM&T) service provider. We supply digital services including Infrastructure Management, Cyber Security, a full range of 1st, 2nd & 3rd Line Technical Support Services, along with Professional and Transformation services including Project Management & Training teams. NHIS are a shared service hosted by Sherwood Forest Hospitals NHS Foundation Trust (SFHFT) supporting Health and Care organisations across the Nottingham and Nottinghamshire Integrated Care System (ICS). We work collaboratively with our partner & customer organisations to help deliver their digital & transformational initiatives & strategies, providing expertise and knowledge gained through years of experience. We provide support to over 13,000 users at nearly 800 sites with around 150 internal dedicated staff. Our main aim is to help improve health and care services for citizens by working with organisations to improve the digital experience for the Health and Care workforce and for our local population, ultimately providing a data rich ICS with a focus on the sharing of information and interoperability.Working Hours :Monday-Friday 8.30am-4.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Logical,Team working,Physical fitness....Read more...
Applications are invited for a full time (10PA) Consultant Histopathology post for the Department of Diagnostic and Molecular Pathology at the Royal Cornwall Hospitals NHS Trust, based in Truro, Cornwall.The laboratory is a designated centre for many Cancer sites and has full UKAS Accreditation. Receiving over 35,000 Histology, approximately 1,600 Diagnostic Cytology and 900 autopsy requests in 2023 and performs a wide range of molecular techniques. Applicants from both specialised and more generalised backgrounds will be considered, but an interest in GI &/or dermatopathology would be preferable.The plan is to install & implement digital Histopathology in 2025You will:Undertake Molecular automated PCR for theranostic work (e.g Idylla BRAF) and tumour expression analysis (e.g ALK in lung carcinoma) Provide an EUS and EBUS rapid onsite evaluation service for pancreatic, lung, adrenal & head/neckProvide Pathology support for Bowel Cancer Screening programme including age expansion and Bowel Scope ScreeningWork collaboratively with neighbouring hospitals which includes the procurement of an end-to-end digital Histopathology solution, which will connect all 5 Trusts within the region, facilitating the sharing of cases, MDT discussion & expert 2nd opinion. Person Requirements:- Full registration with a licence to practise with the GMC - FRCPath or show evidence of equivalent qualification- On GMC specialist register or within 6 months of interview date- Applicants that are UK trained, must also be a holder of a Certificate of Completion of Training (CCT), or be within six months of award of CCT by date of interview. Applicants that are non-UK trained, will be required to show evidence of equivalence to the UK CCT- Experience of undergraduate and postgraduate teachingIn addition to full NHS Employee Benefits, the additional advantages of working for this Trust include:– A generous relocation bonus up to £8,000 if applicable– Flexible working– Blue light card and NHS discountsJarrodean is a leading UK healthcare recruitment partner to the NHS and UK Independent Sector As a nurse-led consultancy our detailed understanding of the complexity of such specialist clinical roles places us in an excellent position to match your skills with the specific requirements of our Clinical Recruiting Managers.For an insight into Jarrodean as a Consultancy and for a summary of all current roles visit jarrodean.comIf this role is not for you, please remember we offer a generous £500 Bonus for any successful friend or colleague referrals.....Read more...
Applications are invited from suitably qualified Consultant Histopathologists for a full time NHS post for the Department of Diagnostic and Molecular Pathology based in beautiful Truro, Cornwall.The laboratory is a designated centre for many Cancer sites and has full UKAS Accreditation. Receiving over 35,000 Histology, approximately 1,600 Diagnostic Cytology and 900 autopsy requests during 2023 and performing a wide range of molecular techniques. Applicants from both specialised and more generalised backgrounds will be considered, but an interest in GI &/or dermatopathology would be preferable.The plan is to install & implement digital Histopathology in 2025You will:Undertake Molecular automated PCR for theranostic work (e.g Idylla BRAF) and tumour expression analysis (e.g ALK in lung carcinoma) Provide an EUS and EBUS rapid onsite evaluation service for pancreatic, lung, adrenal & head/neckProvide Pathology support for Bowel Cancer Screening programme including age expansion and Bowel Scope ScreeningWork collaboratively with neighbouring hospitals which includes the procurement of an end-to-end digital Histopathology solution, which will connect all 5 Trusts within the region, facilitating the sharing of cases, MDT discussion & expert 2nd opinion. Person Requirements:- Full registration with a licence to practise with the GMC - FRCPath or show evidence of equivalent qualification- On GMC specialist register or within 6 months of interview date- Applicants that are UK trained, must also be a holder of a Certificate of Completion of Training (CCT), or be within six months of award of CCT by date of interview. Applicants that are non-UK trained, will be required to show evidence of equivalence to the UK CCT- Experience of undergraduate and postgraduate teachingIn addition to full NHS Employee Benefits, the additional advantages of working for this Trust include:– A generous relocation bonus up to £8,000 if applicable– Flexible working– Blue light card and NHS discountsJarrodean is a leading UK healthcare recruitment partner to the NHS and UK Independent Sector As a nurse-led consultancy our detailed understanding of the complexity of such specialist clinical roles places us in an excellent position to match your skills with the specific requirements of our Clinical Recruiting Managers.For an insight into Jarrodean as a Consultancy and for a summary of all current roles visit jarrodean.comIf this role is not for you, please remember we offer a generous £500 Bonus for any successful friend or colleague referrals.....Read more...
Catfoss Recruitment Ltd are currently in partnership with a globally respected company that is looking to recruit an Assistant Technical Manager / Technical Product Manager on a permanent basis to their expanding team.Our client is an established leader in innovative communication technology. They provide on-site solutions including paging systems, two-way and digital mobile radio systems, critical alarms, staff paging, waiter-call systems, call button solutions and Gen2 messaging software. Their solutions are found in 5-star hotel chains, investment banks, household-name retailers, super-yachts, football stadiums, global restaurant groups, universities, and many other industries and sites around the world.We are looking for a qualified Electrical/Electronic Engineer to act as the Subject Matter Expert for our products and solutions, serving as the liaison between our Technical/R&D Manager and the Production, Sales & Marketing, and Operations departments. This person will become the Technical Manager's proxy and will be the first point of contact with Production for the introduction of new products, improvements, changes in build or configuration, quality assurance etc.Assistant Technical Manager / Technical Product Manager – Roles & Responsibilities:This is a varied role which requires both deep electrical engineering knowledge as well as people-management experience. Responsibilities include:• Own the interface between the Technical and Operations Departments, ensuring successful integration of technical improvements, new products, programming updates etc into Production • Assist the Technical Manager with all new software and hardware products to be operationally assessed as part of technical sign-off procedure• Creation, delivery and control of technical documentation and procedures• Perform regular inspections and assessments to ensure quality control / assurance standards are met• Provide in-house technical support for Sales, Marketing, 2nd-line Technical Support, Field Engineers and Production • Deliver training to improve technical understanding and introduce new products Assistant Technical Manager / Technical Product Manager - Professional Attributes: • Strong technical aptitude: ability to convey build & installation process to Production and Installation Engineers• Ability to collaborate and communicate effectively with technical and non-technical colleagues and company leadership• Demonstrated capability to learn new practices quickly and efficiently• Leadership and vision in managing staff, projects, and initiatives• Commitment to high standards and a diverse workplace• Excels at operating in a fast-paced environmentAssistant Technical Manager / Technical Product Manager - Experience: • Understanding and hands-on capability of RF technology, paging systems, two-way radio systems and IT hardware /software solutions• Experience in electrical/electronic production process and best practices• Experience working in an ISO-certified environment • At least 4 years in a similar role, with at least 2 years in a supervisory positionAssistant Technical Manager / Technical Product Manager - Professional Qualifications / Accreditations:• Minimum HND in Electronic Engineering (or equivalent)• Electrical awareness/qualification (ECS is desirable)Assistant Technical Manager / Technical Product Manager previous suitable job titles: Technical Manager, Product Manager, Senior RF Engineer, Lead RF Engineer, Principal RF Engineer, Electronic Technical Manager, Electronic Product Manager, Lead Electronic Engineer, Principal Electronic Engineer, Senior Electronic EngineerCommutable from Watford, Borehamwood, North London, St Albans, Welwyn Garden City, Stevenage, Luton, Hemel Hempstead etc...Please apply ASAP....Read more...
Main role / Responsibilities [will include but not be limited to]:
Provide a single point of contact for Service Desk customers, keeping their tickets up to date at all times and communicating updates to customers as necessary.
Responsible for hardware and software support, as directed by SDM.
Accurately logging and triaging all windows issues, support queries, and taking ownership of the incident from the point of ticket logging through to resolution.
Escalate incidents and service requests to 2nd and 3rd line teams, providing detailed notes and update when necessary.
Carry out administrative tasks relating to the set-up and shut down of starters and leavers.
Having:
A good working knowledge of Microsoft Word, Excel, Outlook and Windows Operating Systems will be beneficial to the role.
A positive attitude to work - Approaches work with positivity and energy and thrives in a busy environment is essential.
Training:Why choose our Azure Cloud Support Specialist apprenticeship?The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services.
Learn technical content that aligns to and is relevant to employers and the market.
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification.
Get an introduction to Windows, Linux and Powershell.
Training Outcome:90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.
Annual Leave:
25 days holiday per year (our holiday runs January to December).
Additional 1.5 day to be taken in December between Christmas and New Year.
Flexible Working:
Flexible working policy.
Hybrid working (2-2-1).
Enhanced family leave policy.
Wellbeing:
Employee Assistance programme.
Healthcare cash plan.
Buying/selling annual leave (up to 1 week).
Cycle to work.
Life Assurance from start date (4x salary in the event of death in service).
Pension scheme – after 3 months, you will be auto enrolled into our salary sacrifice pension scheme, contributing 4% of your salary, which we will match.
Reward and Recognition:
Discretionary profit and performance related bonus.
Referral bonus scheme.
Recruitment bonus scheme (if you refer someone to work at RWK and they successfully pass their probation.
Birthday day off.
Other:
Season ticket load (interest free) up to £10,000 per annum (available after probation).
Discounted Conveyancing Fees (available after probation).
Employer Description:We’re RWK Goodman – a progressive Top 100 law firm. We exist to unlock potential and create a lasting positive impact for our clients, colleagues and communities. Our purpose is what drives our business forward. It’s our guiding principle. And it’s why our clients trust us to be their life-long legal partner.Working Hours :Service Desk core hours (rota) Monday – Friday 8am – 6pm, (1 hour lunch). Shifts TBC.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Team working,Non judgemental,Analytical & methodical....Read more...
