£30,000 - £35,000 + Hybrid Working + Excellent BenefitsIf you’ve started building your IT support career within an MSP environment and enjoy the fast-paced, varied nature of supporting multiple clients, this is an excellent opportunity to join a growing IT services business where you can continue developing your technical skills and progress your career.
Working as part of a collaborative and supportive service desk team, you’ll provide remote technical support across a wide range of client environments, gaining exposure to multiple technologies, systems and industries on a daily basis. This is an ideal opportunity for someone with previous 1st or 2nd Line support experience within an MSP who enjoys problem solving, values excellent customer service and is looking to further develop their technical capabilities within a professional, forward-thinking business.Key Responsibilities
Provide 1st and 2nd Line technical support across a range of client environments
Troubleshoot and resolve hardware, software and network-related issues
Support users across Microsoft 365, Windows and cloud-based technologies
Escalate more complex technical issues where appropriate
Maintain accurate ticket updates and technical documentation
Deliver a professional, customer-focused support experience at all times
Assist with device setups, onboarding and user administration
Support wider IT projects and on-site client visits where required
Skills & Experience
Previous experience working within an MSP environment
Experience in a 1st or 2nd Line IT support role
Good working knowledge of Microsoft 365 and Windows environments
Basic networking knowledge and troubleshooting ability
Strong communication and customer service skills
Well organised with the ability to manage and prioritise workloads
A proactive attitude and willingness to continue learning and developing technically
Relevant IT certifications or ongoing study would be advantageous
This is a fantastic opportunity to join a business that genuinely invests in its people, encourages development and offers clear progression opportunities as the company continues to grow.
You’ll gain exposure to a wide variety of genuinely cutting edge technologies not yet in use anywhere else, while working alongside an experienced and supportive team who are committed to helping you progress your career. If you’re looking to build your future within a successful MSP environment and want a role offering variety, development and long-term progression, we’d love to hear from you. Apply now!....Read more...
Answering first-line IT support calls and emails from our team and clients, and logging each one on the system
Helping users with everyday tech problems like password resets, logins, email and printer issues
Setting up new user accounts and devices and getting them ready to use
Working through common Microsoft 365 and Windows queries with support from the wider team
Keeping support tickets up to date so everyone can see what has been done and what is still outstanding
Escalating anything more complex to senior colleagues or our IT partner, and learning from how it gets resolved
Following our security and data protection processes on every job
Getting to know our phone systems and CRM so you can support the team that relies on them
Building your skills each day through training, shadowing and hands on practice
Training Outcome:Starting 1st Line IT Support, working up to 2nd / 3rd Line support. Employer Description:SinglePoint Calls was founded in 2022, Since then grown to offering multiple services, such as Call Answering Service, IT Support, Outbound Calling, and Live Chat. Working Hours :Monday to Friday 08:30 - 17:00, may include evenings.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Patience....Read more...
Create and support internal reports for other areas of the business
Create and support internal applications
Responding to 1st Line user support tickets
Day to day support and maintenance of networks and equipment
Provide support to IT and/or business process improvements installation and setup of equipment
Assist in setting up workstations and user profiles for new employees
Assist in setting up mobile phones and shopfloor scanners
Working with backend systems and IP addresses
Software image installs
IT Administration
Liaise with Continental support - competence centres
Support of Shopfloor and lab equipment
Work towards completing a formal qualification
Carry out the job requirements in full compliance with the Code of Conduct
Support and demonstrate the '4 Values' and associated 'behaviours' in carrying out your duties and responsibilities
Training:
Training will take place via Teams at the office usually once a week, however the schedule will be agreed once the apprenticeship is in place
Training Outcome:Most people move into one of these roles following this apprenticeship:
IT Support Technician / Engineer (2nd line)
Infrastructure Technician
Network Support Technician
Junior Systems Administrator
Service Desk Analyst (advanced)
Employer Description:
Founded in 1955, the Grimsby plant has over 50 years of hose-manufacturing experience
Specialising in designing, manufacturing, and supplying hoses for the oil, gas, petrochemical, and dredging industries, both offshore and onshore.
Working Hours :Monday - Friday, 08:00 - 16:00Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Initiative....Read more...
Graduate Software Support Analyst – Southampton
Up to £27,500 PA
Our client is a leading software provider specialising in innovative solutions for business and finance processes. They are seeking a Graduate Software Support Analyst to join their growing team on a permanent basis. This is an excellent opportunity for a recent graduate looking to build a long-term career within software support, gaining exposure to a wide range of technologies, systems and client environments.
Working within a small, highly capable support team, you will assist clients with technical issues, software updates and system troubleshooting while developing hands-on experience across 1st–3rd line support. You will gain exposure to databases, scripting, Windows environments and complex enterprise software solutions, with structured progression and ongoing learning opportunities.
The company is highly customer-focused, with an excellent reputation for delivering quality solutions and outstanding service to clients across a range of sectors.
Key Responsibilities:
Provide 1st line support for client software solutions, logging and troubleshooting technical issues
Assist with diagnosing and resolving software, database and configuration-related problems
Support software changes, patches and updates across hosted and customer environments
Work with SQL and Oracle databases, including scripts and stored procedures
Assist with customer training, user acceptance testing and ongoing technical support
Collaborate with internal teams and clients to ensure timely issue resolution in line with SLAs
Gain experience across Windows client/server environments, XML/XSL scripting and enterprise applications
Progressively develop skills across 2nd and 3rd line support activities
Requirements:
Ideally hold a degree (2:1 or above preferred) in Computing, Computer Science, Engineering, Physics, Maths, or a related technical subject
Strong analytical and problem-solving skills with an interest in software and technology
Basic understanding of SQL, databases, or scripting concepts
Excellent communication and interpersonal skills
Motivated, enthusiastic and eager to learn within a technical environment
Ability to work independently and collaboratively within a team
Desirable Skills:
Exposure to SQL, Oracle, XML/XSL, or Windows Server environments
Understanding of software testing, troubleshooting, or scripting
Placement year, internship, or university project experience within IT or software environments
This is an exciting opportunity to join a well-established software company with a strong team culture, excellent training and genuine long-term career progression opportunities. Hybrid working is available following probation.....Read more...
Service Desk Engineer – Preston Brook
£40,000 PA
IT department within a leading construction engineering business is seeking a highly proactive and analytical Service Desk Engineer to join them on a permanent basis. This is a stand-alone on-site IT role, working autonomously day-to-day, while being fully supported by a centralised main IT department.
You will be responsible for logging, diagnosing, and resolving issues across a range of hardware and software systems. The role involves providing escalation support to 1st line IT technicians, liaising with other internal IT functions and external vendors and ensuring the delivery of a consistently high level of IT support across the business.
This position is also client-facing, requiring regular interaction with internal stakeholders and users. As such, excellent communication skills, a professional approach and the ability to explain technical issues clearly to non-technical users are essential.
Key Responsibilities:
Provide end-user support to VIPs and users via telephone, remote support, email, and face-to-face
Prioritise and manage workflow through the ITSM system (ServiceNow)
Conduct on-site technical investigations and escalate issues to ensure timely resolution
Collaborate with IT team members and support 1st and 2nd line IT teams
Install, update, maintain, and support various software packages and hardware
Perform Active Directory administration and deploy software via Endpoint Manager
Support SIP/VOIP telephony and video conference systems
Configure and support iOS/Android mobile devices and 4G/5G dongles
Assist with IT projects and maintain technical documentation
Qualifications and Skills:
Microsoft certifications (desired)
Experience with ITSM systems
Proficiency in Windows Operating Systems, Active Directory, Office 365, and Microsoft Teams
Understanding of anti-virus products, web gateway filtering, and networking concepts
Strong communication, problem-solving, and customer service skills
Ability to work under pressure and prioritize tasks effectively
Please note; you must have a UK driver’s license/own vehicle for this position.....Read more...
The IT Apprentice provides direct user 1st line support by handling help desk or service desk escalations and managing the day-to-day service operations of the HUBER+SUHNER Polatis Infrastructure
IT Support (1st & 2nd Line)
Provide first-line technical support to end users (hardware, software, and applications)
Assist with second-line issue resolution under supervision
Log, track, and update incidents and service requests using ITSM tools (Service Now)
Support device setup, configuration, and deployment (laptops, desktops, mobile devices)
Assist users with Microsoft 365, collaboration tools, and business applications
System Stability & Resilience:
Support monitoring of IT systems to ensure uptime and performance
Assist in routine maintenance, updates, and patching activities
Help implement backup and recovery procedures
Contribute to documentation of systems and processes
Networks:
Assist in maintaining wired and wireless network infrastructure
Support troubleshooting of connectivity issues (LAN/WAN/Wi-Fi)
Help with network device configuration under guidance (switches, routers, firewalls)
IT Security:
Support implementation of IT security policies and best practices
Assist with user access management and permissions (IAM)
Participate in security monitoring and basic incident response
Promote awareness of cybersecurity across the organisation
Cloud Systems:
Support administration of cloud platforms (e.g. Microsoft 365, Azure)
Assist in user provisioning, license management, and cloud-based services
Help monitor performance and availability of cloud applications
Testing & Problem Solving:
Assist in testing new systems, updates, and changes before deployment
Troubleshoot technical issues using structured diagnostic approaches
Escalate complex problems appropriately with clear documentation
Contribute to continuous improvement through root cause analysis
Working Environment:
Fully office-based role to support hands-on learning and collaboration
Interaction with end users, engineers, and cross-functional teams
Exposure to enterprise IT systems, infrastructure, and manufacturing-support environments
Training:
During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Information Communication Technician standard
The training covers the following core occupational duties: https://www.instituteforapprenticeships.org/apprenticeship-standards/information-communications-technician-v1-2 Training Outcome:
Upon completion of the apprenticeship, the successful candidate will have a level 3 qualification as a ICT Support Technician
Employer Description:We enable the HUBER+SUHNER Polatis business to achieve excellent results in the most efficient way by providing the right information, at the right time, in the right format, to the right people, in a secure way for further processing, collaboration or decision making, wherever the people are and whatever device they use. Working Hours :Monday - Friday, Shifts to be confirmed.Skills: Communication skills,IT skills,Customer care skills,Problem solving skills,Team working,Initiative,Lone working....Read more...
Provide 1st and 2nd line IT support to customers, remotely and on-site
Diagnose and resolve hardware and software issues, including Windows and Mac operating systems
Respond to IT requests within agreed SLA timeframes
Install and configure IT equipment in office, remote, and on-site environments
Set up user accounts, email addresses, and groups
Maintain accurate documentation of processes, configurations, and critical information
Support upgrades of IT hardware and software
Troubleshoot printers, copiers, and scanners
Communicate clearly with customers, keeping them updated on progress
Work collaboratively with the wider team, sharing knowledge and updates
Support IT projects and attend training as required
Training:Why choose our Azure Cloud Support Specialist Apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average
Employer Description:Are you passionate about tech and ready to kickstart your career in IT? We’re looking for a hardworking, motivated IT Service Desk Engineer Apprentice to join the team and support customers across the UK.Working Hours :Monday - Friday, 10.00am - 7.00pm, (1 hour unpaid lunch break per day).Skills: Communication skills,IT skills,Problem solving skills....Read more...
Social media management
Content creation
Website administration
Email marketing
Market research
Campaign reporting
Create engaging content
Supporting marketing initiatives that align with company objectives
Training:Why choose our Multi-Channel Marketer apprenticeship?
QA’s Multi-Channel Marketer Level 3 apprenticeship provides a solid foundation of practical skills integral to becoming competent in fast-paced marketing roles.
It is widely accepted that we are facing a severe crisis when it comes to the gap between digital skills needed by employers and available talent. QA designed our workplace learning programmes to help organisations and individuals build in-demand marketing capabilities across channels, both by finding and developing new talent and through the upskilling of existing teams.
QA’s Multi-Channel Marketer Level 3 apprenticeship programme enables the apprentice to:
Learn the necessary skills to enhance business performance in the marketplace.
Develop knowledge, skills and behaviours aligned to the Mutli-Channel Marketer apprenticeship standard, being able to apply them in context.
Gain the following qualifications upon successful completion of the programme:
Level 3 Multi-Channel Marketer apprenticeship standard
Tools and technologies learned:
Apprentices will learn to use Google Analytics, SurveyMonkey, WordPress, Hootsuite, Mailchimp, Canva, Powtoon, Moz, W3Schools, JDoodle and all the major social media networks.Training Outcome:90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.Employer Description:Vocosa IT offers a wide range of services that include the installation and maintenance of IT, AV and CCTV solutions in a variety of settings including private business and education. Vocosa offers support across England and Wales and provides 1st, 2nd & 3rd line IT support for users across all systems.Working Hours :Days and shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills....Read more...
The IT Technician Apprentice will join the school’s IT team and work under the guidance of experienced IT staff and the IT Manager to provide support for students, teachers and administrative teams with day-to-day technical needs.
Key Responsibilities:
Identify and report IT issues in a timely manner to the IT team to resolve
Provide 1st and 2nd line technical support to staff and students, including troubleshooting hardware, software, and network issues
Handle support calls, log and manage tickets in the helpdesk system
Assist with the setup, maintenance, and repair of computers, printers, and other school IT equipment
Support the installation and configuration of software applications across the school network using device management software
Support the creation of new user accounts and the management of permissions to files and digital systems
Help maintain accurate records of IT assets including periodic audits of all hardware
Learn and adhere to school policies regarding data protection, safeguarding, and ICT security
Perform routine network administration tasks under the supervision and guidance of the IT Manager
Contribute to IT projects, such as system upgrades or new technology rollouts
Use remote access tools to assist staff to resolve issues over the phone
Write, and update how-to guides for staff for common issue resolution
Ensure helpdesk tickets are kept up to date and follow up with staff on any updates to outstanding problems
Training Outcome: A role may be offered to the right candidate upon successful completion of the apprenticeship.Employer Description:St Rose’s is the organisational name in which St Rose’s Special School, St Martin’s College and Residential Care sits within, working on the same site and sharing some facilities.Working Hours :37 hours per week Monday to Friday. Term-time only so the salary will be adjusted to reflect this . 1 day a week release for college sessions. Start/end time to be agreed with successful candidate.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Team working,Non judgemental,Patience....Read more...
To successfully achieve SFIA level 3 Information Communications Technician apprenticeship, to prepare for a chosen career in information technology.
To contribute towards the delivery of effective organisational support by providing specialist advice and conclusions of internal or external customers.
To contribute towards solutions to customer’s technical issues and Service Requests, within agreed timescales.
Maintain efficient and effective capturing of relevant information for service calls, in accordance to documented processes.
Maintain effective capturing of non-standard service calls for escalation and assessment.
To provide effective resolution of service calls to quality standards in accordance with documented processes.
To assist in providing effective and efficient ser-vice support within satellite Service Desk sites.
Minimise escalation of service calls to 2nd and 3rd line technical resolver groups.
To identify improvement opportunities through knowledge transfer to and from other technical resolvers.
Training:Training will be delivered on-line by Sunderland College; sessions will be on a weekly basis.Training Outcome:Customer Support Technician / Officer.Employer Description:Sunderland is a fantastic, forward-looking, ambitious city undergoing significant transformation and economic regeneration. From the seafront and the city centre, to building locations of national strategic significance, we are creating the very best conditions for our 280,000 residents who live here and those who come to the city to work.
We provide a huge variety of services across the city, currently employing approximately 2,500 people in many roles ranging from gardeners to building maintenance technicians, ICT experts to social workers and many more. At all levels we work together to achieve real change across the city.
Sunderland is one of the few cities in the UK to be situated on the coast, whilst benefitting from easy access to the countryside, a short drive from two international airports, direct rail access to London and less than a twenty-minute drive from Durham and Newcastle.
We have a growing cultural scene. Sunderland Empire theatre attracts high-profile West End productions, and the Fire Station is Sunderland’s premier live music and performance venue. The National Glass Centre, Sunderland Museum and Winter Gardens and Northern Gallery of Contemporary Art are all close to the city centre.
Sunderland is a great place to work. Wherever you’re coming from, you’ll discover a place – and people – that will make you feel at home.
Working Hours :Monday to Friday, 9.00am - 5.00pm (flexible working pattern).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Initiative,Ability to work independently....Read more...
To provide exceptional first line support for staff and students, and escalate to 2nd line as and when required
To monitor the Trust helpdesk and respond to phone calls with outstanding customer service and communication
Ensuring requests are dealt with quickly and efficiently, while prioritising tasks
Changing staff and student passwords on various Trust systems when requested
Assisting staff and students with simple user login issuesTo provide simple printer maintenance such as paper jams and toner changes
To deal with classroom A/V issues, including projector and sound problems
To assist with the maintenance of the ICT Inventory, making changes when necessary
Manage the updating and configuration of the Trust’s iPads using
Mobile Device Management and Apple School Manager services
Manage the updating and configuration of the Trust’s Chromebooks through Google G Suite
Support the reimaging and configuration of desktop machines, laptops, iMacs and MacBook Pro’s
To assist staff and students with simple software support
To assist staff with the setting up of ICT equipment when required
To assist with setting up on laptops / computers for controlled condition lessons and exams
Make simple updates to the Trust Academy’s websites
To assist with the monitoring of the Trust’s Internet filtering system
To support staff with the creation of classroom resources when required
To carry out and maintain DSE assessments for staff when required
Keep up to date with technological developments in education
Deal with CCTV queries when requested in a confidential manner
To implement and promote the TMET policies and procedures relating to all areas of employment and service delivery
To work in a confidential manner when handling data
Maintain high professional standards of conduct, attendance and punctuality
To be willing to assist the IT team with any other reasonable duties when required
Quality Assurance and standards:
To set a good example in terms of dress, punctuality and attendance
To be professional when dealing with visitors, staff, students, outside agencies
To attend team and staff meetings as required
To be proactive in matters relating to health and safety
To implement and promote TMET and the academy’s policies and procedures relating to all areas of employment and service deliver
Additional Duties:
To play a full part in the life of TMET to support its distinctive aims and ethos and to encourage students to follow this example
To participate in induction training, staff review process and professional development opportunities
To comply with any reasonable request from line manager to undertake work of a similar level that is not specified in this job description
To undertake professional duties that may be reasonably assigned by the Head of IT (line manager)
Training:An apprenticeship consists of a full time role whilst being enrolled onto a course. The working week is scheduled 80% work, 20% online sessions. Training Outcome:A full time position will be offered after completion of the apprenticeship.
Level 4 Network Engineering apprenticeship available as part of progression. Employer Description:The Mead Educational Trust (TMET) is a highly respected multi-academy trust operating across Leicester and Leicestershire. Founded in 2014, it oversees a network of primary, secondary, and special schools. Its core mission is to promote social justice by providing a world-class education and equal opportunities for all children.Working Hours :Monday - Thursday 8.00am - 4.00pm and Friday 8.00am - 3.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Patience....Read more...
Ensuring that the IT Services service level agreement (SLA) is adhered to at all times
Assist with providing 1st- and 2nd-line helpdesk support on a daily basis
Responsible for ensuring that all IT helpdesk requests are logged using helpdesk software
Assist with the production of user documentation
Responsible for escalating support requests to an appropriate team member as and when required
Contribute to the smooth running of an out-of-hours IT support rota
Assist with ensuring that software updates and patches are applied to all PC’s on a monthly basis
Proactively react to any issues or problems detected whilst running antivirus software and taking the necessary actions
Responsible for the upkeep of the IT Asset Register, including hardware, software, audiovisual, and telephone systems
Assist with the implementation of IT projects as and when required
Contribute to the policing of IT quality standards throughout the firm
Assist the IT Services team by carrying out training duties as and when required
To provide support with general administration tasks to business support teams as needed
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average
Employer Description:EMW is a commercial law firm with offices in Milton Keynes, Northampton, Watford, London, and Brighton. Established in 1992, it provides a full range of legal services for businesses and individuals, and is a Certified B Corporation recognized for its commitment to high ethical and professional standards.Working Hours :Days and shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail....Read more...
Applications are invited from suitably qualified Consultant Histopathologists for a full time NHS post for the Department of Diagnostic and Molecular Pathology based in beautiful Truro, Cornwall.The laboratory is a designated centre for many Cancer sites and has full UKAS Accreditation. Receiving over 35,000 Histology, approximately 1,600 Diagnostic Cytology and 900 autopsy requests during 2023 and performing a wide range of molecular techniques. Applicants from both specialised and more generalised backgrounds will be considered, but an interest in GI &/or dermatopathology would be preferable.The plan is to install & implement digital Histopathology in 2025You will:Undertake Molecular automated PCR for theranostic work (e.g Idylla BRAF) and tumour expression analysis (e.g ALK in lung carcinoma) Provide an EUS and EBUS rapid onsite evaluation service for pancreatic, lung, adrenal & head/neckProvide Pathology support for Bowel Cancer Screening programme including age expansion and Bowel Scope ScreeningWork collaboratively with neighbouring hospitals which includes the procurement of an end-to-end digital Histopathology solution, which will connect all 5 Trusts within the region, facilitating the sharing of cases, MDT discussion & expert 2nd opinion. Person Requirements:- Full registration with a licence to practise with the GMC - FRCPath or show evidence of equivalent qualification- On GMC specialist register or within 6 months of interview date- Applicants that are UK trained, must also be a holder of a Certificate of Completion of Training (CCT), or be within six months of award of CCT by date of interview. Applicants that are non-UK trained, will be required to show evidence of equivalence to the UK CCT- Experience of undergraduate and postgraduate teachingIn addition to full NHS Employee Benefits, the additional advantages of working for this Trust include:– A generous relocation bonus up to £8,000 if applicable– Flexible working– Blue light card and NHS discountsJarrodean is a leading UK healthcare recruitment partner to the NHS and UK Independent Sector As a nurse-led consultancy our detailed understanding of the complexity of such specialist clinical roles places us in an excellent position to match your skills with the specific requirements of our Clinical Recruiting Managers.For an insight into Jarrodean as a Consultancy and for a summary of all current roles visit jarrodean.comIf this role is not for you, please remember we offer a generous £500 Bonus for any successful friend or colleague referrals.....Read more...
Act as the first point of contact for logs raised via Service Now, ensuring tickets are assessed promptly, accurately categorised, and managed through to resolution or escalation.
Serve as the primary point of contact for walk-ins to the IT office, providing immediate technical assistance, device troubleshooting, and user guidance in a professional and approachable manner.
Provide IT support for remote sites both remotely and through on-site visits when required, ensuring users across all locations receive consistent and timely technical assistance.
Deliver dedicated technical support to executives and directors, providing a high level of service, discretion, and rapid response to minimise disruption to business operations.
Coordinate new starter IT setup, including preparing laptops, mobile devices, and account access ahead of start dates to ensure all equipment is ready on time. Deliver IT inductions for new starters on their first day, introducing them to systems, tools, IT policies, security expectations, and best practices to support a smooth onboarding experience.
Respond to IT support queries via phone, email, and ticketing system (ServiceNow).
Log, triage, and resolve incidents and service requests in accordance with SLAs.
Provide support for Windows 11, Office 365, and standard business applications.
Assist with hardware setup and troubleshooting (laptops, desktops, printers, mobile devices).
Support user account management via ADX and Microsoft Entra ID.
Escalate complex issues to 2nd/3rd line support or relevant resolver groups.
Maintain accurate documentation of issues, resolutions,( and user interactions.
Training:BPP apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.Training Outcome:Our Apprentice Programme allows you to begin your career within a global, innovative organisation while contributing to meaningful projects. We offer competitive rates and a clear pathway to long‑ term career success.Employer Description:As the UK's leading supplier of door opening solutions, we provide everything from mechanical and electromechanical locks, digital door locks and smart access solutions, high-security doors, fire doors, and high-performance hardware.
Right from the earliest design stage, our products are developed to meet the very highest standards for performance, safety and security, while also meeting all relevant legislation and regulation requirements for the UK and Ireland
At ASSA ABLOY Opening Solutions UK & Ireland, we are committed to developing Early Talent and offer a wide range of Apprenticeship opportunities across our organisation. Apprenticeships provide an excellent platform to gain practical, work - based skills while working towards recognised qualifications.Working Hours :Weekly Hours Worked: 8.30am - 4.45pm (30 minutes lunch). Friday, 8.30am - 3.30pm (30 minutes lunch).Skills: Attention to detail,Organisation skills,Problem solving skills,Logical,Enthusiastic,Proactive,Eager to learn,Self-motivated,Able to work under pressure,Able to meet deadlines,Customer-focused,Professional and reliable....Read more...
Principal Accountabilities:
Sales Order Entry:
Raise Sales Orders & Acknowledgements
Complete 2nd stage Price Checks
Raise Origination Sales Orders & Acknowledgements
Add Origination Sales Order Numbers to Graphics Tracker
Maintain Despatch Schedules / Issue MPS report to planning / CR
Order bank maintenance – daily date change management / balance clearing
General housekeeping – Scanning / Saving PO’s & Acknowledgements to relevant drives
Job Maintenance:
Run daily active jobs list, look for past due jobs not started – highlight any date issues to CS
Run daily active jobs list – progress chase jobs through the factory
Run weekly ‘R’ spec reports, highlight R jobs within the 4 week window - feed in to CS team for action
Run weekly unconfirmed ‘A’ spec jobs within the 4 week window – feed into CS for date management
Update graphics tracker with A Spec job numbers and live DTC’s
Support with Outsource Process administration – copy works orders, print labels, create job packs etc.
Specifications:
K3 Development completion – specification writing, stocking UOM conversion etc whenever required
Create SKU Converter / Upload to Syspro SKU post creation
Supersession Completion – deactivate stock code
Reports
Preparation, clean up and circulation of weekly Aged Stock report
Monthly Stock code housekeeping – run report to identify codes with no movement in 18months – start supersession process
GDNI – Run weekly / checking for despatches not invoiced
GDNI – Month end check, ensure all despatches are captured at COP on final working day
Job Shortfall Report – populate & maintain for submission to planning
Support Functions:
Provide holiday cover for both Administration and Customer Services team
Assisting with answering incoming calls “within 3 rings” and attending meetings to support where requested by your Line Manager
Will occasionally be required to support in other, more specialist areas across the department once fully trained and able to do so e.g. internal trial management / stock sheet support
Will occasionally be required to provide support in other areas of the business e.g. Provide cover for Reception / Studio department
Training:The successful applicant will enrol on the Level 3 Business Administration apprenticeship at Burnley College and attend day release. Training Outcome:Potential progression into full time employment on successful completion of the apprenticeship.Employer Description:Coveris is a leading European packaging company, manufacturing complex flexible paper and plastic solutions for some of the world’s most respected brands.
With our broad technical expertise and a clear vision to eliminate waste in all its forms, we design and produce high-quality packaging that extends product lifecycles and reduces both waste and resource consumption. Together with our customers, we are continually developing innovative and sustainable packaging solutions. By leading with responsibility and innovation, we not only meet today’s demands but also anticipate the future needs of our industry.Working Hours :Monday to Friday, 8:30am - 5.00pm.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills....Read more...
Key Responsibilities:
Support daily routines and activities under guidance of qualified staff, creating a safe, engaging environment
Assist with care routines, observe development, and communicate professionally with colleagues
Be a positive role model and remain responsive to children’s needs
Contribute to the company’s vision by fostering respect, reflection, and psychological safety. Take accountability for your own behaviour, remain open to feedback and collaboration, and act professionally in line with this job description’s expectations
Early Years:
Interacts with children, using appropriate language and open body language
Provides a friendly, caring and relaxing environment in-order to encourage confidence, independence and help children to learn
Assists in maintaining a safe, clean and tidy nursery, ensures daily routines are adhered to
Assist in the completion of key person children’s development records where required
Adheres to all policies and procedures in relation to the safeguarding of children. Reports any concerns about children to the room leader, mentor or Safeguarding Officer
General:
Ensures that operational procedures are fully understood and consistently followed
Communicates effectively with parents and visitors where appropriate
Appropriately consoles children if they become upset, applying appropriate positive behaviour intervention techniques
Actively contributes as part of the team, attending team meetings and activities
Self-Management:
Studies a recognised early years qualification within one of the Bright Little Stars authorised apprenticeship paths and is wholly committed to the training programme
Is mindful of personal safety and safety of colleagues
Acts professionally, follows all employee guidance as set out in the Trainee Apprenticeship Handbook
Attends training courses to further personal development and meet statutory guidelines
Essential to role:
Good verbal and written communication skills
Empathetic, caring and friendly
Enthusiastic, positive attitude. Committed to providing excellent care and education
Ability to work as part of a team
Is keen to learn and complete all course deadlines as requested
Desirable to role:
Experience of working with children under the age of 5 years old
Training:
Level 2 Early Years Practitioner Apprenticeship Standard, including Functional Skills in English and maths if required
Training Outcome:
Could be a possibility for the right candidate to move into a full-time career in the Early Years sector
Employer Description:We are a vibrant and nurturing nursery dedicated to providing a stimulating and safe environment where every child can flourish. Our passionate team is committed to fostering curiosity, creativity, and a love for learning in our little ones. Join us in making a real difference in early childhood development!Working Hours :Option 1:
40 hours, Monday - Friday, shifts rotating 8.00am - 5.00pm/9.00am - 6.00pm.
Option 2:
30 hours, Monday - Friday, shifts set 9.00am - 3.30pm for 1st year, then 2nd year will increase to 40 hours.Skills: Communication skills,Attention to detail,Customer care skills,Team working,Patience....Read more...
1. Front of House Administrative Support
Provide administrative support to the FOH Operations Manager and wider Human Resources and Office Services team. This may include updating and preparing documentation, organising meetings, providing support to projects, as well as ensuring that the room booking system (Smartway) and the catering details on the administration system (Salesforce) are up to date and accurate
Provide reception services, which will include answering the telephone, greeting visitors, booking meeting rooms, liaising with the building’s shared reception desk, helping with staff queries, organising taxis and couriers
Rearrange layout configurations for events (moving tables and chairs, etc)
Support the Catering Manager as required
Ensuring the Office Services pages of the intranet are kept up to date, and that team updates and key messages are communicated to the wider organisation (e.g., on health and safety and upcoming events, etc)
Help to maintain health and safety records, signage, and ordering of supplies
Support with Office Management budgeting
2. Technical Support
Assist users (including staff, trustees and external visitors) with meeting rooms usage and requirements, including use of audio-visual equipment and the room booking system. This will include working with the Information Systems team and outsourced IT supplier as necessary
Identify systems and processes that could be improved, and support the implementation of any new systems
3. Office Services administration
Carry out regular checks of the office space, to keep the office presentable (clear desk policy), and free of any trip hazards.
Check stationery supplies, ensure printers are stocked with paper and toner at all times
Check janitorial supplies for local cleaning and toilet facilities
Provide cover where required for team member absences
Liaise with the communications team to ensure that the information screens on the 2nd & 3rd Floors are up to date
4. Other
Provide support for other central services teams (including the Foundation’s Grants Operations and Communications teams) when required, for example, with grant and events enquiries
To support any workstreams and initiatives that contribute to the delivery of the wider Nuffield Foundation’s Equity, Diversity and Inclusion Action Plan
Provide logistical support to the front-of-house operations manager during events
The above list of key responsibilities (and associated activities) is not exhaustive. It may be necessary to carry out other work within the scope of the role, as reasonably requested.Training:What training will the apprentice take and what qualification will the apprentice get at the end?To meet the requirements of the Level 3 Business Administration apprenticeship programme you will need to spend 6 hours a week of your time undertaking off-the-job learning, which will include:
Formal training, including online learning and internal learning events
1-2-1s with your coach and line manager
Observing and shadowing colleagues
Writing up learning reflections for your portfolio
Training Outcome:Full-time employment.Employer Description:The Nuffield Foundation is an independent charitable trust with a mission to advance social well-being.
The Foundation achieves this by funding and undertaking rigorous research, encouraging innovation, and supporting the use of sound evidence to improve people’s lives. It tackles pressing, complex questions with the aim of opening up opportunities and improving lives for individuals, families and communities, within a just and inclusive society. Its work addresses the inequalities, disadvantage, discrimination and vulnerabilities that people face, and considers the social and ethical implications of scientific and technological advances.
The Foundation is the founder and co-funder of the Nuffield Council on Bioethics, the Nuffield Family Justice Observatory and the Ada Lovelace Institute.
The Nuffield Foundation values diversity in background, skills, perspectives and life experiences. Working Hours :Monday to Friday 9am to 5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative,Physical fitness....Read more...
