2nd Line EngineerManaged Service ProviderMaidstone4 days on-site, 1 from homeUp to £38,000
We are currently searching for a Senior 2nd Line Engineer with scope to step up into a 3rd Line role in the near future, working for a highly reputable and growing IT Managed Service Provider in Maidstone. If you are already 3rd Line level but will consider a move, please still apply.
The organisation are growing and are seeing a constant increase in new customers along with exciting growth plans from existing customers, leading to a very health pipeline of project work and general support services.
Key Requirements:• Provide remote and on-site support for customers across the Southeast.• Background in 2nd or 3rd Line Support, in a Managed Services/consultancy environment.• Driving License. • Skillset in Microsoft technologies and others including: M365, Exchange, SharePoint, Azure AD, Windows Server, SQL Server, Hyper-V, VMWare, Azure, AWS, EndPoint protection technologies, Firewalls, VPN etc.
This opportunity can provide long-term career development and progression opportunities whilst working with the latest technology. Please apply if you are interested in hearing more.....Read more...
Are you an experienced and rounded 2nd/3rd line Infrastructure Support Specialist? Do you have a breadth of technical skills with the experience supporting hybrid environments involving Windows Servers, M365, Citrix/VMware and general networking? Let Informed Recruitment help you to achieve your potential with an exciting opportunity for a Infrastructure Engineer to lead the support and improvement of an organisations infrastructure service as it modernises and continues its digital transformation. As a specialist provider of resource to the Property and Technology markets, we are delighted to be partnering with a social enterprise offering you the opportunity to make a difference, lead, and gain experience as part of that modernisation programme. This is a predominantly remote contract, with an on-site requirement once per month, and quotes are welcomed both inside and outside of IR35.
The purpose of the role is to take responsibility for the operation, security, and maintenance of infrastructure and network technology, as well associated implementation and upgrade projects that includes a desktop upgrade to Windows 11. Your role will include familiarising yourself with the organisation’s environment, providing a 2nd/3rd line support service, deliver any ongoing projects, supporting a hybrid Microsoft 365 and in-premises infrastructure; ensure security and integrity of systems; manage network, switches, and remote access; and monitor back up routines.
Must Have
A commercial track record as a 2nd/3rd Line Infrastructure Support Specialist
Desktop upgrade project experience, ideally to Windows 11
Microsoft Office 365 administration experience, including Exchange Online, Azure AD.
General experience in a senior technical role proving second/third line support on Microsoft Desktop (10, 11) and Server (2019, 2022) technologies in a hybrid environment.
LAN/WAN technology management.
Strong networking skills
Experience supporting comms solutions – telephony, Teams, and mobile device management.
Virtualisation technologies
Project experience in installing and configuring hardware and software.
ITIL process and practices, with good appreciation of Incident, Problem and Change Management.
Nice to Have
Windows 11 upgrade experience
VMware/Citrix
SharePoint
Appropriate certification (ITIL, MCP, MCSE or similar Microsoft accreditation)
As an individual you will have excellent communication skills, both oral and written, whilst being creative and tenacious problem solver with the ability to prioritise competing commitments. You will be able to build effective relationships with stakeholders internally and with 3rd parties. If this sounds like the next step in your career, then please apply without delay as interview slots are available quickly for suitable and motivated applicants. This is an exciting time to join the organisation and your contribution will certainly be felt in this predominantly role with at least one day on site in Kent per month and the rest working from home. In return you will receive a 3-month contract with a strong possibility for extension for a strong performer. Please apply swiftly to take advantage of this exciting consultancy opportunity.
Informed Recruitment Limited acts as an Employment Business in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests’. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website.....Read more...
IT Support Specialist – Shenstone/Burntwood – Permanent
Competitive Salary
This role requires 5 days per week on site in Shenstone/Burntwood
IT Support Specialist required for a leading client based in Shenstone. My client is currently seeking an IT Support Specialist to come on board to provide support for all IT Services and to engage in projects, upgrade programmes and system implementations. The primary focus will surround ensuring users receive the best out of their IT equipment and software while receiving an excellent customer experience. Strong experience withing 1st / 2nd Line Support is essential.
Key skills/Responsibilities:
Extensive experience within 1st & 2nd Line support
Provide operational support for the full range of IT systems and devices for internal and external stakeholders
Proactively plan and predict requirements and maintain control over the support environment
Strong experience providing operational support to IFS and related systems such as SCADA and factory IT (Desirable)
Ability to manage and support Windows 10/11 and MacOS devices
Strong focus on customer experience, through ensuring the best possible service is provided
Ability to carry out equipment checks and audits on devices, applications, and infrastructure, as well as factory and warehouse hardware
Experience creating and maintaining procedural documentation
Ability to contribute towards continuous improvement through effectively managing stakeholder and supplier relationships for 3rd party software
Interested? Please submit your updated CV to Lewis Rushton at Crimson for immediate consideration.
Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers!
Crimson is acting as an employment agency regarding this vacancy....Read more...
Junior IT Support Analyst
Location: City of London (Near Canon Street)
Salary: Up to £30,000 + Excellent Benefits
Job Type: Full-time, Office-based (8:30 AM - 5:30 PM, Monday to Friday)
The Client:
Our client is a regulated entity in the financial services sector, focusing on digital assets. They offer a comprehensive range of services to professional and institutional clients. Their mission is to create an innovative financial ecosystem that integrates traditional and digital markets using advanced technologies.
The Role:
This is a fantastic opportunity for a motivated Junior Support Analyst to join a growing scale-up firm to help deliver the software platform for a new digital asset securities exchange. Based in the City of London, you will be working with a dynamic team primarily located in London and the Philippines, supporting both internal staff and external clients.
Key Responsibilities:
* Troubleshoot and resolve issues with Microsoft Windows Desktop OS and Microsoft Azure / Entra Active Directory.
* Assist with desktop applications and remote desktop applications.
* Provide technical support to internal staff and external clients.
* Handle networking fundamentals such as Subnetting, DHCP, and DNS.
* Support global teams across various locations.
Requirements:
* Minimum of 1 year of experience in Tech Support.
* Hands-on experience with Microsoft Windows Desktop OS and Microsoft Azure / Entra Active Directory.
* Proficiency in troubleshooting desktop applications and familiarity with remote desktop applications and Helpdesk software.
* Strong problem-solving and communication skills.
Desirable Skills and Knowledge:
* Experience with Microsoft Windows Server OS, Microsoft Defender, Microsoft Intune, Linux & Mac OS environments.
* Knowledge of ManageEngine ServiceDesk or other Helpdesk software, ManageEngine Endpoint Central or other endpoint management software, Jamf, and AWS.
* General system administration skills including AV monitoring tools, PBXs, firewalls, and networking.
* Certifications in Microsoft, Linux, AWS, Cisco, CompTIA, or similar are a plus.
* Experience or interest in finance, capital markets, and crypto.
* Experience working in a regulated financial firm and with global teams.
Benefits:
* Competitive salary and discretionary bonus.
* Company pension scheme and comprehensive private healthcare.
* Opportunities to attend events and represent the company.
* Encouragement and support for personal career development.
* 25 days holiday increasing by one day each year (up to 30 days).
Apply now for this exciting opportunity to advance your career with a forward-thinking and dynamic team!
Important Information: We endeavour to process your personal data in a fair and transparent manner. By applying for this role, you agree that Additional Resources may contact you regarding the role via email, phone, or text message. For more information, please refer to our Privacy Policy on our website. It is important to be aware of your individual rights and the measures the company has in place to protect your data. For further information on the policy or GDPR, please contact us.
Additional Resources are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Keywords: IT Support Analyst, IT helpdesk, Desktop support, 1st line, 2nd Line, Service desk, Technician, jobs
....Read more...
Respond to IT support requests from staff and customers via phone, email, or online ticketing portal
Diagnose and resolve technical problems with hardware, software, and network systems
Assist with hardware and software installations for new users/systems
Create and maintain documentation
Work closely with our IT providers to install, configure, and update IT equipment and software, following best practices and security policies
Provide training and guidance to users on how to use IT systems and software effectively
Provide 1st and 2nd line support for all IT-related issues
Document and report IT issues, solutions, and feedback
Keep up to date with IT trends and developments
Support the wider IT team with tickets, projects and initiatives as required
Training:You will work towards the Level 3 Information Communications Technician Apprenticeship Standard with Gateshead College.
The training schedule has yet to be agreed upon, further details will be made available at a later date.
This standard aligns with the following professional recognition:
RITTech for 3
Training Outcome:
An 18-month apprenticeship contract with the possibility of a permanent role upon completion
Employer Description:Henry Colbeck Ltd. is the oldest independent supplier to the UK’s fish and chip industry, founded in 1893. Based across two depots Gateshead, England and Coatbridge, Scotland we provide a wide range of products including oils, fats, and frozen-at-sea fish to fish and chip shops across the North of England and Scotland. The company remains family-owned and managed, emphasizing quality, service, and reliability.Working Hours :Monday – Friday: 9.00am – 5.00pm (with 30 minutes lunch)Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Analytical skills,Team working,Initiative,Adaptable,Accuracy,Keen interest in IT sector....Read more...
Risk and Control Manager * Financial Services * Insurance / Reinsurance * City of London * Permanent * c. £70,000 p.a. plus bonus and benefits * Hybrid Working * Risk and Control Manager is required for a highly successful insurance company to join the risk and compliance team, reporting into the Chief Risk and Compliance Officer. This is a fantastic opportunity to work for a growing, ambitious company who work hard to retain a positive family feel within the business.
This is a permanent position, working on a hybrid basis 3 in the office and 2 days from home. In reward you will be paid a salary of £70,000 p.a. plus bonus and benefits.
The successful must have:
Significant experience in Operational Risk is ESSENTIAL and experience in financial services.
Degree in analytical or quantitative discipline (law, economics and statistics)
Strong understanding of Operation Risk Management framework tools including control Assessments, Scenario Analysis, Events Review etc.
Experience within insurance/reinsurance market would also be highly beneficial.
Robust understanding of construction of an effective control environment.
Strong analytical, quantitative, and reporting skills.
Experience of managing a small team.
Risk and Control Manager duties include:
Maintaining an effective Risk Management framework and associated policies
Maintaining an effective Internal framework and policy
Driving and promoting a strong Risk Management and Internal Central culture.
Independently assess risk and drive action to address the root causes working closely with the business, support functions and risk registers.
Supervising the Internal Control Officer on designing the internal control framework.
Monitoring Risk Management effectiveness through investigation of operational issues and assurance of critical controls.
Providing 2nd line Risk Management and Internal Control oversight and challenge on adherence to the operational risk management and internal control frameworks across the business including but not limited to US, France, UK and Asia.
Driving continuous improvement by ensuring management actions in response to emerging risks, key risk themes, incidents and issues and control failures are appropriate.
Managing the Fraud and Third-Party Risk frameworks.
If you have the above skills and experience and want to learn more about this position, then please apply via the job board for consideration.....Read more...
Controlling and owning allocated calls logged from initialassessment through to resolution whilst ensuring the customeris kept informed of the situation and making sure they are withinSLA
Managing the ticket and asset management system(s)
Talking to the customer base to resolve incidents
Working with all teams within the organisation includingprojects, engineering, and development
Initially, the role will involve trouble shooting and learning theirproduct suite and services. This will involve 2nd/3rd line supportto their customer base
Monitoring their estates via tools that report any infrastructureissues, any incidents being investigated and resolved
Day to day involvement with general duties associated with anSME (Small to Medium Sized) company
All the above will be under guidance and mentoring.Training:
You will work towards an Advanced Level 3 Information Communications Technician Apprenticeship delivered by VQ Solutions
You will have a dedicated VQ Solutions mentor and will also be supported internally by your manager
During this apprenticeship, you will develop a portfolio, attend workshop sessions and have regular reviews
All apprenticeship work will be completed during working hours
Training Outcome:
The majority of our apprentices are offered full time employment on the successful completion of their aprenticeship
Employer Description:At Liquid Voice, we help organisations understand what’s really
happening across all interactions, capturing and analysing data ranging
from call and live chat interactions through to body-worn and camera
footage.
Our smart interaction analytics platform enables you to capture every
element of every conversation, transaction, or incident, providing you
with the full perspective. We then provide you with the appropriate
applications from our suite to address your specific needs, whether that
be to monitor compliance, more effectively manage incidents, identify
staff training opportunities, or analyse trends.
We work with organisations across sectors to ensure they provide a
consistently exceptional omnichannel Customer Experience, and
ensure that service is fully compliant with internal and regulatory
standards. We do this through:
Interaction Recording
Archive Interaction Management
Voice & Video Transcription
Speech & Text Analytics
Quality Management
Smart Data VisualisationWorking Hours :Monday - Friday, shifts to be confirmedSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Analytical skills,Logical,Team working,Initiative,Flexibility,Good time management,Willingness to learn....Read more...
Agresso/Unit4 Finance Manager Location: Berkshire Contract: Temporary (3 months initial) Rate: £450-550 per day – Inside IR35 Start Date: ASAP *Hybrid Working* Contact: greg.waite@servicecare.org.uk
Job Description Service Care Solutions are currently recruiting on behalf of a Local Authority in Berkshire for an Agresso/Unit4 Finance Manager to join the team on a temporary basis. The postholder will act as the Unit4/Agresso subject matter expert and will provide support across the function on system developments, administration and design.
Key Responsibilities
To help the team support and maintain the Unit4 system.
Assist on Unit4 Development work (upgrades, improvement work, module implementations).
Ensuring that Finance and HR system users operate with optimised processes.
Responsible for reviewing, designing, and ensuring compliance with system controls, access, processes and workflows.
Serve as an in-house Unit4 super user and expert, responsible for resolving issues, delivering training, and promoting best practices.
Create financial/HR reports to meet business requirements, providing insights and recommendations to management.
Review user of the system to identify improvements that can be made for the end-user experience.
Team training and development – including transfer of skills and knowledge.
Proactively identify and resolve potential problems in an effort to prevent them from occurring and improve the overall customer experience.
Write code and complete SQL scripting within established guidelines and standards.
Maintain user access and data control – to ensure robust control of sensitive data and access by stakeholders.
Maintain reporting structures, system parameters, attribute data and chart of accounts.
Analysing and documenting current system processes to identify areas for improvement and to enhance maintainability.
Candidate Criteria
Extensive knowledge of Unit4 Business World/ERP (Agresso)
Experience of working on multiple modules e.g. AP/AR/GL, Planner, Logistics, HR, Payroll
Experience of working on projects with Unit4 Business World
SQL and script-writing skills [Excelerator, RERX, Browsers or otherwise]
1st and 2nd line support experience, and be able to escalate higher issues to Unit4 (or other partners) directly
Great communication skills with the ability to work well on own initiative as well as part of a team
If you are interested in the role, or know of anyone who may be, please contact Greg at Service Care Solutions on 01772 208969 or email greg.waite@servicecare.org.uk
Service Care Solutions also offers a £250 referral bonus! So, if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed.....Read more...
Supervise and provide particular support for children, including those with special needs, ensuring their safety and access to learning activities
Assist with the development and implementation of Individual Education Plans, Behaviour Plans and Care Plans as required
Establish constructive relationships with children and positively interact with them
Promote the inclusion and acceptance of all children
Set challenging and demanding expectations and promote self-esteem and independence
Provide feedback to children in relation to progress and attainment under the guidance of the Class Teacher
Provide personal care to children such as changing, supporting with toileting and illness as required
Carry out effective playground supervision at break and lunchtimes in the Dining Hall and on the playground
Provide first aid support to all children, keep effective records and escalate in line with the school policy, and contact parents where necessary
Training:
Work towards your Level 3 Teaching Assistant qualification. (All learning is delivered online/ remote)
Training Provider: LMP Education (rated 8th best UK training provider)
Training Outcome:
Full-time role to be considered upon completion of the apprenticeship.
Employer Description:Inspire ATA is an official Flexi-Job Apprenticeship Agency, licenced by the Department for Education. Currently ranked 2nd in the Rate My Apprenticeship Top 100 Apprenticeship Employers in the UK Award 2023-2024. Inspire ATA specialises in creating apprenticeship opportunities, where we recruit and employ the apprentice on behalf of our host clients, enabling us to offer additional support and a better experience for both the apprentice and the client as the experts in the industry. We arrange the most suitable and appropriate apprenticeship training from one of our partnered training providers. If you are successful in securing an apprenticeship with Inspire ATA, it is important to understand that Inspire ATA will be your employer and the apprenticeship placement will be a separate organisation that simply hosts you as an apprentice. As a Flexi-Job Apprenticeship Agency, Inspire ATA performs an important role in developing the UK labour market and it is our responsibility to ensure that talent is recognised, developed, and matched with business needs, whatever the background of the individual, irrespective of race, disability, age, religion or belief, sexual orientation, marital or civil partnership status, pregnancy or maternity and gender reassignment. We are proud of the diverse nature of our business and work with clients to ensure that all candidates are treated with courtesy and respect.Working Hours :Monday to Friday, 8:30am - 3:30pm. (Term Time only - 38 Weeks a year)Skills: Communication skills,Attention to detail,Problem solving skills,Logical....Read more...
Providing support to our customers on a day-to-day basis and ensuring that effective communications are maintained
Ensure all necessary paperwork, documentation or reports are submitted in line with agreed timescales and followed through to their logical conclusion
Book Engineer site visits
Arrange accommodation when requested for engineers / colleagues and process payments for Congestion / Dart Charges / tolls etc.
Effectively process the customer satisfaction courtesy calls
Maintain up-to-date CRM system
Build relationships with customers and key contacts
To ensure all correspondence received into the departments (phone, email or letter) is relayed to the appropriate person in a timely manner and that urgent requests are dealt with promptly
Provide an effective administration support function for sales, customer service and service support colleagues as required
Liaise with purchasing department to ensure all orders are logged
Monitor outstanding parts orders and liaise with relevant colleagues and customers, as necessary
Process initial sales enquiries
Working with the marketing team to assist with social media, marketing and customer related projects
Document management - ensuring all documents are filed, maintained and archived as necessary
Basic admin duties, as required
Training:
On completion of this apprenticeship, you will hold a Level 3 Apprenticeship in Customer Service Specialist
Each apprentice will have their own dedicated tutor who will conduct monthly remote tutorials and reviews, providing continuous support throughout the apprenticeship program. Depending on the apprentice’s needs, the frequency of these sessions may vary
Functional Skills Level 2 in English and maths will be provided for those without GCSE Grade 4/C (or equivalent) if required.
Training Outcome:Possible full-time employment upon completion of the apprenticeship. Employer Description:About the employer:
Inspire ATA is an official Flexi-Job Apprenticeship Agency, licenced by the Department for Education. Currently ranked 2nd in the Rate My Apprenticeship Top 100 Apprenticeship Employers in the UK Award 2023-2024. Inspire ATA specialises in creating apprenticeship opportunities, where we recruit and employ the apprentice on behalf of our host clients, enabling us to offer additional support and a better experience for both the apprentice and the client as the experts in the industry. We arrange the most suitable and appropriate apprenticeship training from one of our partnered training providers.
If you are successful in securing an apprenticeship with Inspire ATA, it is important to understand that Inspire ATA will be your employer and the apprenticeship placement will be a separate organisation that simply hosts you as an apprentice.
As a Flexi-Job Apprenticeship Agency, Inspire ATA performs an important role in developing the UK labour market and it is our responsibility to ensure that talent is recognised, developed, and matched with business needs, whatever the background of the individual, irrespective of race, disability, age, religion or belief, sexual orientation, marital or civil partnership status, pregnancy or maternity and gender reassignment. We are proud of the diverse nature of our business and work with clients to ensure that all candidates are treated with courtesy and respect.Working Hours :Monday - Friday, 9.00am - 4.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Presentation skills,Administrative skills,Team working,Initiative,Can do attitude,Microsoft office skills....Read more...
Learn to provide 1st and 2nd line user support and incident resolution via telephone, remote connection and desk-side visits
Participate in problem management to help prevent incidents or reoccurring incidents through trends and patterns, working with colleagues and external suppliers as required
Maintain records within service management toolset of incidents, requests, problems and asset changes. Taking appropriate action to ensure incidents are managed in a timely manner
Resolving customer issues or escalating where necessary, aiming to achieve a high % first time fix and positive customer experience
Set-up users, computers, mobile devices, other peripherals and access rights on the approved systems as directed and in according with agreed policies
Proactively look for ways to improve customer processes or support operations including the creation of support documentation
Support new joiner IT inductions and drop in technical hints and tips sessions to our users
Any other ad hoc projects as required
Training:Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.
Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:
Efficiently operate and control your ICT infrastructure - physical or virtual hardware, software, network services and data storage
Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components
Prioritise systems support tasks and monitor and maintaining system performance
Maintain regulatory, legal and professional standards
Support the information systems needs for your business
Training Outcome:Whilst the role is an 18 month fixed term contract, if there is a suitable vacant position when the apprenticeship training concludes and the candidate has completed all of their required training, they will be considered as a potential candidate for the role. This is of course dependent on the needs of the business.Employer Description:Harbottle & Lewis is a full service law firm based in London's West End. Our clients range from start-ups to multinational companies, from household names to private individuals and their family offices. For nearly 70 years, we have acted for some of the most creative, talented and successful people, businesses and corporates, across all of their legal needs.
We are well known for our stand-out expertise in the Technology, Media and Entertainment sectors. This sector knowledge is very much in the DNA of our firm. But our capabilities spread far wider than that. Whether we are talking about wealth, relationships or information, our private capital expertise enables us to support our clients, as well as to help them successfully develop, grow and protect their assets.
We are an award-winning law-firm and recently ranked 7th in RollOnFriday's Best Law Firms to Work at 2024. At Harbottle & Lewis everyone operates at the top of their discipline, and we only hire people who share our clients' entrepreneurial values and focus on excellence.Working Hours :Monday - Friday. Shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Team working,To work independently,Able to work deadlines,Word, Excel & Outlook,Proactive,Helpful and willing,Can do attitude,Courteous and efficient,Professional and conscientious,Curious....Read more...
Please note that this is an apprenticeship position and therefore anyone with more than six months professional experience working in relevant job role or who holds relevant professional qualifications or a tech degree will not be eligible.
You will also need to commit to completing a Level 3 Digital Support Technician Apprenticeship.
At Elmhurst Energy, IT is at the heart of what we do. Government initiatives and developments around energy efficiency, as well our own ongoing success as the industry leaders in the building energy rating industry, mean that we have never been busier. Our IT & Facilities team working as part of the larger Technology department which includes our Software Applications and Business Analyst teams.
How will you help me with my training and development?
You will receive external Level 3 IT training provided Digital Native.
You will receive internal training working closely with other team members.
You'll have one day per week, during your normal working week, to work on your apprenticeship.
You will receive regular one-to-ones with your line manager.
What can I expect to do in the role?
Assist all users, office and home based, with IT related incidents providing support and advice managed via the internal ticket system.
Assist in providing 2nd level support to Elmhurst Energy customer base for software installation
Support for iPads, printers, photocopiers and telephony system.
Assist in maintenance of Microsoft 2019 Hyper-V cluster environment and back-office services, including Active Directory.
Assist in supporting MS365 applications and cloud-based services.
Assist in maintaining security around the scope of Cyber Essentials Plus, including the addition of new users and establishment of access rights and privileges.
Install and configure computer hardware, operating systems and applications
Diagnose and resolve IT incidents, including software, hardware, LANs, WANs, internet systems, operating systems across a range of software applications with the aim of minimising down time for the user.
Provide building facilities support which includes liaising with the building management services and outside contractors to ensure the building is maintained to the highest standards providing a safe, clean and comfortable work environment.
What experience and qualities will I need to be successful in this role?
People are what make Elmhurst great. It’s the drive and commitment of our people that creates our success. To fit in with this culture we are looking for people who:
Have a ‘Can-Do’ attitude, willing to go the extra mile to provide a positive customer experience.
Eagerness to learn new technologies and processes
Good attention to detail with common sense and good problem solving skills.
Willing to work flexibly and with enthusiasm.
Be willing to get hands dirty, scramble under desks and be prepared to be moving around equipment with and desk moves or reorganisations.
Training:
You'll be given one day per week for your apprenticeship
You will undertake the Level 3 Digital Support Technician Apprenticeship Standard and be given the opportunity to gain relevant British Computer Society qualifications.
You will work alongside our experienced Service Desk team and build your skills through a combination of:
1-2-1 Coaching
Group activities
Online learning
Work based tasks
Training Outcome:
Continued employment and career development.
Employer Description:The UK’s largest independent provider of energy assessment, retrofit and property professional training, software and accreditation.Working Hours :Monday - Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
The apprentice will be given the support to learn these skills to become proficient with the view to performing independently.
Team Specific:
Construction and assembly of laboratory rigs and instrumentation within the Wolfson Centre for consultancy, research and teaching activities
To support users of the test rigs and instrumentation with repair, troubleshooting and advice on modification
To maintain, carry out fault diagnosis and repair a wide range of equipment within the laboratory areas, ensuring compliance to safety guidance are maintained to ensure legal compliance
To ensure the security and housekeeping of the laboratory areas are maintained to standards to ensure compliance with statutory and local safety expectations
To manufacture artefacts and test specimens for teaching, research and consultancy using machine tools, hand tools, welding and cutting equipment
To inform the Centre’s Support Manager of requirements for consumable materials and components for the construction of test rigs and apparatus and to advise the Manager of suitable suppliers where necessary
To develop a basic knowledge of software used within the School. To use email and to identify consumables and replacement parts as appropriate
To operate access equipment and materials handling plant including forklift trucks, overhead crane, scissor lifts and light commercial vehicles for the collection and distribution of materials as required within the School
To facilitate statutory inspections for Pressure Equipment and Lifting Gear and also engage with risk assessments and inspections relating to HSAWA, PUWER, COSHH, DSEAR, Fixed Electrical Installations, PAT etc to ensure compliance
To carry out other duties as requested by the Centres management
Generic:
Liaise with External organisations as appropriate, especially suppliers of equipment and materials and sub-contract manufacturers
Contribute to cross-functional team working with other FES Department staff
Liaise with FES Department staff as required
Managing Self:
Continuously improve own knowledge and maintain own continuous professional development (CPD) to fill gaps in the skills base required
Maintain good timekeeping and manage own time to ensure work project schedules are met
Maintain a proactive approach to ensuring technical support needs of the Centre, both current and future, are met
Core Requirements:
Adhere to and promote the University’s Equality and Diversity policies
Ensure compliance with Health & Safety regulations
Support and promote the University’s Sustainability policies, including the Carbon Management Plan, and carry out duties in a resource efficient way, recognising the shared responsibility of minimising the university's negative environmental impacts wherever possible
Additional Requirements:
Undertake any other duties as requested by the [e.g. PVC, FOO etc.] or their line manager, commensurate with the grade.
This is a professional, demanding role within a tight-knit team that is internationally leading in its field, with an ambitious strategic plan for growth. The role holder will be expected to show flexibility in working arrangements, including working hours, to ensure that The Wolfson Centre delivers the required level of service to its international customers.
Training:Level 3 Diploma in Advanced Manufacturing and Engineering – Technical Support Technician Apprenticeship Standard qualification, including Functional Skills in maths and English (if required).
After a period of foundation skills and technical knowledge development, all apprentices will be required to achieve the following qualifications:
Level 2 Diploma in Advanced Manufacturing Engineering (Foundation Competence)
After a further period of skills and technical knowledge development all apprentices will be required to achieve the following qualifications:
Level 3 Diploma in Advanced Manufacturing Engineering (Development Competence) – Technical Support
Level 3 Diploma or Extended Diploma in Advanced Manufacturing Engineering (Development Knowledge)
Training and Training and training location to be confirmed.Training Outcome:Possible full-time employment for the right candidate.Employer Description:About the employer:
Inspire ATA is an official Flexi-Job Apprenticeship Agency, licenced by the Department for Education. Currently ranked 2nd in the Rate My Apprenticeship Top 100 Apprenticeship Employers in the UK Award 2023-2024. Inspire ATA specialises in creating apprenticeship opportunities, where we recruit and employ the apprentice on behalf of our host clients, enabling us to offer additional support and a better experience for both the apprentice and the client as the experts in the industry. We arrange the most suitable and appropriate apprenticeship training from one of our partnered training providers.
If you are successful in securing an apprenticeship with Inspire ATA, it is important to understand that Inspire ATA will be your employer and the apprenticeship placement will be a separate organisation that simply hosts you as an apprentice.
As a Flexi-Job Apprenticeship Agency, Inspire ATA performs an important role in developing the UK labour market and it is our responsibility to ensure that talent is recognised, developed, and matched with business needs, whatever the background of the individual, irrespective of race, disability, age, religion or belief, sexual orientation, marital or civil partnership status, pregnancy or maternity and gender reassignment. We are proud of the diverse nature of our business and work with clients to ensure that all candidates are treated with courtesy and respect.Working Hours :Monday to Friday (hours to be confirmed).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Initiative....Read more...
