2nd Line Support Engineer – Milton Keynes5 Days per week onsite - £35,000 - £38,000 per annum2nd Line Support Engineer required for a leading client based in Milton Keynes. My client is currently seeking a 2nd Line Support Engineer to come on board to provide support for Microsoft environments across a diverse clientele spanning various industries such as legal, real estate, logistics, manufacturing, and more. Responsibilities include managing installations, upkeep, and resolving issues pertaining to Windows 10/11 operating systems on both laptops and desktops.Key skills:
Strong 2nd Line support experience
Conduct administration tasks for server operating systems.
Collaborate with RDS, Citrix, and Hyper-V technologies.
Supply assistance for smartphones (Android & iOS), tablets (Android & iOS), printers, scanners, copiers, and other hardware devices.
Oversee Office 365 administration, including user account management, Azure AD, Exchange, etc.
Manage various Microsoft products such as Office, Teams, SharePoint, OneDrive, and MFA.
Administer backup technologies and antivirus/security software.
Execute cable patching and utilize remote access tools.
Leverage ITSM tools for streamlined service delivery.
Demonstrate proficient technical abilities, demonstrating competence in managing the aforementioned tasks.
Possess outstanding customer service and communication aptitudes.
Display a fervent dedication to their profession and a commitment to delivering superior client-centric service.
Interested? Please submit your updated CV to Emma Siwicki at Crimson for immediate consideration.
Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers!
Crimson is acting as an employment agency regarding this vacancy....Read more...
We currently have an urgent vacancy for a Service Desk Support Analyst / IT Support Engineer on behalf of our client, a National Charity, based in the St Mellons area of Cardiff. Working within an existing team you will be responsible for providing 1st and some 2nd line support to circa 1200 staff nationally within an ITIL based environment.
Due to the nature of the organisation's public services, you will be expected to go through and obtain SC security clearance and NPPV2 Police Vetting before starting the role. Therefore, you must have been a working resident in the UK for the last 4 years. Alternatively, already hold current SC security clearance.
This is a permanent role offering hybrid working options (at least 3 days in office), a salary of £26,150 and benefits.
We are looking for an individual who can offer prior Service Desk (Helpdesk Support) experience in a Microsoft Windows environment providing 1st with some 2nd line technical support including application support of bespoke applications (CRM).
We need someone who can offer:
* Experience of working in 1st / 2nd line Service Desk support role
* Windows Active Directory and Microsoft EntraID (Azure), managing computer and user accounts, groups and containers
* Hardware setup, installation, troubleshooting and diagnostic assistance (Computer, Telephone, Laptop, Printer, Scanner)
* Network support, Installation, configuration (LAN, WAN, VPN, etc.) incl. switches, routers and firewalls
* Microsoft Windows 10/11 & MS Office 2016 & O365 installation, configuration and troubleshooting
* Desktop and browser security components: including site security certificates, firewalls and anti-virus
* Supporting Voice Over IP telephony solutions, specifically Zoom Workplace
* Experience with IT Service Management tools i.e. ticket logging software, Microsoft System Centre and prior experience working in an ITIL aligned enterprise environment
* Ability to multitask across multiple incidents, be organised and have a keen eye for detail
* Naturally, as the role involves supporting users nationally you will have excellent communications skills, both verbally and written.
The service desk operates between the hours 9.00 to 17.00 Monday to Friday but may require occasional rare travel to support local offices and stakeholders throughout the country. This is a high-volume environment, and you will be dealing with circa 35-40 tickets a day. The right candidate must have the ability to take ownership of issues and see them through to resolution while providing excellent service.
In return our client offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans, cycle to work scheme, and the opportunity to play a key role in a national charity providing world-class services.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Keywords: Service Desk, 2nd Line, 1st Line, Support, Helpdesk, ITIL v3 / v4, Windows Server, AD, Active Directory, Exchange 2016, Windows 11 & 10, Office 2016, O365, Firewall, Antivirus, Anti-Virus, Antispyware, Spyware, Broadband, ADSL, VPN, Microsoft Dynamics CRM, Track-IT, Skype for Business, VOIP, Networking, Azure, IT technician, IT support engineer, IT engineer, 1st line support engineer, 2nd line support engineer, 1st line engineer, 2nd line engineer, Helpdesk Engineer,
....Read more...
We currently have an urgent vacancy for a Service Desk Support Analyst on behalf of our client, a National Charity, based in the St Mellons area of Cardiff. Working within an existing team you will be responsible for providing 1st and some 2nd line support to circa 1200 staff nationally within an ITIL based environment.
Due to the nature of the organisation's public services, you will be expected to go through and obtain SC security clearance and NPPV2 Police Vetting before starting the role. Therefore, you must have been a working resident in the UK for the last 4 years. Alternatively, already hold current SC security clearance.
This is a permanent role offering hybrid working options (at least 3 days in office), a salary of £26,150 and benefits.
We are looking for an individual who can offer prior Service Desk (Helpdesk Support) experience in a Microsoft Windows environment providing 1st with some 2nd line technical support including application support of bespoke applications (CRM).
We need someone who can offer:
* Experience of working in 1st / 2nd line Service Desk support role
* Windows Active Directory and Microsoft EntraID (Azure), managing computer and user accounts, groups and containers
* Hardware setup, installation, troubleshooting and diagnostic assistance (Computer, Telephone, Laptop, Printer, Scanner)
* Network support, Installation, configuration (LAN, WAN, VPN, etc.) incl. switches, routers and firewalls
* Microsoft Windows 10/11 & MS Office 2016 & O365 installation, configuration and troubleshooting
* Desktop and browser security components: including site security certificates, firewalls and anti-virus
* Supporting Voice Over IP telephony solutions, specifically Zoom Workplace
* Experience with IT Service Management tools i.e. ticket logging software, Microsoft System Centre and prior experience working in an ITIL aligned enterprise environment
* Ability to multitask across multiple incidents, be organised and have a keen eye for detail
* Naturally, as the role involves supporting users nationally you will have excellent communications skills, both verbally and written.
The service desk operates between the hours 9.00 to 17.00 Monday to Friday but may require occasional rare travel to support local offices and stakeholders throughout the country. This is a high-volume environment, and you will be dealing with circa 35-40 tickets a day. The right candidate must have the ability to take ownership of issues and see them through to resolution while providing excellent service.
In return our client offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans, cycle to work scheme, and the opportunity to play a key role in a national charity providing world-class services.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Keywords: Service Desk, 2nd Line, 1st Line, Support, Helpdesk, ITIL v3 / v4, Windows Server, AD, Active Directory, Exchange 2016, Windows 11 & 10, Office 2016, O365, Firewall, Antivirus, Anti-Virus, Antispyware, Spyware, Broadband, ADSL, VPN, Microsoft Dynamics CRM, Track-IT, Skype for Business, VOIP, Networking, Azure, IT technician, IT support engineer, IT engineer, 1st line support engineer, 2nd line support engineer, 1st line engineer, 2nd line engineer, Helpdesk Engineer,
....Read more...
We currently have an urgent vacancy for a Service Desk Support Analyst / IT Engineer on behalf of our client, a National Charity, based in the St Mellons area of Cardiff. Working within an existing team you will be responsible for providing 1st and some 2nd line support to circa 1200 staff nationally within an ITIL based environment.
Due to the nature of the organisation's public services, you will be expected to go through and obtain SC security clearance and NPPV2 Police Vetting before starting the role. Therefore, you must have been a working resident in the UK for the last 4 years. Alternatively, already hold current SC security clearance.
This is a permanent role offering hybrid working options (at least 3 days in office), a salary of £26,150 and benefits.
We are looking for an individual who can offer prior Service Desk (Helpdesk Support) experience in a Microsoft Windows environment providing 1st with some 2nd line technical support including application support of bespoke applications (CRM).
We need someone who can offer:
* Experience of working in 1st / 2nd line Service Desk support role
* Windows Active Directory and Microsoft EntraID (Azure), managing computer and user accounts, groups and containers
* Hardware setup, installation, troubleshooting and diagnostic assistance (Computer, Telephone, Laptop, Printer, Scanner)
* Network support, Installation, configuration (LAN, WAN, VPN, etc.) incl. switches, routers and firewalls
* Microsoft Windows 10/11 & MS Office 2016 & O365 installation, configuration and troubleshooting
* Desktop and browser security components: including site security certificates, firewalls and anti-virus
* Supporting Voice Over IP telephony solutions, specifically Zoom Workplace
* Experience with IT Service Management tools i.e. ticket logging software, Microsoft System Centre and prior experience working in an ITIL aligned enterprise environment
* Ability to multitask across multiple incidents, be organised and have a keen eye for detail
* Naturally, as the role involves supporting users nationally you will have excellent communications skills, both verbally and written.
The service desk operates between the hours 9.00 to 17.00 Monday to Friday but may require occasional rare travel to support local offices and stakeholders throughout the country. This is a high-volume environment, and you will be dealing with circa 35-40 tickets a day. The right candidate must have the ability to take ownership of issues and see them through to resolution while providing excellent service.
In return our client offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans, cycle to work scheme, and the opportunity to play a key role in a national charity providing world-class services.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Keywords: Service Desk, 2nd Line, 1st Line, Support, Helpdesk, ITIL v3 / v4, Windows Server, AD, Active Directory, Exchange 2016, Windows 11 & 10, Office 2016, O365, Firewall, Antivirus, Anti-Virus, Antispyware, Spyware, Broadband, ADSL, VPN, Microsoft Dynamics CRM, Track-IT, Skype for Business, VOIP, Networking, Azure, IT technician, IT support engineer, IT engineer, 1st line support engineer, 2nd line support engineer, 1st line engineer, 2nd line engineer, Helpdesk Engineer,
....Read more...
We currently have an urgent vacancy for a Service Desk Support Analyst / IT Support Engineer on behalf of our client, a National Charity, based in the St Mellons area of Cardiff. Working within an existing team you will be responsible for providing 1st and some 2nd line support to circa 1200 staff nationally within an ITIL based environment.
Due to the nature of the organisation's public services, you will be expected to go through and obtain SC security clearance and NPPV2 Police Vetting before starting the role. Therefore, you must have been a working resident in the UK for the last 4 years. Alternatively, already hold current SC security clearance.
This is a permanent role offering hybrid working options (at least 3 days in office), a salary of £26,150 and benefits.
We are looking for an individual who can offer prior Service Desk (Helpdesk Support) experience in a Microsoft Windows environment providing 1st with some 2nd line technical support including application support of bespoke applications (CRM).
We need someone who can offer:
? Experience of working in 1st / 2nd line Service Desk support role
? Windows Active Directory and Microsoft EntraID (Azure), managing computer and user accounts, groups and containers
? Hardware setup, installation, troubleshooting and diagnostic assistance (Computer, Telephone, Laptop, Printer, Scanner)
? Network support, Installation, configuration (LAN, WAN, VPN, etc.) incl. switches, routers and firewalls
? Microsoft Windows 10/11 & MS Office 2016 & O365 installation, configuration and troubleshooting
? Desktop and browser security components: including site security certificates, firewalls and anti-virus
? Supporting Voice Over IP telephony solutions, specifically Zoom Workplace
? Experience with IT Service Management tools i.e. ticket logging software, Microsoft System Centre and prior experience working in an ITIL aligned enterprise environment
? Ability to multitask across multiple incidents, be o....Read more...
We currently have an urgent vacancy for a Service Desk Support Analyst on behalf of our client, a National Charity, based in the St Mellons area of Cardiff. Working within an existing team you will be responsible for providing 1st and some 2nd line support to circa 1200 staff nationally within an ITIL based environment.
Due to the nature of the organisation's public services, you will be expected to go through and obtain SC security clearance and NPPV2 Police Vetting before starting the role. Therefore, you must have been a working resident in the UK for the last 4 years. Alternatively, already hold current SC security clearance.
This is a permanent role offering hybrid working options (at least 3 days in office), a salary of £26,150 and benefits.
We are looking for an individual who can offer prior Service Desk (Helpdesk Support) experience in a Microsoft Windows environment providing 1st with some 2nd line technical support including application support of bespoke applications (CRM).
We need someone who can offer:
? Experience of working in 1st / 2nd line Service Desk support role
? Windows Active Directory and Microsoft EntraID (Azure), managing computer and user accounts, groups and containers
? Hardware setup, installation, troubleshooting and diagnostic assistance (Computer, Telephone, Laptop, Printer, Scanner)
? Network support, Installation, configuration (LAN, WAN, VPN, etc.) incl. switches, routers and firewalls
? Microsoft Windows 10/11 & MS Office 2016 & O365 installation, configuration and troubleshooting
? Desktop and browser security components: including site security certificates, firewalls and anti-virus
? Supporting Voice Over IP telephony solutions, specifically Zoom Workplace
? Experience with IT Service Management tools i.e. ticket logging software, Microsoft System Centre and prior experience working in an ITIL aligned enterprise environment
? Ability to multitask across multiple incidents, be organised and have a ke....Read more...
We currently have an urgent vacancy for a Service Desk Support Analyst / IT Engineer on behalf of our client, a National Charity, based in the St Mellons area of Cardiff. Working within an existing team you will be responsible for providing 1st and some 2nd line support to circa 1200 staff nationally within an ITIL based environment.
Due to the nature of the organisation's public services, you will be expected to go through and obtain SC security clearance and NPPV2 Police Vetting before starting the role. Therefore, you must have been a working resident in the UK for the last 4 years. Alternatively, already hold current SC security clearance.
This is a permanent role offering hybrid working options (at least 3 days in office), a salary of £26,150 and benefits.
We are looking for an individual who can offer prior Service Desk (Helpdesk Support) experience in a Microsoft Windows environment providing 1st with some 2nd line technical support including application support of bespoke applications (CRM).
We need someone who can offer:
? Experience of working in 1st / 2nd line Service Desk support role
? Windows Active Directory and Microsoft EntraID (Azure), managing computer and user accounts, groups and containers
? Hardware setup, installation, troubleshooting and diagnostic assistance (Computer, Telephone, Laptop, Printer, Scanner)
? Network support, Installation, configuration (LAN, WAN, VPN, etc.) incl. switches, routers and firewalls
? Microsoft Windows 10/11 & MS Office 2016 & O365 installation, configuration and troubleshooting
? Desktop and browser security components: including site security certificates, firewalls and anti-virus
? Supporting Voice Over IP telephony solutions, specifically Zoom Workplace
? Experience with IT Service Management tools i.e. ticket logging software, Microsoft System Centre and prior experience working in an ITIL aligned enterprise environment
? Ability to multitask across multiple incidents, be organised....Read more...
Desktop remote and on-site 2nd Line Support Engineer required for external user IT incident investigation, troubleshoot and resolution, (remote and field support).
You will be supporting external users on Windows, including cloud services and Office365, infrastructure and connectivity.
Key skills
Extreme professionalism and personal presentation
Windows desktop & application support
Tablet and mobile device
Networking: ping, trace route etc.
Active Directory, Exchange Server and Office 365
Strong Active Directory and Exchange administrative skills
Knowledge of Microsoft Group Policy
An understanding of Microsoft Azure AD Sync and Azure AD Connect
A good understanding of Veeam Backup & Replication ....Read more...
Desktop remote and on-site 2nd Line Support Engineer required for external user IT incident investigation, troubleshoot and resolution, (remote and field support).
You will be supporting external users on Windows, including cloud services and Office365, infrastructure and connectivity.
Key skills
Extreme professionalism and personal presentation
Windows desktop & application support
Tablet and mobile device
Networking: ping, trace route etc.
Active Directory, Exchange Server and Office 365
Strong Active Directory and Exchange administrative skills
Knowledge of Microsoft Group Policy
An understanding of Microsoft Azure AD Sync and Azure AD Connect
A good understanding of Veeam Backup & Replication ....Read more...
2nd line Desktop Support Enigneer required to provide internal Enterprise IT Support.
Technical Skills
Microsoft PC applications.
PC hardware and software support.
Ability to troubleshoot and resolve PC hardware and software incidents.
On-site support experience supporting multiple operating systems.
IT customer service focus
Certifications:
- MCP on Windows certification preferred
- Dell certification preferred
Additional general requirements:
Experience on an IT Service Desk a plus
Knowledge and experience in the use of Ticketing systems preferred
Ability to write technical support documentation a plus
Excellent customer service skills
Good interpersonal and presentation skills
Fluency in English
Willing to work flexible hours when appropriate
Ability to handle multiple projects and tasks simultaneously
Ability to work under pressure
Ability to communicate effectively with customers, peers, and management.
What you will be doing:
Troubleshoot and resolve PC incidents.
Perform IMAC (Install, Move, Add, and Change).
Staging of PCs.
Hardware & software maintenance and support.
Asset management.
Coordinate with Break/Fix vendor for hardware repair.
....Read more...
2nd line Desktop Support Enigneer required to provide internal Enterprise IT Support.
Technical Skills
Microsoft PC applications.
PC hardware and software support.
Ability to troubleshoot and resolve PC hardware and software incidents.
On-site support experience supporting multiple operating systems.
IT customer service focus
Certifications:
- MCP on Windows certification preferred
- Dell certification preferred
Additional general requirements:
Experience on an IT Service Desk a plus
Knowledge and experience in the use of Ticketing systems preferred
Ability to write technical support documentation a plus
Excellent customer service skills
Good interpersonal and presentation skills
Fluency in English
Willing to work flexible hours when appropriate
Ability to handle multiple projects and tasks simultaneously
Ability to work under pressure
Ability to communicate effectively with customers, peers, and management.
What you will be doing:
Troubleshoot and resolve PC incidents.
Perform IMAC (Install, Move, Add, and Change).
Staging of PCs.
Hardware & software maintenance and support.
Asset management.
Coordinate with Break/Fix vendor for hardware repair.
....Read more...
Assist with the installation, configuration, and maintenance of network equipment, including routers, switches, cabling, and wireless solutions
Support the monitoring and management of network security technologies
Participate in preventative maintenance visits and repairs on ICT and AV equipment at client sites
Assist in server administration, including user account management, backups, and security protocols
Support classroom technology installations and maintenance, including interactive displays and AV systems
Provide 1st and 2nd line support to clients, diagnosing and resolving technical issues both remotely and on-site
Help maintain licensing records, warranty logs, and service documentation in line with SLAs
Collaborate with the team to deliver product demonstrations and training to clients
Gain exposure to WSUS Management, MDT/WDS capture, antivirus solutions, and Apple network configuration
Training:
Online training with Baltic's qualified trainers
Training Outcome:
Career progression opportunities
Employer Description:Mercuryavs Ltd, established in July 2007, is a trusted provider of cost-effective, highly technical, and well-managed IT outsourcing solutions for organisations across education, public sector, and business. They offer a complete ‘one stop shop’ for ICT needs, including supply, installation, support, and tailored solutions to meet each client’s requirements.Working Hours :Monday to Friday
9am- 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Analytical skills,Logical....Read more...
As an apprentice, you will gradually take on more responsibility as your skills grow. Your day-to-day will include:
Being first Point of Contact: Answering incoming calls, emails, tickets and web chats from clients regarding IT issues
Incident Logging: Accurately logging details of faults and requests into our Service Management tool
Troubleshooting: Diagnosing and resolving basic technical issues such as:
- Password resets and account unlocks
- Software installation and Microsoft Office/365 queries
- Basic hardware faults (laptops, printers, peripherals)
Escalation: Identifying complex issues that need to be passed on to 2nd or 3rd line support teams
Customer Service: Keeping users updated on the status of their tickets and ensuring high levels of customer satisfaction
Learning: Dedicating 20% of your working hours to your apprenticeship studies, workshops, and coursework
Training:
College day release at Solihull College's Blossomfield Campus
Weekly day release - timetable to be given at the start of the programme
Training Outcome:Degree Apprentice or alternative further education/industry qualification. Opportunities in line with business growth and demand, potentially Cyber Security, AI, Data, Cloud Engineering, Service Management, Operations.Employer Description:Atos Group is a global leader in digital transformation with c. 70,000 employees and annual revenue of c. € 10 billion, operating in 67 countries under two brands — Atos for services and Eviden for products. European number one in cybersecurity, cloud and high-performance computing, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos is a SE (Societas Europaea) and listed on Euronext Paris. The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.Working Hours :Monday - Friday, may have some shift patterns, e.g. 7.00am - 3.00pm or 11.00am - 7.00pm (to be confirmed).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Patience....Read more...
The apprentice will join the Customer Service Team providing administrative and hardware support to the 1st Line and Projects and Implementation teams. You will report directly to the 2nd Line Team Leader who works within the Customer Services Department. You will be required to work in the build room as well as working on specific tasks in the field defined with you by the Management Team.
The apprentice will join the 1st Line Team providing administrative and remote support to our fast-growing customer base. You will report directly to the 1st Line Team Leader who works within the Customer Operations group. You will be required to work on the Helpdesk as well as working on specific projects and tasks defined with you by the Management Team. You will not be a call logger, with the expectation being that by the end of your tenure you can resolve at least 85% of all the incidents you log yourself.
General Skills & Experience:
Strong customer care and client facing skills
Good verbal and written communications skills
Excellent telephone manner
Organised, focused and rigorous
Proven problem-solving skills
Able to work in a team environment
Must have desire and ability to develop new skills on the job
Strong team focus and ability to work with and without direct supervision
Attitude:
Mature attitude in a professional environment
Desire to be a team player
Looking for challenges and solutions
Promotes customer service
Can do’ attitude
Sense of humour
Technical Skills - An awareness of:
IT hardware
Windows operating systems
Microsoft Office
Training:
Information Communications Technician Level 3 Apprenticeship Standard
You will also receive full training and support from the Just IT Apprenticeship Team to increase your skills
Training Outcome:Potential full-time position for the right candidate after completion of the apprenticeship.Employer Description:Virtual IT was created to provide a best-in-class corporate IT infrastructure and service solutions to SMEs, and since then we have grown to a team of nearly 100 employees. Headquartered in North West London and with offices across the south-east, we are among the leading Managed Services Providers in the South of England, supporting over 700 organisations and tens of thousands of users with their IT and cyber security needs.
Our experienced and structured teams deliver a comprehensive range of IT services including, cutting-edge Cyber Security, Helpdesk & On-Site IT Support, Cloud and Modern Workplace solutions, and Communications solutions. These solutions are always carefully tailored to our clients, enabling them to get the best from their IT, with solutions that can scale harmoniously with their business.Working Hours :Monday - Friday (9:00am - 5:30pm)
Shifts TBCSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Passion for ICT,Motivated,Positive attitude,Hard-working,Hardware and software,Troubleshooting,Windows 11 operating system....Read more...
We work to strict SLAs with our customers, and you’ll be responsible, after training, for the quality of information logged into our ticketing system.
You will be expected to accurately log support tickets in a timely manner. We expect you to be self-motivated, efficient and well-organised with a keen eye for detail.
Specific duties will include (but aren’t limited to):
Good use of Microsoft Office, in particular, Outlook, Word, Excel and Windows
Skills in Office 365
Hardware building
The timely and accurate logging of customer issues into the Call Management System
First Line support from both phone calls and incoming emails
Take responsible for the quality of the information recorded
Be able to produce clear descriptions relating to user problems that ensure timely and efficient solutions
Resolving the initial query to the best of your ability if you don’t need to escalate
Recognising when a call is urgent and escalating accordingly
Carrying out configuration and testing of new kit prior to install at customer site
The ability to work as part of a team, whilst remaining self-motivated in managing your own workload
The ability to demonstrate an excellent customer service focus when dealing with clients
We’re looking for you to develop the role so that, in time, you become the first point of contact for all incoming issues to the Help DeskTraining:
Information Communications Technician Level 3 Apprenticeship Standard
An apprenticeship includes regular training with a college or other training organisation
At least 20% of your working hours will be spent training or studying
Training Outcome:
We’re looking for you to develop the role so that, in time, you become the first point of contact for all incoming issues to the Help Desk
Ultimately, we’ll work to promote you through the ranks of 1st, 2nd and third line support, and provide you with further training and support
Employer Description:Wise Origin is a national training provider which was established in 2006. We deliver further education and provide employment opportunities through our Apprenticeship Programmes and other funded provisions. We specialise in IT, Digital & Data Apprenticeships and our aim is to help businesses and individuals make wise decisions for better futures.Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
IT Support Technician – Field & Office BasedLocation: East & Mid Kent | Salary: Up to £35,000 doeContract: Permanent | Full-Time or Part-Time (Term-Time Only Considered)Hours: 08:30 - 16:30Driving Licence & Vehicle Required***Due to the nature of this role, you’ll be required to undertake a DBS check before start***Why Join?- Great pay + mileage paid at 44p per mile- Be part of a 25-year-old thriving business- Flexible work options to suit your lifestyle- Fully funded, fun staff events 2-3 times a yearAbout the Role:Love tech? Want to make a difference? As a Field-Based IT Support Technician, you’ll travel to schools across Kent, providing hands-on support with Microsoft PCs, servers, networks, and cloud systems. You’ll be the go-to expert for troubleshooting, installations, and tech guidance. No two days are the same in this fast-growing company!What You’ll Need:- 2nd & 3rd Line IT Support experience - Proficiency in Microsoft Server, Windows, Active Directory, and Group Policy and Computer Networking experience required - Full UK driving licence and your own car - Bonus: Apple knowledge!Ready for your next tech adventure? Call us today on 01304 200329 and take the first step!Westin Par is proud to promote diversity. Applicants must have the right to work in the UK.Westin Par values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies, we are acting as an Employment AgencyDue to the high volume of applicants applying for all roles, we can only reply to candidates with the most relevant skills and experience. If you have not heard back from us within 48 hours of your application, please assume that you have been unsuccessful on this occasion.....Read more...
IT Support Technician – Field & Office BasedLocation: East & Mid Kent | Salary: Up to £35,000 doeContract: Permanent | Full-Time or Part-Time (Term-Time Only Considered)Hours: 08:30 - 16:30Driving Licence & Vehicle Required***Due to the nature of this role, you’ll be required to undertake a DBS check before start***Why Join?- Great pay + mileage paid at 44p per mile- Be part of a 25-year-old thriving business- Flexible work options to suit your lifestyle- Fully funded, fun staff events 2-3 times a yearAbout the Role:Love tech? Want to make a difference? As a Field-Based IT Support Technician, you’ll travel to schools across Kent, providing hands-on support with Microsoft PCs, servers, networks, and cloud systems. You’ll be the go-to expert for troubleshooting, installations, and tech guidance. No two days are the same in this fast-growing company!What You’ll Need:- 2nd & 3rd Line IT Support experience - Proficiency in Microsoft Server, Windows, Active Directory, and Group Policy and Computer Networking experience required - Full UK driving licence and your own car - Bonus: Apple knowledge!Ready for your next tech adventure? Call us today on 01304 200329 and take the first step!Westin Par is proud to promote diversity. Applicants must have the right to work in the UK.Westin Par values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies, we are acting as an Employment AgencyDue to the high volume of applicants applying for all roles, we can only reply to candidates with the most relevant skills and experience. If you have not heard back from us within 48 hours of your application, please assume that you have been unsuccessful on this occasion.....Read more...
Role Overview We’re looking for an IT Apprentice – Service Desk Technician to join our IT Support Team in Leeds. This is a full-time, entry-level role with full training provided. You’ll help our customers with their day-to-day IT issues and learn how a professional service desk operates.
What You’ll Do (with support and training)
Answer customer queries by phone, email and remote support tools
Log tickets in our system and keep them up to date
Help to troubleshoot basic IT issues (passwords, email, printers, connectivity, etc.)
Work alongside experienced 1st and 2nd line engineers and learn from them
Help provide clear, friendly customer service at all times
As you progress, you’ll start to learn about:
Windows 10/11 and basic server concepts
Office 365 / Microsoft 365
Basic networking and security
Remote support tools and cloud services
About You You don’t need prior IT work experience – just the right attitude. We’re looking for someone who:
Has a genuine interest in IT and technology
Enjoys solving problems and helping people
Communicates clearly and politely
Pays attention to detail and is willing to learn
Works well as part of a team
Basic computer skills (using Windows, Office, email, browsers) are important. Any IT studies, hobbies, or home projects are a bonus.Training:
Information Communications Technician Level 3 Apprenticeship Standard
You will also receive full training and support from the Just IT Apprenticeship Team to increase your skills
Training Outcome:
Potential full-time position for the right candidate after completion of the apprenticeship
Employer Description:Lily is The Home of Digital Transformation. We are a multi-award-winning Managed Service Provider of IT and Communications solutions for businesses. We deliver a wide range of innovative solutions to small, medium and large enterprises across the UK, enabling them to future-proof their operations while reducing costs, increasing revenue, and improving efficiency.
At Lily, we are proud of our fast-paced, high-performance culture. We live by our core values: Passion, Performance, Inspiration and Integrity. If you thrive in a dynamic environment where challenges are embraced, success is celebrated, and growth is constant, then Lily is the place for you.Working Hours :Monday- Friday, between 9.00am- 5.30pm. Shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience,Positive attitude,Motivated,Passion for ICT,Troubleshooting,Hardware and software....Read more...
Applications are invited from suitably qualified Consultant Histopathologists for a full time NHS post for the Department of Diagnostic and Molecular Pathology based in beautiful Truro, Cornwall.The laboratory is a designated centre for many Cancer sites and has full UKAS Accreditation. Receiving over 35,000 Histology, approximately 1,600 Diagnostic Cytology and 900 autopsy requests during 2023 and performing a wide range of molecular techniques. Applicants from both specialised and more generalised backgrounds will be considered, but an interest in GI &/or dermatopathology would be preferable.The plan is to install & implement digital Histopathology in 2025You will:Undertake Molecular automated PCR for theranostic work (e.g Idylla BRAF) and tumour expression analysis (e.g ALK in lung carcinoma) Provide an EUS and EBUS rapid onsite evaluation service for pancreatic, lung, adrenal & head/neckProvide Pathology support for Bowel Cancer Screening programme including age expansion and Bowel Scope ScreeningWork collaboratively with neighbouring hospitals which includes the procurement of an end-to-end digital Histopathology solution, which will connect all 5 Trusts within the region, facilitating the sharing of cases, MDT discussion & expert 2nd opinion. Person Requirements:- Full registration with a licence to practise with the GMC - FRCPath or show evidence of equivalent qualification- On GMC specialist register or within 6 months of interview date- Applicants that are UK trained, must also be a holder of a Certificate of Completion of Training (CCT), or be within six months of award of CCT by date of interview. Applicants that are non-UK trained, will be required to show evidence of equivalence to the UK CCT- Experience of undergraduate and postgraduate teachingIn addition to full NHS Employee Benefits, the additional advantages of working for this Trust include:– A generous relocation bonus up to £8,000 if applicable– Flexible working– Blue light card and NHS discountsJarrodean is a leading UK healthcare recruitment partner to the NHS and UK Independent Sector As a nurse-led consultancy our detailed understanding of the complexity of such specialist clinical roles places us in an excellent position to match your skills with the specific requirements of our Clinical Recruiting Managers.For an insight into Jarrodean as a Consultancy and for a summary of all current roles visit jarrodean.comIf this role is not for you, please remember we offer a generous £500 Bonus for any successful friend or colleague referrals.....Read more...
JOB DESCRIPTION
DAP is seeking a meticulous Quality Technician to join our team at the Baltimore Manufacturing Plant!
Our associates enjoy competitive pay in addition to a comprehensive benefits package that includes: Pension Plan 401k with Company Match Health/Dental/Vision Insurance Paid Parental Leave Stock Purchase Plan ...and much more! Under the direction of the Quality Manager and Supervisor, this position will perform various tests and audits of materials/products including raw materials, packaging, and finished goods to ensure compliance with established specifications. The facility is a 24/7 operation and, while you must be able to work any shift, the openings are currently for the following shift:
2nd shift (Monday to Thursday from 3:00 pm to 1:00 am) Overtime is available/required. Associates earn double-time pay for all hours worked in excess of 50 hours in your standard work week!
Responsibilities: Inspection and testing of incoming raw materials Test, inspect, and approve batch samples Perform and document equipment calibrations Execute line and mixer audits throughout the shift to ensure product and process compliance Ensure all DAP Quality Management System processes are followed Maintain various reports and computer databases to record activities Completes all required paperwork accurately and timely Abides by plant safety policies and maintain appropriate housekeeping in the lab
Skills/Requirements:
1-2 years of experience in quality control Familiarity with computer software (SAP, WinSPC) Ability to lift 40 pounds regularly and ability to stand for periods of up to 3 hours Acute attention to detail Excellent communication skills within and outside of the Quality department
About DAP
DAP is a market leading manufacturer, innovator and marketer of home repair and construction products including caulks, sealants, spray foam insulation, adhesives, and patch and repair products. DAP is part of RPM International Inc., a $6.1 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services. You will find DAP products in the hands of professional painters, remodelers, builders, and do-it-yourselfers, and in 60,000 retail outlets, ranging from home centers and mass merchandisers to your local hardware, pro contractor channels and paint stores. DAP's eight manufacturing and distribution facilities in the United States of America and Canada service North America and the world. At DAP, we hire the best people and give them a collaborative and rewarding work environment that empowers them to succeed! We support associates in continuous professional growth and collaborate on the steps it takes to get to the next level in their careers. Our associates enjoy a comprehensive benefits package including 401(k) with company match, pension, paid parental leave, competitive health insurance rates, employee stock purchase plan, tuition reimbursement, free wellness programs and more! Learn more about DAP's history, culture and benefits at www.dap.com/careers/
DAP - On the job since 1865.Apply for this ad Online!....Read more...
Client Support Executive – No experience needed.Location: Hybrid – 2 days in Wilmslow, 3 days at home.Hours: Monday – Friday 08:30 – 17:00Salary: £24,000 + 2,000 quarterly bonus (OTE £32,000)
Citation is one of the UK’s leading providers of Health and Safety, HR, Employment Law, and ISO services to businesses. We pride ourselves on being leaders in our industry, constantly empowering our team, and fostering a culture of support and innovation. We love what we do, and we’re on a mission to grow and that’s where you come in. Not bragging but…we’ve also just been named one of the Sunday Times Best companies to work for. Again.
We are looking for a Client Support Executive (Field Support) to join our busy Diary Management Team at our Head Office in Wilmslow. You will be responsible for contacting our current clients and booking in visits for our Field Consultants in line with our service offering, along with embracing our core values through being energetic, positive and supportive to your team, and focused on putting the client at the heart of everything you do.
‘Please note: the assessment day for this role will take place on the 2nd of October’
Your role:
• Client Engagement: You will be at the forefront, engaging with businesses, understanding their unique needs. Your ability to connect with clients and grasp their specific requirements will be essential when booking client visits.• Building Relationships: Developing and maintaining strong relationships with clients is key to your success, tailoring your approach to meet their specific needs.• Objection Handling: Skilfully handling objections is a core aspect of this role. You’ll have the expertise to address any concerns clients may have regarding service or booking their visits on time.• Adaptive Communication: You’ll possess the agility to adapt and vary your communication style to resonate effectively with diverse audiences, ensuring your message is received with clarity and enthusiasm. This is a busy, fast-paced role where a high volume of Outbound calling our clients will be required.
Who are we looking for?Whatever your background, it is paramount to us that you are passionate about great customer service. We can teach you the rest. We want great people who can engage effectively over the phone and are able to deliver value-added to the client.
The successful candidate for this role will have strong organisational skills as they will be managing multiple diaries at once. They will have excellent communication skills, along with a first-class telephone manner.
As a natural problem solver, this person will have the ability to take ownership of any queries from start to finish, identifying and anticipating needs and offering solutions to our clients.
Here’s a taste of the perks we roll out for our extraordinary team members:
• 25 Days of Holiday + Bank: We’re talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home. Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays.• Birthday Bliss: Your birthday isn’t just another day on the calendar; it’s YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU.• Post-Wedding Bliss: Newlyweds, we’ve got something special for you, too! Extra weeks of holiday to bask in the glow of post-wedding happiness.• Growing Families: We’re all about supporting our Citation family, and that includes expectant parents. Vouchers and special perks await to celebrate the newest addition to your family.• Healthcare cash plan: Your well-being is our priority. That’s why we offer private healthcare to ensure your peace of mind and keep you feeling your best.• Pawternity Leave: Welcoming a new furry friend? Enjoy a day off on us to give your new cat or dog the ultimate welcome home experience!• Community Days: Looking to give back? Take a day off to volunteer and make a positive impact in your community or support your favourite charities.
Join us at Citation, where success comes with unbeatable perks and a culture that truly celebrates your achievements!....Read more...
Client Support Executive – No experience needed.Location: Hybrid – 2 days in Wilmslow, 3 days at home.Hours: Monday – Friday 08:30 – 17:00Salary: £24,000 + 2,000 quarterly bonus (OTE £32,000)
Citation is one of the UK’s leading providers of Health and Safety, HR, Employment Law, and ISO services to businesses. We pride ourselves on being leaders in our industry, constantly empowering our team, and fostering a culture of support and innovation. We love what we do, and we’re on a mission to grow and that’s where you come in. Not bragging but…we’ve also just been named one of the Sunday Times Best companies to work for. Again.
We are looking for a Client Support Executive (Field Support) to join our busy Diary Management Team at our Head Office in Wilmslow. You will be responsible for contacting our current clients and booking in visits for our Field Consultants in line with our service offering, along with embracing our core values through being energetic, positive and supportive to your team, and focused on putting the client at the heart of everything you do.
‘Please note: the assessment day for this role will take place on the 2nd of October’
Your role:
• Client Engagement: You will be at the forefront, engaging with businesses, understanding their unique needs. Your ability to connect with clients and grasp their specific requirements will be essential when booking client visits.• Building Relationships: Developing and maintaining strong relationships with clients is key to your success, tailoring your approach to meet their specific needs.• Objection Handling: Skilfully handling objections is a core aspect of this role. You’ll have the expertise to address any concerns clients may have regarding service or booking their visits on time.• Adaptive Communication: You’ll possess the agility to adapt and vary your communication style to resonate effectively with diverse audiences, ensuring your message is received with clarity and enthusiasm. This is a busy, fast-paced role where a high volume of Outbound calling our clients will be required.
Who are we looking for?Whatever your background, it is paramount to us that you are passionate about great customer service. We can teach you the rest. We want great people who can engage effectively over the phone and are able to deliver value-added to the client.
The successful candidate for this role will have strong organisational skills as they will be managing multiple diaries at once. They will have excellent communication skills, along with a first-class telephone manner.
As a natural problem solver, this person will have the ability to take ownership of any queries from start to finish, identifying and anticipating needs and offering solutions to our clients.
Here’s a taste of the perks we roll out for our extraordinary team members:
• 25 Days of Holiday + Bank: We’re talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home. Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays.• Birthday Bliss: Your birthday isn’t just another day on the calendar; it’s YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU.• Post-Wedding Bliss: Newlyweds, we’ve got something special for you, too! Extra weeks of holiday to bask in the glow of post-wedding happiness.• Growing Families: We’re all about supporting our Citation family, and that includes expectant parents. Vouchers and special perks await to celebrate the newest addition to your family.• Healthcare cash plan: Your well-being is our priority. That’s why we offer private healthcare to ensure your peace of mind and keep you feeling your best.• Pawternity Leave: Welcoming a new furry friend? Enjoy a day off on us to give your new cat or dog the ultimate welcome home experience!• Community Days: Looking to give back? Take a day off to volunteer and make a positive impact in your community or support your favourite charities.
Join us at Citation, where success comes with unbeatable perks and a culture that truly celebrates your achievements!....Read more...
