Field Engineer / 2nd Line Support EngineerBuckinghamshire (Aylesbury Area) Hybrid & Field-Based £45,000 - £50,000, depending on experience.Our client, a growing Managed Services Provider (MSP), is looking to recruit a Field Engineer to support a diverse customer base across Buckinghamshire and the surrounding areas.This is an excellent opportunity for a hands-on IT professional who enjoys a mix of remote support and on-site customer engagement. Initially, the role will be split between 2nd Line Service Desk support and field-based engineering work, with the expectation that the position will become increasingly customer-site focused as the organisation continues to expand its presence across the region.Working as part of a busy MSP support team, you will provide a combination of remote and on-site technical support to customers across Buckinghamshire, including Aylesbury, Thame, Milton Keynes and surrounding areas, with travel to London once per month. Key responsibilities:
Providing 2nd Line technical support via the service desk
Troubleshooting hardware, software and end-user issues
Building, configuring and deploying laptops and desktops
Diagnosing and resolving device failures and hardware faults
Carrying out on-site support visits and technical call-outs
Supporting Microsoft 365 environments and core infrastructure technologies
Delivering a high level of customer service to both technical and non-technical users
Assisting with proactive maintenance and customer IT improvements
Escalating more complex issues where appropriate and working collaboratively with wider technical teams
Experience required:
Previous experience within a Managed Services Provider (MSP) environment
Strong 2nd Line Support experience
Experience troubleshooting Windows desktop and laptop issues
Knowledge of Microsoft 365 and Active Directory
Experience with Azure and cloud technologies
Experience setting up, rebuilding and supporting end-user devices
Understanding of networking fundamentals including TCP/IP, DNS and DHCP
Excellent customer-facing and communication skills
Ability to work independently and manage field-based responsibilities
Previous experience delivering on-site support across multiple customer environment
Full UK driving licence and willingness to travel to customer sites
Buckinghamshire (Aylesbury Area) Hybrid & Field-Based £45,000 - £50,000, depending on experience Must have UK Driving licence. ....Read more...
Senior Service Desk Engineer – 12 Month FTC
London – Hybrid Working £45,000 – £50,000We’re working with a well-known, public-facing organisation to recruit a Senior Service Desk Engineer on an initial 12-month fixed-term contract.Supporting an organisation of circa 2.5k IT end users across multiple UK sites, you’ll join a small and highly capable IT team providing hands-on 2nd line technical support across end-user computing, infrastructure, Microsoft technologies, business systems and telephony.You’ll take ownership of more complex technical issues escalated through the Service Desk, troubleshooting through to resolution while working closely with infrastructure teams, application teams and third-party technology providers.Alongside BAU support, you’ll contribute to a range of IT projects and improvement initiatives, including device deployments, upgrades and wider technology change.Core Responsibilities
Provide 2nd line technical support across a broad Microsoft-based IT environment, taking ownership of incidents and service requests through to resolution
Troubleshoot and resolve more complex hardware, software, endpoint, Microsoft 365 and infrastructure-related issues
Manage escalated incidents within agreed SLAs, ensuring high standards of service and accurate documentation throughout
Log, manage and maintain incidents, requests and changes within ServiceNow
Administer Microsoft 365 and Active Directory, including user accounts, permissions, access and group management
Support the configuration, deployment and ongoing management of laptops, desktops, mobile devices and other endpoints
Troubleshoot Windows desktop and Windows Server-related issues
Diagnose basic networking and connectivity issues across DHCP, DNS and TCP/IP
Perform security administration and access-management activities
Support IT projects including laptop builds, deployments, upgrades and technology rollouts
Work closely with internal technical teams and third-party suppliers to resolve complex incidents
Identify recurring issues and contribute to problem management, documentation and continual service improvement
Maintain technical documentation and knowledge articles to support the wider IT function
Skills & Experience
Strong experience within a Service Desk, IT Support or 2nd Line Support environment
Good technical knowledge of Windows 10/11, Microsoft 365 and Active Directory
Experience supporting Microsoft Windows Server-based infrastructure
Previous experience using ServiceNow or a similar enterprise ITSM platform
Experience troubleshooting complex end-user hardware, software and connectivity issues
Experience configuring and administering laptops, desktops, mobile phones and tablets
Good understanding of networking fundamentals including DHCP, DNS and TCP/IP
Experience working within an ITIL-aligned environment, with knowledge of Incident, Problem and Change Management
Experience contributing to IT projects, deployments or technology rollouts
Strong troubleshooting skills with the ability to take ownership of technical issues through to resolution
Excellent communication skills and the ability to support users and stakeholders at all levels
A proactive, positive approach with the ability to work effectively within a busy and varied technical environment
London – Hybrid Working £45,000 – £50,000 Must be eligible to work in the UK. ....Read more...
IT Manager Hospitality LondonUp to £55,000We’re recruiting for a hands on IT Manager to join an established and growing multi-site hospitality business in London. Reporting into the MD, this is a broad role with ownership of the day to day IT function across the head office and operational sites. You will be the go to person for IT, supporting users while also taking responsibility for infrastructure, security, hardware, Microsoft 365 and technology projects. It’s a great opportunity for someone who enjoys being hands on but also wants the autonomy to improve systems, processes and the wider IT setup of a growing business.The role
Take ownership of IT support across head office and multiple sites, managing hardware, Microsoft 365, AV, CCTV and 1st/2nd line supportManage IT infrastructure, network and cyber security, including backups, disaster recovery and business continuity planningLead on new technology and system implementations, supporting upgrades, new site openings, software solutions and third-party IT providersManage IT budgets, suppliers, licences and assets, while supporting GDPR, data protection and web domain security
Experience:
Previous experience in an IT Manager, IT Support Manager or similar hands on technology roleStrong knowledge of Microsoft 365 and IT infrastructureComfortable providing both 1st and 2nd line supportGood understanding of network security, backups, disaster recovery and business continuityExperience managing IT suppliers, licences and third party support partnersConfident supporting technology projects and new system implementationsHighly organised, solutions-focused and comfortable working autonomouslyExperience within a multi-site hospitality, leisure, retail or consumer business would be a strong advantage
This would suit someone who enjoys being the go to IT person within a business, combining day to day problem solving with the opportunity to shape and improve its technology infrastructure.....Read more...
An excellent opportunity has become available for a Junior IT Support Engineer / IT Support Technician to join a global ship owner operating within an international environment. Working as part of the IT team, you will support users across both office and vessel locations, helping to resolve technical issues, maintain IT equipment, and support the smooth running of business systems.
This is an ideal opportunity for someone looking to develop their IT support career while gaining exposure to a wide range of technologies.
Key Responsibilities:
* Act as the first point of contact for IT queries, incidents, and service requests from users.
* Provide technical assistance across office and vessel environments.
* Set up, configure, and maintain laptops, desktops, virtual machines, printers, mobile devices, and other IT equipment.
* Support Windows 10 and Windows 11 operating systems, including troubleshooting and configuration.
* Assist with user account administration and access requests using Active Directory.
* Provide remote support using appropriate remote support tools.
* Maintain IT asset information and update technical documentation.
* Monitor equipment performance and assist with maintaining system reliability.
* Support hardware deployments, upgrades, and equipment replacements.
* Escalate more complex infrastructure issues when required.
* Work with external vendors and suppliers where necessary.
* Follow IT policies and Cyber Security procedures.
* Support IT projects as required.
Skills & Experience:
* Previous experience in an IT Support, Helpdesk, Service Desk, Desktop Support, or similar role.
* Experience supporting desktop and laptop hardware.
* Knowledge of Windows 10 and Windows 11.
* Understanding of Active Directory user administration.
* Knowledge of TCP/IP, DNS, DHCP, VPN connectivity, and wired/wireless network troubleshooting.
* Experience supporting printers and peripheral devices.
* Strong troubleshooting and problem-solving abilities.
* Good communication skills with the ability to support users effectively.
* Ability to work independently and as part of a team.
Desirable:
* A degree in Computer Science, Information Technology, or a relevant IT qualification or apprenticeship.
* Previous experience within an IT support or Helpdesk role.
The Ideal candidates previously worked as a IT Support Technician, IT Support Engineer, Service Desk Analyst, Desktop Support Engineer, IT Support Analyst, IT Technician, Helpdesk Technician, IT Helpdesk Analyst, IT Service Desk Analyst, 1st Line Support Engineer, 2nd Line Support Engineer, Technical Support Analyst, Desktop Support Technician, IT Operations Technician, Infrastructure Support Technician
Whats on offer:
* Competitive salary.
* Long-term career development opportunities.
* The opportunity to develop technical skills within a global working environment.
Apply today for this excellent opportunity to join a forward-thinking organisation and develop your career within IT support.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
Provide technical support to customers both internal and external through a range of communication channels
Communicate with all levels of stakeholders, talking them through steps to take to resolve issues or set up systems, keeping them informed of progress and managing escalation and expectations
Establish and diagnose ICT problems/faults using the required troubleshooting methodology and tools
Install and configure relevant software and hardware as appropriate. For example, mobile apps, printers, projectors, scanners and cameras.
Support the roll-out of upgrades or new systems or applications
Apply the appropriate security policies to ICT tasks in line with organisational requirements
Undertake the relevant processes with the relevant tools and technologies to resolve ICT technical issues
Document or escalate ICT tasks as appropriate to ensure a clear audit trail and progression of issues
Practice guided continuous self-learning to keep up to date with technological developments to enhance relevant skills and take responsibility for your own professional development
Training:Your apprenticeship programme is with Keibra. Keibra delivers training on-site at our own premises in Burnley (BB11 5UB), with some sessions provided remotely as and when it is more suitable. The scenario-based, face-to-face, practical training sessions means you can put your new skills into practice within a professional working environment and develop the competency you need to be an IT Support Engineer. You will also have a work mentor and 1-2-1 sessions with the trainers from Keibra.Training Outcome:Seriun have an amazing Career Progression policy of internal recruitment over external giving you the opportunity to progress into 2nd or 3rd line support roles, and they also have a dedicated Cyber team. Employer Description:Seriun is a leading Managed Service Provider of IT, telecoms, and cyber security solutions. Our objective is to provide proactive, effective solutions for these core technology services, which are a critical component to our clients’ success. We manage thousands of incidents, so our customers can focus on delivering exceptional service. We have recently taken extra steps towards offering a fully customer-centric service that has exceptional added value to our customers. We’re proud to go above and beyond the level of customer service offered by competitors of the same size. Our headquarters are in Lancashire and in 2020 we opened a new office in Manchester City Centre, giving great coverage to growing businesses across the Northwest and nationally across the UK. We’re an equal opportunities employer who values diversity. We don’t discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.Working Hours :Monday to Friday, 8.30am to 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working,Patience....Read more...
The IT technician plays a pivotal role in supporting our users, you will be 1st line support and the initial contact for all user problems and queries.
This role is key as you will be managing our support desk, logging tickets, handling 1st line request and escalating higher level requests for other members of the team to handle.
We are a very user-focused IT department, and we pride ourselves on ensuring that our users are supported and have all the IT resources they need to perform their duties.
In addition to this, you will assist with equipment rollouts and fixes, ERP (Epicor) updates and testing of new systems prior to the rollout to our userbase.
You will receive training to be able to do the following:
Management of Support desk tickets (ClickUp)
Logging of support tickets (ClickUp)
User support/satisfaction, updating tickets (ClickUp) and making sure staff are kept up to date
1st line user support and escalation of 2nd/3rd line tickets to relevant staff
Assisting the IT Engineer with server projects, networking projects, equipment & software rollouts, troubleshooting equipment and fixes
Assisting the ERP Specialist (Epicor) with business process management, improvements and fixes
Running daily system checks and compiling a results report
Management of user accounts and password resets
Participation in all IT related projects, including system upgrades and technology rollouts
Where you'll work
At our main premises in Wolverhampton (Boulton House, Owens Trading Estate, Wobaston Road, Pendeford, Wolverhampton, WV9 5EY)
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Essential skills, characteristics and experience
Essential qualifications
GCSEs in:
English (grade 4/C and above)
Math (grade 4/C and above)
If you already have relevant qualifications and/or industry experience, please share these. Training:During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the IT Support Technician standard.
The training covers the following core occupational duties: https://skillsengland.education.gov.uk/apprenticeships/st0973-v1-2Training Outcome:Upon completion, the apprentice will have gained a Level 3 Information Communication Technician qualification.Employer Description:Established in 1986, Seconique is one of the largest independent importers and wholesalers of flat pack furniture in the UK, we also have a sister company in Northern Ireland (Wholesale Beds & Furniture).
Our aim to provide wholesale customers with a comprehensive product range, first-class service and outstanding value has not changed since we were first established.
We have a large warehouse facility which enables us to carry stock of our entire range of furniture. This allows us to operate a fast and reliable delivery using our own fleet of vehicles, cash and carry facilities, and an automated system that allows us to automate online ordering and distribution.
Working Hours :Monday- Friday
Shifts to be confirmedSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Team working....Read more...
Senior IT TechnicianBarnsley Based (with travel to customer sites) | Full-Time, Permanent | 37.5 hrs/week , £38,000 - £42,000 pa depending on experienceAbout the RoleOur client is looking for an experienced, customer-focused Senior IT Technician to join their team. This is a varied role that blends advanced service desk support with hands-on project delivery — you'll be the escalation point for complex technical issues while also planning and delivering infrastructure projects, system deployments, and technology upgrades directly at customer sites.If you thrive on solving tricky problems, enjoy building genuine relationships with customers, and want a role where no two days look the same, we'd love to hear from you.What You'll Be Doing
Providing 2nd and 3rd line technical support across telephone, remote access, email, and ticketing systemsDiagnosing and resolving complex IT incidents, acting as the go-to escalation point for 1st line technicians and apprenticesPlanning and delivering customer infrastructure projects end-to-end — from initial scoping through to handoverInstalling and supporting Microsoft 365, Azure, Windows Server, and Hyper-V environments, plus networking, firewalls, Wi-Fi, backup, and cyber security solutionsCarrying out site surveys, migrations, upgrades, and technical assessmentsBuilding strong customer relationships and acting as a trusted technical advisorMentoring junior engineers and apprentices, and championing best practice across the team
What We're Looking For
Extensive experience in an MSP or customer-facing IT support environmentStrong working knowledge of Microsoft 365, Azure, and Windows ServerSolid experience with networking, firewalls, backup, and disaster recoveryExcellent troubleshooting, communication, and organisational skillsA full UK driving licence
Nice to Have
Microsoft certificationsExperience with Watchguard, HP, Threatlocker or HuntressITIL Foundation certificationFamiliarity with ConnectWise Manage / Asio
You AreCustomer-focused, highly organised, and comfortable juggling multiple priorities without losing sight of the details.You take pride in doing things properly — from ticket notes to project documentation — and you enjoy sharing what you know with less experienced colleagues. Apply now with your latest CV. INDLSEquals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.....Read more...
Learning many aspects of providing support to customers, including helping users who have technical issues or need help with supporting applications
Dealing with alerts and automated system monitoring
Ensure that all systems and services are proactively maintained, monitored and supported to ensure that we are meeting set SLA's
Monitor the Service Desk email inbox to respond to support calls logged via email
Answer telephone and complete support issues from initial contact to resolution. Log all calls in the relevant Call Logging system
Provide 1st and 2nd line support on calls assigned by a service desk team member or other Support Engineer
Escalate incidents when required to 3rd parties, external resources, or others
Investigate, diagnose and troubleshoot a wide variety of problems with network and computer hardware, device drivers, operating systems and application server software
Write up support calls and maintain documents and records to a professional standard; for example, Request for Change (RFC's),
Customer Build Logs and Tech Docs
Attend the site and carry out any on-site support work as required
Provide excellent customer service by understanding the business drivers, taking proactive action and providing clear communication
Training:QA’s Cloud Network Specialist Level 3 apprenticeship programme enables the apprentice to:
Follow a cloud-first curriculum, covering on-premise and cloud-enabled networking
Learn about core networking principles, including network addressing, cloud, virtualisation and security
Understand the principles, hardware, protocols and services that form part of on-premise, cloud and hybrid network architectures
Train with QA – the largest and leading provider for both Microsoft and AWS training
Learn technical content that aligns to, and is relevant to, employers and the market
Learn about DevOps methodologies and the fundamentals of databases and data migration
Tools and technologies learned: Learners will learn to use Microsoft Azure, AWS and Google Cloud.Training Outcome:Guaranteed job opportunity once completing the apprenticeship and qualifying. Many apprentices move into roles such as:
IT Support Engineer
Cloud Engineer
Infrastructure Engineer
Cyber Security Analyst
Technical Consultant
Employer Description:As a small company, we provide closer access to experienced engineers and leaders. Apprentices can benefit from a wider variety of responsibilities and more visibility within the business. The company focuses on Microsoft technologies and often supports staff in gaining Microsoft certifications.
Our culture is built around learning, collaboration and opportunity. We want apprentices to feel supported from day one, develop valuable technical and professional skills, and build a long-term career in a fast-growing technology business.Working Hours :Monday to Friday, 9am- 5:30pmSkills: Problem solving skills,Logical,Team working,Patience and empathy,Friendly and approachable....Read more...
Applications are invited from suitably qualified Consultant Histopathologists for a full time NHS post for the Department of Diagnostic and Molecular Pathology based in beautiful Truro, Cornwall.The laboratory is a designated centre for many Cancer sites and has full UKAS Accreditation. Receiving over 35,000 Histology, approximately 1,600 Diagnostic Cytology and 900 autopsy requests during 2023 and performing a wide range of molecular techniques. Applicants from both specialised and more generalised backgrounds will be considered, but an interest in GI &/or dermatopathology would be preferable.The plan is to install & implement digital Histopathology in 2025You will:Undertake Molecular automated PCR for theranostic work (e.g Idylla BRAF) and tumour expression analysis (e.g ALK in lung carcinoma) Provide an EUS and EBUS rapid onsite evaluation service for pancreatic, lung, adrenal & head/neckProvide Pathology support for Bowel Cancer Screening programme including age expansion and Bowel Scope ScreeningWork collaboratively with neighbouring hospitals which includes the procurement of an end-to-end digital Histopathology solution, which will connect all 5 Trusts within the region, facilitating the sharing of cases, MDT discussion & expert 2nd opinion. Person Requirements:- Full registration with a licence to practise with the GMC - FRCPath or show evidence of equivalent qualification- On GMC specialist register or within 6 months of interview date- Applicants that are UK trained, must also be a holder of a Certificate of Completion of Training (CCT), or be within six months of award of CCT by date of interview. Applicants that are non-UK trained, will be required to show evidence of equivalence to the UK CCT- Experience of undergraduate and postgraduate teachingIn addition to full NHS Employee Benefits, the additional advantages of working for this Trust include:– A generous relocation bonus up to £8,000 if applicable– Flexible working– Blue light card and NHS discountsJarrodean is a leading UK healthcare recruitment partner to the NHS and UK Independent Sector As a nurse-led consultancy our detailed understanding of the complexity of such specialist clinical roles places us in an excellent position to match your skills with the specific requirements of our Clinical Recruiting Managers.For an insight into Jarrodean as a Consultancy and for a summary of all current roles visit jarrodean.comIf this role is not for you, please remember we offer a generous £500 Bonus for any successful friend or colleague referrals.....Read more...
