2nd Line Engineer – Stockton on Tees
3 month initial contract
£275 - £325 p/d (inside IR35)
IT department within a leading construction engineering business seeking a highly proactive and analytical 2nd Line Engineer for initial 3 month contract.
Responsibilities include logging of tickets and managing through to resolution (both hardware and software), and installation and configuration of new hardware, software, and services. This role is a standalone role which is predominately 2nd through to 3rd Line, with some 1st line when required.
You must have a solid understanding of helpdesk responsibilities, procedures, policies, and workflows and be able to work effectively under pressure.
You’ll require experience supporting the following:
- Windows OS Support (Windows 10)
- Active Directory and Office 365 Admin
- Microsoft Teams
- Supporting AV products
- Ideally an understanding of web gateway filtering.
- An understanding of networking concepts including support of VPN’s
- Experience working on a Service Desk / management and prioritization of ticket queues.
- Any experience with ServiceNow will be highly favored
Potential for this role to turn permanent after 3 month initial contract.
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2nd Line Engineer – London ( 4 days per week onsite, 1 day per week WFH)
Up to £40,000 PA
IT department within a leading construction engineering business seeking a highly proactive and analytical 2nd Line Engineer to join them on a permanent basis.
You will be responsible for logging, diagnosing, and resolving issues with various hardware and software packages. This role involves providing technical support to 1st line IT support technicians, other IT functions, and external vendors, ensuring continuous high-level support across the business.
Key Responsibilities:
• Provide end-user support to VIPs and users via telephone, remote support, email, and face-to-face
• Prioritise and manage workflow through the ITSM system (ServiceNow)
• Conduct on-site technical investigations and escalate issues to ensure timely resolution
• Collaborate with IT team members and support 1st and 2nd line IT teams
• Install, update, maintain, and support various software packages and hardware
• Perform Active Directory administration and deploy software via Endpoint Manager
• Support SIP/VOIP telephony and video conference systems
• Configure and support iOS/Android mobile devices and 4G/5G dongles
• Assist with IT projects and maintain technical documentation
Qualifications and Skills:
• Microsoft certifications (desired)
• Experience with ITSM systems
• Proficiency in Windows Operating Systems, Active Directory, Office 365, and Microsoft Teams
• Understanding of anti-virus products, web gateway filtering, and networking concepts
• Strong communication, problem-solving, and customer service skills
• Ability to work under pressure and prioritize tasks effectively....Read more...
Senior Service Desk Engineer – Stockton on Tees
3 month initial contract
£275 - £325 p/d (inside IR35)
IT department within a leading construction engineering business seeking a highly proactive and analytical Senior Service Desk Engineer for initial 3 month contract.
Responsibilities include logging of tickets and managing through to resolution (both hardware and software), and installation and configuration of new hardware, software, and services. This role is a standalone role which is predominately 2nd through to 3rd Line, with some 1st line when required.
You must have a solid understanding of helpdesk responsibilities, procedures, policies, and workflows and be able to work effectively under pressure.
You’ll require experience supporting the following:
- Windows OS Support (Windows 10)
- Active Directory and Office 365 Admin
- Microsoft Teams
- Supporting AV products
- Ideally an understanding of web gateway filtering.
- An understanding of networking concepts including support of VPN’s
- Experience working on a Service Desk / management and prioritization of ticket queues.
- Any experience with ServiceNow will be highly favored
Potential for this role to turn permanent after 3 month initial contract.
....Read more...
2nd Line Engineer
3 month initial contract £300 - £325 p/d (inside IR35)
Full time onsite in London
IT department within a leading construction engineering business seeking a highly proactive and analytical service desk engineer for initial 3 month contract. Responsibilities include logging of tickets and managing through to resolution (both hardware and software), and installation and configuration of new hardware, software, and services. You must have a solid understanding of helpdesk responsibilities, procedures, policies, and workflows and be able to work effectively under pressure.You’ll require experience supporting the following:
Windows OS Support (Windows 10)
Active Directory and Office 365 Admin
Microsoft Teams
Supporting anti-virus products (not Crowdstrike in this case...)
Ideally an understanding of web gateway filtering.
An understanding of networking concepts including support of VPN’s
Experience working on a service desk / management and prioritization of ticket queues. Experience working with ServiceNow would be beneficial although is not a requirement.
....Read more...
This role will include the following responsibilities;
To log all calls on the IT Helpdesk system.
Maintain full documentation to ensure that IT tickets are successfully logged to track the progress of a job, so that issues can be escalated or resolved appropriately to minimise IT disruptions to our users.
To set up and configure all new equipment as required, including user profiles for Active Directory, Office 365, and line of business applications. Identifying any initial risks or issues with equipment and systems and troubleshooting before implementation to the user.
To collate and review operational systems data to ensure IT practices are adhered to and the data held in the IT systems is accurate and up to date. Escalating any concerns or risks to support the maintenance of quality IT services across the Charity with the IT Helpdesk Manager.
To maintain a log of all assets including hardware items, software configuration and location to remain complaint with the Charity’s IT procedures so that an accurate log of all IT systems and equipment can be monitored efficiently.
To be the first point of contact for all IT queries and issues, troubleshooting queries as they arise to the user through the IT Helpdesk so that these can be investigated thoroughly and resolved to minimise disruption to user experience.
To ensure that all IT queries are logged through the IT Helpdesk so that they are monitored, and any complex queries are escalated to the 2nd Line Technical Support Officer or the IT Helpdesk Manager to ensure queries are managed with the relevant specialist.
To respond to IT queries through the IT Helpdesk or telephone to ensure that our customers receive professional and effective advice that resolves their query or problem effectively so that customer satisfaction is consistently high.
Training:
Information Communications Technician, Level 3 Apprenticeship Standard
Fortnightly attendance at Riverside College, Widnes
Training Outcome:The hope is that this apprenticeship will result in us offering a full-time permanent 1st Line Technical Support role within a team where we strive to promote internally.Employer Description:We are one of the UK’s largest health and social care charities. We work in the community, enriching the lives of people with many different care needs.Working Hours :Monday to Friday, 8am to 4pm.Skills: Communication skills,IT skills,Customer care skills,Problem solving skills,Keen to learn new ideas,Flexible and adaptable,Be an active listener,Honest,Reliable,Team player,Excellent telephone manner,Knowledge of Microsoft Windows,Computer networking knowledge....Read more...
Senior IT Support Technician – Education Sector
Remote & On-Site (Nottingham, Leicester or Mansfield Area)
Salary - £28-35k + Bens
Driving Licence is required for this role.
Environment:- 1st – 3rd line Support, Office365, Servers, On Prem, Installation, Maintenance, Support, Meraki Wifi, Google Workspace, Cisco, Good All Rounder.
My client is a small, close-knit team that supports each other across all aspects of their business to deliver outstanding IT services to their customers across the Care Home, Education and Public Sectors. They are looking for an additional Senior IT Support Technician who is a self-starter, highly motivated, and capable of working autonomously to join this dynamic team.
Day to Day Duties: -
Provide comprehensive IT support across all areas, covering 1st, 2nd, and 3rd line issues
Manage and troubleshoot Google Workspace and Microsoft 365 environments
Maintain and support servers, hypervisors, and on-premises infrastructure
Install and manage network infrastructure, including switches, routers, and firewalls
Configure and manage Wi-Fi networks through cloud controllers (e.g., Meraki, UniFi, Aruba)
Set up and deploy devices, both manually and using MDM solutions (e.g., Intune, Jamf, Google Admin Console)
Work on data patching and cable termination (advantageous but not essential)
Interpret project documentation and carry out assigned work packages
Support IT project delivery, ensuring tasks are completed within scope and deadlines
Liaise with third-party service providers to ensure swift resolution of issues
Follow established procedures and processes to maintain service integrity and operational transparency.
Experiences Required:
Experience working across multiple levels of IT support ideally in the Education or Public Sector
A strong, tenacious attitude towards troubleshooting and ticket resolution
A full, clean UK driving licence and access to a car (essential)
Ability to travel to customer sites across the Midlands and nationally
Relevant IT qualifications, such as:
• Microsoft certifications (e.g., Microsoft 365 Certified, Azure Fundamentals, or equivalent)
• Networking qualifications (e.g., CompTIA Network+, CCNA, or equivalent)
Experience with network installation, configuration, and management
Experience with MDM solutions for device deployment and management
Experience interpreting project documentation and delivering work packages
Project management experience (advantageous but not essential)
Enhanced DBS clearance (required due to work with schools – to be completed as a condition of employment)
What the company offer:-
Flexible remote-based role with varied on-site visits
Opportunity to work across a broad range of IT systems and infrastructure
Be part of a supportive, collaborative team
If you’re ready to take on a role where no two days are the same and have the drive to deliver top-tier IT support, Apply now for more details.
@mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology
@mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business.
For more information or a list of current vacancies, please see our web site at mecscomms.co.uk....Read more...
The Support Analyst is a key position. You will be the public face of our support department providing our customers with a 1st class service. You will be organising and prioritising IT issues, diagnosing and solving technical issues. Maintaining IT equipment and processes.
Your duties and responsibilities in this role will consist of:
1st point of call for all Support related issues
Responding to support calls within strict SLAs and ensuring customer satisfaction
Handling support calls and escalations from end users
Building/repairing workstations
Carrying out any initial troubleshooting
Escalating tickets to 2nd and 3rd line support where necessary
Attending customer sites to resolve issues which cannot be handled remotely
Preparing and configuring customer equipment as required
Ensuring the smooth day-to-day running of IT Support
Maintenance and administration of Windows Desktop environment, including all features such as:
Troubleshooting desktop issues
Networking connectivity
Installing and managing software
Basic software and hardware trouble shooting
Lead project teams to help deliver and support IT changes where needed
Following reasonable requests from your Line Manager
Training:Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.
Successful completion of this apprenticeship gives you an accredited Level 3 IT Support Technician, with training in how to:
Install and configure relevant software and hardware as appropriate, for example: mobile apps, printers, projectors, scanners and cameras
Address IT issues by prioritising in response to customer service level agreements
Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets
Support the rollout of upgrades or new systems or applications
For a full list of programme modules visit: velocity-pt.co.ukTraining Outcome:To be part of a growing business which offers long term security, the opportunity to progress into a permanent position whilst learning about all areas of the business and how we support each other.Employer Description:ZiAAS is a trusted IT Managed Service Provider (MSP), offering a wide range of solutions to help organizations excel in the digital age. With expertise in IT support, Platform and Application management, Cyber Security, Life Cycle Asset management, Cloud Services, and more, we can help customers navigate the complex landscape of technology and drive their business forward.Working Hours :Monday to Friday 9am to 5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
This role provides technical 2nd line support and managed services to our UK Government, Secure and Commercial customers, through the use of data networks technologies, 24 hours a day and 365 days a year. By using market leading products and applying BTs process, quality and intellectual property, we provide our customers with services to facilitate their objectives through the power of communication, consistently demonstrating why our customers are better on BT.
Key purposes of the role would be to deliver an excellent experience for BT’s customers who consume the networking products in the BT portfolio:
Taking ownership of reported issues, troubleshoot, resolve or escalate customer faults, implement change with appropriate controls and manage and maintain technical documentation.
To provide technical support in line with the required quality and performance standards.
Engaging in continuous improvement to deliver a more cost effective and efficient service and responding positively to changes affecting individual/team, openly questioning rationale if unclear.
Managing the customer experience, keeping the customer informed where appropriate, and working with other parts of BT on the support journey to deliver customer satisfaction.
This person works directly with the technology teams across BT, taking responsibility for simple and complex support work on customer networks we underpin for UK business and Government. Ensures adherence to BT’s Compliance and Security Policies, including patching and remediating all devices and protecting the BT Brand.
This job is available in Business. Training:
As an ICT Network Technician, you’ll study for a Level 3 apprenticeship. The course runs for 18 months.
You’ll spend a minimum of 20% of your time learning and studying. Training Outcome:
Once you have finished your apprenticeship you'll be a fully qualified Network Technician
Employer Description:You’re not just looking for a career, you’re looking to make a difference.
Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding. And we use the power of technology to help solve big challenges, like climate change and cyber security.
From day one, you’ll have a voice at BT Group. You’ll get stuck in to tough challenges, pitching ideas and making things happen. You won’t be alone though: we’ll be there with help and support through you’re learning and development. You’ll make great friends, discover new talents, and feel part of something exhilarating.
This is your chance to make a real difference to the world. Grab it.Working Hours :Monday to Friday, shifts to be confirmed.Skills: Organisation skills,Problem solving skills,Logical....Read more...
Assist with day-to-day administrative tasks, including data entry, filing, and document preparation.
Answer and direct phone calls, take messages, and respond to general inquiries.
Maintain and update client files, ensuring all information is accurate and confidential.
Support the team with scheduling appointments, meetings, and other administrative duties.
Help with the preparation of client correspondence, legal documents, and reports.
Ensure that office supplies and equipment are stocked and in working order.
Liaise with clients, suppliers, and colleagues professionally and courteously.
Work with senior staff to improve office systems and processes.
Support various departments within the firm, gaining exposure to different areas of legal practice.
Assist in managing the firm’s correspondence, filing, and archiving systems.
Opening incoming post.
Franking/ posting outgoing post.
Managing the firm’s WhatsApp.
Potential to assist with the firm’s social media.
Training:Days & Times: Mon-Thurs 9am-5pm, Fridays 9am to 4pm (1 hour break each day)
Mentor 1 / Line manager: Stephen Weston2nd mentor if above is off: Lucy EllisTraining Outcome:Completing a Business Administration Apprenticeship comes with several benefits, including qualifications, skills, and career opportunities.
You’ll receive an industry-recognised certification, such as:
Level 3 Business Administrator Apprenticeship (UK) or an equivalent qualification in other regions.
Potential additional certifications in IT, project management or finance.
Employer Description:About SJS Legal:
Over the years, we’ve recovered substantial compensation for our clients thanks to our modern, innovative and approachable team of legal experts. We put you at the heart of everything we do and your personal, dedicated solicitor will be with you every step of the way, offering clear, honest advice from start to finish.Working Hours :Days & Times: Mon-Thurs 9am-5pm, Fridays 9am to 4pm (1 hour break each day)Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative....Read more...
As a Chubb Apprentice Engineering Technician you will:
Get off to a great start on a rewarding career in a vibrant and exciting sector that is set to continue to grow and is continuously adopting new innovations as technologies evolve.
Attend training and gain experience on a wide variety of different methods equipment.
Attend College as determined by the Company, throughout the Apprenticeship (Block & Day release).
On Job Training (OJT) as determined by Chubb and his/her Line Manager in accordance with Company requirements.
Compile a Portfolio of Evidence as a requirement of their progression to support both their academic study and future application for Eng Tech with the IET.
Complete marked assignments (TMA’s) to an acceptable standard as determined by our selected College/Chubb Systems Apprenticeship Manager.
Get training on Installation and configuration of security applications on PC-based systems.
Learn how to set up, configure, and test security outstations and devices.
Perform software and system modifications as required.
Provide hands-on and remote support to project and system engineers.
Liaise effectively with suppliers and clients for seamless project execution.
Conduct on-site commissioning and support activities in alignment with project and service demands.
Must be 17yrs or over as you will need to drive as part of your role. We will accept someone learning to drive on the understanding you will have a full driving licence by the end of your 2nd year.
Training:
While on this apprenticeship, you will work towards a Level 3 Tech Support Engineering Technician apprenticeship based in England.
The training will consist of week-long modules covering theory and practical classroom training, manufacturer systems training, and real-world experience shadowing Chubb engineers in the field.
Be prepared to attend local college on day-release or stay away as required on weekly block-release residential training, as delivered by our Apprenticeship training partners.
Training Outcome:Complete the programme and you will join our Head Office team as a fully qualified Tech Support Engineer. Here your training will continue, with close support from our early careers team.Employer Description:Chubb is a leading provider of fire safety and security solutions and services for customers worldwide. We have been protecting people and assets for over 200 years. Today, our 14,000 employees work from 250 branches in 20 countries to make the world a safer place. You will find our solutions covering over 1.3 million customer sites.Working Hours :Monday - Friday, 9.00am - 5.00pm with 30 minutes for lunch.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working....Read more...
Applications are invited from suitably qualified Consultant Histopathologists for a full time NHS post for the Department of Diagnostic and Molecular Pathology based in beautiful Truro, Cornwall.The laboratory is a designated centre for many Cancer sites and has full UKAS Accreditation. Receiving over 35,000 Histology, approximately 1,600 Diagnostic Cytology and 900 autopsy requests during 2023 and performing a wide range of molecular techniques. Applicants from both specialised and more generalised backgrounds will be considered, but an interest in GI &/or dermatopathology would be preferable.The plan is to install & implement digital Histopathology in 2025You will:Undertake Molecular automated PCR for theranostic work (e.g Idylla BRAF) and tumour expression analysis (e.g ALK in lung carcinoma) Provide an EUS and EBUS rapid onsite evaluation service for pancreatic, lung, adrenal & head/neckProvide Pathology support for Bowel Cancer Screening programme including age expansion and Bowel Scope ScreeningWork collaboratively with neighbouring hospitals which includes the procurement of an end-to-end digital Histopathology solution, which will connect all 5 Trusts within the region, facilitating the sharing of cases, MDT discussion & expert 2nd opinion. Person Requirements:- Full registration with a licence to practise with the GMC - FRCPath or show evidence of equivalent qualification- On GMC specialist register or within 6 months of interview date- Applicants that are UK trained, must also be a holder of a Certificate of Completion of Training (CCT), or be within six months of award of CCT by date of interview. Applicants that are non-UK trained, will be required to show evidence of equivalence to the UK CCT- Experience of undergraduate and postgraduate teachingIn addition to full NHS Employee Benefits, the additional advantages of working for this Trust include:– A generous relocation bonus up to £8,000 if applicable– Flexible working– Blue light card and NHS discountsJarrodean is a leading UK healthcare recruitment partner to the NHS and UK Independent Sector As a nurse-led consultancy our detailed understanding of the complexity of such specialist clinical roles places us in an excellent position to match your skills with the specific requirements of our Clinical Recruiting Managers.For an insight into Jarrodean as a Consultancy and for a summary of all current roles visit jarrodean.comIf this role is not for you, please remember we offer a generous £500 Bonus for any successful friend or colleague referrals.....Read more...
Duties: (Reporting to the Head of UK Operations and working with the support team, your duties will include:)
Maintain a high level of customer service as a primary point of contact in the service desk
Maximise customer network performance by monitoring, troubleshooting problems and outages
Ensuring customer equipment, firewalls, switches, servers etc. are maintained in a timely manner to latest stable versions as per their contracts
Assist 2nd line in securing customer network, firewalls, and other infrastructure components by establishing cohesive rules and policies and defining and monitoring access
Ensure the technology, systems & support are optimised for customers including individuals or teams working remotely from or from customer sites
Be a true team player, working professionally and constructively with colleagues offering help and assistance
Training:Why choose our Network Engineer Level 4 apprenticeship?Our Network Engineer Level 4 apprenticeship is perfect for learners that are fresh out of an IT education or already employed in the tech sector and looking to take the next step.
The Network Engineer Level 4 apprenticeship programme concentrates on modern network infrastructure, advanced connectivity and advanced security. This enables learners to develop and enhance technical skills and ensure that they have the technical grounding needed to become a skilled Network Designer, Systems Engineer or Network Administrator.
QA’s Network Engineer Level 4 apprenticeship programme enables the apprentice to:
Get equipped with the advanced technical skills needed for the role
Learn the core networking and server administration skills required to support a traditional on-premise, cloud or hybrid network
Dive deep into the management of networks, exploring network hardware and software, network services and routing protocols
Get immersed in technical content designed around real skills, aligning to and relevant to employers and the market
Combine online learning live event training and on-the-job experience to develop real world skills using cutting-edge technology
Training Outcome:
Career progression
Continued training plan
Personal development
90% of QA Apprentices secure permanent employment after finishing their apprenticeship.
Benefits:
Healthcare scheme
Bike to work
Holidays
Team socials
Pension scheme
Employer Description:Addooco IT are a specialist provider of Managed IT, Cloud & Communications solutions. Our approach delivers a premium customer experience at an affordable price for all businesses.
Since formation in 2008, Addooco has enjoyed sustained success and following continuous growth now occupy our own dedicated building on Dunston Technology Park.Working Hours :Office open from 8am - 6pm. Rota 7.5 hours a day flexible based on team - Typical start times 8.00am - 9.30am.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Team working,Non judgemental,Beneficial product experience:,Cisco ASR & ISR Routers,Backup Technologies....Read more...
You will be working within End User Services team to assist in providing 2nd and 3rd line support to maintain the stable and efficient operation of applications installed on equipment such as desktops PC’s, laptops, android tablets and other peripherals. The EUS team is divided into two sub teams a Hardware and Software team, your primary role will be supporting the Hardware team initially focusing on device provisioning using Configuration Manager and Azure. You will also have asset management roles assisting in maintaining an accurate Configuration Management Database (CMDB) using internal systems and procedures. Both teams work in conjunction with each other, and you will be involved in collaborations between teams. The role is office based only, and you will be expected to work from the office location Monday to Friday.
As an IT Support Technician, you will:
Image devices using SCCM and Intune
Install Software manually
Provide remote software deployment
Provide remote support to users using Remote Desktop tools (As you develop)
Provide Telephone support (As you develop)
Provide in person support at reception (As you develop)
Troubleshoot technical problems (As you develop)
Maintain accurate asset information
Participate in stack checks
Communicate with other internal teams using MS Teams and other applications
Training:Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.
Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:
Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
Prioritise systems support tasks and monitor and maintaining system performance.
Maintain regulatory, legal and professional standards.
Support the information systems needs for your business.
Training Outcome:This role does not offer any guaranteed permanent employment after successful completion of the apprenticeship, however what it does offer is access to internal vacancies. You will be able to apply for vacancies when they become available within the team.Employer Description:Join Hull City Council's ICT apprenticeship program and embark on an exciting career path where you can earn while you learn. As a dedicated local authority, Hull City Council is committed to enhancing the quality of life for our residents through innovative services and community engagement. Our apprenticeship offers a unique opportunity to gain hands-on experience in the fast-evolving field of Information and Communication Technology, supported by experienced professionals. We believe in nurturing talent and providing a supportive environment where you can develop essential skills for your future career. Take the first step towards a rewarding journey with us!Working Hours :The role is office based only, and you will be expected to work from the office location Monday to Friday.
Shifts to be confirmed.Skills: Problem solving skills,Team working,Curiosity about IT,Self motivated,Time management skills....Read more...
