2nd Line Network Support Engineer
Office based – Huddersfield
Paying between £30,000-35,000, depending on experience.
We are currently recruiting for a 2nd Line Network Engineer to join a growing and friendly Help Desk team based in Huddersfield. This is an excellent opportunity for someone with 1st or 2nd Line experience who is looking to develop their career within networking and gain exposure to new technologies.
In this position, you will be responsible for supporting customers with network-related issues, handling escalated tickets, and assisting with projects and installations. You will play a key role in ensuring high levels of customer service while meeting service level agreements.
Key Responsibilities
Managing and resolving support tickets escalated from the 1st Line team
Troubleshooting network issues across a range of technologies
Logging and managing faults with third-party providers
Ensuring all tickets are progressed and resolved within SLA
Keeping customers updated via phone, email, and ticketing systems
Configuring and supporting network equipment (routers, switches, WAPs)
Supporting customer installations and project work
Escalating complex issues to senior engineers where necessary
Maintaining accurate records within internal systems
Requirements
Previous experience in a 1st or 2nd Line support role
Strong communication and customer service skills
Analytical mindset with strong problem-solving ability
Ability to work independently and manage workload effectively
Full UK driving licence
Technical Experience
Understanding of networking fundamentals (DNS, DHCP, TCP/IP, OSI model)
Experience with LAN, WAN, and/or SD-WAN environments
Network security and firewall concepts
Desirable
Exposure to Cisco Meraki (desirable)
Broadband technologies (ADSL, FTTC, FTTP, leased lines)
VoIP and hosted telephony systems
Cloud platforms such as AWS, Azure, or GCP (desirable)
Scripting knowledge (e.g., Python) advantageous
Relevant certifications such as CCNA/CCNP (desirable)
Working Hours
Monday to Friday on a rotating shift basis: 08:00 – 16:00 | 09:00 – 17:00 | 10:00 – 18:00
Office based – Huddersfield
Paying between £30,000-35,000, depending on experience.
Must be eligible to work in the UK....Read more...
Providing a high level of customer service to customers via telephone, email, and the customer portal
Gathering information from customers regarding their incidents and recording accurately on the service management tool
Prioritising incidents and requests, ensuring they are resolved within service level commitments and escalating them to 1st/ 2nd/3rd line when appropriate
Various administration duties such as receiving, packing, and dispatching goods
Resolving incidents and requests in a logical and thorough manner. This may include using technologies such as Windows, Active Directory, 365 and Citrix
Training:Why choose our Azure Cloud Support Specialist Apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premises and cloud-enabled technologies and services
Learn technical content that aligns with and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 Fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:
Broader Business Engagement: As a diverse business, there are options to expand the remit to 1st/2nd/3rd line or transition fully into one of these discipline areas
Leadership & Management roles: The opportunity to develop into future entry-level leadership roles within Managed Services
Technical Consultancy: The opportunity to deliver complex cloud and IT solutions to existing and new customers
Employer Description:Our success is people powered, and we're on a mission to work with the best.
We operate out of three offices, Berkshire, Newcastle & Belfast, and have 150 employees across Cybit. We have great relationships with our vendors, and we’re a Microsoft Gold Partner, Qlik Select Partner, Alteryx Premier Partner, AWS Advanced Consulting Partner, Palo Alto Platinum Innovator, F5 Gold Partner and more!
Within our Managed Services division, we work closely with customers providing technical support and maintenance to all supported IT business users, systems, hardware, and applications. As well as our Managed Service division, we also have Data & Analytics and Cyber Security specialist arms to the business, setting us apart from other IT consultancies.Working Hours :All details will be confirmed at interview.Skills: IT skills,Attention to detail,Team working,Non judgemental....Read more...
In this role, you’ll support the successful delivery of our teams’ first line and 2nd line responses, helping to enhance the digital experience for our residents and employees. This is an exciting opportunity for someone who enjoys variety, continuous learning, and contributing to better public services through technology.
As a Level 2 Apprentice, you will play an essential part in supporting day‑to‑day digital tasks. This includes:
Updating and maintaining website content
Carrying out basic technical configuration within our resident self‑service platform, MyTendring
Provide administrative and project support, helping with planning, scheduling, and task tracking, while working closely with colleagues, service teams, and external partners.
Assisting with first line communication through our IT Service Desk
Technical support to employees, such as equipment maintenance and replacements and fault identification and resolution
Key system support, including daily tasks to support operational Council functions
Support with some Health and Safety activities
Support the Council’s requirements for Cyber Security, GDPR and Accessibility
We’re looking for someone who:
Has an interest in digital technologies, web content management, or IT system support
Can follow processes, solve problems methodically, and maintain strong attention to detail
Communicates clearly and works effectively with others
Is keen to learn and develop new technical skills
Thrives in a varied, fast‑paced role with new challenges each day
Training:Training will take place in the workplace.Training Outcome:There are many career opportunities available to apprentices in the council.Employer Description:Tendring District Councils (TDC) main offices are based in Clacton-on-Sea, the largest town. Other towns are Brightlingsea, Harwich, Frinton-on-Sea and Walton-on-the-Naze along with a number of rural areas. Economic Growth sits within the Economic Growth and Leisure department and work closely with the Creative & Cultural team as well as Planning and Assets.Working Hours :Monday to Thursday, 8.45am to 5.15pm. Friday, 8.45am to 4.45pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Monitor and operate manufacturing processes and production lines in line with the Standard Operating Procedures (SOPs).
Identify process inefficiencies, deviations, and improvement opportunities, supportive corrective actions where required.
Assist with troubleshooting and resolving process-related issues to maintain production performance.
Support continuous improvement activities to enhance productivity, quality, and operational efficiency.
Maintain accurate process records, documentation, and production data.
Collaborate with Maintenance and Quality Teams to ensure smooth and compliant operations.
Training:You will be required to attend Advance 1 Campus, Dudley College, DY1 4AD, 1 day per week in term time only.
Upon successful completion of your apprenticeship you will receive a Level 4 Engineering Manufacturing Technician (mechanical) HNC apprenticeship qualification.
You will be assigned an assessor who will visit you in the workplace every 6-8 weeks to support you on your apprenticeship.
Training Outcome:
Process Technician
Line Leader
Process Engineer
Manufacturing Engineer
Employer Description:Magal Cables has been producing cables for over 80 years for the automotive and defence sectors under various company names and since 1987 has become an original equipment supplier to Nissan, Ford, Toyota and Honda. By 2003 Magal Cables were maintaining supply of service parts for these customers.From 2008 Magal Cables have won new original equipment contracts with Ford and introduced transfer work of mechanical assemblies, pedals, winches and handbrakes, pressing and moulding facilities have since been added as well as gearshift mechanisms and new 1st and 2nd tier automotive customers.
In 2020 the company changed ownership, is now part of Remsons Holdings Ltd and in 2023 as part of the group branding exercise, company is now named Remsons Automotive Limited.Working Hours :Monday to Thursday, 08:15 - 16:45.
Friday, 08:15 - 13:15.Skills: Communication skills,Attention to detail,Problem solving skills,Team working,Understand Microsoft Software,Reliable,Accountable,Time Management,Safety awareness,Basic troubleshooting....Read more...
Cloud Telephony Support
Create, amend, and maintain cloud-based telephone system configurations
Process customer requests such as:
Name changes
Call routing updates
User and extension management
Perform basic system changes on live environments, following agreed processes
Assist users with:
Password resets
Login issues
General system access problems
User Support & Training:
Provide first-line support to end users via phone, email, and ticketing system
Deliver basic to moderate user guidance, such as:
Explaining how existing features work
Helping users understand the system functionality already in place
Ensure issues are clearly logged, tracked, and updated within the internal CRM
Network & Connectivity Support
Support customer network connections by:
Running basic diagnostics via online provider portals
Identifying common connectivity faults
Booking engineer visits where required
Carry out basic network maintenance tasks, including:
Changing Wi-Fi usernames and passwords
Configuring new routers prior to dispatch
Preparing equipment for installation or replacement
Communication & Liaison
Speak directly with customers in a professional and confident manner
Liaise with third-party providers for telephony and network services
Communicate updates, issues, and resolutions clearly to:
Customers
Internal team members
Maintain accurate records of all work completed in the CRM
Learning & Development
Gain hands-on experience supporting live customer systems
Learn structured troubleshooting and escalation processes
Shadow senior engineers and gradually assist with more complex technical issues
Develop technical, communication, and problem-solving skills throughout the apprenticeship
Build a strong foundation for progression into a 2nd Line Support role
Training:Delivery to be completed on-site and 6 hours per week off-the-job training either at Barnsley College or your place of work. Student to complete an Advanced Technical Certificate as an Information Communications Technician Level 3 Apprentice. Functional Skills in maths and English, if required. Training Outcome:Possible progression opportunities.Employer Description:Supplier of New and Fully Refurbished IT Hardware, Business Telephone Systems (VoIP & Cloud) and Business Mobile Phone Contracts.Working Hours :Monday to Friday - 8.30am-5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Initiative,Patience....Read more...
Months 1 to 8:
The apprentice will join the Customer Service Team providing administrative and hardware support to the 1st Line and Projects and Implementation teams
You will report directly to the 2nd Line Team Leader who works within the Customer Services Department
You will be required to work in the build room as well as working on specific tasks in the field defined with you by the Management Team
Months 8 to 16:
The apprentice will join the 1st Line Team providing administrative and remote support to our fast growing customer base
You will report directly to the 1st Line Team Leader who works within the Customer Operations group
You will be required to work on the Helpdesk as well as working on specific projects and tasks defined with you by the Management Team
You will not be a call logger, with the expectation being that by the end of your tenure you can resolve at least 85% of all the incidents you log yourself
General Skills & Experience:
Strong customer care and client facing skills
Good verbal and written communications skills
Excellent telephone manner
Organised, focused and rigorous
Proven problem solving skills
Able to work in a team environment
Must have desire and ability to develop new skills on the job
Strong team focus and ability to work with and without direct supervision
Attitude:
Mature attitude in a professional environment
Desire to be a team player
Looking for challenges and solutions
Promotes Customer Service
‘Can do’ attitude
Sense of humour
Technical Skills - An awareness of:
IT Hardware
Windows Operating systems
Microsoft 365
Training:
Level 3 Information Communications Technician Apprenticeship Standard
You will receive full training and support from the Just IT Apprenticeship team to increase your skills
Training Outcome:
Tech and digital professionals in London earn an average salary of £52,500 per year, so this Apprenticeship could be the start of a very promising and profitable career
Employer Description:Virtual IT is looking for an apprentice eager to establish a career in IT Support in our education division, JSPC. To complement the Information Communications Technician apprenticeship standard, Virtual IT will provide vocational experience learning and contributing to the customer experience via our remote support helpdesk based in Lancing and via our deskside support commitments in the field where you will be mentored by our Field Engineers.
Our customer base is comprised of approximately 300 schools throughout West Sussex. In terms of the technology stacks you will be exposed to, this will include desktop and mobile devices running Windows Desktop and Chrome OS in traditional on-premise infrastructures running virtualised Windows Server environments through to full cloud solutions that leverage the Microsoft 365 suite. You will gain experience in a number of backup solutions, and networking (physical and wireless) technologies.
They are one of the pre-eminent Managed Services Provider in the South of England supporting over 10,000 users for their IT and security, delivering a broad range of cloud, hybrid cloud, cyber security, vulnerability testing, and support solutions, bringing together the best technology sets to address their client’s ever-changing requirements.Working Hours :Monday - Friday, 9.00am - 5.30pmSkills: Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Team working,Initiative,Can-do attitude,IT Hardware,Windows Operating Systems,Microsoft 365....Read more...
Support the setup, planning, and execution of component testing activities
Assist with managing engineering design changes and maintaining associated documentation
Carry out inspections and basic measurements to support component development and validation
Contribute to root cause analysis and recommend improvements to address quality or process issues
Ensure all testing and production activities comply with health, safety, and regulatory standards
Operate basic production machinery and tools safely and in line with Standard Operating Procedures (SOPs)
Work closely with cross-functional teams, including Design, Manufacturing, and Quality
Identify and report maintenance or calibration issues in a timely manner
Maintain a clean, safe, and well-organised work area
Support team-based improvement activities, including quality improvements and cost reduction initiatives
Training:
You will be required to attend Advance 1 Campus, Dudley College, DY1 4AD, 1 day per week in term time only
Upon successful completion of your apprenticeship, you will gain a Level 4 Engineering Manufacturing Technician (mechanical) HNC Apprenticeship qualification.
You will be assigned an assessor who will visit you in the workplace every 6-8 weeks to support you on your apprenticeship
Training Outcome:
Team Leader/Supervisory Roles
Employer Description:Magal Cables has been producing cables for over 80 years for the automotive and defence sectors under various company names and since 1987 has become an original equipment supplier to Nissan, Ford, Toyota and Honda. By 2003 Magal Cables were maintaining supply of service parts for these customers.From 2008 Magal Cables have won new original equipment contracts with Ford and introduced transfer work of mechanical assemblies, pedals, winches and handbrakes, pressing and moulding facilities have since been added as well as gearshift mechanisms and new 1st and 2nd tier automotive customers.
In 2020 the company changed ownership, is now part of Remsons Holdings Ltd and in 2023 as part of the group branding exercise, company is now named Remsons Automotive Limited.Working Hours :Monday to Thursday, 08:15 - 16:45 and Friday, 08:15 - 13:15.Skills: Communication skills,Attention to detail,Problem solving skills,Team working,Understand Microsoft Software,Reliable,Responsible,Time Management,Decision Making skills,Ability to work under pressure....Read more...
You’ll have a keen interest in IT and must be able to work as part of a busy support team.
Working closely with other departments you will need to build relationships with both internal and external customers.We work to strict SLAs with our customers and you’ll be responsible, after training, for the quality of information logged into our ticketing system – you will be expected to accurately log support tickets in a timely manner.We expect you to be self-motivated, efficient and well-organised with a keen eye for detail. You’ll be IT-literate with skills in the use of Microsoft Office, in particular, Outlook, Word, Excel and recent versions of Windows. Skills in Office 365 as well as hardware building are definitely a bonus.
Specific duties will include (but aren’t limited to):
The timely and accurate logging of customer issues into the Call Management system, from both phone calls and incoming emails;using the formal call logging system in place, and be responsible for the quality of the information recorded – to be able to produce clear descriptions relating to user problems that ensure timely and efficient solutions; resolving the initial query to the best of your ability if you don’t need to escalate.
Recognising when a call is urgent and escalate accordingly;carrying out configuration and testing of new kit prior to install at customer site.
The ability to work as part of a team, whilst remaining self-motivated in managing your own workload.
The ability to demonstrate an excellent customer service focus when dealing with clients.
We’re looking for you to develop the role so that, in time, you become the first point of contact for all incoming issues to the Help Desk – freeing up the First and Second Line technicians to concentrate on the resolution of issues to meet our agreed SLAs.
Ultimately we’ll work to promote you through the ranks of 1st, 2nd and third line support!
Our customers are supported from 8:30am - 6:00pm, Monday - Friday [excluding Bank Holidays] and you will work a 37½ hour week around these hours. You may be asked to work the occasional weekend to support customer migrations; this will be supervised and time given back in lieu.
In addition, you’ll be expected take part in the Technical Support meetings which take place one morning each week.You’ll need to be educated to at least GCSE Grade A-C level in both English and Maths.Training:One to one remotes sessions with the tutor.Training Outcome:Potential progression into a full-time IT Technician, after the apprenticeship.Employer Description:Established in 2007 by Antony Liffmann and David Taylor, ecc offer extensive experience in providing IT support, solutions and consultancy as well as advice on cost-saving solutions and future proofing for sme’s, start-ups and established brands. With a broad client base and offices in London and Cape Town, ecc offers specialist knowledge across many sectors including hospitality, retail, property, professional services, manufacturing and healthcare. Making tech work for clients in the UK and across the globe in Africa, the U.S., the Far East and Europe.Working Hours :09:00 - 17:00, Monday - Friday.Skills: Communication skills,IT skills,Organisation skills,Administrative skills,Analytical skills,Logical,Team working....Read more...
Applications are invited from suitably qualified Consultant Histopathologists for a full time NHS post for the Department of Diagnostic and Molecular Pathology based in beautiful Truro, Cornwall.The laboratory is a designated centre for many Cancer sites and has full UKAS Accreditation. Receiving over 35,000 Histology, approximately 1,600 Diagnostic Cytology and 900 autopsy requests during 2023 and performing a wide range of molecular techniques. Applicants from both specialised and more generalised backgrounds will be considered, but an interest in GI &/or dermatopathology would be preferable.The plan is to install & implement digital Histopathology in 2025You will:Undertake Molecular automated PCR for theranostic work (e.g Idylla BRAF) and tumour expression analysis (e.g ALK in lung carcinoma) Provide an EUS and EBUS rapid onsite evaluation service for pancreatic, lung, adrenal & head/neckProvide Pathology support for Bowel Cancer Screening programme including age expansion and Bowel Scope ScreeningWork collaboratively with neighbouring hospitals which includes the procurement of an end-to-end digital Histopathology solution, which will connect all 5 Trusts within the region, facilitating the sharing of cases, MDT discussion & expert 2nd opinion. Person Requirements:- Full registration with a licence to practise with the GMC - FRCPath or show evidence of equivalent qualification- On GMC specialist register or within 6 months of interview date- Applicants that are UK trained, must also be a holder of a Certificate of Completion of Training (CCT), or be within six months of award of CCT by date of interview. Applicants that are non-UK trained, will be required to show evidence of equivalence to the UK CCT- Experience of undergraduate and postgraduate teachingIn addition to full NHS Employee Benefits, the additional advantages of working for this Trust include:– A generous relocation bonus up to £8,000 if applicable– Flexible working– Blue light card and NHS discountsJarrodean is a leading UK healthcare recruitment partner to the NHS and UK Independent Sector As a nurse-led consultancy our detailed understanding of the complexity of such specialist clinical roles places us in an excellent position to match your skills with the specific requirements of our Clinical Recruiting Managers.For an insight into Jarrodean as a Consultancy and for a summary of all current roles visit jarrodean.comIf this role is not for you, please remember we offer a generous £500 Bonus for any successful friend or colleague referrals.....Read more...
