2nd Line Engineer - Managed Services
Maidstone, Kent
Hybrid/Flex working (Remote for now)
Up to £34K
We’re looking for a 2nd Line Support Technician who enjoys digging deeper, solving real problems, and making a genuine impact for customers. You’ll be the bridge between first-line fixes and third-line expertise—owning complex issues, working directly with users, and keeping systems running smoothly.
This is a hands-on role where no two days are the same: one minute you’re resolving escalated tickets, the next you’re supporting on-site, learning new tech, or contributing to service improvements.
You’ll join a collaborative team that values curiosity, clear communication, and doing things properly.
If you like responsibility, variety, and room to grow, you’ll feel at home here.
Essential background:
2+ years in a 2nd line IT support role
Strong Active Directory, Microsoft 365, and Windows Server experience
Solid Windows, networking, and troubleshooting skills
Confident communicator with a customer-first mindset
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2nd Line Engineer – Crewe
£40,000 PA
IT department within a leading construction engineering business is seeking a highly proactive and analytical 2nd Line Engineer to join them on a permanent basis. This is a stand-alone on-site IT role, working autonomously day-to-day, while being fully supported by a centralised main IT department.
You will be responsible for logging, diagnosing, and resolving issues across a range of hardware and software systems. The role involves providing escalation support to 1st line IT technicians, liaising with other internal IT functions and external vendors and ensuring the delivery of a consistently high level of IT support across the business.
This position is also client-facing, requiring regular interaction with internal stakeholders and users. As such, excellent communication skills, a professional approach and the ability to explain technical issues clearly to non-technical users are essential.
Key Responsibilities:
Provide end-user support to VIPs and users via telephone, remote support, email, and face-to-face
Prioritise and manage workflow through the ITSM system (ServiceNow)
Conduct on-site technical investigations and escalate issues to ensure timely resolution
Collaborate with IT team members and support 1st and 2nd line IT teams
Install, update, maintain, and support various software packages and hardware
Perform Active Directory administration and deploy software via Endpoint Manager
Support SIP/VOIP telephony and video conference systems
Configure and support iOS/Android mobile devices and 4G/5G dongles
Assist with IT projects and maintain technical documentation
Qualifications and Skills:
Microsoft certifications (desired)
Experience with ITSM systems
Proficiency in Windows Operating Systems, Active Directory, Office 365, and Microsoft Teams
Understanding of anti-virus products, web gateway filtering, and networking concepts
Strong communication, problem-solving, and customer service skills
Ability to work under pressure and prioritize tasks effectively
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2nd Line Engineer – Crewe
£40,000 PA
IT department within a leading construction engineering business is seeking a highly proactive and analytical 2nd Line Engineer to join them on a permanent basis. This is a stand-alone on-site IT role, working autonomously day-to-day, while being fully supported by a centralised main IT department.
You will be responsible for logging, diagnosing, and resolving issues across a range of hardware and software systems. The role involves providing escalation support to 1st line IT technicians, liaising with other internal IT functions and external vendors and ensuring the delivery of a consistently high level of IT support across the business.
This position is also client-facing, requiring regular interaction with internal stakeholders and users. As such, excellent communication skills, a professional approach and the ability to explain technical issues clearly to non-technical users are essential.
Key Responsibilities:
Provide end-user support to VIPs and users via telephone, remote support, email, and face-to-face
Prioritise and manage workflow through the ITSM system (ServiceNow)
Conduct on-site technical investigations and escalate issues to ensure timely resolution
Collaborate with IT team members and support 1st and 2nd line IT teams
Install, update, maintain, and support various software packages and hardware
Perform Active Directory administration and deploy software via Endpoint Manager
Support SIP/VOIP telephony and video conference systems
Configure and support iOS/Android mobile devices and 4G/5G dongles
Assist with IT projects and maintain technical documentation
Qualifications and Skills:
Microsoft certifications (desired)
Experience with ITSM systems
Proficiency in Windows Operating Systems, Active Directory, Office 365, and Microsoft Teams
Understanding of anti-virus products, web gateway filtering, and networking concepts
Strong communication, problem-solving, and customer service skills
Ability to work under pressure and prioritize tasks effectively
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1st Line Engineer – IT Managed Services – London
A well established and leading IT Managed Service Provider is seeking a motivated and technically driven 1st Line Engineer to join them on a permanent basis. Established over 20 years ago, our client has become a leader in their field and has developed an excellent reputation within industry for providing a vast range of IT services with their clients being at the centre of everything they do. They work with a wide range of clients, of varying sizes and demands, across London and the Home Counties.
You’ll be working within a dynamic and well-established team providing 1st line support across an array of different clients, internal systems and management. This role will allow you to quickly establish yourself within the team and will give you the opportunity to gain exposure to 2nd Line responsibilities and eventually 3rd line/project work. Our client has created a hard-working yet fun and collaborative environment, they pride themselves on not just providing first class technical solutions but doing this with an exemplary level of customer service.
Responsibilities:
- Provide 1st (and some 2nd) line support by remotely troubleshooting, resolving and escalating incidents
- Answer service desk calls and log tickets on their PSA (Professional Services Automation software)
- Provide regular and clear communication with customers regarding ticket status and expected resolution times.
- Produce and maintain accurate technical documentation
- Assist with the deployment of client and internal projects when required
Requirements:
- Previous experience working within a 1st Line role, ideally within an IT Services environment
- Posses excellent customer service skills, with the ability to break down technical terms
- Excellent troubleshooting, analytical and problem solving skills
- Exposure/troubleshooting experience with some of the following technologies: Windows 10 and 11, Microsoft Office and Microsoft 365 products (including Exchange Online, SharePoint, Teams and OneDrive), mobile devices.
- Basic hardware knowledge
In return, they are offering up to £30,000 PA (depending on experience) plus numerous other benefits, including funding further training/certifications.
Standard office hours (Office location – Central London)
1 day per week WFH.
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We are looking for a Core Voice IMS Engineer to support the operation and technical aspects of the Core Voice network. This diverse role involves supporting IMS and 5GSA expansions and ongoing operational support.
Responsibilities
Investigate mobile network incidents and drive resolutions within agreed SLAs.
Lead operational decisions on network services and offer consultancy for new applications and services.
Ensure the IMS infrastructure meets service quality expectations for availability, capacity, and throughput.
Support project deliverables during out-of-hours and maintenance windows.
Review and contribute to HLD, LLD, and Service Design Packs.
Experience in 2nd or 3rd line core voice and IMS technical support.
Good understanding of 3G, 4G and IMS networks, protocols, and interfaces.....Read more...
We are looking for a motivated 1st Line Helpdesk Support Engineer with a genuine passion for IT and a strong desire to learn.
This role is not limited to basic password resets. A candidate who shows initiative, curiosity, and a proactive approach will be given the opportunity to build technical skills rapidly and take on increasing responsibility.
Engineers who perform well in this role will have a clear progression path to 2nd Line and eventually 3rd Line Engineer, working closely with senior engineers across a wide range of technologies and client environments.
Key Responsibilities:
Logging, managing, updating, and closing support tickets efficiently
Providing first-line technical support via phone, email, and remote access
Diagnosing and resolving common hardware, software, and user issues
Carrying out daily IT systems checks and routine maintenance
Supporting Windows desktop environments (Windows 10 / 11)
Assisting with Microsoft 365 administration (users, mailboxes, Exchange, SharePoint)
Supporting cloud-based services and Windows Server environments
Assisting with Intune, Autopilot, and device provisioning
Supporting mobile devices and Mobile Device Management (MDM) platforms
Assisting with cybersecurity-related tasks and best practices
Occasional on-site client visits alongside senior engineers
Escalating complex issues appropriately while learning from their resolution
Training:Information Communications Technician Level 3 Apprenticeship Standard.
You will also receive full training and support from the Just IT Apprenticeship Team to increase your skills.Training Outcome:Potential full-time position for the right candidate after completion of the apprenticeship.Employer Description:Swift Digital Solutions is a growing managed IT services and software solutions provider supporting a wide range of clients across multiple industries. We deliver proactive, reliable IT support and pride ourselves on developing our engineers through real-world experience rather than keeping them siloed in a call-centre environment.Working Hours :Monday - Friday (9:00am - 5:30pm). Shifts TBC.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Passion for ICT,Positive attitude,Motivated,Hard-working,Hardware and software,Troubleshooting....Read more...
Service Desk Engineer – Barnsley
£35,000 - £40,000 PA
IT team within a utilities organisation is seeking a motivated and detail-focused Service Desk Engineer to join them on a permanent basis.
In this role, you will take ownership of recording, troubleshooting, and resolving a wide range of hardware and software issues. You will act as a key escalation point, providing technical guidance to 1st line support staff, collaborating with wider IT teams, and liaising with third-party suppliers to ensure a consistently high standard of service delivery across the business.
Main Duties:
Deliver technical assistance to VIPs and end users via phone, remote tools, email, and in-person support
Manage and prioritise support requests through the IT service management platform (ServiceNow)
Carry out on-site diagnostics and escalate complex issues where necessary to meet resolution targets
Work closely with IT colleagues to support both 1st and 2nd line support functions
Install, configure, update, and maintain hardware and software solutions
Administer Active Directory and deploy applications using Endpoint Manager
Provide support for SIP/VoIP telephony and video conferencing technologies
Set up and maintain iOS and Android devices, including 4G/5G connectivity equipment
Contribute to IT projects and keep technical documentation up to date
Skills and Experience:
Microsoft certifications are advantageous
Previous experience working with IT service management tools
Strong knowledge of Windows operating systems, Active Directory, Office 365, and Microsoft Teams
Familiarity with security tools such as antivirus solutions, web filtering, and basic networking principles
Excellent communication skills with a customer-focused approach to problem solving
Ability to remain effective under pressure while managing multiple priorities
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Configure BIOS settings and perform firmware updates as necessary.
Install operating systems, drivers, and essential software applications onto laptops.
Troubleshoot hardware and software issues during the build process.
Maintain accurate records of laptop configurations and inventory levels.
Assist in developing and updating build processes and documentation
Keep abreast of new technologies and industry trends relevant to laptop hardware and software
Act as overflow for the service desk, providing technical support to end-users as personal learning progresses
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns with and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 Fundamentals Qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, and PowerShell.Training Outcome:There is an opportunity to develop into 1st Line Engineer and work your way up through the service desk tiers (2nd Line, 3rd Line, Project Delivery etc) after successfully completing your apprenticeship.Employer Description:Mintivo is a Cloud-first Managed IT Service Provider based in Lackock, Chippenham. We have assembled a strong Board of Directors, built an incredible team, and have an extremely high reputation, winning multiple awards since our launch in 2018. With customers in a variety of sectors, this role is a fantastic opportunity to join a high-growth organisation that truly values both employees and customers as well as providing a huge amount of future career opportunities.Working Hours :Between 8am - 4:30pm, Monday to Friday.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Team working....Read more...
IT Helpdesk Analyst | Salary £30,000 – £32,000 | Based in London
As an IT Helpdesk Analyst, you will provide first and second-line technical support within a leading global brand and marketing agency delivering work for a world class client base. You will act as the primary technical point of contact for employees, diagnosing, troubleshooting and resolving a wide range of IT issues across hardware, operating systems, applications, networking, printing, email, video conferencing and cloud-based services.
You will manage helpdesk tickets, prioritising incidents based on urgency, ensuring SLAs are met in a fast-paced, production driven environment. Working closely with internal IT teams, you’ll help maintain system stability, minimise downtime and support the technology platforms that enable teams to deliver high-profile, globally visible campaigns at scale.
This client operates a hybrid working model. While you will support both office-based and remote staff, the role requires a predominantly office-based presence to assist with printing, meeting setups, and issues requiring physical IT support. Initially, this will be four days per week in the office.
Key responsibilities
Provisioning new user accounts, with keeping deployment of new computers and mobile devices, and decommissioning user accounts for leavers.
Creating documentation and guides for users, maintain a structured procedure of hardware and software, manage the pool of loan equipment and accessories.
Log and maintain a record of support tickets through the IT, Helpdesk system, providing 1st and 2nd line support to 170+ users, with escalating calls efficiently to ensure they are resolved by a senior engineer.
Provide technical support for hardware and software both F2F and remotely, ensure network server and IT services are accessible to users, provide support with printing equipment including wide format colour manage printers, with escalation to senior engineers.
Support video conferencing platforms and equipment
Daily and weekly checks of office equipment, within meeting room AV and printing supplies, etc.
Provide weekly status, status reports on going user issues and raised common problems that will be addressed, be able to assist users with software packages and updates.
Experience needed:
1 year experience across IT support, dealing with tickets in a fast-paced environment
Essential must obtain MacOS and worked within the creative space (Agency, Entertainment, Publishing etc)
Outstanding verbal and written communication skills
Organised, focused and rigorous, able to problem solve and be solution focused
Ability to convey technical solutions to non-technical people
Ability to be calm and think logically when under pressure
Strong team focus and ability work with Senior individuals.
Please reach out to iman.sharma@justit.co.uk for more information, please only apply if you have MacOS experience and worked within the creative sector.....Read more...
Service Desk Engineer – 1st /2nd Line Support – Healthcare Technology – Solothurn / Hybrid
(Key skills: Service Desk Leadership, IT Support Management, Incident & Request Fulfilment, ITSM, SLA Management, Team Coaching, Process Improvement, Stakeholder Engagement, Healthcare Applications, Windows & Mac Support, Active Directory, Network Troubleshooting)
Are you a proactive IT support leader with a passion for ensuring seamless day-to-day service delivery? Do you thrive on coaching teams, improving processes and delivering exceptional support in fast-paced environments? If so, this could be a rewarding opportunity to drive service excellence within a healthcare technology organisation.
Our client, a forward-thinking healthcare technology provider supporting clinical, operational and patient-facing systems across multiple care settings, is seeking a Service Desk Engineer to lead its IT support function. Based in Solothurn with hybrid working, you will be responsible for ensuring high performance, responsiveness and client satisfaction across the service desk and infrastructure support teams.
In this role, you will manage the service desk’s daily operations — ensuring timely resolution of incidents and service requests while meeting SLAs and quality standards. You will provide leadership, coaching and development to first- and second-line support staff, driving continuous improvement in how support is delivered. You’ll also act as a point of escalation for complex technical issues, ensuring they are addressed efficiently and effectively.
You will work closely with internal stakeholders, healthcare professionals, technical teams and vendors to understand needs, prioritise issues and implement solutions that enhance system availability and user experience. Your remit will include analysing service metrics, identifying trends, and recommending improvements to processes, tools and training to proactively reduce recurring issues.
The ideal candidate will bring solid experience in IT support leadership, with a strong understanding of service desk operations, IT service management principles and support tools. You should be comfortable managing teams, refining processes and communicating clearly across technical and non-technical audiences. Experience within healthcare or with clinical systems is a strong advantage, but not essential — what matters most is your ability to deliver reliable, people-centric support services.
This is a great opportunity to join a purpose-driven organisation where your leadership will make a meaningful difference to the quality and reliability of technology services that support healthcare delivery.
Location: Solothurn, Switzerland / Hybrid working
Salary: CHF 95,000 – CHF 105,000 + Bonus + Benefits
Applicants must have the right to work in Switzerland.
NOIRSWITZERLANDREC
NOIREUROREC....Read more...
We are looking to recruit a full-time 1st line Service Desk Apprentice for our growing company. We are looking for a hardworking, organised individual who is flexible and willing to learn. If you already possess a personal interest in IT / Technology, alongside a passion for learning and self-improvement, then this may be the ideal position for you!
3Gi have a proven track record of helping our apprentices grow and develop their business and technical skills and have helped mentor and nurture talented individuals to progress from the Service Desk into 2nd / 3rd Line roles, architecture support, development, operational and even project management roles.
Duties and key responsibilities
Providing 1st-line IT support to business users.
Troubleshooting issues with laptops, hardware, software, and basic networking.
Setting up new starters, devices, and Microsoft 365 accounts.
Assisting with system updates, installations, and technical rollouts.
Properly logging, owning, and resolving support tickets.
Supporting the 3Gi engineering team to keep systems running smoothly.
Learning how IT operations work in a real business environment.
Training Outcome:Offer of a full-time position on successful completion of the apprenticeship.Employer Description:3Gi Technology are a UK-based technology services group specialising in Cloud, AI, Cyber Security and DevOps. Since 2020, they have grown rapidly by helping organisations modernise their technology while keeping costs under control.
They own and operate three technology brands, which means they move fast, make their own decisions, and build solutions they genuinely believe in.
With a team of 50+ people, culture matters here. You will be part of a supportive, knowledgeable group who want you to do well, with real opportunities to grow both professionally and technically as the business continues to scale.
What we offer you:
On-the-job training and mentorship.
Opportunity to work with a range of departments within the company.
Possibility of full-time employment upon completion of apprenticeship
Full training and support.
Industry recognised qualifications.
Build confidence and experience in a corporate office environment.
Work as part of a highly experienced team.
Ability to determine the skills you want to develop from a range of industry-standard platforms.
Opportunities for career growth and development, including architecture and project management.
Company pension.
28 days including bank holidays.
Working Hours :Monday to Friday.
Shifts to be confirmed.Skills: Communication skills,Attention to detail,Creative,Willingness to be flexible,Customer service skills,Thirst for knowledge/learning,Passion for technology,Methodological and organised,Driven,Committed,Written communication skills,Coachable mindset....Read more...
Provide 1st and 2nd line IT support via helpdesk, logging calls and resolving issues over the phone
Conduct customer site visits for IT-related issues
Assist with project work, migrations, and rolling out new IT infrastructure
Install and configure computers
Support PC and Apple Mac systems
Configure and support IP telephony systems
Perform backup checks and reporting
Monitor and maintain customers’ IT systems and network infrastructure
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 Fundamentals Qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.Employer Description:Sweetbyte Ltd is an IT company based in Essex with over 25 years of experience in the industry. We specialise in IT services for businesses, making complex IT simple and providing solutions to help companies grow effectively.Working Hours :Days and shifts to be confirmed.Skills: Communication skills,IT skills,Organisation skills,Problem solving skills,Analytical skills,Team working....Read more...
As an apprentice, you will gradually take on more responsibility as your skills grow. Your day-to-day will include:
Being first Point of Contact: Answering incoming calls, emails, tickets and web chats from clients regarding IT issues
Incident Logging: Accurately logging details of faults and requests into our Service Management tool
Troubleshooting: Diagnosing and resolving basic technical issues such as:
Password resets and account unlocks
Software installation and Microsoft Office/365 queries
Basic hardware faults (laptops, printers, peripherals)
Escalation: Identifying complex issues that need to be passed on to 2nd or 3rd line support teams
Customer Service: Keeping users updated on the status of their tickets and ensuring high levels of customer satisfaction
Learning: Dedicating 20% of your working hours to your apprenticeship studies, workshops, and coursework
Training:
Information Communications Technician Level 3
College day release at Solihull College's Blossomfield Campus
Weekly day release - timetable to be given at the start of the programme
Training Outcome:Degree Apprentice or alternative further education/industry qualification. Opportunities in line with business growth and demand, potentially Cyber Security, AI, Data, Cloud Engineering, Service Management, Operations.Employer Description:Atos Group is a global leader in digital transformation with c. 70,000 employees and annual revenue of c. € 10 billion, operating in 67 countries under two brands — Atos for services and Eviden for products. European number one in cybersecurity, cloud and high-performance computing, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos is a SE (Societas Europaea) and listed on Euronext Paris. The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.Working Hours :Monday - Friday, may have some shift patterns, e.g. 7.00am - 3.00pm or 11.00am - 7.00pm (to be confirmed).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Patience....Read more...
Providing meticulous and friendly first line IT support via phone, email, and in person
Assisting with configuration and maintenance of internal IT systems
Supporting the setup, configuration, and maintenance of customer IT systems
Taking ownership of assigned tasks and mini-projects, ensuring they are completed to a high standard
Helping mitigate IT security risks and escalating issues where necessary
Updating CRM and PSA systems with accurate customer and technical information
Working closely with the IT Director, IT Engineers, Senior Engineers, print engineering and admin teams
Delivering support, guidance, and training to customers and colleagues
Being proactive in identifying and resolving IT issues before they escalate
Training:Why choose our Network Engineer Level 4 apprenticeship?
Our Network Engineer Level 4 apprenticeship is perfect for learners that are fresh out of an IT education or already employed in the tech sector and looking to take the next step. The Network Engineer Level 4 apprenticeship programme concentrates on modern network infrastructure, advanced connectivity and advanced security. This enables learners to develop and enhance technical skills, and ensure that they have the technical grounding needed to become a skilled Network Designer, Systems Engineer or Network Administrator.
QA’s Network Engineer Level 4 apprenticeship programme enables the apprentice to:
Get equipped with the advanced technical skills needed for the role
Learn the core networking and server administration skills required to support a traditional on-premise, cloud or hybrid network
Dive deep into the management of networks, exploring network hardware and software, network services and routing protocols
Get immersed in technical content designed around real skills, aligning to and relevant to employers and the market
Combine online learning live event training and on-the-job experience to develop real world skills using cutting-edge technology
Training Outcome:Upon successful completion of the apprenticeship, you’ll have the opportunity to progress within the business into roles such as:
Cloud Network Engineer
IT Support Engineer (2nd Line / 3rd Line)
Cybersecurity Technician
Field Engineer
Senior Specialist roles within our growing IT team
Inception is committed to nurturing long-term talent—meaning the right apprentice can build a solid career with us, with continuous training, development, and career advancement.Employer Description:Inception is a trusted managed print and IT services provider with nearly 20 years of industry experience. We specialise in helping organisations streamline their IT and printing environments through innovative solutions, cost savings, and exceptional customer service.
Our team of certified professionals works closely with clients to build tailored solutions that simplify their operations and enhance efficiency.Working Hours :Days and shifts to be confirmed.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Team working,UK driving licence....Read more...
Carry out beauty treatments under supervision, including facials, massage and body therapies
Prepare treatment rooms and ensure a clean, safe working environment
Welcome clients, carry out consultations and provide aftercare advice
Maintain hygiene, stock levels and salon equipmentSupport the salon team with daily tasks and reception dutiesBuild knowledge of products, treatments and customer service skills
Training:The apprentice will complete their training through one of the Debut Training Academy locations in Essex. Training will be delivered alongside their role at work. Theory sessions will take place every 2nd and 3rd Monday of each month, while practical training will be delivered through intensive practical weeks at the academy to develop hands-on skills and confidence.Training Outcome:On successful completion of the apprenticeship, the apprentice will have the opportunity to progress into a qualified Beauty Therapist role and grow with the salon. With experience, there may be opportunities to develop advanced skills, take on increased responsibility, build a loyal client base, and progress into senior or specialist roles within the business.Employer Description:The Beauty Basement is a professional and welcoming beauty salon based in Southend. We are dedicated to delivering high-quality treatments and excellent customer service in a friendly, supportive environment. Our salon is passionate about developing talent, supporting career growth, and helping our team build confidence and skills within the beauty industry.Working Hours :The apprentice’s working hours will be arranged on a rota basis, which will be confirmed upon employment. This may include a mix of weekdays, evenings, and weekends in line with salon operating hours.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills....Read more...
Providing meticulous and friendly first line IT support via phone, email, and in person
Assisting with configuration and maintenance of internal IT systems
Supporting the setup, configuration, and maintenance of customer IT systems
Taking ownership of assigned tasks and mini-projects, ensuring they are completed to a high standard
Helping mitigate IT security risks and escalating issues where necessary
Updating CRM and PSA systems with accurate customer and technical information
Working closely with the IT Director, IT Engineers, Senior Engineers, print engineering and admin teams
Delivering support, guidance, and training to customers and colleagues
Being proactive in identifying and resolving IT issues before they escalate
Training:Why choose our Cloud Network Specialist apprenticeship?
QA’s Cloud Network Specialist Level 3 Apprenticeship provides a solid foundation in installing network cabling and hardware. A Cloud Network Specialist’s role is both desk-based and involves visits to clients' premises to resolve issues. Apart from installing network cabling and hardware, they may also be required to assist in the deployment and management of cloud-based services.
QA’s Cloud Network Specialist Level 3 apprenticeship programme enables the apprentice to:
Follow a cloud-first curriculum, covering on-premise and cloud-enabled networking
Learn about core networking principles, including network addressing, cloud, virtualisation and security
Understand the principles, hardware, protocols and services that form part of on-premise, cloud and hybrid network architectures
Train with QA – the largest and leading provider for both Microsoft and AWS training
Learn technical content that aligns to, and is relevant to, employers and the market
Learn about DevOps methodologies and the fundamentals of databases and data migration
Tools and technologies learned: Learners will learn to use Microsoft Azure, AWS and Google Cloud.Training Outcome:Upon successful completion of the apprenticeship, you’ll have the opportunity to progress within the business into roles such as:
Cloud Network Engineer
IT Support Engineer (2nd Line / 3rd Line)
Cybersecurity Technician
Field Engineer
Senior Specialist roles within our growing IT team
Inception is committed to nurturing long-term talent—meaning the right apprentice can build a solid career with us, with continuous training, development, and career advancement.Employer Description:Inception is a trusted managed print and IT services provider with nearly 20 years of industry experience. We specialise in helping organisations streamline their IT and printing environments through innovative solutions, cost savings, and exceptional customer service.
Our team of certified professionals works closely with clients to build tailored solutions that simplify their operations and enhance efficiency.Working Hours :Days and shifts to be confirmed.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Team working,UK driving licence....Read more...
To act as first contact for support calls, ensuring tickets are logged and dispatched promptly, resolving basic IT queries, and managing admin tasks such as spreadsheet and system updates.Training:Training will take place at City College Norwich in the college’s state of the art DigiTech Factory, which provides apprentices with a hybrid learning environment where industry-standard equipment & software is provided.Training Outcome:Successful completion of the apprenticeship opens up possibilities to go on to be an IT Technician or work within similar level roles post-qualifications.
The Level 4 Network Engineer programme is also an ideal progression pathway for apprentices who wish to professionally advance to 2nd or 3rd line support roles.Employer Description:S2 Computers is a professional Managed Service Provider (MSP) dedicated to helping businesses get the very best from their technology.
We believe that great technology makes the world a better place, and that strong human relationships are at the heart of every successful business.
Our mission is to dramatically improve our customers’ working lives through exceptional IT support, robust cyber security, and proactive technology solutions, so they could never imagine going anywhere else for their IT needs.
We offer a friendly, modern, and fast‑paced working environment built on teamwork, continuous learning, and personal development.
Our team provides a wide range of services including technical support, cloud services, cyber security, and account management—supporting organisations across Norfolk and beyond. With a culture that blends professionalism with a relaxed, people‑focused atmosphere, we ensure our staff have the tools, training, and support needed to grow their careers in the IT industry.
As one of the UK’s recognised managed IT providers for the last 3 years in a row, we invest in developing our people through structured training, hands‑on experience, and daily opportunities to build skills that last a lifetime.
Our goal is simple: to make every client exceptionally happy through high‑quality service and a proactive approach to technology.Working Hours :Monday to Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Team working,Initiative,Ability to multi-task....Read more...
Providing 1st and 2nd line IT support via the helpdesk, logging calls, and resolving issues over the phone
Installing and configuring computers and related hardware
Conducting customer site visits for IT-related issues across the Southeast
Assisting with project work, migrations, and rolling out new IT infrastructure
Supporting Microsoft systems and performing backup checks and reporting
Monitoring and maintaining customers’ IT systems and network infrastructure
Training:Why choose our Cloud Network Specialist apprenticeship?
QA’s Cloud Network Specialist Level 3 Apprenticeship provides a solid foundation in installing network cabling and hardware. A Cloud Network Specialist’s role is both desk-based and involves visits to clients' premises to resolve issues. Apart from installing network cabling and hardware, they may also be required to assist in the deployment and management of cloud-based services.
QA’s Cloud Network Specialist Level 3 apprenticeship programme enables the apprentice to:
Follow a cloud-first curriculum, covering on-premise and cloud-enabled networking
Learn about core networking principles, including network addressing, cloud, virtualisation and security
Understand the principles, hardware, protocols and services that form part of on-premise, cloud and hybrid network architectures
Train with QA – the largest and leading provider for both Microsoft and AWS training
Learn technical content that aligns to, and is relevant to, employers and the market
Learn about DevOps methodologies and the fundamentals of databases and data migration
Tools and technologies learned: Learners will learn to use Microsoft Azure, AWS and Google Cloud.Training Outcome:90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.Employer Description:Spiderweb Systems are an established IT company based in Essex with over 20 years of industry experience. We specialise in IT services and cybersecurity for businesses and have built a strong reputation as a trusted IT partner across the Southeast of England.Working Hours :Monday to Friday, between 9am-5:30pm.Skills: Communication skills,IT skills,Problem solving skills,Analytical skills,Driving licence & own vehicle....Read more...
Applications are invited from suitably qualified Consultant Histopathologists for a full time NHS post for the Department of Diagnostic and Molecular Pathology based in beautiful Truro, Cornwall.The laboratory is a designated centre for many Cancer sites and has full UKAS Accreditation. Receiving over 35,000 Histology, approximately 1,600 Diagnostic Cytology and 900 autopsy requests during 2023 and performing a wide range of molecular techniques. Applicants from both specialised and more generalised backgrounds will be considered, but an interest in GI &/or dermatopathology would be preferable.The plan is to install & implement digital Histopathology in 2025You will:Undertake Molecular automated PCR for theranostic work (e.g Idylla BRAF) and tumour expression analysis (e.g ALK in lung carcinoma) Provide an EUS and EBUS rapid onsite evaluation service for pancreatic, lung, adrenal & head/neckProvide Pathology support for Bowel Cancer Screening programme including age expansion and Bowel Scope ScreeningWork collaboratively with neighbouring hospitals which includes the procurement of an end-to-end digital Histopathology solution, which will connect all 5 Trusts within the region, facilitating the sharing of cases, MDT discussion & expert 2nd opinion. Person Requirements:- Full registration with a licence to practise with the GMC - FRCPath or show evidence of equivalent qualification- On GMC specialist register or within 6 months of interview date- Applicants that are UK trained, must also be a holder of a Certificate of Completion of Training (CCT), or be within six months of award of CCT by date of interview. Applicants that are non-UK trained, will be required to show evidence of equivalence to the UK CCT- Experience of undergraduate and postgraduate teachingIn addition to full NHS Employee Benefits, the additional advantages of working for this Trust include:– A generous relocation bonus up to £8,000 if applicable– Flexible working– Blue light card and NHS discountsJarrodean is a leading UK healthcare recruitment partner to the NHS and UK Independent Sector As a nurse-led consultancy our detailed understanding of the complexity of such specialist clinical roles places us in an excellent position to match your skills with the specific requirements of our Clinical Recruiting Managers.For an insight into Jarrodean as a Consultancy and for a summary of all current roles visit jarrodean.comIf this role is not for you, please remember we offer a generous £500 Bonus for any successful friend or colleague referrals.....Read more...
This role will have placements across London in the 2nd year of the programme with Old Oak Common being the main base
Operate at an appropriate level carrying out designated tasks within the team assigned
Become trained and competent in carrying out daily and safety exams on all stable traction Bi mode EMU’s
Carry out general depot duties e.g.: Line of Routes
Provide technical support to the depot teams in the provision of primary fault finding/reporting
Provide basic maintenance competency e.g.: side skirt cleans, brake pads, block changes etc.
Carry out depot cleaning/general housekeeping
Driving company vehicles if certified
Crane driving and lifting equipment and training as required
Provide corrective maintenance (Electrical or Mechanical)
Provide preventative maintenance (Electrical or Mechanical)
Provide secondary fault finding
Positioning of fault data into shared drive facility
Carry out Testing & Re-commissioning activities on vehicles and trains in accordance with pre-written test and commissioning procedures
Investigate technical problems as instructed by central systems support team
Functionally test train borne systems with minimal supervision using a variety of techniques and methods, including the use of computer-based diagnostics systems
Training:
Training will take place on block release at College
Mandatory and role specific training will take place at the depot
You will complete the Rail Engineering Technician Level 3 Apprenticeship standard which will includes and knowledge and a competency qualification
Training Outcome:
On successful completion of the Apprenticeship subject to business need we would expect to put you into your first role
Employer Description:At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.
Alstom is the UK & Ireland’s leading supplier of new trains and train services, and a leading signalling and rail infrastructure provider. Alstom have built, or are building, just under 40% of the UK mainline train fleet; as well as the entire fleets in service with London Underground and Dublin Luas. We provide the widest range of smart solutions in the rail market, from innovative high-speed rolling stock, metros and trams to maintenance, modernisation, infrastructure and signalling.Working Hours :Monday - Friday, 8.00am - 4.00pm.Skills: Communication skills,Attention to detail,Problem solving skills,Logical,Team working....Read more...
Respond to and prioritise routine and emergency ICT requests across the MAT as required or directed. Any issues that cannot be resolved in a timely manner will need to be escalated to the 1st, 2nd or 3rd line ICT support technicians.
Rectify where possible any damage to the rooms.
Check for health and safety issues and report any potentially dangerous situations.
Work in compliance with the Codes of Conduct, Regulations and policies of the Local Authority and its commitment to equal opportunities.
Ensure that output and quality of work is of a high standard and complies with current legislation / standards.
Use the On-line ticket system for issues that have been logged by schools within the MAT and to update the call status of jobs, including any interim work that has been completed on a job.
To assist in the maintenance of the IT Inventory that is accurate and up to date, including details of the location of all equipment, especially in the event of equipment being moved or end of life.
To assist in any development work at any school in the MAT.
Liaise with outside organisations with regard to logging service and support calls.
Meet with your line manager to discuss any outstanding tickets and to plan for the short term.
Check that all IT equipment is clean and fit for use. Ensure that any relevant filters are cleaned. (Ensuring that H&S procedures are followed, and ensuring you understand the implications of the Working at Heights Legislation).
To work with end users to ensure that software is configured correctly for use with external peripherals and dongles.
Ensure phones are working, escalating where required.
Ensure wireless is functional, escalating issues where required, including configuration.
Connect, maintain, repair, upgrade and check PCs and peripherals for normal operation.
Perform routine maintenance tasks. This may include installing basic software packages and setting common options.
Trouble-shooting system problems and escalate where appropriate.
Maintenance and Administration of cloud services.
Deploy packages that have been centrally created.
Perform routine tasks to maintain user accounts and permissions, including implementing disk space and printer quota policies.
Assist with the changing of network passwords.
Ensure that all synchronisation is happening correctly, including with Unify and Google.
Ensure that all server updates are applied, both Microsoft and RM patches were appropriate.
Ensure that user disk quotas are applied according to MAT policy
Ensure that you are conversant with H&S as it applies to employees in the workspace.
Follow relevant H&S procedures and raise awareness among staff, pupils and other users.
Ensure that all rooms have up-to-date fire evacuation documentation. If these are missing, you need to inform the relevant senior staff in that establishment.
Advise all staff, where appropriate, of any issues that may affect the functioning of computers in a room.
Advise site staff of any contraventions of Portable Appliance Testing that may be noticed while around the school.
Undertake any H&S training as advised by your line managers to ensure that you are fully up-to-date with any recent legislation.
Ensure that any ladders that are used are on the school’s ladder register.
Raise awareness to school leaders and line managers about any H&S concerns.
Follow routine maintenance procedures.
Note risks to ICT systems and report to line manager.
Training:ICT (Information Communications Technician) Level 3 Apprenticeship Standard:
You will also receive full training and support from the Just IT Apprenticeship Team to increase your skills.
Your training will include gaining a Level 3 IT qualification.
Training Outcome:Potential full-time position for the right candidate.Employer Description:Vision
The Midsomer Norton Schools’ Partnership (MNSP) was established in 2009, as a result of the successful merger between Norton Hill and Somervale Schools, both situated in Midsomer Norton in Bath & North East Somerset.
Our vision is simple: we strive to ensure all children can attend a good or better school, regardless of their socio-economic background or postcode. We believe that this can be achieved through well-planned, meaningful collaboration between schools and relentless high expectations in everything we do.
Over the past few years the Trust has grown significantly to include several new schools, thereby expanding its reach and impact both locally and beyond. This collaborative effort has empowered us to provide exceptional educational opportunities for children in communities across Bristol, South Gloucestershire, Bath & North East Somerset, Wiltshire, North Somerset and Somerset.
As a highly successful Trust with an enviable track record of excellence, we remain resolute to expanding our reach and transforming life chances for more young people in the South West of England. In July 2023, Ofsted validated our successes. Our MATSE report can be viewed here Working Hours :Monday to Friday between 9am to 5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Team working,Creative,Patience....Read more...
