Key Responsibilities
Technical Support (1st & 2nd Line)
Provide 1st and 2nd line support for voice and data products, including telephony and broadband/connectivity services
Diagnose and resolve client-reported faults across hosted voice and broadband connections
Log, track, and escalate cases as required, maintaining clear and accurate documentation throughout
Voice Provisioning:
Provision of the tenant
Place number port requests
Base configuration: create generic users, programme DDI numbers, and set up up to 3 hunt groups
Host the project kick-off call with the client (remote only)
Configure named users, including creating user names
Programme IVRs and call queues/groups
Broadband Provisioning:
Manage end-to-end provisioning of broadband orders, from order placement through to service activation
Liaise with carriers/suppliers to track install dates and resolve provisioning issues
Keep internal systems and clients updated on order progress
Training:
Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team
Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects
Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme
Training Outcome:
The role offers long-term security and the opportunity to progress into a permanent position
Employer Description:Velocity Academy) is a UK apprenticeship training provider. It specializes in IT, Data, Digital Marketing, and Professional Services apprenticeships delivered primarily through online live learning and coaching.Working Hours :Office-based / Hybrid (UK) - remote project delivery, with occasional site work per role tier
Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,UC platform experience,Broadband provisioning,Telecoms/ITMS background,Number porting,DDI/SIP configuration,Handset deployment,Site phone surveys....Read more...
Providing a high level of customer service to customers via telephone, email, and the customer portal
Gathering information from customers regarding their incidents and recording accurately on the service management tool
Prioritising incidents and requests, ensuring they are resolved within service level commitments and escalating them to 1st/ 2nd/3rd line when appropriate
Various administration duties such as receiving, packing, and dispatching goods
Resolving incidents and requests in a logical and thorough manner. This may include using technologies such as Windows, Active Directory, 365 and Citrix
Training:Why choose our Azure Cloud Support Specialist Apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premises and cloud-enabled technologies and services
Learn technical content that aligns with and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 Fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:
Broader Business Engagement: As a diverse business, there are options to expand the remit to 1st/2nd/3rd line or transition fully into one of these discipline areas
Leadership & Management roles: The opportunity to develop into future entry-level leadership roles within Managed Services
Technical Consultancy: The opportunity to deliver complex cloud and IT solutions to existing and new customers
Employer Description:Our success is people powered, and we're on a mission to work with the best.
We operate out of three offices, Berkshire, Newcastle & Belfast, and have 150 employees across Cybit. We have great relationships with our vendors, and we’re a Microsoft Gold Partner, Qlik Select Partner, Alteryx Premier Partner, AWS Advanced Consulting Partner, Palo Alto Platinum Innovator, F5 Gold Partner and more!
Within our Managed Services division, we work closely with customers providing technical support and maintenance to all supported IT business users, systems, hardware, and applications. As well as our Managed Service division, we also have Data & Analytics and Cyber Security specialist arms to the business, setting us apart from other IT consultancies.Working Hours :All details will be confirmed at interview.Skills: IT skills,Attention to detail,Team working,Non judgemental....Read more...
In this role, you’ll support the successful delivery of our teams’ first line and 2nd line responses, helping to enhance the digital experience for our residents and employees. This is an exciting opportunity for someone who enjoys variety, continuous learning, and contributing to better public services through technology.
As a Level 2 Apprentice, you will play an essential part in supporting day‑to‑day digital tasks. This includes:
Updating and maintaining website content
Carrying out basic technical configuration within our resident self‑service platform, MyTendring
Provide administrative and project support, helping with planning, scheduling, and task tracking, while working closely with colleagues, service teams, and external partners.
Assisting with first line communication through our IT Service Desk
Technical support to employees, such as equipment maintenance and replacements and fault identification and resolution
Key system support, including daily tasks to support operational Council functions
Support with some Health and Safety activities
Support the Council’s requirements for Cyber Security, GDPR and Accessibility
We’re looking for someone who:
Has an interest in digital technologies, web content management, or IT system support
Can follow processes, solve problems methodically, and maintain strong attention to detail
Communicates clearly and works effectively with others
Is keen to learn and develop new technical skills
Thrives in a varied, fast‑paced role with new challenges each day
Training:Training will take place in the workplace.Training Outcome:There are many career opportunities available to apprentices in the council.Employer Description:Tendring District Councils (TDC) main offices are based in Clacton-on-Sea, the largest town. Other towns are Brightlingsea, Harwich, Frinton-on-Sea and Walton-on-the-Naze along with a number of rural areas. Economic Growth sits within the Economic Growth and Leisure department and work closely with the Creative & Cultural team as well as Planning and Assets.Working Hours :Monday to Thursday, 8.45am to 5.15pm. Friday, 8.45am to 4.45pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Overview
Ref: 117983
2nd line Support / Level 2 Service Desk Analyst / SDA / On-site
Role Responsibilities
Responsibilities will include:
Own and resolve L1 & L2 tickets with speed and precision.
Troubleshoot and fix break-fix issues to keep systems running smoothly.
Handle ad-hoc IT requests and contribute to small projects that make a big difference.
Work closely with the IT Service Desk Team Lead and collaborate with a supportive team.
Follow ITIL best practices and maintain accurate ticket documentation.
Person Specification
Essential skills will include:
ITIL knowledge and a solid understanding of service management.
Proven ticket handling experience in a busy service desk environment.
Strong troubleshooting skills and the ability to work independently.
Great communication and a positive, proactive attitude.
Next Steps
Apply by contacting Ciaran Ahern - cahern@fpsg.com
Equal Opportunities
FPSG is committed to equal opportunities regardless of gender, race, disability, sexual orientation, religion or belief and age.
We are Disability Confident and neurodiverse aware. If you have a disability, please tell us if there are any reasonable adjustments we can make to assist you in your application or with your recruitment process....Read more...
Months 1 to 8:
The apprentice will join the Customer Service Team providing administrative and hardware support to the 1st Line and Projects and Implementation teams
You will report directly to the 2nd Line Team Leader who works within the Customer Services Department
You will be required to work in the build room as well as working on specific tasks in the field defined with you by the Management Team
Months 8 to 16:
The apprentice will join the 1st Line Team providing administrative and remote support to our fast growing customer base
You will report directly to the 1st Line Team Leader who works within the Customer Operations group
You will be required to work on the Helpdesk as well as working on specific projects and tasks defined with you by the Management Team
You will not be a call logger, with the expectation being that by the end of your tenure you can resolve at least 85% of all the incidents you log yourself
General Skills & Experience:
Strong customer care and client facing skills
Good verbal and written communications skills
Excellent telephone manner
Organised, focused and rigorous
Proven problem solving skills
Able to work in a team environment
Must have desire and ability to develop new skills on the job
Strong team focus and ability to work with and without direct supervision
Attitude:
Mature attitude in a professional environment
Desire to be a team player
Looking for challenges and solutions
Promotes Customer Service
‘Can do’ attitude
Sense of humour
Technical Skills - An awareness of:
IT Hardware
Windows Operating systems
Microsoft 365
Training:
Level 3 Information Communications Technician Apprenticeship Standard
You will receive full training and support from the Just IT Apprenticeship team to increase your skills
Training Outcome:
Tech and digital professionals in London earn an average salary of £52,500 per year, so this Apprenticeship could be the start of a very promising and profitable career
Employer Description:Virtual IT is looking for an apprentice eager to establish a career in IT Support in our education division, JSPC. To complement the Information Communications Technician apprenticeship standard, Virtual IT will provide vocational experience learning and contributing to the customer experience via our remote support helpdesk based in Lancing and via our deskside support commitments in the field where you will be mentored by our Field Engineers.
Our customer base is comprised of approximately 300 schools throughout West Sussex. In terms of the technology stacks you will be exposed to, this will include desktop and mobile devices running Windows Desktop and Chrome OS in traditional on-premise infrastructures running virtualised Windows Server environments through to full cloud solutions that leverage the Microsoft 365 suite. You will gain experience in a number of backup solutions, and networking (physical and wireless) technologies.
They are one of the pre-eminent Managed Services Provider in the South of England supporting over 10,000 users for their IT and security, delivering a broad range of cloud, hybrid cloud, cyber security, vulnerability testing, and support solutions, bringing together the best technology sets to address their client’s ever-changing requirements.Working Hours :Monday - Friday, 9.00am - 5.30pmSkills: Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Team working,Initiative,Can-do attitude,IT Hardware,Windows Operating Systems,Microsoft 365....Read more...
Higher Level Teaching Assistant (HLTA) Hailsham, East Sussex Setting: School-Based Preschool Hours: 8.30 -3.30pm Start Date: September 2nd Are you a passionate, enthusiastic, and experienced Higher Level Teaching Assistant looking to make a real difference in early years education? We are seeking a dedicated HLTA to join our friendly and nurturing preschool team within our welcoming school in Hailsham. This is a fantastic opportunity to work alongside experienced staff in providing high-quality care and education for children aged 2–4 years, helping to create a stimulating, safe, and engaging learning environment where every child can thrive. The Role As our Higher Level Teaching Assistant, you will:Support the planning, delivery, and assessment of engaging learning experiences in line with the Early Years Foundation Stage (EYFS).Lead small group and whole-class activities when required.Work closely with the Preschool Leader, teachers, and SEND team to support children's individual learning and development.Build positive relationships with children, parents, and colleagues.Observe, assess, and record children's progress.Promote children's wellbeing, independence, and confidence through play-based learning.Help maintain a safe, inclusive, and inspiring learning environment.We Are Looking For Someone Who:Holds a recognised HLTA qualification (or equivalent experience).Has experience working within an Early Years or Preschool setting.Has a sound understanding of the EYFS curriculum and child development.Is enthusiastic, caring, and committed to providing the very best outcomes for young children.Has excellent communication and teamwork skills.Can demonstrate initiative, flexibility, and a positive attitude.We Offer:A welcoming and supportive school community.Friendly, experienced, and dedicated staff.Opportunities for professional development and training.A well-resourced preschool environment.The chance to make a meaningful impact during children's crucial early years.If you are passionate about giving children the very best start in life and would like to join our caring and committed team, we would love to hear from you. To apply: Please complete an application form and submit a supporting statement outlining your suitability for the role.....Read more...
Level 3 Teaching Assistant – Nursery within Primary SchoolLocation: Hailsham, East SussexHours: Monday to Friday, 8:30am – 3:30pmSalary: £85–£95 per day (dependent on experience)Start Date: Wednesday 2nd SeptemberAre you a caring, enthusiastic and dedicated Level 3 Teaching Assistant looking to inspire young children at the very start of their learning journey?We are seeking a passionate Level 3 Nursery Teaching Assistant to join our friendly and supportive school-based nursery in Hailsham. This is an exciting opportunity to work within a nurturing Early Years team, helping children to develop their confidence, curiosity and love of learning in a safe and stimulating environment.The Role As a Nursery Teaching Assistant, you will:Support children aged 3–4 years in their learning and development.Deliver high-quality play-based learning in line with the Early Years Foundation Stage (EYFS).Work closely with the class teacher and Early Years team to create an engaging and inclusive learning environment.Encourage children's independence, communication and social development.Observe and record children's progress, contributing to assessments where appropriate.Build positive relationships with children, parents and colleagues.Help maintain a safe, happy and stimulating nursery environment.We Are Looking For Someone Who:Holds a Level 3 Early Years or Teaching Assistant qualification.Has experience working with young children in a nursery or school setting.Has a good understanding of the EYFS framework.Is patient, nurturing and passionate about supporting children's development.Has excellent communication and teamwork skills.Is reliable, enthusiastic and committed to helping every child reach their potential.We Offer:A welcoming and supportive school community.A friendly and experienced Early Years team.Opportunities for ongoing training and professional development.A rewarding role where you can make a real difference to children's early education.Competitive daily pay of £85–£95, depending on experience.If you are passionate about giving children the very best start to their education and would like to become part of our dedicated team, we would love to hear from you.To Apply: Please submit your CV along with a brief covering letter outlining your experience and suitability for the role.....Read more...
Applications are invited from suitably qualified Consultant Histopathologists for a full time NHS post for the Department of Diagnostic and Molecular Pathology based in beautiful Truro, Cornwall.The laboratory is a designated centre for many Cancer sites and has full UKAS Accreditation. Receiving over 35,000 Histology, approximately 1,600 Diagnostic Cytology and 900 autopsy requests during 2023 and performing a wide range of molecular techniques. Applicants from both specialised and more generalised backgrounds will be considered, but an interest in GI &/or dermatopathology would be preferable.The plan is to install & implement digital Histopathology in 2025You will:Undertake Molecular automated PCR for theranostic work (e.g Idylla BRAF) and tumour expression analysis (e.g ALK in lung carcinoma) Provide an EUS and EBUS rapid onsite evaluation service for pancreatic, lung, adrenal & head/neckProvide Pathology support for Bowel Cancer Screening programme including age expansion and Bowel Scope ScreeningWork collaboratively with neighbouring hospitals which includes the procurement of an end-to-end digital Histopathology solution, which will connect all 5 Trusts within the region, facilitating the sharing of cases, MDT discussion & expert 2nd opinion. Person Requirements:- Full registration with a licence to practise with the GMC - FRCPath or show evidence of equivalent qualification- On GMC specialist register or within 6 months of interview date- Applicants that are UK trained, must also be a holder of a Certificate of Completion of Training (CCT), or be within six months of award of CCT by date of interview. Applicants that are non-UK trained, will be required to show evidence of equivalence to the UK CCT- Experience of undergraduate and postgraduate teachingIn addition to full NHS Employee Benefits, the additional advantages of working for this Trust include:– A generous relocation bonus up to £8,000 if applicable– Flexible working– Blue light card and NHS discountsJarrodean is a leading UK healthcare recruitment partner to the NHS and UK Independent Sector As a nurse-led consultancy our detailed understanding of the complexity of such specialist clinical roles places us in an excellent position to match your skills with the specific requirements of our Clinical Recruiting Managers.For an insight into Jarrodean as a Consultancy and for a summary of all current roles visit jarrodean.comIf this role is not for you, please remember we offer a generous £500 Bonus for any successful friend or colleague referrals.....Read more...
Retrieve prepared moulds and installs into injection moulding press
Secure mould in machine and associated ancillary equipment
Loads material into the machine hopper
Remove moulds from the press and stage for disassembly
Purge barrel of leftover materials at the conclusion of an order
Adhere to all quality and safety standards within the department
Maintain clean and organised work area with emphasis on safety, quality, efficiency, and utilisation
Set machines to run products & troubleshoot problems
Continually seek to improve work processes and individual performance
Follow Health and Safety regulations at Broanmain
To be aware of tool change times and provide solutions for improvement of this.
Complete and update necessary paperwork
Perform maintenance work such as cleaning and oiling machines.
Remove parts such as tools from machines after production runs are finished and ensure total clean down of run is completed.
Inventory and record quantities of materials and finished products, requisitioning additional supplies as necessary.
Repair or replace damaged moulds, pipes, belts, chains, or other equipment, using hand tools, hand-powered presses, or jib cranes.
Work and support the tool room, learning machining operations
Work and support the finishing department
Obtain and move specified tools to work stations using appropriate equipment
Connect water hoses to cooling systems of dies, using hand tools
Participate in continuous improvement practices
Ensure good housekeeping is kept at all times
Work pro-actively with all employees across various departments, undertaking a flexible approach to ensure the business needs are met
Be responsible for proactively undertaking quality checking and caring about yours and colleagues work in producing good products and services for Broanmain Plastics customers
Ad-hoc tasks for Line Manager and assist all Directors with all reasonable requests
Take reasonable care for the Health and Safety of yourself and any other persons who may be affected by your acts and to co-operate with the Company in order that the employer’s duty may be fulfilled
Carry out engineering operations using range of equipment throughout the business (eg Mill, Lathe, Ultrasonic Welder)
Provide support to the Engineering Department relating to equipment maintenance and servicing
Training:
Training will take place at University of Chichester (Chichester & Bognor)
Training will be one and a half days a week, then reducing to one day a week at University in the apprentice's 2nd, 3rd and 4th year
Training Outcome:
To become a professional member of the team once completed
Employer Description:Setting the benchmark for quality precision injection and compression injection moulding, Broanmain’s heritage and sustainable growth strategy underpins our success … and the hundreds of businesses we have served since 1956.
Our flexible, friendly ethos and ‘can do’ attitude defines our approach. Forward thinking, we continually reinvest in our business, facilities, machinery and people. This includes bringing in and developing fresh talent and supporting apprentices.Working Hours :Year 1 – 1.5 days university, 2 days factory based, 1 day work from home.
Year 2, 3, 4 – 1 day university, 3 days factory based, 1 day work from home.
Non term time : 4 days factory based, 1 day work from home. Shifts to be confirmed.Skills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Logical,Team working,Creative,Initiative,Patience....Read more...
As a Lear Apprentice you will be mentored by industry-leading experts, earn while you learn and study towards a qualification funded by Lear, all whilst gaining hands-on experience on live IT projects.
Duties and Responsibilities:
Complete online daily checklist activities
Providing 1st/2nd line technical support & problem analysis/rectification
Ensure documentation and procedures are maintained and improved in accordance with ISMS and Sarbanes Oxley requirements
Ensuring pro-active monitoring of systems using key performance indicators and dashboards
Ensuring performance and availability of all computer systems including hardware, networks, IT security and telecommunications are maintained within the agreed SLAs
Monitor Ivanti call logging system and resolve production tickets within agreed SLA
Maintain Computer systems to current corporate standards Windows 11 / Server 2022
Scorecard compliance activities including system patching, antivirus and CM
Purchasing for all IT operations service requirements
Configuring all onsite hardware including desktops, laptops, printers, scanners, thin clients, industrial PCs
Deploying hardware into production environment to agreed schedules within maintenance windows
Processing New user equipment requests / processing Leaver data and equipment requests
Monitoring customer EDM and sequences messages
Maintaining in-house LJS application to create models to support manufacturing requirements
Maintenance and upkeep of networking infrastructure, ensuring stability of LAN/WAN by proactive monitoring and resolving issues, to include Cisco switch configuration, fault finding and hardware upgrades
Monitoring Avamar backup jobs
Virtual Server monitoring and preventative maintenance to ensure 100% uptime
Production server SQL mirroring for disaster recovery and performance monitoring
Ensuring all corporate requirements are delivered satisfactorily and on time
Disaster recovery corporate compliance and fail over testing practices
Software license, inventory and hardware maintenance management
General administration and housekeeping of hot swap equipment and materials in the Operations stock room
Training:Firebrand’s sector-leading Level 4 Network Engineer (L4NE) Apprenticeship Programme develops apprentices to design, build, maintain and secure multi-vendor networks; additionally, apprentices will develop skills to allow identification and implementation of network performance improvements whilst maintaining network security.
Firebrands course is delivered either Online (online live instructor led), or face to face in the classroom environment (your choice). Our Subject Matter Experts (SMEs), Learning Mentors (LMs) and world-leading trainers prepare apprentices to work across multiple sectors.
Completion of this apprenticeship will provide learners with the following world class vendor certifications in addition to the Network Engineer Apprenticeship:
CompTIA Server+
CompTIA Network+
CompTIA Security+
Key areas covered are:
Detecting and resolving Network Failures
Improving Network Performance
Install and Manage Network Architecture
Test and Analyse Network issues
Planning and working effectively
Training Outcome:
Potential for a permanent role on completion
Employer Description:Lear, a global automotive technology leader in Seating and E-Systems, enables superior in-vehicle experiences for consumers around the world. Lear’s diverse team of talented employees in 37 countries is driven by a commitment to innovation, operational excellence, and sustainability. Lear is Making every drive better™ by providing the technology for safer, smarter, and more comfortable journeys. Lear, headquartered in Southfield, Michigan, serves every major automaker in the world and ranks 189 on the Fortune 500. Further information about Lear is available at lear.com or on Twitter @LearCorporation.Working Hours :Monday -Thursday, 7.45am - 4.45pm with half an hour unpaid break and Friday - 7.45am - 12.45pm.Skills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Analytical skills,Team working,Willingness to learn,Develop new skills,Written communication skills,Customer-focused approach,Positive attitude,Commitment,Interpersonal skills,Punctual, reliable & flexible,Able to work deadlines....Read more...
As a Lear Apprentice you will be mentored by industry-leading experts, earn while you learn and study towards a qualification funded by Lear, all whilst gaining hands-on experience on live IT projects.
Duties and Responsibilities:
Complete online daily checklist activities
Providing 1st/2nd line technical support & problem analysis/rectification
Ensure documentation and procedures are maintained and improved in accordance with ISMS and Sarbanes Oxley requirements
Ensuring pro-active monitoring of systems using key performance indicators and dashboards
Ensuring performance and availability of all computer systems including hardware, networks, IT security and telecommunications are maintained within the agreed SLAs
Monitor Ivanti call logging system and resolve production tickets within agreed SLA
Maintain Computer systems to current corporate standards Windows 11 / Server 2022
Scorecard compliance activities including system patching, antivirus and CM
Purchasing for all IT operations service requirements
Configuring all onsite hardware including desktops, laptops, printers, scanners, thin clients, industrial PCs
Deploying hardware into production environment to agreed schedules within maintenance windows
Processing New user equipment requests / processing Leaver data and equipment requests
Monitoring customer EDM and sequences messages
Maintaining in-house LJS application to create models to support manufacturing requirements
Maintenance and upkeep of networking infrastructure, ensuring stability of LAN/WAN by proactive monitoring and resolving issues, to include Cisco switch configuration, fault finding and hardware upgrades
Monitoring Avamar backup jobs
Virtual Server monitoring and preventative maintenance to ensure 100% uptime
Production server SQL mirroring for disaster recovery and performance monitoring
Ensuring all corporate requirements are delivered satisfactorily and on time
Disaster recovery corporate compliance and fail over testing practices
Software license, inventory and hardware maintenance management
General administration and housekeeping of hot swap equipment and materials in the Operations stock room
Training:Firebrand’s sector-leading Level 4 Network Engineer (L4NE) Apprenticeship Programme develops apprentices to design, build, maintain and secure multi-vendor networks; additionally, apprentices will develop skills to allow identification and implementation of network performance improvements whilst maintaining network security.
Firebrands course is delivered either Online (online live instructor led), or face to face in the classroom environment (your choice). Our Subject Matter Experts (SMEs), Learning Mentors (LMs) and world-leading trainers prepare apprentices to work across multiple sectors.
Completion of this apprenticeship will provide learners with the following world class vendor certifications in addition to the Network Engineer apprenticeship:
CompTIA Server+
CompTIA Network+
CompTIA Security+
Key areas covered are:
Detecting and resolving Network Failures
Improving Network Performance
Install and Manage Network Architecture
Test and Analyse Network issues
Planning and working effectively
Training Outcome:
Potential for a permanent role on completion
Employer Description:Lear, a global automotive technology leader in Seating and E-Systems, enables superior in-vehicle experiences for consumers around the world. Lear’s diverse team of talented employees in 37 countries is driven by a commitment to innovation, operational excellence, and sustainability. Lear is Making every drive better™ by providing the technology for safer, smarter, and more comfortable journeys. Lear, headquartered in Southfield, Michigan, serves every major automaker in the world and ranks 189 on the Fortune 500. Further information about Lear is available at lear.com or on Twitter @LearCorporation.Working Hours :Weekly Hours Worked: Monday-Thursday- 7.45am to 4.45pm with half an hour unpaid break and Friday- 7.45am to 12.45pm.Skills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Analytical skills,Team working,Willingness to learn,Develop new skills,Written communication skills,Customer-focused approach,Positive attitude,Commitment,Interpersonal skills,Punctual, reliable & flexible,Able to work deadlines....Read more...
As a Lear Apprentice you will be mentored by industry-leading experts, earn while you learn and study towards a qualification funded by Lear, all whilst gaining hands-on experience on live IT projects.
Duties and Responsibilities:
Complete online daily checklist activities
Providing 1st/2nd line technical support & problem analysis/rectification
Ensure documentation and procedures are maintained and improved in accordance with ISMS and Sarbanes Oxley requirements
Ensuring pro-active monitoring of systems using key performance indicators and dashboards
Ensuring performance and availability of all computer systems including hardware, networks, IT security and telecommunications are maintained within the agreed SLAs
Monitor Ivanti call logging system and resolve production tickets within agreed SLA
Maintain Computer systems to current corporate standards Windows 11 / Server 2022
Scorecard compliance activities including system patching, antivirus and CM
Purchasing for all IT operations service requirements
Configuring all onsite hardware including desktops, laptops, printers, scanners, thin clients, industrial PCs
Deploying hardware into production environment to agreed schedules within maintenance windows
Processing New user equipment requests / processing Leaver data and equipment requests
Monitoring customer EDM and sequences messages
Maintaining in-house LJS application to create models to support manufacturing requirements
Maintenance and upkeep of networking infrastructure, ensuring stability of LAN/WAN by proactive monitoring and resolving issues, to include Cisco switch configuration, fault finding and hardware upgrades
Monitoring Avamar backup jobs
Virtual Server monitoring and preventative maintenance to ensure 100% uptime
Production server SQL mirroring for disaster recovery and performance monitoring
Ensuring all corporate requirements are delivered satisfactorily and on time
Disaster recovery corporate compliance and fail over testing practices
Software license, inventory and hardware maintenance management
General administration and housekeeping of hot swap equipment and materials in the Operations stock room
Training:Firebrand’s sector-leading Level 4 Network Engineer (L4NE) Apprenticeship Programme develops apprentices to design, build, maintain and secure multi-vendor networks; additionally, apprentices will develop skills to allow identification and implementation of network performance improvements whilst maintaining network security.
Firebrands course is delivered either Online (online live instructor led), or face to face in the classroom environment (your choice). Our Subject Matter Experts (SMEs), Learning Mentors (LMs) and world-leading trainers prepare apprentices to work across multiple sectors.
Completion of this apprenticeship will provide learners with the following world class vendor certifications in addition to the Network Engineer apprenticeship:
CompTIA Server+
CompTIA Network+
CompTIA Security+
Key areas covered are:
Detecting and resolving Network Failures
Improving Network Performance
Install and Manage Network Architecture
Test and Analyse Network issues
Planning and working effectively
Training Outcome:
Potential for a permanent role on completion
Employer Description:Lear, a global automotive technology leader in Seating and E-Systems, enables superior in-vehicle experiences for consumers around the world. Lear’s diverse team of talented employees in 37 countries is driven by a commitment to innovation, operational excellence, and sustainability. Lear is Making every drive better™ by providing the technology for safer, smarter, and more comfortable journeys. Lear, headquartered in Southfield, Michigan, serves every major automaker in the world and ranks 189 on the Fortune 500. Further information about Lear is available at lear.com or on Twitter @LearCorporation.Working Hours :Weekly Hours Worked: Monday -Thursday - 7.45am to 4.45pm with half an hour unpaid break and Friday - 7.45am to 12.45pm.Skills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Analytical skills,Team working,Willingness to learn,Develop new skills,Written communication skills,Customer-focused approach,Positive attitude,Commitment,Interpersonal skills,Punctual, reliable & flexible,Able to work deadlines....Read more...
