2nd Line Engineer - Managed Services
Maidstone, Kent
Hybrid/Flex working (Remote for now)
Up to £34K
We’re looking for a 2nd Line Support Technician who enjoys digging deeper, solving real problems, and making a genuine impact for customers. You’ll be the bridge between first-line fixes and third-line expertise—owning complex issues, working directly with users, and keeping systems running smoothly.
This is a hands-on role where no two days are the same: one minute you’re resolving escalated tickets, the next you’re supporting on-site, learning new tech, or contributing to service improvements.
You’ll join a collaborative team that values curiosity, clear communication, and doing things properly.
If you like responsibility, variety, and room to grow, you’ll feel at home here.
Essential background:
2+ years in a 2nd line IT support role
Strong Active Directory, Microsoft 365, and Windows Server experience
Solid Windows, networking, and troubleshooting skills
Confident communicator with a customer-first mindset
....Read more...
Technical Consultant – Managed Services Provider
Location: Onsite in Wolverhampton Salary: between 45,000-50,000, depending on experience. Type: Permanent
A leading Managed Services Provider is seeking a versatile and ambitious Technical Consultant to join its growing team. This is a role for someone who enjoys variety, thrives in a fast‑paced environment, and is keen to play a key part in the expansion of a rapidly developing Managed Services and IT Services portfolio.
The position offers a blend of technical escalation, project delivery, and customer‑facing consultancy, providing a strong platform for long‑term progression as the business continues to scale.
Key responsibilities:
The Technical Consultant will operate as a senior technical resource within the MSP, supporting both internal teams and external customers. Responsibilities include:
Acting as a 2nd/3rd Line escalation point for complex technical incidents
Delivering on‑prem to cloud migration projects, with a focus on Microsoft 365 and Azure
Providing presales and technical advisory support to the sales team
Engaging directly with customers to understand requirements and shape effective solutions
Contributing to the development and enhancement of the MSP’s service offerings
This is a hands‑on, multi‑faceted role with exposure to a wide range of technologies and customer environments.
Required experience:
Strong background within an MSP or multi‑customer environment
Solid technical expertise across Microsoft 365, Azure, and traditional on‑prem infrastructure
Confident troubleshooting ability at a 2nd/3rd Line level
Experience delivering technical projects, ideally cloud migrations
Ability to support presales activity and communicate technical detail clearly
A proactive, consultative mindset and a genuine enthusiasm for technology
Office based – Wolverhampton.
Paying up to 50k, depending on experience.
Must be eligible to work in the UK.....Read more...
We are looking for a motivated 1st Line Helpdesk Support Engineer with a genuine passion for IT and a strong desire to learn.
This role is not limited to basic password resets. A candidate who shows initiative, curiosity, and a proactive approach will be given the opportunity to build technical skills rapidly and take on increasing responsibility.
Engineers who perform well in this role will have a clear progression path to 2nd Line and eventually 3rd Line Engineer, working closely with senior engineers across a wide range of technologies and client environments.
Key Responsibilities:
Logging, managing, updating, and closing support tickets efficiently
Providing first-line technical support via phone, email, and remote access
Diagnosing and resolving common hardware, software, and user issues
Carrying out daily IT systems checks and routine maintenance
Supporting Windows desktop environments (Windows 10 / 11)
Assisting with Microsoft 365 administration (users, mailboxes, Exchange, SharePoint)
Supporting cloud-based services and Windows Server environments
Assisting with Intune, Autopilot, and device provisioning
Supporting mobile devices and Mobile Device Management (MDM) platforms
Assisting with cybersecurity-related tasks and best practices
Occasional on-site client visits alongside senior engineers
Escalating complex issues appropriately while learning from their resolution
Training:Information Communications Technician Level 3 Apprenticeship Standard.
You will also receive full training and support from the Just IT Apprenticeship Team to increase your skills.Training Outcome:Potential full-time position for the right candidate after completion of the apprenticeship.Employer Description:Swift Digital Solutions is a growing managed IT services and software solutions provider supporting a wide range of clients across multiple industries. We deliver proactive, reliable IT support and pride ourselves on developing our engineers through real-world experience rather than keeping them siloed in a call-centre environment.Working Hours :Monday - Friday (9:00am - 5:30pm). Shifts TBC.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Passion for ICT,Positive attitude,Motivated,Hard-working,Hardware and software,Troubleshooting....Read more...
Service Desk Engineer – 1st /2nd Line Support – Healthcare Technology – Solothurn / Hybrid
(Key skills: Service Desk Leadership, IT Support Management, Incident & Request Fulfilment, ITSM, SLA Management, Team Coaching, Process Improvement, Stakeholder Engagement, Healthcare Applications, Windows & Mac Support, Active Directory, Network Troubleshooting)
Are you a proactive IT support leader with a passion for ensuring seamless day-to-day service delivery? Do you thrive on coaching teams, improving processes and delivering exceptional support in fast-paced environments? If so, this could be a rewarding opportunity to drive service excellence within a healthcare technology organisation.
Our client, a forward-thinking healthcare technology provider supporting clinical, operational and patient-facing systems across multiple care settings, is seeking a Service Desk Engineer to lead its IT support function. Based in Solothurn with hybrid working, you will be responsible for ensuring high performance, responsiveness and client satisfaction across the service desk and infrastructure support teams.
In this role, you will manage the service desk’s daily operations — ensuring timely resolution of incidents and service requests while meeting SLAs and quality standards. You will provide leadership, coaching and development to first- and second-line support staff, driving continuous improvement in how support is delivered. You’ll also act as a point of escalation for complex technical issues, ensuring they are addressed efficiently and effectively.
You will work closely with internal stakeholders, healthcare professionals, technical teams and vendors to understand needs, prioritise issues and implement solutions that enhance system availability and user experience. Your remit will include analysing service metrics, identifying trends, and recommending improvements to processes, tools and training to proactively reduce recurring issues.
The ideal candidate will bring solid experience in IT support leadership, with a strong understanding of service desk operations, IT service management principles and support tools. You should be comfortable managing teams, refining processes and communicating clearly across technical and non-technical audiences. Experience within healthcare or with clinical systems is a strong advantage, but not essential — what matters most is your ability to deliver reliable, people-centric support services.
This is a great opportunity to join a purpose-driven organisation where your leadership will make a meaningful difference to the quality and reliability of technology services that support healthcare delivery.
Location: Solothurn, Switzerland / Hybrid working
Salary: CHF 95,000 – CHF 105,000 + Bonus + Benefits
Applicants must have the right to work in Switzerland.
NOIRSWITZERLANDREC
NOIREUROREC....Read more...
What you’ll be doing as an IT Hub Desk Apprentice:
IT Stock Management: Organise, track, and support ordering of IT equipment
Customer Onboarding: Set up IT for starters and movers, collect kit from leavers, and follow security processes
2nd Line Support: Resolve hardware, software, and peripheral issues; diagnose and escalate when needed
Customer Experience: Act as a friendly point of contact and identify service improvements
Learning & Development: Train, shadow IT Hub Engineers, test new features, and begin learning automation tools
Training:
You’ll train with Firebrand Training, combining online learning with residential block release at their Wyboston Lakes training centre, with accommodation provided
Knowledge,skills and behaviours as set out in the Level 3 Information Communications Technician Standard
Training Outcome:
Permanent contract with a 18-24 month structured programme
Employer Description:Who are we? We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to comeWorking Hours :36-hour week over four working days plus one training day Monday - Friday. Exact Shifts TBC.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative....Read more...
As an apprentice, you will gradually take on more responsibility as your skills grow. Your day-to-day will include:
Being first Point of Contact: Answering incoming calls, emails, tickets and web chats from clients regarding IT issues
Incident Logging: Accurately logging details of faults and requests into our Service Management tool
Troubleshooting: Diagnosing and resolving basic technical issues such as:
Password resets and account unlocks
Software installation and Microsoft Office/365 queries
Basic hardware faults (laptops, printers, peripherals)
Escalation: Identifying complex issues that need to be passed on to 2nd or 3rd line support teams
Customer Service: Keeping users updated on the status of their tickets and ensuring high levels of customer satisfaction
Learning: Dedicating 20% of your working hours to your apprenticeship studies, workshops, and coursework
Training:
Information Communications Technician Level 3
College day release at Solihull College's Blossomfield Campus
Weekly day release - timetable to be given at the start of the programme
Training Outcome:Degree Apprentice or alternative further education/industry qualification. Opportunities in line with business growth and demand, potentially Cyber Security, AI, Data, Cloud Engineering, Service Management, Operations.Employer Description:Atos Group is a global leader in digital transformation with c. 70,000 employees and annual revenue of c. € 10 billion, operating in 67 countries under two brands — Atos for services and Eviden for products. European number one in cybersecurity, cloud and high-performance computing, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos is a SE (Societas Europaea) and listed on Euronext Paris. The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.Working Hours :Monday - Friday, may have some shift patterns, e.g. 7.00am - 3.00pm or 11.00am - 7.00pm (to be confirmed).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Patience....Read more...
Carry out beauty treatments under supervision, including facials, massage and body therapies
Prepare treatment rooms and ensure a clean, safe working environment
Welcome clients, carry out consultations and provide aftercare advice
Maintain hygiene, stock levels and salon equipmentSupport the salon team with daily tasks and reception dutiesBuild knowledge of products, treatments and customer service skills
Training:The apprentice will complete their training through one of the Debut Training Academy locations in Essex. Training will be delivered alongside their role at work. Theory sessions will take place every 2nd and 3rd Monday of each month, while practical training will be delivered through intensive practical weeks at the academy to develop hands-on skills and confidence.Training Outcome:On successful completion of the apprenticeship, the apprentice will have the opportunity to progress into a qualified Beauty Therapist role and grow with the salon. With experience, there may be opportunities to develop advanced skills, take on increased responsibility, build a loyal client base, and progress into senior or specialist roles within the business.Employer Description:The Beauty Basement is a professional and welcoming beauty salon based in Southend. We are dedicated to delivering high-quality treatments and excellent customer service in a friendly, supportive environment. Our salon is passionate about developing talent, supporting career growth, and helping our team build confidence and skills within the beauty industry.Working Hours :The apprentice’s working hours will be arranged on a rota basis, which will be confirmed upon employment. This may include a mix of weekdays, evenings, and weekends in line with salon operating hours.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills....Read more...
Providing meticulous and friendly first line IT support via phone, email, and in person
Assisting with configuration and maintenance of internal IT systems
Supporting the setup, configuration, and maintenance of customer IT systems
Taking ownership of assigned tasks and mini-projects, ensuring they are completed to a high standard
Helping mitigate IT security risks and escalating issues where necessary
Updating CRM and PSA systems with accurate customer and technical information
Working closely with the IT Director, IT Engineers, Senior Engineers, print engineering and admin teams
Delivering support, guidance, and training to customers and colleagues
Being proactive in identifying and resolving IT issues before they escalate
Training:Why choose our Network Engineer Level 4 apprenticeship?
Our Network Engineer Level 4 apprenticeship is perfect for learners that are fresh out of an IT education or already employed in the tech sector and looking to take the next step. The Network Engineer Level 4 apprenticeship programme concentrates on modern network infrastructure, advanced connectivity and advanced security. This enables learners to develop and enhance technical skills, and ensure that they have the technical grounding needed to become a skilled Network Designer, Systems Engineer or Network Administrator.
QA’s Network Engineer Level 4 apprenticeship programme enables the apprentice to:
Get equipped with the advanced technical skills needed for the role
Learn the core networking and server administration skills required to support a traditional on-premise, cloud or hybrid network
Dive deep into the management of networks, exploring network hardware and software, network services and routing protocols
Get immersed in technical content designed around real skills, aligning to and relevant to employers and the market
Combine online learning live event training and on-the-job experience to develop real world skills using cutting-edge technology
Training Outcome:Upon successful completion of the apprenticeship, you’ll have the opportunity to progress within the business into roles such as:
Cloud Network Engineer
IT Support Engineer (2nd Line / 3rd Line)
Cybersecurity Technician
Field Engineer
Senior Specialist roles within our growing IT team
Inception is committed to nurturing long-term talent—meaning the right apprentice can build a solid career with us, with continuous training, development, and career advancement.Employer Description:Inception is a trusted managed print and IT services provider with nearly 20 years of industry experience. We specialise in helping organisations streamline their IT and printing environments through innovative solutions, cost savings, and exceptional customer service.
Our team of certified professionals works closely with clients to build tailored solutions that simplify their operations and enhance efficiency.Working Hours :Days and shifts to be confirmed.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Team working,UK driving licence....Read more...
Providing meticulous and friendly first line IT support via phone, email, and in person
Assisting with configuration and maintenance of internal IT systems
Supporting the setup, configuration, and maintenance of customer IT systems
Taking ownership of assigned tasks and mini-projects, ensuring they are completed to a high standard
Helping mitigate IT security risks and escalating issues where necessary
Updating CRM and PSA systems with accurate customer and technical information
Working closely with the IT Director, IT Engineers, Senior Engineers, print engineering and admin teams
Delivering support, guidance, and training to customers and colleagues
Being proactive in identifying and resolving IT issues before they escalate
Training:Why choose our Cloud Network Specialist apprenticeship?
QA’s Cloud Network Specialist Level 3 Apprenticeship provides a solid foundation in installing network cabling and hardware. A Cloud Network Specialist’s role is both desk-based and involves visits to clients' premises to resolve issues. Apart from installing network cabling and hardware, they may also be required to assist in the deployment and management of cloud-based services.
QA’s Cloud Network Specialist Level 3 apprenticeship programme enables the apprentice to:
Follow a cloud-first curriculum, covering on-premise and cloud-enabled networking
Learn about core networking principles, including network addressing, cloud, virtualisation and security
Understand the principles, hardware, protocols and services that form part of on-premise, cloud and hybrid network architectures
Train with QA – the largest and leading provider for both Microsoft and AWS training
Learn technical content that aligns to, and is relevant to, employers and the market
Learn about DevOps methodologies and the fundamentals of databases and data migration
Tools and technologies learned: Learners will learn to use Microsoft Azure, AWS and Google Cloud.Training Outcome:Upon successful completion of the apprenticeship, you’ll have the opportunity to progress within the business into roles such as:
Cloud Network Engineer
IT Support Engineer (2nd Line / 3rd Line)
Cybersecurity Technician
Field Engineer
Senior Specialist roles within our growing IT team
Inception is committed to nurturing long-term talent—meaning the right apprentice can build a solid career with us, with continuous training, development, and career advancement.Employer Description:Inception is a trusted managed print and IT services provider with nearly 20 years of industry experience. We specialise in helping organisations streamline their IT and printing environments through innovative solutions, cost savings, and exceptional customer service.
Our team of certified professionals works closely with clients to build tailored solutions that simplify their operations and enhance efficiency.Working Hours :Days and shifts to be confirmed.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Team working,UK driving licence....Read more...
To act as first contact for support calls, ensuring tickets are logged and dispatched promptly, resolving basic IT queries, and managing admin tasks such as spreadsheet and system updates.Training:Training will take place at City College Norwich in the college’s state of the art DigiTech Factory, which provides apprentices with a hybrid learning environment where industry-standard equipment & software is provided.Training Outcome:Successful completion of the apprenticeship opens up possibilities to go on to be an IT Technician or work within similar level roles post-qualifications.
The Level 4 Network Engineer programme is also an ideal progression pathway for apprentices who wish to professionally advance to 2nd or 3rd line support roles.Employer Description:S2 Computers is a professional Managed Service Provider (MSP) dedicated to helping businesses get the very best from their technology.
We believe that great technology makes the world a better place, and that strong human relationships are at the heart of every successful business.
Our mission is to dramatically improve our customers’ working lives through exceptional IT support, robust cyber security, and proactive technology solutions, so they could never imagine going anywhere else for their IT needs.
We offer a friendly, modern, and fast‑paced working environment built on teamwork, continuous learning, and personal development.
Our team provides a wide range of services including technical support, cloud services, cyber security, and account management—supporting organisations across Norfolk and beyond. With a culture that blends professionalism with a relaxed, people‑focused atmosphere, we ensure our staff have the tools, training, and support needed to grow their careers in the IT industry.
As one of the UK’s recognised managed IT providers for the last 3 years in a row, we invest in developing our people through structured training, hands‑on experience, and daily opportunities to build skills that last a lifetime.
Our goal is simple: to make every client exceptionally happy through high‑quality service and a proactive approach to technology.Working Hours :Monday to Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Team working,Initiative,Ability to multi-task....Read more...
Providing 1st and 2nd line IT support via the helpdesk, logging calls, and resolving issues over the phone
Installing and configuring computers and related hardware
Conducting customer site visits for IT-related issues across the Southeast
Assisting with project work, migrations, and rolling out new IT infrastructure
Supporting Microsoft systems and performing backup checks and reporting
Monitoring and maintaining customers’ IT systems and network infrastructure
Training:Why choose our Cloud Network Specialist apprenticeship?
QA’s Cloud Network Specialist Level 3 Apprenticeship provides a solid foundation in installing network cabling and hardware. A Cloud Network Specialist’s role is both desk-based and involves visits to clients' premises to resolve issues. Apart from installing network cabling and hardware, they may also be required to assist in the deployment and management of cloud-based services.
QA’s Cloud Network Specialist Level 3 apprenticeship programme enables the apprentice to:
Follow a cloud-first curriculum, covering on-premise and cloud-enabled networking
Learn about core networking principles, including network addressing, cloud, virtualisation and security
Understand the principles, hardware, protocols and services that form part of on-premise, cloud and hybrid network architectures
Train with QA – the largest and leading provider for both Microsoft and AWS training
Learn technical content that aligns to, and is relevant to, employers and the market
Learn about DevOps methodologies and the fundamentals of databases and data migration
Tools and technologies learned: Learners will learn to use Microsoft Azure, AWS and Google Cloud.Training Outcome:90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.Employer Description:Spiderweb Systems are an established IT company based in Essex with over 20 years of industry experience. We specialise in IT services and cybersecurity for businesses and have built a strong reputation as a trusted IT partner across the Southeast of England.Working Hours :Monday to Friday, between 9am-5:30pm.Skills: Communication skills,IT skills,Problem solving skills,Analytical skills,Driving licence & own vehicle....Read more...
Applications are invited from suitably qualified Consultant Histopathologists for a full time NHS post for the Department of Diagnostic and Molecular Pathology based in beautiful Truro, Cornwall.The laboratory is a designated centre for many Cancer sites and has full UKAS Accreditation. Receiving over 35,000 Histology, approximately 1,600 Diagnostic Cytology and 900 autopsy requests during 2023 and performing a wide range of molecular techniques. Applicants from both specialised and more generalised backgrounds will be considered, but an interest in GI &/or dermatopathology would be preferable.The plan is to install & implement digital Histopathology in 2025You will:Undertake Molecular automated PCR for theranostic work (e.g Idylla BRAF) and tumour expression analysis (e.g ALK in lung carcinoma) Provide an EUS and EBUS rapid onsite evaluation service for pancreatic, lung, adrenal & head/neckProvide Pathology support for Bowel Cancer Screening programme including age expansion and Bowel Scope ScreeningWork collaboratively with neighbouring hospitals which includes the procurement of an end-to-end digital Histopathology solution, which will connect all 5 Trusts within the region, facilitating the sharing of cases, MDT discussion & expert 2nd opinion. Person Requirements:- Full registration with a licence to practise with the GMC - FRCPath or show evidence of equivalent qualification- On GMC specialist register or within 6 months of interview date- Applicants that are UK trained, must also be a holder of a Certificate of Completion of Training (CCT), or be within six months of award of CCT by date of interview. Applicants that are non-UK trained, will be required to show evidence of equivalence to the UK CCT- Experience of undergraduate and postgraduate teachingIn addition to full NHS Employee Benefits, the additional advantages of working for this Trust include:– A generous relocation bonus up to £8,000 if applicable– Flexible working– Blue light card and NHS discountsJarrodean is a leading UK healthcare recruitment partner to the NHS and UK Independent Sector As a nurse-led consultancy our detailed understanding of the complexity of such specialist clinical roles places us in an excellent position to match your skills with the specific requirements of our Clinical Recruiting Managers.For an insight into Jarrodean as a Consultancy and for a summary of all current roles visit jarrodean.comIf this role is not for you, please remember we offer a generous £500 Bonus for any successful friend or colleague referrals.....Read more...
Respond to and prioritise routine and emergency ICT requests across the MAT as required or directed. Any issues that cannot be resolved in a timely manner will need to be escalated to the 1st, 2nd or 3rd line ICT support technicians.
Rectify where possible any damage to the rooms.
Check for health and safety issues and report any potentially dangerous situations.
Work in compliance with the Codes of Conduct, Regulations and policies of the Local Authority and its commitment to equal opportunities.
Ensure that output and quality of work is of a high standard and complies with current legislation / standards.
Use the On-line ticket system for issues that have been logged by schools within the MAT and to update the call status of jobs, including any interim work that has been completed on a job.
To assist in the maintenance of the IT Inventory that is accurate and up to date, including details of the location of all equipment, especially in the event of equipment being moved or end of life.
To assist in any development work at any school in the MAT.
Liaise with outside organisations with regard to logging service and support calls.
Meet with your line manager to discuss any outstanding tickets and to plan for the short term.
Check that all IT equipment is clean and fit for use. Ensure that any relevant filters are cleaned. (Ensuring that H&S procedures are followed, and ensuring you understand the implications of the Working at Heights Legislation).
To work with end users to ensure that software is configured correctly for use with external peripherals and dongles.
Ensure phones are working, escalating where required.
Ensure wireless is functional, escalating issues where required, including configuration.
Connect, maintain, repair, upgrade and check PCs and peripherals for normal operation.
Perform routine maintenance tasks. This may include installing basic software packages and setting common options.
Trouble-shooting system problems and escalate where appropriate.
Maintenance and Administration of cloud services.
Deploy packages that have been centrally created.
Perform routine tasks to maintain user accounts and permissions, including implementing disk space and printer quota policies.
Assist with the changing of network passwords.
Ensure that all synchronisation is happening correctly, including with Unify and Google.
Ensure that all server updates are applied, both Microsoft and RM patches were appropriate.
Ensure that user disk quotas are applied according to MAT policy
Ensure that you are conversant with H&S as it applies to employees in the workspace.
Follow relevant H&S procedures and raise awareness among staff, pupils and other users.
Ensure that all rooms have up-to-date fire evacuation documentation. If these are missing, you need to inform the relevant senior staff in that establishment.
Advise all staff, where appropriate, of any issues that may affect the functioning of computers in a room.
Advise site staff of any contraventions of Portable Appliance Testing that may be noticed while around the school.
Undertake any H&S training as advised by your line managers to ensure that you are fully up-to-date with any recent legislation.
Ensure that any ladders that are used are on the school’s ladder register.
Raise awareness to school leaders and line managers about any H&S concerns.
Follow routine maintenance procedures.
Note risks to ICT systems and report to line manager.
Training:ICT (Information Communications Technician) Level 3 Apprenticeship Standard:
You will also receive full training and support from the Just IT Apprenticeship Team to increase your skills.
Your training will include gaining a Level 3 IT qualification.
Training Outcome:Potential full-time position for the right candidate.Employer Description:Vision
The Midsomer Norton Schools’ Partnership (MNSP) was established in 2009, as a result of the successful merger between Norton Hill and Somervale Schools, both situated in Midsomer Norton in Bath & North East Somerset.
Our vision is simple: we strive to ensure all children can attend a good or better school, regardless of their socio-economic background or postcode. We believe that this can be achieved through well-planned, meaningful collaboration between schools and relentless high expectations in everything we do.
Over the past few years the Trust has grown significantly to include several new schools, thereby expanding its reach and impact both locally and beyond. This collaborative effort has empowered us to provide exceptional educational opportunities for children in communities across Bristol, South Gloucestershire, Bath & North East Somerset, Wiltshire, North Somerset and Somerset.
As a highly successful Trust with an enviable track record of excellence, we remain resolute to expanding our reach and transforming life chances for more young people in the South West of England. In July 2023, Ofsted validated our successes. Our MATSE report can be viewed here Working Hours :Monday to Friday between 9am to 5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Team working,Creative,Patience....Read more...
Employment SpecialistLocation: Norwich Hours: 37 per week (subject to Four Day Week scheme after probation) Contract: Permanent (subject to funding) Salary: £29,970 Leave: 23 days p.a. + bank holidays Application Deadline: Monday 2nd March 2026 Interview Date: Tuesday 10th March 2026 Reports to: Connect to Work Project ManagerAbout the RoleAs an Employment Specialist within the Connect to Work project, you'll manage a caseload of Norfolk residents with barriers to finding work, supporting them to secure sustainable paid employment. You'll deliver the Individual Placement and Support (IPS) approach (training provided), providing person-centred advice and guidance while building positive relationships with local employers to enable clients to move into suitable employment. This highly mobile role involves working across community venues, primary care and health settings, partner organisations, and Future Projects offices.Key Responsibilities
Manage an active caseload, delivering the full IPS journey: engagement, vocational profiling, employer engagement, job matching, and in-work supportComplete vocational profiles and co-produce action plans focused on goals, strengths, and support needsProvide practical job-search support (CVs, applications, interview preparation) and careers guidanceProactively develop employer relationships, negotiate reasonable adjustments, and advocate for participantsMeet IPS fidelity expectations for employer contact frequency and generate suitable vacanciesProvide ongoing in-work coaching and support to participants and employers, preventing job lossSupport progression (hours, pay, responsibilities, training) aligned to participant goalsEmbed with clinical/primary care and community teams; attend regular MDT/clinical meetingsCoordinate warm referrals with VCSE partners, JCP/DEAs, adult learning, housing, and community servicesMeet targets for referrals, programme starts, employer engagement, job starts, and sustainmentsMaintain accurate case notes, comply with data capture protocols and CRM systemsFollow safeguarding, health & safety, and information governance (GDPR) policies
About YouYou're a tenacious and resilient practitioner with strong emotional intelligence and the ability to build relationships of trust at pace. You understand trauma-informed practice and the needs, barriers, and strengths of people with health conditions and/or disabilities. You have experience delivering IPS or supported employment approaches with a track record of achieving outcomes. You're skilled at employer engagement and job brokering, and you can build and sustain strong relationships with employers, health professionals, and community partners. You have well-developed local networks and understanding of Norfolk's communities, and you can work independently, managing your caseload proactively.About Future ProjectsWe are a Norwich-based charity helping people transform their lives through education, health & wellbeing, skills, and employment services. Our work focuses on supporting those facing social exclusion and poverty through tailored, community-based services.We are a Real Living Wage, Disability Confident, and Four Day Week Gold Standard employer. Our staff work the 100:80:100 model of the 4-day working week, meaning they deliver 100% of their output in 80% of their contracted hours while receiving 100% pay. The role holder will be eligible to opt into this scheme following successful completion of probation and a six-month review.Additional Information
No line management responsibilitiesDBS check and right to work in the UK requiredEvening/weekend work may be required occasionallyInduction and safeguarding training providedWe are a Living Wage, Disability Confident, and Equal Opportunities employerFour Day Working Week....Read more...
