An opportunity has arisen for an IT Support Engineer to join an established Multi-Academy Trust supporting primary and secondary schools with a focus on delivering quality education and supporting local communities.
As an IT Support Engineer, you will provide technical support across multiple school sites, maintaining IT systems, resolving technical issues and supporting the delivery of IT services.
This is a full-time role based in Honiton with occasional travel to schools in Plymouth and Exeter offering a salary range of £27,700 - £30,500 and benefits.
You will be responsible for:
* Responding to IT helpdesk requests, resolving technical issues and escalating more complex cases where necessary.
* Providing first and second-line technical support to staff across supported schools.
* Installing, configuring, upgrading and maintaining IT hardware, software and infrastructure.
* Supporting Microsoft Windows, Office 365, Google Workspace and local area networks.
* Maintaining classroom IT equipment, computer suites and student devices to ensure they remain operational and up to date.
* Carrying out hardware audits and keeping accurate records of system changes, faults and maintenance.
* Monitoring outstanding support requests and working towards agreed service levels.
* Working with external suppliers to investigate technical problems and minimise disruption to school services.
What we are looking for:
* NVQ Level 3 in IT Maintenance, A-Level or an equivalent qualification.
* Practical experience in computer engineering and IT support, including system installations, configuration and hardware maintenance.
* Experience providing first and second-line IT support.
* Good working knowledge of Microsoft Windows and Office 365.
* Experience supporting Local Area Networks, Microsoft Windows, Office 365 and Google G Suite administration.
* Ability to administer networks, maintain security and services, and keep full records of changes, errors and adaptations.
* An understanding of the legal, security and ethical considerations surrounding IT use within schools.
* A full UK driving licence and access to a suitable vehicle.
* Experience supporting IT systems within schools, academies, Trusts, colleges, universities or other educational environments would be preferred.
The candidates from the following background will be considered:
* IT Technician, ICT Technician, IT Support Technician, IT Engineer, IT Support Engineer, ICT Engineer, ICT Support Technician, 1st Line Technician, 2nd Line Technician, 1st Line Support Technician, 2nd Line Support Technician, Helpdesk Technician, Service Desk Technician, IT Helpdesk Support or in a similar role.
If you have a background in IT support and enjoy helping users overcome technical challenges, this is an excellent opportunity to develop your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
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An opportunity has arisen for an IT Technician to join an established Multi-Academy Trust supporting primary and secondary schools with a focus on delivering quality education and supporting local communities.
As an IT Technician, you will provide technical support across multiple school sites, maintaining IT systems, resolving technical issues and supporting the delivery of IT services.
This is a full-time role based in Honiton with occasional travel to schools in Plymouth and Exeter offering a salary range of £27,700 - £30,500 and benefits.
You will be responsible for:
* Responding to IT helpdesk requests, resolving technical issues and escalating more complex cases where necessary.
* Providing first and second-line technical support to staff across supported schools.
* Installing, configuring, upgrading and maintaining IT hardware, software and infrastructure.
* Supporting Microsoft Windows, Office 365, Google Workspace and local area networks.
* Maintaining classroom IT equipment, computer suites and student devices to ensure they remain operational and up to date.
* Carrying out hardware audits and keeping accurate records of system changes, faults and maintenance.
* Monitoring outstanding support requests and working towards agreed service levels.
* Working with external suppliers to investigate technical problems and minimise disruption to school services.
What we are looking for:
* NVQ Level 3 in IT Maintenance, A-Level or an equivalent qualification.
* Practical experience in computer engineering and IT support, including system installations, configuration and hardware maintenance.
* Experience providing first and second-line IT support.
* Good working knowledge of Microsoft Windows and Office 365.
* Experience supporting Local Area Networks, Microsoft Windows, Office 365 and Google G Suite administration.
* Ability to administer networks, maintain security and services, and keep full records of changes, errors and adaptations.
* An understanding of the legal, security and ethical considerations surrounding IT use within schools.
* A full UK driving licence and access to a suitable vehicle.
* Experience supporting IT systems within schools, academies, Trusts, colleges, universities or other educational environments would be preferred.
The candidates from the following background will be considered:
* IT Technician, ICT Technician, IT Support Technician, IT Engineer, IT Support Engineer, ICT Engineer, ICT Support Technician, 1st Line Technician, 2nd Line Technician, 1st Line Support Technician, 2nd Line Support Technician, Helpdesk Technician, Service Desk Technician, IT Helpdesk Support or in a similar role.
If you have a background in IT support and enjoy helping users overcome technical challenges, this is an excellent opportunity to develop your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
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Job Description:
Our client is looking to appoint an experienced IT Systems Engineer to join its IT team on a temporary basis. As well as business as usual activities, the team has upgrades and new projects on its road map, so there may be scope to extend the assignment. You will assist and mentor support technicians, providing 2nd and 3rd line support to the business. You will deal with both technical and non-technical colleagues, so an understanding, empathetic and patient approach is important.
Skills/Experience:
Experience as a Systems Engineer, with commercial experience of managing large installations of macOS and iOS devices.
In-depth knowledge of macOS and iOS, and experience with device management tools.
Experience with Apple hardware management tools (ideally Jamf)
Significant experience using Google Workspace
Significant experience running corporate networks and WiFi.
Experience in a previous IT support role.
An understanding, empathetic and patient approach to working with both technical and non-technical colleagues.
A proven interest in the technology industry and a commitment to improving IT security.
Core Responsibilities:
Support the day-to-day running and optimisation of IT infrastructure.
Provide 2nd and 3rd line support to the business, while mentoring and providing technical direction to support technicians.
Manage and monitor internal systems and infrastructure to ensure availability and performance.
Install, configure, test and maintain endpoints, operating systems, application software and system management tools.
Maintain data security, backup and redundancy strategies.
Write and maintain custom scripts to increase efficiency and reduce manual effort.
Participate in the design of information and operational support systems, balancing business requirements with security needs.
Maintain and optimise asset management processes and procurement.
Maintain supplier relationships and assess alternative options as required.
Oversee the installation of new hardware and software.
Maintain the office network infrastructure, liaising with operations colleagues.
Provide training on internal systems to staff and oversee on boarding and off boarding processes.
Produce and maintain documentation of IT systems and processes.
Contribute continual improvements to management processes.
Core-Asset Consulting is an equal opportunities recruiter and we welcome applications from everyone irrespective of age, disability, gender, gender identity or expression, race, colour, ethnic or national origin, sexual orientation, religion or belief, marital/civil partner status or pregnancy.
To apply for this vacancy applicants must be eligible to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006.
At Core-Asset, we’re committed to protecting and respecting your privacy. Our privacy statement explains when and why we collect personal information about people who engage with our services, how we use it, the conditions under which we may disclose it to others, and how we keep it secure. We may change this policy from time to time, so please check this policy occasionally to ensure that you’re happy with any changes.
By engaging with us (either by applying for a job we’re advertising, registering through our website, or getting in touch with our business) you’re agreeing to be bound by this policy.
Core-Asset Consulting is committed to protecting the privacy of our candidates, clients and website users. For further information, please refer to our full Privacy Statement available on our website http://www.core-asset.co.uk/about-core-asset/privacy-statement
Core-Asset Consulting offers specialist recruitment services to asset management, accounting & finance, asset servicing, legal and the wider financial services sector in Scotland.....Read more...
Senior IT Infrastructure Engineer (Field & 3rd Line Support)Location: Barnsley, South Yorkshire (S75) – Predominantly Office Based with Occasional Field VisitsSalary: £38,000 – £42,000 per annumFull-time | Office Based with Field Engineering as RequiredWe are looking for a technically skilled and customer-focused Senior IT Infrastructure Engineer to join a growing technical team based in the Barnsley area.This is a predominantly office-based role, with visits to customer sites as and when required. We're looking for someone who lives within a reasonable commuting distance of our Barnsley office and enjoys combining hands-on infrastructure engineering with advanced 3rd line technical support.This is a fantastic opportunity for someone with a strong background in IT infrastructure and field engineering who enjoys installing, configuring and troubleshooting business networks, but is equally comfortable providing advanced technical support.You'll enjoy a varied role, resolving complex technical issues, supporting customers and working on infrastructure installations, upgrades and technical projects.If you're confident working with managed switches, firewalls, routers, VLANs, VPNs and server infrastructure, and enjoy the variety of technical support and hands-on engineering, we'd love to hear from you.Role overviewWorking primarily from our Barnsley office, with occasional visits to customer sites as required, you'll take responsibility for delivering reliable infrastructure solutions, resolving complex technical issues and supporting the wider technical team.Your responsibilities will include:
Installing, configuring and maintaining IT networks and infrastructure at customer sites.Deploying and troubleshooting managed switches, firewalls, routers and wireless networks.Configuring VLANs, VPNs, routing, switching, DHCP, DNS and IP addressing.Installing and supporting Windows Server, Active Directory and Hyper-V environments.Delivering network upgrades, server migrations, firewall replacements and infrastructure projects.Providing 3rd line technical support, investigating and resolving complex customer issues.Acting as an escalation point for 1st and 2nd line technicians, offering technical guidance and support.Carrying out network assessments, site surveys and infrastructure health checks.Diagnosing connectivity, performance and security issues, both remotely and on-site.Maintaining accurate technical documentation, configuration records and service tickets.Working closely with customers and colleagues to ensure projects and technical issues are managed effectively.
Skills and experienceWe're particularly interested in candidates who have developed strong practical infrastructure and networking skills, including hands-on engineering experience, rather than solely working within a service desk environment.Essential
Proven experience as a Senior IT Technician, IT Field Engineer, Infrastructure Engineer, Network Engineer or similar.Strong hands-on experience installing, configuring and troubleshooting business IT networks.Excellent knowledge of managed switches, including Layer 2/3 switching, VLANs, routing and network segmentation.Practical experience configuring business-grade firewalls, security policies, NAT and VPNs.Experience installing and troubleshooting business wireless networks and access points.Good working knowledge of Windows Server, Active Directory, Group Policy, DNS, DHCP and Hyper-V.Experience diagnosing and resolving complex infrastructure and networking issues.The confidence to provide 3rd line technical support and manage escalated incidents.Strong communication and customer service skills, with the ability to explain technical issues clearly.A proactive, organised approach and the ability to work independently or as part of a team.Must be based within a reasonable commuting distance of Barnsley (S75), as the role is predominantly office-based.A full UK driving licence.
Experience within a Managed Service Provider (MSP) would be beneficial, but isn't essential. We are equally interested in candidates from other technical backgrounds who can demonstrate the right practical experience.DesirableExperience with any of the following would be an advantage:
WatchGuard firewalls.HP/Aruba, Cisco or Ubiquiti networking equipment.Microsoft Azure and hybrid infrastructure.Microsoft 365 administration and migrations.Cyber security platforms such as ThreatLocker or Huntress.ConnectWise Manage / Asio.ITIL, Microsoft, Cisco CCNA or CompTIA certifications.
Experience working across different networking vendors and customer environments would be particularly welcome.About youYou will be a confident, hands-on IT professional who enjoys solving technical challenges and delivering excellent customer service. Comfortable working primarily from the office, with occasional customer site visits, you'll take ownership of complex issues, work independently and share your knowledge with colleagues.This is an excellent opportunity to join a growing technical team where no two days will be the same.You'll benefit from:
A competitive salary of £38,000 – £42,000.A varied, predominantly office-based role combining 3rd line technical support with hands-on field engineering when required.Exposure to a wide range of customer networks, systems and technologies.Opportunities to work on infrastructure installations, upgrades and technical projects.The chance to further develop your expertise across networking, infrastructure, cyber security and cloud technologies.A supportive, experienced technical team where your knowledge and contribution will be valued.
Interested? Apply today and take the next step in your IT career. INDLSEquals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.....Read more...
IT Support EngineerSalary: c. £28,000About the jobAre you a solid IT support all-rounder and love rolling up your sleeves to provide mainly 1st and 2nd line IT support? Let’s have a conversation about your next career move.Our client is an established MSP providing in-house IT support and rapid response IT services to companies across Doncaster, Sheffield and sometimes Lincoln also.The team is small at 7, so you'd be the 8th person to join the team no more just being another IT engineer.... in this team your ideas matter and your contribution is important.You’ll have this experience, skills, and personality to thrive in this new role as the team’s newest IT Support Engineer:
Microsoft365 ServicesAzure ServicesIntune for MDM (ideally albeit you'll also get plenty of hands-on training)Experience with networking technologies and concepts such as LAN/WAN, DHCP etcExperience of and enjoy providing customer service, building, and maintaining customer relationships.Ability to communicate clearly and concisely to all levels.An ability and desire to adapt and learn new software and programs.Good time-keeping and organisational skills.You love solving problems.Reliable and punctual.Driving licence in case you need to visit with clients across the area (usually up to about a one-hour radius of the S25 area of Sheffield).
About you as the new IT Support EngineerYou will be responsible for much of the following as well as lots of opportunities to learn and develop your knowledge and skills:
Maintaining and Supporting MS365 and networking solutions for client and internal projects.Onsite support and installation of hardware and software.Provide remote technical support via email and telephone to end users so that operational problems and queries are diagnosed and resolved as quickly as possible.Specifying, recommending, providing, configuring, and implementing many varied items of equipment i.e., desktops, servers, printers etc. and supporting software in accordance with client requirements.Production of standard configurations, documentation, and procedures.Consider where the team can streamline processes and produce efficiencies within the company and in the services provided to clients.Building and maintaining relationships with new and existing clients where our client provides their IT support.
If this sounds like you, we would love to hear from you! INDLSEquals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.....Read more...
Are you passionate about delivering exceptional service to customers? We're seeking a skilled an IT Field Service Engineer to join our team in Chesterfield. Your role will be pivotal in ensuring the smooth operation of ICT & AV equipment at client sites through preventative maintenance, repairs, and expert support. The role will predominantly be working with our education partners, so it may be of interest to someone who has a knowledge of working with schools and has an interest in making a difference to the use of technology in education.Benefits of Working with Us:
Annual Leave: We offer 20 days annual leave per year increasing 1 day per year up to a maximum of 25. In addition to this we close the business down over the school Christmas holidays - the team have to hold 3 days of their allowance back but get 2 weeks off fully paid (this normally accounts for an additional 7 -8 days paid holiday)Private Medical Insurance (PMI): It includes mental health wellbeing cover & Gym membership discountsMileage Allowance: Provided for business travelUniform: Provided for employeesFlexible Working: Championing a flexible working approach for all employees
Key Responsibilities:
Collaborate with the service department team to conduct preventative maintenance visits and repairs on ICT & AV equipment at client sitesInstall and monitor classroom equipment, maintaining efficient maintenance schedules, warranty logs, and repair arrangementsEnsure licensing checks are conducted in accordance with service level agreementsProvide advice, support, and handover information to clients and, when necessary, pupils on-siteLiaise with third-party suppliers and provide support for complex client issuesAssist clients and staff with new product demonstrations and training on hardware and softwareCreate backups on-site for clients and manage security measures and protection protocols for internet browsingPerform basic scheduled maintenance on audiovisual equipment and conduct fault finding with peripherals, offering remote 1st and 2nd line supportManage server and network operations both on-site and remotely, including installation of new cabling and decommissioning of redundant equipment and cabling
Skills and Experience:
Proficiency in Windows servers 2012-2022 and strong MS Office skills with knowledge of O365Comfortable using all versions of Windows and experience with Network Security TechnologiesFamiliarity with Hyper V / VM ware, Active Directory, Group Policy Management, DNS Configuration, and DHCP ConfigurationAdditional practical experience with modern endpoint device management (Microsoft InTune, Google Workspace, Apple School Manager) and Antivirus knowledge is advantageousKnowledge of routers, switches, iPad Deployment Solutions, and Apple Network Configuration is desirableAbility to diagnose failures, take corrective action, and repair on-site
Attributes:
Self-starter with the ability to drive projects to completion independentlyExcellent interpersonal skills with a strong focus on customer serviceMaintains professional standards of quality of work, personal presentation, and conductCollaborative team player with a customer-focused mindsetFlexible and adaptable to changing priorities and tasks
Join Us:If you're ready to take your career to the next level and be part of a dynamic team committed to excellence, we want to hear from you! Please submit your CV to the link provided & we will be in direct contact. Don't miss this opportunity to make a difference in the field of ICT & AV equipment services! ....Read more...
