£30,000 - £35,000 + Hybrid Working + Excellent BenefitsIf you’ve started building your IT support career within an MSP environment and enjoy the fast-paced, varied nature of supporting multiple clients, this is an excellent opportunity to join a growing IT services business where you can continue developing your technical skills and progress your career.
Working as part of a collaborative and supportive service desk team, you’ll provide remote technical support across a wide range of client environments, gaining exposure to multiple technologies, systems and industries on a daily basis. This is an ideal opportunity for someone with previous 1st or 2nd Line support experience within an MSP who enjoys problem solving, values excellent customer service and is looking to further develop their technical capabilities within a professional, forward-thinking business.Key Responsibilities
Provide 1st and 2nd Line technical support across a range of client environments
Troubleshoot and resolve hardware, software and network-related issues
Support users across Microsoft 365, Windows and cloud-based technologies
Escalate more complex technical issues where appropriate
Maintain accurate ticket updates and technical documentation
Deliver a professional, customer-focused support experience at all times
Assist with device setups, onboarding and user administration
Support wider IT projects and on-site client visits where required
Skills & Experience
Previous experience working within an MSP environment
Experience in a 1st or 2nd Line IT support role
Good working knowledge of Microsoft 365 and Windows environments
Basic networking knowledge and troubleshooting ability
Strong communication and customer service skills
Well organised with the ability to manage and prioritise workloads
A proactive attitude and willingness to continue learning and developing technically
Relevant IT certifications or ongoing study would be advantageous
This is a fantastic opportunity to join a business that genuinely invests in its people, encourages development and offers clear progression opportunities as the company continues to grow.
You’ll gain exposure to a wide variety of genuinely cutting edge technologies not yet in use anywhere else, while working alongside an experienced and supportive team who are committed to helping you progress your career. If you’re looking to build your future within a successful MSP environment and want a role offering variety, development and long-term progression, we’d love to hear from you. Apply now!....Read more...
This is an exciting opportunity based at Southco’s European Headquarters, located in Worcester, for a candidate starting their career in IT.
Alongside your apprenticeship, our team will provide training on our systems to enable you to provide 1st and 2nd line support to our users and their devices across the Europe region. Work is prioritised and managed through our ticketing system to enable a high level of service. You will also collaborate with the global team to deliver projects, such as system upgrades and security updates. Typical Duties will include, but are not limited to:
Provide 1st and 2nd line IT support to users across the Europe region, resolving incidents and service requests via Southco’s service desk ticketing system in line with agreed service levels
Diagnose, troubleshoot, and resolve IT issues relating to user devices, applications, and systems, escalating complex or unresolved faults to senior engineers where required
Install, configure, and support end‑user hardware and software, including laptops, desktops, mobile devices, and approved applications, following Southco’s IT and security standards
Maintain accurate ticket records and technical documentation, ensuring all actions, resolutions, and updates are clearly logged within the service management system
Collaborate with global IT colleagues and third‑party suppliers to support service delivery, system upgrades, and routine maintenance activities
Support IT projects, such as system upgrades, device refreshes, and security updates, working alongside experienced team members to deliver changes safely and efficiently
Apply IT security, data protection, and health & safety procedures when handling systems, equipment, and user data, escalating risks or issues as appropriate
Develop technical skills and professional behaviours through the ICT Level 3 apprenticeship, coaching, and on‑the‑job learning, taking responsibility for continuous improvement and development
Training:Information Communications Technician Level 3 Apprenticeship Standard:
The successful candidate will undertake a 22-month, nationally recognised qualification through TDM. This is a work-based learning programme which will require commitment to block weeks in an online training room once every quarter, working towards the qualification, along with weekly off-the-job training and monthly coaching sessions
You will be required to demonstrate through the standard that you meet all competencies and behaviours, which will lead to the achievement of the qualification. These block weeks will take place online in TDM’s virtual learning platform
You will have a designated mentor in the workplace to support your learning, and at the end of the programme will be assessed via an external assessment body
Knowledge Areas Include:
Hardware and Networking
Software and Security
ICT Administration
Training Outcome:For the right individual, the opportunity to secure a permanent position and/or progress onto a higher-level apprenticeship.Employer Description:Southco is a company committed to the growth of both the organisation and the individual. Driven by this value of growth and to provide you with a career development opportunity within Southco, we are looking to appoint candidates to the position of IT Apprentice - Service Desk Technician.Working Hours :Monday - Thursday, 08.00 - 16.30 and Friday, 08.00 - 15.00.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Microsoft operating systems,Microsoft applications,Familiarity with Microsoft 365....Read more...
Create and support internal reports for other areas of the business
Create and support internal applications
Responding to 1st Line user support tickets
Day to day support and maintenance of networks and equipment
Provide support to IT and/or business process improvements installation and setup of equipment
Assist in setting up workstations and user profiles for new employees
Assist in setting up mobile phones and shopfloor scanners
Working with backend systems and IP addresses
Software image installs
IT Administration
Liaise with Continental support - competence centres
Support of Shopfloor and lab equipment
Work towards completing a formal qualification
Carry out the job requirements in full compliance with the Code of Conduct
Support and demonstrate the '4 Values' and associated 'behaviours' in carrying out your duties and responsibilities
Training:
Training will take place via Teams at the office usually once a week, however the schedule will be agreed once the apprenticeship is in place
Training Outcome:Most people move into one of these roles following this apprenticeship:
IT Support Technician / Engineer (2nd line)
Infrastructure Technician
Network Support Technician
Junior Systems Administrator
Service Desk Analyst (advanced)
Employer Description:
Founded in 1955, the Grimsby plant has over 50 years of hose-manufacturing experience
Specialising in designing, manufacturing, and supplying hoses for the oil, gas, petrochemical, and dredging industries, both offshore and onshore.
Working Hours :Monday - Friday, 08:00 - 16:00Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Initiative....Read more...
Graduate Software Support Analyst – Southampton
Up to £27,500 PA
Our client is a leading software provider specialising in innovative solutions for business and finance processes. They are seeking a Graduate Software Support Analyst to join their growing team on a permanent basis. This is an excellent opportunity for a recent graduate looking to build a long-term career within software support, gaining exposure to a wide range of technologies, systems and client environments.
Working within a small, highly capable support team, you will assist clients with technical issues, software updates and system troubleshooting while developing hands-on experience across 1st–3rd line support. You will gain exposure to databases, scripting, Windows environments and complex enterprise software solutions, with structured progression and ongoing learning opportunities.
The company is highly customer-focused, with an excellent reputation for delivering quality solutions and outstanding service to clients across a range of sectors.
Key Responsibilities:
Provide 1st line support for client software solutions, logging and troubleshooting technical issues
Assist with diagnosing and resolving software, database and configuration-related problems
Support software changes, patches and updates across hosted and customer environments
Work with SQL and Oracle databases, including scripts and stored procedures
Assist with customer training, user acceptance testing and ongoing technical support
Collaborate with internal teams and clients to ensure timely issue resolution in line with SLAs
Gain experience across Windows client/server environments, XML/XSL scripting and enterprise applications
Progressively develop skills across 2nd and 3rd line support activities
Requirements:
Ideally hold a degree (2:1 or above preferred) in Computing, Computer Science, Engineering, Physics, Maths, or a related technical subject
Strong analytical and problem-solving skills with an interest in software and technology
Basic understanding of SQL, databases, or scripting concepts
Excellent communication and interpersonal skills
Motivated, enthusiastic and eager to learn within a technical environment
Ability to work independently and collaboratively within a team
Desirable Skills:
Exposure to SQL, Oracle, XML/XSL, or Windows Server environments
Understanding of software testing, troubleshooting, or scripting
Placement year, internship, or university project experience within IT or software environments
This is an exciting opportunity to join a well-established software company with a strong team culture, excellent training and genuine long-term career progression opportunities. Hybrid working is available following probation.....Read more...
Service Desk Engineer – Preston Brook
£40,000 PA
IT department within a leading construction engineering business is seeking a highly proactive and analytical Service Desk Engineer to join them on a permanent basis. This is a stand-alone on-site IT role, working autonomously day-to-day, while being fully supported by a centralised main IT department.
You will be responsible for logging, diagnosing, and resolving issues across a range of hardware and software systems. The role involves providing escalation support to 1st line IT technicians, liaising with other internal IT functions and external vendors and ensuring the delivery of a consistently high level of IT support across the business.
This position is also client-facing, requiring regular interaction with internal stakeholders and users. As such, excellent communication skills, a professional approach and the ability to explain technical issues clearly to non-technical users are essential.
Key Responsibilities:
Provide end-user support to VIPs and users via telephone, remote support, email, and face-to-face
Prioritise and manage workflow through the ITSM system (ServiceNow)
Conduct on-site technical investigations and escalate issues to ensure timely resolution
Collaborate with IT team members and support 1st and 2nd line IT teams
Install, update, maintain, and support various software packages and hardware
Perform Active Directory administration and deploy software via Endpoint Manager
Support SIP/VOIP telephony and video conference systems
Configure and support iOS/Android mobile devices and 4G/5G dongles
Assist with IT projects and maintain technical documentation
Qualifications and Skills:
Microsoft certifications (desired)
Experience with ITSM systems
Proficiency in Windows Operating Systems, Active Directory, Office 365, and Microsoft Teams
Understanding of anti-virus products, web gateway filtering, and networking concepts
Strong communication, problem-solving, and customer service skills
Ability to work under pressure and prioritize tasks effectively
Please note; you must have a UK driver’s license/own vehicle for this position.....Read more...
The IT Apprentice provides direct user 1st line support by handling help desk or service desk escalations and managing the day-to-day service operations of the HUBER+SUHNER Polatis Infrastructure
IT Support (1st & 2nd Line)
Provide first-line technical support to end users (hardware, software, and applications)
Assist with second-line issue resolution under supervision
Log, track, and update incidents and service requests using ITSM tools (Service Now)
Support device setup, configuration, and deployment (laptops, desktops, mobile devices)
Assist users with Microsoft 365, collaboration tools, and business applications
System Stability & Resilience:
Support monitoring of IT systems to ensure uptime and performance
Assist in routine maintenance, updates, and patching activities
Help implement backup and recovery procedures
Contribute to documentation of systems and processes
Networks:
Assist in maintaining wired and wireless network infrastructure
Support troubleshooting of connectivity issues (LAN/WAN/Wi-Fi)
Help with network device configuration under guidance (switches, routers, firewalls)
IT Security:
Support implementation of IT security policies and best practices
Assist with user access management and permissions (IAM)
Participate in security monitoring and basic incident response
Promote awareness of cybersecurity across the organisation
Cloud Systems:
Support administration of cloud platforms (e.g. Microsoft 365, Azure)
Assist in user provisioning, license management, and cloud-based services
Help monitor performance and availability of cloud applications
Testing & Problem Solving:
Assist in testing new systems, updates, and changes before deployment
Troubleshoot technical issues using structured diagnostic approaches
Escalate complex problems appropriately with clear documentation
Contribute to continuous improvement through root cause analysis
Working Environment:
Fully office-based role to support hands-on learning and collaboration
Interaction with end users, engineers, and cross-functional teams
Exposure to enterprise IT systems, infrastructure, and manufacturing-support environments
Training:
During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Information Communication Technician standard
The training covers the following core occupational duties: https://www.instituteforapprenticeships.org/apprenticeship-standards/information-communications-technician-v1-2 Training Outcome:
Upon completion of the apprenticeship, the successful candidate will have a level 3 qualification as a ICT Support Technician
Employer Description:We enable the HUBER+SUHNER Polatis business to achieve excellent results in the most efficient way by providing the right information, at the right time, in the right format, to the right people, in a secure way for further processing, collaboration or decision making, wherever the people are and whatever device they use. Working Hours :Monday - Friday, Shifts to be confirmed.Skills: Communication skills,IT skills,Customer care skills,Problem solving skills,Team working,Initiative,Lone working....Read more...
Provide 1st and 2nd line IT support to customers, remotely and on-site
Diagnose and resolve hardware and software issues, including Windows and Mac operating systems
Respond to IT requests within agreed SLA timeframes
Install and configure IT equipment in office, remote, and on-site environments
Set up user accounts, email addresses, and groups
Maintain accurate documentation of processes, configurations, and critical information
Support upgrades of IT hardware and software
Troubleshoot printers, copiers, and scanners
Communicate clearly with customers, keeping them updated on progress
Work collaboratively with the wider team, sharing knowledge and updates
Support IT projects and attend training as required
Training:Why choose our Azure Cloud Support Specialist Apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average
Employer Description:Are you passionate about tech and ready to kickstart your career in IT? We’re looking for a hardworking, motivated IT Service Desk Engineer Apprentice to join the team and support customers across the UK.Working Hours :Monday - Friday, 10.00am - 7.00pm, (1 hour unpaid lunch break per day).Skills: Communication skills,IT skills,Problem solving skills....Read more...
To provide exceptional first line support for staff and students, and escalate to 2nd line as and when required
To monitor the Trust helpdesk and respond to phone calls with outstanding customer service and communication
Ensuring requests are dealt with quickly and efficiently, while prioritising tasks
Changing staff and student passwords on various Trust systems when requested
Assisting staff and students with simple user login issuesTo provide simple printer maintenance such as paper jams and toner changes
To deal with classroom A/V issues, including projector and sound problems
To assist with the maintenance of the ICT Inventory, making changes when necessary
Manage the updating and configuration of the Trust’s iPads using
Mobile Device Management and Apple School Manager services
Manage the updating and configuration of the Trust’s Chromebooks through Google G Suite
Support the reimaging and configuration of desktop machines, laptops, iMacs and MacBook Pro’s
To assist staff and students with simple software support
To assist staff with the setting up of ICT equipment when required
To assist with setting up on laptops / computers for controlled condition lessons and exams
Make simple updates to the Trust Academy’s websites
To assist with the monitoring of the Trust’s Internet filtering system
To support staff with the creation of classroom resources when required
To carry out and maintain DSE assessments for staff when required
Keep up to date with technological developments in education
Deal with CCTV queries when requested in a confidential manner
To implement and promote the TMET policies and procedures relating to all areas of employment and service delivery
To work in a confidential manner when handling data
Maintain high professional standards of conduct, attendance and punctuality
To be willing to assist the IT team with any other reasonable duties when required
Quality Assurance and standards:
To set a good example in terms of dress, punctuality and attendance
To be professional when dealing with visitors, staff, students, outside agencies
To attend team and staff meetings as required
To be proactive in matters relating to health and safety
To implement and promote TMET and the academy’s policies and procedures relating to all areas of employment and service deliver
Additional Duties:
To play a full part in the life of TMET to support its distinctive aims and ethos and to encourage students to follow this example
To participate in induction training, staff review process and professional development opportunities
To comply with any reasonable request from line manager to undertake work of a similar level that is not specified in this job description
To undertake professional duties that may be reasonably assigned by the Head of IT (line manager)
Training:An apprenticeship consists of a full time role whilst being enrolled onto a course. The working week is scheduled 80% work, 20% online sessions. Training Outcome:A full time position will be offered after completion of the apprenticeship.
Level 4 Network Engineering apprenticeship available as part of progression. Employer Description:The Mead Educational Trust (TMET) is a highly respected multi-academy trust operating across Leicester and Leicestershire. Founded in 2014, it oversees a network of primary, secondary, and special schools. Its core mission is to promote social justice by providing a world-class education and equal opportunities for all children.Working Hours :Monday - Thursday 8.00am - 4.00pm and Friday 8.00am - 3.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Patience....Read more...
Ensuring that the IT Services service level agreement (SLA) is adhered to at all times
Assist with providing 1st- and 2nd-line helpdesk support on a daily basis
Responsible for ensuring that all IT helpdesk requests are logged using helpdesk software
Assist with the production of user documentation
Responsible for escalating support requests to an appropriate team member as and when required
Contribute to the smooth running of an out-of-hours IT support rota
Assist with ensuring that software updates and patches are applied to all PC’s on a monthly basis
Proactively react to any issues or problems detected whilst running antivirus software and taking the necessary actions
Responsible for the upkeep of the IT Asset Register, including hardware, software, audiovisual, and telephone systems
Assist with the implementation of IT projects as and when required
Contribute to the policing of IT quality standards throughout the firm
Assist the IT Services team by carrying out training duties as and when required
To provide support with general administration tasks to business support teams as needed
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average
Employer Description:EMW is a commercial law firm with offices in Milton Keynes, Northampton, Watford, London, and Brighton. Established in 1992, it provides a full range of legal services for businesses and individuals, and is a Certified B Corporation recognized for its commitment to high ethical and professional standards.Working Hours :Days and shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail....Read more...
Applications are invited from suitably qualified Consultant Histopathologists for a full time NHS post for the Department of Diagnostic and Molecular Pathology based in beautiful Truro, Cornwall.The laboratory is a designated centre for many Cancer sites and has full UKAS Accreditation. Receiving over 35,000 Histology, approximately 1,600 Diagnostic Cytology and 900 autopsy requests during 2023 and performing a wide range of molecular techniques. Applicants from both specialised and more generalised backgrounds will be considered, but an interest in GI &/or dermatopathology would be preferable.The plan is to install & implement digital Histopathology in 2025You will:Undertake Molecular automated PCR for theranostic work (e.g Idylla BRAF) and tumour expression analysis (e.g ALK in lung carcinoma) Provide an EUS and EBUS rapid onsite evaluation service for pancreatic, lung, adrenal & head/neckProvide Pathology support for Bowel Cancer Screening programme including age expansion and Bowel Scope ScreeningWork collaboratively with neighbouring hospitals which includes the procurement of an end-to-end digital Histopathology solution, which will connect all 5 Trusts within the region, facilitating the sharing of cases, MDT discussion & expert 2nd opinion. Person Requirements:- Full registration with a licence to practise with the GMC - FRCPath or show evidence of equivalent qualification- On GMC specialist register or within 6 months of interview date- Applicants that are UK trained, must also be a holder of a Certificate of Completion of Training (CCT), or be within six months of award of CCT by date of interview. Applicants that are non-UK trained, will be required to show evidence of equivalence to the UK CCT- Experience of undergraduate and postgraduate teachingIn addition to full NHS Employee Benefits, the additional advantages of working for this Trust include:– A generous relocation bonus up to £8,000 if applicable– Flexible working– Blue light card and NHS discountsJarrodean is a leading UK healthcare recruitment partner to the NHS and UK Independent Sector As a nurse-led consultancy our detailed understanding of the complexity of such specialist clinical roles places us in an excellent position to match your skills with the specific requirements of our Clinical Recruiting Managers.For an insight into Jarrodean as a Consultancy and for a summary of all current roles visit jarrodean.comIf this role is not for you, please remember we offer a generous £500 Bonus for any successful friend or colleague referrals.....Read more...
