2nd Line Infrastructure Engineer – Manchester area
Salary: £40-45k + Bens
Environment:- 2nd line Infrastructure, Lan, Wan, VMware, Azure, Fortinet, Cisco, SD-Wan, DNS, DHCP, VPN’s, Extreme Networks.
Remote, Site and office based, Hybrid Working.
We’re looking for an experienced and proactive 2nd Line Infrastructure Engineer to join our team. You’ll provide technical support, maintain core infrastructure systems, and resolve escalated issues from 1st line support.
Key Responsibilities:
• Deliver L2 support for data centre, network, and cloud infrastructure.
• Act as an escalation point for technical incidents and provide guidance to colleagues.
• Support and maintain technologies including LAN, WAN, WLAN, VMware, SAN, and security platforms.
• Liaise with customers, internal teams, and third-party suppliers.
• Maintain accurate documentation and contribute to service improvements.
Technical Requirements:
• Proven experience in infrastructure or network engineering within medium to large environments.
• Strong hands-on knowledge of Fortinet firewalls (FortiGate).
• CCNA certification preferred.
• Experience with VMware (vSphere, ESXi, vCenter).
• Solid understanding of TCP/IP, VLANs, DNS, DHCP, NAT, and routing (OSPF, BGP).
• Experience with VPNs, SD-WAN, and network monitoring tools.
• Desirable: Veeam, Fortinet NSE4, AWS or Azure experience.
Personal Attributes:
• Customer-focused with a proactive, can-do attitude.
• Strong communication, troubleshooting, and documentation skills.
• Flexible, organised, and able to manage multiple priorities.
• Eligible for security clearance (BPSS & NSV).
@mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology
@mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business.
For more information or a list of current vacancies, please see our web site at mecscomms.co.uk....Read more...
Your responsibilities will include:
Monitoring: Performance of 2nd Line Monitoring, completing assigned reviews in a timely manner and following up agreed management actions to completion
Risk Events: Supporting the team in the provision of 2nd line ‘support and challenge’ on all incidents reported by the business, ensuring (i) the root cause of the incident has been identified and the business is offered guidance and support in reducing the risk of recurrence; (ii) evaluation of whether a regulatory breach has occurred; and (iii) generation of MI In relation to reported and resolved incidents and breaches
Advisory: supporting the team on the provision of advice in response to queries from the 1st line, ensuring that enquiries are dealt with or escalated, as appropriate, in a timely, professional, and appropriate manner
Regulatory Reporting: Support the team with completion of the scheduled regulatory returns
Policy Framework: Supporting on the maintenance of the 2nd line risk and compliance policies and procedures and providing support and challenge to the 1st line on the development of their policies and procedures as required
Please note:
In order to complete this apprenticeship, you will require at least one of the following:
ICA International Advanced Certificate; or,
Degree or professional qualification in an appropriate discipline; or
Three years relevant work experience.
Training:
Training for the Level 6 Risk and Compliance Officer apprenticeship will take place both in the workplace and online
The apprentice will complete regular virtual training sessions with their training provider, supported by on-the-job learning and development activities in the workplace
Off-the-job training will typically take place one day per week (or equivalent) and will include a mix of interactive workshops, self-study and applied projects linked to the apprentice’s role
Training Outcome:
At Cirencester Friendly Society, we don't just offer a job, we offer a career path
We understand the potential in every individual, and we are committed to nurturing that potential. For the right candidate, upon successful completion of your apprenticeship, there will be an opportunity for a full-time position within our company
As your skills and experience grow, so do your career opportunities
We're looking forward to supporting someone at the start of their career
Employer Description:Being a mutual business means we’re member-owned and have no shareholders to pay – so every decision is made for people just like you. Adding value to your income protection contract is what matters most to us. With no shareholders, we are able to reinvest back into the business to improve our products and services.
We’re committed to providing the best service possible. Over the years, we’ve won numerous industry awards, and we aim to win many more in the future.Working Hours :Monday to Friday, 8.45am - 5.00pm with one hour for lunch weekSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Analysing complex data....Read more...
IT Support Engineer (2nd/3rd Line) CO Manufacturing Wakefield Competitive Salary + Benefits Mon – Fri, 40 hours a weekBenefits:25 days Holiday + Bank Hols | Health cash plan | Pension Scheme | Monthly Employee value awards up to £75 | Personal development programmes through courses and training | Free parking About us:CO Manufacturing is the manufacturing hub of the £60 million turn over Conservatory Outlet Group, producing high-quality windows, doors, and conservatory roofs for a network of leading home improvement retailers, new build sites and trade businesses across the UK. Based in Wakefield, we combine advanced technology with skilled craftsmanship to deliver exceptional products that help homeowners transform their living spaces.Our success is built on teamwork, innovation, and a commitment to quality at every stage of the process from design and production through to delivery. We’re proud to invest in our people, offering hands-on training, career development, and the opportunity to grow within a business that values hard work and new ideas. About the Role:We are looking for an experienced IT Support Engineer who can handle both 2nd and 3rd line support. You will be the person that mentors our 1st line engineer and who they turn to when issues need deeper investigation. You will take ownership of escalated tickets, diagnose and resolve complex technical problems and help prevent issues from reoccurring by identifying root causes.This is a hands on role based on site. At times you will need to work directly on the factory floor or complete basic physical tasks such as installing hardware or setting up equipment. Occasional travel to other Conservatory Outlet Group companies may also be required. Other responsibilities include:
Handling escalated support tickets from 1st lineTroubleshooting and resolving complex software, hardware and network issuesAdministering Windows Server, Active Directory, Group Policy and user permissionsSupporting Microsoft 365 and device management through Intune and Endpoint ManagerManaging installation, upgrades and system maintenance tasksDocumenting fixes and helping build internal knowledge basesProviding guidance and support to the wider IT team
What we are looking for:
Experience in a 2nd or 3rd line support roleStrong knowledge of Windows Server, Active Directory and Microsoft 365 administrationGood understanding of networking including routing, switching, VLANs, VPNs and firewallsFamiliarity with virtualisation platforms such as VMware or Hyper VConfident troubleshooting more advanced technical issuesAble to follow through on problems and take responsibility for outcomesClear communicator who can explain issues in a straightforward way
How to apply:Ready to start your career with us? Apply with your CV Please note EqualsOne are advertising this on behalf of Conservatory Outlet Group and are not acting as recruitment agency, all applications will come directly to Conservatory Outlet Group. INDLSEquals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.....Read more...
· To provide 1st, 2nd and 3rd line technical support, answering support queries via phone, email and live chat.
· To maintain a high degree of customer service for all support queries and adhere to all service management principles.
· To take ownership of user problems and be proactive when dealing with user issues.
· To log all calls on the ticketing system.
· Respond to enquiries from clients and help them resolve any Network, Server, hardware or software problems.
· Maintain a log of all calls taken.
· Maintain a log of any software or hardware problems detected.
· Support users in the use of Computer equipment by providing necessary training and advice.
· To allocate more complex calls to the relevant Support member if it cannot be resolved.
· To help arrange for external technical support where problems cannot be resolved in-house by liaising with relevant admin staff.Training Outcome:The successful candidate may be chosen to have a full-time role after completing their apprenticeship.Employer Description:What our team does is make business IT solutions that are easy and painless, because we understand the challenges you face.
Our transparent approach ensures we always advise and provide what is best for your business with room for scalability.Working Hours :Mon-Fri 8-4Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Team working....Read more...
Provide technical support to customers both internal and external through a range of communication channels
Communicate with all levels of stakeholders, talking them through steps to take to resolve issues or set up systems, keeping them informed of progress and managing escalation and expectations
Establish and diagnose ICT problems/faults using the required troubleshooting methodology and tools
Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras.
Support the roll out of upgrades or new systems or applications
Apply the appropriate security policies to ICT tasks in line with organisational requirements
Undertake the relevant processes with the relevant tools and technologies to resolve ICT technical issues
Document or escalate ICT tasks as appropriate to ensure a clear audit trail and progression of issues
Practice guided continuous self-learning to keep up to date with technological developments to enhance relevant skills and take responsibility for own professional development
Training:Your apprenticeship programme is with Keibra. Keibra deliver training onsite at our own premises in Burnley (BB11 5UB), with some sessions provided remotely as and when it is more suitable. The scenario based, face-to-face, practical training sessions means you can put your new skills into practice within a professional working environment and develop the competency you need to be an IT Support Engineer. You will also have a work mentor and 1-2-1 sessions with the trainers from Keibra.Training Outcome:Seriun have an amazing Career Progression policy of internal recruitment over external giving you the opportunity to progress into 2nd or 3rd line support roles, and they also have a dedicated Cyber team. Employer Description:Seriun is a leading Managed Service Provider of IT, telecoms, and cyber security solutions. Our objective is to provide proactive, effective solutions for these core technology services, which are a critical component to our clients’ success. We manage thousands of incidents, so our customers can focus on delivering exceptional service. We have recently taken extra steps towards offering a fully customer-centric service that has exceptional added value to our customers. We’re proud to go above and beyond the level of customer service offered by competitors of the same size. Our headquarters are in Lancashire and in 2020 we opened a new office in Manchester City Centre, giving great coverage to growing businesses across the Northwest and nationally across the UK. We’re an equal opportunities employer who values diversity. We don’t discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.Working Hours :Monday to Friday, 8.30am to 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working,Patience....Read more...
IT Support Technician – Field & Office BasedLocation: East & Mid Kent | Salary: Up to £35,000 doeContract: Permanent | Full-Time or Part-Time (Term-Time Only Considered)Hours: 08:30 - 16:30Driving Licence & Vehicle Required***Due to the nature of this role, you’ll be required to undertake a DBS check before start***Why Join?- Great pay + mileage paid at 44p per mile- Be part of a 25-year-old thriving business- Flexible work options to suit your lifestyle- Fully funded, fun staff events 2-3 times a yearAbout the Role:Love tech? Want to make a difference? As a Field-Based IT Support Technician, you’ll travel to schools across Kent, providing hands-on support with Microsoft PCs, servers, networks, and cloud systems. You’ll be the go-to expert for troubleshooting, installations, and tech guidance. No two days are the same in this fast-growing company!What You’ll Need:- 2nd & 3rd Line IT Support experience - Proficiency in Microsoft Server, Windows, Active Directory, and Group Policy and Computer Networking experience required - Full UK driving licence and your own car - Bonus: Apple knowledge!Ready for your next tech adventure? Call us today on 01304 200329 and take the first step!Westin Par is proud to promote diversity. Applicants must have the right to work in the UK.Westin Par values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies, we are acting as an Employment AgencyDue to the high volume of applicants applying for all roles, we can only reply to candidates with the most relevant skills and experience. If you have not heard back from us within 48 hours of your application, please assume that you have been unsuccessful on this occasion.....Read more...
Do you have IT/Telecoms Support experience? Do you have a good personality and hunger to grow within the business? If so, we want to hear from you!You will need to be located within an hour of South Woodford, London.About the RoleThe Comms Guys, a telecoms company based in South Woodford in London, are looking for a new 2nd line IT Support Technician to work within their current team to help manage their UK/US customers.The job includes maintaining and fixing local area networks, working with and programming SIP phones, proactively working on new projects to present to the team and basic understanding of network cabling. The day to day role is a general mixture of all of the above and requires someone with some past experience within an IT support team. The Comms Guys have offices in London and New York and there is potential throughout the year to help on installations in the UK/US. They have a fun young team and are looking for someone with a good personality and hunger to grow within the business.Salary & Benefits:
Basic Pay: £25k-£27kYou can also look forward to 20 days of annual leave, excluding bank holidaysLikely to travel to the US occasionally for installations (New York, Texas and Florida)
What We're Looking ForFluency in English is a requirement for this role. Candidates must currently reside within travelling distance of E18 1BY or be willing to relocate before employment commences.About the CompanyWith over 25 years of telecoms experience, we are one of the leading suppliers of Telecoms, in the UK and US, predominantly in London and NYC. We have the experience to advise and help all types of clients with every aspect of their communication needs. We have a fairly small, young and fun team of technical support and sales staff.Sound like You?If this comes across as the ideal job for you, we can't wait to hear from you. Join our fun, youthful team as we continue to thrive and set the standards in the telecoms industry.....Read more...
IT Support Technician – Field & Office BasedLocation: East & Mid Kent | Salary: Up to £35,000 doeContract: Permanent | Full-Time or Part-Time (Term-Time Only Considered)Hours: 08:30 - 16:30Driving Licence & Vehicle Required***Due to the nature of this role, you’ll be required to undertake a DBS check before start***Why Join?- Great pay + mileage paid at 44p per mile- Be part of a 25-year-old thriving business- Flexible work options to suit your lifestyle- Fully funded, fun staff events 2-3 times a yearAbout the Role:Love tech? Want to make a difference? As a Field-Based IT Support Technician, you’ll travel to schools across Kent, providing hands-on support with Microsoft PCs, servers, networks, and cloud systems. You’ll be the go-to expert for troubleshooting, installations, and tech guidance. No two days are the same in this fast-growing company!What You’ll Need:- 2nd & 3rd Line IT Support experience - Proficiency in Microsoft Server, Windows, Active Directory, and Group Policy and Computer Networking experience required - Full UK driving licence and your own car - Bonus: Apple knowledge!Ready for your next tech adventure? Call us today on 01304 200329 and take the first step!Westin Par is proud to promote diversity. Applicants must have the right to work in the UK.Westin Par values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies, we are acting as an Employment AgencyDue to the high volume of applicants applying for all roles, we can only reply to candidates with the most relevant skills and experience. If you have not heard back from us within 48 hours of your application, please assume that you have been unsuccessful on this occasion.....Read more...
Service Desk Engineer – Central Birmingham
3 month contract
£200 - £250 p/d (please note; this role is inside IR35)
Working with a well-known and public-facing organisation of circa 2000 IT end-users and multiple sites across the country, you’ll be part of a small team supporting users and resolving technical issues spanning all end-user-computing, infrastructure, business systems, telephony etc across multiple sites.
You will be working within a small and friendly IT team of very capable individuals dealing with tickets logged from internal users and resolving or escalating when required. You’ll be given the opportunity to rapidly progress your career and gain exposure to 2nd line responsibilities within a well established and thriving organisation.
Core responsibilities:
• Provide first point of contact technical IT support – both remotely and physically
• Support projects as required, such as a current laptop build and deployment project
• Ensuring that issues are being resolved in accordance to SLA’s and service excellence is upheld whilst ensuring all calls are accurately logged within the IT Service Management (ITSM) tool.
• Respond to service requests including resetting passwords, unlocking user accounts, managing access permissions from the O365 admin portal and installing software
• Maintain Active Directory including management of end-user accounts
• Perform basic security administration tasks
• Collaborate with 3rd parties when required, ensuring all problems are dealt with swiftly
Skills required:
• Previous experience working in a support role
• Experience supporting Microsoft Windows Server based Infrastructure
• Experience with Windows 10, Office 365, Active Directory
• Any basic networking knowledge (DHCP, DNS, TCP/IP) will be highly beneficial.
• Setup and administration of endpoints (laptops, desktops, mobile phones, tablets)
• Experience working in an ITIL environment (knowledge of Incident Management, Change Management etc), any ITIL certifications will be highly favoured
• Possess excellent communication skills with the ability to explain technical concepts to non-technical users
• Possess a positive can-do attitude and be able to communicate with users of all different technical levels....Read more...
Providing 1st & 2nd line support to staff and customers across IT and security systems.
Keeping our networks running smoothly with updates, patches, and upgrades.
Supporting remote users and apps – configuring, troubleshooting, and making sure things work.
Managing user accounts and access across our platforms.
Helping keep our 5,000+ devices connected and secure.
Looking after our VOIP system and CCTV video management systems.
Teaming up with external suppliers to get the right kit and support in place.
Pitching in with general admin tasks when needed.
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services.
Learn technical content that aligns to and is relevant to employers and the market.
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification.
Get an introduction to Windows, Linux and PowerShell.
Tools and technologies learnt: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.Employer Description:Are you looking to launch your career in IT, networking and security? We’re looking for an IT Support Apprentice to join our team, where you’ll gain hands-on experience supporting a range of IT and security systems.
Link Integrated is a leading provider of integrated security and technology solutions for businesses across the UK. From CCTV and access control to advanced networking and digital infrastructure, we help organisations stay connected and secure. You’ll be joining a friendly and professional team committed to developing your skills and supporting your long-term growth in the tech industry.Working Hours :40 hours (Monday to Friday. 8:30am to 5pm. 30 minute lunch break).Skills: Communication skills,IT skills,Problem solving skills,Team working....Read more...
Support identified children with their day-to-day needs, providing attuned and nurturing care in line with statutory guidance and individual plans. As an apprentice, you will develop the skills required to understand children’s behaviours, needs, and communication styles under the guidance of experienced staff.
Assist with 1:1 support in the classroom, helping to adapt learning activities so children can access the curriculum. You will work alongside teachers and teaching assistants, gradually building your confidence in delivering personalised support and learning strategies.
Help children with additional needs during before- and after-school provision, supporting them to settle, take part in activities, and transition calmly between parts of the school day. You will be supported in developing the skills to manage routines and create positive experiences for all children.
Work closely with the school’s inclusion team, contributing to interventions delivered outside the classroom. As part of your apprenticeship, you will learn how to support small-group and individual sessions focusing on behaviour, social skills, communication, and emotional development.
Training:
Qualification: Level 3 Teaching Assistant (SEND) Apprenticeship Standard
Functional Skills Level 2 in English and maths will be provided for those without GCSE Grade 4/C (or equivalent) if required
All learning delivered online/ remotely alongside the role
Training Outcome:Possible full-time employment for the right candidateEmployer Description:Inspire ATA is an official Flexi-Job Apprenticeship Agency, licenced by the Department for Education. Currently ranked 1st in the Rate My Apprenticeship Top 100 Apprenticeship Employers in the UK Award 2024-2025. Inspire ATA specialises in creating apprenticeship opportunities, where we recruit and employ the apprentice on behalf of our host clients, enabling us to offer additional support and a better experience for both the apprentice and the client as the experts in the industry. We arrange the most suitable and appropriate apprenticeship training from one of our partnered training providers.
If you are successful in securing an apprenticeship with Inspire ATA, it is important to understand that Inspire ATA will be your employer and the apprenticeship placement will be a separate organisation that simply hosts you as an apprentice.
As a Flexi-Job Apprenticeship Agency, Inspire ATA performs an important role in developing the UK labour market and it is our responsibility to ensure that talent is recognised, developed, and matched with business needs, whatever the background of the individual, irrespective of gender, race, disability, age, religion or belief, relationship orientation, marital or civil partnership status, pregnancy or maternity and gender reassignment. We are proud of the diverse nature of our business and work with clients to ensure that all candidates are treated with courtesy and respect.Working Hours :1 role is Monday - Friday 7.30am - 2.15pm (45 minutes lunch break)
2nd role is Monday - Friday 11.15am - 6pm (45 minutes lunch break)Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Applications are invited from suitably qualified Consultant Histopathologists for a full time NHS post for the Department of Diagnostic and Molecular Pathology based in beautiful Truro, Cornwall.The laboratory is a designated centre for many Cancer sites and has full UKAS Accreditation. Receiving over 35,000 Histology, approximately 1,600 Diagnostic Cytology and 900 autopsy requests during 2023 and performing a wide range of molecular techniques. Applicants from both specialised and more generalised backgrounds will be considered, but an interest in GI &/or dermatopathology would be preferable.The plan is to install & implement digital Histopathology in 2025You will:Undertake Molecular automated PCR for theranostic work (e.g Idylla BRAF) and tumour expression analysis (e.g ALK in lung carcinoma) Provide an EUS and EBUS rapid onsite evaluation service for pancreatic, lung, adrenal & head/neckProvide Pathology support for Bowel Cancer Screening programme including age expansion and Bowel Scope ScreeningWork collaboratively with neighbouring hospitals which includes the procurement of an end-to-end digital Histopathology solution, which will connect all 5 Trusts within the region, facilitating the sharing of cases, MDT discussion & expert 2nd opinion. Person Requirements:- Full registration with a licence to practise with the GMC - FRCPath or show evidence of equivalent qualification- On GMC specialist register or within 6 months of interview date- Applicants that are UK trained, must also be a holder of a Certificate of Completion of Training (CCT), or be within six months of award of CCT by date of interview. Applicants that are non-UK trained, will be required to show evidence of equivalence to the UK CCT- Experience of undergraduate and postgraduate teachingIn addition to full NHS Employee Benefits, the additional advantages of working for this Trust include:– A generous relocation bonus up to £8,000 if applicable– Flexible working– Blue light card and NHS discountsJarrodean is a leading UK healthcare recruitment partner to the NHS and UK Independent Sector As a nurse-led consultancy our detailed understanding of the complexity of such specialist clinical roles places us in an excellent position to match your skills with the specific requirements of our Clinical Recruiting Managers.For an insight into Jarrodean as a Consultancy and for a summary of all current roles visit jarrodean.comIf this role is not for you, please remember we offer a generous £500 Bonus for any successful friend or colleague referrals.....Read more...
Are you passionate about delivering exceptional service to customers? We're seeking a skilled an IT Field Service Engineer to join our team in Chesterfield.Your role will be pivotal in ensuring the smooth operation of ICT & AV equipment at client sites through preventative maintenance, repairs, and expert support. The role will predominantly be working with our education partners, so it may be of interest to someone who has a knowledge of working with schools and has an interest in making a difference to the use of technology in education.Benefits of Working with Us:
Annual Leave: We offer 20 days annual leave per year increasing 1 day per year up to a maximum of 25. In addition to this we close the business down over the school Christmas holidays - the team have to hold 3 days of their allowance back but get 2 weeks off fully paid (this normally accounts for an additional 7 -8 days paid holiday)Private Medical Insurance (PMI): It includes mental health wellbeing cover & Gym membership discountsMileage Allowance: Provided for business travelUniform: Provided for employeesFlexible Working: Championing a flexible working approach for all employees
Key Responsibilities:
Collaborate with the service department team to conduct preventative maintenance visits and repairs on ICT & AV equipment at client sitesInstall and monitor classroom equipment, maintaining efficient maintenance schedules, warranty logs, and repair arrangementsEnsure licensing checks are conducted in accordance with service level agreementsProvide advice, support, and handover information to clients and, when necessary, pupils on-siteLiaise with third-party suppliers and provide support for complex client issuesAssist clients and staff with new product demonstrations and training on hardware and softwareCreate backups on-site for clients and manage security measures and protection protocols for internet browsingPerform basic scheduled maintenance on audiovisual equipment and conduct fault finding with peripherals, offering remote 1st and 2nd line supportManage server and network operations both on-site and remotely, including installation of new cabling and decommissioning of redundant equipment and cabling
Skills and Experience:
Proficiency in Windows servers 2012-2022 and strong MS Office skills with knowledge of O365Comfortable using all versions of Windows and experience with Network Security TechnologiesFamiliarity with Hyper V / VM ware, Active Directory, Group Policy Management, DNS Configuration, and DHCP ConfigurationAdditional practical experience with WSUS Management, MDT / WDS capture, and Antivirus knowledge is advantageousKnowledge of routers, switches, iPad Deployment Solutions, and Apple Network Configuration is desirableAbility to diagnose failures, take corrective action, and repair on-site
Attributes:
Self-starter with the ability to drive projects to completion independentlyExcellent interpersonal skills with a strong focus on customer serviceMaintains professional standards of quality of work, personal presentation, and conductCollaborative team player with a customer-focused mindsetFlexible and adaptable to changing priorities and tasks
Join Us:If you're ready to take your career to the next level and be part of a dynamic team committed to excellence, we want to hear from you! Please submit your CV to the link provided & we will be in direct contact.Don't miss this opportunity to make a difference in the field of ICT & AV equipment services!....Read more...
Key Responsibilities:
Support daily routines and activities under guidance of qualified staff, creating a safe, engaging environment. Assist with care routines, observe development, and communicate professionally with colleagues. Be a positive role model and remain responsive to children’s needs
Contribute to the company’s vision by fostering respect, reflection, and psychological safety. Take accountability for your own behaviour, remain open to feedback and collaboration, and act professionally in line with this job description’s expectations
Early Years:
Interacts with children, using appropriate language and open body language
Provides a friendly, caring and relaxing environment in-order to encourage confidence, independence and help children to learn
Assists in maintaining a safe, clean and tidy nursery, ensures daily routines are adhered to
Assist in the completion of key person children’s development records where required
Adheres to all policies and procedures in relation to the safeguarding of children. Reports any concerns about children to the room leader, mentor or Safeguarding Officer
General:
Ensures that operational procedures are fully understood and consistently followed
Communicates effectively with parents and visitors where appropriate
Appropriately consoles children if they become upset, applying appropriate positive behaviour intervention techniques
Actively contributes as part of the team, attending team meetings and activities
Self-Management:
Studies a recognised early years qualification within one of the Bright Little Stars authorised apprenticeship paths and is wholly committed to the training programme
Is mindful of personal safety and safety of colleagues
Acts professionally, follows all employee guidance as set out in the Trainee Apprenticeship Handbook
Attends training courses to further personal development and meet statutory guidelines
Essential to role:
Good verbal and written communication skills
Empathetic, caring and friendly
Enthusiastic, positive attitude. Committed to providing excellent care and education
Ability to work as part of a team
Is keen to learn and complete all course deadlines as requested
Desirable to role:
Experience of working with children under the age of 5 years old
Training:
Level 2 Early Years Practitioner Apprenticeship Standard, including Functional Skills in English and maths if required
Training Outcome:
Could be a possibility for the right candidate to move into a full-time career in the Early Years sector
Employer Description:We are a vibrant and nurturing nursery dedicated to providing a stimulating and safe environment where every child can flourish. Our passionate team is committed to fostering curiosity, creativity, and a love for learning in our little ones. Join us in making a real difference in early childhood development!Working Hours :Option 1: 40 hours, Mon-Fri, shifts rotating 8am-5pm/9am-6pm
Option 2: 30 hours, Mon-Fri, shifts set 9am-3:30pm for 1st year, then 2nd year will increase to 40 hours.Skills: Communication skills,Attention to detail,Customer care skills,Team working,Patience....Read more...
Customer Operations Advisor Contract: Full-time, Permanent (Mon-Fri 9am – 5pm) Location: Norwich / Hybrid (3 days in office)Benefits: Pension, Health Plan, 5 weeks’ holiday, plus birthday day off, plus 8 paid Bank Holidays, Holiday Purchase Scheme, Gym discounts. About us Operating in the UK since 1993, Citation ISO provides professional consultation and support for Organisations that require a hassle-free and cost-efficient route to ISO Certification. We have proudly been delivering internationally recognised Management Systems for almost 30 years, with the aim of ‘making businesses better’. Our growth plans are ambitious, and we’re part of the private equity-owned Citation Group. Our customer base has grown significantly over the past few years, and this growth will continue – that’s where you come in. About You For this role, you will need the following key skills & attributes: • Previous demonstrable experience of delivering to KPIs, with a background in administration, customer service or support. • Your accuracy is a key strength. • You will have a passion for delivering exceptional service to customers and colleagues. • Motivated and resilient, adaptable, strong organisational skills with the ability to multitask/prioritise appropriately • You will love to build great relationships and build rapport easily, creating strong relationships with customers and colleagues using a collaborative manner to achieve desired results. Excellent listening and negotiation skills, along with good verbal and written communication skills • Ability to understand and retain complex procedures. • Natural problem solver and decision-making skills • You will have a high level of attention to detail and commitment to quality • Can do attitude • Computer literacy, including strong knowledge of Word, Outlook and Excel • Previous experience of working CRMs advantageous • Knowledge of ISO Certification advantageous, but not essential Purpose of the role The primary function of the role is to quote, contract and process existing client requests for mid-contract changes, including issuing new contracts and addenda in a timely response. Key tasks: • Mid-Contract enquiries; handling client queries who are already in contract, including advising on new account set up, any one-off services needed and ongoing audit requirements, quoting contract fee amendments, issuing new contracts or contract addenda and updating all relevant systems/departments with relevant changes • Contract Addendums: produce relevant client contract(s) and manage an accurate, timely return from client and update all relevant systems/departments with relevant changes • Process File checks of new sales; o Check all new sales approved for Citation BDM, Citation GIST and Norwich Sales to confirm that all relevant paperwork has been completed accurately and that Salesforce CRM and Filemaker records have been created correctly. - Confirm data accuracy by cross-checking contract values and relevant discounting with current Price Books. Confirm ASCB suitability by cross-checking new service form output versus reasons for seeking document, ensuring relevant problem resolution emails are retained on Salesforce. o Once all criteria have been met, create all relevant client files, documents, and Manager approve for Diary Management to be able to schedule appointments. • Work with Managers to resolve issues; Work with GIST Manager to resolve any queries associated with Citation GIST sales. Work with the Head of Sales to resolve any queries associated with Norwich and BDM sales. • Novation Agreements; produce Deeds of Novation and manage an accurate, timely return from client and update all relevant systems/departments with relevant changes • Change of Certificate Details; email Change of Certificate Details forms to the client, once receive,d process of pass to 2nd Line team for further review (i.e. change of cert scope) • Handle customer enquiries IVR option; ensure timely response times and aim to resolve queries on first contact • Live chat; provide live chat support • Customer communication; maximise the use of technology to ensure that customer contact is timely, professional and meets customer expectations e.g. live chat, email, etc. • Customer enquiries; progression of customer enquiries workstream, including sales and ISOMentor inboxes to ensure timely response, achieving internal targets and KPIs. • Client feedback; proactively help gather customer feedback data and report trends to Customer Operations Manager regarding the service provided, in order to ensure our customer journey continues to improve. • Personal development; ensure your own continuous professional development by keeping abreast of current retention and development techniques and trends • Any other duties as required Key Skills: • Motivated and target-driven with a proactive, can-do attitude• Strong attention to detail and confident handling data• Good communication skills (written and verbal)• Organised and able to manage multiple tasks effectively• Quick to learn new systems, products, and processes• Comfortable working cross-functionally in a team environment• Basic proficiency in Microsoft Word, Outlook, and Excel• Experience using CRM systems (Salesforce desirable)• Reliable, adaptable, and ready for any challenge....Read more...
Customer Operations Advisor Contract: Full-time, Permanent (Mon-Fri 9am – 5pm) Location: Norwich / Hybrid (3 days in office)Benefits: Pension, Health Plan, 5 weeks’ holiday, plus birthday day off, plus 8 paid Bank Holidays, Holiday Purchase Scheme, Gym discounts. About us Operating in the UK since 1993, Citation ISO provides professional consultation and support for Organisations that require a hassle-free and cost-efficient route to ISO Certification. We have proudly been delivering internationally recognised Management Systems for almost 30 years, with the aim of ‘making businesses better’. Our growth plans are ambitious, and we’re part of the private equity-owned Citation Group. Our customer base has grown significantly over the past few years, and this growth will continue – that’s where you come in. About You For this role, you will need the following key skills & attributes: • Previous demonstrable experience of delivering to KPIs, with a background in administration, customer service or support. • Your accuracy is a key strength. • You will have a passion for delivering exceptional service to customers and colleagues. • Motivated and resilient, adaptable, strong organisational skills with the ability to multitask/prioritise appropriately • You will love to build great relationships and build rapport easily, creating strong relationships with customers and colleagues using a collaborative manner to achieve desired results. Excellent listening and negotiation skills, along with good verbal and written communication skills • Ability to understand and retain complex procedures. • Natural problem solver and decision-making skills • You will have a high level of attention to detail and commitment to quality • Can do attitude • Computer literacy, including strong knowledge of Word, Outlook and Excel • Previous experience of working CRMs advantageous • Knowledge of ISO Certification advantageous, but not essential Purpose of the role The primary function of the role is to quote, contract and process existing client requests for mid-contract changes, including issuing new contracts and addenda in a timely response. Key tasks: • Mid-Contract enquiries; handling client queries who are already in contract, including advising on new account set up, any one-off services needed and ongoing audit requirements, quoting contract fee amendments, issuing new contracts or contract addenda and updating all relevant systems/departments with relevant changes • Contract Addendums: produce relevant client contract(s) and manage an accurate, timely return from client and update all relevant systems/departments with relevant changes • Process File checks of new sales; o Check all new sales approved for Citation BDM, Citation GIST and Norwich Sales to confirm that all relevant paperwork has been completed accurately and that Salesforce CRM and Filemaker records have been created correctly. - Confirm data accuracy by cross-checking contract values and relevant discounting with current Price Books. Confirm ASCB suitability by cross-checking new service form output versus reasons for seeking document, ensuring relevant problem resolution emails are retained on Salesforce. o Once all criteria have been met, create all relevant client files, documents, and Manager approve for Diary Management to be able to schedule appointments. • Work with Managers to resolve issues; Work with GIST Manager to resolve any queries associated with Citation GIST sales. Work with the Head of Sales to resolve any queries associated with Norwich and BDM sales. • Novation Agreements; produce Deeds of Novation and manage an accurate, timely return from client and update all relevant systems/departments with relevant changes • Change of Certificate Details; email Change of Certificate Details forms to the client, once receive,d process of pass to 2nd Line team for further review (i.e. change of cert scope) • Handle customer enquiries IVR option; ensure timely response times and aim to resolve queries on first contact • Live chat; provide live chat support • Customer communication; maximise the use of technology to ensure that customer contact is timely, professional and meets customer expectations e.g. live chat, email, etc. • Customer enquiries; progression of customer enquiries workstream, including sales and ISOMentor inboxes to ensure timely response, achieving internal targets and KPIs. • Client feedback; proactively help gather customer feedback data and report trends to Customer Operations Manager regarding the service provided, in order to ensure our customer journey continues to improve. • Personal development; ensure your own continuous professional development by keeping abreast of current retention and development techniques and trends • Any other duties as required Key Skills: • Motivated and target-driven with a proactive, can-do attitude• Strong attention to detail and confident handling data• Good communication skills (written and verbal)• Organised and able to manage multiple tasks effectively• Quick to learn new systems, products, and processes• Comfortable working cross-functionally in a team environment• Basic proficiency in Microsoft Word, Outlook, and Excel• Experience using CRM systems (Salesforce desirable)• Reliable, adaptable, and ready for any challenge....Read more...
