2nd Line Engineer – Sheffield ( 4 days per week onsite, 1 day per week WFH)
Up to £40,000 PA
IT department within a leading construction engineering business seeking a highly proactive and analytical 2nd Line Engineer to join them on a permanent basis.
You will be responsible for logging, diagnosing, and resolving issues with various hardware and software packages. This role involves providing technical support to 1st line IT support technicians, other IT functions, and external vendors, ensuring continuous high-level support across the business.
Key Responsibilities:
• Provide end-user support to VIPs and users via telephone, remote support, email, and face-to-face
• Prioritise and manage workflow through the ITSM system (ServiceNow)
• Conduct on-site technical investigations and escalate issues to ensure timely resolution
• Collaborate with IT team members and support 1st and 2nd line IT teams
• Install, update, maintain, and support various software packages and hardware
• Perform Active Directory administration and deploy software via Endpoint Manager
• Support SIP/VOIP telephony and video conference systems
• Configure and support iOS/Android mobile devices and 4G/5G dongles
• Assist with IT projects and maintain technical documentation
Qualifications and Skills:
• Microsoft certifications (desired)
• Experience with ITSM systems
• Proficiency in Windows Operating Systems, Active Directory, Office 365, and Microsoft Teams
• Understanding of anti-virus products, web gateway filtering, and networking concepts
• Strong communication, problem-solving, and customer service skills
• Ability to work under pressure and prioritize tasks effectively....Read more...
2nd/3rd Line Support Engineer – Sheffield
Are you a skilled IT support professional looking for your next challenge? Our client, a leading Software House based in Sheffield, is seeking a talented 2nd/3rd Line Support Engineer to join their dynamic team.
Key Responsibilities:
Manage and maintain Dell server hardware and Dell, Lenovo, and HP workstation hardware.
Configure and troubleshoot network switches, firewalls, access points, and ethernet cabling.
Administer and support common network services such as DNS, DHCP, and site-to-site VPNs.
Provide expert support for infrastructure and platform migrations between on-premise and hosted environments.
Collaborate with teams to utilize Microsoft Azure DevOps Server effectively.
What We’re Looking For:
Proven experience in 2nd and/or 3rd line IT support roles.
Strong hardware expertise in Dell, Lenovo, and HP technologies.
Solid understanding of network infrastructure and services.
Experience in migration pathways between on-premise and hosted platforms (desirable).
Knowledge of Microsoft Azure DevOps Server (desirable).
Excellent problem-solving skills and a proactive approach to IT challenges.
Why Join?
Be part of an innovative and supportive team in the heart of Sheffield.
Opportunity to work with cutting-edge technologies and infrastructure.
Competitive salary and benefits package.
Career development opportunities in a growing software house.
Location: London, UK / Remote Working
Salary: £30,000 - £35,000 + Bonus + Pension + Benefits
Applicants must be based in the UK and have the right to work in the UK even though remote working is available.
Noir continues to be the leading Microsoft recruitment agency; we can help you make the right career decisions!
NOIRUKTECHREC
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NC/RG/SE....Read more...
2nd Line Technical Support Engineer (Hybrid working)
An exciting opportunity for fast-tracked career progression has arisen with a leading IT Service Provider based near Leeds. Specialising Cloud, Connectivity, Unified Communications & Collaboration technologies and services, this industry leader has expanded rapidly through both organic growth and acquisition, and is in need of several further ambitious IT support analysts to provide technical support to their enterprise scale customers.
You will be a part of an energised and experienced IT support team, providing technical support for a broad range of leading cloud products and services, underpinned by excellent customer service. The business has a strong ethos of upskilling and hiring from within, working closely with you to plan and support your career progression within the organisation right from the outset. Many of the organisations senior technical specialists and managers have progressed rapidly from the service desk.
Role Responsibilities (condensed):
Offer a high level of technical IT support to a variety of clients at second-line level
Ensure incidents are resolved in line with SLAs
Escalate any unresolved issues to 3rd Line support
Ensure internal documentation is developed and maintained
Learning and development; staying up-to-date and expanding your technical knowledge
Required experience, skills and knowledge
Experience in a 1st/2nd line technical IT support role
Server, virtualisation and storage solutions
Cisco Networking – Switches / routers / firewalls
VoIP telephony solutions
…… The business provide and support many other technologies – these are the core requirements (full Job Description available)
Remuneration:
Salary of up to £27,500 PA rising to £30,000 after probation + 20% shift bonus uplift. Taking total package to around £36k after probation.
Excellent employment benefits package and supported learning, development and career progression.
Note that this is an onsite based position (near Leeds). Free parking onsite.
Hours of work: 2x day shifts from 7.00am to 7.00pm. 2x night shifts from 7.00pm to 7.00am This will be followed by a 4-day rest period. (Please note, 3 of these shifts can be remote)
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Provide support to inbound queries from existing and prospective candidates via email and social media, maintaining and improving candidate satisfaction.
Book candidates on Kaplan’s exams where required, reporting queries adhering to strict SLAs and escalating to 2nd line where necessary
Manage candidate complaints accordingly and in a timely manner, escalating where needed and following Kaplan complaint procedure
Complete administrative duties: raising invoices, processing bookings and arranging refunds where required
Provide additional support to candidates at key times such as live exams, booking windows etc.
Training:To meet the requirements of the Level 3 Business Administration apprenticeship programme you will need to spend 6 hours a week of your time undertaking off-the-job learning, which will include:
Formal training, including online learning and internal learning events
1-2-1s with your coach and line manager
Observing and shadowing colleagues
Writing up learning reflections for your portfolio
Training Outcome:
Full-time employment
Employer Description:Kaplan Financial is a British company providing training in accountancy and financial services. It was founded in 1958. Kaplan Financial is part of Kaplan, Inc., a subsidiary of Graham Holdings Company. Kaplan Financial has more than 48,000 students a year, both in the UK and overseas. It offers courses in 28 training centres throughout the UK as well as home study and online learning.Working Hours :Monday to Friday, 9.00am to 5.00pm.Skills: Communication skills,Attention to detail,Organisation skills,Administrative skills,Team working,Initiative....Read more...
Providing software support and installations covering Windows 10, Active Directory, Windows Server, Microsoft 365 (support, admin and migration), AWS, Virtualisation Hyper V / VMware
Complete customer change requests in line with agreed change management process and SLA’s
Progress and action all assigned tickets and ensure actions are fully documented in PSA tool
Escalate tickets where necessary to 2nd/3rd Line support
Update and create Knowledge Management documentation
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:• Learn on-premise and cloud-enabled technologies and services• Learn technical content that aligns to and is relevant to employers and the market• Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification• Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.Employer Description:Total Group International is a leading IT Support provider dedicated to bringing unlimited and trusted support plans to businesses looking to remove the burden of IT issues and help them focus on driving their core business.Working Hours :Days and shifts to be confirmed.Skills: Communication skills,IT skills,Customer care skills,Clean driving licence, own car....Read more...
Complete 1st Line Support Engineer tickets following company templates, checklists, and guidelines.
Diagnosing and resolving software and hardware faults.
Installing, configuring, and supporting desktops and laptops.
Ensure the correct categorisation of each ticket and update throughout the lifecycle of the ticket, escalating unresolved tickets to 2nd Line Support Engineers when required.
Document technical issues and resolutions.
Supporting users and their devices, ensuring that clients are kept up to date at all times and effectively manage their expectations.
Training:As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.
You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.
Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.Training Outcome:This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support Technician.
Employer Description:Aabyss Ltd is a leading tech innovator committed to pushing the boundaries of what's possible. They specialise in creating cutting-edge solutions that empower businesses and individuals to thrive in the digital age. With a focus on innovation, collaboration, and continuous learning, they’re shaping the future of technology, and they want you to be part of their journey!Working Hours :Monday - Friday, shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Problem solving skills,Team working....Read more...
Complete 1st Line Support Engineer tickets following company templates, checklists, and guidelines
Diagnosing and resolving software and hardware faults
Installing, configuring, and supporting desktops and laptops
Ensure the correct categorisation of each ticket and update throughout the lifecycle of the ticket, escalating unresolved tickets to 2nd Line Support Engineers when required
Document technical issues and resolutions
Supporting users and their devices, ensuring that clients are kept up to date at all times and effectively managing their expectations
Training:As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.
You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.
Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.Training Outcome:This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support Technician.Employer Description:Aabyss Ltd is a leading tech innovator committed to pushing the boundaries of what's possible. They specialise in creating cutting-edge solutions that empower businesses and individuals to thrive in the digital age. With a focus on innovation, collaboration, and continuous learning, they’re shaping the future of technology, and they want you to be part of their journey!Working Hours :Monday to Friday. Shifts tbc.Skills: Communication skills,IT skills,Problem solving skills,Willingness to learn....Read more...
NOT SUITABLE FOR COMPUTER SCIENCE GRADUATES
As a Service Desk Technician, you’ll work with cutting-edge hardware and software, ensuring minimal downtime for our clients. With your friendly and professional approach, you’ll interact with end-users, providing outstanding support and maintaining our reputation for excellence.
Key Responsibilities:
•Premier Client Engagement: Act as the primary point of contact, addressing enquiries and technical concerns with professionalism.
•First-Class Remote Support: Provide exemplary 1st line support via remote access tools, swiftly resolving IT issues.
•Expert PC/Laptop Assembly, Repair, and Troubleshooting: Construct, repair, and troubleshoot systems to maintain optimal performance.
•Collaborative Project Support: Assist 2nd and 3rd line technicians, fostering a cohesive team environment.
•Superior Customer Service: Deliver exceptional service, exceeding client expectations.
•Problem-Solving and Analysis: Identify and resolve issues using critical thinking and innovative solutions.
•Documentation and Reporting: Maintain accurate records and provide comprehensive reports.
•Promote Excellence: Foster a culture of collaboration, improvement, and ethical standards.
Skills and knowledge required:
•Proficiency in Microsoft Desktop Operating Systems, including Windows 7/8/10 and Windows 11, is essential for troubleshooting and providing support.
•Familiarity with server operating systems (Server 2022/2019/2016/2012/2008) and key technologies (DHCP/DNS) is preferred.
Experience with Microsoft 365 is highly desirable.
•Strong timekeeping and communication skills are necessary for effective collaboration.
•Ability to work calmly under pressure ensures efficient problem-solving.
•Passion for continuous learning and expanding IT knowledge is crucial.
•Excellent customer-facing support skills enhance the overall experience.
•Adaptability and flexibility in dealing with evolving technologies and diverse client needs.
Security Checks:
LaneSystems require staff to complete DBS & BPSS Checks, this will be completed by LaneSystems following acceptance of an offer from the candidate.
The Package:
As part of this exciting opportunity, the selected candidate will enjoy an enticing package that includes:
•Salary: £15,000
•Continuous Learning: Access in-house and online training (Microsoft, Sophos, Watchguard) to enhance your skills.
•Health Care Scheme: Prioritize your well-being with our comprehensive health care benefits.
•Private Medical Insurance: Enjoy coverage after 1 year of employment, ensuring peace of mind.
•Extra Annual Leave: Celebrate your commitment with an additional day off per year employed.
•Enjoy complimentary Soft Drinks, Tea and Coffee.
•Breakfast items provided to help get your day started.
Join our dynamic team as a Service Desk Technician, providing first-class IT support to a diverse client portfolio. You will have the opportunity to enhance your technical skills, enjoy a competitive salary, comprehensive benefits package, and continuous learning opportunities.
Note:
Please note that this position requires daily attendance at our office. Remote or home working is not possible for this role. Applicants must be able to commute to and work from our office every day.
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Your responsibilities will be varied, providing 1st and some 2nd line support to all staff, contractors, and clients of Harlequins Football Club Limited. You will manage multiple tasks simultaneously, ensuring a proactive and efficient service.
The Responsibilities:
Deliver high-quality frontline IT support for all Harlequins staff and contracted third party suppliers using Harlequins IT infrastructure across a variety of operating systems used within the club.
Take ownership of logging, managing, and responding to support tickets promptly ensuring timely resolution in line with defined service levels.
Provide support for internal Audio Visual (AV) systems used around the club and conference facilities.
Provide match day and event support when required.
Creation of new user accounts, following new starter process and corresponding lever process.
Provide support for new IT applications and current system updates.
Maintain accurate records across all systems to ensure licensing compliance.
Create and maintain procedural documentation, user guides and relevant reports.
Create purchase orders for IT hardware/software.
Maintain the Club’s IT Asset Register for new assets and disposals.
Update the IT knowledge base and other support materials.
Provide Microsoft 365 support, including Entra, Exchange, SharePoint, OneDrive, and Office, Teams.
Conduct ongoing maintenance of systems to enhance operational efficiency.
Ensure safe and effective use of systems by users, aligned with Club policies.
Coordinate with third parties to maintain system functionality.
Advise staff on accessing information and provide training on business systems.
Manage and monitor the Club's mobile and telephony users
Match Day Responsibilities:
Monitor systems to meet full match day operational needs.
Provide IT operational support on match days.
Assist in the development of contingency plans to ensure business continuity.
Harlequins is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of gender, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.Training:Apprentices will be required to attend college 1 day per week at Richmond Upon Thames College completing necessary mandatory training and units associated with the apprenticeship.
The apprentice will be required to complete:
Work towards gaining a full qualification
Employment Rights and Responsibilities
Skills, Knowledge, and Behaviours
Standard and End Point Assessment
Other training will be provided by the employer as required to enable the fulfilment of the job role.Training Outcome:
Could lead to a permeant position upon successful completion of the apprenticeship.
Employer Description:Founded in 1866, Harlequins is one of the most iconic rugby club’s recognised around the world and is proud to be a founding member of the RFU, boasting more Presidents than any other club, as well as a healthy dose of current and legendary Men’s and Women’s international players.As leaders of the game, we are ambitious to build on our success. To do this we move at tempo, we are unconventional in our thinking and approach and we recognise the value that each role in the team plays in delivering success.Working Hours :Monday - Friday, shifts to be confirmed.Skills: IT skills,Communication skills,Analytical skills,Team working,Creative....Read more...
Applications are invited from suitably qualified Consultant Histopathologists for a full time NHS post for the Department of Diagnostic and Molecular Pathology based in beautiful Truro, Cornwall.The laboratory is a designated centre for many Cancer sites and has full UKAS Accreditation. Receiving over 35,000 Histology, approximately 1,600 Diagnostic Cytology and 900 autopsy requests during 2023 and performing a wide range of molecular techniques. Applicants from both specialised and more generalised backgrounds will be considered, but an interest in GI &/or dermatopathology would be preferable.The plan is to install & implement digital Histopathology in 2025You will:Undertake Molecular automated PCR for theranostic work (e.g Idylla BRAF) and tumour expression analysis (e.g ALK in lung carcinoma) Provide an EUS and EBUS rapid onsite evaluation service for pancreatic, lung, adrenal & head/neckProvide Pathology support for Bowel Cancer Screening programme including age expansion and Bowel Scope ScreeningWork collaboratively with neighbouring hospitals which includes the procurement of an end-to-end digital Histopathology solution, which will connect all 5 Trusts within the region, facilitating the sharing of cases, MDT discussion & expert 2nd opinion. Person Requirements:- Full registration with a licence to practise with the GMC - FRCPath or show evidence of equivalent qualification- On GMC specialist register or within 6 months of interview date- Applicants that are UK trained, must also be a holder of a Certificate of Completion of Training (CCT), or be within six months of award of CCT by date of interview. Applicants that are non-UK trained, will be required to show evidence of equivalence to the UK CCT- Experience of undergraduate and postgraduate teachingIn addition to full NHS Employee Benefits, the additional advantages of working for this Trust include:– A generous relocation bonus up to £8,000 if applicable– Flexible working– Blue light card and NHS discountsJarrodean is a leading UK healthcare recruitment partner to the NHS and UK Independent Sector As a nurse-led consultancy our detailed understanding of the complexity of such specialist clinical roles places us in an excellent position to match your skills with the specific requirements of our Clinical Recruiting Managers.For an insight into Jarrodean as a Consultancy and for a summary of all current roles visit jarrodean.comIf this role is not for you, please remember we offer a generous £500 Bonus for any successful friend or colleague referrals.....Read more...
Catfoss Recruitment Ltd are currently in partnership with a globally respected company that is looking to recruit an Assistant Technical Manager / Technical Product Manager on a permanent basis to their expanding team.Our client is an established leader in innovative communication technology. They provide on-site solutions including paging systems, two-way and digital mobile radio systems, critical alarms, staff paging, waiter-call systems, call button solutions and Gen2 messaging software. Their solutions are found in 5-star hotel chains, investment banks, household-name retailers, super-yachts, football stadiums, global restaurant groups, universities, and many other industries and sites around the world.We are looking for a qualified Electrical/Electronic Engineer to act as the Subject Matter Expert for our products and solutions, serving as the liaison between our Technical/R&D Manager and the Production, Sales & Marketing, and Operations departments. This person will become the Technical Manager's proxy and will be the first point of contact with Production for the introduction of new products, improvements, changes in build or configuration, quality assurance etc.Assistant Technical Manager / Technical Product Manager – Roles & Responsibilities:This is a varied role which requires both deep electrical engineering knowledge as well as people-management experience. Responsibilities include:• Own the interface between the Technical and Operations Departments, ensuring successful integration of technical improvements, new products, programming updates etc into Production • Assist the Technical Manager with all new software and hardware products to be operationally assessed as part of technical sign-off procedure• Creation, delivery and control of technical documentation and procedures• Perform regular inspections and assessments to ensure quality control / assurance standards are met• Provide in-house technical support for Sales, Marketing, 2nd-line Technical Support, Field Engineers and Production • Deliver training to improve technical understanding and introduce new products Assistant Technical Manager / Technical Product Manager - Professional Attributes: • Strong technical aptitude: ability to convey build & installation process to Production and Installation Engineers• Ability to collaborate and communicate effectively with technical and non-technical colleagues and company leadership• Demonstrated capability to learn new practices quickly and efficiently• Leadership and vision in managing staff, projects, and initiatives• Commitment to high standards and a diverse workplace• Excels at operating in a fast-paced environmentAssistant Technical Manager / Technical Product Manager - Experience: • Understanding and hands-on capability of RF technology, paging systems, two-way radio systems and IT hardware /software solutions• Experience in electrical/electronic production process and best practices• Experience working in an ISO-certified environment • At least 4 years in a similar role, with at least 2 years in a supervisory positionAssistant Technical Manager / Technical Product Manager - Professional Qualifications / Accreditations:• Minimum HND in Electronic Engineering (or equivalent)• Electrical awareness/qualification (ECS is desirable)Assistant Technical Manager / Technical Product Manager previous suitable job titles: Technical Manager, Product Manager, Senior RF Engineer, Lead RF Engineer, Principal RF Engineer, Electronic Technical Manager, Electronic Product Manager, Lead Electronic Engineer, Principal Electronic Engineer, Senior Electronic EngineerCommutable from Watford, Borehamwood, North London, St Albans, Welwyn Garden City, Stevenage, Luton, Hemel Hempstead etc...Please apply ASAP....Read more...
