2nd Line Support Jobs   Found 2 Jobs, Page 1 of 1 Pages Sort by: Relevance Date

IT Support Technician

IT Support TechnicianSalary: c. £25,000 - £26,000Based: Dinnington, Sheffield (S25)Starting out in IT support and looking for a place where you'll learn, not just reset passwords all day?Enjoy helping people and getting to the bottom of a problem?Want to join a well-established, growing MSP where you're a name, not a number?Let's have a conversation about your next career move.Who are we? Our client is a Managed IT Services provider based in Dinnington, South Yorkshire. They have been supporting SMEs across Sheffield, Doncaster, Lincoln and the surrounding areas for over 15 years.They are a team of nine, so you'd be the tenth. Our client is ISO 9001 certified and hold Cyber Essentials Plus and IASME Cyber Assurance. They are also growing into Managed AI Services with Microsoft Copilot and AI agents, so there's plenty going on and lots of room to develop.Our client’s helpdesk is the first point of contact for their clients. That makes this role central to how our clients customers experience, and your contribution really matters.What you'll be doing Answering calls, emails and tickets from client end users, and logging, prioritising and updating tickets clearly.Diagnosing and resolving first-line issues such as password resets, MFA, Outlook and Teams problems, printers, and basic Windows and connectivity faults.Microsoft 365 user administration: setting up new starters and leavers, licences, mailboxes, shared mailboxes and permissions.Preparing and deploying laptops and desktops, including Intune enrolment, with training provided.Escalating more complex issues to the 2nd and 3rd line engineers with good notes, and learning from how they're resolved.Keeping client documentation and knowledge base articles accurate and up to date.Occasional onsite visits to set up equipment or support users.Suggesting ways our client can improve their processes and the service they give their clients. What we're looking for Some experience in an IT support or helpdesk role. An apprenticeship, college course or home-lab experience also counts.A good grounding in Windows and Microsoft 365, or a keen interest in learning them.A basic understanding of networking, such as IP addresses, DHCP, DNS and Wi-Fi.Excellent customer service. You're patient, friendly and can explain things clearly to non-technical people.Organised, reliable and punctual, with good time-keeping.A genuine love of solving problems and a desire to keep learning.A full driving licence, for occasional client visits within about an hour of Dinnington. Nice to have (but not essential) CompTIA A+, Microsoft 365 Fundamentals (MS-900) or similar.Experience with a ticketing system or remote support tools.Exposure to Intune, Entra ID or Azure. What you'll get Hands-on training and a clear path towards 2nd line.Support with certifications.Exposure to cyber security and AI projects you won't get at most entry-level roles.A small, friendly team where your ideas are heard. If this sounds like you, we'd love to hear from you! Apply now with your updated CV.    INDLSEquals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful. ....Read more...

Line Operator

JOB DESCRIPTION DAP has an exciting opportunity for Machine Operators at our Baltimore Plant! Our associates enjoy competitive pay in addition to a comprehensive benefits package that includes: Pension Plan 401k with Company Match Health/Dental/Vision Insurance Paid Parental Leave Stock Purchase Plan ...and much more! This position supports the plant's manufacturing operation by ensuring the various packaging and filling equipment runs smoothly and minimizes downtime. Below is the available shift schedule: 2nd Shift (Monday to Thursday 3:00 PM - 1:00 AM) Overtime is available/required. Associates earn double-time pay for all hours worked in excess of 50 hours in your standard work week! Responsibilities: Operates a variety of packaging and filling lines including: placing of packaging on the line, monitoring the filling operation, packing-off finished product, performing quality checks and assisting in the cleaning and changeover of the line. Assists in maintaining an accurate inventory by proper reporting of material usage, minimizing waste, reporting any spills, and ensuring all items per case and cases per pallet counts are accurate. Utilize RF scanner and SAP system. Maintain production logs to accurately record downtime/issues. Completes all paperwork accurately. Performs housekeeping duties to ensure a neat and orderly work area. Abides by all departmental and plant safety rules. Works in other areas as required by business needs. Requirements: Previous experience in a manufacturing environment Must be able to lift up to 50 lbs. regularly and stand for periods of up to 3 hours at a time Ability to climb steps/ladders Must wear required PPE at all times throughout the shift (safety glasses, ear plugs, steel-toed shoes) Excellent communication skills and ability to work well with others Pay Rate: $20.09/hr About DAP DAP is a market leading manufacturer, innovator and marketer of home repair and construction products including caulks, sealants, spray foam insulation, adhesives, and patch and repair products. DAP is part of RPM International Inc., a $6.1 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services. You will find DAP products in the hands of professional painters, remodelers, builders, and do-it-yourselfers, and in 60,000 retail outlets, ranging from home centers and mass merchandisers to your local hardware, pro contractor channels and paint stores. DAP's eight manufacturing and distribution facilities in the United States of America and Canada service North America and the world. At DAP, we hire the best people and give them a collaborative and rewarding work environment that empowers them to succeed! We support associates in continuous professional growth and collaborate on the steps it takes to get to the next level in their careers. Our associates enjoy a comprehensive benefits package including 401(k) with company match, pension, paid parental leave, competitive health insurance rates, employee stock purchase plan, tuition reimbursement, free wellness programs and more! Learn more about DAP's history, culture and benefits at www.dap.com/careers/ DAP - On the job since 1865.Apply for this ad Online! ....Read more...