IT Support Analyst
End User Technical Support
Didcot, Abingdon, Oxford, Oxfordshire
@mecscomms is recruiting for a contract – End User Support Specialist& IT Support Analyst to provide technical assistance & ensure the smooth operation of IT systems within a large Global Enterprise environment. The role involves 1st & 2nd line support, troubleshooting hardware & software issues, managing user accounts, supporting LAN/WAN networks & optimising the end-user experience across Microsoft 365, M365, MS Active Directory, Windows & Mac OS environments & wireless technologies.
If you’re experienced in the management, administration, support, monitoring, troubleshooting, installation, configuration, deployment & rollout of IT services across: Microsoft Windows Server, Microsoft Exchange, Active Directory, Azure, SQL, Office 365, M365, SCCM, Skype, MS Teams, IP Networking, Cisco, Firewalls, Routing, Switching etc. I'm keen to hear from you.
Position: Technical Support, Helpdesk, Desktop Support, Service Desk Engineer, IT Support, 2nd Line.
Location: Didcot, Abingdon, Oxford, Oxfordshire, OX14 4SE
Base: Office based on site, 5 days per week
Nature: Full time, temporary contract, Inside IR35
Duration: 24+ month contract
Hours: Monday – Friday, 09.00 – 17.30
Gross Rate: £30.00 per hour
Environment: IT, Technology, Cloud, Hosted Services, Internet, Technical Support, Helpdesk, Service Desk, Microsoft Windows Server, Microsoft Exchange, Active Directory, Azure, SQL, Office 365, M365, SCCM, Skype, MS Teams, IP Networking, Cisco, Firewalls, Networking, Routing, Switching, Load balancers, Netscaler, F5, VMware, vSphere, Hyper-V, Azure, AWS, Storage, SAN, NAS, Citrix, Xenapp
Key Activity:
• Desktop support
• Troubleshooting
• Problem solving
• Diagnostics
• Hardware & software management
• Networking
• Installation, maintenance & configuration
• System monitoring
• IT inventory management
• Knowledgebase maintenance
• Trouble ticket management
Overview:
The technical support specialist will have responsibility for providing IT technical assistance to clients, either remotely or in person, through various channels like deskside in person, via phone, email, or chat. Typically you'll be involved in troubleshooting, problem-solving & providing customer support for technology issues, requiring strong communication, analytical, & problem-solving skills.
Responsibilities:
• Provide first-line technical support to end-users, in person or via email, phone or chat
• Diagnose, troubleshoot & resolve hardware & software issues
• Install, configure & maintain computer systems, applications & peripherals
• Manage user accounts, permissions & access control within Active Directory
• Assist with the setup, deployment & maintenance of IT equipment (laptops, printers, mobile devices)
• Support LAN/WAN network connectivity & troubleshoot wireless connectivity issues
• Document & track support requests using a ticketing system, ensuring timely resolution
• Provide user training on IT systems, security best practices & new technologies
• Ensure compliance with IT policies & cybersecurity protocols
• Collaborate with cross-functional IT teams to resolve complex issues & improve system performance
• Assist with software updates, patches & system upgrades
• Conduct routine system checks to ensure optimal performance & security
• Participate in IT projects, system migrations & business-wide technical initiatives
Candidate Profile:
Candidates should possess previous experience within a Technical Support, Helpdesk or Service Desk environment to a 2nd line level. You’ll need strong analytical & problem solving skills with the ability to manage multiple, concurrent tasks.
You’ll be experienced in deskside customer support, administration, support, monitoring, trouble shooting, installation, configuration, deployment & rollout of virtual & on premise solutions. Your skills, experience & attributes should include as many of the following as possible:
• Bachelor’s degree in Information Technology, Computer Science or a related field
• Experience in technical support, customer support or network troubleshooting
• Strong knowledge of Windows & Mac OS environments
• Familiarity with Microsoft 365 administration, Active Directory & cloud-based applications
• Network & Infrastructure solutions (LAN, WAN, Wireless, Internet, Connectivity, MPLS, SD-WAN)
• MS communication & collaboration suite (Azure, M365, O365, Teams, Skype, Active Directory)
• Cyber security (intrusion prevention & detection, threat management, PCI compliance)
• Unified Communications (unified comms, contact centre, IP telephony, Teams, Skype)
• SharePoint administration
• TCP/IP networking, switches, routers, firewalls & protocols
• Experience with remote support tools & IT ticketing systems
• Knowledge of ITIL best practices (preferred)
• Certifications such as Microsoft Certified Professional (MCP), CompTIA A+ or ITIL Foundation are a plus.
@mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology
@mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business.
For more information or a list of current vacancies, please see our web site at mecscomms.co.uk
....Read more...
· Providing first-line IT support to internal and external users via phone, email, messaging, and video calls.
· Troubleshooting hardware and software issues using IT service management tools like Halo ITSM.
· Assisting with password resets, user account management, and software installations.
· Installing, configuring, and upgrading hardware components (RAM, CPU, GPU, PSU) and peripheral devices (printers, Bluetooth devices, etc.).
· Supporting networked devices, including routers, switches, firewalls, and UPS systems.
· Maintaining wired and wireless network configurations.
· Assisting with IT security tasks, including multi-factor authentication and antivirus configurations.
· Documenting IT tasks, escalations, and resolutions using IT service management platforms.Training Outcome:Possible full-time position within the business and progression onto Level 4. Employer Description:Wedge Group Galvanizing Ltd is the UK’s largest hot-dip galvanizing organisation, with 14 sites nationwide. For over 150 years, they have provided essential corrosion protection for steel structures, from street furniture to major infrastructure projects like bridges and stadiums. As a family-owned business, they are committed to fairness, trust, and long-term career development for their employees.Working Hours :Monday to Friday, 9am to 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Team working....Read more...
Telecoms Field Network Engineer
Critical Network Infrastructure
Central & South Scotland – Edinburgh, Glasgow, St Andrews & Stirling
@mecscomms is recruiting a contract - field based, telecoms network & critical infrastructure engineer, to work on behalf of a Global IT, Technology & Telecom service provider. The role has ownership for the repair, maintenance & improvement of critical telecommunications network infrastructure across various comms room, data centre, POP, fibre exchange, base station, tower, substation, transmission & distribution sites throughout the Central & South Scotland regions.
Providing assurance activities, routine maintenance & customer order fulfilment, this hands-on technical field engineering role will be responsible for the installation, support & maintenance of telecommunications infrastructure, including LAN, WAN, Fibre Optics, DC chargers, PDH, SDH, Comtel, Microwave radio, Nokia sub-rack technologies, Cisco equipment, particularly within high-voltage environments such as electrical substations (11kV–400kV), data centre & exchange sites.
If you’re a Field Engineer with a passion for telecommunications, networking, power systems & electronics & experience with: copper & fibre optic cable installation, Main Distribution Frame (MDF) engineering, network testing, patch panel & network rack configuration, mobile & fixed network equipment, wireless access point implementation, power system installation & electrical & electronic system setup etc. I'm keen to hear from you.
Position: Telecoms Field Engineer, Network Maintenance Engineer, Installation Engineer, Field Service Engineer, Network Assurance Engineer
Location: Field based – Scotland - Edinburgh, Glasgow, St Andrews & Stirling
Mobility: A full UK driving licence is required
Nature: Full time, temporary contract, Inside IR35
Hours: OOH & unsociable hours work is required
Duration: 24+ month contract
Gross Rate: Negotiable dependant on experience
Security Clearance: SC or BPSS level clearance (or eligibility for clearance) is essential
Key Activity:
• Project management & delivery
• Routine maintenance
• Repair & fix
• Support & troubleshooting
• Assurance activities
• Support network installations
• Solution implementation & configuration
• Technical testing
• Order fulfilment
• Process management
• Governance & control
Overview:
As a Field Engineer, you will be responsible for the installation, maintenance & support of cutting-edge telecommunications & network infrastructure across Central & South Scotland, covering key locations along the Edinburgh & Glasgow corridor. This is a 24/7 operational role, requiring flexibility for on-call standby duties.
Responsibilities:
• Operational activities including Network configuration & integration of customer equipment
• Ensure the project is completed to the quality & health & safety standards required
• Complete project documentation as required by the project engineer
• Monitor progress against plans & recommend corrective actions
• Identify issues & risks & escalate appropriately
• Provide timely & quality communication to all stakeholders
• Ensure technical, test & quality plans as agreed are delivered to the project engineer
• Ensure the necessary project administration is carried out
• Provision of assure activities on 24 x 7 x 365 basis adhering to our agreed contractual SLA targets
• Completion of nominated RMI activities
• Recommend improvements & cost reductions were identified
• Completion of customer minor orders
• Carry out pre & post configuration testing to ensure error free installation
• Provide technical representation at customer & project related meetings
• Ensure quality assurance is maintained
• Maintain associated customer & network documentation
• To be part of a stand-by (on-call) rota supporting the business out of hours
Candidate Profile:
Candidates will be considered from a range of backgrounds but ideally, you’ll have previous network implementation engineering experience ideally gained within an ISP, Network Service Provider, Managed Hosting, Telecom, Technology, ICT, Cloud, Systems / Network Integrator or similar type of technology managed services provider. Your professional or academic experience is likely to include some of the following:
• HNC in Telecommunications (or equivalent professional qualification)
• Experience as a Field Engineer in telecoms, utilities or data centre environments
• LAN & WAN internetworking skills
• Exposure to Cisco, Alcatel, Nokia, Comtel or similar vendor kit
• Knowledge of network installations, DC chargers, PDH, SDH & sub-rack technologies
• Exposure to fibre optic, radio HRF or microwave radio networks
• Operational Telecoms in a Power System Environment (PDH, SDH, MPLS-TP)
• Power Systems including SCADA & protection
• Proficiency in DC & AC technologies
• Extensive experience in network installation & support
• Strong customer service, problem-solving & communication skills
• Ability to work independently & within a structured team environment
• It is essential for candidates to currently hold OR be eligible to pass BPSS (Basic Check) & SC level security clearance checks.
@mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology
@mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business.
For more information or a list of current vacancies, please see our web site at mecscomms.co.uk
....Read more...
KEY RESPONSIBILITIES AND ACCOUNTABILITIES:
Provide technical support: Assist in diagnosing, troubleshooting, and resolving hardware and software issues faced by users, ensuring minimal disruption to their workflow
Hardware and software maintenance: Assist in the installation, configuration, and maintenance of computer systems, including operating systems, applications, and peripheral devices
IT infrastructure management: Support the setup and maintenance of network infrastructure, including switches, routers, and wireless access points
User account management: Assist in creating, modifying, and disabling user accounts, ensuring proper access permissions are maintained
Helpdesk support: Respond to IT support requests, log incidents, and follow up on pending tickets, providing timely and effective solutions to end-users
Documentation and reporting: Maintain accurate records of IT assets, service requests, and technical documentation, contributing to knowledge management and continuous improvement
IT projects and upgrades: Support the implementation of IT projects, including hardware or software upgrades, system migrations, and new technology rollouts
IT security: Adhere to security policies and assist in the implementation of security measures, including user awareness and compliance
Collaborate and learn: Work closely with the IT team, collaborating on projects, sharing knowledge, and learning from experienced technicians in the field
Professional development: Engage in ongoing training and self-study to enhance technical skills and knowledge, actively working towards achieving industry certifications
The post holder is required to support and encourage the ethos and objectives, policies and procedures of the Trust and each academy as agreed by the Board of Directors and Local Governing Bodies
ESSENTIAL CRITERIA:
Excellent problem-solving and analytical skills with attention to detail
Strong communication and interpersonal skills, with the ability to work effectively as part of a team
Basic understanding of computer hardware, operating systems, and common software applications
Ability to learn new technologies quickly and adapt to changing environments
A commitment to delivering high-quality customer service and a positive user experience
Enthusiasm for, and the commitment to, the development of ICT within schools
A willingness to continuously learn and develop professionally, keeping up to date with industry advancements
Commitment to the values of the school, particularly to raising student achievement
Team player and excellent interpersonal skills with a good level of networking expertise
Willingness to work flexible hours as required.
To be committed to safeguarding and promoting the welfare of children and young people and follow the safeguarding policy
DESIRABLE CRITERIA
Experience of Microsoft suite and Office 365
Previous IT experience: any prior experience or exposure to IT support, computer systems, hardware/software troubleshooting, or any relevant technical roles
Experience of supporting audio, visual and other classroom technologies
Experience of building and maintaining ICT equipment
Familiarity with networking concepts and protocols
Training:IT Solutions Technician Apprenticeship Level 3 Standard.
Blackburn College - day release. Training Outcome:You can pursue a career in the digital industry or advance to a Higher-Level Apprenticeship. Employer Description:The Education Partnership Trust (EPT) was established in 2012 as a not-for-profit multi-academy trust and approved academy sponsor. Our vision is to create outstanding schools which transform learning, lives and communities.Working Hours :Monday to Friday, working hours to be confirmed.Skills: Communication skills,IT skills,Problem solving skills,Analytical skills,Team working,Experience of Microsoft Suite,Experience of Office 365,Committed to safeguarding....Read more...
Main duties and responsibilities include but not limited to:
Configuration of varying types of IT equipment (network switches, wireless infrastructure, desktop PCs hand held terminals, tablets, electronic point of sale systems and digital signage etc.)
Following pre-written scripts for the configuration process ensuring that all steps are completed fully
Liaising with customers and management to assist in resolving issues when presented
Interfacing with our in-house WMS (Warehouse Management System) for record keeping purposes during the commissioning process)
Learning and embracing change, new technology to allow us to provide a good level of service to our customers
Being able to work consistently ensuring all staged items have a good level of conformity
Investigating hardware/software issues and reporting back to management to resolve
Light Warehousing Duties
Performing tasks on a WMS (Warehouse Management System)
Replacing faulty items
General housekeeping
Asset Management (Serial Number, Mac Address and ID tracking)
Identification of equipment received
Recording of equipment details to stock. management system
Carrying out functionality testing and checks
Erasure of Data/Defaulting of configuration
Investigating problems, diagnosing/repairing faults and reporting
Troubleshooting
Ensuring safe and clean working conditions
Training other staff where appropriate
Preparing equipment to be shipped out
Refurbishing I.T hardware
Storing stock away safely
Using Mechanical Handling Equipment i.e., pallet trucks to move goods around
Using computerised stock systems
Additional tasks
Providing technical support for writing reports and documentation
Identify and valuing equipment
Ensuring quality and efficiency are maintained
Ensuring all processes and procedures are adhered to
Training:
Level 3 Information Communications Technician Apprenticeship Standard
You will receive full training and support from the Just IT Apprenticeship team to increase your skills
Your training will include gaining internationally recognised Level 3 IT qualifications
Training Outcome:Upon successful completion of the apprenticeship, the right candidate could progress to the following:
Internal Training and Development
Team Leader/Supervision
Project Coordination
Project Management
Employer Description:Originally set up in 1933 by Joseph Brand as an electrical contracting and repair business in Margaret Street W1, the company today still operates with the same guiding principle of Customer Service underpinning all its many core activities. The success of J Brand is all about listening to clients and tailoring a solution to meet specific business needs. A significant amount of the projects that the Company undertakes involves working at multiple sites across the country, with a typical installation involving over 1000 sites, across the UK and into Europe that require data and electrical installations as well as PC/EPOS deployment. J Brand can deliver this type of project to tight timescales and often out of normal office hours because of the highly skilled and professional staff.Working Hours :8.00am to 5.00pm with some variance due to rotas (slightly earlier/later). Working days to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Microsoft Office,Warehouse experience,Using eWMS systems,Telephone speaking skills,Windows based PC experience,Administration skills....Read more...
