Microsoft System Engineer (M365 & Azure) - Zurich, Switzerland
(Tech stack: Microsoft System Engineer, Windows Server, Active Directory, PowerShell, Group Policy, Microsoft Exchange, SQL Server, Azure (VMs, Blob Storage, Azure Functions, Azure SQL Database, Azure AD), M365 (SharePoint, Teams, OneDrive), Microsoft Intune, Endpoint Management, Power Platform (Power Apps, Power Automate), Windows Virtual Desktop, Networking (DNS, DHCP), Security (BitLocker, Azure Security Center), Backup Solutions (Veeam, Azure Site Recovery), Monitoring (Azure Monitor), Hybrid Cloud Architecture, Compliance Solutions, Microsoft System Engineer)
Join a forward-thinking Swiss engineering firm shaping the future of 2025’s digital landscape. As a Microsoft System Engineer specializing in M365, Azure, and hybrid-cloud ecosystems, you’ll design transformative solutions that elevate productivity, security, and agility.
Collaborate with a talented team, driving innovation through AI-driven automation and next-gen cloud technologies. Thrive in a culture of continuous learning and growth, while making a lasting impact on the future of Swiss engineering. This opportunity is available for both junior, intermediate and senior professionals.
Our client is looking for passionate Microsoft System Engineer Engineer candidates with experience in some or all of the following (full training will be provided to fill any gaps in your skill set): Windows Server, Active Directory, PowerShell, Group Policy, Microsoft Exchange, SQL Server, Azure (VMs, Blob Storage, Azure Functions, Azure SQL Database, Azure AD), M365 (SharePoint, Teams, OneDrive), Microsoft Intune, Endpoint Management, Power Platform (Power Apps, Power Automate), Windows Virtual Desktop, Networking (DNS, DHCP), Security (BitLocker, Azure Security Center), Backup Solutions (Veeam, Azure Site Recovery), Monitoring (Azure Monitor), Hybrid Cloud Architecture, Compliance Solutions)
All Microsoft System Engineer positions come with the following benefits:
Shares in the company.
Pension scheme (8%).
3 hours ‘free time’ each week to investigate new technologies.
An annual training allowance of CHF 4,500.
27 days holiday (excluding Public Holidays) plus your birthday off.
Flexible working hours.
Location: Zurich, Switzerland
Salary: CHF 80,000 - CHF 125,000 + Bonus + Pension + Benefits
To apply for this position please send your CV to Charlie Skipper at Noir.
Applicants must be based in Switzerland and have the right to work in Switzerland even though remote working is available.
NOIRSWITTZERLANDREC
NOIREUROPEREC
NOIREURNET
NC/CS/SYSTEM80125....Read more...
Microsoft System Engineer (M365 & Azure) - Zurich, Switzerland
(Tech stack: Microsoft System Engineer, Windows Server, Active Directory, PowerShell, Group Policy, Microsoft Exchange, SQL Server, Azure (VMs, Blob Storage, Azure Functions, Azure SQL Database, Azure AD), M365 (SharePoint, Teams, OneDrive), Microsoft Intune, Endpoint Management, Power Platform (Power Apps, Power Automate), Windows Virtual Desktop, Networking (DNS, DHCP), Security (BitLocker, Azure Security Center), Backup Solutions (Veeam, Azure Site Recovery), Monitoring (Azure Monitor), Hybrid Cloud Architecture, Compliance Solutions, Microsoft System Engineer)
Become part of our innovative Swiss engineering company, where you'll drive technological excellence and industry advancements. As a Microsoft System Engineer specializing in M365 and Azure, you'll design and implement transformative solutions that enhance productivity and streamline operations.
Collaborate with a talented team, share your insights, and enjoy a culture that celebrates your contributions. With opportunities for professional growth and continuous learning, you’ll play a key role in shaping the future of engineering.
Our client is looking for passionate Microsoft System Engineer candidates with experience in some or all of the following (full training will be provided to fill any gaps in your skill set): Microsoft System Engineer, Windows Server, Active Directory, PowerShell, Group Policy, Microsoft Exchange, SQL Server, Azure (VMs, Blob Storage, Azure Functions, Azure SQL Database, Azure AD), M365 (SharePoint, Teams, OneDrive), Microsoft Intune, Endpoint Management, Power Platform (Power Apps, Power Automate), Windows Virtual Desktop, Networking (DNS, DHCP), Security (BitLocker, Azure Security Center), Backup Solutions (Veeam, Azure Site Recovery), Monitoring (Azure Monitor), Hybrid Cloud Architecture, Compliance Solutions, Microsoft System Engineer.
All Microsoft System Engineer positions come with the following benefits:
Shares in the company.
Pension scheme.
3 hours ‘free time’ each week to investigate new technologies.
An annual training allowance of CHF 4,500.
27 days holiday (excluding Public Holidays) plus your birthday off.
Flexible working hours.
Location: Zurich, Switzerland/ Hybrid working
Salary: CHF 80,000 - CHF 110,000 + Bonus + Pension + Benefits
To apply for this position please send your CV to Dylan Kathoke at Noir.
Applicants must be based in Switzerland and have the right to work in Switzerland.
NOIRSWITTZERLANDREC
NOIREUROPEREC
NOIREURNET
NC/DK/SYSTEMZUR80110....Read more...
An exciting opportunity has arisen for an experienced Datacenter Engineer to support the build, maintenance, and operational management of cutting-edge test and development lab environments. This role is ideal for someone with a strong background in Linux and Windows system administration, networking, and virtualization, who enjoys working hands-on with hardware and infrastructure in a highly technical environment.
Youll be part of a team delivering reliable, compliant, and operational labs that support developers, test teams, and external customers across mobility, satellite, and wireless communication sectors.
Key Responsibilities:
- Install and configure hardware (servers, switches, routers, PDUs), rack and run cables
- Run, label, and dress cabling for interconnected systems
- Linux and Windows system administration, including patching and security
- Maintain virtualized environments (VMware, KVM, etc.)
- Implement network monitoring, management, and security protocols
- Create and maintain diagrams, documentation, and operational guides
- Troubleshoot technical issues, providing support to teams and customers
- Identify opportunities for automation and develop supporting scripts/tools
What Were Looking For:
- Experience supporting enterprise datacenter environments
- Strong background in Linux and Windows system administration
- Knowledge of networking protocols, routing, ports, and firewalls
- Experience with virtualization platforms and supporting hardware (Dell/HP servers, NetApp storage, etc.)
- Hands-on ability to run and terminate cables in a lab environment
- Excellent troubleshooting, problem-solving, and organizational skills
- Ability to work collaboratively across technical and geographically distributed teams
Desirable Skills:
- Technical degree in Engineering, Computing, Networking, or similar
- Certifications (Linux+, Network+, Cisco, Juniper, AWS)
- Satellite or wireless communications experience
- Familiarity with avionics systems and cabling standards
- Scripting experience (Python, JavaScript, REST)
- Experience with automation and containerization tools (Git, Jenkins, Puppet, Ansible, Docker)
This is a hybrid role with regular on-site work required and occasional international travel. An excellent opportunity to contribute to advanced infrastructure supporting global mobility and satellite communications.....Read more...
2nd Line Support Engineer – Service Desk – PlymouthOn-site workFull driving license is required for this roleSalary - £27,000 - £32,500 depending on experience2nd Line Support Engineer required for a leading client based in Plymouth. My client is currently seeking a We are seeking a skilled Second Line Service Desk Engineer to join our dynamic Managed Service Provider (MSP) team, with the opportunity of fieldwork. This is an excellent opportunity for an IT professional from a single IT environment looking to gain hands-on experience in a fast-paced MSP setting or for an experienced MSP engineer seeking their next challenge with a leading regional provider. In this role, you'll work with a diverse range of technologies, clients, and security-focused environments, enhancing your technical expertise, problem-solving abilities, and client engagement skills.Key Skills and Responsibilities:
Provide Second Line technical support across desktops, servers, networks, and cloud services.
Deliver on-site support for a high-security client, ensuring strict compliance with security policies.
Troubleshoot and resolve escalated technical issues efficiently, both remotely and in person.
Support Microsoft 365, Windows Server, and networking technologies.
Proven experience in Second Line IT Support.
Strong expertise in Microsoft 365 (Email concepts, SharePoint, OneDrive, Azure AD).
Solid understanding of networking (LAN, WAN, VLAN, WiFi, IPsec, VPN)
Hands-on experience with Windows Servers (Active Directory, DHCP, DNS, GPOs, Print Management).
Excellent communication skills with the ability to engage professionally with clients.
A full driving licence (client site visits required).
Eligibility to obtain Security Clearance (SC level or higher)
Interested? Please submit your updated CV to Emma Siwicki at Crimson for immediate consideration.Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers!Crimson is acting as an employment agency regarding this vacancy....Read more...
The role is predominantly night shifts starting from our office in Arundel where you will collect your vehicle and equipment for the the night. All necessary uniform and equipment is provided and you will be given peer-to-peer training on all our different rounds.
Your duties may include:-
Driving a patrol van to a variety of sites in a designated area
Carrying out external site patrols
Carrying out internal site patrols
Locking and unlocking buildings
Responding to emergency alarms (intruder alarms, CCTV activations, fire alarms)
Working to a timetable for certain tasks
Planning your own workload to ensure duties are carried out within time windows
Ensuring that buildings are secure through checking windows, doors and vulnerable areas
Carrying out and recording a variety of tasks using a phone/PDA app
Producing important security and safety reports for our client
In order to complete core elements of the apprenticeship, you may from time to time need to undertake security 'static' roles on a fixed location which include security reception at corporate offices, distribution warehouses or production sites. Again, you will receive peer-to-peer training on all roles.Training Outcome:
Avantguard are a small employer but are committed to supporting career progression in the industry which is why we dedicated over 3 years to developing the level 2 Apprenticeship
Once the apprenticeship is successfully completed, the candidate will be able to continue in the role of Security Patrol Driver and will be able to access a range of additional training such as general CPD courses in customer service, fire marshalling, assessing risk etc. There is also the possibility of progressing with the Level 3 Security First Line Manager apprenticeship
Employer Description:Avantguard are a small family run company with less than 40 employees. We only operate in West and East Sussex and by keeping our geographical area small, we are able to provide our clients with a personal and efficient service.
We pride ourselves on delivery quality and this is evidenced by our long-term client portfolio, customer testimonials and local reputation.
Our employees are vital to our company and although the industry is built around a degree of flexibility, we aim to have regular working patterns and our team have access to all the training and equipment they need to provide a top tier service.
Our frontline team are all in regular contact with the small management team, including the Managing Director who is part of the frontline team as much as anyone.Working Hours :The role will be predominantly night shifts and usually 12 hours in length.
We aim for a 4 on 4 off work pattern but there is a need for flexibility to ensure that training can be delivered at the correct location and with the correct trainer.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Team working,Initiative,Physical fitness,Basic writing skills (reports),UK Manual Driving Licence,SIA Licence....Read more...
An opportunity has arisen for a Service Desk Analyst (1st & 2nd Line Support) to join a national organisation that provides free and confidential support to individuals affected by crime or traumatic incidents.
As a Service Desk Analyst, you will be delivering first-class technical support across 1st and 2nd line queries within a fast-paced, ITIL-aligned service desk team.
This is a permanent role offering hybrid working options (2 days in office), a salary of £26,150 and benefits.
You will be responsible for:
? Delivering 1st and some 2nd line IT support to users across the UK
? Logging, tracking, and resolving incidents through IT service management tools
? Administering Active Directory and Azure EntraID (formerly Azure AD)
? Installing, configuring, and troubleshooting hardware such as laptops, desktops, printers, and scanners
? Supporting network connectivity and infrastructure including LAN, WAN, VPNs, and firewalls
? Maintaining security tools and protocols (antivirus, firewalls, browser security, etc.)
? Assisting with VoIP systems, particularly Zoom Workplace
? Providing guidance and troubleshooting on bespoke applications and internal CRM tools
? Confident multitasker with the ability to manage around 35 - 40 support tickets daily
What we are looking for:
? Previously worked as a Service Desk Analyst, IT Support Analyst, 1st Line Technician, 2nd Line Technician, IT Support Technician, Service Desk Technician, IT Technician, IT Engineer, Technical Support Analyst, Technical Support Engineer or in a similar role.
? Previous experience in a 1st / 2nd line support role
? Proficiency with Microsoft technologies including Active Directory, Windows 10/11, Office 2016/O365
? Familiarity with network infrastructure and basic support across LAN/WAN/VPN setups
? Experience using ITSM ticketing tools in an enterprise or high-volume environment
? Working within ITIL principles and contributing to continual service improvement
? Knowl....Read more...
Key Responsibilities:
Provide first-line IT support to staff and users, under guidanceAssist in setting up and maintaining Windows 11 devicesSupport basic network tasks (e.g., checking connectivity, cabling, IP configuration)
Monitor and maintain Wi-Fi connectivity and escalate issues where necessary
Help implement and follow basic IT security protocols (passwords, updates, antivirus, etc.)
Support software installations, patching, and troubleshooting
Assist with setting up user accounts, email, and permissions
Document issues and solutions in the IT support system
Visit local sites (as required) to support hardware or connectivity needs, you need to be a driver
Skills & Requirements:
Basic understanding of IT systems and hardware
Familiar with Windows 11 operating systemBasic knowledge of networking concepts (e.g., IP addresses, routers, switches)
Awareness of general IT security best practices
Strong problem-solving skills and willingness to learn
Good communication and customer service skills
Reliable and punctual with a proactive attitude
Essential Criteria:
Full UK driving licence and own vehicle (site visits may be required)
Must live within a reasonable commuting distance of Brentwood, Essex
Right to work in the UK
Desirable but Not Essential:
Any prior IT support experience (voluntary or paid)
Familiarity with Microsoft 365
GCSEs in English and Maths (Grade C/4 or above)
What we offer:
Hands-on experience in a supportive IT environment
Support to achieve a recognised IT qualification (e.g., Level 3 IT Support Technician)
Opportunities for progression and continued learning
Travel expense reimbursement for work-related travelFriendly and collaborative team culture
Training:
An apprenticeship includes regular training with a college or other training organisation
At least 20% of your working hours will be spent training or studying
As part of the Level 4 Network Engineer Apprenticeship Standard, you’ll be on a fast track to an industry recognised qualification and your dedicated industry coach will support you through a blended approach that will include remote, in person, 1-2-1 and group learning
Training Outcome:
Potential full time position for the right candidate after completion of apprenticeship
Employer Description:We have over 24 years in IT Support and maintenance and have invested heavily in the latest technology.
We have adapted our skills in this every increasing IT market. As every client has different needs, we can provide a bespoke solution to meet your IT requirements.
Our professional and technical teams aim to provide accurate solutions, and a swift response to any IT enquiries.
We have a 24hr helpdesk allowing you to report any issues and let the technical team respond to your SLA’s.Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Are you passionate about delivering exceptional service to customers? We're seeking a skilled an IT Field Service Engineer to join our team in Chesterfield.Your role will be pivotal in ensuring the smooth operation of ICT & AV equipment at client sites through preventative maintenance, repairs, and expert support. The role will predominantly be working with our education partners, so it may be of interest to someone who has a knowledge of working with schools and has an interest in making a difference to the use of technology in education.Benefits of Working with Us:
Annual Leave: We offer 20 days annual leave per year increasing 1 day per year up to a maximum of 25. In addition to this we close the business down over the school Christmas holidays - the team have to hold 3 days of their allowance back but get 2 weeks off fully paid (this normally accounts for an additional 7 -8 days paid holiday)Private Medical Insurance (PMI): It includes mental health wellbeing cover & Gym membership discountsMileage Allowance: Provided for business travelUniform: Provided for employeesFlexible Working: Championing a flexible working approach for all employees
Key Responsibilities:
Collaborate with the service department team to conduct preventative maintenance visits and repairs on ICT & AV equipment at client sitesInstall and monitor classroom equipment, maintaining efficient maintenance schedules, warranty logs, and repair arrangementsEnsure licensing checks are conducted in accordance with service level agreementsProvide advice, support, and handover information to clients and, when necessary, pupils on-siteLiaise with third-party suppliers and provide support for complex client issuesAssist clients and staff with new product demonstrations and training on hardware and softwareCreate backups on-site for clients and manage security measures and protection protocols for internet browsingPerform basic scheduled maintenance on audiovisual equipment and conduct fault finding with peripherals, offering remote 1st and 2nd line supportManage server and network operations both on-site and remotely, including installation of new cabling and decommissioning of redundant equipment and cabling
Skills and Experience:
Proficiency in Windows servers 2012-2022 and strong MS Office skills with knowledge of O365Comfortable using all versions of Windows and experience with Network Security TechnologiesFamiliarity with Hyper V / VM ware, Active Directory, Group Policy Management, DNS Configuration, and DHCP ConfigurationAdditional practical experience with WSUS Management, MDT / WDS capture, and Antivirus knowledge is advantageousKnowledge of routers, switches, iPad Deployment Solutions, and Apple Network Configuration is desirableAbility to diagnose failures, take corrective action, and repair on-site
Attributes:
Self-starter with the ability to drive projects to completion independentlyExcellent interpersonal skills with a strong focus on customer serviceMaintains professional standards of quality of work, personal presentation, and conductCollaborative team player with a customer-focused mindsetFlexible and adaptable to changing priorities and tasks
Join Us:If you're ready to take your career to the next level and be part of a dynamic team committed to excellence, we want to hear from you! Please submit your CV to the link provided & we will be in direct contact.Don't miss this opportunity to make a difference in the field of ICT & AV equipment services!....Read more...
Respond to, log, and resolve IT support tickets for hardware, software, networking, and cloud-service issues
Assist with the setup, configuration, and deployment of workstations, laptops, printers, and mobile devices for new hires or hardware refreshes
Perform routine maintenance tasks—OS updates, patch management, antivirus scans, backup verifications, and user account administration in Active Directory (and Microsoft Entra)
Provide first-line diagnostics for network connectivity issues (wired/Wi-Fi), including basic router/switch troubleshooting and liaising with our IT Team for escalations
Support cloud-based services (e.g., Office 365/Azure), including user provisioning, mailbox management, and basic Microsoft Teams administration
Assist with the monitoring of system health: server uptimes, disk usage, event-log reviews, and perform simple corrective actions under guidance
Shadow senior IT staff on projects, such as migrations, rollouts, and infrastructure upgrades (e.g., Windows Server deployments, virtualisation tasks)
Document technical processes, user guides, and knowledgebase articles to help colleagues and end users resolve common issues independently
Help ensure data security and compliance by following company policies (password management, encryption, access controls) and adhering to best practices for incident reporting
Review automatic security incidents and escalate
Participate in team meetings, training sessions, and reviews to track progress toward apprenticeship milestones and company objectives
Assist with in-house application administration on rare occasions
Auditing IT Equipment within our environment
Training:Information Communications Technician Level 3 Apprenticeship Standard:
One day a week at Telford College
Assigned mentor within the workplacce
Assessor visits from Telford College
Training Outcome:
Permanent role within the company
Employer Description:Original Limited is a leading engineering company with over 30 years of experience. Our engineering expertise includes Computational Fluid Dynamics (CFD), Finite Element Analysis (FEA), and Electronic, Electrical and Mechanical Engineering.Working Hours :Monday to Friday, hours to be discussed at interview.Skills: Communication skills,IT skills,Organisation skills,Problem solving skills,Analytical skills,Patience....Read more...
An opportunity has arisen for a Service Desk Analyst (1st & 2nd Line Support) to join a national organisation that provides free and confidential support to individuals affected by crime or traumatic incidents.
As a Service Desk Analyst, you will be delivering first-class technical support across 1st and 2nd line queries within a fast-paced, ITIL-aligned service desk team.
This is a permanent role offering hybrid working options (2 days in office), a salary of £26,150 and benefits.
You will be responsible for:
* Delivering 1st and some 2nd line IT support to users across the UK
* Logging, tracking, and resolving incidents through IT service management tools
* Administering Active Directory and Azure EntraID (formerly Azure AD)
* Installing, configuring, and troubleshooting hardware such as laptops, desktops, printers, and scanners
* Supporting network connectivity and infrastructure including LAN, WAN, VPNs, and firewalls
* Maintaining security tools and protocols (antivirus, firewalls, browser security, etc.)
* Assisting with VoIP systems, particularly Zoom Workplace
* Providing guidance and troubleshooting on bespoke applications and internal CRM tools
* Confident multitasker with the ability to manage around 35 - 40 support tickets daily
What we are looking for:
* Previously worked as a Service Desk Analyst, IT Support Analyst, 1st Line Technician, 2nd Line Technician, IT Support Technician, Service Desk Technician, IT Technician, IT Engineer, Technical Support Analyst, Technical Support Engineer or in a similar role.
* Previous experience in a 1st / 2nd line support role
* Proficiency with Microsoft technologies including Active Directory, Windows 10/11, Office 2016/O365
* Familiarity with network infrastructure and basic support across LAN/WAN/VPN setups
* Experience using ITSM ticketing tools in an enterprise or high-volume environment
* Working within ITIL principles and contributing to continual service improvement
* Knowledge of desktop security tools including antivirus and site certificates
* Eligibility for SC and NPPV3 Police Vetting
* Must have UK residency for at least 5 years
What's on offer:
* Competitive Salary
* 25 days holiday (pro rata) plus bank holidays
* Pension scheme
* Life assurance
* Flexible hybrid working model
* Season ticket loans
* Cycle-to-work scheme
This is a great opportunity for a Service Desk Analyst to join a meaningful organisation and further your IT support career.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
Are you a Full Stack Developer looking to work for a company that makes products that save lives? If so, then this is the role for you! My client is a global leader in Fire & Security prevention applications based in Coventry.
This job will be responsible for development and maintenance of their AWS-based SaaS platform as well as supporting and enhancing existing cloud applications.
This is a critical position demands hands-on experience with cloud infrastructure (especially AWS), automation tools and CI/CD pipelines, while also requiring capability in application development, particularly in .NET, Angular, and serverless frameworks.
A key role which will see the successful candidate have skills as a DevOps Engineer as well as a Cloud Applications Developer. Hybrid working available.
Key skills & experience required for Full Stack Developer based in Coventry include:
Extensive experience with Python
Strong AWS experience and infrastructure as Code
Experience of automated tools / CI/CD pipelines
Experience in Programming (.NET, Angular, Python etc) and operating systems (windows, Linux)
Networking fundamentals, development methodologies and DB Skills
This is a unique job opportunity for a Full Stack Developer, looking to take the next step in their career with a business that has an outstanding record for the development and support of their staff.
To apply for Full Stack Developer, based in Coventry, please send your CV and covering letter to Ricky Wilcocks at rwilcocks@redlinegroup.Com or for more information contact us on 01582 878810 or 07931788834....Read more...
Are you a Senior Cloud Application Developer looking to work for a company that makes products that save lives? If so, then this is the role for you! My client is a global leader in Fire & Security prevention applications based in Coventry.
This job will be responsible for development and maintenance of their AWS-based SaaS platform as well as supporting and enhancing existing cloud applications.
This is a critical position demands hands-on experience with cloud infrastructure (especially AWS), automation tools and CI/CD pipelines, while also requiring capability in application development, particularly in .NET, Angular, and serverless frameworks.
A key role which will see the successful candidate have skills as a DevOps Engineer as well as a Cloud Applications Developer. Hybrid working available.
Key skills & experience required for Senior Cloud Application Developer based in Coventry include:
Extensive experience with Python
Strong AWS experience and infrastructure as Code
Experience of automated tools / CI/CD pipelines
Experience in Programming (.NET, Angular, Python etc) and operating systems (windows, Linux)
Networking fundamentals, development methodologies and DB Skills
This is a unique job opportunity for a Senior Cloud Application Developer, looking to take the next step in their career with a business that has an outstanding record for the development and support of their staff.
To apply for Senior Cloud Application Developer, based in Coventry, please send your CV and covering letter to Ricky Wilcocks at rwilcocks@redlinegroup.Com or for more information contact us on 01582 878810 or 07931788834....Read more...
Are you an IT Support professional with some commercial 1st line experience looking for your next career move? Are you customer focused, with base experience of supporting Office 365, Windows 10/11, Active Directory and some networking skills? We are currently recruiting for a customer focussed 1st line Service Desk Support Officer with a forward thinking & evolving organisation in Kent that are committed to employee development. They are specifically looking for a personable individual, that is committed to customer satisfaction and with a ‘can do - will do’, enthusiastic approach to their work. This consideration will take equal precedence with technical skills when shortlisting for this initial 3-month contract inside IR35. This is a hybrid role split equally between home and an office in Kent. The purpose of the role will be to provide a high quality, professional and responsive support service, ensuring high levels of customer satisfaction and helping the IT Manager to deliver overall strategy. Your day-to-day responsibilities would include the provision of a high quality, customer focussed support service that includes managing the support of both internal and external clients, timely logging, monitoring, resolutions and closing of incidents and queries. You will also assist with preventative maintenance, audio-visual set up and support, security, compliance with policy & procedure, projects, documentation, and reporting. Essential
Previous commercial 1st Line Help Desk or IT Support experience
Experience of installation, configuration and troubleshooting of systems, network, and hardware issues.
Windows 10/11 desktop support
Microsoft Office 365
Active Directory administration
Some general networking skills to include TCP/IP
Remote User Support (VPN/Terminal Services) & Remote Desktop Service Host
PC/Laptop Hardware Support
Desirable
Virtualisation (Hyper-V ideally, but also Citrix or VMware)
Windows Server 2012/2016
Anti-virus and backup solutions
SharePoint
Telephony & Mobile Devices
CRM software
Further networking skills - TCP/IP, DNS, firewalls, switches, routers, etc.
Any suitable certification, Microsoft, ITIL, PRINCE2 or similar.
As an individual you will be customer-focused with a good customer facing/telephone manner, positive, and driven to resolve issues in a timely and effective manner using creative problem solving. If this sounds like the next step in your career, please apply without delay as interview slots are available quickly for suitable and motivated applicants to join a small, close-knit, IT support team with the possibility of permanent employment. This is a hybrid role split equally between home and an office in Kent. Apply now to find out more.
Informed Recruitment Limited acts as an Employment Business in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests’. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website.....Read more...
Setting up new users' accounts and profiles, ensuring that they know how to log in and dealing with password issues and inducting new users, as part of the onboarding process
Offering support for the Microsoft Office bundle, Microsoft Teams and Office 365 platform
Installing and configuring Windows and Mac computer systems, network equipment, printers and scanners
Diagnosing hardware/software faults and solving technical problems either on the phone, using remote support software or face to face
Ensuring security updates are applied
Building and maintaining Framework laptops
Monitoring and maintaining computer systems and networks
Maintaining records of software licenses
Managing stocks of equipment, consumables and other supplies
Updating company knowledge base documents describing common issues to enable people to troubleshoot their issues themselves
Identify internal training requirements
Troubleshooting internet email delivery issues and working with service providers
Assisting with day-to-day IT duties
Any other ad hoc duties the role may reasonably require
Training:To meet the requirements of the Level 3 Information Communications Technician apprenticeship programme you will need to spend 6 hours a week of your time undertaking off-the-job learning, which will include:
Formal training, including online learning and internal learning events
1-2-1s with your coach and line manager
Observing and shadowing colleagues
Writing up learning reflections for your portfolio
Training Outcome:Full-time employment.Employer Description:Profusion is a leading provider of data and marketing services, ranging from consultancy advice through to the creation and execution of innovation projects and marketing campaigns. They support SMEs and blue-chip companies to make the best use of their data to help increase revenue. They specialise in helping retailers, FMCGs, SMEs and financial services businesses to grow using the power of data science.Working Hours :Monday to Friday, 9.00am to 5.00pm.Skills: IT skills,Attention to detail,Administrative skills,Team working,Initiative....Read more...
To work on the IT Helpdesk and provide effective 1st line support to staff by investigating and assessing IT issues while assisting in the delivery of an effective and efficient IT support service
The role will include providing general and routine IT support and administration of infrastructure equipment including diagnosis and escalation, undertaking routine maintenance of some resources and equipment, support of common software packages used across the business and other general tasks as appropriate under the supervision / instruction of senior staff
Particular focus will to be given to the businesses ERP system, understanding and logging issues and bugs
Key Responsibilities:
As an IT Apprentice your main roles and responsibilities will include:
Maintaining high standards of support and helpdesk administration
Assist in the development and delivery of IT projects
Provide support for IT users and IT infrastructure
Effectively communicate updates and helpdesk ticket status
PC Building and deliver to users according to build scripts
Perform regular checks to ensure IT systems are operating as expected, escalating an identified issue
Liaise and assign support helpdesk tasks to the IT team
Listening to users in an empathetic and pragmatic manner
Log, delegate and monitor calls in Kartell IT Helpdesk system.
Monitor and log issues (with guidance) regarding network devices such as printers, Apple Mac, Windows computers and laptops (including installed software products), IP camera systems, network switches, biometric systems, NAS servers, PBX Phone systems
Monitor all of the IT estate backup procedures
Perform Daily procedural checks
Create and administer Active Directory users and organise mailboxes
Create ERP users and profiles
To support office moves and general IT issues
Administer consumables and equipment
Administer Asset management
Mobile Device management support and administration
To be conversant and comply with Kartell UK Ltd.’s Company and Department Policies and Procedures
To maintain confidentiality of all information
Training:Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team.
Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.
Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:
Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components
Prioritise systems support tasks and monitor and maintaining system performance
Maintain regulatory, legal and professional standards
Support the information systems needs for your business
Training Outcome:
The role offers long term security and the opportunity to progress into a permanent position
Employer Description:Founded in 2008, Kartell is the largest supplier of radiators, designer towel warmers and bathroom equipment to the independent merchant and showroom sector in the UK. Utilising the strengths of the group Kartell represents a strategic alliance between manufacturing and sales. Combined with important global commercial partnerships which offer additional value to the brand, customers and stakeholders by an innovative approach to production, using the latest technologies, and service with fresh and creative thinking. The route to market using the K-RAD and K-VIT brands is via independent plumbing merchants and showrooms with a focus and commitment to service and continuous improvement. Headquartered in Bedford with a further distribution facility in Wigan, Kartell are focused on next day service using our own fleet of vehicles from modern dedicated warehouses in excess of 400,000 square ft.Working Hours :Monday to Friday.
Shifts to be confirmed.Skills: Communication skills,Attention to detail,Customer care skills,Basic IT qualification,Good ability to analyse,Understanding of Windows,Understanding Networks and IT,Written communication skills,Ability to follow policies,Can-do attitude,Keep information up to date,Flexible work attitude....Read more...
Asset Management – Ensure that the ITAM database is kept up to date, ensuring that the asset lifecycle and disposal is followed
Diagnose and resolve hardware and software-related issues in a timely manner, escalating more complex issues to higher-level support teams as needed
Assist with user account management tasks such as password resets, access provisioning, and account setup/deactivation
Educate users on basic IT concepts and best practices to enhance their productivity and security awareness
Proactively monitor, assess, and report on all tickets against defined Incident and Request Management KPIs, ensuring that appropriate action is taken to progress tickets where required
Proactive identification of recurring faults, and ensuring a complete resolution is put in place to prevent further incidents, following the problem management process
Windows OS knowledge
Office 365 and Outlook knowledge
Using remote troubleshooting tools
Implementing and cascading new processes
Responding to customers when service issues are detected
Problem-solving and analytical abilities, with a keen attention to detail
Logging and keeping records of customer service issues and solutions in the helpdesk ticket system
Communicating with second- and third-line support and escalating service issues to the appropriate level for swift resolution
Updating self-help documents so customers and colleagues can fix problems themselves
Training:Delivery model:
Work-based training with your employer
Day release during term time (approximately 1 day a week for 1 year)
Regular meetings with your training coordinator to monitor progress and well-being
Approximately four on-site assessment visits per year
Level 2 Functional Skills in Maths and English (7 days at college for each, if required)
Off the job training will count for at least 6 hours a week of an apprentice’s time at work
Qualifications included:
Level 2 Functional Skills in English and Maths (if required)
Level 3 Information Communications Technician Apprenticeship
End Point Assessment:
Work-based project and presentation
Portfolio-based interview
Training Outcome:
Service Desk Analyst
Deskside Support Analyst
Employer Description:Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.
At Siemens Healthineers Magnet Technology in Eynsham, Oxford, we are a world leader in the design and manufacture of superconducting magnetic resonance imaging magnets for medical applications and we take enormous pride in developing truly innovative technology to produce superconducting magnet solutions of exceptional quality. From concept stage through to product delivery, we aim to continually push technological boundaries, as it is our mission to make MRI systems more widely accessible across the world.Working Hours :Monday to Friday – 09:00 to 16:30Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Team working,Initiative,Interpersonal....Read more...
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IT Support AnalystUp to £28,000 DOESouth West London
The role
Interested in working for a company that heavily promotes organic growth?! This is a position where no 2 days will be the same and where opportunity and growth comes easily to those that strive for it.
Key duties
Respond to customer queries raised face-to-face, by email or by phone, accurately identifying the urgency, impact and priority of a call, troubleshooting as far as possible, and gathering information. Gather information on and distribute unassigned tickets across the team in a timely manner to ensure tickets are dealt with quickly by the right people Provide on-site support in our remote offices (currently in Bromley, Bristol, Cheltenham, Plymouth and Northallerton) according to a rota, with visits to other offices if and when necessary. Investigate hardware and software issues to identify the cause and possible workarounds, aiming to identify solutions where possible. Escalate issues to third-line support, vendors, or to other teams where necessary. Resolve tickets in a timely manner, keeping the customer updated at all stages of the process. Image laptops and desktops using SCCM. Create and manage user accounts using Active Directory and MS Exchange and Office 365. Provide clear communication to the team to ensure that knowledge of issues and fixes is shared. Respect confidentiality of customer information and promote adherence to security policies. Maintain accurate records of IT assets
Skills required
Essential: experience with Windows 10, Windows 11, Microsoft Office, Office365, Active Directory administration, Exchange administration, laptop hardware, desktop hardware, printer hardware, networking basics. Ideal: Software packaging, OS deployment (SCCM) and PowerShell.
Company overview
Our client is a leading specialist in providing integrated marketing amongst other things. With over 800 employees in the business you will provide support across offices in and around London. Their belief in people is the driver behind everything they do. The company strives to attract talented IT engineers that are specialists in their fields. Our client has created an environment where people can share their knowledge and experiences which helps grow their engineers professionally. In addition to this commitment, talent and sheer hard work gets noticed and rewarded. For them technology is at the forefront of their business but they also understand that it is the people they employ that brings this to life.
Benefits
Working hours will be 37.5 hours a week during standard business hours 9am - 5.30pmBase salary will be up to £28k25 days’ annual leave Opportunity to be a part of a large group of experienced Engineers where you have a clear and structured career pathContinual professional development plansExcellent benefits such as company pension/healthcare/season ticket loanAccess to onsite gym
....Read more...
The Premises Support Assistant has the following core duties:
Jointly responsible with the Premises Assistant for daily maintenance and facilities tasks in and around the school premises, providing assistance when requested by staff to set up rooms, move equipment, clean up after pupil illness or accidents etc. and generally facilitate the smooth running of the daily operations
Security of the school premises, ensuring all doors and gates are locked at the appropriate time and completing a security sweep of the property before locking up each evening
To cover lettings of school premises as appropriate whilst on duty, including opening and locking up and general supervision to ensure that the premises are left in a clean and tidy condition at the end of the letting
Supporting the set up or clearance of rooms for out-of-hours functions, either during the week or occasionally over the weekend
Undertake internal health and safety checks and keep the grounds clear and safe for play or general movement of pupils, staff, parents or visitors
Act as a key Response Person/Fire Marshall in case of Fire or Emergency, assisting with the safe evacuation and liaising where necessary with the emergency services
To carry out such minor maintenance work and repairs that do not require the employment of a contractor
Working with the Premises Assistant on larger jobs requiring greater manpower and cover for the Premises Assistant's duties and responsibilities when he is absent, which will include working alternative work patterns as required
Liaison with maintenance contractors visiting the school to complete essential work
During school holiday time, additional focus is placed on larger project improvement works, classroom refurbishment, decorating, grounds repairs etc.
To undertake such cleaning tasks as required, for example, toilets
Whilst on duty, to liaise with any cleaners to generally oversee the standard of cleaning throughout the buildings, as necessary, to maintain standards. To keep the Facilities Manager informed if cleaning standards have not been achieved. To remove graffiti as required
To notify the Facilities Manager if stocks of cleaning and allied materials are running low. To restock towels, soap and toilet paper in toilets, washrooms, classrooms with sinks, etc. To be responsible, within reason, for the removal of simple toilet blockages
To assist in ensuring an efficient porterage service, to include the receipt, transporting and storage of goods that have been delivered to the site and the movement of all furniture and equipment. To undertake any other lifting tasks required by the school
To ensure that playgrounds, paths and driveways are in a satisfactory condition. Snow clearing and salting as required. Deal with the results of vandalism, advising the Facilities Manager on any necessary preventative measures or repair work
Remove graffiti where possible from all areas, windows and other surfaces as required
To undertake training/attend courses as appropriate to carry out duties in a safe and efficient manner
To ensure duties are undertaken in accordance with Health and Safety Legislation and to wear protective clothing as required
Training:You will receive training, which equates to approx 20% of your working hours e.g., 1 day per week.
Training will include sessions that are mostly online using video conferencing. Training consists of group training sessions, workshops and one-to-one coaching sessions.
Training modules include:
Support FM services in accordance with legislation
Health and safety risks and hazards
Customer service
Sustainability
Soft FM services
Hard FM services
Gather FM-related information for improvements
Front of house
Maintain on competency in FM
Support FM projects
Upon completion of your apprenticeship training, you will achieve:
Facilities Services Operative Level 2 Standard
Certificate in Principles of Facilities Services Level 2
Functional skills in mathematics, Level 1 and 2 (if applicable)
Functional skills in English Level 1 and 2 (if applicable)
Training Outcome:
There is the potential of gaining a permanent position at the end of the apprenticeship.
Employer Description:Our mission at Colham Manor is to inspire children to achieve more than they ever believed possible.
We want every member of our school community to be both supported and challenged to be the very best they can be. Through our high-quality learning experiences and curriculum, we look to educate the whole child so that they are able to thrive in a rapidly changing world, providing a world-class education for the future.
Colham Manor is a unique school where we truly believe that there are no barriers to success; just hurdles that can be navigated with the right support, drive and determination.
We believe that team work, collaboration and community spirit are vital ingredients to any success. We believe strongly in the team around each individual child; with parents, the school and other organisations all working together.
Equality is core to the school's ethos and values.Working Hours :Working hours:
Shift-based (does include split shifts) between: 8am - 6pm, Monday to Friday.
Applicants must be prepared to work some evenings/weekends if required.Skills: Communication skills,Attention to detail,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Patience,Physical fitness....Read more...
