Adobe Campaign Technical Consultant
Polar Recruitment are currently recruiting on behalf of a successful and rapidly expanding Constancy client for an Adobe Campaign Technical Consultant to join the team.
Our client provides customer data and marketing solutions consultancy, implementation, and support services to customers across various sectors including Consumer Electronics, Financial Services, Publishing, Retail, Travel and more, to helps customers increase revenue, improve customer experience, and reduce marketing costs.
Successful candidates will be London based, with flexible working also available on a hybrid basis.
Adobe Campaign Technical Consultant - Responsibilities
Provide technical consultancy, assisting customers with the implementation, operation and running of Adobe Campaign solutions, including integration with CRM systems if required.
Understand customers’ existing marketing technologies and highlight the benefits of Adobe Campaign.
Build Campaigns and deliveries within the platform
Manipulating data for use in CRM activities
Advise customers on multiple elements of the platform, and best practice use of Adobe Campaign.
Troubleshoot issues
Produce documentation and training materials
Adobe Campaign Technical Consultant - Skills & Experience
Previous experience delivering Adobe Campaign BAU or implementation projects
Customer facing experience and consultative approach to delivery of projects
Strong technical skills and certification in Adobe Campaign
Solid working knowledge of JavaScript, HTML, XML Web Services, and database design
Experience providing technical support
Excellent communication skills; able to articulate ideas and solutions to both technical and non-technical people and able to quickly build rapport with customers
Good team player, bright and articulate self-starter
The Adobe Campaign Technical Consultant will be rewarded with an exciting role within a thriving and supportive team environment, an attractive salary and benefits package including a Profit Related Bonus Scheme, Private Healthcare, 25 Days Holiday, Pension and more, with opportunities for both personal development and to support the continued success and growth of the business.....Read more...
Job Title: IT Service Desk Manager Location: Edinburgh Salary: £30-40k (DOE) Company Description
We're collaborating with a top innovator in software solutions for the hospitality industry, dedicated to providing their clients with smooth technology experiences that enhance their operational efficiency and customer retention. As they broaden their range of offerings and clientele, they're in search of a seasoned IT Service Desk Manager to come on board and oversee their service desk operations and manage the internal team.
What's in it for you?
This company offers a dynamic work environment where you can lead a talented team, drive impactful initiatives, and make a difference in the hospitality industry. As part of a growing SaaS business you will have several opportunities for professional growth and development as well as:
Workplace pension
A clear career roadmap taking you to the top!
33 total days of holiday per year
Join a small team, make a big impact.
Other perks you'd expect at a fast-growing tech company.
Job Description
As the Service Desk Manager, your leadership will be essential in guiding a skilled team of service desk technicians, managing customer support operations, advancing process improvements, and fostering strong communication and cooperation among internal teams, external IT companies, and partners. Your skill set will play a vital role in facilitating the seamless integration of new customers, quick resolution of technical problems, and enhancement of the customer experience in the Hospitality SaaS sector.
Key Responsibilities:
Team Management:
Lead and mentor a team of service desk technicians proficient in product knowledge, WiFi/networking technologies, CRM and bug-reporting systems.
Provide both technical and welfare support to the service and success team to ensure we look after our team as well as our customers.
Customer Support:
Coordinate with internal departments, third-party IT companies and partners to facilitate smooth onboarding of new customers and address technical challenges promptly.
Utilise bug reporting and CRM data to identify trends and patterns, enabling proactive resolution of issues.
Process Improvement:
Streamline communication processes with third-party IT companies to minimise onboarding delays.
Collaborate with internal and external stakeholders to optimise onboarding processes and enhance user experience.
Training and Development:
Foster a proactive mindset among service desk staff, encouraging them to actively engage with partners to address user issues promptly.
Identify and provide access to training and support required for the team to enjoy their work and set them up for success.
Documentation and Knowledge Management:
Maintain comprehensive documentation of onboarding processes and user issues using bug-reporting software and CRM systems.
Encourage best practices documentation to improve future experiences and streamline knowledge transfer within the team.
Communication and Stakeholder Management:
Act as a central point of contact for communication between teams and partners, ensuring alignment on objectives and priorities.
Facilitate regular meetings and updates with partners to ensure clear communication and collaboration.
Quality Assurance:
Implement quality assurance processes to monitor collaboration effectiveness and identify areas for improvement.
Establish key performance indicators (KPIs) to measure onboarding success and user satisfaction.
Compliance and Security:
Ensure compliance with data protection regulations and security standards when sharing information with third-party IT companies and partners.
Implement robust security measures to safeguard sensitive data and mitigate cybersecurity threats associated with third-party collaborations.
Beneficial Qualifications, Skills and Experience:
Bachelor's degree in Computer Science, Information Technology, or relevant experience.
Support ticketing software and CRM i.e. ZenDesk, Hubspot, AutoTask etc.
Cisco CCNA, CompTIA or related networking qualification.
Proven experience in technical support or IT management roles
Analytical mindset with the ability to identify trends and drive process improvements.
Networking technologies – LAN / WAN and Wireless
Core internet technologies – Routing and Switching, DNS, DHCP, OSI Model
Professional-grade WiFi Access Points & their cloud controllers (Ubiquiti UniFi, Ruckus, Cisco Meraki, OpenMesh)
Infrastructure technology; EC2, S3, RDS, Route 53, IAM, Lambda, API Gateway
Cloud providers, specifically Amazon Web Services (AWS)
Knowledge of marketing software; Mailchimp, DotMailer, Facebook, Constant Contact, Zapier, Drift etc.
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I’m looking for an Inbound Admin Advisor for a leading Medical Equipment Supplier and Manufacturer based in High Wycombe. My client is associated with a world leading manufacturer and stock and supply over 35,000 products.As a Sales Advisor you are responsible for managing customer issues and queries, placing orders and processing escalations across a number of communication channels. You will confidently liaise with different departments and communicate to higher levels within the business.
Determine customer requirements and identify the best solutions in-line with company processes and procedures.Process customer orders via calls, emails or web orders.Accurately process and manage enquiries, quotes, sales orders and invoices.Use internal CRM systems to accurately record customer conversations, resolutions & sales orders.To pro-actively promote new products and support the customer’s needs and requirements.Collaborate with Sale Reps to continuously improve customer service and sales growth.
To charge the correct carriage as applicable.
To work collectively as a team, supporting each other and the rest of the business to give the customer the best experience possible.
Salary £24K-£26K + BonusHours 8.30 – 17.00 + overtime availableLocation High Wycombe (Office based) Please get in touch with sarah@cpi-selection.co.uk....Read more...
MARKETING EXECUTIVE LONDON Up to £35,000 + Fantastic Training and Development
THE OPPORTUNITY:
We’re exclusively recruiting on behalf of a highly successful and growing business who are looking to recruit a Marketing Executive due to their continued successes. This is an exciting opportunity for a Marketing Executive to support with the planning, scheduling and execution of multichannel marketing campaigns. You will be working one on one with the Marketing Manager to create engaging content and campaigns to continue to drive the business forward. If you are an experienced Marketing Executive, Digital Marketing Executive, Marketing Assistant, Campaign Marketing Executive, Content Marketing Executive, Campaign Manager or similar, this opportunity is not to be missed!THE MARKETING EXECUTIVE ROLE:
Planning and scheduling multichannel campaigns across social media platforms and direct website
Using Mailchimp to schedule, execute and analyse email marketing campaigns
Ensuring the website is kept up to date with new and engaging content
Producing marketing materials, ensuring consistent messaging and branding
Ensure consistent branding across digital and print media
Setting up and maintaining SEO campaigns to increase web traffic and improve rankings
Attending events with the Marketing Manager
Build and maintain relationships with key stakeholders
THE PERSON:
Experience as a Marketing Executive, Digital Marketing Executive, Campaign Marketing Executive, Marketing Assistant, Content Marketing Executive, or similar
Experience using Adobe Illustrator and Adobe InDesign
Experience using Mailchimp or a similar Email Marketing/CRM platform
Degree or equivalent work experience
TO APPLY:To apply for the Marketing Executive position, please send your CV via the advert for immediate consideration
Get Recruited is acting as an Employment Agency in relation to this vacancy.....Read more...
The Company:
Digital and Social Media Specialist
Global manufacturer with award winning products used in the electrical sector.
Well known products used daily by electricians and wholesalers.
Stable team with massive growth potential.
Trusted brand name.
Known for quality and reliability.
Established company with industry leading standards.
The Role of the Digital and Social Media Specialist:
Opportunity to join a dynamic manufacturer as a Digital and Social Media Specialist
Remote or office based.
Develop to grow engagement and increase followers.
Take ownership of digital and social media strategy.
Update web content.
Inform customers through LinkedIn, Twitter, Facebook, Instagram, etc.
Produce informative Email campaigns to partners and end users.
Benefits of the Digital and Social Media Specialist:
Bonus up to £4k
Pension
Healthcare
Life assurance
Phone/laptop
The Ideal Person for the Digital and Social Media Specialist:
Educated to degree level or equivalent, ideally in a relevant subject or equivalent experience in digital marketing role.
Competent and experienced in use of Website CMS (Umbraco) Microsoft Dynamics CRM, Outlook, Mailchimp, Orlo, Linked In, Twitter, Facebook, Instagram, & You Tube.
It would be advantageous to also be familiar and experienced with Photo Shop, Illustrator, Motion Graphics, After Effects etc for production of social media digital assets.
Able to manage contact mailing lists within GDPR requirements.
Extensive digital marketing experience in an agency or B2B marketing role.
If you feel the role of Digital and Social Media Specialist is for you please apply now!
Consultant: Darren Wrigley
Email: DarrenW@otrsales.co.uk
Candidates must be eligible to work and live in the UK.
About On Target
At On Target, we specialise in sales, technical and commercial jobs in the Engineering, Construction, Building Services, Medical & Scientific, and Commercial & Industrial Solutions sectors, enabling our consultants to become experts in their market sector. We place all levels of personnel, up to Director across the UK and internationally.....Read more...
Business Development Manager (SaaS / Intranet)
Salary: Base £50K with £80K+ OTE + Benefits
Location: Hybrid working with occasional office visit in Newbury
About the company:
A growing software company which develops intranet software and also builds SharePoint based intranets. They are very well established in the intranet market and have over 20 years of rich history and experience. They have a close-knit team of passionate staff who are now largely hybrid workers.
The Role:
The Business Development Manager is a key part of the Sales and Marketing Team with the responsibility to will win new SaaS business by effectively guiding potential customers through the sales process. This will involve a consultative sales process, encompassing qualifying leads and gathering requirements, completing tender responses, pre-sales demonstration activities, producing effective sales proposals and presentations, and commercial negotiation.
The successful applicant will be self-motivated and must be capable of generating new leads as well as developing pre-qualified leads.
Responsibilities:
* Show a clear understanding of the products and be able to demonstrate them and articulate their benefits to potential customers
* Deliver webinars to introduce the company to potential customers and educate on intranet concepts
* Nurture leads and build relationships with potential customers to establish trust and rapport
* Identify sales opportunities via tender notifications and external tools such as ZoomInfo and LinkedIn
* Work closely with marketing colleagues to implement initiatives to create new leads
Essential skills and experience:
* Previous software sales experience is essential, along with some formal sales training.
* Proven track record of securing new B2B customers
* Ability to identify and develop new business opportunities
* Demonstrate understanding of a consultative sales process
* Excellent presentation skills and confidence to deliver webinars and events
* Excellent written communication skills and ability to create compelling business proposals
* Willingness to travel and full driving licence
* Well organised and diligent
* CRM system experience
* Strong IT skills and technical understanding
* Graduate level with at least 2 years B2B sales experience
Relevant solution selling experience would include:
* SaaS products
* Web CMS products
* SharePoint
* Office 365
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Keywords: Sales, New Business, Business Development, BDM, SaaS, Cloud Computing, Telemarketing, Account Management, Intranet, Extranet, Internet, Software, Web, online, Portals, B2B
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Job description: Junior Marketing ExecutiveLocation: HamburgSalary: €30.000 - €35.000 + benefits and yearly KPI BonusThe Role:The role will include supporting the execution of marketing campaigns, and tactical activities to ensure performance is delivered for all member clubs in Germany. What will you be doing?Acquisition Marketing Support
Working with the Acquisition Marketing Manager Germany to support the execution of the marketing plans which may include:Email marketing to the prospects databaseArtwork production with our designers for campaigns including OOH, door drops and press.Marketing effectiveness review following each campaign which will involve CPE benchmarking, web traffic analysis and non digital enquiries.Identify new opportunities in the local area for enquiry generation and propose these to the Acquisition Marketing Manager to explore.Review quality of enquiries on a weekly basis to ensure acquisition campaigns are delivering from both a quality and quantity perspective.
Content development
Work together with the General Managers and Acquisition Marketing Manager to ensure the website content is up to date and aligned with regional alterations.Manage translations and localization from English to local language for all aspects of the website and marketing as required.Budget and PO management.
Local Marketing
Work with the teams to create a monthly report on competitor activity.Support with local opportunities for both enquiry generation and club/brand awareness.Weekly and monthly activity summaries to share with wider marketing team and club teams.
Spa Marketing
Working with the Acquisition Marketing Manager, develop and execute an effective marketing plan for our day spa and face and body treatment business to deliver the revenue targets.Develop a CRM journey to utilize existing database to encourage repeat bookings and brand engagement.
How will I be measured?
My performance against delivering individual personal objectives set by the Acquisition Marketing Manager Germany annually.Enquiry targets achieved – Both quantitatively and qualitatively
What qualifications, skills and experience do you need?
Minimum 2 years’ relevant marketing experience (as detailed in the role description above)Native level of German required both written and spoken.English speaking – verbal & written is essentialHave excellent interpersonal skills, and ability to communicate and present well at all levels of the companyProactive and independent worker, who also is a team player that can build strong relationships with stakeholders
Extra Bonus points if you have:
Marketing qualificationExperience of CRM systemExperience in working with a premium lifestyle brandSome knowledge of photoshop or similarAwareness and understanding of the local area (Hamburg, Berlin or/and Frankfurt)
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Marketing SpecialistBurnham, Bucks, UK. Our client has been helping UK companies streamline their business processes for almost 30 years, and in that time they’re proud of the business relationships we’ve built through more than 500 software implementations.They are looking for a talented Marketing Specialist to join their team. Duties and Responsibilities:
Social media, manage and maintain social media accounts develop social media strategies to increase brand awareness.Content creationExternal communications – newsletters for TV Sector and CustomersOutbound Email Marketing activitiesWebinars and Events planning and executionLead management assistanceStay up to date on industry trendsPositive attitude around the role & the company
Essential Skills:
Proven experience as a marketing specialist or similar roleThorough understanding of marketing elements (including traditional and digital marketing such as SEO/Social media etc.) and market research methodsDemonstrable experience in marketing data analytics and toolsSolid computer skills, including MS Office/Google Suite, marketing software (Adobe Creative Suite and CRM), and applications (Web analytics, Google Ads etc.)Well-organised and detail-orientedExceptional communication and writing skillsCommercial awareness partnered with a creative mind
Next Steps:Please apply with your CV, along with your Gross Salary expectations and availability.Our client encourages and celebrates diversity in the workplace. All candidates are welcome, regardless of age, gender, race, religion, disability, sexual orientation and gender identity.*PLEASE NOTE – by applying to this position, you agree for your CV and cover letter to be submitted to our client, who shall contact you directly, should your application make their short-list. You also agree to our Privacy Policy: acapella-recruitment.co.uk./privacy-policy.html which can be found on our website.....Read more...
Adobe Campaign Senior Consultant
Polar Recruitment are currently recruiting on behalf of a highly successful and rapidly expanding Constancy client for an Adobe Campaign Senior Consultant to join the team.
Our client provides customer data and marketing solutions consultancy, implementation, and support services to customers across various sectors including Consumer Electronics, Financial Services, Publishing, Retail, Travel and more, to helps customers increase revenue, improve customer experience, and reduce marketing costs.
Candidates will be London based, with flexible working also available (on a hybrid basis).
Adobe Campaign Senior Consultant - Responsibilities
Provide technical consultancy, advising customers on the implementation, integration, and operation of Adobe Campaign solutions.
Understand customers’ existing marketing technologies and evangelise the benefits of Adobe Campaign.
Advise customers on multiple elements of the platform, and best practice use of Adobe Campaign.
Build Campaigns and deliveries
Manipulating data for use in CRM activities
Troubleshoot issues
Produce high quality documentation and training materials
Adobe Campaign Senior Consultant - Skills & Experience
Previous experience delivering Adobe Campaign projects
Previous experience working in a similar consultancy role.
Customer facing experience and consultative approach to delivery of projects
Strong technical skills and current certification in Adobe Campaign
Solid working knowledge of JavaScript, HTML, XML Web Services, and database design
Experience providing technical support
Excellent communication skills; able to articulate ideas and solutions to both technical and non-technical people and able to quickly build rapport with customers
Good team player, bright and articulate self-starter
The Adobe Campaign Senior Consultant will be rewarded with an exciting role within a supportive team environment, an attractive salary and benefits package including a Profit Related Bonus Scheme, Private Healthcare, 25 Days Holiday, Pension and more, with opportunities for both personal development and to support the continued success and growth of the business.....Read more...
Sales Executive
Engineering and Technical
Leicestershire
Starting Salary up to £36,000
Office-based, Pension, 33 Days Holiday, Training and Personal Development
Are you a skilled Engineer looking for your next challenge? If yes, read on .
My client is a stable firm in the automation sector, based in Leicestershire and commutable from Leicestershire and surrounding areas with close links to the M1, M69 and A5. Reporting to the projects team this Sales Engineer role has scope for the right candidate to develop their career in the office of a well established company.
The Role of Sales Engineer:
- Make outgoing calls to existing customers from an existing database of contacts to secure new sales opportunities for various bespoke production/autmated machines.
- Receive incoming calls/web enquiries from potential customers and prepare and issue quotes for new enquiries.
- Follow up on all quotations to close and secure the sale and manage sales close admin.
- Upsell new/alternative products to existing customer base.
- Work closely with the wider team to confirm project details.
- Enter and update customer information in the CRM system by keeping accurate notes on discussions and scheduling appropriate next steps.
- Go the extra mile to meet sales quota and facilitate future sale
Minimum Skills / Experience Required of Sales Executive:
- Confident in communicating with internal and/or external bodies.
- Experience developing MS Word/Excel templates, forms, MS Office customisations and Microsoft projects
- Broad mechanical engineering background
- Ability to communicate clearly and concisely, both verbally and in writing, to technical and non-technical audiences
- Excellent organisation skills for a demanding environment
The basics:
- Hours of work Mon-Thu 07.30-16.30 and Fri 07.30-12.30.
- Salary £26k to £36k depending on experience for Sales Engineer
- 25 days Paid Annual Leave plus 8 Days Paid Public Holidays
- Holiday Bonus Days Accrued Based On Years Served
- Pension Contributions
- Training and Personal Development / Management
Interested? To apply for this Sales Executive position, here are your two options:
- "This is the job for me! When can I start?" - Call now and lets talk through your experience. Ask for Shanice Vickers on 0116 254 5411 between 8.30am - 5.30pm.
- "I think I'm right for this position, but I'm not sure I have enough to get an interview" - Click "apply now" so I can read your CV and let you know - shanicev@precisionrecruitment.co.uk....Read more...
Job Title: Senior ICT Support Executive Salary: £33,000-£40,000 Location: Holmes Chapel or Westcliffe-on-Sea Industry: Telecoms/IT
Overview:We are working with a top IT/Telecoms company who are passionate about delivering top tier team work and excellence to their customers! They are looking for a knowledgeable and adaptable Senior ICT Support Executive to join the ICT team and become part of the progressive and rapidly growing organisation. What they are looking for:
Experience of working in a 3rd line/senior role
Demonstrable knowledge of all Microsoft platforms and technologies
In depth knowledge of Hyper-V and VMware
Experience with Ubiquiti UniFi platform and major routers and networking equipment such as Netgear, HP and Cisco
Familiarity with backup platforms (Veeam, Datto)
Working knowledge of configuring all types of network infrastructure including IPv4 and IPv6 networks, LAN/WAN
Azure cloud experience
Mac OS knowledge
Familiarity with CRM systems
Linux knowledge
Any professional certifications would be highly desirable
Experience working for an MSP is advantageous
What You’ll Be Responsible For
Complete ICT customer projects both onsite and remotely (software and hardware)
3rd line support of technology related incidents within agreed SLAs
Ensure support documentation exists and is up to date for all infrastructure components
Take ownership of any issues and ensure they are seen through to resolution
Provide exceptional customer care and set the standards to the wider team
Maintaining accurate asset records
Liaising with 3rd party suppliers
Monitor and maintain all environments to ensure agreed system availability, performance and security is maintained
Helping junior colleagues with IT support activities including complex tasks and escalations
Complete customer training via web demonstration, telephone and customer visits
Ability to multitask - Manage work queues and prioritise events, to ensure all SLAs are adhered to
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Customer Relationship Manager - Networking Managed Services
Location: Manchester (Hybrid working, 3 days office, 2 days home)
Salary: to £25-28k Dep on experiences + £5-8k Uncapped Commission + Bens
Our client, an expanding and dynamic provider of managed services is looking to recruit a Customer Relationship Manager to join their customer excellence and account management team.
Main purpose of Role:
Working closely with the named Account Directors across a nominated Account Roster and the broader business functions to support the creation of the best possible Customer Experience, Retention of Annual recurring revenues and incremental Account spend.
As part of the overall engagement, support the Account Directors in working to drive cross sell and upsell opportunities to broaden the company’s footprint and wallet share within each account, work with the account teams to identify opportunities and deliver the overall Account Plans and objectives.
Within their own named accounts, work to ensure retention of the recurring revenues, development of incremental and X-sell opportunities to deliver incremental gross margin.
Achieve incremental GM targets and revenue retention targets,
SCOPE OF RESPONSIBILITIES
Take a leading role supporting the Account Director within named Accounts on run rate business. Work working closely with the team to bring new contacts and opportunities to light through close customer management.
Engage directly in their own named accounts drive growth and ensure the retention of the support renewal and recurring revenues. Continue to develop incremental opportunities by identifying cross – sell and upsell prospects to generate additional gross margin.
Compiling customer quotations and processing orders.
Work closely with the service delivery team to ensure both continuous service improvement and the evolution of services
Support the account team in understanding the wider customer requirements, objectives and business drivers. Providing a highly professional service to customers at all times.
Ensure the in-house CRM system (Salesforce) is maintained and kept up to date.
Maintain a good knowledge of the portfolio, this includes participating in sales enablement training and engaging with vendors on Opportunities
Person Specification
Technical Profile
• Experience in UCC, UCaaS, CCaas, Network Infrastructure, Secure Operations and CX solutions within Public Sector and/or Private Enterprise customers
• A good understanding of mobile and WAN
• Demonstrable ability to achieve targets from account management activities
• Experience of working with field account managers to generate additional contact points and opportunities
Traits and Behaviours
• Focus on customers – committed to providing the best service to our customers in all that they do
• Working Together – Working co-operatively with colleagues, customers, partners and suppliers. Gains support from others. Relationship driven and ‘human.’
• Can Do Attitude – Takes personal responsibility for getting things done
• Growth – Proactively seeks ways to improve and grow the business
Personal Attributes/Skills
• Excellent customer service and communication skills
• Customer focused, proactive, collaborative, can do approach
• Good commercial acumen, highly goal orientated/achievement driven with the ability to deliver at pace.
• Technically oriented with a natural curiosity and ability to quickly develop an understanding of current and future trends in business technologies and the business and portfolio.
• Self-motivated
• Ability to work under pressure
Apply now for full details.
@mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology
@mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business.
For more information or a list of current vacancies, please see our web site at mecscomms.co.uk....Read more...