MAIN RESPONSIBILITIES AND KEY TASKS
Work closely with Bridgwater Town Council colleagues and staff from partner agencies to maximise knowledge and problem solving to ensure the public have timely and comprehensive responses to enquiries.
Providing information and directions to visitors who call at reception, as well as supplying information by telephone, letter or email;
Keep public notice boards and leaflet dispensers in the reception area up to date and well stocked;
Ordering and displaying a wide range of brochures and leaflets from hotels, tourist attractions, shops, restaurants and leisure facilities.
Selling tickets, for example for coaches, theatre performances, places to visit;
Selling items such as maps, books, postcards and souvenirs;
To undertake such other reasonable duties of an equivalent nature as the Council may require from time to time;
Carry out a range of other related duties e.g. making service bookings, taking and processing payments;
Actively develop and maintain an extensive working knowledge of Council services and procedures;
Work with other team members to organise and manage workloads effectively, ensuring that all performance standards and targets are achieved;
Access and accurately update all relevant information systems, both public and client back office;
Maintain confidentiality in line with agreed policy and relevant data protection legislation;
To support the continuous improvement of processes and procedures within the service using best practice from others where appropriate;
To provide support for the escalation of service issues; and
Any other reasonable duties of a similar nature requested by Management.
OTHER RESPONSIBILITIES
To attend training courses on the work and role as required;
To undertake specific projects from time to time at the request of the Director of Community’s and Cultural Services and/or Town Clerk/CEO;
To undertake such other responsibilities and functions as may be required from time to time by the Council commensurate with the duties and responsibilities of the post;
Each employee is required to perform their duties and achieve outcomes in accordance with agreed performance measures and key performance indicators as regularly set by Council and/or the relevant committee, and as agreed between the employee and line manager at each appraisal; and
To be a supportive and innovative member of the Council team.
This list is neither exclusive nor exhaustive, as there may be other duties and requirements associated with the post, and as such you may be required to undertake unspecified other duties and/or hours of work as may reasonably be required of you.Training Outcome:Successful completion of this apprenticeship can lead to progression into roles such as Senior Receptionist, Administrative Assistant, Customer Services Officer, or other wider office support roles within the Council. Further training and internal development opportunities may also support advancement into more specialised or supervisory positions.Employer Description:Bridgwater Town Council is the local authority for Bridgwater, responsible for community services, local facilities, events, and supporting residents. It manages key buildings like the Town Hall and works with partners to improve the town and represent local interests.Working Hours :Full time - 37 hours a week, Monday to Friday. On the rare occasion, some weekend work maybe required.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Non judgemental,Patience....Read more...
