Perform related duties as assigned by Operations Manager
Maintain compliance with all company policies and procedures
Complete Palletways exceptions before 13:00 noon daily
Book in pallets for next day delivery/collection
Log all ADR recharges and each Monday log onto palletways portal
Go though ADRs assigned to Darcica and challenge after investigation if Darcica not at fault
Periodically monitor all Customer Service email inbox (plus any others required if cover needed) and respond to all emails in a timely manner
Forward incoming emails to relevant people where required
Deal with incoming telephone queries/enquiries
Deal with parcel queries/enquiries including locating missing parcels, submitting claims and liaising with customers
Add all claims and the progress to the claims log
Go through exceptions on hold daily and log with carriers where necessary. Update customers if needed
Check over and respond to Bonus Malus exceptions report challenging where possible
Liaise with each carrier regarding parcel queries/enquiries
Set up parcel/pallet consignments and print labels
Deal with pallet queries, either from customers or Depots
Assist in locating any pallets if not showing as at depot, where required
Make/confirm delivery and collection arrangements with customers
Ensure timely communication with all drivers to update with changes to delivery or collection requirements
Assist with company driver queries regarding:
Delivery failures
Unable to contact customers
Unable to get to or locate delivery point
Issues where the delivery point is closed
Liaise with fulfilment customers regarding:
Ensure all orders are on the IT system
Deal with any queries
Set up and track third party collections
Ensure each third-party collection is correctly charged to the correct customer
Complete a customer manifest of all parcels at cease work
Complete a carrier manifest of all parcels at cease work
Training:Customer Service Practitioner Level 2.Training Outcome:At Darcica Logistics we believe in promoting from within the business and as such 70% of progression have been invested into current employees either to excel in their current position with courses and qualifications or to move into another department if there is a genuine interest.Employer Description:Darcica Logistics – Driving towards a better future.
At Darcica Logistics, we’re more than just a delivery company –
we’re a family-run business built on trust, care, and a commitment
to doing things the right way. Based in the heart of Oxfordshire,
we’ve grown into a dynamic logistics provider that’s making waves
in the industry for all the right reasons.
What sets us apart? Sustainability is at the beating heart of
everything we do. From eco-conscious delivery solutions to
supporting green innovations in our operations, we’re on a mission
to drive change and make a positive impact – not just for our
customers, but for the planet tooWorking Hours :Monday to Friday, Lunch break 1-hour (unpaid), working hours TBCSkills: Communication skills,Problem solving skills,Team working,Patience,Microsoft 365 experience,Empathy,Polite telephone manner,Positive mind set....Read more...
Data entry: Inputting information into spreadsheets and databases accurately.
File management: Organising and maintaining physical and digital files.
Meeting coordination: Scheduling meetings, preparing agendas, and taking minutes.
Email management: Responding to emails, forwarding messages, and managing email inboxes.
Telephone support: Answering phone calls, directing inquiries to appropriate staff.
Document preparation: Creating and formatting documents like letters, reports, and presentations.
Basic office tasks: Copying, scanning, faxing documents.
Calendar management: Scheduling appointments and managing calendars for team members.
Training:
You will work towards your Level 3 Business Administrator qualification across a total duration of 16 months!
Training provider: LMP Group: https://lmp-group.co.uk/
All online/remote learning, no classroom or college day release.
An allocated tutor will support you throughout the apprenticeship!
Training Outcome:
Future opportunities for progression.
Employer Description:We are a division of Worldwide Logistics Group, a leading third-party logistics (3PL) provider headquartered in the United States. With a presence in over 100 countries, we deliver sophisticated, integrated logistics solutions to more than 7,000 companies worldwide.
In 2018, Worldwide Logistics Group expanded its European operations by opening a London office, strengthening our logistics services across the region. Specializing in e-commerce, warehousing, and fulfillment, we offer end-to-end logistics solutions backed by the robust global network of our US parent company.
As we continue to grow, we are expanding our team in Birmingham and seeking talented professionals to join us in delivering world-class logistics services.Working Hours :Monday to Friday, 8.30am to 5pm, 37.5 hours per weekSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Administrative skills,Team working,Initiative....Read more...
Ensure KPIs are met, including response times and client satisfaction
Respond to initial enquiries within 1 hour off-peak and 3 hours during peak periods
Record all client interactions in the CRM system
Improve communication between customer service and warehouse teams
Monitor inbound logs and inform clients of penalties or quarantined items
Work with warehouse and finance teams to enhance service delivery
Ensure clients follow CRM processes and seek improvements
Manage and resolve miscellaneous client enquiries
Update process documentation for changes in client packing procedures
Direct clients to submit tickets via the CRM portal
Use Trello to manage client work orders
Maintain and update the Investigation Log, investigate errors, and complete support-related reports
Training:
Customer Service Practitioner Level 2 Apprenticeship Standard
Study release on a Tuesday at CWCT 9.30am - 4.30pm
Training Outcome:
Completion of the Apprenticeship could lead to a permanent position within the business
Employer Description:Tu Pack is a third-party logistics provider for retail and homeware brands. We offer storage, order fulfilment, warehouse management, distribution, and inventory services. Our mission sets us apart, ensuring clients maintain their brand identity while prioritising sustainability, service quality, and cost efficiency.
Our Values:
We aim to redefine fulfilment by being a transparent and reliable partner from order to delivery. Our core values are:
● Compassion – A considerate approach to customers and the environment.
● Entrepreneurialism – Thinking like our clients to remain flexible, determined, and solution-focused.
● Professionalism – Providing reliability and dedication to instil client confidence.Working Hours :Monday - Friday, Shifts to be confirmedSkills: Communication skills,Attention to detail,Customer care skills,Logical,Team working,Creative,Non judgemental,Patience....Read more...
7.5 Tonne Driver – Bellshill - Lanarkshire – Earn £13.52 to £20.28p/h – Immediate Start – Apply Now!Ignition Driver Recruitment are looking for 7.5 Tonne Drivers in Bellshill - Lanarkshire to work with our client, who is one of the UK's best known third party logistics companies. Employee Benefits: Competitive Salary: £13.52 to £20.28 per hourImmediate Starts: Begin earning immediatelyWeekly Pay: Payday every FridayOvertime Opportunities: Boost your earningsExcellent Facilities: Comfortable break areasVending machinesSubsidised on-site canteenFree, secure car parkingProfessional Development:Full trainingFree upskilling opportunitiesCareer Growth: Excellent opportunitiesHours: Full-time hours (4x 12 hour shifts in line with WTD - completing contract runs Tuesday to Saturday)Roles & Responsibilities: Home deliveriesWorking in a 2 person crewWorking Hours: Our client offers a variety of shifts, so apply today to discuss your options with our Recruitment Team. As a professional Driver, you will be up to date with the WTD regulations and be able to monitor and keep your working hours accordingly. About you: You will have your 7.5 Tonne Driving Licence and at least 12 months experience driving commercially. You must also have your UK DCPC card and a valid Digi-tacho card.Our client may accept up to 6 points on your licence, but we can not accept DD, TT, DR, CD, IN endorsements.This role is suitable for someone with 12 months previous experience that includes: 7.5 Tonne Driver, Articulated Lorry Driver, Truck Driving, Driver, Driving, HGV Work, LGV Driver, LGV Work, HGV Driving, C+E Driver, Delivery Driver, Driving, Transport, Route Planning etc You will be a UK resident and will be able to travel to and from the site for your shift. We are unable to assist with VISA applications and cannot assist with relocation. Interested?If you are looking for a new opportunity and you have your 7.5 Tonne licence and 12 months experience, why not click to apply today? ....Read more...
